2012 ANNUAL AND CORPORATE SOCIAL RESPONSIBILITY 2012 PERFORMANCE REPORT CONTENTS

The Group 02 Message from the Chairman 06 Corporate profile 08 Key figures 10 Significant events 16 The Executive Committee 18 The Board of Directors 0120 Share performance and ownership

Unique and highly effective 24 Constantly closer to our customers 26 An attractive offering 28 Private labels 30 Health and nutrition 32 Responsible consumption 34 Multi-chann el dynamism 22 38 Property assets THE GROUP

Leader and local Casino Group is the oldest leading French retailer and one of 42 44 the world's foremost food retailers. In 2012, fifty-six percent 46 Colombia of consolidated sales were posted in fast-growing countries, 48 mainly in Latin America and Southeast Asia. 50 40 The Group’s 318,600 employees operate globally according to the values of Entrepreneurship, Loyalty, Excellence and Solidarity that underpin our corporate culture.

The Group tailors its approach to a wide range of local situations, applying its know-how to meet the requirements of a wide range of varied, unique customers. In so doing, we are constantly reinforcing our presence and living up even more closely to our motto of “Nourishing a world of diversity”.

Engaged and responsible 54 Enhancing skills 56 Promoting diversity 58 Workplace health and safety 100 60 Objectives and results Financial results 72 CSR performance indicators 102 Key figures 76 Roadmaps 104 Revenue 52 96 CSR reporting 106 Trading profit 108 Store network in France 110 International store network The Group Unique and highly effective Leader and local Engaged and responsible Financial results Message from the Chairman Corporate profile Key figures Significant events The Executive Committee The Board of Directors Share performance and ownership

Convenience stores (superettes, Casino supermarkets, Monoprix and Franprix), which “In 2012, the Group passed a major represent Casino's historic base, were once again a performance lever. The Cdiscount e-commerce milestone in its development.” site turned in another year of strong growth, with sales up 16.3%. Jean-Charles Naouri, Chairman and Chief Executive Officer This resilience was all the more encouraging in that it was accompanied by such positive signs as sustained growth at the Casino For Casino, 2012 was a year of major transformation The Group’s new scope reflects a series of supermarkets and Monoprix, a stabilised that was shaped, in particular, by the acquisition of a growth steps taken over several years and places performance at Franprix and a successful controlling interest in Grupo Pão de Açúcar in Brazil Casino among the world's top global retailers turnaround at Leader Price, where effective and an agreement with Galeries Lafayette to acquire in terms of consolidated sales. In 2012, this was action plans drove higher margins. 50% of Monoprix. It was a year in which the Group illustrated in the greater contribution of international raised its profile in high-growth markets and in the operations to sales (56% of the total) and trading Sales at Casino hypermarkets, which were most promising formats. profit (66%). exposed to changing buying habits, were down 6.7% in relation to 2011. This decline stemmed These transformations are the tangible result of primarily from the reduction in non-food Virtually organic sales a development strategy based on a multi-format, space focused on multimedia products. almost stable in France multi-banner, multi-channel approach and a dual Synergy with Cdiscount and the deployment retailing/property business model. In a French backdrop of soft consumption, of a multi-channel dynamic helped offset this trend, delivering a slight increase in aggregate The Group’s performance in 2012—including the most buoyant formats (convenience stores and same-store non-food sales for the two banners a sharp 22.1% increase in sales from the year discount outlets) gave the Group good resilience. (up 0.6% to €2.3 billion). before—demonstrates the validity of this strategy. These formats accounted for 64% of sales in France Organic growth stood at 4% in a mixed environment, and made a significant contribution to the stability with consumer spending resolutely buoyant in of total national sales, which edged back by just international markets but relatively flat in France. 0.8% on an organic basis (1).

(1) Excluding petrol and calendar effect

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In the food segment, Géant Casino introduced and an excellent performance in Thailand and bond issues in an aggregate amount of €1.25 billion of our private labels and our multi-channel strategy in an assertive price reduction policy at end-2012 Vietnam, where Big C is continuing to build its whose success attested to the quality of the Casino order to emphasize our strengths. for private labels and entry-price products that leadership position. signature. was extended to national brands in early 2013. Thanks to its enhanced profile in international This approach illustrates the Group’s intention In all of these countries, the emergence of markets and the revitalisation of retailing operations Engaged teams to focus on its fundamentals as a retailer through a larger middle class and rising purchasing power in France, Casino is confident that it will achieve are creating a favourable environment in which growth in both sales and earnings in 2013. ambitious price cuts in hypermarkets and ongoing Casino bases its performance on operating excellence, the Group intends to fully deploy its strengths cost management. which is an integral element of its corporate to accelerate growth. These strengths include commitment. Operating excellence is the result of well-known banners, buoyant formats that are Leadership and expansion individual and collective efforts stimulated by the expanding, attractive private labels, a good price in international markets autonomy and confidence granted to management image, strengthened e-commerce operations within our subsidiaries both in and outside France. Outside France, the Group’s activities achieved and effective management of retail properties. I would like to take this opportunity to highlight strong growth of 50.7% driven by economic the remarkable work accomplished by our teams trends in the countries where it operates, the full A solid financial base consolidation of GPA as from the second half in deploying our action plans over the year. and satisfactory organic growth of 8.5%. Backed by a clear strategy and effective After passing a major milestone in its development fundamentals aligned with its markets, Casino in 2012, the Group is preparing to use its strengths In Brazil, the Group confirmed its No. 1 ranking is supported by a solid balance sheet. In 2012, to meet ambitious challenges in 2013. Internationally, in food and non-food retailing and its No. 2 ranking the Group launched a €1.5 billion asset disposal we intend to make the most of our positions in in e-commerce. In Colombia, Exito pursued its rapid and capital increase plan, of which €1.45 billion high-growth markets. In France, we will concentrate expansion and strengthened its leadership in the was achieved during the year. most promising formats while developing operational on retail fundamentals and pursue our expansion synergy with activities in . Operations Net debt was stabilised, for a ratio of 1.91 times in convenience formats, including the development in Southeast Asia achieved strong organic sales EBITDA, compared with an announced target of the Monoprix concept which is solidly aligned growth of 10.8% lifted by sustained expansion of less than 2.2 times. The Group carried out two with urban needs. We will also leverage the power

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ProfilE Over 100 years of innovation A pioneering 1898 Creation of the company by Geoffroy Guichard. corporate spirit The private label Casino brand is created. Casino anticipates changes in consumption trends in order to meet 1901 the requirements of each of its customers. This innovative approach is shared by 318,600 employees and underpinned by the Group’s four core Laboratory testing enables product-quality control and innovation values of entrepreneurship, excellence, loyalty and solidarity. through the creation of new Casino-brand items. Casino introduces 1927 of the basics of the use-by date in 1928.

10% of Casino’s workforce is already made up of disabled persons, complying with legal requirements that were the forerunner 1928 of current handicap-employment legislation.

1948 In a pioneering move, Casino opens a first self-service food store.

Casino breaks new ground with its double guarantee Entrepreneurship Excellence Loyalty Solidarity (“Double your money back if you’re not satisfied”) on numerous 1984 items including fresh foods. The Casino brand is recognised Since its founding, Casino Group maintains In the Group’s view, In line with its Corporate as France’s foremost private label. the Group’s entrepreneurship exacting standards in its success can only Social Responsibility policy, has been driven by its continuous search for be built on a solid and guided by a culture of permanent spirit of inquiry, quality and performance foundation of authenticity, teamwork and cooperation, constant attention to the as well as its evaluation of loyalty and shared values. Casino Group and its The Group publishes its Sustainable Development Charter. needs of its customers methods and procedures. Its stores forge a true employees reach out to local 2002 and ongoing tradition of In all of its host countries bond in the community, organisations in the field. innovation. The Group and in each of its banners, its brands have always Through its Foundation, consistently strives to look operational excellence lived up to their promise, the Group takes action on Casino creates the carbon index, the precursor to today’s further afield and, in the is the key element in and Casino Group behalf of children, and in 2008 environmental index. process, to invent the future its initiatives to ensure is always open to particular works to eliminate of retailing. customer satisfaction. its stakeholders’ child cultural and social requirements and exclusion. expectations. The retail sector’s first community website is launched. 2012 C’vous establishes closely-knit relations with customers.

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Key figures

42 billion euros 22.1% growth in Group sales in consolidated net sales 56% of Group sales generated outside France 2 billion euros in trading profit Nearly 318,600 employees worldwide(1)(2)

More than Largest private 13.5 million 111,700 sector employer customers employees under in Brazil and at the Cdiscount No. 1 private label in terms (1) e-commerce the age of 30 Colombia of percentage of private label site (February 2013) food sales in Casino banners No. 1 in Over e-commerce 12,000 stores in Colombia and worldwide No. 2 in Brazil (1) Excluding employees of Via Varejo and in , and Mayotte (2) Excluding lessee-manager franchise outlets

08 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 09 The Group Unique and highly effective Leader and local Engaged and responsible Financial results Message from the Chairman Corporate profile Key figures Significant events The Executive Committee The Board of Directors Share performance and ownership Significant events of the year

Brazil Casino Group takes on a new dimension with its integration of Grupo Pão de Açúcar On 2 July 2012, Casino became the sole controlling shareholder of Grupo Pão de Açúcar, Brazil’s largest retail company and second-largest online retailer. This integration marks the culmination of a process that began in 1999, when Casino first acquired a stake in GPA. In a rapidly-growing market of 200 million Brazilians, GPA generates sales of €20.2 billion, with a multi-format, multi-banner portfolio that covers more than 1,600 stores. Its workforce of 159,800 employees makes Grupo Pão de Açúcar Brazil’s largest private employer. Casino’s controlling interest in GPA provides the Group with a new dimension and consolidates its growing international presence, which now accounts for 56% of sales and places Casino among the world’s top retailers. The Group Unique and highly effective Leader and local Engaged and responsible Financial results Message from the Chairman Corporate profile Key figures Significant events The Executive Committee The Board of Directors France Share performance and ownership franprix takes to the Seine Since September 2012, Franprix has been delivering food products by the Seine river to around 100 of its stores in Paris. This pioneering approach to sustainable logistics is another France illustration of Casino Group’s commitment to protecting the environment. The programme will Monoprix eliminate road journeys totalling 450,000 km and reduce CO emissions by 234 tonnes annually. Under the memorandum of settlement signed 2 by Casino and Galeries Lafayette on 26 July 2012, Casino is scheduled to acquire the 50% stake in Monoprix currently held by Galeries Lafayette in 2013, once the transaction has been approved by France’s competition authorities. Monoprix’s Board of Directors has named Jean-Charles France Naouri as its Chairman and CEO. Casino Group is committed to ensuring the continued success Cross-channel retailing: of this icon of urban retailing that has a broad great deals all year long! footprint in the lifestyles of city residents. Thanks to Cdiscount corners, shoppers in Géant Casino hypermarkets can now profit from the most attractive prices possible on products in areas such as high-tech equipment, household goods, appliances, gardening and home improvement. This cross-channel initiative is designed to give brick-and-mortar shoppers access to the excellent buys that have made Cdiscount one of France’s top online sellers of technical goods. Moreover, it enables optimisation of the numerous retail synergies between e-tailer Cdiscount Vietnam and Casino points of sale. Fresh foods in the spotlight with Huong vi Big C Big C Vietnam has introduced Huong vi Big C, a private label for seasonal and regional fresh food products grown in Libertad launches accordance with the VietGAP (Good Agricultural Practices) its first convenience standards. This new range is the result of close cooperation outlet with local producers to offer safe products that provide Located in Córdoba, MiniLibertad is the first convenience store opened nutritional quality at the best by the Group’s Argentine subsidiary. Its product lines, including fresh price possible. foods, are all housed in 300 sq.m of space. Libertad has focused on the hypermarket format in the past, but now intends to profit from Group expertise in convenience retailing to boost MiniLibertad to a dominant role in this fast-growing market.

12 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 13 The Group Unique and highly effective Leader and local Engaged and responsible Financial results France Message from the Chairman Corporate profile Casino reinvents Key figures Significant events the shopping experience The Executive Committee Casino Group is France’s first retailer to introduce The Board of Directors an NFC-enabled mobile app, “mCasino”, Share performance and ownership for contactless shopping anywhere using a smartphone. This quick, intuitive and customisable application saves time while Colombia offering an easier, more enjoyable shopping experience, whether in the store, at home or out and about. “NFC order walls” in highly éxito: Colombia’s frequented areas and “digital walls”, which amount to interactive in-store catalogues, preferred retailer are among the innovative initiatives aimed For the second consecutive year, Colombians have named Éxito as at creating the retail outlets of the future. the most admired business in the country. This recognition is a testament to the close ties that the banner maintains with the Colombian public. Éxito, the country’s largest private employer and the retail market leader, Thailand was also ranked the second-best company to work for among Colombian businesses with over 500 employees. (Great Place to Work® Institute rankings) Big C: the incredible success of Golden Saturday and

France Golden Week Modelled on Black Friday in the United States, Big C Thailand, C’Vous.com: like GPA in Brazil, kicked off a 12-day campaign of huge The first community website sales to usher in the end-of-year holiday season, promising dedicated to shoppers an unmatched shopping experience. On Golden Saturday, st With the launch of C’Vous.com, Casino Group is enabling the 1 of December, over 10 million products had been sold as consumers to have their say and become active players of 6:00 am at unbeatable prices. Widely publicised in the press, in their consumption practices. Customers can voice their TV advertising and social media, the event drew record numbers opinion, vote for their favourite products, help choose the of shoppers. items stocked at their local store and offer ideas about potential new products and services for the Géant Casino, France Casino Supermarchés, Petit Casino, Franprix and The Diversity Label Leader Price banners. www.cvous.com renewed for another four years After becoming the first retailer to receive France’s Diversity Label, which France was awarded by the country’s AFNOR Certification organisation in 2009, Noisette: the Casino-brand Casino Group was once again singled palm oil-free spread out in 2012 for its exemplary, 20-year Noisette is a tasty and creamy chocolate spread made from sunflower oil, commitment to equal opportunities, cocoa butter and coconut oil. Available in more than 7,000 Casino retail prevention of discrimination and locations, it reflects the Group’s commitment to eliminate the use of palm oil promotion of diversity. in Casino’s private label products. This innovation was backed by a unique campaign on social media (YouTube, Facebook, Twitter) as well as promotional events in Paris.

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The Executive Committee

1 2 3 4 5

1. Jean-Charles 6 7 8 9 NAOURI Chairman and Chief Executive Officer

Led by the Chairman and Chief Executive Officer, the Executive Committee is responsible for managing the Group’s operations as it implements the strategic vision defined by the Board of Directors. 2. Yves BRAIBANT 3. Hervé DAUDIN 4. Yves DESJACQUES 5. Antoine It helps to shape strategy, coordinates and shares Chief Executive Officer, Merchandise and Human Resources GISCARD D’ESTAING initiatives, and tracks cross-functional projects Big C Thailand Supply Chain Director, Director Chief Financial Officer to ensure the alignment of action plans deployed Chairman of EMCD by the subsidiaries and operating divisions and, in this capacity, sets priorities when necessary. It also monitors the Group’s financial results and 6. André LUCAS 7. Carlos Mario 8. Arnaud STRASSER 9. Julien LAGUBEAU ratios and determines the action plans to be Managing Director, Giraldo moreno Corporate Committee Secretary undertaken. The Committee meets fortnightly. Casino Hypermarkets Chairman and Chief Development and Strategic and Supermarkets Executive Officer, and Holdings Director Planning Director Éxito Group

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Rose-Marie Van Lerberghe – as defined by the criteria in with transactions, actions, or events likely to have a material the AFEP/MEDEF code on corporate governance. It would impact on the position of Casino, Guichard-Perrachon The Board of Directors also include three other qualified individuals from outside or its subsidiaries in terms of commitments and/or risks. the company: Marc Ladreit de Lacharrière, Gilles Pinoncély Accordingly, pursuant to Article L.823-19 of the Commercial and David de Rothschild. The Company’s controlling Code, it is in charge of monitoring issues that relate to Following the General Meeting of 22 April 2013, Operations of the Board of Directors shareholder would still be represented by five Directors. the preparation and auditing of accounting and financial the Board of Directors remains comprised The rules and procedures governing the functioning Independent directors would account for more than 40% information. of 14 members(1). of the Board of Directors are defined by law, of Board members, and women for more than 20%. Specifically, it is responsible for monitoring the process the Company’s articles of association and the Jean-Charles Naouri, Chairman and Chief Executive Officer. Pursuant to the Board Charter, each Director must hold by which financial information is prepared, the effectiveness Board Charter. a number of registered shares equivalent to at least of internal control and risk management systems, the legal Didier Carlier, representing Euris; Deputy Chief Executive They are presented in detail in the Chairman’s Report Officer of Rallye. one year’s director’s fees. In May 2012, following a audit of the annual and consolidated financial statements and in the Board Charter, which are included in the proposal by the Chairman and in accordance with the by the Statutory Auditors and the independence of the Henri Giscard d’Estaing, Chairman and Chief Executive registration document filed with the Autorité des recommendations of the Autorité des Marchés Financiers Statutory Auditors. A Charter sets out the Committee’s Officer of Club Méditerranée. Independent director. Marchés Financiers (French Financial Markets Authority). and shareholder proxy advisors, the Board of Directors powers and duties, particularly those concerning risk Gérard Koenigheit, representing Matignon-Diderot; Directors are elected for a term of three years. appointed Rose-Marie Van Lerberghe as lead independent management and the identification and prevention Advisor to Casino. In accordance with the Company’s articles of director, specially tasked with ensuring an appropriate of management errors. Lady Sylvia Jay, Chairman of L’Oréal UK & Ireland. association and the AFEP/MEDEF code, the Board is balance in terms of governance in the exercise of the In 2012 the Audit Committee met on four occasions. Independent director. now re-elected in part each year on a rotation basis. combined roles of the Chairman of the Board and Chief The attendance rate was 100%. Accordingly, at the General Meeting of 11 May 2012, Marc Ladreit de Lacharrière, Chairman and Chief Executive Executive Officer. for the first time a number of director mandates were Officer of Fimalac. At the most recent assessment of the Board, conducted Appointments and Compensation Committee exceptionally renewed for a reduced term of one The Appointments and Compensation Committee is Didier Levêque, representing Foncière Euris; Secretary General during the first quarter of 2012, the directors’ ratings or two years, in order to implement these staggered comprised of four members: Rose-Marie Van Lerberghe, of Euris SAS and Chairman and Chief Executive Officer of Finatis. and comments revealed that the Board’s organisation appointments. The mandates of five directors – and functioning were entirely satisfactory both from an Henri Giscard d’Estaing and Gérald de Roquemaurel, Catherine Lucet, Chief Executive Officer of the Education Jean-Charles Naouri, Henri Giscard d’Estaing, ethical standpoint and in terms of corporate governance independent members, and David de Rothschild. and Reference Division of Editis. Independent director. Marc Ladreit de Lacharrière, Gilles Pinoncély and principles. In 2012, the Board of Directors convened nine Rose-Marie Van Lerberghe is the Committee Chairman. Gilles Pinoncély, Company Director. Matignon-Diderot – are therefore expiring at the times, with an average attendance rate of 87%. The Committee’s primary role is to assist the Board of Gérald de Roquemaurel, Managing Director of BGR Partners. General Meeting of 22 April 2013. Directors a) in reviewing candidates for appointment Independent director. As part of its delegated responsibilities, Board committees to senior management positions and for election to David de Rothschild, Managing Partner of Rothschild the Appointments and Compensation Committee The Board of Directors is assisted by two specialised the Board of Directors, b) in setting and overseeing et Cie Banque. conducted its annual review of the composition committees: the Audit Committee and the Appointments the Group’s executive compensation, stock option of the Board of Directors in light of the criteria for and stock grant policies and c) implementing employee Frédéric Saint-Geours, Member of the Peugeot SA and Compensation Committee. The Board Committees are good governance, and in particular assessed the share ownership plans. Managing Board and Executive Vice-President, Brands. composed exclusively of Directors. Neither the Chairman situation of Directors with regard to relations they may A Charter sets out its powers and duties, particularly Independent director. and Chief Executive Officer nor any representatives of the maintain with Group companies that could potentially those concerning the periodic assessment of the Board Michel Savart, representing Finatis; Director and Advisor controlling shareholder may sit on a Committee. compromise their judgement or generate conflicts of Directors’ practices and performance and the review to the Chairman of Rallye and Chairman and Chief Executive of interest. Following the recommendation of Audit Committee of its compliance with good corporate governance Officer of Foncière Euris. the Appointments and Compensation Committee, The Audit Committee is composed of four members: principles and professional standards, especially as Rose-Marie Van Lerberghe, Member of the Conseil Supérieur the Board of Directors decided to propose to Frédéric Saint-Geours, Gérald de Roquemaurel and prescribed in the Board Charter. de la Magistrature. Lead independent director. the General Meeting the renewal of the mandates Catherine Lucet, independent members, and Gilles Pinoncély. In 2012, the Appointments and Compensation Committee ••• of the five directors whose terms are expiring, Frédéric Saint-Geours is the Committee Chairman. met on six occasions. The attendance rate was 83%. Pierre Giacometti, Non-Voting Director; Chairman of Giacometti for the standard period of three years. Pursuant All of the Audit Committee’s members act or have acted as Péron & Associés. to the 22 April 2013 General Meeting, the Board corporate executives and consequently have the financial Antoine Guichard, Honorary Chairman. of Directors would therefore remain comprised of or accounting expertise described in Article L.823-19 of 14 members, including six independent directors – the French Commercial Code. The Audit Committee assists Jacques Dumas, Secretary of the Board, Advisor to the Chairman. Henri Giscard d’Estaing, Sylvia Jay, Catherine Lucet, the Board of Directors in reviewing and approving the (1) On condition of approval of the renewals submitted to the General Meeting. Gérald de Roquemaurel, Frédéric Saint-Geours and annual and interim financial statements, and in dealing

