2003-04 Annual Report © Commonwealth of Australia 2004

ISSN 1448-8191 ISBN 0 642 26094 X

Published 2004

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BMC/CRE8IVE : DIMIA 9/04 Secretary

Senator the Hon. Amanda Vanstone Minister for Immigration and Multicultural and Indigenous Affairs

Dear Minister

2003-04 ANNUAL REPORT

As required by subsections 63(2) and 70(2) of the Public Service Act 1999, I present to you the 2003-04 Annual Report of the Department of Immigration and Multicultural and Indigenous Affairs.

The report includes: • an account of the operation of the Adult Migrant English Program, as required by section 12 of the Immigration (Education) Act 1971; and • a statement required to be tabled before both Houses of Parliament by section 42(d) of the Australian Citizenship Act 1948.

A copy of the report is to be laid before each House of Parliament on or before 31 October 2004.

Yours sincerely

W J Farmer 24 September 2004 1 2 9 9 10 12 13 14 15 17 19 19 20 21 22 23 33 66 78 97 99 103 120 121 124 127 137 141 145 150 164 165 166 167 172 179 181 27, 64, 73, 98 Output 1.1 – Non-Humanitarian Entry and Stay Output 1.1 – Non-Humanitarian Entry and Stay Entry Output 1.2 – Refugee and Humanitarian of Immigration Law Output 1.3 – Enforcement Output 1.4 – Safe Haven Asylum Seeker Management Output 1.5 – Offshore Output 2.1 – Settlement Services Services and Interpreting Translating 2.2 – Output Citizenship Australian 2.3 – Output of Cultural Diversity Appreciation Output 2.4 – Output 3.1 – Indigenous Policy Role and Functions Agencies Portfolio Structure Outcome and Output Structure Organisational Performance of Financial Discussion/Analysis Tables Summary Resource Indicator Index Performance - Introduction Information Performance Measures the Outcome Effectiveness for Table Performance Highlights Key Outcome One Output Items Items Administered Outcome One Measures the Outcome Effectiveness for Table Performance Highlights Key Output Items Two Outcome Administered items Outcome Two Measures the Outcome Effectiveness for Table Performance Highlights Key Output Items Three Outcome Outcome Three Administered Items Charter Against the Client Service Performance Arrangements Purchaser/Provider PART TWO PART on Performance Report Outcome One Outcome Two Outcome Three INTRODUCTION the Secretary by Review ONE PART Departmental Overview

CONTENTS IV CONTENTS V 183 184 184 185 187 189 189 190 191 191 192 196 199 199 200 200 201 201 202 203 203 204 204 207 211 275 275 276 281 282 283 284 285 286 288 290 291 293 293 294 299 Ecologically Sustainable Development and Environmental Performance and Environmental Sustainable Development Ecologically Senior Management Committees and Their Roles and Committees Senior Management and Review Reporting Planning and Performance Corporate and Operational and Risk Management Arrangements Audit Internal Measures Fraud Maintenance of Ethical Standards Establishment and Remuneration Service Senior Executive Tribunals Administrative and Decisions of Decisions Judicial Commonwealth Committees, Parliamentary General, Auditor the by Reports Commission Rights and Equal Opportunity Ombudsman and Human and Principles Policies Against Core Assessment of Purchasing Assets Management of Assessment of Effectiveness Expenditure Total Contracts Let and Consultancy Contracts Let and Outcomes Auditor-General the That do not Provide Contracts Let in Excess of $100,000 Premises Access to Contractor’s With and Disposal Gazette the Purchasing Contracts exempt from Strategy Disability the Commonwealth in Implementing Assessment of Performance Corporate Governance Corporate External Scrutiny Resources Management of Human Purchasing Assets Management Consultants and CTC Commonwealth Disability Strategy Appendix 1 – Citizenship Statistics Pay Appendix 2 – Performance Service Appendix 3 – Senior Executive Location Levels by Appendix 4 – Staffing Classification by Levels Appendix 5 – Staffing Classification Levels by Appendix 6 – Salary Appendix 7 – Occupational Health and Safety of Information Appendix 8 – Freedom and Market Research Advertising Appendix 9 – Appendix 10 – Grants Discretionary Annual Report in Previous Major Errors Correct Glossary and Acronyms of Abbreviations Index PART FOUR PART Statements Financial FIVE PART Information Other Mandatory PART THREE PART and Accountability Management

Introduction Review by the Secretary “I think Australia’s actually got an actually Australia’s “I think evaluated program, excellent migration Australia’s to in terms of its value has been doing Australia … residents ... other migrant country better than any worried OECD countries are the whereas that their migrant experiences are it seems to be Australia in getting worse, getting better.” Skill Stream. This outcome reflects the outcome reflects This Skill Stream. to support a range of initiatives impact of to more governments state and territory number and skill level influence the directly in their jurisdictions. of migrants settling Sue Professor ABC Radio, on In an interview said that: recently Richardson HUMANITARIAN PROGRAM HUMANITARIAN on effort continued to focus The department the humanitarian the operation of improving 13,851 In 2003-04, program. resettlement granted under the humanitarian visas were components of the and onshore offshore This exceeded the Humanitarian Program. grants 559 refugee places by 12,891 available and 401 Special Humanitarian Program (SHP) grants, with these places being the 2004-05 program. from forward brought the Middle Africa, were regions source Key Asia. West East and South TOURISM SUPPORTING AND EDUCATION INTERNATIONAL to arrangements continued Departmental in contribute to sustainable growth tourism and international Australia’s strongly, grew Tourism education industries. setbacks of the the many from recovering A total of 3,461,841 visitor year. previous visas were granted, an increase of 7.1 per cent. A record 98.4 per cent of visa Australia (62 per cent of the program Australia visaed on the basis of skills) was Some industry. export Australia’s by students holding an 15,000 overseas granted qualification were Australian in a visa within the Skill Stream of an increase This was 2003-04. 30 per cent on the approximately per and comprised 55 year previous cent of all principal applicant grants in the Skill Stream migration, with some 4,930 visas being a significant granted to parents, year. on the 500 in the previous increase MIGRATION PROGRAM MIGRATION continued the trend The Migration Program and a focus growth years of strong in recent with on matching skilled migration outcomes and skill needs of population the expressed The final state/territory/region. each the outcome of 114,360 visa grants was contributing to the a decade, highest in over of: objectives • skill base for a strong developing • provided the opportunities harvesting • parent for expanding the opportunities issued under A total of 12,730 visas were migration state-specific and regional of an increase This was mechanisms. 60 per cent and some 18 per cent of the total The key role of the Department of of the Department The key role and and Multicultural Immigration manage and (DIMIA) is to Affairs Indigenous on migration and advice provide control, border humanitarian policy, multicultural affairs, citizenship, Australian and Indigenous affairs. settlement services Indigenous responsibilities The department’s from substantially will change very 2004. 1 July REVIEW BY THE SECRETARY BY REVIEW

REVIEW BY THE SECRETARY 2 REVIEW BY THE SECRETARY 3 INTRODUCTION An active and integrated program of and integrated program An active regional and multilateral bilateral, more to achieve ways promoted engagement irregular reduce migration, managed people smuggling and combat movement, the system of and strengthen trafficking, international protection. of managed a program The department enable selected capacity building to and visa border countries to strengthen illegal and prevent systems and to detect effective It pursued more movements. as cooperation as well sharing, information of to verify the identity and nationality people with and to return illegal migrants, Australia. in no right to remain worked the department the region Within agencies to with other government closely to managing an integrated response foster and to facilitate business people movement initiated and The department mobility. flowing in activities actively participated on the Regional Ministerial Conference from Persons in Trafficking Smuggling, People Crime (Bali Transnational and Related and Australia by co-chaired Process), to continued The department Indonesia. Economic Cooperation Asia-Pacific lead immigration to improve (APEC) initiatives passenger safety and border processing, its other work This complemented security. negotiation whole-of-government to support to trade in services. in relation objectives to promote continued The department to approaches innovative and comprehensive and asylum the management of refugee It sought the development of seeker flows. UNHCR guidance for appropriate of failed asylum engagement in the return of comprehensive and the development seekers responses to refugee caseloads. and 2.15 per cent. The and 2.15 per cent. previous three years of 1.6 per previous three years INTERNATIONAL ENGAGEMENT INTERNATIONAL the to strengthen worked The department international for enabling environment The threat cooperation on migration issues. and the urgency increased of terrorism priority of this work. applications were approved, up from 98.05 were approved, applications same time, the 2002-03. At the per cent in decline to the rate continued to non-return per cent low rate of 1.47 historically compared to the 1.83 per cent cent, its international events department, through – which provides a coordination network visa delivery coordinated and streamlined some 406 international service - supported number of events the events, double the year. previous were agreements holiday New working the bringing and France, signed with Italy to 16. total number of agreement countries were A record 93,845 working holiday visas of 5.7 per an increase granted during the year, makers not only holiday Working cent. but as a young, the tourism industry, support mobile and adventurous cohort of travellers, work and live in many parts of regional Australia where they experience hospitality and make a real contribution to the economy and social life. There was a growth of 5.6 per cent (171,618) This student visa grants. in overseas years but can of past continued the trend be attributed to the number of also in part who are countries students in low-risk of the new taking advantage increasingly visa lodgement system for electronic Most sectors of the overseas applications. growth positive recorded student program the 40 per cent increase Of note were trends. in increase sector and an in the Non-Award students. Abroad Study Migration Act 1958 . The Task Force operates Force Task The . The Migration Legislation Amendment Legislation The Migration Bill Authentication) and (Identification on the Senate passed by 2003 was 2004. 10 February This Bill amends the comprehensive and more clearer to provide information. the collection of identity for powers taken to help were A number of measures was A new visa regime fight sex trafficking. to facilitate sex trafficking introduced in stay for and to provide prosecutions has been cooperation there where Australia protection. need for is a continuing and there Thailand placed in was A compliance officer on sex trafficking to focus resource as a regional the training for General awareness issues. Federal Australian and the department AFP/DIMIA and conducted was (AFP) Police victim for protocols and inter-agency refined. were initiatives support was Force Task Agents A Migration against established to spearhead efforts under the agents committing offences Migration Act 1958 agencies enforcement with other law closely the from as well as compliance staff Centrelink. and Office Tax Australian Immigration 2004 a national In February set up to enable the Dob-in Line was unlawful suspected community to report and people workers illegal non-citizens, immigration laws. breaching DETENTION formal continued to pursue The department arrangements with state authorities on child corrections, policing, education, and health issues. welfare hairing control Measures such as such Measures BORDER SECURITY AND SECURITY BORDER COMPLIANCE in c role continued its The department Task Smuggling People people the high-level which is a whole-of-government Force, issues. looking at people-smuggling group persons sought unauthorised Eighty-two 53 of whom Australia; boat to by entry This migration zone. landed within the 2002-03 and over with none in compares and 2000-01. 4,000 per year in 1999-2000 sea 18.6 million air and around were There arrivals passenger and 1.1 million aircrew with around compared and departures, aircrew 16.6 million passenger and 1 million in 2002-03. and departures arrivals and secure Australia’s of element A key is the processing border streamlined system (APP) Processing Passenger Advance they travel used to check passengers before 2004 the department By June Australia. to of some APP coverage had achieved which included 96 per cent of all air arrivals, the first time. transit passengers for to the extended APP was In another first, and with all crew maritime industry, on scheduled passenger passengers arriving Since APP. under cruise liners processed also been have sea crew 2003, November and an identity a passport to carry required This will assist the future document. vessels. APP system to cargo extension of the improved for continued to strive The department Asia-Pacific management systems in the border Passenger Advance of with the promotion region (API) systems. Information border regional these help strengthen Australia’s in turn enhance which processes, effectively. borders capacity to manage its own

REVIEW BY THE SECRETARY 4 REVIEW BY THE SECRETARY 5 agencies, including agencies, ailable to DIMIA INTRODUCTION MULTICULTURAL AFFAIRS MULTICULTURAL the continued to promote The department and community benefits of cultural diversity CITIZENSHIP continued to implement the The department Campaign. Citizenship Promotion Australian to of the campaign were The twin objectives Australian the acquisition of promote and citizenship among eligible non-citizens and value to enhance the profile, citizenship. Australian significance of All indicators point to the continuing people success of the campaign, with 91,233 an This was being granted citizenship. to per cent compared of 9.8 increase a 396 per cent increase was There 2002-03. Citizenship Australian of in media coverage to compared on 17 September 2003, Day August 1 the campaign period, During 2002. a was there to 30 September 2003, in applications for 21 per cent increase to 2002. citizenship compared SETTLEMENT in a major increase delivered The budget Approximately services. settlement funding for in commencing years, four over $268 million will be made av 2004-05, and other Commonwealth settlement to improve some $100 million an increase These funds will deliver services. services of settlement in the existing array settlement services for and meet the demand the larger by that will be generated humanitarian intake. these will benefit from that DIMIA programs funds include: the Special Humanitarian the Integrated Humanitarian Program; Settlement Strategy; and the Special Adult Migrant of the Program Preparatory English Program. The year saw a marked reduction in the a marked reduction saw The year in held and children women number of and significant practical detention to the arrangements improvements children. for helped detention options that Alternative in detention the number of children reduce of further included the establishment for (RHPs) Projects Residential Housing care and foster and children women with state child children arrangements for In addition to this, authorities. welfare to enable granted bridging visas were children placements for community care with special needs. in detention by The majority of children to the attention of 2004 had come 30 June of compliance as the result the department visa are their parents example, for activities; in normally are These children overstayers. a short for immigration detention only as a detained only They are period of time. their parents example, for where, last resort to remove not cooperating with efforts are Australia. them from made substantial The department Equal submissions to the Human Rights and Commission (HREOC) Inquiry Opportunity in Immigration Detention, into Children 2004. on 13 May tabled in Parliament was which 4 Falck Pty Ltd (Group GSL (Australia) Australasian Global Solutions) replaced Management as the detention Correctional at all immigration provider services of level A greater detention facilities. delivery and clarity of service reporting the detention services expectations from contract with GSL. built into the was provider IMPROVING OUR BUSINESS IMPROVING PROCESSES examine ways continued to The department A business. it does its way the of improving and business processes of DIMIA’s review an efficient that we are costs demonstrated continues to strive which organisation improvement. for of Australia to repatriation The progressive entry of our migration and temporary much Global under the department’s work to realise arrangements continued Working and integrity efficiency customer service, to enhance continued The department gains. with visa lodgement processes, its electronic into and out of the aim of facilitating travel overseas travellers, genuine for Australia entrants. students and other temporary Refurbishment of detention centres of continued to facilitate better management implemented an The department the centres. the for contract-monitoring regime extensive management contract. new detention centre supporting tool in an important IT remained as DIMIA business, across delivery effective client services integrity, as improving well in IT will be Investment and global working. In a priority in the next few years. Australian of 3 (a group Cluster 2004, June Agencies IT receiving Government and telecommunications infrastructure Computer Sciences from services Corporation Limited and Optus) signed a at extension with Optus valued two-year The Cluster 2005-07. $51 million for around in pricing a significant reduction will receive per annum under the extension arrangement quality and whilst continuing to receive flexibility in telecommunication services. INDIGENOUS AFFAIRS announced April the government On 15 substantial changes to Indigenous affairs in which including the way arrangements, to Indigenous be delivered would services 2004. 1 July from Australians abolition included the proposed The changes ministerial new arrangements for ATSIC, of the dispersal of Indigenous affairs, oversight and to a range of departments of programs of Indigenous the establishment of a new Office within the department. Coordination Policy harmony at a time of ongoing international at a time of ongoing harmony links within numerous It fostered tensions. and with business community, the broader aimed to These links governments. across and the sense harmony enhance community that is an essential element of inclusiveness society. multicultural Australia’s of favourability media Some of the strongest were Day Harmony for ratings ever recorded community Governments, in 2004. reported schools and other educational organisations, partners Day 19 Harmony institutions and the number of events. a record sponsored suggests Independent media monitoring advice has come to symbolise Day that Harmony inclusiveness cultural diversity, Australia’s relations. and successful inter-community with continued its work The department and stakeholders to sector partners private the economic and business benefits promote This cultural diversity. Australia’s of “Productive culminated in the launch of the National Business Consultation Diversity in Kit” Training “Diversity and the Report” to promote served This work 2004. March in businesses can invest ways the different and advantage to their competitive diversity effectively. manage diversity

REVIEW BY THE SECRETARY 6 REVIEW BY THE SECRETARY 7 INTRODUCTION The Migration Agents Taskforce's Agents The Migration of also see a number should investigations culminate in prosecutions its investigations cancellations. and visa will be presence maritime The department’s 20 with nearly increased, significantly and the border at staff additional specialist to assist with staff an additional eight These training and referral. maritime policy, be directed in particular, will, maritime staff Service Customs Australian at helping the of fraudulent the scrutiny increase They will identity. documentation and to officers enhance the capability of seaport and to deliver of travellers conduct profiling training. national seaport The number of places in the Humanitarian to 13,000 and within will increase Program its from will increase it the Refugee category places to 6,000 places – of 4,000 level current The 2004-05 50 per cent. of an increase Refugee allocation of 6,000 is the highest Refugee component of the Humanitarian since 1985-86. Program will Changes in the Humanitarian Program up to 2,000 in the number of see an increase Integrated eligible for entrants of refugee Humanitarian Settlement Strategy (IHSS) entrants will also be able to SHP services. and a access a wider range of IHSS services will provide range of new initiatives to additional settlement support humanitarian entrants. will also expand the number of regional We humanitarian and rural locations where settled. entrants are the efficiency will improve The department in and amenity of existing detention centres Immigration Detention (Villawood Sydney Centre) and Melbourne (Maribyrnong THE YEAR THE YEAR AHEAD Regional visa will Independent A new Skilled support the on 1 July 2004 to commence to living migrants committed of skilled entry A Regional Australia. in regional and working will be established network Officer Outreach to promote in all states and territories sponsor skilled migrants. to opportunities Working Global of the department’s As part to trial a new electronic propose we strategy, students in China, for lodgement facility visitors for Thailand as well as India and eVisa Onshore EU accession countries. from to be monitored rates will student take-up of gauge the success of the introduction automatic student visa grants. of in 2004-05 will be on major issues focus A along will look, The department identity. at enhancing agencies, with other border technologies and will also detection border to better identify examine measures or Australia in visas for applicants applying This will build upon those held in detention. the use of in significant developments during 2003-04. biometrics at the border offer Helping those in the community who to identify the rights or services employment focus. of non-citizens will be another major Online System Verification The Entitlements the basis for is being piloted and provides visa people to use the Internet to check the class and conditions of those seeking or services. employment use of data 2004-05 will also see greater and data sharing to identify and verification Australia in or working locate those living accessing services. or unlawfully unlawfully data sharing with the greater In particular, will and Centrelink Office Tax Australian be pursued. Detention Centre). The department will The department Centre). Detention to pursue community-based continue detention arrangements alternative and non- groups with community organisations. government whole-of-government of the As part 22 affairs, to Indigenous approach (ICCs) will Centres Indigenous Coordination locations and remote be established in rural a DIMIA ICC up by and will be headed APS a number of from Staff manager. ICCs and together in the agencies will work programs to deliver with local communities The OIPC will to Indigenous communities. The capital city. in each offices also have with the government OIPC will provide Indigenous policy coordinate advice, policy the across delivery development and service with state and relations oversee government, on Indigenous issues, governments territory of mainstream monitor the performance agencies, and manage a number of small programs. tribute to the dedication and I pay Finally, colleagues in DIMIA. of my professionalism culture, of languages, The diversity they bring to and skills which background as resource, is an invaluable the organisation and commitment. professionalism their are and will continue been, These qualities have successive to serving directed to be, people the them, through and, governments of Australia.

REVIEW BY THE SECRETARY 8 Part 1 Departmental Overview Ms Stavroula Raptis (SA) Ms Stavroula (QLD) Robertson Boni Assoc Prof (VIC) Dr Colin Rubenstein Ms Jillian Segal (NSW) (VIC) Soliman Yasser Mr Stannage (WA) Tom Prof (VIC) Stewart Ms Karen Heythuysen (NT) Van Supt Mick (QLD) Wong Ms Jenny Wu (WA) Mr Wilson Major General Warren Glenny AO RFD ED RFD AO Glenny Warren Major General (Retd) (Chair) Alsalami Taha Dr Mohammed AM Aristotle Mr Paris Abdi Mr Mohamed Ms Carmel Guerra Liston Kevin Mr Mok Mrs Jeannie Piper Ms Margaret Ross Ms Irene Immigration Detention Advisory Group Hodges (Chair) The Hon John Alsalami Taha Dr Mohammed AM Aristotle Mr Paris (Retd) AC Funnell Air Marshal Ray (Retd) Major Glenny RFD ED AO General Warren Hand The Hon Gerry Minas Harry Professor consultation with the is also extensive There Migration Agents Registration Authority (MARA). Refugee Resettlement Advisory Refugee Resettlement Council Multicultural and Indigenous Affairs Indigenous Multicultural and (DIMIA) Commission (ATSIC) (ATSIS) Services Strait Islander Studies (AIATSIS) Torres Mr Benjamin Chow (NSW) Chair Mr Benjamin Chow Alameddin (NSW) Dr Mustapha (TAS) Ms Barbra Blomberg Ms Catherine Boomer (ACT) Heath (NSW) Mr Julian Dr Helen Nugent (NSW) (QLD) Peel Mr David (ACT) Prouzos Ms Fofy Council for Multicultural Australia Multicultural Council for The department is responsible to two is responsible The department Immigration and the Minister for Ministers: Affairs, Indigenous Multicultural and and the Vanstone Amanda Senator the Hon. and Multicultural Citizenship Minister for MP. Hardgrave Gary Hon. the Affairs, consists of: The portfolio • and of Immigration Department • Strait Islander Torres Aboriginal and • Strait Islander Torres Aboriginal and • Limited (AHL) Aboriginal Hostels •Aboriginal and Institute of Australian • (IBA) Australia Indigenous Business • (ILC) Indigenous Land Corporation • (MRT) Tribunal Review Migration • (OEA) Audit and of Evaluation Office • (RRT) Tribunal Refugee Review •Aboriginal Corporations (RAC) Registrar of • (TSRA). Authority Strait Regional Torres bodies advise non-statutory The following Multicultural the Council for the portfolio: the Refugee Resettlement Australia, Council and the Immigration Advisory Membership of Group. Advisory Detention 2004 was bodies at June these non-statutory as follows: ROLE AND ROLE FUNCTIONS

DEPARTMENTAL OVERVIEW 10 PART 1 DEPARTMENTAL OVERVIEW During the year, one external reference The services provided by the department group was consulted in the following area: overseas and in Australia include: • issuing visas for migrants and Immigration Advice and temporary entrants (eg tourists, Application Assistance Scheme students and business visitors) Mr Ian Spicer AM (Chair) • processing people moving into and The Hon Lou Lieberman out of Australia The Hon Dr Gary Johns • assessing the character, health and Mr Michael Tidball bona fides of applicants applying for Mr Ray Brown entry into Australia • meeting Australia’s international In addition, the portfolio represents the protection obligations and Commonwealth interest in one company contributing to the resettlement of limited by guarantee - the National refugees and those in humanitarian Accreditation Authority for Translators and need through the delivery of the Interpreters (NAATI) Limited. Humanitarian Program • locating, detaining and removing The department’s mission is Australia, unlawful non-citizens and enriched through the entry and settlement of non-citizens found in breach of visa people; valuing its heritage, citizenship and conditions or not to be of good character cultural diversity; and recognising the • identifying and reducing irregular special place of Indigenous people as its migration, people smuggling, original inhabitants. trafficking in persons and other immigration malpractice and fraud The department manages the permanent and • increasing the ability of eligible settlers, temporary entry of people to Australia, particularly the recently arrived, to enforces immigration law, settles migrants participate in Australian life, through and refugees, promotes the benefits of settlement programs including English citizenship and cultural diversity and works language tuition and translating and with other portfolio agencies and departments interpreting services to advance the social, economic and cultural • promoting the value of Australian interests and status of Indigenous people. citizenship and making decisions on citizenship status The tasks assigned to the portfolio are: • contributing to maintaining and • arrangements for the settlement of further enhancing an appreciation of migrants and humanitarian entrants, Australia’s cultural diversity within a other than migrant child education framework of national unity • border (immigration) control • providing policy advice on Indigenous • citizenship issues and reconciliation. • entry, stay and departure arrangements for non-citizens • ethnic affairs • Indigenous affairs and reconciliation • multicultural affairs.

11 , which , Aboriginal and Torres Strait Islander people by Strait Islander Torres and and management in the acquisition assisting base. of an Indigenous land is an (MRT) Tribunal The Migration Review tribunal review independent merits economical, just, fair, established to provide of merits review and quick informal or to refuse decisions of the department to non-citizens cancel migration visas in Australia. (OEA) Audit and of Evaluation The Office ATSIC/ of all major conducts evaluations basis as well as on a rolling programs ATSIS internal audit services. programmed is an (RRT) Tribunal The Refugee Review tribunal established independent merits review informal economical, just, fair, to provide of decisions of the and quick merits review or cancel protection to refuse department Australia. visas to non-citizens in Aboriginal Corporations The Registrar of office is an independent statutory (RAC) The the Minister. holder appointed by Registrar administers the Councils and Associations Act 1976 Strait Torres Aboriginal and provides and groups Islander communities, with a means of incorporation organisations including the flexibility to take account of Indigenous customs and traditions. (TSRA) Authority Strait Regional Torres The implements and monitors the formulates, Strait Torres for of programs effectiveness in persons living Aboriginal Islanders and to advice and provides Strait area Torres the Strait Islander Torres the Minister regarding issues. regional The role of the Aboriginal and Torres Strait Torres Aboriginal and of the The role some for was (ATSIC) Islander Commission and manage to develop policies years and to disadvantage to overcome programs economic status and social the improve Torres people and Aboriginal of well-being Torres the outside Strait Islanders living in announced The government Strait region. to Indigenous April 2004 major changes including the proposed arrangements, ATSIC. abolition of funding all individual 2003, 1 July From by delivered decisions concerning programs a new executive by made were ATSIC Strait Islander Torres Aboriginal and agency, (ATSIS). Services Aboriginal Hostels Limited (AHL) provides for accommodation services temporary people Strait Islander Torres Aboriginal and need. of greatest in areas Aboriginal and Institute of Australian The Strait Islander Studies (AIATSIS) Torres and conducts research publishes promotes, Torres Aboriginal and to into fields relevant a Strait Islander studies and maintains collection. cultural resource assists (IBA) Australia Indigenous Business Strait Torres Aboriginal and and enhances primarily economic advancement Islanders’ Torres Aboriginal and facilitating through in sound Strait Islander equity involvement a and providing ventures commercial involvement greater to promote framework in small business. Australians Indigenous by The Indigenous Land Corporation (ILC) environmental, economic, aims to provide Aboriginal social and cultural benefits for PORTFOLIO AGENCIES PORTFOLIO

DEPARTMENTAL OVERVIEW 12 PART 1

OUTCOME AND OUTPUT STRUCTURE DEPARTMENTAL OVERVIEW

WHOLE OF GOVERNMENT OUTCOME (DIMIA MISSION STATEMENT) Australia, enriched through the entry and settlement of people; valuing its heritage, citizenship and cultural diversity; and recognising the special place of Indigenous people as its original inhabitants

PORTFOLIO OUTCOMES 1. Contributing to Australia’s society and its economic advancement through the lawful and orderly entry and stay of people

OUTPUTS 1.1 Non-humanitarian 1.2 Refugee and 1.3 Enforcement of 1.4 Safe Haven 1.5 Offshore asylum entry and stay humanitarian entry immigration law seeker management and stay

MAJOR OUTPUT COMPONENTS 1.1.1 Economic entry 1.2.1 Offshore 1.3.1 Regulate entry & 1.5.1 Other countries (permanent) humanitarian departure 1.5.2 Offshore territories 1.1.2 Family entry 1.2.2 Protection visa 1.3.2 Prevent unlawful (permanent) (onshore) entry 1.1.3 Special eligibility 1.3.3 Detection onshore 1.1.4 Visitors and 1.3.4 Removals Working Holiday 1.3.5 Detention Makers 1.3.6 Litigation 1.1.5 Students 1.1.6 Temporary residents 1.1.7 Resident Return Visas, Australian Declaratory Visas and Certificates of Evidence of Resident Status

PORTFOLIO OUTCOMES PORTFOLIO OUTCOMES 2. A society which values Australian citizenship, appreciates cultural diversity 3. Sound and well-coordinated policies, programs and and enables migrants to participate equitably decision-making processes in relation to Indigenous affairs and reconciliation.

OUTPUTS 2.1 Settlement services 2.2 Translating and 2.3 Australian 2.4 Appreciation of 3.1 Indigenous policy interpreting services citizenship cultural diversity

MAJOR OUTPUT COMPONENTS 2.1.1 Settlement Planning 2.2.1 Document 2.3.1 Decisions on 2.4.1 Appreciating and Information translating citizenship status cultural diversity Delivery 2.2.2 Telephone 2.3.2 Promotion of the 2.1.2 Humanitarian interpreting value of Australian Settlement Services citizenship 2.2.3 On-site interpreting 2.1.3 Support for community services 2.1.4 AMEP administration 2.1.5 Fee-free Translating and Interpreting Services

MAJOR INTERNAL PRODUCTS Human Resource Services, Financial Services, Parliamentary and Legal Services, Information Technology, Internal Investigations, Property, Office Services

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u ecretary: ecretary: S s s t olicy and olicy ea tine McPaul tine ecretary: Peter Vardo Peter ecretary: Mill s s S s ed in London) u P g tant S s Walker thori s g hore hore i u a Framework: s Exec Indigeno s Bangkok Chri North Chri Beir Peter Jakarta: Gre UK and EU Lia (Ba David Watt David ecretary: ecretary: pplication ettlement: and roperty tant e Gray Over ffair ecutive Coordinator: Peter Vau Peter Coordinator: ecutive tant S Delivery Innovation: Delivery Hick Jacki Vi Dou On Illin Robert Una Entry Entry Fre Todd A Matt Kennedy S Bryant Jennifer P Improvement: Detention s s Ass x s i i A t E s Ass ral and Indigeno tant - Ass s ecretary: De ecretary: Fir t s ral i u t s S s : u ecretary: John Moorhou John ecretary: rce ral and Indigeno lt s er er u i S u Fir Ass o s lt u ffair Fir m M s m t : e lt ion - S u tant A s s s R s u ecutive Coordinator: Vincent McMahon P Vincent Coordinator: ecutive i naly g tant s x / ltic A s Fir ion - ion - i ffair Kate Poope A E ltic u s arelle Dotta arelle : s ltic ecretary Ass M A s g ack re and re u and er N ation Officer: Cheryl Hannah Cheryl ation Officer: S Bill Far S t u s han rce Management: rce u Bryan Pal Bryan olicy: olicy: g lander m in s Ass s g u tralia ws s ral m ct P o t m ms u ion - u s ion - Divi tralia s e s s Fir lt tr s uyen-Hoan P uyen-Hoan s nication Aus R ary Greave ary u rogram u P Fir Aus terial and m lvarez P lvarez Ng McCor s trait I e s ltic O’Calla A s ffair man e tern th u S eil Mullen mania e m econciliation: s

u ocial u ion - s m A s s Yole Daniel Yole Thu Management: Migration: N S Mini Comm International Cooperation: Ro Detention Fle Garry Compliance and IT Infra M R s o Chief Financial Officer: Loui Officer: Chief Financial H Ji S Ta Victoria Willia John We Jo John Matthe John Ja ion - Chief Infor hip and M s ral s u p -

ion - lt :

s s u u and Detention Divi ) gg s ter s s eter s S age hu ltic m u G Gro S u s A M rrival nn Elli S s A A el ( tion

s pport and pport s Ian Par : u hton s and Litigation: manitarian and International Divi n s David Doherty David s s trategy Divi g ed Michele Michele Fo d and Biometric und Su u boriginal and Torre Kathryn Kathryn u ol

s u re: S s ecretary teyn P S A u

ss Mary-

: gm th Wale egion s : hip and Lang hip and M Coordination and Coordination S tanley ct s ter for Citizen ter for ter for Immigration and M Immigration ter for u ervice s s R s ie ervice land ss icholl u ss S ine o S s s s S S ea tr N thori ty S s us gee, H gee, ine u u us manitarian: ine een u u us ervice ick ick elly elly u CT & ef us tate/Territory Office tate/Territory pecial Co Bernie Water Governance: Janette Hau Janette Robyn Bricket Robyn Detention Contract and Infr Legal H S Over Client B Land Legal and Ecconomic Development: Eyer John IT B Citizen Identity Fra arliamentary and Legal Divi arliamentary Karen Karen New New N Territory Northern Tucker Tony Q A N Mini Una S P R Migration and Temporary Entry Divi Entry Migration and Temporary of Office B Citizen Divi Corporate Governance S Financial and Compliance Divi Control Border Mini of Immigration and M Department Dep Ed Kille Ian Deane ORGANISATION STRUCTURE ORGANISATION

DEPARTMENTAL OVERVIEW 14 PART 1

DISCUSSION/ANALYSIS OF FINANCIAL PERFORMANCE DEPARTMENTAL OVERVIEW

From 2001-02, the department was largely There were two significant features to report funded on the basis of a Purchasing for the department’s financial outcome for Agreement under which actual funding 2003-04: requirements varied depending upon • the continuing low level of performance and delivery of outputs. unauthorised boat arrivals (UBAs) However, in the 2003-04 Budget context, it resulted in a net reduction in was recognised that, as a result of changes expenses relative to budget of some to government policy and the department’s $113 million ($67 million against operating environment, such as the dramatic Outcome 1 Administered expenses reduction in unauthorised boat arrivals and and $47 million against departmental the changed international security outputs - Output 1.5). The budget environment, the department’s funding included a funding provision to framework should be re-examined. process an estimated 1,000 new UBAs and to manage those already in The Purchasing Agreement was ceased offshore processing centres. However, pending the outcomes of a comprehensive only 53 new UBAs sought Australia’s review of the department’s business protection during 2003-04 and a processes and costs, with the outcome from further 29 possible UBAs were the review and the department’s resourcing returned without seeking protection requirements beyond 2003-04 to be • the re-attribution of overheads across considered in the 2004-05 Budget. all departmental outputs. The re-attribution was undertaken as part The end of year results for the department of the Review of DIMIA’s Business in 2003-04 show an operating deficit of Processes and Costs (see page 187) and some $7.7 million. This reflects the was based on an assessment of combined impact of a number of factors, overheads using the department’s including the impact of increased IT comprehensive Activity Based Costing contract costs and the mismatch between system. The re-attribution increased Integrated Humanitarian Settlement the share of overheads attributed to Strategy (IHSS) and Litigation revenue and some outputs, notably Output 1.1 and related expenses, where revenues were 3.1, while it reduced the allocation to received in 2002-03 and related expenses others, notably Output 2.1. incurred in 2003-04. These issues were also factored in to the review of the department’s Another feature to report is an funding taken back to Budget in 2004-05. under-expenditure against Administered expenses for Outcome Two due to lower It is worth noting that the operating deficit levels of activity in the Adult Migration would have been greater had the English Program as some clients have been department not received an asset transfer slow to make the transition to the new from the Department of Transport and contracted service provider engaged from Regional Services in relation to IRPC July 2003. related housing on Christmas Island.

15 On 15 April 2004 the Prime Minister April 2004 On 15 the for new arrangements announced for and programs of services delivery Strait Islander Torres and Indigenous to funding relating 2004-05, For peoples. to the has been transferred these programs to redistribution formal pending department in The funding is reported other agencies. Budget 2004-05 against the department’s As Five. and Outcome Outcome Four and ATSIS funding was provided to ATSIC values no corresponding are in 2003-04 there in the Resource the department for Table. Summary

DEPARTMENTAL OVERVIEW 16 PART 1 DEPARTMENTAL OVERVIEW

RESOURCES SUMMARY TABLES BUDGET(a) ACTUAL VARIATION BUDGET 2003-04 EXPENSES (COLUMN 2 2004-05 $’000s 2003-04 MINUS $’000s $’000s COLUMN 1) OUTCOME 1 - CONTRIBUTE TO AUSTRALIA’S SOCIETY AND ITS ECONOMIC ADVANCEMENT THROUGH THE LAWFUL AND ORDERLY ENTRY AND STAY OF PEOPLE Administered Expenses - (including third party outputs)(b) 186,786 118,873(67,913) 148,973 Total Administered Expenses 186,786 118,873(67,913) 148,973

Price of Departmental Outputs Output 1.1: Non-humanitarian entry and stay 244,594 282,445 37,851 308,176 Output 1.2: Refugee and humanitarian entry and stay 53,405 48,187 (5,218) 56,971 Output 1.3: Enforcement of immigration law 348,427 343,221(5,206) 309,218 Output 1.4: Safe Haven 0 340 340 300 Output 1.5: Offshore asylum seeker management 69,384 22,432 (46,952) 48,442 Total Output 1 715,810 696,625 (19,185) 723,107 Revenue from Government (Appropriation) for Departmental Outputs 680,437 633,639 (46,798) 701,244 Revenue from Other Sources 35,37347,912 12,539 21,863 Total Price of Outputs715,810 681,551 (34,259) 723,107 Total for Outcome 1 902,596 800,424 (102,172)872,080 (Total Price of Outputs & Administered Expenses) 2003-04 2004-05 Average Staffi ng Levels 4, 064 4, 245

OUTCOME 2 - A SOCIETY WHICH VALUES AUSTRALIAN CITIZENSHIP, APPRECIATES CULTURAL DIVERSITY AND ENABLES MIGRANTS TO PARTICIPATE EQUITABLY Administered Expenses - (Including third party outputs)147,114 130,917 (16,197)170,779 Total Administered Expenses 147,114 130,917 (16,197)170,779

Price of Departmental Outputs Output 2.1: Settlement services 69,829 56,945 (12,884) 85,983 Output 2.2: Translating and interpreting services22,282 19,452 (2,830) 11,366 Output 2.3: Australian citizenship 20,934 28,628 7,694 26,624 Output 2.4: Appreciation of cultural diversity 13,120 11,731 (1,389) 10,543 Total Output 2 126,165 116,756 (9,409) 134,516 Revenue from Government (Appropriation) for Departmental Outputs 113,169 113,168 (1) 120,943 Revenue from Other Sources 12,996 13,692 696 13,573 Total Price of Outputs 126,165 126,860 695 134,516 Total for Outcome 2 273,279 247,673(25,606) 305,295 (Total Price of Outputs & Administered Expenses) 2003-04 2004-05 Average Staffi ng Levels 724 759

OUTCOME 3 - SOUND AND WELL-COORDINATED POLICIES, PROGRAMS AND DECISION-MAKING PROCESSES IN RELATION TO INDIGENOUS AFFAIRS AND RECONCILIATION Administered Expenses - (Including third party outputs) 20,554 18,799 (1,755)4,500 Total Administered Expenses20,554 18,799 (1,755)4,500

Price of Departmental Outputs Output 3.1: Sound and well-coordinated policies, programs and 3,381 6,084 2,703 5,908 decision-making processes in relation to indigenous affairs and reconciliation Revenue from Government (Appropriation) 3,351 3,351 - 5,807 for Departmental Outputs Revenue from Other Sources 30 53 23 101 Total Price of Outputs 3,381 3,404 23 5,908 Total for Outcome 3 23,935 22,203 (1,732) 10,408 (Total Price of Outputs & Administered Expenses) 2003-04 2004-05 Average Staffi ng Levels 38 40

17

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g R A R IT I 57 L Ri s A Y F RA A uthority - T tered E tered tered E tered s s S A OCI

enou additional e S g S ent ini ini g ) ) s s ppropriation) for Depart for ppropriation) ppropriation) for Depart for ppropriation) s s E m m m and Quality s s A A ocial and Phy s s d d e e g S s s RR A A rite-off of $ T THEY T THEY M A ent ( ent ( - - w & &

dvocacy - s s pen pen s s ource ource s s s m m e e s x x 5 s s A . S S s s ent of Indi TH ent to 5 R 5 m et includin et m ic Develop ND TO ental Output ental Output g e e 4 pen pen Level Level A m DE x x e loan otion of Cultural g g m m m m R .1 to tered E tered tered E tered L Other Govern Other Govern m m n n 5 s s prove A m m m m dvance bad debt m s ini ini third party output party third third party output party third A taffi taffi IN O g g : Evaluation and audit : Evaluation : Capacity Buildin : S S m m tered E tered tered E tered S 2 5 2 s s d d e e IGIN g g A A LE R ini ini P m m BO d d vera vera EO P Total Price of Output Total Revenue fro Revenue OUTCOME 4 - THE ECONOMIC, THE ECONOMIC, - OUTCOME 4 (Total Price of Output (Total Total for Outco for Total Total output 4.1 to 4.3 Total fro Revenue Price of Depart Price of Output Total Output 3: Ho Output 1: Policy and Output 1: Policy Output Output 4: Econo Total Total fro Revenue Output 3: I (Includin Total Total Revenue fro Revenue Total Output Total (Includin Price of Depart A Output Total for Outco for Total Price of Output (Total A A A OUTCOME 5 - EFFECTIVE DELIVE Output 1: Pro Output A (b)Include (a) Full year bud

DEPARTMENTAL OVERVIEW 18 Part 2 Report on Performance 2 7 1 8 al 9 7 72 7 u - -140 -136 8-96 -1 7 -1 -149 7 0-163 7 7 36-60 6 5 nn 27 5 72 A 13 1 1 16 1 141-144 103-119 2003-04 eport page reference eport R

1 0 5 5 7 5 7 1 5 7 S 5 5 52 5

E 48 89 99-10

46 86 4

39 -88 106 10 11 108 11 14 10 S S S S S S S S S S 7 S S S S S S PA E E E E E E E E 43-44 8 81-8 80-81 / PB PB A A A A A A A A S S S S S PB PB PB P P P P P P P P E B PB PB A P P 96 & 104-10 page reference S PB 2003-04 w ity PB tay PB tay s S ration La g i s hip PB s s anitarian ent mm

m m m e ervice g ervice S tay

ylu S and Policy PB g S g s anitarian Entry and anitarian Entry ent of I s s s As m m ent m ee and Hu latin enou g s hore hore g tralian Citizen s s s t on Hu ppreciation of Cultural Diver ppreciation u u ettle eeker Mana eeker afe Haven S S Off S Refu and Entry N A A Interpretin Tran tp tered Item tered tered Item tered tered Item tered s s s u - - - - 2 5 2 . .1 - .4 - .3 - b o 2 2 2 2 su dmini dmini dmini A A A tcome 2 tcome 3 tcome 1 u u u erformance erformance Output Group Output Group Output Group Output Group Output Group Output Group O Output Group 1. Output Group Output Group 1.4 Output Group - Output Group 1. Output Group Output Group 1.3 Output Group - Enforce Output Group 3.1 Output Group Indi - Output Group Output Group O O 1.1 Output Group - P PERFORMANCE INDICATOR INDEX INDICATOR PERFORMANCE and the published here the results between reference quick a table provides The following Budget Statements. Portfolio in the 2003-04 Indicator Performance relevant

REPORT ON PERFORMANCE 20 PART 2

PERFORMANCE INFORMATION REPORT ON PERFORMANCE

INTRODUCTION • highlights of key elements of work Performance reporting in this Annual towards achieving the outcome Report is based on the outcomes and • an assessment of performance against outputs structure as set out in the Portfolio each departmental output (goods and Budget Statements (PBS)/Portfolio services the department provides for or Additional Estimates Statements (PAES) on behalf of the government) and its 2003-04 and on page 20 of this report. components • a summary of each departmental The department has three outcomes: administered item (those items of • Outcome One - Contributing to expenditure controlled by government Australia’s society and its economic and managed by the department on advancement through the lawful and behalf of the government), including orderly entry and stay of people where appropriate, the objective, • Outcome Two - A society which description and analysis of values Australian citizenship, performance. appreciates cultural diversity and enables migrants to participate equitably There has been ongoing review of the • Outcome Three - Sound and well- outcomes and outputs structure and coordinated policies, programs and refinements have been made where required decision-making processes in relation to reflect changing work. Overall the to Indigenous affairs and framework, first developed in 1998, has reconciliation. proven to be robust.

These outcomes are the results, impacts or The structure of this report has been consequences of actions by DIMIA on the developed to improve readability by Australian community. The outcomes are ensuring a clear relationship between expressed in relatively broad, societal terms. planned achievements detailed in the PBS/ While the department is the primary driver PAES and the actual results achieved. An of the three outcomes, it works closely with attempt has been made to strike a balance other agencies. These inter-relationships between the need to describe our activities with other agencies are recognised in the and to assess their impact on the achievement outcome reports that follow in this Part. of outputs and outcomes. In some parts of our work, assessing the impact is more Each outcome report includes the following: difficult than others, but it is an ongoing • a statement of the outcome, a list of focus for improvement. supporting departmental outputs and a brief description about what is Details of performance against the involved in the outcome department’s client service charter can be • a performance table setting out the found at the end of Part 2 (pp179-180). effectiveness measures and actual results achieved across the outcome

21 The complex nature of this outcome requires of this nature The complex to the management approach a coordinated activities. administrative of operational and continued to In 2003-04 the department coordination, internal on improving focus delivery. service planning and program contribute to contribute and Stay Australia’s society and its economic society and its Australia’s the lawful and orderly advancement through entry and stay of people. are: outputs departmental The supporting 1.1 and Stay Non-Humanitarian Entry 1.2 and Humanitarian Entry Refugee 1.3 Law of Immigration Enforcement 1.4 Safe Haven 1.5 Asylum Seeker Management. Offshore manages Under this outcome the department the annual Migration (non-Humanitarian) temporary and Humanitarian Programs, detention and the litigation, entry, entry. of unlawful prevention built on further In 2003-04 the department and initiative Working its expanding Global the methods under continued to improve and stay entry which it manages the lawful Australia. in of persons arriving The number of unauthorised boat arrivals and persons held in immigration detention with compared low continues to remain continued The department years. previous to minimise the number of efforts strenuous in immigration detention. children humanitarian in the demand for reduction A in the persons from places onshore community and in immigration detention in the number of led to an increase to persons humanitarian places available under the Special offshore applying in 2003-04. Humanitarian Program OUTCOME 1 OUTCOME One seeks to Outcome

REPORT ON PERFORMANCE OUTCOME 1 22 PART 2

OUTCOME ONE PERFORMANCE - EFFECTIVENESS MEASURES REPORT ON PERFORMANCE AND RESULTS

MEASURESRESULTS

The extent to which Australia is economically, socially and culturally enriched by migration and temporary entry

The extent to which entry of migrants results Modelling by Econtech shows that continuation of the in a positive impact on living standards as current Migration Program compared with no Program measured by models of the economic impact is estimated to deliver an increase in living standards of of immigration. around $850 per person (in 2000-01 prices) by 2021-22.

The extent of positive impact on the Modelling by Access Economics estimates that the Commonwealth and State/Territory budgets Australian Government Budget could conservatively gain from immigration including long term entry around $1.8 billion over four years or $5.6 billion over as measured by models of the impact of ten years (in 2003-04 prices) from the planned 2003-04 immigration on the Commonwealth and Migration Program alone. If the Program was continued at State/Territory budgets. the 2003-04 level, the cumulative benefi t could be around $4 billion over four years, and $29 billion over ten years.

For every 1,000 long-term temporary business entrants, Access Economics estimates the Commonwealth Budget nets around $55.9 million over four years.

The extent to which migrants participate in Around 80 per cent of skilled migrants arriving in 2003-04 the labour force, are employed and help to were either Managers and Administrators, Professionals address skill shortages as measured by: or Associate Professionals. According to the DEWR - job survey reports produced by the Australian Jobs Update, persons in these occupational Department of Employment and groups have “Good” or “Very Good” future job prospects. Workplace Relations (DEWR) - the Longitudinal Survey of Immigrants to Over 62 per cent of visas granted under the 2003-04 Australia (LSIA) Migration Program were in the Skill Stream. According - the percentage of General Points Tested to the second LSIA, principal applicants in the Skill Skilled Migrants with an occupation on Stream have an unemployment rate of six per cent and a the Migration Occupations in Demand participation rate of 90 per cent 18 months after arrival. List (MODL) These results, which are on par with, if not better than, the - A ustralian Bureau of Statistics (ABS) Australian-born average, demonstrate that Skill Stream Labour Force survey. migrants are quickly fi nding employment, and therefore have skills that are in demand in the Australian labour market.

The percentage of migrants scoring MODL points has fallen, partly due to the removal of ICT and Accountants from MODL during 2003-04. Onshore students, who primarily do not have work experience, are not scoring these points. Overall number is 1,824 (to May 2004) or seven per cent of Skilled Independent and SAS; in the offshore category, 1,658 or 15 per cent; but onshore the number is 166 or one per cent. OUTCOME 1

ABS Labour Force data comparing unemployment by birthplace (Australian-born, born in main English speaking countries, born in other than main English speaking countries) shows that unemployment has reduced for each group in recent years, with the greatest improvement being for migrants born in other than main English speaking countries. Decline in participation for the full stock of migrants born in other than main English speaking countries is partly explained by the ageing of this group. Participation for the other groups remains steady.

23

h s s

s ed li s -03). ith ent s ve e g her. her. 2 g w m g

outh ervice ervice trie 00 g s S 2 reater reater S uch a uch hi s g s ere United ere ploy for for ain En w ore than 100 ore o of the g

m alon tralia. tralia. m s s w m m e indu and u have been have percenta a application s e of 114,360 s tralia. tralia. s rate s 5 ra A tralia decrea e e point s . ith . m s g w g 5 u -03. The top fi -03. s

ss t under one u w (4.0 per cent). 2 %. %. tralian-born rate

s e area s to A s applyin A s s s 7 s roup a s s . In 1993-94 the In 1993-94 the . e. The non-return rate The non-return e. ure 00 u born in g s s s w s in 2 ’ Republic of China Republic of ’

born in other than born in other A outco hip s that the s s 1.4 s ent of vi 0.10 per cent in ed ju ea s ervice delivery delivery ervice s g m g s a 98.4% ith m m m rant s trie e ra arrival w ent proce w g e s a rant g torically lo torically g irement a holder i of e of the pro th in the s tralian-born une tralian-born urin s g s m m s w s u g s i w m e u g m tent ro countrie A 0 citizen ode s g g i 7 t fro t er than the for for for all three all three for s m 003-04 itor vi only 1.4 percenta only for lod for s s

in recent year in recent s 2 w s s rity en 003-04 (fro have avera have tay req tay 003-04 of continue to be developed that continue to be developed g port indu port w at an hi s 2 g s s 2 e x ration Pro con ss in w g ie s N after they arrived in after they arrived e benefi g continue to increa peakin a percenta g s s ce i s s upported the upported s s a m no x tainable s e period. s s ent rate ent rate h s u a ent rate for ent rate for s s i m u of inte m m m her than the her than the s e point lo m s s li a trate i (19.3 per cent), People (19.3 per cent), 003-04 it i countrie . Thi . g g s s g ervice and International education are t are and International education .6 per cent) and the Philippine x s 2 g hip m s 5 a s per cent in reatly reatly itor hi ploy ploy t 003-04 Mi ploy s sm s 7 g s m do per cent). per cent). ber of location 2 m m e rant g 7 m h level g m g g ain En i on-return rate in on-return pproval rate in pproval pproval rate pproval frica ( ain peakin teadily conver teadily tralian entry and tralian entry N A A g included in e (11.9 per cent), India (9.9 per cent), Republic of cent), India (9.9 per (11.9 per cent), A percenta over the over The Kin s 1:33 hi have have citizen rate. In In rate. Une to 0.0 underpin nu enhanced electronic lod enhanced electronic point m Protection Vi Protection The proportion of vi The proportion delivery delivery m une lar (1.4 s Touri for vi for Une

Aus a s . . s s h m a. s s

th in li ra . trie w m g s g s porary porary tudent ro s m

g ber of fro s ed entry ed entry s s m ea s aed in the adherence to adherence relative to the relative tralian born, tralian born, s , non-En , rant s ence in the ence in the s s e nu s tralia. g porary entry vi entry porary g i e refu g s u vi s over ervice indu ervice u tainable s m A m s s g itor

A s u s tho of itor application sm itin s g s in porary Entry pro Entry porary and s ith te s s countrie m itor and other te ber of people located for ber of people located for w g s hich diver hich m w upport upport s

hich vi hich ent rate s ho apply for a protection vi a protection for ho apply includin ed. t w m s peakin s s w countrie pliance i s

g s m m tent to ity of nationalitie h- s ploy x s ini li ration and Te ration and porary entrant porary m tent to g g m m on-return rate for vi rate for on-return

x peakin s approval rate for vi rate for approval N and touri The extent to which there i there extent to which The E Mi te at the border to the avera at the border condition Diver non-co Ratio of the nu Proportion of vi Proportion entrant s education and touri i En The e une

REPORT ON PERFORMANCE OUTCOME 1 24 PART 2 REPORT ON PERFORMANCE The extent to which public health and safety is protected through immigration screening

The incidence of tuberculosis relative to The table below demonstrates Australia’s low rate of the percentage of overseas born in the incidence of Tuberculosis compared to the size of the Australian population compared to the overseas born population. This indicates the success of same ratio for other major developed Australia’s health screening procedures for prospective countries. migrants. (See Table 1 below)

Table 1 Country Population O/S Born TB Cases TB Rate TB Cases as a (000’s) Population Reported (Cases per % of O/S Born (%) 100,000) Population ______Australia 19,663 23.1 1013 5 0.022 Canada 31,414 18.2 1556 5 0.027 France 59,482 5.6 5709 10 0.171 Germany 82,456 8.9 6931 8 0.094 Sweden 8,925 5.3 412 4 0.087 UK 59,008 4.5 7557 12 0.283 US 288,600 11.5 15055 5 0.045

Sources: WHO Report 2004: Global Tuberculosis Control OECD, Quarterly Labour Forece Statistics, March 2004 Available: http://www.oecd.org/dataoecd/62/38/2698549.pdf OECD, Trends in International Migration, 2004 Available: http://www.oecd.org/dataoecd/7/49/24994376.pdf

The extent to which humanitarian migration to Australia is administered with integrity, in line with Government planning levels

Extent to which the number of humanitarian 13,851 visas granted against a planned program of visas granted is in line with government 12,000 places and nominal available places of 12,891(*); planning levels. consisting of:

Category Available Places Visa Grant Refugee 3,575 4,134 Special Humanitarian Program 8,616 8,927 Protection 700 788 Temporary Humanitarian Concern - 2

The extent to which integrity measures are DIMIA places specialist compliance offi cers in posts in place. with high risk caseloads to assist in identifying and combating visa fraud and malpractice. These offi cers work closely with operations staff at posts to provide anti-fraud and integrity support to visa decision-makers. To assist this process, the IRIS visa system was enhanced to capture fraud related data from cases where this is detected, and compliance offi cers have customised tools to analyse and report on the data.

(*) Humanitarian Program places can be managed fl exibly across program years with places being able to be OUTCOME 1 carried over to the next year or brought forward from the next year. From 2004-05, 960 places were brought forward to meet demand for cases ready for fi nalisation.

25

s e ue

t s g s s ia e g on . s As and ed s e abu . of bodie g ive m s s (IGC) on s i orld and s te gs gee s m w ana a in cial level u y s m ini eetin and the m prehen s m placed Per s m ultation in the ible. s terial level at the terial level enior offi co ss upport upport ms that s s , Di s g s s ional countrie ra ajor role in key in key ajor role g ini g and at ee m g m otin ms m s here po here ental Con the plight of ref the plight hore protection protection hore ittee and in bilateral dialo ittee and in bilateral olution ration policie w ented at s s ork and ss m to international protection to international protection g

s ent pro s w g mm e m ent on Refu in pro ented at m s s m to operate one of the three lar to operate one of the three s HCR foru ms eekin ettle o repre ith relevant re ith relevant s N PC). olution s s ove to addre s w s A

ee and Mi m repre al s g ( s s s ultation ecutive Co ecutive a a ue s x an effective on an effective w w ss and in s rant , Refu , the Inter-Govern e i g ms s s m c Con c e of other U anitarian anitarian re tralia tralia tralia continued to play a to play tralia continued tralia continue HCR E g s s s s m m ylu aintain N u u u u uch a uch s ran A on the proble U and innovative and innovative hu A m of the protection fra of the protection A international foru international A hu and Mi Pacifi As to international effort to international

international protection obligation protection international s s s te it u s tralia’ ured by by ured s s u entation of A ea m m lation.

s s i ent, ent, ple contribution to g s m m tralia contrib ork a of i w ettle Aus e s tralia’ ss s m u A upport for the international the international for upport s tic protection le tic protection entation in key international fora international fora entation in key s s e m do repre and effectivene international re the level of the level Level of Level fra protection other people of concern and meet other people Extent to which Extent to which

REPORT ON PERFORMANCE OUTCOME 1 26 PART 2

KEY HIGHLIGHTS – REPORT ON PERFORMANCE NON-HUMANITARIAN ENTRY AND STAY

PROGRESS WITH GLOBAL WORKING Work continued on implementing global working arrangements. Under these arrangements responsibility for processing a range of visa applications is transferred (repatriated) to specialised centres in Australia. Clients either apply directly to the processing centres in Australia, or for an increasing number of visa subclasses, over the Internet. Applications that may be of concern are referred to overseas posts for further checking. Over the past few years, global working has allowed the department to improve its service to clients, and at the same time manage increasing numbers of visa applications and growing levels of fraud.

Repatriation and eVisas During 2003-04, the following offshore visas were repatriated for processing in Australia: • Distinguished Talent and Special Eligibility • Temporary Business (long stay) • Professional Development • Medical Practitioner • Work and Holiday Maker • Sponsored Business Visitor (short stay) • partial repatriation was also piloted for certain applications under the Special Humanitarian Program, subclass 202 of the Offshore Humanitarian Program.

Two new electronic lodgement options were introduced in 2003-04: • Temporary Business (long stay) • Health processing pilot (Singapore students).

These add to an already extensive range of visas that have been either repatriated or made available over the Internet.

Benefits of global working arrangements Centralising processing for offshore migration categories in onshore centres has continued to deliver significant improvements in service to clients, including overall reduced processing times.

The growing number of offshore visas being processed onshore allows closer liaison with sponsors and other stakeholders in Australia. For example, when the new contributory OUTCOME 1 parent visa category was introduced in July 2003, the Perth Offshore Parents Centre which is now responsible for all offshore parent visa processing, was well placed to provide expert advice on options for Australian sponsors anxious to be reunited with their parents.

Global working arrangements have delivered enhanced integrity checking. For example, the number of incidences of fraud detected in general skilled migration applications this year was just over 600, whereas for the two years previously the total was 400. This was achieved as a result of close cooperation between staff in Adelaide and at key posts overseas.

27 Systems and eVisas Systems checking the integrity to support been developed have and functions New IT systems request means to to use electronic centres processing in onshore This enables staff processes. site interviews, including as higher risk, identified checks of applications posts to undertake returned are Results of checks of documents and other information. visits and verification on fraud reporting comprehensive system is also able to provide and the electronically be used to identify risk characteristics. outcomes that can and the convenience as clients realise eVisas for significantly increased rates have Take-up visas Maker Holiday Working 93 per cent of all example, For option. of this service efficiency 2002-03; 75 per cent in with 48 percent compared the Internet in 2003-04 over applied for were with compared Internet applications in 2003-04 were risk) (low Student visas of offshore Internet were stay) Business (long Temporary and 27 per cent of 59 per cent in 2002-03; this category. for has been offered the first time this option applications this year, clients that keeps applications in eVisa “status page” and a website, to DIMIA’s Improvements been have to be satisfied, yet with their application and requirements of progress informed options. clients to use electronic to assist introduced including full online health processing involving students in Singapore for A pilot project run in successfully was in Sydney, processing for transmitted electronically digital X-rays, 2004 and used the facility to the end of June students have Some 2,400 2003. November 48 hours took around using the new system usually Processing feedback. positive very provided are Steps to expand the facility weeks of the manual process. rather than the one to two in progress. in visa applicants who are for medical results been made to allow changes have Systems including a system, visa processing into the department’s to be loaded directly Australia of ways and efficient secure more Such links provide digital photo of the applicant. explored. being further meets visa criteria and are obtaining evidence that an applicant access to a database of health online have DIMIA officers visa applicants, onshore For This database also contains photos (HSA). Australia Services Health by undertaken checking identity fraud. to prevent assisting thereby of applicants, English language test access to the database containing been given now have DIMIA officers another means of The database contains photos of applicants and provides (IELTS). results English of establishing an applicant’s way identity as well as a fast and efficient checking language ability. visa subclasses and to of offshore the repatriation increase is continuing to gradually Work visas. more lodgement options for electronic provide

REPORT ON PERFORMANCE OUTCOME 1 28 PART 2

TOURISM AND BUSINESS VISITORS REPORT ON PERFORMANCE Tourism is worth over $17 billion each year to the Australian economy and makes an important contribution to Australia’s export earnings. A number of new service delivery strategies have been developed that provide a robust infrastructure for the delivery of visa services that support sustainable growth with high levels of integrity. Approval rates have increased for visitor visas at the same time as the non-return rate has declined. Along with the expansion of the electronic visa initiatives to Kuwait and the EU accession countries, new working holiday arrangements and greater promotion of the electronic visa products, these outcomes are important indicators that management of visa processes are delivering timely and effective services for the industry.

The department through the Tourism Visa Advisory Group has continued to work closely with key industry bodies and will continue to explore effective consultative arrangements that enhance Australia’s attractiveness as a tourism destination.

INTERNATIONAL EDUCATION Like tourism, the international education programs are an important part of Australia’s services export industries, contributing some $5 billion annually to the Australian community.

An efficient and transparent student visa program is the first step in ensuring that the expectations of industry are met. The completion of the review of 2001 student visa reforms culminated in a number of key changes to student visa requirements in December 2003. Close consultation and participation of the peak bodies during the review process ensured that key concerns of the various sectors of the International education industry were addressed. In addition to these changes the department continues the process of service delivery reforms through its global working strategies.

There has been a significant increase in uptake of eVisa for Assessment Level 1 students, signifying increasing confidence by clients with electronic service delivery options. All Peoples’ Republic of China (PRC) applications are now processed through the Adelaide Student Processing Centre which has greatly enhanced communication flows between providers and the department in this important market. These types of service delivery strategies will continue to be expanded in the coming year.

Against this background there has been an increase in student visa grants (offshore grants increased by 5.1 per cent), with an all time record of 171,618 student visas granted to the end OUTCOME 1 of June 2004 while at the same time integrity has been maintained at a high standard.

An important platform in the management of the international student programs are the opportunities for two way information sharing with education providers and the international student industry peak bodies such as the Affiliation of International Education Peak Bodies, student representative bodies and other Australian Government agencies. The department participated in various conferences and workshops with a strong focus on

29 Skilled Migrants contributing to our labour force and society force to our labour Skilled Migrants contributing completed by was Experience of New Migrants” Force “The Changing Labour 2004, In June The report Studies. of the National Institute of Labour Richardson Sue Professor ability of migrants have education and English language demonstrates that the skills, years. in recent significantly increased economy, Australia’s and the state of migrants, As a consequence of the abilities of recent use of their qualifications and making greater quickly, finding work new skilled migrants are than earlier migrants. earning more ”The Changing Settlement Experience of New companion volume Richardson’s Professor happy very are and that a high proportion settling quickly that migrants are shows Migrants” also highlighted the less work Richardson’s Professor with their decision to migrate. they problems successful outcomes of some of our Humanitarian entrants and the particular additional decisions in the 2004 budget to devote the government’s informed This work face. settle into their new home. to help this vulnerable group resources including migrant groups, of key a series of surveys laid for the foundations 2003-04 also saw long term business entrants and regional students who became skilled migrants, former in 2004-05. will be reported Results migrants. Concerns that Australia is suffering a ‘Brain Drain’ were addressed by the release of “Skilled of release the by addressed were ‘Brain Drain’ a is suffering Australia Concerns that of Monash Bob Birrell Dr by Australia” Outcomes for in the New Century: Movement in a changing and uncertain demonstrates that, Dr Birrell April 2004. in University, In 2002-03, ‘brain gain’. its increased significantly has Australia international climate, (not including people overseas from a net gain of 36,260 skilled workers enjoyed Australia This is a 50 per cent increase permanent visas). to skilled, who converted Australia in already English on young, emphasis of the Migration Program The strong on the net gain in 1998-99. to this outcome. speaking, skilled migrants has been central – Australia leaving PhD graduates are few recent that relatively also found Dr Birrell might be losing our we skilled workers, gaining many countering concerns that while we are ‘best and brightest’. Brain Gain through skilled migration Brain Gain through international students as well organising regular meetings with the Affiliation of Affiliation with the meetings regular organising students as well international visa matters. (AIEPB) on student Bodies Education Peak International ON MIGRATION RESEARCH in the immigration program best monitored and coherent, most complex, has the “Australia movements.” both permanent and temporary for world, April 2004 London, College, University Salt, John Professor highlights Two in 2003-04. DIMIA programs continued to guide research Policy-relevant discussed below. are program the 2003-04 research from

REPORT ON PERFORMANCE OUTCOME 1 30 PART 2

STATE-SPECIFIC AND REGIONAL MIGRATION REPORT ON PERFORMANCE State and Territory governments and regional authorities are attracting more skilled migrants than ever before. They are directly influencing migration outcomes in response to their own skill needs and development objectives.

Grants of State-Specific and Regional Migration visas surged by 60 per cent to close to 13,000 in 2003-04. Visa grants rose in each state and territory and some 18 per cent of all Skilled Stream migrants were approved under State-Specific and Regional Migration visa categories.

FIGURE 1

Australian total State-specific and regional skilled migration

14,000 12,000 t 10,000 8,000 6,000 visa gran 4,000 2,000 0 2001-022002-03 2003-04

Regional employer sponsored Skilled family sponsored State/Territory sponsored business State/Territory nominated skilled independents TOTAL Source: DIMIA MPMS, Residence 2 and ICSE

In 2004-05, visa grants under State-Specific and Regional Migration categories are anticipated to grow strongly, possibly to around a third of the Skill Stream.

The Australian Government is continuing to work closely with state, territory and local governments and regional authorities in introducing initiatives that encourage even more skilled and business migrants to settle in regional Australia.

The new Skilled Independent Regional (SIR) visa, which commenced on 1 July 2004, provides a pathway to permanent residence for skilled people who wish to live and work in regional Australia or a low population growth metropolitan centre. OUTCOME 1 The government has provisionally earmarked 9,000 SIR visa places in the 2004-05 migration program, but more places will be provided if there is a higher level of interest from state and territory governments.

There are challenges in attracting migrants to regional Australia, particularly as there is a well established migration path to Sydney.

31 s g ent m hold s ration g ued include i s m kill require s pur ent in introducin . g s m alary thre alary ional s g their bein g her s g uin ure s s ional area W Govern g S ea m e re dedicated re in pur g s m L) and a hi L) and a o reed reed s g tate s SSS with the N with the thenin t ( g g s ent in ydney. S m ydney. A ydney. tren e Li s S

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REPORT ON PERFORMANCE OUTCOME 1 32 PART 2

OUTPUT 1.1 – NON-HUMANITARIAN ENTRY AND STAY REPORT ON PERFORMANCE

1.1.1 ECONOMIC ENTRY (PERMANENT)

Performance Information

MEASURES RESULTS

Output 1.1.1 Quantity: 21,885 onshore applications 28,360 (persons) finali sed. Economic Entry (Permanent) 69,875 offshore applications 59,094 (persons) finali sed.

5,250 nomination/sponsorship 5,884 applications finali sed.

Quality: Labour market performance of migrants Research in 2003-04 has improved against that of previous years. again highlighted steady improvement in the labour force outcomes of new Skill Stream migrants.

Performance against Service Standards. See Output Component 1.1.1 table (p61)

TABLE 2 Objective Migration To: Program 2002–03 2003–04 % change • maximise the economic and Outcome Employer budgetary benefits from granting 9,740(1) 10,400 6.8 sponsored provisional and Permanent Residence Business visas to skilled and business migrants 6,740 5,670 -15.9 skills • address key and emerging skill Skilled shortages, particularly in regional Australian 10,470 14,590 39.4 Australia sponsored • expand business establishment Skilled 38,920(1) 40,350 3.7 and investment. independent Distinguished 180 230 27.8 Description talent

Visas are issued in the following broad 1 November 20 10 -50.0 OUTCOME 1 categories in support of these goals: Total 66,070 71,240 7.8

Note: Numbers have been rounded and totals may not be the exact sum of the components (1) Figures have been changed to reflect grants for State and Territory Nominated Independent now counted against Skilled Independent

Source: DIMIA, MPMS and ICSE data

33 s s A A A 1

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onth LSI LSI LSI 0% 0% 0% 0% 80% 60% 40% 2 0% Source: Longitudinal Survey of Immigrants to Source: Longitudinal Survey of Source: Longitudinal Survey of Immigrants to 10% 2 60% 5 40% 30% Unemployment Rates, Unemployment Labour Force Participation Rates, Primary Primary Primary older and applicant 18 months after : months migrating 18 FIGURE 3 When the FIGURE 2FIGURE 2 m • avera • new 18 months after migrating: after migrating: months 18 100% : s ed g g s m : . In s kill . e - m s her m S IA 2. e for eetin g g kill rant g t itudinal ra S ent rate ra ake up the m tralia. s S g atchin g they g

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g e point g g s o s ration Pro s . tralian avera on of the National i ration Pro i s g g m tralian avera s s g to Au to m s tudie m m s rant ent

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in de s s g S s ue Richard s mm g i s m s S to kill of different area of different , a s s S s (Fi e of 71,240, up 7.8 per cent on up 7.8 per cent e of 71,240, after their arrival the after their arrival and i on record, and on record, or Richard or or Richard trea s her than the Au her than the s m S ss ss m ss m g anitarian Pro bined, the bined, rant exceed the Au exceed the around 25 percenta around new for new for than tho between 1993 and 1995. 1993 and between m titute of Labour m g proved proved s onth i kill urvey of I urvey trea trea m Hu of the overall Mi of the overall S • percenta five around overall labour force participation rate participation labour force overall •hi In S m S Analysis of Performance Characteristics Migrant Skill Stream Mi The balance of the 2002-03. Thi 2002-03. outco 2003-04 the Co Profe arrival Two new re Two Profe S that the outco continue i occupation the need Profe • half tho around m •Au than the lower

REPORT ON PERFORMANCE OUTCOME 1 34 PART 2 REPORT ON PERFORMANCE FIGURE 4 English while 92 per cent of onshore Median Weekly Income, applicants scored maximum points for 18 months after migrating : English. Primary Applicants

$800 Aust. median at time of LSIA2 Regional Migration and Skill Shortages $700 While many Skill Stream migrants have $600 Aust. median at time of LSIA1

eek $500 traditionally settled in Australia’s major w $400 capital cities, regional migration is a $ per $300 priority, consistent with the broader agenda $200 $100 for promoting growth in regional Australia. 0 Family Skilled Humanitarian All PAs The department continued to work closely LSIA 1 LSIA 2 with state, territory and local governments

Source: Longitudinal Survey of Immigrants to Australia, DIMIA and regional authorities in developing and promoting a range of State-specific and Regional Migration initiatives for example, Australia’s skilled migrant intake for the Regional Sponsored Migration Scheme. 2003-04 has further consolidated the trend These initiatives provide a powerful tool to evident in the LSIA data that skilled states and territories and regional employers migrants are increasingly well matched to in sourcing critical skills not available Australia's skill needs. locally and supporting regional economic • They are highly skilled: more than development. As a result: 96 per cent of Skilled Independent migrants • approximately 37,640 visas have been scored maximum points for skill. They issued since 1996 under these are meeting skill shortages: more than mechanisms (see Figure 5) 55 per cent have Australian tertiary • in 2003-04, almost 12,730 visas were qualifications and approximately seven issued. This represents the highest per cent were in occupations in national number of such visas on record and shortage. The low percentage of migrants around 18.0 per cent of the Skill with occupations in national shortage Stream (see Figure 5). reflects the removal of ICT Professionals and Accountants from the Migration FIGURE 5 Occupations of Demand List. STATE-SPECIFIC AND REGIONAL • They are young: around 65 per cent of MIGRATION VISAS - 1997-98 TO 2002-03 principal applicants granted visas were aged between 18 and 30 8,000 12% 10% 6,000 OUTCOME 1 (compared with around 51 per cent in 8% the same age group in 1994-95). 4,000 6% 4% • They have good English: around 2,000

2% % of Skilled Stream 87 per cent scored maximum points for 0 0% English language skills (compared 97-98 98-99 99-00 00-01 01-02 02-03 with around 83 per cent in 1994-95). State-specific & regional migration visas o. of regional migration visas granted granted visas migration regional of o.

Of these, 84 per cent of offshore N % of Skilled Stream applicants scored maximum points for Source: DIMIA MPMS, Residence 2 and ICSE

35 s s g . rity elf- ss s g ent s ss ent in to kill of s s e m m ss s ine

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oin fer le s s a to encoura tralia in ter s ss on ra g g s s iven iven applicant re in 2003-04, where in 2003-04, ine g ible to ployer m s s g s s in pecific area g rant e in 2004-05 include the in 2004-05 include ine m s s g s s tate or territory g ucceedin and territorie i tralia. s s s pro Monitorin ettle in re s s s m s to Au to . Thi . t or on ent a s s s been of bu tate and territory ent of two- m s s tate m t in the econo s kill kill idual ( to ored. ional e s a application s it m s s s et initiative i et initiative ible bu i S S s g . Applicant .

of Au of g s g ha s killed did not de ss s itted to ss ss t of s s o encoura mm s pon s ent ent of their s of re a cancellation a holder hip fro ent and be eli ent or ional Outreach Officer (ROO) Officer ional Outreach ine ine mm s s s m m g ic benefit ional criteria, enablin to a s s s g hip intere m m e tralia. e al g s ional vi m ss or s g vi ote to re s g s s pon m a holder s ore co ore s rowth area rowth overn overn pon eekin kill Business Establishment and Investment Business Establishment The Bu econo capital tran job creation, The intere g in the develop develop linka attract the kind funded retiree g arran s owner territory territory The Bu provi In 2003-04, 85 per cent of all bu s conce introduction of a new vi introduction vi in Au m g Further co Further 1,183 vi s continued to undertake po continued to undertake checkin A related related bud A of a Re network in all network role in an eli role pro to 0 0 0 7 7 90 5 IR s s 2 m ,0 s S 2 IR) ional ber ra ent s g S g m a tralia or m tate- s s expand, s have for the for S s killed s 0 0 1,480 0 6,460 0 860 s tudent hip of 90 440 8000 9 2 5 5 2 S s s in re

e vi 2 5 2 s ional ( g rant s in 2002-03 or overn g g s s i g ea s ettle in their m ration Pro ional Au etropolitan area etropolitan s g g pon ration initiative s m g Total 7,940Total 12,720 that killed . s s t to over s h the and workin s rowth rowth g g ide in re g s in the take-up of te rant ional Mi and territorie tribution of the tribution s s ration opportunitie g s g s . ence on 1 July 2004 to ence on 1 July e i g outlined in the table below. outlined s i s s m throu m tate and territory tate and territory tate s mm s S t two year t two ustralia of s s killed Independent Re an additional 5,000 place A ustralia 1,3 ustralia s a, with a further 4,000 available if 4,000 available with a further a, S A ional s the itted to livin tudy and re tudy kill g s South Wales South 6 diction s ss ration point tralia. The 2004-05 Mi tralia. s w s a applicant a will co g re orthern Territory Territory orthern 130 1 e mm ustralian Capital Territory Territory ustralian Capital tate/Territory 2002-03 2003-04 2002-03 tate/Territory s s s IR vi ince 1 July 2003, additional point 2003, ince 1 July pecific and Re upport the entry of the entry upport Western Western Tasmania N A South Queensland 6 Queensland S N 4,1 Victoria s anticipated. are S under the General been awarded Mi and 2003-04 i and 2003-04 who further increa further acro juri S required. Au a low population a low at lea for co A The rounded di The rounded 3 TABLE will have a direct influence on the nu a direct will have and vi provide vi Future commitments Future A new s

REPORT ON PERFORMANCE OUTCOME 1 36 PART 2 REPORT ON PERFORMANCE Global Working Repatriation and centralisation of visa processing in targeted categories continued in 2003-04. Two parts of the Skill Stream have so far been part of this strategy: • all general skilled visas are now lodged and processed in Adelaide. In 2002-03 Adelaide granted 33,983 such visas from a global total of 51,540. In 2003-04 almost all general skilled migration visas were processed in Adelaide • all business skills category visas, other than those from Peoples’ Republic of China (PRC) nationals and nationals of Taiwan, are now processed in Perth. OUTCOME 1

37 5 7 7 .8 . 7 s e e s s change

s s s are are are are are are % s s s ce ce ce 0- 80 -9. 5 2 , ,660 -0. ,3 2 2 2 tandard are are tandard tandard tandard tandard s s s s e e e s s s 1,183 the 52,804 53,771 0 ponent 1.1.2 table (p61) g 10 4,930 866. m 5 52 ,680 , ,080 3 in 90-95 per cent of ca in 90-95 per cent of 2 2 5 g urvey of DIMIA offi urvey urvey of DIMIA offi urvey urvey of DIMIA offi urvey 2002-03 2003-04 s s s aintained, or exceeded. Tho or exceeded. aintained, aintained. aintained. aintained. ed that the ed that the ed that the exceedin m m m m m m

s Migration Program, MPMS ICSE. g g g r r r A ce ee Output Co Total 40,790 42,230 3.5 bein offi interviewin A recent A recent confi bein A recent A recent confi S bein A recent A recent confi

s s act sum of the components. x tcome u rogram rogram ote: numbers have been rounded and totals may not be Parent* Child Other Family Migration P O Partner 3 hore hore hore hore hore hore TABLE 4 TABLE * Including grants 3,430 in the contributory parent subclass. Source: DIMI N the e s s s t s non- ETA ETA . s m m actioned e off e on e off ed. ed. ain s idence Bona g g g s s e s g interviewed interviewed s s s fro interviewed interviewed fro ta ta ta s s s s s s . e e e t t t hore application hore ily hore application hore s s

s s s s s s orie , s tandard interviewed interviewed s s m g ) finali ) finali r s r r ance a S e s s hore Re hore s m ily s , Unit on on ber of ca s s s s m cate m ed pou g ible New g ervice ervice s and

g 65% of fi partner ca partner ETA countrie ETA (either face to face or over over (either face to face or the phone). 85% of fi 54,535 off (per 52,730 on (per Perfor Nu by On by Fide partner ca partner (either face to face or over the phone). 65% of fi S partner ca partner countrie (either face to face or over the phone). e fa s g , a s , fiancé(e) , s s for other fa for : s or eli s , carer , s to join their s s oal parent includin tralian citizen g s s

Quality:

Quantity: tralia.

s s e ident s s uch a uch relative s

of Au of g ued in the followin

in Au in s s s ss anent re ber ber ainin m m m anent) m e e are i are ily Entry Entry ily m s upport of the upport relative dependent relative m m re per and dependent children interdependent partner interdependent Zealand citizen a m s s Fa (Per MEASURESOutput 1.1.2 RESULTS Vi Description Objective To: • of clo facilitate the entry in • opportunitie provide Performance Information Performance 1.1.2 FAMILY ENTRY (PERMANENT) ENTRY 1.1.2 FAMILY

REPORT ON PERFORMANCE OUTCOME 1 38 PART 2 REPORT ON PERFORMANCE In 2003-04 these categories provided an Australian and overseas offices in the outcome of 42,230 visas, up 3.5 per cent identification and prevention of on 2002-03. immigration fraud, especially in cases remitted by the MRT Analysis of Performance •assurance checks of onshore sponsors Aggregate expenditure in 2003-04 for the on behalf of overseas offices, leading Family Stream of the Migration Program to the discovery of non-bona fide was $69.38 million. applications where the sponsor was found to be living with another partner. Partner visas In August 2001, the department introduced During the program year 1,477 cases were a best practice model for processing of referred to the BFUs and 763 home visits partner visas. There have been reductions in were conducted. This represents an increase partner visa processing times since the best of 42 per cent and 24 per cent respectively practice model was introduced. on the 2002-03 figures. Following BFU activity 1,183 cases were finalised, 263 cases The median processing time for partner visa more than in 2002-03. Of these 21 per cent applications in Australian offices is 2.5 months were refused by the BFU as the parties were and overseas three months, well below the not in a genuine relationship; 55 per cent service standards. See Output Component were granted after establishing the bona 1.1.2 Service Standards table (p61). fides of the relationship; five per cent resulted in the application being withdrawn; As at 30 June 2004, there were 9,533 and 19 per cent involved cases where the unfinalised cases in the offshore partner visa BFU returned their findings to onshore and pipeline. This represents a reduction of offshore processing offices which had 30 per cent compared to when the best referred cases for investigation. For practice model was introduced. While the comparison, the overall refusal rate for all number of cases in the pipeline is larger onshore Partner visa applications for than it was at 30 June 2003 (8,800 cases), it 2003-04 was seven per cent. is expected that the best practice model will continue to deliver improvements in visa Parent Visas processing times. In 2003-04 the 1,500 places available in the original parent category were filled. The Integrity gains new contributory parent migration category, Benefits flowing directly from specialist passed by Parliament in March 2003, came Bona Fides Units (BFUs), established in all into effect on 27 June 2003. There were

Australian offices at the beginning of 2002, 3,430 visas granted in the contributory visa OUTCOME 1 continue to emerge and enhance the category. Visa grants in the contributory integrity of the family component of the parent category were below target because migration program. These benefits include: the application rate in this category was • more detailed reporting on emerging lower than anticipated. In 2004-05 a total of fraud trends, in particular country 4,500 places will be available, 1,000 in the and gender profiles original parent category and 3,500 in the • greater cooperation between contributory parent category.

