Installation guide

1 2 3 4 5 Activate Get ready Install Virgin Install Install Broadband Virgin TV Virgin Phone

1 min 10 mins 30 mins 20 mins 5 mins Step-by-step instructions on how to:

Activate Install Virgin Broadband Install Virgin TV Install 1 3 4 5 Virgin Phone Hub Step one is to call us and Follow the step-by-step instructions to 1 Then follow the step-by-step Finally, we’ll get your TEL activate your services. install your Hub and get your broadband 2 instructions to get your new home phone connected.

Make sure you have your connection working. This has to be done 1 Virgin TV box up and ready account number and area before we install the Virgin TV box. 2 to go. INT Ethernet cable reference to hand – they 3 will be on the email we Do this first 4 RESET sent you – then call us on You Hub must be working and your Connector cables HDMI cable 0800 953 9500. broadband account activated before trying to install your Virgin TV box.

COAX IN AUDIO SCART OUT HDMI USB INTERNET D.AUDIO POWER Get ready Virgin TV box Customise 2 + your remote Once activated we will go Make life a little simpler by through a few steps that Wall socket customising your Virgin TV will get you ready to do the IEC cable box remote to control some Splitter install. Once that is done functions of your TV. we’re ready to get started Power supply on the fun stuff. Power supply Isolator cable

1 Activate to activate activate to 1 min 0800 953 9500 0800 This section will take about about will take This section If you haven’t done so already, call our our call already, so done haven’t If you on line automated a minute. only take services. It’ll your and number account your have to will need You find them in the can You hand. to reference area means Doing this sent you. email we welcome services live your in accessing no delays are there up. all set when you’re Activate your services your Activate

1

running in about an hour. about running in in this guide and we’ll have you up and up you have and we’ll in this guide Just follow the step-by-step instructions instructions the step-by-step Just follow Setting up your new kit couldn’t be easier. kit couldn’t new up your Setting 2 Get ready IEC cable IEC

Isolator cable Isolator

10 mins

power supply power Virgin TV box TVVirgin box Connector cables x2 cables Connector

Splitter Hub power supply Hub power (this has a blue label) (this This section will take about will take This section You’ll need: You’ll Get ready Get the install. begin to up ready be setting we’ll In this section

2 2 Get ready

. If you haven’t done it yet it yet done haven’t If you activate, to us call need to you may suffer delays otherwise you services. your in accessing account your have you sure Make to reference and area number find them in the can you – hand on then call – sent you email we 9530800 9500 You should be enjoying all of all of enjoying be should You Virgin services from new your in less than an hour. Media called you Have activate? to That’s all the boring bits done. all the boring That’s your install to ready now We’re equipment. new Great!

IEC cable IEC . This is . This is . yellow band yellow Virgin TVVirgin box Finally, push the short push Finally, your your 2.5 the cable of end other the into with the to will connect the end that .

splitter with the with the to the socket socket the to ’ on the TV 2.4 the of one end Connect cable connector band yellow ‘ marked .

splitter with the with the on the to the socket marked marked socket the to Broadband’ 2.3 the of one end Connect cable connector band blue ‘

black black . with the splitter Just push to fit to push Just to the socket marked marked socket the to ’ on the Firmly push the end of the the the end of push Firmly You the sockets. into cables by secure they’re test can move don’t checking they gently. when pulled Wall 2.2 the of the end Connect cable isolator band ‘

. and and power supplies power Hub Virgin TVVirgin box for both the both for the 2.1 the Connect

2 Get ready 3

3 Install Virgin Broadband Virgin Broadband Install In this section we will be getting you online. You’ll need:

Hub Power supply Ethernet cable Assembled splitter assembled and cables (this has a blue label)

This section will take about 30 mins 3 Install Virgin Broadband

power supply power . , switch on at the on at the , switch Hub Hub Connect the Connect the to and then switch mains socket on the 3.5 with the with the power supply power Plug the the Plug socket. a mains into blue label 3.4 . ethernet ethernet Hub provided to the to provided 3.3 the of one end Connect cable and and end end blue banded blue connector cable cable connector . Push it firmly into place. it firmly into . Push 3.2 the Find the of your of socket the it to connect Hub

Socket doesn’t look doesn’t Socket this? like Some older sockets may have Some older sockets on written NTL or may sockets them. Some new The below. the one of look like be marked need will you socket logo. Media with the Virgin end of the the end of and push it firmly it firmly and push red banded red isolator cable isolator on socket Media Virgin the into wall. your 3.1 the Take

