ANNUAL REPORT 2016 The next phase of growth 2
Content
Year 2016 in brief...... 03 Governance...... 59 CEO’s review...... 04 Corporate Governance Statement 2016...... 60 03 Risk management...... 80 Strategy...... 07 Neste Remuneration Statement 2016...... 85 01 Vision and megatrends...... 08 Strategic targets...... 09 Review by the Board of Directors 2016...... 99 Business areas in brief...... 12 04 Key figures...... 111 Key events 2016...... 14 Calculation of key figures...... 113 Key figures 2016...... 15 Quarterly segment information...... 115 Information for investors...... 17 Financial Statements...... 116 Sustainability...... 19 05 Consolidated Statement of Income...... 117 02 Managing sustainability...... 21 Consolidated Statement Materiality assessment...... 24 of Comprehensive Income...... 117 Stakeholder collaboration ...... 25 Consolidated Statement of Financial Position...... 118 neste.com Neste's sustainability reporting 2016...... 28 Consolidated Cash Flow Statement...... 119 Climate and resource efficiency...... 29 Consolidated Statement of Changes in Equity...... 120 Neste’s 2016 was a Sustainable supply chain...... 36 Notes to the Consolidated Financial Statements...... 121 year of exploring the Sustainability of our operations...... 41 Parent Company Income Statement...... 176 renewable future. Here’s our inspiring Key figures...... 50 Parent Company Balance Sheet...... 176 year in a nutshell! GRI Index and UN Global Compact ...... 51 Parent Company Cash Flow Statement...... 177 Principles for calculating the key indicators...... 56 Notes to the Parent Company Watch Independent Practitioner’s Assurance Report ...... 57 Financial Statements...... 178 the video Proposal for the distribution of earnings and signing of the Review by the Board of Directors and the Financial Statements...... 196 Auditor’s Report...... 197
ANNUAL REPORT 2016 / Content 3
Year 2016 Investments in brief EUR 287 422 safe days million
Neste’s renewable Comparable diesel reduced operating profit EUR Leverage ratio 6.7 million tons in 983 15.4% greenhouse gas million emissions Our dividend The proportion Over proposal for of waste and 2016 is residues in the renewable raw 1,000 stations in materials nearly 1.30€ the Baltic Sea per share region Revenue 80% EUR
11,689 In 2016, we built sustainable solutions for the needs of transport, million businesses, and consumers and helped our customers to reduce their carbon footprints with our high-quality, low-emission renewable products, Return on average and high-grade oil products. capital employed after tax We are heading towards our next stage of growth, where our renewable 16.9% (ROACE) products will play a key role. Already today, we are the world’s largest producer of renewable diesel refined from waste and residues. We are also committed to developing significant business from outside road traffic renewable product markets by 2020.
ANNUAL REPORT 2016 / Year 2016 in brief 4 We will continue to grow
The strong will of climate policy atmosphere, and they are showing interest has an impact on our operating in our views to reduce climate emissions. In environment California, we have helped cities, counties and companies to reach their climate goals. In recent years, global discussion related to Also elsewhere, cities are mobilizing to reduce climate change has been one of the key drivers emissions. in our operating environment. The international climate agreement which entered into force in In Europe, the renewable energy direc- November 2016 is one of the most important tive paves the way for growing the share factors affecting our operations and the entire of renewable energy to 20% of all energy industry over the next few years and decades. consumption by 2020. In addition, the pro- What places more emphasis on the agree- posal for a new renewable energy directive ment is that it was also signed by the largest for 2021–2030 is ambitious and its target countries: China, India and the United States. is to raise the share of renewables to 27% The political situation has sped up the global by 2030. Norway has set ambitious targets markets: the next aim is to tackle the climate.
Many countries are also showing a new approach to climate questions on a nation- “Companies al level. In Canada, the new Government and Prime Minister have shaped the political do not succeed without having a greater vision. For us, it’s a cleaner future.”
ANNUAL REPORT 2016 / CEO’s review 5
for the biocontent of traffic fuels, and Sweden aims and markets, and developing renewable plastics and to discontinue the use of fossil fuels altogether. In solvents together with our customers. The share of 100% Finland, biofuels play a central role in the new energy renewable diesel is and climate strategy reaching to 2030. The sale of 100% renewable diesel has grown steadily in Europe and North America, as it is an effective solu- expected to grow to In the short-term, our operating environment is affect- tion to reducing greenhouse gas and other emissions ed by the UK’s withdrawal from the EU and the after- in the present motor vehicle pool. This year, we expect math of the US presidential election. We are actively 100% renewable diesel to grow its share to 25% of engaged in political decision-making concerning us total renewable diesel sales volumes. and our industry in Europe, but also globally. 25% We are now closer to our customers and their needs of total renewable We help our customers to combat on all fronts. We are not selling a product alone – we climate change and to promote sustainable are selling a full package which includes services that diesel sales development produce added value.
volumes in 2017. We have successfully implemented our two-pronged Way Forward and safety lead the way strategy: we want to be the leading provider of low-carbon solutions in the Baltic Sea markets and to I am more than happy that our Way Forward way of grow globally in renewables. The best indication of our working has become a natural part of the Neste way success is that, in 2015, we reached the best results of doing business. We utilize the expertise of different in our history, which we were able to exceed in 2016. parts of our Group in customer relationships, and we This is a great accomplishment from our personnel, are also working with our partners to increase our but also from our customers who have helped us reach expertise. these excellent results. Safety is a key part of our new Way Forward approach. We have developed a low-sulfur marine fuel and have We are moving forward systematically and I believe gained the Baltic region’s significant shipping com- that we will produce excellent results and be global panies as our customers. In Finland, we are revamp- leaders in terms of safety. ing the Neste K station network to be even more customer-oriented and we have responded to our I am very satisfied with our employees. They are an customers’ wishes by launching Neste MY Renew essential force in the development of our operating able Diesel made totally from waste and residues. We methods and very committed to their work. I believe are also looking for growth from new business areas this is affected by our company's straightforward
ANNUAL REPORT 2016 / CEO’s review 6
To celebrate Finland’s and inspiring vision and our ability to make a change. this donation, we want to do our part in ensuring that Our employees know that they are doing work with a we can keep on finding qualified and diverse know- centenary, we donated purpose. This is also reflected in the recruitment of new how in Finland for our future competitiveness and new employees. innovation. EUR Responsibility has a central role We will be bold and experimental in 2017 in our strategy and operations We will continue to focus on our strategic objectives. 1.5 Companies do not succeed without having a bigger We will make sustainable growth possible by offering vision. For us it’s a cleaner future. We are very solutions not only for traffic, but also for the chemical million committed to the UN’s Sustainable Development and plastics industries. It is important to secure the Goals. I believe that they give international companies, company’s cash flow and profit, and to take care of the to four Finnish Neste included, a framework we can use to even underlying factors, such as the availability of our plants better guide our operations to support sustainable and the fulfillment of our safety goals. Securing the universities. development. We want to be involved in producing availability of renewable raw materials is essential for added value for people, the economy and the the success of our strategy. environment. I encourage all Neste employees to take responsibility For the eleventh time, Neste made it into the Global for your development. We need to adopt and learn 100 list of the world’s most responsible companies. We new things, new technologies and new operating improved our position from 39th to 23rd and we were methods. Not all experiments pay off, but we can learn rated the best company in the oil and gas sector. We and get new perspectives from them. In this way, we have been on the list continuously for longer than any can keep on developing and become a closely knit other energy company in the world. team which leads our company forward. We do not go with the flow, we lead it. This also benefits our Our expertise helps us to develop customers and shareholders. new products and services
Neste has a legion of experts at its service. Matti Lievonen The personnel’s expertise and commitment to President & CEO common goals create a strong foundation for Neste’s success. We are grateful to Finland and its educa- tional system for being able to recruit such skillful employees. To celebrate Finland’s centenary, we do- nated EUR 1.5 million to four Finnish universities. With
ANNUAL REPORT 2016 / CEO’s review 7 01 Our vision is to create responsible choices every day. We are defined by Strategy what we do and the legacy we leave behind. We offer Vision and megatrends...... 08 alternative solutions that Strategic targets...... 09 will make the world a better Business areas in brief...... 12 place to live in. Key events 2016...... 14 Key figures 2016...... 15 Read more We have two strategic Information for investors...... 17 targets: we want to be the champion in the Baltic Sea area and seek growth in the global renewable markets.
Read more
ANNUAL REPORT 2016 / Strategy 8
Vision and megatrends
Our vision is to create innovative low-carbon solutions. We are defined by what we do and the legacy we leave behind for future generations. We offer alternative solutions that will make the world a better place to live in.
Creating responsible
Vision choices every day
The best way to predict the future is to create it. We do not settle for adapting our operations to changing market conditions – we shape the change. Neste is creating a more environmentally sound future.
People want Smart Demand for Climate Digitalization to consume in technologies energy is change must enables a lot a sustainable become more increasing be addressed manner common Megatrends
Megatrends are global changes that always offer new business opportunities.
ANNUAL REPORT 2016 / Strategy / Vision and megatrends 9
Strategic targets
Baltic Sea Global Renewable Champion Growth targets Strategic
Our customers We will We will boost the Renewable Renewable We will expand We will increase are the key to significantly improve competitiveness products in products the sourcing of our production our success our reliability of our refinery road traffic outside of road our waste and capacity and safety operations by traffic residue raw Focus Focus areas renewing materials
Measured by Net The utilization rate is Yearly additional Neste’s The proportion The waste and The production Promoter Score 97.5% by 2020 margin above renewable diesel of our sales residue raw capacity road methodology. USD 5.5 per barrel brand is outside of road material base map will be Target: improving Our safety score introduced to traffic increases to is extended by announced trend in 6 month is in the highest the European 20% by 2020 making during 2017 cycles quartile compared markets and its investments to other European growth The first throughout our refineries by 2020 continues in sample batch of value chain and (347 days per year California renewable plastics attracting new
Indicators without safety will be produced partners incidents) in 2017
ANNUAL REPORT 2016 / Strategy / Strategic targets 10
Baltic Sea Champion Strategic target 1 We are helping to combat climate change by becoming the leading provider of low-carbon solutions in the Baltic Sea markets.