39 s ed ss thi s g ed pecial m s s g to be a in s ed and fro m g s eekin ss a. In a. s s on the s ed and proce g application for s were lod were s ed within a week of ed within ajority are finali ajority are ss a application Hobart office. Thi office. Hobart e s m s are lod are . s ss s anent Partner vi anent Partner tency and focu and tency a that will allow the a that will allow m s e children, who are who are e children, s onth i are a are s s s . Contributory parent vi parent Contributory . m s ix con ent and the ent and the s s of the m s e ranted. porary Child vi Child porary porary vi porary hore applicant hore ure g g s s m ore efficient and effective proce and effective efficient ore m rant of a per within Te on en g m lod at DIMIA’ centrally need te included in their parent’ procedure 2003-04, 42 application 2003-04, application 35 s g ed g s ent ly ha ber s ss s in m e m ss g s , thereby , ration on hand s now g relatively s i s pared to pared prove s ented odel for m m m chan previou h there had h there m s g g m iven to iven uidance for plete a g g in s

ber of pipeline ple m e of around s t 2001. ss eload i s m m s s ed on the partner hore Parent hore are now proce now are i u s s cale and t Practice Model, a s s s g s of co been an i a application a ca ba s s s s ince March 2004. ince March s e wa of t practice included application e in the overall nu e in the overall s odel, which ha which odel, ed (2,798) co s s s ore than 20 per cent to than 20 per ore g s ation and m a application proce g office . ie m s m in s s m ed ti ince Au of 2003-04. The pipeline of 2003-04. m g for parent vi parent for ss g odel i s g ea s

lod s een a reduction in the parent een a reduction s in m g s .

financial year (2,728). In financial year (2,728). lod g ss ed by ed by s s s s ht increa innin ize, there ha there ize, g g the overall application pipeline. the overall s ation have enabled POPC to develop enabled ation have a proce li h the child vi h the child t practice eful infor s s g expected into the next year. s s s g on child vi s e older child vi s s ory. Econo ory. ory ha ory i ed at over s g g o in 2003-04, priority wa o in 2003-04, e g all in a be s s ore u ore s continuin lobally. The lobally. peciali s ca Global working All application Althou proce to the Client reaction further reduction in the nu reduction further of application the previou conjunction with the Be s sm application been operatin vi had decrea been a 976 by 30 June 2004, even thou 2004, 30 June 976 by in the proce g i m client been favourable. Further work on providin on work Further been favourable. lod cate Child visas a be 2004, In March vi child 3,000 application The introduction of the contributory parent contributory of the The introduction cate a decrea 20,100, pipeline to at the be reducin 1,238 child application were There finali Al for the new contributory parent parent the new contributory for Centre (POPC). Thi (POPC). Centre centrally at the Perth Off at the Perth centrally

REPORT ON PERFORMANCE OUTCOME 1 40 PART 2

1.1.3 SPECIAL ELIGIBILITY REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.1.3 Quantity: 1,020 onshore applications 1,119 (persons) finali sed. Special Eligibility 275 offshore applications 179 (persons) finali sed.

Quality: Perfor mance against See Output Component 1.1.3 table (p62) Service Standards

Objective To: TABLE 5 •resolve the status of certain Migration 2002-03 2003-04 % change groups of people who, for humanitarian Program reasons, have been allowed to remain Outcome in Australia as long term ROS 440 330 -25.00 temporary residents Close Ties & 780 560 -28.21 • enable certain people in Australia, Former Resident such as former permanent residents TOTAL 1,230 890 -27.64 and people who inadvertently became unlawful before turning 18, who have Note: Numbers have been rounded and totals may not be the exact sum of the components. close ties to Australia and have spent Source: Outcomes Reporting Section, DIMIA their formative years in Australia, to remain permanently in Australia • facilitate the entry of former Analysis of Performance permanent residents who have spent Resolution of Status Program (ROS) nine out of their first 18 years in ROS visas were introduced in June 1997 to Australia as permanent residents and enable certain people in Australia on a who have maintained close ties to temporary visa, often for long periods of Australia or who served in Australia’s time, to apply for a permanent visa. armed forces. Applications closed on October 1998. The process to gain permanent residence under Description the ROS program is in two stages. OUTCOME 1 Visas are issued in the following categories Successful applicants were initially granted in support of these goals: a temporary ROS visa. Decisions on the permanent visa are not made until the applicant has resided in Australia for a period of 10 years. Applicants must meet this 10 year requirement within 12 years of arriving in Australia.

41 er e s m . A . s a ibility tralia anent for s s g t nine s for tralia er s m were anent Unit s s s to m g m a g s pent their and For . The GPU . in per s a finite s certain g s were s e of 18, have e of 18, ss s vi ed. ident vi s o cater cater g i in s s s S ation and s ainin s ss er per pecial Eli ss ranted 400 Clo e Tie S m were repatriated were ain a m s g pent at lea s of life in Au of life in s before 1981. before m s er Re re s enable . It al . s erved in the erved tralia. ubcla s for for m and 170 For s e s s ss e who inadvertently peciali s s s s s anent RO ed proce who for for for s s s m ident a application Global Proce e Tie who s tralia and have tralia and have s ubcla s ident ed force s in Au in s t 18 year s s 2003-04. Thi 2003-04. s cale. s s

g m s tralia to re s s a application s procedure of ident tralian Capital Territory (ACT) Territory tralian Capital ber 2003, all Clo ber 2003, er Re and 160 For s s s g ed. to Au to . It cater . , people who arrived in Au in people who arrived , e Tie s s s s s anent re m s m ie a in 2003-04 the GPU s e unlawful before the a before e unlawful m g m ss , in part due to due in part , er re ative year ative m vi s e tie tralian Ar ional Office’ hore applicant hore ident new vi ident vi developed efficient and effective efficient developed eload with 150 ca eload with s s ident ident s m m a s s s g s s per s s s ranted durin s out of their fir for people in Au people in off The Clo a be finali Visas Ties Resident and Close Former The For Au ca g econo Durin Re A total of 330 per A total of vi re total of 360 Clo Tie (GPU) for centrali (GPU) for re received, while 100 were refu while 100 were received, proce ha for Global working In Nove Re Re to the Au to the before 1975, and tho 1975, before beca clo

REPORT ON PERFORMANCE OUTCOME 1 42 PART 2

1.1.4 VISITORS AND WORKING HOLIDAY MAKERS REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.1.4 Quantity: 29,970 visitor onshore applications 33,977 (persons) finalised. Visitors and Working Holiday 715,750 visitor offshore applications 751,356* Makers (persons) finalised. 97,000 working holiday maker offshore 95,336 applications (persons) finali sed.

205 sanctions issued where there has 146 sponsors been breach of visa and/or sponsorship 184 visitors conditions (Sponsored Visitor Visas).

2,609,000 ETA applications (persons) 2,731,021* finalised.

Quality: Nu mber of international event organisers 406 assisted with entry of participants.

Nu mber of enquirers assisted by the Family 23,638 Visitor Network.

Percentage of visitor visa bonds refunded 98.4% because visa conditions are met.

The Approved Destination Scheme Visitors 0.39% non-return rate from the Peoples’ Republic of China maintained at less than 1%.

The non-return rate of visitors relative 1.47%** to the refusal rate continues to decline or remain low in historic terms.

Percenta ge of visitors applying for 0.07% protection visas after arrival remains below 0.2%.

Take up rate of electronic working holiday 93.3% maker applications for those eligible arrangement countries.

Nu mber of working holiday maker 16 arrangement countries. OUTCOME 1 Percenta ge of onshore visitor visa 17.4% extensions lodged electronically that could have been lodged that way.

Performance against Service Standards. See Output Component 1.1.4 table (p62)

* 75,476 ETAs were finalised at posts. Note: This fi gure is not included in the number of ETA applications fi nalised (2,731,021), but is included in the number of visitor offshore applications finalised (751,356). ** 2002-03 1.6%; 2001-02 1.83%; 2000-01 2.15%

43 In 2003-04, there were 3,461,841 visas there were 3,461,841 In 2003-04, of an increase applicants, offshore granted to is trend This 2002-03. over 7.1 per cent to continue in 2004-05. expected grants to visa Visitor for The top 12 countries were: year the program applicants for offshore • United Kingdom (647,611) • (634,629) Japan •America (377,875) United States of • (203,880) Republic of Korea • of China (162,793) Peoples’ Republic • (147,340) Malaysia • Singapore (142,448) • (133,540) Germany • (90,873) France • Canada (89,911) • (88,662) Taiwan • Indonesia (59,270). Maker Holiday Working 93,845 In 2003-04, visas were granted, an increase of 5.7 per cent over 2002-03. Holiday Working The main countries of the Makers in 2003-04 were: • (35,061) United Kingdom • (12,260) Ireland • (9,943) Japan • (9,700) Germany • (9,522) of Korea Republic • Canada (6,517). Analysis of Performance Holiday Working and Visitor The number of the Maker visa grants in 2003-04 was renewed reflecting highest since 2000-01, following confidence in international travel the significant falls in 2002-03 as a the concerns, consequence of terrorism in a number of key economic downturn in Iraq and the the war tourism markets, Acute Severe Respiratory Syndrome (SARS) epidemic. % system. variation 7,469 9,5673,917 +28.1 3,972 +1.4 88,758 93,845 +5.7 368,564 415,999126,779 +12.9 147,706 +16.5 2,726,350 *2,884,597 +5.8 3,233,079 3,461,841 +7.1 tourists, business and family visitors family business and tourists, grant rates, improving continually by times and processing client services or Australia in remain genuine visitors to visa conditions. to contravene Visa StatisticsVisa 2002-03 2003-04 ETA Visitors ETA (sc** 956,976, 977) (Non- Tourist ETA) 686) (sc** 676, Sponsored Visitors Family (sc** 679) Medical Treatment 685) (sc** 675, Visitors Total Visas Working Holiday Makers (sc**417, 462) Business Visitors (Non-ETA) 459) (sc** 456, *Includes ETAs 153,576 granted outside the ETAs **sc = (visa) subclass (visa) = **sc DIMIA Reporting Section, Source: Outcomes Description granted visas are of these goals, In support applicants in the following to offshore categories: 6 TABLE Objective and strategies visa processes of The delivery the tourism of growth the that support integrity by: border and enhance industry • of genuine entry lawful assisting the • non- minimising the potential for

REPORT ON PERFORMANCE OUTCOME 1 44 PART 2 REPORT ON PERFORMANCE DIMIA supports the tourism industry by The proportion of Visitor visa holders facilitating the entry of bona fide visitors to applying for Protection visas after they Australia through: arrived in Australia decreased to 0.07 per cent • the introduction of new technology to in 2003-04 (from 0.10 per cent in 2002-03). deliver a client service that is consistent with their expectations In 2003-04, 2,382 persons who originally • enhanced integrity checking entered on Visitor visas applied for mechanisms to minimise Protection visas in Australia, compared to opportunities for non-bona fide 3,607 in 2002-03. visitors to be granted visas. Figures 6 and 7 reflect the continuing People who wish to visit Australia apply for success of the risk management strategy a range of Visitor visas. Of all short-term employed, including the more systematic use visitors to Australia, 83.5 per cent held an of tools such as the 'no further stay' Electronic Travel Authority (ETA), the condition, bonds and sponsor sanctions. As majority of which had been issued through a result, the department has been able to travel agents and airlines in 34 countries increase grant rates without compromising overseas or directly via the Internet. People the non-return and Protection visa not eligible for ETAs apply for visas at application rates from high risk countries Australian missions overseas. (that is non-ETA countries), both of which have continued to decrease. Visitor Visas FIGURE 6 In 2003-04 there were 3,461,841 Visitor visa Non - ETA Visitor visa approval rates grants offshore, an increase of 7.1 per cent and Protection visa application rates over the 2002-03 figure of 3,233,079. Of 91.5 0.9 these, 2,884,597 were ETA grants, an increase 91 0.8 of 5.8 per cent over the previous year's result 90.5 0.7 90 0.6 89.5

Visitor Visa Visa Visitor 0.5 of 2,726,350. The number of non-ETA grants Protection

A 89 0.4 A 88.5 (%) was 577,244, an increase of 13.9 per cent over 88 0.3 approval rate approval (%) on-ET 87.5 0.2 on-ET N N the 2002-03 figure of 506,729. 87 0.1 Visa application rate 86.5 0 2000-01 2001-022002-03 2003-04 The overall approval rate for all offshore Program Year Visitor visas increased to 98.4 per cent in Non-ETA Visitor Approval Rate % Non-ETA PV Application Rate % 2003-04 from 98.05 per cent in 2002-03. Note:

(i) the non-ETA Visitor visa approval rate is the number of The approval rate for ETA applications in non-ETA Visitor visas (ie subclasses 456, 459, 675, 676, 679, 2003-04 was 99.99 per cent, compared with 685 and 686) granted as a percentage of applications decided OUTCOME 1 for these visa subclasses during the reporting period. Not all 99.98 per cent in 2002-03. For non-ETA applications are decided in the program year that they are received applications offshore, the approval rate was (ii) the non-ETA Protection visa application rate is the 91.1 per cent, compared with 88.79 per cent number of Protection visa applications lodged by non-ETA nationals who arrived on Visitor visas as a percentage of the in 2002-03. total number of non-ETA visitor arrivals during the reporting period. Not all applications will necessarily have been lodged by visitors who arrived during the reporting period, ie; the applicant may have arrived in a previous program year.

Source: Outcomes Reporting Section, DIMIA

45 . s . e. . s s m a ’ s s ) s S ation che vi and in s ince the s S s m a S s er of (AD s s ic. Overall, ic. a year, s ss tralia to g er m s m s ani lobal tralia under g ra s tatu g g ani S t 1999, a total of t 1999, tern country to be tern country g of the People s s epide Coordinator s o actin u s erica (48,578) S s or g s m t t We and procedure , al s nificant downturn in nificant downturn AR s (25,663) i held in Au held in s s g S s i tination ration-related m ss s tination under the pared to a pared s in Au in g of A of s ent i s S do have arrived on AD on arrived have m m s g arrived in Au in arrived for citizen for t s the fir roup travel to other countrie travel roup travel recovered well after well recovered travel s s on behalf of their participant t s mm g tate s a de s S ia (10,252) s S ’ Republic of China (62,163) Republic of China ’ ia (7,309) s s s non-return rate in 2003-04 wa non-return ent any (7,778) any in the 2003-04 pro uffered a uffered apore (9,037) apore S s m S m lined g

e allow a require g s m in m pared with 29,098 in 2002-03. in 2002-03. with 29,098 pared tralia wa S pect of 406 event s m s trea che

2003-04 were: • People • United • Kin United • (17,937) Japan • (15,029) India • Indone • (10,088) Thailand • • (7,178). France Destination Status Approved De The Approved • Canada (7,853) • Ger • Malay non-return rate of 1.47 per cent. rate of non-return Network Coordinator International Events The International Event (IECN) a Network s Republic of China (PRC) to acce s Au a approved international event re In 2004, AD In 2004, havin 2002-03 due to the prepare for i for prepare require infor In 2003-04 the IECN provided on vi co the AD 0.39 per cent co conduit between the event or 32,528 touri AD inception of The AD 127,500 touri

Visitor Visa non-return rate (%) (%) rate non-return Visa Visitor A on-ET N , s in 6, s 7 5 5 5 5 5 . a 5 4. 4 3. 3 2 2 1. 1 0. 0 , 6 s ss and tay s 75 s year ine 9, 6 upport s and included 5 m 003-04 s itor s s export A

2 s hort hort s g it 6, 4 ra s 5 a s of contract g ranted to non- vi s ranted vi g g ss g -03 ral part of ral part tay Bu tay e vi for for 2 . s pproval Rate % Rate pproval g s s nin s on-Return rate is the A 00 ine g N activitie s ithin the validity of their i itor vi s w s ss , includin , e, 151,134 (50.6 per cent) . , hort hort RR % s s s s 22 s N e Vi Visitor Visitor ranted, a 17.6 per cent ranted, ine A A . g s ss ss s Program Year Program e for the e for itor ustralia 001-0 who were who were s s 2 A s Visitor visa Visitor visa approval rate is the number ine ine A on-Return rates on-Return on-ET on-ET A s s vi N N ). Of the otiation N Visitor visa approval Visitor visa were itor s ss g s s ource countrie ource Visitor visas (ie subclasses 4 A a a s s and are an inte and are A ot all applications are decided in the program pany bu pany s s Vi ine and 686) granted as a percentage of applications N 000-01 ne 5 m 2 s tay Bu tay e over the 2002-03 pro e over ss ss ranted to ETA bu ranted to ETA ain purpo ain s s trie g 5 5 5 5 5 5 7 9, 68 . s on-ET m m ote: ho do not depart 88 8 89 90 91 7 7 tralian bu ine ine N (i) the non-ET of non-ET 6 decided for these visa subclasses during the reporting period. year that they are received (ii) The non-ET Visitor visa. Source: Outcomes Reporting Section, DIMI proportion of Visitor visa arrivals in the reporting period w 8 86. 88. 89. 90. 91. itor vi

s s N rates and s

s

Visitor Visa approval rate (%) (%) rate approval Visa Visitor A on-ET N hort FIGURE 7 147,706 (49.4 per cent) were bu ETA (254,180 vi increa The attendance at conference The Bu were DIMIA operation Vi In 2003-04, 298,835 In 2003-04, inter-co Au indu Business Visitors S bu

REPORT ON PERFORMANCE OUTCOME 1 46 PART 2 REPORT ON PERFORMANCE the Australian missions processing visa one day. Where additional processing is applications for participants. required, the department’s Hobart office manages this task and also responds to any Tourism and Visa Advisory Group email enquiries from clients or their agents. The department continues to interact with The continuing very high take-up rate of key stakeholders in the tourism industry. electronic lodgment of Working Holiday The Tourism and Visa Advisory Group visas during 2003-04 is an important (TVAG) provides the main forum for this. achievement, allowing for better client TVAG consists of representatives from the servicing and greater operational efficiency. Australian Tourist Commission, the Australian Tourism and Export Council, Figure 8 compares the monthly number of Tourism Taskforce Australia, Qantas, the Working Holiday visas granted in program Board of Airline Representatives Australia, year 2002-03 and the number of visas the Australian Hotels Association and the granted during 2003-04, and highlights the Department of Industry, Tourism and underlying strengths of this program. Resources. During 2004-05, representatives of state and territory tourism authorities FIGURE 8 will join TVAG. Take-up of eWHM since July 2002

eWHM Working Holiday Visas manual at post Australia's Working Holiday visa program 12000 has both social and economic benefits. It 10000 promotes international understanding by helping young people experience Australian 8000 culture. It also supports the Australian 6000 economy by providing supplementary labour 4000 for industries requiring short-term casual 2000 0 workers. 2 r r 0 g p pr g p t c b p ' u e ov Jul u e ov A S Oct N Dec Feb Mar A May Jun A S Oc N De Fe Ma A MayJune Jul Jan '03 Jan '04

In the 2003-04 program year new Working Source: Outcomes Reporting Section, DIMIA Holiday arrangements were finalised with France and Italy. Australia now has Working Holiday arrangements in effect with 16 countries and is currently undertaking The electronic lodgement facility, which was negotiations with several other countries. made available to Working Holiday Makers (WHM) on 1 July 2002, has continued the

There were 93,845 Working Holiday visas consistent growth demonstrated in 2002-03. OUTCOME 1 granted in 2003-04, a 5.7 per cent increase. In March 2003, a new e-Visa facility, Global Working commonly referred to as e676, was piloted Of the total Working Holiday Maker visas with citizens of the United Arab Emirates granted in 2003-04, 87,497 (93.3 per cent) (UAE). This facility allows for applicants to were lodged electronically over the Internet. lodge subclass 676 Tourist (Short Stay) visa The majority are processed and granted in applications on the Internet. Applications

47 e er s ed g g 676 m s year a en ss s g ss lod s ion- offer s ubcla s ent for s hore ion. t their m s not the s . ss s s i the ETA, ent, label-free ent, s m m a s e g year, 21 year, it or po ed by UAE national UAE ed by s m g extended to Kuwait in extended to Kuwait hortened deci hortened ra s tralian s s g , . e benefit m s and no require 976 Electronic Travel 976 Electronic s m te s a ss s y were lod were s s ed in the Hobart On ed in the Hobart Centre, typically in a period of in typically Centre,

to either vi ed by UAE national UAE ed by s electronic lod electronic g g to an Au to an ss g s g ubcla period in in s g ss ss the e676 facility. In the followin the e676 facility. port g hould be noted that e676 i hould be noted that ss s in the akin any of the of any s s even to ten day even to ten includin travel facilitated by the Advanced Pa Advanced the facilitated by travel It Proce s a m Authority (ETA). However, it doe However, (ETA). Authority are proce Proce m March with a total of 44 application March u the e676 facility wa in 2003-04. In 2003-04, 316 application lod were application applicant pa In the 2002-03 pro

REPORT ON PERFORMANCE OUTCOME 1 48 PART 2

1.1.5 STUDENTS REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.1.5 Quantity: 117,660 onshore applications 142,046 (persons) finalised. Students 123,910 offshore applications 129,191 (persons) finalised.

Quality: Approval rates compared to rates Approval rate: 93.19% of non-compliance as measured by (previous year: 93.14%) percentage of students who apply for protection visas as a proportion of the PV rate: 0.19% number of student visas expiring in (previous year: 0.29%) that program year.

Approval rates compared to rates Approval rate: 93.19% of non-compliance as measured by (previous year: 93.14%) percentage of students who become unlawful as a proportion of the Unlawful rate: 1.47% number of student visas expiring in (previous year: 1.49%) that program year.

Approval rates compared to rates Approval rate: 93.19% of non-compliance as measured by (previous year:93.14%) percentage of students whose visas are cancelled for non-attendance or Cancellation rate: 1.92% for not meeting course requirements (previous year: 2.0%) as a proportion of the total number of student visas granted in the year.

Approval rates compared to rates Approval rate: 93.19% of non-compliance as measured by (previous year: 93.14%) percentage of students located by DIMIA Compliance as a proportion of Compliance location rate: 2.9% the number of student visas granted in (previous year: 3.3%) the year.

Percentage of onshore student 7.42% applications lodged electronically.

Percenta ge of offshore student 73.4% applications that could be lodged electronically being lodged this way. OUTCOME 1 Performance against Service See Output Component Standards. 1.1.5 table (p63)

Objective registered courses. Student visa To enable people who are not Australian arrangements are aimed at streamlining citizens or Australian permanent residents entry procedures for genuine students whilst to study in Australia (generally as full-fee maintaining the integrity of Australia’s paying students), in full-time accredited and immigration programs.

49 s e e . g g s ent 48 e of 2 e of , g m s 5 003-04 e 2 g 11 56,370 171,618 s s tudent s . Key ranted to ranted in s s g g try by try

a

ent s s 003-04 s tudent s A pliance in 2 s s a m a by e s s s m a dual role: s s an increa m e of 5.6 per cent ent arran -03 s s 2 m ti and -03 and ha ranted wa e 00 s 2 g tudent s 2 g g a s m

00 2003-04 wa 109,610 tudent vi s hore vi hore in petitive advanta petitive 2 s g s s a require ion to Work or Chan Work ion to ion to Work or Chan Work ion to ra a ss tudent vi s m tudent indu s g s een ss ss s a lod ure of 162,575 which of ure i i

w to s e of 5.1 per cent. The e of 5.1 per cent. g s s m m ss

a application include: durin ), which wa ), ), an increa ), 2 ea s s tudent non-co s s s a pro s : 003-04 Years Program s 0 s a a tudent vi hore vi g ber of 5 Per Per 2 e the co s s s e s ,6 g g s 001-0 acce s in approval rate in approval m 7 i 2 i s 9 g s over to e m of thi m s tudent s 2 s ibility of vi s parency of vi parency ber of unlawful ber of unlawful

ber s ss s ini axi linin a cancellation rate m m tudent vi s m m includin ea m rowth in rowth ber of on S s s .1 per cent increase bet tralia’ a record. 001-0 g nu Source: Outcomes Reporting Section, DIMI 5 0,000

s s m

Offshore Student Visa grants grants Visa Offshore Student 2 2 90,000 60,000 1 grants Visa trea 6.4 per cent. of Provider vi of Provider 2003-04, an increa 2003-04, nu (not includin There were 115,248 off were There over the 2002-03 fi over wa s Au of Provider vi of Provider a) to FIGURE 9 Analysis of performance Analysis The b) to (not includin •Vi The total nu indicator • acce • increa area •Nu • vi Protection • • in proce reduction • tran over a s e of g a of s s k m ms s . vi ector. s s ra s her the g g e criteria t provide s s atter a that i in ter u uch a s s s m m ration ri

g s s there are criteria are there for pro for i s for the for ss s ection, DIMIA ection, tralia. mm S

s ector and country. rant g s tudent vi g factor s ubcla s s port holder port a pect of financial capacity, ion to Work (PTW) or Chan (PTW) or Work to ion s s a ss h ability and financial ss s tandard i s AR (5,413) s to the i 52,965 56,370 6.4 s li m S a reater the evidentiary reater 109,610 115,248 5.1 g Reportin

2002-03 2003-04 % change g s s g h (2,292). g e that applicant s tudy in Au in tudy Per s s m g ia (5,194) and other relevant and other relevant ia (7,081) s ned to each fied in re tudent vi s s tudent vi ent g s any (3,145) any apply for a for apply pliance and fraud. The hi pliance and fraud. s Kon lade s i of En s apore (3,739) apore g g m m k level reflect k level m g A (10,723) ss ati h proficiency, potential to breach vi potential to breach h proficiency, s* s s Total 162,575 171,618 5.6 s ms hore hore s hore hore S in s s li hore hore S g s k level the k level s tudent ource: Outco pecific to their intended education their intended education pecific to Grant Off- Grant On- Visa Visa statistics Not includin off • (6,650) Japan • Hon • India (9,611) • (8,214) Republic of Korea • Malay The top twelve pa The top twelve 2003-04 were: year • PRC (17,279) •U capacity to • Indone • Thailand (4,946) • TABLE 7 TABLE Description S • Ger • Ban s to be For each For level a level En condition The ri The evidentiary The evidentiary accordin differ non-co ri in ter require * vi (COP) Provider S

REPORT ON PERFORMANCE OUTCOME 1 50 PART 2 REPORT ON PERFORMANCE Grants from some education sectors saw on the previous year. Student visa slight declines during the 2003-04 program cancellations in the program year 2003-04 year. The School sector in particular, saw an rose slightly to 8,245 compared to 8,204 in offshore decline of 3.0 per cent and the the previous program year. It is notable that Vocational Education sector by 3.3 per cent. although the number of cancellations These declines were more than countered by increased, the proportion of cancellations large increases in the Non-award sector (up compared with grants declined from the 43.4 per cent) and the Postgraduate sector 2002-03 program year. (up 22.1 per cent). The department initiated a review of the The number of students applying for 2001 Student Visa Reforms in August 2002. protection has declined since the introduction Implementation of the recommendations of the 2001 reforms. During the 2003-04 coming out of the review commenced from program year, protection visa applications 1 December 2003. The changes have declined 16.8 per cent, when compared with introduced greater consistency to the the 2002-03 program year (from 356 to 296). financial requirements across all student visa subclasses. They also provide more FIGURE 10 flexibility to the evidentiary requirements Students and Protection Visa for higher risk student visa applicants, Applications 2001-02 to 2003-04 whilst ensuring that key integrity measures

Program Years are maintained.

750 658 An English language proficiency 600 450 356 requirement for older school students from 296

pplications 300

A very high risk countries, was introduced on 150

PV 0 1 April 2004. Such applicants must submit 2001-022002-03 2003-04 evidence of satisfactory results in the 16.8 per cent decrease between 2002-03 and 2003-04 International English Language Testing Source: Outcomes Reporting Section, DIMIA System (IELTS) test. Applicants from the PRC may seek a waiver of the IELTS The tables on the next page demonstrate the requirement. steady growth in the number of student visa holders in Australia, both total and by top The new Student Guardian visa was source countries. This stock data provides a introduced on 1 January 2004. This visa ‘snapshot’ of the estimated number of allows the parent or relative of an overseas overseas students in Australia on a given day. student under 18 years of age to accompany

The data has been extracted at the end of them to Australia, to provide for their OUTCOME 1 each quarter of each program year from accommodation and welfare whilst studying. 1999-2000 to 2003-04. Table 8 illustrates This visa may also provide, in certain limited fluctuations due to student peak periods. circumstances, for a person to accompany a student aged over 18 years to Australia. As at 30 June 2004 there was a record number of 177,292 overseas students in Australia, reflecting a 3.3 per cent increase

51 g s s y in a g s ss by e s s ource 8 8 s trate fer of 2 7 25 3 s s

2 7 5 2 to 2 ,088 re g 9 ne ,941 2 s ss 2 . u , tudent vi 7 s s 1,619 4,01 1,13 77 7 5 2 1 tudent Proce S to focu a application tudent application s s t s s function e g hore hore 9 11,4 6 10,0 81 1 6,008 9 33,918 proved acce proved s s 3 11,3 9 7 2 7 7 6 6,006 m 2 2 77 88 4,0 5 ,3 ,8 ,8 Global Workin Global and the full tran 5 ed electronic ed electronic s 2 2 2 ,4 rowth in electronic rowth s s 9,911 9,486 1 30,4 7 g 31 2 2 3 06 138,19 30 1 tudent vi ent’ 7 7 7 s PC) in March 2004. The 2004. PC) in March A S 3, m A of Chine 03,1 5 enabled po tudent g s s rity checkin in g ent of ss 5 11 5 hore hore 4 8,1 1 2 3 34, 3 gm s 7 7 2 2 2 , 772 aw continued aw ,964 8,6 ,3 on inte Centre (AO Centre initiative to the Adelaide Off to the Global Working The depart Internet lodgment of applications The Internet ba i facility provided off proce s lod 7 7 13, 22 ne 22 4 184, u s 2 81 ed ,331 168, 72 s 0,60 , 2 2 9,801 130,943 1 7 po 109,0 7 10 at 30 J s . Law 1 10,994 1 2 6 m s to the a 9 1 6,8 6 2 2 g m s 7 5 7 13 11,4 60 11,063 13, ,3 7 7 ,664 8, 2 ra 7 3,339 4,1 hip a g s ely with the ely tudent and s ply with ply s

cience and relatin can be i m s s S a pro ss s 5 2 uardian vi uardian 46 1 66 8 g eptember 31 December 31 March 30 J 5 5 atter S 6,40 8,136 7 2 m 0 8,3 66 14,96 7 anction 163,03 81 6,8 7 to acce , S s 57 7 tock by Citizen by tock , 5 ,989 8, to work clo to work tudent vi 5 7 S 2000 2001 2002 2003 2004 3,03 . tudent s s . s s s T) on . S who do not co s onth period to 30 June 2004, onth period to 30 June s m ent 2 ent of Education, ent of Education, (DE hip ix g m s m 003 1 004 193, 000001 1 138, 00 s 2 2 2 2 2 rity of the - T with power 2 g A S rogram Yearrogram 30 003- 00 000- 001- ranted, of which 68 per cent were to 68 per cent were of which ranted, Singapore 6,331 6,3 India 8, JapanThailand 6,946 Korea 8,989 1 Indonesia 1 Malaysia 9,139 9, 2 Hong Kong 2 1999- 2 2 PRC 9,064 13,9 Citizen P US provider record provider on provider are in place, which provide both DIMIA and which provide in place, are DE Depart Trainin inte require g citizen Korean DIMIA continue there were 606 were there In the Source: Quarterly stock data reports provided by Statistics section, DIMI Source: Quarterly stock data reports provided by Statistics section, DIMI TABLE 9 TABLE TABLE 8 TABLE

REPORT ON PERFORMANCE OUTCOME 1 52 PART 2 REPORT ON PERFORMANCE departmental services for many student visa Electronic lodgement of student visa applicants outside Australia in the applications by students already in Australia Assessment Level 1 (low immigration risk) saw continued growth from 2,341 category. The number of eligible students applications in 2002-03 to 4,475 in 2003-04. applying through this facility continued to grow with 35,497 student visas granted to Two new initiatives for onshore students offshore applicants in 2003-04, compared to were launched in March 2004. Automatic 27,533 in 2002-03. visa grant became available for students who meet all requirements relating to a During 2004-05 the department expects to permission to work application. Improvements trial a new electronic lodgement facility for to the permission to work system include a students in the PRC, India and Thailand who new facility that allows education providers are in higher immigration risk categories to electronically notify the department that than those students outside Australia who a student has commenced study. Automatic currently have access to electronic visa grant also became available for Assessment lodgement. Other initiatives for applicants Level 1 applicants in Australia who meet all outside Australia will allow family members requirements. These initiatives are expected to be included in electronically lodged to increase onshore student take-up rates of applications. Students who are under 18 eVisa, reducing client numbers in our busy will also be able to lodge a student visa state and territory offices during student application electronically. These visa application peak processing periods. applications will be subject to manual assessment and integrity checking. Repatriation of paper visa applications The Adelaide Offshore Student Processing The graph below indicates increasing Centre (AOSPC) was established in Student eVisa take-up rates by eligible March 2002 to receive student visa offshore candidates. applications from the Peoples’ Republic of China. The main objectives were to manage FIGURE 11 the increasing number of applications from Offshore Student eVisa take-up rates the PRC, reduce overall processing times and free resources in Beijing for more integrity 80 70 checking. Initially AOSPC was a pilot and 60 undertook basic functions such as 50 registration and receipting of applications. 40 30 Experience with the caseload had developed 20 to the extent that by March 2004 the AOSPC

10 OUTCOME 1 Percentage take-up rate take-up Percentage 0 was processing all student visa applications 2001-022002-03 2003-04 from the PRC. Significant reductions in Source: ‘Offshore eVisa take up rate’ provided by processing times have been achieved for Outcomes Reporting Section, DIMIA most cases through these arrangements. Most cases are decided by AOSPC in less than 12 weeks. At the same time, increased resources have been directed to integrity checking.

53 , s m s t s ra s s g s i ional s t fir ss ed s ea to enter arily inally u t pro s s ss a (PDV) a holder of the g s a s m s m s ’ Republic ’ or. ss s in s ional ori . m s . Vi . s ic and political ss s upport ent Vi tan (96). ra pon a m s ation a application ent Vi s s g her level g s s e an approved m g m killed profe were pri were m hip application s ent official s ani s awarene ent tron will g g m . The ability to offer . ed and proce s or or m g titution

the People g s g hly hly s in s tralia and over s s g s m introduced on 1 July 2003. on 1 July introduced ote a hi s pon hi pon overn e a valid application for a application for e a valid m s s S g g . s are lod are tralian or ional Develop s s ional Develop bilateral, econo bilateral, arily fro arily s ss and ent trainin ss 470) wa with other countrie s not been a m s m s year ional develop ss er ranted. ranted. e both in Au e both in g g g ss m in tralia' tralia to undertake profe tralia to undertake her education in s s m g ana ubcla uch tailored trainin uch tailored che s s Au develop Au relation m apply to DIMIA to beco apply PDV an Au an PDV In order to lod In order profe In 2003-04, 25 While the initial uptake in the fir were year ha year of participation in the pro of participation were pri were of China (236) and Uzbeki increa anticipated, co All Profe were approved and 333 vi approved were in Hobart. Professional Development Visa Program Visa Development Professional The Profe ( allow The PDV s expected to pro application hi

REPORT ON PERFORMANCE OUTCOME 1 54 PART 2

1.1.6 TEMPORARY RESIDENTS REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.1.6 Quantity: 31,140 Sponsored Business (Long Stay) 32,075 onshore applications (persons) finali sed Temporary Residents 19,410 other temporary residence 22,076* onshore applications (persons) finali sed

61,820 onshore nomination/sponsorship 58,169 applications finali sed

19,370 Sponsored Business (Long Stay) 23,455 offshore applications (persons) finalised

35 sanctions issued where there Nil – sanctions legislation has been breach of visa and/or did not take effect until sponsorship conditions. 1 July 2004

43,605 other temporary residence 34,498* offshore applications (persons) finali sed

Quality: Approval rates compared to rates of non Approval rate: 95.33% compliance as measured by percentage (previous year: 93.22%) of temporary entrants who apply for Application for protection protection visas. visa rate: 0.36% (previous year: 0.38%)

Approval rates compared to rates Approval rate: 95.33% of non-compliance as measured by (previous year: 93.22%) percentage of temporary entrants who Unlawful rate: 1.59% become unlawful. (previous year: 2.12%)

Approval rates compared to rates Sponsorship approvals: 7,271 of non compliance as measured by (previous year: 7,061) percentage of sponsors in breach Sponsors in breach of of their undertakings. undertakings: 34 (0.47%) (previous year: 32 (0.45%))

100% of 457 visa sponsors monitored 100% for compliance with visa conditions.

25% of 457 visa sponsors site visited 28% at place of employment.

Performance against Service Standards. See Output Component 1.1.6 OUTCOME 1 table (p63)

* Estimates only

Objective To further Australia's economic, social, cultural and international relations in the context of a more mobile global workforce.

55 . , s s s s , s ed s s e, a e, s wa ion ent s ored m a. The a. inated ss ional m s s . kill e by s s m ss s pond t ti focu a applied s required tandard ree s m s CO) code s porary s pon . Thi . hore for g S a the no S continue to s s S tralia ha s m s a ation and s g ployer s porary tralian tay) vi tay) s for the for s s round ain ro m vi (A to re on m

m g g g s g g anently. The anently. hold i ss ss tay) vi tay) need e vi ition s y (ICT). ed 34 per cent s ional s s s m

s tralian g ented 67 per cent g . Te . in Au in kill ine g s s ine s of Au s g s killed occupation s ber of te a holder s kill s s s m applyin e, Re e, (lon s vi applyin in 457 (lon s increa repre in s m ss ss s et at $37,720 fro s s ss e and Labour A e and Labour alary thre alary s tralia per e ent and Infor

s workin e (68 per cent) applied for to people with ICT ification s g s m ine ine s ional che s s ine m kill need s hore. allow bu allow s idence on idence on ident ss porary Bu porary S s s e s s s ss ranted in the s

g her a che m g s hold for all po hold for

s g s a wa rant S s on s g a vacancie s ana vi the top four Au the top four . Te . s g a g vi arked. Thi arked. pact on the nu m ss s ss ain in Au ain in unication Technolo s 1,392 at the end of June 2003 to 1,867 1,392 at the end of June m orie ification of Occupation anent re anent entry under the E anent entry m ination e application m porary Bu porary porary Bu porary g ration porary re s ine porary bu porary m ine ss m m m ident doctor s g mm s m m s ajority of the m m eparate hi enior alary thre alary coverin Cla on fillin bu contribute to Meeting Skill Needs Meeting Skill Te per te quickly to chan quickly cate Bu particularly apparent in the health profe apparent particularly Mi dictionary cla dictionary 14 per cent in 2003-04. For the fir For 14 per cent in 2003-04. s of the vi per No s levelled off in 2002-03 and a levelled off (fro 2004). at the end of June The vi The m been to re for ICT profe for te s ICT profe 2004 and for 11 February at $46,620. In 2003-04, 9,788 people holdin Te Co re The i for thi for . s s s , o 6 s s s in g 2 . s s e a s s al i -0. et with s g g g s change change itive orie ervice s g tralia' hly s o net et. ba in % entrant odellin s g killed illion s s g g continue . Many are s s ss m m g

831 ent s odellin y, cate 52 2 g ine g m tralia a ic m and are s s , brin tron 3,309 -11.08 are al are are hi are s m e and po s s s 14,6

ss . On thi g tate and territory s s s rowth in overn et can be expected g e, g ain g ident ident g 9 48,6 52 2 s s m Econo : 1 , technolo , onwealth Bud s s 77 2 porary entrant ss porary bu e of re re 6, alary level g m y re teady m s 2 ss ss petitivene oal tay on in Au mm s kill m g s tate and territory bud 2002-03 2003-04 te s h m s hare around $800 , . e g ine ine m s and contact s s s are likely to continue to ri s s to g in 2003-04. The in 2003-04. s to ajor contribution to Au s of Acce g ued in the followin ued in the s s a -ter i econo m onwealth bud s in ss g ber s s s that on avera Total 86,136 86,589 0.52 s s m could s tandin mm tic s ible for a ran are i are s et new idea the 40,633 te ake a g s porary bu porary porary bu porary a g tralia' m s a m s o choo m pact on the Co m m s tati s killed lon ranted vi Vi s Skilled visa classes 48, International relations 11,14 Social and cultural killed, have hi upport of the upport of m their nu evidenced by the al On the ba the Co to benefit by about $2 billion over four year to benefit by about $2 billion over four contributor fro They continue to have a lar Au g s of Performance Analysis Benefiting Australia's Economy Te Description Vi 10 TABLE Te i s under ineli bud S over four year indicate the international co to

REPORT ON PERFORMANCE OUTCOME 1 56 PART 2 REPORT ON PERFORMANCE Supporting Regional Needs Skills Independent Regional visa to Since 1 November 2002, provision exists to commence on 1 July 2004. The workshop waive the salary and skill thresholds for the focused on the key shift in strategies to Temporary Business (long stay) visa subclass support regional Australia through the 457 for businesses in regional Australia, migration and temporary entry programs. where there is certification by the Regional Certifying Bodies. This provides regional Increased Integrity Initiatives Australia with access to much needed skilled Continued enhancements were made to the workers to fill local shortages. national monitoring of business sponsorship arrangements for the Temporary Business Special nomination arrangements for health (long stay) visa sponsors. providers entering sole person practices in regional Australia have been introduced. Business rules and measurable targets were This arrangement applies also to the established for each state and territory Regional Sponsored Migration Scheme and monitoring unit, setting out the number of the Temporary Medical Practitioner visa sponsors to be monitored and site visits to be (subclass 422). They will however require conducted during 2003-04. Monitoring of support from the relevant health authorities business sponsors is conducted with targeted in the state or territory. site visits of some sponsors to ensure that they are complying with their undertakings New arrangements were made for temporary as sponsors. These have greatly strengthened Medical Practitioner visas (422) to support the integrity of the scheme. the Medicare Plus initiatives. From November 2003, all Medical Practitioner During 2003-04, 7,759 sponsors were visas (422) could be granted for up to four monitored by specialised DIMIA monitoring years. From 1 March 2004, applications for units. The monitoring teams also conducted this visa are lodged in Australia, even if the 2,169 site visits. In 2003-04: applicant is offshore. This increases the • 424 subclass 457 visa holders in integrity and processing arrangements, with Australia had their visas cancelled as visa applications and nominations processed a result of breaching their visa conditions in the same business centre. or because a change in circumstances removed their eligibility for the visa On 18 and 19 May 2004, a regional Australia • 3,989 subclass 457 visas were cancelled workshop was held in Albury. Representatives after the employee had left both their of most of the 49 state and territory Regional employer and Australia before the expiry Certifying Bodies that are responsible for of their visa. certifying regional visa nominations, OUTCOME 1 attended the workshop. Most state and The Sponsorship (Measures) Act came into territory governments and the department's force on 14 October 2003. This provides a business centres also attended. The basis for sanctions to be imposed on workshop promoted the objective for all sponsors who do not comply with their participants to work closely together on the undertakings. Regulations specifying the range of visa initiatives for regional undertakings and sanctions will come into Australia, especially the new temporary force from 1 July 2004.

57 Streamlined Processing Streamlined that the ensured processing Streamlined time remained processing median onshore there was a days in 2003-04 while low at 21 in application rates and 7.3 per cent increase volume of the caseload the transfer of a large onshore. Global Working of the 2003 lodgement 1 July From and visa sponsorship nomination Internet commenced. applications on the extended to all business sponsored This was nomination and visa 457 sponsorship, 2003. 1 November applications from all visa applicants 2004, 1 January From businesses were Australian by sponsored to lodge their applications in required visa This includes overseas Australia. up rate for The take applicants. reached lodged applications electronically to 27 per cent in 2003-04 and continues streamlined fast, providing increase this visa. for processing

REPORT ON PERFORMANCE OUTCOME 1 58 PART 2

1.1.7 RESIDENT RETURN VISAS, AUSTRALIAN DECLARATORY VISAS REPORT ON PERFORMANCE AND CERTIFICATE OF EVIDENCE OF RESIDENCE STATUS

Performance Information

MEASURES RESULTS

Output 1.1.7 Quantity: 66,060 onshore applications 63,062 (persons) finali sed. 17,860 (CERS)* Resident Return Visas, Australian 7,240 offshore applications 8,061 Declaratory Visas (persons) finali sed. and Certifi cate Quality: Percenta ge of onshore applications lodged 6% of Evidence of electronically that could have been lodged Residence Status that way. (CERS) Performance against Service Standards. See Output Component 1.1.7 table (p63)

Note: * Estimates in the 2003-04 Portfolio Budget Statements inadvertently omitted CERS.

Objective TABLE 11 To: • facilitate the re-entry of Australian Visa 2002-03 2003-04 % change statistics permanent residents while ensuring that only those people with a genuine Return 54,544 63,190 15.85 commitment to residing in Australia, resident or who are contributing to Australia's Australian 1,212 1,230 1.49 well-being, retain the right to return Declaratory and remain permanently in Australia Certifi cate 14,005 17,720 26.53 • provide documentation to enable the of Evidence of Residence entry into Australia of Australian Status citizen dual nationals who have compelling reasons preventing them Total 69,761 82,140 17.74 from travelling on an Australian Note: Numbers have been rounded and totals may not passport be the exact sum of the components. • upon request, provide clients with Source: Outcomes Reporting Section, DIMIA written evidence of their status in OUTCOME 1 Australia as permanent residents. Analysis of Performance Description Resident Return Visas (RRVs) Visas were issued in the following categories The RRV scheme provides a service to cater including the issue of CERS in support of for Australian permanent residents who these goals: wish to leave Australia and return as permanent residents. Applications can be

59 lodged in a number of ways, including over a number of ways, lodged in Australia in at DIMIA offices the counter over and electronically and overseas the Internet. applications were A total of 67,050 RRV Of those, 63,490 lodged during 2003-04. in resulting the counter, over lodged were 990 refusals. 59,780 grants and Global Working Internet applications During 2003-04, 3,560 cent on up 48.8 per RRVs, lodged for were in the autogrant of 1,270 resulting 2002-03, Those Internet applications RRVs. electronic are an autogrant of an RRV, in not resulting for office Perth to the department’s referred 2,140 RRVs A further processing. further this process. granted following were (ADVs) Visas Declaratory Australia document is an administrative ADV An to granted in limited circumstances citizen dual nationals who would Australian in another or persecution hardship suffer Australian on their if they travelled country applications ADV A total of 1,350 passport. with a total of lodged during 2003–04, were on 1,230 being granted, up 1.49 per cent 2002-03. Status Certificates of Evidence of Residence (CERS) to a service provides The department unable to who are permanent residents of their and visa as proof a passport present 17,870 During 2003-04, status. resident with a total of lodged, applications were 17,720 being issued, up 26.9 per cent on 2002-03.

REPORT ON PERFORMANCE OUTCOME 1 60 PART 2

OUTPUT 1.1 TABLES - NON-HUMANITARIAN ENTRY AND STAY REPORT ON PERFORMANCE PERFORMANCE INFORMATION Output Component 1.1.1 Economic Entry (Permanent) Service Standards Onshore Offshore Low RiskHigh Risk (1) Low Risk High Risk (1)

Labour Agreement/Employer Nomination/ Regional Sponsored Migration Median Processing Time - target 3 months 4 months 3 months 4 months Median Processing Time - actual 2.2 months 2.8 months 1.9 months 2.8 months 75 Percentile Processing Time - target 6 months 8 months 6 months 8 months 75 Percentile Processing Time - actual 4.4 months 5.3 months 3.2 months 4.8 months Business Skills Median Processing Time - target 6 months 12 months 6 months 12 months Median Processing Time - actual 4.9 months 6.0 months 10.4 months(2) 12 months 75 Percentile Processing Time - target 9 months 15 months 9 months 15 months 75 Percentile Processing Time - actual 7.7 months 9.1 months 14.5 months(2) 14.9 months New Independent/Skilled Australian Sponsored Median Processing Time - target 4 months 4 months 9 months 12 months Median Processing Time - actual 4.9 months 3.5 months 11.4 months(3) 14.2 months(3) 75 Percentile Processing Time - target 6 months 6 months 12 months 15 months 75 Percentile Processing Time - actual 7.3 months 6.4 months 15.2 months(3) 18 months (3)

Output Component 1.1.2 Family Entry (Permanent) Service Standards Onshore Offshore Low RiskHigh Risk (1) Low Risk High Risk (1) Spouse/Interdependent (Temporary) Median Processing Time - target 3 months 4 months 4 months7 months Median Processing Time - actual 2.3 months 1.9 months2.1 months 4.3 months 75 Percentile Processing Time - target 6 months 8 months 6 months 12 months 75 Percentile Processing Time - actual 4.8 months 4.5 months 3.9 months7.6 months Prospective Spouse Median Processing Time - target N/A (4) N/A (4) 4 months7 months Median Processing Time - actual 2.2 months 3.7 months 75 Percentile Processing Time - target 6 months 11 months 75 Percentile Processing Time - actual 3.7 months 6.5 months Spouse/Interdependent (Permanent) OUTCOME 1 Median Processing Time - target 3 months 3.5 monthsN/A (5) N/A (5) Median Processing Time - actual 2.7 months 3.1 months 75 Percentile Processing Time - target 7 months 9 months 75 Percentile Processing Time - actual 5.3 months 6.5 months Child Median Processing Time - target 3 months 3 months2 months 4.5 months Median Processing Time - actual 2.3 months 1.2 months 1.2 months 3.4 months 75 Percentile Processing Time - target 6 months7 months 3 months 10 months 75 Percentile Processing Time - actual 4.4 months 3.5 months 1.8 months 8.3 months

61 (3) e to s s s s s s s s s s s s k (1) k (1) m s s s s i i Ti R R onth g . onth onth onth onth onth onth onth onth onth onth onth onth onth s onth onth m in (8) onth onth onth onth m m m m m m m m m m m m m upport. m

m

ss . ent A .9 S 5 5 m m 5 m 7 5 m 5 / 7 m m t 1 N 13 9. 0.4 1.3 10 0.1 0.4 s ra hore hore g s s kHigh kHigh kHigh kHigh s s urance of of urance s s i i s ) R R s nated inve nated 7 Ass )1 )1 g s ration Pro ration ( i 5 g onth onth s s s s s onth ( onth m m

m

A all for Median Proce . 2 2 m / s s .

day hip and and hip sm 5 10 N 2 ake de ake s m or s ) )3. to to 2 2 s ( ( pon s are too tandard k (1) Low k (1) Low s s

s s s s S g i i s7 ed quantitie ed s R R in onth available in the Mi s onth onth 3 day ss onth m o year e (4) 1 day (4) 1 day 0. (4) (6) 11 day

onth 1 day 1. onth m m eek 1 day 1 nali m w 5 ss A A A A ation. ervice ervice ) fi m m w / / / / s

s , a S

s N 10 N 0.6 N N hore Off hore Off s s on s s s a for t nali s ) 10. ) 4.8 ber of place 2 2 On On ( kHigh kHigh kHigh kHigh (per m ( s s s incentive to applicant s s i i s R R s s7 tandard S onth porary vi a di onth s s m m (4) (4) (4) (6) i

onth onth m Low Low to the nu 5 A A A A A g m m / / / / application to fi not available.

s ervice ervice N 7 N

N

N

m i ork experience check experience ork S A w ET are fro m s e ho ho have held te a m et 1 dayet 1 1 et 1 dayet 1 et et 1 day 1 et1. et 1 day 1 w ected in the application w g g g g g g

ay vary accordinay Ti s g tay) and Working Holiday Maker Holiday Working and for that require require that m tay)

s s s S in s S e et et 1 day 1 day 1 day 1 et et 1 day 1 day 1 day 0. et 4 et s ss g g g g g g e - actual 10. e - tar e - actual 3 day e - tar e - tar e - actual 4 day e - tar e - actual 9 day e - actual 1.4 e - tar e - tar e - actual itor s and the current level of $ m m m m m m m m m m m m pecial Eligibility hort hort s S e nation S a applicant Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti s tandard s plex ca ( (Long s ain s e - actual 0 day e - actual 0 day 0.1 e - tar e - actual 6.9 e - tar e - actual 0 daye - tar 3 day 0 day 0.6 e - actual 0. e - tar e - actual 1 day 0 day e - tar e - tar g g g g g g g g g g g g s s m m m m m m m m m m m m m m in in in in in in in in in in in in tho tralia. s re s cant. ss ss ss ss ss ss ss ss ss ss ss ss itor itor s Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti Ti u s s e ervice ervice g g g g g g g g g g g g s nifi s A s ed in Taipei are not refl anent vi anent g i s in in in in in in in in in in in in Percentile Proce ned a ned ss ber of co m s itor ss ss ss ss ss ss ss ss ss ss ss ss m 75 s defi itor s ored Vi ored Vi ored s nu s s proce g of per s k i tically tically s of ‘old’ ca of ‘old’ Vi s in s g pecial Eligibility s anent entry entry anent ss pon pon t Component 1.1.4 Vi t Component 1.1.4 t Component 1.1.3 S ber ored Vi ored m tati s S S h Ri u u m s : g ine u ot applied for in s tp tp Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Percentile Proce Percentile Backlo Increa N be be N u u us pon ) ) ll per ll ote pplication 5 2 75 75 Median Proce 75 75 Median Proce 75 75 Working Holiday Maker Holiday Working Median Proce Median Proce Median Proce 75 75 B Median Proce

O O

Median Proce 75 Median Proce Median Proce Non- Median Proce 75 Non- 75 Other Median Proce Median Proce 75 S (4) (4) (3) A ( The Median and ( N Hi(1) A

REPORT ON PERFORMANCE OUTCOME 1 62 PART 2

REPORT ON PERFORMANCE Output Component 1.1.5 Students Service Standards Onshore Offshore Assessment Assessment Assessment Assessment

Level 1 / 2 Level 3/4 Level 1 / 2 Level 3/4

Students Median Processing Time - target 1 week 0.5 month 1 week 2 months Median Processing Time - actual 0.7 week 0.3 month 1.3 months (9) 2.3 months (9) 75 Percentile Processing Time - target 0.5 month 1 month 0.5 month 3 months 75 Percentile Processing Time - actual 0.8 month 1.1 months 0.6 month (9) 3.7 months (9)

Notes: (1) High Risk is defi ned as those nations for whom ETA is not available. (2) Refl ects processing of the East Timorese cases. (3) Overseas posts are clearing residual cases. (4) Not applied for in Australia. (5) ETA is available to applicants from Low Risk Nations. (6) Comparable data not available due to incorrect attribution of student visa extensions to this caseload. Problem has been rectifi ed for 2004–05. (7) Increase in proportion of Working Holiday Makers requiring health clearances. (8) No Working Holiday Maker Agreements in place with High Risk nations. (9) Increasing volume of applications in peak periods. Delays in clients providing documents and/or medicals.

The Median and 75 Percentile Processing Times are from application to fi nalisation. All permanent entry service standards may vary according to the number of places available in the Migration Program. Applications processed in Taipei are not refl ected in the applications (persons) fi nalised quantities.

Output Component 1.1.6 Temporary Residents Service Standards Onshore Offshore Low Risk High Risk (1) Low Risk High Risk (1) Long Stay Business & Other Sponsored Temporary Residence (2) Median Processing Time - target 1 month 2 months 1 month 2 months Median Processing Time - actual 0.4 month 0.9 month 0.7 month 1 month 75 Percentile Processing Time - target 3 months5.5 months 3 months5.5 months 75 Percentile Processing Time - actual 1.2 months2.3 months 1.7 months2.7 months

Output Component 1.1.7 RRVs, ADVs and Evidence of Residence Status Service Standards

Onshore Offshore RRV, ADV and Certifi cate of Evidence of Residence Status Median Processing Time - target 1 day 1 day Median Processing Time - actual 0 day 1 day 75 Percentile Processing Time - target 1 day 2 weeks 75 Percentile Processing Time - actual 0 day 1.4 weeks OUTCOME 1 Notes: (1) High Risk is defi ned as those nations for whom ETA is not available. (2) Service standard excludes sponsorship and nomination processing.

The Median and 75 Percentile Processing Times are from application to fi nalisation. Applications processed in Taipei are not refl ected in the applications (persons) fi nalised quantities.

63 ecutive Committee meeting ecutive x ERATION P - more effective information and intelligence sharing information effective - more frameworks and regulatory legislative - stronger cooperation inter-agency - improved visa systems and - better border movement risks of irregular of the humanitarian awareness public - greater identity and nationality of travellers - enhanced capabilities to verify the illegal immigrants in returning understanding of the issues involved - improved - high level input to a Senior Officials Meeting (SOM) on the Bali Process on Meeting (SOM) on the Bali Process - high level input to a Senior Officials 2004 attended by in Brisbane on 7-9 June Trafficking Smuggling and People 47 countries delegates from of on the return workshop a Bali Process for - funding and organisation delegates from attended by 2004, on 13-14 May held in Perth arrivals unlawful 31 countries Consultations (APC) on Refugees Asia Pacific chairmanship of the Australian - agreed were reforms and Migrants in 2003 during which key Displaced Persons (PIDC) Conference Immigration Directors - the Pacific trafficking, including through prosecution, use of return, and work to strengthen and work use of return, prosecution, including through trafficking, management border appropriate. where enhanced use of resettlement, including flows, and asylum seeker refugee the PRC, Armenia, and Ministerial visits to including supporting framework, protection United Nations High of the and attendance at the Office Vietnam, Thailand, Iran, Refugees (UNHCR) E Commissioner for KEY HIGHLIGHTS – HIGHLIGHTS KEY AND STAY ENTRY AND REFUGEE HUMANITARIAN COO INTERNATIONAL and regional of bilateral, and integrated program pursued an active The department in managing national interests Australian and advance to protect multilateral engagement combating people movement, irregular reducing migration, permanent and temporary the system of international protection. and strengthening smuggling and trafficking, and Asia-Pacific in the particularly with governments, partnerships The impact of stronger in: reflected was organisations and engagement with international Middle East regions, • and people smuggling action to detect and prevent effective and more sustained • management in fighting terrorism border of strong on the crucial role focus stronger a • application of assistance in capacity-building in priority countries to achieve: and uptake • to durable solutions to approaches on comprehensive international focus greater a Attorney General’s with the closely working the department, The actions taken by of Defence, the Department Coastwatch, AusAID, Police, Federal Australian the Department, to community, intelligence Australian and the Trade and Affairs of Foreign the Department this impact were: achieve • international and on improved migration, in managed interests Australian pursuit of • including: cooperation, contribution to regional strong a

REPORT ON PERFORMANCE OUTCOME 1 64 PART 2 REPORT ON PERFORMANCE • continued leadership in Asia-Pacific Economic Cooperation (APEC) initiatives for Advanced Passenger Information (API) processing, work to develop a regional movement alert system, and expansion of the APEC business travel card scheme to include 16 economies • effective and outcomes-focused diplomacy with key partner countries. This included facilitating high level visits to Australia by Ministers and senior officials from the PRC, Indonesia, Iran, Jordan, Thailand and Vietnam, visits by senior Australian officials to priority countries in the Asia-Pacific and Middle East regions, and attendance at the Four Countries Conference involving Australia, Canada, the United Kingdom and the United States • investment in over 20 Asia-Pacific and Middle Eastern countries in practical capacity- building, including: - border management assessments - systems design and implementation - identity checking including establishment of document examination laboratories in several countries and the creation of an Identity Checking Unit (IDCU) in Afghanistan - legal drafting - provision of technical assistance and equipment and training (detection of document fraud, professional standards, immigration intelligence, English language and relevant postgraduate studies) • continued financial support in Indonesia as a transit country for persons engaged in illegal travel to Australia. These Regional Cooperation Arrangements (RCA) facilitate an orderly and safe way for International Organization for Migration (IOM) to counsel people about their options and for UNHCR to assess the claims of those who signal a possible protection need • participation in the Government's Enhanced Cooperation Program (ECP) with Papua New Guinea (PNG) designed, through key personnel secondments and a focussed study by IOM of PNG's migration management systems needs, to strengthen PNG's capacity to manage its borders • provision of assistance for the repatriation and return of Afghans and Iraqis • advocacy of Australian perspectives and ideas for more comprehensive and innovative approaches to the management of refugee and asylum seeker flows in the IOM and UNHCR, including through the High Commissioner’s Convention Plus initiative • involvement in the Global Commission on International Migration (GCIM) which will report to the United Nations General Assembly in 2005, and nomination of Mr David

Wheen as a Commissioner on the GCIM. OUTCOME 1

65 ceeded the 12,891 available x ibility in program delivery with delivery ibility in program x OUTPUT 1.2 – REFUGEE AND HUMANITARIAN ENTRY AND ENTRY AND HUMANITARIAN 1.2 – REFUGEE OUTPUT STAY important is an Program The Humanitarian to the contribution Australia’s element of of protection system of international of the component The offshore refugees. Australia in resettlement provides program in the greatest who are to people overseas The need of this durable solution. relative in protection component provides onshore Australia’s to people who engage Australia obligations under the Refugee protection Convention. a total of 13,851 visas were In 2003-04, granted under the Humanitarian Program. granted This number comprised 11,802 visas onshore. and 2,049 offshore The total number of Humanitarian Program visas granted e Special grants and 401 559 refugee places by (SHP) grants (which Humanitarian Program grants above Visa includes 88 Protection Temporary planning levels and two These places Visas). Humanitarian Concern the 2004-05 from forward brought were first time since the This represents program. introduced when the government 1999, fle greater of unused places the carryover for approval of places and/or the bringing forward that all years, program between been places have Humanitarian Program has been no carryover. utilised and there

REPORT ON PERFORMANCE OUTCOME 1 66 PART 2

1.2.1 OFFSHORE HUMANITARIAN REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

1.2.1 Quantity: 55,947 applications 67,081 (persons) finalised. Offshore Humanitarian Quality: 75% of applications (persons) 86.67% finalised within 12 months. 75% were finalised within approximately 10 months

Objective 2003-04 available places were reduced by To: 498 refugee places brought forward in • assist people in humanitarian need 2002-03 to allow the grant of visas to overseas for whom resettlement in refugee cases that had reached finalisation, another country is the only available and increased by 1,196 SHP places carried option over from the 2002-03 program. • share the responsibility for refugee resettlement with the international Due to the continuing success of efforts to community. reduce unauthorised arrivals in Australia, a nominal allocation of 700 program places Description was made for onshore protection needs Through the Humanitarian Program the arising from initial applications for government provides resettlement for protection. This was a reduction of 30 refugees and others who are in the greatest per cent from the 2002-03 allocation of 1,000 need of this durable solution. This output places. In 2003-04, 788 onshore protection provides for the delivery of the offshore visas were granted. Humanitarian Program in a way that enhances settlement outcomes and supports During 2003-04, a total of 1,228 visas Australia’s role in sharing responsibility for providing permanent residence in Australia alleviating humanitarian situations. were granted to East Timorese who had been in Australia on temporary visas for a number Analysis of Performance of years, using the Minister’s public The available offshore resettlement places intervention powers. OUTCOME 1 for 2003-04 were 10,991 comprising: • 3,575 refugee places Total visa grants under the offshore • 7,416 SHP places (subject to the number humanitarian program were 11,802 of places being required onshore). comprising: • 4,134 refugee grants The Humanitarian Program can be managed • 7,668 SHP grants. flexibly between program years and in

67 ceeded the finalisation target x imately 10 months. This was an This was 10 months. imately x 1.3 per cent of total offshore grants for of total offshore 1.3 per cent in 2002-03. Americas Asia and ceeded with 87 per cent being finalised ceeded with 87 per x • per cent Asia – 1.9 • to compared – 0.6 per cent, Americas times over processing to improved The trend of The target maintained. was years recent (persons) 75 per cent of applications months was finalised within twelve e The finalisation of 75 per within 12 months. achieved within was cent of applications appro improvement on 2002-03 finalisation times on 2002-03 finalisation improvement applications were 73 per cent of where finalised within 12 months. In 2003-04, a total of 78,971 applications of 15,891 an increase made offshore, were applications (25 per cent) in comparison 67,081 Applications from with 2002-03. finalised during the program persons were which e year, 20 per cent. by conducted during 2003-04 to test A pilot was of processing the feasibility of onshore and aspects of the Humanitarian Program DIMIA and clients identify the benefits for An Australia. in applications of processing impact of the pilot’s independent evaluation that the new arrangements on clients found with client service improved significantly communication between DIMIA improved and humanitarian proposers. to DIMIA by provided The information also contributes to program proposers additional providing integrity by The pilot has substantiation of information. thus allowing overseas, resources also freed on integrity checking more posts to focus building with local and relationship such as UNHCR implementation partners pected number of applications. x grants, an increase compared to 47 compared an increase grants, per cent in 2002-03 grants, 24.4 per cent of total offshore to 37 per cent in compared a decrease 2002-03 to compared a decrease grants, 10 per cent in 2002-03 ceeded. x The WaR grants outcome in 2003-04 is lower WaR The 2002-03 than grants in both the 2001-02 and at 11.5 per cent of total where programs, was the nominal target grants, refugee e in generally grants in 2003-04 were Offshore priorities recommended line with regional of the United Nations High the Office by with Refugees (UNHCR), Commissioner for of people from to resettlement priority given Asia, West the Middle East and South Africa, as follows: • Africa – 70.6 per cent of total offshore •Asia – West Middle East and South • – 3.0 per cent of total offshore Europe The level of offshore grants in 2003-04 was grants of offshore The level the challenges in despite achieved as a result overseas environment operational at posts because to operations of disruptions East and the of events in the Middle program Africa region in significant increase grants outcome The 2003-04 offshore places. years and Onshore is the highest in eight over for the lowest grants are Protection 10 years. at Women and ninety three hundred Three while representing grants, Risk (WaR) planned refugee 10.9 per cent of 2003-04 grants at 9.5 per cent of total refugee places, of is under the nominal annual target This is due to additional 10.5 per cent. from forward being brought places refugee of grant at the end for the 2004-05 program combined with a year, the 2003-04 program than e lower

REPORT ON PERFORMANCE OUTCOME 1 68 PART 2 REPORT ON PERFORMANCE and the International Organization for Migration (IOM).

A pre-departure cultural orientation pilot for refugee and humanitarian entrants from Kenya was implemented. The pilot was implemented under contract with IOM and was extended in November 2003 to include Egypt.

Each session under the pilot is comprehensive and lasts 15 hours, over three days. The sessions are conducted in the client’s local language and have been designed to provide humanitarian entrants with the necessary knowledge to enhance their settlement prospects and create realistic expectations of life in Australia. (See page 129 Outcome 2.1.2 for further details)

The department undertook community consultation and research into a community based travel loan scheme to assist proposers meet the travel costs of SHP entrants. OUTCOME 1

69 86 288 6,299 78.8% 88.4% 10,858 nalised within nalised certain visa cancellation decisions). There visa cancellation decisions). certain visas granted a total of 1,896 Protection was or review primary, in the year following In decision. Ministerial intervention visa 8,296 Protection were there comparison, finalisations and a total of 899 Protection visas granted in 2002-03. visas of the Protection 788 In 2003-04, initial applications from granted resulted of the counted as part and were were The remainder humanitarian program. Temporary to protection grants of further visa (TPV) holders who have Protection of the been counted as part already humanitarian program. nalised within 42 nalisation. nalisation. nalisation. 60% of applications from applicants 60% of applications from in detention to be fi not are there where lodgement, of days which control factors outside DIMIA’s fi prevent 90 days of lodgement, where there are are there where of lodgement, 90 days control not factors outside DIMIA’s fi which prevent 7,650 onshore protection protection 7,650 onshore (persons) finalised. assessments 8,980 Intervention post review of which 5,123 are assessment. to complaints to 45 matters relating United Nations and assessments for bodies. (UN) treaty 250 (persons) in detention assisted and Advice under the Immigration Application Assistance Scheme. applicants 80% of applications from not in detention to be fi

Quantity: Quality: erformance P ROTECTION VISAS ROTECTION (ONSHORE) P erformance Information erformance MEASURESOutput 1.2.2 Visas Protection (Onshore) RESULTS Analysis of visa finalisation 6,299 Protection were There decisions in 2003-04 (finalisation decisions visa grants decisions, include primary tribunal decisions and review from resulting Description in the stay for visas allow Protection owes Australia to whom of people Australia obligations under the United protection and Protocol. Nations Refugees Convention Objective and efficiently Australia that ensure To fulfils its international obligation effectively refugees or indirectly, directly not to return, to their place of persecution. 1.2.2 P

REPORT ON PERFORMANCE OUTCOME 1 70 PART 2 REPORT ON PERFORMANCE The reduction in finalisations in 2003-04 Ministerial intervention decision. This reflects a decline in the available caseload compares to 82 FPV applications finalised resulting both from very low numbers of during 2002-03, of which two were approved. unauthorised boat arrivals and a decline in Most of the decisions made on FPV the number of applications made by people applications in 2002-03 related to applications in the community. During 2003-04 the where the applicant had since left Australia. department moved increasingly to The applications were refused on that basis. processing of further applications from TPV holders which in the early stages has been a Of the 603 Protection visas granted in resource intensive caseload. 2003-04 following merits review decision, 76 were FPVs. This compares to no FPVs Decision-making on Protection visa granted in 2002-03 following review by the applications made by Iraqi nationals relevant merits review tribunal. Of the nine recommenced in April 2004. Consistent with Protection visas granted in 2003-04 using the situation in many Western countries, the Minister’s intervention powers, none decisions on this caseload had been deferred were FPVs. There were also no FPVs granted since March 2003 while the department using the Minister’s intervention powers in sought detailed and reliable information 2002-03. Largely because of lead times for about the human rights situation inside Iraq. FPV applications refused by the department to progress through merits review, the Of the 1,896 Protection visas granted in number of such applications finally 2003-04, there were 1,284 primary grants, determined as unsuccessful by the tribunal, 603 granted following a Refugee Review and therefore available for Ministerial Tribunal (RRT) decision and nine granted intervention, remained relatively small as at following the use of the Minister's public the end of 2003-04. intervention powers under section 417 of the Migration Act 1958. In comparison, in Attention has continued to be given to 2002-03, there were 372 primary grants, 502 streamlining onshore protection processing, grants following a RRT decision and 25 strengthening arrangements for decision maker grants following the use of the Minister's training, country information and fraud public intervention powers. checking to ensure speedy and robust decision-making. Of the 1,896 Protection visas granted in 2003-04, 185 (9.8 per cent) were TPVs. By The department maintained a satisfactory comparison, of the 899 Protection visas outcome against its timeliness target for granted in 2002-03, 281 (31.3 per cent) were decision-making for community based

TPVs, reflecting the continued low number initial applicants and exceeded its timeliness OUTCOME 1 of unauthorised arrivals seeking protection targets for decision-making for those in in recent years. detention. Maintaining timeliness is attributable to continued efforts to streamline During 2003-04, Further Protection visa processing and maintain appropriate staffing (FPV) applications accounted for 2,157 levels. Case manager numbers increased finalisations, of which 1,108 were visa grants through the year to respond to the increased following either primary, review or workloads of FPV applications.

71 amined the cases of those Afghan cases of those amined the amination of the cases of some Afghans of some amination of the cases x x nationals in Australia's caseload on Nauru Australia's in nationals not to be been found who had previously during completed was This process refugees. under reported details are Further the year. also commenced The department Output 1.5. re-e who had previously Australia in detention in protection. not to be owed been found Amendment (Migration Regulation changes on came into effect Regulations 2003 (No.6)) These changes restored 2003. August 28 visas permanent protection access to further TPV holders who could have, some 2,400 for protection further for apply but did not, The changes also 2001. 27 September before TPV arrangements to cover the broadened in visa applicants who arrived Protection the grant of and enabled lawfully Australia humanitarian visas and temporary offshore periods of time shorter TPVs for onshore stated in the Migration than those originally were changes The regulation regulations. on 9 October 2003 the Senate by disallowed immediately. effect and ceased to have oral a submission, provided The department to a evidence and statistical information Senate Select Committee on Ministerial The in Migration Matters. Discretion the government and committee has reported considering its response. is currently Following changes during 2003-04 in some during 2003-04 changes Following the department Afghanistan, of parts re-e

REPORT ON PERFORMANCE OUTCOME 1 72 PART 2 REPORT ON PERFORMANCE KEY HIGHLIGHTS – ENFORCEMENT OF IMMIGRATION LAW

PREVENTING PEOPLE SMUGGLING ACTIVITY Whole-of-government operations continued to prove effective in deterring people from attempting to enter Australia illegally by boat. A total of 82 persons from three boats were detected in 2003-04. Of these, 15 persons were found on Ashmore Island after being dropped off by boat and were subsequently returned to Indonesia. A vessel with 14 persons on board was returned towards Indonesia. The 53 persons on the third vessel were moved to Christmas Island for processing. The organiser of this vessel, an Australian national who also arrived on the vessel, was subsequently sentenced to jail by a Perth court. In 2002-03 there were no unauthorised arrivals by boat, compared to 1,277 in 2001-02.

