News & Updates

APRIL 2005 It’s A Win-Win For Steve Park and Inside . . . Jasper Engines & Transmissions! It was only a matter of time Daytona winner , going on to record his first career Customer Profile: before Steve Park and the Orleans Racing team found their way to victory in the Truck Series. The vic- British American Victory Lane, and that time came tory put the JASPER colors into Auto Care pg. 2 following the American Racing Victory Lane for the first time since Wheels 200 at California Speedway. the company’s involvement in NASCAR began in 1988. Ed Widder: Sporting the bright yellow colors of Jasper Engines & Transmissions “The credit goes to the Orleans/ The Finishing Touch pg. 3 for the Craftsman Truck Series’ sec- JASPER team,” said Park. “These ond race of the season, Park started guys didn’t quit. It’s nice to go to Rita Wade: 25th and hung tough through the work in the morning knowing you have the confidence of an owner and Value Added Auditing pg. 4 first half of the race as the cautions fell at all the right times. a sponsor and people around you When a multi-truck crash that know you can get the job done JASPER Hooks Pro brought out the final yellow flag of and win races. I haven’t had that Bass Fisherman for the evening with less than 20 laps to feeling the last couple of years and now I do. It’s not going to be our last Sponsorship Deal pg. 5 go, Park was riding comfortably in second, behind . The time in Victory Lane.” move of the race came with less than Park joined an elite list of ten dri- And The Heater six laps to go, when Bliss’ truck sud- vers who have won at least one race Goes To... pg. 5 denly ran out of fuel. Park saw the in each of NASCAR’s top three tour- opening and roared to the point in ing divisions: Craftsman Truck the Jasper Engines and Series, Busch Series and Nextel Cup Gaughan Gets JASPER Transmissions . Series. His most recent NASCAR Sponsorship for 2005 From there Park easily held off Truck Season pg. 6 (continued on page 7)

Published by: Jasper Engines & Transmissions P. O. Box 650 Jasper, IN 47547-0650 Phone: 1-800-827-7455 Fax: 1-812-634-1820 Steve Park drives the Jasper Engines & Transmissions sponsored Dodge Truck to victory www.jasperengines.com in the American Racing Wheels 200 held at California Speedway. 2 Profile vehicles, itsoonexpandedtoinclude work onlyonAmericanandBritish tomer facilityandoffices. art buildingincludesanextendedcus- square feetofspace.Thestate-of-the- ty houses18servicebaysin14,000 pleted inNovember1999.Thefacili- Center at9577BergerRoadwascom- build anew. building tolease,Briandecided facilities. Afteraninitialsearchfora it wastimeagaintolookforbigger Columbia CarCareCenter.By1997, years later,thebusinessmovedto feet wasaddedin1981.Justeight over time.Anadditional3,000square bays, BritishAmericansteadilygrew foot rentedspace,withthreeservice Columbia. in thefirstautorepairpark opened BritishAmericanAutoCare Maryland. Sixyearslater,Brian British AutoServicesinRockville, September, 1972.Hestartedworkat moved totheUnitedStatesin repair. replacement andthelatestcomputer smallest lubrication,todrivetrain quality repairsandservicefromthe England, hasearnedareputationfor years. Thefacility,ownedbyBrian fully serveditscustomersforover25 ed inColumbia,Maryland,hasfaith- over 25years. British AmericanAutoCarein Columbia, Maryland,hasserveditscustomersfor Though theinitialpremisewasto The newBritishAmericanAuto From theoriginal1,500square Brian, andhiswife,Jennifer, British AmericanAutoCare,locat- British AmericanAutoCare tury ofservicetothemotoringpublic. can AutoCareforoveraquartercen- County, Maryland. repair, bytheresidentsofHoward es of2003,andvoted#1forauto one ofMaryland’stopsmallbusiness- British Americantoberecognizedas This positivephilosophyhaspropelled the advancementofnewtechnology. preventive maintenance,andembraces to educatethepublicinbenefitof ed engine.” when wearedealingwithacomplicat- fact theyarenotgoingtodisappear trained inwhattheydo.Welikethe with realpeople.Theyarevery too,” addsBrian.