Our focus areas Achievements in 2016 Next steps
Our customers are the key to our • We offered a unique range of high-quality fuel solutions that combine both fossil • We will continue to develop our selection and solutions to success and renewable fuels to enable our customers to reduce their greenhouse gas answer the changing requirements of our customers and emissions. Thanks to our fuel solutions, our customers around the world were bio-legislation. able to reduce their greenhouse gas emissions by 6.7 million tons in 2016. • We will continue to develop our digital services to further • We invested in improving our customer satisfaction monitoring process and improve our customer experience. expanded the process to cover all our customer segments in the Baltic Sea • We will continue our efforts to improve our supply capacity markets. and minimize quality nonconformances. • We improved our digital services. In the Baltic countries, we enabled cardless refueling for our heavy traffic customers. • At the start of 2017, we launched our renewable diesel made 100% from waste and residues for Finnish motorists under the brand name Neste MY Renewable Diesel. • We expanded the distribution of our Neste Pro Diesel to the Baltic countries and began distributing low-sulfur marine fuel in Sweden.
We will significantly improve our • Our total recordable incident frequency (TRIF) was 2.8. • Our TRIF target for 2017 is 2.1. The long-term goal is to have reliability and safety • We conducted a risk assessment and created an action plan aiming to systemati- zero accidents. cally improve process safety. • We plan to implement a safety improvement program • We implemented a reliability development program for two production lines, focusing, among other things, on contractor and process focusing for example on preventive maintenance of critical equipment and com- management. We will also continue to concentrate on safety petence development. management.
We will boost the • Our strategic investment program as well as the merger of our Naantali and • We will complete the merger of our Finnish refineries in 2017. competitiveness of our refinery Porvoo refineries into a single refinery unit continued. The investment program • We will continue to improve our flexibility in raw materials. operations by renewing aims to improve the competitiveness of our refinery operations, product portfolio, • We will continue to develop our energy efficiency. and flexibility in raw materials. • A joint project between Neste, Veolia and Borealis to arrange power plant opera- tions and build a new power plant in Kilpilahti, Porvoo, was confirmed. • Our additional margin was USD 5.5 per barrel.
ANNUAL REPORT 2016 / Strategy / Strategic targets 11
Global Renewable Growth Strategic target 2 We continue to grow in a profitable manner in the renewables markets, and we keep ahead of our competitors.
Our focus areas Achievements in 2016 Next steps
Renewable products in road traffic • We expanded our renewable diesel markets to cover U.S. cities and • We will continue to develop our main market segments and expansion counties such as San Diego and Sacramento. to new customer segments. • The new European standard for paraffinic diesel, EN 15940, boosted • We will improve our brand visibility in renewable solutions. the sale of our renewable diesel in Europe.
Renewable products outside of road • We partnered with IKEA to produce renewable, bio-based plastics. • We will continue to develop our business model for bio-based plastics traffic Our joint goal is to expand the cooperation to other new technolo- and extending our discussions with potential customers. gies and solutions. • We will continue to develop our renewable solvents business together • Oslo Airport became the first airport in the world to offer Neste’s with our customers and partners. renewable aviation fuel. • We will continue to develop new renewable fuel solutions for the avia- • Avantherm started using Neste’s renewable isoalkane for its renew tion industry together with our customers and partners. The objective is able products for transferring heat and cold. that Neste’s renewable aviation fuel will be available at selected airports in Europe and the U.S. by 2021. • We aim to increase the proportion of our renewable solutions outside of road traffic to 20% of the total sales volume by 2020.
We will expand our waste and residue • In 2016, waste and residues accounted for nearly 80% of our • We will continue to expand our renewable raw material base to raw materials sourcing renewable raw material usage. lower-grade waste and residues. • We will continue our commercial operations worldwide and cooperate with selected partners throughout our value chain. • We will invest in our capability to also process lower-grade raw materials.
We will increase our production • The annual production capacity of our renewable products increased • We are looking for new options to increase our production capacity by capacity by 8% to 2.6 million tons. implementing a program with the aim of maintaining our leading market • The utilization rate of our renewable product refineries was 88%. position in growing markets worldwide.
ANNUAL REPORT 2016 / Strategy / Strategic targets 12
Business areas in brief
Neste has three business areas Business areas in figures
2016 2015 2014 Revenue Oil Products 7,395 7,467 11,285 Renewable Oil Products Oil Retail* Renewable Products 2,690 2,372 2,269 Products Oil Retail 3,552 3,748 4,294
offers low-carbon solutions that offers renewable diesel, is a notable marketing are based on high-quality oil renewable aviation fuels, organization for the company’s Comparable operating profit products and related services. renewable solvents and extensive range of services and Oil Products 453 439 285 raw materials for bioplastics. high-quality products. Renewable Products 469 402 239 Main market areas are the Oil Retail 90 84 68 Baltic Sea area and rest of Main market areas are Europe 797 stations in Finland, 71 in the Europe and North America. and North America. St. Petersburg region in IFRS operating profit Northwest Russia, and Oil Products 563 389 -110 195 stations in the Baltic Renewable Products 518 233 207 countries Oil Retail 89 79 68 (Estonia, Latvia and Lithuania). Capacity 15 million tons Capacity 2.6 million tons Net assets In total per year. per year. 1,063 Oil Products 2,424 2,320 2,160 stations. Renewable Products 1,811 1,884 1,923 * Oil Retail business area will Oil Retail 196 184 201 be called Marketing & Services from 7 February 2017 onwards. Comparable return on net assets (RONA) Oil Products 18.7 18.2 12.4 Renewable Products 25.9 21.8 13.3 Oil Retail 47.5 41.2 27.6
Capital expenditure Oil Products 249 453 276 Renewable Products 104 28 113 Oil Retail 31 37 19
ANNUAL REPORT 2016 / Strategy / Business areas in brief 13
Oil Products Renewable Products Oil Retail*
Customers: Customers: Customers: Consumers, professional transportation, customers in Oil companies and companies marketing oil, lubricants, Oil companies, retailers, wholesale customers such as the aviation, shipping, industrial and agricultural sectors, and fuel products. professional transportation and municipalities, chemical municipalities, heating customers, and distributors. industry producers, and major brands.
Strengths: Strengths: • Extensive selection of high-quality products, Strengths: • Best customer experience including products combining fossil and renewable • High-quality renewable products designed for • High-quality products and services products present-day engines, distribution systems, and • Strong brand • Advanced refineries processes • Extensive station network • Flexibility in raw materials • Reliable production technology enables flexible use • Customer solutions that create additional value • Flexible and reliable customer solutions of raw materials • Global customer base and supply chain Main demand factors: Main demand factors: • Developments in traffic and transport volumes • Economic growth is increasing the global demand Main demand factors: • Motorists’ growing expectations for service for oil products • Climate change and reduction of emissions • Stricter oil product quality requirements • Increasing requirements to use renewable energies, • Increasing demand for solutions containing both particularly in Europe and the U.S. Market position: fossil and renewable fuels • Energy security and reduction of dependency on Leading market position in Finland. Among the leading crude oil operators in Estonia, Latvia, Lithuania, and the St. Peters- • Pioneering brands that want to provide consumers burg region in Northwest Russia. Market position: with more sustainable and renewable solutions Leading position in the Baltic Sea wholesale markets and strong global operator in Group III base oils. Main competitors: Market position: Other large retailers in Finland, the Baltic countries, and Neste is the world’s largest producer of renewable diesel. Northwest Russia. Main competitors: Its share of the world’s total renewable diesel production Advanced refineries in Northwest Europe, Russia, and in capacity is 60%. Our renewable diesel helped to reduce * Oil Retail business area will be called Marketing & the Middle East. greenhouse gas emissions by 6.7 million tons in 2016. Services from 7 February 2017 onwards.
Main competitors: Other renewable diesel producers in the U.S. and Europe as well as producers of conventional biodiesel.
ANNUAL REPORT 2016 / Strategy / Business areas in brief 14
Key events 2016 24 November Distribution of 10 November low-sulfur marine Neste arranged fuel in Sweden an open announced dialogue with stakeholders
5–6 August Neste's renewable 6 September 9 December diesel set the Renewable pace for Weekend Neste and IKEA 15 April diesel for charity Festival partnered to Distibution of deliver renewable, 2 November from waste ham Neste Pro Diesel bio-based EUR 1.5 million fat expanded plastics to universities to Latvia in Finland
28 October 22 January 22 April The City of Neste’s renewable Neste’s 11 August San Diego aviation fuel Pre-order the The County of switched to offered at Oslo Future project Sacramento chose Neste's Airport gained millions Neste’s renewable renewable of viewers diesel diesel
15 January Renewable diesel used at the Super Bowl City fan village
ANNUAL REPORT 2016 / Strategy / Business areas in brief 15
Key figures 2016
Revenue, EUR million Operating profit, Comparable operating Sales by region from EUR million profit, EUR million in-house production, %
Finland 40% (40%) 20,000 1,200 1,155 1,000 983 925 Other Nordic 17,649 17,238 countries 16% (14%) 1,000 15,011 800 Other Europe 30% (34%) 15,000 USA and Canada 12% (8%) 800 11,689 699 596 583 Other countries 3% (3%) 11,131 632 600 10,000 600 400 340 400 324 5,000 200 200 150
0 0 0 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
Personnel (average) Leverage ratio, % Return on average Sales by product from capital employed after tax in-house production, % (ROACE), % Diesel fuel 35% (34%) Motor gasoline and gasoline 6,0006 000 50 20 components 27% (26%) 5,031 5,097 43.2 16.9 Jet fuel 3% (4%) 5,0005 000 4,989 4,906 5,013 16.3 40 37.9 Base oils 3% (3%) 15 Heating oil 1% (0%) 4,0004 000 30.0 30 29.4 11.7 10.1 Heavy fuel oil 10% (8%) 3,0003 000 10 Renewable fuels 14% (16%) 20 Other products 7% (9%) 2,0002 000 15.4 5.0 5 10 1,0001 000
0 0 0 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016
ANNUAL REPORT 2016 / Strategy / Key figures 2016 16
2016 2015 Change, % Income statement Revenue, MEUR 11,689 11,131 5% Operating profit, MEUR 1,155 699 65% Financial targets Comparable operating profit, MEUR 983 925 6% Profit before income taxes, MEUR 1,075 634 70% EBITDA, MEUR 1,521 1,057 44% Comparable EBITDA, MEUR 1,349 1,284 5% A leverage ratio of Comparable net profit, MEUR 793 726 9% Profitability Return on equity (ROE), % 28.1 19.7 43% 25–50% Return on capital employed, pre-tax (ROCE), % 22.6 14.7 54% Return on average capital employed, after tax (ROACE), % 16.9 16.3 4% Financing and financial position Total equity, MEUR 3,755 3,104 21% Interest-bearing net debt, MEUR 683 1,291 -47% Capital employed, MEUR 5,226 4,991 5% Equity-to-assets ratio, % 50.6 46.1 10% Leverage ratio, % 15.4 29.4 -48% ROACE of at least Net cash generated from operating activities, MEUR 1,193 743 61% Share-related indicators Earnings per share (EPS), EUR 3.67 2.18 68% Comparable earnings per share 3.10 2.84 9% Equity per share, EUR 14.60 12.06 21% 15% 1) annually over Dividend per share, EUR 1.30 1.00 30% the long-term Dividend payout ratio, % 35.4 1) 45.8 -23% Dividend per comparable earnings per share, % 41.9 1) 35.2 19% Price/earnings ratio (P/E) 9.94 12.66 -21% Our dividend policy is Share price at the end of the period, EUR 36.50 27.63 32% to distribute at least Average share price, EUR 32.25 23.54 37% Highest share price, EUR 40.78 27.70 47% Lowest share price, EUR 25.42 19.91 28% Market capitalization at the end of the period, MEUR 9,359 7,084 32% 40% Other indicators of our comparable Cash-out investments, EUR million 407 505 -19% net profit as dividend Average number of personnel 5,013 4,906 2% Research and development expenditure, MEUR 41 41 0% Total refining margin, USD/bbl 10.38 11.79 -12% Total Recordable Injury Frequency per million hours worked (TRIF) 2.8 3.3 -15% 1) Board of Directors’ proposal to the Annual General Meeting
ANNUAL REPORT 2016 / Strategy / Financial targets 17
Information for investors
Neste shares are traded on Nasdaq Helsinki under the Holders of proxies are requested to forward them when trading code NESTE. The company had 64,794 (69,242) stating their wish to participate, ensuring that they reach shareholders as of the end of 2016. the company by 4 pm on 30 March 2017 at the latest.