18 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 19 The Group Unique and highly effective Leader and local Engaged and responsible Financial results Message from the Chairman Corporate profile Key figures Significant events The Executive Committee The Board of Directors Share performance and ownership

Share performance and ownership

2012 Share Performance E Ownership structure at 31 December 2012 80 Number of shares % Voting rights %

75 Groupe Rallye 55,250,596 49.0% 92,408,193 59.3% Price at 31/12/2012: Public 55,376,748 49.1% 60,216,308 38.6% €72.10 70 Employee savings plan 1,981,123 1.8% 3,280,097 2.1% Treasury shares 65,769 0.1% - - 65 Total 112,674,236 100% 155,904,598 100% Price at 31/12/2011: 60 €65.08

55

50 Casino: +10.8% Jan. Feb. March April May June July August Sept. Oct. Nov. Dec. CAC 40: +15.2% 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 2012 Five-year share performance

Share Information 2012 2011 2010 2009 2008 Stock exchange Eligible Average daily trading volume(1) Euronext Paris (Compartiment A) for the Deferred Settlement System (SRD) and for the PEA share savings plan (PEA) in number of shares 662,020 781,996 516,336 653,793 732,560 Codes € – ISIN: FR0000125585 Shares outstanding in millions 46.2 51.7 33.6 32.8 46.6 – Bloomberg: CO FP 112,674,236 at 31 December 2012 High/low – Reuters: CASP. PA Market capitalisation high (in €) 75.6 75.3 74.5 62.8 84.6 Indexes 8.1 billion euros at 31 December 2012 low (in €) 62.4 52.6 57.4 44.8 43.7 – Major indexes Casino Group Ratings CAC NEXT 20, CAC Large 60, SBF 120, SBF 250, Euronext 100 Closing price at 31 December (in €) 72.1 65.1 72.9 62.5 54.3 – Sector indexes The Group is rated BBB- Stable Outlook by Standard & Poor’s and Fitch Ratings DJ Stoxx and DJ Euro Stoxx Dividend per share 3.00 (2) 3.00 2.78 2.65 5.17875(3) “Non-cyclical Goods and Services” sector Sponsored ADR programme – Socially responsible indexes Structure: Level I ADR (1) All electronic platforms and OTC. (2) Dow Jones Sustainability Index Bloomberg ticker: CGUSY US Submitted to shareholders for approval at the Annual General Meeting on 22 April 2013. FTSE 4 Good (3) The Annual General Meeting of 19 May 2009 voted to distribute a cash dividend of 2.53 euros per share and an exceptional dividend taking the form CUSIP: 14758Q206 of one Mercialys share for eight Casino shares, equalling 2.64875 euros. Ethibel Sustainability Index ADR Depositary bank: Deutsche Bank Trust Company Americas Ethical Index Euro The Casino share price is displayed in real time in The Casino Share section of http://www.groupe-casino.fr

20 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 21 Unique and highly effective

To meet the needs of all its customers, the Group’s unique assets include a wide range of formats and banners as well as its high-quality private labels. Anticipating new trends, Casino’s ongoing innovation ensures shopping experiences that are always increasingly in step with changing consumption patterns. the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers An attractive offering Private labels Health and nutrition Responsible consumption Multi-channel dynamism Property assets

From Bogotá to Ho-Chi-Minh City, Rafaela to Marseille, São Paulo to Bangkok: Constantly to our Casino’s complementary banners and formats enable the Group to respond closer customers to the needs and aspirations of its customers.

HYPERMARKETS SUPERMARKETS CONVENIENCE E-commerce SPECIALTY Services

com France Brazil Colombia

tecno Uruguay A rgentina Thailand ietnam V Indian Ocean

24 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 25 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers “Leader Price is committed to quality products at a low price, An attractive offering Private labels Health and nutrition including 700 items that are available year-round Responsible consumption Multi-channel dynamism for less than 1 euro.” Property assets

An attractive offering for all customer

HIGHLIGHT categories Big C Thailand launches its Intimately entwined with shoppers’ core preoccupations, Casino Group combines credit card quality products with appealing prices. The new Big C Visa Platine credit card A firm commitment to the best prices offers the most benefits Casino hypermarkets and supermarkets introduced sweeping of any card in the price reductions in late 2012, in order to position themselves Thai retail market. among the least expensive banners in the market while offering responsible, quality products. Franprix followed suit with its The card has proven “Come on down for low prices!” campaign. Price positioning is an immediate success: also a priority at the Big C Thailand and Big C Vietnam banners. there were more than The formula adopted at Big C Vietnam enabled the banner to be 114,000 cardholders voted “least expensive” for the third consecutive year in surveys by the end of 2012. conducted by Kantar Worldpanel and Smartshopper.

Innovative promotions Proposing excellent deals and product promotions is also a priority for the Group’s banners, which have rolled out an increasing number of bold campaigns. Examples include the Black Friday promotion in Brazil, expanded this year to include supermarkets and superettes, and the new Golden Saturday – Private label brands that everyone can afford Géant Casino guarantees Golden Week campaign at Big C in Thailand. With steep In order to address the needs and budgets of every type of customer, discounts on non-food products at Big C, these events the Group offers budget-conscious private label products and operates the lowest prices on attracted customers to stores in record numbers. In Colombia, discount retail banners. In France, the “Tous les Jours” value-brand product Éxito launched a 19-day promotional campaign at its banners line, featuring 1,500 items sold at 6,500 outlets, offers the lowest prices all over the country that included special offers, product 3,000 of any private label brand on the market. Since early 2013, Géant Casino markdowns, lottery drawings and benefits for loyalty card has been offering Casino-brand products that are the least expensive everyday products holders. In France, Géant hypermarkets have successfully of any retailer-brand on the market(1). Franprix is developing its private label (private label brands, value introduced special corners devoted to value-brand products as line and sells certain Leader Price products priced at less than 1 euro. brands and national brands). well as closeout sales for non-food items. Cdiscount, with its Big C, meanwhile, has expanded its range of value-priced products – “WOW” focus on the best products at unheard-of prices, is maintaining in Vietnam and “Happy Baht” in Thailand. The Group’s discount banners, its market lead and now has more than 13.5 million customers. Leader Price in France and Surtimax in Colombia, along with the Assai (1) Prices noted by an independent panellist cash-and-carry format in Brazil, provide consumers with a comprehensive during the first week of 2013. Methodology: FMCG and refrigerated foods, unweighted line of food products, including a wide assortment of private label items for promotions, according to check-out data alongside a quality selection of fresh and regional foods. at 5,830 outlets.

26 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 27 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers “Available in over 7,000 points of sale in France, An attractive offering Private labels the Casino brand is the country’s largest retailer brand Health and nutrition Responsible consumption Multi-channel dynamism in terms of sales penetration.” Property assets

Private labels: the Group’s DNA

For 110 years, private label brands have been at the core of the Group’s retail model. Combining quality and innovation, More than they cater to all of the Group’s markets. 2 million Giving pride of place to private label brands Casino-brand products After pioneering the concept of private labels, Casino Group today offers appealing own-brands that represent real alternatives to sold daily in France. national brand-name products through a mix of competitive prices, nutritional quality, optimal flavour, responsible commitment, a wide selection and a constantly-updated selection. Worldwide, the Group’s private label brands play a critical role in differentiating its stores and enhancing their appeal. 500 A Group Quality Charter sensory analyses and more than Since 2012, a Quality Charter applicable to all Group subsidiaries has formally set out requirements for product excellence, including the Product Quality and Safety policy, traceability procedures, 20,000 supplier audits, product withdrawals and recalls and sensory quality inspections are conducted evaluation procedures. Food and nutrition, which are key elements each year by a certified organisation in community health and harmony, are core Group preoccupations, at Leader Price supplier sites reflected in products designed to meet customer expectations in terms of balanced diets, health, safety, eating enjoyment and and in Leader Price stores. respect for the environment. Among its food product manufacturers, A brand for everyone the Group mobilises support to ensure traceability, quality standards Private label brands aim to provide quality products that suit and consumer safety. In Brazil, GPA introduced a programme in every budget and taste and meet every customer’s needs. 2008 dubbed “Quality From the Source”, to improve the quality In France, the Casino Délices and Monoprix Gourmet brands offer and traceability of the fruits, vegetables and meats sold under its innovative gourmet recipes designed to keep customers coming Qualita and Taeq private labels. In particular, the programme enables 2,000, back for more. Casino’s “Tous les jours” brand offers value-priced the monitoring of pesticide use as well as transport and storage is the number of products items, including food products, household goods, health and conditions for these own-brand products. In Argentina, Libertad has evaluated by Monoprix for beauty aids and clothing. The Leader Price discount banner is fully made a similar commitment to the quality and traceability of its fresh committed to providing quality products at low prices. foods, with seven private labels devoted to produce that ranges compliance with the Sustainable from bakery items to meats, early fruits and vegetables. Nutrition Charter.

28 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 29 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers An attractive offering Private labels Health and nutrition Responsible consumption Multi-channel dynamism Property assets

Nutrition: Products that are 100% natural In Colombia, Éxito has introduced its first line of critical to the health of the community cosmetics, Cautivia, which features products developed from natural ingredients that are new to the market, such as Andiroba oil and Murumuru butter. Its 100% Over the past seven years, As the first retailer to sign a voluntary natural orange juice, made by a Colombian producer, Casino has improved code of commitment to nutritional progress, contains no additives or preservatives and maintains back in 2008, Casino is constantly innovating the taste and nutritional quality of more than* its quality for a week. to improve the ingredients in its products.

Health and nutrition, a proven commitment 2,000 recipes In order to improve the nutritional quality of its private label products and On the international scene, the banners have adopted promote more balanced dietary habits, the Group has created a nutritional similar campaigns, marketing private label brands health committee comprised of scientific experts, including a geneticist, devoted to health and wellness. The Taeq range in as well as a well-known chef, and made a number of moves that serve Colombia and Brazil, for example, offers products that as benchmarks for its own-brands in all markets. In France, Casino 310 were grown using organic methods. In Vietnam, Big C has received plaudits from the Interministerial Commission on Charters palm oil-free recipes introduced its Huong vi Big C line of products in 2012, of Commitment to Nutritional Progress in recognition of three years of all cultivated or raised in accordance with the country’s unceasing commitment to promote health and nutrition. Key programmes VietGAP (Good Agricultural Practices) standard. have focused on enhancing the nutritional quality of products, replacing palm oil(1), designing nutritional labels that are easier to understand, informing 415 Back to the source consumers, and developing a line of health and wellness products. recipes that are lower in salt Everywhere it operates, Casino Group highlights Over a seven-year period, Casino has improved the taste and nutritional back-to-the-basics traditional food offerings. quality of more than 2,000 recipes. The breads and baked goods, meats, deli items, 361 catering dishes, cheeses and fish satisfy customers Innovation at the forefront seeking quality products prepared onsite. The Group’s To improve the composition of its products, the Group calls on the expertise recipes that are lower in fat banners stand out for their excellence in fresh foods, of nutritionists, chefs and scientists. In France, this collaboration has led to reflected in initiatives such as the expansion of Market a number of innovations, including Noisette, the first palm oil-free chocolate produce areas to include an extensive variety of fruits spread, light salad dressings, and soups “like homemade” with chunks of 168 and vegetables and even the sale of seafood delivered vegetables. More than half of all Casino-brand products display nutrition recipes that are lower in sugar fresh from the docks. Local products, meanwhile, advice, recipes or suggestions for a balanced meal, all developed by dietary have returned in force to Casino stores in the experts and nutritionists. At Leader Price, for the past three years, celebrity “Le Meilleur d’Ici” (“The Best from Right Here”) range, chef Jean-Pierre Coffe has been helping to develop quality recipes that are which showcases items that were produced within accessible to all consumers. The “Casino Bien Pour Vous” range includes 803 a radius of 80 kilometres. Leader Price, similarly, over 100 products that focus on wellness, sport and proper diet. new recipes with reduced salt, offers locally-sourced products under the label fat and sugar content “Sélection de Nos Régions”.

* Figures communicated during the Nutrition (1) Whenever technologically possible, or otherwise using palm oil campaign, Summer 2012. obtained from a certified sustainable source.

30 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 31 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers “Through its Le Meilleur d’Ici product line, An attractive offering Private labels Health and nutrition Casino offers local products designed to showcase Responsible consumption Multi-channel dynamism the know-how of 800 producers.” Property assets

Encouraging responsible shopping Casino products derived from responsible retailing Casino Group’s initiatives to increase Optimised packaging customer awareness about ecofriendly Moves to reduce the environmental impact of Casino-brand products include packaging consumption include packaging ecodesign reduction and ecodesign of packaging, 223 and reduction, expansion of responsible which have already led to the elimination of products with an environmental index product lines and environmental labelling. 6,090 tonnes of superfluous wrapping between 2006 and 2012. In Colombia, Grupo Éxito has launched a programme with its suppliers to use Responsible products more ecofriendly materials, such as recycled Casino Group is expanding its selection of organic, palm polyethylene terephthalate (PET). In Brazil, the 73% oil-free and GMO-free products. Since 2010, the Group has Taeq and Qualitá brands sold by GPA use Forest of Casino products are palm oil-free been proactively eliminating palm oil from its Casino-brand Stewardship Council-certified cardboard boxes (394 items) food products (394 products modified to date); moreover, and/or recycled cardboard for their product since 1996 it has been systematically replacing ingredients, packaging. additives or aromas that may contain or come from genetically modified sources. To encourage customers to shop more responsibly, the Group sells a wide range of organic items in its stores, including Taeq products in Brazil as well as “AB”-certified Casino Bio and Leader Price products In France. Products sold under the Terre et Saveur label in France, CSR in addition, derive from sustainable agriculture. Within this commitment to reduce and limit the Group’s impact on GPA commits to An expanded environmental index biodiversity and deforestation, Casino banners also encourage To help customers isolate the environmental impact of the sale of garden furniture and paper products that are responsible consumption their purchases, Casino is now supplementing carbon PEFC- (Pan-European Forest Certification) or FSC-certified. impact data on product labels with information about In Brazil, GPA is lending support each product’s impact on water consumption and to the Akatu Institute, an NGO that water pollution over the course of its entire lifecycle. raises awareness about responsible This environmental index appears on the packaging for consumption in order to influence 311 products. In addition, Casino Group has embarked on a plan to reduce the number of disposable plastic shopping behaviour. shopping bags distributed in its stores. Each banner is stepping up efforts to encourage the use of reusable bags, including in-store information campaigns and loyalty programme incentives.

32 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 33 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers An attractive offering Private labels Health and nutrition Responsible consumption Multi-channel dynamism Property assets

The multi-channel advantage To provide its customers with a richer shopping experience, A simplifiedshopping experience the Group is increasing the number of multi-channel SUCCESS initiatives in each of its subsidiaries. In France, Cdiscount and Casino are constantly devising innovative ties between “C le marché” and Cdiscount: Through its online and multi-channel the online site and retail locations. Cdiscount customers offerings, Casino Group creates multiple can retrieve purchases weighing more than 30 kg at any of over a million products opportunities for shoppers to make 3,000 pick-up points in Géant hypermarkets and Casino One year after its creation, Cdiscount purchases simply and at any time. supermarkets, while smaller purchases can also be collected at Casino Group’s supermarkets and convenience stores. and its virtual marketplace known as This multi-channel strategy, expanded to include Leader Price “C le marché” now offer more than a E-commerce: shopping that’s just a click away and Franprix, offers a twofold advantage: Cdiscount can million products. “C le marché” brings offer a less expensive product, while the retail outlets enjoy Cdiscount is a major force in France’s online non-food retailing. together product offerings from € additional traffic. In addition, on collecting their purchases, Posting sales of 1.3 billion, the site is positioned as a specialist 750 professional vendors. offering the best products at the best prices. Key elements Cdiscount customers sometimes receive a discount coupon of its success are exclusive offerings, free or express delivery, for any immediate in-store purchase. Other examples of an aggressive promotion strategy and marketing facilitators inter-banner synergies include Cdiscount offers published such as payment cards, flash sales and instalment plans. in advertising prospectuses for Géant hypermarkets, Supported by expanded home delivery service in key areas as well as Cdiscount hypermarket corners. and a surge in smartphone use, the Group’s international e-commerce business is posting ongoing rapid expansion. Drive-through: a winning service In Brazil, GPA is continuing to register strong growth in online Casino Group continued to open new drive-through sales. In Colombia, the exito.com website is consolidating its locations during 2012. In France, 94 Géant hypermarkets market leadership. and 16 Casino supermarkets now provide a drive-through option, while 50 Monoprix stores offer a “Clic & Go” service. At end-2012, six Casino Express all-drive-through facilities were located along busy roadways. Customers enter their order at a special website and can pick up their purchases in just two hours.