As a result of initiatives from the Bali Process, regional countries were active in preventing and deterring the activities of people smugglers and the movement of potential illegal immigrants towards Australia. Nevertheless, people smugglers remained active in the region and in source countries and can be expected to continue targeting vulnerable people for possible movement to Australia.

BIOMETRICS The Migration Legislation Amendment (Identification and Authentication) Act 2004 was passed by the Senate on 10 February 2004 and is expected to commence at the end of August 2004. It provides a wider legislative framework for collecting and storing personal identifiers such as photographs, signatures and fingerprints from non-citizens at key points in the immigration process, while providing safeguards for the use of identity information.

This legislation is an important initiative that will improve Australia's border security. It enhances the department's ability to establish and authenticate the identity of non-citizens at various stages of processing and on entry. It will help to fight the use by terrorists and criminals of sophisticated techniques to change identities and to cross international borders. It also allows Australia to keep pace with technological developments being implemented in other countries such as the USA, and EU Member States.

The department is working with Department of Foreign Affairs and Trade and Australian Customs Service to design an integrated approach to the use of biometrics for border control. As part of this process, DFAT is testing a prototype biometric passport and ACS will extend its 'SmartGate' trial. SmartGate is an automated border processing system using facial recognition technology that undertakes the face-to-passport check usually undertaken by an OUTCOME 1 ACS officer. SmartGate is currently installed at the Customs control point for Qantas aircrew at Sydney International Airport.

For its part, the department is developing an identity services repository for the storage and use of face and fingerprint images for visa applicants. It has also established a biometrics testing facility to assess the impact that biometric capture would have on the department's business processes. Several trials of biometric capture for specific visa processes are also scheduled for later in 2004-05.

73 (with intensive case manager support) while law enforcement authorities decide enforcement while law case manager support) (with intensive been granted BVFs have Ten is required. if longer stay assisted with an have they where or permanently temporarily Australia to their be at personal risk if they return and may or prosecution investigation home country - of an initial period of 30 days (BVF) which enables a stay Visa a Bridging F - in enables a person to remain visa which (Trafficking) Protection Witness a prosecutions of people trafficking matters to remain in Australia with access to victim Australia in matters to remain of people trafficking prosecutions 2004: on 1 January new visas came into effect Two support. SEX WORKER TRAFFICKING was people trafficking strategy to combat a whole-of-government On 13 October 2003, than $20 million more funded by was range of new measures A comprehensive announced. include: the department by implemented initiatives Key years. four over • and/or a person who assists with investigations for that provides an extended visa regime With identity fraud conservatively estimated to cost the Australian community over $1.1 community over cost the Australian estimated to fraud conservatively With identity for the opportunity will reduce using biometrics checking enhanced identity year, billion per Australia. enter to fraudulently or passports Australian obtain to be used to identity fraud PROCESSING SYSTEM PASSENGER ADVANCE Passenger Advance is the processing border and streamlined element of our secure A key to they travel before passengers which is used to pre-check (APP) system Processing being uplifted documented passengers from inadequately APP system prevents The Australia. in passenger processing of incoming the efficiency increases and airlines overseas by and the cruise shipping industry. both airlines for Australia out rolled was and the cruise shipping industry both airlines APP by Implementation of 2004, in January introduced were enhancements System 2003-04. through incrementally the first for and, and crew on all passengers information APP airlines to provide requiring of in respect information APP to provide required international cruise ships were time, process significant enhancement to the immigration screening This is a passengers and crew. on arrival. manually processed and sea passengers were air and sea crew as previously from an increase 2004, APP as at 30 June by covered were Some 96 per cent of air arrivals in 2001-02. 94 per cent in 2002-03 and 65 per cent covered APP reporting 2004, to March January from During the cruise shipping season, per cent of all passengers enabling 99.7 sea, by passengers arriving and 17,176 10,835 crew separate passenger cruise vessel arrivals four Twenty APP. by sea to be processed by arriving Princess of the P&O liner Star APP processing The period. during this APP processed were is crew encompassing 2,525 passengers and 1,110 2004, on 8 February arrival a Hobart for APP arrangements and demonstrates the resource the handled by typical of the volumes disembarking. for minimising delays APP, through processing of pre-arrival efficiencies

REPORT ON PERFORMANCE OUTCOME 1 74 PART 2 REPORT ON PERFORMANCE • development of DIMIA/ AFP referral protocol • joint DIMIA/ AFP awareness training • placement of a Senior Migration Officer (Compliance) in Thailand to focus exclusively on people trafficking in the region • enhanced arrangements for suspected victims of trafficking who remain in detention.

MIGRATION AGENTS TASKFORCE The Migration Agents Taskforce (MATF) was established in June 2003 to identify and address serious fraud by registered and unregistered migration agents. MATF focuses on agents who are assessed as lodging a high number of non bona-fide applications. Such activity is often connected with people smuggling and illegal workers.

Outcomes sought by MATF include prosecution, proceeds of crime action, support of action carried out by other agencies such as the Australian Federal Police (AFP), deregistration by the Migration Agents Registration Authority (MARA), or visa cancellation where people who have committed fraud are not Australian citizens. Since June 2003, four persons have voluntarily deregistered as migration agents and one agent has been charged with several Migration Act 1958 offences. Further action is expected.

ALTERNATIVES TO DETENTION IN CENTRES The year saw a marked reduction in the number of women and children held in immigration detention. In particular, the department continued to respond to the needs of children in immigration detention so that at the end of the 12 month period there were only nine children in mainland immigration detention centres whose parents had arrived illegally by boat, and all of these had been offered alternative detention arrangements. This number was further reduced to one soon after the end of the financial year.

The department is committed to developing innovative and responsive alternative detention strategies. These include the establishment of further Residential Housing Projects (RHPs) for women and children, foster care arrangements for children with state child welfare authorities, and community-based alternative detention arrangements, often in partnership with community groups and non-government organisations (NGOs). In addition to this, and in appropriate cases, bridging visas may be granted for children or other detainees with special needs.

The remaining children in detention have come to the attention of the department as the OUTCOME 1 result of compliance activities, for example, their parents are visa overstayers. These children are normally in immigration detention only for a short period of time. They are detained only as a last resort, for example, because their parents are not cooperating with efforts to remove them from Australia or the parents have absconded. For the period 1 July 2003 to 30 June 2004, of the 2,160 unlawful non-citizen children located as a result of compliance activities, only seven per cent were detained.

75 ter Immigration Detention ter Immigration x former unaccompanied minors under foster care unaccompanied minors under foster former x rojects P authority that it is in the detainee’s best interests to be removed from an immigration from to be removed best interests authority that it is in the detainee’s arrangements managed by the South Australian Family and Youth Services agency (FAYS). agency Services Youth and Family Australian the South arrangements managed by minor detained in a mainland one unaccompanied only was there 2004, As at 30 June a 17 He was voluntarily. Australia has since departed immigration detention facility and he weeks. four of compliance action and had been detained for old located as a result year Bridging visas (subclass 051) be with special needs may an unauthorised arrival Under the Migration Regulations 1994, application made a valid they have E (BVE) subclass 051 where Visa on a Bridging released judicial decision (or it is subject to merit or a primary not received have visa, a protection for requirements: and satisfy one of the following review) • a state welfare of age and it has been assessed by the detainee is under 18 years Unaccompanied Minors unaccompanied of assessing policy continued to implement the government’s The department them on bridging or releasing places of detention to alternative eligibility to move minors for of Understanding with the of a Memorandum the provisions Within possible. visas wherever to be continued 2004 there at 30 June as of Human Services, Department Australian South unaccompanied minors and si five Residential Housing Residential established an the department Australia, RHP in South Woomera the success of the Following in (IRPC) Centre and Processing Reception Hedland Immigration to the Port RHP adjacent near the Ba 2003 and another in September Australia Western Facility in Port Augusta, South Australia in November 2003. The Woomera and Port Hedland and Port Woomera The 2003. in November Australia South Augusta, in Port Facility of unauthorised boat numbers due to the decreasing later decommissioned RHPs were in detention. arrivals in detention. and children women for domestic environment more developed as a RHPs were in an members residing family Adult males who have in RHPs is voluntary. Participation members. with those family able to visit regularly RHP are a or motel-style accommodation in with housing and children women RHPs provide as enabling such domestic lifestyle a more to live with the opportunity community setting, trips frequent also able to undertake are RHP participants meals. them to cook their own of and shopping (under the supervision recreation or other locations for within the local area provider). the detention services to in Sydney housing project on a new residential in 2004-05 work approved The government housing a residential of plans for and the development and children accommodate women in 2005-06. in Perth project Augusta. in the RHP at Port residing and 10 women 15 children were there 2004, As at 30 June

REPORT ON PERFORMANCE OUTCOME 1 76 PART 2 REPORT ON PERFORMANCE detention facility, provided that appropriate support arrangements are in place for the detainee in the community • the detainee has a special need in respect of which it has been certified by a departmental-appointed medical specialist that the detainee cannot be properly cared for in an immigration detention facility, and appropriate support arrangements are in place for the detainee in the community • the detainee is over 75 and there are appropriate support arrangements in place for the detainee in the community • the detainee is the spouse, party to a genuine and continuing relationship or member of the family unit of an Australian citizen, Australian resident or eligible New Zealand citizen, or a member of the family unit of the detainee.

As at 30 June 2004, there were 36 detainees who had been released from immigration detention and were living in the community on a BVE (subclass 051). During 2003-04, 35 BVEs were granted allowing 13 men, seven women and 15 children to be released from detention into the community.

There are separate BVE provisions for those already in the Australian community at the time they are detained.

Decommissioning of Detention Facilities The continued reduction in unauthorised arrivals combined with an increase in the processing of visa applications and removals allowed for further consolidation of the detainee population in 2003-04. The Port Hedland IRPC and the Woomera and Port Hedland RHPs were decommissioned. The transfers of detainees to other facilities were effectively managed. OUTCOME 1

77 1 5 72 % 9,68 5 48, 9 96% 7 57

16, 18, S ULT S chieved E A erformance P . k s s .

s s er to be / dvance dvance g s s ed. A ary Line ary action er en s ss m g & ss s concern en rimary Line Facilitation Rate Line Facilitation rimary s tran Analysis of 18.58 million air were In 2003-04 there arrivals passenger and 1.08 million aircrew with 16.58 million compared and departures air passenger and one million aircrew This in 2002-03. and departures arrivals of 12 per cent in an increase represented reflects The increase passenger numbers. international passenger trends. P to undergo required All passengers are immigration, customs and quarantine prior to at the border clearance formalities measures the The ACS entering Australia. facilitation rate of international air In the border. through passengers processed that 95 per cent of advise ACS 2003-04, within processed were passengers arriving at the border. 30 minutes of arriving ss taff and external taff g s olution of identity er arrival tatu ion of a helpde s of their arrival. in er proce g ard pa ard ARTURE s s s Check h the Pri g ss w P g en ard pa ard en AS ss w ss inute provi . ration s m e of in s g i g for the re for er Proce s ed throu g ,000 ET ss 9,000 pa mm en 252 75 ss % of all in , encie ithin 30 5 7 g Percenta w 9 proce Pa 10, departure 1 a and i function for airline function for Continuou advanced pa advanced

Quality:

Quantity:

SR E R U t 1.3.1 u ulate Entry ulate Entry AS tp g u erformance Information erformance O Re and Departure ME Description uses leading-edge The department immigration a secure to deliver technology system which is as non-intrusive processing genuine travellers. as possible for in tandem with the works The department to (ACS) Service Customs Australian immigration a streamlined provide achieve these goals, To clearance process. has established cooperative the department with airlines and more relationships and the cruise shipping industry recently in systems which enable checks of invested they immigration status before travellers' Australia. planes and cruise ships to board To provide efficient and orderly immigration and orderly efficient provide To while ensuring an effective processing no those who have against screen entitlement to enter the country. Objective OUTPUT 1.3 – ENFORCEMENT OF IMMIGRATION LAW IMMIGRATION OF 1.3 – ENFORCEMENT OUTPUT DE AND ENTRY 1.3.1 REGULATE P

REPORT ON PERFORMANCE OUTCOME 1 78 PART 2 REPORT ON PERFORMANCE Advance Passenger Processing (APP) System since May 2001 and there has been continued APP is a key element of border processing, growth in the take-up rate since inception. providing the capacity to pre-check passengers before they travel to Australia. Approximately 9.1 per cent of all ETAs are System enhancements were introduced in now obtained via the Internet and some 2.75 January 2004, requiring airlines to provide million ETAs were issued in 2003-04, an APP information on all passengers and crew increase of 2.2 per cent over 2002-03. and, for the first time, international cruise ships were required to provide APP Infringement notices information in respect of passengers and crew. The Migration Act 1958 provides for penalties on carriers who bring inadequately Some 96 per cent of air arrivals were covered documented passengers to Australia. Where by APP as at 30 June 2004, an increase from a carrier brings an inadequately documented 94 per cent in 2002-03 and 65 per cent in or undocumented passenger to Australia, the 2001-02. master, owner, agent, charterer and operator of the vessel on which the person travelled During the cruise shipping season, from January are each guilty of an offence and liable, upon to March 2004, APP reporting covered 10,835 conviction, to a fine of up to $10,000. As an crew and 17,176 passengers arriving by sea, alternative to prosecution carriers may elect enabling 99.7 per cent of all passengers to be to pay a prescribed penalty of $5,000 for a processed by APP. body corporate or $3,000 for a person.

The Internet - Electronic Travel Authority The number of infringement notices served (Internet-ETA) on airlines for bringing improperly or The department developed the Internet-ETA undocumented passengers into Australia facility to facilitate visa access to low-risk dropped significantly from 2,354 in 2002-03 clients. to 1,211 in 2003-04, representing a decrease of over 48 per cent. At their peak in Initially, ETAs were only available from 1999-2000 over 5,000 infringement notices airlines, travel agents or Australian missions were issued. overseas. ETAs are now available over the Internet, providing clients with convenient FIGURE 12 access to an ETA anywhere in the world. NET INFRINGEMENT NOTICES AS The Internet-ETA system mirrors the A PERCENTAGE OF PASSENGER 'standard' ETA system and has been AIR ARRIVALS developed to maximise client service while 0.07% OUTCOME 1 maintaining the overall integrity of the ETA 0.06% system. 0.05% 0.04% 0.03% Clients are still checked against all immigration 0.02% 0.01% warning lists and APP processing at the 0.00% check-in counter offshore ensures that 1999-00 2000-01 2001-022002-03 2003-04 border integrity is not compromised. ETA Source: Airport Policy Section, DIMIA visas have been available on the Internet

79 security Games ustralia's capacity to opportunity to work cooperatively with cooperatively to work opportunity the development economies in APEC other region. Asia-Pacific API systems in the of to the is contributing Australia In this way, enhanced development of significantly region. management systems in the border API will of implementation The progressive processes control border regional strengthen enhancing A thereby borders. manage its own API Feasibility conducted three Australia 2003), (July South Korea Studies in 2003-04, Taipei Chile (September 2003) and Chinese will take place in A study (October 2003). are studies 2004 and further the PRC in July 2004-05. planned for identified a wide range of The studies have will need issues that national governments consider developing their as they to address Issues included the legal API systems. own of the country environment and procedural immigration systems and the state of current is national government Each infrastructure. report. considering its study now Games 2006 Commonwealth Building on the success of the management the 2000 Sydney for services of entry the Games, and Paralympic Olympic with other working is now department the 2006 Melbourne agencies to plan for will The department Commonwealth Games. the functions for enhanced border provide Commonwealth Games including additional and offshore both onshore at airports staff and the development of the Commonwealth a system system, Authority Travel Games designed to facilitate the specifically of Commonwealth and travel checking and other officials. coaches athletes, ico and assenger x with Migration P implement I) Systems P . The Entry Operations Centre The Entry . Australia continued to promote the continued to promote Australia Asia- API within the implementation of Economic Cooperation (APEC) Pacific API systems implementation of The group. by Initiative' endorsed as a 'Pathfinder was APEC leaders in their declaration of 27 October 2002 in Los Cabos, Me reaffirmed in October 2003 at the Leaders’ reaffirmed APEC economies are Meeting in Bangkok. to develop and moving now API systems in accordance national rates. national priorities and at different the first stage in APEC economies, many For API system is to have developing an Study API Feasibility an undertake Australia to to determine the capacity of the economy Study The API Feasibility implement API. with an important Australia provides program The department devotes considerable devotes The department with carriers to comply to assisting resources the by imposed the requirements Act 1958 days seven a 24 hours a day, (EOC) provides and is able to week help desk facility a about with information airline staff provide of individuals the immigration status Australia. to intending to travel Crew Maritime for Requirements Documentary 2003 visiting seafarers 1 November From valid both a to present been required have document and another identity passport are linking them to the ship on which they and has been supportive Industry employed. almost complete compliance. has been there action will enforcement 2004, 1 July From the prevention on board, include restriction carriers in and penalties for leave of shore without arriving to seafarers relation adequate documentation. Regional Cooperation - Advance (A Information

REPORT ON PERFORMANCE OUTCOME 1 80 PART 2

1.3.2 PREVENT UNLAWFUL ENTRY REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.3.2 Quantity: 916 persons refused entry (excluding 1,241 unauthorised boat arrivals). Prevent Unlawful Entry 1,000 unauthorised boat arrivals 1,025 (Indonesian fishermen and stowaways).

Quality: Proportion of arriving passengers 0.2% referred at the border for reasons which could have been detected at point of embarkation against all arriving passengers referred at the border.

Number of unauthorised arrivals 369 detected at the border.

Delivery within 15 working days of the Achieved end of each month of movements data acceptable to the Australian Bureau of Statistics.

Objective on national security grounds, criminal To deliver on Australia's commitment to background or otherwise fail to meet border protection. the requirements for entry • preventing people smuggling activities Description • combating unauthorised boat arrivals The department has established offshore and through prevention and deterrence border operations to identify and detect strategies people who have no entitlement to enter • assisting in the prevention of fraud Australia and to prevent their entry. The against the department's visa programs. department employs a range of strategies to detect and prevent unlawful entry through Analysis of Performance the use of deterrence and the enforcement of Refused Immigration Clearance law as well as engaging other countries in In 2003-04 there were 1,241 people refused efforts to deal effectively with irregular immigration clearance at Australian OUTCOME 1 flows of people. airports. This was an increase of 24 per cent compared to the 937 people refused in The department's operations are 2002-03. concentrated on: • preventing unlawful entry by people This increase resulted from a number of who are improperly documented, factors including sophisticated fraud constitute a threat to the community detection measures, closer scrutiny of some

81 This represents complementing the ALO position in ALO complementing the Australia- Denpasar reflecting to combat Indonesia cooperation people smuggling migration and irregular 2004 in January Moresby in Port consideration government following issues people movement of irregular in the region. Australian ALOs assisted in the interdiction ALOs assisted in Australian with 1,256 This compared of 1,613 persons. 2002-03. persons in 11 ALOs at comprises 16 ALO network The Singapore, Bangkok, locations including Seoul and Kuala Nadi, SAR, Hong Kong were ALO positions additional Two Lumpur. 2003-04: established during •2003, July from in Jakarta •ALO position commenced an ongoing Screening Crimes War Unit was Crimes Screening War A applicants and established in 2002 to screen decision-makers on this aspect of advise checking. character regard particular pays crimes screening War conflicts where regions to applicants from Individuals led to human rights abuses. in war been involved suspected of having listed on the department’s crimes are are There List (MAL). Alert Movement 7,000 names on MAL related over currently crimes and crimes against humanity. to war to referred 726 cases were During 2003-04, advice. screening the Unit for 2002-03. of 69 per cent over an increase may Yugoslavia the former Applicants from to the their details referred also have the Former for Tribunal International Criminal Details of Hague. The (ICTY) in Yugoslavia Yugoslavia the former 183 applicants from to the ICTY during 2003-04. referred were elling on forged documents were elling on forged t available flight, the same as in the flight, t available x profiles and an increase in total passenger an increase and profiles lower by offset although partly arrivals, passengers. of undocumented numbers 98 per cent of those refused In 2003-04, airports Australian at immigration clearance in most cases within 72 hours, returned were on the ne year. the previous and Stowaways Deserters and 11 stowaways 24 deserters In 2003-04, to 13 and 16 compared located, were 2002-03. in respectively Network Airline Liaison Officer conduct (ALO) Airline Liaison Officers Australia- of many document screening bound passengers at key international to airlines advice They provide gateways. on passenger and to host governments their visible and by documentation issues, of those deter the activities presence, in people smuggling. involved 242 persons attempted to travel In 2003-04, or fraudulent on forged Australia to and enter a reduction This represents documentation. of 311, of 22 per cent on the 2002-03 figure and onshore suggesting better offshore a significant deterrent is providing screening to those seeking to use these documents. ALOs Of the 242 persons identified, to 223 (92 per cent) compared interdicted 288 (92 per cent) in 2002-03. In 2003-04, 19 of those trav with 23 in compared identified on arrival 2002-03. ALOs work Australia’s In some locations ALOs of other with the cooperatively countries, thus contributing to international action against people smuggling. In 2003-04

REPORT ON PERFORMANCE OUTCOME 1 82 PART 2 REPORT ON PERFORMANCE Review of the Movement Alert List Liaison Officers, 58 DIMIA officers posted The Movement Alert List (MAL) administered overseas and 44 Locally Engaged Employees by the department, is a computer database attended compliance training courses in that stores details about people and travel Canberra. In addition, the department documents of immigration concern to trained 10 Indonesian airline check-in Australia. MAL is a key element of Australia’s supervisors in document examination national security and border integrity, and is techniques. This training is another example integrated with the department’s visa issuing of Australia-Indonesia cooperation to and border entry processes. combat irregular migration, people smuggling and people trafficking. The 2003-04 Budget provided funding of $1.4 million for a review of the operation of Document Examination MAL, to report on both the efficacy of The department is enhancing its capacity to current operations and make recommendations reduce the incidence of document fraud on the future development of the system. through a number of initiatives: The review commenced in August 2003 and • networking, within the department, of completed at the end of August 2004. a database system of travel documents (which is currently in standalone form) Establishment of new Centre for Offshore from all parts of the globe Character Assessment • development of an electronic A new section 501 Offshore Character database for documents other than Assessment Unit was established in the travel documents department’s Brisbane Office in January • publishing of document alert notices 2004. The unit is responsible for all offshore (identifying fraudulent travel cases to be refused on character grounds. documents identified both on and This is a complex caseload which is offshore) on DIMIAnet encountered infrequently by most posts. • the development of a new diploma Centralisation aims to improve the quality, level course in document integrity, consistency and timeliness of examination. decision-making. In 2004-05, the department will recruit up to Since commencing operations, 356 cases three document examination trainees who have been referred to the unit of which 252 will undertake a 3-5 year training program. have been finalised. The department’s document examination In 2003-04 there were 60 removals of persons training expertise is internationally who had their visas cancelled under section recognised and is a key component of the OUTCOME 1 501 of the Migration Act 1958. department’s capacity-building initiatives in countries such as Indonesia, Afghanistan Compliance training for overseas staff and Papua New Guinea. In 2003-04, The department provides compliance Australia was the lead country in developing training to enhance the ability of staff to standards within APEC for Travel detect fraud in documents submitted with Document Security. visa applications. In 2003-04, 29 Airline

83 amination x rogram amination training amination P x pected to be x amination laboratory x working in February 2004 in the in February working of the PNG Immigration Division and Affairs of Foreign Department Immigration. e are department deployed to PNG to assist in to PNG deployed border PNG’s strengthening management. a Migration (IOM) is undertaking border of PNG’s study comprehensive management structures. In 2003-04, document e In 2003-04, took place in 19 locations overseas over 23 over in 19 locations overseas took place The 11 countries. covering weeks from 372 officers provided department days with three immigration services foreign document e training in advanced with 30 of those trainees also being involved with 30 of those trainees in document e provided training was In addition, training. immigration to Singapore Australia in Attorney from and officers officials and the DFAT Department, General’s Police. Federal Australian Enhanced Cooperation In December 2003, the governments of the governments In December 2003, on an Enhanced and PNG agreed Australia designed to strengthen Cooperation Program of economic in the key areas efforts PNG’s and order law and financial management, security. and border • started official departmental A • the from officials three further A • for Organization The International

REPORT ON PERFORMANCE OUTCOME 1 84 PART 2

1.3.3 DETECTION ONSHORE REPORT ON PERFORMANCE

PERFORMANCE INFORMATION

MEASURES RESULTS

Output 1.3.3 Quantity: 8,150 fi eld locations 8,840

Detection 7,620 self referrals 11,163 Onshore 1,885 illegal worker warning notices 1,900

Quality: Percentage of compliance cases where 38% a lawful outcome achieved within 4 weeks of location.

Percentage of fi eld locations found to 36% be working illegally.

Median identifi ed period of overstay. 37 months

Number of Employer Awareness 2,391 visits conducted.

Provision of work rights checking 49,740 facilities to employers. Number of requests.

Number of Illegal Worker Warning 1,900 Notices issued to employers.

Objective cancelled, be removed from Australia and To identify and respond to breaches of face prosecution. This output component immigration law in Australia. To detect and also incorporates the investigation and locate persons who: prevention of organised fraud and • have no lawful authority to be in immigration malpractice in the Australian Australia community. • have remained in Australia after their visa has expired (overstayers) Analysis of Performance • are in breach of conditions which The number of overstayers at 30 June 2004 apply to their visa (eg. illegal workers). was estimated to be under 51,000, a significant decrease on the estimate of OUTCOME 1 Description 59,800 as at 30 June 2003. ‘Overstayers’ are The department aims to prevent and deter people suspected of remaining in the breaches of immigration law. Where this is Australian community unlawfully after their not possible this output component detects temporary visa expires. The estimate does and locates those who have breached not include around 330 overstayers in immigration law. People found in breach of immigration detention at the estimate date. immigration law may have their visas

85 i x ample x ample, fewer people are ample, x -Back Facility and the Facility -Back x imise these opportunities and imise these opportunities x against migration agents involved in against migration agents involved immigration fraud. of engagement with some As a result no are areas problem previous industries, significant challenges in longer presenting In New of illegal workers. the employment for e South Wales, being located working illegally in the ta illegally being located working take action where appropriate, for e for appropriate, take action where and security industries and employers in the in and security industries and employers actively are in Jugiong asparagus harvest rights. work employees’ checking Employers conducts employer The department training sessions to educate awareness rights with the aim of work about employers The the number of illegal workers. reducing employer 2,391 delivered department in sessions in 2003-04, awareness in primarily comparison to 2,314 in 2002-03, had illegal workers businesses where These sessions also been located. previously and labour suppliers employers inform rights checking facilities about the work Employers the department. by provided of the Employer continue to take advantage Rights Fa Work Of the 20,003 people located in 2003-04, people located Of the 20,003 visas. issued bridging were some 12,978 person to a for visas can be granted Bridging make application, visa lodge a substantive or where Australia, arrangements to depart review pursuing merits or judicial they are of a visa decision. months the last twelve over A major focus on the focus was and a continuing strategy such as employers, “intermediaries” education providers migration agents and in assisting role a strong who can play We to migration law. people to adhere sought to ma This fall occurred largely because of because largely This fall occurred the data quality following in improvements in project of an overstayer initiation estimate is overstayer The 2002. August back to going records based on immigration around been have In that time there 1981. movements and crew 260 million passenger including many borders, Australia's across Australia entering millions of non-citizens rate of This suggests an error temporarily. of a percentage less than one thousandth time. point over of non-citizen departures Mismatches but common, not are against arrivals Common causes of years. accumulate over changes in name or passport mismatches are or arrivals Australia, in details after arrival sea as a by departure by air followed by overstayer The of a ship. crewmember used a number of has successfully project data that has been methods to validate since 1981, the department collected by including contact with other governments. consistent with falling are The reductions increased significantly rates and non-return years. compliance action in recent located 20,003 In 2003-04 the department their visa persons who had either overstayed visa conditions. of their in breach or were on the This is a seven per cent reduction This follows numbers located in 2002-03. 2001-02 25 per cent from of nearly increases The number of people who to 2002-03. of their own the department approached of notification including following accord, to or because of requests intention to cancel, the nine per cent over by decreased attend, Locations in the field year. previous Out of 8,840 field per cent. five by decreased recorded 36 per cent were locations, illegally. as working specifically

REPORT ON PERFORMANCE OUTCOME 1 86 PART 2 REPORT ON PERFORMANCE Employer Work Rights Checking Line, with managing specific compliance caseloads 49,740 requests dealt with during the year. such as persons involved in large class actions before the courts. The department Illegal Worker Warning Notices are issued to has developed a database to track people employers or labour suppliers who have involved in class actions which will assist in employed or referred illegal workers. The locating them to resolve their status in warning notice advises employers that they Australia once all litigation has been finalised. have employed an illegal worker and advises of the possibility of further prosecution. In Joint Operations 2003-04 the department issued 1,900 notices, The department, as a member of the Cash an increase of 17 per cent over 2002-03. A Economy Working Group, continues to work total of 367 employers received more than closely with Centrelink, the ATO and the one notice. Department of Employment and Workplace Relations in locating and targeting people The largest numbers of warning notices were working in the cash economy. Regular issued in the following industries: meetings are held to discuss mutual issues of • Accommodation, Cafes and Restaurants concern and joint field operations conducted • Manufacturing throughout Australia. • Agriculture, Forestry and Fishing • Construction Immigration Dob-in Line • Personal and Other Services (Sex Industry). The Immigration Dob-in Line was launched by the Minister on 19 February 2004. Up The focus on employer awareness of illegal until the end of June, the Line received an worker issues will continue in the coming year. average of around 570 calls per week. Of these around 23 per cent were referred to Data-matching compliance areas. Data-matching with other government agencies, for example the Australian Students Taxation Office (ATO), is improving the In 2003-04 the number of student visa quality and timeliness of information held cancellations was 8,245. This was almost by the department on unlawful non-citizens unchanged from 8,204 in 2002-03. and persons working in breach of their visa conditions and is of great assistance in The stable rate reflects the maturing of locating these persons. Data-matching is arrangements introduced in 2001, which limited by the (Commonwealth) Privacy Act provide for the automatic cancellation of 1988 which restricts the number of records visas for overseas students who fail to meet which can be matched and the basis upon the minimum class attendance requirement OUTCOME 1 which data-matching can occur. The or achieve satisfactory academic results, as department is currently exploring data required by student visa condition 8202. sharing arrangements through Memoranda Condition 8202 provides that a visa holder of Understanding with other Commonwealth must satisfy course requirements and attend and state and territory agencies. Data- at least 80 per cent of scheduled course hours. matching has also proved of assistance in

87 The aim is to ensure that by the end of the end by that to ensure The aim is fully are compliance staff 2004-05 all compliance appropriate trained in procedures. operational had 197 field officers 2004, At June 1 and 66 team leaders completed Module 2, 46 of whom met all had completed Module A version certification. for the requirements customised to of the Module 1 course needs of compliance the particular address also was Strait, Torres in the working staff to the Island Thursday on delivered Officers. Monitoring Movement . Automatic . ercise them to ercise x . This . Migration Act plain the breach their plain the breach x Migration Act 1958 Migration Act 1958 (sections 109, 116, 128, 140, 501)

1958 5,844 2.3 per cent from by increased These in 2002-03 to 5,977 in 2003-04. visa cancellation for allow provisions including on a number of grounds, information, of incorrect provision with visa conditions, to comply failure studies and no longer undertaking character. compares to 2,360 in the previous year to 2,360 in the previous compares 27.7 per cent of all and represents student visa cancellations made in 2003-04 of the other provisions cancelled automatically under s137J cancelled automatically of the Compliance Training compliance provides The department to offices training in its state and territory their delegated understand staff ensure e to properly and how powers non-citizens and detect and locate unlawful their visa conditions. non-citizens breaching complete a two- compliance officers Onshore IV in Government full time Certificate week & Enforcement) Investigation (Statutory modules – one into two which is divided and the other for field officers suitable for team leaders. • under cancellations of student visas Education providers must report students in must report providers Education 8202 to the department. of condition breach a is given cases the student In all these fails to comply If a student breach. notice of e with the notice or cancelled under section visa is automatically 137J of the to a rapid response cancellation enables the reducing of condition 8202, breaches up to follow required of resources volume In 2003-04: students. non-complying • had their visas 2,269 students

REPORT ON PERFORMANCE OUTCOME 1 88 PART 2 REPORT ON PERFORMANCE 1.3.4 REMOVALS

Performance Information

MEASURES RESULTS

Output 1.3.4 Quantity: 10,870 removals and departures. 12,689

Removals 1,226 compliance intervention 799 cases fi nalised.

Quality: Period of detention for compliance 34 days cases removed.

Removals of compliance cases as a 69.08% percentage of compliance detainees.

Proportion of persons who are granted 59.68% a Bridging Visa E for departure and who subsequently depart.

Objective The last group are subject to section 501 of To give effect to the requirement in migration the Migration Act 1958 (which deals with a legislation that non-citizens who have no number of character related issues and under basis to remain in Australia are removed. which visas, including permanent visas, may This output component also delivers security be cancelled or refused) or sections 200 and to the community through the removal or 201 (which contain powers to deport non- deportation of non-citizens who may be of citizens who commit a crime resulting in a concern to the public for reasons such as prison sentence of 12 months or longer in involvement in serious criminal activity. their first 10 years of permanent residence in Australia). Description Removals fall into the following categories: The central tenet of the application of these • removal of non-citizens unlawfully in provisions, and the removal of persons subject Australia, because they are to them, is concern for the safety and welfare overstayers or they have had their visas of the community. A decision to cancel a visa cancelled. Such removals include monitored or deport balances these factors against the and supervised departures rights of the individual to remain in Australia • removal of people who arrived in and is never taken lightly. Australia without authorisation and OUTCOME 1 who do not engage Australia's There are highly successful arrangements with protection obligations most countries to effect the removal of • removal of people whose visas have been unauthorised arrivals. Departmental staff liaise refused or cancelled on the basis of criminal with foreign missions in Australia and or other character related reasons, or directly with foreign agencies offshore to those subject to criminal deportation facilitate return. orders.

89 erformance P Analysis of Analysis and removals 12,689 were there In 2003-04 who had no authority of persons departures to 13,878 compared Australia, in to remain in 2001-02. in 2002-03 and 10,894 a range of Section 501 cases encompass serious issues ranging from related character The total identity fraud. criminal conduct to section 501 following number of removals This 60. in 2003-04 was cancellation action to 79 in 2002-03. compares located but not removed were who Persons Some of ways. dealt with in a variety were detention pending in immigration remained Others were Australia. from their removal voluntary for granted bridging visas to allow of or consideration Australia from departure completion visa applications or for substantive proceedings. of merits or judicial review In 2003-04, 103 persons who had earlier were as unauthorised boat arrivals arrived detention centres onshore from removed 182 in 2002-03 and 308 in with compared can be attributed to a The decrease 2001-02. declining detention population of acceptance unauthorised boat arrivals, packages and those of reintegration the appeals through pursuing remaining judicial system.

REPORT ON PERFORMANCE OUTCOME 1 90 PART 2 REPORT ON PERFORMANCE 1.3.5 DETENTION

Performance Information

MEASURES RESULTS

Output 1.3.5 Quantity: 97,000 unauthorised boat 148,392 arrival detainee days. Detention 250,000 non-boat detainee 262,705 days in Immigration Detention Centres and other state facilities.

Quality: Memoranda of Understanding MOU signed with South Australia (MOU) with relevant state in relation to the care of minors in authorities completed, alternative detention arrangements. including education, police, MOU for cooperative arrangements for corrections, child welfare and policing services in South Australia health issues. nearing completion. MOUs with Victoria and Western Australia on child protection and welfare nearing finalisation.

Manage the delivery of detention Fulfi lment of current detention services in accordance with contract requirements occurred, any the Immigration Detention breaches addressed. Standards and other contractual requirements, with any breaches addressed.

All unaccompanied minors and Marked reduction in number of women and children assessed women and children in detention against relevant instructions centres due to the establishment of for alternative detention further Residential Housing Projects, arrangements. foster care arrangements for children with state child welfare authorities, and community care placements for those with special needs.

All cases for people in detention Enhanced focus on case management of reviewed regularly to ensure those in detention (eg Case Management progress of relevant processes. Pilot at Baxter Immigration Detention Facility). Increased emphasis on careful monitoring of detention caseloads by

Detention Review Committees and OUTCOME 1 through the creation of a Detention Case Coordination Section within the department. Continuation of special arrangements with countries to effect the removal of unauthorised arrivals, including the offer of reintegration packages.

91 number of persons who had been living in been living persons who had number of breached or and overstayed the community visa conditions. granted bridging are Most of these persons in the remain them to which allow visas, pending their community Australian or consideration of Australia from departure including visa application, a substantive Only proceedings. merits or judicial review in result of locations a small percentage and admission of women detention and the as only into detention is undertaken children of women 80 per cent over Well a last resort. located in and 93 per cent of children not admitted to were compliance activities an immigration detention facility in 2003-04. to actively worked The department to commitment implement the government’s detention alternative developing innovative and detainees children women, strategies for with special needs. a number of alternative currently are There detention arrangements including a foster (RHP), Residential Housing Project arrangements with state welfare care placements authorities and community care people with special needs. for on case an enhanced focus The year saw This management of those in detention. the entails close liaison with those inside both such as case coordinators department in Canberra and on site, and cooperation with stakeholders outside the department All authorities. welfare such as state child reviewed people in detention are cases for of relevant progress to ensure regularly to alternatives consideration of processes, In options. detention and pursuit of removal women all unaccompanied minors, addition, continued to be assessed and children Analysis of Performance Caseload Management were a total of 7,492 people In 2003-04, during the year, detained at some time 10,897 in to 7,934 in 2002-03 and compared on The maximum number detained 2001-02. in to 1,409 1,263 compared was one day any 2002-03 and 3,667 in 2001-02. The number of persons in detention at whom 16 had of 1,143, 2004 was 30 June yet visa but had not a protection applied for decision on that a primary received with 1,311 as at This compared application. a primary 11 awaiting 2003 with 30 June 2002 with decision and 1,414 as at 30 June decision. a primary 26 awaiting A number of factors contributed to the in the number of significant reduction These persons in immigration detention. protection include the finalisation of many of the reduction visa applications, and the unauthorised boat arrivals packages for continuation of repatriation non-citizens. unlawful to the immigration The substantial changes in a detainee population resulted Unauthorised arrivals caseload. challenging extended for been here generally have claims to valid not to have periods but found An increased number remain in Australia. of detained due to visa persons were cancellations on the basis of character caseload included a high the Also, concerns. Objective economic and appropriate lawful, provide To non-citizens. of unlawful detention Description non-citizens as required detain unlawful To legislation. under Commonwealth

REPORT ON PERFORMANCE OUTCOME 1 92 PART 2 REPORT ON PERFORMANCE against relevant instructions for alternative inquiries received from State authorities, detention arrangements, as are options for including the WA Office of Health Review, detainees with special needs. the NSW Health Care Complaints Commission and the Crime and Corruption A case management pilot was introduced at Commission of WA. Baxter Immigration Detention Facility (IDF) in October 2003. The pilot consists of Education of Children in Detention regular communication between As at 30 June 2004, 55 (all except one) departmental staff and detainees. Initial school-aged children (5-18 years old) results indicate that there has been detained in immigration detention including significant progress in relation to a number alternative detention (RHPs, foster care or of cases, an enhancement of the capacity to community placements) were attending deal with detainee needs and a decrease in external schooling in the community. complaints referred by the Ombudsman and Human Rights and Equal Opportunity The one school-aged child not attending Commission (HREOC). A formal review of external schooling was a seventeen year old the pilot will be made in the year ahead. located as a result of compliance action who was detained for four weeks. During that Formal Arrangements with State Authorities time he was provided with the opportunity The department continued to pursue formal to access on-site education. He has since arrangements with state authorities for departed Australia. education, policing, corrections, child welfare and health issues. For example, a Immigration Detention Advisory Group Memorandum of Understanding (MOU) was The department continued to support the signed with South Australia in relation to Immigration Detention Advisory Group the care of minors in alternative detention (IDAG) in its provision of advice to the arrangements (home-based foster care), Minister on detention issues including cooperative arrangements for policing enhanced case management and alternate services in South Australia became places of detention models, infrastructure operational (MOU nearly finalised), and issues and continuing support for the MOUs with Victoria and Western Australia establishment of further residential housing on child protection and welfare were nearing projects for women and children. IDAG finalisation. completed a comprehensive program of visits to immigration detention facilities in Public Scrutiny line with its terms of reference. The department responded to increasingly complex and higher levels of public scrutiny, Detention Services Contract OUTCOME 1 (Ministerial correspondence, HREOC and GSL (Australia) Pty Ltd replaced Ombudsman complaints). This included Australasian Correctional Management substantial submissions and responses to the (ACM) Pty Ltd as the detention services HREOC Inquiry into Children in provider. Transition to the new provider Immigration Detention, the report of which took place progressively during the period was tabled in Parliament on 13 May 2004. December 2003 to February 2004. A greater Responses were also sent in relation to level of reporting and clarity of service

93 children. Plans will be developed for the for developed Plans will be children. housing project of a residential development will department The in 2005-06. in Perth Term the Long also be implementing announced in the Detention Strategy 2004-05 Budget. delivery expectations from the detention from expectations delivery built into the contract was provider services Immigration Detention enhanced through of an the subject which are Standards, contract monitoring regime. extensive Office National Audit Australian The of Management of Detention Audit (ANAO) Contract Services into the report tabled its audit ANAO detention centres management of the While 2004. 18 June on ACM contracts with critical of the contract was the report did not examine the management, the audit suggested or extent to which improvements been incorporated into the have changes contract with services detention current to all the agreed The department GSL. and made in the report recommendations concerns were of the noted that many in the new contract with addressed already p192) 3, (Refer Part GSL. and Infrastructure Services that all continued to ensure The department with provided persons detained were and access amenities food, accommodation, medical and educational services to health, consistent with the Immigration Detention Standards. of existing detention The refurbishment facilities continued during the year. the Planning continued on improving and amenity of existing detention efficiency Immigration (Villawood in Sydney centres and Melbourne Detention Centre) to mainly Detention Centre), (Maribyrnong who have deal with authorised arrivals conditions. visa visa or breached overstayed will also commence ahead work In the year in housing project on a new residential and to accommodate women Sydney

REPORT ON PERFORMANCE OUTCOME 1 94 PART 2

1.3.6 LITIGATION REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.3.6 Quantity: 3,500 matters resolved* 5,284

Litigation Quality: Percentage of matters resolved in the 92% Minister’s favour.

90% of timetables and directions 100% imposed by the courts will be met within the extension period agreed by the Court.

* Includes matters resolved by the courts and AAT.

Objective Analysis of Performance To: Courts • effectively manage migration and • 4,991 applications and appeals to the citizenship litigation in the courts courts were lodged against and the Administrative Appeals department or tribunal decisions. This Tribunal (AAT) compares with 6,351 for 2002-03. • provide timely analysis and reporting • 4,709 matters were resolved in the of litigation decisions. courts. This compares with 4,363 for 2002-03 Description - of those matters decided at This output component supports Ministerial hearing 94 per cent were in and departmental decisions challenged in favour of the Minister. This compares the courts and the AAT and keeps the with 92.5 per cent for 2002-03. Minister and the Executive informed of • There were 3,935 active cases before progress. Where applicants challenge the courts as at 30 June 2004. This decisions, each case is reviewed before compares with 3,165 at 30 June 2003. hearing to ensure the decision is defensible. Analysis and feedback on litigation Administrative Appeals Tribunal decisions help identify and minimise legal • 406 applications to the AAT were problems and improve effectiveness of lodged against department or tribunal departmental decision making. Timely decisions. This compares with 520 for OUTCOME 1 reporting on litigation decisions contributes 2002-03. to the effective immigration processing of • 575 matters were resolved in the AAT. those people seeking to enter or remain in This compares with 403 for 2002-03 Australia.

95 - of those matters decided at - of those in 62 per cent were hearing This of the Minister. favour 66.4 per cent for with compares 2002-03. AAT as at 30 June 2004. This 2004. as at 30 June AAT cases before with 448 active compares 2003. as at 30 June AAT the • the cases before 277 active were There

REPORT ON PERFORMANCE OUTCOME 1 96 PART 2

OUTPUT 1.4 – SAFE HAVEN REPORT ON PERFORMANCE

Objective To provide temporary safe haven in Australia for people displaced by upheaval in their country.

Description This output provides temporary safe haven in Australia for those people who have been displaced by upheaval in their countries and for whom the government considers the most appropriate assistance to be temporary haven.

The majority of the people who came to Australia in 1999 under the safe haven arrangement have returned to their home countries, or have been allowed to remain in Australia temporarily to enable them to undergo medical treatment and psychological counselling under the temporary humanitarian concern subclass of the Humanitarian Program.

A small number of persons remain on Safe Haven visas pending return to their home country or resolution of their status.

Analysis of Performance As at 30 June 2004, 20 persons held Safe Haven visas. This is an increase of two on the number at 30 June 2003. OUTCOME 1

97 OCESSING R E P R KEY HIGHLIGHTS – OFFSHORE ASYLUM SEEKER ASYLUM – OFFSHORE HIGHLIGHTS KEY MANAGEMENT OFFSHO strategy came into operation (late processing offshore Since the government’s centres processing in offshore been accommodated 1,547 people have September 2001), have protection refugee Their claims for in Nauru. New Guinea (PNG) and (OPCs) in Papua High of the United Nations and the Office authorities Australian by been considered In resettled. been 839 have some Of the 1,547 people, Refugees (UNHCR). Commissioner for Of the Sweden and Canada. New Zealand, Australia, in variously resettled 122 were 2003-04, New Zealand and in resettled were while 32 non-refugees as refugees, assessed 90 were 122, or other programs. Canada under humanitarian it carried responsibility, which for in Nauru, Afghan cases UNHCR of by A re-examination UNHCR examined by All 22 cases Afghanistan. of in some parts changes by prompted was a re- DIMIA undertook On the basis of these changes, to be refugees. found were and 29 to be refugees with 146 found Afghans, caseload of 175 examination of its remaining not to be in need of protection. again found 93 returned of protection, not to be in need found were Of those accommodated in OPCs who The population at 2003-04. during country of origin or to a third to their country voluntarily resettlement. awaiting and 133 refugees comprising 92 non-refugees 225, 2004 was 30 June

REPORT ON PERFORMANCE OUTCOME 1 98 PART 2

OUTPUT 1.5 – OFFSHORE ASYLUM SEEKER MANAGEMENT REPORT ON PERFORMANCE

1.5.1 OTHER COUNTRIES

Performance Information

MEASURES RESULTS

Output 1.5.1 Quantity: n/a

Other Countries Quality: Effective support is provided to allow Appropriate health, welfare, persons in offshore processing centres education, catering and to be appropriately accommodated, infrastructure services cared for and given the opportunity for delivered by IOM. any asylum claims to be considered. All the residents of the OPCs have had their asylum claims considered by either UNHCR or the department, including a review of primary decision, if sought. In light of changes in some parts of Afghanistan, UNHCR and the department also undertook a re- examination of their Afghan caseloads in Nauru.

Nauru and PNG. Initial agreements between Objective Australia and the governments of Nauru and To facilitate the effective operation and PNG signed in 2001 have been extended on a management of offshore processing centres number of occasions. The governments of for asylum seekers in third countries. Australia and PNG extended the Memorandum of Understanding (MOU) on access to the Description processing facility in Manus Province, until Effective support is provided to allow 21 October 2004. In February 2004, the persons in offshore processing centres to be MOU with the government of Nauru was appropriately accommodated, cared for and extended until June 2005. given the opportunity for any asylum claims to be considered. The department maintained a liaison presence in Nauru to facilitate management OUTCOME 1 Analysis of Performance interactions on the ground and to enable The offshore processing centres in Nauru quick coordinated responses to operational and Papua New Guinea have been effective matters, such as medical evacuations. This in delivering offshore asylum seeker processing. presence, combined with DIMIA-hosted inter-agency coordination meetings, resulted The centres are managed by the in a high level of cooperation between the International Organization for Migration many stakeholders involved in the various (IOM) at the invitation of the governments of aspects of OPC management.

99 ebruary 2002, ebruary to 225 at 30 June, all of whom were in Nauru. to 225 at 30 June, all a continued pattern reflected The decrease during this and return of resettlement The population at financial year. Afghans, made up of 162 2004 was 30 June one Bangladeshis, three 56 Iraqis, and one Pakistani. Iranians two Palestinian, and children 29 women 141, Men numbered unaccompanied were of whom three 55, 133 were Of this population, minors. all of as refugees, resettlement awaiting Afghans. whom were their had of the OPCs have All the residents either the by asylum claims considered including a UNHCR or the department, In if sought. decision, primary of review of light of changes in some parts its UNHCR re-examined Afghanistan, On the Afghan cases in Nauru. remaining also the department basis of these changes, Afghan of its a re-examination undertook a total process of this As a result caseload. 22 as refugees; reassessed of 168 people were the department. the UNHCR and 146 by by A number of associated infrastructure These completed. were upgrading projects an enduring benefit to also provide works the local communities and included and water upgrading key electricity, and some associated infrastructure sewerage to provided also was Training works. civil made to were improvements local police, and security management infrastructure to local provided some assistance was medical facilities. The MOUs with Nauru and PNG provide for with Nauru and The MOUs 2,500 people – of up to the accommodation The PNG. and 1,000 in 1,500 in Nauru OPCs decreased population of the combined F a peak of 1,515 people in from

REPORT ON PERFORMANCE OUTCOME 1 100 PART 2

1.5.2 OFFSHORE TERRITORIES REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 1.5.2 Quantity: n/a

Offshore Quality: Persons in offshore territories provided In July 2003, 53 unauthorised Territories with appropriate accommodation, boat arrivals, intercepted on cared for and given the opportunity for the west coast of Australia, any asylum claims to be considered. were accommodated at the Christmas Island Immigration Reception and Processing Centre.

All persons processed in excised offshore places have access to a robust refugee status determination process and have received proper protection and support while their claims for protection are being determined. In 2003-04, 53 asylum seekers’ claims were assessed in excised offshore places (compared to 57 in 2002-03). Of these nine were assessed as requiring refugee protection (compared to nine in 2002-03). They were subsequently resettled in Australia.

Objective Analysis of Performance To facilitate the effective management and The temporary Christmas Island operations of processing centres in offshore Immigration Reception and Processing territories. Centre (IRPC) has capacity for 208 persons. Design development was progressed for the Description construction of a permanent Christmas Providing effective support for the Island IRPC with a capacity for some 400 OUTCOME 1 management of asylum seekers in offshore persons in permanent accommodation, plus territory processing centres to facilitate another approximately 400 in contingency their appropriate accommodation, care, accommodation. While responsibility for the consideration of their claims for refugee delivery of the IRPC is with the Department status and their subsequent resettlement of Finance and Administration, DIMIA has or return. the traditional ‘client’ role and participates in the design of the centre. A detailed design

101 ency g . s further land s g in contin ) I g w to be held by m - Detention for s 5 ed by the ed by s not occupied (Keelin hort-ter s s s a endor s s ent to proceed. ponent 1.3. a m m w ent a m ent in June 2004, allo 2004, ent in June ent. ation on detention operation ation on detention m s n develop m g i ection of the Coco s s at pre See Output Co infor facility. The facility i facility. Quarantine Station continue Quarantine Station the depart de A depart for the centre centre the for

REPORT ON PERFORMANCE OUTCOME 1 102 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

ALLOWANCE FOR PERSONS ON TEMPORARY VISAS IN THE HUMANITARIAN PROGRAM

Performance Information

MEASURES RESULTS

Allowances for Persons Quantity: The number assisted will depend 213 people assisted on Temporary Visas on the number of non-citizens in the Humanitarian released from detention on Program subclass 785 visas or arriving on subclass 447 or 451 visas.

Quality: Payments are made in accordance Payments were made in with eligibility criteria. accordance with eligibility criteria.

Objective detainees granted TPVs who fulfilled the To provide a cash allowance to holders of eligibility requirements for the allowance. subclass 785 Temporary Protection visas (TPVs) on their release from detention and In 2003-04, 189 holders of secondary to holders of subclass 447 or 451 secondary movement temporary visas received a cash movement temporary visas on their arrival allowance. By comparison, 314 received the in Australia. allowance in 2002-03 at the peak of resettlement from the Manus Island and Description Nauru offshore processing centres. A one-off cash payment to cover the living expenses of temporary humanitarian visa In 2003-04, the overall expenditure was holders after their release from detention or $34,294. arrival in Australia until their first Centrelink special benefit payment. The maximum payment of $222 per adult and $78 per child is reduced by a dollar for every dollar possessed by the visa holder. OUTCOME 1 Analysis of Performance In 2003-04, 24 TPV holders received a cash allowance, compared with 250 in 2002-03. This marked reduction is attributable to a decrease in the number of TPVs granted coupled with a reduction in the number of

103 s e, e ee, trative g s g g ND ini A chan m chan x x on refu 16 . s s s e tern Europe, to e s and the - s s ue s ation e ult and develop R e tralia. s ss orway), the secretariat the secretariat orway), pri s m s ent N m EFUGEE EFUGEE m in We in R s an avenue for an avenue upported key activitie upported s , infor , s ration i ustralia’s priorities and priorities ustralia’s overn g gs tate i A g s

003-04, at the request of the chair of the chair the request at 003-04, m g g 2 chieved. ustralia participated actively. ustralia participated contribution to the ad erica and Au erica and THE INTE eetin s A work continued its The secretariat on topics exchange on information to member states through of interest and distribution of documentation, meetings, of plenary organisation and workshops. groups working In for that year ( that year for gave additional focus to discussions additional focus gave on the exchange and information of persons with no permission return to remain. The range of discussions accorded with A YLUM, YLUM, R m m

and ation, and to con ation, s AS m of the IGC m s tralia’ t s s ylu nalysis of Performance T FO aintenance of databa s uch a A North A North s A Au co 1991). It provide 1991). infor approache policy innovative The IGC currently co The IGC currently participatin participatin m a ON I S AR al of g s t ET s TION to R s A (IGC). ith an s ustralia’s funding ustralia’s w of Extent to which Extent to which provides secretariat for forum effective exchange. information A contribution is provided in full and on time. EC ( ion- m S 5 s hed in , and the ULT s te g s S trative co trative y s ultation lin S s s tabli ini gg s u m Quality: Quantity: ration, prevent ille prevent ration, hed in 198 sm L CON s g al, non deci al, tralia contributed i s A m m ental Con the ad tabli m s s ed tralian policy objective tralian policy g s e ard m w ana an infor s ent of an effective ent of an effective IBUTION TO THE IBUTION NMENT TION POLICIE m m 4 to R R foru 2003-04, Au 2003-04, g g ecretariat for for ecretariat RA 55 ote S upport Au upport ration and people 0, m s g sylum, Refugee and sylum, 5 i akin Inter-Governmental Inter-Governmental Consultations on A Migration Policies MEASURESContribution to the RESULTS international protection. develop m $1 pro Description Durin To Objective Performance Information Performance the Inter-Govern The IGC i m independent Secretariat e independent Secretariat OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME CONT GOVE MIG

REPORT ON PERFORMANCE OUTCOME 1 104 PART 2 REPORT ON PERFORMANCE production of reports. The IGC also facilitated formal liaison between high-level officials from participating states through its annual Full Round of Consultations and the Mini Full Round.

The focus of the 2004 Full Round discussion was the return to countries of origin of persons with no permission to remain in IGC countries, including analysis of governmental policies, barriers and facilitation, and the perspectives of countries of origin.

These meetings provided an effective channel for articulating Australian perspectives and benchmarking our practices against global practice.

There are currently working groups on country of origin information, data, return/ transit, smuggling/trafficking, asylum and technology/biometrics. They meet on an annual or biannual basis.

During the year there were workshops on legal/illegal migration and specific asylum caseloads of interest to IGC participants such as Iraq, Somalia, Serbia Montenegro and Bosnia-Herzegovina.

In addition to Australian representation at workshops and working groups, Australian delegations also attended the Mini Full Round in Geneva in December 2003 and the Full Round in Norway in April 2004. Australia was also represented at a number of smaller meetings of interested states on OUTCOME 1 return and effective protection. Work Plans of the IGC are regularly evaluated by participating states at the Mini Full Round and Full Round consultations and the senior officials steering group meeting.

105 s a s s s N w a t

a s s A s w w han illion

to a eneral

g g s ed to g g m w

han

s m both the g e m g t Af FGH illion s ration m . i m g A s 003-04 under ite ss try of try 2 s ure that return ure .4 s s returnin for Af for 5 s g upportin t Iraqi CED s s han i ith repatriation to en A illion for Iraqi illion for g ration. Fundin ration. w ss g m

tainable. illion to a ms fghans and $5.94 million fghans and $5.94 million fghans and Iraqis and are ustralia’s contributions contributions ustralia’s s PL Af . By . m The total of $10.6 million The total of $10.6 million in available disbursed this item was as $4.66 million to assist A to assist Iraqis. A contributing to the are of displaced well-being A conditions helping to create return. their for m u g s ent in Iraq and to boo S helter and inco s .94 e ra

s 5 m s g m part of the UNHCR' part ic and initial reinte s s $4.66 ss che of $ illion to a illion in fundin tan i s s place g s ent and Mi m m s tan a m s di ed a .94 s , the project ai the project , hani ss are providin are 5 s g s tance, ba s hani place i bur TION OF DI TION OF g s ustralia s ade available in June 2004, and ai 2004, in June ade available ade available to UNHCR in March 2004. The 2004. to UNHCR in March ade available eneration ss A A Di to Af the capacity of the Iraqi Mini effort addre 2003-04, in addition to the $ The total of $10.6 available. already g available in 2003-04 under thi in 2003-04 under available di return proce return The fundin m and $ m fund The $4.66 Af repatriation pro repatriation a ITU s S - m m g . , t s s s o -ter -ter illion g g t and m s m id contributions paid in a timely in a timely id contributions paid fghans and Iraqis. , THE s A with manner and in accordance priorities. Government Extent to which Extent to which contributes to the development and implementation of strategies the international community to by the situation of displaced address A .2 5 SS ive, and Iraqi and Iraqi E s the condition s s S g R anitarian olved and lon s in m countrie identified the ent of a lon ent of a lon han han s in 2002-03 to ss g g ed the $ DD m m m Quantity: Quality: s prehen m A m ylu to hu s ite s s in the Middle Ea addre co e AID). the unre s EFUGEE s s s g t a TO g s tralia ha R s S placed Af placed Af tered by DIMIA and the by tered s s s ency for International for ency pon ent re-pha s g eload QI s ini ardin m upport fghan and g ent (Au s m ia. Au ia. A TIVE ca ote a coordinated, international ote a coordinated, , includin , s RA m g A m ws overn rated re g g tralian A tralia ource and fir ource s s s ND I tandin olution for di olution for olution for di olution for Performance Information Performance notably re notably South A inte s under thi available need for a coordinated, international a coordinated, need for to the develop approach in s s Description Au Objective To pro to the develop approach OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME INITI The jointly ad jointly Au Develop outflo A Iraqi refugees MEASURES to address Initiatives the situation of displaced RESULTS

REPORT ON PERFORMANCE OUTCOME 1 106 PART 2 REPORT ON PERFORMANCE provided to the International Organization for Migration (IOM) and the United Nations Development Group Iraq Trust Fund.

Analysis of Performance Australia’s position as a donor allowed the government to continue to promote development of comprehensive and integrated solutions to the situation of displaced Afghans and Iraqis. As at June 2004 approximately 3.1 million Afghans had returned to Afghanistan with the support and facilitation of the UNHCR and IOM, with the Australian financial assistance to these bodies an important source of support for their activities.

Assistance to the UN Development Group Iraq Trust Fund and IOM also seeks to assist with voluntary returns of Iraqis. The UNHCR estimates that around 50,000 refugees spontaneously returned to Iraq during 2003 and the World Food Program estimates that 122,000 had returned to southern Iraq at April 2004, the area receiving the vast majority of returns. OUTCOME 1

107 ion ion g ell the s ss and w ration

s g s i cu ular ration ent in s ue g m g i uch a m ss s

m e the IOM to ed s g g ed the in di s ithin the re body (the IOM body s ue people ration, a ration, g w . ration. A broader ration. g g on irre ss ana s i g involve i tate m reater international reater s m s ms m g

ent g m e it ideration of broader overnin in g ular s g g to encoura ration policy i ration policy affectin g s a . s g een trade and i s g overn ue w m g key by the international by ional foru ss chieved. ustralia took an active role at role ustralia took an active to ustralia used IOM forums s TION (IOM) - TION (IOM) entation of s ill lead to g i ration policy i ration policy ent proactive operational ent proactive A A IOM meetings and successfully key more encouraged IOM to be in our region. involved actively A pursue with other countries the a comprehensive need to take to the and strategic approach management of migration with emphasis on irregular particular migration and people smuggling. s m w g ervice by i m re s s RA g m to deliver effective and relevant effective to deliver een health and ple hip bet ore active role both role active ore s ple s w m 2003-04 the IOM focu ent and irre ic m m unity g g portant i portant m ure s tralia continue ration. ration MIG m s g g mm to i i i ea ove R s trate upport and encoura upport m a m m of i Durin attention of it on the con Council), s and beyond in en and beyond s relation and bet approache developin m Au take a policy analy policy co cooperation on better i e g of s h g t g . s TION FO g nity A ane and otin ustralia’s funding ustralia’s g and lin s A contribution is provided in full and on time. the Extent to which meets organisation member governments’ objectives. s tralian m m s , encoura gg s NIZ u an di rant ent throu ue A trative co trative g sm m ental body, IOM ental body, s the operational i m ss G g . m m s

ini R s ent of Au ent of Quantity: Quality: m eetin m rant contribution to IOM to m overn in the international L O ration i g an international tralia contributed s g s i s g s A i ic develop m t in ration, advance ration, m the ad s m in the area of pro in the area ed in Geneva and i ed in Geneva s g i ed it i s s s of ss of g m ration and the prevention of ration and the prevention u ard g TION s partner g ration benefit i w s an inter- ration and people A g of s i m IBUTION g s i to N e m R 7 ation ba g 2003-04, Au 2003-04, m R ed tandin s ith it ell-bein itted to the principle that hu g s unity to a g w w al upport the achieve upport

tralia ha ration and uphold the hu ani g s s s g 93,26 mm g mm nalysis of Performance i ana 7 MEASURESInternational Organization Migration - for Contribution RESULTS ocial and econo ociety. A ociety. Performance Information Performance challen $ s under act co A Au ille Description Durin To m policy objective policy OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME INTE m and Objective s the IOM. The IOM i the IOM. co or CONT orderly orderly

REPORT ON PERFORMANCE OUTCOME 1 108 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

JOINT COMMONWEALTH/STATE RESEARCH ADVISORY COMMITTEE

Performance Information

MEASURES RESULTS

Joint Commonwealth/ Quantity: 2 research Research projects during 2003-04 were: State Research projects. Completed Advisory Committee • a series on The People of Australia’s for the Payment to the States and Territories Australian Population, Ongoing Multicultural and • surveys of the Regional Sponsored Immigration Research Migration Scheme and the Skilled Program Designated Area Sponsored Scheme • impact of Migration on state and territory economies. Planned • effectiveness of cross-cultural training in the Australian context • social impacts of migration.

Quality: Feedback on The states and territories are actively usefulness of participating in, and fully support the the research. research projects.

Objective Analysis of Performance To provide information to assist with the In 2003-04 the research program completed formulation and assessment of policies by a series on The People of Australia's States Commonwealth, state and territory Ministers and Territories based on data from the 1996 and departments. and 2001 Censuses of Population and Housing. The main component is a tabular analysis at Description Local Government Area (LGA) level of religion, The Australian Population, Immigration and ancestry, birthplace, language and English Multicultural Research Program (APIMRP) competency with summary tables for each was established jointly by the state and territory based on these variables. Commonwealth and state and territory governments to undertake studies in the The series provides a publication and an areas of migration, migration settlement, Internet product for each state and territory multicultural affairs and population trends. showing statistical summaries and community OUTCOME 1 Individual studies are designed to gather profiles of ethnicity indicators by LGA. A information not adequately covered by national overview presents similar information existing data and surveys. to the state and territory products at the national level. In 2003-04 the Australian Government contributed $50,000 to the APIMRP. The research program commenced surveys of the Regional Sponsored Migration Scheme

109 and the Skilled Designated Area Sponsored Designated Area and the Skilled impact of on the research and Scheme economies. on state and territory migration by is expected of these projects Completion late 2004. policy tools for important are These products the program's address makers and directly also program The research objective. core of on the effectiveness commenced research Australian training in the cross-cultural impacts of migration. context, and the social by the international Broader policy analysis international to greater community will lead issues and cooperation on migration policy better implementation of managed governments. by migration approaches

REPORT ON PERFORMANCE OUTCOME 1 110 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

OFFSHORE MANAGEMENT OF ASYLUM SEEKERS

Performance Information

MEASURES RESULTS

Offshore management Quantity: n/a of asylum seekers Quality: Effective care is provided for IOM managed the OPCs and asylum seekers in offshore delivered services detailed in an centres and payments are exchange of letters between the made in accordance with department and IOM. It continues agreements. to provide high quality, responsive and effective care for asylum seekers in OPCs.

The IOM submitted monthly invoices to the department for retrospective payment for services and goods purchased for the OPCs. These invoices were paid on time.

Objective IOM is an independent international To support the government’s unauthorised organisation staffed by international civil arrivals strategy by providing for the servants who work according to the IOM’s effective operation and management of own Charter. It is well-regarded processing centres in third countries. internationally for its care and support of migrants, asylum seekers and refugees. Description Care is provided for asylum seekers in The services delivered by IOM at the OPCs offshore processing centres that accords with are detailed in an exchange of letters international standards and associated between the department and IOM. A payments are made in accordance with number of consultative management agreements. strategies have been employed to provide assurance that these services have been Analysis of Performance provided appropriately. These include The International Organization for regular meetings with representatives of OUTCOME 1 Migration (IOM) manages the offshore IOM, the presence of a DIMIA Liaison processing centres (OPCs) in Manus Officer at the Nauru OPC and previously Province, Papua New Guinea (PNG) and at the Manus facility, and day-to-day Nauru at the invitation of the governments consultations at the operational and of PNG and Nauru respectively. The senior management levels. These strategies Australian Government meets all costs and structures are articulated in an associated with the operation of the centres. Assurance Framework.

111 s hence w

m s g on s ed boat s ptin tralia by boat ha tralia by m s ere returned “fro returned ere w 3,649 people in 2001-02 (of 3,649 people ed entry to Au to ed entry e 600 s m e”); to no unauthori m ber of people atte ber of people o in 2002-03 and 82 per in 2002-03 and 82 m s s m

m ho the nu unauthori fallen fro w arrival in 2003-04. they ca e g 0. . ua s s s g 55 e. onal e of atellite . IOM . m s to the s g

s t for the t for s ) and illion hore s ber 2001 g and ional s ent of the ent for . Thi . tance s en . other than g s m s m s s s m m ber 2001, h priority to ately 1: ately e ms ident g g ent m ed for the ed for ed for 1,000 ed for s m ide ran s i unity health h quality and h quality m of w hi aterial x g a qualified IOM a qualified w s $40.4 Septe s s ana ). In addition, hoppin s illion. had ri m by boat. Actual boat. by s s a m a

(includin ’ circu ’ s ove mm a m s ularly attend ularly s m addition s ive g ber

s w w g ere paid on ti ere m s g w hich include lan kill ade a provi m fro co .8 illion for the operation illion for onthly invoice onthly purcha w s s for for appro s pective pay pective

w 7 ure allo ure s s m s s n centre s m m g ( of OPC re a ident it w in it s g et y, nu w s fi ion ood to Internet and per g ms $18 , readin , ard the end of the 1990 ard s g ws s . IOM . include g 2003-04 s s puter s ed arrival ss w ra a itted ere no ne ere s to provide hi to provide m m g s cur w ure activitie ure w m ra g s x the re trate ervice ellbein . Thi . tralia e invoice g s s s s s s ed boat arrival in ub chool

w ed children re ed children s . The total operational co The . s s a e of occupational activitie g ith population g s in Nauru there there in Nauru introduction in Septe introduction ent for retro ent for g s and for and for s ive w in ail in the to s and co mm s ms m ular acce ular e ion, video ion, e there e there and Nauru OPC i s e . The . . At 30 June 2004, for every 80 OPC every for 2004, At 30 June . s ss s s m g g atically to atically e tic pro ocial g s s ra unauthori born s s m g sw e- ss pon ident penditure for for penditure w w s s x ervice port and lei port •re • a ran there are: there •re The 2003-04 Bud cla televi education pro e dra Since it s The IOM depart ne of the OPC Prior to the introduction of the off Prior to the introduction proce unauthori doctor readily available. The doctor/patient available. doctor readily Au ratio in IOM continue holi OPC s becau allocation of $106.9 pro re re OPC the Manu 2004 to June ne School-a Nauruan chan continually revie continually

REPORT ON PERFORMANCE OUTCOME 1 112 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

PAYMENTS TO THE AUSTRALIAN RED CROSS SOCIETY FOR ASYLUM SEEKER ASSISTANCE SCHEME

Performance Information

MEASURES RESULTS

Payments to the Quantity: Those eligible to receive 1,832 persons assisted Australian Red Cross assistance. Society for Asylum Seeker Assistance Quality: Payments are made Contractual obligations met. Scheme by the Red Cross to eligible asylum seekers in accordance with contractual obligations.

Objective support. Applications for assistance at To provide financial assistance to eligible review are considered through the ASA asylum seekers awaiting decisions on their exemption process on a case-by-case basis. protection visa application. Analysis of Performance Description In 2003-04, 1,832 clients were assisted under The Australian Red Cross (ARC) has the ASA at a cost of $4.4 million compared administered the Asylum Seeker Assistance to 2,070 clients assisted at a cost of $9.5 (ASA) Scheme under Agreements with the million in 2002-03. The reduction in cost Commonwealth since 4 January 1993. ASA and persons assisted is mainly attributed to provides financial assistance to asylum the falling number of the East Timorese seekers, determined by the ARC to be protection visa caseload. Other factors without means of support or disposable reducing the costs and numbers assisted are assets, who have been awaiting a primary a continued decline in the number of new decision on their Protection Visa application applications for protection visas from people for six months or more. The Scheme in the community and the timely processing provides assistance for basic food, shelter of new protection visa applications. and health care. The rate of financial assistance is equivalent to 89 per cent of OUTCOME 1 Centrelink payments.

Since 1 July 1999, eligibility for ASA has been extended to include both primary and review applicants in financial hardship who are unable to meet their basic needs and who have no continuing and adequate

113 lati ve s i g ade. m

ith le s . s ade in w

m ent

ent S s m m ent ULT m S o pay E w require accordance accordance Pay ade in accordance ade in accordance m ter for Finance and Finance ter for s are are s tration s ent ini m m ith Mini d A w Pay Quantity: n/a T Quality: . 7 ection ct 199 s A SR E ent and under s R m e U g ent AS m ccountability OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME MANAGEMENT THE FINANCIAL 33 OF UNDER SECTION PAYMENTS 1997 ACT AND ACCOUNTABILITY Information Performance A 33 of the Financial 33 of the Financial Mana Pay ME

REPORT ON PERFORMANCE OUTCOME 1 114 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

REFUGEE, HUMANITARIAN AND ASSISTED MOVEMENTS, PASSAGE AND ASSOCIATED COSTS

Performance Information

MEASURESRESULTS

Refugee, humanitarian Quantity: Up to 4,000 refugees 3,504 and assisted movements moved to Australia. – passage and associated costs Quality: Client satisfaction with No complaints were received travel arrangements. from entrants.

Objective The IOM arranges medical screening services To assist the movement of applicants who when requested by DIMIA posts. are approved for entry to Australia under the refugee component of the Offshore The IOM is also responsible for ticketing, Humanitarian Program and a proportion of pre-embarkation and coordination offshore entrants under the secondary arrangements associated with the movement movement provisions. of funded refugees. The IOM is reimbursed for all transportation and service costs Description incurred in the movement of these funded DIMIA has a contract with the International refugees to Australia. Organization for Migration for the assisted passage of applicants who are approved for Analysis of Performance entry to Australia under the refugee $6.134 million was allocated under this component of the Offshore Humanitarian program. The overall expenditure was Program. These include visa subclasses 200 $4.063 million with 3,504 persons arriving in (Refugee); 201 (In-country Special Australia. This is lower than expenditure of Humanitarian Program); 203 (Emergency $5.25 million, with 3,822 persons arriving in Rescue); 204 (Woman at Risk); and a Australia in 2002-03. proportion of 447 (Secondary Movement Offshore Temporary Entry) and 451 (Secondary While the number of arrivals under the Movement Relocation Temporary Entry). contract in 2003-04 was down, the significant reduction in expenditure is OUTCOME 1 The assistance provided under this contract attributed primarily to the favourable covers the full cost of medical examination Australian/US dollar exchange rate and airfares to Australia for eligible movement, from July 2003 to February 2004. applicants. The estimated number of people to be assisted under this program is 4,000.

115 g to s to , s g ade m on are s fghans s m fghan t A s ylu A fghans s e receivin A ere ere s ustralia and .1. e co w 5

A s s ent of the ell, airfare ell, for a for aiver of debt o provided. s m s w

w s of $10,000 per hich to accept. hich m w u ere al ponent 1. m fghans and nine Iranians in. A in. in w i ance offer ined and tho m s ance provided $2,000 per ance provided g A odated at the OPC tance ele x voluntarily returnin voluntarily ustralia: ustralia: w m s s w a i A A application m 003 respectively, 3,093 003 respectively, ss on mm s 2 ealth s entation and w m on and 003-04, 50 003-04, for of those people eligible 003-04, output co land and Nauru – the 2 ively a 2 2 s 9 returned home voluntarily and and home voluntarily 9 returned ration allo total of 437 people accepted the offer of total of 437 people accepted the offer m ince the implementation of the ince the implementation ration allo 2 00 I ss mm g and 151 Iranians have been offered the been offered and 151 Iranians have package. reintegration those located in the Offshore For (OPCs): Centres Processing A allowance. the reintegration those in For In accepted the package. In 49 packages, the reintegration and nine Iranians departed allowance. the reintegration received those located in the OPCs: For 4 received the reintegration allowance. the reintegration received For those in For S in packages and Iranian reintegration 2 g s re on, up to a ily, for per for ily, g s m et fro ere then acco ere ere finally deter finally ere w Manu pro m Reinte w had 28 day an offer The financial a reinte per their country of ori their country travel docu the Co fa S ent m ho ration g w e NCE s tended x A ho tan. s Payments are made are Payments with in accordance eligibility criteria. Those eligible receive Those eligible receive the allowance. w

s tance to all ent e of s i hani m m g ss LLOW ith the Govern Quality: Quantity: A ration of tho w g of nationality, of nationality, overn g orandu ss ent offered reinte ent offered ration a m m han national g g h to return to their country to their h to return TION s ardle (MOU) i g g a Me w RA g tan on 16 May 2002, the 2002, tan on 16 May , re to Af to s s ho s nin w

g tandin i in. s s hani s g ance g on tralian Govern w s s llowances EINTEG MEASURESReintegration A RESULTS of ori On 30 May 2002, the 2002, On 30 May of reinte the offer individual of Af Au allo volunteered to return to Af to to return volunteered Description After Objective facilitate the reinte To per Under Performance Information Performance OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME R

REPORT ON PERFORMANCE OUTCOME 1 116 PART 2 REPORT ON PERFORMANCE Following the signing of an MOU with the For those located in the OPCs (output Government of Iran on 12 March 2003, a component 1.5.1) : reintegration allowance was developed and •as of 30 June 2004 a total of 437 progressively offered to Iranian nationals in people have accepted the offer of a detention as they became available for reintegration allowance for voluntary removal. Iranian detainees who declined the return since its introduction in 2002. initial offer prior to the commencement of Of these, 429 have returned home involuntary removals have been offered an voluntarily and received the extension of the package (at the amount of reintegration allowance, comprising $1,000 per person/$5,000 per family). 407 Afghans, 10 Iranians, four Turks, Iranian residents of the Nauru OPCs were three Pakistanis, three Sri Lankans also offered the package. and two Iraqis •eight people in Nauru who accepted A small number of Iraqi nationals in the reintegration package have yet to detention sought reintegration assistance in make arrangements to return home order to return to Iraq. Financial assistance • during 2003-04, 56 people returned equivalent to that offered to Afghan voluntarily to Afghanistan from Nauru nationals was provided. and received the reintegration allowance.

Analysis of Performance For those in Australia: • a total of 15 Afghans in an Australian detention facility and 37 Afghan nationals holding TPVs accepted the reintegration allowance during 2003-04, compared to 46 and 41 respectively in 2002-03 • of those accepting the allowance, a total of 12 Afghans in onshore detention and 34 Afghan nationals on TPVs returned during 2003-04, compared to 50 and 21 respectively in 2002-03 •as at 30 June 2004 the MOU with the Iranian Government and the provision of the reintegration allowance facilitated the return of 22 OUTCOME 1 Iranian nationals in immigration detention, compared to six in 2002-03 • further returns are expected in 2004-05.