Annual General meeting Dividend payment in 2017: Neste Corporation’s Annual General Meeting will be held on Wednesday, 5 April 2017 at 1 pm EET at • 24 March 2017: AGM record date Messukeskus at Messuaukio 1, Helsinki. Registration • 7 April 2017: Dividend payment record date and the distribution of voting papers will begin at • 18 April 2017: Dividend payable 12 am. Shareholders wishing to participate in the Annual General Meeting should inform the company by The Board of Directors will propose to the AGM that 4 pm on 30 March 2017 at the latest by the following a dividend of EUR 1.30 per share shall be paid for the steps: financial year ending 31 December 2016.
Interim reports in 2017 Neste Corporation will publish financial reports in 2017 Registration for the AGM: as follows:
• visiting www.neste.com/investors • Interim Report January–March 2017: 27 April 2017 and following the instructions given • Half Year Financial Report January–June 2017: there, or 3 August 2017 • phoning +358 (0)20 770 6862 • Interim Report January–September 2017: (Monday–Friday, 9.00 am–4.00 pm 26 October 2017 EET), or • faxing +358 (0)10 458 5440, or Interim Reports are published in Finnish and English • writing to Neste Corporation, and can be downloaded at www.neste.com/investors. Annual General Meeting, POB 95, FI-00095 Neste.
ANNUAL REPORT 2016 / Strategy / Information for investors 18
Shareholder structure, % Earnings per share and Shareholders’ total Contact information dividend per share, EUR return, indexed Investor Relations: Jyrki Mäki-Kala 4.0 600 CFO 3.67 3.5 Tel. +358 (0)10 458 11 500 3.10 [email protected]
3.0 2.84 400 2.5 2.18
2.04 Juha-Pekka Kekäläinen
1.89 300 2.0 Vice President, Investor Relations 1.5 1.60 1.30* 200 Tel. +358 (0)10 458 11
1.0 1.00 [email protected] 0.70 0.65 0.65 0.61 100
The Finnish State 50.1% (50.1%) 0.5 0.38 International institutions 30.3% (25.0%) 0.22 0.0 0 Debt Investor and Banking 2012 2013 2014 2015 2016 Finnish institutions 10.1% (13.8%) 2012 2013 2014 2015 2016 Relations: Finnish households 9.6% (11.1%) Earnings per share Total revenue from Neste share (index) Mika Rydman Dividend per share STOXX Nordic Return (index) Vice President, Group Treasurer Comparable earnings per share Tel. +358 (0)10 458 11 * 2016: Board’s proposal to [email protected] the Annual General Meeting
Neste’s general e-mail address Neste share’s trading Neste’s share Total shareholder for investors: volumes in 2016, % performance 2012–2016, EUR return, % [email protected]
50
50 40 44.1 41.0 40 35.7 30 30 20 20
10 Nasdaq Helsinki 61.2% (62.5%) 10 Chi-X Europe 20.0% (24.5%) 0 0 BATS Europe 6.6% (5.2%) 2012 2013 2014 2015 2016 2014 2015 2016 Turquoise 12.2% (7.8%)
ANNUAL REPORT 2016 / Strategy / Information for investors 19
Transparency: We were the world’s first major palm oil using company to publish a complete list of our crude palm oil suppliers Climate Change: on our website. We helped our customers 02 around the world to cut their climate emissions by 6.7 million tons, equaling Sustainability annual emissions of 2.4 million passenger cars.
Managing sustainability...... 21 Materiality assessment...... 24 Stakeholder collaboration...... 25 Neste's sustainability reporting 2016...... 28 Climate and resource efficiency...... 29 Sustainable supply chain...... 36 Sustainability of our operations...... 41 Key figures...... 50 GRI Index and UN Global Compact...... 51 Human Rights: Independent Practitioner’s Assurance Report...... 57 We launched a comprehensive program on human and labor rights, and published our Human Rights Principle. ANNUAL REPORT 2016 / Sustainability 20 Sustainability highlights
Our most significant Record-high share of climate contribution waste and residues has to do with cutting global climate emissions:
7 Mt Target 2017 22% various With our vegetable oils renewable fuels 6.7 Mt 2016 we reduced 2.4 greenhouse million 6.4 Mt 2015 78% waste and gas emissions passenger cars. residues by the annual 5.6 Mt 2014 emissions of Our refineries are technically capable of utilizing 4.8 Mt 2013 100% waste and residues to produce renewable products.
The crude palm oil Safe Days We were During 2009–2016 in 2016 included in we improved our we use was 287 • the Dow Jones energy efficiency by Sustainability Indices Safe Days • the CDP Climate and more than Forest lists among the
100% 25 in 2015 leading performers GWh. certified and • the Global 100 list in 855 fully traceable. 2017 for the 11th time.
ANNUAL REPORT 2016 / Sustainability / Sustainability highlights 21
Managing sustainability
“External parties continue to have higher the dialogue show that we are focused on the expectations for companies’ sustainability. right things. This is a good starting point for the We have seen this trend particularly among year 2017. investors and analysts. When evaluating the companies’ sustainability, risk assessments Sustainability is an integral part of our everyday are supplemented with more comprehensive business. In this report, we discuss particularly impact and value development assessments. those activities that are related to climate and Furthermore, the legislation requires more resource efficiency, sustainable supply chain, comprehensive sustainability reporting from and sustainability in our operations. For more companies in 2017. information about our sustainability work, please visit our website www.neste.com/sustainability .” In 2016, we engaged in extensive international dialogue with our stakeholders to gather their Simo Honkanen, expectations. It is vital for us to continue to SVP, Sustainability and Public Affairs understand these expectations. The results of
International conventions islation, also the expectations and views and commitments underlie of our key stakeholders, and the special Neste's sustainability work requirements of different markets guide our We seek sustainable The international climate agreement signed sustainability work. growth by offering in Paris in December 2015 is the most sustainably-produced essential factor guiding our industry in The identification, measurement, and the coming years and decades. The UN follow-up of the overall impact of our oper- solutions that mitigate Sustainable Development Goals ratified in ations will be a particular target for devel- climate change to the September 2015, on the other hand, pro- opment in 2017. We aim to understand our vide international companies, including us, impact on environment, society, and our needs of customers with a comprehensive framework guiding stakeholders more extensively than in the and society. sustainability work. Besides the above-men- past. As a company, we are moving from a tioned international agreements and leg- footprint mindset to the handprint mindset.
ANNUAL REPORT 2016 / Sustainability / Managing sustainability 22
Sustainability and business: The SVP, Sustainability and Public Affairs, and SVP, at the meetings of the Board of Directors and Neste not one without the other HR & Safety, who are both members of the Executive Executive Board, as well as the management teams As an international forerunner in its industry, Neste Board, carry the main responsibility for the day-to-day of the business areas and refineries, the organizations recognizes its responsibility as a provider of renewable management of the company's sustainability work. responsible for practical sustainability work. solutions, and as a driver of circular economy. Matters related to sustainability are reviewed regularly
We are building the low-carbon economy and society in cooperation with our customers and partners in several Sustainability Management at Neste continents, also by combining the means of different industries. We help our customers to replace crude oil based products and raw materials completely with Continuous stakeholder engagement guides and supports Neste’s sustainability work. renewables.
In accordance with our value proposition, we produce Functions supporting development of sustainability: fossil fuels as resource-efficiently as possible. In the production of renewable fuels, we only use sustainably Sustainability and Public Affairs HR and Safety produced raw materials, of which already 78% consists organization organizations of waste and residues.
Organization of sustainability work Board of Directors annually Board of The Board of Directors approves policies covering approves the company strategy. Directors sustainability, and monitors how Neste performs in terms of sustainability. Neste Executive Board is responsi- Management of sustainability work in practice: ble for outlining the company’s strategic approach to Executive Board approves Neste • Development of sustainability policies sustainability and monitoring how sustainability is reflect- sustainability work plans. Executive Board • Development of sustainability work plans ed in the business unit and support function operations. • Implementation of the plans by business areas and various functions Sustainability work plans and objectives Sustainability work is the enabler of our business Business are aligned with the company strategy strategy, and sustainability goals are an integral part of Areas the business area objectives. For example, the develop- and the needs of business areas. ment of Neste's safety management and practices, as well as increasing the use of waste and residues in the production of renewable products are topical strategic Sustainability work in practice engages all Neste employees. focus areas that require sharing of competence and cooperation across organizational boundaries.