3 Install Virgin Broadband 3 Install Virgin Broadband

or on the pull-out card as as card or on the pull-out The information on network on network The information be can name and password your of on the base found Hub in 3.6. shown Click on that network and and that network Click on enter to asked will be you password. your

. VM123456 want to connect with with connect to I want or mobile a tablet simliar on Android or on iOS. on iOS. or Android simliar on or mobile go to tablet On your WiFi Select area. the settings Make options. the list of from it is on. sure will list all nearby device Your The one that networks. WiFi will be called for looking are you like something 3.7 is very WiFi to Connecting WiFi connection Internet used) (not Phone light Base status . If any of those lights those of . If any more services guide for Lights on your Hub Lights your on i installation has finished those has finished installation if you tell to used lights are with the issues any are there Hub base light is any lit, or the are your than white, other colour connection Hub may be having a look in the Take issues. Hub do if on what to information that happens. During installation the lightsDuring installation the Once regularly. will flash However you connect you must must you connect you However in the instructions complete on. moving before 3.8 section .

and on VM123456 Hub connect now or follow 3.7 for for 3.7 or follow now connect instructions. detailed more 3.6 will be network WiFi new Your like something called on are details The connection your of the base here. as shown card a removable with familiar If you’re networks WiFi to connecting to use these details can you

Hub 30 mins

will now download the download will now

Hub Up to waiting for the solid white light. the solid white for waiting light at the base will turn white turn white light at the base will on steadily. and stay up to may take The download might want so you minutes, 30 a cuppa while yourself make to latest software and get ready to to ready get and software latest on your The lights go online. this process throughout will flash few a turn on and off and it may the white When it is ready times. Your Your Before you move on move you Before

3 Install Virgin Broadband 3 Install Virgin Broadband . Once . Once Hub has restarted and and has restarted Hub F-Secure is our internet security security internet is our F-Secure a separate If selected, partner. install to instructions email with be sent. will the software When complete you wlll need need wlll you When complete your reboot to the the base light is showing broadband your solid white is complete. installation

virginmedia. (this page may page may (this com/activation appear). automatically the on-screen follow Please for register to instructions This is your Media. My Virgin management online account fully to you which allows area services. manage your the options also select should You (if controls not parental for and already) selected F-Secure. from software anti-virus Almost there. your please open online get To enter and browser 3.8

.

OK and click and click Ethernet cable Ethernet Trouble with WiFi? with Trouble with an If for any reason you’re you’re reason any If for up setting having trouble the to connect can you WiFi Hub help to and use the internet the issue troubleshoot you WiFi password WiFi confirm. to To connect manually with with manually connect To network the find OS first, Mac the Click computer. on your the enter name then network

. VM123456 I want to connect with with connect to I want computer a Mac On Mac OS a list of networks networks OS a list of On Mac under the WiFi found be can screen. your of at the top icon need you’ll there isn’t If this icon Preferences> System go to to Network> Airport. will be name network Your like something

on your on your . Click to confirm. . Click to WPS button until it flashes. It should It should until it flashes. If you use Windows you can can you use Windows If you WPS with 2 Sync to Push network the Find connect. click the computer, on your then and button connect the press Hub connect. automatically Use Push 2 Sync Push Use Connect manually Connect with manually connect To on network find the Windows the click first, computer your the then enter and button connect password WiFi

.

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, VM123456 , that network , that network Windows 10 Windows you’re looking for a a for looking you’re Vista Windows 8 Windows a Windows computer a Windows I want to connect with with connect to I want name will network WiFi Your like be something For For in the found be can icon which is on the area, settings a by marked home screen and right in the bottom icon network look like: It might screen. your of Finding your network is easy is easy network your Finding depending different a bit it’s but Windows of version on which For have. you

3 Install Virgin Broadband 4 Install Virgin TV HDMI cable Remote 30 mins

assembled Power supply supply Power Virgin TVVirgin box This section will take about will take This section Install Virgin TV Virgin Install will need: you this section For

4 4 Install Virgin TV . to Virgin TVVirgin box Power supply Power Connect the Connect the of the back 4.5

into into Virgin TVVirgin box Plug the the Plug socket. mains a nearby 4.4

to to connect connect to Virgin TVVirgin box HDMI cable have connected to. connected have 4.3 Use the your from the of note a Take TV. your port the HDMI of you number .

