Round About Café Our Year Oct 2014 - Sep 15 Round About Café Round About Café 02 Our Year 2014-15 Our Year 2014-15 03

Contents Introduction Our five aims are at the But we still need to be This report is designed Introduction 3 heart of what we do. financially sustainable, for anyone interested in They define how we work which is why we’ve done the café and what we do. Our Highlights 2014-15 4-5 and help us to succeed lots this year to become Whether you are one of as a thriving community more self sufficient and our valued customers, Employment & Training 6-9 café in the heart of reduce reliance on staff volunteers, potential Mansbridge. time from Radian. partners, suppliers, Supported by Volunteers 10-13 We are not for profit In this year’s report you or simply someone which means we exist for can see the difference interested in our business, Digital Inclusion 14-17 more than just making that the café has made this report is for you. money. We are passionate to our volunteers and We hope it will help you Health & Wellbeing 18-23 about being a part of the customers. We look at understand us better. community, giving local our aims and financial Financially Sustainable 24-27 people opportunities or performance; and think support to make things about the next chapter in better. our story.

This review is all about our customers, volunteers, staff and partners, and we’d like Tell us what your feedback on it. Get in touch via: • www.roundaboutcafe.org you think! • facebook.com/themansbridgehub • twitter.com/roundaboutsoton You can also subscribe to receive our latest special offers - see our website for more information! Round About Café Round About Café 04 Our Year 2014-15 Our Year 2014-15 05

Our Highlights 2014-15 Our Highlights 2014-15

Total volunteer Total café sales hours October 14 - October 15 7 271 Volunteers who people have 1,971 have found accessed £13,103 work activities at the café Families and individuals supported by Number of jobs redistribution created of food from FareShare Number of 1 Food Hygiene buffets sold 9 Rating 52 Café volunteers 117 working each 5 week (out of 5!) Total buffet sales October 14 - October 15 £7,171 Round About Café Round About Café 06 Our Year 2014-15 Our Year 2014-15 07 Supporting Local Businesses The café continued to promote local resident Employment & Training Hannah’s business by supporting her to One of the café’s primary goals is to provide a place offer discounted nail treatments every other for people to learn new skills - whether that’s through Wednesday. This is a mutually beneficial volunteering or coming along to a course or activity that Sewing Courses arrangement which has brought new customers we put on. 12 people attended our sewing courses, working to Hannah and also new on individual projects, such as mending or altering customers into the café clothes to save money. Participants also made who would otherwise means saying goodbye costumes and accessories for the 1925 event, go to the salon. Hannah to wonderful volunteers including hats and hair pieces. They are a supportive also promotes the café at whilst feeling proud group, helping each other make sense of sewing her salon. that they are using skills machine and patterns. honed at the café to move forward in their lives. ‘Skills for Life’ Fishing The café has provided Course one person with paid Over eight weeks, employment - in this eight people learnt case Nigel, one of our practical fishing skills, success stories, who had and personal and social no experience of catering skills - including team and came to us on a six Over the past year we’ve help looking for work, building and problem month work placement a Other Training offered a wide variety of training or updating their solving skills - that are year and a half ago! training sessions, from CV. 13 people have used Six people attended useful when seeking drama to Indian cookery, this service, which helped Two young people oral history training, employment. and sewing to food two people into work and also completed work developing skills around hygiene. We’ve hosted one into training. We also experience at the café, gathering information, Food Hygiene including Tia, the interview methods and two pupils on work provide ad-hoc support Five volunteers and one daughter of one of our collecting data. experience, signposted for people to look for other customer passed volunteers. people to external work outside of the job Two people completed their Food Hygiene courses and supported club. a drama-based training. This is an “It’s really local businesses by giving In the past year, an employability course, important part of the them opportunities in helped my astonishing seven confidence” using dramatic volunteers’ development the café or selling their volunteers have moved techniques and role play and also an accredited products. into work after helping to improve confidence qualification which will We hold a monthly job out at the café... a bitter and develop skills in help with future work club for people who want sweet outcome which body language and opportunities. effective listening. Round About Café Round About Café 08 Our Year 2014-15 Annual Review 2014-15 09 “The café has been a brilliant experience so far. I was so pleased to get the Café Supervisor role as Nigel’s Story it shows how far I’ve come since I started.” Café Supervisor, Nigel, has been on quite a journey since starting at the café. When he joined us he’d never even made a sandwich, but now he runs cooking classes for volunteers and customers.