ANNUAL REPORT 2016 / Sustainability / Managing sustainability 23
All of our refineries and the company-managed security Our key sustainability principles: stockpiles have been certified in accordance with the The extent and criteria requirements of the ISO 9001, ISO 14001 and OHSAS • Code of Conduct 18001 standards. All of our renewable diesel refineries of Neste’s sustainability • Sustainability Policy have ISCC (International Sustainability and Carbon Certi- work extend beyond • Sustainability Principles for Biofuels fication) and RSPO (Roundtable on Sustainable Palm Oil) • HR Policy certificates, and they have been approved by the U.S. regulatory and market • No-Deforestation and Responsible Sourcing Environmental Protection Agency (EPA). requirements in many Guidelines for Renewable Feedstock • Human Rights Commitment areas. • Human Rights Principle (new) • Supplier Code of Conduct (new)
Preventing deforestation Neste's sustainability guidelines, policies and principles in supply Impact apply to the company as a whole. Human rights chain, issues in Climate emission assessment particularly of raw supply chain, reduction with own with regards particularly products, low- material Neste's Supplier Code of Conduct was ratified in to crude palm supply with regards to carbon product oil December 2015. It includes all of the sustainability prin- crude palm oil* range development chains* ciples required of our suppliers of goods, services and Stakeholder raw materials, and their implementation has continued engagement and corporate throughout the year 2016. requirements Energy citizenship
Extending beyond efficiency of own Operating in operations* particularly in refinery accordance Assessing We conducted an assessment of Neste's impact on Safety of own communities environmental with the IED Water and contractors’ and social human rights with the nonprofit organization BSR (Busi- Directive issues operations* impacts ness for Social Responsibility). Based on the assess- (Industrial Emissions of crude oil ment, we prepared our Human Rights Principle, which Directive) Neste Executive Board approved in December 2016.
Integrated management system Our operations are guided by business area-specific certified management systems, which correspond to Regulatory and market requirements
the requirements of the environmental, health and safe- requirements Compliant with ty, and quality standards issued by ISO and OHSAS. Internal and external audits, conducted by an inde- pendent operator, are used to assess the effectiveness The extent and criteria of Neste’s sustainability work of the systems. * In the future, development in this area will extend even further beyond regulatory requirements.
ANNUAL REPORT 2016 / Sustainability / Managing sustainability 24
Sustainability of our operations Developing advanced
Crucial biofuels Climate and resource efficiency Ensuring the Materiality sustainability of Developing a Developing raw materials Sustainable supply chain strategic vision of portfolio of assessment responsible energy renewable raw solutions in the materials future Environmentally Our materiality matrix describes our key sustainability sound and compliant Ethics, performance topics. The matrix is based on a materiality assessment integrity and conducted once every two years with our key stake- Increasing reliability Human rights in material and energy holders. The most recent one was conducted in fall supply chain efficiency Talent attraction 2016. The next assessment will be conducted in 2018. Developing new and retention renewable solutions Increasing use of Conducting the materiality assessment with our stake- Sustainability- waste and residues as based value raw materials holders is one of the examples of our commitment to propositions to customers Economic the principles of AA1000APS (2008) standard, consist- viability and ing of inclusivity, materiality, and responsiveness. financial Decarbonizing responsibility Forerunner in societies Incident-free to owners Neste’s net impacts sustainability operation and The content of sustainability reporting has been on environment and Preventing safety of our Traceability society deforestation and people and specified in accordance with the GRI G4 Sustainability and transparency biodiversity loss in Open and society Reporting Guidelines. Our Sustainability Report supply chain honest of raw material communication supply chain emphasizes the topics determined as the most essen- and stakeholder Good corporate The significance of the material tial in the materiality assessment. citizenship and engagement stakeholders stakeholders tax contribution issues presented in the matrix is significant or crucial Of the 24 topics identified and considered the most Developing wellbeing at important by stakeholders in the materiality assess- work Significance to external external to Significance Crucial ment, ten are related to climate and resource efficiency, eight to the sustainability of our operations and six to Measuring and reducing water the sustainability of our supply chains. These three key footprint
sustainability areas make up the frame of our sustain Significant ability reporting in 2016, similarly to 2015. stakeholders stakeholders Significance to external external to Significance
Diversity and equal opportunities Small Significant Crucial
Impact on Neste’s business Significant Significant Impact on Neste’s Crucial business
ANNUAL REPORT 2016 / Sustainability / Materiality assesment 25
Stakeholder collaboration
Understanding the views and expectations of our support for political activities. Neste has registered with stakeholders plays a crucial role in the success of our the EU's Transparency Register. company and the acceptability of our operations. Thus, we aim for continuous, active, and open dialogue with We aim to ensure that our renewable solutions receive our stakeholders. We regularly review our stakeholders' equal treatment in our key markets and that they can views of our operations, organize events and meetings, be used as effectively as possible to combat climate and take part in seminars and events significant for our change. industry and business operations. Our advocacy work focused on renewable fuels in Fin- Stakeholder cooperation covers all our operations, land and the other Nordic countries, the European Un- and it is part of our daily work and management. This ion, and the United States. We are active in a number work is primarily managed by VPs for public affairs and of organizations and joint projects. sustainability, communications and brand marketing, and investor relations. Themes linked to stakeholder European Commission draft directive recognizes collaboration are discussed by the Sustainability and the significance of advanced biofuels Public Affairs steering group, among others. The com- We have engaged in long-term dialogue with EU pany's business functions are responsible for coopera- decision-makers and officials on the central role of high tion with customers. quality biofuels in promoting low-carbon traffic. During 2016, we discussed the definition of advanced biofuels. In 2016, measures aiming to build a low-carbon society were emphasized in our stakeholder collaboration. We In November, the European Commission published prioritized cooperation with customers, legislators, the a proposal for the Renewable Energy Directive authorities and decision-makers, as well as NGOs, local for 2021–2030. We are satisfied that the Commission communities, and our raw material suppliers. recognized the significance of advanced biofuels in In 2016, measures its proposed directive and is creating Europe-wide Social advocacy political guidelines, targets, and obligations for biofuels aiming to build a Our social advocacy and lobbying are based on also for the period extending beyond 2020. low-carbon society providing high-quality information and solid expertise to decision-makers and varying interest groups to support As the processing of the directive continues in the were emphasized in our their decision making. In accordance with the com- European Union and Parliament, we will continue close stakeholder collaboration. pany's Code of Conduct, we do not provide financial dialogue with the representatives of the Member States
ANNUAL REPORT 2016 / Sustainability / Stakeholder collaboration 26
and Members of the European Parliament to expand In November 2016, the EPA published its final In 2016, Neste participated in a fuel standard change the definition of advanced biofuels. decision on the renewable fuel volumes for 2017. program lead by Boeing. This ASTM’s fuel standard The decision sets higher requirement for renewable change would enable the aviation sector to use a wider Neste is satisfied with Finland's energy and fuel volumes than previously proposed, and increases variety of renewable aviation fuels commercially. We climate strategy the biomass-based diesel volume for 2018. The EPA's believe that the new standard will significantly increase We have highlighted the benefits and cost efficiency of decision facilitates growth for all types of biofuels, and the availability of renewable aviation fuel. We expect the adoption of renewable fuels from the point of view proves that there is faith in biofuels in decarbonizing to be able to offer also this type of aviation fuel to the of national economies. For example, before the Finnish transport in the United States. market within the next few years. parliamentary elections of 2015, we engaged in active dialogue on the subject with those responsible for During the year under review, several Californian Neste is taking part in the European aviation industry's energy and climate in political parties. cities adopted Neste’s renewable diesel either fully European Advanced Biofuels Flightpath project. The or partly, allowing them to reduce their carbon footprint European Commission, Airbus, leading European air- Finland has recognized the significance of biofuels in and cut local emissions from traffic quickly and cost- lines, and biofuel producers launched a project in 2011, enabling low-carbon traffic during the next 15 years. effectively. to promote the production, distribution, storage, and We consider Finland's target to increase the proportion use of sustainably produced aviation biofuels certified of renewable fuels in traffic to 30% by 2030 justified. Towards lower-carbon aviation for commercial use. New chairs were appointed for the The aviation industry has set an objective of carbon- project in 2016, and one of the two new chairpersons is Implementation of the ILUC Directive on indirect -neutral growth from 2020 onwards, and halving from Neste. land use changes is proceeding in the EU its carbon dioxide emissions by 2050 compared to In its plenary session in April 2015, the European 2005. Neste supports the achievement of the aviation Parliament approved the Directive aiming to mitigate industry's biofuel targets and carbon-neutral growth of any indirect land use changes due to the production aviation by providing the industry with solutions that of biofuels (the ILUC Directive). We have monitored can be adopted immediately. the implementation of the Directive in the EU Member States. The European Commission's proposal on the Renewable Energy Directive would make it possible There is faith in biofuels also in the U.S. to meet the biofuel blending mandate with renewable Neste is a member of the U.S. Advanced Biofuels solutions also in aviation and marine traffic. Association (ABFA), and has been the chair of the association since summer 2016. Our membership Neste is involved in an expert role in the operations of provides us with an opportunity to monitor the the ASTM International, a U.S. body responsible for preparation of decisions by the U.S. Environmental standardizing aviation fuels. The use of our renewable Protection Agency, and express our opinions with jet fuel became possible already in 2011 when the other industry players. ASTM approved the aviation use of renewable fuel made from hydrotreated esters and fatty acids.
ANNUAL REPORT 2016 / Sustainability / Stakeholder collaboration 27
Cooperation with customers clarifies and any incidents. We continued close cooperation and discusses significant future investments. The common targets with the local authorities. We maintained our ability to corresponding publications of the Naantali refinery, part We are expanding our business beyond traffic fuels by act effectively in emergencies and other unconventional of the integrated Finnish refinery, are available on our developing solutions to industries that value sustainable, situations through regular drills with the rescue author website . low-carbon products. With our renewable solutions, ities and police. companies offering plastics or chemicals, for example, The Rotterdam and Singapore refineries are located in can replace crude oil-based products and reduce the With regard to the company's biggest refinery, the industrial areas remote from residential areas. In these carbon footprint of their operations. Porvoo refinery, our key communication channel is the locations, our stakeholder interaction is focused on joint website of the companies operating in Kilpilahti: cooperation with companies. In Rotterdam, we are a Companies in different industries differ in which strengths www.kilpilahti.fi, where you can also find member of Deltalinqs, an organization of companies or sustainability aspects of our solutions and supply chain Naapurisanomat, a newsletter aimed at the neigh- operating in the vicinity of the port, aiming to reinforce they consider the most important. Identifying and under- bors of the refinery, and distributed to almost Rotterdam's competitiveness and sustainable growth, standing these matters requires close interaction among 2,000 households. Published three times a year, as well as the social acceptability of the port and our customers’ and Neste's product development, supply Naapurisanomat offers environmental monitoring data related industrial operations. chain management, life cycle analyses, and sustainability experts. By offering our extensive expertise to our cus- tomers, we also learn ourselves.
