Cc-New-Format-001-Latest.Pdf

VISION Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA We envision the Office of the Mayor to become an ideal local OFFICE OF THE CITY MAYOR government office guided by the highest standards of

competence, uprightness, professionalism and excellence and

working for the greater welfare of the constituency.

MISSION

 To uphold and maintain at all times high standards and strong work ethics.

 To fulfill with dedication and commitment the city

government’s social responsibilities.

 To focus its efforts in meeting the needs of the constituents through high quality, responsive and efficient manner.  To develop the potential of employees to the fullest by HON. JAIME R. FRESNEDI providing an environment conducive to their personal and City Mayor professional growth and advancement and integrity and to

foster a value system held in common throughout the city

government in order that all my share a coherent sense of 2nd Floor, Left Wing, Main Bldg., Muntinlupa City Hall, purpose and direction. National Road, Putatan, Muntinlupa City  To the constituency, it shall consistently deliver superior

862-6436 / 21 / 65 / 861-7337 / 862-6436 returns in terms of public service.  The administration practices of the office will foster the best

use of professionalism and individual judgment with the well – being of the people mind.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

CITY MAYOR

SECRETARY TO THE MAYOR

OFFICE OF THE SECRETARY ADMINISTRATIVE SECTION PAKAY SECTION TO THE MAYOR

Supervising Admin Officer Info - Tech Officer II Sr. Admin Asst. II

Admin Officer IV Admin Officer IV Admin Officer II

Admin Asst. II Sr. Admin Asst. II Admin Officer II

Sr. Admin Asst. II Sr. Admin Asst. II Nursing Attendant II

SUPPORT Admin Asst. II

Libreng Hiram Tent/Tables/Chairs/ Hatid Security Personnel Liason Officer / Utility Service Unit Serbisyo

Sound System / Hatid Serbisyo Parking Aide II Admin Asst. I Admin Aide VI

Admin Asst. II Watchman II Admin Aide IV Admin Aide VI

Admin Aide IV Public Services Foreman Admin Aide IV Admin Asst. II

Admin Aide IV Public Services Foreman Admin Aide VI Admin Aide III Admin Aide III

Admin Aide IV Tent/Tables/Chairs Admin Aide IV Admin Aide III Admin Aide III

Public Services Foreman Admin Aide VI Admin Aide IV Admin Aide III Admin Aide III Admin Aide III

Admin Aide VI Admin Aide IV Admin Aide IV Admin Aide III Admin Aide III Admin Aide III

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

PROCESS FLOW

A. PROCESSING OF LETTER REQUEST

DURATION OF PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FORMS/OTHERS CHARGE TIME FRAME

Receive letter request, reports, communication 1 from different offices, indigent and constituents Individual 1. Original Letter Request (w/ contact details) 2. Voter's ID or any valid ID 3. Community Tax Certificate (current year)  Evaluation of request, reports and 4. Certificate of Indigency (Original and issued communications 2 within three (3) months  Encoding of incoming documents to tracking Association/Organization system Front liner / 1. Original Letter Request (w/ signature of all 3 - 5 minutes Admin Staff officers and contact details) 2. Voter's ID or any valid ID of one (1) Officer 3 Approval of letter request (highest in rank) 3. Community Tax Certificate (current year) 4. SEC Registration or HLURB Certificate or Barangay Certificate (depending on the nature of Distribution of approved request, endorsement Association/organization) 4 letter and communication to office concerned. 5. Work Program (if Financial Assistance)

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

B. PROCESSING OF PAKAY REQUEST

DURATION OF PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FORMS/OTHERS CHARGE TIME FRAME

1 Fill-up PAKAY Form 5 - 10 minutes

Frontliner / For Financial / Medical Assistance Individual 2 Assessment of request 5 - 10 minutes Pakay Staff 1. Filled-up PAKAY Form (w/ contact details) 2. Voter's ID or any valid ID 3 Submit and attach the necessary requirements 3 - 5 minutes 3. Community Tax Certificate (current year) 4. Certificate of Indigency (Original and issued within three (3) months 5. Medical Prescription / Abstract (Latest) 4 Receive complete documents 3 - 5 minutes 6. Medical Certificate (Latest)

For Referral on Free Laboratory Test & X-Ray

1. Original Request for medical test from Health Releasing Center or Hospital A. On financial/medical assistance / Cash Frontliner / Pakay Staff 2. Certificate of Indigency (Original and issued assistance (upon availability of fund) / Claim within three (3) months. 5 slip (if fund is not available) 5 - 20 minutes B. On referral for free laboratory / X-ray test on Health Centers. / Referral letter to Health Center with attached requirements

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

C. PROCESSING OF VOUCHER / CHECK

DURATION OF PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FORMS/OTHERS CHARGE TIME FRAME

Receive Purchase Request, Purchase Order, For Purchase Request/Order 1 3 - 5 minutes Admin Staff Payroll and Check for signature of City Mayor. 1. Approved Letter Request 2. Certificate of Emergency Purchase 2 Approval and signature of documents 1 - 2 days City Mayor 3. Canvass 4. Attendance (For representation expenses)

For Payroll Transmittal of signed documents 1. Approved Letter Request  Purchase Request and Purchase Order to 2. Payroll Master list 3 1 - 2 days Admin Staff Budget Office  Check to Treasury Office For Check  Payroll to concerned office 1. All requirements under Purchase Request/Order 2. All requirements under Payroll

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

D. PROCESSING OF SERVICES PROVIDED

Libreng Hiram ng:

A. Sound System B. Tables and Chairs C. Tent / Lona D. Hatid Serbisyo

DURATION OF PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FORMS/OTHERS CHARGE TIME FRAME

Receive request from different offices, indigents 3 - 5 minutes and constituents. 1

Evaluation of request Admin Staff 10 minutes - 1 Original Letter Request (w/ contact details) day 2 Scheduling of request

Upon availability 3 Provide service to the concerned requestor Logistics Staff of service

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

E. PROCESSING OF OTHER SERVICES

A. Sports Materials B. Trophy / Plaque / Medal C. Tarpaulin D. Burial Assistance

DURATION OF PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FORMS/OTHERS CHARGE TIME FRAME

Receive request from different offices, indigents For Sports Material/Trophy/Plaque/Medal/ 1 - 3 minutes and constituents. Tarpaulin

1 1. Original Letter Request (w/ contact details) 2. Voter's ID or any valid ID Evaluation of request 3. Community Tax Certificate (current year) 4. SEC Registration or Barangay Certificate 1 - 3 days Admin Staff (depending on the nature of Association or 2 Processing of request organization)

For Burial Assistance

3 Release of request 1 - 3 days 1. Original Letter Request (w/ contact details) 2. Photocopy of Death Certificate

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY MAYOR

FEEDBACK FORMS

VISION Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR Within a decade, we envision to be able to implement various programs/ projects conducted by this office to improve and

uplift the quality of life in adherence to the vision/ mission and

8 -point program of the City Government of Muntinlupa.

MISSION

 To be able to have an up-to-date information on prevailing

programs and the urgent needs for basic services of

Muntinlupeños thru appropriate and prompt action.  To be able to improve the quality of life of the

HON. ARTEMIO A. SIMUNDAC Muntinlupeños by giving basic services like financial City Vice Mayor assistance, free borrowing of chairs, tables, and sound

system, use of vehicle, flowers, juice and biscuits needed in

the wake of our co-Muntinlupeños, and other community 1st Floor, Left Wing, People’ s Center, Muntinlupa City Hall, services. National Road, Putatan, Muntinlupa City  To be able to accomplish program and projects of the City 659-0172 / 659-1331 / 32 Government of Muntinlupa / Vice Mayor’s Office geared towards the upliftment of living condition of Muntinlupa.

 To be able to maintain or improve moral values towards “Matuwid na Daan Advocacy” of the city.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

CITY MAYOR

CITY VICE MAYOR

FINANCIAL SERVICE ADMINISTRATIVE SERVICE PLANNING SERVICE

Admin Aide IV Admin Officer III Admin. Asst. I

BUDGET ACCOUNTING PROCUREMENT GENERAL SERVICES PERSONNEL RECORDS RESEARCH OFFICE MIS PROJECTS

Admin Aide II Admin Aide VI Admin Aide II Admin. Assist. I Admin. Assist. II Admin. Aide VI Admin. Aide III Admin. Aide IV Admin. Assist. II

Admin Asst. II Admin Assist. II Admin Aide IV Admin Aide IV Admin Aide III Admin. Assist. II Supervising/ Admin Officer Admin. Aide II Admin Aide VI

Loc. Leg. Emp. II Admin Aide II Admin. Aide II Admin Officer V Admin Aide II

Admin. Aide III

Watchman II

Admin. Aide IV

Admin. Aide VI

Admin. Aide III

Admin. Aide IV

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

PROCESS FLOW A. PAKAY PARA SA TULONG PINANSYAL

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

1 Gumawa ng Request Letter ang humihingi ng tulong. Tao na humihiling ng tulong 2 to 3mins. *

2 Paaprubahan kay Vice Mayor Simundac ang request letter. Tao na humihiling ng tulong 2 to 5mins. *

Ibigay ang request letter kalakip ang mga requirements sa Sherene Reyes/ 3 2 to 3mins. * empleyadong responsible sa serbisyong kailangan. Marieta Eugenio

Gawing batayan ang Chart ng Daloy ng transaksyon para sa 4 tulong Pinansyal.

*Requirements:

MEDICAL ASSISTANCE BURIAL ASSISTANCE OTHER PURPOSES

 Request Letter (original) with contact number  Request Letter (original) with contact number  Request Letter (original) with contact number  Valid I.D. / Voters I.D. (Xerox)  Valid I.D. / Voters I.D. (Xerox)  Valid I.D. / Voter’s I.D. ( Xerox)  Medical Abstract (Xerox)  Death Certificate (Xerox)  Certificate of Indigency (Xerox)  Certificate of Indigence (Xerox)  Certificate of Indigence (Xerox)  Cedula (Xerox)  Cedula (Xerox)  Cedula (Xerox)

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

B. DALOY NG TRANSAKSYON PARA SA TULONG PINANSYAL

B.1 Kapag ang halaga ay mas mababa sa P1,000

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

1 Gagawa ng Endorsemen Letter ang Vice Mayor’s Office Nova Fernandez 2 to 3 mins.

Dadalhin ang Endorsement at request letter sa Mayor’s Office 2 upang pagtibayin ang kahilingan kalakip ang Routing Slip Estrella Dela Cruz

Endorsement Letter/ Ibabalik ang Endorsement at request letter sa Vice Mayor’s 3 Request Letter / * Office Ma’am Ren Requirements for Financial

Dadalhin ang Endorsement at request letter sa Budget Office 4 upang lagyan ng pondo. Estrella Dela Cruz

Ibabalik ang Endorsement at request letter sa VMO upang 5 ibigay sa taong nagrequest. Estrella Dela Cruz

Dadadalhin ng tao ang Endorsement, request letter at 6 Voucher sa Treasury Office upang kunin ang pera. Client

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

B.2 Kapag ang halaga ay ay P1,000 o mas mataas.

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

1 Gagawa ng Endorsement Letter ang Vice Mayor’s Office Nova Fernandez 2 to 3 mins.

Dadalhin ang Endorsement at request letter sa Mayor’s Office 2 Estrella Dela Cruz upang pagtibayin ang kahilingan kalakip ang Routing Slip

Ibabalik ang Endorsement at request letter sa Vice Mayor’s 3 Ma’am Ren Office

Dadalhin ang Endorsement at request letter sa Budget Office 4 Estrella Dela Cruz upang lagyan ng pondo.

Endorsement Letter/ Dadalhin ang Endorsement at request letter sa Accounting Request Letter / * 5 Sir Cecil Office upang lagdaan ang Voucher. Requirements for Financial Assistance

Dadalhin ang voucher sa Treasury Office upang lagdaan ang 6 Voucher. Estrella Dela Cruz

Dadalhin ang Voucher sa Mayor’s office upang lagyan ng initial 7 staff ni Sec. Peter Salongga.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

Ibabalik ang Endorsement at Request Letter/ Voucher sa 8 c/o Ma’am Ana Treasury Office upang ihanda ang cheke.

Dadalhin ulit sa Mayor’s Office para pirmahan ni Mayor 9 Sir Jun Fresnedi ang cheke.

Ibabalik ang cheke sa Accounting Office para bigyan ng advice 10 Ma’am Ren ang cheke.

Ibabalik ang cheke sa Treasury Office para bigyan ng advice 11 Ma’am Marje ang cheke.

12 Kunin ng tao ang cheke sa Treasury Office client

13 Dadalhin ng tao ang cheke sa bangko upang mapalitan. client

Pakikipag-usap sa humihiling ng tulong : 10 – 15 mins. Proseso bago ang release ng tulong pinansyal: Petty cash: 1 – 2months Cheke: 1 ½ - 2 months

Note: Depende sa schedule ng release ng Treasury Office

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

C. PAKAY PARA SA PAGHIRAM NG SASAKYAN

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY FORMS/OTHERS TIME FRAME

1 Gumawa ng Request Letter ang humihingi ng tulong. Tao na humihiling ng tulong 2 to 3mins. *

Paaprubahan kay Vice Mayor Simundac ang request letter 2 Tao na humihiling ng tulong 10 mins. * depende sa lugar na pupuntahan. Ibigay ang request letter kalakip ang mga requirements sa 3 Maura M. Gravador 2 to 3 mins. * empleyadong responsible sa serbisyong kailangan. Titignan ng empleyadong responsible sa serbisyong kailangan 4 ang schedule kung may available na sasakyan sa petsang ni- Maura M. Gravador 10-mins. * request.

*Requirements:

 Request letter (original) with contact number.  Valid I.D. / Voter’s I.D.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

D. PAKAY PARA SA BULAKLAK / JUICE & BISCUIT PARA SA PATAY

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

Tao na humihiling ng 1 Gumawa ng Request Letter ang humihingi ng tulong. 2 to 3mins. * tulong

Ibigay ang request letter kalakip ang mga requirements Corona Gamolo / 2 10 mins. * sa empleyadong responsible sa serbisyong kailangan. Rowena Garcia

*Requirements:

 Request letter (original) with contact number.  Death Certificate (Xerox)  Valid I.D. / Voter’s I.D.  Cedula (Xerox)

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

E. PAKAY PARA SA TABLE / CHAIRS / SOUND SYSTEM

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

Tao na humihiling ng 1 Gumawa ng Request Letter ang humihingi ng tulong. 2 to 3mins. * tulong

Ibigay ang request letter kalakip ang mga requirements Rowena Garcia 2 3 mins. * sa empleyadong responsible sa serbisyong kailangan. 659-1331

Itawag sa Field Extension Office kung may available na 3 tables / chairs/ sound system sa petsang nasa Request Rowena Garcia 3 mins. * Letter.

I – Follw up ng nagrequest sa extension Office ang Susana Usman 4 5 mins. * request bago dumating ang nasabing okasyon. 861-3139

*Requirements:

 Request letter (original) with contact number.  Valid I.D. / Voter’s I.D.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

F. PAKAY PARA SA MEDALS / TROPHIES / INFRASTRACTURE MATERIALS ETC.

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

1 Gumawa ng request letter ang humihiling ng tulong. Client 2 to 3 mins.

2 Paaprubahan kay Vice Mayor Simundac ang request letter. Client 5 mins.

Ibigay ang request letter kalakip ang mga requirements sa 3 Corona Gamolo 5 - 10 mis. empleyadong responsible sa serbisyong kailangan.

Gagawa ng Endorsement letter ang Vice Mayor’s Office para 4 Nova Fernandez 2 to 3 mins. sa Mayor’s Office.

Dadalhin sa Mayor’s Office ang Endoresement Letter at 5 Raissa Navarro *REQUIREMENTS Request Letter.

Pagpoproseso ng mga dokumento sa Procurement Office / 6 Raissa Navarro Supplier.

7 Gagawa ang Procurement Office ng Purchase Request (PR). c/o Procurement Office

Ibabalik sa Vice Mayor’s Office para mapirmahan ni Vice Mayor 8 Sherene Reyes Simundac.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VICE MAYOR

DURATION OF STEP SERVICE PROVIDER PERSON-IN-CHARGE ACTIVITY / FORMS/OTHERS TIME FRAME

Ibabalik sa Procurement Office para sa Acceptance at 9 Raissa Navarro Inspeksyon.

10 Dadalhin sa Budget Office. Raissa Navarro

11 Ibabalik sa Procurement Office para sa Purchase Order (PO). c/o Budget Office

Ibabalik sa Vice Mayor’s Office for release. Makipag-ugnayan 12 sa empleyadong responsible sa serbisyong kailangan tungkol Corona Gamolo sa delivery ng supplier.

13 Pagrelease ng ni-request. Corona Gamolo

*Requirements:

 Request letter (original) with contact number.  Certificate of Indigency (Xerox)  Valid I.D. / Voter’s I.D.  Cedula (Xerox)

Time Frame:

 Pakikipag-usap sa empleyadong responsible sa serbisyong kailangan: 10-15mins.  Proseso bago ang release ng item: 1 month o depende sa item na kailangan.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA FUNCTION SANGGUNIANG PANGLUNGSOD SECRETARIAT Formulate, approve and pass Resolutions and Ordinances necessary for an efficient and effective City Government and

ensure the delivery of services and facilitate to the constituents of Muntinlupa.

VISION

We envision the Sanggunian Secretariat as a dynamic, reliable and credible repository of documents Legislative in nature, which are passed and approved by the people of Muntinlupa through their mandated representative in the City Council.

MISSION

It is the commitment of the Office of the Sanggunian Secretariat: MS. CECILIA C. LAZARTE  To extend technical as well as logistical support to the Secretary to the Sangguniang Panglungsod members of the City Council to facilitate the passage of needed legislative measures;  In the spirit of transparency and easy access to information, it shall endeavor to make available documents to the public; 1st Floor, Right Wing, People ’s Center, Muntinlupa City  Properly safekeep, record and file all approved Ordinances/ Hall, National Road, Putatan, Muntinlupa City Resolution and minutes of the Sessions.

861-0181 / 49

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA SANGGUNIANG PANGLUNGSOD SECRETARIAT

CITY MAYOR

CITY VICE MAYOR

18 HONORABLE COUNCILORS

SECRETARY

TRANSCRIPTION DIVISION LEGISLATIVE DIVISION ADMINISTRATIVE DIVISION

Supervising Admin Officer Confidential Staff I Confidential Staff

Legislative Staff Officer IV Supervising Admin Officer Administrative Aide II 41 Field Coordinators 40 Researchers

Administrative Officer V Administrative Asst. IV Administrative Aide VI Administrative Asst. II

Administrative Aide VI Administrative Aide VI Administrative Officer V Administrative Aide VI

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA SANGGUNIANG PANGLUNGSOD SECRETARIAT

PROCESS FLOW

A. REQUEST CERTIFIED XEROX COPY OF APPROVED ORDINANCES/RESOLUTIONS AND OTHER DOCUMENTS

DURATION OF STEP SERVICE PROVIDER ACTIVITY / PERSON-IN-CHARGE FORMS/OTHERS TIME FRAME

Front Desk Officer Identification Card/Request 1 Fill up request form. Two minutes Assigned Letter

Front Desk Officer 2 Issuance of Order of Payment. One minute Assigned

3 Payment to the Treasurer’s Office. Fifteen minutes Cashier Order of Payment/O.R.

Admin Prepares the copy of the approved Ordinances/ Aide VI 4 Resolutions/Certification Three minutes

Of other documents

Front Desk Officer 5 Certifies Xerox copy of documents One minute Official Receipt Assigned

Releasing of Certified Xerox Copy of Approved Ordinances/ Thirty (30) Front Desk Officer 6 Resolutions seconds Assigned

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ADMINISTRATOR The City Administrator’s Office envisions an effective, orderly and well-coordinated management of the delivery of public services to the people of the City of Muntinlupa, following the principles of meritocracy, transparency and accountability.

MISSION

The City Administrator’s Office shall make certain the promotion of harmony among the offices and departments of the City Government, of the judicious use of human and material resources, of compliance with the law, ordinances, rules and regulations, among others, in the fulfillment of the City Government’s mandate to serve, protect and uphold the people of Muntinlupa.

OBJECTIVES

ENGR. ALLAN A. CACHUELA 1. Develop plans and strategies, and, upon approval of the City Administrator City Mayor, implement them, following the powers granted by law and proper authorities; 2. Coordinate the work of all chiefs of the agencies of the City Government in the delivery of public services, under the 2nd Floor, Left Wing, Main Bldg., Muntinlupa City Hall, supervision, direction and control of the City Mayor; National Road, Putatan, Muntinlupa City 3. Establish and maintain a sound program for the personnel of the City Government promoting career development and 862-6575 loc. 105/147/112 upholding the merit system; 4. Command administrative support services in cases of disasters and emergencies; 5. Propose legislative and administrative revisions to existing laws, rules and regulations, orders, among others, with the proper authoritative bodies.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ADMINISTRATOR

CITY MAYOR

CITY ADMINISTRATOR

ASSISTANT DEPARTMENT HEAD II CHIEF ADMINISTRATIVE OFFICER SUPERVISING OFFICER II

Private Secretary II

Security Officer II Senior Admin Asst. II Senior Admin Asst. II Admin Asst. II Admin Asst. II Admin Aide IV

Admin Aide VI Admin Aide VI Admin Asst. II Admin Aide VI Admin Aide VI

Watchman II Public Service Foreman Public Service Foreman Public Service Foreman Admin Asst. II Watchman II Watchman II

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ADMINISTRATOR

PROCESS FLOW

A. Frontline Services

DURATION OF FORMS AND STEP CLIENT PROCEDURE PERSON IN CHARGE ACTIVITY / DOCUMENTS TIME FRAME Receive a. All letters for request, BAC resolution and Marie Hazel O. Torres Excel files/logbook information b. Purchase order, obligation request and Arnold T. Bolaños Logbook purchase request for initial or signature of 1 the City Administrator c. Vouchers for City Administrator’s initial or Cecille P. Sontillano Logbook signature d. Complaints and concerns requiring Ma. Sharina F. Bancoy redress Diff Departments, Encode/Record private individuals a. All incoming/outgoing letters and Marie Hazel O. Torres 20-30 mins. or Excel Files/logbook or groups who correspondence depending on have concerns or b. All incoming/outgoing purchase order, Arnold T. Bolaños the availability Logbook 2 business w/in the obligation request and purchase request of the signatory City Government for initial or signature of the City Administrator Cecille P. Sontillano Logbook c. All incoming/outgoing vouchers for City Administrator’s initial or signature Distribute/Release a. All outgoing letters and correspondence Marie Hazel O. Torres Excel Files/logbook b. All outgoing purchase order, obligation 3 request and purchase request with initial Arnold T. Bolaños Logbook or signature of the City Administrator c. All outgoing vouchers with City Cecille P. Sontillano Logbook Administrator’s initial or signature

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ADMINISTRATOR

FEEDBACK FORM

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION ACCOUNTING OFFICE A leading support department of the City Government of

Muntinlupa towards transparency and accountability in local governance through total quality management and excellence in the performance of public service.

MISSION

To ensure accurate recording of accounting transactions and

timely submission of Financial Statements and/or required reports for management use in decision-making and for compliance to all statutory requirements.

MR. JAIME R. VENTURA City Government Department Head III STRATEGIC GOAL Department Head Process/Compute all valid claims, complete with the required supporting documents within specified cycle times and prepare/ 1st Floor, Left Wing, Main Bldg., Muntinlupa City Hall, finalize and submit the required Financial Statements and/or National Road, Putatan, Muntinlupa City related reports on or before the due dates.

862-3822 / 861-5803 www.facebook.com/tanggapan.tagatuos

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ACCOUNTING OFFICE

CITY MAYOR

ADMINISTRATIVE AND RECORDS REVENUE ACCOUNTING DIVISION DISBURSEMENT DIVISION ACCOUNT ANALYSIS AND BARANGAY ACCOUNTING MANAGEMENT DIVISION BOOKINGKEEPING DIVISION AND PAYROLL DIVISION

Administrative Officer V Supervising Administrative Officer Supervising Administrative Officer Supervising Administrative Officer Supervising Administrative Officer

Administrative Administrative Officer V Officer IV ADMINISTRATIVE ACCOUNTING RECORD SECTION BARANGAY SECTION PAYROLL SECTION SECTION BOOK KEEPING ANALYSIS

Senior Administrative Administrative Assistant III Assistant II Senior Administrative Senior Administrative Rev. Collection Clerk I Administrative Officer II Administrative Officer IV Accounting Clerk III Assistant II Assistant II

Rev. Collection Administrative Aide VI Clerk I Administrative Administrative Administrative Aide III Rev. Collection Clerk I Administrative Aide IV Assistant V Assistant V

Rev. Collection Clerk Accounting Clerk III

Accounting Administrative Aide III Clerk II

Administrative Aide IV

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ACCOUNTING OFFICE

PROCESS FLOW

Processing of Voucher (All Funds)

DURATION OF APPLICANT / PERSON-IN- STEP SERVICE PROVIDER ACTIVITY / FEES FORMS/OTHERS CLIENT CHARGE TIME FRAME

(DAY 1) Dhang / 1 Submit vouchers to Admin- Receive the vouchers from clients 4 mins. N/A Rez istrative Division

Pre-audit the vouchers to determine ac- 2 DAY 2 30 mins. Edgar N/A Voucher curacy and completeness of documents

3 Sign the Voucher 30 mins. Mr. Ventura N/A Voucher

Assign voucher number and enter the Mark / 4 3 mins. N/A Voucher details to the system Mary Jim

Prepare transmittal of the vouchers to Mark / System Generated 5 DAY 3 3 mins. N/A Treasury Mary Jim Transmittal Form

Transmit the Vouchers to Treasurer's Mark / 6 5 mins. N/A office Mary Jim

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ACCOUNTING OFFICE

FEEDBACK FORMS

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA

ANTI-GRAFT DIVISION The Anti-Graft Office is an esteemed and institutionalized body of the City Government of Muntinlupa. Responsive and committed to promoting and assisting in the administration of justice in local public service. Composed of enlightened, competent, efficient, law-abiding, honest, and just individuals of proven leadership, representing different sectors in the City of Muntinlupa and drawing inspiration and guidance from God Almighty.