MARKETING Opération Jackpot: 3,000 At end-2012, Cdiscount became France’s first multi-channel marketing in action Cdiscount merchandise pick-up e-retailer to win certification under France’s NF 345 locations in the Group’s stores Seventeen million Jackpot cards were distributed to Casino customers, Customer Relations Centre standard, providing all bearing a code that can be used to play a lottery game on in France a guarantee of customer service quality, reliability terminals located in 500 Casino hypermarkets and supermarkets and performance. and at the Cdiscount website. Customers could win gift certificates Growth in Cdiscount 2012 sales worth five or ten euros, or participate in random prize drawings. +16.3%

34 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 35 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers “A new shopping experience is on hand at the Paris-Belles Feuilles Casino An attractive offering Private labels Supermarket: thanks to NFC* technology, shoppers can use their smartphone Health and nutrition to scan electronic labels for any of products and add their selection Responsible consumption 25,000 Multi-channel dynamism to their shopping cart for easier checkout.” Property assets

The success of community sites C’Vous.com, a site launched in France for the INNOVATION Digital media, offering new ways Casino, Franprix and Leader Price banners that The Casino Digital Wall gives consumers the opportunity to have their say, captured two 2013 E-Marketing Awards and was to shop This large, interactive screen offers a range a double winner at the 2012 Top Com awards. Éxito has launched a similar initiative in Colombia, of products displayed to spectacular effect. with its “Eres tù” site. These community forums allow As with a tablet, customers select products, customers to communicate and interact with the The banners are cultivating New technology is changing buying add them to their shopping cart and complete Group’s banners and meet fellow shoppers as well. their fan base on Facebook behaviour. Ease of use, a streamlined their purchase. Using the mCasino NFC In Argentina, Libertad has deployed a strategy to shopping experience and interactive application, they scan the QR code to transfer capture the potential of Argentine social networks with its “Web Club Libertad” community and social website. customer relations all foreshadow the cart’s contents to their smartphone. the retail world of the future. 745,000 fans of Cdiscount They can then confirm and pay for their purchase securely.

Welcome to m-commerce Fast, intuitive and customisable mobile applications – available 623,780 on the Android, BlackBerry and iPhone platforms – save time fans of Extra while offering a more convenient shopping experience, whether In São Paulo, Pão de Açúcar has unveiled its first in stores, at home or on the move. In France, Casino Group virtual storefront, offering a mix of 300 products was the first retailer to introduce its own NFC-enabled mobile that is updated on a regular basis. app, “mCasino”, for contactless shopping anywhere using 500,000 a smartphone. Mobile apps and tablets help stores capture a fans of Monoprix Staying connected new and active clientele. At end-2012 m-commerce accounted Continually forging stronger ties with its customers, for 8% of Cdiscount’s sales. Casino is taking advantage of social networks and creating community sites, to give shoppers The digital wall and virtual storefront 332,570 a positive, interactive relationship with the Group’s The Group’s new “digital walls” and “virtual storefronts”, fans of éxito banners and brands. In Brazil, for example, Taeq located in stores as well as busy pedestrian areas, herald the has developed a new cereal bar in collaboration future of retailing. These genuinely interactive catalogues make with its Facebook fans. The top GPA brands day-to-day life easier for increasingly harried shoppers on the go. are present on Facebook and send messages Using their smartphone, customers can add to a shopping 170,000 via Twitter. In Colombia, Éxito is capitalising on cart they created in the store or at home, or start a new one. fans of Libertad social networks to reinforce its image as the HIGHLIGHT They prepare their order using NFC tags or QR codes, then favourite banner among Colombian shoppers, choose home or in-store delivery and a payment method and has recruited 470 customers to act as brand éxito surfs the Web (credit card, payment in the outlet or on delivery). ambassadors and generate buzz. Cdiscount, An increasing number of projects are underway: in France, 165,000 with its 745,000 fans on Facebook, hosts a With over 332,500 fans on Facebook, Éxito is expanding home of the first “NFC order wall” in Lyon; in Thailand, where fans of Big C community tailored to its customers’ shared its target customer base to include young shoppers Big C has erected two digital walls in the Bangkok metro interests. (ages 18-25). Its very busy Twitter account helps to (one of which extends 27 metres); and in Colombia, where Éxito drive traffic to the banner’s stores by announcing daily has rolled out its first virtual store. 104,000 promotional campaigns and special deals. fans of Casino *Near Field Communication

36 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 37 the group Unique and highly effective Leader and local Engaged and responsible Financial results Constantly closer to our customers “In Southeast Asia Big C is continuing to deploy An attractive offering Private labels Health and nutrition the dual business model, raising to 144 the number Responsible consumption Multi-channel dynamism of shopping malls in Thailand and Vietnam.” Property assets

The appeal of shopping centres Internationally, the Group’s expertise in shopping Mercialys Leveraging our property assets centre value-enhancement and operation is a decisive asset. Fourteen malls with adjacent hypermarkets or Promoting retailing success supermarkets have been created in Thailand, Vietnam Casino Group combines retailing with and Colombia. In the same spirit, backed by the success In 2012, Mercialys launched a new strategy, real estate in its ongoing development HIGHLIGHT of the Alcudia site-upgrade campaign in France, the Group “Foncière Commerçante”, based on its of shopping centres. has launched programmes in other host countries, notably retail-property investor vision. Its aim is to Three new shopping malls Argentina and Reunion Island, to restructure or remodel partner with banners and independent retailers at at Big C Vietnam existing assets and expand retail spaces. All of these The retailing and real estate dual property initiatives, both in large and midsize cities, Mercialys-owned sites, to help them integrate into the local community and succeed in their business business model Among the three new shopping centres are outgrowths of Casino’s dual-focus business model One of the Group’s unique strengths, both in France and and represent a powerful growth driver. In the process, objectives. A new business unit, Agence d’Ici, anchored by Big C hypermarkets, worldwide, is its strategy of combining retail operations with these shopping centres have thereby become gathering has been created to serve these local retailers, the new Binh Du’o’ng development places for entire communities, generating traffic that commercial property management, with the goal of enhancing lending assistance in some 50 areas ranging from retail-site appeal in order to both promote business activity and includes a 6,500-sq.m store that benefits the Group’s food sales surfaces. diagnostic services to advertising and direct create asset value. A dedicated division comprising delegated complies with rigorous energy standards marketing, customer loyalty programmes, project management, legal, design, property management and and the banner’s latest retail concepts, other specialists covers all aspects of commercial property, e-commerce and sales teams. as well as a 3,000-sq.m mall with ranging from land acquisition and retail-space marketing to real-estate promotion and asset-value enhancement. over 30 outlets.

Mercialys: Neighbourly Spirit As the owner of 105 property assets, including 70 shopping centres in France, Mercialys transforms its commercial sites to keep pace with evolving consumer trends. Its “L’Esprit Voisin” (Neighbourly Spirit) programme is designed to enhance each location’s appeal with expanded shopping areas, distinctive architecture and landscaping, new services, and a strong connection to the local community. Since 2006, 52 shopping centres have been redesigned to incorporate the concept. In 2012, eight shopping centres were expanded while seven were renovated from top to bottom.

10 shopping malls opened by Big C in Thailand during 2012

38 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 39 Leader and local

With 56% of total sales generated by international markets in 2012, mainly in fast-growing countries in Latin America and Southeast Asia, Casino Group now ranks as one of the world’s top retailers. In each country where it operates, the Group is successfully adapting its multi-format, multi-banner and multi-channel business model, tailored to local conditions. the group Unique and highly effective Leader and local Engaged and responsible Financial results France “Casino ranks first in the retail sector Brazil Colombia Thailand for the quality of its customer relations.” Vietnam (study conducted in 2013 by The Human Consulting Group [HCG])

France Quality, appeal and freshness Cdiscount: a major force In France, Casino Group also stands out for the strength in non-food e-commerce of its private label ranges, which are especially attractive Cdiscount is continuing to assert its e-tailing leadership, Banners closely attuned to customers seeking products that are competitively outpacing the market with sales growth of 16.3% in 2012. priced but don’t compromise on quality and balanced The key to its success lies in quality brands available at nutrition. The excellence of its fresh food offerings and its very attractive prices. Cdiscount’s catalogue, stretching to customer expectations selection of regional products, coupled with its traditional to one million products when its e-marketplace is food sections and in-store Marketplaces, win praise included, spans computers, telephones, electronics and from customers who value authenticity and freshness. appliances as well as, more recently, household goods, Casino Group’s convenience, discount auto accessories, toys and childcare products. An aggressive price-cutting strategy Its e-marketplace, C le Marché, lets customers order and e-commerce banners are expanding In an unsettled French food market, the Géant new or used products from professional vendors vetted in particularly buoyant sectors. Casino banner guarantees the lowest prices on by Cdiscount. The online retailer conveys its pricing 3,000 day-to-day items, including value-priced, private strategy through high-intensity advertising, special label and national-brand products. As a result, promotions and sale-related events that bring in record A Group that listens to its shoppers the banner has emerged as France’s least expensive traffic. The 3,000 Cdiscount merchandise pick-up The economic crisis and evolving lifestyles have changed the way retail food chain in the own-brand and budget-priced locations in the Group’s stores in France offer a unique French consumers shop. They are more attentive to price, food segments. Franprix has also cut prices on a significant delivery option that is a perfect example of the accounts for a smaller percentage of household budgets, the time number of common consumer items, promoted by its multi-channel strategy. they devote to shopping has fallen and their needs are increasingly “Come on down for low prices!” campaign, and offers personal and diverse. The hypermarket, epitomising the concept a selection of discount-priced Leader Price products. of one-stop shopping, has seen its share of the market erode at the hands of new and more varied formats, including discounters, convenience stores, specialty shops and e-commerce. Casino Group anticipated these trends by offering a range of different solutions adapted to the needs of French shoppers.

Multiple formats for convenience shopping With nearly 10,000 stores in France, the Group has deployed a mix of banners and formats in which convenience and discount options Géant Casino has pursued an aggressive policy predominate, with expanded food offerings and low prices. of price-cutting on its private label and value The 445 Casino supermarkets make daily life easier for French brands. According to the latest price data consumers, while 542 Monoprix stores respond to the needs of an 73,300 9,457 employees* stores collected by consumer panels, Géant Casino active urban clientele and Franprix attracts neighbourhood shoppers is now France’s least expensive food banner in city centres. Already France’s leading retailer in formats of less than *Total permanent/limited-term workforce for private label and value-priced FMCG 400 sq.m, with a dense network of 6,500 superettes operating under at 31 December 2012 (excluding the Petit Casino, Spar and Vival banners, the Group is constantly lessee-manager franchise outlets) and refrigerated foods, positioning it below surprising consumers with fresh and innovative concept stores, all competing French hypermarkets and such as Casino Shopping, Casino Shop, Monop’ and Dailymonop. supermarkets. With 604 locations, “smart discount” Leader Price demonstrates each day how low prices, quality products, a wide selection and 572 18.4 an enjoyable shopping experience can all be found under one roof. store openings billion in sales In the service sector, in addition, Banque Casino has enlarged its inancial product range with “Prêt Dispo”, a new limited-term revolving in 2012, including credit that helps customers manage their budgets even more efficiently. 422 superettes

42 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 43 the group Unique and highly effective Leader and local Engaged and responsible Financial results France “In 2012, Casino became the sole controlling shareholder Brazil Colombia Thailand of GPA, cementing a partnership that began in 1999.” Vietnam

Brazil A finger on the pulse of consumers In São Paolo, Pão de Açúcar has introduced its first virtual storefront, an innovative shopping alternative The highest growth potential thanks to its virtual displays and QR codes. This easy-to-use technology reflects GPA’s (1) commitment to simplifying the shopping process and building a closer relationship with its customers. in global retailing As evidence of its groundbreaking in online retailing, in 2012 GPA launched barateiro.com, a site for goods sold at very advantageous prices, as well In Brazil, the largest country in Latin An expansive array of banners as a marketplace and Partiu Viagens, an online America with 200 million inhabitants, and formats travel agency. Other noteworthy initiatives include Backed by 1,640 stores, GPA operates in every the availability of home delivery services in most of market leader Grupo Pão de Açúcar format: Extra hypermarkets, MiniMercado Extra maintains a multi-format, multi-banner its banners, the introduction of Internet kiosks in convenience stores, Extra Supermercado 138 Extra stores and the active presence of GPA’s retail offering. supermarkets and the premium banner Pão major brands on social media. Taeq, for example, de Açúcar. Assai, GPA’s cash-and-carry chain, developed a new cereal bar in collaboration with offers quality products at highly competitive its fans on Facebook – an innovative move in terms Grupo Pão de Açúcar, Brazil’s top retailer prices to trade professionals – such as of both image and business momentum. With total sales of €20.2 billion and 159,800 employees, restaurateurs and resellers – as well as large Grupo Pão de Açúcar – the country’s largest retailer by number families. GPA has an equally effective range (1) Source: A.T. Kearney, 2012 of stores and second-largest online retailer – carefully tailors its in the non-food sector, with two banners that (2) Brazilian embassy in France, 2012 winning formulas to each target audience. As a long-time player specialise in household appliances (Ponto Frio, in Brazil’s retail sector, the company has successfully adapted which targets a more upscale clientele, to the needs of a population whose living standards have risen and Casas Bahia, for middle-class shoppers) significantly, with the middle class now numbering 105 million(2) as well as 157 chemists. In e-commerce, people. GPA’s multi-format, multi-banner portfolio enables it to Nova Pontocom is Brazil’s second-largest online address the needs of all shoppers. retailer, offering access to all of the Group’s products via the Internet. CSR

A focus on quality and health Ecofriendly stores Devoted to organic and wellness products, 159,800 1,640 Taeq responds to the needs of diet- and As part of its “Pact with Nature” campaign introduced employees* stores health-conscious Brazilians. The brand’s in 2012, GPA is constructing ecominded stores commitment to nutritional quality is reflected that meet LEED (Leadership in Energy and *Total permanent/limited-term workforce in its launches of innovative products, including at 31 December 2012, excluding Environmental Design) certification standards in Via Varejo a line of yoghurts manufactured by local producers in northern Brazil. Alongside Taeq, terms of their use of natural materials, energy and Qualitá offers a complete line of everyday water efficiency, interior air quality, waste recycling products, while Casino, a premium brand and other factors. These stores provide selective in Brazil, is continuing to gain market share. 87 20.2 sorting facilities for customers, collect used paper store openings in 2012 billion in sales packaging and offer a wide selection of organically grown products.

44 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 45 the group Unique and highly effective Leader and local Engaged and responsible Financial results France “The Éxito chain is Colombia’s market leader, Brazil Colombia Thailand with an over 50% share.” Vietnam

colombiA Dynamic, diversified development Grupo Éxito is moving to bolster its éxito confirms itstop ranking presence in Colombia’s major cities and make inroads into medium-size cities by expanding its discount and convenience formats — a commitment in the retail market that has led to the launching of a new type of supermarket. In addition, Éxito has continued to deploy its property With 427 points of sale in 82 cities development strategy with the opening and spanning every retail format, Grupo 44,400 of a new shopping centre, Viva Laureles, Éxito is continuing its expansion in employees* in Medellín in November 2012. the Colombian market by focusing on To establish closer ties with customers *Total permanent/limited-term workforce at 31 December 2012, in the urban core and raise the Group’s convenience and related services. including Uruguay profile, Surtimax has initiated an experimental franchise programme with small independent retailers. Colombia, a rapidly growing market As the fourth-largest economy in Latin America, Colombia 427 86 logged growth of nearly 4% in 2012. Although the consumer retail sector stalled during the year, Grupo Éxito stood out stores store openings in 2012 from its competitors with an 18.3%* rise in euro-based sales – underlining the appropriateness of the Group’s multi-banner, multi-format strategy. 4.3 HIGHLIGHT A multi-format offer backed billion in sales (including Uruguay) by quality services Troop X: a new product Hugely popular among the Colombian public in terms line for children of customer satisfaction, the Éxito chain of hypermarkets, supermarkets and convenience outlets is the country’s retail Éxito’s new private label leader, with a dominant market share. The banner is especially DIGITAL RETAILING brand extends to 40 products, known for the quality of its clothing selection and service including cereals, biscuits, offerings, such as the “Points Éxito” loyalty programme as well as The exito.com website financial and travel services. In line with the Éxito group’s growth awarded yoghurt and chicken nuggets. strategy, Éxito Express and Carulla Express both maintained their It’s sold in Éxito, Carulla pace of expansion in 2012, opening more than 20 new stores; In 2012 Éxito captured an E-Commerce and Surtimax outlets. the Surtimax convenience banner, likewise, launched 43 new Award for the second time. With outlets in 2012, providing a complete line of products at discount prices. growth topping 63% and deliveries in 1,200 Colombian cities, the exito.com site is continuing its expansion.

* Grupo éxito is present in Colombia and Uruguay.

46 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 47 the group Unique and highly effective Leader and local Engaged and responsible Financial results France “Big C has the best price image in Thailand.” Brazil Colombia Thailand Vietnam

Thailand Growth momentum Big C marked another year of expansion in 2012, in terms of both the number of store openings (5 hypermarkets, 7 Big C Markets, 76 Mini Big Cs, Big C tied for INNOVATION 41 Pure by Big C outlets) and the growth of its private Big C Extra: label brands: Happy Baht in the budget-priced segment, top spot Big C for daily consumer products, Big C Care for a new hypermarket wellness products, Big C Advance and Big C Delight in concept from Big C the premium range and the Casino brand, which has Big C is consolidating its leadership made a notable breakthrough in the market, particularly Trumpeting the slogan “Bigger and at Big C Extra. At the base of the banner’s success, position in the Thai market, backed by the Group’s dual business model continued to be successful integration of its Carrefour Better”, Big C Extra is designed deployed, associating hypermarkets and supermarkets hypermarket acquisition, deployment to offer new services to enhance with shopping centres. At the same time, Big C is of the Group’s two-pronged business the shopping experience for its continuing to extend its convenience store and supermarket model, a customer loyalty programme customers. Big C Extra’s innovations networks, geared to be growth drivers for the future. include its “Carry Boy”, for carrying and an expanded presence in e-commerce. Over 7 million loyal customers purchases to cars; “Roller Boy”, Big C’s sales momentum draws on a highly-effective for obtaining in-store product loyalty programme. In addition to its seven million A banner close to the community information; “Mr Language” for BigCard holders, Big C is breaking ground with Despite the economic impact of the flooding that occurred a new credit card, the Citibank Big C Platinum. in late 2011, Big C succeeded in meeting its growth targets, non-Thai customers and “Tech Expert” Its 114,000 members can use the card in Big C stores, with euro-based sales increasing by more than 16% in 2012. for advice on household appliances. at retail outlets in the adjacent shopping centres As a strong and inexpensive local banner that is close to the and in Citibank cash dispensers. Thai public, Big C is consolidating its status as co-leader of the country’s retail market.