Local cooperation to promote sustainability Neste engages in diverse and close cooperation to prevent deforestation and promote social sustain ability in its palm oil procurement in Southeast Asia, in particular. Our partners include oil palm farmers, local communities, NGOs, and expert organizations. We aim to reduce the risks in our operating environment, and ensure our license to operate by taking part in several multi-stakeholder projects.
Actively present at refinery locations In our refinery locations in Finland, we continued close Neste engages in diverse and close cooperation and diverse interaction and cooperation with local resi- dents, companies, organizations, and decision-makers. to prevent deforestation and promote social We organized regular visits for various groups, and sustainability in Southeast Asia. communicated about the operations of our refineries
ANNUAL REPORT 2016 / Sustainability / Stakeholder collaboration 28
Neste's sustainability reporting 2016
information corresponding to the reporting requirements Changes to information disclosed in previous years or of the Global Compact initiative. The reported indicators calculation principles are disclosed in connection with and the global compact principles are listed in connec- the indicators in question. The definitions, calculation tion with the GRI Index. principles, and formulas of reported indicators are presented separately under “Principles for calculating We have begun preparations for reporting in accordance the key indicators”. with the GRI Sustainability Reporting Standards (GRI Standards), as well as the EU Directive on disclosure of Scope of the report non-financial and diversity information, and the changes Similarly to the Annual Report, the reporting period of made in the Finnish Accounting Act. The reporting obli- the Sustainability Report is the financial year, Janu- gation pursuant to the new law will apply to the financial ary 1–December 31, 2016. The safety and environmental year 2017. With our report, we also meet the require- reporting for 2016 covers the refineries in Finland and ments of several international indices. abroad in which the company has a holding of over 50%. In addition to them, safety and environmental We published our 2015 Annual Report and the reporting covers the company's terminals, offices, and Sustainability Report included in it on 7 March 2016 in country-specific retail companies. PDF format on our website. Content of reporting and assurance The company does not report environmental infor- The 2016 Sustainability Report was prepared in accord- Reporting principles and guidelines mation on sites in which the company only has part ance with the GRI (Global Reporting Initiative) G4 guide- Our financial reporting complies with the international of the premises of an office building in its use. Such lines where applicable. The economic, social and environ- IFRS accounting standards, and governance-related sites include the company's offices in Houston, Oulu, mental indicators of the Finnish report have been verified reporting complies with the legislation on listed Toronto, and Vilnius. The reporting of safety information by an independent third party PricewaterhouseCoopers companies and the Finnish Corporate Governance also covers service providers and contractors. Other- Oy. A congruence check has been conducted for the Eng- Code. The disclosure of environmental costs and liabili- wise, reporting covers all of the operations of Neste lish version's numerical sustainability information. ties is based on the Finnish Accounting Act. The report- Corporation and the operations of companies in which ed financial indicators are based on audited information. Neste has a holding of over 50%. In our report, we have aimed to focus on the subjects The general guideline issued by the Accounting Board that are the most essential based on our materiality on the preparation of review by the Board of Directors Reporting systems assessment conducted in fall 2016. Due to the nature of is followed in calculating the personnel-related figures. Neste collects environmental and safety information our business, safety questions are also important to us, Calculations related to safety-related accident frequency with the HSEQ reporting tool that supports Neste's as is the equal and fair treatment of our employees. rates comply with the calculation principles of Concawe monthly and annual reporting. Personnel-related (The oil companies’ European association for environ- indicators are available from the HR systems. The Neste is committed to complying with the UN Glob- ment, health and safety in refining and distribution). company also has other reporting tools for collecting al Compact principles, and our report includes the information required for sustainability reporting.
ANNUAL REPORT 2016 / Sustainability / Sustainability reporting 2016 29
Climate and resource efficiency The objectives and measures of Neste's climate work increasingly clear and measurable objectives for all students of industrial ecology from Delft University of are based on international agreements pivotal to our areas: raw materials, production, products, and product Technology in the Netherlands commenced in 2016. industry. The most important of them is the Paris distribution. In January 2017, the group completed a report on the agreement signed in December 2015 that entered into environmental impacts of renewable fuel production force in November 2016, in accordance with which the The clarification of the objectives is supported by our plants similar to our refineries in Rotterdam and Singa- increase in the global average temperature must be cooperation project with a multidisciplinary group of pore, and the possibilities to mitigate them. kept below 2 °C. Reducing emissions of greenhouse gases, such as carbon dioxide and methane, plays a key role in reaching this objective. In our own supply chain, we have aimed at reducing both. Neste's environmental roadmap – examples of progress areas
Traffic is among the biggest sources of greenhouse Challenges gas emissions; therefore, our key contribution to global Renewable chemicals climate work is related to developing, producing, and Waste and residues Climate as raw materials Significantly offering renewable fuel solutions for transport and lower-emission change Renewable fuels aviation. We also offer renewable solutions to the solutions to customers companies in chemical and plastics industries.
Among the world's leading companies, we were chosen Efficient refining Resource to the CDP’s Climate A List. The A List recognizes the efficiency companies that have most effectively tackled climate change, and adapted to it. Air quality at Porvoo and High quality, Environmental
Levels of ambition Naantali refineries Fine-tuning our environmental roadmap low-emission impact oil products We are reducing climate emissions and the impact of our operations in all areas, from the procurement of raw materials to the transport of our products and their sale Environmental targets Compliance to customers. (KPI) for refining and of oil products Soil protection at operational Neste’s retail sites discipline We have depicted the focus areas of our environmental work in the accompanying roadmap. During 2017, we Raw materials Production Products Logistics of own will develop our environmental roadmap by setting products to customers
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 30
Reducing our customers' climate emissions Neste has collected fat from slaughter and gutting is at the core of our climate work waste from a number of sources globally in the meat With our renewable Our most important role from the point of view of and fish processing industries for several years. Other climate and environment is associated with offering significant sources on a global scale are processing fuels, we reduced renewable fuels and other renewable solutions to our wastes and residues of vegetable oil refining, as greenhouse gas customers. The climate benefits from the renewable well as used cooking oil from the food industry and emissions by the products we refine clearly exceed the emissions from restaurants. our production of crude oil based products. amount equalling In addition to other wastes and residues from vegeta- annual emissions of Leading provider of low-carbon fuel solutions for ble oil refining, we started utilizing palm effluent sludge road traffic and aviation skimmed from the wastewater ponds of palm oil mills, 2.4 million In 2016, our premium-quality renewable fuels helped particularly the oil separated from it, in the production passenger cars. our customers reduce their greenhouse gas emissions of renewable fuels. Oil from palm effluent sludge has – and simultaneously global climate emissions – by 6.7 previously been used in energy production, and the million tons. This equals the annual emissions of 2.4 production of low-quality soap. passenger cars. Utilizing the organic compounds generated in the Our new greenhouse gas reduction objective is to reach production of palm oil, such as palm effluent sludge, 7 million tons in 2017. Increasing the share of waste reduces methane emissions from the palm oil mill, Use of renewable raw and residues in production plays a key role in pursuing which have previously been reduced by recovering the materials, million tons this objective. methane gas generated by the mill. In 2016, nearly 35% of the crude palm oil we sourced came from mills with
Up to 90% lower emissions through utilization of methane capture or measures to prevent its formation. 3.0 waste and residues Removing organic matter from wastewater also prevents By using fuel produced from waste and residues, the eutrophication of soil and water systems in the 2.5 0.6 0.9 one can reduce its carbon footprint by up to 90% vicinity of the mill. 2.0 1.0 compared to conventional crude oil based diesel. The 1.1 proportion of waste and residues used as raw materials All the crude palm oil that we use has been fully trace- 1.5 1.4 for our renewable products increased to 78% in 2016. able to the oil palm plantations since 2007, and 100%
1.0 2.1 1.9
This makes us the world's largest producer of renewable certified since 2013. 1.6
diesel made from waste and residues. We have achieved 0.5 1.2 0.7 this by seeking increasingly lower-grade animal fats We promote carbon-neutral growth in aviation 0 and food industry waste and residues for use as raw Neste is committed to promoting carbon-neutral 2012 2013 2014 2015 2016 materials, as well as exploring completely new potential growth in aviation from 2020 onwards. We aim at Waste and residues (e.g. animal fat from raw materials. playing a significant role in the growing renewable jet food industry waste, vegetable oil fuel market. processing waste and residues) Vegetable oils (e.g. crude palm oil)
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 31
Renewable jet fuel refined by Neste has been available is related to emissions of greenhouse gases, especially The benefit of renewable traffic fuels is gained in the use
at Oslo Gardemoen Airport since January 2016. The carbon dioxide (CO2). Greenhouse gas emissions are of the fuel. Carbon emissions from the use of renewable fuel was refined at our Porvoo refinery as part of the generated throughout the different phases of the life diesel amount to zero, as the raw material has absorbed
EU-funded ITAKA project. Its use reduces greenhouse gas cycle of the products. the same amount of CO2 as is released upon combus- emissions by 47% over the life cycle of the product (fossil tion. In particular, when produced from waste and resi- fuel comparator according to RES 2009/28/EY). Crude oil based products and products made from dues, Neste's renewable diesel can reduce greenhouse renewable raw materials differ both in the total amounts gas emissions by up to 90% compared to conventional Low-carbon solutions for the chemical of emissions caused throughout the life cycle, and in diesel. and plastics industries how the emissions are distributed between the different Our goal is to have 20% of our renewable product phases of the life cycle. sales volume come from non-traffic solutions by 2020. In order to achieve this objective, we are developing
low-carbon solutions together with our partners to Greenhouse gas emissions (gCO2 eq/MJ) over the life cycle of fuels replace crude oil based products in the chemical and plastics industries, in particular. Neste's renewable diesel from waste and residues Crude oil based conventional diesel
• We announced a strategic partnership with the 100 Up to 90% emission reduction with 83.8 furniture manufacturer IKEA on the manufacture of 90 renewable diesel from waste and residues* plastics and other polymer materials. 80
• Avantherm started using Neste's renewable isoal- 70 kane in its next-generation products for transferring 60 Greenhouse gas emissions Greenhouse gas emissions heat and cold. 50 over the lifecycle of over the lifecycle of Neste's renewable diesel conventional diesel • We made preparations to start the production of 40 renewable propane during the first half of 2017 30 in the world’s first Bio-LPG unit built at our Rotterdam 20 refinery. Neste's renewable propane's carbon foot- 7.3 print is considerably smaller than that of conventional 10 propane. 0
Replacing crude oil based products and raw materials with our renewables with better quality and perfor- Total Total Raw Transportation Fuel Fuel trans- Fuel use** Raw Transportation Fuel Fuel trans- Fuel use emissions, emissions, mance enables our customers to reduce the carbon material refining portation material refining portation renewable conventional footprint of their own operations and products. diesel diesel
* Calculation method complies with the EU Renewable Energy Directive (RES 2009/28/EY). Climate impact over the lifecycle of our products ** Carbon emissions from the use of renewable diesel amount to zero, as the raw material has absorbed the The most essential climate impact of Neste's products same amount of carbon dioxide as is released upon combustion.