MISSION

To implement and enforce the provisions of all Anti-Graft and ZOSIMO D. TABAJONDA, JR. Corrupt Practices Laws (RA 3019 as amended and related Administrative Assistant statutes and issuances) as well as taking the necessary and Officer-in-Charge appropriate measures to mitigate and prevent the occurrences or commission of Graft and Corruption and violation of RA 6713 or the Code of Conduct and Ethical standard for Public Officials

and Employees and RA 9485 or the Anti-Red Tape Act and to 3rd Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City act and resolve all matters, grievances, or complaints at the earliest time possible. 861-1883

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ANTI-GRAFT DIVISION

CITY MAYOR

OFFICER-IN-CHARGE

PREVENTIVE SECTION ADMINISTRATIVE DIVISION INVESTIGATION SECTION

ADMINISTRATIVE OFFICER II INVESTIGATOR

ADMINISTRATIVE ASSISTANT II ADMINISTRATIVE ASSISTANT II

ADMINISTRATIVE AIDE III

PUBLIC SERVICE FOREMAN PUBLIC SERVICE FOREMAN

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ANTI-GRAFT DIVISION

PROCESS FLOW A. Investigation Proper

DURATION OF APPLICANT / PERSON-IN- FORMS/ STEP SERVICE PROVIDER ACTIVITY / FEES CLIENT CHARGE OTHERS TIME FRAME

1 Administrative

Asst. II / Public Submit written report / complaint Written 30 mins. service complaint Foreman 2 Administrative Assistant II / Receiving of documents 5 mins. Administrative Aide III 3 Any concerned citizen Respondent is invited to answer Investigator who has a complaints 1 day N/A Complaint against 4 Investigator / employees of the City Background check of Respondent Administrative Government involving acts 3 - 5 days of graft and corruption Assistant II

5 Investigator / Gathering of Facts, Evidences, and Sworn statements / Administrative Information 1 week Affidavits of the parties Officer II 6 Anti-Graft Board / Anti- Graft The Anti-Graft Board deliberates on the Department Duly signed Anti-Graft case and makes recommendation for Head / Board Resolution/ the Mayor’s Approval 2 weeks Investigator / Recommendation Administrative Officer II

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ANTI-GRAFT DIVISION

PROCESS FLOW

B. Monitoring Proper

DURATION OF APPLICANT / PERSON-IN- FORMS/ STEP SERVICE PROVIDER ACTIVITY / FEES CLIENT CHARGE OTHERS TIME FRAME

Roaming / Monitoring the Public Service

Department or Office subject of the Foreman / 1 complaint or order from the City Administrative Officer 1 day 1. Any Mayor. II Concerned

citizen of Investigator / Reports based on the 2 Muntinlupa City Gather / Consolidate Reports Administrative Officer 1 day monitoring / investigation who has a II complaint results N/A involving graft Report to the Department Head / Anti-Graft and corruption. Anti-Graft Board of any irregularity 3 30 mins. Department Head / or commission of graft and Anti-Graft Board 2. By order or corruption of the office concerned. authority of the City Mayor. Written Investigation / The Report is submitted to the Anti-Graft Monitoring Report duly 4 Mayor’s Office for appropriate Department Head / 1 day signed by the Department action. City Mayor Head.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ANTI-GRAFT DIVISION

PROCESS FLOW

C. Issuance of Certificate of No Pending Case

DURATION OF APPLICANT / PERSON-IN- FORMS/ STEP SERVICE PROVIDER ACTIVITY / FEES CLIENT CHARGE OTHERS TIME FRAME

Administrative Photocopy of Government 1 Submit Application 5 mins. Assistant II Issued I.D.

Administrative 2 Receiving of Documents 5 mins. Any Muntinlupa Assistant II N/A City Government Administrative 3 Employee Checking / Verifying records 30 mins. Assistant II Administrative Signing / Release of Certificate of Duly Signed Certification 4 10 mins. Assistant II / Non-pending Case by the Department Head Department Head

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ASSETS AND MANAGEMENT OFFICE

VISION

The Assets and Management Office of the City Government of Muntinlupa shall pursue best practices in Asset Management by year 2016 and beyond.

MISSION The Assets and Management Office shall undertake an over-all

assessment of the effectiveness of property management of the City of Government of Muntinlupa and the level of its compliance with the established policies and guidelines set MR. CHITO C. VALERIO forth by the Commission on Audit. It shall institute an City Government Department Head III organizational accountability and responsibility for asset Department Head utilization by establishing a “City Assets Management Policy”

and by conducting an annual physical inventory of Property, Plant and Equipment to determine their actual condition,

4th Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, economic useful life and performance, and eventual disposal.

862-6470

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ASSETS AND MANAGEMENT OFFICE

CITY MAYOR

Administrative Officer V

Muntinlupa City Committee on PPE Inventory and Disposal (MCCPPEID)

ADMINISTRATIVE SECTION INVENTORY AND INSPECTION SECTION DISPOSAL SECTION

Administrative Officer II Administrative Officer IV Administrative Officer III

Administrative Officer I Records Officer I (Records) Clerk IV

Administrative Assistant

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ASSETS AND MANAGEMENT OFFICE

PROCESS FLOW

A. Annual Inventory of Office Equipment

DURATION OF APPLICANT / PERSON-IN- FORMS/ STEP SERVICE PROVIDER ACTIVITY / FEES CLIENT CHARGE OTHERS TIME FRAME

Scheduling for different Offices/ 1 2 to 3 hrs. Claudina No fees - Department

Claudina / Yusoph / Mackiel Physical Inspection and Inventory 30 mins. to 1 hr. / Inventory 2 with the collaboration No fees on Office Equipment and Furniture. Office Form of MCCPPEID members.

Claudina / Yusoph / Reconciliation on Accounting Mackiel 30 mins. to 1 hr. / 3 Schedules and Actual Inspection with the collaboration No fees - Office report. of MCCPPEID members.

15 to 30 mins. / I & IR 4 Encoding to I & IR Form Claudina / Mack No fees Office Form

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ASSETS AND MANAGEMENT OFFICE

PROCESS FLOW

B. Annual Inventory of Motor Vehicles and Motorcycles

DURATION OF APPLICANT / PERSON-IN- FORMS/ STEP SERVICE PROVIDER ACTIVITY / FEES CLIENT CHARGE OTHERS TIME FRAME

Claudina / Yusoph / Motor Mackiel Physical Inspection and Inventory 15 mins. to 20 Vehicle 1 with the collaboration No fees on Motor Vehicles and Motorcycles. mins. / Vehicle Inspection of MCCPPEID Report members.

Reconciliation on Accounting Claudina and 30 mins. to 1 hr. / 2 Schedules and Actual Inspection Mackiel No fees - 10 Offices report.

1 hour / 20 3 Encoding to I & IR Form Claudina & Mackiel No Fees I & IR Form Offices

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ASSETS AND MANAGEMENT OFFICE

FEEDBACK FORMS

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

VISION

A CORE office that plays a significant role in the City Government for the realization of its goals, mission and vision by providing a responsible, effective and accountable financial

and management plan for public funds that bridges the gap between the people and the government thru a better service delivery and accelerating the local economic growth while maintaining the integrity of the environment.

MISSION

MS. LUALHATI S. MORALES To be a competent office that effectively implements the City’s City Government Department Head II Department Head development plan thru a sound and accountable allocation and management of public funds that redounds to the realization of the City’s goals, mission and vision. 2nd Floor, Right Wing, Main Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City 862-5979 loc. 160/161/158/185 and 831-6681

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

CITY MAYOR

ACTING ASSISTANT DEPARTMENT HEAD / ADIMINISTRATIVE OFFICER V

ADMINISTRATIVE DIVISION OPERATION DIVISION 1 OPERATION DIVISION 2 OPERATION DIVISION 3 OPERATION DIVISION 4

Administrative Officer V Administrative Officer IV Senior Administrative Assistant II Administrative Officer IV Administrative Assistant II

RECORD OTHERS (PROCUREMENT SPECIAL EDUCATION GENERAL FUND GENERAL FUND GENERAL FUND GENERAL FUND / SPECIAL OF SUPPLIES AND OTHERS) BARANGAY DISTRICT 1 DISTRICT 2 EDUCATION FUND OBLIGATION SECTION FUND OFFICE NON-OFFICE OFFICE / NON-OFFICE REQUEST RECORDING

Senior Administrative Administrative Aide VI Administrative Assistant II Administrative Aide IV Administrative Assistant I Assistant II Administrative Aide III Administrative Aide IV Accountant I Administrative Assistant II Administrative Aide IVzzz

Senior Administrative Administrative Aide IV Assistant II / Bookbinder IV

Administrative Aide I

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

PROCESS FLOW

A. Budget Preparation

DURATION OF PERSON/UNIT FORMS AND STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE DOCUMENTS NEEDED TIME FRAME

Local Budget Local Chief 1 Issuance of the Budget Call Memorandum Executive (LCE) Operations Manual

City Treasurer Budget Call City Accountant Memorandum R.A. 7160 2 Conduct Budget Forum City Budget Officer Local Budget Preparation City Planning (LBP) Forms Officer Various Offices/ Preparation and submission of budget proposals as All Department 3 Departments of the Local Gov't of input to the technical budget hearing Heads Muntinlupa Accomplished LBP Initial review of budget proposals by different offices Local Budget forms, budget proposals, 4 under the General Fund (GF), School Board Fund Officer (LBO)/ Resolutions, Executive (SBF) and Barangay Budget Budget Analysts Orders, Circulars, Memorandums, Conduct of the technical budget hearings on the LFC/LBO/Budget Evaluation Forms, COA 5 budget proposals submitted by the Dept. Heads analysts Charter of Accounts, attachments Final review and consolidation of all submitted budget 6 LCE/LFC/LBO proposals into the Local Expenditure Program

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

PROCESS FLOW

B. Budget Authorization Phase

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Submission of the Local Expenditures LBO Program (LEP) by the LCF to the Consolidated Executive Budget 1 LFC Sangguniang Panlungsod (SP) for Budget (LBP Forms) SP Authorization

C. Budget Review Phase

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Submission of the approved Executive Consolidated Executive Budget 1 Budget to the Department of Budget and LCE/LBO (LBP Forms) Management (DBM) for review

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

PROCESS FLOW

D. Process Flow Of The Budget Implementation Phase

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Receives requests, OBRs, Petty Cash Vouchers and all kinds of communication such as memo, letters, Notices of Public 1 Internal and Hearing, etc. Records/logs then assigns the External clients/ Reference OBR/PCV No. then attaches the Admin Division/ Approved Executive Budget, AIP, customers (Local routing slip and forwards to the different staff/ 1/2 day LBO/Asst. Budget APP, contracts, OBRs/PCVs, Gov't Offices/ personnel/division concern for assignment Officer approved request letter, PR, Depts., citizens Acceptance Inspection Report of Muntinlupa, Form, Disbursement Vouchers, Evaluates/analyzes and verifies the requests 2 Suppliers, canvass/quotations, Certificate of and its supporting documents Individuals from Emergency Purchase, Summary the Private sector of Expenses If "completeness, correctness, accuracy" is and students attained - verifies the budget balances, Operations Division 2.a. encodes in the GAAMS registries then signs/ 1 day Chief - Operations initials the OBR/PCV. Forwards to the Div. Analyst/Specialist Chief/Asst. Dept. Head for validation

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Internal and External clients/ Approved Executive Budget, customers AIP, APP, contracts, OBRs/ (Local Gov't PCVs, approved request letter, Offices/Depts., If "incomplete/for return" documents - PR, Acceptance Inspection citizens of analysts will indicate the reason(s) at the 2.b. back of the OBR/PCV, re-routes back to Admin Division Report Form, Disbursement Muntinlupa, the Admin Div. for release/return to the Vouchers, canvass/quotations, Suppliers, concerned office/person Certificate of Emergency Individuals from Purchase, Summary of the Private Expenses sector and students

Release and records the documents, 3 then returns to the office/person concern

Reviews/verifies the basis for charging Asst. Dept. Head/ the request by the analyst then initials 4 Operations Div. the OBR/PCV and forwards to the CBO Chief for approval

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Approves and signs the OBRs/PCVs 5 then forwards to the Admin Div. for final 1 day CBO OBR/PCV numbering and releasing

Prepares the Supplemental Budget/ Budget Analyst/ 6 Augmentation of the Executive Budget Asst. Dept. Head and SBF Budget

Photocopies, records and releases copies to concerned offices/persons then Admin Division- 7 1/2 day files the receiving copies of the OBRs/ Admin Staff PCVs/memos and other documents

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUDGET AND MANAGEMENT DEPARTMENT

PROCESS FLOW

E. Budget Implementation Phase

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / RESPONSIBLE NEEDED TIME FRAME

Generate the draft Status Appropriation Allot- ment and Obligation (SAAO) for reconcilia- Database Account- 1 tion by the different analysts from their regis- ability Division tries

Reconciliation of the reports generated in the 2 Budget Analyst file copies of each analyst in-charge

Prepares the final SAAOB report from the Database Account- Routing Slip, copy of OBR/PCV, 3 data provied by the budget analysts for final ability Division/ and other pertinent documents checking and initialed by the analysts Budget Analyst

Database Account- 4 Finalization/Final review of the SAAOB report ability Div./Asst. Dept. Head/LBO

On or before the 5 Submit and reports to the LCE the SAAOB 10th day of the LBO following month

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE BUILDING OFFICIAL We shall set upon the task of desired performance and work ethics of engineer’s and personnel that will effectively enforce a strict compliance to our mandate (National Building Code of the

Philippines [P.D. 1096] and its implementing Rules and Regulations) so that we shall have a government that is responsive to our needs and hope.

MISSION

Given the present condition and support of its mandate (The National Building Code of the Philippines [P.D. 1096] and its

Implementing Rules and Regulations), we shall provide and manage “quality services” for the purpose of ensuring the safety of all infrastructure facilities as well as the best use, ENGR. NOLI L. CLAVESILLAS occupancy & maintenance of buildings and other structures. Engineer III Officer-in-Charge STRATEGIC GOALS

2nd Floor, Right Wing, Main Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City To exercise supervision and control over revenue intake, collection of judicial amount of fees, fines and 861-1557 (direct line/fax), 862-2525 loc. 180/182 miscellaneous charges according to the schedule of fees of the NBC.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE BUILDING OFFICIAL

CITY MAYOR

OFFICER-IN-CHARGE

ENGINEER III

PROCESSING DIVISION ENFORCEMENT/INSPECTION DIV. ANNUAL DIVISION ADMINISTRATIVE DIVISION

ENGINEER III ADMIN. OFFICER V ENGINEER V ENGINEER II

PROJECT EVALUATION SR. ADMINISTRATIVE ADMIN. ASSISTANT VI ADMIN. OFFICE V ENGINEER III OFFICER I ASSISTANT II ENGINEER III

ENGINEER II ENGINEERING ENGINEERING ENGINEER I ENGINEERING PUBLIC SERVICES ASSISTANT ASSISTANT ASSISTANT FOREMAN

LICENSING ENGINEERING PUBLIC SERVICES ADMIN. AIDE IV ADMIN. AIDE IV OFFICER II ASSISTANT FOREMAN ENGINEER I

EXECUTIVE PUBLIC SERVICES LICENSINGOFFICER II ASSISTANT FOREMAN

ADMIN. ASSISTANT III

ENGINEERING ASSISTANT

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE BUILDING OFFICIAL

PROCESS FLOW

A. Issuance of Building, Occupancy and Other Permit

DURATION OF STEP PROCEDURE PERSON –IN-CHARGE ACTIVITY / FORMS AND DOCUMENTS FEES TIME FRAME

Documents as required of the 1 Receiving of documents Marites D.Brines 5-10 mins. National Building code of the Philippines (P.D.1096)

Enforcement Division 2 Inspection of site 2-3 days Building plan with lot plan (Building Inspector)

Process of application and building plan Assessment division  Land use  Engr. Antonio T.Aniṅon Jr. Based on the  Line and grade  Engr. Antonio T.Aniṅon Jr. schedule fees of  Architectural  Engr. Celsa M. Leyritana Building plan and submitted 3 3 days the National  Structural  Engr. Celsa M. Leyritana documents and forms building code of  Sanitary  Engr. Antonio T.Aniṅon Jr. the Philippines  Electrical  Engr.Robert G.Elamparo (P.D.1096)  Mechanical  Engr. Raymund Jaime P. Soriano

Complete documents/ 4 Approval of Permits Engr.Noli L. Clavesillas 15-30 mins. Requirements

5 Payment of fees Applicant(treasury) 15-30 mins. Order of payments

6 Releasing Nieves E.Cayman 5-10 mins.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE BUILDING OFFICIAL

PROCESS FLOW

B. Issuance of Wiring and Certificate of Final Electrical Inspection (CFEI) Permit

DURATION OF STEP PROCEDURE PERSON-IN-CHARGE ACTIVITY / FORMS AND DOCUMENTS NEEDED FEES TIME FRAME

1 Receiving of documents Paul L. Alvarez 3-5 mins.

Enforcement division 2 Building structure inspection 1 day (building inspector) Based on the schedule  Title (TCT).building permit, consent of lot 3 Encoding of wiring/CFEI Permit Paul L. Alvarez 5-10 mins. fees of the owner for tenant(notarized),contract of National lessee(tenant),Homeowners clearance 4 Printing of order of fees Paul L. Alvarez 3-5 mins. Building  Occupancy permit, yellow card from Code of the MERALCO,Meralco bill for reconnection 5 Payment of fees Applicant(treasury) 10-15 mins. Philippines (P.D.1096)

6 Approval of application Engr.Noli L. Clavesillas 10-15 mins.

7 Releasing Paul L.Alvarez 3-5 mins.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE BUILDING OFFICIAL

FEEDBACK FORMS

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE We envision the Business Permit and Licensing Office of Muntinlupa City to be the MODEL BPLO in the Philippines through the Muntinlupa-Business One Stop Shop (M-BOSS)

system creating a business-friendly environment and streamlined procedures to ensure efficient, fast and quality public service.

We also envision BPLO to be the leading department of the City Government of Muntinlupa in generating revenues for its continuous delivery of professionalized basic services to its constituents.

MISSION

MR. EDGAR A. LLAMAS The Business Permits and Licensing Office (BPLO) of the City City Government Department Head II Department Head Government of Muntinlupa exists to provide quality public service to the City’s taxpayers through Muntinlupa - Business One Stop Shop (M-BOSS) system in the processing of

1st Floor, Right Wing, Main Bldg., Muntinlupa City Hall, business permit applications and to foster an environment that National Road, Putatan, Muntinlupa City is conducive to the growth of local investments.

862-BPLO (2756) 851-BPLO (2756)

[email protected] OBJECTIVE [email protected]

fb.com/BPLO.Muntinlupa To regulate the issuance of business permit to all business establishments and all other business activities in the City of

Muntinlupa.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

CITY MAYOR

City Government Assistant Department Head II

COMPUTER BILLING AND INSPECTION / CONSUMER EXAMINER DIVISION INFORMATION DIVISION WELFARE DIVISION ADMINISTRATIVE DIVISION OCCUPATIONAL DIVISION

Licensing Officer III Sr. Admin Asst II IT Officer II Admin Officer V Admin Officer II

Licensing Sr. Admin Engineer IV Licensing Officer II Licensing Officer I Sr. Admin Asst. I Admin Asst. III Officer I Assistant II

Sr. Admin Sr. Admin Sr. Admin Asst. II Admin Officer I Admin Asst. V Admin Asst. II Admin Asst. I Assistant II Assistant II

Sr. Admin Sr. Admin Sr. Admin Asst. II Admin Asst. IV Admin Asst. IV Admin Asst. II Admin Asst. I Assistant II Assistant II

Sr. Admin Information System Sr. Admin Asst. I Admin Asst. II Admin Asst. I Admin Aide VI Admin Aide IV Assistant I Researcher

Public Service Foreman Admin Asst. VI Admin Asst. I License Inspector I Admin Aide V

License Inspector I Admin Aide VI Admin Aide V

Public Service Admin Aide V Foreman

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

PROCESS FLOW

A. Business Permit (New and Renewal – Single Window Transaction [SWiT])

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

1 Taxpayer Application 10-13 mins. (Internal) New Business: Based on City a. Examination and assessment Ordinance No. 93 BPLO Examiner 1. Duly accomplished and of submitted requirements -95 otherwise b. Issuance of Order of Payment (Abigail Garcia) notarized application form from the Building and Zoning 2. Business name registration known as the Building (Benedict Offices a. Single Proprietorship – Muntinlupa c. Issuance of Billing Statement Guardian) and Dept. of Trade and Revenue Code, Zoning (Jericho Industries (DTI) as amended by b. Partnership/Corporation the following City Manuel) – SEC Registration with Ordinance Nos.: BPLO Billing articles and by-laws and certificate of 94-40 (Rochie Alon) capitalization (notarized) Treasury Staff if business is a branch. 02-052 c. Cooperative – CDA (Ronald Sanchez) Registration with Articles 02-076 of Cooperation 03-092 3. Community Tax Certificate BPLO Billing 4. Barangay Business Permit 05-049 (Rochie Alon) 5. Zoning Endorsement / Tax 05-054 Order of Payment

05-073

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

2 Payment 6. Certificate of Occupancy 10-018 from City Building Office a. Issuance of Community Tax 11-036 Certificate (Cedula) and 7. Proof of right over the lot / Official Receipt property where business is 13-005 located: 13-014 a. Transfer Certificate of Title (TCT)/ 13-030 Condominium Certificate of Title (CCT)/ Tax 13-032 Declaration b. Lease Contract (if area/ 13-033 place of business is not owned)

8. Others (Depending on the Area, location or nature of business)

Renewal 1. Barangay Business Permit 2. Previous Business License and Mayor’s Permit, Assessment and Validated Official Receipts 3. Previous Audited Financial Statement Duly filed before the SEC and/or BIR

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

4. Previous BIR Payments Releasing (Monthly/ Quarterly)

a. Issuance of Business License 5. Notarized Certification of 3 and Mayor’s Permit Certificate Gross Sales b. For approval and signature of 6. Others (depending on the BPLO Chief and City Mayor area, location or nature of business)

Notes:  In the implementation of the Single Window Transaction (SWiT), all the (3) three steps are facilitated by the frontliner. This scheme limits the number of personnel or staff a taxpayer needs to transact with to just one.  In lieu of incomplete requirement/s, the taxpayer shall execute an affidavit of undertaking which provides that he/she will submit within a period of thirty (30) days the lacking requirements, otherwise, the BPLO will be constrained to revoke his/her Business License and Mayor’s Permit.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

PROCESS FLOW

B. Special Permit

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

Application BPLO Secretary For Exhibits/ Organizer a. Receiving and approval of (Jecela Diaz) or 1 6 mins. 1. Request Letter request letter BPLO Billing (Lani 2. Contract for the venue of the b. Issuance of billing statement Calupig) event 3. List of Exhibitors/ Certificate of Gross Rental (for Based On Treasury Staff 2 Payment 2 mins. organizer) Muntinlupa (Ronald Sanchez) Revenue Code, Taxpayer For Motorcade as amended by 1. Request Letter City Ordinance BPLO Chief (Gary 2. MTMB Clearance No. 02-076 Releasing Llamas /

a. Issuance of certification Authorized 3 5 mins. b. For approval and signature of Representative For Streamer / Banner BPLO Chief and City Mayor (Elisa Hilapo or Abigail Garcia) 1. Request Letter 2. Sample Lay-Out

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

PROCESS FLOW

C. Non-Contracting Certificate

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

(Internal) For Building Permit Requirements (Construction and Application BPLO Examiner a. Examination and assessment Renovation) 1 10 mins. (Abigail Garcia) of submitted requirements 1. Accomplished application b. Issuance of billing statement BPLO Billing form (Rochie Alon) 2. Affidavit of Non – Contracting (Notarized) Based On 3. Bill of materials Treasury Staff 4. TCT or CCT Muntinlupa 2 Payment 2 mins. Revenue Code, Taxpayer (Ronald Sanchez) 5. Blueprint (architectural plan) 6. Authorization Letter and ID as amended by City Ordinance For Occupancy Permit No. 02-076 Releasing BPLO Chief (Gary Requirements (Completion) a. Issuance of non – contracting Llamas / certificate (Construction / Authorized 1. Photocopy of Building 3 5 mins. Renovation / Completion) Representative Permit b. For Approval and signature of (Elisa Hilapo or 2. City Tax Certificate (For BPLO Chief Abigail Garcia) Construction / Renovation) 3. Receipts of Construction Materials

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

PROCESS FLOW

D. Business Closure / Retirement

DURATION OF PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS ACTIVITY / FEES RESPONSIBLE NEEDED TIME FRAME

(Internal) Application - examination of submitted 1 10 mins. requirements BPLO Examiner (Abigail Garcia)

Inspection BPLO Inspector (Randy a. Schedule of inspection Garcia)

2 3 – 4 working days BPLO Inspector (Randy Garcia) b. Actual inspection BPLO Examiner (Abigail Based On Muntinlupa Garcia) Revenue Code, as Taxpayer amended by City 3 Assessment and Billing 5 mins. BPLO Billing (Rochie Alon) Ordinance No. 02-076