“Weliketospeak a qualityproduct.” Brian, “andtheybacktheirsaleswith because ofthelongwarranty,”says JASPER. “WepurchaseJASPER transmissions anddifferentialsof the qualityremanufacturedengines, American AutoCarehaspurchased classes. nicians timeofftoattendre-education And thecompanygivesCertifiedtech- to furthertheirautomotiveeducation. cians. Brianpaysforhistechnicians technicians, withfiveMastertechni- British AmericanareASECertified most JapaneseandEuropeanmakes. Congratulations toBritishAmeri- British AmericanAutoCarestrives “Product supportisveryimportant Since theearly1990’s,British Eleven ofthe18employeesat by Ed Widder, Senior Research Engineer, The Finishing Touch Federal-Mogul Sealing Systems Controlling Surface Roughness & Waviness Helps JASPER Ensure Leak-Free Gasketed Joints Ed Widder

is a Senior Research Engineer with Federal-Mogul Sealing Systems. He is a licensed mechanical engineer and has been Skidded and skidless stylus profilometers – A skidless profilometer is required to involved in gasket engineer- measure surface waviness. ing with Fel-Pro and Federal- and valleys of the engine deck Mogul for the past 22 years. typically included in the mea- surfaces. The improved bolt load Ed is a member of SAE and surement of surface finish. retention characteristic of this ASME and has recently The instrument which mea- gasket technology comes at the become a member of the sures surface finish is called a expense of requiring smoother ASME B46 Standard Comm- profilometer. Most hand-held finishes without significant wavi- ittee on Surface Quality. profilometers include a “skid” ness. Traditional composite or which skates over the surface graphite gasket materials can The history of engine develop- peaks. These less expensive handle rougher finishes and are ment has seen a parallel pro- instruments are not able to mea- much less sensitive to the pres- gression of engine joint design sure waviness. A special class of ence of waviness. and assembly techniques. The profilometer is called “skidless” in Waviness is a long wavelength gaskets that seal these bolted which only the stylus tip (same undulation of the surface profile joints have witnessed a similar as a “phonograph needle” to us on which the tightly spaced evolution of technology that fossils) touches the surface. A roughness peaks and valleys ride. includes the gasket materials, new skidless profilometer was These two surface characteristics, designs, and even the engine recently acquired by JASPER’s roughness and waviness, together component surfaces that com- Quality group to allow more define the general “surface finish” bine to deliver leak-free engine sophisticated measurements of of the machined component. The performance to JASPER’s modern engine surfaces. even larger scale variations on customers. When looking at a flat-milled the overall surface are called flat- The most significant develop- surface, the feature that is most ness and are usually considered ment in recent engine sealing an error of form. Flatness is not trends has been the emerging (continued on page 5) dominance of embossed rubber- coated metal gaskets – especially cylinder head gaskets – in the assembly of original equipment engines. This gasket technology is often called “MLS” for Multi- Layer Steel and usually consists of multiple layers of embossed rubber-coated spring-tempered stainless steel. These gaskets provide improved sealing perfor- mance at lower joint loads, but they also demand careful atten- tion to engine component surface finish. MLS gaskets have very thin Some OEM finishes contain significant waviness that can cause sealing problems (typically .001 inch or 25 in the remanufactured assembly. Here a finish with significant waviness will be microns) rubber coatings which refinished to eliminate this condition. Top Inset: Unfiltered profile. Bottom Inset: seal the machined surface peaks Filtered roughness and waviness profiles.