A wide and diversified product offering Thailand’s 113 Big C hypermarkets offer the market’s lowest prices, ongoing special offers and excellent value for the money. 25,600 The banner promotes the uniquely friendly shopping experience HIGHLIGHT available at Big C stores. Its integration of Carrefour outlets employees* in 2011 was a genuine success, with the banner changeover Big C in Bangchak *Total permanent/limited-term workforce at 31 December 2012 taking only six months. In the convenience segment, Mini Big C service stations is attracting an urban clientele seeking optimised shopping. The Pure banner, specialised in pharmaceutical and health/ Five pilot Mini Big C stores have opened beauty products, operates 91 stores, 85 of which are located in service stations operated by Bangchak, 348 129 inside hypermarkets. whose 1,000 locations make it stores store openings in 2012 Thailand’s second-largest network. Three hundred Mini Big C stores are projected to open over the next five years. 3 billion in sales

48 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 49 the group Unique and highly effective Leader and local Engaged and responsible Financial results France “New retail concepts, quality products and prices Brazil Colombia Thailand that appeal to everyone.” Vietnam vietnam 7,600 Big C sets employees* *Total permanent/limited-term workforce at 31 December 2012 its sights on 33 10 innovation stores store openings in 2012

With innovative concepts and a highly competitive price positioning, Big C has established itself as a key force in Vietnamese 424 retailing. million in sales

A popular, well-known banner Vietnam represents an especially promising market, given its large, young population and a dynamic economy that grew 5% in 2012. Against that INNOVATION & CSR backdrop, Big C has emerged as a major force, operating 21 hypermarkets, all of which anchor Chong chong: a shopping centre. Big C stores are notable not Accessible and in step with its customers A commitment to the greater good just for their quality of service, extensive fresh True to its motto, “Low prices for every family”, and backed As a leading force in Vietnam’s retail sector, a spotlight on children food selection and price positioning, but for their by its private label brands including value-priced WOW, Big C is involved in numerous initiatives that capacity to innovate as well. Big C, Casino and Huong vi Big C launched in 2012, Big C reflect its responsibility and commitment. “Chong chong” is the Vietnamese term for the has continued its promotional campaign and price reduction It has promoted locally sourced fresh foods, popular children’s toy known as a wind propeller. Innovative concepts initiatives. The banner has also lent its support to a government encouraged recycling and less reliance on plastic It’s also the name of a campaign launched programme by freezing prices on a selection of basic necessities, shopping bags, improved its energy efficiency To stand out from its competitors and attract a loyal by Big C to encourage greater attention to and has taken multiple steps to tie in even more closely with and expanded the use of renewable sources customer base, Big C has rolled out an endless array children’s healthcare and education through a of new concepts. Its “B-bar”, where customers can customers. These include the Big xu E-wallet loyalty card, of energy. These moves earned it the top receive advice on high-tech products, has now been launched at end-2012, that enables special discounts, as well prize in 2012 for “Creative and Original Energy variety of initiatives. The banner has created joined by “B-bread” and “B-pizza”, in-store bakeries as improved in-store customer service and the use of text Management” awarded by the Vietnamese a “Chong Chong” private label that already and pizzerias with quality ingredients. Big C is also message and social network communication. All these moves Ministry of Industry and Trade. includes six pastries designed to be appropriate have helped to enhance Big C’s reputation, which in late 2012 innovating in its expanding network of convenience to children’s needs. The Chong Chong name was reflected in the award of a prize as the most popular retail stores. Seven new locations opened in 2012, will eventually appear on other products as well, with extended hours and other services tailored to banner among Vietnamese consumers. such as apparel, toys and school supplies. city lifestyles.

50 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 51 Engaged and responsible

Casino is a committed employer, a responsible retailer, an engaged local corporate citizen and an environmentally proactive Group. Its commitment draws on a long tradition of innovation on behalf of society and the community, in accordance with the principles of the United Nations Global Compact, of which the Group is a signatory. the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Training with a focus on skills development Enhancing skills Each Group subsidiary provides for vocational training through a variety of initiatives. In France, two major programmes were expanded in 2012. The first is to ensure mutual growth the campaign to generate 10,000 applications for France’s Individual Right to Training scheme, to ensure that training is accessible to as many employees as Casino Group is committed to developing In France, possible. The second, known as the Key Retailing the skills of employees within the spirit Skills programme, is designed to improve mastery of core retail know-how. In Southeast Asia, of its four core values: Entrepreneurship, 64% Big C Thailand operates the Big C Academy, which Loyalty, Excellence, and Solidarity. of open managerial positions provides training to employees in the various careers represented in its stores. Big C Vietnam hones skills in were filled internally in 2012.* the culinary arts and, in tandem with local universities, Talented women employees *Scope excluding Monoprix offers training to its employees in retail management. The Group puts gender equality in the workplace at the heart Similarly, in Reunion Island, Vindémia has developed of its human resource policy. In 2011, several agreements specialised training opportunities in partnership were signed at its Casino France, Franprix, Leader Price with the Regional Chamber of Trade. and Cdiscount subsidiaries in France. These agreements were structured around six key areas: recruitment, training, Renewed use of the individual Retaining employees remuneration, career development, parenthood, and awareness compensation report by measuring their engagement and communication. After France in 2011, a number of international Among its initiatives in 2012, the Group distributed two guides First introduced in 2010, the Group’s subsidiaries – GPA, Grupo Éxito, Libertad and on parenthood. One, intended for managers, was designed individual compensation and benefits Vindémia – conducted an employee engagement to promote managerial best practices. The other, entitled report has now been extended to include survey, to gather the opinions and views of staff “Helping parents improve their work-life balance”, was distributed within their respective banners. Management, career to all Group employees in France and reviews the corporate supervisors. In all, 7,853 employees were development and the balance between personal actions taken in this area. covered by the report in 2012. It provides and professional lives were among the primary The “C’avec Elles” network, created in 2011, has grown a complete rundown of their monetary topics addressed, all corresponding to action plans to include more than 430 executives. It’s designed to broker compensation and additional remuneration developed to foster a sense of workforce loyalty. contacts among women managers, as a way to encourage in the form of social insurance and various career development opportunities for women and improve their visibility within the Group. Special steps are also being other benefits offered by the Group. taken to promote career advancement for store cashiers. Meanwhile, the Young Talents programme, designed to prepare In France, women the managers of the future, comprises an equal number account for of men and women. Since the programme was started in 2006, Grupo Éxito ranked second among 239 of these young talents have been hired. Forty-six of those “Great Places to Work” in Colombia new recruits chose the international career option, in which 37.5% they are given two successive one-year assignments outside of management. In a ranking compiled in Colombia by the Great Place to Work Institute, their native country. This figure was 36% in 2010.* Grupo Éxito – the country’s largest private employer, with a workforce of nearly *Scope excluding Monoprix 37,000 – captured second place, and was rated tops in its business sector.

54 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 55 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills “In 2012 Casino Group received the Corporate Citizen Promoting diversity Workplace health and safety Objectives and results trophy presented by APAJH, France’s association CSR performance indicators Roadmaps for disabled adults and youths.” CSR reporting

Measurable commitments The Group met its goal of recruiting Promoting diversity: 500 older employees in France over a three-year period in 2012, and has committed to hire 180 disabled persons as part of its a stronger, shared commitment fifth Handipacte agreement. Among its new initiatives, Casino Group signed the National Business Commitment to Employ People “Nourishing a world of diversity”: from Disadvantaged Areas. Over the period the Group’s motto reflects its commitment 2012-2014, the Group plans to hire A recognised policy 850 persons, 150 participants in combined to combating all forms of discrimination. work/study programmes and 500 trainees within this programme. It has also expanded After becoming the first retailer its partnership with France’s Civic Service Convinced that only skills are truly important, the Group has been to receive France’s Diversity Agency by hosting, on two separate committed to promoting diversity for more than two decades. Label, which was awarded by occasions, 100 young people at one day This policy is conveyed through innovative measures to combat all sessions dedicated to capitalising on forms of discrimination, notably on the basis of origin, disability, sex, the country’s AFNOR Certification their experience. age, trade union affiliation, religious conviction or sexual orientation. organisation in 2009, Casino was once again recognised 10,693 A shared initiative Combating discrimination in 2012 for its exemplary, The promotion of diversity, which is a pillar To assess the potential for discriminatory practices in its hiring young people have been hired through 20-year commitment to equal of the Group’s Human Resource policy, process, the Group conducted its first solicited test in 2007. opportunities, prevention of the “First Job” programme established by GPA. is a strategic priority shared with all This test, in which two bogus job applications were submitted international subsidiaries. In Brazil, GPA has for the same position from candidates who are identical in every discrimination and promotion continued its internal diversity awareness respect except their last name, which supposedly indicated their of diversity. campaign as well as its “GPA Para Todos” origin, was repeated in 2011 and showed that significant progress 529 initiative regarding people with disabilities. had been made in this area. For supervisory positions, there was Its “Primiero Emprego” (First Job) programme, no major difference in how the two candidates were treated. older workers recruited in France between 2009 and 2012. which targets younger workers over the age Among employees, the difference in the treatment of candidates of 16 who have never held a job before, has had been reduced by 19%. Casino, the only enterprise that is led to the hiring of 10,693 new employees. committed to publishing the results of this test, plans to repeat In Thailand, Big C is the first retailer to meet this experiment in three years. the government’s target for the hiring-quota of In the area of discrimination related to sexual orientation and gender Family caregivers: solidarity in action disabled workers. In Colombia, Grupo Éxito’s identity, on 7 January 2013 the Group signed an LGBT Charter with “Población vulnerable” programme provides the gay rights organisation L’Autre Cercle. The aim of the charter is to As part of its disability policy, the Group has created an support to disabled employees and victims of ensure that lesbian, gay, bisexual and transgender (LGBT) employees innovative family caregiver leave programme. Employees armed conflict. And in Argentina, Libertad has can work in a discrimination-free environment. In support of this may voluntarily donate vacation days to co-workers who lent its backing to the country’s “Programa policy, a special guide was distributed to all managers in early 2013. are tending to a disabled or seriously ill child, spouse or Primer Paso”, conducted in partnership parent. The Group itself donated 100 days to the fund. with the Córdoba provincial government, to help integrate 10,000 young people into the workforce.

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Workplace health and safety: a focus on prevention

The Group is continuing to pursue risk prevention programmes designed to safeguard the physical and mental health of its employees.

A structured approach The prevention of workplace hazards is a major component of the Group’s Workplace Health and Safety policy. In France, this policy — developed jointly with employee representatives as part of the Group-wide agreement on Workplace Health and Safety signed in 2010 — is the responsibility of a special organisation created within the Human Resources Department. Its primary focus is on occupational work hazards including road safety, elimination of undue workplace hardship and psychosocial risks, design, renovation and expansion of business sites, and greater awareness among Prevention through feedback Preventive measures new and temporary hires. Thanks to the annual employee feedback programme To further reduce rates of musculoskeletal disorders, known as “CAP Prévention”, occupational risks are the Group’s logistics subsidiary, Easydis, has established prevented by letting workers voice their concerns what it calls the “P 80” programme. Its goal is to about working conditions. In 2012 the programme was reduce the height of goods pallets in order to prevent conducted at all Casino hypermarkets and supermarkets or reduce the hazards they pose during handling. as well as all Casino and Cdiscount warehouses; it is In stores, ergonomic studies have been conducted currently being introduced at the Foodservice division. at workstations. Educating and raising awareness To prevent psychosocial risks, the Group conducted An agreement signed in July 2012 on preventing undue a diagnostic assessment among a sample group of workplace hardship defines steps to be taken at every Tobacco, blood pressure, physical exercise, representative employees from each division and entity. subsidiary as well as specific actions at each entity. nutrition: all of these topics and more were Action plans have been implemented in four areas: The agreement was drafted based on an assessment addressed at prevention and education listening, transmission and support; career management by an outside expert in which over 500 job positions workshops held in 2012 to raise employee and development; communication and information; from every Group area of activity were the subject personal and professional life balance. The programme of observation. awareness on health-related issues. also draws on 55 regional counsellors trained in active listening.

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Supporting local Fruits and vegetables: production chains generating value for the supply chain In addition to its close attunement Milk straight from the Lot Valley As part of an ongoing to customers’ needs, Casino Group is a Franprix, too, is forging partnerships with small-scale producers, such as its commitment to 26 milk farms campaign developed partner of choice for local producers, in France’s Lot Valley, who have joined together to with the French Farmers’ furthering the cause of sustainable form the Cant’Avey’Lot Association. Their attractively Association, Casino is retailing. Here are just a few examples. priced product gives consumers an opportunity working with suppliers to to sample a genuine milk taste bearing the “Bleu-Blanc-Coeur” label, with its assurance of enhance the product-quality Spotlighting local producers improved lipid composition, fewer saturated fats and information available in As a signatory of the SME Pact, aimed at helping small and a better balance of Omega 3 and Omega 6 fatty acids. stores. Casino is the first medium-sized businesses and industries enhance their growth, For producers, the agreement is tangible evidence major retailer to implement efficiency and impact, Casino Group maintains a special of a close, trusting relationship, with Franprix pledging such a commitment. relationship with its local suppliers. “Le Meilleur d’Ici” is a to purchase four million litres of milk annually. reflection of this pledge of support for producers. The Group’s aim is to offer local goods in its stores, produced within an 80-kilometre radius and carefully selected in order to boost local economic development. Since its initial launch in France’s Loire region in 2011, the concept has been introduced at 398 Casino hypermarkets and supermarkets in partnership with 800 producers.

Fresh from the docks A shared commitment Les produits locaux chez The Fish Market project, unveiled in 2012 in Brittany, Normandy Local production networks receive support at our international and Greater Paris, was prompted by a similar commitment. subsidiaries as well. In Brazil, GPA’s “Caras do Brasil” programme, Casino is currently the only major retailer in the Paris area to now celebrating a decade of success, gives artisanal cooperatives offer a catch of a day direct from the fish markets in Normandy. a platform for selling their products in Pão de Açúcar stores. Similarly, the Group’s partnership with regional oyster farmers The Huong vi products sold in Big C Vietnam stores are the direct provides a basis for shared economic growth as well as a result of partnerships with local suppliers and provide customers guarantee of quality for seafood customers. Oysters sold with a guarantee of quality foods at the best possible price. under the Terre et Saveur label, a range that includes nearly Vindémia spotlights “Nou la Fè” products, all from local sources 254 products that are mainly sourced locally, are farmed using on Reunion Island. Libertad is continuing its initiative to underpin ecofriendly methods in accordance with regional conditions. local SMEs, with 32 new producers joining the programme in 2012.

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Logistics innovations Waste recovery: a sorting centre The decision to deliver goods by river to some The environment: four priorities, 100 Franprix stores in Paris marks a significant milestone in the Group’s environmental policy. This pioneering endeavour in sustainable logistics all for one cause will eliminate journeys by nearly 4,000 road vehicles and will yield a 37% reduction in greenhouse-gas emissions from deliveries to those outlets. The launch Lowering greenhouse-gas emissions, of a new cold-storage facility in Gonesse, near Paris, improving energy efficiency, reducing is a further illustration of this environmental commitment: it’s the first of its kind in Europe to have received an and recovering waste, protecting “Excellent” certificate for High Environmental Quality. biodiversity and ecosystems: the Group’s The Group’s logistics subsidiary, Easydis, is constantly four environmental priorities on the lookout for innovative solutions. Its new demonstrate its awareness of climate programme to ensure optimal truck-loading rates is challenges and commitment to shrinking projected over time to take one out of every six of these vehicles off the roads. In addition, the Citygreen its ecological footprint. fleet of quieter and more CO2-efficient vehicles continued to be enlarged in 2012, with 41 such trucks currently in operation. Reducing Co2 emissions The 2012 audit of the Group’s carbon footprint from operations in France indicated that its greenhouse-gas emissions totalled “Together, let’s recycle more (1) and better” 730,000 tonnes of CO2-equivalent . The audit provided confirmation of the four major sources of direct emissions This campaign to educate consumers and raise identified in 2005: refrigerant leakage, energy consumption, awareness, carried out with support from the freight and general purchases. Throughout the year the Group European Commission, extends to 400 Géant Casino expanded innovative initiatives and deployed action plans hypermarkets and Casino supermarkets. Its goal is to The environmental index to reduce its environmental impact, while at the same time improve recycling rates for batteries, mobile phones, seeking to identify new avenues for improvement through its small electrical and electronics appliances, light Mindful of the ecological impact of product consumption, “Green Excellence” series of topical workshops. bulbs, ink cartridges and comparable products. With help from outreach activities and targeted events, Casino Group is adding its environmental index to an the campaign hopes to increase the volume of ever larger number of product labels. The index helps Energy performance contracts used items recovered by 25%. Similar initiatives to customers identify the impact of the products they To improve energy efficiency at its outlets, the Group calls limit demand for natural resources are underway on the services of its specialised subsidiary, GreenYellow, purchase based on three criteria: carbon in Colombia, where Grupo Éxito has organised which proposes an energy performance contract (EPC) to stores emissions, water pollution and water daylong events to reduce paper consumption, and based on a detailed audit, the installation of more energy-efficient in Argentina, where Libertad organised a drive to consumption, as an incentive to choose equipment and remote management of energy consumption. promote ecofriendly practices. To encourage more products that are the most ecofriendly. By sealing doors on refrigerated display cases, installing more responsible consumption, the Group has signed efficient lighting, managing bakery ovens remotely and other a new partnership with the GoodPlanet Foundation, measures, 46 Casino hypermarkets have succeeded in reducing LIFE 11 INF/FR/730 whose mission is to educate the public about their energy consumption by 20% to 25%. Éxito in Colombia also * protecting the environment. launched an energy efficiency initiative for its stores in 2012. (1) For scope 1 (refrigerant gas, natural gas, fuel and diesel) *Together, let us recycle more. and scope 2 (electricity, heat, steam and cooling).

