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February 2012 $99 Enterprise Buye r’s Guide: Tablets

We profile 5 contenders for your business. Key differentiators for enterprise IT: the ability to connect to corporate VPNs, native device security and authentication, and amenability to centralized management. We also touch on Intel’s master plan to challenge purveyors of smartphone silicon. Clearly, 2012 will see Android OEMs up their games and the Wintel combo reunite to finally take a serious stab at the tablet market. How will you manage the onslaught?

By Kurt Marko

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reports Enterprise Buyer’s Guide: Tablets

3 Author’s Bio 4 Executive Summary

S 5 Rebooting the Tablet Market in 2012 5 Figure 1: Mobile Operating Systems in Use 6 Different Software, Similar Hardware T 7 Figure 2: Deployment Timeline: Tablets and Smartphones 8 Vendor and Product Rundown 9 Enterprise Features: Details Vary N 9 Figure 3: Consumer Vs. Business Tablets 10 Figure 4: Portable Device Security Controls 11 Central Device Management E 11 Figure 5: Tablet Family Tree 12 Tablet Hardware 101

T 12 Conclusions and Recommendations 13 Figure 6: Mobile Technology Impact on Productivity: 2010 vs. 2011 15 Related Reports

N 16 Tablet Features Chart

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Table of Contents reports Enterprise Buyer’s Guide: Tablets

Kurt Marko is a technology writer and IT industry veteran, now focused on IT analysis and reporting after a varied career that has spanned virtually the entire high-tech food chain, from chips to systems. Upon graduating from Stanford Kurt Marko University with a BS and MS in electrical engineering, Kurt spent several years as InformationWeek Reports a semiconductor device physicist, doing process design, modeling and testing. He then joined AT&T Bell Laboratories as a memory chip designer and CAD and simulation developer. Moving to Hewlett-Packard, Kurt started in its laser printer R&D lab doing electrophotography research, for which he earned a patent. His love of comput - ers eventually led him to join HP’s nascent technical IT group. He spent 15 years as an IT engineer and was a lead architect for several enterprise-wide infrastruc - ture projects at HP, including its Windows domain infrastructure, remote access service, Exchange email infrastructure and managed Web services. For the past five years, Kurt has been a frequent contributor to several IT trade and con - sumer technology publications and industry conferences. He is now a regular contributor to InformationWeek and Network Computing .

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Until recently, the tablet market has in essence been the iPad market. But Google’s rapid software development cycles, open licensing and recruitment of a plethora of smart - Y phone-turned-tablet OEMs has allowed Android products to chip away at Apple’s lead. ABOUT US As the year’s first big trade event, the Consumer Electronics Show, fades into the rear- view mirror, it’s clear 2012 will bring yet more upheaval in the tablet landscape, including InformationWeek Reports’

R one or more iPad updates, a bevy of high-end Android plays, a new generation of small- analysts arm business technology form-factor budget devices (think Kindles) and even the entrance of the Wintel duopoly decision-makers with real-world perspective based on qualitative into the market. and quantitative We’ll examine the state of enterprise-worthy tablets by analyzing the specs and features A research, business and technol - of six representative products with a focus on enterprise readiness and provide a compre - ogy assessment and planning hensive table of features. tools, and adoption best prac - Although the iPad sets the standard—meaning that the data sheets end up having a lot tices gleaned from experience. in common—we’ll highlight the differences, particularly in features enterprise buyers and To contact us, write to managing

M IT pros care most about. We’ll also place these products in the context of the overall tablet director Art Wittmann at [email protected], ecosystem and outline technology changes, both recently announced at CES 2012 and content director Lorna reasonably presumed based on existing industry trends, that tablet buyers should expect Garey at [email protected], in the coming year. editor-at-large Andrew

Conry-Murray M at [email protected], and research managing editor EXECUTIVE Heather Vallis at [email protected]. U Find all of our reports at reports.informationweek.com S reports.informationweek.com February 2012 4 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Rebooting the Tablet Market in 2012

