RICHARD HARRISON 20, Littlecote Gardens, Appleton, Warrington Cheshire. WA4 5DL Tel: 01925 601989 Mobile: 07702 684182 eMail: [email protected]

Highly successful CEO, proven in transforming both business performance and processes within the Internet, Energy, Consumer service, Telecoms and Automotive sectors. Recognised for driving transformational change by securing the support and commitment of key stakeholder groups - staff, board and shareholders.

Experienced in B2B & B2C, within large enterprises and private equity-backed companies.

Hands-on, with a highly approachable style. Identifies the key metrics that have highest impact on business profitability and implements rigorous analysis and monitoring processes to effect improvements. Fully engages the team and their talents, aligning their ability and commitment to achieve personal and business potential.

QUALIFICATIONS

MBA (Distinction): Lancaster University Management School (2008) Diploma in Marketing: University of Westminster (1993) B.Eng (Hons) in Electronic Engineering: Lancaster University (1990)

CAREER HISTORY

CHIEF EXECUTIVE OFFICER, Inenco Ltd 2018 - 2020 Energy consultancy, providing Energy services to UK Businesses. £25M turnover, c. 400 staff, Private Equity backed by ICG plc. • Reported to the Private Equity team at ICG plc. Created a new high-performing board team in sales, operations and finance. • Transformed sales retention and acquisition activities delivering the largest ever re- signed contract (c £10m), and delivering first net quarterly sales growth in >3 years • Delivered business process re-engineering (BPR) into operations, which reduced operations cost by >20%, and reduced WIP from >20k to <2k cases in 10 weeks • Increased employee engagement through personal leadership and detailed people planning. Engagement with leadership rose from 62% to 81% (employee survey) • Moved to a high-performing team through executing new objectives to 400 employees, driving performance improvements in every function (ops, sales & support functions)

CHIEF EXECUTIVE OFFICER, Help Link Ltd 2015 - 2018 Consumer heating installations & services provider, delivering boiler installations to UK consumers across the UK. £34M turnover, c. 500 staff. Private Equity backed by NorthEdge. • Reported to the Private Equity team at NorthEdge Capital. Built a new board team including CFO, Operations Director, Sales Director and Marketing Director. • Constructed the turnaround of the business from a business in significant financial distress (c. -£8m EBITDA) to break even over two years • Strategic change – re-focusing the business away from government-based contracts to consumer markets. Created long-term shareholder value. • Operational change – built a new digitally-centred marketing strategy, and a new quality-driven operational strategy within 12 months • Cultural change – built a customer-centric culture and a culture focused on quality of service delivery. Improve customer satisfaction ratings from c.6.0 to c. 9.0 • Successfully executed a trade sale to HomeServe after 25 months in post • Integrated Help Link into HomeServe, including the resolution (turnaround) of the “HomeServe Connect” business reverse-integrating into Help Link

MANAGING DIRECTOR EMEA, Reputation.com 2013 - 2015 $40M turnover internet & social media service provider, Private Equity backed through Silicon Valley funds. 20 employees in UK, and revenue doubling annually. • Reporting to the US founders team with full responsibility for the P&L of the EMEA business. UK Board chair. Direct reports include Sales Director, Finance Director, Operations Director and Marketing Director. • Building a new business in UK & Europe, whilst engaging US (Silicon Valley) founders in a new market. Built an entire team & culture around a young & inexperienced team, whilst delivering 8x revenue growth over 24 months (Q1 2015 vs Q1 2013). • Delivered a new channel partnership, with a multi-billion, multi-national corporation, enabling Reputation.com to deliver services to 100k+ UK SMEs – the first major SME contract for the global company. • Built a new sales, marketing and finance team from scratch, and installed new organisational control structures. Created a new “tech start-up” culture through leadership, recruitment and relocation – zero employee attrition over 18 months.

DIVISIONAL CEO, webuyanycar.com 2010 - 2013 £320m turnover purchaser of second-hand cars from the public via the internet channel and 150+ locations. 250+ employees. 100% family-owned. • Reported directly to the Business Owner with full responsibility for the P&L of the business. Board chair. Direct reports included Marketing Director, Finance Director, Retail Director and Commercial Director (pricing). • Created a £3.1m turnaround in EBIT through the elimination of non-core costs, improved advertising, engaged retail staff and customer-centric culture change. Then transformed the web journey and re-engineered the pricing methodology. • Increased on-line conversion by 50% in 6 months, by building a new pricing methodology, optimising web design, selecting effective retail locations & improving eCRM activity. Delivered by better accountability from my board team. • Transformed customer satisfaction levels from NPS level 19 to 50 within 3 quarters. Engaged the 150-person retail team face-to-face, implemented new metrics and provided recognition to individuals.

SME SALES DIRECTOR, O2, UK 2008 - 2010 £4bn turnover provider of mobile services to UK business and consumer customers. 14,000 employees, headquarters, call-centres, operations centres and retail outlets across the UK. The SME division had a turnover of £600m. • Reported directly to the Business Director with responsibility for mobile, mobile data, and fixed-line sales. Direct teams were field sales, retention, account management, online/retail and the partner channel. Leadership of c. 300 FTE. • Increased market share from 36% to 40% in a mature market, becoming SME market leader, by improving customer retention to c. 90%, increasing new and existing customer connections, and in-sourcing call centre activities.

GROUP OPERATIONS DIRECTOR, PC World Business (part of Retail) 2006 - 2008 £450m turnover including acquisitions Microwarehouse, MacWarehouse and Equanet. 900 employees delivering the sales and supply of IT equipment and services to UK businesses. • Reported directly to the Group Managing Director, with responsibility for customer service, supply-chain, warehousing, IT technical services, professional services and solution sales teams. Main board member. Leadership of c. 350 FTE. • Delivered significant turnaround in working capital through supply-chain re-design and partnering with suppliers. Result was to change working capital from positive to negative & returning over £20m in cash to DSGi (parent company).

PROFESSIONAL SERVICES DIRECTOR, PC World Business (part of ) 2002 - 2006

HEAD OF ECOMMERCE, PC World Business (part of Dixons Retail) 1997 - 2002

PRODUCT MANAGER, Technology plc (now Fujitsu) 1995 - 1997

DIRECT MARKETING CONSULTANT, Conduit Communications 1994 - 1995

VARIOUS SALES & IT ROLES, Groupe Schneider 1990 - 1994

PERSONAL DETAILS • Date of Birth: 4th Sept 1967 • Marital status: Married, 2 children

LEISURE INTERESTS • The psychology of sales and leadership. Concluded my MBA with a dissertation examining the psychological determinants of Salesperson success. • FA qualified coach & active football fan • Cheshire Basketball Club – Club Chair 2017