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the Group called on the help of employees and customers alike to fund the planting of some A spirit of solidarity 1.4 million trees in Burkina Faso and Niger in 2012, with the aim of spurring local economic development Big C extends its programme with the neediest in that region and combating desertification. of local solidarity Responding directly to local needs In Vietnam, Big C launched its second “Big Community” Through its network of 12,500 stores, the Group can initiative, which encourages employees to design and Solidarity is a long-standing value at A long-term commitment to Food Banks take coordinated action on behalf of each community carry out their own community projects for improving Casino Group and one of the 16 priorities In 2012, the partnership between Casino Group on a local level. Casino banners respond to the needs and the French Federation of Food Banks led to the the lives of those around them in need. In a testament in its Corporate Social Responsibility of neighbours in distress through the “Acteur local donation of 3,097* tonnes of food. This initiative was engagé” (Engaged local corporate citizen) programme, to the vitality of the programme, more than 76 projects policy. Every Group subsidiary is taking made possible by a campaign to enlist support from whose activities are highlighted at a special website, were submitted in 2012, compared to 47 in 2011. steps to help the most disadvantaged every store and warehouse employee. In the same www.acteur-local-engage.com. Franprix, likewise, in the community, thanks to the vein, Franprix donated several tonnes of merchandise rallied local support at 200 stores in conjunction commitment of their employees. to the French Red Cross. France was not the only with the Microdon micro gift card campaign. country to mobilise for food drives: in Brazil, GPA By selling cards in the amount of one to two euros, collects donations each year for the Amigos do Bem the project generated more than €93,000 in donations association, and distributes surplus perishable items to France’s Muscular Dystrophy Telethon. to charitable organisations. In Argentina, in a national At Big C Vietnam, this involvement at the local level campaign Libertad provided 1.6 tonnes of food and was reflected in the second annual “Big Community” signed a partnership agreement with the network programme, which lends support to numerous of food banks. Grupo Éxito, as well, reaffirmed its projects proposed by employees. commitment to Colombia’s food banks, collecting over 3,191 tonnes of food, and Vindémia is partnering with * Including Monoprix the Reunion Network of Food Banks, known as 2R2A. These donations not only provide valuable food aid, but also serve to reduce the volume of food waste.

A wide range of partnerships This solidarity is also demonstrated through a variety of other partnerships, such as the alliance since 2010 with the charitable body Emmaüs-Défi. Thanks to an More than initiative by the central purchasing agency and with help from employees, 6,000 toys were donated to the organisation to mark the Super Noël campaign. 16,400 GPA conducted a large-scale toy drive in its stores as well, as part of its policy of outreach to the community; tonnes of food donated by Group banners the banner also collects books and clothing for the to Food Bank networks worldwide. very needy. The Group also enters into partnerships to mobilise support for environmental causes. Working alongside the environmental group SOS Sahel in the “Let’s Plant a Million Trees Together” programme,

64 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 65 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills “In Colombia, the Éxito Foundation is acting Promoting diversity Workplace health and safety Objectives and results to fight child malnutrition.” CSR performance indicators Roadmaps CSR reporting

Foundations committed to children Sponsors and projects Through its efforts on behalf of children, As part of its Local Initiatives the Casino Foundation mirrors initiatives programme, the Casino taken by the foundations at Éxito, Big C Foundation supplies logistical Thailand and GPA. and financial support to organisations to which Group Preserving a cultural birthright employees volunteer a Created in 2010, the Casino Foundation works to eliminate commitment. The beneficiaries cultural exclusion faced by children through three main activities. range from students living in The first, “Overcoming isolation among hospitalised children”, continued during the year with the addition of three new public housing in Paris, who hospitals. Its goal is to bring information and communication can participate in homework technology to the bedsides of hospitalised children, so they help sessions sponsored by can stay in touch with loved ones and keep up their schooling. Emmaüs Solidarité, to librarians With the second, “Local Initiatives”, the Group once again in rural Madagascar, who receive marshalled support on behalf of 17 organisations where its employees volunteer their time. The third, “Artists at School”, books and the opportunity to offers a three-year programme in artistic discovery for take part in training workshops. 2,000 primary and secondary school students from rural or urban areas who have limited access to cultural opportunities. The programme grew out of a partnership with Paris-based Odéon-Théâtre de l’Europe. In Colombia, the Éxito Foundation is acting to fight child malnutrition by providing for a healthy and balanced A shared concern diet among children and pregnant women from Partnering with the Gol de Letra Out of this same desire to offer disadvantaged children a chance disadvantaged areas. The programme came to the aid Foundation to explore artistic and cultural traditions, the Casino Foundation of more than 32,000 recipients in 2012. In Thailand, has lent its support to the Brazilian organisation Gol de Letra, the Big C Foundation is helping to fund construction In 2012 the Casino Foundation forged a partnership so that 240 children from São Paulo slums could enjoy a full of schools, with 37 built since the Foundation was with Gol de Letra, an NGO led by the international sports year of arts activities. This was a joint initiative with Instituto GPA, established. It is also lending support to national star Raï that has been honoured by UNESCO as a model which also conducts a music education programme in which campaigns on behalf of ethnic minorities and victims children can receive violin or cello lessons and perform as part of the flooding that devastated the country in late 2011. of its kind. Thanks to this alliance, 240 underprivileged of an orchestra. In addition, Instituto GPA also promotes access children gained the opportunity to take part in to the workplace for disadvantaged young people, offering artistic and cultural activities throughout the year. free courses in English and training for cashier and call centre positions. The Foundation also provided backing for a publication 32,102 37 designed to promote and disseminate the approach children benefited from Fondation Éxito local solidarity initiatives have been sponsored by that Gol de Letra has successfully pursued over the programmes that combat malnutrition. Group employees since the Casino Foundation past decade. was established.

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Governance geared to performance Casino Group’s five CSR Responsibility for implementing and coordinating commitments CSR: a continuous We Support this commitment lies with the Group’s CSR Department, which was established in 2010 the Global Compact to accelerate the pace of progress on CSR The “CSR Group Spirit” initiative includes five core commitments improvement process issues within the subsidiaries. The seven CSR rolled out into 16 priorities. As a member of the United Nations Strategy Committee members (including three Global Compact, Casino Group from the Executive Committee) validate CSR In line with its growth strategy, reaffirms its determination to policy aims in light of the ISO 26000 standard. A network of CSR liaisons is active within each Committed Responsible Casino Group is pursuing a Corporate comply with and promote human subsidiary in France and in international markets. Social Responsibility (CSR) policy rights in all of its subsidiaries Environmental experts meet on a regular basis employer retailer structured around its five main areas worldwide and among its suppliers. to conduct “Green Excellence” workshops. of responsibility as a committed These commitments are fully Various committees, in addition, are also employer, a responsible retailer, reflected in the Group’s Ethics instrumental in implementing CSR policy, including the Human Resources steering Local a trusted partner, an engaged local Charter. committee, the Nutrition and Health scientific Trusted corporate citizen and a Group that is corporate committee, the Quality committee and the partner environmentally proactive. Sustainability and CSR coordination and citizen monitoring committees in each subsidiary worldwide. A pioneering spirit Since its founding in 1898, Casino has drawn on a long history A recognised commitment Environmentally proactive of innovation on behalf of the community, the workplace and In recognition of Casino’s CSR policy, its the environment. This pioneering spirit, embodied in the Group’s innovative nature and its results, France’s four key values – entrepreneurship, loyalty, excellence, and ESSEC Business School awarded the Group its solidarity – underpins the Group’s continuing CSR commitment, Grand Prize for Responsible Retailing in 2012. both in France and worldwide. Moreover, the Group has been honoured with a Human Capital trophy for its social innovation, 16 guiding priorities as well as the Washburne Award for Innovation Another Casino Group distinction The ongoing Corporate Citizenship initiative includes 16 priorities in Diversity. that reflect five general areas of responsibility. All have been developed in accordance with the nine commitments contained Benchmark indices in the Group’s Ethics Charter, which reiterates Casino Group’s Casino has been selected for inclusion in the support for the fundamental principles in the Universal Dow Jones Sustainability Index (DJSI) World Declaration of Human Rights, the fundamental conventions and Europe, two of the benchmark indices of the International Labour Organization (ILO) and the ten Casino Group is included with regard to CSR. This distinction is a strong principles of the United Nations Global Compact, of which in the DJSI acknowledgement of the Group’s CSR policy, the Group is a signatory. which has also been recognised through inclusion in the FTSE4Good, ECPI and Ethibel indices.

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Constructive dialogue in support of mutual objectives

Dialogue with all stakeholders is Local and national exchanges How our income is distributed an essential component of the Group’s In all its host countries, Casino participates in taskforces and professional organisations CSR policy, enabling Casino to enhance that reflect on corporate social responsibility. its strategy and develop innovative Among others, it contributes to the work partnerships. of the Social Clause Initiative, the Global Group employees Social Compliance Program, Companies for Customers Casino Group Approx. e5 billion Human Rights and the International Labour in personnel charges A responsive culture Organization’s Business and Disability Network, Major amounts In each country where it operates, the Group embraces a culture of which Casino is a founding member.* 42 redistributed to stakeholders of listening and dialogue that is rooted in its long-standing In Brazil, GPA supports the work of the Akatu billion in sales priorities. This responsiveness takes the form of ongoing Institute, which raises public awareness on exchanges with a wide variety of stakeholders ranging from issues related to responsible consumption. Suppliers employees and employee representatives, shareholders and And in Argentina, Libertad is collaborating with Approx. e35 billion investors to customers, suppliers, government authorities, the Club de Empresas Comprometidas, as part in purchases and NGOs/non-profit organisations. of its campaign on behalf of the disabled. Major amounts In order to structure these exchanges more effectively and gain Other income reinvested in Casino a better understanding of stakeholder expectations, in 2012 * A list of stakeholders and organisations of which the Group is a member is available at www.groupe-casino.fr Group to ensure Casino Group initiated a formal dialogue on the topic of diversity. long-term viability In Brazil and Colombia, GPA and Grupo Éxito surveyed their 0.3 Local communities, NGOs stakeholders via a questionnaire designed to identify their priority billion and non-profit organisations concerns. The Group also maintains an ongoing dialogue with (interests, other Approx. e13 million companies from the world of socially responsible investing, financial income, etc.) in gifts and financial support including rating agencies and SRI funds. Approx. 1 billion Dialogues that open new doors in amortisation, depreciation, provisions, Government authorities e Through its dialogue with stakeholders, the Group has been able to forge a number of partnerships that enhance changes in fair value Approx. 0.3 billion and retained earnings in income taxes its CSR policy. In 2012, partnerships were expanded with the French Civil Service Agency, the Corporate Parenthood Observatory and SOS Sahel, and a new initiative was launched with the GoodPlanet Foundation

regarding responsible consumption. All of the information above is taken from the consolidated financial statements.

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Workforce breakdown by country and age bracket(1)

Key CSR (2) France 27% 52% 21% Workforce under the age of 30 Brazil(3) 53.2% 42.4% 4,4% Workforce aged 30 to 50 Colombia 49% 46% 5% Workforce over the age of 50 Performance Indicators Uruguay 43% 46% 11% (1) Argentina 34% 65% 1 Total permanent/limited-term workforce at 31 December 2012 Thailand 53% 46% 1 (2) France: Casino, Franprix, Leader Vietnam 78% 21% 1 Price, Monoprix, Cdiscount Indian Ocean(4) 27% 62% 11% (3) Excluding Via Varejo (4) Total, Group 45% 46% 9% Excluding Mauritius, Madagascar Committed employer and Mayotte 0% 20% 40% 60% 80% 100%

In France, 27% of employees are under age 30 and 21% are over 50. Diversity

Workforce breakdown by region(1) Group workforce breakdown by age bracket(1) (2) Percentage of women in the workforce Breakdown of workers with recognised and in management by country(1) disabilities by geographical region(1)

(2) (2) 60% Asia/Indian Ocean France 39% France (2) 6% (3) 52% Brazil 15% Colombia 51% Latin 23% Workforce Workforce 20% America(3) aged 30 to 50 under the 21% Latin 57% (4) age of 30 Uruguay America 46% 45% 26% France (4) 65% 12% Argentina 48% Asia/ 24% 73% Indian Ocean(3) 56% Thailand 51% 60% 9% Vietnam 38% Workforce over 49% Indian Ocean(4) the age of 50 24% The Group has over 5,630 persons with recognised 55% disabilities, representing an increase of 6% over 2011 Total, Group 40% 73% of the Group’s workforce is located In line with its commitment to provide career opportunities that can be attributed to its numerous initiatives to employ in France and Brazil. for young people, the Group counts over 111,700 employees 0% 10% 20% 30% 40% 50% 60% the disabled. (1) Total permanent/limited-term workforce at 31 December 2012 under the age of 30. (1) Total permanent/limited-term and internship workforce % of women in the workforce (2) France: Casino, Franprix, Leader Price, Monoprix, Cdiscount (1) Total permanent/limited-term workforce at 31 December 2012 at 31 December 2012 (3) Asia/Indian Ocean: Big C Vietnam, Big C Thailand, Vindémia (2) Excluding Via Varejo, Mauritius, Madagascar and Mayotte % of women in management (2) Asia/Indian Ocean: Excluding Mauritius, Madagascar and Mayotte (4) Latin America: éxito, Libertad, Disco, Devoto, GPA (3) Excluding Via Varejo, Disco and Devoto The percentage of women in Group management continued (4) France: Excluding Franprix, Leader Price to increase compared with 2011. (1) Total permanent/limited-term workforce at 31 December 2012 (2) France: Casino, Franprix, Leader Price, Monoprix, Cdiscount (3) Excluding Via Varejo (4) Excluding Mauritius, Madagascar and Mayotte

72 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 73 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Mobilised for the environment Resource protection— Energy Electricity use in kWh per sq.m of retail space Tonnage of sorted cardboard collected by stores for recovery 2011 2012 619 160,000 Breakdown of scope 1 and scope 2 greenhouse-gas (GHG) emissions by geographical region 601 610 600 590 577 140,000 530 2010 2011 2012 Asia/ 441 120,000 Pacific In 2012, the Group evaluated its scope 1 and scope 2 carbon 100,000 30% France footprint for activities of all French an international subsidiaries. 33% Overweighting of the Asia/Pacific region can be explained by 80,000 power production in the area, which is based primarily on coal. Casino(1) Monoprix éxito(2) Big C Thailand 60,000 (1) Excluding Disco Devoto 40,000 37% Improved Casino energy efficiency in 2012 is mainly due to the implementation of energy performance contracts. 20,000 (1) Casino: total consumption per sq.m in supermarket, hypermarket Latin America(1) and convenience formats (2011 data excluding Codim2) 0 (2) 2011 data revised for standardisation of calculation methods France(1) Brazil Colombia Uruguay Argentina Indian Group Ocean

Breakdown of GHG emissions by geographical region Breakdown of Casino France GHG emissions Tonnage increased by 30% in 2012. (1) and by scope (in thousand tonnes of CO2-equivalent) by scope and by source France: Casino, Monoprix, Franprix, Leader Price

2,000 Scope 3 Scope 1 Responsible retailer Other(1) 4.6% Fluid and fuel refills Scope 1 Scope 2 1,600 6.2% Promoting responsible consumption

Scope 3 1,200 Customer Scope 2 Number of certified sustainable national brand Breakdown of social audits conducted (1) travel Energy and Group private-label products by Casino Group (excluding Monoprix) by country consumption 800 18.2% 1.4% Latin America(4) Other 400 694 69.6% Scope 3 Asia/ 10% Indian Ocean(3) India 0 Products sold 5% China France Brazil Colombia Argentina Thailand Vietnam Indian Group (excl. petrol) 248 France (2) 72% Ocean 4,977 13% Assessments conducted in 2011 and 2012 of French The carbon footprint of products sold and customer/ Bangladesh and international activities provide the Group with merchandise transport account for more than 90% a global vision of its GHG emissions and enable of the global impact of Casino Franc activities identification of reduction levers in each unit. (scopes 1, 2 and 3). (1) Upstream freight, agricultural inputs There were more than 5,910 certified sustainable products in Group 154 social audits were conducted in 2012 stores in 2012. The number of Casino, Monoprix and Leader Price by Casino Group including Monoprix. own-brand products increased by 9% over 2011. (1) Organic farming products (excluding organic-cotton textiles), fair trade Scope 1: Direct emissions associated with combustion (gas and petrol) and refills of refrigerating fluids. products, and MSC, FSC, NF Environnement, PEFC, European Ecolabel Scope 2: Indirect emissions associated with energies used (electricity, steam, heating, cooling. and ECOCERT products. Scope 3: Other indirect emissions taking transport and products into account. (2) Products sold by the Casino, Monoprix and Leader Price banners. (3) Products sold by Vindémia and Big C Vietnam. (4) Products sold by Exito, GPA and Libertad. 74 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 75 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Committed employer

OUR OUR RECORD IN 2012

Objectives Scope Target date Status Principal accomplishments in 2012

Encourage workplace dialogue Renew the Group-wide agreement Casino 2012 Negotiations were deferred until the first quarter of 2013. on discretionary profit-sharing France ROADMAPS An agreement was signed on 5 November 2012 that Casino addresses a number of new issues, including gender Negotiate a new workplace dialogue agreement 2012 France parity and adoption of a certification process with the ESSEC Business School for trade union representatives.