Nigel came to the café food has changed. I’m me to understand how to on a six-month work much more adventurous train people. placement through about what I’ll try and “My confidence has really Action 4 Employment enjoy coming up with grown and I feel trusted (A4e). After completing ideas for specials. The and empowered. the placement he started catering training has been an apprenticeship in great experience and I’m “I love meeting the catering, which meant enjoying learning new customers and I get on he was able to continue skills - I’ve even learnt well with people - in fact, working at the café how to fillet a fish! one regular says I’m ‘just the right side of cheeky’!” while studying. He had “I really like working with no previous experience the volunteers - I was of working in a catering one myself at the British role and couldn’t even Heart Foundation before cook an egg! This makes working here which helps it that much more of an achievement to be appointed to the Café Supervisor role. Nigel says: “I was attracted to the café role because I like the customer contact. Before I started I’d never cooked a thing - I preferred to buy a sandwich rather than make one! Since I started working in the café my attitude towards Round About Café Recruiting Volunteers Round About Café 10 Our Year 2014-15 Our Year 2014-15 11 We found three new volunteers in the shape of Eli, Phil and Colin at our volunteer recruitment day at West Quay. Eli was a PhD graduate looking for some voluntary work before moving to Ireland to start a new job. He used his time at the café to improve his cooking skills. Supported by Volunteers We also welcomed a further five volunteers - Gabi, Ginny, Ellen, Kerry and Jane - who joined us throughout the year. The café would not exist without the support of our wonderful volunteers. Whatever their motivation - gaining experience for a CV or ‘getting out of the house’ - we simply couldn’t remain open without them.