Figure 1 Tablet mania is in high gear for 2012, and your end users are being bombarded with offerings Mobile Operating Systems in Use from vendors small and large. Apple remains Which of the following mobile operating systems are you using, have you used or have you evaluated in the last 12 months? the 800-pound gorilla; despite a raft of An - Apple iOS droid devices introduced last year, it still sells a 76% million iPads a week and is widely estimated Android Phone to control more than 60% of the tablet market. 58% Our own surveys confirm Apple’s perch at the RIM BlackBerry Phone OS top of the mobile device ecosystem, and in 45% fact, in 2011, the company’s dominance was so Android Tablet profound that even a behemoth like Hewlett- 27% Packard couldn’t make a real dent. Witness its Windows Mobile 18% unceremonious dumping of the fledgling Windows Phone 7 TouchPad a mere 49 days after launch. 13% This year, Apple’s share is likely to erode. RIM BlackBerry Tablet OS (QNX) Most of the damage will come from con - 5% sumer-oriented devices, like the Kindle Fire HP Palm WebOS and Barnes & Noble’s Nook, that are more 3% about content consumption—e-reading and Symbian Web browsing—than the applications enter - 1% prises care about. Other However, CES 2012 heralded another attack 1% Note: Three responses allowed R2900711/3 on Apple’s share of high-end enterprise cus - Data: InformationWeek Mobile OS Vendor Evaluation Survey of 651 business technology professionals, May 2011 reports.informationweek.com February 2012 5

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Table of Contents reports Enterprise Buyer’s Guide: Tablets

tomers. Google, with its stable of OEMs, upped of tablets, and not just the Android clones, Google’s first tablet-optimized Android re - its game, showing off a new tablet-optimized tend to be fairly identical. They all use a similar lease, 3.0 Honeycomb, which debuted last Feb - Android release. Meanwhile, Microsoft dis - form factor, processor cores, display technol - ruary and has subsequently been twice up - played its dual-purpose Windows 8 lap - ogy and wireless network interface. dated, still serves as the basis for most currently top/tablet double play, which promises a Today, after HP’s surrender, the tablet OS shipping products, including those profiled in fresh interface running on an assortment of battle is essentially down to Apple (iOS) vs. our product comparison matrix. However, most powerful new hardware platforms. We discuss Google (Android). Microsoft, with Windows 8, of the products showcased at CES sport the lat - Microsoft’s Windows road map in depth here. will certainly muddy the competitive waters est 4.0 Ice Cream Sandwich (ICS) release. FAST FACT In this buyer’s guide, we’ll run down the lat - later this year, though to what degree remains Unfortunately, since Android must be est tablet offerings and preview coming at - to be seen because IT teams are still formulat - ported to each device, you can’t just update 42% tractions that may just make 2012 “The Year ing plans for the new OS on mobile devices users’ tablets by downloading a generic of respondents to our of Enterprise Tablets.” We also asked vendors (see Figure 2 ). firmware image from Google; we’re all at the Windows 8 Survey say to provide details on their tablet offerings. The Meanwhile, indefatigable Research In Mo - mercy of the hardware vendors. Many, includ - fewer than 25% of their result is an extensive features table on tablets tion still hopes to revive its lagging PlayBook ing Asus, Motorola and Sony, have either an - companies’ smartphones from Apple, HTC, Motorola, RIM, Samsung and platform. nounced plans or actually released ICS up - and tablets will eventually Sony; we invited Amazon, Acer, Asus, Barnes & Let’s break down the pros and cons. dates for existing products, but buyers of run on Windows 8. Noble and Toshiba to participate in our Google’s open licensing strategy and hands- devices shipping with Android 3.2 (the most buyer’s guide, but they declined. off approach to Android software upgrades recent and presumably last Honeycomb re - has resulted in fragmentation. Although most lease) shouldn’t assume an upgrade is in - Different Software, Similar Hardware Android vendors feature, or at least promise, evitable. Caveat emptor. There are two key product differentiators in the latest Google software, they seek differen - Another wrinkle to Android is that vendors the tablet market: operating software and de - tiation through hardware. Good luck with often reskin the UI, or sometimes even com - vice hardware. Yet the distinctions most visi - that. Given the commodification of technol - pletely fork the OS from the main Android ble and significant to your end users stem ogy, the differences, as our comparison table tree. Amazon’s Kindle Fire is the most note - from the former, the tablet interface. The guts shows, are usually at the margin. worthy example. For evidence of Android’s reports.informationweek.com February 2012 6 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Figure 2 malleability, look no further than our product Deployment Timeline: Tablets and Smartphones roundup, where HTC’s Jetstream uses its HTC What is your organization’s timeline for Windows 8 deployment on tablets and/or smartphones? Sense instead of the stock 3.2 UI, while Sam - As soon as it’s available sung goes with the TouchWiz UX skin on its 5% Galaxy Tab. This means that while Android de - As end users bring it in on personal devices vices all have the same basic feature set and 6% support the same array of apps, they often Within 12 months 8% look and behave quite differently. Within 24 months Apple and RIM, which both exercise rigid 7% platform control, don’t bring the baggage of Longer than 24 months Related Report: Win 8 interface or hardware inconsistency. 5% Microsoft’s ambitious new OS While it’s too soon to say with certainty if As needed to replace retired devices tackles servers, PCs and mobile Windows 8, poised to emerge as the fourth 8% devices. On the server side, we dig into the latest offering: Mi - major tablet platform, will allow Android-style Whenever Windows 8 Service Pack 1 releases crosoft has boosted the capabili - unfettered customization, it’s unlikely. Con - 1% ties of Hyper-V, streamlined sider that Microsoft has already released Whenever Windows 8 Service Pack 2 releases management and made other 0% changes that IT will appreciate. nearly 1,000 pages of device hardware re - But Windows 8 faces hurdles on quirements, and note the praise CEO Steve We have not yet established a timeline for deployment PCs and mobile devices; nearly 26% half of companies surveyed have Ballmer heaped on the new Metro UI in his Other no deployment plans for the new CES keynote. Yes, the Xbox notwithstanding, OS, in part because they’re still 1% digesting Windows 7 (and cling - Microsoft doesn’t make hardware; but we’re No plans to deploy Windows 8 on tablets and/or smartphones ing to XP). And Microsoft has yet fairly certain the Windows 8 user experience 21% to prove it can compete with will be consistent. Devices may be different Apple, Google and RIM. Don’t know around the margins, but Microsoft is certain 12% Download to demand OEMs meet a set of high stan - Base: 511 respondents upgrading to Windows 8 R3651011/8 Data: InformationWeek Windows 8 Survey of 973 business technology professionals at organizations with 500 or more employees, October 2011 reports.informationweek.com February 2012 7