117 e , s s s t e s s s i a m h there s S o ss e on ent in g s s ental m m a holder parable m ance for ber of s ion. Thi ion. m w NCE s m ove porary Safe porary ed to a A e in m tralia. s co m s g s u provided a equently had a equently s s allocated under s w a s ber of vi a w are provided to tho provided are porary Safe Haven porary m upport to per upport s w ith any ith any LLOW 1 s ance provi m 5 2003-04. The 2003-04. w ent ha A of the Te of the w

g s s a 2001-02 appropriation m ance 6,6 and con but are in need of but are ible for other inco ible for m 7 porary Safe Haven vi Safe Haven porary w s g ere paid the allo paid ere e in the total nu m tatu s m w s ra the financial year. VEN fro afe haven in Au in afe haven overn g s g s g upport. A ho held Te ho held ho a a holder. s ance rate, nu ance rate, ent s w w w penditure in 2002-03 althou penditure

on Te on

w pro m s s s ount of $ s x the pact on the 2003-04 depart durin afe haven allo afe haven m m on on on m e period durin s s an increa porary porary FE H s s s ount ploy placed by upheaval in their country for in their country upheaval placed by s penditure in 2003-04 penditure a a validity period or chan a validity penditure varie penditure m nalysis of Performance s s m s ith e ho ho are not eli ho are a x m x m o upport benefit upport per per Haven vi Haven e vi the allo appropriation. An a vi E financial a s nil i di w $100,000 In 2003-04, w A the thi for Objective Description allo Safe haven per w SA financial provide To e w s te OUTCOME ONE ADMINISTERED ITEM ADMINISTERED ONE OUTCOME

REPORT ON PERFORMANCE OUTCOME 1 118 PART 2

OUTCOME ONE ADMINISTERED ITEM REPORT ON PERFORMANCE

SPECIAL APPROPRIATION – STATUTORY SELF-REGULATION OF MIGRATION AGENTS

Objective from 1 July 2004, to enhance consumer To ensure the satisfactory self-regulation of protection and the professionalism of agents the migration advice industry. in their dealings with clients. Significant provisions include a regime for removing Description from the industry agents engaged in The migration advice industry in Australia vexatious activity, new criminal offences to operates under statutory self-regulatory agents not declaring their involvement, new arrangements detailed in Part 3 of the publication powers for the MARA and new Migration Act 1958. Under these powers, power to caution agents with conditions. the Migration Institute of Australia (MIA) was appointed as the industry regulator, A discussion paper on possible options for known as the Migration Agents Registration regulating migration agents overseas and the Authority (MARA). immigration-related activities of education agents was publicly released on 26 May 2004. The core functions of the MARA include the Consultations close on 9 November 2004. registration of migration agents, complaints handling and the application of sanctions A discussion paper on options for prescribing against migration agents who have breached professional indemnity insurance the Migration Agents Code of Conduct, in requirements for migration agents was Schedule 2 of the Migration Agents publicly released on 10 May 2004. Regulations (1998) (Agents Regulations). A new Deed of Agreement with the MIA The number of registered migration agents focuses on streamlining and improving grew by 190 agents from 3,084 at the MARA’s effectiveness as the 30 June 2003 to 3,274 at 30 June 2004, a industry’s regulator. growth of 6.2 per cent (compared with an 11.2 per cent growth in the previous year).

In 2003-04, $3.70 million was budgeted against this item. The final appropriation was $3.49 million. OUTCOME 1 Analysis of Performance The department implemented recommendations made by the 2001-02 Review of Statutory Self-Regulation of the Migration Advice Industry. The Migration Act 1958 and the Migration Agent Regulations (1988) were amended, effective

119 sm m ra rant and g g i internal g m , rated approach ervice delivery. ervice g ulticulturali s ms m ration and g provin ra i g m and m ent, g m on i een s w ettle s bet s hip require an inte hip require e s g entation and evaluation. DIMIA entation and evaluation. m anitarian anitarian entry pro entry anitarian ervice delivery, policy and pro policy delivery, ervice s m m ple m The linka hu hu continued to focu plannin coordination, and citizen to i ed g e s s ed s g ony’ s s ith m latin rant w are: s ociety g s the s i revi e ity. s g s s m m a

s s hip, Service and , tran in Har ent’ ent’ an increa , includin , s otin s g g g s s ter m m a m s e include ere introduced to introduced ere w hip and the rant coincided m w s ho beca s ity, and ity,

g i s , pro s ervice w overn ental output overn s s ent fo g m g hip in 2003-04. Increa in 2003-04. m s e trainin s ent s m g outco ent m s . for for ua ity, and enable ity, ervice m s s tralian citizen g s s s

g depart and Interpretin ic, cultural and political life in prove contributes to a society which contributes g ettle g Au s m to participate equitably in equitably to participate m tralian citizen ociety. h lan o s ervice s s diver s s s ent Service ber of people w s and participation in national and participation li ee under thi m m latin g s g ss s of cultural diver e T entation of the entation of the ent tralian Citizen s s ion of m ony Day celebration Day ony m m upportin m s s anitarian entrant m tralian tralian citizen nificant i s s arene m ple ple g ulticultural policy and ‘Livin and ulticultural policy ulticultural policy. There There ulticultural policy. hich value w ocial, econo ettle m m s i a Har benefit i Au Si and refu hu value of Au of value s provi and interpretin w appreciate Activitie in the nu 2.3 Au 2.4 of Cultural Diver Appreciation adult En m 2.1 Settle 2.2 Tran values Australian citizenship, appreciates citizenship, values Australian enables migrants to cultural diversity and participate equitably. The OUTCOME 2 OUTCOME Outco initiative. The depart initiative. Au m

REPORT ON PERFORMANCE OUTCOME 2 120 PART 2

OUTCOME TWO PERFORMANCE - EFFECTIVENESS MEASURES REPORT ON PERFORMANCE AND RESULTS

MEASURES RESULTS

Extent to which settlement planning arrangements and services equip eligible migrants and humanitarian settlers to participate in society

Level of participation measured through program Ongoing service provider reporting demonstrates evaluations and surveys. high level of client participation.

Levels of client outcomes from settlement services Ongoing service provider reporting demonstrates measured through client surveys. strong client outcomes. Migrant Resource Centres (MRCs), Migrant Service Agencies (MSAs) and organisations funded under the Community Settlement Services Scheme (CSSS) continued to report strong support for DIMIA’s settlement services.

Extent to which settlement needs of eligible refugee and humanitarian settlers are met

Level of satisfaction with settlement services Integrated Humanitarian Settlement Strategy among eligible refugees, humanitarian settlers (IHSS) evaluations conducted among eligible and community groups who work closely with refugees and humanitarian settlers found a these people. very high level of client satisfaction with IHSS services.

Extent to which Australian citizenship is valued

Australian citizenship rate of overseas born. Estimated to be 75.1 per cent based on the 2001 census. This compares with 64.8 per cent in 1986.

Level of community awareness of Enhanced community awareness is evidenced by: Australian Citizenship. • continuing positive feedback provided in large numbers of ministerial and other correspondence on amendments to the Australian Citizenship Act 1948, particularly repeal of Section 17 and provisions to benefi t young people • successful promotion campaign in 2003 maintained; the positive trend in application numbers across the campaign period in comparison to the base year 2000 • conferral numbers on and around Australian Citizenship Day in 2003 and Australia Day in

2004 remained high OUTCOME 2 • an almost 400 per cent increase in volume in the number of press, radio, television and Internet items relating to and surrounding Australian Citizenship Day 2003, compared to the previous year.

121 ervice ervice S ustralasian A ustralian Muslim ustralians living living ustralians A A ustralians - were ustralians - were ustralia, a product of a product ustralia, A A dvisory Bureau, provided provided Bureau, dvisory was invited to participate to participate invited was ustralian Public A A A ustralians, ustralians, members contributed on one A ustralia’s social, cultural and social, ustralia’s A A ustralia, with a wide cross-section of of with a wide cross-section ustralia, of cultural the value ustralian society and cation and discrimination against Muslim 004, the themes for the national grants the themes for 004, 2 A A ity s agencies reported, and overall reporting reporting and overall agencies reported, with reported, In total 58 agencies improved. indicators relevant 53 meeting all performance to them. information for individuals wanting police police wanting individuals for information assistance at the local level. businesses of 300 leading Representatives the by organised events attended two and training Leading education department. higher education in the schools, organisations education and training (VET) and vocational the facilitated by sectors attended a workshop participants by leading to agreement department, on with the department collaboratively to work agenda. the diversity progressing Higher numbers of Police Multicultural Police a national partnership with the with a national partnership women and Indigenous and Indigenous women of community reporting suggested by in part considerable reporting example, For issues. on continued incidents of received was vilifi the launch of the Guide Conversely, women. in to the Role of Police in rural and regional areas, areas, in rural and regional in a nationally broadcast ‘hypothetical’ about ‘hypothetical’ broadcast in a nationally The and multiculturalism. policy refugee a range of accepted Chair and members have to speak at academic and professional invitations seminars and state-wide meetings of business CM leaders. economic well-being. The Chair of the CM local community of occasion to the resolution tensions. relations In - older round Living in Harmony grants and Harmony Day Day and Harmony grants Harmony in Living interest engender considerable continue to areas and metropolitan regional in remote, of over received The department organisations. grants in Harmony Living 500 applications for and event Day 4,000 Harmony and logged nearly registrations. order product 693 pieces of The Ministers received its relevance about the policy, correspondence to to diversity ervice in a ervice S appreciate cultural diver appreciate s ustralia: United in Diversity in Diversity ustralia: United tralian ociety. s A S ). A ustralia (CM policy and its implementation policy Multicultural the Council for by the work A the Multicultural the Multicultural Level of interest in productive diversity by the by diversity in productive Level of interest institutions. sector and educational private the public sector of the by Level of application of Public principles of the Charter Diverse Culturally Extent to which, within the Living in Harmony in Harmony within the Living Extent to which, national action local issues can inform initiative, and vice versa. - Level of awareness and response by stakeholders to: by and response awareness Level of initiative in Harmony - the Living - Extent to which Au Extent to which

REPORT ON PERFORMANCE OUTCOME 2 122 PART 2 REPORT ON PERFORMANCE Extent to which Access and Equity and The number of diversity-related interactions productive diversity strategies are integrated in between the department and business the public and private sectors. organisations and representative bodies increased, along with improved access to business support tools on the department’s Diversity Australia website.

Extent to which signifi cant community relations The Muslim Women’s Forum, organised by the issues are successfully managed with community department, contributed to the development and other government jurisdictions. of mutual understanding and support among Australian women.

Extent to which the CMA contributes to the Through three task groups, linked to the implementation of the Multicultural Australia: department’s Multicultural Affairs Branch, United in Diversity policy, particularly in relation CMA members assisted in the staging of high to achieving harmonious community relations and profi le events to publicise Harmony Day and productive outcomes. promote multicultural policy, and in promoting the benefi ts of cultural diversity to high profi le business and opinion leaders. OUTCOME 2

123 t s ss ss i . s ith ss m of ine w s g s ra t the hich ony orth Party e tory, g s , in s s ent and g w s w s m , hed the s m ain ony, acce ony, s een faith , in g ue e and a pro pared pared g s tralia: boli tandin s m g w s in ss ory Bureau. ory s ent m m s s i i ent and y m tabli and hi s s overn s June 2004 in 2004 June s s ’ Workin ’ m rant g , co 5 s e g t year ony initiative, ony ance a ere reported in reported ere s g m pha takeholder m under . a w m s overn s s ith e e Society, of e Society, g m ity National Bu unity har g s s on 2 w local , belief ,

, e unity s s m s ent’ s in pa and the 19 Har ony Day Day ony and s mm s m s m in Har on en mm ue g s petitive advanta petitive ony Day Day ony link unity relation uch a ss ored by by ored g s m m s

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ector partner e of co s g in creatin mm s g w le ith the Council for Multicultural ith the Council for m g

ation on tradition tend the s ony 2003-04 co ony s unication and cooperation bet w x ra ic direction ian Police Multicultural Advi Multicultural ian Police ever for Har ever for m

tin ity to their co s m g s g pecific s s entation of the Multicultural Au the Multicultural entation of gs i Kit in March 2004. Drake International, the Drake International, 2004. Kit in March s throu mm g tralian Indu m s advice advice ss tralia’ s en and conducted a foru challen g ration and Multicultural Affair ration and Multicultural pro ociety. s trala hich e infor ance indicator trate s ith ful inter-co s g g s s m ple g i hole-of-co w m w ss o ith private ith private in Har

, m w g hip s g w w s

and a mm tered link tered t in diver project s s m m ucce g ork for co ork for onitorin ony Day event Day ony s (46 in 2002) reported on their perfor (46 in 2002) reported tralian li ork ity Trainin s s on the ity effectively. , the launch of the Productive Diver of the Productive the launch , s w m orkin m s s o fo w g enced i e and other educational in the

s , providin , gs w ity. s s g s in s m titute, the Au the titute, . and the Au and the and unity and Au unity and s s s s ittee of I mm encie Har edia ss in Au in youth and ‘ and youth g 7 can inve ith Mu ue m s unity. the product ony partner ony g 6 ent al e diver mm w chool e g w mm 7 s g ss m in m ation , ss I s s mm edia favourability ratin edia favourability ivene ent co affectin ss s Co s s ana ource In ource other thin m m ealth a g and a fra ine s ani tralia by fundin tralia by g s s ulted m ue t w s g ber of s s ponded to the continuin ation ss featured in the Livin featured e in Har on s m s s on bu g g i or ider co een the co s m ony Day and by and by Day ony ity policy, focu ity policy, s g an Re s w w ani m ay ity, inclu ity, of Au of mm m et 100 per cent of the perfor g en’ s tron s w . Independent . ent re ent built on previou ent con s ector to s m in, a in, m et out in the Charter of Public Service in a Culturally Diver in a Culturally of Public Service et out in the Charter s

in 2002. m m m g o s s s plorin Har

8 Co unity Relation x g s w 5 opportunitie g and the people. The depart people. unity or mm s encie encie otin ultation Report and the Diver ultation Report inatin g e of the g g s tralia, the Standin tralia, tralian Hu m m s s m portance of the rule of la portance mm ere involved in developin involved ere 3 a roup m different part different the private the private 5 In 2003, In 2003, g on Co i pro 2004. A record nu A record 2004. 19 a indicator Inter-faith project Inter-faith They included outreach activitie They included outreach The depart creatin Sydney, e Sydney, Au 2003-04 the Livin So KEY HIGHLIGHTS – APPRECIATION OF CULTURAL DIVERSITY OF CULTURAL APPRECIATION – HIGHLIGHTS KEY the depart In 2003-04, and equity and productive diver and equity and productive The depart co partner Day Au the different national Con After particularly addre After particularly cooperation bet youn United in Diver United in cultural diver w The depart cul

REPORT ON PERFORMANCE OUTCOME 2 124 PART 2

KEY HIGHLIGHTS - AUSTRALIAN CITIZENSHIP REPORT ON PERFORMANCE

101,464 people became Australian citizens by grant, descent and resumption. There was an increase of 10 per cent in those who became citizens by grant compared to 2002-03.

The integrity of Australian citizenship was strengthened through the introduction of new character checking procedures for applicants.

There was a 396 per cent increase in media items (press, radio, television and Internet) relating to Australian Citizenship Day during the campaign period 1 August to 30 September 2003, compared to the same period in 2002. There was a 21 per cent increase in citizenship applications in the same period.

KEY HIGHLIGHTS - REVIEW OF SETTLEMENT SERVICES

A highlight of the year was the response to the Review of Settlement Services for Migrants and Humanitarian Entrants. Following the advice of the whole-of-government Settlement Services Taskforce, chaired by the Department of the Prime Minister and Cabinet, Minister Hardgrave announced, in the context of the 2004-05 budget, the government’s decision to commit an additional $100.9 million over four years to implement the recommendations of the Review and significantly improve settlement services for humanitarian entrants and migrants.

In total 20 of the 61 review recommendations have been implemented: • the Department of Employment and Workplace Relations (DEWR) is piloting a service for migrants and humanitarian entrants to help them gain work experience (recommendation 10) • the government agreed to fund early intervention strategies that recognise and support young migrants and humanitarian entrants at risk of not making successful settlement transitions (recommendation 15) • the Department of Education, Science and Training (DEST) has reviewed the New Apprenticeship Access Program criteria and ensured that the program is accessible to newly arrived migrants and humanitarian entrants (recommendation 18) • the Department of Health and Ageing has revised its arrangements for consulting with migrant communities with ageing populations and its arrangements for facilitating access to services for these communities (recommendation 19) OUTCOME 2 • DIMIA expanded pre-embarkation cultural orientation classes for humanitarian entrants (recommendation 30) • DIMIA introduced a tenancy training program into the Integrated Humanitarian Settlement Strategy (IHSS) (recommendation 32) • DIMIA enhanced the package of goods available under the IHSS Household Formation Support service (recommendation 33) • IHSS service providers’ responsibilities for assisting entrants to access medical attention were clarified in contract variations (recommendation 34)

125 s e m / m m ra s ms g ra s ra g and s g e , outco , 3). rant g ent s 5 g g ent Pro m rant ua for MRC for g m g ein g ork pro g rant and to recruit for appropriate for s w g s i unity m endation 49) anitarian Pro anitarian endation mm of their arrival m , are unable to take unable to are , endation 41) s s unity lan endation 44) mm mm e Enhance ith the output 0) on mm for National Accreditation National for s 5 endation 42) tate and territory ibility require w m s ill help mm

mm s g g rant co w ency (MSA) ency (reco

g mm s (reco g i s idie ent and reportin s s ervice provider ervice ed care for culturally and culturally for ed care m s t five year t five (reco g s s ay. ub onal rea ssm s s w ent of Health and A and ent of Health (reco e endation for unitie for for m s ss of a s rant ms for the AMEP Special Preparatory the for hed. Thi hed. e Tutor Sche e Tutor g s mm ie m s ra provided by by provided mm g m s g ra e under e tuition under the Adult Mi e tuition under the level g upport to Special Hu upport s s co (NAATI) accreditation fee accreditation (NAATI) aintenance of co g to fund ance a s g ily or per or ily s Ho rant Service A rant Service g i ithin the fir ere developed (reco ere bined trate s m m m s g ua m s in pro ed w w ed hour m anitarian entrant g ra g s s w g ork pro m e cour er g w been aboli in the Depart m ) s e fundin s h lan 7 ua endation 36) endation s s ent and g endation li ho, for fa for ho, m g for perfor for eted hu mm s w ent of MRC and MSA fundin ent of MRC and MSA i

g h the AMEP’ h the mm unitie s s m g all and e n and Interpreter ition to the co s t AMEP delivery (reco t AMEP delivery g mm s s (reco reco i sm s (AMEP) ha endation 4 ioned to identify the availability, eli availability, ioned to identify the ioned to identify

it on En g identified in ss m er s ss throu ss m m e co i lator i 1) s s reed to increa reed reed to fund increa to fund reed reed to fund increa reed reed to pilot a pro to pilot a reed reed to create a ne to create reed s mm 5 ra g g g g g ms g a Second Lan ainin to a s mm mm ra s the tran m g endation 48) pecifically tar pecifically g s h a co co (reco ent a ent a ent a ent a ent a ource Centre (MRC) and Mi (MRC) Centre ource s s s s ent need h Pro s clarified the ba a a s li m m m m m mm proved the ali proved s m anitarian entrant g li w w upported the develop upported endation 39) endation 40) endation for for ent m and propo g m s s tically diver tically m m ore clearly articulate their role, their role, articulate clearly ore pendin ual people fro s ettle on the re s overn overn overn overn overn mm mm mm m tance pro g ra s rant Re ui g g g g g s g up their tuition under the AMEP up their tuition under the (reco hu - the five-year li five-year - the En ss i earch earch earch earch g g e of En s s re s ss overn g Pro lin (reco (reco a that MSA volunteer tutor volunteer bilin Authority for Tran for Authority (reco u entrant and g • DIMIA • the •Mi • the •re • the • the •re • the Pro • DIMIA i • DIMIA ha

REPORT ON PERFORMANCE OUTCOME 2 126 PART 2

OUTPUT 2.1 – SETTLEMENT SERVICES REPORT ON PERFORMANCE

2.1.1 SETTLEMENT PLANNING AND INFORMATION DELIVERY

Performance Information

MEASURES RESULTS

Output 2.1.1 Quantity: Annual Report to Ministerial Council Progress on implementing covering State/Territory Settlement the recommendations of the Settlement Planning Committees. Review was discussed during Planning and the Ministerial Council Information meeting in May 2004. Delivery Quality: S atisfaction of Ministerial Council The Ministerial Council noted and Stakeholders. that the department will consult with jurisdictions on an enhanced settlement planning framework.

Objective newly arrived migrant and humanitarian To provide and facilitate access to entrants to gain access to services and orient information: themselves in the Australian society. Other • for potential and newly arrived sources, such as pamphlets and information migrants and humanitarian entrants guides, are also produced. to assist in the settlement process • to inform the planning process for The Settlement Database is maintained by DIMIA’s settlement services the department and provides statistical • to assist mainstream service agencies information on new arrivals. Departmental to plan the delivery of services officers use this information to inform to meet the needs of migrants and program planning and service delivery humanitarian entrants. across Australia. Mainstream service providers and community-based users are Description also able to access this information via the This output component supports the Internet through the department's Internet planning process for DIMIA’s settlement based statistical reporting facility known as services. It also has an important role in the Community On-Line Database (COLD). supporting the provision of information to those interested in settling in Australia as Analysis of Performance OUTCOME 2 well as those who provide mainstream or The Review of Settlement Services specialised settlement services to migrants A number of recommendations in the Report and humanitarian entrants. of the Review of Settlement Services for Migrants and Humanitarian Entrants The ‘Life in Australia‘ web pages and the related to the department’s settlement ‘Beginning a Life in Australia‘ booklets are information and planning for the provision two key sources of information that assist of settlement services. The department will

127 . s ent the ill m ion on m w any and s onth m ss m ition to ent s m pected to be ted fro x s ervice the Sudan. s a replace e ation kit g m . s ted per and the m 5 s s the tran onth in 2002-03. - Settle been unavailable reque g s unity involved in unity involved s s m hich i pleted for inclu pleted for roup ’ infor ’ w ha g mm m s akin s e of 34 per cent) tralia fro July 2003 to April 2004. 2003 to July s s ee developin m 8 per

s m ber reque g s 3 report 57 proved Internet acce Internet proved m 7 ee July 2004. July fro tralia help m g s ent i m ill be co to Au to ith m s e nu m w w tralia. te g ith i s Au , volunteer volunteer , capability, capability, s ithin the co ite in early 2004-0 ite in early refu s for Refu for ere 6,9 ere g y (an increa s a ready reference for for reference a ready w w g s w s s ork to the report w eb w ss tin 775

arrival pared pared w

s s i s w m a ss ince April 2004 due to technical difficultie ince erve a erve ne Thi Service The avera w available fro available COLD co the The ‘Ho Acce reportin s provider people s The depart facility a There There life in Au life in e s s s g e ular ncil g g . , u ation tralia‘ of the of s s on the m w w s latin ms s ter for e for . ite, the ite, entation h quality s proved s unity s g . g to of m m s m 5 s contain eb anitarian ua ervice ‘ to the s s mm s g ple about uch a m w e aterial in the m s s g m m tralia‘ booklet ber of chan

dvisory Co dvisory tralia‘ s fro ent s A m w s ice a year and ice a year and cu ation on e part of the re part to, area to, ternal revie m s un on tran s w s g eb pa m x in the Revie ector on i g ic Fact in 2004-0 s s s relevant infor relevant w s ation Kit s pired in March 2004. in March pired equently decided to decided equently be ettle and the i al e m s x s s . s ent s eb pa m infor ite, a nu ite, tralia‘ to ‘Life in Au ‘Life in tralia‘ to e tate and territory ent concern ly arrived hu arrived ly ub s s s m s w e included: s m e s ation. A ation. w m tralia‘ rant ith the lated into 22 co eb g s a Life in Au a Life in s x g esettlement esettlement endation i a Life in Au a Life in w g w

R ent g

the the m into the Dinka lan g s . ettle ent Infor in Au in g g s ere located. Ne located. ere m s s mm g . Work ha Work . ection on ‘Ba ection on m in in w gee ent, education, health education, ent, s arran s

innin ent’ hip and Multicultural Affair hip and Multicultural ere updated a ere e ult of a for s and ta u m m ent Service g innin and third ter third ultin g ade. The ade. ent of ne m s s s g ation on, and link ation on, g s s g m w ef m overn

m C) m ite m in s g R s ua tralian cultural value tralia’ include tralia’ s e ‘Settlin booklet ‘Settle ‘Be g ploy s s a re portant portant g aintenance of the ere ere s ettlement Information m ettle RRA m continue to be updated t been tran have lan The ‘Be • rena Au updated Au The RRAC continued to provide hi to provide continued The RRAC convene the RRAC for a fourth ter a fourth for the RRAC convene i the booklet The infor A • rena policy advice and input to the Mini advice policy Citizen e hou The ‘Life in Au The The be con w depart s and ( RRAC’ plannin m pa entrant of the reco Settle S

REPORT ON PERFORMANCE OUTCOME 2 128 PART 2

2.1.2 HUMANITARIAN SETTLEMENT SERVICES REPORT ON PERFORMANCE

Performance Information

MEASURESRESULTS

Output 2.1.2 Quantity: 11, 500 offshore IHSS assisted 10,401 entrants Humanitarian Program comprising: Humanitarian entrants assisted. • 3,141 refugees, eligible for initial Settlement information and orientation Services assistance, accommodation support, household formation support and early health assessment and intervention service • 7 ,214 special humanitarian program entrants, eligible for household formation support and early health assessment and intervention service. In addition, the proposers of these entrants are eligible for proposer support service • 46 Temporary Protection visa holders, or Permanent Protection visa holders eligible for early health assessment and intervention service.

Quality: 75 % or more of clients Client surveys were conducted in some satisfi ed as measured states and territories during 2003-04. through clients feedback. Analysis of the data is currently being undertaken and the fi ndin gs of these surveys will be released in 2004-05.

Objective Thirty-nine contracted service providers To provide settlement services to refugees deliver these initial services across the states and humanitarian entrants under the and territories, assisted by volunteers Integrated Humanitarian Settlement registered under the Community Support for Strategy (IHSS). Refugees (CSR) Scheme.

Description The services provided under the IHSS This output component supports the include: provision of intensive initial settlement • initial information and orientation services to newly arrived entrants admitted assistance OUTCOME 2 under the Humanitarian Program. The • accommodation support IHSS assists these entrants to rebuild their • household formation support lives in Australia through the provision of • early health assessment and support designed to meet their initial intervention assistance settlement needs. • proposer support • service support.

129 s g m g e. The e. bein h a g are eventy s s s ber of t (30 per S s , up fro , to the s s m Review s in an s p ehold tated that g HP entrant tabli s frica flowin s m 63% s ent s A S ted. ted. . e nu s A to chan m i g tenant s s ted s ervice to e s ee ca i S s a g s ss on livin e of hou ee and s h per g g endation ent s ent health need li m enhance the Middle Ea the Middle g ation g ehold and how to ehold and how s g g s mm received by 2003-04 by received t entrant 39 per cent in 2002-03. 39 per cent g ediately to local health ediately s ettle i m S h proportion of entrant h proportion eload continue ss in wa only five. A total of 2,174 (or five. only mm s g g s % sia with ur . peak En sisted under the IHSS sisted under the IHSS 2 s A s s ca choolin sia to a proved packa proved s s 003-04 by Source Region wa s ehold A 30% ult of reco e s A 2 m tralian hou s s SS s East & SW & SW East Europ have fallen. The avera fallen. have and the were introduced: were of Middle the independent evaluation of the the independent evaluation ted had lived in refu in ted had lived s ood uidance to entrant 5% s ervice s R), the followin R), g referred i referred s fulfil their obli hou g Au i m SS a re SS .4 per cent in 2002-03. s 5 ss roup by ori by roup SS Source: Humanitarian Settlement Client Information Source: Humanitarian Settlement Client Information System (HuSCI) and Integrated Humanitarian Settlement Strategy (IHSS) database, DIMI during cent), down fro down cent), g The IH A fro IH year a trend of a hi of trend 1 IH People FIGURE 14 they required an interpreter. Education an interpreter. they required level entrant 21 per cent) of all refu ( • an i unable to five per cent of people a per cent five • entrant • g were m ted, an ted, pecial s pared s s nificant ted. i rant ervice m g ay 003-04 s m ). g i i 2 S ay be ss m s m

ss m 000-01 s unity trea Mi 2 SSS with s other s fro s rant g ly on equippin ly m ted, co ted, g anent Protection mm -03 s g ain 2 in i were a e (C s m s 00 m were a ss uch a uch m period s e of 20 per cent. A e of 20 per cent. )/Mi s s tron s s s , e entrant ee

to s s che with 10,041 in 2002-03. ally provided for about for provided ally g anitarian entrant m s e ss ssisted under IHSS S 22 tance fro o s m m

h thi s s A s i g were a in 2003-04 were fro in 2003-04 were . s (MRC s pare ss 001-0 ervice A s ) and the Co nor 2 focu s HP entrant s m a decrea s s S A SS ervice SHP TPV/PPV Total ain acce co S s g S ent client , althou , s s (M to SS s . However, ent s e of 27 per cent. 000-01 upport i upport s 2 s s m onth

. The . IH 3 in 2002-03 and 2,047 in 2001-02. s repre ted. Thi ted. t IH 5 m ource Centre ource s s s encie a (PPV) holder i SS s Refugee ote: disaggregrated data is not available for umber of People s g 000 ettle 0 000 ss ix ervice Sources: Humanitarian Settlement Client Information System Sources: Humanitarian Settlement Client Information (HuSCI), Integrated Humanitarian Settlement Strategy (IHSS) database and Travel and Immigration Processing Systems (TRIPS), DIMI The composition of the caseload also changed significantly. N 2 8000 6000 4000 2 N 1 entrant s require further a further require The other 44 per cent in 2002-03. increa TPV and Per 46 In 2003-04, vi extended for vulnerable client vulnerable for extended need DIMIA-funded increa Africa (63 per cent), Mo to 4 In 2003-04, 3,141 refu In 2003-04, s A total of 7,214 Thi 10000 Analysis of Performance 10,401 hu In 2003-04, FIGURE 13 S a IH Re

REPORT ON PERFORMANCE OUTCOME 2 130 PART 2

The SSR also recommended that a sought comment on possible IHSS service REPORT ON PERFORMANCE pre-embarkation cultural orientation delivery arrangements in the next contract program pilot be offered to refugees and period. Seventy four written responses were humanitarian entrants. A contract with the received from a wide range of agencies, International Organization for Migration including current service providers and was signed in August 2003 to deliver the pre- community organisations. These will be embarkation training on behalf of DIMIA. taken into account in the preparation of the The objective of the pilot is to better prepare Request for Tender due to be released in humanitarian entrants by providing the August 2004. necessary knowledge to enhance their re-settlement prospects and to create realistic expectations for life in Australia. As at 30 June 2004, over 50 courses had been held in Nairobi, Kakuma (Kenya), Kampala, Abu Rakham (Sudan) and Cairo, assisting approximately 1,442 entrants.

The program pilot was evaluated in June 2004. The results of the evaluation indicate that new arrivals find the training highly valuable.

Volunteers play a valuable role in assisting refugees to settle in Australia. Community Support for Refugee groups are an integral part of IHSS, and a separate contractor provides support to CSR group members. CSR Coordinators in states and territories ensure that CSR groups are linked with humanitarian entrants and the IHSS contractors, and that appropriate training is provided to volunteers. As at 30 June 2004 there were 157 registered CSR groups, comprising 1,413 volunteers.

The current IHSS services and contracts, progressively introduced from early 2000, OUTCOME 2 were scheduled to terminate in mid 2003. The contracts have been extended to September 2005, to enable a new round of tenders for contracts for the provision of IHSS services to 2010. A discussion paper was released in February 2004 followed by a community consultation process, which

131 .

s g g g . . g s s in g kette. were ss ent audit s s rant and ed. g m g ervice s g

s and four and four onitorin m s tandin o receivin s m o receivin applied for rant s period to the and work and work s s ix per cent s g g tered for 313 for tered s and of rollin s period were for period were al g applied on-line s m ore efficient, ore ent e al s ini ms s ent depart ht interi A ail or on di ra m m ation , 27 MRC , g A g 8 per cent in the m

S s m ra s e of the on-line m nificantly ent and proce ed. Out ed. 5 nancial S g s for Mi for ss ree g g fundin ad i g g /M ani s /M s ake the fundin rant

g ssm s ms s on 30 June 2004. The 2004. on 30 June g overn by e h a pro and ei e ana

m eventy-three per cent of eventy-three SSS s g g s g ra ss m S proce A g proved fi proved . g S 2002-03 were finali 2002-03 were SSS ed or ervice a ervice g . m s via the on-line application , and for tho and for , s I throu M C pro S ent and u ervice m period. Twenty Twenty period. g g in 2003 fundin 2 work pro 2 work pared with pared S other endin m g s 5 s were were m m s fro c s onitorin rant , co fro ent ent of the C onth lined the a A unity g ajority (123 out of 181) of the new g m unity ba fundin

fundin ss S m pecifi m m m than one per cent of application m ed application ed on paper. s n g g mm ss g ree mm SSS SSS SSS rant g trea proce C ali particularly for MRC for particularly 2002 fundin lod A total of 3 a acquittal Analysis of Performance The develop nine g C application for fundin application for lod Co Le financial year will s for core fundin core for co fundin of application In 2003-04, all MRC The C tered. s ed. . g s s ent and work ent and work ss ini lled and/or lled m ent ilar to 30 MRC/M s m h g m m g y for rant year ree i taff. fulfi ad and g g g s s g ervice rant addre

s s were s fundin s g s ervice ms ms and 360 funded work and 360 funded work ettle i s S s rant ent S ra ra were trate throu ent g the g g and s s unity and s SSS m s

s m g ervice a ervice rant ation g in 2002-03 s S pro breache Core fundin Core pro g rant s mm g unity of nine or 21 ettle ani ervice ful. Thi ful. s s for Mi for ent of work g s upport /board s n the C ss s mm s ) m g e g period, October to October period, . s ucce g ful or SSS ittee on reportin s Quality: Quality: Quantity: Grant ana g ss for the 2003 fundin for to ali (MRC)/Mi s g ponent s m tration of co m in mm e (C for period for s s m g ervice m A) and Co ucce wa ent received 308 application ent received ini S s fundin S S s m ber of application m che ent co , advi fundin m S (M upported the delivery of Mi the delivery upported

s tered ite tered m s ber. . Thi . s s ful. ful. s e ms h ad unity unity s ion of a national trainin m g ss g s SSS tance with ra ini output co upport the delivery of the delivery upport s ource Centre ource s g mm i s encie mm s m upport for for upport ervice ana onth g epte ervice ss ucce MEASURESOutput 2.1.3 S Co S RESULTS S a financial accountability require provi Co throu DIMIA when 187 out of 312 application to the nu Description Thi m The depart C for Objective To Re A pro s ad 181 were of which m offered fundin offered period with the financial year rather than period with the financial year the previou S 2.1.3 SUPPORT FOR COMMUNITY SERVICES COMMUNITY FOR 2.1.3 SUPPORT Information Performance

REPORT ON PERFORMANCE OUTCOME 2 132 PART 2

A program of independent audits of CSSS REPORT ON PERFORMANCE grants commenced in May 2004. Ten CSSS funded organisations were reviewed in the initial phase of the program that will continue in 2004-05. OUTCOME 2

133 e. . s s gs

s are s s ed . ent, s ociated eetin for m s ss m e to ervice they ari not for all s s g s s of very wa contained s e tuition s a new s i received received g g g s very ana tandard ent al tuition rant were notifi were s ua s g m m plan g m i Accreditation Accreditation the National g g m m ervice provider ervice ervice deli ervice on with other ploy s s S ular contract e of literacy or h lan to m s g , includin s s ervice deli ervice s s li include: t-AMEP option on delivery in rural s g s s h re et tance learnin e Teachin fulfilled contractual with of e tered. tered. g s g s are unable to attend m s s s

on liai s ervice gs to be dealt with a s upport. Initiative on the need for s for contract for e po s ua and no breache s i s s ini s s s for AMEP tuition and a for g s in 2003-04, with no breache in 2003-04, ent of learnin i of En and other provider s s m ue s s er focu m m ional area ent ent eetin g and di ss . g accreditation fro accreditation ad pha s ent s s m m i s ote and plan AMEP delivery ote and plan g m e in relation to quality e in relation e h Lan axi m g s m m m ss m tron li ain focu oin s g g ettle onitored throu onitored m ular che where client cla appropriate becau other barrier client and re option of delivery of for s coordination between AMEP provider pro provider and provider to client ervice g S on En or recorded. All tuition contract All tuition or recorded. require All contractor m 18 contract s ervice provider ervice • develop • a new focu and childcare •a • an e in the new contract Re the notified or recorded. enablin S require

ed. s e ss g for s ent or ion s s s ua m lation ss g unity e of s hip ed ent g s addre ent s tered. ent. s ent s ent of contract m ervice m h mm ence m s m m e s ajor AMEP acro e ini upport l g s li g the AMEP conducted s e-ba m , co . m s g s s mm s . m m h a ran e the provi s Fulfi require breache ad 18 contract related ana s ana g econd Lan wa m ajor contract and roo m ervice S pri

ss s pecial Preparatory m ss s upport m or ho ms S a t practice in rant En e Enhance s ervice g s s g s ra m co aw the co aw g s and referral and referral s h 18 h a g g s Quality: Quantity: che . The AMEP i The . li tralia throu S g , pro ponent s m ervice s ellin with be ociated s m s s ion of the e include: cla ss s Au s ss tance learnin , facilitation of fee-free tran facilitation of fee-free , e Tutor e Tutor s (AMEP) contract option , coun , tration tered throu tered ite tered m s s . The . g s s m ms t onwealth contract s ure the Adult Mi the ure e accord s e, provi e, s ini ra ra s ini ini output co m tralia. July 2003 July tralia. L) acro g g ed, di s m i s mm s m m S g ervice MEASURESOutput 2.1.4 AMEP Ad RESULTS ba tuition, delivery of the AMEP citizen of the delivery tuition, cour of tuition for En of tuition for s for the delivery of AMEP AMEP of the delivery for year tuition contract of 18 five The contracted learnin reque Co Au Analysis of Performance In 2002-03 a tender proce re Description Thi (E Objective To en and Ho Pro ad Pro ad tuition and a 2.1.4 ADULT MIGRANT ENGLISH PROGRAM ADMINISTRATION ENGLISH MIGRANT 2.1.4 ADULT Information Performance

REPORT ON PERFORMANCE OUTCOME 2 134 PART 2

2.1.5 FEE-FREE TRANSLATING AND INTERPRETING SERVICES REPORT ON PERFORMANCE

Performance Information

MEASURESRESULTS

Output 2.1.5 Quantity: 10,000 document translations 8,642 purchased. Fee-free Translating and 86,000 telephone interpreting 94,922 Interpreting services purchased. Services 23,000 on-site interpreting visits 18,830 purchased.

Quality: Level of satisfaction of eligible High level of satisfaction clients with fee-free language measured by increased services delivered. usage of the service, positive feedback, and the lack of formal complaints.

Objective • members of parliament for To facilitate full participation of migrants constituency purposes from non-English speaking backgrounds in • Local Government Authorities Australia's social and economic life through • trade unions the provision of effective communication •Emergency Management Australia. means. Documents for translation may include Description identity and relationship (eg birth and This output delivers fee-free translating and marriage certificates), facilitation (eg interpreting services to eligible individuals drivers’ licences), and education and and organisations. employment documents.

Fee-free interpreting services are provided Analysis of Performance to approved individuals and organisations A greater number of fee-free interpreting to assist them to communicate with non- services was provided to a broader range of English speaking migrants and humanitarian clients through collaborative work with entrants who are Australian citizens or service users as well as wider use of permanent residents. DIMIA fee-free telephone interpreting. Successful

interpreting services are available to six promotion of the telephone interpreting OUTCOME 2 broad groups of individuals and services and liaison with medical and organisations: community sectors enabled a shift away • private medical practitioners from the more costly on-site interpreting providing services under Medicare to telephone interpreting. As a result, • not-for-profit, non-government, DIMIA achieved its objective of a more community-based health or welfare equitable distribution of services within the organisations subject to their funding allocated funds. arrangements

135 . g e for s in s e tho g s ua e a g m a s htly different rankin different htly g li nian. The lan The nian. s s and were the and were m t de s ian and Bo ss reate g Ru a 2002-03 with , s . s s s g h g s s ible e li s g rant in g s rant 8,642, ult ervice ervice ed s g unity s s s e of g s h, i g i s s for fee- for e of the m 23,869 ent uch a m who s

erbian, were g s mm to the s e

g m g m a re s S ite s g s with ervice pani s s s on lation S pared with pared ua s e i m were s g m s h, h, roup s g and co well a e of 21 per cent provided s s s s provided wa provided s a h (co by ed knowled s s ervice s increa s unicate with and lan ervice a ervice s s li

decline are outlined decline are s g e, Mandarin, Mandarin, e, s m pared with 108,770 pared g ervice s that had in previou and individual s mm e ervice m s s ident ian, Turki ian, and interpretin

in preference to the u in preference in 2003-04 were: s s s ervice g s g g m t de for the collection of eli the collection of for s nificantly due to chan due nificantly s latin s anitarian entrant re s g ber of fee-free docu ber of fee-free ber of fee-free on- ber of fee-free ult in 2002-03) – an increa were provided to non-En provided were i g ed by 21 per cent fro ed by for thi for and better publicity for publicity for and better ation ation he s e of 34 per cent m ite s s s s s s s m fee-free telephone fee-free m s s latin ent s g s e, Per e, ber of fee-free tran ber of fee-free s 5 relied heavily on face-to-face heavily relied lation s m s s pared with 6,426 in 2002-03 – an with 6,426 pared on to an increa ed m ent e ani ani s ufficient En ufficient g s m g g g s edical practitioner m ervice peakin ervice ervice m or 78,47 2002-03) – an increa or needed to co interpretin 13 per cent. Thi 13 per cent. s and hu in s year decrea and tran provided (co provided s tran in 2002-03 to 18,830 in 2003-04. The in 2002-03 to 18,830 in 2003-04. rea above. of on- of the continued uptake of telephone of the continued uptake interpretin s increa co arran increa The nu docu leadin • the nu tran free Vietna Arabic, availability of the availability Cantone • interpretin a total of 122,394 fee-free • the nu The 10 hi The key re • telephone interpretin 94,922 fee-free

REPORT ON PERFORMANCE OUTCOME 2 136 PART 2

OUTPUT 2.2 – TRANSLATING AND INTERPRETING SERVICE REPORT ON PERFORMANCE

2.2.1 DOCUMENT TRANSLATING

Performance Information

MEASURESRESULTS

Output 2.2.1 Quantity: 10,000 documents translated. 8,642

Document Translating

Quality: 90% of fee-free translations will be 92% processed within 20 working days of request.

95% of translating jobs will be done 100% by a NAATI accredited/recognised translator.

Objective documents and better publicity for services To provide a national service for the leading to an increased knowledge of the translation of settlement-related personal availability of the service among migrants. documents. The number of document translation services provided was 8,642, compared with Description 6,426 in 2002-03 – an increase of 34 per cent. Documents for translation include identity and relationship (eg birth and marriage Translation of documents relating to certificates), facilitation (eg drivers’ educational qualifications forms a large licences) and educational and employment proportion of the requests and they are documents. The Victorian Interpreting and mainly from the Eastern European countries. Translating Service (VITS) LanguageLink is contracted to provide the translation service. The top 10 high demand languages for translation were Arabic, Serbian, Chinese, Analysis of Performance Croatian, Bosnian, Russian, Spanish, Persian, The performance target of 20 working days German and Indonesian. to complete translations using National Accreditation Authority for Translators and OUTCOME 2 Interpreters (NAATI) accredited translators in 95 per cent of instances has been regularly exceeded.

The number of fee-free translation services increased significantly due to changed arrangements for the collection of eligible

137 s e g . g g s 5 g ere ere are ite in s w s s ithin proved s in 18 w s m le ular g g the in e, call e, ent of 2. g 0,000. The 0,000. s econd g ered by a TIS a by ered ince 5 s m in convertin s and i

client interpretin ed by w s rowth in rowth s s .50% 5 , s s g 2 g s u ioned in ithin 30 seconds 9 and without the to a

s s financial year. w e S ss prove ent m e Unit (IVRU). Thi e Unit (IVRU). s i eet g s ere ans ere m m provided at a char provided m than the re peakin w de ua g n ULT s mm provide g g g ss S pon i by client by office S h s s E S s ss co 90 per cent of telephone 90 per cent of telephone calls operator and 95 per cent of calls connected to a telephone in a major interpreter community language minutes. three t-effective telephone t-effective s li ance. On avera ance. s indication that there i indication that there a g ated telephone interpretin g g m m and lan ervice are bein are ) wa the previou et for 2003-04 of 3 et for a further i a further s s

S g s m tron m g National to s ered ered e of co wered in around 17. in around wered S s w s a fro how h de s s s ervice TI g s an s

tance to En ber of telephone enquirie olidation of TI olidation of g s S hi s i m S ill be done by a ill be done by ss reater u reater econd ervice (ATI ervice ill be ans g interpretin 29 per cent. i There Melbourne in 2002-03, increa Melbourne in 2002-03, con nu into interpretin with the tar a allow telephone interpretin operator perfor The new auto s ATI 2004. February TI bein need to expand Contact Centre operation need to expand Contact Centre which s ATI rate of 10 per cent le Interactive Voice Voice Interactive Re w ill be provided ill be provided w w ithin 30 seconds, ithin 30 seconds, s w s e g s ua m even pared g ervice s S s ), and to ),

o ervice ervice m unication fro s . s s g S s g

ation ency s g al received g mm TI accredited/recognised interpreter. TI accredited/recognised s ent S and non- er g ultin m ithin three minutes. ithin three unity lan s m w 90% of telephone calls 90% of telephone calls in a major and a telephone interpreter community language NAA by a TIS operator TIS operator a by jobs 85% of interpreter e of a national pleted, co pleted, 0. TI 0. s and the TI and the re ervice 5 and other mm s s s m

s overn peakin for e for g g s s ent h- rant m Quantity: calls. 350,000 telephone interpreting Quality: 413,800

s h the u g n partie i g li g g ible, quality co pecial nation-wide facilitie i and Interpretin g h and co were co m s edical practitioner ber 131 4 g s ss s ber of telephone enquirie

ss ( s m li m s m a g SR g latin . E peakin s s ent and non- s priority line R to interpretin and s s 7,487. A total of 413,800 telephone 7,487. m g U t 2.2.2 h- 5 s u a week telephone interpretin a week ) provide e enquirie li AS 6 s tp s S s g u overn ervice O Telephone Interpreting ME tho to individual g interpretin deliverer wa between En between relatin Analysis of Performance The total nu day to enable acce provide s Description The Tran Objective a national 24 hour a day, provide To (TI telephone nu which allow a three-way conver a three-way allow which the En between throu interpreter En 2.2.2 TELEPHONE 2.2.2 TELEPHONE INTERPRETING Information Performance

REPORT ON PERFORMANCE OUTCOME 2 138 PART 2

Contact Centre Operator connected REPORT ON PERFORMANCE immediate telephone interpreting service.

The top 10 high demand languages were Vietnamese, Arabic, Mandarin (Chinese), Cantonese (Chinese), Serbian, Spanish, Korean, Turkish, Persian and Greek. The languages in greatest demand were similar to the previous year. However, Korean and Greek replaced Dari (Afghani) and Bosnian in the top 10 high demand languages. It is essential therefore, for TIS to continually review its contract interpreter pool, based on demand. OUTCOME 2

139 . S ure e s g in s ite ua to TI to a s g g g lower s 00 2 on- 93% 89% g

s S returnin at price s s petitor lan ULT ervice provider ervice m ource S are capturin are s s providin s E e s e arket. However, clo However, arket. s , co g ervice t effective way of way t effective s s m s

aw client aw g s encie tate g char s their re o S s g e e of the ore co ore rmed in m m m s o o s s a s hare of the hare ervice a ervice ill be done of s than TI interpretin 2004 al s utili a orking days. w w • in ithin 3 ) s w S ill result in a confi ill result w g m s TI accredited/recognised TI accredited/recognised (TI s ylu e rate s ove g under the of NAA m s g g ite o to a s ervice ) in g ent to S 85% of requests for an on-site an on-site for 85% of requests interpreter 65,000 on-site interpreting visit requests.65,000 on-site interpreting 49, by a by interpreter. 85% of interpreter jobs 85% of interpreter appointment S continued to ss

s g tance provided s g t s i s . were undertaken, were ss ite interpreter s g s for face-to-face for a in 2002-03. s g e (IAAA 5 ent ration a ration detention reque ed client g m g m g i g ite interpretin Quality: Quantity:

i s n telephone interpretin m g g decline included: che i for protection by a by protection for s ether with the char mm s S in ss g s . a , includin , and for on- and for and Interpretin s u tered tered s to SR g in i s t of on- g s m s ration Advice and Application ration Advice s i E s e for an interpreter to an interpreter for g tance g ent R for thi for i g s s e. A total of 49,200 on- e. s i e U s ociated with the proce t 2.2.3 m latin g u ss n ite interpretin s on ss eeker ervice encoura ervice mm pared with 64,68 with pared s AS g s application a s facilitie by re char toward A reduction for pre-booked telephone pre-booked for reduction s I tp i m u ss pecified location where the client require pecified location where O On-site Interpreting ME •low de •low Rea co s face-to-face interpretin interpretin decrea arran Analysis of Performance On- Description Tran Objective interpreter provide To a 2.2.3 ON-SITE INTERPRETING 2.2.3 ON-SITE Information Performance • the co

REPORT ON PERFORMANCE OUTCOME 2 140 PART 2

OUTPUT 2.3 – AUSTRALIAN CITIZENSHIP REPORT ON PERFORMANCE

2.3.1 DECISIONS ON CITIZENSHIP STATUS

Performance Information

MEASURES RESULTS

Output 2.3.1 Quantity: 102,401 decisions (persons) on 121,602 decisions (persons) citizenship status made, including on citizenship status Decisions on 82,000 applications (persons) for made, including 95,098 Citizenship grant fi nalised. applications (persons) for Status grant fi nalised.

Quality: Le ss than 1% of negative decisions 0.2 per cent of negative overturned at Review Tribunal. decisions overturned at Review Tribunal.*

3 5% of grant applications fi nalised on 43.3 per cent of grant the day of lodgement, and 90% within applications fi nalised on the 90 days of lodgement. day of lodgement, and 91.8 per cent within 90 days of lodgement.

* Source: Legal Services Section, Legal Services and Litigation Branch, July 2004.

Objective represents an increase of 13.4 per cent and To provide high quality, efficient continues the upward trend in applications administration of the Australian Citizenship since 2000-01. In 2003-04, 91,233 applicants Act 1948 and its regulations. were approved. This compares with 83,077 in 2002-03. Description Management and delivery of decisions Performance standards for processing of under the Australian Citizenship legislation, grant of citizenship applications were met through: despite the increase in applications. There • decisions on applications for grant of were 91.8 per cent of applications decided citizenship within 90 days of lodgement and 43.3 per cent • other decisions under the legislation, decided on the day of lodgement. including citizenship by descent, resumption of citizenship and The department promotes use of the Internet renunciation of citizenship facility for lodgement of citizenship • management of conferral of applications. A growing number of people OUTCOME 2 citizenship are choosing the convenience of applying •provision of citizenship information on-line. In 2003-04, there were 16,523 services. people who lodged citizenship applications through the Internet. This represents Analysis of Performance 16.8 per cent of all applications received There were 98,643 applicants for Australian (eight per cent in 2002-03). citizenship (87,023 in 2002-03). This

141 33 2 91, 11,515 77 22 498 496 83,0 6 9,5 4 516 410 2 2 22 2 48 ,6 7 2001-02 2002-03 2003-04 A 003-04 * 2 ustralian citizenship 10,8 e A to s e of m s 2 g hip for s tralia for the for m s s g , 001-0 ra er 2 m for g ustralian citizenship. to s m e of 37,019 A s ra g who beca g s ection 42(d) of k of identity of the S s s on pond s ustralian citizenship ustralian citizenship s around Au around ecution of A s s m rant in 2003-04, i rant in 2003-04, hip pro cates of Evidence of ation Line (CIL) urance pro s ation and application g hip and the previou , an avera , hip application m ss ent s ustralian citizens by descentustralian citizens by 13,399 10,411 14,005 m s s fro m s A by s ustralian citizenship 5 traction, Outcomes Reporting Section DIMI Section Reporting Outcomes traction, ation on the for ustralian citizenship ustralian citizenship 8 ude renunciation of A x are at Table 12. In 2003-04, 12. Table at are ith Certifi m infor A s s upport pro upport idence of per w . s s onth). CIL re onth). s hip Infor s m and work undertaken in undertaken and work e of 10 per cent over 2002-03. e of 10 per cent over for citizen for g s s ent to counter the ri e hip-related fraud. hip-related hip inquirie tribute in s s h the quality a m s m onth (361,992 in 2002-03, an avera onth (361,992 in 2002-03, g ss tical infor rity of the citizen eet the require s g m Australian Citizenship Act 1948 Australian tralian citizen to client t three year t three m s s s People issued People People resuming resuming People People granted People as registered People as losing registered People Loss statistics incl statistics Loss tati Source: ICSE data e * citizen country of re country nationality or citizen Inte 30,166 per per received 444,223 call received Au Appendix 1. at provided The Citizen the s To pa with citizen conferred 87,049 people were an increa Outco TABLE 12 TABLE continued to be reinforced, includin continued to be reinforced, throu proce conjunction with other area depart and di citizen fraud and to kit Outcomes for citizenship applications, citizenship applications, for Outcomes

REPORT ON PERFORMANCE OUTCOME 2 142 PART 2

2.3.2 PROMOTION OF THE VALUE OF AUSTRALIAN CITIZENSHIP REPORT ON PERFORMANCE

Performance Information

MEASURES RESULTS

Output 2.3.2 Quantity: A greed initiatives arising The award-winning Australian from Government response Citizenship promotion campaign, Promotion of to the Australian Citizenship developed in 2001, continued to be used the Value of Council Report actioned in 2003 and was implemented in a timely Australian on time and within budget. manner and within budget. Citizenship Planning commenced for the implementation of the two outstanding recommendations of the Australian Citizenship Council Report, which relate to a ‘tidy up’ or restructure of The Australian Citizenship Act 1948 and the drafting of a Readers’ Guide to the Act. Implementation is expected to be completed during 2004-05.

Quality: S atisfaction of the Minister Maintained citizenship application levels and other key stakeholders above the base year and enhanced the with implementation of profi le of citizenship in the community. agreed initiatives in the Government’s response to Positive response and involvement the Australian Citizenship from the community to the Australian Council Report and a positive Citizenship promotion, including response from the community Australian Citizenship Day celebrations to citizenship promotion in 2003 and Australia Day in 2004 in initiatives. every state and territory, and attendance at special citizenship ceremonies and affi rmation ceremonies.

Objective values of the Australian community. To promote acquisition of Australian The extent to which this has been achieved citizenship and to enhance awareness of the has been measured by: value of citizenship in the Australian •ongoing planning to finalise community. implementation of the government's response to the Report of the Description Australian Citizenship Council This output component covers promotion of • a change in policy to provide for grant OUTCOME 2 the value of Australian citizenship and of citizenship to children policy and law on Australian citizenship. under the age of 18 who were born in the period after a ‘responsible parent’ Analysis of Performance lost Australian citizenship upon Ongoing monitoring and review of acquisition of another citizenship citizenship policy and legislation ensures • the launch of the Australian that it continues to reflect the changing Citizenship Ceremonies Code on

143 . s e, g 5 unity. tralian s onie ource, a ource, e of mm s

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ure 1 ure g tralian L A TOT 80 at over g s s i g s ed their were econdary ’ re s hip s s s s m tralian ber 2003 and . s

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s , a Internet s m ation packa in Fi the s intere s g eneral co g m chool updated and i g s n the ran s e citizen in A epte g s

m ms S Television tron wa ary ary s pai the s and cap g m s m hip at the on and around Au on and around s s otion Kit, an Au an otion Kit, on

ite and Citizen of people affir Radio hirt s m m ed at rai s s ation product tained, tained, onie m included the Au included the s m s ustralian Citizenship Day Day Citizenship ustralian u m and

s s 003

A hip a

Press 2 , tee- , s s nalysis of Citizenship Day conducted by s 5 A hip Pro hip Day on 17 on hip Day hip Day pri hip Day hip web ’ Citizen 2030 infor ’ the 2003 ca s s s ation Line (CIL) in 2003. 2 s s g otional product 00 m 0 2 00 tralian citizen m 800 600 400 2 Source: Media Monitors on behalf of DIMI Volume of media items relating to and to relating items media of Volume around around tributed widely. The product tributed widely. s

s any thou any

umber of items of umber N pecial cere uite of affir chool m lapel pin Citizen s di s s Over 3,000 people beca Over citizen Au principally ai principally of citizen FIGURE 1 There wa There A breakdown of the ite A breakdown below. Infor Durin pro The product Citizen Citizen 5 g hip s pared for ms ber of s s t to m e year, ible t to s s m s s g the u u have been have g g hip. g s ote the s onie eli tralian urroundin introduced n ba g m s s m s g ent e period in the a total of 66 uideline ultation over the full over n on pared to the pared s s s g m m g Au , with application , pai m a m g porary g ince then. s m s includin tralian Citizen pai m s s a 396 per cent ured by a nu by ured s m s hip cere tron hip a s i s s s ea n period 1 Au n period 1 n are to pro n are hip Day wa hip Day hip Day – 1 Au – 1 hip Day ion and Internet ite tralian citizen g m g s s s s e on the ed by 21 per cent co ed by urroundin not collected prior to 2002. s been celebrated on m pai s s ociety, in con ociety, pai s s citizen of the Au of the ber 2003. The ber 2003. m e year, 2000. Over the two 2000. e year, takeholder m s g tantially updated to reflect updated to tantially ity of conte s been s s s and to enhance the profile and profile and to enhance the m s s cribed below. ber 2003 – application level ber every year ber every ber 2003, there wa there ber 2003, e period in 2002. s ub s m m m m year, 2002, which had a total of 134 which 2002, year, n ba hip application level hip Day. Thi hip Day. to and epte s aintained above the level in the pre- aintained above a g tralian Local Govern tralian the ca s s ed by 37 per cent co ed by e in volu ociation. de g s ition of citizen S s s s s g s m s . Data wa . otion ca , radio, televi radio, , ss

epte epte epte pai e period in the pre-ca s tralian Citizen tralian Citizen m A conductin 17 Au with key with key the diver were Au ss S S S s s nificance of Au nificance of ms m m onth period of the ca g i a relatin ite increa previou Citizen pre The objective Citizen The extent to which the objective 30 Pro rate ca achieved ha factor continued to be year 17 in 2001 and ha Durin acqui Au s non-citizen 2000, and increa 2000, to the m 30 Au increa s

REPORT ON PERFORMANCE OUTCOME 2 144 PART 2

OUTPUT 2.4 – APPRECIATION OF CULTURAL DIVERSITY REPORT ON PERFORMANCE

2.4.1 APPRECIATING CULTURAL DIVERSITY

Performance Information

MEASURES RESULTS

Output 2.4.1 Quantity: Policy submissions and reports 97 per cent of 195 submissions and 97 per provided to Minister and cent of 691 ministerial replies were fi nalised Appreciating Council for Multicultural within the required timeframe. Cultural Australia as required. Diversity 102 grants, six partnerships 122 grants, six partnerships and 18 projects. and 20 projects managed.

Liaison maintained with The department maintained contact with approximately 4,500 over 6,000 community organisations and community organisations and individuals, with emphasis on Middle individuals nationally (more Eastern and Muslim communities. The intensive liaison maintained department had more intensive contacts with over 2,000 community with over 2,500 ethnic and religious organisations and individuals). community organisations on a range of issues important to those communities, 30 local government authorities, 11 business groups and education sector groups.

An annual Access and Equity The Access and Equity Report was tabled Charter Report. on 1 April 2004.

Production of an Access and A draft Access and Equity manual is being Equity manual. fi nalised.

Development of an A needs analysis conducted with Business information booklet to Skills section determined, given changes to assist business migrants in business skills processing arrangements in establishing businesses soon 2003, that such a booklet is not necessary. after arrival.

Development and Nationwide distribution to businesses of a dissemination of a number of report, ‘Making Diversity Work… for your business tools and productive organisation and Australia’s future’, and a diversity case studies. training kit, ‘Diversity - A Way of Life’. OUTCOME 2

145

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ter appointed a repre ance indicator s s m ple s s ociety’ ba ociety’ s ith s t ss unity

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ional . The . Mini encie e s w ber g ine s ber of indicator tralia: United in tralia: United s g Har g s s s mm . , and , g any fro any m m ector and addre a s u on, i on, e of cultural diver ht and accepted s ss 3 of the tralia. The the tralia.

S s ony, acce ony, m A g ted t bu s 5 , m P s 004 activitie ic benefi? g orkin

ss m e included, in particular, in particular, e included, otin s . cene for the depart cene for u ine e nu 2 s ou s A s A m w s unity relation g A m s edia and bu 8 ine ue 003, the Mini 003, s m 5

in 2 , doin , tralian co ss ter accepted a coordinated ter accepted a coordinated ter ter participated in a ran ter participated ter accepted depart ter accepted ter ho mm and project s s s s s s s s t m i ent, rural/re ent, s ental advice concernin ental advice e leader s et the s u s al m u ss ss ted CM m ity’. The ity’. A ell. unity har ity, and ity, s ony Day Day ony s s g ote the benefit s w u m tralian bu ine ine m s A s s mm et ith the bu u overn econd Council for Multicultural Multicultural econd Council for in a Culturally Diver in a Culturally report on the ‘Charter of Public ‘Charter on the report The Mini relation depart The Mini Har The Mini of ‘Multicultural of ‘Multicultural propo Diver pro luncheon China, people, the people, about, and report about, The Mini bu bu certain co certain g w The Mini of the relevant Charter perfor Charter relevant m and that a lar and the econo diver announced that advice on pro advice at certain function at certain input fro co for a period of 3 year for reque In s A

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m entation of the entation of s A entation of the hich depart hich hich the private the private hich and Equity and m ent Fra ent initiative ent of co w w m ple ss ance indicator m m m s m ple e e e encie ple m ion of policy advice advice ion of policy unity relation ony initiative ony g g g g ony throu ony otion of co s cce faction of Mini m tance provided tance provided m s m s m A m i tent to tent to mm ana ana ati ss x x ector i S productive diver productive co outlined in the Perfor Mana for particularly re particularly Multicultural United in Diver pro e provi Multicultural Multicultural United in Diver perfor har by the Council for the Council for by Multicultural the i a Har m relation and a and i m and Equity e reported in the in the reported s ------Quality: - -

g ity s ppreciatin Output 2.4.1 A Cultural Diver

REPORT ON PERFORMANCE OUTCOME 2 146 PART 2

Objective Media coverage of Harmony Day increased REPORT ON PERFORMANCE To provide policy advice on Australian by about 40 per cent compared with 2003. multiculturalism and to promote community TABLE 13 harmony to ensure that cultural diversity is a unifying force in Australia. Medium 2003 2004 Newspapers 641 764 Description Television 91 256 This output covers implementation of the Radio 219 391 multicultural policy reflected in Multicultural Internet 50 24 Australia: United in Diversity, Strategic Directions for 2003-06. The strategic Source: Media Monitors directions are community harmony, access and equity and productive diversity. Independent media analysis concluded that Harmony Day is becoming a signifier in its Analysis of Performance own right, with people using the phrase to Community Harmony describe successful inter-community Harmony Day, 21 March, which aims to relations. This indicates Harmony Day is recognise and celebrate Australia's taking root and adapting to the needs of the inclusiveness as well as its diversity, and community, becoming more than simply a which coincides with the United Nations label for an event. Harmony Day is Day for the Elimination of Racial becoming synonymous with inclusiveness, Discrimination, received increased public respect and cultural diversity. support in 2004. In particular, there was strong public endorsement from 19 Harmony The department managed six Living in Day partners from business, media, sporting Harmony partnerships, including a new one and peak community organisations, an formed with the Australasian Police increase from 12 partners in 2003. Multicultural Advisory Bureau (APMAB) to support its Mosaic Fund. The mission of Participation from partners, which were chosen APMAB is to recommend to Police for their strong national profiles and proven Commissioners coordinated national credentials as corporate and social leaders, policies, programs and initiatives for increased from 12 events in 2003 to over 250 improving relations between police forces in 2004. and multicultural communities in Australasia. The Mosaic Fund is an In all, the department’s website recorded a initiative which offers grants and strategic total of 3,927 registrations for Harmony Day support for police working together with the events (767) or product orders (3,160). Six community in response to contemporary OUTCOME 2 per cent were from local government, issues of multicultural Australia. 15 per cent from community organisations, and 53 per cent from schools and other DIMIA’s state and territory offices consulted educational bodies. Harmony Day partners with over 6,000 community groups and also accounted for six per cent of registrations. individuals, government and non-government Departmental, federal and state government, agencies to build coordinated working faith and individual activities accounted for relationships, ensure all interested parties the remainder.

147 s s , ic s m s s ent’ ent ociety. ay not ay to m S m s ural ent, the ent, m inar e . g ance in hop on ie e of ent the s cultural s m ent in s s m ton City g s unity m m e m ; the s practice in gs the ent of g , the , m g ay or ay s mm m m and operation trate ocial, econo ocial, m cent s s er ent. The award, ent. s tralia’ s

s prove s ory of the ory that there ha that there g ’ perfor ’ m for excellence in for tituencie ber 2003. The ber 2003. to culturally and to culturally g s of the Charter of of the Charter s m s s to Kin g ht the depart s , where it happen where , bly of Local bly ani m leadin s i g hire Council at the hire g s g practice m the depart S sm g e ent s ou of Au of in hip of the inau hip and Multicultural overn ote the advice fro advice encie s s s s e con s ss m ily and Co ily g

g g s m s ity cate ive or pondin m people. The depart people. s g to the focu s s for Local Govern for g s , s s e ent around the country. The the country. ent around oved into a new pha oved g eekin howca pon s with the Depart cience and Trainin cience and ent built on na ent facilitated a work s ’ and a ’ s itive feedback fro itive m m and the or about how they about how s ented award

s S s s s m m s s and re ent on 23 Nove ent of Fa hip g ent ent ervice in a Culturally Diver in a Culturally ervice with local , which ha , won their award won the require s ociated leadin s m s h it g m S pre g tically diver tically in at the National Youth Roundtable in Youth at the National overn th in Diver m m g ity, by by ity, s s ss ter for Citizen ter for g g g s s ui sm g eetin ana tren ervice adopt with youn participant have experienced raci have counterin and appropriate po received Depart diver opportunity to pro opportunity and cultural benefit participant S March 2004, 2004, March and conference local Mini Affair Council and Kojonup A National General Education, Throu S National Award Public been overall continuou been overall depart Report. The report reflect The report Report. Govern council raci input on chan Roundtable next year. Youth of the National Diversity Productive The depart relation m depart m lin The depart workin and a s ss to g s er ether e m s , g s s ation erve chool to unity tralian s s s s m uide to on piled and ental s g readine unity ent and ity and and s m mm s m s y. The y. m a otiate on faction with ity to affect ive contact ive g and, to and, s s s g s mm , pri , on ed by ed by s ent’ ent of portfolio s provided the provided s , federal and , s a and the and cu s s s ati m s ue m . ettle s unicate key ted in updatin ent co s tributed over s s e trate other Au other s s ss . Co g s i hip and ultation, m of their diver

s pital s m ue s s tate and territory s s unity relation ss mm and Equity Annual and Equity ation S ss , and ne and , e in the future. overn s ana s ore inten ore launched the 2004 ss , a g i Report Report s tralian diver s , ho ent di s s mm m widely u widely ms ation m s 00 individual s s unity i s tituencie ani s and ethnic co m 5 s s g ra ony. ony. , i ue the g and co ay ari ay m s ani mm ss encie g sm athered for depart for athered ss g m . in the live ervice ajor co on and con g , con s s of the diary around the country around of the diary s ure s panie s s s m

ter for Citizen ter for m , child-care centre child-care , unity relation and Executive with infor and Executive about Au about s aintained s ber 2003. The diary, which diary, The ber 2003. ent a s ss s that liai which had the propen had the which and pro ation s m e continue to report continue to report ore than 2, ore y en ation g m m s s s unity Update

s mm unitie unity har unity or unity relation g g ter s . The depart . m m a s s ion e awarene oin chool e ani s ss s mm s g s mm mm mm mm g ulticulturali atter e ,000 copie overn tate police trate g the co with advice received fro received with advice rai Diary of Multicultural Event Diary The Mini Multicultural Affair about broad co about broad 2 Dece s to addre ten Mini Access and Equity the depart April 2004, In Acce tabled the 2003 are included in the included in the are co office m with co or ba 5 the key date and charitable or m policie co private co private to s co m particularly in relation to in relation particularly Infor Multicultural I leader Co on

REPORT ON PERFORMANCE OUTCOME 2 148 PART 2

Australian National Training Authority and REPORT ON PERFORMANCE Council of Deans of Business Schools; the National Centre for Vocational Education Research; and the Curriculum Corporation. With the assistance of these organisations, the department identified opportunities to influence diversity management education and training through the development and provision of generic support materials on productive diversity. The materials, developed by the department, will be used in the development of curriculum and training packages in the higher education, vocational education and training, and school sectors.

The department hosted two luncheons for over 300 business leaders and representatives from the top 100 businesses in Australia. The luncheons set the scene to promote the benefits of cultural diversity for Australian business. OUTCOME 2

149 h ent ent g m ent m e to m s g e g and h, s ana s ua , principally , g li m % level two on level two s s: cate of cate g s 6.1% it take w rant 22 2 s g i – h lan 2 s ional develop m data upported throu upported ited the program ited the program li s ss m x

g s with an entitle ra cate 3 – cate 1 – 36.8% cate s g defined a t. s

on the International s s S ent i ber of hour of En h i s m . m fir s , pro s s e s kill li ULT e s g 45 clients e g S and accreditation of and accreditation 2 earch, profe m s g E ana CSWE Record of achievement – 15.1%. of achievement CSWE Record CSWE Certifi 14, the Certifi and achieved English (CSWE) Written and Spoken as follo or equivalents CSWE Certifi CSWE Certifi acro acro 10 hour m

5 all newly arrived arrived all newly m s m ber of additional contract % ra Immigration Education Act 1971 m anitarian entrant 5% g 22 2 pected m s: x – w ervice provider ervice 2 achieve a functional level of En achieve whichever co Functional En tuition, or the nu tuition, of up to hu all four and reportin s The provide Pro a nu to provide re to provide and publication ard ard w cate 3 – cate 1 – 39% cate s h iting the program iting the program s e illion of x g li s tralian cate/Statement of cate/Statement m g ettle in pected to achieve pected to achieve rant and cates in Spoken , with , s TERED ITEM TERED s ua x g

i g m S and h 18 m s m further 14% are e 14% are further chievement. ttainment) under the g uition to 38,000 clients. 33,009 ra A of a Record to receive A (Certifi A Certifi English (CSWE) or Written as follo equivalents are e are a an accredited The estimated 16,300 The estimated 16,300 clients e g ion and h lan e $98.8 s rant the need s s g m li i in the Au in the o g s s m eet

CSWE Certifi CSWE CSWE Certifi CSWE Certifi CSWE Quantity: T Quality: m to help the of the delivery of the the delivery tered throu tered s s s ic En s e s s h the provi ini that g . m m s ra ad g ent fund s e the participation of e the participation m SR s i . ent of a quality national En penses E anitarian entrant s x m R to newly arrived arrived to newly e pro tered expen tered m m s g g e U unity throu overn g axi anitarian entrant g ini ua AS tralia. The client driven pro The client driven tralia. g m s m m client mm dult Migrant English dult Migrant English ana s A Tuition, – Program accommodation and e related ME m AMEP to provide ba AMEP to provide co Description The Objective To and hu trainin lan hu ad tuition contract it Au i in 2003-04, OUTCOME TWO TWO OUTCOME ADMINI TUITION, – PROGRAM (AMEP) ENGLISH MIGRANT ADULT EXPENSES AND RELATED ACCOMMODATION Information Performance 0 5

REPORT ON PERFORMANCE OUTCOME 2 1 PART 2

Second Language Proficiency Rating scale Retention REPORT ON PERFORMANCE (IPSLR), or completion of Level Three of the Retention rates in the 2003 calender year Certificates in Spoken and Written English were similar to the previous year. In 2003 (CSWE). AMEP clients stayed in the program, on average, for the following hours: Analysis of Performance • refugee and humanitarian – 398 hours AMEP clients are very diverse in their (compared with 399 hours for exiting cultural and linguistic backgrounds, prior clients in 2002) experience of formal education, migration •family – 344 hours (compared with experience and age. 344 hours for exiting clients in 2002) • skill – 360 hours (compared with 356 Tuition is provided flexibly and sensitively hours for exiting clients in 2002). to meet the needs of different client groups. The client diversity is a reflection of previous Results and current years' migration and humanitarian The CSWE is a competency based national programs and therefore impacts on the curriculum and assessment framework. The program's performance annually. CSWE consists of three levels – Level 1 (beginners), Level 2 (post-beginners) and Reach Level 3 (intermediate) and recognises three Reach measures the extent to which eligible stages of learning based on the client's migrants and humanitarian entrants take up previous learning experience. their AMEP entitlement. In the 2003 calendar year, AMEP clients totalled 33,009 On completion of a level, clients receive the compared with 32,074 in 2002. Actual appropriate certificate (if they have achieved registration rates were marginally lower a sufficient number of the stated than the previous year. competencies), or a Statement of Attainment (if they have completed an entire module The registration rate at 30 April 2004, for within a certificate), or a Record of adult settlers who arrived in 2003 and who Achievement setting out which competencies self determined as in need of English tuition they have achieved. was 72 per cent compared with 75 per cent in 2002. The increase in the number of clients entering at CSWE Levels 2 and 3 and The registration rate for each key migration variation in CSWE award levels is a category was: reflection of migration and humanitarian • refugee and humanitarian – 85 per cent program changes impacting on the client in 2003 (87 per cent in 2002) profile. OUTCOME 2 •family – 66 per cent in 2003 (73 per cent in 2002) Under the CSWE curriculum framework, of • skill – 63 per cent in 2003 (65 per cent 14,245 clients (compared with 13,550 clients in 2002). in 2002) exiting the AMEP in 2003: • 56.4 per cent entered at CSWE Level 1 (compared with 55.2 per cent in

151 s h g , g s s unity all s m ional s e. either g s sm s ss mm s ent ation e s tralian m volunteer s ent and co encie m s itie pecial g ined throu the AMEP the g ed at s m ani S s g g m . e or in participated che s s S m ted with trainin s e in Au e in . In 2003, 4,283 In 2003, . i s s . unity a upport include upport earch, profe earch, e ss deter ration experience s s e Enhance e provide s develop S g tance to people not e participated tance to client aterial ss a i s pleted the cour s involvin i s m s m prior to enterin i i re ss mm a, are offered up to 100 up offered are a, m m e Tutor e Tutor m ted 407 or m s ss m

ss m s ss m g . m ra i che che co ra s ed in providin g ra s S S ince then 14,766 AMEP client ince then 14,766 g ss g e a e cla e a g aterial been a feature of the AMEP the of been a feature S a g h tuition in the h tuition g g earch Centre ba Centre earch s and help with curriculu s g s m s li ua ua ua fully co fully need AMEP cla g g g g s ss and a upport ent Pro m ent, ent, s s e Tutor e Tutor e Tutor e Tutor

the AMEP' the m tutor hip’ ha hip’ lan m s m m earch pro earch s g m . In 2003, 3,606 client 3,606 In 2003, . g s h lan h lan ultative proce ultative ucce trea s of En Participate: A Cour Participate: s s s s s ult of their pre- ult of their s ra s anitarian entrant pared with 4,097 in 2002. pared pared with 3,827 in 2002. pared li li s ible for the AMEP. AMEP. the ible for g g g m g torture and trau and torture m m ain roup g ince July 2001. 2001. ince July AMEP Citizenship Course ‘Let' eli trainin Citizen s offerin advice and teachin advice have have develop a con nationwide en In 2003-04, the Ho In 2003-04, Enhance volunteer e ho in their own individually g Research The AMEP Re En Univer Macquarie and LaTrobe provide publication co Scheme Enhancement Program Tutor Home The Ho Pro a re hour Pro Preparatory m En The re hu co Scheme Home Tutor The Ho s : e e s a g g e of m s s s the 2002) s h ee s s at the ily and ily follow li ented in ht s ent were s g in 2002) g m m all tho s m a s oved in oved WE s nition that curriculu .1 per cent (ei with no g S ple m s s 5 pecial need .3 per cent in (13 m iliarity with the s per cent in m 5 s re 5 i m s ra petencie s g petencie m fa , who have either who have , rant and s e achieved 13 e achieved of Attain of m ent – 1 with who, for fa for who, g s g s it wa m petencie i s m m m m petencie .8 per cent in 2002) .8 per cent ra ent WE, wa WE, AMEP client 5 g uch a ince January 2003. ince January m g m S s s e li WE Level 2 and on avera WE Level WE Level 3 and on avera WE Level (12 co in 2002). in 2002) , are unable to take up their are , e new co s s s s S S m m tate . o ion of the AMEP' ion of the on s s s S s enter the pro / s s kill ic level ( ic level s e tuition s petencie petencie petencie g of the alphabet), in reco of the alphabet), ion of .2 per cent (2 .2 per cent m m m s s anitarian entrant ework, the C ework, tered, enrolled or deferred En or deferred enrolled tered, 5 anitarian entrant ua onal rea e client t ba s ible for the pro ible for entered at C entered achieved 14 co co 2002) and on avera 2002) and entered at C entered co achieved nine co nine achieved (14.2 per cent in 2002). co 2002) s g i m s m m g m g o o •2 eli literacy literacy re hu year AMEP within five tuition under the per The new rule cover their arrival. Special Preparatory Program Special Preparatory Hu • (17.2 per cent in 2002) 17.4 per cent lan CSWE Curriculum The The new ver fra July 2003. The re-accredited C The re-accredited 2003. July Removal of Five Year Limit to Access AMEP Year Five of Removal Tuition ti year The five inclu • (2 Level 2 – 26.1 per cent • per cent in 2002) Level 3 – 22 per cent (23 •Achieve of Record Certificate to exitin awarded • per cent (37. Level 1 – 36.8 March 2004 to help March m letter s 2 5

REPORT ON PERFORMANCE OUTCOME 2 1 PART 2

Research Centre, AMEP service providers (ESL) courses and the Home Tutor Scheme. REPORT ON PERFORMANCE and DIMIA. This process identifies priority The fourth annual AMEP conference, held in areas for research, then recommends to Southport, Queensland in November 2003, DIMIA which projects should proceed. All was based around the theme of ‘Voices from stakeholders participate in this process to the Classroom’. More than 200 delegates ensure that the projects focus on meeting the participated. The conference provided a good needs of AMEP clients and teachers. The opportunity for AMEP teachers and service results of the projects undertaken over two providers to share knowledge particularly in years (2001 and 2002), were made available best practice for the delivery of the AMEP. in 2003-04 to all AMEP service providers.