Our volunteers are crucial in our café for many to the viability of the café. different reasons, so A loyal group of regular we offer support that volunteers now give over is appropriate to their 50 hours a week. This needs. support helps to keep For those looking for café staff costs relatively work, the café provides Moving on... Volunteer-led initiatives low, meaning we can opportunities to learn keep prices to a minimum skills that could enhance We were delighted this year that Some of the volunteers donate their time and more of the café’s their prospects, as well as seven of our incredible volunteers and skills to lead activities that run at the income can be reinvested an up to date reference. found paid work: Annette, Gabi, café throughout the year. Shirley led the into community activities. We know that these Matt, Maria, Nikita, Ellen and sewing groups in February and June. We understand that volunteers may be with us Christine. All of them told us that Motivated by her fundraising for the people want to volunteer for only a short time and their time at the café has given British Heart Foundation, Christine led so make the most of their them valuable skills and experience our Healthy Heart Week in March. During skills while we can! Some that helped them find work. These the week she organised a healthy walk volunteers are retired and included working as part of a team, and drop-in sessions with an NHS Health have time on their hands confidence in meeting new people Trainer and a local pharmacist from which they are looking This means baking cakes, and transferable skills such as cash Wainwright’s Chemists. to fill - the café relies on preparing food, using the handling. Shirley and Helen organised two events these to provide longer till, cleaning and using with money raised in the café for term support. the coffee machine. In fact, volunteers now community activities. They organised a Volunteers are regularly run the café children’s Christmas party for 20, with encouraged to learn new on their own when the refreshments and presents for each child. skills in the café and take Supervisor is on leave or In January, they hosted an older people’s on any aspect of the day training. lunch in January for 14 local residents. to day running that they In August, local resident Louise helped to feel comfortable with. make costumes and accessories for our 1925 event. Round About Café Jane N 14 Our Year 2014-15 Jane N was a regular café customer before she started volunteering in July after passing her food hygiene certificate. Jane says: “I’m relatively new to the area and the café seemed so jolly I felt it would be a good way to get to know people. Supported by Volunteers It’s great to see other volunteers, like Maria, grow and move onto other things. It’s a really positive place; there’s Christine plenty going on for all ages and it really encourages interaction between people who might not otherwise get Christine has been with the café since the very beginning, to know each other. It’s also helped people who might be offering her time during the set up phase and then isolated to make links in their community. Volunteering volunteering in the café every other week. Christine says: here gives me a sense of purpose and my wellbeing has “I gave up work when my youngest daughter was born. I definitely improved.” started volunteering at the café when she started pre-school as I had a few hours to spare. I enjoyed doing Kerry something outside of the home, working as part of a team and gaining new experiences and skills. It helped to keep my Kerry started working at the café in September 2015 after self esteem high while I wasn’t working; it provided a good coming in to ask about voluntary opportunities. She is halfway house between staying at home, caring for my family currently looking for work after a long break while she brought and returning to work. It meant that I was ready for work up her children. Kerry says: when the time came.” “I think the café is brilliant. I moved here about a year ago and so volunteering has helped me meet new people, as well as Ellen gain new skills. I’ve learnt how to use the coffee machine and have gained experience working in a kitchen, which means I Ellen moved to Mansbridge earlier this year and has been can look for catering jobs. I’ve also now got a reference when I volunteering since April after walking past the café. Ellen need one. I work here two days a week and really enjoy it.” was looking for something to fill her time while setting up her own jewellery business. Ellen says: Jane B “I was looking for something to do in the area. I suffer from depression and want to increase my confidence in meeting Jane B has volunteered every people. other week at the café since it opened. She says she started “Since starting, I have learnt to use the till and coffee volunteering because: machine which is helpful in looking for work. I feel safe here and I can use the internet, which I don’t have at home.” “I believe in the ethos of the café - for the community, by the community - in that it Shirley serves as a place to meet, for Shirley was encouraged to volunteer after visiting the café Ginny people to see friends, hold with her granddaughter and getting into a conversation Ginny joined us in July, shortly after giving up meetings or simply get out of with staff about how she enjoys baking. 18 months later, volunteering at another community café. Ginny now the house. Shirley has run sewing groups, children’s and older people’s does a weekly shift at the Round About Café and says: “I enjoy seeing people do activities and regularly bakes in the café. Shirley says: “I enjoy meeting new people and spending time in things they didn’t believe they “I enjoy getting involved in community projects and having company, as well as being active. I like working here could do. I’d never worked a laugh and joke with customers. I’ve always been quite - the people are great, and so is the cake! I’ve always in a kitchen before and my sociable and have experience working in catering, so it’s been a very sociable person and found that once I’d family couldn’t believe I great that although I retired I’ve still been able to put my retired I started losing confidence. Since starting at wanted to volunteer in a café, skills to good use.” the café I feel like I’ve gained confidence again - it’s but it turns out that you can given me the boost I needed.” teach old dogs new tricks!” Round About Café Round About Café 12 Our Year 2014-15 Annual Review 2014-15“This 2313is a really fantastic Maria’s Story place. Maria has recently found a job in catering after volunteering It’s at the café for six months. During her time at the Round helped About, her confidence has grown enough to return to work me to for the first time in ten years. feel like

Maria started at the café Maria says: “This has really moved forwards myself in May 2015, having been a great opportunity since starting here - again” been out of work for ten for me. I’ve really grown I’ve even felt confident years and looking for in confidence and I feel enough to start looking an opportunity to learn very lucky to be here. I’ve for work again, which has new skills, meet people learnt so much. It’s such a led to me getting my first and gain confidence. The lovely place to work - the job in ten years! transformation in Maria is people, atmosphere and “The café has made me amazing - she has slowly food are great. feel valued. I felt really grown in confidence and “The café referred me to low before I started taken on responsibilities a confidence building volunteering at the café that she wouldn’t have course which I found life and nervous of mixing dreamt of when she changing. I feel that I’ve with people again. I started. started on the till and gradually moved on to using the coffee machine and then preparing the food - now people are coming to me for help! “I feel much more relaxed now. I’ve developed skills in being more assertive and dealing with difficult situations. Without the support of the café I wouldn’t have had the confidence to look for work again.” Round About Café 16 Our Year 2014-15