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Table of Contents reports Enterprise Buyer’s Guide: Tablets

dards, unlike the free-for-all that is the An - Galaxy Tab 10.1 and Sony Tablet S. won’t include BlackBerry Messenger, RIM’s droid mélange. Enterprise IT teams know Win - Aside from the Playbook and smaller Xy - text-messaging app. RIM’s playing catch-up dows, and they like standards and UI consis - board, which are the only “mini” (7- to 8-inch) here because the PlayBook didn’t initially in - tency, all points in Microsoft’s favor. displays in our roundup, the hardware is quite clude any native messaging applications. In - similar. All have approximately 10-inch stead, the tablet had to be tethered through Vendor and Product Rundown screens, although the Android devices do a BlackBerry smartphone to read email, an We put together a spreadsheet identifying sport a higher resolution, 1,280 by 800 vs. Ap - omission that undoubtedly contributed to more than 80 key product specs and software ple’s 1,024 by 768. They all run dual ARM the PlayBook’s tepid sales. features for tablets that matter to IT ( see p. 16 ). cores, have front and rear cameras supporting On the browsing front, one notable differ - We then identified 11 leading tablets avail - HD video, and weigh around 20 ounces. All in - ence remains: Apple’s lack of Adobe Flash able just as everyone was gearing up for CES clude Wi-Fi, and all but RIM and Sony have support. As more video and interactive con - and asked vendors to fill in models with cellular radios, although HTC, tent comes via either native apps or HTML5 One of the most important the details. Motorola and Samsung support Verizon’s sites, this is likely to become less of a distinc - features for mobile users is the Five responded. Because faster LTE (4G) network. But be aware that Ap - tion for end users. However, it could be a deal Apple wasn’t one of them, yet ple didn’t include LTE in its recent iPhone 4S breaker for enterprises with custom, Flash- ability to connect to corporate it’s impossible to write about for a reason: Current-generation radios are no - based internal applications. VPNs, and all the tablets check tablets without including the torious battery killers. Apple has set the über-tablet price stan - most of the standard boxes. iPad, we drew on a recent On the software front, when it comes to the dard, starting at $499 for an entry-level, Wi- product review and did Ap - basics—browsing, email and document view - Fi-only device and topping out at $829 for a ple’s homework for it, using publicly available ing—all the vendors in our matrix have you cellular-ready, 64-GB iPad. Although most information. The results are summarized in covered. That’s actually breaking news, as RIM Android tablets initially matched Apple’s the included table. Besides the iPad, we have just confirmed at publication time a previ - price points, that didn’t prove a winning data for RIM’s PlayBook and five Android de - ously announced February release of Play - sales strategy, so as we see with Motorola vices: the HTC Jetstream, Motorola Droid Xy - Book OS 2.0, which adds local email and cal - and Sony, some have now lopped off $100 in board (small and large form factor), Samsung endar apps—although inexplicably, it still an attempt to woo customers. reports.informationweek.com February 2012 8 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Enterprise Features: Details Vary Figure 3 It’s clear that use of consumer-oriented Consumer Vs. Business Tablets tablets will greatly outnumber purpose-built Are you using or planning to use a consumer or business tablet for employees? tablets that are designed with an eye to the traditional enterprise IT model, in which tech products are distributed to users and centrally Don’t know yet Other 3% controlled (see Figure 3). Ruggedized tablet 2% Instead of buying in bulk, IT organizations Business device 1% Consumer device (i.e. Avaya Flare, Cisco Cius, etc) 4% 68% (i.e. iPad, Xoom, etc) are dealing with tablets that users own and are bringing onto the enterprise network. Tablet vendors recognize this, and appear to be trying to meet us partway by building in, 22% Some combination or at least supporting, features that let IT ap - ply some level of management and security. A primary purpose of this guide is to see