Treasury Staff (Gina 4 Payment 2 mins. Bartolome)

BPLO Examiner (Abigail Garcia) Releasing 5 a. Issuance of Retirement Certificate 5 mins. BPLO Chief (Gary b. For Approval and signature of BPLO Chief Llamas)/ Authorized Representative (Elisa Hilapo or Abigail Garcia)

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA BUSINESS PERMITS AND LICENSING OFFICE

FEEDBACK FORMS

TAXPAYER FEEDBACK FORM TAXPAYER FEEDBACK FORM

Name of Client: Pangalan ng Kliyente: Name of Frontliner:

TRANSACTION/S MADE: TRANSACTION/S MADE:  New  Renewal  Retirement  New  Renewal  Retirement

 City Tax  Special Permit  Inquiry  City Tax  Special Permit  Inquiry

 Others:  Others:

CUSTOMER SERVICE: CUSTOMER SERVICE: Poor Good Very Good Excellent Poor Good Very Good Excellent

1 2 3 4 1 2 3 4 a. Job Knowledge     a. Kaalaman sa Trabaho     b. Speed of Service     b. Bilis ng Serbisyo     c. Courtesy     c. Pagiging Magalang     d. Personal Appearance     d. Personal na Kaanyuan     e. Working Environment     e. Kabuuang anyo ng BPLO    

COMMENTS AND SUGGESTIONS: KOMENTO O SUHESTIYON:

DATE SIGNATURE PETSA PIRMA

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ORGANIZATIONAL CHART CITY ARCHITECT’S OFFICE

CITY MAYOR

CITY ARCHITECT

ARCHITECTURAL DIVISION ADMINISTRATIVE DIVISION

ARCH. BEAUDON D. CAUSAPIN Architect II Administrative Officer II City Government Department Head II Department Head Engineer II Administrative Assistant II

2nd Floor, Left Wing, Main Bldg., Muntinlupa City Hall,

National Road, Putatan, Muntinlupa City Architect I Administrative Aide IV

862-6575 loc. 105/147/112 Draftsman III VISION Draftsman III We envision conceptualizing and designing of structures / built environments for the users Draftsman II MISSION

Draftsman I-B Our mission is to promote the standards of an Architectural Design for the structures / Built-environments that are functional and sustainable.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ARCHITECT’S OFFICE

PROCESS FLOW

A. Clients

DURATION STEP APPLICANT / SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Frontliner received the documents and forward to the City Architect Rubelyn H. Barranta / 1 1-3 minutes (Documents include approved letter & Ceferino B. Melo photocopy of title) Arch. Loyd Enriquez Assigned Personnel for the site visit and 15 minutes. – Engr. Raymund Moldez 2 inspection 3 hrs. Argee Ace V. Nicdao Theresa Viviene Abrigo

Request letter For Feasibility Study Evaluation and Arch. Beaudon D. Causapin 3 approved by the Confirmation of projects Arch. Loyd R. Enriquez Routing Slip City Mayor (Design & Schematic Phase) 2 - 3 days Arch. Loisa E. Dooc Arch. Loyd R. Enriquez Arch. Loisa E. Dooc Design Development Phase for Construction Theresa Viviene Abrigo 4 Documents 2 – 3 weeks William G. Bulatao

Catherine Rosary Nicolas Argee Ace V. Nicdao Forward to Engineering for Structural Design Rubelyn H. Barranta 5 5 minutes Transmittal letter and Estimate Ceferino B. Melo Collaboration with Engineering Department 6 Engr. Raymund Moldez for Structural Design and quantity survey

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ARCHITECT’S OFFICE

PROCESS FLOW

B. City Government Projects

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME FRONTLINER received the documents and forward to the CITY ARCHITECT Rubelyn H. Barranta / 1 1-3 minutes (Documents include approved letter & photocopy Ceferino B. Melo of title) Arch. Loyd Enriquez Assigned Personnel for the SITE VISIT AND 15 mins. – 3 Engr. Raymund Moldez 2 Routing Slip INSPECTION hrs. Argee Ace V. Nicdao Theresa Viviene Abrigo For FEASIBILITY STUDY Evaluation and Arch. Beaudon D. Causapin 3 Proposed City Confirmation of projects 2 - 3 days Arch. Loyd R. Enriquez Routing Slip Projects (DESIGN & SCHEMATIC PHASE) Arch. Loisa E. Dooc (City Mayor) Arch. Loyd R. Enriquez Arch. Loisa E. Dooc Design Development Phase for CONSTRUCTION Theresa Viviene Abrigo 4 2 – 3 weeks DOCUMENTS William G. Bulatao Catherine Rosary Nicolas Argee Ace V. Nicdao FORWARD to Engineering Department for Rubelyn H. Barranta 5 5 minutes Transmittal letter Structural Design and Estimate Ceferino B. Melo Collaboration with Engineering for Structural Engr. Raymund Moldez 6 Design and quantity survey

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ARCHITECT’S OFFICE

FEEDBACK FORMS

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE We envision the Legal Office of Muntinlupa City to be a professional law organization that will unceasingly uphold the laws and the Constitution vigilantly guard the rights and interests of the City and staunchly defend the poor and the oppressed.

MISSION

To this end, we shall endeavor to keep abreast with the laws and jurisprudence, procure the necessary office materials and facilities, equip our personnel with legal skills and training, secure a 100% success rate in our legal cases and serve the constituents of the City in line with the credo that those who have less in life shall have more in law.

OBJECTIVES

The Office of the City Attorney aims: ATTY. GENALYN C. ESTRERA City Government Department Head II 1. To regularly attend mandatory continuing legal education, Officer-in-Charge seminars, skills training and legal updates for its legal officers. 2nd Floor, Left Wing, Main Bldg., Muntinlupa City Hall, 2. To equip the Legal Office with updated legal materials, computer facilities, a legal library and the other technology. National Road, Putatan, Muntinlupa City 3. To improve the facilities of the Legal Office to accommodate 862-6575 loc. 105/147/112 lawyer’s meetings, settlement of dispute and mediation proceedings. 4. To have a more efficient and organized system of filing, endorsement and inventory of case, documents and communications. 5. To build a stronger, more cohesive and unified relationship among the personnel in the Legal Office.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

CITY MAYOR

CITY GOVERNMENT DEPARTMENT HEAD II

ASST. DEPT. HEAD Legal Office-Attorney IV

Legal Office-Attorney IV

ADMINISTRATIVE AFFIDAVIT LEGAL ADVISE

Administrative Officer I Administrative Assistant IV Community Affairs Officer II

Administrative Asst. II Public Services Foreman Public Services Foreman

Administrative Aide IV Public Services Foreman Administrative Assistant I

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

A. Drafting of Affidavits

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Constituent proceeds to an available window 1 of Affidavits Section

Constituent gives details of Affidavit 2 requested

Supporting legal Constituents Boyet Diaz Staff verifies information given and proceeds documents 3 (Individuals, Jhanine Foronda to encode (Birth Certificate, Homeowners or 5 mins. Argie Janohan Marriage Contract, Community Linbert Tomimbang Death Certificate Associations) Cristina Lizardo etc.) 4 Staff prints encoded Affidavit

Constituent signs in Logbook after receiving 5 Affidavit Constituent proceeds to Notary Public for 6 notarization

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

B. Drafting of Other Common Legal Forms

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Constituent proceeds to Staff and gives 1 details of desired legal instrument Valid Government Constituents Staff verifies information and details given Boyet Diaz 2 ID’s / Others (Individuals, and drafts instrument Jhanine Foronda (depending on Homeowners 5 mins. Argie Janohan instruments Linbert Tomimbang or Community Staff prints and releases instrument to needed, i.e. OR/ 3 Cristina Lizardo Associations) constituent who signs in Logbook CR, TCT, SPA, etc.) Constituent proceeds to Notary Public for 4 notarization

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

C. Rendering of Free Legal Counseling / Advise

DURATION APPLICANT / OF STEP SERVICE PROVIDER PERSON IN CHARGE FORMS CLIENT ACTIVITY / TIME FRAME

Constituent proceeds to Staff to provide 1 personal information and details of legal query

Constituents Staff refers constituent to Legal Officer (Individuals, Depending on who will render legal advice based on Within 30 Lorna Sagum Homeowners provisions of law and jurisprudence or Atty. Karen Baldonasa nature of legal 2 mins or Community who will refer constituent to an Atty. Chona Orbita advice sought Associations) appropriate office/agency that can directly address his/her concerns

Constituent accomplishes Feedback 3 Rating Form

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

D. Mediation / Arbitration of Constituents

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Staff prepares and sends an invitation for 1 adverse party to appear and attend mediation on a designated schedule

On designated schedule, requesting constituent and adverse party both Constituents proceed to assigned Legal Officer who 2 will arbitrate/mediate according to (Individuals, Documents provisions of law or jurisprudence or refer Atty. Karen Baldonasa depending on Homeowners Within 1 hour parties to an appropriate office/agency Atty. Chona Orbita nature of legal or Community that can directly address their concerns advise sought Associations) Legal Officer writes summary of 3 proceedings in Logbook for Parties to sign

Parties accomplishes Feedback Rating 4 Form

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

E. Rendering Legal Opinion

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Requesting official endorses letter- 1 request for action.

Staff receives letter-request, log it, then 2 forwards to the Head.

City Mayor, 3 Legal Officer drafts opinion. Depending on City Officials, Within 3 Atty. Genalyn Estrera Atty. Karen Baldonasa document/opinion Sangguniang Legal Officer returns draft opinion for Working Days 4 Atty. Chona Orbita sought. Panglungsod review of Head.

Opinion is finalized and signed and 5 releasing is recorded in Logbook

Final opinion is sent to the requesting 6 official

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

F. Drafting of Review of Ordinances, Resolutions, IRR’s

DURATION OF APPLICANT / STEP SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Requesting official endorses letter-request for 1 action.

Staff receives letter-request, logs it, then 2 forwards to Head

Head assigns Legal Officer to prepare 3 requested document. City Mayor, City 4 Officials, Legal Officer drafts requested document Atty. Genalyn Estrera Depending on Within 4 weeks Atty. Karen Baldonasa document Sangguniang Atty. Chona Orbita requested Panglungsod Legal Officer returns draft of requested 5 document (with covering letter in proper cases) for review of Head

Requested document (with covering letter in 6 proper cases) is finalized and signed and releasing is recorded in Logbook

Final document (with signed covering letter in 7 proper cases) is sent to requesting official

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

G. Drafting or Review of Executive Orders, Memorandum of Agreements & Contracts

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Requesting official endorses letter- 1 request for action. City Mayor, Depending on City Officials, document Sangguniang Staff receives letter-request, log it, then 2 requested Panglungsod forwards to the Head.

Head assigns Legal Officer to prepare 3 requested document

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

PROCESS FLOW

H. Participation in Various Committees, Boards or Task Forces

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Concerned committee, board or task 1 force sends invitation/notice of meeting.

2 Staff receives and logs invitation/notice. Within 3 Atty. Genalyn Estrera 3 City Officials Notice/invitation is forwarded to Head. Atty. Karen Baldonasa File working days Atty. Chona Orbita Head assigns Legal Officer or staff to 4 attend.

Legal Officer/staff attends and gives 5 report/feedback on meeting attended.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE

FEEDBACK FORM

Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT We envision the City Human Resource Management Department as the primary department that advocates professionalism in public service, fostering harmonious relationship for the welfare of every employee through the provision of efficient, effective and quality service, in consonance with the City’s vision of promoting the rule of transparency, caring and accountable leadership under the guidance of the Almighty God.

MISSION

1. Fostering harmonious relationship for the welfare of every employee. 2. To provide efficient, effective and quality Human Resource Service. 3. To develop competent people to become assets to organization.

MS. GLENDA Z. ANIÑON FUNCTIONS City Government Department Head III Officer-in-Charge General administration and support services on Personnel Management and Development.

2nd Floor, Right Wing, Main Bldg., Muntinlupa City Hall, PROJECT/ACTIVITY National Road, Putatan, Muntinlupa City

862-2525 loc. 133/151/152/154/155/156 Personnel administration, Recruitment and Payroll services, Issuances and Processing of Appointment, Fringe Benefits, [email protected] Personnel Development Training and Discipline. [email protected]

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

CITY MAYOR

OFFICER-IN-CHARGE

PAYROLL AND CAREER DEVELOPMENT PERSONNEL ADMINISTRATIVE RECRUITMENT AND BENEFITS AND AND ADVANCEMENT PLACEMENT DIVISION WELFARE DIVISION ATTENDANCE DIVISION DIVISION DIVISION COMMITEES

PSBP ADMINISTRATIVE SENIOR ADMINISTRATIVE SENIOR ADMINISTRATIVE SENIOR ADMINISTRATIVE ADMINISTRATIVE PMT ASSISTANT VI ASSISTANT II OFFICER ASSISTANT II OFFICER II PRAISE GRIEVANCE ADMINISTRATIVE ADMINISTRATIVE ADMINISTRATIVE ADMINISTRATIVE ADMINISTRATIVE ASSISTANT II OFFICER II OFFICER II ASSISTANT II OFFICER II

PUBLIC SERVICES ADMINISTRATIVE ADMINISTRATIVE ADMINISTRATIVE FOREMAN ASSISTANT II ASSISTANT II ASSISTANT II

ADMINISTRATIVE AIDE IV ADMINISTRATIVE ADMINISTRATIVE ASSISTANT II ASSISTANT II

ADMINISTRATIVE AIDE VI ADMINISTRATIVE ASSISTANT II

ADMINISTRATIVE AIDE IV ADMINISTRATIVE ASSISTANT I

ADMINISTRATIVE AIDE VI

PLMUN PUBLIC MARKET OSMUN

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

PROCESS FLOW

RECRUITMENT AND PLACEMENT DIVISION

A. Promotion

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review submitted Department submit letter recommendation, IPCR, and 2 Letter request; 1 1 day Senior Admin Asst II request for Promotion of Staff copies of updated Personal PDS data Sheet Coordinate with PMT Secretariat to get the Performance Evaluation 2 1 day Admin. Assistant VI Performance Evaluation Report Report for 2 rating period Evaluate the recommendation to assure that the applicant for 3 promotion meets the 1 hour Senior Admin Asst II - requirements based on the Qualification Standard Include the application for the next PSPB meeting to set the 4 1 day PSPB Secretariat - schedule of interview; notify the candidates for promotions PSPB will interview the 5 arbitrary PSPB Board Interview Form employees for promotion

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Evaluate the ratings of the 6 PSPB; prepare the 1 day PSPB Secretariat Evaluation Form recommendation

7 Approve the promotion arbitrary City Mayor -

Letter Request; Check all the requirements Performance Evaluation 8 1 day Senior Admin Asst II needed for promotion Report; Summary of Attendance; PDS 9 Prepare the new appointment 1 day Senior Admin Asst II Appointment Paper Signing/approval of 10 arbitrary City Mayor appointments Record date of assumption to 11 office and conduct Oath of arbitrary City Mayor Oath of Office Office with the City Mayor Transmit approved 12 appointments to concerned 1 hour Senior Admin Asst II Appointment Paper personnel Submit approved appointment/ Admin. Officer II/ 13 1 day Appointment Paper s to CSC Admin. Asst. III

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B. First Salary

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Submit requirements for 1st DTR; SALN; 1 Check the requirements 15 minutes Senior Admin Asst II salary payment Appointment Paper

Process the voucher for 1st Senior Admin Asst II / 2 salary and forward the voucher 1 day ALOBS; Voucher Admin Asst III to CHRMD Head for signature

3 Sign the voucher 1 day OIC-CHRMD ALOBS; Voucher

Release the voucher to 4 15 minutes Senior Admin Asst II ALOBS; Voucher employee

Advise the Payroll Master 5 15 minutes Senior Admin Asst II - regarding first salary

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

C. Creation of 201 Files

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Checklist of Gather and attached to 201 all requirements: the requirements, application Submit all requirements application letter; PDS; 1 letter, PDS, result of exam and 1 hour Admin. Officer II needed for employment result of exam and interview, recommendation interview; letter recommendation letter Admin. Officer II/ Checklist of 2 Update the list of 201 file 2 hours Admin Aide IV/ Admin requirements for 201 Aide III/ Admin Asst II Compile the attachments in a Admin Asst II / Admin Checklist of 3 2 hours folder with proper indexing Aide IV/ Admin Aide III requirements for 201

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

D. Resignation

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Submits a resignation letter Approve the resignation letter City Mayor 1 addressed to the City Mayor and forward to CHRMD Officer arbitrary Resignation Letter City Administrator or City Administrator for further action

Verify and review the letter, advised the Payroll and 2 30 minutes Senior Admin Asst II - Benefits Division for processing

Reflect the resignation on PMIPS; take necessary action 3 15 minutes Sr. Admin Asst. II - such closing of SR; Leave credits accumulation

Forward 201 files to the Admin Aide IV 4 Records office and label it as 1 day 201 file Admin Aide III inactive file.

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

E. Civil Service Commission Service Card

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Compile POCA, Plantilla of Submit documents needed for Casual Appointments, copies Admin. Officer II/ POCA; List of 1 1 day CSC of all the requirements for Admin Asst III Requirements (newly hired employee) Compile and Plantilla of Casual Admin. Officer II/ 2 15days-1 month POCA Appointments ( for renewal) Admin Asst III

Transmit to the Civil Service Commission for the creation of Admin. Officer II/ POCA; List of 3 1 day the new S-card for the newly Admin Asst III Requirements hired or updates the S-card for

Civil Service POCAI; List of 4 Receive the documents 1 day Commission Requirements

Create new S-card for the newly hired employee or Admin. Officer II/ 5 2 hours S-Card update the information in the S Admin Asst III -card for the renewal. Submit

Director of the Civil 6 Affix the signature for renewal arbitrary - Service Commission

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

PROCESS FLOW

BENEFITS AND WELFARE DIVISION

 Process different benefits for the employees of the City Government of Muntinlupa:  Health Benefits  HealthCare Loan and Hospitalization Reimbursement  Death benefits  Clothing Allowance  Leave Benefits  Process Certificate of Clearance  Process Commutation of Leave Credits  Provide request for Service record; Certificate of Employment and other certifications

A. HOSPITALIZATION REIMBURSEMENTS

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Request Letter; Medical Scan and analyze the request, Certificate; Abstract; Submit request letter for once approved by CHO Head Statement of Hospital 1 Reimbursement with arbitrary CHO Head forward the Endorsement to Bill; Original receipt; attachments to CHO Mayor's Office Charge Ticket; Medical Prescription Sign and approve the 2 endorsement, Forward to the arbitrary City Mayor Endorsement Form CHRMD

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Check the status of employees as well as their legal 201 File/ Birth, Marriage 3 30 minutes Admin Asst. II dependent; make sure all the Contract requirements are complete and

Compute the total cost of the Original Receipt with 4 30 minutes Admin Asst. II hospitalization expenses signature

Verify/Update in the record of the Hospital expenses 5 1 hour Admin Asst. II Healthcare Database (database) cover if benefits does not exceed the allowable

If ok then prepare the Obligation Request, Voucher 6 30 minutes Admin Asst. II OBR/Voucher for reimbursements and attached all the requirements Review and verify the processed documents; Supervising Admin OBR/Voucher/ 7 30 minutes Endorse to the CHRMD Officer Officer HealthCare Documents for approval 8 Approve the request 1 day OIC-CHRMD -

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Release the documents using the reimbursement logbook; give instruction to the receiving Photocopy Obligation person to provide 3 copies Request, voucher and all each for Obligation Request, requirements for vouchers and 2 copies each for Endorsement Form; 9 arbitrary Admin Asst. II reimbursement plus the other remaining documents, OBR/Voucher endorsement form signed by plus the endorsement form CHO signed by the CHO-Head, secure one copy for CHRMD file then proceed to City Budget for processing. Proceed documents to Budget OBR/Voucher/ 10 Process the request arbitrary City Budget Office Office HealthCare Documents

Mark the number on the Reimbursement 11 Reimbursements Logbook and 1 day Admin Asst. II Logbook file the document in 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B. DEATH BENEFITS

B.1 Deceased Person is the Employee

B.1.1 Health Care Funeral and Burial Benefits

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review the employee's 201 file Death Certificate; Birth 1 Claimant to request for benefit if the benefit has not yet been 1 day or Marriage Contract claimed Admin Asst. II Death Certificate; Birth

or Marriage contract; Check if all the requirements 2 30 minutes Funeral Service are complete and valid Contract; Original Admin Asst. II receipt

Verify with the Payroll Master if the employee is still active in 3 the roll and advices the 1 hour Admin Asst. II necessary adjustments, if there's any Verify the identity of the Birth or Marriage 4 claimant base on the 1 hour Contract employee's 201 file Admin Asst. II

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Prepare the Obligation Request and Voucher for Health care 5 Death Benefits with the claimant's 1 day Admin Asst. II OBR/Voucher name on it and attached all the requirements for signing of the

Review and verify the processed Supervising Admin OBR/Voucher/ Required documents for endorsement to the 30 minutes 6 Officer documents CHRMD Officer's approval 7 Approve the request 1 day OIC-CHRMD - Release the documents using the Death Benefits logbook; give instruction to the receiving person Photocopy Obligation Request, to provide 3 copies each for OBR/Voucher/ Required 8 voucher and all requirements for ALOBS, vouchers and 2 copies 30 minutes Admin Asst. II documents claims each for other remaining documents, secure one copy for CHRMD file then proceed to City Budget for processing. 9 Process the request arbitrary City Budget Office -

Mark the number or name on the 10 Death Benefits Logbook and file 1 day Admin Asst. II Death Benefits Logbook the document in the 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B.1.2 City Government Employee's Funeral Assistance ("ABULOY")

Death Certificate; Birth Check if all the requirements or Marriage contract; 2 30 minutes are complete and valid Funeral Service Admin Asst. II Contract; Original

Verify with the Payroll Master on when will the "abuloy" will 3 be deducted from the payroll, 1 hour Admin Asst. II - as the Payroll master should write the paydate on the Death

Verify the identity of the Birth or Marriage 4 claimant based on the 1 hour Contract employee's 201 file Admin Asst. II

Prepare the Certificate for "abuloy" wherein it is named 5 1 day Abuloy Certification after the claimant and attaches all the requirements for signing Admin Asst. II

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review and verify the processed documents for Supervising Admin Certifcation/ Required 30 minutes 6 endorsement to the CHRMD Officer documents Officer's approval 7 Approve the request 1 day OIC-CHRMD - Release the documents using the Death Benefits logbook; instructs the receiving person Photocopy all the to provide one copy for each of Logbook/ Abuloy 8 30 minutes Admin Asst. II requirements for claims the documents for 201 file and Certification the original copy to be forwarded to the City Accounting Office Abuloy Certification/ 9 Process the request arbitrary Accounting Office Voucher Mark the number on the Death Death Benefits 10 Benefits Logbook and file the 1 day Admin Asst. II Logbook/ 201 file document in the 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B.2 Deceased Person is a Dependent of the Employee

B.2.1 Health Care Death Benefits

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review the employee's 201 file Death Certificate; Birth 1 Request for benefit if the benefit has not yet been 1 hour Admin Asst. II or Marriage Contract claimed

Death Certificate; Birth Check if all the requirements or Marriage contract; 2 30 minutes Admin Asst. II are complete and valid Funeral Service Contract; Original

Verify if the dependent is 3 declared in the Personal Data 1 hour Admin Asst. II - Sheet in the 201 file Prepare the ALOBS and Voucher for Health Care Death Benefits with the Claimant's Birth or Marriage 4 1 day Admin Asst. II name and attached all the Contract requirements for signing of the CHRMD Officer Review and verify the processed documents, Supervising Admin OBR /Voucher/ 5 30 minutes endorses to the CHRMD Officer Required documents Officer for approval

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME 6 Approve the request 1 day OIC-CHRMD - Release the documents using the Death Benefits logbook; give instruction to the receiving person to provide 3 copies Logbook/ OBR / Photocopy OBR, voucher and each for OBR, vouchers and 2 7 30 minutes Admin Asst. II Voucher/ Required all requirements for claims copies each for other documents remaining documents, secure one copy for CHRMD file then proceed to City Budget for processing. 8 Process the request arbitrary City Budget Office - Mark the number or name on the Death Benefits Logbook Death Benefits 9 1 day Admin Asst. II and file the document in the Logbook/ 201 file 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

C. CLOTHING ALLOWANCE

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review the employee's 201 file Request for Clothing Supervising Admin 1 if the benefit has not yet been 1 hour Request Letter Allowance Officer claimed Check the hiring date of the employee if he/she has served for a minimum period of six Supervising Admin 2 months and still active in the 30 minutes Appointment Paper Officer current payroll and/or Appointment or Contract of Service will be renewed.

Verify using the copy of the Clothing Allowance Payroll of Supervising Admin 3 1 hour Clothing Payroll Journal the current year if the name of Officer the requested party is included

If not in the list, prepare the OBR /Voucher; ALOBS and Voucher for Supervising Admin 4 1 day Appointment; Payroll Clothing Allowance and Officer Journal attached all the requirements Review and verify the OBR /Voucher; processed documents for Supervising Admin 5 30 minutes Appointment; Payroll endorsement to the CHRMD Officer Journal Officer's approval

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME 6 Approve the request 1 day OIC-CHRMD - Release the documents using the Clothing Allowance logbook; give instruction to the receiving person to provide 3 OBR /Voucher; Photocopy OBR, voucher and copies each for OBR, vouchers Supervising Admin 30 minutes Appointment; Payroll all requirements and 2 copies each for other Officer Journal remaining documents, secure one copy for CHRMD file then proceed to City Budget for processing. ALOBS/Voucher; 8 Process the request arbitrary City Budget Office Appointment; Payroll Journal Mark the number or name on Clothing Allowance Logbook Supervising Admin 9 1 day Clothing Logbook and file the document in the Officer 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

D. CERTIFICATE OF CLEARANCE

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Police, Fiscal, Court Clearance; Notice of Salary Adjustments, Check if all the requirements 1 Request for Clearance 30 minutes Admin Asst. II SALN, ID surrender; are complete and valid Appointments; Resignation letter (if resigned) Check the hiring date of the employee if he/she has served for a minimum period of six Appointment Paper; 2 months and still active in the 30 minutes Admin Asst. II Service Record current payroll and/or Appointment or Contract of Service will be renewed.