Digital Inclusion The café offers use of laptops, WiFi and printing. We want to support our customers to access the ever-changing world of technology so provide opportunities to use the internet, as well as offering practical help for getting online.

We want to offer creative ways to help people get Tech Club to know the internet. We have held ancestry Originally scheduled for six sessions, the Tech Club was extended to nine weeks sessions, encouraging due to overwhelming popularity. Throughout the course, 18 participants aged people to use the internet 9-90 enjoyed getting together to learn about using laptops, phones and tablets. to find out more about Michael - an IT specialist from Silver Training - led the sessions, which covered history, in particular everything from social media to stop-frame animation, photography and the men who fought at streaming music and film. Gallipoli in World War A lot of the group are older so it’s a chance for them to get out, meet new people One. and develop new friendships. Most importantly, it’s giving them access to tools The Tech Club, which ran like Skype that have given them new ways to stay in touch with friends and family for a total of nine weeks, all over the world. It’s also been a great chance for them to share their own skills, helped people to find knowledge and experiences with each other, discuss problems they were having out more about mobile and ask questions. devices including iPads, tablets, smart phones and Photography Course It’s becoming increasingly Our laptops and WiFi are more. We even made an Over three weeks, six participants learned important to be able very well used by the animation film! about using an SLR digital camera creatively to use the internet to community. Café staff to take better photographs. Working with a Did you know? research information, have provided informal professional photographer, the group gained access benefits and look support to people looking Two local Mansbridge confidence in moving away from the ‘auto’ for work - and we want for work and training and men, Sub-Lieutenant setting. They also learnt about downloading, to make sure the facilities help where they can. Arthur Frederick editing and sharing photos online. and services we provide Wolfe and Private We also have a printer for The course was also a great opportunity in the café help people to customers to use, which Albert Boyes, fought improve their knowledge at Gallipoli? Both to discover more about the history of provides a vital resource Mansbridge and produce photos of the area and not get left behind. to those without printing names appear on the Stoneham War Shrine. that will be used as part of an exhibition at the facilities at home. local primary school. Round About Café Round About Café 18 Our Year 2014-15 Annual Review 2014-15 17