how well each tablet might fill a typical en - Base: 522 respondents at organizations using or evaluating mobile operating systems for tablets R2900711/14 terprise IT checklist, so we asked about net - Data: InformationWeek Mobile OS Vendor Evaluation Survey of 651 business technology professionals, May 2011 work and security capabilities, support for authentication to enterprise directories, avail - bRile users is the ability to connect to corp orate users are out of luck. (Note that, although ability of remote desktop clients, central de - VPNs, and all the tablets check most of the Samsung didn’t indicate PPTP support for the vice management and configuration, and re - standard boxes—PPTP, L2TP/IPsec, SSL—al - Galaxy Tab, since it’s Android, we’re confident mote tracking and disablement. Here too though it’s not a clean sweep for anyone ex - PPTP is included.) there are more similarities than differences, cept Motorola. For example, if you’re a small Likewise, if you’re at a large enterprise that with a few notable exceptions. business securing your network with a UTM uses only SSL VPNs—a common and conven - One of the most important features for mo - appliance that supports only PPTP, PlayBook ient option for PCs—you’re in trouble with reports.informationweek.com February 2012 9 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Figure 4 the iPad. Although spec sheets provide a use - Portable Device Security Controls ful guide, when it comes to VPN support, it’s What security controls have you implemented or do you plan to implement within 12 months for protecting actually better to “trust, but verify” because portable devices, including laptops, netbooks, tablets and smartphones? implementation details vary. For example, Currently implemented Plan to implement early Android releases (2.2 and 3.x) claimed

L2TP support, but it only worked without en - %

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H offer an online service allowing users to re - E motely track, lock and wipe their devices, a Data: InformationWeek 2011 Mobile Device Management and Security Survey of 323 business technology R3321011/21 professionals, August 2011 feature that’s critical for small businesses that can’t afford a full-featured mobile device load our MDM buyer’s guide here. ) access an Active Directory or LDAP database management product. (See more on encryp - Likewise, most, if not all (Samsung and Sony for application authentication, although only tion, mobile and otherwise, here , and down - didn’t answer this question) of the tablets can the iPad and HTC Jetstream support Radius, an reports.informationweek.com February 2012 10 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

omission that could be problematic for net - Figure 5 works using 802.1X port-based access control. Tablet Family Tree There are three main OS platforms: Android, Apple iOS and Microsoft Windows, plus one niche player. Within these Central Device Management there’s now one (ARM), but soon to be two (plus Intel) processor platforms. And within the OS platforms, there are various hardware versions (iPad 2, 3; dual-core Tegra, quad-core Tegra; Intel). Got that? One of the worries IT departments have with the influx of consumer-oriented tablets Tablet OS/Platform is the challenge of ensuring that the devices are correctly and securely configured—and that they stay that way. This is precisely the iOS (Apple) Windows (Microsoft) problem mobile device management prod -