Verify with the Payroll Master if the employee is still active in 3 30 minutes Admin Asst. II the payroll and advice the necessary adjustments, if

Update and prepare two (2)

sets of service record, one as attachment for the Certificate 1 hour Admin Asst. II Service record of Clearance and the other is 4 for 201 file 97

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Check if the employee has still 5 remaining leave credits using 30 minutes Admin Asst. II Leave Certification the PMIPS Certificate of Clearance; Create Certificate of Leave Application; Clearance, Leave Application, Certificate of Leave Certificate of Leave Credits, 6 1 hour Admin Asst. II Credits; Service and Service Record; COE, Record; attached attached employee's ID to 201 employee's ID to 201 file file; COE Review and verify the processed documents; forward Supervising Admin 7 1 hour Certification Created to the CHRMD Officer for Officer approval 8 Approve the request 1 day OIC-CHRMD Certificate of Clearance Release the certificate of clearance together with the remaining requirements using Send out the clearance form Logbook/ Clearance the Communication Logbook 9 to all the department heads 10- minutes Admin Asst. II Form and all required and inform the client to return concern documents all the documents after signing of all the signatories in the Clearance Form

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Examine if all the attachments are properly signed. Instruct the receiving person to provide Clearance Form and all Photocopy all the 10 2 copies each of all the arbitrary Admin Asst. II required documents/ requirements documents; get one copy for 201 file 201 file and the remaining copy is for the employee Mark the number or name on 11 Commutation Logbook and file 1 day Admin Asst. II Commutation Logbook the document in the 201 file

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

E. LEAVE BENEFITS

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review the Leave Application if complete and valid and record 1 File for Leave Application the name, covered period, and 5 minutes Admin Asst. II Leave Form type of leave to the record book Encode/update the leave 2 application data in the Leave 5 minutes Admin Asst. II Leave Form Module of PMIPS 3 Approve the leave application 1 day OIC-CHRMD Leave Form Transmit the leave applications 4 to the City Administrator for 1 hour Admin Aide VI Leave Form signature and approval Approve the leave application; 5 transmit back to the CHRMD arbitrary City Administrator Leave Form office after singing Verify if all the leave applications are returned by checking the record book, 6 checks if all the leave 5 minutes Admin Asst. II Leave Form applications are approved and signed, transmits to the Records section for filling

100

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

F. COMMUTATION OF LEAVE CREDITS

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Review the employee's 201 file Request for commutation of 1 if the benefit has not yet been 1hour Admin Asst. II 201 file leave credits claimed

Check if all the requirements 2 30 minutes Service Record are complete and valid

Verify if the employee is still active in the payroll system 3 30 minutes Admin Asst. V - and advice the necessary adjustments, if there's any Check if the employee has still 4 remaining leave credits using 30 minutes Admin Asst. II - the PMIPS Check the Certificate of Last Salary issued by the Accounting Office if the Certification of Last 5 employee has overpayment of 30 minutes Admin Asst. II Salary received salary which should be deducted to the commutated leave credits

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Check the Certificate of clearance for deductions or 6 1hour Admin Asst. II Certificate of Clearance loans to be subtracted from the commutated leave credits Review and verify the processed documents for Supervising Admin Certificate of Clearance/ 7 30 minutes endorsement to the CHRMD Officer ALOBS/Voucher Officer's approval 8 Approve the request 1 day OIC-CHRMD Release the documents using the Commutation logbook; give instruction to the receiving person to provide 3 copies each for ALOBS, vouchers and OBR /Voucher/ 9 30 minutes Admin Asst. II 2 copies each for other Required documents remaining documents, secure one copy for CHRMD file then proceed to City Budget for processing. Mark the number or name on 10 Commutation Logbook and file 30 minutes Admin Asst. II Commutation Logbook the document in the 201 file

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

PROCESS FLOW

ADMINISTRATIVE DIVISION

 Administer:  Human Resource Action  Personnel Relations, Policies and Procedures  Supplies, Materials, Transportation, Utility  Employee counseling, complaints and grievances  Records and File

A. RECEIVING OF DOCUMENTS

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Receive the documents; assort Admin Aide IV / Public 1 Forward the document 7 hours - and log the documents Services Foreman Forward the documents to the 2 5 minutes Admin Aide IV - City CHRMD Officer

Attend to the request of the documents, forward to 3 respective division and 5 minutes OIC-CHRMD Routing Slip attached necessary notes or actions

Log and sort the documents and take necessary actions, 4 1 hour Admin Aide IV - once done notify/forward to the requesting party or for 201 file

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B. FACT-FINDING INVESTIGATION ON CASES FOR DISCIPLINE BOARD

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Receive letter of complainant; 1 File letter of complaint from the Department, CO- 5 minutes Admin Aide IV Complaint Letter Employees; or Private Citizen Gather evidence on 2 disciplinary case submitted by 2 weeks Grievance Machinery complainant Notify the person about the Person with complaint will complaint through letter stating 3 3 days Grievance Machinery Notification Letter respond to explain his/her side in verbal or in written form Case will be presented to 4 3 weeks Grievance Machinery discipline board for decision Transmit a written decision 5 from Discipline Board to which 1 week Grievance Machinery Decision Letter action will be taken

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

C. REQUEST FOR SERVICE RECORD

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME 1 Sign client logbook request Check logbook request 15 minutes Admin Asst. II Request Logbook

Prepare and process the Service 2 30 minutes Admin Asst. II Record; forward to the CHRMD

3 Sign the Service record 1 day OIC-CHRMD

Release to transaction section or 4 5 minutes Admin Aide IV requesting employee

D. REQUEST FOR CERTIFICATE OF EMPLOYMENT

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Sign client logbook request and 1 Check logbook request 15 minutes Admin Assistant II Request Logbook specify the purpose of request Prepare the Certificate of 2 Employment; forward to the 30 minutes Admin Assistant II CHRMD Officer for signature Sign the Certificate of 3 1 day OIC-CHRMD Employment Record documents in the logbook 4 and release to transaction section 5 minutes Admin Aide IV or requesting employee

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

PROCESS FLOW

CAREER DEVELOPMENT AND ADVANCEMENT DIVISION

 Conduct orientation/re-orientation seminar for new and old employees  Proposed and execute trainings as required by the City Government and the Civil Service Commission  Accommodate and endorse student trainees on various offices

A. CONDUCTING SEMINARS

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Prepare and submit list of Proposed letter for 1 participants recommended for 1 day Admin Officer II seminar seminars

Review the proposed seminar and Proposed letter for 2 request for Mayor's approval on arbitrary OIC-CHRMD seminar schedule of seminars

Set the schedule, and prepare the interdepartmental memorandum Admin Officer II/ Admin Schedule form; 3 1 day informing the employees who will Asst II/ Admin Aide VI Memorandum be included on the seminar

Encode and print the necessary letters; prepare the materials, visual aids, and other teaching Admin Officer II/ Admin Program List; Visual Aids 4 1 week equipment; coordinate with the Asst II/ Admin Aide VI and lecture materials venues and the speakers; and prepare the program

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Facilitate the program, Admin Officer II/ Depends on 5 Attends the seminar distribute and collect the Admin Asst II/ Admin Survey Form Training Hours survey forms Aide VI Prepare the Certificate of Admin Officer II/ Certificate of 6 Attendance, then forward to 1 day Admin Asst II/ Admin Attendance Mayor's Office for signature Aide VI Sign the certificate of Certificate of 7 arbitrary City Mayor attendance Attendance Admin Officer II/ Assist the CHRMD Officer in Certificate of 8 Receives the Certificate arbitrary Admin Asst II/ Admin awarding the certificates Attendance Aide VI Admin Officer II/ Secure duplicate copies of the Certificate of 9 1 day Admin Asst II/ Admin certificates for filling Attendance Aide VI Prepare the minutes and Admin Officer II/ accomplishment report, submit Minutes and 10 1 day Admin Asst II/ Admin the report to the CHRMD Accomplishment Report Aide VI Officer

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B. APPLICATION FOR ON-THE-JOB TRAINING

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Letter request from school , 2 resume with 2x2 photos, Waiver for OJT secured fr Legal Interview and refer applicant to Admin Officer II/ Office for 18 yrs old and Inquires about the 1 appropriate office/s; gives 1 hour Admin Asst II/ Admin above, for minors, requirements requirements Aide VI parents must execute the waiver, Performance appraisal form from school, Time Card

Check the submitted Submit request letter of Admin Officer II/ requirements, prepare the Endorsement Letter; 2 student / applicant, as well as 1 day Admin Asst II/ Admin letter of endorsement for the OJT Requirements the requirements Aide VI office or department that needs

Endorse the OJT to the Admin Officer II/ Department Head, secure 3 1 hour Admin Asst II/ Admin Endorsement Letter receive copy of the Aide VI endorsement letter as well as

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Completion of the number of Confirm the completion of Officer whom the OJT 4 arbitrary Completion Form hours required hours required has render service Check the DTR, prepare the Admin Officer II/ Certificate of Completion then DTR; Certificate of 5 1 day Admin Asst II/ Admin forward to the Department Completion Aide VI Head for signature Evaluation form; Sign the Certificate of 6 arbitrary OIC-CHRMD Certificate of Completion Completion

Give the Certificate of Admin Officer II/ Certificate of 7 Completion and secure a copy 30 minutes Admin Asst II/ Admin Completion for filling Aide VI

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

C. PERFORMANCE EVALUATION REPORT

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Submit the duly accomplished Receive the Performance Performance Evaluation 1 Performance Evaluation Evaluation Report and forward 15 minutes Admin Aide IV Form Report to the CHRMD Officer Endorsed to the PERC Performance Evaluation 2 1 day OIC-CHRMD Committee Form Check the Performance Evaluation Report, if there is an incomplete information or Performance Evaluation 3 arbitrary PERC Committee incorrect computation it will be Form forwarded back to the employee thru AO's Fill the incomplete or recheck Recheck the Performance Performance Evaluation 4 2 weeks PERC Committee the computation Evaluation Report Form Secure a duplicate copy for Performance Evaluation 5 1 month PERC Committee filling Form

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

D. REPORTS FOR PERSONNEL SELECTION AND PROMOTION BOARD

DURATION STEP APPLICANT / CLIENT SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Prepare and submit the list of the Letter request; 1 employees to be interviewed by 2 hours Senior Admin Asst II Performance Evaluation the PSPB Report; PDS Request the DTR of the employees included in the list to the Payroll and Attendance Summary of Attendance; 2 1/2 day Senior Admin Asst II Division, and the leave application Leave Form to the benefits and welfare division Print and submit the DTR of the 3 30 minutes Admin Asst. V DTR employees Gather the DTR and the leave 4 application reports, and 30 minutes Senior Admin Asst II DTR; Leave Form consolidates the information Check the consolidated data and prepare the report together with the Performance Evaluation Performance Evaluation 5 Forms needed during the PSPB 2 hours Senior Admin Asst II Report session as their basis for incentives and rewards, actions, and administrative sanctions Performance Evaluation 6 Receive the report 10 minutes PSPB Committee Report

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

PROCESS FLOW

PAYROLL AND ATTENDANCE MONITORING DIVISION

 Process payroll and pay slip for the employees of City Government  Provide a daily time record for the finger scan-transacting employees  Monitor the finger scan transactions and the finger scan units  Check and tag DTR of non –biometrics employees Countercheck Summary of attendance versus DTR and biometrics transactions

A. ATTENDANCE MONITORING

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Receive and encode the date and Inquire on the transaction in the time indicated in the employee's Finger scan; submit locators slip; locator slip; verifies and encodes the Locator Form; Leave Form; Admin Assistant II; 1 submit application for leave; submit applied leave of absences; check if 30 minutes DTR; Summary of Admin Assistant II daily time record (non-finger scan there are absences in the submitted Attendance employees) DTR and report to the payroll processor

Segregate DTR submitted by the department (non-finger scan); prepare 2 report on absences; prepare a list of 4 days Admin Assistant II DTR; Hold Salary Form employees who failed to submit dtr for holding of salaries

Download the transactions on all finger scan units to the system; post all encoded transactions: Official Admin Assistant II Locator Form; Leave Form; Business, Leave Application, and 3 1 hour Admin. Asst III DTR; Summary of Overtime Application; Processes, Admin Asst II Attendance review and verify printed dtr versus Reports on summary of late/ undertime and absences 112

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

B. SALARIES AND OTHER ADJUSTMENTS

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME Submit request letter for Salary Letter Request; Salary 1 adjustment; attached all Verify the adjustment/s 5 minutes Sr. Admin Asst. II Adjustment Form necessary documents Check if all the requirements are Letter Request; Salary 2 5 minutes Sr. Admin Asst. II complete and valid Adjustment Form

Prepare Adjustments Form 3 15 minutes Sr. Admin Asst. II Adjustment Form reflecting the amount of

Endorse to the CHRMD Head for 4 2 minutes Sr. Admin Asst. II - approval of the adjustments Determine if adjustments is for 5 voucher preparation or for 1 minute Sr. Admin Asst. II - adjustment next payday:

a. For voucher preparation, if the amount of adjustment is more than P 1,000.00; prepare the ALOBS/Voucher/Salary 5 minutes Sr. Admin Asst. II ALOBS and voucher for Salary Adjustment Form Adjustments and then attached all the requirements for signature of

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME b. For adjustment next payday- if the amount is less than P1,000.00; indicate the 5 minutes Sr. Admin Asst. II Payroll Advice Logbook adjustment details at Payroll advices logbook to reflect the adjustments next payday

6 Approve the request arbitrary OIC-CHRMD -

Release the documents using Salary adjustments logbook; give instruction to the receiving person Photocopy ALOBS, voucher and to provide 3 copies each for ALOBS/Voucher/Salary 7 all requirements for Salary 1 minute Sr. Admin Asst. II ALOBS, vouchers and 2 copies Adjustment Form adjustment each for other remaining documents, secure one copy for CHRMD file then proceed to City

8 Process the request arbitrary City Budget Office -

Mark the number or name on the 9 Adjustments Logbook and file the 5 minutes Sr. Admin Asst. II Adjustment Logbook document in the 201 file

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

C. PAYROLL

DURATION OF STEP APPLICANT / CLIENT SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS TIME FRAME

Forward the list of newly hired, resigned, retired, deceased, transferred, terminated, and promoted Required documents based 1 1 hour Sr. Admin Asst. II employees; advices on salary on Personnel Action differential of promoted/demoted employees

Advice on Health care loans, allowances, adjustments of salaries, absences without pay, abuloy for the Sr. Admin Asst. II Required documents based 2 deceased employees, deductions of 1 day on Personnel Action different loans, verifies summary of Admin. Aide IV attendance regarding leave of absences

Forward the list of employees with Loan, Insurance, Share 3 1 day Sr. Admin Asst. II loans/share/insurance Contribution List Receive all the advices from different divisions/departments/agencies; Encodes, updates, and/or deducts according to the advices; Print payroll, Payroll advice logbook; 4 payslip, bank transaction, and report 2 days Sr. Admin Asst. II Payroll summary and Journal on absences, adjustment, and zero transaction; Forward the printout payroll, payslip, and bank transaction in the City Accounting Office

Receive the printout payroll and bank Payroll summary and journal; 5 30 minutes Accounting Office transaction Bank Letter

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY HUMAN RESOURCES MANAGEMENT DEPARTMENT

FEEDBACK FORM

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ORGANIZATIONAL CHART CITY PLANNING AND DEVELOPMENT OFFICE

CITY MAYOR

OFFICER-IN-CHARGE ]

PLAN FORMULATION AND ADMINISTRATIVE LAND MANAGEMENT RESEARCH DIVISION DIVISION DIVISION

PLANNING OFFICER III PLANNING OFFICER IV PROJECT DEVELOPMENT MR. NOEL A. CARDONA OFFICER IV Housing & Homesite Regulation Officer V Officer-in-Charge PLANNING OFFICER II PLANNING OFFICER I PLANNING OFFICER II 2nd Floor, Right Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City PLANNING OFFICER I PLANNING ASSISTANT PLANNING ASSISTANT 862-8065 / 862-4684

[email protected] PLANNING OFFICER I ADMIN. AIDE IV PLANNING ASSISTANT VISION

We envision the City Planning and Development Office as PLANNING OFFICER I ADMIN. AIDE IV custodian of accurate, updated and comprehensive data for purposes of thorough development planning and strategic decision making.

ADMIN. ASSISTANT I ADMIN. AIDE III MISSION

To provide quality and comprehensive data in support to development planning and fiscal programming.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

CORE PROCESSESS

A. Research and Inquiries on Socio-Economic and Ecological Profile of the City

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Requestor’s 1 Requestor to present specific data needs 1 min. letter Researchers, Receiving staff to examine data request Admin. Requestor’s 2 1 min. and to properly address needs Aide letter representative Log of research information for Researcher’s 3 s from different 2 mins. organizations documentation purposes logbook within and/or Endorsement to the concerned division to 4 outside 1 min. properly address specific data request. Muntinlupa Latest Plan Muntinlupa City City Conduct of inquiry and interview (if 5 Formulation Socio-Economic necessary) Division and Ecological Provision of soft copy and / or print-out Profile (SEEP) 6 Other Local 5 mins. Government upon request Offices Feedback Form Filling-up of feedback form to help the Admin. 7 5 mins. and Suggestion office for improvement of service. Aide Box

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

B . Request for Spatial Data (Maps) of City of Muntinlupa

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Requestor to present specific spatial data / 1 1 min. Requestor’s letter map needs Receiving staff to examine data request to Admin. 2 1 min. Requestor’s letter properly address needs Aide Researchers, and Log of research information for documentation Researcher’s 3 2 mins. representatives purposes logbook from different organizations Endorsement to the concerned division to 4 1 min within and/or properly address specific data request. outside 5 Muntinlupa Conduct of inquiry and interview (if necessary) Latest Muntinlupa Land City City Comprehen- Management Provision of soft copy and / or print-out for sive Land Use 6 Division 15 mins. basic maps Plan Other Local Government Upon request of a particular or custom-made 7 Offices map, requestor to return to give time for processing of map. Feedback Form Filling-up of feedback form to help the office Admin. 8 5 mins. and Suggestion for improvement of service. Aide Box

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

MANDATED FUNCTIONS

A. City-Wide Planning Summit

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME 1 Furnish invite for participants 2 days Letters of invite Confirmation of attendees – should have 2 3 days Letters of invite at least 1 representative per office 3 Conduct of Planning Summit proper 2 days (at least) Latest Socio- Economic and All Local City Planning Ecological Government and Dev’t Profile (SEEP) Furnish Planning Summit Executive 4 Offices Office 5 days and Summary Report Comprehensive Land Use Plan (CLUP) Offices to incorporate Planning Summit Planning Summit 5 results with their respective office’s Executive investment plans Summary Report

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

B. Annual Accomplishment Report

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Collection of accomplishment reports from all City Planning 1 5 days offices and Development Office (CPDO) 2 Report consolidation 3 days CPDO and Quarterly Identification of highlights of accomplishments Public 3 2 days accomplishment Constituents of that merit further write-ups Information reports submitted the locality Office (PIO) by all offices

All Local Writing-up of short articles, snippets of 4 Government information or captions with corresponding CPDO and PIO 10 days Offices interviews Validation of accomplishments with 5 CPDO 2 days concerned offices Lay-out and finalization of Annual Report Final of write-ups 6 PIO magazine and articles Final layout of 7 Printing of Annual Report Magazine CPDO and PIO 5 days magazine

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

C . Annual Update of Socio-Economic and Ecological Profile

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

Review of relevant data needed for the 1 Researchers, 3 days and update Letters of request representative Furnish letter request to respective offices 2 2 days s from different and agencies organizations within and/or Processing and validation of data City Planning 3 5 – 10 days outside submitted and Previous year’s Muntinlupa Development Muntinlupa City Formulation of an updated Socio- 4 City Office 5 days Socio-Economic Economic and Ecological Profile (SEEP) (SEEP)

5 Finalization and printing 3 days Other Local Government Provision of printed copies in strategic 6 2 days Latest SEEP copy Offices areas / offices

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

PROCESS FLOW

D. Conduct of City Development Council (CDC)

DURATION OF APPLICANT / STEP SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Furnishing of invites for Barangay 1 Chairpersons and Civil Society 2 days Researchers, City Planning Organization (CSO) representatives and and Notices of meeting representative Development Confirmation of attendees and 2 s from different Office 3 days representatives organizations within and/or outside Finalization of Annual Investment Plan for City Engineering 3 Muntinlupa Infrastructure Projects Office Latest Annual City Investment Plan Conduct of City Development Council (AIP) 5 (CDC) meeting with presentation and City Planning Quarterly Other Local approval of latest AIP and Government Development Offices 6 Furnishing of signed CDC Resolution Office 2 days CDC Resolution

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY PLANNING AND DEVELOPMENT OFFICE

FEEDBACK FORM

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE VISION

The City Zoning Administration Office is headed towards the highest standards of service with advanced and updated knowledge and proficiency of Local Zoning Rules and Regulations.

MISSION

In conformity with the approved City Zoning Ordinance of Muntinlupa, this Office shall facilitate the immediate and accurate processing of all applications for Locational Clearance, Development Permit, placing premium on client satisfaction while protecting the character and stability of the location.

OBJECTIVES

 To protect the character and stability of residential, ATTY. GENALYN C. ESTRERA commercial, industrial, institutional establishments, parks City Government Department Head II and open spaces within the locality through strict Officer-in-Charge implementation of the Zoning Ordinance based on the Comprehensive Land Use Plan;  To efficiently facilitate the processing and issuance of all

2nd Floor, Right Wing, Main Bldg., Muntinlupa City Hall, applications for Development Permit observing prescribed National Road, Putatan, Muntinlupa City standard and guidelines for the processing of subdivision 861-8695 plans;  To expeditiously act upon all communications received, such as letters of complaints, memorandum, orders, and other kinds of documents circulating in our organization.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

CITY MAYOR

CITY GOVERNMENT DEPARTMENT HEAD II

ACTING ASSISTANT DEPARTMENT HEAD

ZONING CLEARANCE DIVISION ADMININSTRATIVE DIVISION

ZONING OFFICE IV SUPERVISING ADMINISTRATIVE OFFICER

ZONING INSPECTOR II

ADMINISTRATIVE ASSISTANT IV

ADMINISTRATIVE ASSISTANT II

ADMINISTRATIVE AIDE VI ZONING INSPECTOR I ADMINISTRATIVE AIDE VI

ADMINISTRATIVE AIDE VI

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

PROCESS FLOW

A. BUSINESS PERMIT

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME

Issuance of Application Forms Land Use Fee: Initial of Examiner on 1 Note: Application Forms are available 1 – 5 minutes Information Php 7.50 x Total Business Permit Application; Individual/ & can be secured at the Official Floor Area Occupancy Permit; Partnership/ Website of Muntinlupa City Barangay Clearance; Corporation (As per Amended Receives/Evaluates Receiving Homeowner’s Clearance; 2 15 minutes City Ordinance Business Permit Application; Staff Contract of Lease No. 09088) 3 Issuance of Order of Payment

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

B. LOCATIONAL CLEARANCE FOR RESIDENTIAL / COMMERCIAL / INDUSTRIAL / INSTITUTIONAL / TELECOMMUNICATION ANTENNAE / BILLBOARDS

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME

Issuance of Application Forms  Duly accomplished and Locational Individual/ notarized application form Clearance 1 Partnership/ Note: Application Forms are available 1 – 5 minutes Information  One set of Architectural Schedule of Fees: Corporation & can be secured at the Official Plan Website of Muntinlupa City  One Copy of Lot Plan/ Residential: Vicinity Map Php 3.00/Sq.m. Receives/Evaluates Application for Receiving  Certified True Copy of 2 15 to 30 mins Locational Clearance; Staff Transfer Certificate of Title Commercial:  Barangay Clearance/ Php 7.50/Sq.m. Inspection/Preparation of Inspection Barangay Resolution 3 1 day Inspectors Report; Industrial: AS REQUIRED: Php 9.00 sq.m. Verifies/Conducts Final Evaluation of  Deed of Sale (If TCT is not

Application as per conducted Evaluator transferred yet) Memorial Parks/ inspection; issues assessment of Head, Zoning  Contract of Lease (If 4 15 to 30 mins. Cemetery: payment; Clearance Lessee) Php 4.00/sq.m. Division  MOA/SPA/Affidavit/

Issuance of Order of Payment Authorization (In behalf of the Owner) Institutional:  Height Clearance from ATO Php 5.50 sq.m. Releasing (Five stories and above) 5 Prints Locational Clearance 15 mins. Staff  DOH Clearance (For Cell (As per Amended City sites) Ordinance No. 09088)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME

Recommends Approval of Locational  LLDA Clearance (for 6 15 to 30 mins. Encoder Clearance Industrial and Manufacturing) Head, Zoning  ECC form DENR (for High Clearance Rise Building; City Zoning Administrator approval/ Division Manufacturing and Industrial 7 15 mins. Plants) signs the Locational Clearance  Consent of Immediate City Zoning Neighbors (for Cell sites) Administrator  Certification from MCDCC/ PHILVOLCS (for new construction only).