The following roadmaps outline major initiatives taken Help young people enter the workforce to address 16 priorities in the Group’s CSR continuous Sign new commitments with the French government as part of the national business improvement process. Their objective is to nurture commitment to hiring people from disadvantaged On 27 April 2012 Casino Group signed this agreement Group neighbourhoods: 2012 for the period 2012-2014 in the presence of the French dialogue with all of our stakeholders. France • 850 new hires Ministers for Urban Affairs and Employment. • 500 interns • 150 young people in work/study programmes Among numerous other actions, the Group signed a partnership with France’s National Agency for Social Cohesion and Equal Opportunity (ACSE) in support of Expand work/study and apprenticeship Group 2012-2014 a campaign to hire 500 young vocational graduates programmes France in food-related occupations, organised meetings with young people from disadvantaged neighbourhoods, held a Casino Apprenticeship Day, etc. The programme added 99 Young Talents, equally divided between men and women. The Group hosted 18 international Young Talents from the subsidiaries. Continue deployment of the “Young Talents” Group During 2012, 55% of participants took part in a tour of 2012 programme France Group stores that focused on CSR issues; in addition, three Community Coffee Hours were held, and 12 Young Talents participated in the Human Rights training programme. Two Civic Service youth-oriented events were organised that attracted some 200 volunteers. A partnership Continue efforts to integrate young people into Status Group was established with the Civic Service Institute (ISC). the workforce in partnership with Le Réseau 2012 France Twinning programmes have been created and store St aProjecttut deferred Objective met Objective partially met and France’s Civic Service Agency (ASC). tours have been conducted for students at schools Project underway Objective not met Project cancelled Projet reporté Objectif atteint Objectif partiellement atteint Projet en cours Objectif non atteint Projet abandonné serving disadvantaged areas. Develop gateways between associations Job speed-dating events and open house days have Scope supported by the Foundation (ANDES, Le Refuge, Périmètre been set up with these associations. The Group Group: all subsidiaries, France and international Sport dans la Ville, Ecole de la 2e Chance, etc.) Monoprix 2012 participated in recruitment sessions using the GroupeGroup France: : ensemble all subsidiaries des filiales in France France et (Casino international France / +Groupe Franprix-Leader France : ensemble Price + Cdiscount des filiales + Monoprix)en France (Casino France + Franprix/Leader and Monoprix stores, to promote access to the recruitment-by-simulation method. PriceCasino + France:Cdiscount) all subsidiaries/ Casino France traditionally : ensemble consolidated des filiales by Casinodu périmètre historique Casino workplace for young people

2012 ANNUAL REPORT/ 77 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 Objectives Scope Target date Status Principal accomplishments in 2012 Several partnerships have been established, notably Continue the initiative to promote women 38% of managers and assistant managers Big C Vietnam 2014 Develop partnerships in support of work/study Big C with Vietnam’s University of Foreign Trade and Hoa Sen into managerial positions are now women, compared to 35% in 2011. 2014 training Vietnam University (a work/study training programme for store department managers). Provide growth opportunities for employees Participate in “Programa Primer Paso”, The programme was launched with the Córdoba Training is currently being given to 149 employees Libertad a programme set up with the Córdoba provincial 2012 provincial government. Sixty-one young people from the as part of this innovative programme to ensure Argentina Deploy the Key Retailing Skills project, greater mastery of basic retail skills, with a government to provide entry-level work experience programme are now employed at four Libertad stores. Group France 2013 with the goal of training 600 employees goal of 400 employees in 2013. The objective Promote diversity was modified in the wake of changes to the Agreements and action plans on gender equality in programme made after the test phase. the workplace have been established at Vindémia, Conduct a new campaign to encourage Applications were received from 7,426 employees Casino France, Cdiscount and Franprix-Leader Price. 10,000 applications for France’s Individual Right Group France 2013 in 2012; all of these applications were approved. An annual diversity assessment was distributed to to Training programme Strengthen and expand programmes Group 2013 Casino France employees, along with a guide to designed to promote diversity Continue deployment and support of the An internal communications campaign has been promoting diversity. Franprix store directors participated Validation of Acquired Experience programmes, Casino France 2012 launched and 21 employees have registered for in the “Together” training module on ways to combat with a goal of participation by 70 employees a VAE programme. discrimination. GPA continued to conduct its diversity Pursue programmes to support career awareness campaign and related special programmes. Thirty-seven employees have completed an initial development and validate acquired experience Monoprix 2012 Develop an effective resource for preventing Casino A practical guide has been completed and will be qualification process for the VAE programme. 2012 at the Monoprix Academy discrimination on the basis of sexual orientation France distributed in 2013. Conduct a training programme for careers Several training programmes have been conducted Casino The Diversity Label was renewed for a four-year period éxito Colombia 2012 Earn renewal of the Diversity Label 2012 in the retail sector (fresh produce, products, etc.) and updated. France following an audit by AFNOR. A programme has been developed that targets Develop the “Gestión de carrera” A second solicited test campaign was conducted with éxito Colombia 2012 young people who show exceptional promise (Career management) programme ISM CORUM, following the same procedures used (headquarters, stores, international). in 2007. Results were presented to the public in July Publicly present the results of the 2011 solicited Casino 2012 2012 in the presence of employee representatives and Programmes have been developed with the test campaign France Develop Vocational Training Certificates Ho Chi Minh City University of Agriculture in outside partners. This second round of tests showed Big C Vietnam 2014 that the risk of discriminatory practices in hiring had for careers in the food business careers for butchers and with the Hoa Sua and been reduced since 2007. Sesame schools for baking and pastry careers. Host 180 disabled interns over the period Casino Numerous actions have been taken, including Host more than 900 trainees in the Monoprix 2011-2013 Monoprix 2012 The Monoprix Academy hosted 563 trainees. 2011-2013 France participation in the Disabled Employment Week event Academy and partnerships with major educational institutions Hire 180 disabled persons over the period Casino Ensure a safe and healthy workplace 2011-2013 such as Sciences Po Paris. Eighty disabled people 2011-2013 France were hired in 2012 and 64 interns were hosted. “CAP Prévention” has been carried out at Casino Continue to deploy the “CAP Prévention” hypermarkets and at the company C chez Vous. A handbook for working parents, developed with the Casino France 2012-2014 Corporate Parenthood Observatory, was created and programme The programme was tested at three pilot sites Prepare a handbook for working parents Casino distributed to managers, along with a booklet for Group in the foodservice division. and participate in the Corporate Parenthood 2012 France employees entitled “Helping parents improve their A diagnostic assessment of workstations was Observatory’s tour of French cities work-life balance”. The Group hosted the Observatory’s conducted across all entities by the Group’s Lead Parenthood tour in June 2012 at its corporate headquarters. Occupational Health Physician and an outside Introduce a policy for preventing Sign a gender equality agreement and implement Negotiations were begun in 2012 and will be completed Casino France 2012-2014 expert in occupational health. The joint Steering Monoprix 2012 undue workplace hardship action plans in 2013. Committee drafted a collective agreement on preventing undue workplace hardship that was Big C Vietnam continued to hire disabled workers in its signed on 4 July 2012 for a three-year period. stores and raise employee awareness. GPA continued All Track implementation of the action plan to prevent Take further action to improve the integration to implement its “Para Todos” programme. Big C The various action plans are currently being international 2012 of disabled workers Thailand is the country’s first and only retailer to meet psychosocial risks and the specific action plans Casino France 2012-2014 subsidiaries implemented. the quota set by the Thai government and now employs at each division and subsidiary 235 disabled workers.

78 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 79 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

OUR NEXT STEPS

Objectives Scope Target date Objectives Scope Target date

Promote diversity Help young people enter the workforce Establish a communications campaign to highlight the 20-year history of the Group’s diversity policy in France Group France 2013 Take further action in support of work/study programmes: Continue activities related to the “Job and Distribute the guide to prevention of discrimination based on sexual orientation to managers Group France 2013 City” programme, school partnerships (with a goal of 30 partnerships) and the “second-chance school” Group France 2013 programme in partnership with ACSE Develop a partnership with the Mozaïk RH diversity consulting association Group France 2013 Expand activities with the Civic Service Agency, Civic Service Institute and Le Réseau Group France 2013 Franprix- Leader Price, Prepare a guide for Group stores regarding employment of young workers Group France 2013 Initiate the process for obtaining the Diversity Label at Franprix-Leader Price, Cdiscount and Vindémia Cdiscount, 2015 Casino, Vindémia Monoprix, (Reunion Island) Renew the agreement with the French State employment agency, Pôle Emploi, Franprix, 2013 Update training modules for the diversity networks Casino France 2013 on behalf of equal opportunity Leader Price, Cdiscount, Include the “Together” anti-discrimination programme in the orientation training given to new hires Franprix 2013 Vindémia Libertad - Expand support for training given to those with little access to the job market, via the Functional Develop a policy for promoting diversity and equal opportunity 2013 Monoprix 2013 Argentine Preparation for Employment programme followed by vocational training Establish a disability awareness campaign Group 2013 Continue the “Programa Primer Paso” programme with the Córdoba provincial government for providing Libertad 2013 Make communication resources more accessible: create a sign-language version of the training module, entry-level work experience by making it accessible to disabled youths Casino France 2013 and make it easier for the visually impaired to submit applications for open positions via the Internet Deploy the “entry-level work experience” programme GPA 2013 Strengthen the “Help the Helpers” campaign: promote leave for family caregivers Casino France 2013 Provide growth opportunities for employees Continue the policy for integrating the disabled into work/study programmes Casino France 2013 Conduct a new campaign to encourage 10,000 applications for France’s Individual Right to Training Fulfil the objectives contained in the third Monoprix agreement and fifth Casino France agreement Monoprix, Group France 2013 2013 programme on employment of disabled workers Casino France Expand the e-learning curriculum to make training available to as many employees as possible Vindémia Group France 2015 Deploy the guide to hiring of the disabled 2013 (with a target of 10% of training hours received remotely in 2013) (Reunion Island) Monoprix Academy: expand the Validation of Acquired Experience programme, the network of internal Big C Vietnam Monoprix 2013 Continue to raise awareness about hiring the disabled 2013 trainers/tutors and the career development tracks and Thailand Establish pathways between the banners and operations in the field, and expand the store-skills incubator Franprix 2013 Recruit young workers who are disabled Libertad 2013 Continue deployment and support of the Validation of Acquired Experience programmes Casino France 2013 GPA Continue the “GPA Para Todos” programme (excluding 2013 Expand e-learning opportunities for the various employee positions éxito 2013 Via Varejo) Provide support for employees with social difficulties through the “Escuela de la economia familiar” éxito 2013 Establish the “Women in Leadership” programme Group France 2013 programme (3,500 families) Establish the “Universidad Corporativa Libertad”, a vocational training centre (produce, department Expand the “C’avec elles” network Group France 2013 Libertad 2013 heads, meats) Expand the “Elles en Magasins” network , with a goal of 100 members Franprix 2013 Establish the “Plan de Carrera” (evaluation of employee potential, training plan) Libertad 2013 Initiate the process of obtaining the Equal Opportunity Employer label Casino France 2015 Vindémia Vindémia Establish a training programme for careers in mass-market retailing 2013 Implement the new policy for promoting women to managerial positions 2013 (Reunion Island) (Reunion Island)

80 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 81 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Ensure a safe and healthy workplace Responsible retailer Continue actions currently underway to improve working conditions and workplace health and safety Monoprix 2013 Implement defined action plans for preventing undue workplace hardship Franprix 2013 Casino Continue deployment of the “CAP Prévention” plan within the foodservice division 2015 OUR RECORD IN 2012 Restauration Implement actions pursuant to the agreement on preventing undue workplace hardship Casino France 2015 Objectives Scope Target date Status Principal accomplishments in 2012 Continue holding the workplace health and safety day events in each region Casino France 2013 Act in the interest of consumers’ health Conduct a study on work hours and employee well-being; define formal action plans for improving Franprix 2013 store working conditions Continue the programme to eliminate palm oil from Casino-brand food products, with a goal Casino Substitutes for palm oil are used in 73% of food products, Vindémia 2012 Introduce a plan to prevent undue workplace hardship and a policy for preventing psychosocial risks 2013 of removing palm oil from 72% of products that France 11% of which have been withdrawn from the market. (Reunion Island) contain it by the end of 2012 Continue the programme for reducing occupational hazards éxito Colombia 2013 Introduce new monthly quality performance Group 2012 A new quality gauge assessment has been established. Establish a measure of psychosocial risk among support function personnel at headquarters and in stores éxito Colombia 2013 indicators for the Consumer Information Centre France Encourage workplace dialogue Casino Eliminate palm oil from products listed by the 92% of the objective has been met: five of the France 2012 Casino France, central purchasing agency (30 products involved) 60 relevant raw materials still contain palm oil. Franprix- Restauration Negotiate agreements on intergenerational contracts Leader Price, 2013 Continue the programme of nutrition awareness Casino 2012-2014 Project deferred Cdiscount, events in the foodservice division Restauration Monoprix Continue enhancing the nutritional content Franprix- Palm oil has been eliminated from almond biscuits 2012-2014 Casino France, of products Leader Price and “cat’s tongue” biscuits. Negotiate new agreements on behalf of the disabled Monoprix, 2014 This line of 44 products promotes better agricultural Vindémia Expand the selection of Huong vi products Big C 2012 practices (fewer inputs and pesticides) while offering (fruits and vegetables, seafood) Vietnam Finalise the Group-wide agreement on the discretionary profit-sharing plan Casino France 2013 producers better terms for compensation. Expand nutritional labelling on Big C private-label Big C 100% of Big C-brand food products (and 50% of 2012 products Vietnam WOW-brand products) have a type-1 label. Conduct campaigns to raise nutritional awareness Big C A communication campaign was created with nutritional 2012 among customers Vietnam advice, particularly in the area of children’s diets. Encourage environmentally friendly consumption Expand the selection of Casino Bio organic Casino 2012 34 new Casino Bio products were introduced. foods by introducing 34 new products France A more ecofriendly detergent, Dizolve, was introduced Introduce new, more environmentally Group (winning a Gré d’Or award for innovation), as was the 2012 friendly products France You line of 100% natural, Ecocert-approved cleaning products. Save a cumulative total of 4,500 tonnes Casino Packaging on private-label products has been reduced 2012 of packaging thanks to the ecodesign initiative France by a total of 6,090 tonnes since 2006.

82 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 83 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 OUR NEXT STEPS Casino food The environmental index has been calculated for Display the multicriteria environmental index products sold in Objectives Scope Target date 2012 311 products (223 Casino products, 74 Monoprix on a cumulative total of 300 products Casino France products, 14 national brands). Act in the interest of consumers’ health stores Casino France Continue to deploy the Monoprix Nutrition charter on private-label products Monoprix 2013 Step up actions to protect endangered fish species Casino 2012 Sales of eels and elvers have been discontinued. Incorporate CSR commitments into the charter for Marché Franprix products Franprix 2013 Restauration Develop type-1 labelling (not required in Vietnam) for Big C-brand products Vietnam 2013 Promotional campaigns were carried out to Conduct campaigns to raise awareness Develop nutritional labelling for new Ekono-brand products éxito Colombia 2013 encourage customers to use a reusable bag and of reusable bags and encourage their use Big C Vietnam 2012 educate them about the environmental hazards Enhance the health benefits of Taeq products (lower levels of sugar and fat, use of natural ingredients) GPA Brazil 2013 (LOHAS bags) posed by nylon bags. Encourage environmentally friendly consumption Disco Devoto has reduced the number of Continue to implement the “Ecos” programme Disco Devoto disposable bags it distributes by 5%, while sales Reduce the impact of plastic bags provided in stores Group 2013 for gradually eliminating the use of disposable 2012 Uruguay of reusable bags have climbed 30% following Continue to expand the selection of Casino Bio organic products by introducing 40 new food, shopping bags Casino France 2013 campaigns to raise customer awareness. household and health/beauty products In-store promotions on organic products were Expand the number of sustainable* food and nonfood products Monoprix 2013 Increase the selection of organic products sold conducted during the year. GPA now has over in Pão de Açúcar stores by 30% and step up GPA Brazil 2012 Introduce new, more environmentally friendly products Casino France 2013 700 organic products in its stores, representing communication efforts for consumers Casino France, a 5% increase. Display the multicriteria environmental index on a cumulative total of 450 products 2013 Monoprix Expand the selection of Taeq-brand organic A panel of nutrition experts has been consulted éxito Colombia 2012 and nutrition products to define new product specifications. Save a cumulative total of 7,200 tonnes of packaging thanks to the ecodesign initiative Casino France 2013 Potential solutions have been benchmarked. Continue to reduce packaging for private-label products Monoprix 2013 Éxito has contracted with a supplier of recycled Collaborate with suppliers to launch a packaging Casino éxito Colombia 2012 PET for its private-label brands; Taeq-brand ecodesign process for private-label products Sell MSC-certified cod and haddock fillets Restauration 2013 organic products will receive priority for use and R2C of this packaging. Develop and sell organic bags manufactured by an SME Franprix 2013 Implement a programme for reducing excess A programme to inspect products for excess packaging on products sold in the bread, baked éxito Colombia 2012 Expand the selection of more responsible Huong vi products Big C Vietnam 2013 packaging has been implemented in 79 stores. goods and meat departments Introduce packaging made of recycled PET for 100% of Taeq organically grown products éxito Colombia 2014 Campaigns to raise awareness of reusable bags Libertad Initiate a campaign to raise awareness of reusable Libertad Conduct in-store promotions of organically grown products from local producers 2013 2012 and promote their use were carried out over the Argentina bags and encourage their use Argentina course of the year. Continue the use of FSC-certified paper for Qualita and Taeq product packaging GPA Brazil 2013

*Bearing a recognised public or private AB, NF Environnement or Max Havelaar label.

84 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 85 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 A trusted partner Continue the Targeting Growth programme, A process for raising innovation awareness has with the organisation of innovation speed-dating Group 2012 been established with FEEF, France’s retail supplier sessions and an SME export forum association. Big C Meetings have been arranged with local suppliers Continue deployment of the local procurement policy 2012 OUR RECORD IN 2012 Vietnam when new stores open in provincial areas. Continue the development programme éxito Training sessions have been organised for clothing 2012 for local clothing suppliers Colombia suppliers (waste management, etc.). Objectives Scope Target date Status Principal accomplishments in 2012 A cooperation project is underway with the Ministries Expand in-store offerings of OTOP products Big C Strengthen ethical social compliance 2012 of Agriculture and Commerce to promote these obtained through partnerships with Thai SMEs Thailand The Group conducted 113 audits, including products in 2013. Conduct 120 audits, including six tier-2 audits Group 2012 four tier-2 audits. New companies have been added to the “PyMEs” Promote eco-responsible agriculture Libertad Introduce an e-learning module on the Group’s Several subsidiaries communicated with their 2012 programme for micro, small and midsize businesses to Group 2012 with small-scale producers Argentina Ethics Charter workforce about the Group’s Ethics Charter. encourage a larger number of organically grown products. The Group has completed work on a human rights Promote the CSR initiatives of SMEs Develop an in-house training module Group 2012 training module for managers and has provided this on human rights in the workplace A shipping scorecard is now being used for the training to an initial pilot group. 120 largest vendors. A prototype scorecard for Test and introduce a scorecard for suppliers Group 2012 private-label suppliers that addresses environmental Combat corruption and shipping vendors France and workplace issues has been prepared and tested A guide was distributed that outlines stakeholder with a pilot group. expectations and describes best practices for combating corruption. Implementation of a review Expand events and programmes as part Continue the corruption awareness training and Group The Group participated in several meetings of current anti-corruption practices within the Group of the SME Pact (three SME forums, employee 2012 workshops in new Group entities so as to cover Group 2012 France with manufacturers in the SME Forum. (France excluding Monoprix, international excluding immersion sessions) 50% of all entities GPA): a self-assessment questionnaire has been Organise a showroom with the French retail Group sent, and current and future action plans have supplier association (FEEF) for around 2013 This project has been deferred to 2013. France been identified. 100 manufacturers on the topic of innovation Monitor whether the entities have fulfilled their Deploy the Simplex project to bring together Priority was given this year to disseminating Twenty-five Colombian and Brazilian suppliers attended pledge to implement an action plan, based on French private-label product manufacturers and Group 2012 Group 2012 the guide to best practices and identifying existing a weeklong training session in France. their reporting, and obtain a commitment from their Brazilian and Colombian counterparts programmes. all Group entities Extend the “Happy Rice” programme to additional Big C Rice from the “Happy Rice” programme is being sold 2012 An Internal Audit newsletter was created that regions and other types of products Thailand in 10 stores. specifically addresses topics related to business Organise three employee communication Expand the Quality training programme on behalf Big C 300 farmers are involved in a project to expand the use Group 2012 ethics and anti-corruption efforts. The newsletter is 2012 campaigns on corruption of suppliers of private-label products Thailand of techniques that are friendlier to the environment. distributed to the Group’s internal audit and control Increase the number of products covered by the staff and the financial, legal, tax and HR departments. éxito Fourteen suppliers and 16 farms have been “BPA” (best agricultural practices) process within 2012 Colombia BPA-certified. Support local production channels the produce supply chain Géant Stakeholder dialogue hypermarkets, Introduce and promote local product offerings The concept has been deployed in 398 stores This process was initiated in 2012; a formal dialogue Casino 2012 Organise a formal stakeholder dialogue in stores using the “Le Meilleur d’Ici” concept (316 supermarkets, 82 hypermarkets). Group 2012 with 10 stakeholders on the subject of diversity will be supermarkets, around key issues Casino France organised in 2013. Support was provided to local producers via the agricultural supply chains: small-scale producers, Develop the Locavore supply channel Monoprix 2012 the apple industry following the poor 2012-2013 harvest.