3 Value Added Auditing On the Technical Side: by Rita Wade, JASPER Quality Control Auditing and compliance of the system. Action Request for a failed prod- Rita Wade JASPER’s quality system is uct audit, then monitors all cor- defined in the Quality Manual. rective actions issued by the has been with The system defines the infra- external and internal auditors. Jasper Engines structure that manages and coor- Now what? First, the problem & Transmis- dinates its function. The system’s is identified by the focus group; sions since processes interact and work then, an interim action is taken to October 1991. together to achieve a common contain the problem. A focus Rita was Ex- goal and objective. A few exam- group is created with possible ecutive Admi- ples of systems are document con- members from management nistrator to the trol, gauging, training, and pur- teams, quality captains, inside Vice President of Manufac- chasing. JASPER hires external sales, and operators, with the goal turing for nine years before certified auditors to perform qual- to collaborate using the tools of becoming a Quality Systems ity system audits to determine Problem Solving to achieve the Administrator in 2000. She both compliance and effectiveness “best practice.” has been a Certified Quality of controls. One example of a problem solv- Auditor since 2001. Another type of audit is the ing tool is the “5” Why Analysis. process audit. It is used to vali- The team begins with brainstorm- date if process requirements are ing the process to determine You may ask yourself, “Why being met. During a process potential cause by using the “5” audit?” Jasper Engines & audit, the auditor will examine an Why Analysis. This process con- Transmissions performs audits activity or sequence of activities sists of starting at the top level of for our customers. Auditing is to verify that input, actions, and a problem (Problem Statement) our method to assure the needs outputs are in compliance with and asking “Why?” until you are and expectations of our cus- the established procedure. The no longer able to continue with tomers are met. We evaluate procedures of a process are the answers. This generally and measure our quality because defined in work instructions, brings the team to the Root Cause we know Quality is the only specifications, and records. The of the problem. They will ask: thing that endures. “Doing it auditor observes the work in Does any data exist to verify Right…the first time and every process, using a checklist to the causes? If a person is identi- time!” record observations and findings fied as the cause, look for sys- Jasper Engines & Transmis- of conformance and nonconfor- temic reasons that allow a person sions performs System, Process, mance. The work instructions, to perform at less than acceptable and Product Audits to measure support material, and specifica- results. our effectiveness and to work tions are used during the audits toward continuous improvement. to verify that established proce- “5” Why Analysis Example Our customers deserve and dures are being followed. Problem Statement: There is a demand a quality, reliable, and JASPER has twenty internal shortage of “O” rings for the 41TE. safe product at a reasonable trained auditors to perform three Why? Parts were not ordered. price. Companies survive by process audits a week. constantly evaluating how, The product audits are per- Why? The system shows a balance when, and where to reduce or formed throughout the week to in the department. eliminate processes not adding verify the unit was built per Why? The parts were not deducted value, and knowing when to JASPER’s specifications. The fin- when they were pulled. keep and improve upon process- ished product is selected random- Why? Parts picker was not remov- es adding value. Auditing is ly from inventory, and then disas- ing from inventory correctly. about continuous improvement; sembled. JASPER’s ASE certified it is about developing the “best mechanics or engineers perform Why? No training procedure in place for new associates. practices” to ensure customer the product audits, using a check- satisfaction. list, identifying each element of The Root Cause is that no training Let us start by defining the the unit. The audit checklist is program has been established and documented. different types of audits per- graded and issued to manage- formed at JASPER. First, the ment the same day of the audit. system audit is an in-depth What happens if nonconfor- examination of a quality system mance is found? The Quality (continued on page 7) to determine the effectiveness Manager issues a Corrective