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 32
Climate and environmental work continued The use of Neste's and resource efficiency improved in refining Neste develops a method case renewable fuels reduced We prepared for new BAT requirements to prevent formation of global greenhouse gas The European Union's BAT (Best Available Technique) requirements for oil refineries became effective in methane emissions annually more 2014, and operators were given four years to make the than what Neste's changes required by the new regulations. We submitted Neste participates in a BAT permit applications concerning the Porvoo and project in Malaysia aimed refineries and logistics Naantali refineries to the authorities during the first half at developing methods to emitted. of 2016. The decision concerning the Porvoo refinery prevent methane formation was received in December 2016, and the decision on in palm oil production. Naantali is expected in spring 2017. The new environ- mental permit application for the Porvoo power plant Read more was also submitted in 2016, and the draft of the permit was received in November.
Resource and material-efficient refining operations The new power plant at Kilpilahti decreases that promote the circular economy emissions and utilizes by-products from refining Neste’s refining processes generate gases containing processes
carbon dioxide (CO2). The recovery plant built at Neste is involved in a joint venture to build a new com- Neste's renewable product refinery in Singapore was bined heat and power plant complex in Kilpilahti in completed in late 2015, and it was started up in March Porvoo, Finland. The new power plant will generate
2016. CO2 recovery increases the resource efficiency energy more securely and efficiently – and consider- of the refinery, and reduces the carbon footprint of ably more cleanly – for the companies in the Kilpilahti renewable products over their life cycle. We estimate area, of which Neste's refinery and Borealis Polymers' that we will deliver an annual average of 40,000 metric petrochemical power plants are the most significant.
tons of CO2-containing gas to the plant operated by a The new power plant will be commissioned during 2018. partner. The power plant is a good example of the close coope- The refining process of crude oil based products ration between the companies in the Kilpilahti area, as
at our Porvoo refinery also generates CO2, some of well as resource efficiency and the circular economy, which is recovered and sold to the local gas company. since more than 80% of the raw-materials that will be In our refining process, crude oil is fully utilized, and used in the new power plant (e.g. asphaltene) are side practically no waste is generated. streams from the refinery and petrochemical processes.
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 33
Our energy efficiency is improving Material efficiency at Porvoo refinery The CO2-containing crude gas is sold to Neste’s energy use management is based on the com- a gas company operating in the same industrial area, and used e.g. by the pany’s energy efficiency principle, defining the goals for beverage industry. energy efficiency activities. The aim is to improve the energy efficiency of our operations and reduce green- Refining house gas emissions in a cost-effective manner. The company's biggest energy consumers are its produc- tion units. Porvoo refinery distributes Local gas company the majority of the fuels used Neste exceeded its energy savings target 660 GWh for by the companies operating in 2009–2016 by reaching the level of 855 GWh savings in the same industrial area. Finland. This equals the annual energy consumption of Some of the CO from Hydrogen plant 2 46,000 electrically heated single family homes. During production is recovered at the refinery 2017–2025 we aim at saving 500 GWh more. Power plant in the for re-use. Kilpilahti industrial area Our Singapore and Rotterdam refineries have their own energy efficiency programs based on local national energy efficiency programs and legislation. Energy intensity is monitored by metrics tailored for each function separately to depict the efficiency of operations in the best way.
Investments improve also energy efficiency Regular maintenance turnarounds involve replacing Sulfur recovery and servicing equipment at the refineries. New systems unit at the usually offer better efficiency and energy efficiency than refinery Renewable traffic fuels the systems being replaced. and chemicals Sulfur from crude oil is An oxygen enrichment investment was made at the Waste and residues from others recovered, processed, as a raw material for renewables and sold as a separate sulfur recovery plants of the Porvoo refinery in 2016, product. resulting in annual energy savings of approximately Total amount used at Neste 27 GWh. In the coming years, the energy efficiency of was 2.1 million tons in 2016. refineries will be improved through several measures E.g. animal fat from food industry Washing lye used Pulp requiring significant investments, an example of which waste, and vegetable oil processing in the process is industry recovered is the solvent deasphalting unit (SDA) to be built in waste and residues. Porvoo, which will also improve resource efficiency and Crude oil and other fossil Approximately 9,130 Recovered washing lye is enhance the circular economy in the Kilpilahti area once feedstock tons in 2016. delivered to pulp industry. complete. The decision to build the SDA unit was made Approximately 15 Mt in 2016. in 2015, and it is due for completion in 2017.
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 34
Neste taking part in Höylä than the requirements of Finnish and EU legislation. compounds (VOC) emissions at the Naantali refinery Neste is a party to the energy efficiency agreement for In this respect, air quality in the immediate vicinity of in spring 2016 using advanced differential absorption the distribution of liquid heating fuels in Finland, signed Neste's refineries in Finland is better than in many lidar (DIAL) technology. The new optical gas imaging in October 2016. The aim is that in terms of delivery densely populated areas in Europe, where there are (OGI) camera technology was tested at the Porvoo volumes, at least 80% of the distribution activity of usually also more sources of industrial emissions. refinery in the fall to detect VOC leaks. The results of liquid heating fuels in Finland is part of the agreement. these test campaigns will be analyzed during 2017, At the Naantali refinery, there was an unusual case of and the decision on the use of the OGI measurement Monitoring air quality continued sulfur dioxide emission at the beginning of 2016. This technology at the refineries and the need for additional During 2016, air quality monitoring was carried out at increased the annual emissions volume by 400 tons. advanced DIAL measurements will be made based on our refineries in Finland in accordance with the environ- Air quality measurements showed that this long-lasting the results. mental permit conditions. Neste has three automatic air incident elevated the sulfur dioxide concentrations in quality measurement stations in Porvoo. The air quality the area, but not to the level of danger to human health. measurement data they generate is part of national data that the Finnish Meteorological Institute verifies Environmental noise measurements were performed in Monitoring the state case and publishes on its air quality portal (ilmanlaatu.fi). At accordance with the provisions of the permit in 2016. of the surrounding Naantali refinery, air quality monitoring is implemented The research report will be completed in 2017; prelimi- environment at the in cooperation with the operators and the measurement nary results indicate that the environmental permit limits network of the Turku region. were not exceeded. refineries provides a long- term perspective Air quality is typically good at Porvoo and Naantali Neste conducts regular measurements to monitor the refineries; below all of the guideline and threshold developments in the state of the environment surround- values set by Finland and the EU by a very healthy ing its refineries. This provides the company with long- margin during the normal operation of the plants. In term perspective of the development trend, as well as the vicinity of our refineries, outdoor air concentrations indication of the impact of the company's operations. of sulfur dioxide are typically 10–20% and nitrogen dioxide concentrations from industry 20–30% of the Controlling fugitive VOC emissions threshold values. In most situations, air quality meets An external expert carried out an extensive measure- the WHO recommendations, which are clearly stricter ment campaign regarding emissions of volatile organic
In addition to monitoring the air quality, Neste The Finnish Innovation Fund Sitra monitors the development of sea conditions included Neste in its “Most interesting in circular at the Porvoo refinery, and conducts regular economy” list based on our proven ability to develop forest ecosystem bio-indicator studies. new business and innovations resource-efficiently Read more through the use of waste and residues.
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 35
Climate and resource efficiency
Targets in 2016 Achievements in 2016 Long-term targets We will continue the energy effi- • We reached our target in the Finnish energy- • We will enhance our energy consump- ciency measures in a systematic intensive industry's energy efficiency program for tion by 500 GWh by 2025. manner to enhance our energy 2009–2016 by improving our energy efficiency by Cooperation to build case consumption. 855 GWh compared to 2008. a low-carbon society • Our energy consumption amounted to 12.9 TWh. We will maintain the ability • We increased the proportion of waste and residue • We will continue research and to exclusively use waste and raw materials to 78% in the refining of our renew- development into new, increasingly residue raw materials in the able products. lower-grade waste and residue raw production of Neste's renew- • We continued research and development into new, materials. able products and materials increasingly lower-grade waste and residue raw • We will offer renewable products made produced from it. materials, and started, for example, using palm from waste and residue raw materials effluent sludge separated from wastewaters of also outside the fuel sector, so that palm oil mills. they will meet the special sustainability requirements of all of our customers. • We will investigate the utilization of plastic waste as raw material in refining. New areas of cooperation in 2016 included We aim to produce a sufficient • Our customers reduced greenhouse gas emissions • With the use of our renewable the Finnish Innovation Fund Sitra’s Smart & amount of Neste's renewable by a total of 6.7 Mt by using Neste’s renewable products, greenhouse gas emissions Clean Foundation, as well as VTT Technical products to reduce greenhouse diesel. will be reduced by 9 Mt in the future. Research Centre of Finland’s Carbon Hand- gas emissions by 7 Mt in print development project, within which we 2017. play an active role. We will define measurable goals • We defined a KPI for the refining operations of • We will meet the environmental target to demonstrate sustainability conventional oil products (Porvoo and Naantali set for the refining operations of con- Read more and to reduce the environmental refineries) taking various aspects of environmental ventional oil products; and will develop impact of our conventional oil performance (e.g. permits, leaks, incidents, and the target further. refining operations. complaints) into account. • We will further reduce the environmen- • An environmental impact assessment was conduct- tal impact of the refining operations of ed of the refining operations of renewable products our renewable products. in cooperation with Delft University.