Publications such as research reports, on- line courses for teachers, other professional development activities and production of materials such as a training video on pronunciation were just some of the ways in which the results were disseminated. Major themes of these projects included: •investigating the client characteristics and learning processes and outcomes of particular client groups • development of an on-line assessment task bank to assist with a consistent approach to assessment of clients’ language competencies • teaching and learning pronunciation in the AMEP including the development of an on-line professional development course • evaluation of the implementation of the Citizenship course in the AMEP.

A number of research projects were undertaken in 2003-04 to improve language and learning delivery through revising and re-writing teaching materials, and further developing AMEP teachers. Additional OUTCOME 2 projects were also undertaken and progressed by the Research Centre at DIMIA’s request to effect recommendations 46 and 50 of the Report of the Review of Settlement Services for Migrants and Humanitarian Entrants: review of state and territory English as a Second Language

153 . g s ent in s m en , by s year m s g o w rant

g m li in rural and 9 completed s by the clo by g 2 s ony ony . The depart . ent expect m s 22 m livin s earlier fundin m tralian in Har tralian Mu s g s tralian s Au s , Au 14 fro s g for 2004-05 are older 2004-05 are for , Au s s announced on 3 April 2004. April announced on 3 0 service agreements acquitted as agreements 0 service enou s service agreements in the process in the process agreements service service of acquittal; 43 ongoing to be acquitted. yet agreements 5 obligations and meeting contractual contracted objectives; g a ainin w m et area tralian g ional area s g Au Tar the end of the 2004 calendar year, to acquit the end of the 2004 calendar year, the re and acquitted. The depart and acquitted. round re The 2004-05 Livin and Indi had received 529 application had received date of 30 April 2004. date of 30 greements. 1 . A e s s e ed in service MONY m ed s till s TERED ITEM TERED , the , unity AR s arded s local Service Service S ith tho 2 g w s specifi ere w ue mm finali in A with grant agreements recipients. 10 ony rant w g ss ter g ss m s ere a fully, and the fully, fully, fully, w ss ony.

ible co ss s g m ed by the ed by h quality outco local i Quality: Quantity: g ed 122 g in Har ucce ss g g s ere to fo ere rant ucce s hi g ana w arded in 2003-04, one in 2003-04, arded arded in 2002-03, 27 in 2002-03, arded ent received 592 ent received g to eli the year, 72 the year, ana m w w g LIVING IN H LIVING g m

ony by addre by ony m s a a R unity har s m s hich hich pleted pleted to addre w m ent s t 2003. rant and 44 mm m s s FO rant g rant m 15 are currently bein achievin u at 30 June 2004. at 30 June g g of S s g g g s co ent durin g ation m s unity har at the local level. NT s ainin ainin been co ani ue s mm g nalysis of Performance nalysis m m RA ss MEASURES in Living Grants for Harmony RESULTS i co A the 2003-04 Livin For Description The depart Objective fundin provide To objective affectin Of the 122 round, the depart round, application on 22 Au on 22 or re ha current a current Of the 44 depart Of the 42 have been co have re OUTCOME TWO TWO OUTCOME ADMINI G Performance Information Performance

REPORT ON PERFORMANCE OUTCOME 2 154 PART 2

OUTCOME TWO ADMINISTERED ITEM REPORT ON PERFORMANCE

GRANTS FOR MIGRANT COMMUNITY SERVICES

Performance Information

MEASURESRESULTS

Grants for migrant Quantity: 363 Service Agreements. 352 service agreements comprising community services 31 MRC/MSA grants (three of which were not extended after the grant period expired and one new organisation commenced operation in WA), 313 Community Settlement Services Scheme (CSSS) grants and eight interim grants.

Quality: A s specifi ed in service Work programs were satisfactorily agreements with Migration delivered for MRC/MSA, CSSS Resource Centres (MRCs) and interim grants. and Migrant Service Agencies (MSAs) funded A total of 49 Community work programs. Settlement Services Scheme (CSSS) grants ceased on 30 September 2003. On 30 June 2004 another 179 CSSS grants ceased.

Objective In 2003-04, approximately 21 per cent of To assist migrants and refugees to settle and CSSS funds were directed towards small and participate equitably in Australian society. emerging communities, 10 per cent towards rural and remote communities, and 28 per cent Description towards refugee and humanitarian entrants. The Australian Government provides funding for grants to community-based organisations The remaining funding was aimed at assisting under the Community Settlement Services migrants with additional specific settlement Scheme (CSSS) and core funding to the needs, including those from established national network of Migrant Resource communities whose needs could not be Centres (MRCs) and Migrant Service Agencies adequately addressed by mainstream services. (MSAs) to deliver settlement services. Through the CSSS, the department is able to OUTCOME 2 These services are intended principally for respond to factors such as changes in the recent arrivals: composition of the migrant intake and • whose communities are small and emerging settlement patterns and high priority needs • who live in rural or remote areas that may emerge. • who are refugee and humanitarian entrants or family stream entrants Funding priority is given to services that with lower levels of English proficiency. facilitate access to mainstream services.

155 g s s A S g are s s to of s sm rant s s for A g s MRC/ encie ular S g aller or g g g ance e . The . ardin , actively , 0,000 ation s g e in s g in 5 ation m /M g sm s s ation and s s ent. g , financial , echani s g unity eetin ure ent m ent a ana m . m s ani s m ent need m ani rant ana m m obli ervice plannin ervice ra g directed to directed ea mm g g . The . ree provided for provided s m and MRC/M g s g . m

s s g ure s s ation re m , and $1 s co s of funded m g role and can and role overn g SSS allocated for core allocated for ettle ea A carry out re carry g and g s s g are the are S s their perfor m ation s ance ervice directorie ervice ent plannin ervice s g on behalf of s s ible for ible for m s /M ervice a ervice infor to C m illion wa s kill illion wa s s ent g g s ani m

m ance m g tone report g entorin eetin o attract and s rant fundin dependent on pon m s ettle tralian Govern ine whether or s g s illion wa m unity m s s , developin ,

ent. However, MRC However, ent. are required to report required are ile . i with funded or . s m s m al s s s s upport the upport of the work pro of the work m s m SSS , develop , s in mm ss g A SSS m require ent . $18.82 . S taff re taff re g their perfor s to 31 MRC ation s ation ation ervice m g s g e C g and s s s /M , $8.16 $8.16 , s g ent of fundin tate and territory tate and territory s other Au other t the s ultation allocated for trainin allocated for rant co rant s ani m s A and C ani ani i m s o provide a o provide g g g ed to deter g g S eetin ana i i s SSS s ss ervice delivery and reportin delivery ervice required perfor required or u m 2003-04 to C reportin Or providin quarterly, the pro detail m fundin wa or the local area and develop and enhance the local area work. volunteer Pay s are detailed in the detailed in the are DIMIA a require Analysis of Performance A total of $27.13 networkin participate in participate con m fro and M client capacity-buildin inexperienced or MRC al m and develop . of ity. m 5 s s ra ervice g s ervice to direct . The . by s tated in s ultation s s g s s i ent). pecific ) s to new ucceed in m g s , s unity provide which:

s and in 2004-0 s s s SSS s to develop s g ervice upport for upport s A s s A network ettle in A to to mm S S s e, plan and e, s S to client ss s ervice of their potential s funded ation s /M s to s unitie ms ani (direct client (direct to co m s g SSS ani g in 2003-04 and tandard work pro work tandard an advocacy role an advocacy g tration and operational attention to attention ervice ition in the broader and M and develop ent project mm o contribute to o contribute s and equity principle and equity s s C s s g s s developed in con ation and g ework ework the ent plannin ain acce s m s m s ss ation, orientation, ation, s g g . MRC . m ini a al ervice ervice provider ervice s m s . A. s s s ple e of ani encie m wa

o that they can deliver trea fundin s g m g g s s m s

in relation to providin in relation rant co m m to the MRC/M A playin vary in ter vary ettle s e delivery of culturally and of culturally e delivery s g ra g rant s s g S i g ) helpin g ain g s A tically appropriate appropriate tically unity capacity-buildin s e, their po e, the acce m rant trea trea s m /M S s for ad for a ran g s s

g s t that are to be provided are are provided to be that are and i s ation ation g ent for MRC ent for ui tralia and s g s s s s i mm s g unity and the breadth of their unity and the breadth /M , the m ain ain s ervice plannin ervice of the or s ss ervice ervice delivery network delivery ervice s s ilar function m ( includin encoura lin (co advocate for their own need their own for advocate their capacity to or s s m referral and ca referral Au arrival ani ani t ree s mm g g m g i ervice ervice s need provide co • develop or achievin drawin of Cultural Diver Appreciation Output 2.4 Core fundin Core co a work pro a work s buildin The principal function of the C The principal function To the extent that or the extent that To provide provide •a delivery activitie delivery for MRC for MRC or client ba with funded a a included in the online application and s • infor provide 6 5

REPORT ON PERFORMANCE OUTCOME 2 1 PART 2

During 2003-04, DIMIA supported the Consultation with MRCs/MSAs and CSSS REPORT ON PERFORMANCE provision of settlement services to the organisations occurred on the implementation migrant community through the of relevant recommendations of the SSR. administration of 352 service agreements These included consultations about with organisations funded under CSSS and development of a standardised work program, through core funding to MRCs/MSAs. introduction of a new performance review process, development of a revised client A total of 181 new CSSS grants were statistical system and improved financial awarded for the period commencing monitoring through a program of audits. 1 October 2003 - 30 June 2004. Combined with existing grants, there were 313 CSSS grants managed in the 2003 funding year.

During the 2003 funding year, 10 organisations (the same number as in 2002) had their payments delayed due to lack of progress in completing performance reports or failure to provide financial information relating to their grant.

The 31 MRCs/MSAs that received core funding in 2003-04 satisfactorily delivered work programs and met reporting requirements. One MRC was offered an initial six months funding with funding for the second period conditional on management improvements being introduced. Full funding for the second half of the year was restored after performance issues were addressed.

Core funding is currently provided to 28 MRCs/MSAs. Core funding to three MRCs: Botany MRC (NSW), Northern Suburbs MRC (WA) and South Metropolitan MRC (WA), ceased at the end of December 2003 due to declining client numbers. Botany MRC received an ad-hoc grant for the period OUTCOME 2 January to June 2004. The two MRCs in WA effectively merged and the new Metropolitan MRC commenced operation on 5 January 2004. The four CSSS grants held by the MRCs in WA have continued.

157 . s ea s People’. . g A hip and s ebsite. w tributed to a wide s en and Youn en and di tralia and over s m s tralia’, ‘The Media in a tralia’, s

Au S improved reporting and made reporting improved ss aic wa A s ULT ociety’ and ‘Leader and ociety’ S S E FECC its to increase effort a concerted in community, to the broader reach its through particular tic hip acro s s tralian Mo s Plurali Wo 1 – Part Advocacy Au reader in Multicultural Au in Multicultural hich hich w ed in the s aic, s it t in s . e ote s g s i ix were TERED ITEM TERED m orkplan). s specifi m s s of ss lined S includes a detailed w A contract ( s ive and of ive m s ation s tralian s s to pro rant of trea s ani s g tralian Mo to the broader . The the . g s tralia. ed and developed s prehen s s sm and need ore ore . m Quantity: 1 grant. 1 grant of $350,000 to FECC Quality: s s m

olidate it , out of which , of Au of s the year, FECCA the year, s s er effort ure s ically with a wider ically and or g in Au in g s s g s ue wa ea g ulted, liai ulted, ss m tron s ffairs ffairs s trate ’, ‘Health and Mental Health ’, s A ulticulturali s ent provided a ent provided unitie ustralia

relevant, co relevant, s m A m s SR 99 article ade ion E g mm ent on the view quarterly journal, Au journal, quarterly hip m ss R )) the above objective. the above s s g m A U hed four i hed four unity, in particular by enhancin by in particular unity, overn s ite. It con ite. e of individual g aic, wa aic, s AS tralian 0,000 in 2003-04 to FECCA to a 0,000 in 2003-04 to FECCA g s h quality. Durin h quality. s 5 mm g eetin overn Multicultural of (Grant to Federation Ethnic Communities’ Councils of (FECC ME m containin covered were – ‘Global Terror and it Terror ‘Global – were covered Repercu Au Analysis of Performance FECCA Description The co Objective to the advice to provide FECCA enable To g $3 Mo hi publi available on-line to reader available ethnic co FECCA’ web accountability partner and it worked to con and it worked ran FECCA reportin FECCA OUTCOME TWO TWO OUTCOME ADMINI OF ETHNIC TO FEDERATION (GRANT AFFAIRS MULTICULTURAL (FECCA)) OF AUSTRALIA COUNCILS COMMUNITIES’ Information Performance 8 5

REPORT ON PERFORMANCE OUTCOME 2 1 PART 2

OUTCOME TWO ADMINISTERED ITEM REPORT ON PERFORMANCE

NATIONAL ACCREDITATION AUTHORITY FOR TRANSLATORS AND INTERPRETERS (NAATI) – CONTRIBUTION

Performance Information

MEASURESRESULTS

National Accreditation Quantity: A s specifi ed in the NAATI 4,209 translating and interpreting Authority for Business Plan 2000-04 and tests conducted. 1,428 Translators and the Funding Agreement accreditations granted (including Interpreters (NAATI) between NAATI and the 18 in Indigenous languages). Tests Ltd – Contribution Commonwealth, State and conducted in eight metropolitan Territory Governments. cities and six regional locations in 56 languages for accreditation.

Quality: A s specifi ed in the NAATI Outputs specifi ed in the NAATI Business Plan 2000-04 and Business Plan and funding the Funding Agreement agreement achieved and in some between NAATI and the areas exceeded. Commonwealth, State and Territory Governments.

Objective Payment to NAATI is based on a funding To set and maintain high national standards agreement, which specifies NAATI outputs in translating and interpreting to enable the that contribute to the achievement of the existence of a pool of accredited translators Australian Government and state and and interpreters responsive to the changing territory governments' objectives in relation needs of the Australian society. to the provision of translating and interpreting services. During the year, Description NAATI members considered and agreed to a The government contributes to the proposal that the funding agreement be operational costs of NAATI, a company changed from an annual agreement to a limited by guarantee, together with state three year agreement to provide a level of and territory governments, to ensure the certainty to NAATI and thereby achieve continued existence of a pool of accredited continuity of services. translators and interpreters, and to set national professional standards in the Analysis of Performance delivery of translating and interpreting The delay in finalising the three year OUTCOME 2 services for Australia's culturally and funding agreement meant that NAATI did linguistically diverse society. not have a formal basis for performance reporting to its members. Preliminary DIMIA provided an advance of $441,000 in reporting is that NAATI continued to deliver 2003-04 towards the operational costs of services in 2003-04 in accordance with the NAATI. objectives of the company. Work commenced on increasing the pool of qualified

159 interpreters in new and emerging interpreters are there which languages for community with consistent of interpreters, shortages of the the Report 53 of recommendation Migrants for Services Review of Settlement Entrants. and Humanitarian in performance on NAATI reporting Formal in the department’s 2003-04 will be included 2004-05 Annual Report.

REPORT ON PERFORMANCE OUTCOME 2 160 PART 2

OUTCOME TWO ADMINISTERED ITEM REPORT ON PERFORMANCE

ASSISTANCE FOR FORMER CHILD MIGRANTS

Objective former child migrants to assess eligibility to To provide practical support to those former access the fund and makes all travel child migrants, who arrived in Australia arrangements. post World War II to: • undertake reunion visits to Britain ISS had received 637 applications at and Malta 30 June 2004. A total of 563 applications • assist with tracing family members had been approved and 308 former child and counselling for reunion visits migrants had undertaken their reunion visit • assist state governments with the as of that date. erection of memorials to former child migrants.

Description Funding of $1 million per year for three years, commencing 2002-03, has been allocated for the operation of a travel fund to assist former child migrants who wish to undertake reunion visits to family in Britain or Malta.

The Child Migrants Trust provides tracing and counselling services to former child migrants. Funding of $125,000 per year for three years commencing in 2002-03 has been earmarked for this service.

An amount of $100,000 has been allocated to assist state governments to erect suitable memorials to former child migrants who settled in their state. Queensland and Western Australia have completed their memorials. Plans for memorials in the four remaining states: New South Wales, Victoria, OUTCOME 2 South Australia and Tasmania are progressing. The funds are distributed equitably across all participating states.

Analysis of Performance International Social Services (ISS) administers the travel fund and liaises with

161

s a a m s at s ra elfare elfare g a w m anitarian in the hip s m s ra tate g s are in place are s 004. uardian . 2 g

s ent panied Hu 004. S 2 hore entrant hore m m in the UHM pro (UHM) pro porary Protection Vi Protection porary s e s s ated g m g ULT off S 5 ith appropriate ith appropriate E 9 Dele arran w authoritie 30 June 30 June Minor 2 Unacco at 30 June at 30 June holder 44 Te ed ss ent e hip, hip, are in are s m panied . ber on s ss s m m a s Analysis of Performance assisted under 474 minors were In 2003-04, During this time 229 the UHM program. under the program the minors entered component and 135 persons left the offshore The total cost of the UHM program. This includes $876,743. was program funding to state authorities to provide and settlement supervision, welfare, assistance to UHMs under the Commonwealth and agreements, and state cost share wards to payments maintenance allowances of the Minister. 339 minors in were there 2004, As at 30 June whom arrived 295 of the UHM program, component of the under the offshore (including one minor Humanitarian Program Visa) Humanitarian Temporary granted a Temporary granted and another 44 who were (TPVs) onshore. Visas Protection ent ettle inor s m HCR. ber e m N uardian g all nu m g U and sm g m to anitarian hore – hore hore – nu hore s s m in need of protection. onitorin ppropriate ppropriate s upport arran upport m s place for all unacco place for hu On Off fro advice A a

Quantity: Quality: Immigration

s inor in s m SR E R U anitarian tralia AS s m ithout parent u ME Welfare of Welfare hu w A Description to all is available The UHM program of 18 unaccompanied minors under the age holding Humanitarian or Protection years but who may parents, visas who do not have and support. care to provide relatives have Immigration and The Minister for is Affairs Multicultural and Indigenous under the empowered Objective and support supervision, welfare, provide To settlement assistance and monitor Unaccompanied Humanitarian Minors (UHMs) under the Commonwealth and agreements. state/territories cost-share Act 1946 of Children) (Guardianship to the powers delegate her guardianship government state and territory appropriate is The UHM program authorities. state and behalf by on DIMIA’s administered agencies. child welfare government territory OUTCOME TWO TWO OUTCOME ADMINISTERED ITEM IN PARENTS WITHOUT MINORS OF HUMANITARIAN WELFARE AUSTRALIA Information Performance

REPORT ON PERFORMANCE OUTCOME 2 162 PART 2

This represents an increase of 93 minors (or REPORT ON PERFORMANCE 38 per cent) from the same time in the previous year, mainly due to the inclusion of UHMs in extended families arriving from Africa. This increase has offset the declining number of UHMs on Protection Visas commensurate with the decline in TPV grants and the departure of minors from the program as they reach 18 years of age. OUTCOME 2

163 sound and well- sound and coordinated policies, programs and decision programs policies, coordinated to Indigenous in relation making processes reconciliation. and affairs output is: departmental The supporting 3.1 – Indigenous Policy of function of the Office The primary Affairs Strait Islander Torres Aboriginal and high level policy to provide was (OATSIA) worked OATSIA to the Minister. advice and agencies with departments closely the Commonwealth and the states across of with the objective and territories, between better coordination achieving a that can have and services governments the key in particularly significant impact, employment housing, of health, areas and education. the government’s of the introduction With Affairs new arrangements in Indigenous has been OATSIA 2004, 1 July from of incorporated into the new Office (OIPC) Coordination Indigenous Policy within DIMIA. OUTCOME THREE OUTCOME Three Outcome seeks

REPORT ON PERFORMANCE OUTCOME 3 164 PART 2

OUTCOME THREE - EFFECTIVENESS MEASURES AND REPORT ON PERFORMANCE RESULTS

MEASURES RESULTS

Key tasks: - provide policy advice to the Minister, including briefi ng and correspondence, on issues relevant to Indigenous people - provide strategic coordination and leadership on policies, programs and services to reduce disadvantage and promote Indigenous wellbeing - coordination of portfolio legislation, appointments and budget priorities for the Indigenous agencies in the portfolio - advising and instructing on certain litigation brought against the Commonwealth.

The degree of satisfaction of the Minister and Feedback from the Minister’s Offi ce indicated her offi ce as expressed through formal and that the Minister and her offi ce considered informal mechanisms, with the quality and the policy advice they received to be timely timeliness of key tasks. and of high standard, and were satisfi ed with the achievement of key tasks. OUTCOME 3

165 the establishment and development of Reconciliation Place, in of Reconciliation Place, the establishment and development Indigenous communities delivery and program KEY HIGHLIGHTS 3.1 HIGHLIGHTS KEY Strait Torres and Aboriginal the Review of the of the Report following April 2004, On 15 that the concerns 2003 and amid increasing in November (ATSIC) Islander Commission ATSIC. its intention to abolish announced the government dysfunctional, was organisation to the implementation of to the Minister in relation significant support provided OATSIA of legislation to amend the included preparation This in Indigenous affairs. reforms Act 1989 and arrangements to transfer Commission Strait Islander Torres Aboriginal and It also provided and agencies. departments mainstream to programs Indigenous-specific as: such reforms other proposed input into implementing • to delivery to enhance service Centres the establishment of Indigenous Coordination • of Indigenous policy coordination to oversee Taskforce of a Ministerial the establishment • Coordination. of Indigenous Policy of the Office the establishment in a key player DIMIA was conjunction with the National Capital Authority. Reconciliation Place recognises the Reconciliation Place recognises Authority. conjunction with the National Capital of Indigenous and non-Indigenous history of understanding the shared importance between the Triangle, Reconciliation Place is located in the Parliamentary Australians. Territory. Capital Australian in the and the High Court National Library new dedicated three Vanstone 2004 Senator Week of National Reconciliation As part at Reconciliation Place. artworks separated who were depicted the experiences of Indigenous children of the artworks Two developed as it was significant, is highly text on the major artwork The families. their from in consultation Committee Day and the National Sorry between the government and agreed with the Indigenous community. of two the lives particularly celebrated Indigenous leadership, The other artwork Lingiari. Vincent Neville Bonner and distinguished Indigenous leaders,

REPORT ON PERFORMANCE OUTCOME 3 166 PART 2

OUTPUT 3.1 – INDIGENOUS POLICY REPORT ON PERFORMANCE

3.1 INDIGENOUS POLICY

Performance Information

MEASURES RESULTS

Output 3.1 Quality: The degree of satisfaction of Feedback from the Minister’s Offi ce the Minister and her offi ce as indicated that the Minister and her Indigenous Policy expressed through formal and offi ce considered the policy advice informal mechanisms, with they received to be timely and of high the quality and timeliness standard, and were satisfi ed with the of key tasks. achievement of key tasks.

Objective Analysis of Performance To provide advice to government on Indigenous Social Programs and Reconciliation policy issues, coordinate Indigenous policy During the year, OATSIA provided development with external agencies, and significant input to a number of policy manage the conduct of litigation in those processes. These included the work of the cases where the role of the Australian Demographic Task Force and the Indigenous Government in Indigenous affairs is involved. Employment Policy Evaluation. OATSIA also provided significant input to cross- Description portfolio policy development processes in The Office of Aboriginal and Torres Strait respect of Indigenous social wellbeing, Islander Affairs (OATSIA) was responsible including family support, child support and for providing Indigenous policy advice to protection, youth, alcohol and substance the Minister and undertaking Indigenous abuse, and family violence matters. Its policy development and coordination with involvement included participation in key external agencies, including in the areas of: forums such as the Child Health and • community capacity and development Wellbeing Taskforce (and its Indigenous • family policy and reconciliation Working group subcommittee), the • service delivery and performance Secretaries’ Advisory Group on Youth, the • land and resources National Inhalant Abuse Task Force, the • legal and international Social Health Reference Group and other ad • agency governance and legislation. hoc committees on specific Indigenous OUTCOME 3 policy issues. OATSIA also provided support OATSIA also worked to develop and promote for the Minister’s engagement with the whole of government approaches to tackling National Youth Roundtable and the National problems in redressing Indigenous Indigenous Youth Leadership Group. disadvantage, identified opportunities for OATSIA made a significant contribution government to advance reconciliation and towards improving and ensuring the monitored and advised on current and relevance of data collection in relation to emerging issues on Indigenous policy. Indigenous Australians. OATSIA

167 as the second tranche of the Stronger tranche of the as the second Strategy and Communities Families draft National in 2003 and the announced and Carers. Children Foster Plan for Cabinet coordination prepared OATSIA and ministerial comments, other briefings of Indigenous in the areas correspondence telecommunications, health, housing, education, reconciliation, wellbeing, family defence, capacity-building, community governance, and Indigenous reform welfare employment, also OATSIA specific budget matters. a number of Parliamentary before appeared to these areas. committees in relation Ministerial briefings coordinated OATSIA Aboriginal the Ministerial Council on for (MCATSIA) Affairs Strait Islander Torres and meetings. and associated officials’ of DIMIA the Secretary supported OATSIA responsibilities lead agency in undertaking Australian of to the Council with respect Tasmania trial site in (COAG) Government issues. violence on family that is focussed the Secretaries’ briefings for provided OATSIA the inter-governmental and co-chaired Group project. the Committee for Coordinating managed the MCATSIA-sponsored OATSIA of the effectiveness independent evaluation and non-government of government of the recommendations to the responses The review Home report. Them Bringing completed and accepted by was report in late 2003. MCATSIA facilitation and a key played OATSIA for in the arrangements role coordination the design and development of new artwork at Reconciliation Place in installation for the also coordinated OATSIA Canberra. of a whole-of-government preparation of the Senate Legal to the report response participated in a number of Indigenous data a number of Indigenous in participated and steering committees development such as organisations led by groups working (ABS), of Statistics Bureau Australian the Education Science and of the Departments and Community Family (DEST), Training and Ageing, and Health and (FaCS) Services Continuing Commission. the Productivity and quality in the availability improvement policy is essential for of Indigenous data program development and effective and has management and monitoring a high priority. been identified as of a review DEST led During the year, Indigenous specific education programs funded under Specific Purpose Payments provided to which OATSIA arrangements, also provided OATSIA substantial input. input to Indigenous education and training to Parliament. reports Ageing also of Health and The Department which focussed during the year, led a review on and its impacts health care on primary a provided OATSIA Indigenous people. significant contribution to the review, an evidence based emphasising the need for approach. and outcomes focussed made to an evaluation Contributions were Transport of the Department led by project This (DOTARS). and Regional Services that sought to develop a framework project will assist to determine the impact of in regional investments government an and assist in providing Australia and policy regional evidence base for development. program and advocacy strong provided OATSIA of Indigenous the interests for support of major people in the development such strategies and initiatives, mainstream

REPORT ON PERFORMANCE OUTCOME 3 168 PART 2 REPORT ON PERFORMANCE and Constitutional References Committee on Services (ATSIS) on 1 July 2003 and in progress towards national reconciliation, for refinements to the Ministerial Directions consideration by the government. issued to its Chief Executive Officer during the year. OATSIA also assisted in the OATSIA commissioned major independent transition to the new administrative research to undertake a rigorous analysis of arrangements to operate from 1 July 2004 by Indigenous economic and social indicators, providing advice to portfolio agencies on using data from the 1996 and 2001 censuses. proposed rearrangements. This research (undertaken by Australasia Economics), focuses on disaggregated data It assisted in the preparation of legislation by remoteness area to provide a more detailed bids and policy approval in relation to analysis of change in socio-economic variables proposed legislation. During the year, the than has been available to date, providing a Aboriginal Land Grant (Jervis Bay Territory) useful source of information for future policy Amendment Bill 2003 was passed. This Bill development processes. The Australasia amended the Aboriginal Land Grant (Jervis Economics report is available on the Bay Territory) Act 1986. The amendments department’s website. facilitated improvement to the operation of the Wreck Bay Aboriginal Council. During the year OATSIA also continued to: • contribute to MCATSIA assessments OATSIA was significantly involved in work of Indigenous Action Plans prepared by which prepared for the introduction of the Ministerial Councils in response to the Aboriginal and Torres Strait Islander COAG Framework to Advance Commission Amendment Bill 2004 into the Reconciliation of November 2000 Parliament on 27 May 2004. The Bill was • work with ATSIS/ATSIC on the passed by the House of Representatives on development of an Indigenous 2 June 2004. Following its introduction into environmental health strategy the Senate on 15 June 2004, the Bill was • assist the Indigenous Communities referred to the Senate Select Committee on Coordination Taskforce on evaluation Aboriginal and Torres Strait Islander Affairs and performance monitoring issues in the which is to report by 31 October 2004. COAG whole-of-government trials. OATSIA also provided assistance with Land, Legal and Economic Development office-holder appointment and misconduct Advice was provided to the Minister on processes. governance issues concerning agencies in the Indigenous Affairs part of the portfolio. OATSIA advised the Minister on developing This included advice in relation to the ATSIC reforms to the Aboriginal Land Rights OUTCOME 3 review and more effective arrangements and (Northern Territory) Act 1976. OATSIA structures for delivery of programs and supported the Minister in consultations with services to Aboriginal and Torres Strait the Northern Territory Government, the Islander people. Northern and Central Land Councils, Northern Territory members of the OATSIA assisted with the establishment of Aboriginal and Torres Strait Islander Aboriginal and Torres Strait Islander Commission and the mining industry on

169 suspension of Aboriginal and Torres Aboriginal and suspension of Strait Islander Commission Clark Mr Geoff Chairperson, Torres Aboriginal and of creation Strait Islander Services in its Government Australian the ongoing pursuit of costs in the Hindmarsh Island litigation restrictions on leasing of Indigenous land of Indigenous on leasing restrictions Indigenous economic might assist factors other many were there development, The development. impeded such which also were factors greatest paper concluded the In poor governance. lack of capacity and integrate the to agreed April 2004 SCATSIA its economic into findings of the report framework. development concept to repatriate initiatives monitored OATSIA the United from remains Indigenous human OATSIA countries. Kingdom and other and ATSIS to the Minister, advice provided on strategies departments other government to assist such initiatives. third DIMIA at the represented OATSIA on Forum session of the Permanent in USA, York, Indigenous Issues in New The session concluded with a 2004. May dealing of recommendations number large with a range of issues including Indigenous and traditional knowledge. women in continued its involvement OATSIA the Draft negotiations surrounding Declaration on the Rights of Indigenous The last sessions of the working Peoples. Declaration on the Rights on the Draft group will be held in 2004 of Indigenous Peoples subject to possible extension of its mandate. Litigation in 2003-04 included: • the ongoing litigation surrounding • defence of a challenge against the • of the amount of $71,486 by recovery possible reforms. Reforms are aimed at aimed are Reforms possible reforms. and mining the exploration streamlining of all the benefit for process development under significant reforms Other parties. facilitating economic consideration include of leases over the use development by Land Council improving Aboriginal land, Australian the following performance 28 of No. Report Office Audit National of Land regionalisation and greater 2002-03, Council decision-making. group the reference chaired OATSIA Business Review assisting the Indigenous for on Support which completed the Report The 2003. Indigenous Business in November the Review to required terms of reference Government Australian the on how report and can best stimulate Indigenous business gaps in Indigenous outstanding any address advice provided OATSIA business support. findings and to the Minister on the report’s recommendations. the Minister on the advised OATSIA development of an economic development Following MCATSIA. by concept framework in acceptance of a draft concept framework to develop a agreed MCATSIA 2004, May action plan in whole-of-government consultation with other Ministerial Councils. The plan will identify key actions and enhancing Indigenous for responsibilities economic development. consultations with states and Following a prepared OATSIA bodies, other relevant draft discussion paper on impediments to economic development on Indigenous land The Standing Committee of MCATSIA. for Strait Islanders Torres Aboriginal and the draft considered (SCATSIA) Affairs The draft April 2004. paper at its meeting in up paper concluded that while freeing

REPORT ON PERFORMANCE OUTCOME 3 170 PART 2 REPORT ON PERFORMANCE • recovery by the Australian Government of $105,000 from the Foundation for Aboriginal and Islander Research Action. OUTCOME 3

171

s t s the g intere s uch that the uch s ent’

ation in s g m a involvin s w e s e of liti ealth

m S w on ber of ca ULT m tralian Govern S s mm ere protected. ere u E w A Co The outco a nu ealth

s w on Of the 2,016 separated children claims Of the 2,016 separated children to remitted 12 were lodged in the High Court were two Of these, Court. the Federal discontinued. dismissed and 10 were in a pursued cost recovery actively OATSIA successful in number of matters and was costs. recovering Analysis of Performance Government Australian During 2003-04 the the amount of $71,486 in its recovered ongoing pursuit of costs in the Hindmarsh $105,000 from litigation and also recovered Aboriginal and Islander for the Foundation Action. Research tent x mm al action g ful. ss e the e s i t the Co s m ucce hich le hich s w ain g are are a Mini to Quality: . s e s SR E ation and R s pen U x pen AS al e m g le Co ME OATSIA manages the conduct of some OATSIA Australian the litigation where in Indigenous responsibilities Government's involved. are affairs title does not manage native OATSIA some matters arising from apart litigation, 11 of the Part 2 and 6 of Part under Division Act 1993 Title Native During 2003-04 the litigation conducted the included ongoing litigation surrounding Chairperson Mr Geoff ATSIC suspension of Clark and defence of a challenge against the Strait Torres Aboriginal and of creation Islander Services. did not initiate Government Australian The litigation in the Indigenous affairs any portfolio. Description Objective in manage the conduct of litigation To Government’s Australian defence of the Australian certain where interests, in Indigenous responsibilities Government involved. are affairs OUTCOME THREE OUTCOME ADMINISTERED ITEM LEGAL EXPENSES AND COMPENSATION Information Performance

REPORT ON PERFORMANCE OUTCOME 3 172 PART 2

OUTCOME THREE ADMINISTERED ITEM REPORT ON PERFORMANCE

CROSS PORTFOLIO: INDIGENOUS COMMUNITIES COORDINATION TASKFORCE (ICCT)

Performance Information

MEASURES RESULTS

Cross-portfolio Quality: Timely cross-portfolio Timely cross-portfolio response Indigenous fl exible response to community was provided. funding arrangements identifi ed and government agreed priorities.

Objective of the Secretaries’ Group until April 2004, To support the Secretaries’ Group on when this position moved to the Secretary of Indigenous Issues and develop the Australian the Department of the Prime Minister and Government’s approach to the April 2002 Cabinet. This change reflected the Council of Australian Government (COAG) broadened focus of the Secretaries’ Group as decision to trial whole-of-government part of the new arrangement for Indigenous arrangements with up to 10 Indigenous affairs. communities and regions. In May 2004, the Minister for Immigration Description and Multicultural and Indigenous Affairs The cross portfolio ICCT was established by announced the formation of a Ministerial the Secretaries’ Group on Indigenous Issues Taskforce on Indigenous Affairs. The role of to promote and support joint activity across the taskforce, which met for the first time in Australian Government agencies and to June 2004, is to coordinate the government's work with the Indigenous communities Indigenous policies and report to Cabinet on participating in the initiative, and with state directions and priorities in Indigenous and territory governments. policy. Under the new arrangements, the role of the Secretaries’ Group on Indigenous The Executive Director and Office Manager Issues is to support the taskforce and report positions are funded from a contribution annually on the outcomes of Indigenous from the agencies represented on the specific services. Secretaries’ Group. The other 8-10 members OUTCOME 3 of the ICCT team remain employees of their In its second year of operation the ICCT was originating agencies whilst on secondment responsible for: to the taskforce. Since its establishment in • achieving agreement on eight whole- August 2002, the ICCT has reported directly of-government trial sites. The sites to the Secretaries’ Group and on a day-to- are the Anangu Pitjantjatjara Lands day basis, the Executive Director of the in South Australia, Cape York in ICCT reports to the Chair of the Secretaries’ Queensland, Murdi Paaki in New Group. The Secretary of DIMIA was Chair South Wales, Shepparton in Victoria,

173 identified in consultation with agreed communities and related outcomes and benchmarks responsibilities and outline each party’s making. A cross portfolio funding pool ($3 million on pool ($3 million funding portfolio A cross which made basis), portfolio a cost neutral communities’ the to support funds available operated in the trials, participate capacity to to model provided Funds were in 2003-04. and initiatives whole-of-government foster the potential to that have projects but could not be sustainable development guidelines. program funded under existing initiatives The whole-of-government as on governance focus included a strong communities several of the Indigenous identified the trials have in the involved agreement and negotiate need to develop, community governance for, and support inclusive arrangements that facilitate more interaction with government and effective agencies. trials Establishing whole-of-government Australian with The ICCT worked the relevant agencies, Government Indigenous communities and state and to negotiate Shared governments territory Responsibility Agreements which: • priorities strategic set out key • arrangements establish partnership • and decision local governance support Responsibility Shared 2004, As at 30 June had been negotiated in trial Agreements in Queensland, York Cape ACT, sites in the Murdi Territory, in the Northern Wadeye and Shepparton Wales in New South Paaki in Victoria. in a spirit signed were agreements The five of representatives between of partnership Australian the the Indigenous communities, the East Kimberley region of Western of region the East Kimberley Tasmania, north-eastern Australia, in the Wod-air), (pronounced Wadeye Australian and the Territory Northern (ACT) Capital Territory of a facilitate the nomination to assume their agency and Secretary the for responsibility primary in response Government’s Australian with other of the trial sites, each agencies Government Australian operating as partners in each of the their role and develop trial sites the basis for that provides Framework and commitment to the agreement that will be responsibilities particular and governments by shared trial sites of the communities in each state and whole-of-government have that structures territory-level trial been established and the COAG and ensuring that the roles structures tiers of government of the respective clarified are to the Secretaries’ and reporting Group. • to Group liaising with the Secretaries’ • assisting lead agencies to establish • Responsibility a Shared developing • the between establishing linkages • in the trial sites monitoring progress Analysis of Performance and development advice Policy and briefings on reports Regular progress to the Minister provided issues were policy Immigration and Multicultural and for for who is responsible Affairs Indigenous to the Prime Minister. initiative this COAG also made to all Ministers on were Reports on Indigenous Issues Group the Ministers’ provided was and additional reporting when appropriate.

REPORT ON PERFORMANCE OUTCOME 3 174 PART 2 REPORT ON PERFORMANCE Government and the relevant state or The ICCT assisted staff in lead agencies to territory government. The agreements better understand the key issues being raised recognise and respect each of the parties’ by Indigenous leaders and their communities rights and responsibilities and set out the and better equip them to address the key strategic priorities and agreed outcomes challenges associated with implementing that form the basis for collaborative whole-of-government approaches by cooperation between the community organising a number of activities, including: representatives and governments. • conducting workshops with representatives from lead agencies to share learnings and Implementing whole-of-government facilitate more effective whole-of- approaches government approaches The Australian Government’s lead agencies • establishing a website that sets out are at the forefront of change in the the key objectives of the COAG trials Australian Public Service (APS) approaches in Indigenous communities and highlights to the COAG trial. The sponsoring new and innovative approaches Secretaries and their respective agencies are • ongoing participation in relevant the main drivers of the Australian meetings and seminars conducted by Government’s whole-of-government Australian Government agencies to cooperative approach. The role of lead promote cross-agency collaboration agencies over the year included: and involvement in the trials. • tailoring government action to identified community needs and Evaluation and reporting aspirations The Shared Responsibility Framework • coordinating government programs provides the basis for the capture of and services where this will improve performance data, benchmarks and feedback service delivery outcomes and where that underpins the evaluation and reporting necessary, increasing the flexibility of of new approaches and initiatives agreed to program guidelines to accommodate by all parties to the respective Shared whole-of-government initiatives Responsibility Agreements. This data is • encouraging effective partnership important to determining the impact of arrangements between Australian governments’ activities and to nurturing Government agencies and across the mutually beneficial outcomes between three tiers of government governments and communities. • promoting innovative approaches that deliver more effective responses to the State and territory representatives have needs of Indigenous Australians agreed to the implementation of a Shared • working with Indigenous communities to Responsibility Framework that commits all OUTCOME 3 build the capacity of people in those parties to monitoring and evaluation of the communities to negotiate as genuine trials and cross-jurisdictional initiatives. partners with government • effecting cultural change at all levels Communication within agencies. The ICCT convened a meeting of the Regional Women’s Advisory Council (RWAC) in Alice Springs to discuss common issues

175 and allow participants the opportunity to the opportunity participants and allow women’s to increase in order network in in decision-making involvement communities. Indigenous Strait Torres and Aboriginal All relevant Regional (ATSIC) Islander Commission ongoing briefings on the Councils received the whole- trials and of the COAG progress being approach cooperative of-government of the Director The Executive implemented. Board ATSIC to the briefings ICCT provided on several occasions. of the ICCT will the role 2004, 1 July From of Indigenous be subsumed in the new Office in DIMIA. Coordination Policy

REPORT ON PERFORMANCE OUTCOME 3 176 PART 2

OUTCOME THREE ADMINISTERED ITEM REPORT ON PERFORMANCE

RECONCILIATION AUSTRALIA – CONTINUED SUPPORT

Performance Information

MEASURESRESULTS

Reconciliation Australia Quantity: Provi sion of $15 million to Funding was provided – Continued Support Reconciliation Australia will enable in June 2004 to support continuation and expansion of its Reconciliation Australia for activities in advancing the process of at least another four years. reconciliation between Indigenous and non-Indigenous Australians for at least four years.

Quality: Progress with process of The efforts of Reconciliation reconciliation over time. Australia have fostered demonstrations of goodwill and involvement of governments, non-government organisations, communities and individuals in their support for the process of reconciliation and community based initiatives. There continues to be a need for strong focus on improving the socio-economic conditions of Indigenous Australians to progress the process of reconciliation.

Objective liaise with state peak reconciliation bodies To enable Reconciliation Australia to for the development and coordination of continue and expand its activities in community events aimed at fostering advancing the process of reconciliation reconciliation, and engage with governments, between Indigenous and non-Indigenous non-government organisations and the Australians for at least another four years. corporate sector to advance the cause of reconciliation at the community level. Description The government has invested significant Analysis of Performance support in Reconciliation Australia as the The additional funding was provided to OUTCOME 3 major public vehicle for the people’s Reconciliation Australia in June 2004, to reconciliation movement. Reconciliation support the continuation and expansion of Australia will provide an enhanced national its reconciliation activities over the next four focus on reconciliation. It will promote and years. Analysis of performance will necessarily support community activities designed to involve an assessment of changes in public foster and advance the reconciliation process, opinion and attitudes over that time period including the production of school kits and and changes to the state of relations between community education materials. It will further the Indigenous community, the non-Indigenous develop the Friends For Reconciliation network, community and governments.

177

s

s ational enou ork N g w ere dedicated ere w anufactured and anufactured

s m ith the Indi tance of the ork w s i 004. w 2 ss uthority, the art uthority, developed in developed S s art A w unity. ork ultation ULT 8 May 8 May s w 2 S talled at Reconciliation Place. Place. talled at Reconciliation mm s ere developed, developed, ere rt E A con co on w Capital in The ne With the a With

s unity. ork artworks represent the experiences of represent artworks separated who were Indigenous children their families. from in involved was OATSIA During the process and stakeholders discussions with extensive and content of the the form over the NCA Day The National Sorry new artworks. heavily was Committee in particular, in these discussions as a involved groups. of separated children representative Analysis of Performance the three of the NCA, the assistance With developed in were new artworks consultation with the indigenous community, and installed at manufactured a from Feedback Reconciliation Place. indicated that the of sources variety well received. were and artworks ceremony w mm of the co s art s appropriate, appropriate, w ful and acceptable s ber g tallation at m s enou and content of ork e g m w m eanin Indi to art m For Reconciliation Place. for in for Three ne Three Quality: Quantity: 2 e SR g E ta R s U AS Reconciliation Place – ME Description Reconciliation Place is located in the and is in Canberra, Triangle Parliamentary of intended to honour the importance OATSIA life. in the nation’s reconciliation in the ongoing has a central role of the site. development Authority and the National Capital OATSIA the for responsible jointly were (NCA) at new artworks of three development One of the artworks Reconciliation Place. celebrates Indigenous leadership, that of the first Indigenous particularly elder and Neville Bonner and Senator, The other two Lingiari. Vincent activist Objective and install manufacture develop, To meaningful appropriate, that are artworks and acceptable to the Indigenous the experience of reflecting community, and separated Indigenous children commemorating Indigenous leadership. OUTCOME THREE OUTCOME ADMINISTERED ITEM 2 – STAGE PLACE RECONCILIATION Information Performance

REPORT ON PERFORMANCE OUTCOME 3 178 PART 2

PERFORMANCE AGAINST THE CLIENT SERVICE CHARTER REPORT ON PERFORMANCE

The department’s Client Service Charter and preferred service channels and the level of companion brochure ‘Do you have a assistance they can expect from the complaint?’ were introduced in 1998 as part department, incorporating improved of a whole-of-government reform agenda to monitoring and reporting processes to promote a more open, client-focused public promote continuous improvement in client service. service.

The charter articulates the values that Performance against the client underpin the department’s provision of service charter service standards client service, informs clients of the In 2003-04 the department continued to standards of service they can expect and perform strongly against the charter’s service provides clients with an avenue to comment standards, with onshore offices and overseas on the department’s performance. posts significantly exceeding the benchmark performance in eight of the 13 service The charter’s companion brochure ‘Do you standards measured. The department have a complaint?’ further describes the continued to develop and implement department’s mechanism for receiving and initiatives to improve performance and resolving client feedback about service client service. quality. DIMIA is increasing access for clients both Both the charter and the associated onshore and offshore by enabling clients to complaints brochure are available in two lodge applications without the need to visit versions, one for clients in Australia and one an office. The department is expanding the for clients overseas. Both are available in 19 use of trusted third party providers to community languages either electronically receive applications and increasing the on the department’s website range of e-lodgement services to allow www.immi.gov.au, or in print from our clients to lodge applications online. general enquiry line 131 881 or any office of the department in Australia and overseas. User testing has also been undertaken on the department’s www.immi.gov.au website, To ensure that the charter continues to be a with recommendations based on this testing useful and strategic tool for shaping service being implemented to make the website delivery, the department commenced a easier for clients to use. review of the charter in April 2004. The purpose of the review is to implement a The department is also developing a national revised client service charter and associated appointments system for introduction in feedback and complaint handling 2004-05 to better manage client traffic peaks mechanism that better aligns our service and minimise client waiting times at standards with changes in the department’s counters. The department’s centralised processing arrangements including the contact centres in Sydney and Melbourne centralisation of visa processing, e-visa also inform clients of requirements and initiatives and third party processing. The encourage the lodgement of complete revised charter will inform clients of our applications to reduce the need for clients to

179 iring operators, with only 23 per cent with only requoperators, officer. to a complaints handling escalation referred were 2,105 complaints In 2003-04, a decrease officer, to a complaints handling in referred the 2,935 complaints from on the 1,812 2002-03 but an increase in 2001-02. complaints referred steady remained The level of compliments in 2003-04 received with 517 compliments in 2002-03 and 270 in 2001-02. to 516 compared complaints handling Issues raised with on service continued to focus officers (45 per cent in 2003-04) with delivery attitude as the timeliness and staff While of complaint. sources predominant on focussed consistently complaints have in years, accessibility in previous service 2003-04 complaints about service (70 per cent) accessibility fell significantly in complaints due to a 73 per cent decrease This demonstrates about telephone access. are centres contact that the department’s client meeting client demand and improving access. continued to Complaints handling officers of complaints referred the majority resolve (72 days working to them within one to three action was Further per cent in 2003-04). 74 per cent of cases with in recommended action being taken to either amend service provide training, staff provide procedures, discussions in undertake counselling, staff the issue to management meetings or to refer for area operational or policy the relevant action. complaints of the department’s The review handling mechanism will examine complaints to improve opportunities handling and reporting. contact centre processing certain applications, from applications, certain processing to specific the world, of part any gain efficiencies to Australia in offices times processing and reduce from to telephone enquiries respond America North to staff centre training to contact enquiries to enable them to respond efficiently more and other feedback and effectively to feedback line to the contact centres in efficiencies greater realise complaints handling. Complaints Data & the Department’s Response to Complaints to the feedback Clients can provide of portion using the tear-off by department or brochure, a complaint?’ have you ‘Do the e-mail, fax, letter, by office contacting any by also The department telephone or in person. feedback operates a dedicated client service compliments and complaints, line for suggestions. 12,432 received In 2003-04 the department 133 177 client service the calls through to 11,596 in feedback line (compared 2002-03 and 12,702 in 2001-02). Calls to the feedback line include 133 177 client service compliments, suggestions, some general enquiries and complaints. The centralisation of the 133 177 client line to the contact centres feedback service of complaints in a higher proportion resulted by immediately being resolved visit the department repeatedly. visit the department performance to improve Other initiatives include: •for allocating responsibility • to in Ottawa a call centre establishing • contact client tailored providing •177 client service centralising the 133

REPORT ON PERFORMANCE 180 PART 2

PURCHASER/PROVIDER ARRANGEMENTS REPORT ON PERFORMANCE

Purchaser Arrangements - DIMIA the event of a variation of five per cent or and DFAT Service Level Agreement more in either DFAT locally-engaged- The department maintains a purchaser employee salary costs or DIMIA staffing arrangement with the Department of numbers. The 2003-04 SLA fee was $5.75 Foreign Affairs and Trade (DFAT) for the million, which was unchanged from 2002-03. purchase of management services at overseas posts. Performance against Outcomes and Outputs Responsibility The SLA contributes to the department’s The Service Level Agreement (SLA) is an outcomes through the efficient delivery of agreement between DIMIA and DFAT for support services at overseas posts. the provision of management services at DFAT managed posts. An agreed fee is Provider Arrangements - Cluster 3 charged for these services. The SLA is Contract Management intended to facilitate efficient and effective The department obtains its IT and Australian Government business overseas by telecommunications services as part of avoiding unnecessary duplication of Cluster 3. IT services are provided by common services at overseas posts. Computer Science Corporation (CSC) Australia Pty Ltd. Telecommunications Control Arrangements services are provided by Optus Networks Pty The initial SLA covered the period Ltd. The Cluster Support Unit (CSU) which 1 July 2001 to 30 June 2004. Negotiations is accommodated in DIMIA provides a with DFAT for a replacement agreement coordination function for the Cluster commenced in December 2003, with the contract management. SLA that formally expired in June 2004 extended until these conclude. The SLA The Cluster extended its contracts with CSC details the management services, and Optus until 30 June 2007. performance standards and cost recovery arrangements to be provided for the term of The services received by each of the Cluster the agreement. Management services agencies are set out below: include personnel services, office services, • DIMIA (CSC and Optus) property services, financial services and • Australian Electoral Commission communications. The agreement also (CSC and Optus) contains a dispute resolution mechanism • Department of Finance and and a provision for reduced fees if services Administration Electorate Offices are not provided to the agreed standard. System (Optus) • Australian Government Analytical Resourcing Laboratories (Optus) DIMIA pays a global service fee for • National Mapping Division management services for each financial year Geoscience Australia (Optus) of the SLA. The fee was fixed in the first • IP Australia (CSC and Optus) year and only varied annually after that in • IPS Radio and Space Services (Optus).

181 Cluster Management Committee Cluster Management agreements the service of currency variations through the by as requested requirements, Cluster Management Committee contracts. the Cluster’s regarding with the contractors Note: Some agencies who were former agencies who were Note: Some customers bureau of Finance Department the contracts. under services also receive Responsibility Cluster 3 In 2003-04 the previous a by replaced was Management Office Unit (CSU). Cluster Support streamlined for: The CSU is responsible • to the high level support providing • the integrity and maintaining • management meeting other contract • agencies with ad hoc advice providing Control Arrangements to a parties Cluster 3 agencies are Memorandum of Understanding (MOU) which establishes: • dealing of operation for protocols • Committee the Cluster 3 Management • the CSU. Resourcing Cluster contract for The MOU provides and funding. management resources the Agencies contribute towards costs on an management and administrative commensurate with usage. basis, agreed Outcomes and Outputs against Performance The CSU contributes to Cluster agencies’ of IT objectives Government Australian and and telecommunications infrastructure a central point of providing by outsourcing Cluster for and coordination reference contract management.

REPORT ON PERFORMANCE 182 Part 3 Management and Accountability udit A ittee ental mm m Co and Evaluation Depart S ittee mm Co IT Governance financial management issues, planning and management issues, financial The and reporting. monitoring, performance and monitors budget, oversees committee and corporate improvement performance ensuring consistency processes, governance and the objectives with government business directions. department’s Committee was Management The People the department’s established to strengthen human resource on strategic focus a view to achieving high management with outcomes and becoming an performance The committee provides of choice. employer on a guidance to the Management Board wide range of people management issues. established the The Management Board Governance Technology Information of this The role Committee in 2003. on the carriage of committee is to advise major technological matters and make for on strategic directions recommendations technology. and Evaluation Audit The Departmental regular provides Committee (DAEC) and the Management assurance to the Secretary and effectiveness on the efficiency, Board activities. department’s of the probity T COMMITTEE ent Board N m ecretary e S g ent GEME Mana m e g ittee ANA mm Co IOR M People Mana People N E S ittee mm Finance Co Finance FIGURE 16 CORPORATE GOVERNANCE CORPORATE MANAGEMENT SENIOR ROLES THEIR AND COMMITTEES of responsibilities The senior management in the corporate shown are the department on page 14. chart structure arrangements executive The department’s Finance Board, include a Management Management Committee, People Committee, Committee and Departmental IT Governance These Committee. and Evaluation Audit the department’s reinforced bodies have its outcomes and outputs ability to deliver standard. and to a high cost effectively for is responsible The Management Board management leadership and overall providing the development of of DIMIA through monitors The board strategies and plans. outputs of departmental the achievement and offices in state and territory centrally, an established reporting through overseas is The Management Board framework. a number of specialised by supported committees. to advice Committee provides The Finance on strategic the Management Board

MANAGEMENT AND ACCOUNTABILITY 184 PART 3 MANAGEMENT AND ACCOUNTABILITY In addition to the executive committees CORPORATE AND OPERATIONAL listed above, the department has established PLANNING AND PERFORMANCE the following steering committees to assist REPORTING AND REVIEW with the management of particular issues: The department’s strategic plan, Business • The Departmental Security Steering Directions 2002-2005, outlines DIMIA’s Committee provides the Management strategic directions. It provides high level Board with advice on security within guidance for DIMIA staff on the specific the department. This encompasses the objectives relating to each of the three security of people (staff and clients), outcomes, on the provision of client service information and assets and on issues of corporate governance. • The Client Access Steering Committee advises the Management Board on The plan has two companion documents. matters relating to client access and The first, Investing for 2005 and Beyond, is a client service, and ensures that these more detailed picture of how the agency will are consistent with overall business work to achieve its stated objectives over the directions longer term. It contains a series of specific • The Identity Fraud Management projects to enhance business processes and Committee oversees and coordinates improve service delivery arrangements. The activities across DIMIA related to plan is structured to emphasise the linkages identity fraud and proof of identity between various activities and to promote • The Biometrics Steering Committee integrated planning at all levels. oversees work within the department on biometrics to ensure The second companion document to the that it meets DIMIA’s corporate needs department’s strategic plan, Investing in • The MAL Review Steering Committee People, focuses on the objective to be an oversees the review of the employer of choice and is central to the Movement Alert List (MAL). achievement of DIMIA’s business directions. It provides a framework for linking key The department has a National Staff people management initiatives to broader Consultative Forum (NSCF) established business direction setting. under its Certified Agreement. The NSCF meets three times a year and provides an Planning commenced in late 2003-04 to opportunity for senior management, develop a replacement strategic plan for the employee representatives and representatives period 2005-08. As well as documenting of employee organisations to consult on major changes in the department's business conditions of employment and the implications directions, key objectives will be to identify of organisational and other changes. future information needs, to integrate key business risks and to ensure alignment between all levels of DIMIA business planning and reporting.

The Portfolio Budget Statements (PBS) describe the department’s principal business activities for the year ahead and the level of

185 business needs. The review concluded that concluded review The business needs. has a sound performance DIMIA overall It and system in place. framework indicator could improvements where areas identified a number of changes and be achieved, the indicators in made to were subsequently the 2004-05 PBS. to the Report Performance A Monthly in 2002-03, introduced Management Board, timely provides It established. firmly is now and trends issues emerging on key, reporting significant and highlights the agency across to It is proving targets. exceptions to output monitoring for vehicle be an effective and identifying business performance issues. performance emerging People Committee, The Finance IT Governance Management Committee, and meet regularly Committee and DAEC monitoring detailed performance undertake and allocation of resource in the areas human resource improvement; performance management; technology; and audit, and risk management evaluation executive In addition, respectively. branch and state/ management at division, to monitor and level meet regularly territory and Each division performance. review to the reports office state/territory biannually. Management Board and reporting improve to further In order an enterprise data capacity, analysis The department is being planned. warehouse data warehouses two from works currently human resource financial data, which cover of program and a wide range information A and offshore. onshore both activity strategy unit within the Corporate reporting the oversees Division Governance and analysis prioritisation of reporting the warehouse. from sourced requirements resources available. Business areas develop areas Business available. resources of the delivery the support plans that in the Business priorities outlined strategic The and the PBS. 2002-05 Directions Principles Business Planning department’s on available are and planning framework in planning processes. the Intranet to assist the links between During 2003-04 the the PBS and 2002-2005, Business Directions the Annual were Report more clearly more of a strategy to as part articulated align planning and performance closely and external monitoring with internal to tighten the link back further To reporting. the department performance, individual and Learning its Performance improved Scheme PAL The improved Scheme. (PAL) clarity on performance greater provides correlation expectations and ensures and broader agreements individual between business plans and objectives. departmental its continued to improve The department and framework reporting performance continued Work during 2003-04. processes of high on the identification and treatment the ongoing risks and on ensuring that level operations is linked to of business review risk at both the operational and strategic completed during the also Projects level. of DIMIA included the development year policy Principles (to provide Reporting and use who develop guidance to staff Instruction (CEI) a Chief Executive reports); these and Data that formalises on Reporting of the performance principles; and review indicators in the PBS. of the PBS of the review The focus that to ensure indicators was performance enable well measures performance DIMIA’s and on outputs reporting articulated changing outcomes and that they reflect

MANAGEMENT AND ACCOUNTABILITY 186 PART 3 MANAGEMENTACCOUNTABILITY AND This ensures that reporting and analysis This review, overseen by a steering activity is closely aligned to current and committee comprising representatives from future business priorities. the Department of the Prime Minister and Cabinet; Treasury; Department of Finance A wide range of statistical reports is and Administration; and DIMIA, was currently available to line managers to undertaken during 2003-04 and the enable continuous monitoring of operational outcomes taken back to the ERC in the performance. These reports enable 2004-05 Budget process for consideration. monitoring at the line level in the context of The review found that DIMIA is a highly overall agency performance. Reports are efficient organisation, which continues to provided variously on-line and in hard copy strive for process improvements in order to at appropriate frequencies, including daily reduce costs and better place the where required. The reporting framework is organisation to deliver quality outcomes for designed to support effective planning at government. As a result of the review, funds both the operational and strategic level. which had been held in the Contingency Reserve were released to DIMIA in A continuing focus of reporting recognition of the appropriateness of the improvement initiatives in 2003-04 was to proposed funding base for the organisation. improve external reporting and to ensure a stronger alignment between internal and Some changes were recommended to external performance reporting. DIMIA was streamline some corporate service functions one of five participating agencies in the and remove duplication. The savings from Australian National Audit Office (ANAO) these were factored in to the agreed funding Audit Report No. 11 2003-04 on Annual levels. A revised funding model was also Performance Reporting. The audit provided adopted to replace the Purchasing useful agency-specific comment, and the Agreement approach which was used in the Report and the related better practice guide past. This funding model recognises that are being used to strengthen the Annual large areas of DIMIA's business are strongly Report as an accountability document. influenced by factors beyond the agency's control (such as litigation) and funds for Future information needs and related items such as these are therefore quarantined. reporting requirements and tools will be identified in the first half of 2004-05 in RISK MANAGEMENT AND conjunction with the review of Business INTERNAL AUDIT Directions. ARRANGEMENTS Risk Management In the 2003-04 Budget process, the DIMIA’s risk management framework aims Expenditure Review Committee (ERC) to provide a systematic way to make requested that a joint review of DIMIA's informed decisions and a visible assurance business processes and costs be undertaken that risks have been recognised and by the Department of Finance and managed. During 2003-04, effort was Administration and DIMIA, assisted by an directed to improving the current risk independent efficiency expert. management framework with a view to further integrating risk management into a

187 udit Ernst & Young has delivered internal audit has delivered Young Ernst & of the department on behalf services and related with In accordance past six years. the for guidelines and procurement Commonwealth of process DIMIA is in the better practice, with a services, these for retendering provider service decision on the preferred 2004-05. in early expected to be made Australian with the DIMIA cooperates to coordinate (ANAO) Office Audit National within the department. audit activity overall meetings and to DAEC invited is ANAO The Statements Sub- attends the Financial Committee of DAEC. (AAP) has been Program Audit Annual The with senior consultation developed following 2003-04, In and managers. executives on identification of consultation focussed The the major risks facing the department. assessed as to the identified risks were can contribute extent to which audit activity and in the management of the risk, value internal audit with recent then compared The residual review activity. and ANAO prioritised and possible audit risks were audit DAEC The resulting scopes developed. consists of a mix of high priority program audits. and specific area cross-agency completed in 2003-04, audits were Thirteen AAP. 2002-03 of the part nine of which were almost AAP are the 2003-04 Six audits from in 2004-05. complete and will be issued early the last eight audits commenced in A further expected to be completed of 2003-04 are quarter A of 2004-05. during the first quarter the from flowing recommendations report been until they have monitored AAP are implemented. Other Risk Mitigation Strategies active self-assessment tools allow Control range of governance activities including activities range of governance business planning, planning, resource audit and insurance, contract management, to enhancements The activities. assurance build on risk framework the current implemented over management activities the iterative and recognise years recent in this of continuous improvement nature to further In addition to the moves area. will the department integrate risk activity, risk awareness improve continue to seek to amongst its staff. and other control Program Audit The Internal elements important self-assessment tools are risk management strategy. of the department's Committee Audit and Evaluation Audit The Departmental is a key element of the Committee (DAEC) and corporate governance department's regular It provides assurance arrangements. and the ongoing assurance to the Secretary on the efficiency, Management Board of the department's and probity effectiveness operations, management, financial systems also has The DAEC and internal controls. the development of risk for responsibility processes management and fraud control a risk and promoting and structures, culture management and fraud awareness focus A particular within the department. of during 2003-04 has been the development a risk-based internal audit program. Internal Audit The internal audit function aims to provide and the Management Board the Secretary with independent assurance that are outputs and activities departmental and lawfully. efficiently operating effectively, operating under Section, Audit The Internal Charter, Audit the authority of the Internal accountable to the DAEC. is directly

MANAGEMENT AND ACCOUNTABILITY 188 PART 3 MANAGEMENT AND ACCOUNTABILITY monitoring of performance and compliance ESTABLISHMENT AND across a range of DIMIA’s financial, MAINTENANCE OF ETHICAL administrative and decision-making STANDARDS activities, with managers making critical, Revised departmental guidelines on the objective assessments of their processes and Australian Public Service (APS) Values and controls using externally developed Code of Conduct are in the final stage of checklists. Reports are provided periodically consultation and will be formalised in early to the DAEC on the level of conformance, 2004-05. quality of the relevant processes, status of controls and any remedial action undertaken In 2003-04 the department comprehensively or proposed. Such tools continue to be a revised its training in this area. Approximately feature of DIMIA's quality control and risk 1,006 employees received training on the management regime. APS Values and Code of Conduct and its application to the work of the department. The financially based Financial Additional material relating to values and Accountability and Control Tools (FACTs) conduct is now available to employees via are applied in Central and State/Territory the Intranet. Offices. Quality Control Codes (QCCs) are self-assessment tools which DIMIA employs The department also revised its strategy for to review decision-making and decision- providing experienced staff with refresher making processes. Both FACTs and QCCs training on the APS Values and Code of are onshore tools aimed at assuring Conduct. This strategy will be implemented compliance with procedures and the in 2004-05 through new training effectiveness of built-in controls. The arrangements to ensure that staff maintain Overseas Audit and Security Checklist their awareness of the APS Values and Code combines elements of FACTs and QCCs, as of Conduct. well as other administrative controls, and serves a similar purpose offshore. The DAEC A network of some 84 Harassment Contact receives regular reports on all the above Officers was maintained and supported to quality assurance activities. provide advice and assistance to staff across the department. FRAUD MEASURES The department has had a fraud risk The department investigates all reports assessment and control plan in place since alleging criminal conduct by employees and 1999. The department continued to refine its continues to operate an Internal Investigations fraud control plan throughout 2003-04 and a Steering Committee, chaired by a Deputy new plan will be adopted early in 2004-05. Secretary, to oversee investigations.

The department has in place measures to The department received 193 allegations prevent, detect, investigate and report fraud, relating to the conduct of staff during including internal fraud. In accordance with 2003-04 (compared to 162 in 2002-03). One the Commonwealth Fraud Control hundred and twenty six investigations were Guidelines, DIMIA reports annually on these finalised, of which 86 per cent were fraud measures. unfounded. Three matters involved a serious

189 SENIOR EXECUTIVE SERVICE REMUNERATION in Service Members of the Senior Executive through remunerated are the department Agreements Workplace (AWAs), Australian a limited a base salary, for which provide range of fringe benefits and performance Appendix 2). (see pay possibility of criminal behaviour and were and of criminal behaviour possibility Public Prosecutions. of to the Director referred engaged employees locally two In addition, employment posts had their in overseas misconduct. serious terminated for APS Code of the breach a In matters where in one employee found, of Conduct was terminated, had their employment Australia or transferred demoted were employees two were employees and 20 at level, resigned Eight employees reprimanded. during investigations.

MANAGEMENT AND ACCOUNTABILITY 190 PART 3

EXTERNAL SCRUTINY MANAGEMENT AND ACCOUNTABILITY

JUDICIAL DECISIONS AND The High Court made it plain, in ‘Plaintiff DECISIONS OF ADMINISTRATIVE S157/2002 v the Commonwealth’ (4.02.03), TRIBUNALS that there is limited scope for direct legislative restriction of judicial review. Decision-making under the Migration Act Following that decision, it has been accepted 1958 is subject to a high level of external that a decision made under the Migration scrutiny, by Tribunals (the Refugee Review Act 1958 can be set aside by the Courts if Tribunal, the Migration Review Tribunal, there is ‘jurisdictional error’ by the decision- and the Administrative Appeals Tribunal) maker. Jurisdictional error occurs where, and by the courts. The number of challenges among other things, the decision-making to Departmental and Tribunal decisions in process does not comply with the the courts continued at a high level during requirements of the legislation (including 2003-04. During 2003-04 there were 4,991 the implied requirement for procedural applications and appeals filed in the courts, fairness). There was extensive judicial compared to 6,351 during 2002-03 and 2,597 discussion of these issues during 2003-04, during 2001-02. and a number of cases were appealed to the High Court. The most common type of application filed in the courts, by a significant margin, is a As in 2002-03, challenges to mandatory challenge to a decision of the Refugee Review immigration detention were prominent Tribunal affirming the refusal of an application during 2003-04. The High Court handed for a protection visa. Many of these down an important decision (‘MIMIA v B’ applications are filed by self-represented (29.04.04)) which held that the Family Court applicants who have little understanding of does not have jurisdiction in relation to the legal issues. Many of the applications children in immigration detention. As at have no merit. In some cases, applications 30 June 2004, the High Court had not appear to have been lodged for the purpose delivered judgment in three other of delaying the time at which the non-citizen immigration detention test cases. Those is required to leave Australia. In recognition decisions will address the length of of these factors, there was a strong trend, detention permitted under the Migration Act during 2003-04, towards having these 1958 and the constitutional validity of the applications dealt with by the Federal relevant provisions of the Act. Magistrates Court, in preference to the Federal Court. The Federal Court can transfer The powers in the Migration Act 1958, which matters to the Federal Magistrates Court apply to non-citizens, derive primarily from and, increasingly, applicants are choosing to the ‘aliens and naturalisation’ power in lodge applications in the Federal Magistrates placitum 51(xix) of the Constitution. An Court. This has raised workload issues for important High Court decision during the Federal Magistrates Court, which have 2003-04 resolved doubts about whether been addressed by the government’s former British subjects living in Australia announcement in June 2004 of the appointment were to be regarded as aliens. On of eight additional Federal Magistrates. 9 December 2003 the High Court delivered

191 DIMIA's work to include a measure DIMIA's work that assesses the key indicators of a contract with ACM was developed at a time developed was ACM contract with in large limited experience was when there the course of over and that, scale contracting on the pressures significant the contract, with occurred of detention services delivery numbers of unauthorised unprecedented in 1999-2001. arrivals that the contract found The audit report identify not sufficiently did ACM with and that DIMIA's ability to requirements Concerns affected. was delivery assess service documented risk management regarding were infrastructure strategies and detention commented that The report also identified. or amend the contract, DIMIA did not vary but DIMIA noted that it chose to drive contract. into the new changes DIMIA accepted in full the six of risk made in the areas recommendations financial research, planning, management, and detention asset management controls, DIMIA noted that, standards. infrastructure action had already of these areas, in many The progressed. been identified and work on the tender process focussed second audit, contract, services detention and the current 2004. commenced in late June Audit Report No. 56: Management Report No. Audit of the Processing of Asylum Seekers of that processing found the report Overall is managed well Australia asylum seekers in by supported and uses experienced officers training and guidelines. appropriate it was where areas identified two The report existed for that opportunities considered existing management DIMIA to refine activity: • expanding the quality indicators for . Migration Act 1958 Audit Report No 54: Management Report Audit of the Detention Centre A Contracts – Part to assess the audit was of the The objective management of its of DIMIA's effectiveness with the previous detention agreements Australasian provider, detention services Management Pty Ltd (ACM). Correctional on DIMIA's definition focussed The audit report systems in the to be delivered, of services against contract place to monitor and report of controls the effectiveness performance, arrangements and payment contract over DIMIA's management of infrastructure the detention agreements. through chose to split the audit into two ANAO The and auditing the previous separately stages, contract detention services current this audit report As a result, arrangements. the extent to which did not analyse have and improvements recommendations arrangements. been built into the current that the acknowledged The audit report REPORTS BY AUDITOR- REPORTS GENERAL Office National Audit The Australian completed the following (ANAO) audits in the department performance during 2003-04. judgment in Shaw v MIMA. That case v MIMA. in Shaw judgment has power ‘aliens’ that the determined entered persons who (a) all those reached of the the commencement after Australia 1949 26 January Act on Citizenship Australian of Australia born out of and (b) who were citizens Australian not who were parents been naturalised. In and (c) who had not decision means that practical terms, this citizen is an Australian who is not an anyone to the visa cancellation ‘alien’ and is liable in the powers

MANAGEMENT AND ACCOUNTABILITY 192 PART 3 MANAGEMENT AND ACCOUNTABILITY quality decision against the results of Promotion and Management of its quality assurance program Australian Citizenship • enhancing DIMIA's current The objective of the audit is to examine monitoring of that part of the DIMIA’s management and promotion of caseload where processing times are Australian Citizenship and determine the affected by factors beyond its control, extent to which applications are processed with a view to identifying any in accordance with relevant laws and common causes and any actions policies. The issues to be examined include which could be taken. whether: • citizenship services are delivered in a DIMIA accepted these ANAO recommendations. timely and cost effective manner and Some other issues of an administrative are supported by sound management nature were commented on in the body of the systems report, and will be addressed as appropriate. • decisions to grant or revoke citizenship are accurate, consistent The ANAO substantially completed the and in line with relevant laws and following performance audit in the policies department during 2003-04. • promotion strategies are effective and have been evaluated appropriately Onshore Compliance – Visa • identified fraud is controlled through Overstayers and Non-Citizens the work of the Citizenship Quality Working Illegally Assurance and Integrity Unit. The objective of this performance audit was to assess whether DIMIA has implemented Advance Passenger Processing appropriate onshore compliance strategies in The audit will assess the effectiveness of regard to people who enter Australia Advance Passenger Processing operations, lawfully but whose presence becomes which are designed to provide an unlawful. This can happen through expiry of appropriate level of security while the non-citizen’s visa or a breach of visa facilitating efficient clearance at the border. conditions and cancellation of their visa. Other ANAO Audit Activity Key areas of interest for the audit are DIMIA was also involved in a number of reporting on onshore compliance, ANAO cross-agency audits and compliance risk assessment, education, benchmarking studies during the year. inter-agency arrangements and compliance Those marked ‘*’ were reported in the operations. The audit commenced in 2002-03 Annual Report, however, work May 2003 and a draft report was provided to continued into 2003-04. the department in early May 2004. The final • Acts of Grace and Defective report is expected to be tabled during July 2004. Administration Payments* Late in 2003-04, the ANAO also commenced • Annual Performance Reporting* preparatory work, including developing the • Survey of Fraud Control scope and work program for the following Arrangements in APS Agencies* performance audits. • Compliance with Senate Order, Audit of the Senate Order of 20 June 2001 –

193 result in sponsors becoming liable to pay becoming liable in sponsors result detention costs. location and Legal and Constitutional The Senate on Progress Committee Report References tabled on with National Reconciliation, 20 9 October 2003, contained of the process regarding recommendations between Indigenous reconciliation achieving is DIMIA Australians. and non-Indigenous of a whole-of- the preparation coordinating response. government tabled Migration was The Review of Skilled endorses report The 2004. on 29 March skilled permanent and temporary Australia's makes The report settings. migration policy to enhance a range of recommendations The recommendations settings. these policy being reviewed. are and of Finance The Department on the Administration lodged a submission Christmas Island respecified proposed Immigration Reception and Processing Works with the Public (IRPC) Centre Committee (PWC) and DIMIA appeared October 2003. the committee on 31 before tabled on was The PWC Report that the 2 December 2003 and recommended Christmas Island IRPC respecified proposed at an estimated cost of $197.7 million. proceed, The Senate Legal and Constitutional in Legislation Committee tabled a report of the September 2003 on the provisions Amendment Migration Legislation Bill Authentication) (Identification and that the Bill recommended The report 2003. subject to six recommendations. be agreed were The matters raised in the report introduced and the government addressed The amendments to the Bill in the Senate. 2004. assented to on 27 February Bill was Number 5 (Business Support Process (Business Support Number 5 Audit) 2001 – 20 June of Order of the Senate Process Support Number 6 (Business Audit) Agencies in Commonwealth Contractors. for •Audit Order, Compliance with Senate •APS in the Management Performance • Management of Intellectual Property • Superannuation Guarantee Payments REPORTS BY PARLIAMENTARY REPORTS COMMITTEES to 2003 the Senate agreed On 19 June into establish a Select Committee to inquire in migration matters. Ministerial discretion a comprehensive provided The department submission to the committee and evidence at the gave officers departmental 2004 the On 31 March hearings. committee’s which contained committee tabled its report is The government 21 recommendations. considering the report. currently the Senate referred the 2003, On 25 June Amendment Migration Legislation Bill to the Senate (Sponsorship Measures) Legal and Constitutional Legislation by and report inquiry Committee for made a The department 2003. August 12 the submission to the committee outlining Four purpose and context of the Bill. the before witnesses also appeared on committee on behalf of the department tabled In its report 2003. 23 July Wednesday the committee made two 2003, August on 12 to the in relation recommendations be that would framework regulatory Subject to these the Bill. established by the committee recommendations, The that the Bill proceed. recommended the amended the Bill to address government might concerns that the Bill committee’s

MANAGEMENT AND ACCOUNTABILITY 194 PART 3 MANAGEMENT AND ACCOUNTABILITY The Legal and Constitutional Legislation and search provisions in Committee's Report on the Migration Commonwealth legislation made Legislation Amendment (Migration Agents since the committee tabled the Fourth Integrity Measures) Bill 2003 and Migration Report of 2000 Agents Registration Application Charge • a review of the provisions in Amendment Bill 2003 was handed down on Commonwealth legislation that 25 November 2003. The Bills had been authorise the seizure of material. referred to the committee on 8 October 2003. The committee received 31 submissions and held a hearing on 27 October 2003. The committee made four recommendations in relation to the Integrity Measures Bill and agreed to the Charge Bill.

