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Make-No-Sound”-Sounds

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Make-No-Sound”-Sounds Master of science thesis ”Make-no-sound”-sounds Viktor Broo & Anna Tengroth Supervisor: Fjollë Novakazi & Justyna Maculewicz Examiner: Lars-Ola Bligård Department of Industrial and Materials Science Division Design & Human Factors Chalmers University of Technology Gothenburg, Sweden, 2019 Master of Science Thesis (IMSX30) ”Make-no-sound”-sounds In collaboration with Volvo Cars Corporation Master’s thesis in Industrial Design Engineering © Viktor Broo, Anna Tengroth 2019 Chalmers University of Technology SE-412 96 Göteborg, Sweden Phone +46(0) 31 - 772 10 00 Cover Image: Kim Palmqvist, PALMQVIST MEDIA Print: Repro Service Chalmers ABSTRACT The automotive industry is moving towards automated driving, this transfers more of the dynamic driving tasks from the driver to the system. While full automation is not available as for now, today’s automated driving system such as Adaptive Cruise Control (ACC), which supports in longitudinal control, and Pilot Assist (PA), which supports in both longitudinal and lateral control of the car, is in the forefront of creating a more automated driving experience for drivers. A more automated driving situation creates a need to keep the driver aware and informed of how and when the system is aiding their driving. This project aimed to improve the user experience of a driver using the two assistive function ACC and PA, through the enhancement of auditory feedback. In order to do so the main goal was first to understand the current user experience of drivers using these functions. The information was gathered through a use study consisting of survey answers, a use test and interviews with both experienced and inexperienced users as well as a benchmark of current vehicles equipped with the same or similar functions. The result of the project was the introduction of the term “Make-no-sound”-sounds, a new type of auditory feedback to inform the users of their mode status. “Make-no-sound”-sounds are a collection of sounds that guides the user into a behavior that is preferred and provides them with the opportunity to retrieve information without looking away from the road. These sounds were the result of three tests, with their basis in the use study, done to investigate whether the user experience could indeed be enhanced through providing a broader sonic environment for the two functions at focus. A final concept using these sounds as the only auditory feedback for PA was tested. This resulted in a set of guidelines of how to use subtle auditory feedback to enhance the user experience of driving a second level automated vehicle. These types of sounds should not be used for warnings of high level. Secondly, they are non-intrusive, does not disrupt the driver and can be played multiple times without being considered annoying and as such will enhance the user experience of the driver using the assistive function. This project was a master thesis written during the spring of 2019 at Chalmers University of Technology and conducted in collaboration with Volvo Cars Corporation. aCKNOWLEDGEMENTS Before reading the report it is important to know what made it possible. First, we would like to thank Volvo Cars who have been extremely generous with their time and expertise as well as sharing their venues. With this said we want to give a special thanks to Justyna Maculewicz who was the supervisor from Volvo Cars side throughout this process and gave us the contacts and advice we needed to be able to do this master thesis. Fjollë Novakazi was also a supervisor and was there for the project group during the entire project and helped with whatever was needed and supported us with the report as well as emotionally. Lars-Ola Bligård was the examiner at Chalmers throughout the project and his advice and calmness affected the outcome of this project and mostly the wellbeing of the project group so a big thanks is deserved upon him as well. We would also like to thank all of the wonderful people who agreed to participate in our tests. Thank you for your feedback and spirit, your contribution was invaluable. Also thank you to our acting coaches where the project group got the opportunity to learn more about a new way of presenting user experience. Not to forget the enormous thanks that Kim Palmqvist and Palmqvist media deserves for helping create a film that visualizes the final concept! Finally, what made this thesis possible was the funding from Vinnova Sweden’s Innovation Agency who funded the Seamless Efficient and Enjoyable user-vehicle inteRaction (SEER) project which this thesis, 2016-04238, is a part of. Table of Content 1. Introduction ..................................................................................................................................................................... 6 1.1 Aim and research questions ..........................................................................................................................................................................8 1.2 Project setting .................................................................................................................................................................................................9 1.3 Project planning and development process ..............................................................................................................................................11 2. Literature review ............................................................................................................................................................ 14 2.1 Functions and guidelines ...............................................................................................................................................................................15 2.2 Relevant theoretical concepts ...................................................................................................................................................................20 2.3 Audio ................................................................................................................................................................................................................22 3. Context and problem definition .................................................................................................................................... 26 3.1 Market and customer research ..................................................................................................................................................................27 3.2 Result and analysis .......................................................................................................................................................................................33 4. Concept development ..................................................................................................................................................... 39 4.1 Test 1 – testing sounds that are not regular on and off sounds .........................................................................................................40 4.2 Test 2 – Introducing “Make-no-sound” - sounds ......................................................................................................................................46 4.3 Test 3 – testing a long ambient noise as a “Make-no-sound” - sound ...................................................................................................53 4.4 The final concept ...........................................................................................................................................................................................62 4.5 Discussion of findings ...................................................................................................................................................................................65 5. GUIDELINEs .......................................................................................................................................................................... 67 5.1 What ”Make-no-Sound”- Sounds Can Communicate ....................................................................................................................................68 5.2 Lowering of volume as a ”Make-no-sound” - sound ..................................................................................................................................69 5.3 Muffled feedback as ”Make-no-Sound” - sound ........................................................................................................................................70 5.4 Ambient noise as ”Make-no-Sound” - sound ................................................................................................................................................71 5.5 Categorizing ”Make-no-sound” - sounds .....................................................................................................................................................72 5.6 when to use which ”Make-no-sound” - sound .............................................................................................................................................73 6. Reflexivity and future work ........................................................................................................................................ 74 6.1 Reflections on design approach ..................................................................................................................................................................75
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