4 (continued from page 3) head gaskets - can mean the dif- ference between an engine assem- And The Heater noticeable is the waviness seen in bly that keeps our customer’s dri- the lay of the machining pattern. veway clean and one with bother- Goes To... Wider spaced waviness peaks and some coolant or oil stains. It may Congratulations to Colin valleys can be easily observed by seem trivial that driveway Stocker of D & J Auto, Inc. of the eye, whereas very finely appearance becomes a determin- Slatington, PA. Colin is the spaced roughness peaks and val- ing characteristic for engine seal- winner of the Burns Best leys are somewhat less obvious ing success, but that’s the market waste oil heater. without magnification. In fact, reality. Ultimately, from the per- D & J is located north of surfaces which have little or no spective of engine durability, a Allentown, PA, and we under- waviness present are often diffi- leak-free engine is less likely to stand they get some pretty cult to assess visually – the sur- fail due to persistent fluid loss – severe winters, so the heater face often appears “flat” or overheating from coolant loss or will be a great piece of equip- “matte” and it is difficult to sense seizure from oil loss. Keeping ment for the shop. the roughness height, especially if engines leak free and reliably We plan to have a picture it is quite uniform. This is where serving our customers is only one of Colin and more information profilometers become essential in reason why they come back to about his shop in the next being able to accurately evaluate JASPER for their vehicle’s power- Newsletter. surface finish magnitudes and train replacements. Attention to feature spacings when the eye can surface-finish details is one of the barely perceive them. finishing touches that ensures Measuring and understanding sealed engine joints stay that way surface finish and its impact on throughout the engine’s gasket sealing performance - second life. especially with today’s MLS style JASPER Hooks Pro Bass Fisherman for Sponsorship Deal Mackey Marketing Group client, Jimmy Ward, is pleased to announce that Jasper Engines and Trans- missions has signed to become the major sponsor for his number of Jasper Engines and upcoming 2005 professional Transmissions print advertise- bass fishing tour appearances. ments, designed to help deliver Ward will compete in the the Jasper Engines and EverStart Northeast Tour, the Transmissions commercial BFL Empire Division Tour message to the massive bass and three B.A.S.S. Northern fishing enthusiast audience. Open Events. Tour action is Ward’s fishing schedule scheduled to commence in kicks off with the season open- June. ing EverStart Northeast Tour “I’m extremely excited Professional bass fisherman Jimmy event on June 1st at Kerr Lake about this opportunity to fish Ward receives major sponsorship from in Henderson, , with sponsorship from Jasper Jasper Engines & Transmissions for followed by the BFL Empire 2005. Engines and Transmissions,” Division opening event on said Jimmy Ward. “They are son to begin!” June 18th at Lake Champlain active sponsors and the pro- Jimmy Ward will be intro- in Ticonderoga, New York. motional elements they add duced in public appearances Jimmy Ward’s marketing will bring exciting new high- and fishing seminars as the agency is Mackey Marketing lights to my fishing schedule. “Jasper Engines Fishing Pro” Group from Atlanta, GA. I can hardly wait for the sea- and is scheduled to appear in a

5 Gaughan Gets JASPER Sponsorship for 2005 Truck Season Cementing a relationship formed in future. Brendan is a competitor and I And Gaughan looks forward to 2004, Jasper Engines and Transmis- know he will be in the Winner’s continue representing the Jasper sions and Orleans Racing announced a Circle soon.” Engines and Transmissions installer sponsor partnership for the 2005 The owner of Orleans Racing, network. “I enjoyed working with all NASCAR Craftsman Truck Series Michael Gaughan, appreciates the the people at Jasper Engines and campaign. energy that this new affiliation brings Transmissions in 2004”, says The new partnership puts Jasper to his race team. “Having someone Gaughan, “and to be able to build on Engines and Transmissions on the #77 with the quality of Jasper Engines and that relationship is certainly exciting.” Orleans Racing Dodge, piloted by Transmissions sponsor our #77 . The association is Orleans Racing Dodge is certainly 2005 Event Schedule For the #77 not limited to vehicle sponsorship, as a quite an honor,” notes Gaughan on Jasper Dodge Truck technology alliance between the this new relationship with Jasper 02/18/05 Daytona International -based engine and transmission Engines and Transmissions. “We Speedway remanufacturer and the Las Vegas- know that they’ll enjoy the Craftsman 02/25/05 California Speedway based race team has been formed. Truck Series as much we do, as this is 03/18/05 Atlanta Motor Sponsorship for the #77 the series where Speedway Jasper Engines and most of the 04/09/05 Transmissions Dodge racing 04/30/05 Gateway International will encompass 18 takes Raceway NASCAR place. 