Releases/Issues the Approved Releasing 8 15 mins Soft Copy of all submitted Locational Clearance Staff requirements (Architectural Plan shall be in AUTOCAD/JPEG FORMAT)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

PRELIMINARY APPROVAL AND LOCATIONAL CLEARANE (PALC – B.P. 220/CMP) (Shall be done before submission of requirements for the application of Development Permit)

DEVELOPMENT PERMIT

ALTERATION OF PLAN (In case there changes in the submitted plan)

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME

Issuance of Application Forms GENERAL REQUIREMENTS: 1 1 – 5 minutes Information Note: Application Forms are  Duly Accomplished available & can be secured at the Application Form; Housing and Receives/Evaluates Application for Receiving  Certified True Copy of Land Use 2 Individual/ 15 to 30 mins Titles of the affected Regulatory Board Partnership/ Locational Clearance; Clerk Lots/Units; Schedules of Corporation Evaluation/ Fees and City Head  Site Development Plan Ordinance 3 Evaluates Documents; 1 day Clearance (Schematic Plan)

Division Soft Copy of all submitted requirements (Architectural Inspection/Preparation of 4 1 day Inspectors Plans shall be in AUTOAD/PDF Inspection Report FORMAT

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME

Endorsement to the City Mayor then FOR PALC ONLY City Zoning 5 to the Chairman, Committee on Land 30 mins. Administrator Use and Zoning, City Council of  Vicinity Map  Survey Plan of the lots Public Hearing to be conducted by the Depends upon described in TCT 6 Chairman of Committee on Land Use the schedule to  Site Development Plan and Zoning be arranged by (Schematic Plan)

the Office of 7 Resolution of the City Council; If the land is Agricultural Chairman for land, two (2) copies of Zoning and Land City Council MAR team/field inspection 8 Approval of the Ordinance Use, City Council report plus Affidavit of of Muntinlupa Waiver from tenants; Endorsement of the Approved Scheduled Deed of Sale of Right of 9 Ordinance from the City Council to the session of the Way for access road; City Zoning Administrator City Council

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME 10 Preparation/Issuance of Preliminary 1 hour Encoder FOR DEVELOPMENT PERMIT Approval and/or Development Permit, Head, Zoning ONLY  Topographic Map of Site if lot conversion, Alteration of Plan Clearance  Road (Geometric and (The applicant receives the copy of Division City Structural Design Plan Preliminary Approval and Zoning  Strom Drainage and Sewer Development Permit of their Administrator System Lay-out Details subdivision/condominium)  Site Grading Plan

(All Signed & Sealed by Licensed Engineer or Architect)

 Project Feasibility Study

Application for Water Supply System from the following:

 MWSS or local waterworks and/or  National Water Resources Board of Deep well

 Application for Power Supply  Specifications, Bill of Materials and Cost Estimates  Environmental Compliance Certificate

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

DURATION APPLICANT PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES / CLIENT CHARGE TIME FRAME FOR ALTERATION OF PLAN ONLY:  Plan showing the proposed alteration duly signed and sealed by a Licensed Engineer/ Architect;  Letter stating the reason for the proposed alteration/conversion;  Sworn Statement that the affected lots/units for alteration have not been sold;  Written Conformity of the duly organized Homeowners’ Association or in the absence thereof, majority of the lot/unit buyers ;  Certified True Copy of Titles of the affected Lots/Units;

Note: All Permits are subject to the following charges as per City Ordinance No. 09-088:

Processing Fee: 25% of Land use fee Filing Fee: P175.00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

VIOLATIONS ADMINISTRATIVE PENALTIES Unauthorized expansion or alteration of and activity formerly covered by a certificate Fine equivalent to 100% of the prescribed processing of non-conformance fee but in no case be less than P2, 000.00 nor more than P10, 000.00. For commencing or undertaking any project without having first securing a locational clearance  Excavation for foundation Php 2,000.00  Construction of foundation )including file arriving and laying reinforcing bars Php 3,000.00  Construction of structure more than (2) two meters above established grade Php 5,000.00  Construction of structure more than (2) two meters and completed structures Php 10,000.00  For home/cottage industry or incidental home occupation and auxiliary uses Php 500.00  All type of residential structure Php 1,000.00  All types of commercial and industrial structures 100 square meters and below Php 2,000.00  All types of commercial and industrial structures more that\n 100 square meters Php 10,000.00 For Committing Fraud or Misrepresentation  Misrepresentation of Use Php 5,000.00  Misrepresentation of Floor Area Php 5,000.00  Misrepresentation as to Location Php 5,000.00  Non-disclosure or any Material Defect Not exceeding Php 2,000.00 to 5,000.00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

VIOLATIONS ADMINISTRATIVE PENALTIES For refusing admission within any premise subject to inspection by a duly authorized Not exceeding Php 2,000.00 to 5,000.00 inspector  First Refusal P 2,000.00  Sub-sequent Refusal P 3,750.00 For failing or refusing without justifiable reason to appear during a proceeding before PA fine not more than Php 2,000.00 the City Zoning Authorized Officers. For failing to renew the Temporary Used Permit (TUP) on the date specified and A fine equivalent to 50% of the prescribed fee but in no stamped on the TUP case lower than Php 500.00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA CITY ZONING ADMINISTRATION OFFICE

FEEDBACK FORM

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA

COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

VISION

We envision Muntinlupa as a fully-developed city with a highly organized community.

MISSION

 To assist in bringing to the communities the programs of City government  To help develop the communities through quality service

STRATEGIC GOAL

Process/Compute all valid claims, complete with the required supporting documents within a specified cycle time and prepare/finalize and submit the required Financial Statements MR. RODOLFO W. MOLDEZ and/or related reports on or before the due dates City Government Assistant Department Head II Officer-in-Charge

2nd Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City 862-6483 / 0915-3729231

[email protected]

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

CITY MAYOR

OFFICER-IN-CHARGE Community Assistant II Secretary of the OIC ASSISTANT DEPARTMENT HEAD

ADMIN DIVISION COA / HOA DIVISION SPECIAL PROJECT CITY CEMETERY

Administrative Officer I Administrative Aide VI GENERAL SERVICES CAO II / Disbursing Officer Administrative Assistant II

Administrative Assistant II Administrative Aide VI Administrative Aide VI Community Affairs Assist II Administrative Aide VI

Administrative Aide VI Administrative Aide VI Administrative Aide III Administrative Assist II Administrative Aide VI

Public Service Foreman Administrative Aide VI Administrative Aide IV Clerk Administrative Aide VI

Administrative Aide IV Administrative Assist II Administrative Aide IV Public Service Foreman Administrative Aide VII

Administrative Assistant II Administrative Aide VII Public Service Foreman Administrative Aide V Administrative Aide III

Administrative Aide II Administrative Aide VI Administrative Aide III Administrative Aide III

Administrative Aide IV Administrative Aide IV Administrative Aide III Public Service Foreman

Administrative Aide VI Administrative Aide VI Administrative Aide III Administrative Aide VI

Administrative Aide IV Administrative Aide IV Administrative Aide III Public Service Foreman

Administrative Aide IV Administrative Aide VI Administrative Aide III Public Service Foreman

Administrative Aide IV Administrative Aide III Administrative Aide IV

Administrative Aide VI Public Service Foreman

Administrative Aide VI

Consultant 138

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

PROCESS FLOW

A. REQUEST FOR GENERAL ASSEMBLY / ELECTION

Requirements: 1. Request Letter 2. Organization Constitution/ By-laws 3. Majority Attendance of Members on the General Assembly Facilitated by the service provider 4. Minutes of General Assembly Meeting

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

1 Submit Request Of General Assembly 3 mins

2 Provide Copy of the By Laws of the Homeowners Association / Upon the completion of request letter and by-laws, the CADO personnel will 3 Samahang 3-5 mins Homeowners HOA/CA FORM# QF/ Magkakapitbah set the schedule of the General Association CADO/C001 ay / Civic Assembly Organization General assembly shall start upon reaching the quorum of the officer and 4 3-5 mins member provided in the by-laws submitted or half of the numbers of the

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Filing of candidacy will be submitted to 5 the CADO personnel

Election day will start at 8:00 am - 6 12:00 noon

Counting/ Tabulation of Votes will start 7 1:00 - 3:00 PM 4- 10 hrs CADO personnel will declare the most 8 number of votes as winner CADO personnel will accomplish 9 minutes of election and submit to the division and department head

Elected officer/officers must submit 10 request letter to take oath to the Office of the Mayor

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

B. REQUEST FOR KASALANG BAYAN

Requirements: 1. Unmarried couples who have lived together for five years onward with children born out of wedlock 2. Applicants must be at least of legal age (18 years old and above) 3. Applicants who are 24 years old and below must secure a parent's consent 4. Applicants will personally apply at Community Affairs and Development Office 5. Community Tax Certificate of the couple 6. Any of this Valid ID e.g. senior citizen, postal ID, voter's ID SSS ID, GSIS ID, School ID or Employer's ID

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Unmarried Proceed to the window 3 for briefing/ 1 3-5 mins Special Project Couple interview Couple who live together in 5 years 2 onwards, Shall Fill up Information sheet Couples shall submit the complete 3 requirements Qualified to enter into marriage on 4 schedule date with their respective witness

Marriage contract will be signed by the 5 Mayor the Solemnizing officer

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME

6 Marriage shall be forwarded to the Civil

Marriage Contract of the Couple with 7 registry number are ready for release

C. REQUEST FOR BURIAL ASSISSTANCE

Requirements: 1. Deceased must be a resident of Muntinlupa City for at least six months. 2. Claimant must be an immediate family member 3. Death Certificate with Registry Number. 4. Certificate of Deceased Residency Issued by the Barangay Secretary from the respective Chairman/ Barangays. 5. Certificate of Indigency Issued by the DSWD to the legitimate claimants 6. Valid ID of the deceased and the claimants Issued by any government ID e.g. Senior Citizen, Postal Id, Voters Id, SSS Id, GSIS Id, School Id or any valid w/ Muntinlupa City Address 7. Claimants Community Tax Certificate

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Request for Burial Bereaved Proceed to window 2 for briefing/ Assistant CADO 1 5- 10 mins. Special Project family/families interview QF/CADO/B001 QF/CADO/B002 142

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

DURATION APPLICANT / STEP SERVICE PROVIDER OF ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Upon submission of requirements, the service provider will verify the 2 authenticity and veracity of the documents. 3 Issuance of form and fill- up Claimants Stub shall be issued for the 4 schedule of release, upon completion of the requirements

Claimants shall be notified thru text or 5 Telephone advisory upon the availability of funds. Claimants shall proceed to the CADO 6 office together with the Claimants stub to claim the assistance/subsidy

Claimants shall sign the RER and the 7 Petty Cash Voucher.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

D. REQUEST FOR: WREATH (FLOWER) LONA/TENT, CHAIR, TABLES AND SERVICE VEHICLE

DURATION OF APPLICANT / STEP SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Proceed to the Information Desk for 1 Bereaved family/ briefing/ interview fill out the Hatid Serbisyo families and Request Form QF/CADO/B003 constituents of FORM: 2 Muntinlupa, Checking of Availability of Tent/Lona, 3- 5 mins Special Project QF/CADO/E001 Organization, QF/CADO/E002 3 Group, and Assessment of available Tent/ Lona, QF/CADO/E003 Individual 4 Request Granted

E. REQUEST FOR INTERNMENT AT THE CITY PUBLIC CEMETERY

DURATION OF APPLICANT / STEP SERVICE PROVIDER ACTIVITY / PERSON IN CHARGE FORMS CLIENT TIME FRAME Proceed to the information Desk for 1 briefing/ Interview and fill-up Bereaved family/ families The service provider will verifies the data Request Letter 2 constituents of written 3- 5 mins Special Project Muntinlupa Death Certificate Copy After verifying the date written the service City 3 provider will grant request depends upon the availability of the Niches slot requested

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA COMMUNITY AFFAIRS AND DEVELOPMENT OFFICE

REQUEST/FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA

ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

VISION

To protect and improve our environment and conserve our natural resources as valuable asset for the people of Muntinlupa.

MISSION

We envision the City of Muntinlupa to be a healthy environment free from hazards for the protection of our community and for the preservation of our future.

OBJECTIVES

1. To advocate community awareness through environmental education and habitat enhancement of environmental MR. ARIEL B. DOLLETON project. City Government Department Head II 2. To help in the reduction of emissions of Greenhouse Gases Department Head through mitigation. 3. To educate our community and promote awareness in achieving a low carbon development plan for the City of 4th Floor, Right Wing, Annex Bldg., Muntinlupa City Hall, Muntinlupa. National Road, Putatan, Muntinlupa City 4. To implement the laws of environmental management 861-9937 program.

[email protected]

fb.com/epnro.asbu

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

CITY MAYOR

CITY GOVERNMENT DEPARTMENT HEAD II

CITY GOVERNMENT ASSISTANT DEPARTMENT HEAD II

Administrative Officer

AIR QUALITY PROTECTION AND ADMINISTRATIVE DIVISION NATURAL RESOURCES PROTECTION MONITORING DIVISION AND REGULATION DIVISION

ANTI SMOKE BELCHING EMISSION COMPLIANCE RECORD & FILES/ ORDER OF PAYMENT & INSPECTION AND MONITORING CLEARANCE AND PERMIT (FIELD OPERATION) CORRESPONDENT CLEARANCE

Team Leader Testing Officer Supervising Administrative Clearance/ Record Officer Senior Environmental Senior Environmental Officer Management Specialist Management Specialist

Asst. Team Leader Enforcer Receiving Clerk Releasing Clerk Data Controller IV Data Controller IV

Enforcer

Driver/Enforcer

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

PROCESS FLOW

A. CLEARANCE FOR EMISSION

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Index Card, Commty Affair Asst. I / 1 Inquiry and Verification 5 mins Logbook and Admin Aide V Computer Operator:

Issuing of Order of Commty Affair Asst. I / Index Card, st 2 3 mins 1 Offense: Php 300.00 Payment Admin Aide V Logbook 2nd Offense: Php 400.00 3rd Offense: Php 500.00

Driver : Payment (Issuance of 3 Treasury Office Order of payment 1st Offense: Php 100.00 OR) 2nd Offense: Php 200.00

3rd Offense: Php 300.00

Order of Payment Testing of vehicles Admin Aide V Testing Fee: Php 75.00 4 3-5mins and (testing area) Admin Aide V Official Receipt Voluntary Fee : Medium Vehicle: Php 80.00 Commty Affair Asst. I / Order of Payment Heavy Vehicle: Php 90.00 Public Service Foreman / 5 Issuance of Clearance 5 mins and Supervising Official Receipt Administrative Officer

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

B. CLEARANCE FOR TREE CUTTING, BALLING, TRIMMING AND BUILDING PERMIT

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Data Controller IV 1 Inquiry 10-15 mins Letter Sr. Envt’l Mgmt Specialist

Letter to Mayor thru Submission of 2 5 mins EPNRO OIC and Requirements Vicinity map

Data Controller IV Letter and Vicinity 3 Inspection 1 day Sr. Envt’l Mgmt Specialist map

Data Controller IV 4 Processing and Reporting 1 day Letter and Picture Sr. Envt’l Mgmt Specialist

Data Controller IV Environmental Certification/ Sr. Envt’l Mgmt Specialist 5 Issuance of Clearance 5 mins Letter and Picture Clearance: Asst. Dept Head III Php 200.00 Department Head

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

C. POLLUTION AND PRESERVATION OF BIODIVERSITY COMPLAINT

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Request letter address to Data Controller IV / 1 Mayor thru the OIC - 10-15 mins Letter Sr. Envt’l Mgmt Specialist EPNRO

Letter to Mayor thru Submission of 2 5 mins EPNRO OIC and Requirments Vicinity map

Data Controller IV / Letter and Vicinity 3 Inspection 1 day Sr. Envt’l Mgmt Specialist map

Data Controller IV / 4 Processing and Reporting 1 day Letter and Picture Sr. Envt’l Mgmt Specialist

Data Controller IV / Environmental Certification/ Sr. Envt’l Mgmt Specialist 5 Issuance of Clearance 5 mins Letter and Pictre Clearance: Asst. Dept Head III Php 50.00 Department Head

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENT PROTECTION AND NATURAL RESOURCES OFFICE

FEEDBACK FORM

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA

ENVIRONMENTAL SANITATION CENTER

VISION

We envision Muntinlupa City as a well-planned, clean and green, premier city, with its peace-loving, hardworking and dedicated people, enjoying a clean, orderly and healthful way of living.

MISSION

Towards this vision, we shall be working for the involvement of barangays, business sectors, students, non-government organizations, government organizations and other community

organizations for the adoption, management and MS. LORNA B. MISA Sanitation Inspector VI implementation of an ecological solid waste management Officer-in-Charge system, to safely and effectively handle solid waste with least harmful impacts on human health and the environment. Likewise, strict enforcement of environmental laws will be Arandia St., Tunasan, Muntinlupa City effected in coordination with other environmental agencies to 861-1866 / 862-0352 attain this mission, in coordination with other environmental

agencies, to attain this mission.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

CITY MAYOR

OFFICER-IN-CHARGE

Senior Administrative Assistant II

ADMINISTRATIVE SERVICES SOLID WASTE MANAGEMENT SPECIAL OPERATION DIVISION STREET CLEANING SERVICES CLEAN AND GREEN RESEARCH AND TRAINING DIVISION

Administrative Officer IV Senior Administrative Assistant II Supervising Administrative Officer Senior Administrative Assistant I Administrative Officer IV

Secretary Material Recovery Facility Environmental Police Garbage Collection and Technical Staff (3) Liaison Officer Foreman (4) Kabalikat Monitoring Clean and Green Driver (4) (MRF) Section Head Section Head Disposal Services Personnel Staff (20) Administrative Asst. Professor I Metro Aide II District 1 & 2 (11) Aide VI Admin. Officer II Sanitation Inspector IV Admin. Asst. II Metro Aide Sweepers (35) Dispatcher (2) Admin. Aide

Administrative Staff (7) HEO/Driver (3) Kabalikat Public Svc. Foreman Liaison Officer HEO/Driver (3) Environmental Team Leader (73) Admin Aide VI Admin Aide V = 4 Police Staff SWMRTD Admin Aide IV Administrative Laboratory Inspector I HEO I = 2 Field Workers (11) Metro Aide II = 2 Aide IV Admin Asst. II Admin Aide IV Metro Aide II Monitoring Staff (18) Admin. Officer II Admin Aide IV = 3 Kabalikat Sweepers (707) Admin Aide V = 2 Property Custodian (2) Garbage Crew (9) Bioreactor Operator (4) Enforcer (9) Admin Aide VI Grasscutter, Chainsaw

and Manlift Administrative Aide VI Public Svc. Asst. Metro Aide I = 7 Metro Aide II = 4 Public Asst. Svc. I Metro Aide II = 2 Operators (11) Administrative Aide IV Admin Aide V Metro Aide II = 4 Admin Aide III = 2 Metro Aide II Admin. Aide III = 2 Metro Aide II = 9 Admin. Aide IV Admin Aide IV Utility worker (2) Driver (5) Carpenter II-A Admin Aide VI

Carpenter II-A Metro Aide I = 1 Administrative Aide III Administrative Aide V = 1 Monitoring Personnel Monitoring Personnel Administrative Aide III = 3 Metro Aide (7) Team Leader Team Leader

Security Guard (6) Admin Aide III = 3 Admin. Asst. I Admin Aide IV Metro Aide II = 3 Administrative Aide IV = 2 Metro Aide I Administrative Aide V = 1 Administrative Aide VI = 2 Monitoring Personnel (7) Monitoring Personnel (11) Watchman II = 1 District 1 District 2 Public Svc Foreman Admin Aide IV = 2 Admin Aide III Metro Aide II = 6 Admin. Asst. I Admin Aide III Metro Aide II = 4 Admin. Asst. IV

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

PROCESS FLOW

A. GARBAGE COLLECTION REQUEST

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Client phones in or submits letter of request for garbage 1 collection directly to ESC Office (requests coursed thru ESC Office 1 day Letter of Request None Mayor’s Office are endorsed to ESC) Once request is received by the ESC, reception records Logbook/ 2 ESC Staff 10 minutes None the request and relays it to the Department Head Filed The Department Head instructs the person – in – charge to proceed to the area indicated on the letter of requests Monitoring/SWMRT 30 minutes to 3. None None to perform ocular inspection, taking into consideration Division 1 hour the volume and type of garbage to be collected Person-in-charge reports to the Department Head informing the results of the ocular site inspection of the Photos and Ocular 4 Department Head 15 minutes None area requested. If the area is found needing action, Inspection Report approval is recommended Approved request is referred to Dispatching Division for 5 Dispatching Division 1 day Logbook None scheduling and deployment of trucks

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

B. ESC CLEARANCE FOR JUNKSHOP, VULCANIZING SHOP, MOTOR SHOP, CAR WASH SHOP, TRANSPORT, LAUNDRY SHOP, PARLOR SHOP, FUNERAL SHOP ETC.

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Client submits the necessary requirements and duplicate copy of the following:  DTI/SEC Registration 1  Barangay Permit/Clearance SWMRTD Staff 15 minutes None  Homeowner’s Association Clearance  Lease of Contract (if renting)  Old ESC Clearance (for renewal) Accreditation if necessary

2 SWMRTD Staff conducts site inspection. SWMRTD Staff 2 days Inspection None

SWMRTD Staff endorses evaluation of inspection report; 3 Division Head 30 minutes None None reviewed by Division Head 1 hour ( as per Inspection report will be submitted to the Department Head for 4 Department Head availability of None None approval Department Head) 5 Releasing of ESC Clearance SWMRTD Staff 30 minutes Encode None

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

C. IMPLEMENTATION OF CITY ORDINANCE 10-109

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Enforcement – Monitoring of all Business Establishment (Malls, Markets, Supermarkets, Deputized ESC 1 Daily Log Book None Convenience/Drug Store and the like) within Personnel Muntinlupa City

Apprehended violators of City Ordinance 10-109 EVR Deputized ESC 2 are issued an Environmental Violation Receipt 1 hour None Personnel (EVR) Log Book 1st Offense- P500.00 EVR Apprehended violators are issued the Order of 2nd Offense- 3 Payment from ESC-SWMRTD for payment of the SWMRTD Staff 1 hour P1000.00 penalty fine at the Treasurer’s Office Order of Payment 3rd Offense- P2500.00

Violators who commit 3rd offense are endorsed to 4 BPLO for appropriate action (closure order/ SWMRTD Staff/BPLO 1 day EVR cancellation of permit to operate)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

D. IMPLEMENTATION OF CITY ORDINANCE 06-092

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Enforcement – Deputized ESC Personnel monitor Deputized ESC 1 and apprehend violators of City Ordinance 06-092 Daily Logbook None Personnel within Muntinlupa City (Illegal Dumpers)

Apprehended violators of City Ordinance 06-092 are Deputized ESC EVR 2 1 hour None issued an Environmental Violation Receipt (EVR) Personnel Logbook

Vehicles of apprehended violators, wherein the illegally dumped materials/garbage are loaded, are 3 SWMRTD Personnel 1 hour EVR None turned over to PNP Station for impounding and investigation 1st Offense- P2000.00

Apprehended violators are issued Order of Payment EVR nd SWMRTD Personnel/ 2 Offense- 4 from ESC-SWMRTD for payment of fine at the 1 day Order of BPLO P3000.00 Treasurer’s Office Payment 3rd Offense- P5000.00

Impounded vehicle is released after payment of Receipt of 5 PNP 1 day None penalty fine Payment

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

E. TASK FORCE REQUESTS (Grass Cutting/Tree Cutting/Tree Trimming)

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED Client submits request letter to ESC Office (with 1 ESC Staff 3 minutes Request Letter None EPNRO Clearance) Once request is received by the ESC, reception Immediate 2 records the request and relays it to the Department ESC Staff Logbook None Head (5 minutes)

Duplicate Task Force Division performs inspection of the area 3 Task Force Division Head 1 day Copy of the None indicated in the request letter Request Letter

Once approved by the Department Head, request 4 Department Head 1 day None None is endorsed to Task Force Division for scheduling Task Force Team proceeds to the area for action 5 Task Force Division 1-2 weeks Logbook None implementation

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

F. CLEAN AND GREEN REQUEST (PLANTS)

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Submit to the Department Head the Letter of Requests for;

 Plants 1  Tree Planting ESC Office 5 minutes Request Letter None  Beautification/Trimming of Plants

(requests coursed thru Mayor’s Office are endorsed to ESC)

Department Head The Department Head refers and verifies the availability 2 1 day None None of the request to the Clean and Green Division Clean and Green Division

Clean and Green Division does ocular inspection and/or Clean and Green Division 3 1 day None None availability of plants needed. Staff

Clean and Green Division Staff proceeds to the area for Clean and Green Division as the need 4 action/implementation or will provide the requested plants None None Staff arise if available

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

G. FEEDBACK, COMPLAINTS AND SUGGESTIONS

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Client will submit complaints, suggestions and Letter of 1 Admin Staff 10 minutes Complain, None commendations to reception Feedback or

Department Head Endorsement to the Department Head or 2 15 minutes None None respective Division Heads Division Head Department Head or 3 Feedback designated contact 2 days None None person

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENVIRONMENTAL SANITATION CENTER

FEEDBACK FORM

161

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION

LAKE MANAGEMENT OFFICE The vision of the office is to further improve the lake environment, and in effect will uplift the quality of life of the people that depend mainly on the lake as their source of food and income.

MISSION

The primary mission of the office is to manage and protect the lake resource of the City of Muntinlupa which has a total area of 5,904 hectares. The maintenance of peace and order along the lake area bounded by eight barangays, the control of illegal fishing, constant monitoring and control of lake and river pollution, the implementation of environmental laws to preserve the viability of the lake for aquaculture and sustainable growth, the regulation of structures in the lake to provide mobility as well as good lake water circulation, and to serve as a partner of small fisher folks in their quest for a better quality of life.