ucts are designed to solve ( see our MDM re - Dual-core ARM (iPad 2) Quad-core ARM (next-gen iPads) ARM-based hardware High-end Intel (dual-core Atom SoC) search report for details ). All of the tablets in our survey are widely supported by various MDM products; in fact, PlayBook (RIM) Android Hardware Android Software RIM (BlackBerry Mobile Fusion) and Motorola Mobility (3LM) both sell cross-platform prod - Low-end ARM High-end ARM Honeycomb 3.x Ice Cream Sandwich ucts that work with most of the popular tablet (single/dual core) (quad core) (4.x) and smartphone platforms. That said, a single Low-end Intel Customized MDM product may not be able to exercise the (single dual SoC) (Kindle, Nook) same level of control over the great variety of Data: InformationWeek S4080212/1 mobile device platforms that are likely to be present in an enterprise that has embraced a an iOS Configuration Utility to facilitate cre - security and passcode policies or restrictions, “BYOD” strategy ( Figure 3 ). ation of standard system profiles. As I wrote in Wi-Fi settings, VPN configuration, email, calen - It’s not necessary to buy MDM software to our InformationWeek iPad 2 IT Pro Impact Re - dar and LDAP accounts, and authentication cover the basics. For example, Apple provides port , these are XML files that contain device credentials (i.e., certificates). reports.informationweek.com February 2012 11 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

Admittedly, the tool doesn’t automate the In contrast to Intel’s tight control over the power management features, and integrating deployment of these files, but an email attach - x86 architecture, ARM cores are widely li - the GPU and chipset on a single piece of sili - ment or Web page is usually an adequate dis - censed, meaning the processing guts of most con. The initial single-core release, known as tribution alternative. All of the devices profiled tablets are quite similar. However, the sur - Medfield, should start showing up in Android in our chart also support Exchange Active rounding auxiliary circuitry is replete with im - devices in a few weeks; in fact, Intel demoed Sync (EAS), which can be used to not only cen - plementation-specific innovation. just such a tablet from Lenovo at CES. A follow- trally configure email and calendar settings, ARM cores dominate the current tablet on dual-core chip, known as Clover Trail, will but enforce some security policies, like pass - landscape, with everyone from Apple, with its likely be required for the more resource-inten - word strength and number of unlock at - latest A5 chip, to Nvidia (Tegra), Qualcomm sive Windows 8 software. Don’t expect to see FAST FACT tempts before performing a local data wipe. (Snapdragon) and TI (OMAP) using them in this tablet combination until late in the year; the most popular tablet SoCs. The key tech - however, it will be interesting to see how the Tablet Hardware 101 nology differentiators are core count, clock performance stacks up with quad ARM core 79% Unlike earlier failed tablet efforts that speed and type of integrated GPU. Most designs running Android and iOS. of respondents to our MDM amounted to little more than touch-sensitive high-end tablets, including the iPad, use dual- Survey say tablets will PCs, today’s devices more resemble oversized core designs; Nvidia now offers quad ARM Conclusions and Recommendations increase in importance for smartphones—a situation Intel is deeply in - core chips, which are sure to become the One can only learn so much by looking at business productivity at their vested in trying to change given its nonexist - standard from Apple and others as 2012 tablet spec sheets, because on paper, the companies over the next ent share of smartphone component sales. wears on. products profiled here are quite similar. Apple 24 months. Like PCs, tablets have converged on a com - While the purveyors of smartphone silicon has set the bar very high, and the various An - mon hardware design using one or more ARM currently enjoy hegemony, Intel is out to shake droid clone makers generally succeed at CPU cores, along with GPU, I/O and memory things up with an updated version of its Atom matching it. Often, the more important differ - controllers on an integrated system-on-a- processor that’s integrated on a tablet-friendly ences have less to do with feature checklists chip, or SoC. SoC. Essentially, Intel is taking the latest gen - and specs and more to do with usability and Our family tree breaks out the major hard - eration of its Atom core, shrinking it to a 32- apps, and here, Apple still has a huge edge. ware platforms ( see Figure 5 ). nanometer process technology, adding some The iPad’s tight integration of hardware and reports.informationweek.com February 2012 12 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

software results in a very natural, responsive Figure 6 and intuitive user experience, while Android Mobile Technology Impact on Productivity: 2010 vs. 2011 can still be a bit cluttered, balky and unpre - Thinking about the next 24 months, how critical a role will the following mobile technologies play in business dictable. Likewise, with more than 140,000 na - productivity at your company? tive iPad apps (plus thousands of compatible 2011 2010 iPhone apps that work in an auto-scaled UI) Smartphones 82% vs. a few hundred tablet-optimized Android 89% apps, Apple has an enormous advantage in Tablets breadth and quality. 79% There’s also the issue of OS updates. When 36% Apple releases a new iOS version, it’s im - Laptops 34% mediately available for every device in the 53% iOS line, from a 2-year-old iPod Touch to the Kiosk-based Web access latest iPhone 4S. In contrast, because each 24% 21% vendor must port Android to its specific hardware, there’s often a considerable lag Netbooks 22% between Google releasing an update and a 38%