The government responded on the floor of the House to the committee's report by sponsoring a number of amendments to the Integrity Measures Bill. The amendments included introducing professional indemnity insurance, improving the vexatious activity sanctions scheme and strengthening the Code of Conduct, as recommended by the committee. The amended Integrity Measures Bill was subsequently passed on 24 March 2004. These two Bills, and related supporting regulations, commenced on 1 July 2004.

In November 2003, the government provided its response to the Senate Standing Committee for the Scrutiny of Bills, Fourth Report of 2000, Entry and Search Provisions in Commonwealth Legislation. In March 2004 the Senate referred a further inquiry to the Senate Standing Committee asking it to report by the first day of March 2005. The department provided comment in June on the terms of reference of the new inquiry which include: • the government’s response to the Fourth Report of 2000 and the impact on the practices and drafting of entry and search provisions • a review of the fairness, purpose, effectiveness and consistency of entry

195 elements to achieve a more varied workload varied to achieve a more elements These progression. career and to facilitate some offices in being supported are changes training level of entry the development by and development programs. in the occurring are These developments Framework Training context of a National The 2004. finalised in March that was establishes a Framework Training National to guide training set of national principles an annual and in the department activity to identify national training planning cycle that the is to ensure Its focus priorities. in training aligns investment department’s An evaluation with its business priorities. strategy has been developed under the Training auspices of the National on the transfer of which focuses Framework learning on the job and the links between business outcomes. and training investment the is being managed by This work Management Committee. People department’s the The national training priorities for in 2003-04 are: department • Induction • Client Contact • Quality Decision-Making • Contract Management • and Management. Supervision on work commenced The department the management of for systems support capacity on improving training with a focus in training and on the investment to report of its effectiveness. the evaluation to support on to report The system is structured against the department’s training investment capability framework. human resource Agreement new Certified The department’s business agenda the department's supports MANAGEMENT OF HUMAN RESOURCES OF HUMAN MANAGEMENT has 4,718 employees, The department (this does women of whom are 60 per cent overseas staff engaged not include locally on behalf of DIMIA). DFAT by administered profile staffing Details of the department’s Appendices 3 to 5. at are influencing the factor the key In 2003-04, the was workforce department’s strategy, key business delivery department’s the in The number of staff Working. Global in grew Australia in working department resulting workload a growing to response from of work both the repatriation from in demand for a growth posts and overseas visa and citizenship services, departmental including online services. managed this growth The department in both increase a deliberate through ongoing and non-ongoing recruitment. of global processing the trial nature Given and the need to in some offices initiatives the the number of staff, increase quickly Many increased. staff of non-ongoing level subsequently have non-ongoing staff ongoing entry for competed successfully vacancies. level has been activity recruitment The increased the development of an by supported system with on- Internet-based recruitment and assessment of applicants. line processing to required the resources This has reduced components of the the routine support process. recruitment in some regional in staffing The growth changed the has substantially offices in those offices. of work and nature structure examining work are Regional offices view to combining job with a processes,

MANAGEMENT AND ACCOUNTABILITY 196 PART 3 MANAGEMENT AND ACCOUNTABILITY by including a provision to recruit small large percentage of the department’s work numbers of staff to work patterns of hours and includes: that vary from the department's standard • the repatriation of visa processing hours. This will support changes to the work from departmental offices delivery of the department’s business linked offshore to designated visa processing to the global working strategy, in particular centres in Australia enabling more in the telephone contact centres and e-visa targeted use of the department’s processing units. The agreement also overseas resources, particularly for includes pay rises at the Australian Public integrity checking Service average and some enhancements to • the establishment of client contact conditions that assist staff in balancing their centres in Sydney and Melbourne work and personal lives. which centralise the handling of client inquiries The department uses Australian Workplace • electronic lodgement and automated Agreements (AWAs) for the Senior Executive checking/visa decision making where Service (SES) staff and in a targeted way for possible. other staff to address identified business needs. AWAs are used to attract and retain Global Working initiatives should allow the employees especially those with specialist department to deliver a growing workload in skills or those performing their duties in both permanent and temporary entry remote locations or with additional without the same degree of growth in responsibilities. pressure on the Commonwealth Budget while maintaining or improving integrity Fifty-one SES staff and 208 non-SES staff and service level standards. Centralised are covered by AWAs (see Appendix 2). processing has led to improved client service including greater consistency of decision- Non-salary benefits are provided to staff making and improved processing times. under AWAs who have particular managerial Processing applications in Australia has responsibilities. The benefits may include produced a number of benefits including private plated government vehicles (usually better communication between the for senior staff in regional offices with department and Australian sponsors and significant representational responsibilities), stakeholders. mobile phones, access to a personal computer and assistance with accommodation (for The introduction of electronic lodgement of staff who are relocating for work purposes). visas has enabled faster processing of applications and improvements in integrity, Details of the salaries paid to staff by through the use of electronic checks to classification are in Appendix 6. support the decision-making process.

Productivity gains in the department are The department has also achieved being driven by the department’s program of productivity gains as a result of a number of business process improvement, in particular Human Resource (HR) initiatives, including the global working strategy. Global working the increased use of bulk recruitment rounds is now the core mechanism for delivering a and the introduction of our online

197 recruitment system. The implementation of The system. recruitment HR and Financial an integrated has also System Information Management financial of in the area some savings allowed years. management in recent

MANAGEMENT AND ACCOUNTABILITY 198 PART 3 MANAGEMENT AND ACCOUNTABILITY PURCHASING activity. It has a number of measures in place that assist in achieving best practice Assessment of Purchasing Against through the development and improvement Core Policies and Principles of staff skills. These include: Significant resources are engaged in • contract management forums for staff procurement activities for the department, in which are held on a regular basis. The particular those associated with Competitive forums address a range of topical CTC Tendering and Contracting (CTC). DIMIA issues with both public and private has a devolved procurement framework, sector representatives sharing their which places responsibility for procurement knowledge, experience and expertise activity with the appropriate line manager. • the DIMIA CTC Intranet site, which The department recognises that provision of has been updated following a high services by third parties presents a level review significant risk, given the resources involved • the appointment of three panels of and the issues associated with the specialist external advisers to provide management of contracts. assistance on probity, financial and business aspects of the department's The department manages its exposure to the tendering and contracting activities risk involved in procurement activity by • the development of an accredited ensuring that staff comply with the training package, Certificate IV in Commonwealth Procurement Guidelines and Government (Tendering and the department's Chief Executive Instructions. Contracting), to enhance the The department also supports those involved knowledge and skills of DIMIA staff in procurement and CTC processes through involved in procurement activity. Two tendering and contract advice provided by a courses were conducted in 2003-04 Contract Management Advisory Unit and further courses are planned. (CMAU). The CMAU maintains a help desk and ensures that regularly updated guidance material and standard tender and contract templates are readily available through the department's Intranet.

There was a 15 per cent increase in oral advice and a 67 per cent increase in written advice provided to DIMIA staff by the CMAU from last financial year. This resulted in 1,695 pieces of advice being given to 456 clients during 2003-04. The increase in requests for advice reflected a heightened awareness of the availability and value of service provided by the CMAU.

The department is committed to continuous improvement with respect to procurement

199 ASSETS MANAGEMENT ASSETS of assets of effectiveness Assessment management 5,790 assets with a DIMIA manages over Major asset of $384 million. value gross and plant infrastructure, categories are buildings and equipment, land and These assets are intangible assets (software). their business to meet line areas managed by budgeting and needs. Under accrual capital purchases accounting requirements, capital made in line with departmental are subject to an annual All assets are plans. which is used to update and stocktake, Assets of asset records. the accuracy verify each at rates applicable for depreciated are Australian the as verified by asset class, An (ANAO). Office National Audit with the of all assets, independent valuation during conducted was exception of software consistent with accounting standards. the year, on progress reports Accrual-based monthly against capital plans and of purchases line allow against budget depreciation asset replacement managers to make informed capital budget ongoing decisions and ensure of reporting. management and accuracy specified through maintained Assets are including maintenance programs, contracted services.

MANAGEMENT AND ACCOUNTABILITY 200 PART 3

CONSULTANTS AND COMPETITIVE TENDERING AND MANAGEMENT AND ACCOUNTABILITY CONTRACTING

Consultants, Contracts and Costs More detailed information on consultancy During the 2003-04 financial year, DIMIA services is available on request. entered into 82 formal written contracts with individuals or companies for The table below (Table 14) identifies the consultancy services. total costs of all consultancy services paid by the department during 2003-04 (including The total expenditure on all consultancies, consultancy services that were engaged prior irrespective of when the contract was to 2003-04). entered into, was $48 million. The following table (Table 15) identifies the There has been a significant reduction in the number of new consultancy contracts entered number and value of consultancies into by the department during 2003-04. identified in the 2003-04 financial year due to a change in the definition of consultancy as provided by the Department of the Prime Minister and Cabinet.

TABLE 14

Purpose Total Consultancy Costs paid during the 2003-04 fi nancial year (irrespective of when the contract was let) Involves specialist professional knowledge and/or $42.29 million expertise that may not be maintained in-house. Involves development of an intellectual $2.67 million output – eg research, evaluation, advice and recommendations – to assist with agency decision-making. Involves a one-off task, a set of tasks or irregular $2.97 million tasks (making employment of permanent staff impractical or undesirable). Total $47.93 million

TABLE 15

PurposeNumber of Consultants Involves specialist professional knowledge and/or 56 expertise that may not be maintained in-house. Involves development of an intellectual 25 output – eg research, evaluation, advice and recommendations – to assist with agency decision-making. Involves a one-off task, a set of tasks or irregular 1 tasks (making employment of permanent staff impractical or undesirable). Total 82

201 evaluation process has been process evaluation and contract negotiations conducted It is expected nearing completion. are panel will services that the legal the under delivery commence service in the new contractual arrangements year 2004-05 financial through contract Travel Wagonlit enabling 2004, until the end of July a tender to undertake the department management travel for process in released was The RFT services. evaluation April 2004 and a tender engaged in the process team is currently the six tenders received. of evaluating Competitive Tendering and Tendering Competitive Contracting Outcomes the process, evaluation a rigorous Following contract with Telecommunications Cluster 3 an additional Optus has been extended for The 2005. years to commence on 1 July two in Cluster will achieve substantial reduction this extension while maintaining pricing for total The existing quality of service. year the two to DIMIA for estimated value is usage, based on current extension period, of GST). $25.3 million (inclusive The Cluster 3 contract extension with Computer Science Corporation (CSC) and the provision Pty Ltd for Australia commenced on of IT infrastructure support The contract extension resulted 2003. 1 July of, and standardisation in enhancements to, This extension DIMIA's IT infrastructure. improved predictability, greater provides and flexibility in DIMIA’s reliability service IT environment. • DIMIA extended the Carlson was conducted to select three panels to select three conducted was and guidance on advice to provide issues business and probity financial, Contracts to CTC processes. related with seven companies for signed were panels in October 2003 these three on Australia of Commonwealth Bank of the provision 28 October 2003 for to the transactional banking services department the engaged by was Services to conduct courses for department and on procurement DIMIA staff contracting processes Adult Migrant English of the delivery services (AMEP) and related Program a have The contracts in all regions. of $514 combined estimated value years five million over an of the provision for 2004 February Assistance Program Employee for DIMIA, with a contract being signed with the successful tenderer, Ltd Pty Corpsych Trahaire Davidson 2004. on 16 June for tenders received four evaluating and of DIMIA guarding the provision cash handling services An 2004. closed in January services COMPETITIVE TENDERING TENDERING COMPETITIVE AND (CTC) OUTCOMES CONTRACTING of Competitive in a number DIMIA engaged Some during 2003-04. exercises Tendering as follows: are noteworthy of the more • a tender process 2003, during May • to the awarded a contract was •Training Major 2003, in December • the signed for were new contracts • in released was a tender process commenced in were A number of activities yet to be finalised: 2003-04 and are • is currently team a tender evaluation • legal (RFT) for Tender Request for a

MANAGEMENT AND ACCOUNTABILITY 202 PART 3

Contracts let in excess of $100,000 Contracts in excess of $2,000 exempt MANAGEMENT AND ACCOUNTABILITY that do not provide the Auditor from being published in the General with access to contractor’s Purchasing and Disposal Gazette premises No contract in excess of $2,000 (inclusive of The department’s standard contract GST), or standing offer has been exempted templates include an Australian National by the Chief Executive from being published Audit Office (ANAO) access clause. There in the Purchasing and Disposal Gazette on are, however, a limited number of the basis that it would disclose exempt circumstances where due to supplier matters under the Freedom of Information insistence, specific industry based standard Act 1982. contracts have been used in preference to the department’s standard contract template.

It remains the department’s preference that contracts include the ANAO clause.

In the cases shown in the table below, departmental standard contracts were not used.

TABLE 16

Name of Contractor Purpose of Contract Value of Contract

Bellala Pty Ltd Accommodation Lease$724,588

JLLS Perth Lease of Offi ce Space $221,490

Commonwealth Funds Lease of Offi ce Space $776,160 Management

CPS Systems Pty Ltd Disaster Recovery Site and Maintenance $410,960

Cromwell Planned Investment Lease of Offi ce Space $4,188,171

International Organization Agreement concerning services provided by $272,651 for Migration the International Organization for Migration for an assessment of the major elements of the migration management and control systems of the Government of Papua New Guinea

203 The Client Service Charter is currently Charter Service The Client revised In developing the under review. access will consider the review charter, including the best means for issues, a clients with for publishing the charter visual impairment. with the in consultation The department, continues to Society (RBS), Blind Royal to assist clients card distribute a contact is The card impaired. visually who are and white using in black printed mainly with braille and is overlaid sizes, font larger In addition to distribution to offices type. impaired the visually Australia, around the by has been distributed contact card (MRC), Centres RBS to Migrant Resource and blindness organisations RBS branches, libraries Australia-wide. contracts in operation Detention services the Detention during 2003-04 required appropriately to ensure Provider Services to and respond qualified personnel identify, needs of detainees with a the special address facilitates Initial health screening disability. of detainees with a disability detection early All detainees with support. and appropriate detainee care an individual a disability have plan and access to equipment and facilities requirements. which meet statutory provided Detainees with a disability are The with accommodation to suit their needs. new detention development plans for to and upgrades and improvements centres, incorporate these existing centres, considerations. detention arrangements are Alternative detainees with a special need for considered In the context of the reporting framework reporting In the context of the the Commonwealth Disability Strategy, for of the roles undertakes the department and provider purchaser, adviser, policy provider adviser, Those of policy employer. the examined for been have and employer purposes of this report. Role Adviser Policy on commenced work The department Action Plan in developing a Disability as the period 2004–2006, covering 2003, in the Commonwealth for provided Disability Strategy. encourages initiative in Harmony The Living and to celebrate diversity Australians all our individual for respect promotes of funded as part One project, differences. Grants, Community in Harmony the Living developed an anti-racism successfully package which training and awareness of people with the vulnerability addresses disabilities to simplistic and stereotypical The messages about race and ethnicity. has been 2004, launched in January package, and groups to community made available nationwide and providers disability service the Multicultural through is available Association. Disability Awareness Role Provider Charter Client Service The department's of the revised principles the broad addresses Commonwealth Disability Strategy by clients that we will take into informing special needs they identify. account any COMMONWEALTH DISABILITY STRATEGY DISABILITY COMMONWEALTH in of Performance Assessment Commonwealth Implementing the Disability Strategy

MANAGEMENT AND ACCOUNTABILITY 204 PART 3 MANAGEMENT AND ACCOUNTABILITY on a case-by-case basis. Where the department receives professional advice that the detainee is unable to be adequately cared for within detention, the option of release from detention on a bridging visa is considered.

Employer Role No requests have been made for a review of action this year in matters linked to disability. There have been no complaints received by departmental Harassment Contact Officers related to disability.

In 2001, the department entered into a 15-year lease in Belconnen to accommodate its central office functions. Building One was completed in 2003 and is now fully functional. Development of Building Two is nearing completion.

In signing the lease, the department required that the buildings meet maximum standards under the Building Code of Australia and relevant legislation relating to disabled services. This included exceeding code requirements for car parking, showers and toilets and certification for ramps, gradients, tearoom facilities, passageways and doors.

Sight and hearing impaired features are provided in elevators and signage and hearing loops have been included in conference facilities. All provisions have passed independent evaluation and certification.

205

Part 4 Financial Statements FINANCIAL STATEMENTS 208 PART 4 FINANCIAL STATEMENTS

209 FINANCIAL STATEMENTS 210 STATEMENT OF FINANCIAL PERFORMANCE PART 4 FINANCIAL STATEMENTS DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS Statement of Financial Performance for the year ended 30 June 2004 Notes 2003-04 2002-03 $'000 $'000

Revenues from ordinary activities

Revenues from government 5A 751,097 807,855 Assets received from related entities 5B 23,807 - Sales of goods and services 5C 31,028 23,238 Foreign exchange gains 18 158 Interest 5D 11 1,103 Revenue from sales of assets 5E 59 121 Other revenues from independent sources 5F 4,175 16,811 Reversal of previous asset write-downs 5G 1,620 662 Total revenues from ordinary activities 811,815 849,948

Expenses from ordinary activities (excluding borrowing cost expense) Employees 6A 315,266 279,529 Suppliers 6B 447,010 480,632 Depreciation and amortisation 6C 49,130 46,213 Foreign exchange losses 26 43 Value of assets sold 5E 598 224 Write-down of assets 6D 6,038 15,984 Total expenses from ordinary activities 818,068 822,625 (excluding borrowing cost expense)

Borrowing cost expense 7 1,397 383

Net surplus / (deficit) from ordinary activities1 (7,650) 26,940

Net credit / (debit) to asset revaluation reserve 13A 24,943 -

Total revenues, expenses and valuation adjustments recognised directly in equity 24,943 -

Total changes in equity other than those resulting from 17,293 26,940 transactions with the Australian Government as owner

The above statement should be read in conjunction with the accompanying notes.

1 Net surplus for 2002-03 excludes a Capital Use Charge component of $15.417m. The Capital Use Charge was withdrawn in the 2003-04 financial year and no longer applies.

211 16 254 500 $'000 9,779 8,714 24,830 89,494 14,213 67,186 52,647 18,939 27,653 92,347 92,847 79,578 79,594 49,440 26,584 85,496 128,537 256,999 385,536 127,133 200,094 185,442 109,418 185,442 138,570 246,966 114,598 2002-03

70 500 235 $'000 8,337 22,727 84,288 14,177 11,000 65,570 47,069 17,140 74,697 41,788 51,526 173,740 100,480 123,938 115,782 2003-04 13A Notes ICULTURAL AND INDIGENOUS AFFAIRS AND INDIGENOUS ICULTURAL ilities CashReceivablesAccrued revenue 8B 8A Land and buildings 9A,9D Other non-financial assetsLease incentives 9F 10A Infrastructure, plant and equipmentIntangiblesInventories 9B,9D 9C,9D 9E LeasesOther provisions 10B 11B Employees 11A SuppliersOther payables 12B 12A Contributed equity Retained surpluses / (deficits) Reserves DEPARTMENT OF IMMIGRATION AND MULT OF IMMIGRATION DEPARTMENT Statement of Financial Position Statement ASSETS Financial assets as at 30 June 2004 Total financial assetsNon-financial assets 121,192 Total non-financial assets ASSETSTOTAL LIABILITIES liabilities bearing Interest 297,449 418,641 Total interest bearing liabilities bearing interest Total Provisions 25,477 Total provisionsPayables 100,980 Total payablesTOTAL LIABILITIES ASSETSNET EQUITY 201,389 74,932 217,252 TOTAL EQUITY Current assetsNon-current assets liab Current 217,252 286,379 132,262 Non-current liabilitiesNon-current The above statement should be read in conjunction with the accompanying notes. 85,607 STATEMENT OF FINANCIAL POSITION FINANCIAL OF STATEMENT

FINANCIAL STATEMENTS 212 STATEMENT OF CASH FLOWS PART 4 FINANCIAL STATEMENTS DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS Statement of Cash Flows for the year ended 30 June 2004 2003-04 2002-03 Notes $'000 $'000 OPERATING ACTIVITIES Cash received Appropriations 826,801 771,330 Sales of goods and services 21,317 21,004 Other 3,992 3,087 Interest 11 - GST received from ATO 36,805 44,593 Total cash received 888,926 840,014 Cash used Employees 307,108 276,562 Suppliers 486,495 527,854 Cash transfered to the OPA 56,158 - Borrowing costs 1,397 383 GST paid to ATO 1,893 1,762 Total cash used 853,051 806,561 Net cash from / (used by) operating activities 14 35,875 33,453

INVESTING ACTIVITIES Cash received Proceeds from maturity of term deposits - 1,090 Proceeds from sales of property, plant and equipment 59 121 Total cash received 59 1,211

Cash used Purchase of property, plant and equipment 27,226 60,478 Purchase of intangibles 13,430 14,650 Total cash used 40,656 75,128 Net cash from / (used by) investing activities (40,597) (73,917)

FINANCING ACTIVITIES Cash received Appropriations - contributed equity 4,419 23,832 Other - Capital Use Charge refund - 3,103 Total cash received 4,419 26,935

Cash used Capital Use Charge paid - 15,417 Repayment of borrowings 1,800 7,930 Other - 2,312 Total cash used 1,800 25,659 Net cash from / (used by) financing activities 2,619 1,276

Net increase / (decrease) in cash held (2,103) (39,188) Cash at beginning of the reporting period 24,830 64,018 Cash at the end of the reporting period 8A 22,727 24,830

The above statement should be read in conjunction with the accompanying notes.

213 ) 279 - $'000 5,736 5,984 11,310 19,018 13,003 42,720 54,315 625,039 110,666 312,730 347,606 660,336 137,702 170,326 146,331 625,039 2002-03 ( es and

SES vehicl ) 67 129 $'000 8,359 55,399 27,782 24,734 77,240 97,495 79,707 308,369 583,891 112,153 213,862 317,083 2003-04 ( odation, r onshore and offshore accomm 2 tion facilities. facilities. tion 6 RATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS AND INDIGENOUS AND MULTICULTURAL RATION p 3 T inclusive where relevant. 5 1 4 ration detention rece and g Other capital commitments From one to five years One year or less Operating leases Infrastructure, plant and equipment Over five years five Over One year or less From one to five years Land and buildings Other commitments One year or less From one to five years Over five years five Over Total capital commitmentsOTHER COMMITMENTS 60,875 2. The commitments relate to a range of laboratory, document examination tools and equipment for immigration facilities. detention 3. Commitments relate to an upgrade of telephony equipment for translating and interpreting services. CAPITAL COMMITMENTS CAPITAL Total other commitmentsCOMMITMENTS RECEIVABLE 892,260 4. Operating lease commitments include leases fo photocopiers. A substantial portion of the commitment is rent for the new offices in Belconnen and the Lee Street building in Sydney. 5. Other commitments include costs for delivery of detention services, CSC, Optus, detention contracts, passenger card processing and the Service Level Agreement with the Department of Foreign Affairs and Trade. 6. Commitments receivable represents the gross GST component in commitment totals for both capital and other commitments. 1. Land and buildings commitments represent amounts attributableto office fitouts and development work at immi DEPARTMENT OF IMMIG DEPARTMENT BY MATURITY Capital commitments Net commitments 873,428 SCHEDULE OF COMMITMENTS as at 30 June 2004 Operating lease commitments BY TYPE BY Other commitments Net commitments by maturityNB: All commitments are GS 873,428 SCHEDULE OF COMMITMENTS OF SCHEDULE

FINANCIAL STATEMENTS 214 SCHEDULE OF COMMITMENTS PART 4 FINANCIAL STATEMENTS Nature of Lease General description of leasing arrangement Leases for office accommodation - lease payments are subject to annual increase in accordance with upwards movements in the Consumer Price Index; - the initial periods of office accommodation leases are still current and each may be renewed for up to five years at the Department's option, following a one- off adjustment of rentals to current market level.

Agreements for the provision of motor - no contingent rental exists; vehicles to senior executive officers - there are no renewal or purchase options available to the Department. A lease in relation to support costs for computer - the Arrangement was for 5 years and has been equipment and software extended for a further 4 years at the Department's option. - the Department may vary its originally designated requirement, subject to giving three months notice, incurring no penalty.

The above schedule should be read in conjunction with the accompanying notes.

215 - - $'000 1,743 2,451 4,194 4,194 2002-03

3 GENOUS AFFAIRS GENOUS 610 240 $'000 2003-04 ent Liabilities and Assets. g

liers. pp liability based on precedent cases. department The is LTICULTURAL AND INDI LTICULTURAL are disclosed in Note 15: Contin , uted invoices from su p 1 1 ent losses include dis g the claims. the 2 g uantified or are considered remote q Other Claims for damages/costs Claims for damages/costs Other contin The amount represents an estimate of the department's Total contingent liabilities contingent Total ASSETS CONTINGENT 850 Total contingent assets 3 CONTINGENT LIABILITIES Details of each class of contingent liability and asset, including those not included above because they cannot be The above schedule should be read in conjunction with the accompanying notes. Net contingent liabilities contingent Net Remote contingencies disclosed are in Note 15. 847 2 1 defendin DEPARTMENT OF IMMIGRATION AND MU OF IMMIGRATION DEPARTMENT SCHEDULE OF CONTINGENCIES as atJune 30 2004 SCHEDULE OF CONTINGENCIES OF SCHEDULE

FINANCIAL STATEMENTS 216 SCHEDULE OF ADMINISTERED ITEMS PART 4 FINANCIAL STATEMENTS DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS SCHEDULE OF ADMINISTERED ITEMS 2003-04 2002-03 Notes $'000 $'000 Revenues administered on behalf of government for the year ended 30 June 2004

Non-taxation revenue Fees and charges 20 404,188 293,072 Fines 20 5,292 7,898 Sales of goods and services 20 9,326 7,758 Recovery of detention costs 20 67,305 84,710 Other sources of non-taxation revenue 20 4,340 3,717 Total revenues administered on behalf of government 490,451 397,155

Expenses administered on behalf of government for the year ended 30 June 2004

Grants 21 28,735 28,406 Subsidies 21 1,435 1,290 Personal benefits 21 12,691 13,126 Suppliers 21 163,226 105,520 Write-down and impairment of assets 21 62,499 90,093 Other 21 - 9 Total expenses administered on behalf of government 268,586 238,444

This schedule should be read in conjunction with the accompanying notes.

217 - $'000 5,348 3,510 5,538 1,180 5,538 17,256 14,742 31,998 15,576 31,998 480,934 490,972 496,510 464,512 480,934 2002-03

$'000 3,426 9,319 9,319 12,095 12,541 16,428 21,391 480,958 509,020 2003-04

AND INDIGENOUS AFFAIRS AND INDIGENOUS Notes ed on behalf of governmented on behalf RATION AND MULTICULTURAL AND MULTICULTURAL RATION behalf of government 518,339 Investments 22 Prepayments 22 Accrued revenues 22 Cash 22 Receivables 22 Other 23 Suppliers 23 DEPARTMENT OF IMMIG DEPARTMENT Total financial administer assets Non-financial assets Assets administered behalf on government of as at 30 June 2004 Financial assets Total non-financial assets administered on behalf of government Total assets administered on government of behalf on administered Liabilities as at 30 June 2004 Payables government of behalf on administered liabilities Total Net assets administered on behalf of governmentCurrent assetsNon-current assets liabilitiesCurrent 37,819 liabilitiesNon-current 480,520 480,958 37,381 37,819 - SCHEDULE OF ADMINISTERED ITEMS (continued) This schedule should be read in conjunction with the accompanying notes. SCHEDULE OF ADMINISTERED ITEMS ADMINISTERED OF SCHEDULE

FINANCIAL STATEMENTS 218 SCHEDULE OF ADMINISTERED ITEMS PART 4 FINANCIAL STATEMENTS DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS SCHEDULE OF ADMINISTERED ITEMS (continued) 2003-04 2002-03 Administered Cash Flows Notes $'000 $'000 for the year ended 30 June 2004

OPERATING ACTIVITIES Cash Received Immigration fees and charges 404,014 301,868 Sales of goods and services 11,261 7,786 Other sources of non-taxation revenue 5,990 6,914 Other - GST received from ATO 7,482 6,501 Total cash received 428,747 323,069

Cash used Personal benefits 12,691 13,125 Grants 32,512 28,406 Subsidies 1,384 1,290 Suppliers 174,420 115,561 Other - GST paid to ATO 2,950 1,129 Total cash used 223,957 159,511

Net cash from / (used by) operating activities 204,790 163,558

Net increase / (decrease) in cash held 204,790 163,558 Cash at the beginning of the reporting period 1,180 1,259 Cash from the Official Public Account for: - Appropriations 211,755 155,492 GST appropriations 7,933 5,946 Cash to the Official Public Account for: - Appropriations (417,635) (319,712) GST appropriations to the Official Public Account (4,597) (5,363) Cash at the end of the reporting period 22 3,426 1,180

This schedule should be read in conjunction w ith the accompanying notes.

219 ) 702 - $'000 2,600 3,624 3,633 . ) 13,527 17,151 25,619 139,451 396,803 556,707 556,707 561,542 582,326 2002-03 (

AMEP ( ram g ) 730 $'000 3,821 1,074 1,131 2,047 lish Pro lish 17,341 23,278 g 30,189 157,997 429,803 616,761 2003-04 ( ement g rant En g arran g Notes . ) IHSS ICULTURAL AND INDIGENOUS AFFAIRS AND INDIGENOUS ICULTURAL tion of leasin of tion ( p leases for the Adult Mi y ert p ro p General descri - lease payments are subject to annual increase in accordance with upwards movements in the Consumer Price Index; - the initial periods of office accommodation leases are still current and each may for be renewed up to 5 years at the Department's option, following a one-off adjustment of rentals to current market value. 4 3 ents by maturity 611,897 1 rams. g ro lease commitments relate to p

2 g y eratin rated Humanitarian Settlement Services Scheme One year or less From one to five years One year or less From one to five years Over five years From one to five years Operating leases One year or less Grants Other commitments p g 4. The commitments receivable total represents the gross GST component in commitment totals. 2. Grant commitments primarily relate to grants for the delivery of the Migrant Community Services and Living Harmon in 3. Other commitments relate mainly to agreements with the International Organisation for Migration (IOM) and Australian Federal Police (AFP) for offshore asylum seeker management and contracts for AMEP and the Inte 1. O Commitments receivable Nature of Lease Leases for office accommodation DEPARTMENT OF IMMIGRATION AND MULT OF IMMIGRATION DEPARTMENT Net administered commitm Grant commitments Other commitments Administered commitments as at 30 June 2004 BY TYPE Other commitments Net administered commitmentsBY MATURITY Operating lease commitments 611,897 SCHEDULE OF ADMINISTERED ITEMS (continued) ADMINISTERED OF SCHEDULE This schedule should be read in conjunction with the accompanying notes. NB: All commitments are GST inclusive where relevant. Total commitments other 642,086 SCHEDULE OF ADMINISTERED ITEMS ADMINISTERED OF SCHEDULE

FINANCIAL STATEMENTS 220 SCHEDULE OF ADMINISTERED ITEMS PART 4 FINANCIAL DEPARTMENT OF IMMIGRATION AND MULTICULTURAL AND INDIGENOUS AFFAIRS SCHEDULE OF ADMINISTERED ITEMS (continued) 2003-04 2002-03 Administered contingencies Notes $'000 $'000 as at 30 June 2004

Administered contingent liabilities

1 Claims for damages/costs 25 93 20 S

Total contingent liabilities 93 20 TATEMENT

Administered contingent assets Claims for damages/costs1 25 500 500 Total contingent assets 500 500

Net contingent assets 407 480 S

1 Represents an estimate of the department's liability/gain based on precedent cases.

Assets.

Statement of activities administered on behalf of government The major administered activities of the department are directed tow ards achieving the three outcomes described in Note 1 to the financial statements. The department's major financial activity is the collection of visa application fees and fines under the Migration Act 1958. The department also administers a number of grant programs to teach migrants English, assist w ith their assimilation in Australian society and promote harmony and multiculturalism in the community. Details of planned activities for the year can be found in the department's Portfolio Budget and Portfolio Additional Estimates Statements for 2003-04, w hich have been tabled in Parliament.

This schedule should be read in conjunction w ith the accompanying notes.

221 s advancement economic through the law ful and orderly Australia; and to co-ordinate government policies, rnational Financial Reporting Standards from Reporting 2005-06 Financial rnational Note Description of Significant1 Summary Accounting Policies2 Adoption of AASB to Inte Equivalents 3 Reclassification of Revenues and Expenses 4 Events Occurring after Date Reporting Revenues 5 Operating Expenses 6 Operating 7 Borrow Expense Cost ing Assets8 Financial Assets9 Non-Financial Liabilities 10 Interest Bearing 11 Provisions 12 Payables 13 Equity Flow14 Cash Reconciliation and Assets Liabilities 15 Contingent 16 Executive Remuneration of Auditors17 Remuneration 18 AverageStaffing Levels Instruments 19 Financial 20 Revenues Behalf on Administered of Government 21 Expenses Administered on Behalf of Government 22 Assets Administered on Behalf of Government Administered on Behalf of23 Liabilities Government Table 24 Administered Reconciliation and Assets Liabilities Contingent 25 Administered 26 Administered Investments Instruments Financial 27 Administered 28 Appropriations Disclosures29 Specific Payment of30 Reporting Outcomes The objectives of the Department of Immigration and Multicultural and Indigenous Affairs and Indigenous and Multicultural (the are department) objectivesThe of of Immigration the Department of of and out into people the movement to manage programs and decision making processesprograms and decision affairs making to indigenous relation in and reconciliation. Australia's to 1: Contributing societyOutcome and it entry and stay of people. DEPARTM ENT OF IM M IGRATION ANDNOTES M TO ULTICULTURAL AND FORM ING PART OF THE AND FINANCIAL INDIGENOUSfor AFFAIRSthe year 2004 ended 30 June STATEM ENTS 1.1 Objectives of the Departm ent produces department The ten outputs w hich contribute of the achievement to three outcomes: entry and stay 1.1: Non-humanitarian Output entry and stay 1.2: Refugee and humanitarian Output law of 1.3: Enforcement Output immigration 1.4: SafeOutput havens 1.5: OffshoreOutput seeker asylum management Note 1 - Summary of Significant Accounting Policies Accounting - Summary 1 Note of Significant NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 222 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Outcome 2: A society which values Australian citizenship, appreciates cultural diversity and enables migrants to participate equitably. Output 2.1: Settlement services Output 2.2: Translating and interpreting services Output 2.3: Australian citizenship Output 2.4: Appreciation of cultural diversity

Outcome 3: Sound and well co-ordinated policies, programs and decision-making processes in relation to Indigenous affairs and reconciliation. Output 3.1: Indigenous policy

Activities contributing to these outcomes are classified as either departmental or administered. Departmental activities involve the use of assets, liabilities, revenues and expenses controlled or incurred by the department in its own right. Administered activities involve management or oversight by the department, on behalf of the Government, of items controlled or incurred by the Government.

The continued existence of the department in its present form and with its present programs is dependent on Government policy and on continuing appropriations by Parliament for the department's administration and programs.

1.2 Basis of Accounting The financial statements are required by section 49 of the Financial Management and Accountability Act 1997 and are a general purpose financial report. The statements have been prepared in accordance with: - Finance Minister's Orders (or FMOs, being the Financial Management and Accountability Orders (Financial Statements for reporting periods ending on or after 30 June 2004)) ; - Australian Accounting Standards and Accounting Interpretations issued by the Australian Accounting Standards Board; and - Consensus Views of the Urgent Issues Group. The Statements of Financial Performance and Financial Position have been prepared on an accrual basis and are in accordance with the historical cost convention, except for certain assets, which, as noted, are at valuation. Except where stated, no allowance is made for the effect of changing prices on the results or the financial position.

Assets and liabilities are recognised in the Statement of Financial Position when and only when it is probable that future economic benefits will flow and the amounts of the assets or liabilities can be reliably measured. Assets and liabilities arising under agreements equally proportionately unperformed are not recognised unless required by an Accounting Standard. Liabilities and assets, which are unrecognised, are reported in the Schedule of Commitments and the Schedule of Contingencies (other than unquantifiable and remote contingencies, which are reported at Note 15).

Revenues and expenses are recognised in the Statement of Financial Performance when and only when the flow or consumption or loss of economic benefits has occurred and can be reliably measured. Administered revenues, expenses, assets, liabilities and cash flows reported in the Schedule of Administered Items and related notes are accounted for on the same basis and using the same policies as for departmental items, except where otherwise stated at Note 1.18.

223 AASB1041 ons of tional provisi . In 2003-04, the impairment test current year savings or adjusted in agreement with the e date. Provisions when collectability are made of the re. These amounts are included as an Appropriation in accordance with transi . Recoverable Amount of Non-current Assets bject to AAS10 gencies are required to return to the Department of Finance and Administration amounts in excess of requirements Revenue from disposal of non-current assets is recognised when control of the asset has passed to the buyer. Services received free of charge are recognised as revenue when and only when a fair value can be reliably determined and the services would havepurchased been if they had not been donated. Use of those resources is recognised as an expense. Contributions of assets at cost no of acquisition or for nominal consideration are recognised as revenue at their fair value when the asset qualifies for recognition, unless received from another government department as a consequence of a restructuring of administrative arrangements (refer to note 1.5). Other Revenue Revenue from the sale of goods is recognised upon the delivery of goods to customers. In 2002-03, the Finance Minister's Orders introduced an impairment test for non-current assets which were carried at cost and not su Resources Received Free of Charge Property, plant equipment and assets are revalued as explained in Note 1.12. Revaluations up to 30 June 2002 were done on a 'deprival' basis; since thatdate, revaluations have on a fair been done value basis. Revaluation increments decrements and in each year of transition to fair value that would otherwise be accounted for as revenue expensesor taken are directly to accumulated results Revaluation of Non-current Assets provisions of the FMOs have been extended to cover non-current assets carried at deprival values. were no There indications of impairment for these assets. 1.4 Revenues Revenues from Government Departmental outputs appropriations for the year (less any Minister for Finance) are recognised as revenue, except for certain amounts which relate to activities that are reciprocal in nature, in which case revenue is recognised only when it has been earned. Appropriations receivable are recognised at their nominal amounts. A 1.3 Changes in Accounting Policy Accounting in 1.3 Changes The accounting policies used in the preparation of these financial statements consistent are withthose used in 2002-03. Interest revenue is recognised on a proportionate basis taking into account the interest rates applicable to the financial assets. Receivable, but are reported as separate cash flows in the cash flow statement. Revenue from the rendering of services is recognised by reference to the stage of completion of contracts or other agreements to provide services. The stage of completion is determined according to the proportion that costs incurred to date bear to the estimated total costs of thetransaction. Receivables for goods and services are recognised at the nominal amounts due, less any provision for bad and doubtful debts. Collectability of debts is reviewed at balanc to be managed until required for departmental expenditu debt is judged to be less likely rather than more likely. NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 224 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 1.5 Transactions with the Government as Owner Equity Injections Amounts appropriated which are designated as 'equity injections' for a year (less any savings offered up in Portfolio Additional Estimates Statements) are recognised directly in Contributed Equity in that year. Restructuring of Administrative Arrangements Net assets received from or relinquished to another Commonwealth agency or authority under a restructuring of administrative arrangements are adjusted at their book value directly against contributed equity. Net assets received from or relinquished to another Commonwealth agency or authority under a an agreement between the agencies, and separate from any formal restructuring of administrative arrangements are reported in the Statement of Financial Performance.

A restructuring of administrative arrangements took effect on 18 February 2003 when responsibility for the construction of the permanent Immigration and Reception Processing Centre (IRPC) on Christmas Island was transferred to the Department of Finance and Administration. The amount of funding transferred was $61.670m and the value of the asset transferred was $20.419m.

Capital Use Charge A Capital Use Charge of 11% was imposed by the Government on the net assets of the department at 1 July 2002 and reported in the 2002-03 year. The assets figure was adjusted to take account of asset gifts and revaluation increments during the financial year. The charge was accounted for as a dividend to Government. In accordance with the recommendations of a review of Budget Estimates and Framework, this charge will no longer apply after 30 June 2003.

1.6 Employee Benefits Liabilities for services rendered by employees are recognised at the reporting date to the extent that they have not been settled. Liabilities for wages and salaries (including non-monetary benefits), annual leave and sick leave are measured at their nominal amounts. Other employee benefits expected to be settled within 12 months of the reporting date are also measured at their nominal amounts. The nominal amount is calculated with regard to the rates expected to be paid on settlement of the liability. As DIMIA's Certified Agreement ceased as of 30 March 2004 any calculations relating to future liabilities will use the present rates until such time as a new Certified Agreement is finalised. All other employee benefit liabilities are measured as the present value of the estimated future cash outflows to be made in respect of services provided by employees up to the reporting date. Leave The liability for employee benefits includes provision for annual leave and long service leave. Long service leave does not accrue for overseas posts' locally engaged employees who commenced after 12 December 1976. No provision has been made for sick leave as all sick leave is non-vesting and the average sick leave taken in future years by employees of the department is estimated to be less than the annual entitlement for sick leave.

The leave liabilities are calculated on the basis of employees' remuneration, including the department's employer superannuation contribution rates to the extent that the leave is likely to be taken during service rather than paid out on termination. The liability for long service leave has been determined by reference to the work of an actuary as at 31 March 2004. The estimate of the present value of the liability takes into account attrition rates and pay increases through promotion and inflation.

225 sed in the financial statements of those employees affected that it carry will out ons of Service handbook which is specific to each rrent assets, and operating leases under which the representative of the pattern of benefits derived from ements and rent holidays are recognised as liabilities. 2004 represents outstanding contributions for the final benefits. capitalised in a reporting period does not exceed the amount ents between rental expense and reduction of the liability. onths for desktop equipment. The department guarantees the inations and has informed their superannuation benefits is recogni n of the lease and a liability recognised at the same time and for the same al plan for the term and benefits incidental to ownership of leased non-cu 1.8 Borrowing Costs 1.7 Leases Locally Engaged Employees at Post Separation and redundancy Superannuation Locally Engaged Employees (LEE) are covered by individual employment contracts which are negotiated between the employee and the Department of Foreign Affairs behalf and Trade on of the department. These contracts are negotiated at post level in to order ensure compliance with local labour laws and regulations. individual The contracts are supported and expanded upon by the LEE Conditi post. Where there is conflict between the two documents the individual contract takes precedence. Provision is made for separationredundancy and benefit payments in circumstances where the department has developed a detailed form Operating lease payments are expensed basis on a which is the leased assets. The net present value of future net outlays in respect of surplus space under non-cancellable lease agreements is expensed in theperiod in which the space becomes surplus. Finance leases exist in relation to IT and communications equipment. The leases are non-cancellable and for a fixed term of 4 years with an asset refresh due after 18 m residual values of all assets leased. There are no contingent rentals. Lease incentives taking the form of 'free' leasehold improv These liabilities are reduced by allocating lease paym The liability for superannuation recognised as at 30 June the terminations. fortnight of the year. Staff of the department are members of the Commonwealth Superannuation Scheme and the Public Sector Superannuation Scheme. The liability for The department is required tocontribute to the pension schemes for its locallyemployees engaged in the United Kingdom and India. The United Kingdom and India schemes have been classified as defined benefit schemes. Actuarial valuations of the pension schemes are done triennially. The pension schemes are administered by the Department of Foreign Affairs and Trade on behalf of the Australian Government. Disclosures relating to the United Kingdom and India schemes are stated inNote 11A. A distinction is made between finance leases which effectively transfer from the lessor to the lessee substantially all risks the the Australian Government and is settled by the Australian Government in due course. The department makes employer contributions to the Australian Government at rates determined by an actuary to be sufficient to meet the cost to the Australian Government of the superannuation entitlements of the department's employees. and risks such all substantially retains effectively lessor Where a non-current asset is acquired by means of a finance lease, the asset is capitalised at the present value of minimum lease payments at the inceptio All borrowing costs are expensed as incurred, except to the extent that they are directly attributable to qualifying assets, in which case they are capitalised. The amount of costs incurred in that period. Currently the department has no qualifying assets. amount. The discount rate used is the interest rate implicit in the lease. Leased assets are amortised over the period of the lease. Lease payments are allocated between the principal component and the interest expense. NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 226 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 1.9 Cash Cash means notes and coins held and any deposits held at call with a bank or financial institution. Cash is recognised at its nominal amount. The departmental cash account is non-interest bearing. 1.10 Other Financial Instruments Trade Creditors Trade creditors and accruals are recognised at their nominal amounts due less any provision for bad and doubtful debts, being the amounts at which the liabilities will be settled. Liabilities are recognised to the extent that the goods or services have been received (and irrespective of having been invoiced). Contingent Liabilities and Contingent Assets

Contingent Liabilities (assets) are not recognised in the Statement of Financial Position but are discussed in the relevant schedules and notes. They may arise from uncertainty as to the existence of a liability (asset), or represent an existing liabilllity (asset) in respect of which settlement is not probable or the amount cannot be realiably measured. Remote contingencies are part of this disclosure. Where settlement becomes probable, a liability (asset) is recognised. A liability (asset) is recognised when its existence is confirmed by a future event, settlement becomes probable or reliable measurement becomes possible.

1.11 Acquisition of Assets Assets are recorded at cost on acquisition, except as stated below. The cost of acquisition includes the fair value of assets transferred in exchange and liabilities undertaken. Assets acquired at no cost, or for nominal consideration, are initially recognised as assets and revenues at their fair value at the date of acquisition, unless acquired as a consequence of restructuring of administrative arrangements. In the latter case, assets are initially recognised as contributions by owners at the amounts at which they were recognised in the transferor department's accounts immediately prior to the restructuring.

1.12 Property (Land and Buildings), Infrastructure, Plant and Equipment Asset recognition threshold

Purchases of property, plant and equipment are recognised initially at cost in the Statement of Financial Position, except for purchases costing less than $2,000, which are expensed in the year of acquisition (other than where they form part of a group of similar items which are significant in total). The recognition threshold for internally developed software is $100,000 and for purchased software $10,000 per licence. The department has determined that it is not cost effective to manage internally developed and purchased software below these thresholds. Amounts below these thresholds are considered immaterial.

Revaluations Basis Land, buildings, plant and equipment are carried at valuation. Revaluations undertaken up to 30 June 2002 were done on a deprival basis; revaluations since that date are at fair value. This change in accounting policy is required by Australian Accounting Standard AASB 1041 Revaluation of Non-Current Assets. Fair and deprival values for each class of asset are determined as shown below.

Assets

Asset Class Fair value measured at: Deprival value measured at: Land Market selling price Market selling price Buildings Market selling price Depreciated replacement cost Leasehold Improvements Depreciated replacement cost Depreciated replacement cost Plant and Equipment Market selling price Depreciated replacement cost

227 ears ears y y ears ears y y 3 to 10 3 to 10 2002-03 40 2002-03 Lease term or 10 Contra Account ears ears y y Revaluation Reserve Revaluation Reserve ears ears y y 2003-04 3 to 10 3 to 10 40 2003-04 Lease term or 10 ses, the straight line method of depreciation. Leasehold ssary to enable compliance with this order. $13,427,089 $ 9,459,901 $ 2,056,046 Revaluation Reserve Increment/(Decrement) ment ment ment p p ui ui q q s on freehold land s and infrastructure g g ibles ibles g sset Class sset Leasehold improvements Intan Useful lives are: are: lives Useful The aggregate amount of depreciation and amortisation allocated for each class of asset during the reporting period is disclosed in Note 6C. Intangible assets are amortised on a straight-line basis over their anticipated useful lives: The Finance Minister'sOrders require that all property, plantequiment and assets be measured at up-to-date fair values from 30 June onwards, 2005 and must be the subject of a formal valuation at leastonce every five years. The department undertakes revaluations when nece All valuations are performed by qualified, independent valuers. Depreciable property, plant and equipment assets are written-off to their estimated residual value over their estimated useful lives to the department using, in all ca Depreciation rates (useful lives) and methods are reviewed at each reporting date and necessary adjustments are recognised in the current, or current and future reporting periods, as appropriate. Residual values are re-estimated for a change in prices only when assets are revalued. Depreciation amortisation and rates applying to each class of depreciable asset are based on the following useful lives: Assets in each class acquired after the commencement of a revaluation are not captured by the revaluation then in progress. improvements are depreciated on a straight-line basis over the lesser of the estimated useful life of the improvements or the unexpired period of the lease. Buildin Plant and e A Frequency Conduct Depreciation and Amortisation Land, buildings, leasehold improvements and plant and equipment are currently carried at fair value. The effect of this change in accounting policy relates to those assets recognised at fair value for the first time in the current period where the measurement basis for fair value is different to that previously used for deprival value. The financial effect of the change is given by the difference between the fair values obtained for those assets in the current period and the deprival-based values recognised at the end of the previous period. The financial effect by class is follows: as Under both deprival and fair value, assets which are surplus to requirements are measured at their net realisable value. At 30 June 2004, the department no assets had in this situation (30 June 2003: Nil). Land Buildin Plant and e NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 228 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Recoverable Amount Test From 1 July 2002, Schedule 1 to the FMOs no longer requires the application of the recoverable amount test in Australian Accounting Standard AAS 10 Recoverable Amount of Non-Current Assets to the assets of the department when the primary purpose of the asset is not the generation of net cash inflows. The department does not hold any property, plant or equipment whose primary purpose is the generation of net cash inflows, accordingly the change in policy has had no financial effect.

1.13 Intangibles The department's intangible assets comprise internally developed software and purchased software for internal use. This software is carried at cost. From 1 July 2002, Schedule 1 to the FMO's no longer requires the application of the recoverable amount test in Australian Accounting Standard AAS 10 Recoverable Amount of Non-Current Assets to the assets of departments when the primary purpose of the asset is not the generation of net cash inflows. However, Schedule 1 now requires such assets, if carried on the cost basis, to be assessed for indications of impairment. The carrying amount of impaired assets must be written down to the higher of its net market selling price or depreciated replacement cost. All software assets were assessed for impairment as at 30 June 2004. None were found to be impaired.

1.14 Inventories Inventories held for resale are valued at the lower of cost and net realisable value. Inventories not held for resale are valued at cost, unless they are no longer required, in which case they are valued at net realisable value. Costs incurred in bringing each item of inventory to its present location and condition are assigned as follows: - stores - purchase cost on a first-in-first-out basis. 1.15 Taxation The department is exempt from all forms of taxation except fringe benefits tax (FBT) and the goods and services tax (GST). Revenues, expenses, assets and liabilities are recognised net of GST: - except where the amount of GST incurred is not recoverable from the Australian Taxation Office; and - except for receivables and payables. 1.16 Foreign Currency

Transactions denominated in a foreign currency are converted at the exchange rate at the date of the transaction. Foreign currency receivables and payables are translated at the exchange rates current as at balance date. Associated currency gains and losses are not material.

1.17 Insurance The department has insured for risks through the Government's insurable risk managed fund, called 'Comcover'. Workers compensation is insured through the Government's 'Comcare Australia'.

1.18 Reporting of Administered Activities Administered revenues, expenses, assets, liabilities and cash flows are disclosed in the Schedule of Administered Items and related Notes. Except where otherwise stated below, administered items are accounted for on the same basis and using the same policies as for departmental items, including the application of Accounting Standards, Accounting Interpretations and UIG Consensus Views.

229 Corporations made when collection of the andards from 2005-06 t payments due have not been made. l Reporting Standards from 2005-06 ill be able to make an explicit and unreserved operating activities performed by the department on balance date. Provisions are International Financial Reporting Standards (IFRSs) hat (i) the services required to be performed by the grantee lic Account (OPA) maintained by the Department of Finance have been satisfied, but andards Board. The new standards cannot be adopted early. s is to enable Australian entities reporting the under tion of any liability was therefore required. te 24. Thus the Schedule of Administered Items largely reflects the s to International Financial Reporting S well as with the AASB Equivalents. AASB Equivalents. the with as well th the AASB Equivalents the th w ents to International Financia AASB Equivalent ing AASB Equivalents to IFRS . to be able to more readily access overseas capital markets by preparing their financial reports according to Adoption of Administered investments, other than those required to be equity accounted, are recognised on the cost basis, adjusted for any subsequent capital injections or withdrawals and for any impairment losses. The Australian Accounting Standards Board has issued replacement Australian Accounting Standards to apply from 2005-06. The new standards are the AASB Equivalents to which are issued by the International Accounting St The standards being replaced are to be withdrawn with effect from 2005-06, but continue to apply in the meantime. The purpose of issu debt is judged to be less rather than more likely. The maximum amounts payable under the indemnities given is disclosed in the Schedule of Administered Items - Contingencies. At the time of completion of the financial statements, there was no reason to believe that the indemnities would be called upon, and no recogni Administered Investments Administered investments in controlled entities are not consolidated because their consolidation is relevant only at the Whole of Government level. Act 2001 accounting standards more widely used overseas. Indemnities Grants and Subsidies The department administers a number of grant and subsidy schemes on behalf of the Government. Grant and subsidy liabilities are recognised to the extent t have performed been or (ii) the grant eligibility criteria Revenue collected by the department for use by the Government rather than the department is administered revenue. Collections are transferred to the Official Pub Government's transactions, through the department, with parties outside the Government. Revenue Administered Cash Transfers to and from the Official Public Account and Administration. Conversely, cash is drawn from the OPA to make payments under Parliamentary appropriation on behalf of Government. These transfers to and from the OPA adjustments are to the administered cash held by the department on behalf of the Government and reported as such in the Statement of Cash Flows and in the Administered Reconciliation Table in No For-profit entities complying fully wi as IFRSs with compliance of statement Administered fees are recognised when applications lodged are with the department. Administered finesare recognised in the period in which the breach occurs. It is recognised at its nominal amount due less any provision for bad or doubtful debts. Collectability of debts is reviewed at All administered revenues are revenues relating to the core behalf of the Commonwealth. A commitment is recorded when the Government enters into an agreement to make these grants but services have not been performed or criteria satisfied. Fees are charged for visa applications and migration applications. Fines are charged for non-compliance with the Migration Act 1958 Note 2 - Adoption Equival of AASB NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 2 -

FINANCIAL STATEMENTS 230 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS It is expected that the Finance Minister will continue to require compliance with the Accounting Standards issued by the AASB, including the AASB Equivalents to IFRSs, in his Orders for the preparation of Agency financial statements for 2005-06 and beyond. The AASB Equivalents contain certain additional provisions which will apply to not-for-profit entities, including Australian Government agencies. Some of these provisions are in conflict with the IFRSs and therefore the department will only be able to assert compliance with the AASB Equivalents to the IFRSs. Existing AASB standards that have no IFRS equivalent will continue to apply, including in particular AAS 29 Financial Reporting by Government Departments.

Accounting Standard AASB 1047 Disclosing the impact of Adopting Australian Equivalents to IFRSs requires that the financial statements for 2003-04 disclose: -An explanation of how the transition to the AASB Equivalents is being managed, and -A narrative explanation of the key differences in accounting policies arising from the transition. The purpose of this note is to make these disclosures.

Management of the transition to AASB Equivalents to IFRSs The department has taken the following steps for the preparation towards the implementation of AASB Equivalents: The Chief Financial Officer is formally responsible for the implementation of the AASB Equivalents to International Financial Reporting Standards. The Chief Financial Officer reports regularly to the Departmental Audit and Evaluation Committee Financial Statements Sub-Committee on progress against the formal plan. The plan requires the following key steps to be undertaken and sets deadlines for their achievement: -Identification of the impact of all major accounting policy differences between current AASB standards and the AASB Equivalents to IFRSs progressively to 30 June 2004. -Development of processes to capture transactions that are treated differently under existing AASB standards, and new AASB Equivalents to IFRS's. -Identification of systems changes necessary to be able to report under the AASB Equivalents, including those necessary to enable capture of data under both sets of rules for 2004-05, and the testing and implementation of those changes. -Quantification of the effect on the opening balances of the balance sheet as at 1 July 2004 of the new AASB Equivalents to IFRS's. -Implementation of processing of all transactions under the new AASB Equivalents to IFRS's from 1 July 2005. - Processing of adjustment entries to reflect the changes to the opening balance as at 1 July 2004, and the treatment of transactions subject to different treatment under the two standards in the general ledger. -Preparation of the 2004-05 financial year statements under the new AASB Equivalents to IFRS's. -Meeting reporting deadlines set by Finance for the 2005-06 balance sheet under AASB Equivalent Standards. The plan also addresses the risks to successful achievement of the above objectives and includes strategies to keep implementation on track to meet deadlines. To date, all major accounting and disclosure differences and system changes have been identified.

Major changes in accounting policy

Changes in accounting policies under AASB Equivalents are applied as if the new policy had always applied. This rule means that a balance sheet prepared under the AASB Equivalents must be made as at 1 July 2004, except as permitted in particular circumstances by AASB 1 First-time Adoption of Australian Equivalents to International Financial Reporting Standards . This will enable the 2005-06 financial statements to report comparatives under the AASB Equivalents also. Changes to major accounting policies are discussed in the following paragraphs.

231 in 2000-01 and standard, the same standard. This election ect to assessment for impairment AASB Equivalent AASB Equivalent the AASB Equivalent. Revaluation of Non-current Assets ture for the operation of Offshore Asylum Seeker st, except where no longer required, in which case net entdoes not permit intangibles to be measured at s under the new ions was administered in nature despite being funded under andard will require inventory held for distribution for no AAS 38 ded. Accordingly, the departmentwill remove the valuation ssets on adoption of the department's assets be subj will he AASB Equival oduction of ional government bonds. Under the new ble on the intr ASB Equivalent Standard, of the same title in 2001-02. T will not affect the department. The department currently recognises internally developed software assets on the cost basis. The carrying amounts include amounts that were originally measured at deprival valuation and subsequently deemed to be cost under transitional provisions availa discount ratewill be used unless there is a deep market in high quality corporate bonds, in which case the market yield on such bonds must be used. Impairment of Non-Current Assets The department recognises inventory not held for sale at co realisable value is applied. The new AASB Equivalent st consideration or at a nominal amount to be carried at the lower of cost or current replacement cost. There are no borrowingThere are no costs related to qualifying assets that are currently capitalised. It is understood that the FMOs for elect 2005-06 will to expense cost all borrowing Assets Intangible Processing Centres in the Republic of on Manus Nauru and Island in the Independent State of Papua New Guinea. The department's operations performed under this program commenced in the 2001-02 financial year. In the 2001- 02 and 2002-03 financial years, these amounts were reported as departmental operations. It was subsequently determined by government that a portion of these operat Note 3 - Reclassification and Expenses of Revenues The department is appropriated revenue and incurs expendi a departmental appropriation. In the 2003-04 year, the Department of Finance and Administration appropriated revenue for different aspects of these operations both under administered and departmental classifications to accurately reflect the nature of the operations. Items of an administered nature have been determined to be costs incurred in the direct operation of the Asylum Seeker Processing Centres such as payments to the manager of the centre, payments to the organisations providing security and medical services to the centre, and the return of refugee applicantsto their country of origin if they do not qualify for refugee status. These payments were determined to be costs associated with the operation of the governments policy of processing applications for refugee status offshore under agreements between the federal government, and the governments of the countries concerned, and therefore is outside the control of the department. AASB 1041 valuation unless there is an activemarket for the intangible. department's The internally developed software is specific to the needs of the department is and not tra component of the carrying amount of these a Under theUnder A new Inventory Employee Benefits The provision for long service leave is measured at the present value of estimated future cash outflows using market yields as at the reporting date on nat The department already complies with the requirement to record assets at fair value. and, if there are indications of impairment, measurement of any impairment. (Impairment measurement must also be done, irrespective of any indications of impairment, for intangible assets not yet available for use). The impairment test is that the carrying amount of an asset must not exceed the greater of (a) its fair value less costs to sell and (b) its value in use. ‘Value in use’ is the net present value of net cash inflows for for-profit assets of the department and depreciated replacement cost for other assets which would be replaced if the department were deprived of them. Property, plant and equipment NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 3 - Reclassification of Revenues and Expenses Note 3 - Reclassification of Revenues and

FINANCIAL STATEMENTS 232 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Items of a departmental nature have been determined to be those items incurred by the department and under the control of the department. These costs include departmental employees costs, travel for staff members, and depreciation on department owned assets. These payments have been determined to be related to the oversight and administration of the Asylum Seeker Processing Centres and the governments policy, and are seperate to the payments made under the agreement between the federal government and the governments of the countries concerned.

The amount of expenditure and revenue reported as departmental in the 2001-02 and 2002-03 financial years that has been determined to be administered following the review of operations is as follows: 2002-03 2001-02 $'000 $'000 Reported in Departmental Financial Statements Financial Statement Category : Revenues from Government Appropriations for outputs 61,882 71,441

Financial Statement Category : Suppliers Services from external entities 61,882 71,441 There is no effect on the overall operating surplus of the department as a result of this reclassification. 2002-03 2001-02 $'000 $'000 Not reported in Administered Financial Statements Financial Statement Category : Suppliers

Refugee maintenance, accommodation & humanitarian expenses 61,882 71,441

Note 4 - Events Occurring after Reporting Date Note 4 - Events Occuring after Reporting Date In April 2004, the Australian Government announced its intention to abolish the Aboriginal and Torres Strait Islander Commission (ATSIC) and Aboriginal and Torres Strait Islander Services (ATSIS), and to transfer their assets and functions to other agencies.

The department has taken over responsibility for delivery of some of these functions from 1 July 2004. Ownership of assets remains with ATSIS and will transfer to the department once legislation abolishing ATSIC has been passed. Ownership of a number of autonomous organisations will also transfer to the department as a result of this decision.

Administrative Arrangement Orders transferring ATSIS functions to the department and other agencies were signed by the Governor-General on 24 June 2004. Legislation abolishing ATSIC has not yet been finalised. 2003-04 2002-03 Note 55 -- Operating Operating Revenues Revenues $'000 $'000 Note 5A - Revenues from government Appropriations for outputs 750,158 806,859 Resources received free of charge 939 996 Total revenues from government 751,097 807,855

The following resources received free of charge were not included in the aggregate amounts in relation to revenue shown in the Statement of Financial Performance as they could not be reliably measured: - Australian Customs Service - provision of services of immigration checks on crew and passengers entering Australia; - Office of Parliamentary Counsel - legal services for legislative drafting; and - Local Government Bodies - facilitation and conduct of Australian Citizenship ceremonies.

233 ) 8 77 69 03 44 - 224 155 121 - - 103 (111) ( 3,542 5,527 5,527 $'000 1,103 1,103 5,527 14,169 23,238 17,711 17,711 2002

- - ) ) 8 54 04 10 59 51 11 46 - 330 598 544 130 460 ( 568 460 028 558 568 , , , , , , , 539 (493) ( $'000 5 5 25 23,807 25 2003 s g osed osed p p ment: p osed osal of land and buildin and land of osal osals ui p p p q from disposal of assets ) osal osal p p loss ( s: from dis from g oods and services and oods oods of services 31 5 25 ) lant and e g g g p oods to: ain / g g loss ( of services to: services of roceeds from dis g p ain / g External entities Related entities External entities Proceeds from dis Related entities Net book value of assets dis Proceeds from dis Assets received from related entities related from received Assets Net book value of assets dis Goods Interest received from related entities Services Interest received from related entities is made up of interest from late payment of GST refunds from the Australian Taxation Office (2003: GST refunds from the ATO, and term deposit interest from the Reserve Bank of Australia). The department did not receive any interest from the Reserve Bank of Australia in the 2003-04 year as management of excess cash balances was transferred to the Department of Finance and Administration. Note 5B - Assets received from related entities Assets received from related entities comprise Immigration Reception and Processing Centre staff housing on Christmas Island transferred from the Department of Transport and Regional Serviceson 1 July 2003. TOTAL net net TOTAL Net and plant infrastructure, of disposal from / (loss) gain Net equipment TOTAL value of assets dis Total assets received from related entities 23,807 Total renderin Total Provision of TOTAL TOTAL Note 5C - Sales of goods and services and goods of Sales - 5C Note Note 5D - Interest Total interest received from related entitiesNote 5E - Net gains / (losses) from sales of assets Land and buildin 11 Total sales of Total sales of Renderin Infrastructure, Infrastructure, NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 234 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 Note 5F - Other revenues from independent sources $'000 $'000

Insurance recoveries 281 13,873 Other 3,894 2,938 Total other revenues from independent sources 4,175 16,811

Other revenues: Related entities 2,081 - External entities 2,094 2,938 Total rendering of services 4,175 2,938

Note 5G - Reversal of previous asset write-downs Financial assets Write back of previously written off debtors 389 230 Non-financial assets Non-current assets - other 1,231 432 Total reversal of previous asset write-downs 1,620 662

NoteNote 66 -- OperatingOperating ExpensesExpenses Note 6A - Employee expenses Wages and salaries 227,209 212,543 Superannuation 40,590 28,644 Leave and other entitlements 37,637 31,436 Separation and redundancies 2,796 1,609 Other employee expenses 2,686 2,661 Total employee benefits expense 310,918 276,893 Workers compensation premiums 4,348 2,636 Total employee expenses 315,266 279,529

Note 6B - Supplier expenses Goods from external entities 14,004 13,430 Services from related entities 59,820 55,771 Services from external entities 325,629 367,028 Operating lease rentals1 47,557 44,403 Total supplier expenses 447,010 480,632 1 These comprise minimum lease payments only.

235 383 383 $'000 1,894 7,533 7,136 4,186 1,894 7,533 1,505 7,136 13,975 23,402 22,811 46,213 13,975 15,675 24,830 24,830 10,293 15,984 46,213 15,675 2002-03 174 748 251 000 957 545 397 727 174 748 251 173 957 651 842 , , , , , , , , , , , , , $'000 7 4 7 4 1 1 1 4,957 22 19 16 16 19,000 2003-04 ment ment under finance lease ment - write-off ment p p p p ense ui ui ui ui p q q q q s ibles ibles g s - write-off g Asset lant and e lant and e lant and e lant and e rovements rovements p p p p p p s on freehold land s reciation 25 g g p ibles g mortisation of intan Bad and doubtful debts ex Leasehold im Intan Land and buildin Infrastructure, Infrastructure, Buildin Infrastructure, Infrastructure, Leasehold Im Cash at bank and on hand Buildin Infrastructure, Infrastructure, Finance leases A Amortisation of infrastructure, plantequipment and under finance lease Amortisation Total depreciation and amortisation 49,130 Total cashUnder banking arrangements in place up to 1 July 2003, monies in the department's bank accounts swept were into the Official Public Account nightly and earned interest on the daily balance at rates based on money market call rates. Since 1 July 2003, no interest is earned on the department's bank balances. 22,727 The aggregate amounts of depreciation or amortisation expensed during the reporting period for each class of depreciable asset are as follows: Total write down of assets Expense Cost Borrowing - 7 Note 6,038 Note 6C - Depreciation and amortisation amortisation and Depreciation - 6C Note No depreciation or amortisation was allocated to the carrying amounts of other assets. Note 6D - Write-down of assets Financial assets Total depreciation and amortisationNon-financial assets 49,130 Total borrowing cost expenseNote 8 - Financial Assets 1,397 Total de Total Note 8A - Cash Depreciation Total amortisation 23 NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 8 - Financial Note 7 - Borrowing Cost Expense

FINANCIAL STATEMENTS 236 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 $'000 $'000 Note 8B - Receivables Goods and services 11,193 8,647 Less : Provision for doubtful debts (3,625) (2,885) 7,568 5,762 GST accrued receivable 4,432 4,117 GST receivable from ATO 7,377 4,320 19,377 14,199 Appropriations receivable 64,911 75,295 Total receivables (net) 84,288 89,494 All receivables are current assets.

Credit terms are net 30 days (2003: 30 days). No interest is applicable to receivables except on GST receivable from the Australian Taxation Office. Interest on GST receivable is only applicable if the amount is not paid within the Australian Taxation Offices guidelines for refunds of GST. The interest rate is determined by the ATO at the time that any amount of interest is payable. Appropriations receivable undrawn are appropriations controlled by the Department but held in the Official Public Account under the Government's just-in-time drawdown arrangements.

Receivables (gross) are aged as follows: Not Overdue 82,700 87,579 Overdue by: less than 30 days 663 880 30 to 60 days 330 350 60 to 90 days 311 372 more than 90 days 3,909 3,198 Total receivables (gross) 87,913 92,379

The provision for doubtful debts is aged as follows: Not overdue - - Overdue by: Less than 30 days 461 529 30 to 60 days 230 210 60 to 90 days 216 224 More than 90 days 2,718 1,922 Total provision for doubtful debts 3,625 2,885

237 - ) ) ) ) 21 405 ------$'000 8,454 1,634 2,860 1,764 1,226 6,155 12,597 74,832 68,677 10,963 16,665 17,091 12,727 63,101 20,314 97,445 ( ( ( 42,787 2002-03 127,133 (

) ) ) - - ) 3 ( 75 78 674 569 276 781 161 518 186 ------, , , , , , 180 568 183 , , ( $'000 1 12 13 38 12,708 96 30 79,978 37,494 ( 16 2003-04 (

) ) ) ) ) ) ) rival rival rival p p p de de de s ( ( ( fair value fair value fair fair value fair transferred ( ( ( ( reciation reciation reciation reciation reciation reciation p p p p p p Asset rovements s on freehold land on freehold s 37 ress - at cost at - ress p g g ro 2003 valuation 2003 valuation 2003 valuation 2002 valuation p y y y y at cost less: accumulated de at 30 June 2001 valuation work in at 30 June 2001 valuation at cost at 1 Jul less: accumulated de at cost at 30 June 2001 valuation less: accumulated de less: accumulated de at 1 Jul at 1 Jul less: accumulated de at 1 Jul less: accumulated de Leasehold im Leasehold Total landTotal land on freehold Buildings 30,704 Note 9A - Land and buildings and Land - 9A Note land Freehold Note 9 - Non-financial Assets Total leasehold improvements 105,467 Total land and buildings and land Total 173,740 Total buildin Total NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 9 - Non-financial Note 9 - Non-financial

FINANCIAL STATEMENTS 238 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 $'000 $'000 Note 9B - Infrastructure, plant and equipment

at cost 37,563 64,879 less: accumulated depreciation (5,861) (16,695) 31,702 48,184

work in progress - at cost 108 7,875

at 30 June 2002 valuation (deprival) - 25,762 less: accumulated depreciation - (14,635) - 11,127

at 1 July 2003 valuation (fair value) 39,847 - less: accumulated depreciation (6,087) - 33,760 -

Total infrastructure, plant and equipment 65,570 67,186

Plant and equipment under finance lease is not subject to revaluation. The carrying amount is included in the 'at cost' figures above, and is disclosed separately in Table C, Note 9D. All valuations are independent and are conducted in accordance with the revaluation policy stated at Note 1.12. Revaluations of all asset classes excluding intangibles were conducted during 2003-04. A revaluation increment of $24,943,038 was made to the asset revaluation reserve in 2003-04 in relation to the revaluation of land, buildings, and infrastructure, plant and equipment. This valuation was carried out by Mr Gregory Rowe and Mr Benjamin Player on behalf of PRP Valuers and Consultants as at 1 July 2003.

Note 9C - Intangibles

work in progress - at cost 2,544 4,739

purchased software at cost 6,530 6,310 less: accumulated amortisation (4,208) (3,278) 2,322 3,032

internally developed software at cost 106,075 90,678 less: accumulated amortisation (63,872) (45,802) 42,203 44,876

Total intangibles 47,069 52,647

239 NOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS FINANCIAL 807 - - , 1,233 23 43,279 24,943 (2,572) (2,146) 379,308 384,341 (97,962) (49,131) Total (132,342)

(8) ------software computer S Intangibles - - Intangibles

TATEMENT - - - (884) $'000 $'000 $'000 1,013 2,056 10,972 13,430 98,516 101,727 77,518 115,149 67,186 52,647 246,966 65,570 47,069 286,379 (2,564) (31,330) (49,080) (11,948) (68,080) (12,209) (19,000) plant & & plant equipment Infrastructure,

220 - - - S 23,807 buildings Total land & land & Total

quipment and intangibles quipment 220 - - - $'000 $'000 8,206 22,887 18,613 18,877 97,445 127,133 (1,262) (1,262) (1,006) 146,387 179,065 122,218 191,674 105,467 173,740 (48,942) (51,932) (16,751) (17,934) (16,749) (17,922) Leasehold Buildings - - Buildings Improvements

property, plant and e plant property, 78 ------1,006 Land inistrative arrangements - net assets $23,807,334.

on Freehold 427 1,254 186 - - - - - (2,990) - - (1,183) - - - $'000 $'000 17,091 15,587 30,704 38,752 17,091 12,597 30,704 37,569 Land Buildings 23,807

(1,173)

and closing balances of and closing balances of plant, equipment and intangibles 1 Additions through acquisition of operations - due to adm

Item 1

As at 1 July 2003 Gross book value Additions by purchase Net book value Accumulated depreciation/amortisation from acquisition of operations As at 30 June 2004 Gross book value Net revaluation increment/(decrement) 13, Other movements Net book value Recoverable amount write-downs Accumulated depreciation/amortisation Depreciation/amortisation expense Other movements Write back of assets previously expensed - Disposals from disposal of operations other disposals TABLE A - Reconciliation of the opening the of Reconciliation - A TABLE Note 9D - Analysis of property,

240 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 32,060 23,456 (4,956) 109,133 205,200 (13,121) (58,988) (23,450) Total Total software software computer computer Intangibles - - Intangibles Intangibles - - Intangibles

18,500

50,145 181,750

18,939

plant & & plant plant & & plant equipment equipment Infrastructure, Infrastructure, 000 $'000 $'000 $'000 000 $'000 $'000 $'000 buildings buildings Total land & & land Total Total land & & land Total (13,121) - 18,500 32,060 - - (4,956) - 23,456 - 18,939 - Leasehold Leasehold Buildings - - Buildings Buildings - - Buildings Improvements Improvements ------Land Land ------on Freehold on Freehold on Freehold on Freehold - - $'000 $'000 $'000 $' $'000 $'000 $'000 $' 17,070 1,634 20,314 39,018 11,127 - 30,518 37,494 79,978 147,990 33,760 - Land Buildings Land Buildings ------(886) (43,467) (44,353) (14,635) - (1,180) (16,183) (17,363) (6,087) - Accumulated depreciation/amortisation - Gross valueGross - Item Accumulated depreciation/amortisation - Gross valueGross - Item Gross value 17,070 2,520 63,781 83,371 25,762 - Accumulated depreciation/amortisation - Gross value 30,518 38,674 96,161 165,353 39,847 - Accumulated depreciation/amortisation - Net book value Net As at 30 June 2003 Net book value Net As at 30 June 2004 Net book value Net Net book value Net As at 30 June 2003 As at 30 June 2004 TABLE C - Assets held under finance lease TABLE B - Assets at valuation

241

21,068 4,739 7,875 8,454 8,454 - - Gross value Gross

As at 30 June 2003 June 30 at As

15,433 2,544 108 12,781 12,781 - - Gross value Gross

As at 30 June 2004 June 30 at As

'0 '0 '0 '0 '0 '0 $'000 $'000 $'000 $'000 $'000 $'000 $'000

Land Improvements equipment software

Item

on Freehold Freehold on Leasehold Leasehold buildings plant & & plant computer computer

Land Buildings Buildings Land Buildings - - Buildings Total land & & land Total Infrastructure, Infrastructure, Intangibles - - Intangibles Total TABLE D - Assets under construction under Assets - D TABLE NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 242 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 $'000 $'000 Note 9E - Inventories

finished goods (cost) 70 254 Total inventories held for sale 70 254 All departmental inventories are current assets.

Note 9F - Other non-financial assets

Prepayments 8,036 6,908 Property bonds 2,699 2,656 Education bonds 152 215 Leasehold rights 113 - Total other non-financial assets 11,000 9,779 All other non-financial assets are current assets.

Note 10 - Interest Bearing Liabilities Note 10 - Interest Bearing Liabilities

Note 10A - Lease incentive liabilities

Lease incentive payments and rent free holidays received for new office fitout at Belconnen ACT, Sydney and Perth offices. Lease incentive liabilities are represented by: Current 724 701 Non-current 7,613 8,013 Total lease incentive liabilities 8,337 8,714

Note 10B - Leases Finance lease commitments Payable: Within one year 6,932 4,898 In one to five years 12,102 16,821 Minimum lease payments 19,034 21,719 Deduct: future finance charges (1,894) (2,780) Net lease liability 17,140 18,939

Lease liability is represented by: Current 6,208 4,745 Non-current 10,932 14,194 Net lease liability 17,140 18,939

Finance leases exist in relation to certain IT and communications equipment assets. The leases are non- cancellable and for a fixed term of four years. The department guarantees the residual values of all assets leased. There are no contingent rentals.