ATTY. VALENTINO D. NIEFES DUTIES AND RESPONSIBILITIES City Government Assistant Department Head II Officer-in-Charge  Recommend relevant programs, and propose resolutions/ ordinances that will be beneficial and create a better quality of life 3rd Floor, Right Wing, Annex Bldg., Muntinlupa City Hall, to fisher folks and other people along the lake. National Road, Putatan, Muntinlupa City  Implement the various national and local laws in the proper management and utilization of the lake. 862-6452  Maintain peace and order, and cleanliness by conducting regular patrols, water quality monitoring, and other means to safeguard the environment within the lake.

 Submit regular reports to the City Mayor and the Sanguniang

Panlungsod on matters concerning the Laguna Lake Area of the City of Muntinlupa.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LAKE MANAGEMENT OFFICE

CITY MAYOR

OFFICER-IN-CHARGE

ADMINISTRATIVE OFFICER IV

LAKE PROTECTION ENVIRONMENTAL ADMINISTRATIVE DIVISION MANAGEMENT DIVISION MANAGEMENT DIVISION

RECORDS SECTION REGULATORY SECTION SPECIAL PROJECTS/FARMC WATCHMAN III WATHCMAN III

CITY GOVERNMENT ASSISTANT DEPARTMENT HEAD II ADMIN OFFICER V SR. AQUACULTURISTS WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

ADMIN AIDE VI WATCHMAN II ADMIN AIDE VI WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

WATCHMAN II WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

ADMIN AIDE IV WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

WATCHMAN II WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

WATHCMAN II WATHCMAN II WATHCMAN II WATHCMAN II

WATHCMAN II

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LAKE MANAGEMENT OFFICE

PROCESS FLOW

A. ISSUANCE OF ORDER OF PAYMENT FOR APPREHENDED ILLEGAL FISHERS

PERSON-IN- TIME FORMS AND DOCUMENTS STEP PROCEDURE FEES CHARGE DURATION NEEDED Depends on 1 Apprehend illegal fishers LMO Lake Guard the mileage Boat / Fish Gears / Fish Catch of distance Orient respondent/ offender with regards Kautusang Bayan BLG 94-36 / 2 LMO Lake Guard 10 minutes ordinances on illegal fishing Kautusang Panlungsod BLG 98-013 Conduct investigation and blotter of 3. LMO Blotter Officer 30 minutes offense 4 Photo capture of offender for record file LMO Blotter Officer 5 minutes Forward respondent to police authorities  Police authorities process order from the court 5  if offender is subject for release, LMO Lake Guard 30 minutes Blotter Report proceed to step 6  if for detention, authorities take charge

1st offense = ₱500.00 6 Issuance of order of payment Admin Officer 30 minutes 2nd offense = ₱1,000.00 3rd offense = ₱2,000.00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LAKE MANAGEMENT OFFICE

FEEDBACK FORM

165

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION MANAGEMENT INFORMATION SYSTEMS OFFICE The MIS strives to position the City Government as one of the leading local government units in the effective and efficient use and application of Information technology.

MISSION

The MIS Office provides technology-based solutions that support the decision-making activities of the City Government of Muntinlupa.

STRATEGIC GOALS

 To computerize remaining manual operations for faster and efficient delivery of services.  To expand network for data sharing and quick generation of MS. JONNAH O. HIDALGO reliable information reports. City Government Department Head III  To reduce downtimes by regular check-up and maintenance of Department Head servers & connectivity.  To regularly keep back-ups of data for possible disasters.

 To properly manage requests of hardware and software technical 1st Floor, Left Wing, Main Bldg., Muntinlupa City Hall, support. National Road, Putatan, Muntinlupa City 862-6435 loc. 134 / 176 / 179

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MANAGEMENT INFORMATION SYSTEMS OFFICE

CITY MAYOR

WEB AND SYSTEM DEVELOPMENT / ADMINISTRATIVE DIVISION SYSTEMS OPERATION TRAINING AND RESEARCH

Supervising Administrative Officer Acting Head of Operations

Senior Administrative Acting Administrative Programmer Officer Assistant II REPAIR / SYSTEM SUPPORT MAINTENANCE

Administrative Aide III Administrative Aide IV Public Service Foreman

Senior Administrative Acting Technician / Assistant II Network Administrator

Administrative Aide I

Administrative Aide VI

Administrative Aide IV

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MANAGEMENT INFORMATION SYSTEMS OFFICE

PROCESS FLOW

A. SYSTEM SUPPORT/ASSISTANCE OR COMPUTER REPAIR AND MAINTENANCE

PERSON-IN- TIME FORMS AND DOCUMENTS STEP PROCEDURE FEES CHARGE DURATION NEEDED Receiving Staff: 1 Fill-up service request form 5 mins. Service Request Form No Fees Sr. Admin. Asst II System Support: Programmer/ Info. Tech. Submit to this office for assignment Researcher Service Request Form 2 2 mins. No Fees and scheduling Computer Repair & Maintenance: Admin Aide VI/ Assigned OJT

Admin Aide VI/ Depends on 3 Service Completion Time Not Applicable No Fees Assigned OJT scope of work Depends on Proof of Service rendered with signed Admin Aide VI/ 4 scope of Service Report Form No Fees service assessment and feedback Assigned OJT work

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MANAGEMENT INFORMATION SYSTEMS OFFICE

FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC EMPLOYMENT SERVICES OFFICE ORGANIZATIONAL CHART

CITY

MAYOR

Department of Labor and Employment

CITY GOVERNMENT DEPARTMENT HEAD III MS. GLENDA Z. ANIÑON City Government Department Head III Department Head

1st Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, INTERNAL EMPLOYMENT INFORMATION CAREER GUIDANCE MANAGEMENT PROMOTION SYSTEM DIVISION & COUNSELING National Road, Putatan, Muntinlupa City SYSTEM DIVISION DIVISION DIVISION 861-4133 / 659-2563

SUPERVISING INFORMATION PUBLIC SERVICE FOREMAN ADMIN. OFFICER III VISION ADMIN. OFFICER TECHNOLOGY OFFICER I

PESO Muntinlupa City envision that each family (household) in the city, to have one job. ADMIN. ASST. IV ADMIN. OFFICER I ADMIN. OFFICER I

MISSION ADMIN. ASST I ADMIN. ASST. I  To provide Labor Market Information to the clients (Job Seekers, Employers, OFW, Students, Displaced Workers, Unemployed,

Seeking change in career, etc.) ADMIN AIDE III ADMIN. ASST. I  To maintain a fresh, up to date, skills registry system of all households in the city.

 To provide employment facilitation services where people can PUBLIC SERVICE FOREMAN explore various employment options. 170

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC EMPLOYMENT SERVICES OFFICE

PROCESS FLOW

A. REGULAR EMPLOYMENT PROGRAM - SERVICES OFFERED / PROCESS

TIME FORMS AND DOCUMENTS STEP PROCEDURE PERSON-IN-CHARGE FEES DURATION NEEDED Baby Jane Pesigan Bio-data/ Resume 1 Registration 1Minute/s - Jennee Trojillo NSRS Form Kim Del Rosario 2 Screening Jaymar Regala 5 Minute/s - - Princess Jane Salamat Jojo Pineda 3 Career Orientation 30 Minute/s - - Baby Jane Pesigan Kim Del Rosario 4 Job Matching 5 Minute/s - - Arthur Quiamco If qualified for encoding and printing Arthur Quiamco 5 2 Minunte/s Referral Letter - of job referral Kim Del Rosario Glenda Zamora-Aniñon 6 Referral signing Arbitrary Referral Letter - Larry Ticman Jennee Trojillo 7 Referral releasing 2 Minute/s Log book - Baby Jane Pesigan

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC EMPLOYMENT SERVICES OFFICE

B. MINI JOB FAIR - SERVICES OFFERED / PROCESS

TIME FORMS AND DOCUMENTS STEP PROCEDURE PERSON-IN-CHARGE FEES DURATION NEEDED Jaymar Regala 1 Advertisement/ Announcement Arbitrary Tarpaulin & Circular Letter - Arthur Quiamco 2 Preparation of Company Invitation Kim Del Rosario 20 Minute/s Invitation Letter - 3 Signing of Company Invitation Glenda Zamora-Aniñon 10 Minute/s Invitation Letter - Kim Del Rosario/ 4 Sending of Company Invitation Arbitrary Invitation Letter - Princess Jane Salamat Kim Del Rosario/ 5 Company confirmation Arbitrary - - Princess Jane Salamat 6 Job Fair proper All PESO Staff Arbitrary - - Attendance Sheet Jennee Trojillo 7 Registration & Filling-up of NSRS 30-45 Minute/s NSRS Forms - Baby Jane Pesigan Job Fair Report form Jojo Pineda 8 Career Orientation Arbitrary - - Baby Jane Pesigan 9 Actual Interview Company Representatives Arbitrary - - 10 Report Generation Alan Roy Sabellano Arbitrary Report form - Alan Roy Sabellano 11 Monitoring Jaymar Regala Arbitrary - - Princess Jane Salamat

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC EMPLOYMENT SERVICES OFFICE

C. MAYOR’S CLEARANCE - SERVICES OFFERED / PROCESS

TIME FORMS AND DOCUMENTS STEP PROCEDURE PERSON-IN-CHARGE FEES DURATION NEEDED Jennee Trojillo 1 Requirements Inquiry 2 Minute/s List of Requirements - Baby Jane Pesigan Requirements Validations  Bio-data/Resume with picture  Police/NBI Clearance Jennee Trojillo 2 5 Minute/s -  Barangay Clearance Baby Jane Pesigan  Court Clearance  Community Tax Certificate Registration & Payment Mayor Clearance =  For Local Employment Payment form P20.00  Travel Abroad Jennee Trojillo Official Receipt 3 15 Minute/s  Military/P.N.P. Enlistment Baby Jane Pesigan Mayor’s Clearance Certified True Copy =  Marriage Abroad Certified True Copy P15.00  Securing permit to carry firearms Arthur Quiamco 4 Encoding 3 Minute/s - Alan Roy Sabellano Jennee Trojillo 5 Signing & Thumb Printing 3 Minute/s Mayor’s Clearance - Baby Jane Pesigan Glenda Zamora-Aninon 6 Clearance Signing Arbitrary Mayor’s Clearance - Engr. Alan Cachuela 7 Photo copying Arbitrary Mayor’s Clearance Requirements - Jennee Trojillo 8 Clearance Releasing 2 Minute/s Log book - Baby Jane Pesigan

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION

PUBLIC INFORMATION OFFICE We envision Muntinlupa Public Information Office to be a reliable source of information and a committed City Government office in serving the people from the grassroots and up.

MISSION

Power to inform and organize action

OBJECTIVES

 Project the commitment and availability of the City Government to serve the people regardless of political affiliation (Serbisyong Walang Kulay)

 Emphasis the values of trust, unity, and self-reliance among Muntinlupeños  Restore confidence in the City Government to deliver basic services and to give equal opportunities for growth in all aspects MS. TERESITA V. NAVARRO  Restore confidence of the business community to spur much- City Government Assistant Department Head III needed economic growth and put Muntinlupa at par with Taguig Officer-in-Charge and its bustling Bonifacio Global City central business district (it should be noted that experts have recently pointed to BGC as the 2nd Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, country’s prime growth area and not Makati National Road, Putatan, Muntinlupa City  Restore the prime importance and emphasize the long-term value of education 862-4926 / 886-7091  Encourage Muntinlupeños to be self-reliant and not depend on the Government for their everyday needs. This cycle of dependency has to stop in order to achieve long-lasting and

significant success by encouraging Muntinlupeños to aspire and

to achieve instead of depending and decaying in complacency.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

CITY MAYOR

OFFICER-IN-CHARGE

NEWS BUREAU DIVISION ADMINISTRATIVE DIVISION BROADCASTING DIVISION

Administrative Officer II Administrative Officer II Administrative Officer II

LINGKOD BAYAN PHOTOGRAPH NEWSLETTER RECORDS CIRCULATION LBTV SOCIAL MEDIA

Public Relations Information System Administrative Officer II Administrative Aide IV Administrative Aide IV Administrative Assistant Officer III Researcher I

Administrative Assistant I Administrative Assistant Administrative Aide IV Administrative Assistant II

Administrative Assistant I

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

PROCESS FLOW

A. LINGKOD BAYAN NEWSLETTER

TIME FORMS AND STEP PROCEDURE PERSON-IN-CHARGE FEES DURATION DOCUMENTS NEEDED

Patricia Perido, Patricio Boncayao 1 Writing articles for Lingkod Bayan 1 Week - - Jr., Rovi Viloria, Raffy Rodriguez

1 Week before 2 Compilation of articles Patricia Perido, Rovi Viloria - editing

Editing & Layouting of Lingkod Tez Valencia-Navarro, Patricia 3 1 Week Compilation of articles - Bayan Newsletter Perido & Marvin Kenneth Santos

4 Proofreading Tez Valencia-Navarro 1 day Lingkod Bayan Draft -

Hard Copy & Soft Copy 5 Printing Eduardo Olea 3 to 4 days - of the Newsletter Draft

Lingkod Bayan Fidel Landrito, Aaron Adamos, Newsletter & 6 Circulation 3 days - Joanne Balingasa, Acknowledgement Receipt

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

B. PHOTO AND PRESS RELEASES

FORMS AND STEP PROCEDURE PERSON-IN-CHARGE TIME DURATION DOCUMENTS FEES NEEDED

Orlando Balila, J.Warren Magboo, John Mark Collins Mata, Allen Taclas, Raffy 1 Attending & Covering the Event Daily - - Rodriguez, Rovi Viloria, Patricia Perido, Patricio Boncayao Jr.

Making Draft of Press Release / Tez Valencia-Navarro, Marvin Kenneth 2 Daily - - Photo Captioning Santos, Rovi Viloria, Orlando Balila

Editing Press Release / Photo 3 Tez Valencia-Navarro Before 2:00 PM - - Release

4 Sending Press Releases Rovi Viloria / Joanne Balingasa Daily - -

Joanne Balingasa, Fidel Landrito, Aaron 5 Daily Newspaper Monitoring Daily - - Adamos

Sending News Releases to Mayor Joanne Balingasa, Fidel Landrito, Rovi 6 Jaime Fresnedi and other responsible Daily - - Viloria department

Uploading news releases to Lingkod Raffy Rodriguez, Joanne Balingasa, 7 Daily - - Bayan Facebook Page Patricia Perido

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

C. PHOTO COVERAGE FOR LINGKOD BAYAN NEWSLETTER/SOCIAL MEDIA/PHOTO ALBUM

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Teresita V. Navarro, Dan Angelo de Jesus, Depends on the 1 Get the schedule - - Orlando Balila & J. Warren Magboo event

Dan Angelo de Jesus, Orlando Balila, J. Depends on the 2 Attending and Covering the Event - - Warren Magboo & Rovi Viloria as writer event

Dan Angelo de Jesus, Orlando Balila, 3 Photo Enhancement 2-3 hours - - J.Warren Magboo

Patricia Perido, Rovi Viloria, Dan Angelo de 4 Photo Captioning 15-20 minutes - - Jesus, Orlando Balila, J. Warren Magboo

Patricio Boncayao Jr., Patricia Perido, Dan 5 Upload Photos in Social Media Angelo de Jesus, Rovi Viloria, Orlando 1-2 hours - - Balila, J.Warren Magboo

Photos for Lingkod Bayan Orlando Balila, J.Warren Magboo, Dan 6 1 week - - Newsletter Angelo de Jesus, Patricia Perido

John Mark Collins Mata / Dan Angelo de 7 Photo Album 1 day - - Jesus

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D. SOCIAL MEDIA

FORMS AND TIME STEP PROCEDURE PERSON-IN-CHARGE DOCUMENTS FEES DURATION NEEDED

Daily announcements, updates & news Teresita V. Navarro, Patricia Perido, 1 30 minutes - - from different departments/organizations Rovi Viloria, Raffy Rodriguez

Layout & editing of poster/ Patricia Perido, Rovi Viloria, Raffy 2 1-3 hours - - announcement/photos Rodriguez

Teresita Navarro, Patricia Perido, 3 Uploading and feeding of information 30 minutes - - Rovi Viloria

Monitoring all announcements, updates, Teresita Navarro, Patricia Perido, 4 3 hours - - & news in the city Rovi Viloria

Compilation of concerns, suggestions 5 Rovi Viloria 3 hours - - and comments

Send the concerns to Mayor Jaime 6 Fresnedi and to the responsible Rovi Viloria 2 hours - - department

Compilation of all social media 7 Rovi Viloria 1 hours - - documents

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

E. VIDEO COVERAGE FOR LINGKOD BAYAN TV

FORMS AND STEP PROCEDURE PERSON-IN-CHARGE TIME DURATION DOCUMENTS FEES NEEDED Allen Taclas, John Mark Collins Mata, Raffy 1 Schedule the event Depends on the event - - Rodriguez Allen Taclas, Rovi Viloria, John Mark Collins 2 Attend the event Depends on the event - - Mata, Raffy Rodriguez Compile & Transcribe all 3 John Mark Collins Mata & Raffy Rodriguez 5 hours - - videos 4 Create script for TV Allen Taclas & Rovi Viloria 8 hours - - Allen Taclas, John Mark Collins Mata, Raffy Rodrigues, Fidel Landrito, Aaron Adamos 5 Shoot Spiels 8 hours - 2 days Script - Marvin Tomandao: Official Segment Host / Patricia Perido: Resident Host Compile & Transcribe all 6 John Mark Collins Mata & Raffy Rodriguez 5 hours - - videos Compiled & 7 Video Editing Allen Taclas 8 hours - 2 days Transcribed - videos / Script Send Edited Episode to 8 Fidel Landrito & Aaron Adamos 2 hours - - Cablelink for airing

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PUBLIC INFORMATION OFFICE

F. AUDIO VISUAL PRESENTATION PRODUCTION

FORMS AND STEP PROCEDURE PERSON-IN-CHARGE TIME DURATION DOCUMENTS FEES NEEDED

1 Forward the proposal Allen Taclas 1-2 days - -

2 Create shooting script Allen Taclas & Rovi Viloria 1-2 days - -

Allen Taclas, John Mark Collins Mata, 3 Shooting / Taping Raffy Rodrigues, Fidel Landrito, 1-2 days Script - Aaron Adamos

Compile and Transcribe all John Mark Collins Mata, Raffy 4 5 hours - - Videos Rodriguez

5 Video Editing Allen Taclas 8 hours - 2 days Script -

6 Presentation Allen Taclas / Raffy Rodriguez Depends on the event - -

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA

RECORDS MANAGEMENT OFFICE ORGANIZATIONAL CHART

CITY

MAYOR

CITY GOVERNMENT DEPARTMENT HEAD III MR. CHITO C. VALERIO City Government Department Head III Officer-in-Charge 4th Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, ADMINISTRATIVE RECORDS ARCHIVES National Road, Putatan, Muntinlupa City MANAGEMENT ADMINISTRATIVE DIVISION DIVISION DIVISION 862-6470

VISION ADMIN. ASST II RECORD OFFICER II RECORD OFFICER I

A premier Office of the City Government of Muntinlupa with dependable and efficient staff, committed to serve as central depository of all archival ADMIN. ASST I ADMIN. ASST I records and public documents generated by the different City Departments/Offices and make it accessible to them, as well as to the ADMIN. AIDE VI people from all walks of life.

MISSION ADMIN. AIDE IV

The Records Management Office shall provide an economical and efficient Records Management Services to meet the information needs of all the Departments and Offices of the City Government of Muntinlupa as well as of its citizenry. 182

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA RECORDS MANAGEMENT OFFICE

PROCESS FLOW

A. RECORDS MANAGEMENT SERVICES

FORMS AND STEP PROCEDURE PERSON-IN-CHARGE TIME DURATION FEES DOCUMENTS NEEDED

1 Receive memos & Documents Lorna / Pinky 1-3 minutes - -

Identify, Classify Memos and 2 Lorna / Pinky 1-2 minutes Logbook - Documents

3 Disseminate Nards /Joven 7 hrs. Acknowledgement Receipt -

Filing Inactive Documents generated 4 Jenny / Julie 5 hrs. Filing Materials - by the City

5 Archives Mhadj / Pinky 4 hrs. Filing Materials -

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA RECORDS MANAGEMENT OFFICE

B. RETRIEVAL OF INACTIVE 201 FILES AND ARCHIVAL RECORDS AS REQUESTED

FORMS AND DOCUMENTS STEP PROCEDURE PERSON-IN-CHARGE TIME DURATION FEES NEEDED

1 Fill-up request form staff 1 minute Request Form -

2 Verify the Documents Requested Jen/Julie/Pinky 10 minutes Logbook -

3 Provide copy Staff 1 minute Duplicate -

4 Logging the Details Staff 1 minute Logbook -

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA RECORDS MANAGEMENT OFFICE

FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

VISION

The Treasury Department will efficiently collect taxes and

exercise proper management of funds of the local government of Muntinlupa to provide substantial services to its constituents.

MISSION

To Carry out effectively the goals of the Local Government of

Muntinlupa for its constituents, the Treasury Department will: MR. ANASTACIO L. MIÑOZA City Treasurer Department Head  Collect taxes efficiently  Take custody and exercise proper management of funds of the City. 1st Floor, Left Wing, Main Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City  Maintain and update tax information system of the Local

Government Unit. 862-1491  Implement in full the City Revenue Tax Code. fb.com/treasurymuntinlupa

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

PROCESS FLOW

LAND TAX SECTION

A. REAL PROPERTY TAX PAYMENT

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME Real Property Get number and wait the number Residential = 1 Owner or to be flashed at the number Previous Official Receipt 25% of assessed Representative queuing machine. value (AV) Go to the counter indicated at Order of Payment (OP) Commercial present previous Official Receipt 2 issued by the City Industrial special (OR) and Order of Payment (OP) Assessor = 3.0% of AV issued from the Assessor’s Office. The teller attends to the holder Local and examines the documents Treasury 3 presented and issue OR and 1 minute IDEL = 5% of AV Operation transmit to the cash register Officers cashier.

4 Go to the cashier for payment.

Cashier validates OR and receives 5 Cashier 5 minutes cash or check.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

B. ISSUANCE OF TAX CLEARANCE FOR NON-DELIQUENCY

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME

Go to the teller-in-charge of the issuance of 1 clearance for non-delinquency. Real Property 2 Owner or Present latest OR of real property tax payment. Representative Teller received payment, issue OR and issue Ms. Emma P. ₱30.00 per Tax 3 1 minute clearance certificate. delos Santos Declaration (TD)

C. REAL PROPERTY TAX COMPUTATION

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME Latest Get number and wait the number to be flashed at 1 OR and the number queuing machine. OP Real Property 2 Go to the counter and present OR and OP. Owner or Representative Local Treasury 3 The teller issue computerized computation. 30 seconds No fee Operation Officers

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

BUSINESS TAX AND MISCELLANEOUS SECTION

A. BUSINESS TAX PAYMENT NEW AND RENEWAL

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME Go to the counter which receives The amount business tax payment and present Billing statement from written in the 1 billing statement from Business BPLO Billing Permit and Licensing Office Business Statement. Owner or (BPLO). Representative Local The teller receives document, Treasury 2 10 minutes issue OR and receive cash. Operation Officers

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

B. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC)

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME Based on annual Individual and earnings: 1 Fill-up provided form for CTC. Corporations Individual- ₱5.00+ ₱1.00 for every ₱1,000.00 Individual and Go to the assigned for issuance of CTC and submit but not to 2 Corporations the filled-up form. exceed ₱5,000. 00

Corporation- ₱500.00+ ₱2.0 Individual and The issuing clerk encode all data issued Issuing 0 for 3 2 minutes Corporations computerized CTC and receives cash payment. Clerks every ₱2,000.00 but not to exceed ₱10,000 .00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

C. TRANSFER TAX

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME

Go to the counter assigned and submit pertinent papers line any deed of 1 conveyance, Tax Declaration (TD), and certificate authorizing registration from Certificate Authorizing BIR. Registration (CAR), 75% of 1% of the Tax Clearance from Buyer of Real amount of RPT, Deed of Sale or Property or The teller examines the documents, consideration or 2 enter data to the computer which and Transaction, Tax Representative market values computes the amount to be paid. Declaration (TD), and whichever is higher. Authorizing Registration Receives cash/manager’s check upon Local Treasury 3 issuance of OR and prepare 1st Operation 15 minutes Indorsement for submission to the Officers

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

D. PROFESSIONAL TAX

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME Medical Practitioner, Lawyer, CPA’s, Dentist, Stock Go to the counter-in-charge and Brokers, Actors, etc. - Profession present identification card issued by the PRC ID and previous 1 ₱300.00 Practitioner Profession Regulatory Commission OR (PRC) and previous OR for renewal. Actuaries, Opticians, Veterinarian, Electrician, Pharmacist, etc. - ₱200.00

Chiefmates, Profession The teller encode the data, issue OR Collecting Commercial Steward/ 2 1 minute Practitioner and receives cash payment. Clerk dess, Chemist, Registered Nurse, Midwife, Statistician, etc. - ₱175.00

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TREASURY DEPARTMENT

F. OTHER MISCELLANEOUS FEES

DURATION APPLICANT / PERSON IN STEP SERVICE PROVIDER OF ACTIVITY / FORMS FEES CLIENT CHARGE TIME FRAME

Order of Payment Go to the counter assigned and Collecting The amount written 1 Any Taxpayer 1 minute from concerned submit OP from concerned offices. Clerks in the OP offices

The teller received the OP, encodes 2 Any Taxpayer the data to issue OR and receives cash payment.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA A dynamic and highly competitive Higher Education Institution PAMANTASAN NG LUNGSOD NG MUNTINLUPA committed to people empowerment towards building a humane society.

