NORTH PRESTON MEDICAL PRACTICE BROADWAY SURGERY INGOL HEALTH CENTRE 2 B ROADWAY 87 VILLAGE GREEN LANE FULWOOD INGOL PRESTON PRESTON PR2 9TH PR2 7DS
TEL : (01772) 920202 TEL: (01772) 282700
Coronavirus (COVID-19) – Useful information
In this document you will find updated information about North Preston Medical Practice and other services during the Pandemic.
Pg 2 – Broadway Surgery closure (due to re-open mid July 2020)
Pg 3/4 – Patient support services incl food banks
Pg 5/6 – Mental Health teams available to patients
Pg 7 – NHS Bereavement Helpline
Pg 8 – Radiology requests (Xrays, ultrasounds, MRI scans, CT scans, Barium swallow etc)
Pg 9 - How to get a fit note if you are self-isolating / Should you be self-isolating?
Pg 10 – Local blood clinics
Pg 11 – Treatment room clinics
Pg 12 – HGV Medicals
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Broadway Surgery Closure from 27th March 2020
As of Friday 27th March 2020 from 6:30pm we made the decision to close our doors to the public to protect our patients and staff until further notice.
You can still telephone the surgery as usual.
If you need to collect a prescription, please do so before 6:30pm on 27th March 2020. If you are unable to collect your prescription before then, you must contact the surgery and let us know which Pharmacy you would like us to send it to instead.
All urgent on the day appointments are carried out via telephone consultation. If the clinician wishes to see you face to face, you will be asked to attend an appointment at Ingol Health Centre.
We want to thank you for your continued support during these exceptional circumstances.
UPDATE:
Broadway Surgery to re-open in July 2020 (date to be confirmed)
Our Broadway site has to have some essential building work completed before we can re-open. This has been scheduled for WC 13th July 2020 now that the building contractors have returned to work. We are told that the works will take 5-7 days to complete and we will be re-opening as soon as these works have been completed. Our call handling will not be affected and you will be asked to attend Ingol Health Centre if you need to be seen.
So we can keep to government guidelines, we have put measures in place to keep our patients and staff safe. Most appointments will be completed via telephone/video consultation, unless the clinician says otherwise.
What you can do, to help us: Only attend the surgery if you have been given an appointment or you have been asked to collect documentation. You will be given a specific time for your appointment, which will be spaced out to limit the number of patients we have in reception at one time. If you are early for your appointment, if possible, you may be asked to wait outside or in the car, until the clinician is ready for you. Please wear a face covering. Please use the hand sanitiser provided at the surgery before and after your visit. Order prescriptions by telephone and online access. We thank you for your understanding.
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Patient support services
The government have released a new website for patients to use in finding out what help you can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as: Feeling unsafe Going in to work Paying bills or being unemployed Getting food Having somewhere to live Mental health and wellbeing.
You can click this link for more information.
Other services available
Honeywell’s Farm Shop can provide food for collection (1-2 days) or delivery (2-3 days). Delivery requires a minimum order value of £40. For further information please telephone 01772 690271 (option 3) between 9am-4pm or visit their website.
Booths Fulwood are also helping the community and are taking telephone orders on 01772 693800.
Preston City Council is offering help to vulnerable patients whether it be help with shopping, collecting prescriptions, tackling loneliness or housing advice. If you are isolating due to COVID-19 and need help, please ring their community hub on 01772 906777 or email [email protected]
LUV Preston Food Bank is a team of volunteers who help with delivering food parcels weekly to those in need of emergency food provisions and work with people to refer them to other support and to help them find longer term sustainable solutions. For further information you can contact 01772 298107 or visit their website.
GoodSam App is a run by Good Samaritan Volunteers and take referrals from the community and health services to help patients who are struggling to access medication and or/food. Please contact the surgery if you would like one of our team members to refer you to this service. 01772 920202 or 01772 282700.
Salvation Army Food bank – Harrington St, PR1 7BN https://www.salvationarmy.org.uk/preston
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Noor Foodbank – Noor Hall, Noor St, Preston, PR1 1QS https://noorfoodbank.co.uk/
Holy Family Church – Whitby Avenue, Ingol, Preston, PR2 3YP http://holyfamilyparish.weebly.com/
Intact Community Pantry can take home a bag of food for £3. Call intact 01772 760 760. – 49 Whitby Avenue, Preston, PR2 3YP
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Mental Health Teams
We understand that now more than ever can be a difficult time for those struggling with mental health. We have therefore revised the list of Mental Health Support services available to use.
Domestic Violence & Abuse for Men and Women NHS Domestic Violence & Abuse
CALM, www.thecalmzone.net, 0800 585 858. Available from 5pm – Midnight.
Heads Together, www.headstogether.org.uk. Available 24/7
Mind, www.mind.org.uk, 0300 123 3393. Available 24/7.
Papyrus, www.papyrus-uk.org, 0800 068 41 41 (under 35yr olds) Available Monday – Friday 9am-10pm, Weekends 2pm – 10pm and bank holidays 2pm – 10pm.