86 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 87 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

OUR NEXT STEPS

Objectives Scope Target date Local corporate citizen Strengthen ethical social compliance Group Perform 160 social audits, and audit all of the Group’s partner plants in Bangladesh (including 2013 OUR RECORD IN 2012 Monoprix) Disseminate the new code of business conduct Group France 2013 Objectives Scope Target date Status Principal accomplishments in 2012 Combat corruption Develop solidarity partnerships Continue planned actions arising from anti-corruption programmes (education, distribution of best practices The tonnage of products donated to food banks Group 2013 guides, monitoring of ethics committees, etc.). by stores and warehouses rose by 8.4% over 2011. The stores actively participated in France’s Continue efforts on behalf Support local production channels Group France 2012 National Food Bank Day. The Smiles campaign, of France’s food banks Support local producers and develop new partnerships Group 2013 “Let’s All Help the Food Banks”, was carried out, and reusable shopping bags were sold to benefit Maintain and expand partnerships with small local producers (new partners, customer awareness) Franprix 2013 the Food Banks association. Establish regular meetings with manufacturers (seminars, trade shows, taskforces) to develop joint projects Franprix 2013 Launch of joint examination of the topic of Finalise deployment of the “Le Meilleur d’Ici” concept Casino France 2013 Develop initiatives with responsible retailing. Casino Group and GPA Group 2012 Organise a competition to recognise the best local companies Casino France 2013 the GoodPlanet Foundation served as sponsors for the exhibition presented at the Rio+20 conference. Adopt the “Targeting Growth” programme for 2015 Casino France 2013 The partnerships with Amigos do Bem Expand the selection of “Caras do Brasil” fair trade products and increase the number of banners (food drives) and the AACD (for the disabled) GPA Brazil 2013 Continue partnerships on behalf where the product line is sold GPA Brazil 2012 were continued, as were drives to collect toys, of community solidarity programmes. Provide support to small-scale producers and encourage agricultural practices that are friendlier clothing and books on behalf of institutions Libertad 2013 to the environment (Label Verde and Pacto Ecológico) and orphanages. Forge public and private partnerships 3,191 tonnes of products were donated Promote the CSR initiatives of SMEs éxito Colombia 2015 to combat hunger and infant malnutrition to local food banks. Organise a showroom with the French retail supplier association (FEEF) for around 100 manufacturers Group France 2013 This programme, which raises funds for local on the topic of innovation Continue the “Vuelto Solidario” programme Libertad 2013 children’s advocacy organisations, has been with a focus on education Argentina Casino France, integrated into store operations. Establish CSR and environmental criteria for overhead-related purchasing Vindémia 2013 Develop the corporate volunteer programme Libertad The programme has been set up in four cities, (Reunion Island) 2012-2015 with the Junior Achievement Foundation Argentina with 20 programmes that benefit 250 students. Expand events and programmes as part of the SME Pact (three SME forums) Casino France 2013 Increase local solidarity actions Extend the SME immersion programme for employees Casino France 2013 éxito, Big C Continue to develop local outreach campaigns, Casino stores hosted more than 150 activities Continue the “Simplex” project for suppliers in Colombia, Brazil and Thailand 2013 Thailand, GPA such as the “Engaged Local Corporate Citizen” as part of the “Engaged Local Corporate Citizen” campaign and Plans for Local Initiatives, and Group France 2012 programme. Two hundred Franprix stores Continue the BPA (best agricultural practices) certification process for local producers éxito Colombia 2013 heighten their visibility both inside and outside conducted a micro gift card campaign to benefit with the aim of certifying 50 producers the Group the Muscular Dystrophy Telethon. Stakeholder dialogue Store tours were conducted with a focus on Géant Casino CSR. 73% of participants in the Young Talents Establish a stakeholder dialogue on the subject of diversity Group France 2013 Showcase employee involvement in CSR issues hypermarkets 2012 programme were educated about the Group’s CSR with in-store posters and/or special presentations and Casino Update the mapping of Group stakeholders Group 2013 commitments. A booklet was produced for store supermarkets managers: “Your Casino Store and CSR”.

88 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 89 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 OUR NEXT STEPS Continue the “Big Community” programme Seventy-six projects were selected and that provides support for employee-sponsored Big C Vietnam 2012 Objectives Scope Target date 10 projects were singled out for recognition. workplace and community projects. Develop solidarity partnerships Increase employee involvement in actions to support children (such as the “Empleados allados éxito Colombia 2012 Continue efforts underway on behalf of France’s food banks: Group 2013 de la primera enfancia” programme) • Negotiate a new framework agreement with the French Federation of Food Banks Group France 2013 Vindémia At Disco, four local solidarity campaigns were • Expand the partnership with 2R2A, the network of food banks on Reunion Island 2013 undertaken with the Niños y Niñas del Uruguay, (Reunion Island) Amigos del Centro Hospitalario Pereira Rossel, • Draft a food donation policy and sign an agreement with the Red Banco de Alimentos Argentina Libertad 2013 Teletón and Hemovida organisations (fund drives, Disco Devoto Continue partnerships on behalf of community solidarity programmes GPA Brazil 2013 Deploy in-store solidarity campaigns 2012 support for equipment installation, communication Uruguay Vindémia campaigns), while Devoto conducted drives in Establish a partnership for donations of computer equipment 2013 (Reunion Island) support of the Álvarez Caldeyro Barcia Foundation (to provide hospital equipment) as well as Niños Group France, Develop campaigns for products that are co-branded with our suppliers 2013 con Alas and Hemovida. GPA Develop Foundations programmes Repeat the micro gift card campaign that benefits France’s Muscular Dystrophy Telethon Franprix 2013 Two thousand children with limited access to Increase local solidarity actions cultural opportunities took part in the “Artists Continue the programmes conducted by Continue to expand community outreach campaigns at the local level through direct partnerships at School” programme. Since 2010, over 585 Franprix 2013 the Casino Group Corporate Foundation between stores and local organisations computers have been provided to seven hospitals (“Artists at School”, “Overcoming Isolation Group 2012 in France. Seventeen organisations received Continue the “BIG Community” programme Big C Vietnam 2013 Among Hospitalised Children”, the Purkwa Prize, support through the “Local Initiatives” programme. Libertad “Local Initiatives”) Maintain partnerships and community outreach activities through the “Vuelta Solidario” programme 2013 A new partnership has been signed with the Argentina Brazilian NGO Gol de Letra. Continue the “Engaged Local Corporate Citizen” programme Casino France 2013 Introduce programmes to sponsor nonprofit A committee has been appointed to select éxito Colombia, projects supported by employees, and provide Monoprix 2012 the projects to be sponsored, and employees Deploy in-store solidarity campaigns Disco Devoto 2013 support to eight projects have been informed of the new programme. Uruguay Continue the community programme being led by In all, 37 schools have been built with support the Big C Foundation, including emergency aid, Develop Foundations programmes Big C Thailand 2012 from the Big C Foundation, including four schools construction of educational and sporting facilities, in 2012. Continue the Casino Foundation’s programmes: aid for local charitable organisations • Artists at School: pursue the alliance with the Théâtre de l’Odéon and partner schools Continue the Éxito Foundation’s early childhood • Overcoming Isolation Among Hospitalised Children: expand the programme to include Group 2013 Programmes conducted by Éxito provided aid programmes to improve living conditions, new partner organisations éxito Colombia 2015 to 32,102 children through age 5 as well as education and nutrition for children under • Local Initiatives: continue the programme and the annual meeting of employees sponsoring projects 1,798 pregnant women. the age of 6. Continue to sponsor employee-supported projects Monoprix 2013 Reinforce activities being carried out by Instituto GPA GPA 2013 Big C Thailand, Continue activities underway at the Big C Foundation and Éxito 2013 éxito Colombia

90 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 91 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 Environmentally Reduce greenhouse-gas emissions 85% of hypermarkets and 95% of supermarkets have Reduce greenhouse-gas emissions attributable eliminated CFCs and HCFCs from their refrigeration to refrigeration systems by 5% annually: Casino systems, and 80% of warehouse refrigeration systems 2012-2020 proactive Group • Continue to retrofit and replace refrigeration France have been renovated. units to eliminate CFCs and HCFCs Refrigeration units that run on carbon dioxide and R134a have been installed at five supermarkets. Forty-one Citygreen vehicles were placed in service. OUR RECORD IN 2012 58% of non-EU imports are delivered by alternative Reduce greenhouse-gas emissions attributable forms of transport. A campaign with the Ecotrans to transport 2% annually: association to expand the use of rail transport between Objectives Scope Target date Status Principal accomplishments in 2012 • Deploy about 40 Citygreen vehicles in 2012 Group 2012-2020 Lyon and Lille has reduced the number of pallets carried • Deploy hybrid vehicles in 2012 France via road by 15,000 per year. Deliveries to 100 Franprix Increase energy efficiency • Expand the use of waterway and railway stores in the heart of Paris are being made by barge transport The Group’s energy consumption per sq.m fell by 3% via the Seine river, reducing the carbon impact from between 2011 and 2012. In France, 41% of Casino transport by 37%. hypermarkets have signed an energy performance Reduce energy consumption per sq.m contract with the Group’s GreenYellow subsidiary Install four more solar power installations Group Group 2012-2020 2012 The Group has installed a total of 25 solar power facilities. by 2.5% annually that targets a reduction of at least 20% in energy with a capacity of 8.1 MWp France consumption. In Vietnam, all Big C stores have been Gradually introduce a standardised carbon The Group’s principal subsidiaries in France and fitted with T5 fluorescent light fixtures that yield energy accounting process for assessing the Group’s Group 2012-2020 international markets have conducted a GHG inventory savings of 35% compared to T8 lighting. carbon footprint of their emissions. Continue to install doors on refrigerated display The foodservice subsidiary prepared an estimate of its Group 34% of Casino hypermarkets have been equipped Perform an extensive carbon audit of foodservice cases, with the goal of covering 75% of all units 2012-2020 R2C 2012 direct and indirect greenhouse-gas emissions across France with these doors. operations by 2020 Scopes 1, 2 and 3. Define a plan for improving energy efficiency: Casino Systematically perform preliminary carbon • Install closed freezer display cases in all stores 42% of stores are now equipped with closed freezer Immobilier Carbon footprint analyses are being conducted during footprint analyses using the Bilan Carbone® 2012 • Reduce electricity consumption by 3% display cases. Solar panels have been installed on the et dévelop- the tender phase of all construction projects. on a like-for-like basis from 2011 levels Big C parking shades at Big C Green Square, generating an method for all major construction projects 2012 pement • Install solar panels on parking shades Vietnam estimated 300,000 kWh/year of electricity. Procedures 50% of all sites are now equipped with fluid leak as part of the Green Square project manuals have been prepared and training sessions Big C Install fluid leak detectors at all sites 2012 detectors. A weekly procedure has been established • Educate store personnel about adopting have been conducted. Vietnam for inspecting refrigerant systems for leakage. energy-saving practices Continue and expand access to free customer Big C Establish a process for tracking electricity éxito A system for closely monitoring electricity consumption 2012 Seventy-three free bus lines have been established. 2012 shuttles at appropriate sites Vietnam consumption and develop store action plans Colombia is now in place. Big C This project is designed to reduce CO emissions More energy-efficient lighting has been installed at Deploy the Green Supply Chain Project. 2012 2 Continue to carry out energy efficiency projects Thailand related to transport. 54 sites. Energy monitoring committees have been (lighting renovations, replacement of refrigeration GPA Brazil 2012 formed at each division. GPA is testing a natural Implement the Thermal Blanket Project for Big C equipment, etc.) 2012 gas-powered climate-control system. improving cold chain management during transport Thailand Adopt measures to improve energy efficiency Disco Store lighting costs have been reduced by 60%. Four The vehicle loading rate rose to 72.12% and the pallet (LED lighting, renewable energy production, Devoto 2012 high-efficiency refrigeration systems have been installed, loading rate stood at 95% in 2012, versus 86% in éxito 2011, eliminating 3,720 road journeys. The campaign more efficient refrigeration systems, etc.) Uruguay cutting energy costs by 30%. Implement the logistics optimisation programme 2012 Colombia to reduce the number of journeys used to distribute imported meats prevented more than 91,320 km of road travel.

92 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 93 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Objectives Scope Target date Status Principal accomplishments in 2012 Objectives Scope Target date Status Principal accomplishments in 2012 Refrigerated display cases that use R12 have been The Green Square shopping centre has been fitted Replace existing refrigerants with refrigerants éxito replaced in renovated stores. Monitoring of these Obtain LOTUS or LEED certification Big C with solar panels on the roof of the parking area. 2012 2012-2013 that are less polluting Colombia display cases has been improved, with tracking for the Green Square development. Vietnam The centre will be the first in Vietnam to obtain both indicators established by region. LEED and LOTUS certification. Increase the number of stores using renewable Two stores are now LEED-certified. The “Greenstore” GPA Brazil 2012 Thirty-three new sites use renewable energy sources. Obtain LEED certification for three new stores GPA Brazil 2012 forms of energy concept has been developed at two additional stores. Vindémia Continue the “Repapel” programme with the goal Disco Devoto Five tonnes of paper were collected over the course Provide training in eco-driving methods 2012 (Reunion 2012 of reducing paper use by five tonnes Uruguay of the campaign. for vehicle drivers Island) Reduce and recover waste Continue to improve cardboard, plastic Fermentable waste sorting is in place at 90% of Group France 2012 and biodegradable waste sorting systems Casino hypermarkets and 8% of supermarkets. OUR NEXT STEPS Géant Casino Reverse logistics systems for cardboard and plastics Introduce reverse logistics systems hypermarkets, have been set up at 78% of Casino supermarkets, 2012 for plastics at qualified stores Casino along with quarterly monitoring of store sorting Objectives Scope Target date supermarkets performance. Reduce greenhouse-gas emissions The “Low Environmental Impact Construction” charter Gradually introduce a standardised carbon accounting process for assessing the Group’s carbon footprint Systematically require that partner companies Immobilière has been incorporated into the contract tender process. Group 2012-2020 sign the “Low Environmental Impact Casino 2012 A guide to managing the site dismantling and recycling on a regular basis Construction” charter and Mercialys process has been prepared to ensure that waste Update the plan for reducing direct greenhouse-gas emissions, with particular attention to: products are recycled onsite rather than exported. • Commercial refrigeration equipment: renovate refrigeration systems to eliminate HCFCs and CFCs Expand the packaging recycling programme permanently (France) and reduce refrigerant leakage; Group 2015 Recovered organic waste totalling more than (paper and cardboard collected from customers) éxito • Goods transport: improve vehicle loading rates, optimise delivery journeys, give preference to imports 2012 1,800 tonnes generated funding for Foundation and organic waste recovery programme on behalf Colombia by boat and pool flows with suppliers activities. of the Éxito Foundation. Increase energy efficiency Extra Super 79% of Pão de Açúcar stores and 125 Extra stores Introduce waste recycling stations Reduce energy consumption per sq.m by 2.5% annually Group 2012-2020 and GPA 2012-2014 now have stations for collecting consumer waste at Extra supermarkets banners Brazil products (paper, plastic, etc.). Update the plans for reducing energy consumption: • by continuing to install doors on refrigerated display cases, with the goal of covering 75% of all units by 2020 Big C collected used batteries at its stores and Group 2015 Expand in-store collection of spent batteries in France; Big C Vietnam 2012 organised a major customer education campaign and raise customer awareness • by introducing Energy Performance Contracts (France, Colombia, Vindémia) to mark Earth Day. Implement the 3R programme in stores Libertad Support more widespread use of renewable energy 2013 (Reduce, Recycle, Reuse) Argentina Develop new solar power installations Group 2015 Promote biodiversity Fight pollution by reducing and recovering waste A campaign organised at Casino, Franprix and Continue the “Let’s Plant a Million Trees Together” Continue to improve sorting systems for operating waste (cardboard, plastics, organic waste) Group 2015 Group France 2012 Monoprix stores raised funds that were used to plant campaign with SOS Sahel 1.4 million trees. Expand measures to collect and recycle used products from customers (light bulbs, batteries, etc.) Group 2013 The standards have been tightened and four Promote biodiversity Update the “Label V” standards and certify five Mercialys 2012 shopping centres were awarded the label (in Nîmes, Define and implement a biodiversity protection plan Group 2015 new shopping centres Annemasse, Quimper and Auxerre, France). Construct stores that are designed to promote biodiversity (planted roofs, green spaces, vegetable gardens, Group France 2015 Open the first HQE and ISO-14001 certified Casino The Rovaltain restaurant opened on 30 March 2012 wetlands, etc.) restaurant Restauration with HQE and ISO 14001 certification. Award “Label V” certification to shopping centres Group France 2013 Support reforestation projects by creating Big C 2012 The sites were identified in 2012. Take action to combat deforestation and promote reforestation (France, Colombia, Brazil, Thailand) Group 2013 a “Community Forest” Thailand éxito 172,000 trees have been planted since 2010 Continue to expand the miplaneta.com website 2012 Colombia as a result of this programme.