243 8 26 26 936 149 500 500 (18) (942) $'000 5,792 4,164 5,251 4,309 4,816 92,347 29,558 62,789 81,306 2002-03 1 ril 2004. p 1 July 2003 1 July 2003 30 June 2002 31 March 2003 31 March 2003 31 March 2003 34 15 34 517 092 928 329 162 597 392 500 (19) - , , , , , , , ort dated 1 A (425) $'000 5 5 4 4 1 8 p 86 33,918 66,562 2003-04

31 March 2004 31 March 2004 31 March 2004 30 June 2004 30 June 2004 30 June 2004 Date Measured Date Measured Date Measured Date Measured

Scheme are based on an actuarial re y and related on-costs 100,480

y

Gratuit

p

nation benefits g ee benefit liabilit benefit ee es y g ed staff resi staff ed g a g rovisions en p y ate emplo g 1 - Provisions erannuation aration and redundancies ccrued Benefits ccrued Benefits 2 p p Vested Benefits Benefits Vested Net Assets Net Benefits Vested Current Non-current Net Market Value of Plan Assets Assets Plan of Value Market Net The department's share of the net market value of plan assets is 18% of the total value of the plan. A A The department's share of the net market value of plan assets is 24% of $21,217,000 (2002-03: 21.94% of $19,639,000). Net Market Value of Plan Assets Assets Plan of Value Market Net Assets Net The department's contribution to the scheme in 2003-04 was $186,634 (2002-03: $111,500). re ures for the New Delhi Grou g Leave Su Salaries and wa Other Se Locall gg Fi Figures for the UK Pension Scheme are based on an actuarial report dated 30 June 2003 (2002-03 figures based Note 11 - Provisions 11 - Note Note 11A - EmployeeNote 11A - provisions Note 11B - Other provisions Other - 11B Note A Other provisions comprise provision for restoration to original condition for land leased on Nauru and are all non- current. The New Delhi Group Gratuity Scheme is disclosed in the most recent financial report of the plan as at 31 March 2004. Total provisions other 500 The UK Pension Scheme is disclosed in the most recent financial report of the plan as at 30 June 2002. 2 on actuarial report dated 26 March 2003). 1 Note 1 NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 244 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 Note 12 - Payables $'000 $'000 Note 12 - Payables

Note 12A - Supplier payables Trade creditors 74,685 79,020 Operating lease creditors 12 558 Total supplier payables 74,697 79,578

Supplier payables are represented by: Current 74,697 79,578 Total supplier payables 74,697 79,578

Settlement is usually made net 30 days.

Note 12B - Other payables GST payable to the ATO 235 16 Total other payables 235 16

Other payables are all current.

245

lsn aac sa 0Jn 41,788 June 30 at as balance Closing 185,439 217,252 109,418 123,938 26,583 51,526 - - 26,583 51,526 49,438

0(10) 10 reserves

Transfers to/(from)/between to/(from)/between Transfers

Other 93629,396 29,396

Restructuring

Appropriations (equity injections) (equity Appropriations 27,478 14,520 27,478 14,520

Contributions by owner: by Contributions

Returns of contributed equity contributed of Returns 265 (2,695) (2,695)

Restructuring Restructuring 2,1)(20,419) (20,419)

Returns of Capital of Returns

aia s hre(15,417) Charge Use Capital (15,417)

Dividends

Returns on Capital on Returns

Distributions to owner: to Distributions

Transactions with owner: with Transactions

4932,4 24,943 24,943 24,943 (decrements)

Net revaluation increments / / increments revaluation Net

Net surplus/deficit Net 26,940 (7,650) 26,940 (7,650)

Opening balance as at 1 July July 1 at as balance Opening 65310 26,573 26,583 37,915 49,438 140,156 185,439 75,658 109,418 26,583 26,583

Item Item $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04

Reserve Results Equity

Note 13A - Analysis of equity of Analysis - 13A Note

Other Reserves Total Reserves Total Reserves Other TOTAL EQUITY TOTAL

Asset Revaluation Revaluation Asset Accumulated Contributed Contributed NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 246 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Note 13B - Restructuring

As a result of a restructuring of administrative arrangements, the department ceded responsibility for the construction of the permanent Immigration and Reception Processing Centre (IRPC) on Christmas Island on 18 February 2003 to the Department of Finance and Administration. The net book value of assets transferred to the Department of Finance and Administration for no consideration and recognised as at the date of transfer were: 2003-04 2002-03 $'000 $'000

Total assets relinquished - 20,419 Net assets relinquished - 20,419

NoteNote 1414 -- CashCash FlowFlow ReconciliationReconciliation Reconciliation of cash per Statement of Financial Position to Statement of Cash Flows Cash at year end per Statement of Cash Flows 22,727 24,830 Statement of Financial Position items comprising above cash: 22,727 24,830 Financial Asset - Cash Reconciliation of net surplus / (deficit) to net cash from operating activities: Net Surplus / (deficit) (7,650) 26,940 Depreciation / amortisation 49,129 38,461 (Gain) / loss on sale of disposal of non-current assets 539 103 Write-down of assets 1,492 11,797 Assets recognised for the first time (1,232) (432) Increase / (decrease) in net assets - transfers of assets (23,807) - Interest earned - (1,090) Change in assets and liabilities Decrease / (increase) in receivables 17,468 (34,690) Decrease / (increase) in accrued revenue 36 (13,492) Decrease / (increase) in inventories 184 570 Decrease / (increase) in other non-financial assets (1,221) 162 Decrease / (increase) in GST receivable (2,838) - Increase / (decrease) in employee provisions 8,289 3,124 Increase / (decrease) in payables (4,514) (8,626) Increase / (decrease) in lease liabilities - 10,626 Net cash from / (used by) operating activities 35,875 33,453

Note 15 - Contingent Liabilities and Assets Note 15 - Contingent Liabilities and Assets Quantifiable contingencies The Schedule of Contingencies reports net contingent liabilities in respect of claims for damages/costs of $846,946 (2003: $4,194,000). The amount represents an estimate of the department's liability based on precedent cases and disputed invoices with suppliers. The department is defending the claims.

247 4,473 - - - - - 4 1 1 1 1 $ 1 3 6 6 3 2 3 4 410,000 47 11 8,057,114 Number 2002-03 4,826 - - - - 1 2 2 1 1 2 2 1 $ 3 8 7 5 5 9 124,947 425,000 9,682,996 2003-04 Number t. department The has liability denied and ear were: y racts). It is considered unlikely that the department will the the g ility is $159,610,000 (2003: contracts 5 and $119,760,000). Nine t potential liability is $1,420,665 (2003: $1,010,000). number of legal claimsnumber against i artment durin p the Auditor-General. y Auditors rovided b p levels for the De the for levels g affing Levels t Staffing Levels e staffin g verage S A Total 49 $200,000 to $209,999 $210,000 to $219,999 $220,000 to $229,999 $250,000 to $259,999 $300,000 to $309,999 $230,000 to $239,999 $240,000 to $249,999 $360,000 to $369,999 $110,000 to $119,999 $120,000 to $129,999 $190,000 to $199,999 $420,000 to $429,999 $130,000 to $139,999 $180,000 to $189,999 $140,000 to $149,999 $150,000 to $159,999 $160,000 to $169,999 $170,000 to $179,999 The number of Executives who received or were due to receive total remuneration of $100,000 or more: The aggregate amount of total remuneration of executives shown above. The aggregate amount of separation and redundancy/termination payments during the year to executives shown above. No other services were Financial statement audit services are provided free of charge to the department. The fair value of the audit services provided was: The avera s at 30 June the 2004 department a had As at 30 June 2004 the department had a number of legal claims against it. It is considered unlikely that the department will have to these bear costs. The ne Note 17 - Remuneration of Auditors of Remuneration 17 - Note Note 18 - Average Note 16 - Executive Remuneration Unquantifiable contingencies A Remote contingencies is defending the claims. It is not possible to estimate the amounts of any eventual payments that may be required in claims. these to relation As at 30 June 2004 the department had also provided indemnities to a number of organisations. eleven For contracts liability where is limited, potential the liab contracts provide for unlimited indemnities (2003: 7 cont have to bear any of these costs. NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 17 - Remuneration of Note 18 - Note 16 - Executive Remuneration

FINANCIAL STATEMENTS 248 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS n/a n/a n/a n/a n/a n/a n/a n/a 5.95% 2002-03 % Rate % n/a n/a n/a n/a n/a n/a n/a n/a 6.15% Effective Interest 2003-04 Weighted Average 558 24,830 75,295 17,084 14,213 18,939 79,020 98,517 (2,885) $'000 128,537 385,536 200,094 119,760 2002-03

Total 12 22,727 64,911 23,002 14,177 17,140 74,685 91,837 (3,625) $'000 121,192 418,641 201,389 159,610 2003-04

558 24,830 75,295 17,084 14,213 79,020 79,578 (2,885) $'000 128,537 119,760 2002-03

12 Bearing Non-Interest 22,727 64,911 23,002 14,177 74,685 74,697 (3,625) $'000 121,192 159,610 2003-04

$'000 2002-03 $'000 2003-04 $'000 14,194 14,194 2002-03 1 to 5 years > 5 years $'000 10,932 10,932 2003-04 Fixed Interest Rate $'000 4,745 4,745 2002-03 1 Year or Less $'000 6,208 6,208 2003-04 $'000 2002-03 Rate $'000 Floating Interest 2003-04 12 12 15 8A 8B 8B 8B 10B Accrued revenue Cash at bank Appropriations receivable Receivables for goods and services for Provision less: doubtful debts Operating lease creditors Finance lease liabilities Trade creditors Financial Instrument Notes Financial assets Total financial assets Total assets liabilities Financial Note 19 - Financial instruments 19 - Financial Note Note 19A - Interest rate risk Total financial liabilities (recognised) Total liabilities Total Unrecognised indemnities

249 Aggregate

amounts. net fair value fair net g in y 2002-03 558 558 79,02098,517 79,020 98,517 18,939 18,939 75,295 75,295 14,213 14,213 14,199 14,199 24,830 24,830 128,537 128,537 Total $'000 $'000 119,760 amount carrying - their carr y ue of the indemnities given roximated b arded as remote. pp g Aggregate Aggregate

net fair value 2003-04 12 12 on is re p and are a 74,685 74,685 17,140 17,140 64,911 64,911 14,177 14,177 19,377 19,377 22,727 22,727 , required. The net fair val 159,610 - Total Total $'000 $'000 amount carrying ilities on discounted cash flows using current interest rates for called u g and liab Notes of them bein y financial assets financial assets rofiles. rofiles. p Trade creditors 12 Operating lease creditors 12 Finance lease liabilities 10B Appropriations receivable 8B Accrued revenue Receivables for goods and services (net) 8B Cash at bank 8A t the time of completion of the financial statements, there was no reason to believe that the indemnities would be Financial assets Financial liabilities The net fair values of finance lease liabilities based are Indemnities liabilities with similar risk similar with liabilities Total financial liabilities (recognised) liabilities financial Total liabilities Financial (unrecognised) Indemnities 91,837 91,837 15 Total financial assets (recognised) liabilities Financial 121,192 121,192 called upon, and recognition of the liability was therefore not is taken to nil be as the likelihood of an A Note 19B - Net fair values of fair Net - 19B Note Departmental Financial assets The net fair values of cash and non-interest bearing monetary financialassets approximate their carrying amounts. The net fair values for trade creditors are short-term in nature NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 250 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Note 19C - Credit risk exposures The department's maximum exposures to credit risk at reporting date in relation to each class of recognised financial asset is the carrying amount of those assets as indicated in the Statement of Financial Position. The department has no significant exposures to any concentrations of credit risk. 2003-04 2002-03 Note 20 - Revenues Administered on Behalf of Government $'000 $'000 Note 20 - Revenues Administered on Behalf of Government Revenues Non-taxation fees and charges Visa application charges 386,944 273,849 Citizenship charges 10,749 9,624 Other non-taxation fees and charges 6,495 9,599 Total non-taxation fees and charges 404,188 293,072 Fines Immigration fines 5,292 7,898 Total fines 5,292 7,898 Sales of goods and services Adult Migrant English Program 8,931 7,254 OAA Accommodation Program 395 504 Total sales of goods and services 9,326 7,758 Recovery of detention costs Recovery of detention costs 67,305 84,710 Total recovery of detention costs 67,305 84,710 Other sources of non-taxation revenue Other sources of non-taxation revenue 4,340 3,717 Total other sources of non-taxation revenue 4,340 3,717

Total revenues administered on behalf of government 490,451 397,155

NoteNote 2121 -- ExpensesExpenses AdministeredAdministered onon BehalfBehalf ofof GovernmentGovernment Expenses Grants Grants to non-profit institutions 28,735 28,406 Total grants 28,735 28,406 The nature of the grants are as follows: Community based programs 28,735 28,406 Total 28,735 28,406 Subsidies Subsidies to NAATI, IOM, IGC and joint Commonwealth and State research programs 1,435 1,290 Total subsidies 1,435 1,290 Personal benefits Direct 7,456 2,516 Indirect 4,396 9,502 State payment - refugee minors 839 1,108 Total personal benefits 12,691 13,126

251 ) 9 9 646 163 986 629 995 224 252 ( $'000 9,060 1,180 1,492 1,304 3,249 9,312 1,792 3,122 5,255 4,474 3,510 4,299 1,358 2,467 1,503 2,704 90,093 88,789 12,822 96,058 (9,060) 238,444 105,520 2002-03 ) 761 924 176 ( $'000 3,426 3,972 1,437 1,249 1,838 1,314 2,918 8,114 2,572 2,351 3,289 2,236 3,241 2,742 15,707 58,527 10,045 58,452 17,976 98,791 2003-04 (15,707)

e ens p behalf of government of behalf 268,586 on Behalf of Government on Behalf Administered on Behalf of Government s rovision for doubtful debts ee maintenance, accommodation & humanitarian ex p g Asset less: provision for detainee doubtful debts Detainee debts less: less: Immigration fees and charges Goods and services Administered bank account - DIMIA Receivables Waived Debts more than 90 days 90 than more 60 to 90 days Not overdue 30 to 60 days Overdue by: less than 30 days GST receivable from ATO GST accrued receivable more than 90 days 90 than more Not overdue Overdue by: less than 30 days 30 to 60 days 60 to 90 days Migration Agents' payments Refu Adult Migrant English Program Legal costs for Indigenous affairs and reconciliation Other - Receivables Cash Write-down and impairmentassets of Financial assets The provision for doubtful debts is aged as follows: Receivables (gross) are aged as follows: Suppliers Financial assets Total other expenses - Total expenses administered on Note 22 - Assets Administered Total write-down of assets 62,499 Total provision for doubtful debts doubtful for provision Total 15,883 Total suppliers 163,226 Total receivables (gross) 28,424 Total receivables (net) 12,541 NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 22 -

FINANCIAL STATEMENTS 252 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 2003-04 2002-03 $'000 $'000 Accrued revenues Accrued revenue 96,933 67,757 Provision for unrecoverable accrued revenue (84,838) (62,409) Total accrued revenues 12,095 5,348 Investments Commonwealth Authorities - Aboriginal and Torres Strait Islander Commission 292,894 292,894 - Aboriginal Hostels Ltd 40,104 40,092 - Anindilyakwa Land Council 159 159 - Australian Institute of Aboriginal and Torres Strait Islander 2,557 2,554 Studies - Central Land Council 5,074 5,074 - Indigenous Business Australia 50,767 50,767 - Indigenous Land Corporation 72,696 72,696 - Northern Land Council 851 851 - Tiwi Land Council (47) (47) - Torres Strait Regional Authority 15,903 15,894 Total investments 480,958 480,934

Total financial assets administered on behalf of government 509,020 490,972 Other non-financial assets Prepayments 9,319 5,538

Total non-financial assets administered on behalf of government 9,319 5,538 Total assets administered on behalf of government 518,339 496,510

NoteNote 2323 -- LiabilitiesLiabilities AdministeredAdministered onon BehalfBehalf ofof GovernmentGovernment Payables Suppliers Trade Creditors 16,428 17,256

Other GST payable 6,885 3,089 GST accrued payable 7,656 5,543 Unearned income 6,850 6,110 Total other payables 21,391 14,742

Total payables 37,819 31,998

Total liabilities administered on behalf of government 37,819 31,998 All liabilities are expected to be settled within 12 months of balance date.

253 - (717) $'000 464,512 161,438 397,155 470,155 2002-03 (325,075) (238,444)

24 $'000 (3,337) 480,520 219,688 490,451 464,512 2003-04 (422,232) (268,586) nst it relating to Administered activities where the of other litigation relating to indigenous matters, which s The net quantifiable contingent gain is $20,665 (2003:$0). Asset able administered liabilities as at administered liabilities as at / from Australian Government Administered Reconciliation T Administered Administered Contingent Liabilities and Movement in carrying amount of investment GST down and payable drawn to OPA Transfers to OPA to Transfers Appropriation transfers from OPA Less administered expenses Plus administered revenues Opening administered assets less 30 June Administered to transfers Note 24 - Administered Reconciliation Table Opening administered assets less 1 July Note 24 - Note 25 - Administered Contingent Liabilities and Assets and Liabilities Contingent Administered - 25 Note Earlier laws, policies and practices in relation to the Commonwealth's administration of the Northern Territory led to the separation of some Indigenous children from their families. There are currently over 2,000 plaintiffs with claims pending against the Commonwealth seeking unspecified damages for alleged forcible and wrongful separation. One individual has chosen to progress their claim, which is currently being prepared for trial. Remote Contingencies As at 30 June 2004 the department had two legal claims agai probability of a contingent assetarising was remote. Quantifiable Administered Contingencies Quantifiable Administered Contingencies that are not remote are disclosed in the Schedule of Administered Items as Quantifiable Administered Contingencies. Unquantifiable AdministeredContingencies The department has administrative responsibility for a range time. to time from arise NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 25 -

FINANCIAL STATEMENTS 254 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Note 26 - Administered InvestmentInvestmentss The Commonwealth owns 100% of the issued capital of Aboriginal Hostels Ltd which is incorporated in Australia. The principal activities of each of the department's administered investments are as follows: - Aboriginal and Torres Strait Islander Commission : the economic, social and cultural empowerment of Aboriginal and Torres Strait Islander peoples in order that they may freely exercise their rights equitably with other Australians. - Aboriginal Hostels : provide temporary accommodation that assists Aboriginal and Torres Strait Islander people to achieve personal goals to obtain dignity and equity in the Australian community. - Anindilyakwa Land Council : to represent the Aboriginal peoples living in the area of the Land Council in the management of Aboriginal land in the area and in relation to legislation concerning that land; consult and protect the interests of traditional owners and take measures to assist in the protection of sacred sites in the area of the Land Council. - Australian Institute of Aboriginal and Torres Strait Islander Studies : promotion of knowledge and understanding of Australian Indigenous cultures, past and present. - Central Land Council : to represent the Aboriginal peoples living in the area of the Land Council in the management of Aboriginal land in the area and in relation to legislation concerning that land; consult and protect the interests of traditional owners and take measures to assist in the protection of sacred sites in the area of the Land Council. - Indigenous Business Australia : stimulate the economic advancement of Aboriginal and Torres Strait Islander peoples by investing in sound commercial ventures and encouraging and supporting Indigenous participation. - Indigenous Land Corporation : provide economic, environmental, social and cultural benefits for Aboriginal persons and Torres Strait Islanders by assisting in the acquisition and management of an Indigenous Land base.

- Northern Land Council : to represent the Aboriginal peoples living in the area of the Land Council in the management of Aboriginal land in the area and in relation to legislation concerning that land; consult and protect the interests of traditional owners and take measures to assist in the protection of sacred sites in the area of the Land Council.

- Tiwi Land Council : to represent the Aboriginal peoples living in the area of the Land Council in the management of Aboriginal land in the area and in relation to legislation concerning that land; consult and protect the interests of traditional owners and take measures to assist in the protection of sacred sites in the area of the Land Council.

- Torres Strait Regional Authority : stimulate the economic advancement of Aboriginal and Torres Strait Islander peoples by investing in sound commercial ventures and encouraging and supporting Indigenous participation.

255

Total liabilities Total 37,819 31,998

Total 30,969 30,969 25,887 25,887

n/a 14,541 14,541 23 n/a 8,631 8,631 Other

n/a 16,428 16,428 23 n/a 17,256 17,256 Trade creditors Trade

Financial liabilities Financial

Total assets Total 518,339 496,510

Total 28,062 28,062 10,038 10,038

n/a 11,032 11,032 n/a 1,624 1,624 Other Other

n/a 12,095 12,095 22 n/a 5,348 5,348 Accrued revenue Accrued

n/a 761 761 22 n/a 1,492 1,492 Fees receivable Fees

n/a 748 748 22 n/a 394 394 receivable

Goods and services services and Goods

n/a 3,426 3,426 22 n/a 1,180 1,180 Cash at bank at Cash

Financial assets Financial

% $'000 $'000 $'000 $'000 $'000 $'000 % $'000 $'000 $'000 $'000 $'000 $'000

2003-04 2003-04 2003-04 2003-04 2003-04 2003-04 2003-04 2002-03 2002-03 2002-03 2002-03 2002-03 2002-03 2002-03

Rate

Bearing

1 year or less 1 to 2 years > 5 years Effective Interest Interest Effective years 5 > years 2 to 1 less or year 1 Interest Rate Interest Total

Non-Interest Non-Interest

Financial instrument Financial Floating Fixed Interest Rate Weighted Average Weighted Rate Interest Fixed Floating Notes

Note 27A - Interest rate risk rate Interest - 27A Note Note 27 - Administered financial instruments financial Administered - 27 Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 256 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Note 27 - Administered financial instruments Note 27B - Net fair values of administered financial assets and liabilities

Notes 2003-04 2002-03

Total carrying Aggregate Total carrying Aggregate amount net fair value amount net fair value

$'000 $'000 $'000 $'000 Financial assets Cash at bank 22 3,426 3,426 1,180 1,180 Receivables 22 12,541 12,541 3,510 3,510 Accrued revenue 22 12,095 12,095 5,348 5,348 Total financial assets 28,062 28,062 10,038 10,038

Financial liabilities Trade creditors 23 16,428 16,428 17,256 17,256 Other 23 14,541 14,541 8,631 8,631 Total financial liabilities 30,969 30,969 25,887 25,887

Financial assets The net fair values of cash and non-interest bearing monetary financial assets approximate their carrying amounts. Financial liabilities The net fair values for trade creditors are short term in nature and are approximated by their carrying amounts.

257

1,080,718,000 785,252,000 20,554,000 145,627,000 129,285,000 Total Appropriation Acts Appropriation Total

193,825,137 101,262,483 1,123,933 18,895,776 72,542,945 OPA the from drawn Not

r ea y current in sed p la riation p ro pp A dministered A Add: Add:

Finance Minister reduction of A of reduction Minister Finance r ea y current the in riations p ro pp Add: Add:

886,892,863 683,989,517 19,430,067 126,731,224 56,742,055 OPA the from entity the to Paid

on Acts (Nos. 1, 3 and 5) and 3 1, (Nos. Acts on Appropriati for Reconciliation

333,732,140 249,988,697 966,547 13,671,262 69,105,634 Total

) 576 , 119 , 7 ( able to the ATO the to able y a p GST - ables y a p ) 234,820 ( ) 627,764 ( ) 4,415,117 ( ) 1,841,875 ( Other Other Less: Less:

) 999 , 655 , 7 ( Other Other able to the OPA the to able y a p GST - ables y a p ) 698,087 ( ) 4,909,707 ( ) 2,048,205 ( Less: Less:

) 621 , 341 , 5 ( Pa ortion p GST - liers pp Su - able y ) 3,698,822 ( ) 149,793 ( ) 1,053,509 ( ) 439,497 ( Less: Less:

) 141 , 093 , 7 ( 4,117,605 ( ) 2,975,536 ( ) ustments to o to ustments j ht forward ht g brou balance note ear y rior p to corrections - balances g enin p Ad dd: A

126 972 , 032 , vailable but not to be drawn drawn be to not but vailable A 36,351,772 1,295,866 17,991,766 70,393,568 ) sed p la be to riation p ro pp a ear y current ( Add: Add:

131 856 , 703 , vailable but not to be drawn drawn be to not but vailable A ) sed p la be to riation p ro pp a ear y revious (p 131,703,856 Add: Add:

10 043 , 295 , eevbe -GTrcial rmteAO780,598 ATO the from receivable GST - Receivables 7,377,240 266,050 1,871,155 Add: Add:

12 644 , 545 , eevbe -GTrcial rmcsoes2,170,746 customers from receivable GST - Receivables 4,431,598 739,853 5,203,447 Add: Add:

67 165 , 792 , itosntdanfo h P 2,149,377 OPA the from drawn not riations p ro App 904,010 64,910,711 ) 171,933 ( Add: Add:

12,572,797 Cash 9,147,162 312,355 2,196,822 916,458

Represented by: Represented

333,732,140 249,988,697 966,547 13,671,262 69,105,634 Balance carried to next year next to carried Balance

Appropriations credited to Special Accounts Special to credited Appropriations

(1,056,828,893) amnsmd GTicuie (60,046,224) inclusive) (GST made Payments (831,910,528) (20,274,440) (144,597,701)

1,390,561,033 oa prpito vial o amns129,151,858 payments for available appropriation Total 1,081,899,225 21,240,987 158,268,963

Appropriation for repayments required by law (FMA Act s28) Act (FMA law by required repayments for Appropriation

(2,000,000) hange of entity function (FMA Act s32) Act (FMA function entity of hange c on appropriations of Adjustment (2,000,000)

Ad ustment for actual administered a administered actual for ustment j sed for 02-03 for sed p la riations p ro pp Less: ) 22,634,377 ( 10,254,759 ( ) 12,349,677 ( ) 29,941 ( )

1

24,903,985 Annotations to 'net appropriations' (FMA Act s31) Act (FMA appropriations' 'net to Annotations 24,903,985

44,224,378 prpitost aeacuto eoeal S FAAts0)2,103,016 s30A) Act (FMA GST recoverable of account take to Appropriations 36,363,499 716,769 5,041,094

Refunds credited (FMA Act s30) Act (FMA credited Refunds

281,015 Amounts from Comcover receipts (FMA Act s12) Act (FMA receipts Comcover from Amounts 281,015

Advance to the Finance Minister Finance the to Advance

Adjustments determined by the Finance Minister Finance the by determined Adjustments

15,000,000 Appropriation Act (No.5) 2003-04 - basic appropriation basic - 2003-04 (No.5) Act Appropriation 15,000,000

6,569,000 prpito c N.)20-4-bscaporain765,000 appropriation basic - 2003-04 (No.3) Act Appropriation 5,804,000

1,061,149,000 prpito c N.)20-4-bscaporain129,285,000 appropriation basic - 2003-04 (No.1) Act Appropriation 781,448,000 5,554,000 144,862,000

263,068,032 235,098,726 159 17,855,628 10,113,519 Adjusted balance carried from previous period previous from carried balance Adjusted

Estimated administered a administered Estimated sed in 02-03 in sed p la be to riations p ro pp Add: 12,000,467 1,550,909 10,449,558

1

(7,930,705) Adjustments to opening balances - corrections to to corrections - balances opening to Adjustments 159 (4,833,705) (3,097,159) forward ought br balance note year prior

258,998,270 rvosya 2,761,120 year previous from carried Balance 235,098,726 21,138,424

eredd3 ue20 $ $ $ $ $ 2004 June 30 ended Year

ucm ucm ucm Outputs 3 Outcome 2 Outcome 1 Outcome

atclr diitrdEpne eatetlTotal Departmental Expenses Administered Particulars Note 28A - Acquittal of Authority to Draw Cash from the Consolidated Revenue Fund (Appropriations) from Acts 1, 3 and 5 and 3 1, Acts from (Appropriations) Fund Revenue Consolidated the from Cash Draw to Authority of Acquittal - 28A Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 258 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 1,208 148,798 (652,587) (5,166,630) 17,027,927 72,519,944 44,803,858 24,829,675 28,395,000 47,054,684 25,233,000 (12,000,467) 149,108,440 130,948,787 1,041,303,000 1,304,556,367 1,045,558,097

1,208 (652,587) (5,166,630) 24,829,675 28,395,000 25,233,000 149,108,440

258,998,270 258,998,270

uire theuire reporting of amounts actually lapsed In prior DIMIn years, IA has estimated the e 2003-04 financiale 2003-04 statements. 532,427 41,109,970 103,537,770 71,987,517 1,117,103,878 882,005,152

875,887,000

371,897 235,098,726

235,098,726 1,976,152 1,976,152 8,436,825 29,495,416 71,828 1,000,000 1,053,991 1,707,129 (274,824) (10,449,558) 2,761,120 2,761,120 Outcome 1 Outcome 2 Outcome 3 Outputs 21,138,424 21,138,424 5,155,127 135,263,000 162,967,993 (1,550,909) 141,829,569 7,537,111 23,677,153 13,601,313 423,622 approproations had been made at the time of completion of th enses From incurred. The Finance 2003-04, M inister's Orders req appropriations to be lapsed having to regard expenses incurred. 1 P articulars Administered Expenses Departmental Total Financial M anagement and Accountability Act 1997 Appropriations Act (no.5) 2003-04 Appropriations Act (No.3) 2003-04 Appropriations Act 2003-04 (No.1) FMA = = 1 Act = 3 Act = 5 Act Payable Suppliers - GST - portion Savings offered Savings Receivables GST - receivable from the ATO Receivables Goods - and Services GST - from customers Appropriations not from drawn the OPA Previous appropriations years to be lapsed Available but not to be drawn Total appropriation available for payments 22,508,344 Payments made 19,747,224 Add: Year ended 30 June 2003 30 June ended Year Balance carried from previous year $ 3,361,967 $ $ $ $ Add: during the financial year. No theduring financial year. determination to lapse administered amount of current appropriations year to be lapsed based on exp Less: Notes: Notes: The Finance M1. inister may determine amounts of administered Total Add: Add: Less: Add: Note 28A (continued) Represented by: Cash Appropriations credited to Special Accounts year next to the carried Balance Add: Estimated administered appropriations to be lapsed GST credits (FM A Act s30A) 717,759 Total appropriation annual basic - appropriations 29,153,000 Adjustments and annotations to appropriations Amounts (FM from A Comcover Act receipts s12) Transfers to/from other agencies (FM A Act s32) Annotations to 'net appropriations' (FM A Act s31)

259

16,343,000 14,520,000 1,823,000 Total Appropriation Acts Appropriation Total

11,587,730 10,100,668 1,487,062 Not drawn from the OPA the from drawn Not

ear y current in sed p la riation p ro pp Administered A Administered dd: dd: A

ear y current the in riations p ro pp Finance Minister reduction of A of reduction Minister Finance dd: dd: A

4,755,270 4,419,332 335,938 Paid to the entity from the OPA the from entity the to Paid

Reconciliation for Appropriation Acts (Nos. 2 and 4) and 2 (Nos. Acts Appropriation for Reconciliation

21,283,730 19,796,668 1,487,062 Total

983 855 , 855 , 983 ) sed p la be to riation p ro pp a ear y current ( Available but not to be drawn drawn be to not but Available dd: dd: A

125 000 , 000 , 125 ) sed p la riation p ro pp a ear y revious (p Available but not to be drawn drawn be to not but Available dd: dd: A

20 875 , 174 , 19 207 , 503 668 , 671 , riations not drawn from the OPA the from drawn not riations p ro pp A dd: dd: A

Cash

Represented by: Represented

21,283,730 19,796,668 1,487,062 Balance carried to next year next to carried Balance

Appropriations credited to Special Accounts Special to credited Appropriations

(8,150,752) (7,244,472) (906,280) Payments made (GST inclusive) (GST made Payments

29,434,482 27,041,140 2,393,342 Total appropriation available for payments for available appropriation Total

Appropriation for repayments required by law (FMA Act s28) Act (FMA law by required repayments for Appropriation

ustment for actual administered a administered actual for ustment j sed for 02-03 for sed p la riations p ro pp Ad Less: (31,036) (31,036)

1

Transfer to/from other agencies (FMA Act s32) Act (FMA agencies other to/from Transfer

Annotations to 'net appropriations' (FMA Act s31) Act (FMA appropriations' 'net to Annotations

514,021 441,900 72,121 GST credits (FMA Act s30A) Act (FMA credits GST

Refunds credited (FMA Act s30) Act (FMA credited Refunds

Advance to the Finance Minister Finance the to Advance

Adjustments determined by the Finance Minister Finance the by determined Adjustments

1,284,000 1,284,000 Appropriation Act (No.4) 2003-04 (No.4) Act Appropriation

15,059,000 13,236,000 1,823,000 Appropriation Act (No.2) 2003-04 (No.2) Act Appropriation

12,608,497 12,079,240 529,257 Adjusted balance carried from previous period previous from carried balance Adjusted

sed in 02-03 in sed p la be to riations p ro pp : Estimated administered a administered Estimated : dd A

1

12,608,497 12,079,240 529,257 Balance carried from previous year previous from carried Balance

eredd3 ue20 $ $ $ $ $ $ $ $ $ $ $ 2004 June 30 ended Year

PsNESP A PsNEEut Loans Equity NAE SPPs NAE SPPs NAE SPPs liabilities out uts p

and and years' years'

assets assets Previous Previous

Admin Admin

Outcome 3 Outcome Outcome 1 Outcome 2 Outcome 1 Outcome

dministered Ex dministered A enses p Particulars o-prtn Total Non-operating Note 28B - Appropriations Acts (No 2/4) 2003-04 2/4) (No Acts Appropriations - 28B Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 260 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 064 000 , , (12,383) 125 424 , 2 9,892,875 2,448,297 10,059,433 88,037,000 38,695,015 (61,670,774) (26,086,518)

and assets Admin Admin liabilities uts p years' out Previous Non-operating Total 000 240 , , In prior years, DIMIA has estimated the amount of eporting of amounts actually lapsed during the financial tatements. 125 383 ,

12,608,497

12,608,497 (61,670,774) Outcome 3 enses p regard to expenses incurred. regard 824 , Finance Minister's Orders require the r 40 529,257 529,257 2 12,079,240 9,811,622 9,571,000 86,898,000 37,422,088 2,383,240 (25,342,848) 12,079,240 dministered Ex A Outcome 1 Outcome 2 SPPs NAE SPPs NAE SPPs NAE Equity Loans 7 appropriations to be lapsed having had been made at the time of completion of the 2003-04 financial s Act 199 y ed on expenses incurred. The From 2003-04, 2003-04 2003-04 ) ) No.2 No.4 ( ( ortion p ement and Accountabilitement g Particulars riations Act riations Act p p liers - GST ro ro pp pp pp A A Financial Mana s offered g able - Su ct 2 = ct 4 = y A A FMA = vailable but not to be drawn Pa Savin A Receivables - GST receivable from the ATO Receivables - Goods and Services - GST from customers Appropriations the OPA not drawn from 488,433 Note 28B (continued) Less: Notes: Notes: 1. The Finance Minister may determine amounts of administered year. No determination to lapse administered appropriations current year appropriations to be lapsed bas Total Add: Less: Year ended 30 June 2003Balance carried from previous year $ $ 81,253 $ $ $ $ $ $ $ $ $ Add: Add: Total annual appropriationAdjustments and annotations to appropriationsAdministered appropriation lapsedTotal appropriation available for paymentsPayments during the year made Appropriations credited to Special Accounts Balance carried to the next year 65,057 1,272,927 1,139,000 (12,383) (743,670) Transfers to/from other agencies (FMA Act s32) Represented by: Cash Add:

261 ------$ 684,000 2,965,000 2,281,000 (2,351,643) (2,841,300) 2002-03

------Outcome 1 $ 4,000,000 4,000,000 2003-04 (3,372,659) (3,180,332) )

from the Consolidated Revenue Fund - Special Fund - Revenue Consolidated the from Administered ( ration assistance. g countability Act 1997 - section 28A rovision of immi p ers in the the in ers ration Act 1958 - section 332B y g ) ment. ment. y a p Refunds credited (s30) Payments made Appropriations credited to Special Accounts Appropriations credited to Special Accounts Payments made Refunds credited (s30) Budget estimate Budget estimate islation: Mi islation: g ents and law Statutory Self-regulation of Migration Agents g Administered Purpose: to provide an appropriation where an Act or other law requires or permits the repayment of an amount received by the Commonwealth and no specific appropriation re the for Available for payments Other annotations Available for payments Other annotations Refund of Immigration fees and fines Legislation: Financial Management and Ac ( Note 28C - Acquittal of Authority to Draw Cash Draw to Authority of Acquittal - 28C Note Amount) (Unlimited Appropriations Purpose: to deal with registration applications and monitor the conduct of registered a Le NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 262 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS Note 28D - Special Accounts

2003-04 2002-03 $ $ Australian Population, Multicultural and Immigration Research Program Account Legal authority: Financial Management and Accountability Act 1997, s20

Purpose: (a) for expenditure relating to the Joint Research Program on population and immigration in accordance with approval from the Minister for Immigration and Multicultural and Indigenous Affairs in consultation with State/Northern Territory Ministers; and (b) for the disbursement to the Commonwealth and participating State/Northern Territory Governments of moneys, if any, standing to the credit of the trust account after the research program has been wound up.

Balance carried from previous year 277,428 217,083 Appropriations for reporting period 50,000 50,000 Costs recovered from non-government sector 50,000 50,000 Available for payments 377,428 317,083 Payments made to suppliers (76,698) (39,655) Balance carried to next year 300,730 277,428

Represented by: Cash on call held in the OPA 300,730 277,428 Total 300,730 277,428

2003-04 2002-03 $ $ Other Trust Monies Account Legal authority: Financial Management and Accountability Act 1997, s20

Purpose: for expenditure of moneys temporarily held on trust or otherwise for the benefit of a person other than the Commonwealth.

Balance carried forward from previous period 28,512,419 20,728,523 Receipts from other sources 82,621,309 63,899,387 Available for payments 111,133,728 84,627,910 Payments made (76,447,251) (56,115,491) Balance carried forward to next period 34,686,477 28,512,419 Represented by: Cash on call held in the OPA 34,686,477 28,512,419 Total 34,686,477 28,512,419

The Department has a Services for other Governments & Non-Agency Bodies Account. This account was established under s20 of the Financial Management and Accountability Act 1997. For the years ended 30 June 2002-04 the account had a nil balance and there were no transactions debited or credited to it. The purpose of the Services for other Governments & Non-Agency Bodies Special Account is for expenditure in connection with services performed on behalf of other Governments and bodies that are not FMA agencies.

263 - - - 7,146 7,146 $ 2002-03

- - - 1,544 1,544 $ 2003-04

Financial Financial Public Service Act 1999 Financial Management and Public Service Act 1999 Act 1997 Act y subsection 34(1) of the The departmental amount requested and pecific Payment Disclosures pecific Payment ement and Accountabilit and ement g ments made under s73 of the the of madements under s73 y Six payments were made under the 'Defective Administration Scheme' during the reporting period. (2003: Three payments made) No waivers of amounts owing to the Commonwealth were made pursuant to subsection 34(1) of the Accountability Act 1997. approved to June 30 was 2004 nil. (2003: One waiver made for Afghani returnees of $8,600,000. The amount requested to 30 June 2003 was $16,506.) No act of grace payments were made during the reporting period. (2003: Nil payments made) No payments were made under s73 of the during the reporting period. (2003: Nil payments made) Pa Payments made under the Defective Administration Scheme Administration Defective made under the Payments Waivers made pursuant to Mana 29A - Departmental specific payments Act of grace payments Note 29 - Specific Payment Disclosures NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS Note 29 - S

FINANCIAL STATEMENTS 264 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 29B - Administered specific payments 2003-04 2002-03 $ $ Act of grace payments

Two act of grace payments were made during the reporting period. 3,828 - (2003: No payments made)

Waivers made pursuant to subsection 34(1) of the Financial Management and Accountability Act 1997

Afghani Reintegration Package1 - 8,600,000 Iranian Reintegration Package2 17,901,850 - East Timorese Reintegration Package3 3,050,000 - Other4 933,619 3,170 21,885,469 8,603,170

1. The debt waiver approved for Afghani returnees was $8,600,000. The amount requested and approved to 30 June 2004 was $1,426,391 consisting of 32 individual applicants. The amount requested to 30 June 2003 was $1,417,881 consisting of 47 individual applicants. 2. The debt waiver approved for Iranian returnees was $17,901,850. The amount requested and approved to 30 June 2004 was $1,612,590 consisting of 25 individual applicants. 3. The debt waiver approved for East Timorese returnees was $3,050,000 to 30 June 2004. No amount had been requested against this package. 4. For the financial year ended 30 June 2004 debts waived consisted of Bushfire Victims Citizenship Certificates ($1,760 requested to 30 June 2004, consisting of 26 waivers at $55 each), and detention costs for six applicants ($931,859). For the year to 30 June 2003, Bushfire Victims citizenship certificates $1,980 requested consisting of 36 waivers at $55 each and detention costs for one applicant ($420) were requested and approved.

Ex-gratia payments

No ex-gratia payments were made during the reporting period. - - (2003: No payments made)

Payments made under the Defective Administration Scheme

No Payments were made under the 'Defective Administration - - Scheme' during the reporting period. (2003: No payments made)

265

outcome.

Outcomes 1,2 and 3 are described in Note 1.1. Net costs shown include intra-government costs that are eliminated in calculatin in eliminated are that costs intra-government include shown costs Net 1.1. Note in described are 3 and 1,2 Outcomes g the actual Budget Budget actual the g

621,208 535,944 3,131 24,642 208,538 209,916 409,539 301,386 outcome of cost/(contribution) Net

Total other external revenues external other Total 19,408 25,625 9 11 2,598 191 16,801 25,423

14,870 24,320 4 Other revenues from related entities related from revenues Other 2 149 26 14,717 24,292

Sales of goods and services from related entities related from services and goods of Sales 4,538 1,305 5 9 2,449 165 2,084 1,131

Departmental

Administered ------

Other external revenues external Other

Total Costs Recovered Costs Total 420,836 526,486 1,749 231 30,097 37,566 388,990 488,689

Other revenues from independent sources independent from revenues Other 3,986 6,307 16 41 594 666 3,376 5,600

Sales of goods and services and goods of Sales 19,695 29,725 8 1 9,280 12,835 10,407 16,889

Departmental Departmental

88,427 76,936 3 - 31 13 88,393 Other non-taxation revenues non-taxation Other 76,923

Sales of goods and services and goods of Sales 7,758 9,330 - - 7,254 8,935 504 395

Non-taxation fees and charges and fees Non-taxation 300,970 404,188 1,722 189 12,938 15,117 286,310 388,882

Administered Administered

to the non-government sector non-government the to

Costs recovered from provision of goods and services services and goods of provision from recovered Costs

Total Expenses Total 1,061,452 1,088,055 4,889 24,884 241,233 247,673 815,330 815,498

Departmental Expenses Departmental 823,008 819,466 3,387 6,085 114,335 116,756 705,286 696,625

Administered Expenses Administered 238,444 268,589 1,502 18,799 126,898 130,917 110,044 118,873

$'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04

Outcome 1 Outcome 2 Outcome 3 Outcome 2 Outcome 1 Outcome Total

Note 30A - Net cost of Outcome Delivery Outcome of cost Net - 30A Note

the 2003-04 Bud 2003-04 the et. g

for corporate activities conducted in the year 2002-03 for the 2003-04 Budget. The basis of attribution in the above table is is table above the in attribution of basis The Budget. 2003-04 the for 2002-03 year the in conducted activities corporate for consistent with the basis used for for used basis the with consistent

The Department uses an Activity Based Costing System to determine the attribution of its shared items. The The items. shared its of attribution the determine to System Costing Based Activity an uses Department The system was based on a time time a on based was system and motion study study motion and NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 266 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 349 455 1,635 3,640 4,127 1,003 2,766 53,434 80,715 53,540 11,384 52,630 30,160 19,611 220,359 214,664 219,939 124,133 $'000 $'000 2002-03 2002-03

ut 1.1.4 p 658 470 2,506 5,049 1,070 1,552 3,979 60,493 62,221 65,988 16,452 30,902 30,637 238,620 150,853 282,445 246,175 113,588 $'000 $'000 2003-04 2003-04

5 50 10 21 58 146 138 382 630 409 4,161 1,116 2,705 7,176 7,386 1,118 7,372 1,101 $'000 $'000 2002-03 2002-03

ut 1.1.3 Out ut 1.1.7 Total 4 6 p p 71 12 45 99 345 558 714 7,780 1,423 3,514 4,953 1,439 9,070 1,943 8,196 1,124 1.1 1.1 p p $'000 $'000 2003-04 2003-04

ut Grou ut Grou ut Groups and Outputs 358 305 383 453 985 p p 8,868 1,529 1,251 2,715 13,637 23,514 52,469 24,209 52,565 24,177 50,557 29,611 19,254 Out Out $'000 $'000 2002-03 2002-03

ut 1.1.2 Out ut 1.1.6 Out p p 512 485 558 919 486 189 4,051 2,529 38,698 56,794 25,958 38,880 16,713 26,566 58,271 45,997 69,375 39,695 $'000 $'000 2003-04 2003-04

266 351 219 646 849 881 es and Expenses by Output 1,783 2,429 34,454 19,442 33,837 12,642 46,917 34,513 47,028 45,849 26,492 17,226 $'000 $'000 2002-03 2002-03

ut 1.1.1 Out ut 1.1.5 Out p p 405 626 290 148 208 1,600 2,387 Out Out 2,849 41,963 31,469 14,265 24,673 42,994 21,522 24,020 33,359 48,599 41,473 $'000 $'000 2003-04 2003-04

Outcome 1 Outcome 1 Total departmental revenues departmental Total Other non-taxation revenues Suppliers Funded by: Revenues from government Sales of goods and services Funded by: Revenues from government Departmental expenses Departmental Employees Total departmental revenues departmental Total Total departmental expenses Other non-taxation revenues Total departmental expenses Other expenses Sales of goods and services Depreciation and amortisation Other expenses Depreciation and amortisation Suppliers Note 30B - Major Classes of Departmental Revenu Departmental expenses Departmental Employees

267

35,747 53,269 26,116 34,061 9,631 19,208 revenues departmental Total

Other non-taxation revenues non-taxation Other 351 342 274 200 77 142

Sales of goods and services and goods of Sales 456 89 355 50 101 39

34,940 52,838 25,487 33,811 9,453 19,027 government from Revenues

Funded b Funded : y

35,793 48,187 26,146 29,486 9,647 18,701 expenses departmental Total

Other 671 140 490 80 181 60

Depreciation and amortisation and Depreciation 1,848 1,921 1,350 1,142 498 779

20,163 16,797 14,729 9,673 5,434 7,124 Suppliers

13,111 29,329 9,577 18,591 3,534 10,738 Employees

De enses p ex artmental p

$'000 $'000 $'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04 2002-03 2003-04

t122Total 1.2.2 ut p Out 1.2.1 ut p Out Outcome 1 Outcome

ut Grou ut p Out 1.2 p Note 30B (continued) 30B Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 268 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 253 194 946 2,610 18,507 28,462 50,395 50,525 49,948 $'000 2002-03

ut 1.3.4 53 p 260 1,124 1,220 14,569 12,124 30,335 Out 31,719 27,966 $'000 2003-04

208 168 722 7,562 1,992 9,545 14,126 15,929 21,724 38,470 38,564 38,094 26,420 $'000 $'000 358,682 360,279 383,770 135,787 186,930 2002-03 2002-03

ut 1.3.3 64 p 230 1,010 1,572 3,237 6,203 14,455 11,976 26,947 12,882 28,187 87,435 28,067 22,073 1.3 343,221 319,679 335,798 227,510 p $'000 $'000 2003-04 2003-04

ut Grou ut p 501 169 380 938 1.3 5,125 2,586 2,972 1,078 Out 35,636 18,337 52,083 28,202 49,977 57,377 21,075 50,063 10,511 49,096 $'000 $'000 p 2002-03 2002-03

ut 1.3.2 Out ut 1.3.6 Total p p 226 550 965 112 318 ut Grou ut 2,534 2,232 4,674 4,739 p 20,730 26,514 19,781 30,622 61,317 40,353 64,401 27,705 42,855 $'000 $'000 Out 2003-04 2003-04

254 198 681 1,221 1,878 5,180 14,820 13,317 20,481 36,276 50,425 36,357 77,550 35,824 14,382 $'000 $'000 147,537 135,234 151,275 2002-03 2002-03

ut 1.3.1 Out ut 1.3.5 Out 94 p p 412 1,828 1,559 5,421 3,825 1,141 18,003 32,799 15,004 48,264 12,906 Out Out 50,504 54,721 126,302 120,208 149,259 133,282 $'000 $'000 2003-04 2003-04

Note 30B (continued) 30B Note Outcome 1 Total departmental expenses departmental Total Departmental expenses Employees Sales of goods and services Other non-taxation revenues Funded by: Revenues from government Other non-taxation revenues Suppliers Total departmental revenues departmental Total Sales of goods and services revenues departmental Total Depreciation and amortisation Other Outcome 1 Departmental expenses Employees Total departmental expenses departmental Total Suppliers Funded by: Revenues from government Depreciation and amortisation Other

269

729,686 681,551 90,230 46,309 11,555 35,999 78,675 10,310 - - revenues departmental Total

18,095 29,892 180 23,807 65 23,807 115 - - - revenues non-taxation Other

11,658 18,020 ------services and goods of Sales

699,933 633,639 90,050 22,502 11,490 12,192 78,560 10,310 - - government from Revenues

Funded by: Funded

705,286 696,625 90,230 22,432 11,555 12,162 78,675 10,270 222 340 expenses departmental Total

14,375 7,936 32 41 1 - 31 41 - - Other

Depreciation and amortisation and Depreciation 39,988 41,417 336 970 319 946 17 24 - 1

415,535 377,147 84,245 19,136 10,207 10,724 74,038 8,412 64 116 Suppliers

235,388 270,125 5,617 2,285 1,028 492 4,589 1,793 158 223 Employees

Departmental expenses Departmental

$'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04

t151Out 1.5.1 ut p t152Total 1.5.2 ut p oa Out Total Total Outcome 1 Outcome

1.4 p Grou ut p 1.5 p Grou ut p Out Outcome 1 Outcome Out Note 30B (continued) 30B Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 270 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 329 164 3,071 1,114 $'000 30,704 58,838 21,780 56,669 59,331

2002-03 79 Total 403 139 4,170 36,133 69,608 16,503 $'000 56,945 70,090 2003-04

52 26 368 134 4,015 7,038 2,611 7,128 7,116 $'000 2002-03

ut 2.1.5 3 8 p 59 109 704 608 1,424 10,120 $'000 10,187 2003-04

28 29 14 77 419 172 845 549 8,186 1,155 1,501 1,459 1,500 12,591 22,351 $'000 $'000 22,311 11,287 10,852 2002-03 2002-03

ut 2.1.4 p 49 66 12 - 2.1 (128) 2,092 2,355 1,257 8,408 9,698 5,209 1,606 p 8,469 5,770 12,757 12,765 19,452 $'000 $'000 22,455 2003-04 2003-04

91 33 66 33 81 40 644 991 ut Grou ut 189 522 p 1,759 1,770 5,692 3,701 9,986 1,649 $'000 $'000 10,085 10,104 2002-03 2002-03

Out ut 2.1.3 Out ut 2.2.3 Total p p 62 39 14 725 544 - (42) 2.2 2,976 5,029 7,654 1,744 5,819 4,288 6,534 p 8,769 10,679 $'000 $'000 10,755 13,473 2003-04 2003-04

74 76 ut Grou ut 902 327 148 728 p 6,393 9,833 2,008 9,335 8,001 17,455 $'000 $'000 38,777 17,412 19,109 14,241 38,555 36,086 Out 2002-03 2002-03

ut 2.1.2 Out ut 2.2.2 Out p p 14 23 172 390 - (82) 5,772 5,103 3,267 8,069 1,013 3,879 Out Out 8,982 25,390 29,688 12,267 $'000 $'000 29,883 31,566 2003-04 2003-04

59 35 34 96 17 15 162 678 1,149 1,767 3,137 1,852 3,129 1,043 1,800 1,912 1,851 1,202 $'000 $'000 2002-03 2002-03

ut 2.1.1ut 2.2.1 Out p p 61 17 22 49 (4) 591 198 408 651 - - - - 3,837 4,971 Out Out 9,416 10,713 $'000 $'000 10,796 2003-04 2003-04

Total departmental revenues departmental Total Other non-taxation revenues Total departmental revenues departmental Total Depreciation and amortisation Other Note 30B (continued) 30B Note Outcome 2 Other non-taxation revenues Sales of goods and services Departmental expenses Employees Suppliers Funded by: Revenues from government Outcome 2 Departmental expenses Employees Sales of goods and services Total departmental expenses departmental Total Suppliers Depreciation and amortisation Other Total departmental expenses departmental Total Funded by: Revenues from government

271

849,948 811,815 3,373 3,404 revenues departmental Total

18,855 30,629 17 45 revenues non-taxation Other

23,238 31,028 8 8 services and goods of Sales

807,855 750,158 3,348 3,351 government from Revenues

Funded by: Funded

823,008 819,465 3,387 6,084 expenses departmental Total

16,634 8,059 64 1 Other

46,213 49,130 175 169 amortisation and Depreciation

480,632 447,010 1,908 2,003 Suppliers

279,529 315,266 1,240 3,911 Employees

Departmental expenses Departmental

$'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04

Total TOTAL Outcome 3 Outcome

3.1 p Grou ut p Out

116,889 126,860 13,214 13,134 22,033 21,181 3,601 3,024 18,432 18,157 revenues departmental Total

743 692 86 79 156 210 39 28 117 182 revenues non-taxation Other

11,572 13,000 43 19 78 145 20 6 58 139 services and goods of Sales

104,574 113,168 13,085 13,036 21,799 20,826 3,542 2,990 18,257 17,836 government from Revenues

Funded by: Funded

11,731 22,074 28,628 3,605 4,417 18,469 24,211 expenses departmental Total 114,335 116,756 13,241

2,195 122 248 21 414 90 68 4 346 86 Other

6,050 7,544 684 489 1,140 1,279 186 103 954 1,176 amortisation and Depreciation

63,189 67,860 7,459 4,374 12,435 14,588 2,031 3,185 10,404 11,403 Suppliers

42,901 41,230 4,850 6,847 8,085 12,671 1,320 1,125 6,765 11,546 Employees

Departmental expenses Departmental

$'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000 $'000

2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04 2002-03 2003-04

Out Out t232Total 2.3.2 ut p 2.3.1 ut p ut 2.4.1 ut p Total Out Outcome 2 Outcome

Out Out Outcome 2 Outcome p Grou ut p ut Grou ut p 2.3 2.4 p Note 30B (continued) 30B Note NOTES TO AND FORMING PART OF THE FINANCIAL THE OF PART FORMING AND TO NOTES STATEMENTS

FINANCIAL STATEMENTS 272 NOTES TO AND FORMING PART OF THE FINANCIAL PART 4 STATEMENTS FINANCIAL STATEMENTS 9 1,290 7,758 90,093 13,126 28,406 88,427 238,444 105,520 300,970 397,155 $'000 2002-03

Total - 1,435 9,326 62,499 12,691 28,735 76,937 268,586 163,226 404,188 490,451 $'000 2003-04

3 ------1,502 1,502 1,722 1,725 $'000 2002-03

------189 189 18,796 18,796 $'000 2003-04

5 31 - 429 2,000 7,254 28,406 96,058 12,938 20,223 126,898 $'000 2002-03

13 - - 441 2,958 8,931 28,731 98,787 15,117 24,061 130,917 $'000 2003-04

4 - 861 504 7,960 90,093 11,126 88,393 110,044 286,310 375,207 $'000 2002-03

4 - 994 395 Outcome 1Outcome 2 Outcome 3 Outcome 9,733 62,499 76,924 45,643 118,873 388,882 466,201 $'000 2003-04

Other Subsidies Net write-down of assets Personal benefits Grants Sales of goods and services Other non-taxation revenues Suppliers Non-taxation fees and charges Total Administered Expenses Outcomes 1, 2 and 3 are described in Note 1.1 Net costs shown include intra-government costs that are eliminated in calculating the actual Budget outcome. Administered Expenses Administered Revenues Note 30C - Major Classes of Administered Revenues and Expenses by Outcomes Total Administered Revenues

273

Part 5 Other Mandatory Information 1 2 72 8 5 7 3 7 7 5 7 0 5 27 5 22 1 2 5 2 5 2 5 ,0 86 255 2 25 2 2 7 2 2 2 72 2 er 11 m ocratic Republic of 3 m ala 4 bia 189 m ark 4 any 4 inican Republic 3 m oros alvador m m m S m Ireland 90 Israel Italy 866 Guinea-BissauGuyanaHaitiHondurasHungaryIcelandIndiaIndonesia 1 IranIraq 4 3 3 91 4 89 3,638 644 1, Guinea Finland Ghana 11 FranceGeorgiaGer Greece 38 6 GrenadaGuate 1 Do Ecuador 4 Congo, De Congo, RepublicCzech for Czechoslovakia, Den Djibouti Egypt 3 3 Colo Co CongoCook IslandsCosta Rica Cote d’Ivoire CroatiaCubaCyprus 11 1 44 El Eritrea 18 3 EstoniaEthiopia 19 19 China Fiji 1, s in s 5 0 7 5 2 1 3 5 5 2 hip of s 5 2 5 3 14 2 2 2 . The table . ident before ho became s w provided in provided

s s of their former s tralian citizen on s s hip and the country in hip and the country , detail , s ection 42(d) of the ection 42(d) s s m 30 June 2004. 30 June g information i information ith ere ordinarily re ordinarily ere tralia. g s w w in ho became Au ho became w Au w

g s as 1 m the number of per m on bodia 40 eroon 1 enia 18 tralian citizen w s s m m m hich they fghanistan rgentina 1 ngolantigua and Barbuda 4 lbanialgeria r zerbaijan 41 11 ustria 69 ho CountryA A Persons BulgariaBurundiCa 94 3 A A Belgiu BelizeBeninBhutanBoliviaBosnia and HerzegovinaBrazilBrunei Darussalla 1,490 8 1 4 19 199 A A A A A Baha Bahrain BangladeshBarbados Belarus 38 3 Ca CanadaCape Verde 864 ChadChile 1 36 w enterin Citizen of Nationality or Country per nationality/citizen Au the year endin accordance accordance Citizenship Act 1948 Australian s The follo APPENDIX 1 – CITIZENSHIP STATISTICS 1 – CITIZENSHIP APPENDIX

OTHER MANDATORY INFORMATION 276 OTHER MANDATORY INFORMATION 277 9 2 01 5 8 2 1 7 3 5 3 4 , 7 25 5 2 94 3 08 7 0 10 27 5 7 8 , 4 48 2 2 2 7 22 2 2 2 1 7 57 27 7 257 2 2 PART 5 erica 1,409 Am irates 6 m m evis er N m rab E tates of e1 frica 4,908 rabia 3 S A m A m2 A on Islands 34 .R., for .R., ania m alia 3 oa 100 S or-Leste 18 . m m m S m witzerland 183 weden waziland painri Lankaudanurina 1, 111 834 t Kitts and o enegaleychelles ierra Leone ingaporelovakialoveniaolo 6 6 69 14 outh a audi yria 18 S S S TadjikistanTaiwan 6 1, Tanzania Thailand Ti S TogoTongaTobago and Trinidad TunisiaTurkeyUgandaUkraine 16 1 1 10 69 16 S S S S S S S S S S S S S S Uruguay Uzbekistan Vanuatu VenezuelaVietna 49 United United Kingdo United U. PhilippinesPoland Portugal 3,019 QatarRo 1 Russian FederationRwandaS S 499 4 52 5 6 4 60 13 2 7 4 5 77 5 1 5 2 5 5 5 2 5 3 7 2 2 2 5 413 2 2 7 2 er Yugoslav er Yugoslav a) m m ocratic Peoples’ ocratic Peoples’ m ew Guinea 104 ar (Bur bique 8 a1 N m m m ibia aica m m a auruepaletherlands 1 119 ew Zealand 13,0 iger igeria 1 icaragua orway 14 Myan N N N N N N N N N PakistanPalauPana Papua Paraguay Peru 8 1 133 Republic of of Republic Korea, KuwaitKyrgyzstanLaos 943 Liechtenstein LithuaniaMalawi 9 9 MalaysiaMaldives MaliMalta For Macedonia, Republic of Mauritania Mauritius 31 1,846 1 461 1 LatviaLebanonLiberiaLibya 1 1,08 63 MexicoMoldovaMongoliaMorocco Moza 43 1 4 JapanJordanKazakhstan De Korea, 98 3 181 Ja KenyaKiribati 184 83 80 0 6 7 4 5 7 2 257 5 2 27 7 8 0 0 , 2 7 9 6 1 2 77 272 7 2 2 7 2 5 5 2 22 5 7 er 9 m ocratic Republic of 1 m ala 4 bia 189 m ark any inican Republic bia 9 m oros alvador 69 m m m m S m HaitiHondurasHungaryIcelandIndiaIndonesia 3 4 96 3 9 3, GuineaGuinea-BissauGuyana 1 99 Ireland IranIraqIsrael 680 8 Eritrea EgyptEl Estonia Ethiopia 616 Colo Co Congo De Congo, 6 EcuadorFijiFinland 4 1, ChileChina Cook IslandsCosta RicaCote d’IvoireCroatiaCuba 364 Cyprus RepublicCzech for Czechoslovakia, 6 Den Djibouti 4 1 Do 601 33 1 10 France PolynesiaFrench GabonGa Georgia Ger 11 33 1 GhanaGibraltarGreeceGuate 101 1 380 s 7 on s 0 8 ,049 8 6 7 7 2 8 63 7 7 5 0 5 8 9 8 ided 2 5 27 7 2 7 27 61 2 5 s tralia. s in the year es Reporting s m Au hich per g w in 004 s 2 erbia and Montenegro tralian citizen m ugust S s A , 8 A or territorie E data extraction, Outco s S 30 June 2004 ordinarily re 2004 ordinarily 30 June as 8 m5 g uda 9 m bia bodia 40 eroon 1 enia en 14 babwe m m m m m m m ot stated/other 4 fghanistan lbanialgeriangolantigua and Barbuda rgentina 38 16 3 1 r zerbaijan 11 ustralia 4 ustria ho became Au ho became tateless 830 ection, DIMI ection, ource: IC CountryA A A A A A Persons Ye of* Republic Federal Yugoslavia, Za 984 Zi S N Total 8 A A A BrazilBrunei Darussalla BulgariaBurundiCa 194 90 1 A Baha Botswana BahrainBangladeshBarbadosBelarus Bhutan BoliviaBosnia and Herzegovina 36 33 3 1,10 Ca 18 Belgiu BelizeBer 6 Canada 88 Countrie enterin before immediately S endin S w *now referred to as as to referred *now

OTHER MANDATORY INFORMATION 278 OTHER MANDATORY INFORMATION 279 5 7 1 4 7 5 5 9 7 4 2 2 0 7 7 2 36 5 06 ,194 4 16 2 5 5 6 69 5 ,9 46 5 3 2 2 5 5 2 72 5 2 5 7 7 22 2 2 2 22 2 5 PART 5 irates m rab E e1 ew Guinea 18 frica rabia 104 A N a1 m A A on Islands 4 m ania m alia oa 10 or-Leste 3 an 3 m m m m m wazilandwedenwitzerland 11 316 udanurina 630 o outh pain 11 loveniaolo ri Lankat Lucia 16 1,413 ierra Leoneingaporelovakia 106 891 eychelles enegal a audi yria S S S S S S S S S S S S S S S S S S Taiwan 1, Tadjikistan TanzaniaThailand 30 80 Ti TogoTonga 1 1 Trinidad and Tobago and Trinidad Turkey 1 Tunisia TuvaluUgandaUkraine 1 63 United O ParaguayPeruPhilippines 3 13 PakistanPana Papua Poland Portugal Reunion 1,00 Ro 1 QatarRussian FederationRwanda S 491 3 S 6 5 2 89 8 0 0 4 3 7 2 4 2 75 40 5 5 4 9 7 6 5 22 2 5 2 2 5 7 2 384 5 2 er Yugoslav er Yugoslav a) m m ntilles A ocratic Peoples’ Republic ofocratic Peoples’ 4 m ar (Bur bique 3 bourg 6 m m m ibia 11 aica 8 m m orway 19 icaraguaigerigeriaiue Island orfolk 4 1 163 4 auru a epal 1 etherlandsetherlands ew Caledonia 466 ew Zealand 13,1 N N N N N N Myan N N N N N N N Lithuania MadagascarMalawiMalaysiaMaldivesMalta For Macedonia, Republic of MartiniqueMauritius 1 9 1, 6 481 3 1 ItalyJordan KazakhstanKenya of Republic Korea, Kuwait Kyrgyzstan 8 LaosLatvia 3 LebanonLiberia 898 Libya 4 Luxe 9 69 18 1,11 13 Ja JapanKiribati De Korea, 1 3 MayotteMexicoMoldovaMonacoMongolia Morocco 1 43 19 1 Moza 2 ,131 2 004 2 merica 1,508 ugust A A , 8 A ot stated/other 59 United Kingdom of United States Uruguay formerU.S.S.R., UzbekistanVanuatuVenezuela 16,300 Vietnam British Islands, Virgin Yemen 34 Republic of * Federal Yugoslavia, Zambia 1,708 75 Zimbabwe 30 1 StatelessN 14 5 Total 19 35 661 7 87,049 *now referred to as Serbia and Montenegro Source: ICSE data extraction, Outcomes Reporting DIMI Section,

OTHER MANDATORY INFORMATION 280 OTHER MANDATORY INFORMATION 281 5 4 s 1 0 61 ay ay 75 72 552 2 22 P 22 75 P , 1, 0,80 7 4,6 5 2 27 ayment - $ - $10,4 - $14, P 7 5 277 9 PART 5 PART 7 erformance erformance erformance erformance 2 6 P P 2 $682,371. s a w the year the year g Aggregated amount of $6,691 - $ ayment ayment Range of $1,84 P

7 52 s ,3 ,080 $3, 5 gency as a Whole as a gency 5 eceived Performance Pay Performance eceived A R ange of Payments by Classification by ange of Payments R ance pay paid durin ance pay m nt of Performance Payments by Classification Level by Payments nt of Performance u s Payment for the the for s Payment $6,01 31 $186, u ount of perfor 2 2 2 s Payment and s Payment Classification who Classification mo m u A ate a g /SES B3 $1 B3 /SES /SES B3 1 B3 /SES /SES B3 $184, B3 /SES cation Level cation Level Bonu Average cation Level Level cation cation Level cation Level Number who received 2 2 2 re ifi ifi ifi ss ss ss gg ecutive Level 1 Level ecutive $ ecutive Level Level ecutive ecutive Level ecutive ecutive Level 1 10 1 Level ecutive ecutive Level 1 $ 1 Level ecutive ecutive Level ecutive x x x x x x Cla Cla Cla ggregated ggregated ggregate Bon ggregate verage Bon verage E E SES B1 $10,433 $4, $10,433 B1 SES SES B SES

SES B1 B1 SES SES B SES E SES B1 $ B1 SES E E E SES B SES

A The a APPENDIX 2 – PERFORMANCE PAY 2 – PERFORMANCE APPENDIX by Employees A Level A 2 2 951 391 22 2 004 cation Female Male Total 2 ERVICE S 2 s at 30 June s at 30 June A SEB3 1 1 2 7 46 Total 9 11 SEB 2 had 51 SES had positions. 51 VICE R A ENIOR EXECUTIVE EXECUTIVE ENIOR S ects the outcome of leave and acting arrangements. 004 DIMI004 2 003 cation Female Male TotalClassifi Actual 2 EXECUTIVE SE EXECUTIVE R s at 30 Junes at 22 A s at 30 June s at 30 June ote: SENIO A Actual Classifi SEB1SEB 16 17 33 SEB1 18 19 37 SEB3Total 1 19 1 N APPENDIX 3 - APPENDIX The data in this table refl

OTHER MANDATORY INFORMATION 282 OTHER MANDATORY INFORMATION 283 5 PART 2 43 45 2 2 ffairs and Trade on behalf of ffairs and Trade on behalf of A 1 931 1 680 04 2 22 22 2 TAFFING LEVEL BY LOCATION TAFFING S ce 68 75 ustralia based staff) 164 163 A ce 1,675 1,899 ustralia A ustralia A A gure includes staff in transit pool awaiting placement. ew South Walesew South 949 1,076 orthern Territoryorthern 34 34 ustralia totals 4,150 4,718 CT Regional Offi N VictoriaQueensland Western 570 616 STAFFING LEVEL BY LOCATION STAFFING LocationCentral Offi 2003 at 30 June As 2004 As at 30 June South TasmaniaN A * ( Overseas 36 55 A engaged staff) ** (locally Overseas 7 Totals 4,871 5,398 * This fi Overseas** staff administered by the Department of Foreign DIMI APPENDIX 4 - APPENDIX

on-on N ** n Staffi FT g oin g g cate ment y lo p em ular g Irre and Intermittent g oin g on-on N includes ure g fi g . y or

* Does not include overseas staff administered by Department of Foreign Foreign of Department by administered staff overseas include not Does * . A DIMI of behalf on Trade and ffairs A

4,718 2 739 2 16 2 365 8 2 1 37 2 4,337 363 2 14 2 3 3,974 1,711 63 2 , 2 * Totals

B00000 0 0000 000 0000 000 0 OB A SP

1 00000001 000 0010 110 0 A O A SP

1351411 16451 316395 2 LEG N S 47 2 000 2

0000000 2 000 2 1 1 SEB3 2

00000001 2 0001 2 391 2 SEB 2

E11 93 7000000037 0 0 0 0 0 0 0 37 0 0 0 37 19 18 SEB1

E 1 00000001 000 0010 110 0 SEC

IFICATION 17 0 0 0 0 0 0 0 17 0 0 0 17 6 11 PRLEG

331015 0 0005 000 1150 140 3 O3 A P

SS

14 2 000 2 11 2 0001 2 751 2 O A P

101001 0 0001 000 0010 110 0 O1 A P

O 1 00000001 000 0010 010 1 MO4

O 0 0 0 0 0 0 0 0 MO3 22 000 22

6 1 0017 110 460 2 2 22 0 2 MO

-1 13 11 0 0 0 11 4- 7 1 2 0 0 10 2 L1011 A LEG 2

01 70004 47 0 0 0 0 0 0 0 47 0 0 0 47 17 30 TE A DU A GR

0718 1 7 10 2 22 1 88 2 EXEC 80000111 1 1 0 0 0 0 18 2 19 2

XC 1 3 314 EXEC1 3 55 635 1 2 4706 14 2 0 22 1 10 22 69 57 2

S 3 DST A C 005 0 0005 000 0050 50 2

P10001 0 0001 000 0010 010 DPT1 A C

S 5 37 454 PS6 A 498 0 13 6 7 909 83 9 74 6 2 8 2 99 19 6 4 2 8 2

S 4 1 6 686 8 64 8 56 760 317 443 PS5 A 6511 5 46 2 3837 13 2 0 2

TAFFING LEVEL BY CLA LEVEL TAFFING S 480 PS4 A 11 4861 6 16 856 94 13 81 2 76 2 8 2 404 22 2 688 2

S

0 844 4 38 509 2 718 2 3 PS3 A 5 8 87 186 551 2 3718 1 7 73 2 2 83 81 2

-

91443 22 PS A 51 6404 0 4 16 5 11 45 2 0 2 065

5 2

S 511 1 15 6 9 PS1 A 7000000017 0 0 0 0 0 0 0 17 2

cto eaeMl oa eaeMl oa eaeMl oa eaeMl oa Total Male Female Total Male Female Total Male Female Total Male Female cation classifi

ctual ctual A

Fl-iePr-ieTtlFl-ie attm oa Totals Total Part-time Full-time* Total Part-time Full-time

Ogig Ongoing on-ongoing on-ongoing N

STAFFING LEVEL BY CLASSIFICATION (as at 30 June 2004) June 30 at (as CLASSIFICATION BY LEVEL STAFFING APPENDIX APPENDIX

OTHER MANDATORY INFORMATION 284 OTHER MANDATORY INFORMATION 5 28 5 6 1 5 2 ,000 2 2 2 34 2 22 ,161 ,161 2 2 PART - $88,864 - $78,516 3 - $49,384 2 2 3 2 74 - $74,500 2 74 - $81,160 ,000 - $179,659 2 2 2 ,893 - $86,165 ,656 - $95,7 ,845 - $59,517 ,817 - $36,504 ,817 - $36,504 ,984 - $45, 2 2 2 2 2 2 $8 $5 $86,05 $81,553 - $84,365 $50,187 - $61,817 $64, $41,659 - $46,907 $46,467 - $55,6 $3 $17,398 - $3 $3 $37,378 - $43,4 $17,398 - $3 $50,187 - $57,819 $74,108 - $98,48 $47,9 A cer cer B cer IFICATION 2 cer $86,390 - $94,108 SS cer 1 cer $47,9 cer cer 3 cer $70,08 cer 1 cer $4 cer $64, ffairs Offi ffairs ffairs Offi ffairs A A cer $44,103 ffairs Offi ffairs ffairs Offi ffairs ffairs Offi ffairs ffairs Offi ffairs A A A A BY CLA S Senior Public Senior Public Principal Legal Offi ll time ll /3 $14 2 ALARY LEVEL ALARY PS1 junior rates $10,439 - $17,398 S A 2 cer cation 2 2 2 boriginal Cadets during practical boriginal Cadets during cer Class 4 $101,053 - $109,787 cer Class cer cer Class 3 $9 cationTitle Local 2004 at 30 June Salary PS 2 A A cer Y LEVEL BY CLASSIFICATION Y LEVEL BY cation levels, local titles including broadbands and salary rates and salary broadbands local titles including cation levels, R PS Level 6PS Level Public PS Level 6 PS Level PS Level 4 PS Level 5 PS Level boriginal Cadet’s pay rates during fi pay boriginal Cadet’s 1 PS Level PS Level 3 PS Level PS1 and PS Level 6 PS Level PS Level 4PS Level Legal Offi PS Level 5 PS Level PS Level 4PS Level Public PS Level 5PS Level Public A Medical Offi Service Senior Executive Band 1 Service Senior Executive Band Service Senior Executive $108,000 - $1 Medical Offi Medical Offi Medical Offi EXEC Level 1EXEC Level Public EXEC Level EXEC Level A 1 EXEC Level EXEC Level A A APS Classifi Classifi Training A Employees Level and Executive APS Level A A A SALA Classifi study. 60% of full time study. A Graduate training A 1EXEC Level Senior Legal Offi Legal Offi A A EXEC Level EXEC Level Public Affairs Offi Public Affairs A A APPENDIX 6 - APPENDIX , . Of s here ) g . . ork an w s s S s . w ed at s . s s ployee, and the s ellin alk of the s ed s s m ent w s been s edical m ith onal injury inar s upported by upported m ulted in death w ix relate to ix relate increa s ha s m s s and an injury an injury s g e of activitie e s ss s s g ly at June 2003) due 2003) at June ic per reported to reported s g taff taff ha s s ency ency creen ba creen occurrence i occurrence s s m s s occurrence operation g require hich hich s s g ber of corporate m w er AFETY (OH AFETY tron ber of incident otion ono s m eriou m for for s S g h a ran erou m s m tance and coun , and an enhanced , o erou g fro g g e ection 68 of the , of , s s s g g s i ervice s S included: s . The 2003 National Walk to Walk The 2003 National . tance to tin s onal injury to an e onal injury ss al s s onal injury i onal injury s s s i s ervice ed nu a s s ultin ss s w s of reportin ere local fun run ere per ion of influenza vaccination ht te tation er per ere dan ere arden ed throu ber of incident s hip of a nu s s s w ss activitie event g advice and trainin advice ere 103 incident ere g s

i w w health pro g g m S s t aid ent. A dan ent. s s w ployee a ployee on require s or s ork pared to 48 incident pared m s care under care m ervice e, 41 involved 41 involved e, eriou ployee health and fitne ployee w s eriou s ployer that could have re that could have ployer m arene s m s m w m pon taff, a taff, portin portin uch a or A contractor or third party. contractor or third The nu e Co Occupational Health and Safety (Commonwealth Employment) Act 1991 the and 62 a per incident re s treat •provi •OH Incidents There and contractor E • fir a • a expert to an increa (co • fire •eye encoura detention centre s s •e s Work Day Day Work s a s s ) g s taff, . . ent s s R ure m S are s tate s it ittee, to et on a ployee s s (H m ue entative m s S s R and mm mm ss ent for ent for ent developed S 2003 i s ultative ent on an ork m m s co s a S 2003-04. in all Co ector Union in s m w g s w S ent convene S afety Policy and afety Policy occurred. nated Work ent' m S entative s g epresentatives itted to providin s i m ere conducted by ere ent elfare of e elfare ittee s . Thi . a con R R net the year to en the year s w g w m durin