Mike’s Story Mike was keen to explore the benefits of going digital and finding out some of the services that are available online. “The best thing about it was meeting other people Mike lives in Mansbridge Mike says: “I came along “We found out about apps and learning and attended our Tech to Tech Club to brush up that are available, some Club which took place on my IT skills. The tablet of which I now use all together. We over the summer. He was all new to me and the time and have shown heard about it through I wanted to learn more friends how to use. I were also speaking to someone in about how I could use it. enjoyed it very much. I’m able to help the café. “I learnt quite a lot – I now a regular at the café. Before he attended the found out about how to I like coming here to meet each other Tech Club he didn’t have use Skype on it so I can other people; it’s got a a tablet, but as he was keep in touch with friends good atmosphere.” when we got interested in widening his abroad. I also got into skills and keeping up with making the animation To see the video that stuck.” technology, he bought which I enjoyed; it was Mike and the group one in time to come amazing to see how made at the Tech along and learn about much we were able to do Club, scan the QR how to use it. with the basic equipment code below using a QR that we had. reader on your smart phone: Round About Café Round About Café 20 Our Year 2014-15 Our Year 2014-15 21 Healthy Heart Week Organised by volunteer Christine, we spent a week in April promoting heart health. This included a Health Trainer drop in session, a local healthy walk and a Health & Wellbeing morning of blood pressure and health checks by Sid Dajani, a local pharmacist from Wainwrights Chemist. As well as offering healthy, good quality food in the café, These health checks resulted in a number of referrals to people to see their GP for further blood pressure we’ve been working with local health advisors to promote and diabetes investigation. healthy living. We’re also focused on wellbeing, which Sid was very impressed with the café’s “amazing includes offering activities for people to learn new things, foresight in increasing access to health services”. enjoy being active in the community and meet other people. Cook and Eat Kids Can Cook At two courses delivered Two courses for children Over a hundred people by Health Champions, aged 4-12 taught have attended our history participants learnt how valuable skills from every events, which have to make a variety of aspect of preparing included a celebration of dishes from scratch, and cooking a meal. 90 years of Swaythling including chicken Everything from using Housing Society, a nuggets, burgers and knives to chop vegetables commemoration of the dishes that they would to making burgers from Gallipoli campaign and otherwise buy from a scratch was covered, with a VE day event. These takeaway. an emphasis on using have been part of a wider One participant said: fresh ingredients and history project, involving “I will never buy chicken healthy options. It was local people and nuggets again now I also an opportunity for encouraging older and know how easy they are the children to try new younger residents to work to make”. vegetables and find out together to learn about more about where food All of our food served offer lifestyle courses the history of their area. Participants told us comes from. in the café is made in such as the Healthy they had grown in confidence around the café from scratch, Weight course to help Healthy Weight Group using a variety of people understand cooking at home, fresh ingredients. We portion sizes, food budgeting meals and Local NHS Health Trainer Emma Mason ran an eight use healthier cooking labelling and get support feeling motivated to week healthy living course. The group of six learnt methods, minimal oil and to lose weight. Our cook from scratch. about portion sizes, what to look for on food labels our ingredients are good Healthy Heart Week in at the supermarket and the benefits of exercise. quality (including our April saw seven residents By the end of the course, participants reported 80% pork sausagemeat come in to have their increasing their exercise, reducing the amount for our famous sausage blood pressure checked, of sugar they ate and feeling more confident in rolls!). resulting in a number of making healthier choices. We’ve been working with referrals to GPs for further NHS Health Trainers to checks. Round About Café Round About Remembers Round About Café 22 Our Year 2014-15 Our Year 2014-15 23 We’ve held a number of sessions throughout the year to commemorate important historical events, which have been attended by more than a hundred Health & Wellbeing people. Many residents enjoyed hearing a rendition of the Last Post at our event Indian Cookery Course in November 2014, where local people Funded by Health read excerpts from Lt Richard Willis Champions, a group learnt Fleming’s diary from WW1. how to make a variety Residents and local school pupils of Indian dishes from turned out for our Gallipoli scratch, with an emphasis commemoration event, where historical on using fresh ingredients artefacts were on display. and healthier cooking techniques, To celebrate the 90th anniversary of the setting up of the Swaythling Housing People who took part said Society, the local community joined in that they now feel more a number of activities over the summer. confident about cooking In August, the café was transported Indian food from scratch back to 1925 to explore what life was as a tastier, cheaper and like then. ‘Herbert Collins’ paid a visit to healthier alternative to share his vision and local residents were ordering takeaways. able to share their memories of life on the estate over the last 90 years. Supporting Families The project focused primarily on We worked with two local schools to run three reducing social isolation and promoting courses promoting positive parenting skills. digital inclusion through research 16 parents came together to explore workshops, photography workshops techniques around building positive and working with a local theatre group relationships with their children. They looked to deliver a performance. The project at praising and encouraging behaviour, has also targeted people who are teaching children new skills, setting rules and housebound by taking part in a strolling taking care of themselves as parents. play and sharing their stories. Parents and children were invited on a visit to Bursledon Brickworks to take an interactive tour of the museum, giving them the opportunity to spend time together and learn more about their area’s history. They were also invited on a fishing experience day which was a chance to spend some quality time with their children, relax in a tranquil setting and learn new skills. Round About Café 24 Our Year 2014-15 “I was so nervous Phil’s Story about my first shift, Volunteer Phil started working at the café after meeting the I hardly team at a volunteering event in Southampton. Having been slept. But out of the workplace for a long time, it was an opportunity after the to “get back into the real world again” first session I knew it Phil started volunteering “The best thing for me is given me something to in April 2015. Having meeting people, getting get up for and get my was going previously worked in a to know the regulars and teeth into. high pressured, busy job, the camaraderie amongst “I’ve even been inspired to be ok.” he’d given up work to volunteers. We like to to start baking cakes at care full time for his mum have a laugh! home! Seeing the other for five years before her “The café has given me volunteers baking has death. a lot more confidence - given me confidence to Phil says: “What attracted without my experience do it myself. Shirley gave me to the café was that here I don’t know if I me a recipe for a Victoria volunteering here offered would feel confident Sponge and off I went - a hands-on opportunity - about going back to my friends didn’t believe you get stuck in from the work. Before I started I I’d baked it!” outset. I could see myself felt I was on the brink learning and being able of a downward spiral to do it. It’s not too much and didn’t want to do pressure and I enjoy it. anything...the café has Round About Café Monthly Sales Round About Café 26 Our Year 2014-15 Café Our Year 2014-15 27 Oct-14 £1011.81 Buffets Sales Oct 2014 - Sep 2015 Nov-14 £1,644.33