MISSION

To provide quality, affordable and relevant education responsive to the changing needs of the local and global communities through effective and efficient integration of instruction, research and extension; to develop productive and God-loving individuals in society.

GOALS

1. To contribute a dynamic and harmonious relationship to the global community; 2. To effectively provide the job market with ethical professionals; DR. ELENA E. PRESNEDI 3. To pursue research activities supportive of the stakeholder’s Executive Assistant V needs and community development; Officer-in-Charge 4. To guarantee an equitable access to learning adaptive to the demands of the industry.

NBP Reservation, Poblacion, Muntinlupa City CORE VALUES

659-2113  Sense of Righteousness  Sense of Ownership www.plmun.edu.ph  Sense of Urgency  Sense of Pride  Culture of Excellence

VISION 195

Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

PROCESS FLOW

A. ADMISSION AND ENROLLMENT (FOR NEW STUDENTS)

PERSON-IN-CHARGE / PROCESSING STEP PROCEDURES ACCOUNTABLE REQUIREMENTS FEES TIME DIVISION Photocopy of Credentials Students proceed to the Registrar’s Office (Form 138, Certificate of Good 1 for registration and secure admission slip 5 mins Admission Officer n/a Moral Character, Barangay for entrance examination fee. Clearance) Pays the Entrance Examination Fee at 2 5 mins Cashiers Admission Slip P200.00 the Treasury Office Proceed to the Guidance Office to secure Official Receipt and Admission 3 5 mins per student Guidance Staff n/a examination Schedule Slip Slip Proceed to the Guidance Office for 4 interview; secure and fill-out Student’s 5 to 10 mins per Psychometrician none n/a Cumulative Record student (for students who passed entrance exam) Photocopy of student’s Proceed to respective college for 5 to 10 mins per Program Chair per 5 cumulative records and n/a interview and evaluation student College student’s credentials Proceed to the University Clinic for Photocopy of Student’s 6 interview and secure referral form for 5 mins University Nurse n/a Cumulative Record Drug Test at OsMun

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

PERSON-IN-CHARGE / PROCESSING STEP PROCEDURES ACCOUNTABLE REQUIREMENTS FEES TIME DIVISION Original & 2 photocopies of Submits required documents to the Form 138/137 7 Admission Officer for checking and 5 mins Admission Officer n/a Original & 2 photocopies of evaluation TOR

Proceed to the Evaluation & Processing Student’s Information Slip to 8 5 mins College In-Charge n/a Section for student number the Evaluators

Visits the PLMun website for online 9 5 to 10 mins MIS Student Number n/a enrollment Proceeds to NSTP for CWTS, NSTP and NSTP In-Charge 10 5 mins Printed Pre-enrollment Slip n/a ROTC enlistment NSTP Implementer P1,000 for Proceeds to the Treasury Office for 5 mins 11 Cashiers Printed Pre-enrollment Slip miscellaneous payment fee Release of Certification of Matriculation 3 to 5 mins per Official Receipt issued by 12 College In-Charge (COM) student Treasury Office

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

B. ADMISSION AND ENROLLMENT (FOR OLD STUDENTS)

PERSON-IN-CHARGE / PROCESSING STEP PROCEDURES ACCOUNTABLE REQUIREMENTS FEES TIME DIVISION Students proceed to the College for 1 5 to 15 mins College In-Charge College Clearance n/a encoding of subjects 2 Pays account for encoded subjects 5 mins Cashiers Pre-encoded slip n/a Presents Official Receipt to the 3 mins Registrar’s Office for the release of

3 Certificate of Matriculation (COM) Cashiers Official Receipt n/a 3 mins (returnee student goes to Registrar’s

Office for student number activation) 4 Pays account for encoded subjects 5 mins Evaluators Certificate of Grades n/a For Scholars/Iskolar ng Bayan: 5 Presents COM to the Scholarship 5 mins Cashiers n/a Program Coordinator

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

C. OTHER TRANSACTIONS (REQUEST FOR TOR & OTHER CERTIFICATIONS)

PERSON-IN-CHARGE / PROCESSING STEP PROCEDURES ACCOUNTABLE REQUIREMENTS FEES TIME DIVISION Client proceeds to the Registrar’s Office for the 1 Order of Payment / Clearance form for 5 mins Evaluators none n/a document request Pays the corresponding amount at the

Cashier; secures the Official Receipt  Transcript of Record  Duly accomplished Clearance/ 50.00/page request form and Official Receipt  Certificate of Grades/Enrollment/Graduation,  Duly accomplished Clearance/ 15.00 per request etc. request form/Order of Payment  Honorable Dismissal  Duly accomplished Clearance/ 10.00 2 3 to 5 mins Cashiers request form  Shifting/Completion/Dropping and Authorized  Order of Payment 10.00 Withdrawal/Subject Credit Form  Certification/Authentication/Verification (CAV)  Order of Payment 40.00  Evaluation of Grades  Order of Payment 20.00  Diploma  Order of Payment 100.00  Reprint of COM (Certificate of Matriculation)  Order of Payment 100.00 Presents Official Receipt to the Registrar’s  Official Receipt with Order of Office (Frontline/Evaluator) Payment 3 5 mins Evaluators n/a (Requested documents will be released as per  Accomplished Clearance/Request agreed scheduled date) Form 20 working days (for  Official Receipt with Order of 100.00 Evaluator encodes the requested documents 2005 to present) Payment 4 Evaluators to the Tracer; process documents 1 month to 2 months  Accomplished Clearance/Request 100.00 (for MPC) Form

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA PAMANTASAN NG LUNGSOD NG MUNTINLUPA

FEEDBACK FORMS

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Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA OFFICE OF THE CITY VETERINARIAN We envision the Office of the City Veterinarian of Muntinlupa

City to be a model office of dedicated public servants, which maintains the highest degree of professionalism and deep

commitment to service, in pursuance of its goal to a healthy population of man and animals, free from infectious and

zoonotic diseases, assurance of safe and quality meat and meat products, while providing honest, prompt and courteous

service to the constituents of the city.

MISSION

DR. PAMELA V. HERNANDEZ To provide quality Veterinary Services with main trust on animal City Government Department Head III heath, animal welfare public health and food security. Department Head

OBJECTIVES 4th Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City The Office of the City Veterinarian will provide at all times 862-3866 honest, highly efficient, prompt and quality veterinary services 0915-872-6728 / 0915-488-5858 for the local public. [email protected]

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CITY MAYOR

CITY VETERINARIAN

ASSISTANT DEPARTMENT HEAD

MEAT, FISH, FOOD PRODUCTS AND BY- URBAN ANIMAL HEALTH & MANAGEMENT ADMINISTRATIVE DIVISION ANIMAL WELFARE AND REGISTRY DIVISION PRODUCTS DIVISION DIVISION

ADMINISTRATIVE OFFICER DIVISION HEAD VETERINARIAN DIVISION HEAD VETERINARIAN DIVISION HEAD VETERINARIAN DIVISION HEAD

GENERAL OPERATION REVENUE COLLECTION ANIMAL HEALTH AND ANIMAL REGISTRY AND ABATTOIR INSPECTION AND PERMIT ISSUANCE AND MEAT MARKET INSPECTION AND ANIMAL CONTROL AND DISEASE DIAGNOSTICS AND SECTION SECTION MANAGEMENT SECTION REGULATION SECTION REGULATION SECTION REGISTRY SECTION REGULATION SECTION WILDLIFE SECTION MONITORING SECTION

ANIMAL KEEPER/TEAM ANIMAL POUND INFORMATION OFFICER LICENSE OFFICER MEAT INSPECTOR II MEAT INSPECTOR II MEAT INSPECTOR I INFORMATION OFFICER LEADER SUPERVISOR

LIAISON OFFICER ADMIN. ASSISTANT ANIMAL KEEPER I MEAT INSPECTOR MEAT INSPECTOR MEAT INSPECTOR ANIMAL KEEPER I VETERINARY PUBLIC HEALTH SECTION

ANIMAL KEEPER I MEAT INSPECTOR DRIVER MEAT INSPECTOR ANIMAL KEEPER I VETERINARIAN I

DRIVER ADMIN. ASST I ANIMAL KEEPER I

ANIMAL KEEPER I

POUND KEEPER

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PROCESS FLOW

A. ANIMAL REGISTRATION AND ANTI-RABIES VACCINATION (FIELD /WALK-IN CLIENTS)

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Bring your pet in the office/vaccination 1 area

2 Fill-up Master list form Authorized Pet owners Vaccination of Officer/ Trained 10 minutes Bring Pet Animal Php50.00 3. Muntinlupa Fill-up Animal Registration form Animal Keeper/ City Trained Office Personnel 4 Payment & Issuance of Receipt

5 Vaccination of their Pet

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B. IMPOUNDING OF STRAY ANIMALS

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Scheduling of areas to be visited. 1 Maybe requested for scheduling.

Animal Concerned Listing of necessary details on our Impounding Walk-in/Phone call 2 Citizens of 10 minutes Php50.00 logbook Officer/Trained request Muntinlupa Animal Keeper

Scheduling of the impounding 3. operation of our office

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C. REDEMPTION OF IMPOUNDED ANIMALS

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Make sure that their pet animal is at Php2,550.00 – 1 the Animal Impounding Site at if not PACWOOD Tunasan, Muntinlupa City Registered Animal (Redemption Pet owners Impounding Fee – of Go to the Office of the City Officer/Pound 15 minutes Impounded Animal Php500.00 2 Muntinlupa Veterinarian and pay for the fine and Keeper/Animal Penalty registration (if not registered) Keeper Php2,000.00 Registration Fee – Bring Receipt to the Impounding site 3. Php50.00) to redeem their pet.

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D. ISSUANCE OF VETERINARY CLEARANCE

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Meat establishme Bring the necessary requirements for 1. Health 1 nt owners the Veterinary Clearance Certificate (Meat shops, 2. Sanitary Permit lechonan, 3. Picture of meat Submit the complete requirements to Meat Inspection Establishment Veterinary 2 processing our office. Officer/Meat 15 minutes Clearance Fee or any meat- 4. Picture of Meat Inspectors – Php100.00 related Transport Vehicle business, 3. Slaughterho Payment of fees 5. Police uses, Pet Clearance shops or any Pet-Related 6. Drug Test business) Issuance of Veterinary Clearance

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E. ISSUANCE OF MEAT HANDLERS LICENSE, BUTCHER’S LICENSE

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Bring the necessary requirements for 1. Health Certificate 1 the license. 2. Police Clearance/ NBI Clearance Meat establishm 3. Bio-data Meat 2 ent Submit the complete requirements Meat Inspection 4. 2 1x1 I. D. Handler’s / vendors/ Officer/Meat 20 minutes pictures Butcher’s owners, Inspectors 5. Certificate of Meat License Fee – Butcher’s Handlers Orientation P200.00 3 License Payment of fees Seminar 6. Drug Test 4 Issuance of license (OSMUN)

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F. COMPLAINTS/REDRESS

TIME DURATION RESPONSIBLE (Under normal PERSON STEP CLIENT PROCEDURE circumstances/ REQUIREMENTS AMOUNT (Name/Contact Extension No.) period under unusual circumstances)

Submit a request letter/written report 1 DR. JIMEL to our office CHRISTOPHER P. ORPRECIO – Animal Health Endorsement to concerned division Division/ Food 2 head for proper action Hygiene & 5 minutes Regulatory endorsement / Concerned Division Request letter/ citizens of 1-3 days acted If beyond the control of the concerned Written report 3 Muntinlupa division, it will be endorsed to our ISABELITA S. upon Department Head LORONO – depending on Administrative the situation Division Our Department Head will take action or endorse it to the proper 862-3866 – Office 4 Government office or Agency if of the City needed. Veterinarian

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FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION INTERNAL AUDIT UNIT

An office of highly motivated and professional government auditors responsive to the call for an honest, efficient and

effective government and committed to the high standards of public service through a strong internal audit program in the

bureaucracy.

MISSION

To perform the role of professional internal auditors as a MS. LUALHATI S. MORALES valuable support to the Local Chief Executive through effective City Government Department Head II Department Head monitoring and strengthening of internal control systems in order to achieve the highest quality standards of government

NBP Reservation, Poblacion, Muntinlupa City service.

659-2113

www.plmun.edu.ph

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PROCESS FLOW

A. AUDIT ENGAGEMENT PLANNING

PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS DURATION RESPONSIBLE NEEDED

Determine Audit objective, scope, and 1 criteria.

Prepare Audit Notification Memorandum/ Follow Up Audit 1. Legal bases of the office 2 Local Chief Audit objective, being audited Executive and Notification Memorandum to be signed scope and Different Offices/ by the Head of the IAU. criteria and Auditor 2. Audit Notification Departments in audit evidence Memorandum/Follow Up City Government of determined Submit the Memo to the Mayor’s Audit Notification Muntinlupa within a week. 3 Office to be noted by the Local Chief Memorandum Executive (LCE).

Transmit the Memo noted by the LCE 4 to the office being audited.

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B. AUDIT EXECUTION

PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS DURATION RESPONSIBLE NEEDED

Prepare draft of report regarding 1 Compliance, Management, and 1. Annual Investment Plan Operations Audit. 2. Sample of Request Letters 3. Accomplishment Report Discuss the initial Audit Findings and 4. Citizens’ Charter 2 Local Chief Recommendations with the Head of Compliance, Executive and IAU. 5. Process Flow Management Different Offices/ and Operations Auditor Departments in 6. Applicable Laws Audit conducted City Government of (Ordinances, Executive within a month. Muntinlupa Orders, Circulars) Upon approval of the report or after the revisions (if any) has been 7. ISO Manual 3 addressed, the final Audit Findings and Recommendations will be 8. Other Evidences or prepared. Working Papers made by the office being audited

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C. AUDIT REPORTING

PERSON/UNIT FORMS AND STEP CLIENT PROCESS DURATION RESPONSIBLE DOCUMENTS NEEDED

Audit Findings and Recommendations 1 will be sent to the Mayor’s Office to be noted by the LCE.

Transmit the Audit Findings noted by 2 Local Chief the LCE to the concerned office. 1. Audit Findings and Executive and Audit Findings and Recommendations Different Offices/ Recommendations Auditor Departments in developed within 2. Internal Audit Report City Government of Wait for the concerned office’s reply to two (2) weeks. 3 Muntinlupa the Audit Findings.

With or without a reply from the 4 concerned office, a Memorandum for Exit Conference will be prepared.

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PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS DURATION RESPONSIBLE NEEDED

Transmit the Memorandum to the 5 Local Chief concerned offices. Executive and Audit Findings and 1. Audit Findings and Different Offices/ Recommendations Auditor Recommendations Departments in developed within The Audit Findings and possible City Government of two (2) weeks. 2. Internal Audit Report recommendations will be discussed 6 Muntinlupa with the City Administrator and the Head of the office being audited.

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D. AUDIT FOLLOW UP

PERSON/UNIT FORMS AND STEP CLIENT PROCESS DURATION RESPONSIBLE DOCUMENTS NEEDED

Executed after six (6) months from the date of Exit Conference, Audit Follow 1 Up Notification Memorandum will be prepared to be signed by the Head of the IAU. 1. Audit Follow Up Report Local Chief Submit to the Mayor’s Office to be 2 Approved audit 2. Report or Executive and noted by the LCE. findings and Observations on ISO Different Offices/ recommendations Auditor Manual, Process Flow Departments in monitored within a City Government of Transmit Audit Follow Up Memo to the and COA Report. 3 month. Muntinlupa concerned office. 3. Evidences to support the actions taken by the office. Conduct Follow Up review on the previous audit findings and check if the 4 recommendations were complied or if there are other actions taken by the concerned office.

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA INTERNAL AUDIT UNIT

PERSON/UNIT FORMS AND DOCUMENTS STEP CLIENT PROCESS DURATION RESPONSIBLE NEEDED

Review if there are COA Findings involving the concerned office and 5 check if the said finding has been addressed.

Review the ISO Manual and/or the 1. Audit Follow Up Report 6 Local Chief Process Flow of the concerned office Approved audit 2. Report or Observations Executive and and check for possible improvement. findings and on ISO Manual, Process Different Offices/ recommendations Auditor Flow and COA Report. Departments in monitored within a City Government of Prepare draft of Follow Up Audit month. 3. Evidences to support 7 Muntinlupa Report to be discussed with the Head the actions taken by the of IAU. office.

Upon approval or addressing the revisions, final Follow Up Audit Report 8 will be prepared and submitted to the LCE and the concerned office.

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FEEDBACK FORMS

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Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA MUNTINLUPA CITY PUBLIC LIBRARY The Muntinlupa City Public Library aspire to be the center of information for all, with a friendly environment that will nurture an educated, enlightened, and enriched diverse community.

MISSION

The Muntinlupa City Public Library is committed to provide quality resources, programs and services and lifelong learning opportunities for its diverse and changing community through:

 free and open access to information  quality collection of books  recreational resources  partnership in the development and implementation of technology.

OBJECTIVES

MS. MARILOU O. LOBO  To provide up-to-date information to our learners and City Government Assistant Department Head III researchers by acquiring quality books and IT equipment Officer-in-Charge and software.  To develop the working ability of library staff through capability building.  To redesign library spaces and services that will encourage 4th Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City our library patrons of using the library as their venue for reading and learning. 862-3866  To adopt and innovate for future needs our academe and the community. 0915-872-6728 / 0915-488-5858  To strengthen the ties and linkages to outside sources. [email protected]

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MUNTINLUPA CITY PUBLIC LIBRARY

PROCESS FLOW

A. STEP BY STEP PROCEDURE FOR LIBRARY PATRONS

STEP SERVICES PERSON RESPONSIBLE TIME DURATION

Information

Angielyn F. Brewer 1  Log-in of name of visitors/ researchers/library patrons 5 minutes (Information Officer)  Deposit of bags and other hand carry items  Ask the assistance of the Information Officer

2 OPEN BOOK SHELVED SYSTEM

 Manual Catalogue 3 Hermelinda M. Abat 5 minutes  Ask assistance to library staff

Library Patrons are free to browse in the different sections 4 of the library:

 Children Section (Children’s Books, Fiction/Non-fiction, Monica Cindy I. Justo Game Boards, Film Showing)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MUNTINLUPA CITY PUBLIC LIBRARY

STEP SERVICES PERSON RESPONSIBLE TIME DURATION

 Teen Section (Pocket books, Fiction/Non-fiction, 4 Angielyn F. Brewer Magazines)

 G.A.D. Section

 P.W.D. Section Hermelinda M. Abat

 Reference Section (High School Reference/College Hermelinda M. Abat

Reference) Mailene S. Macaranas

 Adult Section (Magazines, Newspapers, Pocketbooks) Hermelinda M. Abat

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA MUNTINLUPA CITY PUBLIC LIBRARY

PROCESS FLOW

A. STEP BY STEP PROCEDURE FOR LIBRARY PATRONS

STEP SERVICES PERSON RESPONSIBLE TIME DURATION

 Computer Section (Free Internet/Wi-Fi, Typing/ 4 Emil Clariza Encoding of Researchers)

 Library Patrons will return the books on their proper 5 shelves while the books they get from the reference section will be returned to Ms. Abat’s table

 Drop suggestions/recommendations and comments on 6 our suggestion box

Marilou O. Lobo 7  Ask A Libraries Research consultation book counseling 10-15 minutes Mailene S. Macaranas

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FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA VISION YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE We envision City of Muntinlupa to be a youth empowered city

through motivating and developing leaders and competitive athletes that will contribute to the realization of Muntinlupa City vision.

MISSION

 To formulate, prioritize and plan youth welfare programs and a city-wide youth oriented activities and sports development programs and projects.  To device and plan programs and projects to raise the

academic and educational level of student populace.  To prepare a year- round physical fitness and sports development program for the youth of the city in coordination with other offices, agencies and barangays. MS. CYNTHIA B. VIACRUSIS  To provide skills training and capability building programs City Government Department Head II and other related activities for out-of-school youth to make Department Head them better and responsible citizens.

 To coordinate with the private sector and government agencies such as National Youth Commission, Department 4th Floor, Left Wing, Annex Bldg., Muntinlupa City Hall, National Road, Putatan, Muntinlupa City of Education, Philippine Sports Commission, in the organization and conduct of youth-oriented activities and 862-3866 mass based sports programs in the city. 0915-872-6728 / 0915-488-5858

[email protected]

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

PROCESS FLOW

A. PROCESSING OF LETTER REQUEST

DURATION OF FORMS AND STEP PROCESS ACTIVITY/TIME PERSON-IN-CHARGE REQUIREMENTS FRAME

1 Receive letter request, reports and other documents Individual Request 1. Original request letter Frontliner/Admin 2. Valid ID or Voter’s ID 5-10 minutes 2 Verification and counterchecking of documents attached Staff 3. Community Tax Certificate (current year) 4. Original Certificate of Indigency 3 Posting of documents Organization 1. Original Request letter Youth and Sports 2. Valid ID or Voter’s ID of signatory Prepare and review recommendation, reports, work 4 Coordinators/Admin 3. Community Tax Certificate (current program Staff year) 1-3 days 4. Certificate of Oath of Organization 5. Accomplishment report of last activity 5 Approval of recommendation to request letter Department Head 6. Work Program for Financial Assistance

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

DURATION OF FORMS AND STEP PROCESS ACTIVITY/TIME PERSON-IN-CHARGE REQUIREMENTS FRAME

6 Posting and transmittal of documents to Mayor’s Office Admin Staff Releasing

1. Present valid ID upon claiming the approved assistance (financial or goods) 7 Approval of the City Mayor 2. Financial assistance to be claimed in Treasury Office 3 weeks or Processing of financial or any request related documents more 3. Materials or good to be claimed in 8 YASDO/Mayor’s Office (other offices concerned) Other offices

9 Release of assistance (financial or goods)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

B. PROCESSING OF SERVICES AND PROGRAMS IMPLEMENTED

DURATION OF FORMS AND STEP PROCESS ACTIVITY/TIME PERSON-IN-CHARGE REQUIREMENTS FRAME

Prepare approval letter and work program (based on 1 2-3 days Admin Staff approved AIP) Original letter

2 Approval of the City Mayor 2-3 days Admin Staff

Attachments 1. Original approved letter 2. Disbursement Voucher 3 Processing of documents/approved proposal 2-3 weeks Other Offices 3. Obligation request 4. Purchase Request 5. Contract for direct payment 6. Invitation letter (if necessary)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

DURATION OF FORMS AND STEP PROCESS ACTIVITY/TIME PERSON-IN-CHARGE REQUIREMENTS FRAME

Note: as per required by 4 Implementation of PPA program and activity

Attachments 1. Copy of Disbursement, approved proposal letter, work program, purchase request. 5 Liquidation and evaluation 2-3 days Admin Staff 2. Acceptance and Inspection 3. Certificate of attendance 4. Acknowledgement receipt (if necessary)

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA YOUTH AFFAIRS AND SPORTS DEVELOPMENT OFFICE

FEEDBACK FORMS

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Republic of the Philippines VISION CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE As an emerald and highly-urbanized city, we envision Muntinlupa to shine brightly, its people living in peace and harmony, achieving multiple productivity, flourishing academic, skill and technology advancement, nurturing economic development, promoting healthy environment drawn from the united strength of the leaders and its flock, guided by the highest almighty.

MISSION

Relevant to the mission of the City Government of Muntinlupa to provide world-class infrastructure and support engineering services to the city. The City Engineering office commission ENGR. JOSEFINA M. BARRION itself to effectively carry out the commitment of the present Engineer IV administration to make Muntinlupa a better place to live in. Officer-in-Charge Enjoying the best opportunities offered by complete and safe infrastructures, where school buildings are conducive for learning, hospital benefitting the poor, roads are convenient mean of transportation and productivity, facilities are adequate 2nd Floor, Right Wing, Main Bldg., Muntinlupa City Hall, for better communication, water outlets and electrification and supply is abundant for water and illumination. 861-1129

Inhinyeria ng Muntinlupa

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE

PROCESS FLOW

A. CONSTRUCTION OF FACILITIES

RESPONSIBLE ORIGINATING STEP PROCEDURES DURATION DESTINATION REMARK PERSON OFFICE

Receive/log letter request 1 15 minutes Mary Jane Nuico Mayor’s Office approved by the Mayor.

Encode to DTS, transmissal of 2 15 minutes Maricel Esplana Geraldine Celis document

3 Delegates/Assigned task 1 hour City Engineer

Distributes document to 4 30 minutes Geraldine Celis Division Heads concerned divisions

Evaluates/Assigned to 5 personnel/undertake necessary 15 minutes Division Heads Staff/Inspectors urgent action

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE

RESPONSIBLE ORIGINATING STEP PROCEDURES DURATION DESTINATION REMARK PERSON OFFICE

6 Undertake following actions:

Prepare correspondence/ 6.1 30 minutes Admin Staff clerical matters

Division/Section 6.2 Actual on-site inspection 1 day Inspectors

Project evaluation/ Prepare Division/Section 6.3 report/recommendation/ 3 hours Inspectors estimate/bill of materials

Prepares sketch/drawing/ 2 weeks to A. Gutierrez/R. 6.4 detailed construction plan of 1 month Reyel infrastructure projects

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE

RESPONSIBLE ORIGINATING STEP PROCEDURES DURATION DESTINATION REMARK PERSON OFFICE

Prepare detailed estimate bill of 6.5 3 hours Inspectors materials - infrastructure

Actual land survey/verification, Geodetic and 6.6 1-2 days Subject Location computation, plotting Survey Section

Procurement/ For signing of Prepare canvass, print bill of 7 1 hour Victor Punzalan Admin/Mayor’s heads, City materials Office Engineer

Prepare, attached AIP ref./ account no. routing slip, For signing of Budget Office/ 8 Transmit to concerned offices, 1 hour Myrna Ibañez heads, City BAC/ Procurement prepare purchase Engineer request

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA ENGINEERING OFFICE

RESPONSIBLE ORIGINATING STEP PROCEDURES DURATION DESTINATION REMARK PERSON OFFICE

Receive approved project M. Esplana/M. 9 documents/ documentation, 1 hour Ibañez/H. Austria OBR

Project implementation—by 1 week to 2 Const. Div. Upon delivery of 10 administration months Maintenance Div. materials

Contract 11 Negotiated projects H. Austria period

Project monitoring/status follow- On-going/finished 12 Daily L. Teofisto up projects

Progress report/Completion 13 As required All divisions report/Accomplishment report

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FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING PROGRAM VISION

The Joint Resources Financing Program vision is to build self-

sustainable and self-sufficient micro-businesses in the City of

Muntinlupa.