S taff and their taff g s mm s s e mm . Key OH Key . hed under the itor s ork environ s m for vacant H vacant for s co required under the required ith s s w lative require lative s docu vacancie ition afety s s w s s i a ith the depart S , the depart , g s taff and their repre taff tabli a s afety Repre s s w , providin , ent i s afety co afety and i s S afety and Welfare at Work at Welfare afety and s e and vi i s and the H in addition to the OH ue s m R po s s s s unity and Public S ith S ss taken durin ith le et three ti et three sm s ba i w ent. Thi ent. aintained for De aintained for . Election . w ultation g m S mm s s entative ittee Committees m continued to be active in their continued to be active m s ure s ultation ult s S oin s s R ular ba ree g mm g echani S hich hich ere orkplace g reflected in the depart reflected afe and healthy afe and healthy s on con the Co i deputy H Occupational Health and Occupational Health H A Group (Commonwealth Employment) Act 1991 Health, Mea of Employees Health and Health and Occupational Health and Safety OH In line The depart repre w the health, the health, s m contractor in con referred to the National OH referred Occupational Health and Safety Occupational Health Act 1991 (Commonwealth Employment) w co w re and territory office and territory health and on OH con APPENDIX 7 – OCCUPATIONAL HEALTH AND HEALTH 7 – OCCUPATIONAL APPENDIX

OTHER MANDATORY INFORMATION 286 OTHER MANDATORY INFORMATION 7 28 5 PART of ent g s to . . m s ed , s e 46 s s htly t g al ent s . While . s g s rate are orkin afety m li hich an s m w s ms . ana co rate for

ployee w s rate for of s s iu per cent. m er period increa m s ection m 7 a report on a report ss m s ms g er m S g prove iu g iu in m m m s lon hich i e. The key e. et the cau afety ana s of occupational g s w m of 1.6 ection 41 of the . m s in DIMIA ha ss S s ork), ha ork), ection 29 of the ection 29 e pre e tigation g S w fro ional I s table, clai table, s ms m s g of the pre s ued under s u increa encie , the period in , s ation pre care undertook an undertook care g ss s s and affected e and affected m s ultin pliance operation . on ca per cent, per cent, s s s or m remi pen e ere i ere 77 s and frequency of clai and frequency P unfit for unfit for t three year t three m m w s currently finali currently ation under ued under ued under s s ealth a

1. t s g s continue to tar s s ary driver ary focu and Inve w ss s occupational health and co s ti ere no Provi no ere s i ation of the effectivene in co s s i m s ie behind thi 5 . g s on co w upervi s g 7 s ti ure ms care i care s s ained relatively ained relatively ms her than the avera te ployee i ployee m mm prove the effectivene prove s g m ea ith ork outco m trate y m DIMIA' s i Co the la over w to earlier return and achieve rehabilitation, w 2004-0 hi Comcare Comcare DIMIA' m The pri of clai the frequency factor Notice There re incapacity (that i No notice Co Occupational Health and Safety Occupational Act 1991 (Commonwealth Employment) clai re particularly e Notice and 4 s an inve Occupational Health and Safety Occupational Health Act 1991 (Commonwealth Employment) 2004 Co In May inve occupational health and occupational health , s 5 w it . 2 g s x s an, ional g in in all in Ne s s s sm W 2001. ay be ay e e e tralia to provide S m s s m ted in the ss ss ss

report. of copie s s bud s m to m Freedom of Freedom h the Client s ent, includin ent, g of Au of er m in relation to FOI in relation s tate and re ydney N provided to provided s w are ve are s s S s ecretary ecretary onal file ent prefer i S ent to FOI Unit, DIMIA ent to FOI Unit, s er . s w m in the for w ent to FOI Unit, DIMIA ent to FOI Unit, s s ection, DIMIA, PO Bo DIMIA, ection, ent at earlier in thi ade throu ecretary under variou ecretary 9984, 9984, 241E, Melbourne VIC 3001. Melbourne 241E, s po S S m x ent m ter or x g of per ith contact addre ith contact addre ith contact addre taff. s g m s ection 8 of the ection 8 of w w w s t of their po

hould be

in s s s s s and territorie akin

ent to FOI Unit, O ation belo t t t o w s s s ay be ay s s s ith m hould be m m s ental m w

tate ation on the depart s m . to docu s ter and/or s ion- ate m s s . The Mini . ss ply ply g s m atter ervice Line, 131 881. Line, ervice outh Wale ydney, GPO Bo ydney, hould be tructure, appear tructure, s other S done by appoint done by FOI reque Private vie Private and FOI Privacy Belconnen ACT 2616. Belconnen ACT The infor S GPO Bo Victoria, FOI reque Victoria Victoria co office m S FOI reque Information Act 1982 Infor Initial telephone inquirie acce Deci Generally, the depart Generally, Mini Act s depart dele APPENDIX 8 – FREEDOM OF INFORMATION (FOI) OF INFORMATION 8 – FREEDOM APPENDIX

OTHER MANDATORY INFORMATION 288 OTHER MANDATORY INFORMATION 289 5 et on et ustralia. ustralia. A PART Australian Australian 004 and on the ces. 2 and the ustralian citizenship and A les and departmental ttorney-General’s Department. ttorney-General’s A nancial and expenditure records, records, expenditure nancial and ct, where access may be subject to a charge. access may where ct, nnual Report is available on the is available nnual Report A A ustralian and overseas offi ustralian and overseas Migration Act 1958 A ng records, fi ng records, Dcom, since that date. The Freedom of The Freedom since that date. Dcom, holds documents relating to grants provided to to grants provided holds documents relating N A and a leafl ets (some in a number of languages) information about movements into and out of about movements information Citizenship Act 1948. Citizenship migration and applicants for This is located on personal fi The Ministers receive a large number of written a large The Ministers receive concerning all aspects of year each representations citizenship policies, settlement, population, migration, administration. and portfolio Indigenous affairs organisation personnel records, These documents include and staffi databases. The department’s instructions legislation and policy Departmental Internet. on the LBC Immigration purchase for available were CD ROM up to 30 March Service from purchase for Handbook is available Information units. of Information Freedom the Department’s on request available holds and makes The department a range of documents including Fact of charge) (free general information documents, some research Sheets, leafl department’s online subscription service, online subscription service, department’s LEGE the published by FOI, and internal operating documentation such as internal documentation such and internal operating documents and correspondence. working the department under the programs organisations various under enactments administered administers and programs including the agenda, minutes and other records. agenda, minutes. submissions and Cabinet ffairs # ffairs A ffairs and the Minister for and the Minister for ffairs A Personal information documents # documents information Personal about holds personal information The department Documents on internal departmental departmental Documents on internal administration # access or for Documents available subject to a fee or other charge purchase upon of charge free Documents available * request Citizenship and Multicultural Citizenship and Multicultural documents #Program DIMI Cabinet documents # to the Minister for Representations and Immigration and Multicultural Indigenous Cabinet of Cabinet matters including Records FOI Documents Maintained FOI Documents Type bodies # of decision-making Documents bodies and including Relating to the business of these Description * These are made available at the public inquiry counters of the department’s counters of the department’s at the public inquiry made available These are * # Some records are either not available or only available to the public under the FOI available or only either not available are # Some records 2 2 $ $ $ 9,000 2 64,005 708,10 1 901,107 EARCH S 001 2 the year g durin s ustralian Citizenship A earch contract earch s ING AND MARKET RE AND ING S arket re m and g in s SW N gencies A promotion campaign promotion dvertising 2 A 00 Blaze 2 A penditure on adverti penditure ewspaper advertising dvertising dvertising MR Interactive x Total for media advertising for Total 837,10 Total Media Direct mail organisationsDirect organisations mail direct for Total 0 $ HM N Coo’ee Brisbane the from Renegotiating the continued use of talent and Total for advertising agencies advertising for Total 0 Market Research Market A A – Settlement Services Integrated Humanitarian Client Survey research market for Total 64,005 APPENDIX 9 – ADVERTI 9 – APPENDIX E

OTHER MANDATORY INFORMATION 290 OTHER MANDATORY INFORMATION 291

e o g 5 9 8 2 s w 2 2 y s g for 304 5 794 s g s t w ible w IR) tate g ion s S ore ional g g peakin m MJ/m² /pa eli s g ill be e are e re tralia facin s h PART No Target Set No Target s w in s s

killed ional ( for doctor for to re s s li m s g s ence operation g for the ne for ional and lo DIMIA ener 2 2 2 s ration. The ration. ill enable s g g i increa w of Au of ,169 587 rant mm s s to deliver to deliver 2 g tralia to 120,000 in m a available for available 9,849 467 s or the i s s s s ork in the a holder m ion e i s and En w vi MJ/pp/pa g ill co g g s by 2002-03 by pon w ional . s ,000 place before beco before for for g s Target 10,000 Target to Au to s 5 a e re s IR vi

Building Tenant Light & Power Tenant Building g s s tra 1,000 place S g . to table outline ilie in s s x . g e s m m g ber of place in IR vi o year ter recently announced an increa ter recently S s m w they require to re they require to tho co w anent re

ance: s s s . Included in thi . killed, youn killed, 2 000 1 killed Independent Re s e of the chan m 5 w t t 2 m horta s S s TAINABLE DEVELOPMENT TAINABLE -03 8,359 4 , includin , s th area 2 s e rant rant rant S w hly hly a and an e g g g g 003-04 (Est) 4,77 001-0 00 000-01 9,93 s g i i i U 2 2 2 2 1997-981998-991999- 16,49 15,533 73 Financial Financial Year ro kill ta s perfor Migration and the Environment The Mini in the nu hi m m The follo m The ne required to live and to live required purpo and their fa s area g Vi on 1 July 2004. Thi 2004. on 1 July at lea per for 2004-0 additional place and territorie S ent m ental y afety g s m ically ple m g g et m s

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been reduced m s s s y con ive infor ive otin m s to identify, i to identify, g hin and copy paper and and copy m Intranet mm g g s ms ten ound ei ented in 2003-04 include: x s t practice in environ ener perfor ption i w s m ent’ s s ” p r o e of recycled toner e of recycled aterial to provide /per per s s reduction of the reduction m anner and to provide an anner and to provide m s and education . m g ent ai u ple s

s m s ent’ ss e the g m m otiation of a ne s ion of the Wa ion of the g pion m ote be ent, to operate in an ecolo to operate ent, g ion of e s entally entally i to occupational health and to occupational health ent ork of local Environ otion of the procure s s 16,492 MJ/pp/pa (199 m m m con ajoule m 2 MJ/pp/pa (2003-04), a et of 10,000 MJ/pp/pa. m tainable Develop w s m e g ms g m arene s pan ceeded the Co g ure 77 u w x x s out in the table belo (MJ/pp/pa), and ha (MJ/pp/pa), fro 4, cartrid Thi 2000-01, thi 2000-01, e Net contract in Central Office require recyclin depart verifiable data fro verifiable printin recycled the purcha Me tar S a “cha the depart tainable s ana u require confor and pro environ • the ne Mea •e The depart m • continuin s •pro •provi APPENDIX 10 – ECOLOGICALLY 10 – ECOLOGICALLY APPENDIX AND ENVIRONMENTAL PERFORMANCE AND ENVIRONMENTAL help ental of s s m s sms MM ber m SS tralia’ bane, Gold bane, s ful in recent s ydney, S ss , Bri , ide g ucce s s nificant nu on ration Mechani g g i g out s s

g perienced in Au perienced in . x s ettlin e in area s ) have been ) have s s tle, Wollon tle, s pecific Mi s S in ure t, Melbourne and Perth. Melbourne and Perth. t, ca s er citie s rant MM ss w g g i tate SS to alleviate population and environ to alleviate population Coa pre Ne lar m S ( year

OTHER MANDATORY INFORMATION 292 OTHER MANDATORY INFORMATION 293 5 s a are IN s s S ND A a s PART tralian a e 41 of the 1,293 vi g w 7

Aus s us , 61 in 2002-03; a 18 in 2002-03; an s ere ere 7 5 a tat s w 2, S 7 N ENTRY N ENTRY rn Vi A u table on pa and Certificate of s s idence RI ANNUAL REPORT ANNUAL a s per cent. s tic per cent. Thi per cent. 5 S A s 7 tati s ident Ret NIT s tated that there tated that there UT 1.1 NON- UT 1.1 e of 0. a e of 1. s A s s s P raphical error. The correct total The correct raphical error. Y g A ued in 2001-02 and ued in 2001-02 and T 0,122 in 2001-02 and 69, ss Evidence of Re CORRECT MAJOR ERROR CORRECT PREVIOU OUT HUM S 1.1.7 Re The Vi Declaratory Vi Declaratory report report i increa 7 typo decrea . s ms s ra g here ervice ay or rant S g w g s m pro

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i s placed Per s s s mm ory Bureau ory tatu , Di s s Centre S ervice g ervice ee ent Pty Ltd S S g in

m g e ion ss g ss lander Co idence land i s m ent s s s inal and Torre inal and ration and Multicultural Re g g g s m ra i s Education Peak Bodie Education Peak tic in g ation mm s on Refu a ification of Occupation s s ss ree m ss tatu mm g trait I trait I Tribunal ited Co tati Tribunal S s S S s ervice

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truction ss i m li s Li S S g s ultation ss er Infor er Proce ms s s g g tel to ation Office ation Line s titute of Abori titute of tination s ency for International Develop International for ency en en hore hore x s s g m s on Officer tandard Cla tandard a F a E ss ss s of Evidence of Re S s s Unit ealth Grant s rant En s eeker A eeker ian Correctional Mana ian Correctional ian Police Multicultural Advi Multicultural ian Police g ecutive In ecutive w vi vi s s trative Revie trative trative Appeal trative S x g

g s s inal Ho inal and Torre inal and inal and Torre inal and ated Telephone Interpretin ated Telephone on g g g m in in m ini ini g g tralian Bureau of tralian Bureau tralian Public tralian tralian Capital Territory tralian Capital trala tralian Red Cro tralian Workplace A tralian Workplace tralian In tralian Population, I tralian Population, tralian A trala tralian Cu tralian Declaratory Vi tralian Declaratory tralian National Audit Office Audit tralian National tralian Federal Police tralian Federal tralian Ta m m s s s s s s s s s s s s s s s s mm ylu ia-Pacific Econo ia-Pacific ia-Pacific Con ia-Pacific s s s Au Abori Au Auto Certificate Au Au De Approved ARY S I SS S S PC Adelaide Off s IC Abori I AID Au S S S S S S CO Au AA S S s S S APIMRP Au APP Pa Advance Au AWA Au API Pa Advance APMAB Au AP AIEPBALOAMEP of International Affiliation Liai Airline Adult Mi BVF Brid APEC A APC A ARTA Ad ARC Au AT ATO Au BVE Brid AAT Ad AT BFUCEI Bona Fide Chief E GLO ACT Au AIAT CGCCIL Co Infor Citizen AO ANAO Au ATI CER A ACMAC AD Au AAPAB ADVPlan Audit Annual Au AHL Abori AFP Au

OTHER MANDATORY INFORMATION 294 OTHER MANDATORY INFORMATION 5 29 5 s Affair s PART enou g e m s tralia m s che te S s ion y s s g ss S i of Au of ittee s tance s mm s ration i ervice ervice h g ation s mm e S S ss g li m m g ited m ’ Council ’ che ional s unity s S s g

ent s ee and Trade and mm e tralia m e g s s s ory Unit ory g cience and Trainin cience and unitie s ittee S ua entative ervice s ent and Workplace Relation Workplace ent and g mm S mm m and Contractin x ent Client Infor a ration and Multicultural and Indi n Affair g s port and Re port ency m g Co g tralia ent i ration s g Ta ily and Co ily s Corporation Li ent Advi ation (Act) ploy g w s m s Unit m m m m g ion on International Mi ettle e mm Au poken and Written En Written poken and g in S tralian Govern s ss and Equal Opportunity Co and Equal Opportunity econd Lan s i S ettle upport for Refu for upport s afety Repre ss S ervice S S cience S ource ht S of Ethnic Co s S a g mm tralia) Pty Ltd killed Mi s upport Unit upport s ervice ent of I ent of Education, ent of Education, ent of Fa ental Audit and Evaluation Co and Evaluation Audit ental ent of Tran ent of ent of E ent of Forei of Infor S S S m m m m m m m m unity unity unity On-Line Databa unity On-Line e of Provider ration Advice and Application A ration Advice and h a s s g g anitarian an Ri an Re puter petitive Tenderin petitive i ter ily and Youth A Youth and ily li s L (Au m m m g penditure Revie penditure m mm mm mm m m S x mm Depart Fa Depart Co Health I S S T Depart CI Hu S S S S LG R Health and T Good S M Central WE in Certificate LEn RCo CCo U Clu S S S SSS S S S S S S FOI Freedo C EOCERCE Operation Centre Entry E FECCA Federation ETAFaC FACTFAY Authority Travel Electronic Tool Control Accountability and Financial CTC Co DAEC Depart C DOTAR DE FPVGPUVi Protection Further Global Proce CMAU Contract Mana CMAAu Multicultural Council for C DEWR Depart DIMIA Depart COAGCOLDAu Council of C Co DFAT Depart GCIM Global Co G COPC Chan C H HA HREOC Hu G Hu HR Hu IAAA s s lander Affair lavia cale s s S o

g g and Interpreter s trait I m S er Yu y

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trate w Centre m g t te g S s s te s y ent tin in to Au to ration s y s S m ss g ent s S s m m g and Li e Te e Proficiency Ratin e Proficiency rant inal and Torre inal and g ent g y ory Group ory g m g ation i s g s m ettle ua ua m e tralia g S g ultation g ation tandard e Unit s Coordination Ta Coordination mm tralia s s tandin s s s S s s unication Technolo unication tration Authority trate in De y s ervice S s i ation for Mi ation for g ani kforce Infor S g s Coordination Net Coordination pon s Au g s h Lan ultative Foru ultative mm t s s encie ervice Environ ervice Mana s s s inal Tribunal for the For for Tribunal inal ss g unitie Unit S Tribunal li ani Re Ta m m g g s s s g w anitarian ent Area ine ocial econd Lan ra urvey of I urvey ental Con s mm m g S S of Under S ent Or titute of Au titute of m ent ent m s ource Centre ource g g m m s Bu Land Cooperation Co taff Con taff Detention ervice A ervice s s s S m S ent Alert ent Alert Li ation Technolo ation and Co ation and outh Wale ration Reception and Proce ration Detention ration Record ration Detention Advi ration Detention ration Detention Facility overn terial Council on Abori terial Council on m g g g g g enou enou enou S itudinal g rated Client rated Client rated Hu Ter m m orandu s i i i i i

g g g g g g g ration In rant Re ration Occupation ration Revie ration Pro ration A rant ration A m w g g g g g g g g mm mm mm mm mm I International Lon Inte International En I Mi IA Mini S S S S E Inte LR International AMi S CF National WNe IA Lon SS S S S S S S S SS IP IRPC I ILCIOMIRI Indi International Or ICCT Indi IVRU Voice Interactive Re I IT Infor LTD IBA Indi IC ICT Infor ICTY International Cri IDAG I LGAL Local Govern IH M NCANGOAuthority Capital National Non- IDCUIELT Identity Checkin IGC Inter-Govern IDF I NAATITran for Authority National Accreditation MARA Mi MAL Move ID IECN International Event N NRRN Rate Non-Return MATF Mi MPM MRT Mi MCAT MOU Me MRC Mi MODL Mi MIA Mi

OTHER MANDATORY INFORMATION 296 OTHER MANDATORY INFORMATION 7 29 5 s Affair PART s lander s s Trait Trait I s s lander Affair s ent m s e e sm m trait I tate ent m S S

inal and Torre inal and m

s Conference m s e a g s che s g ory Council ory S ra s yndro afety t s

ate g S s S g a w ional m ent s ory Council ory g s ti g ent Vi Centre m s e Li ent s s m g e ittee inal Corporation Policy Coordination Policy Project m s Centre a s s ervice g g tate s ration Mechani g ent Advi Advi S g S piratory piratory in ree s in mm m s ittee of Abori ittee of s inal and Torre inal and Tribunal g horta Meetin tatu g ss et s enou S en’ w ration Director S ociety a

g g Co anitarian Pro ervice Revie ervice s g s S mm m s ettle i S Guinea s m hore Parent hore ecutive ecutive w kill s Co x mm ance and Learnin g S ion to Work ion to ent ent Data Ba ’ Republic of China ’ pecific Mi ional Develop t for Tender t for s m s S ss ee Re ee Revie m m trar for Abori trar for ss i anent Protection Vi anent Protection g g s hore Proce hore ional Cooperation Arran ional Cooperation i ional Wo ional Outreach Officer ional Outreach ident Return Vi ident Return olution of idential Hou m m s s g s s g g g killed Independent Re enior E pecial Hu ettle tandin tate ettle enior Official evere Acute evere Re ervice Level A Level ervice ydney Royal Blind Royal Re S S S Occupational Health and Occupational Additional E Portfolio Portfolio Bud Portfolio S S S S S S IA IAAbori of Office S SS S S L S S S SS S MM R E IR AR DB OM HP LA CAT RB RCA Re RHP Re RFTROORRAC Reque Re Refu RO RRT Refu QCCRAC Code Quality Control Re S PAL Perfor RRV Re PWC Public Work OAT S S S OIPCOPC of Indi Office Off RWACS Re OEAOH Audit and of Evaluation Office PAE PB PIDC I Pacific PDV Profe S PTW Per PNGPPVPRC Ne Papua PV Per People Vi Protection S POPC Off Perth S SSS SS SS s ee g ms ervice S te

s g y S

g g latin in s ervice ioner for Refu ioner for ss S ss

i g a s mm s ory Group ory s and Tran and ation anitarian Minor s g erica m h Co m g ani ration Proce ional Authority g g g i a Advi Hi s s s of A of k s s tralia mm s s and Interpretin i g s panied Hu tate Holiday Maker Holiday trait Re and Vi and S m g S

latin sm s en at Ri s porary Protection Vi Protection porary tern Au m s m Victorian Interpretin Victorian Travel and I Travel Tran S S A United RA Torre S S S VETTrainin Education and Vocational U VIT UHM Unacco TPV Te TRIP UNUNHCR United Nation Nation United T TVAG Touri WAWaR We Wo WHMWHO Workin Health Or World TB Tuberculo TI

OTHER MANDATORY INFORMATION 298 OTHER MANDATORY INFORMATION 299 7 5 , s , 116-1 , 0-3 7 , 293 , 5 ee m s ), g te 5 S s 7 s 2 7 PART ity y 5 s s , 103-4 ,

e, 6 e, 2, 106- s rant g (AD , 11 7 ork, 82 ork, m a g 2 ation (API) s it, 1 it, 7 , s in 5 w s earch, 290 , 116-1 , , previou , on Refu m m s s 7 s ss che 2 ent, 80 ee , 1 , 10 s tatu 5 ation, 134, 1 134, ation, 7 g s m ity, Appreciation Appreciation of ity, m 9-80, 81-2 9-80, S s m 7 ic Cooperation and Mi , 83 ra s , 80 2-3 g g m 8, 8, 5 5 /refu er Infor 7 arket re 2, 98 on s ultation g 7 er Proce s 7 , 80 s m g 1-2 4, 4, , t, 2 t, 5 ent, 200 en 5 develop s 7 5 , 126 , tination 4 en ration, 106- ration, m ss s 5 m on Officer Net on Officer 7 g , 1 eeker e , 126, 134, 1 134, 126, , travel card card travel ss s ance infor s s , 4, 48, 6 and g , 4, te

ration, 116-1 ration, m , 29-30 s s s ss g m g s tan, 6 y tic m ms ra s in s s ana tralia, 46 oval of five-year li of five-year oval Cultural Diver porary protection vi protection porary s ine g placed Per outh We voluntary return voluntary reinte te s earch, 126, 1 126, earch, s s s ylu m ance s m S m afe Haven, 9 afe Haven, s tati y ee enia, 64 w hani reinte s Bodie capacity buildin a (APP), 4, re re Pro perfor pro preparatory s S te Au bu s (APC), 26, 64 Di (APEC), 3, 6 API et ia-Pacific Econo ia Pacific Con ia, 2, 68, 106 m ia, ia, g ed care, 12 ed care, s s s s g ss Africa, 2, 68 a air arrival Airline Liai allo Affiliation of International Education Peak of Affiliation Af Advanced Pa adverti Ar A A a A Appreciation of Cultural Diver Appreciation A Annual Report correction Annual Report Approved De Advance Pa 0 7 Act s g trait 0 ent S in 7

m s ss , 1 Bringing s lander lander lander Bay Territory) Bay Bay Territory) Bay s s s s s m ); ‘ ociation Policy a ber 0-3 2 S s g ss I 5 5 2 , 169 m , 166, 169 t creation, 1 t creation, 6 S s 5 e , 134, 202 134, , s 7 trait I trait I 6 s (Northern Territory) (Northern ited (AHL), 12 m Tribunal 5 e Enhance e, 1 e, S S s enou s

ent , 1 Strait I ain m 2 e, 1 IC), 12, 16, 169 16, 12, IC), h Pro g s s m 7 m s s , 166 , (AT s s g 5 S and A tudent Proce m s poken and Written poken and 1-2 3 w li s inal and Torre inal and Li , 3 S S 5 , 23, 5 ervice g , 1 s g che che e a 7 s s g end ), 12, 16, 169 16, 12, ), S S m 2, ic tel ’; Indi in , 126, 134, 1 S 0, 1 5 m , 148 , s s I ervice 5 5 hore hore m 5 for for s ion Act 1989 -6, 191-2 -6, ion (AT S S , 169 , 169 s hip Cour 5 Abori ss ss s ed a rant En o i h, 1 s s g s e Tutor e Tutor e Tutor e Tutor (AT , 12 trative Appeal trative li s s ional Council inal and Torre inal and inal and Torre inal and inal Ho curriculu Econo and Equity, 123 and Equity, al challen m m g mm g g g g lander g ss ss ini ee al s Commi propo Report of Revie Report s I them Home contract Re Ho Citizen Ho report, 14 report, abolition, 6 Territory Northern le En Certificate Act 1976 (AMEP), 1 Centre, 29, 9 (AAT), Co 1976 Amendment Bill, 2003 Act 1986 m ervice Aboriginal and Torre Aboriginal and Abori S Adelaide office, 2 Adelaide office, Acce Adelaide Off Acce Ad Adult Mi INDEX A Abori Aboriginal Council Aboriginal Land Right Abori Aboriginal Land Grant (Jervi Aboriginal Land Grant (Jervi s 7 75 of , 193 , 7 ance ), 12 ), 8 g g 7 S Code, 143 Code, m 6- , 122 I in in s s 7 7 ), ), (APIMRP), 109 S ss 7 and Code of ss ent of S , 143, 144 143, , m s , 8 9-60, 63 9-60, 5 m 7 5 ration and onie inal and Torre inal and ra , 142 , e Authority, 149 Authority, g otion g g s encie i g g m s , 143, 144 g port Council, 4 Council, port m a 5 (AIAT hip, 193 hip, s x s , 144 , s s mm er Proce ation, 141-4 ation, ation, ation, , 141, 142 g , 192-3 , ociation, 4 ociation, m s ervice (AC ervice m 5 8 , 113 , 5 en S pliance, 193 pliance, tudie ss

earch Pro s ervice Value ervice ervice a hip Cere hip Pro hip Council, 143, 144 143, hip Council, hip Day, 12 hip Day, ss and E s S ss tandard contract s s s m 0, 188, 200 s S S A s 7 7 ms s eeker ent of the Detention Centre ent of the Proce , 192 sm -6, 121, 12 s rant e, aic, 1 S to 5 ation Office, 4, 4, ation Office, m m s s g

titute of Abori titute of s the value of, 121, 143-4 121, of, the value x e e , 18 s for application for g n, m , 121, 141, 142, 144, 2 , 121, 141, 142, 144, g g g otion and Mana s lander ance infor ance infor s g e s hore Co hore tralian Citizen m clau , 192-4 m m s s ylu m tic s otin otional product s pai ber of s ss plate, 203 m m ANAO report, 193 report, ANAO On Pro Contract Mana A Au Advance Pa Advance Mana m m m trait I tati tralian Public tralian Citizen tralian Red Cro tralian Population, I tralian Mo tralian Citizen tralian Citizen tralian In tralian Public tralian Citizen tralian Ta tralian Cu tralian National Trainin tralian National tralian Declaratory Vi tralian Declaratory tralian Hotel tralian Federal Police (AFP), 4, 64, 64, 4, (AFP), Police tralian Federal tralian National Audit Office Audit tralian National tralian Touri perfor pro pro s outco nu Ca Multicultural Re perfor Conduct, 189, 190 S te Annual Perfor on Report Audit audit (ANAO), 94, 1 acce Reportin s s s s s s s s s s s s s s s s s s Au Au Au Au Au Au Au Au Au Au Au Au Au Au Au Au Au Au ory s t, 189 t, s 8 ), 168 ent 7 S , 141 ration m s g e e, 113 e, i g , 121, 141, 121, , m (AB , ANAO report, ANAO , tatu s -6 7 mm g ittee, S ent, 64 ent, 5 che tic , in S m , 141 s (AAP), 188 (AAP), s s , 11 ss mm hip -6, 141-4 -6, m 7 , 188, 192-4 188, , s , 192-4 5 , 83 ecurity Checkli tati 7 s , 169 , ra g S s ent, 101, 111-12 101, ent, S , 121, 144 121, , g , 10 tance 2 5 ic 5 s m s 5 hip, hip, hip Act 1948 s i Depart e 7 0, 18 0, s s m s e, e, g ss 7 ee g , 143 e, 1 g , 93 s s ht, 12 ht, 5 ana s g ent of Proce on Citizen ental, 184, 188 ental Audit and Evaluation Audit ental m s , 191, 192 191, , ent Audit and Audit m 5 hli s e in application m m e m o refu ittee (DAEC), 184, 186, 188, 189 188, 186, 184, ittee (DAEC), g eeker A s ian Police Multicultural Advi ian Correctional Mana ia Econo g s ion eeker ea s s s S s ber of application s s pliance trainin

tralian National Audit Office Audit tralian National hore hore

end al s mm s m m m edia covera m m ee tralian Bureau of trala trala tralian Citizen tralian Capital Territory tralian Capital tralian Citizen trala Aid, 64, 106 64, Aid, Inquiry into Children in I into Children Inquiry (ACM), (ACM), Detention, Detention, Mana nu Depart 192-3 off m key hi key Bureau, 122, 14 co a office, 42 office, Reconciliation Place, 166, 169, 1 return of failed, 4 of failed, return return voluntary s AMEP cour Annual Audit Pro Annual Audit (ANAO), 94, 1 94, (ANAO), Au Deci Depart Co internal, 188 12 Audit, and of Evaluation Office Over increa s s s s s s s s ylu ylu s s Au Au a Auditor General report Au Au Au Au Au 142, 143, 192 Au Attorney-General’ A audit Audit and Evaluation Co

OTHER MANDATORY INFORMATION 300 OTHER MANDATORY INFORMATION 301 5 5 g , 181-2, in tation, 102 tation, 7 y, 204- y, S ss g 7 PART tance, 161 tance, 6, 91, 92, 93, 191 s idence 7 i s , tralia, 202 tralia, ent, 6- trate ss s S 75 m hip 9-80, 204 9-80, e s , a , 162-3 7 s g s ent, 103 ent, Group, 8 Group, Travel Authority Travel 2006, 80 2006, 5 , 22, g m s , 189, 190 189, , s , 5 e e s S , 2 rant t, 161 t, ability s m m 7 g , 122, 146 122, , s ation Line (CIL), 142 ation Line (CIL), s , 113 , i land Quarantine 7 ent, 196 m m s 7 5 0, 1 0, m , 8 Tru ’ Republic of China ’ 7 ) I s 7 s , 1 y Workin y 5 g land onlit Travel, 202 onlit Travel, g , 28 7 ree 9-60, 63 m s g g 5 tralian Citizen m ealth Di ealth Ga ealth Ga ealth Bank of Au ealth Bank of in , 80 s I e Society , rant pecial need s s upport Unit, 181, 182 s s w w w w s g iu anitarian Minor , 40 m er child er child ervice Charter, 1 Charter, ervice hip a hip Infor S s atch, 64 atch, Au s s m S e Taipei, 80 e Taipei, m People te ration Reception and Proce on on on on m a m s (Keelin s w s t ith g on Wa tatu s t i care, 28 care, pecial benefit pay y ee ee ter ter 3 Contract Mana s s s h Econo s for w Diver vi s S detention facilitie Hu Centre, 101-2, 194 s pre 182, 202 s s s s m mm mm mm mm mm Chine Chri Chile, 80 China Child Mi Certified A in a Culturally Charter of Public Service C 6 Canada, 44, Carl Ca Centrelink, 4, 4, Centrelink, of Re Certificate of Evidence children I Citizen Co Co Code of Conduct, AP Code of Conduct, Clu Client IRPC hou Citizen 1 Geoff, Clark, Co Co Co Coa Coco Clu 7 ss 7 , 128 , m 7 5 ine e, 168 e, te s s 8-80 s , 12 tralia, 4 tralia, 7 y -6, 18 -6, s s 7 s s 5 7 ervice, 138

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6 s Au ent ation (API) g 5 57 s in , 18 7 , ent m m 5 ss g ion, 4 ion, , DIMIA, 1 DIMIA, , g m s ss otion, 149 otion, m t ent re Unit, 36 , 193 , i s lin 5 g 7 ree m m pliance, 4, 4, pliance, , 36, 3 36, , , 63 5 g gg entative -ter m mm tralia’ booklet tralia’ m s er Infor u 5 g Kit, 6 Kit, s 57 ity National Bu 5 ’, report ’, g 1, 81, 90, 92, 101, 112 101, 92, 90, 81, 1, onitorin er Proce g s , 80 ra 2002-200 7 g 6, 6, 5 sm Co g m 7 s 3-4, 18 en , , 4, 86- 4, , and co 5 ity pro , 14 , , lon 7 s s 5 s , 38, 39 38, , en s s s ss e , sm , 23, 29, 44, 46, s i s ss s 7 3-4, 18 pro Monitorin ovina, 10 ovina, or ss 0 s , 7 4 s entry and departure, and departure, entry s g on 5 s , 7 , 4, 1 g s , 3, 64 orker , itor s 7 ident people fraud; travel docu fraud; travel , 4, 48, 6 Unit s s kill s kill , h w ss s ), 190, 19 190, ), o o ity Trainin pon a Life in Au a Life in s s S s S analy s s s s g

Direction etric ultation Report, 6 ultation Report, ms liai vi

proce re ecurity and co s al s s porary, 23, 23, porary, ss ss ss m g ulatin te ss ss ss ss ss ated telephone interpretin ated telephone s g m lade etric tudent ee al ee al y m bane office, 83 bane office, g innin tralian Touri tralian Workplace A tralian Workplace ine ine ine nia-Herze evaluation of Govern evaluation s s s te need re Con ille Productive Diver Productive Diver cultural diver bio (AWA Advance Pa Advance (APP), 4, Pa Advanced s ine ine ine ine ine m s g s s s s s s s s s s s Bringing them home ‘ Board of Airline Repre Airline of Board bu Bo bio boat arrival bu Bu Bri ‘Be Bu Bu bu Ban Bali Proce Au B Bona Fide bu auto Au border border bu s -16 5 tration , 126, 168 126, , s 5 , 1 , 13 unity ional s s ini i g and 5 s , 12 m 5 g mm and Trade and sm s , 12 7 , 168 , cience and ein 7 5 g S 7 ent, 181 tructure ent and Workplace ent and kforce, 4 kforce, , 86-8 , ych Pty Ltd, 202 ych Pty Ltd, s s s s , 10-16 , ation, 8 ation, m 6, 91, 92, 93, 191 93, 92, 91, 6, i m 2, 12 2, ent, 92-3 y, 94 s w -8 7 , 86- , , 10-11 , m n Affair 5 g ance analy 5 , Ta s try, Touri try, port and Re and port 5 m ree g s s s ily and Co ily e g m ), 168 ploy ed, 8 , 194 , 75 , 8 g T), T), m s S 7 s k Force, 16 k Force, m ent S trate s s 3 g 7 -8 , 168 7 S ana

7 hore, 8 hore, ned to portfolio, 11 ned to portfolio, 5 , 22, 22, , ration detention facilitie , 4 s g 5 (DEWR), 23, 8 m s g m i orker (DE , 8 s , 1 (DFC , 91-4 i ance infor ance analy provided, 11 provided, s e and output g s s ation chart, 14 ation chart, 5 ss w s ittee (DAEC), 184, 186, 188, 189 188, 186, 184, ittee (DAEC), s m m unity ba m ent of Education, ent of Education, ent of Finance and Ad ent of Finance and ental Audit and Evaluation ent of Indu ent of Defence, 64 ent of Defence, ent of E ent of Fa ent of Forei ent of Tran ent of ental Overvie Ter a ent of Health and A ent of Health and mm ion, 11 al s g ration A ource raphic Ta m m m m m m m m m m on Trahaire on Trahaire Corp ani education, 93 eload g i m k g mm s ss s g s mm g s i ervice ervice ervice Level A o tudent ervice ee Lon children, children, co s ca perfor perfor s Re S S financial perfor Co (DFA), 101, 18 101, (DFA), (DFAT), 64, 64, (DFAT), S m ta Trainin Relation or outco and function role s ille Mi m detention centre detention, David Depart Depart De Depart Depart Depart Depart Depart Depart Depart Depart Depart Detection On -9 7 , 128 5 7 e , 8 , 126 , -9 R) m , 146, , 7 , 199 , 149 5 , 14 2 s S 5 , ms s 5 7 s , 199, 201-3 199, , s che g ra (C -8 , 148 , , 1 g S s s 7

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s ory Unit, 199 Unit, ory s e (COLD), 12 e (COLD), ss s pen ervice x 6 ector Union, 286 ector Union, tance pro ent Guideline ent a 5 S 3 ine S ation, 122, 14 122, ation, s s i 7 m m tralia: United in al e m 7 ss s g and contractin ent , 83, 88 ony’, 120, 122, 14 122, 120, ony’, ent Advi Corporation Ltd g , 122, 146 122, , g e a m s , 124 , m g 7 m of Bu s overn - e s g ity, Appreciation of, Appreciation of, ity, ua g tralian Govern ht s 9, 180 , 55 g s ettle upport for Refu for upport g 7 g , 202-3 hip, 10 S S cience s s Corporation, 149 ance infor overnance, 184-90 overnance, , 201-3 , Annual Report, 293 Annual Report, , , 1 e hli S in Har s g s ealth Procure e Society s ity’, 146, 14 146, ity’, g m m g ony Day, 6, 123, 146, 14 146, 123, 6, Day, ony s s m ation and le w ber ber of, 180 s m C), 6, 181, 202 , 204 atchin e, 129, 131 129, e, m unity and Public unity and unity unity ), 121, 1 on unity On-Line Databa unity On-Line m 7 S unity lan e m m puter inal behaviour, 190 inal behaviour, ultant pen pliance trainin plaint petitive tenderin petitive nu 14 ‘Multicultural Au Diver (C perfor ‘Livin principal function, 1 principal function, (COAG), 168, 169, 1 169, 168, (COAG), key hi key Charter of Public Service in a Culturally Diver Diary of Multicultural Event Diary Har (CMA), 122, 123, 146 m outco s m mm mm mm m mm mm m m m SSS mm m che co Co data D Co Co co (C Co co con Curriculu co Co Co S Council of Dean Contract Mana corporate Council for Multicultural Au cri Cultural Diver Council of Au correction co

OTHER MANDATORY INFORMATION 302 OTHER MANDATORY INFORMATION 303 3 5 5 s , 84 7 5 -8, 5 , 5 , 84 , 89, 91 89, , e, 44, 46 44, e, m 5 5 , 126, 1 e m s te 8-80 s , 6 ent, 98-102 ent, 7 e s 7 8 s ’ Council ’ y m m s 7 S e PART (ECP), 6 g ra ent, 83 ent, 8, 81, 8 81, 8, yndro ervice g m s 7 S

8 e cour databa s ra ssm unitie s ittee, 18 ittee, g 5 8-80, 81-4, 8 81-4, 8-80, g e 9 7 Unit, 82 Unit, -8 7 ua ult ss , g 5 tatu , s mm g mm s ation, ation, t (MAL), 82-3, 18 82-3, t (MAL), s ance, 291-2 ance, i S s s 7 m m eeker Mana piratory piratory t re 9 Co 3- s Court, 191 Court, S s anent), 38-40, 61-2 38-40, anent), ination, 83-4 7

s 7 w ful Entry, 81-4 ful Entry, m hore, 8 , m 5 7 creenin , 189-90 , m 1 w s s a , 188 , -6 s e te 5 S idence

g 5 x g s ht ylu s ecurity, 80 ecurity, trate econd Lan s g s ent notice , 63 e s , 89-90 , Verification Verification Online ua i S s s s e ance analy ance infor m m g g hli ent Alert ent Alert Li ), 28, 28, ), e ent e a tralia (FECCA), 1 crutiny, 191-2 crutiny, m m m g ental perfor S g s s s m ent tandard m ary line facilitation rate, line facilitation rate, ary e rate, 11 oval hore Character A Character hore ation, 9 s m hore A hore ulate Entry and Departure, and Departure, ulate Entry g m s m g s h lan h a g m ariti s s afe Haven, 9 afe Haven, evere Acute evere Re t and Youn t and tandard ily Entry (per Entry ily li li s Off Detection On Detection m Move (IELT Off perfor Re S S of Au Detention, 91-4 Detention, docu Cooperation Pro Enhanced infrin liti s 90,92-4 perfor Unla Prevent pri Re Cri War internet-Electronic Travel Authority Travel internet-Electronic (Internet-ETA), key hi g penditure Revie penditure g m chan ternal x x x Federal Court, 191 Court, Federal Ma Federal of Ethnic Co Federation Entitle Fa F Enhanced Cooperation Pro ethical E environ Ern 68 Europe, Evidence of Re e En e En s 7 8 s , 7 - 5 m 5 enou 7 g te 2-3, 5 s 5 y , 3-96 S 7 7 , 60 ent and 6 (APP) , 7 5 g , 23-4, 34 23-4, , Line, 8 Line, ork, 82 ork, m w of Indi s , 190 , -8, 4 g 7 s in ealth, 204- ealth, s e, e, w ation (API) 7 , 202 , e Three), e Three), 16 tralia, 13 w ss ht m m m , 2 s m 1 g 7 -Back Facility, 86 -Back Facility, 7 ance, 291-2 on ra 2-8 - x che g 7 m ite, 123 ite, 7 , 6, S s ent rate ation, 91-4 s ecution

mm , 1 ration La anent), 33- Fa Checkin a s tructure, 94 tructure, s m m , 93-4 , s s s eb ent Au g s (Outco i er Infor m er Proce 5 s ration, 4, 8 , 293 , ms w m g g ht ht s g 6, 91, 92 91, 6, e i g g ration detention facilitie Kit, 6 Kit, y, Co , 166 , ploy 7 , 113 , ure g en en g g mm g s s i 9, 193 9, , 7 on Officer Net on Officer ent, vi Verification Verification Online m tainable develop tance Pro ss ss s 7 ination s rant mm ht s s 0 Policy, 16 Policy, m 75 i g tralia s g u 7 e m ental perfor 8, 8, e, 6 e, , mm s s g trate ent ss s Mea 7 5 ance infor , 80 tered ite tered and infra i labour force m , 1 hli S 7 , s s ss m s o o g m ent of I ent s s ore enou ms m en, en, ic Entry (per ini m g m rant participation, 23 rant participation, rant une m te te ency Mana ity Trainin ity Au m ically m g g m s s 9, 19 s s i i g o g y y 7 ee al ee al ervice ervice provider, provider, ervice t Ti 1 Advance Pa Advance Airline Liai S w s s perfor s key hi key Indi environ ad Entitle m m People s Advance Pa Advance S er ployer Work Ri Work ployer ployee A ployee ployer No ployer ployer Work Ri Work ployer ability ploy cretionary cretionary ypt, 131 s s s m g m m m m m E E E E Ea ecolo E E Di DIMIAnet, 83 of Public Pro Director e electronic lod Econo Econtech, 23 Econtech, Effectivene E Dob-In-Line, I Diver di Diver Draft Declaration on the Ri Draft Declaration Enforce ent s m 5 7 e g e, 186 e, 5 m ervice 5 ration S ), 190, 282 190, ), g S i che , 189, 20 189, , ), 198 ), 5 s E S S ent

-8 S 5 , 2 afety, 286- afety, g piratory , 18, 248 18, , ittee, 184, 186, 196 186, 184, ittee, mm , 189, 20 189, , m 7 s s s 7 s anitarian Entry 5 ification, 284 ification, 4 , 1 mm m , 196 , 5 s ettle rant ss s ation kit, 128 ification, 28 ification, (HRMI g S 5 afety, 2 afety, ervice ( ervice i m s , 198 , ss 1 m S - s m 7 , 48, 48, , s

te ent Co level 7 g s ration g and Financial Mana , 196-8 ain m y ployee by cla by g s s e g s i S ’ infor afety, 2 afety, , 93 m g s s 5 m and Equal Opportunity 0 ee and Hu land, 1 ecutive ecutive s evere Acute evere Re 5 ee g taffin s in People, 18 in People, ion (HREOC) x ent Contact Officer ent, 196 ent, , S s g ance and Learnin , 83 ance pay, 281 ance pay, ource g creenin ource ht

level by location, 283 location, level by level s ss s s s g ation m g g e o i tay g g h I m tralia help m s e s g s ent Contact Officer ent Contact tin ssm m S ber of e s m Refu ar mm m ony Day, 6, 123, 146, 14 146, 123, 6, Day, ony Kon Au m ssm enior E an Ri an Re an Re ee tudent ee al alary level by cla level by alary taff conduct, 189-90 conduct, taff taffin taffin anitarian g m h Court, 191 h Court, health s health and health and occupational health and occupational health Co and Inquiry into Children in I Detention, online pilot, 28 public health and s Infor Inve avera Hara s for Refu nu People Mana People Perfor perfor recruit s productivity productivity S s s s trainin w m m m m g yndro hu Hu H Hara Har ‘Ho Hon Hobart office, 40, 4 40, office, Hobart Hu S Hi Hind Hu s , 40, , 7 , 293 , 5 -16 8 7 s 5 5 - -8, 3 -8, , 2, tralia, 122 tralia, , 1 55 7 s s m i -18 , 1 s unitie s ra s 7 g , 1 , 22, 2 22, , ent 1982, 203, 288 203, 1982, mm s 7 3 7 m 7 , 293 , ervice , National Plan, 168 National Plan, , s s s 5 y, 6, 5 tate g s ance analy , 211- , 93-4 s , 81, 82, 83, 90, 189 tralia (FECCA), 1 tralia (FECCA), m ony, 122, 146, 204, 293 204, 146, 122, ony, 5 ary table ary ervice s ation, 288-9 ation, unity Unit (GPU), 42 s m trate 75 ), g ion on International anitarian Pro m ent s s ent and control plan, 189 plan, ent and control

ittee, 184, 186 184, ittee, 8, 60, 196, 19 7 in mm ss m mm g m 0 , 289 i 5 u s 5 deficit, 1 ss s , 39, , 114 of Au of ssm g , 2, , 18 mm financial 7 s e s ), 189 ), tate 5 mm ent 5 o in Har s tralia) Pty Ltd (Group 4 Falck tralia) Pty Ltd (Group s , DIMIA, 10-11 , ss s , 2 s g olution ee, 2 ee, s m of infor 7 , 1 5 g S ration (GCIM), 6 rant co g cretionary, 293 cretionary, ource ource m g g k a any, 44 any, s s s ulticultural i s pecial Hu ary, 294-8 ary, tudent ee al m ANAO audit report letter, 208-10 letter, audit report ANAO contact officer, 288 contact officer, docu ri s m di of Ethnic Co Federation Council 42, 4 Livin operatin re Act 1997 m s financial perfor financial (FACT refu S Mi L (Au ter Children and Carer ter Children ss s S rant lo function fundin France, 44 France, fraud, 2 Fo Freedom of Information Act Freedom freedo g g financial Finance Co Finance and Accountability Financial Management Guide to the Role of the Police in Au in Guide to the Role of the Police G Global Proce Ger G Global Co Financial Accountability and Control Tool and Control Accountability Financial finance Global Global Workin

OTHER MANDATORY INFORMATION 304 OTHER MANDATORY INFORMATION 5 30 5 5 y -9 4- g 7 5 7 , 169 , s s 4- ent, 7 m , 8, 1 1 s enou , 83 , 129-31 7 g g ent y, 168 y, ’ - 5 ork, 1 ork, g 3 7 m PART ent 7 w m e 1 -8 m , 169 , trate 7 , 28 ettle s s - 0 ic develop 77 g ocial indicator 57 S 7 s 3 7 ittee, 184, 186 184, ittee, e Unit, 138 e Unit, , 121, 12 m 7 s 5 Policy Coordination, Policy ation, 16 ation, unication technolo , 1 s y , 83 s -9, 1 -9, , 28, m mm , 1 g ent approache 5 unity 7 pon 5 5 ition, 82 ition, et Kit on Indi 5 ue s s m mm ination trainin and reconciliation, 16 and reconciliation, ic and g ), ibility fra , 2 unity, 64 unity, kforce, 166, 1 166, kforce, enou ss 0, 6 , 166 , m m s s mm s g s t, 1 t, 6 5 ms a 0-1 e, 6 e, tralia, Govern tralia, anitarian SS s 5 s 7 x g ht ’ Group, 1 Group, ’ rity checkin mm Action Plan ra , m ure overn pon s s g s g g s g s Bringing Them Home al and econo ance infor , 181-2, 202 181-2, , ent, 168 ent, ent, 6 ent, ‘ ea Land Corporation (ILC), 12 Land Corporation Policy, 6, 8, 16 8, 6, Policy, g hli y (IH ed co , 168-9 , s ent e kill s s o g g s m s m m 0 s m terial Bud terial ta s enou t t m s s 7 ia, 3, 44, s s a inte g ation, 1 ily and co ily ence co s ation technolo ation and co s ional Au g earch, econo earch, g m g s hole of enou enou rated Hu rity m trate ecretarie m ee al ocial pro ervice hared re hared g g g g liti Mini education, 168 education, S s Affair Mini 169- of Indi Office 6, 8 perfor policy chan policy reconciliation, 16 reconciliation, re IT Governance Co IT Governance fa 168 health care, Indi international i hi key eVi land, le land, re inve S s s w s ALO po Jakarta (ICT) inve increa docu intelli Interactive Voice Voice Interactive Re Indi Inte Indi inte infor infor Indone 0 5 7 7 g 4- ; 7 in w 4 ss 7 0 s ), 8, 166 8, ), 5 s ork, 1 ork, 7 , 1 w e 5 ent, 1 , 8 s 7 (ICC s ration La s m ory Group, 93 Group, ory m ), 140 ed, 81-2 ed, 3-6 g s i s S 7 hore Proce hore ent , repatriation, 1 s s m 75 Coordination tralia (IBA), 12 tralia (IBA), mm s s Notice ith, 204- ith, ain , 193 , s ent approache g 7 e (IAA w m Au m 3 ent Policy Evaluation, 16 Evaluation, ent Policy ibility Fra ration Detention Centre, 8 ration Detention Centre, m hip, 10-11 5 s ss g unitie m s Unit (IDCU) i 5 tayer et kit, 168-9 ent of I g 0, Detention Centre, 8 Detention Centre, , enforce , s 5 ation che an re g 4- ine 5 g m w pon g , 6, 86- 6, , ber ent, 6, 8, 94 8, 6, ent, S overn s mm 7 , mm entation, 1 m ploy s s g , 90 ent of the Detention Centre , ANAO report, 192 report, ANAO , 7 m m hip, 10 hip, s m m 5 held, 22 , , 1 e s h m liti over s Detention; Off s s Bud Bu hu Co s e s Coordination Centre Coordination E o o o s s s s m , 6 tan), 6 ood I s s ple g s s s s 7 tance orker ber ber w s m i kforce (ICCT), 169, 1 169, (ICCT), kforce w trial i Enforce m ability, people ability, ration Dob-In-Line, 4, 8 ration Advice and Application ration Advice and ration Detention Advi ration Detention ration detention facilitie ration clearance, refu ration clearance, ration la m s s e hole-of- g g g enou enou enou enou ss g g g hared Re hared enou enou roup i i i tudent ee al ee al ee al ee i i i al Worker Warnin al Worker hani al entry, 81-4 al entry, al g g g g g g Ta policy advice and develop S g w s s nu A fraud, 90 s Contract Maribyrnon refurbi s Villa s Mana m Centre di g g g g mm mm mm mm mm mm Indi Indi Indi Indi Indi ille i I identity, ille Indi i India, 24 Immigration Education Act 1971 Identity Checkin (Af I I I Ille i 5 7 5 - 5 2 5 5 7 , 204 , 7 , 18 y, 204- y, , 1 s , 18 g s to g 6 s e , 14 5 , 34 s s 5 ittee 7 , 188 , 98, 124, trate , 23, 34 23, , - s rant 7 s pen S 5 g and, x rant i mm 3- 5 g ent 7 m i , rant , 18 m , 2, 23, 33-4, 3 33-4, 23, 2, , 0-1 co , 199, 201-3 199, , al e m mm 5 g g s e 2 7 g i g g , 202 , , g 5 s s ability m , 1 s in de s , 189-90 , rant s , 196-8 , , 191 , s ent, 200 s g s , 189 , i teerin s m s ration, 2 -32, 64- kill ervice IA), 23, 34- m e g s 7

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S ploy S enou s an re ultant m pen petitive tenderin petitive g tralia (L m hli in Har s -6, 166 ia, 44 ia, e et s ervice mm pact of m s g g ternal 5 ton City Council, 148 m m g s itudinal kill ss x dictional error dictional tudent tudent m ation, 9 g gs s a s co Au Co internal audit arran i con fraud hu depart ethical e s corporate and operational plannin occupation une perfor S co purcha 12 rate, participation Indi revenue, 1 revenue, al g g Mana Malay M Major Trainin K 131 Kenya, key hi L labour force juri Korea, Republic of, 44, 44, Republic of, Korea, le Kin Kojonup liti ‘Livin Lon ork 7 w ration, g , 83 5 , 11 5 7 ration g (IGC) on g 5 ration s g 9-60 earch s 5 , 131 , 161 , ration 5 s tandin 7 g e, 116-1 e, s g ent and Mi ultation -40, 1 -40, 7 s 7 m tate Re 5 S ervice , 106 , ittee, 184, 186 184, ittee, 1 5 ecretariat 104- ecretariat , 191-2 S tance, 28, 64, 6 , 108, 11 Coordinator Net 7 , 13 s , 43, 46- s s ittee, 109-10 7 s S , , 106- i s inal Tribunal inal Tribunal for the place s s mm ee and Mi and Beyond, 18 and Beyond, s anization for Mi of Under a ss 7 lavia (ICTY), 82 (ICTY), lavia g m 5 ion g ealth/ s s mm -6 s m ocial 7 o ental Con 5 w 0 S g ervice ration packa 5 m , 69, 10 in detention, reinte in detention, s g ent, 3-4 on

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OTHER MANDATORY INFORMATION 306 OTHER MANDATORY INFORMATION 7 30 s 5 ) 7 s t s ure , 12 s s 5 PART ent (NAATI) ittee IA), 168 IA), and Li tate/Territory s inal and Torre inal and S m S m g

, 24 9-60 6 mm g , 123 , anitarian Entry s 5 5 ) Bill, 194 tralia, 119 end s m m s m , 1 Co 7 g of De ity, Appreciation Appreciation of ity, ure (MCAT s anitarian Entry and anitarian Entry s Integrity Mea 5 7 s s 6 s Foru s m s t (MAL), 82, 18 82, t (MAL), 5 s , 2, 22 s , tralia: United in Tribunal Tribunal (MRT), 12, 191 s 5 m ible, 10 3, 19 en’ 7 s 5 pact, 23 lation A lation Amendment lation Amendment w 7 ra s s s ee and Hu ent, 11 and Interpreter m i m unitie g g s titute of Au hip Mea g m s orkforce, 23, 30 23, orkforce, , 19 pon , 4, s s , 23, 24, 30, 39, , 191 , ain’, 30 Non-Hu ent Plannin ic i Wo w s mm or g ity’, 146, 14 o , 83 ity of nationalitie tay s m re m tate lator s s m s w s en, 122 en, lander Affair s s S li ited, 11, 126, 13 co s ent Alert ent Alert Li s Cultural Diver m earch, 30 earch, m pon terial Council coverin terial Council on Abori terial Council on m ter s m o ettle tay; Refu tay; s s s ee al killed ee ion S li aic Fund, 14 ration In ration Occupation ration Le ration Pro ration Revie Tran Li S ‘brain diver revie Diver benefit econo s s ( re s and S w Bill 2003 (MODL), 23, 3 Mu (Identification and Authentication) (Identification Bill 2003 (Migration Agent s s g g g g g ss i trait I Mo Mini Mini N National Accreditation Authority for Mi m Move Multicultural Affair ‘Multicultural Au Mu Mi Mi Mi S MIMIA v B Mini Mi Migration Legi Migration Migration Legi 5 55 5 1 7 7 ) - s 5 55 2003 , 184- 2006, 80 2006, s s s , 19 e 5 ), 121, 126, s m 75 (MOU ), 121, 126, 1 ittee s g (1988), 119 (1988), , 126, 1 126, , s A s ulation 9, 80, 83, 88, 89, S g 57 mm 7 (MRC -9 5 , s centre, 103, 111-12 103, centre, 7 s s tration Authority tration Application g 1, (M s s tandin ealth Ga s , 191-2 7 4 i 6, 93 6, s , 182 in s ervice , online pilot, 28 online pilot, , , 68, 106, 14 kforce, 4, 4, kforce, , 119 ulation 7 ulation, 119 ulation, 5 g s w s s 7 g s s 5 ent co g g ss ent Re er , 4, 57 on m m w encie ent, 18 Re Regi Code of Conduct, 119, 19 119, Code of Conduct, Ta e g s s s s s 6, 6, tralia, 93 tralia, g m encie , 119 s Guinea, 100 Guinea, 5 e mm unity g elf-re Tribunal Tribunal (MRT), 12, 39, initiative end tralia, tralia, g ent ent Re s ent w s ent creenin s ent 75 w m g g ana g g ource Centre s 2 , 4, 80 g 7 boat arrival t, 2, 64, 6 s mm 7 ecurity, 4, 4, ecurity, earch, 290 earch, ion paper ic plan, 18 m w s o ana s s ent Board, 184- ent Board, ervice A g land proce s ss s m e ber of, 119 ter 3 a S m tern Au porary, porary, s , 204 e I s cu Revie m m k s g s s edical m s outh Au oranda of Under 55 trate enior ea cre tatutory tatutory ee al rant Re ration A ration A ration A ration A ration A ration a rant co rant s s s Clu s te ri nu s Iran, 11 Nauru, 100 Ne Papua S 93 Victoria, We m Charge Amendment Bill 2003 di 1 119, 191, 192 non-citizen po (No.6), (MARA), m g g g g g g g g g ariti i i arket re m Mana Manu Medicare Plu Medicare Merit Melbourne, Co Melbourne, Me m Medical Practitioner Middle Ea m Mi Migration Agent Mi Mi Mi Migration Act 1958 m Mi Mi Mi t, 189 t, s s , 84 m Centre, 83 Centre, , 194 , ent, 98-102 ent, 7 s 5 w oval ra m , 13, 21 13, , s e g Conference m g s , 100 , , 100 , , 111-12 , g g s -9, 11 -9, ; re ittee, 184, 186, 196 186, 184, ittee, ition, 82 ition, ent, ne ent, s 7 s 3, 82, 83, 98 , 99-100, 101-2 99-100, , 7 s s ation, 99, 101 99, ation, Centre, 98, 99-100 98, Centre, i mm , 83 Policy tructure ssm , 101-2 , s 5 g radin radin k Force, 4 k Force, s s m 5 ecurity Checkli ittee report e s -8 , 83 s g g orker ent Policy Coordination Policy S in 5 4- ance g Centre ss s 7 w g m ss eeker Mana eeker m Ta , , 98 mm , 3, 64, enou S g s in ent Co g

al g land, 101-2, 194 g s g Guinea, 98, 99 98, Guinea, m -6 ss ht enou by ALO po by m lin anitarian, 6 anitarian, ration Director e I 5 g s g lin w g s g land, 103, 111-12 m i gg s a ance analy ance infor Guinea, 6 Guinea, ylu perfor ille 5 Indi , 8 gg hli u s , 181 202 s I o o o u w g m m m tructure up tructure tructure up tructure s 7 s s s t Audit and Audit s mm s s s s entary Co entary e and Output hore Proce hore ation chart, 14 ation chart, travel docu travel Sm hore territorie hore sm s s s m m , 6- ea tan, 100 tayer s s s ee al ee al ee al ee port s hore Hu hore Proce hore hore A hore hore Character A Character hore perfor off perfor (OIPC), 6, 8, 166 (OIPC), 6, hi key s capacity buildin Enhanced Cooperation Pro infra (PIDC), 64 Chri infra s Off s ANAO report, 193 report, ANAO parent, s Port More Port Manu Nauru, 98, 99, 103, 111-12, 11 Ne Papua hore detection, 8 detection, hore ani s s s s ss s g Off Office of Evaluation and Audit, 12 Audit, and of Evaluation Office of Indi Office Papua Ne Papua Paki Over Off Off Off P Pacific I People Mana People People or Outco Parlia pa over on Optu people people traffickin 1, , 2-3, , , 61 7 s -63 - 7 7 7 57 idence ent, 148 ent, 7 s m aker 1 -6, -6, 7 m trait 7 6 5 7 - tay, 2 tay, 5 S 5 7

S , 39-40, 41-2, 39-40, , , 3 , s m 7 7 5 -8 ra -8, 63 -8, , 2 7 anent), 33-3 anent), IA), 166, 16 166, IA), g afety, 286- afety, s ional, 3 ional, s S , 34- , a 55 2 m holiday holiday 5 g , 23-4, 34 23-4, , s s ation, 16 ation, ation, 33-4 ation, , 7 Centre, 98, 99, 103, 99, 98, Centre, anent), 38-40, 61-2 38-40, anent), i g s ance, 16 s s eekly, 34- eekly, g m m 9-63 m -32, 64 -32, , 1 m 5 w in 7 , 39, 61-3 39, , 4, 63, 8 9-60 5 and, 23, 3 s (OAT 5 e/ 5 5 ss s e , 2 orkin ident m g , 3 for Local Govern for s s m , 23, 34- 23, , , 3 s inal and Torre inal and w s 6-8, ration Pro and Evidence of Re ent rate s g s 5 ibility, 41-2, 62 41-2, ibility, ht g m e ti 7 g g m g g kill ard , 3, 49- in de s ic Entry (per ic Entry of perfor ance infor ance analy ance infor Mi s s w hli and in s trea 0-4, pecific and re o anitarian Entry and anitarian Entry i , 63 s h m g m m m e, avera e, s 5 s s ploy s S ss s , ADV 2 m s ily Entry (per Entry ily m horta hore Proce hore 7 li porary re porary m earch, 149 s s g itor s 2 m s m lander Affair kill tatu 7 Zealand, 98 pecial eli tudent tate- ee al s perfor I analy 1 contribution, 1 contribution, proce Re repatriation and eVi repatriation RRV S Off 111-12, 11 perfor S s s s key hi key inco 34 participation, labour force perfor Econo 44-8, te Fa En 43-8, 62 s vi une w Office of Abori of Office occupational health and O occupation National A National Nauru, National Reconciliation Week, 166 Week, National Reconciliation 286 Day, to Work National Walk National Youth Roundtable, 148 1993 Act Title Native National Centre for Vocational Education Vocational for Centre National Ne Non-Hu

OTHER MANDATORY INFORMATION 308 OTHER MANDATORY INFORMATION 309 s 5 , 66 5 tay, S m 0 HP) ss 7 S ra 5 , ( g ine 7 ed arrival s , 181-2 , 8 m s 0-1 s hore , 6 7 PART 7 s ra 5 -9, 11 -9, g 7 0-2 a Pro ent 7 s 7 -9, -9, m , 7 ; Off 77 e 5 , 66 , 18 5 s g 5 5 , 6 s ation, 2 ation, i ent Vi , 2 , pilot, 68 pilot, , 1 , 189 , s ion, 168 5 , unauthori 7 m 7 s g 7 s m , eeker ss , anitarian Concern, 2 anitarian Concern, , 8 s s i ent, 1 ent, in afety, 2 afety, s

s tralia, 1 tralia, hore), 2 hore), s e m ity National Bu s anitarian Entry and anitarian Entry , 66, 69, 126 , 2 s , 64- , anitarian, 6 anitarian, m ss ory, ory, ity, 6, 148-9 6, ity, m s s s 5 anitarian Pro s g m m mm m s ht m ree , 2 Centre 7 ylu a ti ion g g hop, 148 hop, 7 s s g g 3 g s , Protection , 4 7 , 199, 202 2 ance analy ance infor s a A , 199 , in hli in ent area 5 , g 7 a o g g , 2, g m m ent, 199 ent, ee cate 7 s ss s ork ss s m ultation Report, 6 , 2 g ber of place in er/provider arran er/provider in porary Hu porary m hore Hu hore s s hore Protection, 68 Protection, hore w ional Develop s , 4 s s hore proce hore s

vi s a m s s m ee and Hu s ss pecial Hu rant g ee al ettle ource re ource ee sm trainin Con g Proce S Te vi s s 26, 66- hi key Off On on perfor perfor proce s nu (PDV), (PDV), Protection (on Protection Refu s Privacy Act, 8 Privacy Act, procure productive diver productive Productive Diver Productivity Co Profe Reconciliation Au Reconciliation Place, 166, 168, 1 Refu Q Qanta R raci Protection vi Quality Control Code Quality Control public health and purcha purcha Purcha 5 0 , s 7 s , 191 , e, 186 e, , 16 , 23-6 , , 1 ent s s m 4, 64 s ure 5 s m , 186 0-63 ue ure ure 8 s , 98, 124, 98, , che ea 5 s s 7 7 ss ), 20, 21, S - , 40 tate m ea ea e, 43, 46 43, e, 2 I S 5

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, 44, 46, s , 7 w 9-80 , 20, 1 20, , , 20, 103-19 20, , 5 ss ss (PB 7 5 5 che s , 180 , ate enou (PAL) (PAL) s S g , 20, 1 20, , , 1 , 1 g , 21, 16 21, , m , 81-4 3 7 ent , 21, 22-119 , 21, 120-63 21, , s ti ation, 81 5 , revie , i ms ms ms 7 s 7 Centre, 2 Centre, m s s s m ance indicator -32, 64- -32, 1, 7 5 m , 13 , 13 , 20 tate , 12 on Indi 0, , 2 tination x S s s s 5 ms ms m -6 o, 13, 1 13, o, ful Entry 7 5 et ance effectivene ht tered ite tered tered ite tered tered ite tered 77 , 13 ance effectivene ance effectivene w 7 s s s g g ent initiative s w m m m , 29, encie -6 ervice Charter, 1 Charter, ervice m ance analy ance infor e One, 13, 1 e Four, 16, 18 16, e Four, e Three, e Three, 13, 1 e Five, 16, 18 16, e Five, e T , 24 ini ini ini s hli g 5 s S of perfor hore Parent hore ), 21 ), m m g , 46 m m m m m s m m m S w S ance and Learnin ance, 20-182 ance, ance indicator , 18 -6, 166 ’ Republic of China, 24, 3 ’ Republic ad ad output ite perfor 121-3 perfor ad output output ite perfor m s m m prove 7 5 anent Foru AR tudent m perfor revie 13 perfor (PAE Outco Client financial, 1 i audit of, 18 Outco key hi key indicator inde 12 Outco Approved De Approved S s Outco Outco m Prevent Unla Prevent Portfolio Bud Portfolio a perfor Perth Off Perth Philippine Plaintiff S157/2002 v the Commonwealth Plaintiff Hedland, Port Portfolio Additional E People perfor Perfor Per Perth office, 3 office, Perth Committee, 194 Committee, Progress Inquiry into the Committee National Reconciliation Towards report, 169 169 Affairs, Strait Islander Torres Matters, 72 Discretion in Migration and Entry of 2000, Report Fourth of Bills, in Commonwealth Search Provisions Legislation, 195 281 pay, performance 190 remuneration, (AMEP), Adult Migrant English Program 5, 15, 126, 134, 150-3 Scheme Community Settlement Services (CSSS), 121, 132-3, 155-7 Refugees (CSR) for Community Support 129 Scheme, and Interpreting Translating fee-free 135-6 Services, Humanitarian, 129-31 5 funding, increased Integrated Humanitarian Settlement 129-31 7, 5, (IHSS), Services 125-6 highlights, key 127-36 information, performance Settlement Planning and Information 127-8 Delivery, 125-6 response, review Humanitarian Entrants Review (SSR), 125-6, 130-1, 153 (SARS), 44, 46 Senate Legal and Constitutional Legislation and Constitutional Senate Legal References and Constitutional Senate Legal on Aboriginal and Senate Select Committee on Ministerial Senate Select Committee for the Scrutiny Senate Standing Committee Senior Executive Service, 190 64 Meeting (SOM), Senior Officials 105 Serbia Montenegro, Settlement Database (SDB), 127 127-36 5, Settlement Services, Settlement Services for Migrants and 125 Taskforce, Settlement Services Acute Severe Respiratory Syndrome illegal workers; overstayers illegal workers; membership, 10 membership, and Associated Costs, 115 Movements, Passage Afghanistan, 100, 106-7 Bangladesh, 100 Iran, 117 Iraq, 100, 106-7 100 Pakistan, 100 Palestine, migration, 31, 36 57 business residents, temporary (RCA), 65, 80 and in Persons Trafficking Smuggling, Transnational related Crime, 3 Scheme, 35, 56, 109 see also Afghans, 65, 98 Iraqis, 65 63 59-60, information, performance S Safe Haven, 97 2-8 Review, Secretary’s Refugee Resettlement Advisory Council, 128 Advisory Refugee Resettlement 191 71, 12, (RRT), Tribunal Refugee Review Assisted and Refugee, Humanitarian refugees 81-2 24, entry, refused 35-6 8, Australia, regional Regional Cooperation Arrangements Regional Ministerial Conference on People Regional Sponsored Migration 175 Council (RWAC), Advisory Women’s Regional 12 Corporations (RAC), Aboriginal Registrar of 116-17 Reintegration allowances, 89-90 Removals, repatriation 30 migration, research, Visas Resident Return 92 77, 5, (RHPs), Residential Housing Projects Resolution of Status (ROS), 41-2 17-18 tables, summary resources 34 2, Sue, Professor Richardson, risk management, 187-9 10-11 DIMIA, and functions, role 204 Blind Society, Royal

OTHER MANDATORY INFORMATION 310 OTHER MANDATORY INFORMATION 311 PART 5 allowances, temporary; visas, temporary; allowances, performance information performance see group Advice Industry membership, and Communities Families Stronger 168 Strategy, 7 eVisas, 63 standards, service the Peoples’ visa applications from 7 Republic of China, 87-8 visa cancellations, Hobart office, 40, 47, 48, 54 48, 47, 40, office, Hobart 168 violence issues, family trial, business, 23, 55, 56, 63 40 child, 8 (eVisas), visa lodgements electronic 57 integrity initiatives, Medical Practitioners, 56 193 85-6, 5, overstayers, see also temporary information, 63 4 placement, compliance officer students, 7, 53 47 Australia, Taskforce Tourism statistics the Migration Self-Regulation of Statutory 63, 87-8 students, 3, 7, 49-54, Sudan, 131 32 List (SSSL), Skills Shortage Sydney T 44 37, Taiwan, Tasmania 202 181, 6-7, telecommunications services, 138-9 telephone interpreting, 55-8 residents, temporary performance Residents, Temporary terrorism, 3, 44, 64, 158 Thailand, 64, 65 88 Island, Thursday 12 (TSRA), Authority Strait Regional Torres 88 12, Strait, Torres 47 29, (TVAG), Group Advisory Visa and Tourism tourism, 2-3, 24, 29, 44-6 , 57 regional Australia regional Non-Humanitarian Entry and Stay, Entry Non-Humanitarian Human Resources Torres Strait Islanders Affairs Strait Islanders Torres 170 (SCATSIA), 143 Citizenship celebrations, Australian English as a Second Language courses, 126, 153 Research Commonwealth/State Joint 109-10 Committee, Advisory 32 migration measures, NSW Government, 57 Bodies, Regional Certifying 36 sponsorship, 32 List (SSSL), Skills Shortage Sydney visa distribution, 2, 36 see also 35-6 students, 50 Scheme, 109, 110 291-2 57, 36, 31, 7, Visa, see Skill Stream information, 41-2, 62 see Standing Committee of Aboriginal and state/territories, 35-6, 109-10 state-specific and regional migration, 31-2, State Specific Migration Mechanisms, 292 sex trafficking, 4 sex trafficking, 74-5 trafficking, sex worker 192 v MIMIA, Shaw Singapore 56 skill needs, 23, 35, Area Sponsored Skilled Designated Regional Skilled Independent skilled migrants 194 Review, Skilled Migration, 73 Smartgate, 24 South Africa, 106 South Asia, 80 South Korea, Asia, 2, South West 68 performance Special Eligibility, 22, 126 Special Humanitarian Program, 2, 5, Act 2003 Sponsorship (Measures) staff long stay, 28, 56, 57, 63 57, 56, 28, long stay, 46 stay, short Service (VITS) LanguageLink, 137 Service (VITS) LanguageLink, 63 59-60, Declaratory, Australian 76-7, 92 bridging, 5, 74, 76, 56 business skills, 33, business visitors, 29 cancellations, 36, 87, 88 of Evidence of Residence Certificate Status, 59-60, 63 40 38, child, close ties, 42 27-8, 7, 6, lodgement (eVisas), electronic 47, 52-3, 179, 197 e676, 47-8 61-2 38-40, (permanent), Entry Family 42 41, residents, Former 71 Protection, Further 66-72 25, Humanitarian Program, 67-9 53, 50, 49, offshore, 70-2 68, 53, 50, 49, 28, onshore, 3 student, overseas 41 39-40, 38, 27, 2, parent, 40 39, 38, partner, 68, 61-3, 58, 53, 40, 39, times, processing 71, 113 54 development, professional 113, 70-2, 66, 51, 45, 25, 24, Protection, 130, 163 Refugee, 25 Resident Return, 59-60, 63 Resolution of Status (ROS), 41-2 97 Safe Haven, 47-8 tourist, stay short 35 33-4, Skill Stream, Skilled Independent Regional, 7, 31, 35, 57, 291-2 United States, 44, 46, 50, 65 United States, 64 Uzbekistan, V Translating and Interpreting Victorian 65 64, Vietnam, 8 IDC, Villawood visas asylum seekers; people asylum seekers; Trust Fund, 107 Fund, Trust Refugees (UNHCR), 3-4, 65, 68, 100, 106 Convention Plus initiative, 65 64 26, Committee, Executive 106 program, repatriation 100 98, in Nauru, Afghan refugees boat, 15, 71, 73, 81, 90, 92, 101, 112 82 and stowaways, deserters 81-2 clearance, immigration refused 89-90 removals, see also compliance, 83, 88 compliance, Training kit, 6 Diversity 83-4 examination training, document 196-7 National Training Framework, training, 199, 202 159-60 services, 135-6, 137-40, 137 contract for services, 137 document translating, 135-6 fee-free, 137, 139 high demand languages, 140 on-site interpreting, 137-40 information, performance 138-9 telephone interpreting, biometrics, 7, 73-4, 185 document examination training, 83-4 79 Authority, Travel Internet-Electronic 80 sea crew, United Nations High Commissioner for smuggling 81-4 entry, unlawful 47-9 United Arab Emirates, United Kingdom, 24, 44, 65, 170 United Nations Development Group Iraq Uganda, 131 unaccompanied minors, 162-3 unauthorised arrivals U training translating and interpreting 83 79, documents, travel 202 management services, travel 25 tuberculosis,

OTHER MANDATORY INFORMATION 312 OTHER MANDATORY INFORMATION 313 PART 5 Australasia Economics report, 169 Economics report, Australasia 123 Australia, Diversity 28 applications, eVisa 128 127, Australia’, ‘Life in user testing, 179 Parents in Australia, 162-3 53 37, 27, Australia, to repatriation 15 6, review, Special Humanitarian Program, 2, 5, 25, 66 Program, Special Humanitarian 28, 29, 36 student, 3, 87-8 student, cancellations, 51-2 student guardian, 292 35-6, 31, 2, state specific and regional, 28 Business, temporary, 40 child, temporary, 103 25, Humanitarian, temporary, 163 162, 130, 70-2, Protection, temporary, 55-8 residents, temporary total, 2 tourism, 29 62 43-8, 2-3, visitor, 74 witness protection, 62 47, 44, 28, 3, holiday, working 3, makers, holiday visitors and working 28, 43-8 79 Authorities, Travel Electronic Visitors, 45-6 Non-ETA 43 24, rate, non-return 24 information, performance Yugoslavia, former, 82 former, Yugoslavia, Y Welfare of Humanitarian Minors without of Humanitarian Welfare Wheen, David, 65 174-5 73, 8, approaches, whole of government 68 at Risk (WaR), Women 77 Residential Housing Project, Woomera departmental processes, work 62 43-8, 28, 2-3, makers, holiday working W 82 Unit, Crimes Screening War website(s)