94 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 95 the group Unique and highly effective Leader and local Engaged and responsible Financial results Enhancing skills Promoting diversity Workplace health and safety Objectives and results CSR performance indicators Roadmaps CSR reporting

Reporting principles

Information on Casino Group’s corporate social In a commitment to completeness and to shrinking its Principles of the United Nations Global Compact responsibility process and its environmental, workplace environmental footprint, the Group has expanded the and community relations performance on pages 72 reporting process by publishing a greater volume of See pages through 99 has been prepared in accordance with information on its corporate website, www.groupe-casino. the principles expressed in the Group’s CSR reporting fr. In particular, the website includes detailed information Human rights protocol, which was updated in 2012 and distributed to all regarding the scope, period and reporting methodology. 1. Businesses should support and respect the protection of internationally proclaimed human rights within their sphere 66, 67, 89, personnel involved in the reporting process in France and The report by the Statutory Auditors regarding controls of influence; and 90, 91 in the international subsidiaries. Unless otherwise noted, conducted in 2012, as well as the governance aspects, the social, workplace and environmental data presented are described in the Registration Document available 2. Make sure that they are not complicit in human rights abuses. 86, 87, 88 concern all activities under the operational control at the same website. of Casino Group or its majority-owned subsidiaries in Labour France and worldwide, excluding affiliates, franchises 3. Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; 77, 82 and lessee-management. TABLE OF CORRESPONDENCE WITH THE UNITED NATIONS GLOBAL COMPACT 4. The elimination of all forms of forced and compulsory labour; 86, 88 The full consolidation method has been applied, with data In 2009, Casino Group signed the United Nations Global on a 100% basis. The data are consistent with the Group’s Compact as a pledge of its commitment to comply with 5. The effective abolition of child labour; and 86, 88 financial reporting process and cover the following scopes 10 fundamental principles on behalf of human rights, 54, 56, 57, unless otherwise noted: 6. The elimination of discrimination in respect of employment and occupation. labour, the environment, and the fight against corruption. 77, 78, 80, 81 • France: activities under the Casino, Monoprix, Cdiscount, Franprix and Leader Price banners and Environment the logistics, purchasing, human resource and other 62, 63, 7. Businesses should support a precautionary approach to environmental challenges; support functions. 83, 84, 92 • Latin America: Grupo Pão de Açúcar–GPA (excluding Via Varejo), Libertad SA, Grupo Exito, Disco Devoto. 60, 61, 62, 8. Undertake initiatives to promote greater environmental responsibility; and 63, 83, 84, 85, • Asia/Indian Ocean: Big C Thailand, Big C Vietnam, 93, 94, 95 Vindémia (excluding Mauritius, Madagascar and Mayotte). • Group: consolidated data. 62, 63, 83, 9. Encourage the development and diffusion of environmentally friendly technologies. 84, 85, 92, 93, 94, 95

Anti-corruption

10. Businesses should work against corruption in all its forms, including extortion and bribery. 86, 88

96 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 97 the group Unique and highly effective Leader and local Engaged and responsible Financial results CSR reporting

Indian France Brazil Colombia Uruguay Argentina Thailand Vietnam Ocean Franprix 2012 CSR INDICATORS Vindémia Grupo Pão Disco Unit Casino Cdiscount Monoprix Leader Grupo éxito Libertad SA Big C Big C Group* de Açúcar** Devoto Price COMMITTED Employer Number of employees at 31 December 2012 (***) Number 42,883 1,114 20,838 8,446 4,434 159,801 36,950 7,408 3,499 25,601 7,625 Women Number 25,583 553 13,406 4,539 1,382 47,374 18,937 4,227 1,693 14,379 4,580 Men Number 17,300 561 7,432 3,907 1,423 44,481 18,013 3,181 1,806 11,222 3,045 Under 30 years old (1) Number 9,804 372 7,336 2,594 750 48,824 18,184 3,221 1,180 13,568 5,946 30 to 50 years old (1) Number 23,397 574 9,061 4,778 1,742 38,975 17,046 3,398 2,265 11,661 1,584 Over 50 years old (1) Number 9,682 45 4,441 1,074 313 4,056 1,720 789 54 372 95 Under permanent contracts Number 40,508 991 18,979 7,084 2,421 89,765 30,133 6,389 3,436 20,644 3,627 Number of meetings with employee representatives per year Number 13,841 81 4,145 n.a. 722 150 n.a. 42 360 n.a. 41 Number of workplace accidents resulting in at least one day’s lost time Number 2,643 62 1,002 297 83 1,653 1,645 826 160 216 n.a. Number Average workweek for full-time employees (2) (3) 37 39 35 36 38 44 48 44 48 46 44 of hours Number Average hours of training per year per employee (2) (3) 5.5 n.a. 5.4 n.a. 9.3 7.2 34.9 1.1 8.7 52 14.2 of hours Number of employees under permanent contracts promoted (4) Number 1,743 57 822 n.a. 143 10,714 4,368 1,881 46 3,865 165 Turnover of employees under permanent contracts (2) (3) % 12.3% 9.1% 19.8% 24% 4.2% 42.7% 9% 36.8% 10.8% 40.5% 20% Percentage of women in management (2) % 32% 38% 54% 31% 24% 15% 20% 26% 24% 51.3% 38% Number of disabled employees (as defined by law) at 31/12 under fixed-term contracts, permanent contracts, % 3,312 17 757 n.a. 98 997 165 n.a. 31 235 23 work-study/temporary/internship contracts Number Number of people under the age of 26 hired under permanent and fixed-term contracts during the year (2) Number 9,617 66 5,462 2,413 428 23,062 7,092 2,843 233 18,048 2,769 Number of people hired under permanent contracts during the year Number 2,854 126 3,953 687 23 43,663 4,776 2,498 213 6,874 175 Number of redundancies for economic reasons Number 33 0 0 70 0 0 0 0 n.a. 0 0 RESPONSIBLE Retailer and TRUSTED Partner Number of “responsible” products certified by an outside label (5) Number 1,932 n.a. 2,754 291 236 504 50 75 65 n.a. 12 Percentage of directly operated stores that were the subject of a quality audit % 100% n.a. 100% 100% 100% 96% 90% n.a. 93% 100% 100% ENVIRONMENTALLY PROACTIVE Group tonnes of GHG emissions, Scope 1: fuels, refrigerants, natural gas 364,342 374 175,710 87,312 29,327 379,568 189,001 n.a. 37,244 101,319 62,861 CO2-equiv. tonnes of GHG emissions, Scope 2: electricity 67,280 339 19,942 13,671 38,937 118,656 77,883 n.a. 36,434 404,242 46,401 CO2-equiv. Energy consumption, by source: Electricity MWh 1,157,118 6,055 329,571 402,821 54,892 1,363,863 442,518 68,767 99,274 787,996 107,411 Electricity/sq. m of sales surface KWh/sq.m 577 45 600 n.a. 530 n.a. 590 941 596 441 n.a. Natural gas MWh 117,666 2,101 28,857 40,190 0 16,095 45,795 6,055 n.a. n.a. 8,401 Water consumption cu.m 1,417,137 6,289 267,788 n.a. 108,255 3,886,345 2,016,634 184,211 269,234 6,858,335 522,456 Volume of operating waste recycled and reused tonnes 69,783 1,930 20,845 27,721 2,928 56,794 27,480 4,255 1,828 n.a. n.a. Percentage of operating waste recycled and reused (6) % 52.6% 87% 48% 76% 42% 49% 57% 71% n.a. n.a. n.a. ENGAGED Local Corporate Citizen Funds disbursed for community outreach programmes (donations and Foundation) € 7,511,570 n.a. 2,265,775 1,642,626 n.a. 4,580,532 5,700,313 143,685 n.a. n.a. n.a.

(*) Except for number of employees at 31 December, data are only for activities on Reunion Island. (3) Franprix-Leader Price scope: average data. (**) Except for number of employees at 31 December, data do not include Via Varejo. (4) Change of calculation method compared with 2011. (***) Excluding franchises and lessee management (5) Own-brand and national-brand products derived from organic farming (excluding clothing based on organic cotton), fair trade and bearing MSC, FSC, n.a.: Not available NF Environnement, PEFC, European Ecolabel or ECOCERT labelling. The Exito figure includes fresh products only. (1) Cdiscount scope: age breakdown for permanent contracts only. (6) Casino scope: excluding Codim2, the Petit Casino network and “fats” for the Casino Restauration network. (2) Casino scope: excluding Codim2.

98 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 99 Financial results

In 2012 the Group’s profile was transformed, boosting trading profit to over two billion euros for the first time. the group Unique and highly effective Leader and local Engaged and responsible Financial results Key figures Revenue Trading profit Store network in France International store network

Key figures

Operations and results Per share data

A transformed profile and strong business growth in 2012 Stability of underlying EPS In € millions 2012 2011 % change 2012 2011 Net business volume(1) 52,342 50,930 +2.8% Diluted earnings per share from continuing operations attributable to owners of the parent (in €) 9.41 5.05 Net revenue 41,971 34,361 +22.1% Underlying diluted earnings per share from continuing operations attributable to owners of the parent (in €) 4.94 4.94 EBITDA(2) 2,853 2,287 +24.7% Dividend (in €) 3.00(1) 3.00

Trading profit 2,002 1,548 +29.3% (1) Dividend submitted to shareholders for approval at the Annual General Meeting on 22 April 2013.

Profit from continuing operations, attributable to owners of the parent 1,065 577 +84.4%

Underlying profit(3) attributable to owners of the parent 564 565 –

Net debt(4) 5,451 5,379 –

Net debt to EBITDA ratio 1,91x 2,35x –

(1) Includes all revenue from consolidated companies, associates and franchisees on a 100% basis. (2) Earnings before interest, taxes, depreciation and amortisation. (3) Profit from continuing operations adjusted for the impact of other operating income and expense, non-recurring financial items and non-recurring income tax expense/benefits. (4) In 2012, Mercialys debt was reclassified in the balance sheet under “liabilities associated with assets held for sale” in accordance with IFRS 5.

102 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 103 the group Unique and highly effective Leader and local Engaged and responsible Financial results Key figures Revenue Trading profit Store network in France International store network

Growth in consolidated revenue Sales breakdown by geography Consolidated net revenue +22.1% Other 2% 41,971 Asia

34,361 8%

Revenue growth -1.6% +50.7% France Very strong growth in consolidated net revenue (+22.1%) 18,447 23,524 Latin 44% America Organic change 18,748 46% In € millions 2012 2011 % change excluding petrol 15,613

Casino France 12,158 12,365 -1.7% -1.3%

Géant Casino 5,246 5,623 -6.7% -7.6% A stronger contribution to consolidated revenue Casino supermarkets 3,687 3,619 +1.9% +1.7% 2011 2012 2011 2012 2011 2012 by international markets: 56% in 2012 vs. 45% in 2011.

Superettes 1,480 1,485 -0.4% -0.4% Group France International

Cdiscount and other businesses 1,746 1,638 +6.6% +10.6%

Franprix-Leader Price 4,279 4,410 -3.0% -0.8%

Monoprix 2,010 1,973 +1.9% +1.8%

France 18,447 18,748 -1.6% -0.8% Sales breakdown for France (excluding petrol) Sales breakdown for international markets

Latin America 19,251 11,826 +62.8% +8.7% Other 3% Vietnam Other Asia 3,407 2,895 +17.7% +10.8% Cdiscount 2% 7% Other 866 892 -2.9% -3.0% 8% Thailand International 23,524 15,613 +50.7% +8.4% 13% Convenience GROUP 41,971 34,361 +22.1% +3.6% Géant Brazil 25% 50% formats(1) 62% Colombia 16% 14 % Leader Price An international presence centred on four key countries: A favourable business mix in France weighted towards Brazil, Colombia, Thailand and Vietnam. the convenience and discount formats.

(1) Casino supermarkets, Franprix, Monoprix, superettes

104 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 105 the group Unique and highly effective Leader and local Engaged and responsible Financial results Key figures Revenue Trading profit Store network in France International store network

Growth in Group trading profit Trading profit +29.3% 2,002

1,548 +64.9% Change in trading profit 1,316 Consolidated trading profit up +29,3%, with a strong contribution from the international subsidiaries

Trading Trading Change In € millions 2012 2011 -8.6% margin margin in trading margin 750 685 798 Casino France 400 3.3% 458 3.7% -41 bp

Franprix-Leader Price 163 3.8% 164 3.7% +8 bp

Monoprix 122 6.1% 128 6.5% -39 bp 2011 2012 2011 2012 2011 2012 France 685 3.7% 750 4.0% -28 bp Group France International Latin America 1,060 5.5% 565 4.8% +73 bp

Asia 241 7.1% 212 7.3% -26 bp

Other sectors 16 n/a 22 n/a n/a

International 1,316 5.6% 798 5.1% +48 bp Trading profit breakdown for France Group trading profit breakdown GROUP 2,002 4.8% 1,548 4.5% +26 bp Other 1% Monoprix Asia 18% 12% 34% France Casino France Franprix- 58% Latin Leader Price 24% America 53%

Two-thirds of Group trading profit are generated in international markets: 66% in 2012 vs. 52% in 2011.

106 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 107 the group Unique and highly effective Leader and local Engaged and responsible Financial results Key figures Revenue Trading profit Store network in France International store network

Store network in France

Number of stores Retail space Number of stores Retail space at 31 December (in thousands of sq.m) at 31 December (in thousands of sq.m)

2012 2011 2010 2012 2011 2010 2012 2011 2010 2012 2011 2010

GéANT CASINO HYPERMARKETS 125 127 125 919 929 915 Vival superettes 1,705 1,752 1,767 161 166 166

of which French affiliates 9 8 6 of which franchise outlets 1,704 1,750 1,766

of which international affiliates 6 5 5 Other stores 146 2 3 32 1 1

Casino supermarkets 445 422 405 721 676 650 of which franchise outlets/Coop d’Alsace 144 1

of which French franchise outlets/affiliates 58 51 54 Franchise stores 1,105 1,134 1,260 80 85 93

of which international franchise outlets/affiliates 41 32 27 Corners, Relay, Shell, Elf, Carmag, Sherpa, other 1,105 1,134 1,260

Franprix supermarkets 891 897 870 378 381 374 Wholesale stores 935 937 926 68 68 68

of which franchise outlets 390 379 515 TOTAL CONVENIENCE STORES 6,517 6,561 6,675 854 837 829

Monoprix supermarkets 542 514 494 666 659 661 of which franchise/wholesale outlets 4,654 4,606 4,744

of which franchise outlets/affiliates 137 130 131 AFFILIATED STORES 29 26 20

of which Naturalia 71 55 49 of which French affiliates 20 18 17 4 4 3

Leader Price discount outlets 604 608 585 538 547 533 of which international affiliates 9 8 3

of which franchise outlets 231 271 294 OTHER BUSINESSES 304 295 287 NA NA NA

TOTAL SUPERMARKETS Casino Restauration 302 293 287 2,482 2,441 2,354 2,303 2,263 2,218 + DISCOUNT OUTLETS Cdiscount 2 2 Petit Casino superettes 1,575 1,758 1,791 231 256 257

of which franchise outlets 26 29 29 Total france 9,457 9,450 9,461 4,084 4,036 3,966

Spar superettes 963 956 928 259 254 243

of which franchise outlets 739 755 761

Casino Shopping superettes 11 6 0 5 3 0

Casino Shop superettes 77 16 0 17 4 0

108 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 109 the group Unique and highly effective Leader and local Engaged and responsible Financial results Key figures Revenue Trading profit Store network in France International store network

International store network

Number of stores Retail space Number of stores Retail space at 31 December (in thousands of sq.m) at 31 December (in thousands of sq.m)

2012 2011 2010 2012 2011 2010 2012 2011 2010 2012 2011 2010

ARGENTINA 24 24 23 127 128 131 THAILAND 348 221 116 977 926 612

Libertad hypermarkets 15 15 15 Big C hypermarkets 113 108 70

Other stores 9 9 8 Big C supermarkets 18 12 2

URUGUAY 52 52 53 73 73 74 Mini Big C superettes 126 51 15

Géant hypermarkets 1 1 1 Other stores (Pure) 91 50 29

Disco supermarkets 27 27 28 VIETNAM 33 23 14 115 93 72

Devoto supermarkets 24 24 24 Big C hypermarkets 21 18 14

BRAZIL 1,640 1,571 1,647 2,946 2,821 2,811 Superettes 12 5

Extra hypermarkets 138 132 110 INDIAN OCEAN 57 53 50 104 103 99

Pão de Açúcar supermarkets 162 159 149 Jumbo hypermarkets 11 11 11

Sendas supermarkets 17 Score/Jumbo supermarkets 25 22 21

Extra supermarkets 207 204 101 Cash and Carry supermarkets 5 5 5

CompreBem supermarkets 113 Spar supermarkets 6 8 7

Assaí discount outlets 61 59 57 Other stores 10 7 6

Extra Facil and Minimercado Extra superettes 107 72 68 COLOMBIA 427 351 299 740 695 676

Ponto Frio 397 401 506 Éxito hypermarkets 87 80 73

Casas Bahia 568 544 526 Pomona, Carulla and Éxito supermarkets 136 130 112

Surtimax discount outlets 119 78 54

Éxito Express and Carulla Express 77 54 22

Other stores 8 9 38

TOTAL INTERNATIONAL 2,581 2,295 2,202 5,082 4,840 4,475

110 / 2012 ANNUAL REPORT 2012 ANNUAL REPORT/ 111 Contacts CASINO, GUICHARD-PERRACHON e Corporate Communications Share capital: 172,391,581.08 Phone: +33 (0)1 53 65 64 38 Headquarters Investor Relations B.P. 306 – 1, Esplanade de France Phone: +33 (0)1 53 65 64 18 F-42008 Saint-Étienne Cedex 2, France Corporate Social Responsibility (CSR) Phone: +33 (0)4 77 45 31 31 Phone: +33 (0)1 53 70 51 97 Fax: 04 77 45 38 38 Group Website The Company is registered in Saint-Étienne Cedex 2 www.groupe-casino.fr under no. 554 501 171 RCS Paris office Shareholder Relations 148, rue de l’Université B.P. 306 – 1, Esplanade de France 75007 Paris, France F-42008 Saint-Étienne Cedex 2, France Phone: +33 (0)1 53 65 25 00 Website: www.groupe-casino.fr E-mail: [email protected] Coordination Toll-free number: 0800 16 18 20 (landline calls originating in France only) Corporate Communications Department Investor Relations Department To convert bearer shares, contact the financial intermediary Corporate Social Responsibility Department handling the shares involved, who will in turn register them with: Design, editorial and production: BNP Paribas Securities Services – GCT Shareholder Relations Grands Moulins de Pantin Photo credits: Alfred Cromback, Caetano Barreira –Sipa, 9, rue du Débarcadère Steve Murez, Andres Mayr, Carlos Villalon –SIPA, Zoom95, F-93761 Pantin Cedex, France Paolo Verzone, Catherine Cabrol, Ehrin Macksey, Phone: +33 (0)1 40 14 31 00 Jérome Deduysche – Utopikphoto, Anne Van der Stegen, Antoine Doyen, Cédric Daya, Henri Granjean, Marion Staderoli, Authorised agent for management Johan Méallier, Edouardo Girao, Maria Nascimento – REA, of shareholder registration. Casino Group media library.

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112 / 2012 ANNUAL REPORT B.P. 306 – 1, Esplanade de France – F-42008 Saint-Étienne Cedex 2, France Phone: +33 (0)4 77 45 31 31 – Fax: +33 (0)4 77 45 38 38 www.groupe-casino.fr