Samaritans, www.samaritans.org, call 116 123 or 08457 116 123 Available 24/7.
The Haven, richmondfellowship.org.uk, 0330 008 3672. Available Monday – Friday 11am-11pm or Saturday & Sunday (inc bank holidays) 12pm – 11pm.
Big White Wall, [email protected], 0203 405 6196. Online 24hr service.
Kooth, https://www.kooth.com/, (11-16yr olds) Online 24hr service.
Military Veterans’ Service, penninecare.nhs.uk/military-veterans-service, 0300 323 0707. Available Monday to Friday, 9am to 5pm.
Central Home Treatment team, 01772 773433 for when you feel you are in crisis and at risk any time at weekends or on bank holidays.
Mental Health Helpline, https://www.lscft.nhs.uk/, 0800 915 4640. Available from 7pm-11pm Monday – Friday and 12midday – 12midnight Saturday & Sunday.
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If you would like to speak to a Doctor about your mental health, please contact us Mon-Frid 8am-6:30pm on 01772 920202 or 01772 282700.
If you feel you need urgent help for your mental health but it’s not an emergency and your GP is not open, please telephone 111.
If you feel your life is at risk or you may have seriously injured yourself and can no longer keep yourself safe, please telephone 999.
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NHS Bereavement Helpline
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Radiology requests ( Xrays, Ultrasounds, MRI scans, CT scans, Barium Swallow etc.)
As you may already know, there have been increasing pressures on Radiology services due to the COVID-19 pandemic. It seems prudent to minimise hospital contact of well members of public in order to keep them safe from contacting COVID infection as a result of a hospital visit.
In view of recent government guidance, public health’s as well as increasing clinical pressures the team would like to draw your attention to changes to radiology department services at the Lancashire Teaching Hospitals NHS trust. 18th May 2020 - The Radiology team are now accepting routine radiology requests. Your GP surgery will send off a referral and you will be contacted by telephone or letter to arrange an appointment. DO NOT TURN UP WITHOUT AN APPOINTMENT.
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How to get a sick note if you are self-isolating
Government advice states that patients who are self-isolating due to Coronavirus are not legally required to obtain a fit note from their doctor for their employer or to claim statutory sick pay. Patients who are self-isolating can now generate their own ‘isolation note’, which is legally accepted by employers and Jobcentre plus.
This note can be accessed by following this link.
Should you be self-isolating?
To find out whether you should or should not self-isolate, please follow government guidance. The government has written to some patients whom are ‘clinically extremely vulnerable’ to advise self-isolation for 12 weeks.
You can register with this service if either: you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’
‘Shielding’ means not leaving your home and minimising contact with other members of your household.
You’ll be able to ask for help if you need it - for example, with getting essential supplies or your basic care needs.
You can register yourself, or on behalf of someone else.
If you haven’t received a letter but think you are ‘clinically extremely vulnerable’ and should self-isolate, click here to register yourself.
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Local Blood Clinics – updated 06/04/2020
Due to Coronavirus (COVID-19) there are some changes to how Lancashire Teaching Hospitals will deliver your Phlebotomy services. All blood tests will now be by appointment only from Tuesday 24th March 2020 until further notice.
Lancashire Care have made the decision to close some local blood clinics (including Ingol Health Centre) so please contact the below clinics to book an appointment.
Minerva Health Centre (Lowthorpe Rd, Deepdale, PR1 6SB) 01772 777600/777606
The Healthport (Vicarage Lane, Fulwood, PR2 8DW) 01772 520230/520231/520232
Ashton Health Centre (Pedders Lane, Ashton-On-Ribble, PR2 1HR) 01772 777160
Brookfield Clinic (19 Croasdale Ave, Brookfield) 01772 777474
Geoffrey Street Clinic (Geoffrey St, PR1 5NE) 01772 777300
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Local treatment rooms
Due to COVID-19, there are some changes to how we deliver your Treatment Room Service in the Central Locality – only at the clinics below until further notice Please telephone any of the clinics below to book an appointment.
Clinic Telephone Number
Ashton Health Centre 01772 777160 Pedders Lane, Ashton-on-Ribble, Preston PR2 1HR
Buckshaw Village Health Centre, Unity Place, Buckshaw 01772 644160 Village, Chorley PR7 7HZ
Chorley Health Centre Collinson Avenue, Chorley 01772 644700 PR7 2TH
Geoffrey Street Health Centre 01772 777300 Geoffrey Street, Preston, PR1 5NE
Leyland Clinic Yewlands Drive, Leyland 01772 644100 PR25 2TN
Preston Healthport 01772 520230 Vicarage Lane, Preston PR2 8DW
Penwortham Health Centre 01772 644151 Cop Lane, Penwortham PR1 OSR
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HGV Medicals (Heavy Goods Vehicle)
Peter Holden, Chair of BMA Professional Fees Committee has informed us that DVLA have advised that they have ceased requesting medicals as of 24th March 2020 - if you have any questions then we would signpost you back to the DVLA.
Further announcements are expected shortly once they have been approved by the appropriate Minister and will be widely communicated.