Hub won’t won’t Virgin TVVirgin box from your your from ethernet cable ethernet 4.2 the end of the other Connect cable ethernet your of rear the to If your WiFi by connect can you reach a cable recommend we but possible. where connection . you yellow banded yellow to the socket on socket the to Virgin TVVirgin box IEC cable IEC 4.1 the Connect attached to your your to attached cable connector your of the rear

Virgin TVVirgin box Are you online? you Are on activating your broadband broadband your on activating 3.8. see section account your broadband account account broadband your install to attempting before new your be able to otherwise not it will details For its settings. update You need to have activated activated have need to You

4 Install Virgin TV 4 Install Virgin TV Home Home appear. software is installed. is installed. software turn off the box don’t Please and press during this process When OK when requested. see the you’ll complete screen Allow the install sequence to to sequence the install Allow may screen The run through. blank for itself and go repeat latest as the seconds a few 4.9

Virgin TVVirgin remote box 4.8 back the of out the tab Pull your of ready. the remote get to

will will ting up... start up screen. start up screen. Star Virgin TVVirgin box Connection trouble? Connection connection strength to the the to strength connection If the connection internet. a or borderline, is weak indication strength connection follow Please will be shown. to instructions the on-screen connection. your improve Your Your the test automatically Once selected you will see the will see the you selected Once Media Virgin this. like It may look

to. Virgin Virgin HDMI cable . You should see see should . You

remote won’t work for for work won’t remote Using the right remote? the Using You need to use your TV use your to need You this bit. Your for remote TV box HDMI port.your finding Example: 4.7 push TV remote Using your button. or Source AV the Input, with be a button It may also this icon: your ports for the input a list of Select the input television. the port to you that relates the connected to Virgin TVVirgin box and then use the switch at the at the use the switch and then your back of turn it on. 4.6 the mains socket on at Switch

4 Install Virgin TV 5 Install Virgin Phone 5 mins

Transferred your old number? your Transferred If you’ve decided to transfer your old number to us, please please us, to old number your transfer decided to If you’ve 10 In the meantime you up to days. take this may remember be in touch We’ll supplied. use the temporary we’ve can number is complete. when the transfer This section will take about will take This section If you’re taking the phone service from us, you should have had a had a have should you us, service the phone taking from If you’re is live Phone Virgin new your confirming the letterbox through card number. new your you and telling Install Virgin Phone Virgin Install as well? phone Taking

5

.

VM123456 Can’t see your network? your see Can’t Enter network name network Enter to search for it manually. for search to If your network isn’t visible isn’t network If your click can in the list you on A list of local networks will will networks local A list of your for Look be displayed. you Unless name. network will look changed it, it have like something for will then be asked You which you password your using your enter should TVVirgin remote. box .

, with with can’t find find can’t Connect to WiFi to Connect connection to your your to connection Other Options Virgin TVVirgin box TVVirgin remote box it will show this screen. this screen. it will show Ethernet Connecting with WiFi with Connecting if process set-up During the your an Select your then choose Hub

Hub . Hub . provided. If you If you provided. Virgin TVVirgin box Virgin TVVirgin box Virgin TVVirgin box If you do not have a longer a longer have do not If you to it is possible available cable your connect to use WiFi and your please use that. please use that. cable a direct recommend We the as this ensures connection from best possible performance your and your new new and your apart 3 metres than more are the use be able to won’t you cable ethernet available cable a longer have Can’t use Ethernet? use Can’t your reason any If for

4 Install Virgin TV Customise your remote to

OK

Didn’t work? Didn’t If you didn’t get a response, a response, get didn’t If you repeat red, or the LED flashed go through Don’t these steps. quickly. the channels too your TV. If it works press press If it works TV. your Press and hold the button hold the button and Press back on. turn it to 5 seconds for check to and mute volume Press is controlling remote that your store the code. the code. store again. The LED will flash

to access access to 0999 a code turns off your your TV. turns off a code Enter the code the code Enter The LED the TV database. code Press twice. green will flash until up repeatedly Channel

are switched on. on. switched are at the same time time at the same TV and Clear the of until the light on top twice. flashes green remote Customise your remote your Customise TV and your your sure Make TVVirgin box TV Virgin your of the front Cover hold down and press and remote

You can also go online to see see to also go online can You at and top-tips how-to’s our my.virginmedia.com/discover Explore further Explore guides. the discover Check out great of loads have they get to how about information kit. new your of out the most

to 174 Don’t know your number? your know Don’t If you didn’t get a door card a door card get didn’t If you phone your know you letting please dial number, it is. what out find All done! All new your Congratulations, Media Virgin services from use. to ready up and all set are

or NTL logo. socket. The correct socket will will socket correct The socket. with the below, the look like section port bottom being in the marked It may be socket. the of Telewest Media, with a Virgin 5.1 the phone phone into your Plug

5 Install Virgin Phone V6TRIP0117 V6TRIP0117