version being available for a particular de - Note: Percentages reflect a response of “increase significantly in importance” or “increase somewhat in importance” R3321011/3 Base: 323 respondents in August 2011 and 307 in March 2010 vice. To wit, even though Google released ICS Data: InformationWeek Mobile Device Management and Security Survey of business technology professionals in October and has updated it three times since, all the tablets in our roundup still ship droid’s openness, customizability and feature vendor, because newer products will ship with older 3.x software, and only Motorola set may be wary of the potential nightmare of with OS versions that may never get ported and Sony make any commitment to ever up - simultaneously having to support several ver - to older hardware. It’s too early to know if date their products. sions—a situation that won’t necessarily be Windows 8 will succumb to this same prob - Thus, even IT organizations that prefer An - mitigated by standardizing on a particular lem or whether Microsoft will exert greater reports.informationweek.com February 2012 13 Previous Next

Table of Contents reports Enterprise Buyer’s Guide: Tablets

control over hardware requirements to ensure will soon refresh the iPad with faster hard - and performance improvements compelling OS consistency across platforms. If so, it would ware, updated software (Siri support any - enough to loosen ARM’s grip remain open give Redmond a big edge in becoming the one?) and probably a higher-resolution dis - questions, but what’s certain is that tablet enterprise iPad alternative. play, while Android devices continue playing technology will continue to evolve at a For now though, it’s still a two-platform feature leapfrog. Microsoft and Intel remain breakneck pace. Our next tablet Buyer’s race in enterprise tablets: Apple and Android. the wild cards. How well Windows 8 works as Guide will be replete with new faces. Cre - Yet 2012 promises plenty of changes. Apple a tablet and whether Intel can provide price ative destruction indeed.

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reports.informationweek.com February 2012 15 Company & Product RIM BlackBerry Motorola Mobility Motorola Mobility Droid Samsung Galaxy Tab Apple iPad 2 HTC Jetstream Sony Tablet S Name PlayBook Droid Xyboard 10.1 Xyboard 8.2 10.1 Android 3.2 Honeycomb; Android 3.2 Honeycomb; will be upgraded to will be upgraded to Android Honeycomb Basic specs OS name/version iOS 5 Android 3.1 BlackBerry PlayBook OS Android 3.2 Android 4.0 Ice Cream Android 4.0 Ice Cream (3.2) Sandwich Sandwich If Android; customizations Includes Motorola Includes Motorola Honeycomb, HTC Sense Update to Android 4.0 will be available for (UI, non-standard add- N/A N/A Android Platform (MAP) Android Platform (MAP) TouchWiz UX 1.1 for Tablet Sony Tablet ons) customizations customizations Display size 9.7 inches 10.1 inches 7 inches 10.1 inches 8.2 inches 10.1 inches 9.4 inches Resolution 1024x768 1280x800 1024x600 1280x800 1280x800 1280x800 1280x800 Touch screen y y y y y y y 32GB eMMC (removable 16/32 GB 16/32 GB Internal flash memory 16/32/64 GB flash card) +1 GB 16/32/64 GB 16/32 GB 16GB on-board/ 32GB 1GB embedded flash on-board External memory (e.g. Option Full-size SD Card slot (for media exchange Up to 32GB MicroSD N/A N/A N/A N/A microSD) (Camera Conn. Kit) only) Qualcomm Processor type A5 (1GHz ARM) APQ8060+MDM9200 Dual-core 1GHz Dual-core 1.2GHz Dual-core 1.2GHz 1 GHz Nvidia(R) Tegra(TM) 2 mobile processor Dual Core Cores 2 2 2 2 2 2 CortexA9 Dual Core

