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City of Stoke-On-Trent Care Services Directory 2014

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City of Stoke-On-Trent Care Services Directory 2014 City of Stoke-on-Trent Care Services Directory 2014 Etruria BoneMill Museum The comprehensive guide to choosing and paying for care • Home support • Housing options • Useful contacts • Care homes In association with www.carechoices.co.uk 20718 Care Choices - Stoke Full page_330STK_v2_Layout 1 16/12/2013 15:29 Page 1 caring That’s what we do for our residents every day Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users. To arrange a visit, contact your local Four Seasons care home below, or go to www.fshc.co.uk for more information. Hilltop Manor Care Home High Lane, Chell, Tunstall, Stoke-on-Trent, Staffordshire ST6 6JN T: 01782 828 480 E: [email protected] Tall Oaks Care Home Charles Street, Biddulph, Stoke-on-Trent, Staffordshire ST8 6JB T: 01782 518 055 E: [email protected] Park Lane Care Home Park Lane, Knypersley, Stoke-on-Trent, Staffordshire ST8 7BG T: 01782 522 061 E: [email protected] Pine Meadows Care Home Park Road, Leek, Staffordshire ST13 8XP T: 01538 392 520 E: [email protected] Westfield Lodge Care Home Weston Coyney Road, Stoke-on-Trent, Staffordshire ST3 6ES T: 01782 336 777 E: [email protected] Contents Introduction 4 Whataremyhousingoptions? 9 ShouldIcontactthecouncilforhelp? 4 HowdoIknowifsomeoneisbeingabused andwhatdoIdo? 11 WillIneed‘formal’care? 4 Essentialinformation 12 WillIhavetopay? 5 Listings Whowillarrangemycare? 5 Homecareproviders 17 Livingathome 6 Carehomes 18 Gettingoutandabout 7 Carehomeswithnursing 21 Beingacarer 8 Index 22 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither Stoke-on-Trent City Council nor Care Choices can be held liable for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in spoken word. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953. This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction If people start to find it difficult to be as independent as they • Help to identify and choose the sort of help that you used to be, they and their families/friends need to know need (Me, Myself & I pages) about the community care and support services that are • Lists of local services (Purple Pages) locally available and where they can go for advice and help. This Directory is an important source of this information for • Help to identify and choose equipment and services older people living in the Stoke-on-Trent area. (My Choices pages) There are many local organisations providing • Information about local care assistants care and support services (eg the council, voluntary (CareMatch pages) organisations, private care agencies, health services), and • Easy Read information about local services the information in this Directory will help you to begin to understand the different options available or advise • British Sign Language information for people with where you can get more details. hearing difficulties (BSL pages) Many of the local organisations listed at the back of this Directory will also be able to help and to tell you about Visit www.staffordshirecares.info for more details. local services. If you, your family or friends can use the internet, then you can use the Staffordshire Cares website to find We hope that you find the Directory and Staffordshire Cares information and guidance. The website content covers website helpful, however if you can’t find the information the whole of Staffordshire but tailors the information that you need then telephone 0800 561 0015 (Stoke-on- to the reader’s location and there are different sections Trent Adult Social Care Contact Centre). providing different types of guidance: Alternatively, you can call this Directory’s free independent helpline on 0800 389 2077 for impartial advice on your care • General information about help that is available and options or visit www.carechoices.co.uk where you can how to find it (main pages) search for care solutions locally and nationally. Should I contact the council for help? Sometimes all that you need to stay independent and home care assistant. There is more information about this healthy is some general help with things around the on page 7 and at www.staffordshirecares.info. house such as cleaning, preparing meals, gardening etc. However, if you feel that this level of support is no As our local community and voluntary organisations are longer working for you (eg you are struggling with your best placed to help you find this, it may not be necessary personal care or ability to get out and about), you can for you to ask the council for help. Also, simple pieces ask for some professional help by calling the Adult Social of equipment (such as hand rails, specialist kitchen Care Contact Centre on 0800 561 0015 (or ask someone equipment etc) can help you to stay independent again to do this for you). without the need to seek more formal care such as a Will I need ‘formal’ care? People may need professional help to keep safe and well and sometimes it will take place over the phone and because they have developed an illness or disability, are frail, sometimes face to face in your home. Depending on what have family difficulties, or are just getting older and finding your needs are (whether you are eligible to receive help day to day life more difficult. To identify whether you need from the council is based on criteria set by the Government), formal care to enable you to remain independent, a social the council may then be able to make the necessary worker can look at what you can and can’t do (as well as arrangements for you. If not (or if you prefer), you will be what you would like to be able to do) and advise you. advised about the community/voluntary agencies and Everyone is entitled to this ‘assessment’ (including carers) private organisations that can help you. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Will I have to pay? There is no charge for the ‘assessment’ described on page form of residential care. If you want more information 4 or for any advice that the council provides afterwards, about this see www.staffordshirecares.info or but unfortunately formal care services are not free. telephone the Adult Social Care Contact Centre on However, it is very important to be aware that the council 0800 561 0015. may be able to help with this. If you are not eligible to receive assistance from the To determine whether the council can contribute council then you can arrange any support that you need to or pay in full for the formal care that you need, it is yourself, or you can ask a local organisation called A4e necessary to look at your ability to pay yourself. There are to help you (there may be a charge for this). A separate different rules for this depending on whether you need guide is available to help you with this (Practical Guide to formal care in your home or whether you need some Care) - available from the council or in GP waiting rooms. Who will arrange my care? If the council contributes to or pays for your formal care traditionally professionals made many of the decisions about they will also make the necessary arrangements for you to the support that people could have and how this would be receive it. There are changes to the way they provide care provided. As a result, people often had limited choice about and support to older people and people with disabilities, as the services they received - this has now changed. Personalisation(theidea) Now, there is more emphasis on the individuals who designed specifically around you. This is sometimes referred receive support and help. This means that you will be to as ‘Self-Directed Support.’ It recognises that some people involved every step of the way, allowing you to have more can manage their support on their own whilst others need choice and control over your life and receive services help - from family or friends or people who are paid to help. PersonalBudgets(yoursupport) If you are eligible for social care assistance a social worker (your Personal Budget). will complete an assessment to help you and the council If you want to, you can take your Personal Budget as understand what kind of support you need. The assessment a cash payment (Direct Payment). You could even mix will also help to identify the cost of your support. and match your support by taking part of your budget as Once the assessment has been agreed a support plan a Direct Payment as well as using some of the Council’s will be written to set out how your needs are to be met. The traditional services. plan needs to support you in a positive way so that your Your social worker will be able to explain all the options physical, mental and social wellbeing improves.
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