Dec-14 £1,418.75

Jan-15 £1,428.41 £13,103 Financially Sustainable £7,171 Feb-15 £2,674.52 The café is a not for profit enterprise. Our aim is to make Mar-15 £2,245.08 enough money to cover the running costs of the café Apr-15 £1,589.53 and pay the bills while providing good quality food at an May-15 £1,646.12 Jun-15 £2,035.25 Café sales Buffet sales affordable price. Jul-15 £2,014.85

Aug-15 £2,414.76

Sep-15 £2,682.13 supporter in Radian and have catered nearly 120 buffets, bringing in a total Feedback about our buffets: revenue of £7,171. Café sales remain steady, “the quality of the food with £13,103 coming in for food sold in the café. is brilliant” That’s a lot of cake! “very tasty and fresh” This all paints a very positive picture for the café - but we’re not “the cakes are amazing!” getting complacent. We Thank you to everyone who has Cake... now even more of a luxury! Underpinning our wider use in the café means need to keep building ordered a buffet from the Round Our volunteers helped us to come up social objectives is the that we can keep our on this: our target over About Café in the past year and with new ways of increasing income, need for the café to make shopping costs low and the next three years is taken the time to give us feedback. such as the introduction of ‘luxury cakes’ enough money to cover reflect these savings in to increase our yearly We really appreciate your support. that we now sell. running costs and remain our prices. Any surplus income by another open. can then be reinvested in £10,000 to fully cover our Volunteers working in the community activities. costs. Thank you to all our partners who have helped the café be so café means that we can Hiring out the café for successful this year save on staffing costs. parties, events and We have one full time courses brings in further Radian Willis Fleming Historical Trust member of staff who is money (£500 this year). Hampshire Constabulary Silver Training FareShare Stephane Rocher Photography supported by a team of Making a huge Mansbridge Primary School Rob Luckins Film Company volunteers, who together contribution to our ActiveTravel Southampton Now Heritage manage the day to day income, our catering Fluid Motion Theatre Company Eastleigh Football Club running of the café. service has really Pompey Pals NHS Health Trainers Receiving produce from flourished over the past Southzone Dance Academy University of Southampton FareShare that we can year - we’ve got a great CLAUDEEN CLOSE TOWARDS M27

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Round About Café Opening times: 12 Westfield Corner Monday - Friday Mansbridge 10am - 4pm Southampton Hampshire SO18 2LE

www.roundaboutcafé.org

023 8067 2700

café@roundaboutcafé.org

Round About Café

@roundaboutsoton