Rear camera (megapixels) Undefined (up 720p) 8MP 5MP 5MP 5MP 3MP 5MP Front camera Undefined (VGA-quality) 1.3MP 3MP 1.3MP 1.3MP 2MP 0.3 MP Video resolution 720p 1080p 1080p HD HD 720p 2592x1944 (Rear) Networking Bluetooth version 2.1 + EDR 3 2.1 + EDR 2.1+ EDR 2.1+ EDR 3.0 + EDR 2.1 + EDR WLAN 802.11 a/b/g/n 802.11 b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 a/b/g/n 802.11 b/g/n 3G (HSUPA, ATT; LTE 700/AWS dual band 4G LTE, Verizon; HSPA+ Cellular (type / carrier) N/A 4G LTE on VZW 4G LTE on VZW None EV-DO, Verizon) (AT&T) 4G, T-Mobile GPS y y y y y y y 3.5mm headphone, (4 3.5mm headphone, 30-pin dock, MicroUSB, Micro HDMI, Dock, MicroUSB, HDMI Dock, microUSB, HDMI Pole) Vehicle dock, headphone, MicroUSB, A/B connector External ports (list) MicroSD card slot, 3.5mm headphone headphone out, 3.5mm headphone out, 3.5mm headphone Keyboard dock, (host/client support) MicroUSB Desktop dock List price: Wi-Fi only (16 / $499/$599/$699 N/A $499/$599/$699 $499/$599 $399/499 $499/$599 $399.99/$499.99 List price: Wi-Fi + 3G/4G $629/$729/$829 $749.99 (no contract) N/A $579.99/$679.99 $379.99/$479.99 $529.99/$629.99 NA (16 / 32 / 64 GB) Company & Product RIM BlackBerry Motorola Mobility Motorola Mobility Droid Samsung Galaxy Tab Apple iPad 2 HTC Jetstream Sony Tablet S Name PlayBook Droid Xyboard 10.1 Xyboard 8.2 10.1 Physical dimensions Width 7.31 inches 7 inches 7.6 inches 259.9mm 216mm 175.3mm 9.5 inches Height 9.50-inch 9.9 inches 5.1 inches 173.6mm 139mm 256.7mm 6.87 inches Thickness 0.34-inch 0.51 inches 0.4 inches 8.8mm 8.99mm 8.6mm 0.4~0.82 inches Weight 1.33 lb. 1.54 lb. 0.9 lb. 599g 390g 1.25 lb. 1.33 lb. ~48 days on 3G, 33 days ~27 days on 3G, 19 days Battery life Standby 30 days ~900 hours Did not provide ~1000 hours 430 hours on 4G on 4G Wi-Fi Web browsing 10 hours ~12 hours 8-10 hours ~10 hours ~6 hours ~14 hours 6.2 hours

Video playback 10 hours ~7.5 hours 8-10 hours ~10 hours ~6 hours ~14 hours 6 hours User-replaceable battery n n n n n n Li-Ion 5000mAh Enterprise applications

Network file and print Access CIFS shares Third-party app Did not provide Access to Samba shares n n Did not provide Did not provide shares Access WebDAV shares Third-party app Did not provide n Third-party app Third-party app Did not provide Did not provide Other internal network Samba shares (USB, Wi- Did not provide Did not provide SMB shares, DLNA SMB shares, DLNA Did not provide Did not provide file shares (list) Fi) Enterprise cloud file Google Docs, third-party Google Docs, third-party sharing (e.g. Box.net, Third-party apps Third-party apps Third-party apps Did not provide Third-party apps apps apps Egnyte, etc. list) Network printing (list AirPrint y Third-party apps MotoPrint MotoPrint Did not provide n methods) Email Exchange ActiveSync y y y y y y y IMAP and POP y y y y y y y SaaS email (e.g. Google y Apps, Exchange online, y n y y y Gmail (third-party app) etc. list) Unified inbox y y y y y y y Android HTML WebKit, Android HTML WebKit, Version / rendering tabbed browsing, Safari 5.1 tabbed browsing, Chrome Browser engine (e.g. WebKit, WebKit 534.13 WebKit Chrome bookmark sync, Google WebKit 534.13 WebKit2 bookmark sync, incognito Mozilla) incognito mode, form mode, form auto-fill auto-fill HTML 5 y y y y y y Partially yes Flash n y y y y y y Company & Product RIM BlackBerry Motorola Mobility Motorola Mobility Droid Samsung Galaxy Tab Apple iPad 2 HTC Jetstream Sony Tablet S Name PlayBook Droid Xyboard 10.1 Xyboard 8.2 10.1 RTF (native or third-party Document viewing y y y QuickOffice HD QuickOffice HD y Third-party apps app) PDF (nat. / third) y y y QuickOffice HD QuickOffice HD y Reader or third-party apps MS Office (.doc, .xls, .ppt) y y y QuickOffice HD QuickOffice HD y Third-party apps Graphics (.jpg, .png, .tiff) y y y y y y jpg, png, gif, bmp, wbmp Third-party VDI support RDP (Terminal Server) Third-party apps Did not provide Third-party apps Third-party app Third-party app Did not provide Did not provide Citrix XenApp Third-party app Third-party app Third-party apps y y Did not provide Did not provide This is same as This is same as Microsoft RDS Third-party app Third-party app n supporting RDP (RDP - supporting RDP (RDP - Did not provide Did not provide protocol, RDS - service) protocol, RDS - service) VMware View Third-party app Third-party app n Third-party app Third-party app Did not provide Did not provide VNC Third-party app Third-party app Third-party apps Third-party app Third-party app Did not provide Did not provide Third-party business (list) Did not provide Did not provide Did not provide Did not provide Did not provide Did not provide Did not provide intelligence apps Development C, Flash/AIR, HTML5, Language Objective-C Did not provide Java Java Did not provide English environment Android Java BlackBerry Native SDK, SDK iOS 5 Did not provide Adobe tools, Web Android SDK Android SDK Google Android 3.0 development tools