Achieved Partly achieved Not achieved
ANNUAL REPORT 2016 / Sustainability / Climate and resource efficiency 36
Sustainable supply chain
Our supply chain is managed in accordance with our On the basis of the assessment, we started to draw sustainability principles and guidelines, our Human Rights up Neste Human Rights Principle by engaging our Commitment and the Supplier Code of Conduct. They are employees. The aim of this process was not only to draft Raw material described in more detail on page 23 and on our website. the principles, but also to increase employees’ awareness production or of human rights related to our business and the obligations cultivation From Human Rights Commitment to Principle of the company. In December 2015, Neste published its Human Rights Commitment, where we reaffirmed our commitment to The Neste Executive Board approved the main principles respecting human rights in all aspects of our business. The related to human rights in December, after which they were Commitment launched a multi-stage process with the aim published on the company’s website. The development of Raw material of meeting our due diligence obligation in line with the UN the Principle continued in early 2017. The implementation transportation Guiding Principles on Business and Human Rights. of the Human Rights Principle in the Neste business areas and supply chain will continue in 2017. In 2016, we carried out a company-wide human rights impact assessment that focused on defining Neste’s In the beginning of 2017, we published Neste’s Human most significant potential human rights risks and impacts Rights Roadmap on our website to crystallize our main ac- Product together with actions to prevent negative effects. tivities related to human and labor rights in 2015–2016. This refining material also introduces our ongoing projects. According to the results of the assessment, significant risks are related, above all, to the sourcing of renewable Continuing social responsibility cooperation raw materials and to upholding the rights of migrant work- projects in our supply chain ers in particular. The occupational safety and health issues In 2015, we conducted a study focusing on social and End product in our supply chain and our own operations were also labor issues in the palm oil supply chain in Malaysia. Many transportation highlighted during the assessment. of the observations were related to foreign migrant workers who make up the majority of the workforce in the oil palm In the human rights impact assessment, we partnered with plantations. In 2016, we continued the work by launching BSR (Business for Social Responsibility). Their experts a study of working conditions in plantations in Indonesia interviewed the company’s management as well as experts and the impact of workers on communities beyond the End product use from all parts of the organization. The assessment covered plantations. The results and conclusions of the study, as the entire company and Neste’s stakeholders. well as a plan of follow-up measures will be presented to palm oil suppliers and other key stakeholders in a seminar that will be held in spring 2017.
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We are making preparations for a multi-year, multi- Developing the supplier evaluation system to our stakeholders to participate in a development stakeholder collaboration project, “A Fair Employment For several years already, we have conducted compre- project focusing on the digitalization of the system Initiative,” and inviting palm oil users and producers, hensive preliminary due diligence studies of all potential launched in late January 2017. NGOs, as well as authorities to participate in the renewable raw material suppliers, which also include project. The purpose of the project, to be carried out sustainability surveys. Towards an even more transparent supply between 2017 and 2019, is to promote fair employment chain of palm oil industry workers in Malaysia. As our raw material portfolio has extended to cover In April 2016, Neste was the first major crude palm more than ten different renewable raw materials, we oil using company to publish on its website a list of Neste supports a UNICEF multi-stakeholder project updated the questions in the survey to correspond to all its palm oil suppliers. The list includes all palm studying the upholding of children's, women's and our current raw material base. The renewed Sustain oil suppliers, mills and plantations from which Neste families' rights in palm oil production. The three-year ability Due Diligence System also reflects the evolution sourced crude palm oil in 2015. By making the list project will end in 2017. In addition, Neste is a member of the way we look at human rights. public, we wanted to meet our commitment to trans- of the human rights working group of the Roundtable parency and maintain our frontrunner position. We on Sustainable Palm Oil (RSPO), with the mission of After a content update, the system will be built in digital encourage other palm oil users to follow our example. promoting human rights in the supply chain. form. In December 2016, we issued an open invitation We will publish an updated list with 2016 data in 2017.
In April 2016, we suspended all raw material Ways to ensure sustainability in supply chain purchasing from IOI Group after the Roundtable on Sustainable Palm Oil (RSPO) suspended its certification Who? for the palm oil supplied by IOI. The irregularities related to IOI’s activities indicated a failure to meet RSPO’s We only buy from suppliers that meet our Supplier selection standards as well as potential shortcomings in follow- sustainability criteria. ing Neste’s Sustainability Policy and No-Deforestation and Responsible Sourcing Guidelines for Renewable Where? Feedstock. RSPO restarted IOI Group’s certification in August 2016. We have not restarted raw material We know the exact location of production Traceability purchases from IOI. sites and plantations. Work to prevent deforestation continues Which principles do we follow? Neste sources crude palm oil only from suppliers com- mitted to certification and sustainability principles. We Contract We ensure that our suppliers are committed to our purchase certified crude palm oil directly from the pro- sustainability criteria. ducers. All the palm oil we use has been 100% certified since 2013, and fully traceable since 2007. How? We ensure that all renewable raw materials we buy are Our aim is that even farmers who do not produce raw Certification produced sustainably and that production does not cause materials for us but are associated with our raw mate- and audit deforestation or jeopardize biodiversity, for example. rial producers would follow Neste’s No-Deforestation guidelines and practices, introduced in 2013. These
ANNUAL REPORT 2016 / Sustainability / Sustainable supply chain 38
complement the legal requirements for biofuels, which new raw materials, our first task is to ensure that they The number of smallholders in our crude palm oil supply are rather comprehensive in themselves. meet Neste’s sustainability criteria. After that, we exam- chain decreased compared to the previous year due to ine the technical suitability of the raw material for our the reduction of our company’s crude palm oil use. In By the end of 2015, all our major palm oil suppliers had refineries. 2016, our supply chain included over 33,000 Indonesian committed themselves to No-Deforestation guidelines smallholders organized into cooperatives. in their third-party sourcing. We have followed the pro- To ensure the sustainability and acceptability of forest gress of their implementation process. residues as a raw material for renewable fuels, in 2016, We have committed ourselves to cooperation projects we conducted a study on the forest biodiversity impact aiming at supporting smallholders in the development We continued developing sustainability in the palm of procurement of forest harvesting residue from Nor- of their sustainability expertise and the adoption of sus- oil supply chain with our new partner, the Consorti- dic forests. At the same time, we also studied how the tainable practices. Through developing the sustainabil- um of Resource Experts (CORE). This association of cultivation of oil palms affects the biodiversity of forests. ity and traceability of the smallholders' production, we Daemeter, Proforest, and the Rainforest Alliance sup- According to the study, the use of branches and crowns aim at enabling certification of their production, which ports us in our continuous work to develop the trans- from certified forests does not threaten the biodiversity is a prerequisite for Neste's raw material sourcing from parency of our raw material supply chains. of forests if stumps are left in the forests. Similarly, palm the smallholders. Starting raw material sourcing would oil sourcing does not harm biodiversity if plantations are provide the smallholders a financial incentive to commit We assessed the environmental risks of our company’s established in accordance with the certification criteria to certification and ongoing compliance with sustaina- palm oil sourcing chain and prepared an action plan for and valuable natural areas are conserved. ble practices. preventing and minimizing those risks. The implemen- tation of the action plan began in the beginning of 2017. Neste was awarded “Leadership” status for its man- • We decided to participate in a project coordinated by agement of deforestation risks with a grade of A- in the Malaysian organization Wild Asia involving small- We are working on improving the transparency of the the CDP Forests program. Neste continues to be the holders producing palm oil in Malaysia. supply chain of the palm fatty acid distillate (PFAD) only energy sector company transparently reporting its that we use. PFAD consists of degraded fats, free forest footprint as part of the globally renowned CDP • In Indonesia, we launched similar cooperation in a fatty acids, that are removed as processing residue to Forests program. smallholder project coordinated by GAR (Golden Agri produce edible palm oil for the food industry. Resources), SPKS (Indonesian Palm Smallholders Cooperation projects with smallholders Union), and WRI (World Resources Institute). Forest protection as part of raw material R&D protect rainforests We are involved in continuous research and development As part of our deforestation risk management and the • Last year, a project involving smallholders that was to expand the range of renewable raw materials that we creation of social value in the palm oil supply chain, we prepared with IDH, a Dutch organization promoting use. Our research topics include algae oil, forest resi- have, for several years, aimed to grow the proportion of sustainability in supply chains, was suspended due dues, and waste plastic, among others. When studying smallholder volumes in our sourcing operations. to challenges that emerged in the assessment phase. We are reassessing the project and studying the pos sibility to involve a larger number of stakeholders. Neste was awarded “Leadership” status for its management of deforestation risks in the CDP Forests program.
ANNUAL REPORT 2016 / Sustainability / Sustainable supply chain 39
Sustainability requirements for crude oil Majority of the crude oil we source comes from Crude oil and fossil feedstock production have tightened in Russia approximately 15 suppliers, mainly large Russian listed sources by region, million In recent years, we have invested in the development companies with obligations rooted in local legislation to tons and refining of renewable products made from bio- report on their operations. Some of the shareholders of based raw materials. We continue to use also crude oil these Russian companies are Western, globally oper- 20 as the raw material for our conventional oil products. ating oil companies with key interests in ensuring the 14.8 15.0 15.1 15 14.6 Most of the crude oil is sourced from Russia, but some compliance and sustainability of the Russian compa- 13.4 comes also from Norway, Kazakhstan, and Denmark. nies’ operations. We use over ten million tons of Russian crude oil on 10 average per year, accounting for approximately 6% of Neste is purely a buyer of crude oil; we do not own the Russian crude oil consumed in Europe. shares in any company producing crude oil, nor are 5 we engaged in oil exploration or drilling. Additionally, The majority of the crude oil that we use is delivered to we do not purchase crude oil from arctic sea areas or 0 the company’s refineries from the Primorsk oil terminal, conflict areas. 2012 2013 2014 2015 2016 where the oil comes from oil fields across Russia via a pipeline network. In 2013, we put together a summary of the Russian Other countries crude oil suppliers’ environmental and social perfor- Denmark We purchase crude oil from carefully selected partners mance based on the data from public environmental Norway – oil producers, brokers, and large oil companies – both and sustainability reporting. We explored, for example, Russia as individual batches and through long-term agree- data on greenhouse gas emissions and uncontrolled ments. All the potential crude oil suppliers undergo a discharges into the environment. In 2016, we con- two-phase assessment that includes a financial review tinued updating our summary based on the latest and a security review. In addition to crude oil transported available data. Based on the data we have explored, Russian com- by ship, we also purchase smaller batches of crude oils panies have invested in the prevention of accidents and gas condensates delivered by rail, in which case Russian authorities have tightened the legislation on and preventive repair and replacement measures. This the origin of the product is known by the company in oil companies in recent years. Guided by the stricter includes the replacement of the rolling stock employed more detail, and the quality is not blended with others requirements, Russian oil companies have decreased in train transportation. Companies are continuing their in the same way as in the pipeline. the flaring of excess gases generated in their production. work in this area. The impact can already be seen in significantly lower greenhouse gas emissions. With respect to crude oil sourcing, we aim at closer dialogue with our crude oil suppliers. We are also sur- veying information about what Russian authorities are doing to develop the sustainability of crude oil produc- tion, and the general atmosphere related to sustain Neste is purely a buyer of crude oil; we do not ability, especially the development of environmental and social issues. Dialogue with the key parties enables the own shares in any company producing crude oil, sharing of ideas and expertise, and provides us with nor are we engaged in oil exploration or drilling. information for risk management and decision-making.