MISSION

To help “low income” entrepreneurs grow in their business MS. MARILOU O. LOBO City Government Department Head III venture by providing sustainable financial assistance at zero Officer-in-Charge interest and by extending entrepreneurial trainings and

education.

2nd floor, DepEd Building, Brgy. Poblacion, Muntinlupa City

862-3866 www.jrfdagdagpuhunan.com

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING PROGRAM

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING OFFICE

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING PROGRAM

PROCESS FLOW

A. DAGDAG PUHUNAN LOAN PROCESS

STEP PROCESS PERSON(S)-IN-CHARGE TIME DURATION

Information Belen Ballesteros

Officer of the Day

Receiving of documents 3 minutes

1 Entertain walk-in clients 10 minutes

Log-in clients

Assist clients fill-up the assessment form

Distribution of assessment forms to Barangay Supervisor

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING OFFICE

STEP PROCESS PERSON(S)-IN-CHARGE TIME DURATION

JRF Supervisors District 1 & District 2

Identification of clients per barangay for assessment Supervisor 5 hours 2 BI/CI

Submit to monitoring officer

JRF Monitoring Officer Cerillo Redilla 5 hours

3 Final BI/CI Dixie Lalangan

Report to Coordinator/District 1 & District 2 JRF Supervisors

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING PROGRAM

STEP PROCESS PERSON(S)-IN-CHARGE TIME DURATION

JRF Supervisor Supervisor 5 hours

Bring application to clients for requirements (1 day for requirements 3 of clients)

Grouping of clients

Processing of Documents Armin Bascal 7 hours

Encoding/Xerox Elsa Diaz

4 Target Clients (Mobile JRF Dagdag Mayor’s Office 7 hours Puhunan)

Notarization of MOA/Xerox Atty. Pat Boncayao 28 hours

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING OFFICE

STEP PROCESS PERSON(S)-IN-CHARGE TIME DURATION

Budget Office 7 hours

4 Accounting Office 7 hours

Treasury Office 7 hours

Final Signature of the Payroll with the Loan Documents 7 hours

Mayor 5

Treasury/Accounting for advice

6 Release of Loan in Cash Form 4 hours

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING PROGRAM

STEP PROCESS PERSON(S)-IN-CHARGE TIME DURATION

Loan Payment every Friday/Payment of Savings 3 hours

(O.R.) Xerox copy will be given to Supervisor Group Treasurer 7 (O.R.) Original copy to JRF Clients

Log-in of all transactions JRF Supervisor/Group Treasurer

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA JOINT RESOURCES FINANCING OFFICE

FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LOCAL CIVIL REGISTRY OFFICE VISION

The Local Civil Registry Office of Muntinlupa City commits to achieve an utmost quality Civil Registration services.

MISSION

To provide an efficient, systematic and accurate civil registration system.

STRATEGIC GOALS

To ensure the utmost implementation of the Civil Registration System, the LCRO commits to:

• Provide a conducive and positive working environment ATTY. HARLEY L. PADOLINA, JR. City Government Department Head II • Provide a continuing education of the personnel to City Civil Registrar ensure competency • Deliver the services by proficient, dedicated and responsive personnel

nd • Instill discipline, professionalism and uphold integrity in 2 floor, DepEd Building, Brgy. Poblacion, Muntinlupa City all transactions 862-3866 • Encourage creativity and innovativeness www.jrfdagdagpuhunan.com

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LOCAL CIVIL REGISTRY OFFICE

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA LOCAL CIVIL REGISTRY OFFICE

PROCESS FLOW

A. APPLICATION FOR TIMELY REGISTRATION OF BIRTH

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Submission of document/s for registration 2 minutes Rosalinda S. Bonifacio 1 Examination of document/s and interview of applicant H 10 minutes Yza De Gracia Issuance of Order of Payment if complete documents Payment of Birth Certificate form Birth Certificate form Php25.00 Admission of Paternity for unmarried parents Php120.00 2 3 minutes K Carlos I. Oliquino Certified True Copy (CTC) Php40.00 Endorsement/Transmittal of Birth Certificate Php60.00 Transmission of Birth Certificate Php40.00 Claim stub issuance (client is requested to come back after 2 days) Rosalinda S. Bonifacio 3 2 minutes H Inscribe registry number, date and signature of Yza De Gracia authorized officer

Verification if document is ready for release (with Rosalinda S. Bonifacio 4 3 minutes H registry number, date and authorized signatory) Yza De Gracia Charlotte Granadillos 5 Releasing of documents 3 minutes I Cecilia A. Frisnedi

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B. APPLICATION FOR TIMELY REGISTRATION OF DEATH

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Submission of document/s for registration 1 Examination of document/s and interview of applicant 5 minutes G Elaine P. Flores Issuance of Order of Payment if complete documents Payment of fees: Death Certificate Form Php25.00 Certified True Copy (CTC) Php40.00 Burial Permit Php50.00 2 3 minutes K Carlos I. Oliquino Re-Burial Permit Php50.00 Death Entrance Permit Fee Php50.00 Death Transfer Permit Php50.00 Exhumation Removal of Cadaver Php50.00

3 Processing/Registration of Death Certificate 5 minutes G Elaine P. Flores Charlotte Granadillos 4 Releasing of documents 3 minutes I Cecilia A. Frisnedi

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C. APPLICATION FOR TIMELY AND DELAYED REGISTRATION OF FOUNDLING

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Evaluation and Acceptance of the Documents for Registration 1 Issuance of Order of Payment if complete documents 3 minutes B Rose Eden V. Dominguez Issue Claim stub indicating the date of release of the document Payment of fees: 2 Timely Registration Php200.00 3 minutes K Carlos I. Oliquino Delayed Registration Php150.00

Processing of Documents 3 Issue Registry Number 3 days B Rose Eden V. Dominguez Transcribe to Registry Book of Foundling Charlotte Granadillos 4 Releasing of documents 3 minutes I Rosalinda Bonifacio Preparation of Monthly Report for Submission to NSO 5 3 minutes B Rose Eden V. Dominguez District Office

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D. APPLICATION FOR MARRIAGE LICENSE

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Submission of requirements for Marriage License Examination of documents Jeanette F. Aman 1 Filling-up of Marriage Application form 5 minutes F Desiree Rogelio Filling-up of request form for Certified True Copy (CTC) Issuance of Order of Payment if complete documents Payment of fees: Marriage Certificate Form Php25.00 Application Fee for Marriage License Php100.00 Certified True Copy of Marriage Certificate Php40.00 2 Legal Capacity to Marry Php140.00 3 minutes K Carlos I. Oliquino Transmittal of Marriage Certificate Php60.00 Transcription of Marriage Certificate Php40.00 Secretary’s Fee Php40.00 Solemnization Fee with Seminar Php500.00

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STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

Jeanette F. Aman 3 Processing of documents 10 days F Desiree Rogelio

Charlotte Granadillos 4 Releasing of documents 3 minutes I Cecilia A. Frisnedi

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E. APPLICATION FOR ADMISSION OF PATERNITY/PRE-NUPTIAL AGREEMENT/SUPPLEMENTAL OF ENTRIES IN CIVIL DOCUMENTS/ R.A. 9858 - LEGITIMATION BY SUBSEQUENT MARRIAGE/R.A. 9255 - AFFIDAVIT TO USE THE SURNAME OF THE FATHER (AUSF)

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

Submission of document/s for registration 2 minutes Rose Eden V. Dominguez Examination of document/s and interview of applicant 1 C Michelle D. Gautani Issuance of Order of Payment if complete and valid 10 minutes Amelia C. Dolleton documents Payment of fees:

Admission of Paternity Php120.00

AUSF Fee Php200.00

Certified True Copy of CLOB Php80.00 2 3 minutes K Carlos I. Oliquino Legitimation Fee Php150.00

Supplemental Php75.00

Transcription of CLOB Php80.00

Form Php25.00

Rose Eden V. Dominguez Claim Stub issuance (client is requested to come back 3 2 minutes C Michelle D. Gautani after 10 days) Amelia C. Dolleton

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STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

A. Verification and Retrieval of Civil Document/s

B. Assignment of Registry Number C. Verification/Request for Pull-out of CLOB to Records Division D. Certification of Genuineness 4 2 days C Michelle D. Gautani E. Preparation of CLOB

F. Annotation

G. CTC of Annotated CLOB

H. Segregation of documents

Charlotte Granadillos 5 Releasing of documents 3 minutes I Cecilia A. Frisnedi

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F. APPLICATION FOR R.A. 9048 - CORRECTION OF CLERICAL ERROR, CHANGE OF FIRST NAME/R.A. 10172 - CORRECTION OF SEX, MONTH, AND DAY OF BIRTH

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Submission of requirements for petitions of R.A. 9048 and 10172

Examination of documents and interview of petitioner Rose Eden V. Dominguez 1 30 minutes C Michelle D. Gautani Evaluation of documents Amelia C. Dolleton Issuance of Order of Payment if complete and valid documents

PAYMENT OF FEES:

Filing fee(s):

Correction of Clerical Error Php1500.00

Change of First Name Php3000.00 2 3 minutes K Carlos I. Oliquino Change of Gender, Month and Day of Birth Php3000.00

Miscellaneous fee(s):

Correction of Clerical Error Php500.00 Change of First Name Php1000.00

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STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

A. Accomplishment of Petition Form 5 minutes

B. Preparation and Posting of “Notice of Posting” 10 days Rose Eden V. Dominguez C. Preparation of document for publication of the petition 2 weeks Michelle D. Gautani D. Certificate of Petition’s preparation upon fulfilling the Amelia C. Dolleton 2 minutes required 10 days of posting and/or 2 weeks of publication E. Certify genuineness of all documents (stamp and initials) 5 minutes F. Notarization on the verification portion of the Petition 5 minutes Notary Public or City Civil Registrar 3 form C G. Final evaluation and examination of documents 5 minutes Amelia C. Dolleton

H. Decide and sign on the Petition 3 minutes City Civil Registrar

I. Endorsement to NSO/PSA Legal Department for the 30 days Jonathan Cunanan Petition’s Affirmation or otherwise

J. Annotation of Document 1 day Michelle D. Gautani K. Preparation of Certificate of Finality 15 minutes

L. Review and Signing of Certificate of Finality 5 minutes City Civil Registrar Charlotte Granadillos 4 Releasing of documents 3 minutes C Cecilia A. Frisnedi

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G. APPLICATION FOR REGISTRATION OF COURT DECREES

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR 1 Examination, Submission of the Court Decree for Registration 2 minutes

Depending on the Preparation and submission of request for Authenticity of the 2 response of the Decree of the concerned Court (the response may vary) B Rose Eden V. Dominguez Court

3 Issuance of Order of Payment if complete and valid documents 3 minutes

Payment of fees: 4 Registration of Court Decrees Php540.00 3 minutes K Carlos I. Oliquino Registration of Court Decrees with Annotation Php740.00

Presentation of Official Receipt and Issuance of Claim Stub 5 2 minutes B Rose Eden V. Dominguez (client is requested to return after 15 days)

Review the Submitted Court Decree (the Decision of Finality) 5 minutes Assign the Registration Number of the Court Decree Rose Eden V. Dominguez Preparation of Certificates of Registration and Authenticity 5 minutes 6 B Request to pull-out document to be annotated to Records 1 day Rene Ostinado Section

Annotation of the document 5 minutes Rose Eden V. Dominguez

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STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

Machine-copy the annotated document 10 minutes 6 B Rose Eden V. Dominguez Certifying the document (Finality, Court Decision, Annotated 10 minutes Document)

For signature of the Certificate of Registration and Certificate of 7 5 minutes City Civil Registrar Authenticity

Charlotte Granadillos 8 Releasing of documents Rosalinda S. Bonifacio

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H. APPLICATION FOR ISSUANCE OF SECURITY PAPER (SECPA)

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR BIRTH: Rosalinda S. Bonifacio, H Yza De Gracia 1 Secure, accomplish and submit Request Slip 2 minutes MARRIAGE: Jeanette F. Aman, G Desiree Rogelio F DEATH: Elaine Flores

Verification of the requested document with the Records Rene Ostinado 2 5 minutes to 1 day Division (depending on the location of the vault where it is kept) Rosana Rongavilla

BIRTH: Rosalinda S. Bonifacio, 2 minutes H Yza De Gracia

3 Issuance of Order of Payment MARRIAGE: Jeanette F. Aman, 2 minutes G Desiree Rogelio

2 minutes F DEATH: Elaine Flores

Payment of fees:

4 Local Fee Php75.00 I Carlos I. Oliquino NSO Fee Php140.00 4, 5, 6 PSA/NSO Cashier

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STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR Presentation of Official Receipt and Claim Stub Issuance 5 3 minutes A Cecilia A. Frisnedi (client is requested to return after 1 day)

Scanning of Document to Security Paper 5 minutes Regino M. Ostinado Verification, Examination, and Affixing of Signature of 5 minutes Maria Edith B. Ador 6 Registration Division Head Signing of SECPA by the City Civil Registrar 5 minutes City Civil Registrar

Verification of Document by the NSO Supervisor 1 day Charlotte Granadillos 7 Releasing of documents 3 minutes A Cecilia A. Frisnedi

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I. APPLICATION FOR AUTHENTICATED CIVIL DOCUMENTS (BIRTH, MARRIAGE, DEATH & CENOMAR)

STEP PROCESS FEES PROCESSING TIME WINDOW PROCESSOR

Secure and accomplish forms:

GRAY - for Birth Certificate

1 PINK - for Marriage Certificate 10 minutes

YELLOW - for Death Certificate

GREEN - for CENOMAR

Payment of Local Fee: Cherrielyn M. Timbol 2 5 minutes 1, 2, 3 Catherine Mariñas Birth, Marriage, Death, CENOMAR Php75.00 Robina Magracia

Payment of PSA/NSO Fee: Mabel Yorac 3 Birth, Marriage, Death Php95.00 5 minutes 4, 5, 6 Rosalinda Lara Minda Rose Sabado CENOMAR Php140.00

4 Release of Authenticated Civil Documents 3 minutes 7, 8 Maria Theresa Banzuela

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FEEDBACK FORMS

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Republic of the Philippines A Muntinlupa City where no child is out of school, every Muntinlupeño CITY GOVERNMENT OF MUNTINLUPA has access to free education and every stakeholder has an MUNTINLUPA SCHOLARSHIP PROGRAM opportunity to realize his/her aspiration through comprehensive and inclusive scholarship program.

MISSION

The Muntinlupa Scholarship Program (MSP) is committed to uphold its objectives to stimulate, encourage and prepare the students for a better life in the future and serve as role models of their generation – physically, mentally, socially, morally and spiritually. MSP extends educational and financial assistance to poor but deserving individuals, who are willing to pursue their studies and excel in their

academic performance.

STRATEGIC GOAL

MS. KARLA MARIE V. GABRIEL 1) Improved quality of life of local residents through regular access Supervising Administrative Officer to basic social services i.e. health, education and recreation; Officer-in-Charge 2) Enhanced investment climate that guarantee inclusive growth and

development; Room 203, Annex Bldg., Muntinlupa City Hall, National 3) Balanced and attractive infrastructure development that boost Road, Putatan, Muntinlupa City growth and potentials in areas lacking capital investment; 4) Safe environment that will serve as life-support for people to work 831-5971 and live;

[email protected] 5) Transparent and accountable local administration and

governance. www.muntinlupascholarshipprogram.com

/muntinlupascholarshipprogram VISION

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B. APPLICATION FOR MSP COLLEGE SCHOLARSHIP (FRESHMEN)/NEW

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Filled-out Application Form & Uploaded Required Attachments:  Enrollment Form  Report Card/TCG  Certificate of Good Moral Incoming Freshmen Online Application thru MSP Website Character 1 30 minutes Information Officer Students www.muntinlupascholarshipprogram.com  Barangay Clearance  Voter’s ID of both parents/legal guardian or student, if applicable;

 Filled-out Transportation Expenses Form if applicable

Incoming Freshmen Filled-out forms and 2 Verification and review of the documents 10 to 15 minutes Front Liner Students attachments

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DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Application categorized in terms of Enrollment Form, other scholarship or assistance & sustainability Incoming Freshmen pertinent documents, 3 of applicant. (Rationalized MSP 10 to 15 minutes Front Liner Students submission of notarized MSP Bracketing - MOST, Honors, Premier, affidavit Priority, SUC)

Prepare endorsement to be submitted to Incoming Freshmen Approval and 4 the City Mayor for consideration & 1 to 3 days Front Liner Students recommendation sheet approval.

Approved recommendation Incoming Freshmen All applicants are notified of status once 5 1 to 3 days Front Liner sheet signed by the City Students the City Mayor has responded. Mayor

Successful applicants are referred to the Acceptance Letter from the 6 1 to 2 days Front Liner MSP. Head Committee

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B. FILING AND PROCESSING OF MSP SCHOLARSHIP GRANT (CONTINUING COLLEGE STUDENTS & OLD SUC/RENEWAL)

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Upload Certified True Copies of the following documents:

 Accomplished Application Form & Required Attachments:

Online Application thru MSP Website  Enrollment form 1 College Students 30 minutes Front Liner www.muntinlupascholarshipprogram.com  Report Card/TCG  Voter’s ID of parent/ guardian or student, if applicable;

 Service Obligation Form (40 hours)

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DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Accomplished Application Form & Required Attachments:

 Proof of Payment/ Registration of Enrollment Fill up the Grading Sheet Form 2 College Students 10 to 15 minutes Front Liner  Certified True Copy of (Existing MSP) grades  Computation of Transportation  Barangay Clearance  Voter’s Registration of Student, if applicable

Verification of the documents needed for 3 College Students the processing of the renewal application 10 to 15 minutes Front Liner Grading Sheet Form for the new semester

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DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Approval & recommendation Signature of the MSP Head/Chair and sheet signed by the Head 4 College Students 1 to 2 days Front Liner City Mayor Committee and the City mayor

Disbursement voucher signed City Budget, by the City Budget Officer, 5 College Students Processing of Disbursement Voucher 3 to 5 days Accounting Office and City Accountant, and the City Mayor’s Office Mayor

Cheque signed by the City 6 College Students Release of cheque 1 to 2 days Treasury Office Mayor

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C. APPLICATION FOR BASIC SCHOLARSHIP (P5,000.00 SCHOLARSHIP VOUCHER)

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Accomplished Application Form & Required Attachments:

Verification of the documents needed for Batch 2015-2016 High  Scholarship Voucher 1 the processing of the application for the 10 to 15 minutes Front Liner School Graduates  Enrollment Form Educational Assistance  Report Card/TCG  Voter’s ID of parent/ guardian or student, if applicable

Approved Recommendation Batch 2015-2016 High Signature of the MSP Head/Chair & City 2 1 to 2 days Front Liner Sheet signed by the City School Graduates Mayor Mayor

 Disbursement voucher signed by the City City Budget, Batch 2015-2016 High Processing of Disbursement Voucher & Budget, and City 3 3 to 5 days Accounting Office, & School Graduates Cheque Accountant City Treasury Office  Cheque signed by the City Treasurer

Batch 2015-2016 High Photocopy of valid ID of the 4 Release of Educational Assistance 1 to 2 days MSP School Graduates student

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D. APPLICATION FOR MCTI NC II GRANT

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Receive list of students recommended by Recommendation letter 1 MCTI Applicants 2 to 5 minutes Front Liner the MCTI Director signed by the Director

Verification of the documents needed for Enrollment registration of the 2 MCTI Applicants the processing of the application for the 10 to 15 minutes Front Liner recommended students NC II Review

Approved recommendation Signature of the MSP Head/Chair & City 3 MCTI Applicants 1 to 2 days Front Liner sheet signed by the City Mayor Mayor

Disbursement voucher signed City Budget & 4 MCTI Applicants Processing of Disbursement Voucher 3 to 5 days by the City Budget, and City Accounting Office Accountant

Cheque signed by the City 5 NC II Passers Release of cheque 1 to 2 days Treasury Mayor

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E. APPLICATION FOR MASTERAL FOR PUBLIC SCHOOL TEACHERS AND CITY GOVERNMENT EMPLOYEES

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

 Permit to study from the Department of Education

 Evaluation and recommendation from the School Principal/ Teachers and Immediate Supervisor 1 Government Verification & review of the documents 2 to 5 minutes Front Liner Employees  3 years teaching exp./3 years in government service

 Barangay Clearance

 Voter’s ID

Scholarship Committee meeting is Teachers and Approved recommendation arranged & applications are considered 2 Government 1 to 2 days Front Liner sheet signed by the Head for endorsement to the City Mayor for Employees Committee consideration & approval.

Teachers and City Budget, Approved recommendation All applicants are notified of status once 3 Government 1 to 2 days Accounting Office, & sheet signed by the City the City Mayor has responded. Employees City Treasury Office Mayor

Teachers and Acceptance Letter from the Successful applicants are referred to the 4 Government 1 to 2 days MSP Pamantasan ng Lungsod ng PLMun. Employees Muntinlupa (PLMun)

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F. APPLICATION FOR EDUCATIONAL ASSISTANCE TO ELEMENTARY AND HIGH SCHOOL STUDENTS

DURATION OF PERSON-IN- STEP APPLICANT/CLIENT SERVICE ACTIVITY/TIME FORMS CHARGE FRAME

Submit consolidated Master List to the Grade 1 to Grade 10 School’s Scholarship Committee for Checklist; Requirement: 1 Students of Muntinlupa 1 to 2 weeks Front Liner verification of enrollment to YASDO and Muntinlupa Care Card Public Schools PCO

Grade 1 to Grade 10 2 Students of Muntinlupa School’s Scholarship Committee 2 to 3 days Front Liner Checklist Public Schools

Grade 1 to Grade 10 Verification of the documents needed for 3 Students of Muntinlupa the processing of the application for the 10 to 15 minutes Front Liner Checklist Public Schools Educational Assistance

Grade 1 to Grade 10 Signature of the MSP Head/Chair & City 4 Students of Muntinlupa 1 to 2 days Front Liner Logbook Mayor Public Schools

Grade 1 to Grade 10 City Budget and Processing of Disbursement Voucher & 5 Students of Muntinlupa 3 to 5 days Accounting Office, Logbook Cheque Public Schools City Treasury

Grade 1 to Grade 10 Release of Educational Assistance 6 Students of Muntinlupa 1 to 2 days MSP System Generated Payroll through Muntinlupa Care Card Public Schools

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FEEDBACK FORMS

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FEEDBACK FORMS

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Republic of the Philippines CITY GOVERNMENT OF MUNTINLUPA TABLE OF CONTENTS

HON.JAIME R. FRESNEDI - - - iii CITY OF MUNTINLUPA ELECTED OFFICIALS - - - iv CGOM DEPARTMENT HEADS - - - v CGOM ORGANIZATIONAL STRUCTURE - - - vi OFFICE OF THE CITY MAYOR - - - vii - xiv OFFICE OF THE CITY VICE MAYOR - - - xv - xxv SANGGUNIANG PANGLUNGSOD SECRETARIAT - - - xxvi - xxvii OFFICE OF THE CITY ADMINISTRATOR - - - xxix - xxxii ACCOUNTING OFFICE - - - 1 - 4 ANTI - GRAFT DIVISION - - - 5 - 9 ASSETS AND MANAGEMENT OFFICE - - - 10 - 14 BUDGET AND MANAGEMENT DEPARTMENT - - - 15 - 22 OFFICE OF THE CITY BUILDING OFFICIAL - - - 23 - 27 BUSINESS PERMITS AND LICENSING OFFICE - - - 28 - 36 CITY ARCHITECT’S OFFICE - - - 37 - 40 OFFICE OF THE CITY ATTORNEY / LEGAL OFFICE - - - 41 - 51 CITY HUMAN RESOURCES MANAGEMENT DEP’T. - - - 52 - 90 CITY PLANNING AND DEVELOPMENT OFFICE - - - 91 - 98 CITY ZONING ADMINISTRATION OFFICE - - - 99 - 100 COMMUNITY AFFAIRS & DEVELOPMENT OFFICE - - - 111 - 119 ENVIRONMENT PROTECTION & NATURAL RESOURCES OFFICE - - - 121 - 125 ENVIRONMENTAL SANITATION CENTER - - - 126 - 135 LAKE MANAGEMENT OFFICE - - - 136 - 139 MANAGEMENT INFORMATION SYSTEM OFFICE - - - 140 - 143 PUBLIC EMPLOYMENT SERVICE OFFICE - - - 144 - 147 PUBLIC INFORMATION OFFICE - - - 148 - 155 RECORDS MANAGEMENT OFFICE - - - 156 - 159 TREASURY DEPARTMENT - - - 160 - 168

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