IDE Xcode Did not provide Did not provide Eclipse, others Eclipse, others Did not provide Sony SDK

Network and security WPA2 Enterprise y Did not provide Did not provide y y y y features PPTP y y n y y Did not provide y L2TP/IPsec y y y y y Did not provide Did not provide Native/Cisco IPsec y y y y y y Did not provide SSL n y y y y n Did not provide Screen lock (PIN, gesture, PIN Screen lock/pass code PIN y y Pattern, PIN, Password Did not provide etc.) Local wipe (# failed y Did not provide y y y y y attempts) Local encryption User data y n Full device Full device Hardware encryption y Company & Product RIM BlackBerry Motorola Mobility Motorola Mobility Droid Samsung Galaxy Tab Apple iPad 2 HTC Jetstream Sony Tablet S Name PlayBook Droid Xyboard 10.1 Xyboard 8.2 10.1 Directory and Active Directory y y y y y Did not provide no authentication LDAP y y y y y Did not provide Did not provide X.509 certificates y y y y y Did not provide Did not provide Radius y y Did not provide n n Did not provide Did not provide eDirectory/NDS Did not provide y Did not provide Did not provide Did not provide Did not provide Did not provide Other Did not provide Did not provide Did not provide Did not provide Did not provide Did not provide Did not provide Remote tracking (native Find device HTCSense.com n Third-party app, 3LM Third-party app, 3LM y Did not provide / third-party app) Find My iPhone

Remote lock HTCSense.com Only with add-on MDM Third-party app, 3LM Third-party app, 3LM y no Find My iPhone Remote wipe HTCSense.com Only with add-on MDM Third-party app, 3LM Third-party app, 3LM y no Find My iPhone Central device management and software distribution Standard configuration BlackBerry Mobile Fusion, Vendor-supplied tools iOS Configuration Utility OTA n n Did not provide Did not provide distribution ActiveSync Via Exchange ActiveSync y y y y y y Did not provide Third-party software Did not provide y BlackBerry Mobile Fusion Did not provide Did not provide Did not provide Did not provide

Wireless software/config Central push y BlackBerry Mobile Fusion EAS, 3LM, others EAS, 3LM, others Did not provide Did not provide distribution via iCloud APIs Self-service pull from y y y Did not provide Did not provide Did not provide Did not provide internal "app store" Mobile device List supported third-party management software Did not provide Did not provide Did not provide EAS, 3LM, others EAS, 3LM, others Mobile Iron, SOTI, Citrix Did not provide products support Maintenance and support Base warranty 1 year 1 year 1 year 1 year 1 year 1 year 1 year 2-year Service Plan for Portable Electronics: AppleCare: 1 year Options available via Options available via $39.99; 2-year Service Plan with Extended warranty Duration / price Did not provide Did not provide Did not provide $79 Verizon Wireless Verizon Wireless Accidental Damage from Handling for Portable Electronics: $79.99 iOS 5 supported on 2+ Unlimited OS updates OS updates Support life Did not provide y y Did not provide y year old H/W when relevant Source (H/W vendor, S/W Apple HTC Did not provide Motorola Motorola Did not provide Sony vendor, carrier)