ANNUAL REPORT 2016 / Sustainability / Sustainable supply chain 40
Sustainable supply chain
Targets in 2016 Achievements in 2016 Long-term targets • We will ensure the continued traceability of our • All the renewable raw materials we used were traceable back to • All cultivated raw materials we use will be traceable back to renewable raw materials also in the future. their origin as required by the legislation. their cultivation site and sustainably produced. • We published a list of all our crude palm oil suppliers on our web- • We will gradually improve the transparency of our waste site. and residue supply chains as the traceability of the main • We launched cooperation to improve the transparency of waste products (from food and feed industries) gets into shape. and residue supply chains. • We work actively to in ensure that the current traceability and sustainability requirements for biofuels will be imple- mented as soon as possible in all uses of crop-based materials. • We will develop the methods and requirements of our • We began to implement the Supplier Code of Conduct. • Everyone supplying raw materials or services to us will meet supplier assessment. • We updated the Supplier Due Diligence System for renewable raw the Neste Supplier Code of Conduct or similar require- material suppliers, and launched a project to digitalize it. ments. • We will have an extensive due diligence system for renew- able raw material suppliers, helping us also to measure the sustainability performance of our contractors. • We will draw up and implement an action plan on human • We launched a Group-wide operational program on human and la- • Human rights are respected in our supply chain, and rights and labor rights. bor rights. In this framework, we completed a number of measures, methods are in place for identifying violations and • We will implement a Group-wide human rights impact including a human rights impact assessment. remedying them. assessment. • Human Rights Principle was approved by Neste Executive Board. • We will support the certification of smallholders and • The number of smallholders supplying us decreased due to a drop • We will actively promote sustainable cultivation practices increase their proportion in our crude palm oil sourcing. in our total consumption of palm oil. and increase the proportion of smallholders in our crude • At the end of the year, we agreed to launch two new smallholder palm oil procurement. projects. • We will continue using only certified and fully traceable • The crude palm oil we used continued to be 100% certified and • We will continue using only certified and traceable crude crude palm oil. traceable. palm oil also in the future.
Achieved Partly achieved Not achieved
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Sustainability of our operations
At Neste, personnel and safety issues are developed Focus areas and projects Business result as an indicator of success and managed as a single entity. These sustainability In 2016, the Way Forward focus areas included good The company's business result is also an indicator of areas are the responsibility of the SVP, HR & Safety, performance leadership, taking personal responsibility, the success of HR practices. Good leadership and who is a member of Neste Executive Board. giving feedback, and development of the safety culture supervisory work provide the prerequisites for the and safety management. Alongside these, we have company's success, in addition to which they build the Personnel promoted our strategic spearhead projects: employer image, which in turn attracts skilled appli- Neste's HR management is based on the company's cants and young talent. Personnel studies and surveys strategy and business objectives. Launched in 2013, • Developing sales and commercial expertise indicate the employees' commitment, wellbeing, and the Way Forward way of working has become part of • Developing production capabilities quality of line manager work. daily operations. The underlying idea is to develop the • Managing new growth, i.e. developing expertise operating culture and management from line manager relating to the company's growth strategy focused work towards a self leadership direction. At the • Developing project management. same time, we are strengthening the feedback practices based on continuous dialogue. Employee surveys offer case valuable information for The areas of the Way Forward way of working: leadership support
We value good results We give and take and react when responsibility needed We improve We operate cost- cooperation efficiently
We focus on We work customers safely and professionally always, Read more about our employee surveys everywhere and their results
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We also evaluate the success of HR practices and Our performance leadership will be annual performance review practice towards more con- line manager work based on personnel turnover and reformed tinuous support for performance. In our new operating development, such as internal job rotation. Our other We have developed leadership competencies in the culture, giving and receiving feedback is an interactive, indicators include: long term. We emphasize the individual's responsibility up-to-date, and continuous function. The initiative is for his own development, motivation, and performance moved from line managers to employees. We empha- • Employer image measurements management. Leaders' role is to be mentors and size daily discussions and support of employees in • Number of training days and average feedback facilitators. The employer is responsible for employees questions relating to working. The goals are updated score having functional and safe working conditions. based on need, not on the calendar. • Effectiveness of completed eLearning courses • Sick leaves We are reforming the performance and daily leadership A dialogue-based management culture broadly serves • Total number of employees and employee costs of the entire organization. We are moving from a one-off the needs of the personnel. They want to receive and
Personnel by personnel group Personnel by segment as of Educational level of Educational backround as of 31 December 2016, % 31 December 2016, % employees as of of employees as of 31 December 2016, % 31 December 2016, %
Management and upper Oil Products 33.1% (33.6%) Compulsory education 3.1% (3.9%) Technical or natural sciences white-collar 41.2% (38.3%) Renewable Products 5.4% (5.5%) Vocational degree or high school 50.8% (52.2%) White-collar 17.8% (19.4%) Oil Retail 27.2% (27.6%) 34.8% (37.7%) Commercial and law 14.2% (13.8%) Blue-collar 41.0% (42.3%) Neste Jacobs 19.5% (19.1%) Bachelor’s degree or equivalent Social sciences and humanities 19.3% (18.8%) 1.3% (1.1%) Research and Technology 4.6% (4.5%) Master’s degree or equivalent Logistics or transport 2.0% (2.0%) Other common functions 10.1% (9.7%) 21.9% (20.8%) General education and others Doctorate/licenciate 2.0% (1.9%) 14.6% (15.8%) Other or information not available 19.0% Information not available 17.1% (15.1%) (17.1%) Information covers 79.9% of the Information covers 79.9% of the employees, employees, not employees in Russia. not employees in Russia.
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give feedback on a regular basis, and actively influence of working, applying it to the needs of different roles. the workplace. Alongside conventional classroom studies, we will utilize Good leadership work is information briefings, eLearning, and hands-on learning. a prerequisite for the The Way Forward way of working has introduced company's success. changes also to safety leadership and practices, as In 2016, experts in people development actively well as influencing the workplace. For example, team developed a new safety training program. Line man- and employees, not only line managers, will be respon- ager received focused training in the new performance sible for implementing the action plans arising from leadership methods and utilization of the Hugo HR employee surveys. system. According to feedback, this system deployed by Neste during 2015 and 2016 has made managerial Competence development work easier by combining management-related matters The content and methods of competence development and clarifying the areas of HR management to line will be adjusted in accordance with the new flexible way managers and employees alike. The system supports
Length of employment Breakdown by age as of employees as of of 31 December 2016, % 31 December 2016, %
50 35 31.2 31.5
41.3 30 40 37.8 23.9 23.8 25 22.9 22.2 30
20 17.6 16.8 21.9 20.6 20 15 11.9
11.1 10 9.9 9.1 7.6 8.3 6.8 5.2
10 4.9 6.5
3.7 5 3.4
0 0 < 5 years 5–9 years 30– years 60– years < 30 years 10–14 years 15–19 years 20–24 years 25–29 years 30–39 years 40–49 years 50–59 years
2015 2015 2016 2016
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the reform of performance leadership and employees with the State of Finland's in-principle decision on New equality plan taking responsibility for their own performance and shareholder policy issued in summer 2016, according Finnish equality legislation was reformed in 2015. We development. to which remuneration must be fair so that in addition have included the non-discrimination plan required by to the management, also employees are rewarded for the legislation in our equality plan, which was reviewed A total of 130 key employees working in different roles the company's success, either via personnel funds or by the corporate cooperation body in December 2016. from all the company's business areas and common otherwise. Neste promotes equality by, e.g., ensuring that we have functions took part in the NEXWave training. This pro- non-discriminatory procedures in recruitment, task gram was carried out in cooperation with Aalto EE Setting goals, preparing pay raises, and performance distribution, access to training and remuneration. The from fall 2015 to March 2016. The training, focusing on bonus calculation have been made as part of the new implementation of the equality plan will be monitored by change management and value creation in the Group HR system. The system facilitates supervisory work and the company's equality and non-discrimination working together with customers, supports the implementation of increases the transparency of the rewarding processes. group. Neste's strategy. Thanks to our good business performance, we paid record-high performance bonuses to the entire person- Open and fair rewarding nel in spring 2016. We reward our personnel for good performance and believe that fair rewarding supports excellent In 2015, we prepared the Global Induction program performance. We apply and comply with the local covering the entire personnel. The company's global employment legislation and any collective agreements remuneration guidelines have also been attached to it. specifying minimum wages and separate compensation, The program was piloted in 2016, and it was published such as overtime compensation, among other things, in early 2017. in all the countries in which we operate. We comply
Gender ratio as of Type of employment Type of employment 31 December 2016, % contract as of according to working hours 31 December 2016, % as of 31 December 2016, %
Women 36.2% (35.1%) Permanent 94.8% (95.6%) Full-time 98.2% (96.7%) Men 63.8% (64.9%) Temporary 5.2% (4.4%) Part-time 1.8% (3.3%)
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Safety management our value chain, and our partners sharing the same annual objectives based on the principle of continuous In accordance with our safety vision and the Way safety vision with us. development also for occupational safety and process Forward way of working, our aim is to work safely and safety. In these matters, we benchmark ourselves professionally everywhere at all times. Safe behavior Safety management is part of our business management, against other European oil companies, and use the is a central part of our high level of competence and and it is an integral part of daily supervisory work. Safe resulting data in setting objectives and the continuous professional identity. Safe operation is also part of good working practices and processes support the company development of our operations. business and risk management. in implementing its strategy. Our company is responsible for the safety of everyone working for us, securing the The 2016 targets for occupational safety (TRIF, or rate Our safety work aims at guaranteeing safety within company's property and our environment. Moreover, our of accidents requiring medical treatment per million our entire value chain, from procurement of raw safety work is guided by legislation, regulations, and the hours worked, including contractors) and process safety materials to the safety of final products. We fulfill the expectations of our stakeholders, such as investors. (PSER, or rate of process safety events per million promise with systematic long-term work, proactive hours worked) were 2.1. assessment of risks and identification of targets for Towards zero development. Reaching the objective requires open In accordance with our vision, our long-term aim is to We did not reach the set goals in 2016. However, TRIF dialogue and cooperation with the different parties of have zero accidents and safety incidents. We set the concerning contractors was the best in Neste's history, 4.2. Contractor safety will remain one of our focus areas.
Life-saving rules Safety Life saving rules starts here
1. 2. 3. 4. 5. Working Confined Equipment Work Traffic at height spaces isolation permit hazards Always protect Entry permit Verify energy Work permit Observe speed yourself and gas isolation and instructions limit and from falling. testing use appropriate and safe work always move required. protective practices must around safely. equipment. be followed.