Waipa District Council

The Challenge Highlights Waipa District Council was looking for a system that offered flexibility and ease-of-use, to allow it to focus on its core business and deliver superior customer service. Moreover, 46,000 Waipa required a system that was optimised for the local residents government sector, to meet the changing needs of Council. Land area of “We needed a flexible system that could cater for 2 all the decisions of Council. Something that could 1447km accommodate our unique actions and match the business, as opposed to an unwieldy system that 1 centralised system to manage dictated how the business worked,” said Waipa District property, people and billing Council Manager Information Services, Mark Hogan. “It was very important to us to have a system that Superior was fast, reliable and consistent, so we could focus on customer service providing great customer service to ratepayers.” Reduced The Solution training time Waipa District Council selected TechnologyOne’s Property & Rating, Financials and Supply Chain products. These products integrate to form OneCouncil, “An effective system has a single enterprise solution for the council. “Because of the capabilities of the software, we’ve found it allowed us to focus our time covers the breadth of everything we needed it to do. This and resources on our core means we haven’t had to go out and buy additional products to deliver all the functionality we required,” Mr Hogan said. business and our customers.” Mark Hogan, The Outcome Manager Information Services The flexibility and comprehensive capabilities of TechnologyOne’s software has allowed Waipa Council to focus on its day-to-day operations and provide superior customer service. “An effective system has allowed us to focus our time and resources on our core business and our customers,” said Mr Hogan. TechnologyOneCorp.com“It lets us get on with doing our actual work - such as solving customer enquiries or fixing faults - as opposed to spending Australiaour time | fiddlingNew Zealand with | South the system Paciﬁ c | Asiaitself. | United It absolutely Kingdom helps us Freecallto achieve 1800 the 671 superior978 (within customer Australia) |service +617 3167 we’re 7300 aiming (outside for.” Australia) “At our council everybody is really passionate about doing a great job, so it’s been really important to have a system that can actually help us do that.” Mark Hogan, Manager Information Services

Waipa Council’s Perspective “The key benefit will be for field staff to receive a work request when they are out in the field, and be able The Waipa District lies in the heart of New Zealand’s to update the CRM and the request in real time. Waikato region and has a resident population of around 46,000. With a commitment to ensuring the community “It will be a very efficient process, and ultimately is actively involved in the decisions and actions of Council, will result in the customer being more informed Waipa was seeking a system that was simple to use and and receiving a better service.” catered to the unique needs of local governments. Waipa selected TechnologyOne Property & Rating, Spotlight on Property & Rating Financials and Supply Chain as its core products, to TechnologyOne Property & Rating has allowed Waipa to form a single, integrated enterprise solution. The council manage property, land, people and addresses from one preferred the simplicity of TechnologyOne’s software, centralised system that provides sophisticated search which embraces consumer concepts to deliver products capabilities and instant information retrieval. With customer that are incredibly easy to use and remove complexity. self-service that automates work requests, Waipa has been Procuring all core products from one provider also able to deliver exceptional customer service to its ratepayers. enabled the council to reduce time spent training “Waipa prides itself on customer service. We like to be and familiarising staff with the system. a very customer focused organisation, so everything we “It’s a familiar interface so staff can use Financials, then do do is for the best of the ratepayers,” said Mr Hogan. a customer request, and then do something in regulatory, “Some people pay the rates quarterly, some monthly and the screens all look the same,” said Waipa District and others yearly. The system’s flexibility can cater Council Manager Information Services, Mark Hogan. for all those payment frequencies and that suits some “It has a consistent look and feel, which is an efficient people who budget week-to-week, as well as others way for us to maintain software and familiarisation who are happy to pay their rates once a year. for staff. We also don’t need to spend time training “Having customer requests integrated into our staff how to use a number of disparate systems.” enterprise product is also great. As well as having Council is now eager to implement the next evolution the property relationships, we can track who of TechnologyOne’s Connected Intelligence (Ci) had raised requests or requested a service. platform, Ci Anywhere, which provides the core “The traditional stigma attached to councils is that functionality, security and consistent user interface for some people find them hard to deal with and inflexible. all TechnologyOne products in a native web browser. But at our council everybody is really passionate about “By being able to access the full functionality of the software in doing a great job, so it’s been really important to a web browser, it will be a real enabler for some of our field staff have a system that can actually help us do that.” to access and enter information in real time,” Mr Hogan said.

About Waipa Council The Waipa District lies in the heart of New Zealand’s Waikato region and has a resident population of around 46,000. Stretching over 1447 square kilometres, the main urban populations are in the towns of Te Awamutu, Cambridge, Kihikihi, Pirongia and Ohaupo. Waipa Council is committed to ensuring the Waipa community is actively involved in the decisions and actions that affect the wellbeing of the district.

About TechnologyOne TechnologyOne (ASX:TNE) is Australia’s largest publicly listed software company, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. We participate in only seven key markets: government, local government, financial services, education, health and community services, utilities and managed services. For these markets we develop, market, sell, implement, support and run our preconfigured solutions, which reduce time, cost and risk for our customers. For 26 years, we have been providing our customers enterprise software that evolves and adapts to new and emerging technologies, allowing them to focus on their business and not technology. Today, our software is available on the TechnologyOne Cloud and across smart mobile devices. CS061-0414

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