05/15/05 Mansfield Motorsports Craftsman “We Speedway Truck look for- 05/20/05 Lowe’s Motor Series ward to a Speedway events, long and mutual- 06/03/05 Dover International while the ly beneficial rela- Speedway 06/18/05 Michigan International technology tionship and hope to see our new Speedway exchange will touch friends from JASPER in victory lane 08/05/05 Raceway all of Orleans Racing’s on-track pro- very soon.” Park grams for 2005. Driver Brendan Gaughan is excited 08/24/05 Bristol Motor “We’re excited about the opportuni- to be able to continue to grow what Speedway ty to work with Brendan,” said Doug was started in 2004. 09/08/05 Richmond International Bawel, President of Jasper Engines and “I’ve been fortunate enough to Raceway Transmissions. “He did a super job partner with some great sponsors 09/17/05 New Hampshire Int’l with our customers and staff and we’re since I’ve been racing - and this asso- Speedway looking forward to winning races in the ciation with Doug and Zach Bawel 10/22/05 Martinsville Speedway 2005 season.” continues that trend,” said Gaughan 10/29/05 Atlanta Motor “Brendan has won truck races in the on his ongoing relationship with Speedway past and we look forward to associating JASPER. “If you look at some of my 11/04/05 with him for many more,” added sponsors we have connections that go 11/11/05 Phoenix International Jasper’s Vice President of Sales, Zach back close to 20 years. We expect Raceway Bawel. “Our Associates and customers this affiliation with Jasper Engines 11/18/05 Homestead Miami have enjoyed our relationship this past and Transmissions to follow that same Speedway year and we look to build on this in the pattern.” JASPER Wins ZF Award of Excellence ZF Corporation representative, Shawn Hoklas, presented the 2005 ZF Award for Excellence to JASPER Director of Call Center Operations, Al Keller. The award is presented to JASPER as the #1 distributor of the remanufactured standard transmission product line in North America. 1-800-827-7455 Congratulations goes out to every- Al Keller, at left, accepts the Award of one involved in making Jasper Engines Excellence from ZF Corporation repre- & Transmissions #1! sentative Shawn Hoklas.

6 (continued from page 4) and planned results (analyze and better to ensure customer satis- adjust the process, returning to faction? The answer is an Once the root cause is defined, plan if needed), emphatic, YES! the team works toward correcting JASPER has established and improving the process to pre- The corrective action, once com- Value Added Auditing. Our vent reoccurrence of the problem. pleted, is given to the Quality objectives are to establish Another quality tool “Plan-Do- Manager, who reviews all correc- processes that are efficient, Check-Act” or known as the tive actions and evaluates the effective in reducing cost and PDCA is a continuous method to effectiveness. waste in all our resources, and evaluate the effectiveness of the You may be asking, what hap- that identify critical risk areas. corrective action. pens after the audit has been per- Value Added Auditing is about formed, recorded, and all corrective preventing a potential noncon- Plan – A plan, procedure, or actions have been implemented formity; it is Preventive Action. method is developed and the team and are effective. NOW what? I Value Added Auditing is an establishes what needs to be done. call it the “SO WHAT!” If it established method to monitor Do – The plan, procedure, or doesn’t add value why do it. The the performance and health of method is being followed (do what information must be shared and the company. Audits are essen- was planned). acted upon to add value. JASPER tial to our survival, and provide Check – The plan, procedure, or does act upon the audit findings management with additional method is monitored and/or mea- and works toward making our information to make informed sured against criteria. product a better product for our decisions when establishing the Act – Action is taken to resolve internal and external customers. company’s goals and objectives. the differences between expected Will the audits make our product

(continued from front page) whole Orleans Racing team - well it’s just a fitting next chapter to victory came back in February the Orleans Racing story. I still 2001 at North Carolina Speedway can claim the win with my truck when he won in a Dale Earn- owner’s cap on and that’s OK with hardt, Inc. Cup car one week after me.” the death of car owner and seven- Gaughan glowed as he relayed time Cup champion, Dale his phone conversation he held Earnhardt. from Fontana’s victory lane with “To win in Busch, to win in JASPER president, Doug Bawel. Cup and now in Trucks, it means “Doug couldn’t be here in a lot,” said Park. “Not only to me, California, but you could hear the but to this whole team.” excitement in his voice. It was a It was Orleans Racing’s first special moment for me - one that victory since Brendan Gaughan Steve Park poses with his trophy after I’ll carry with me for a lifetime.” recorded six victories during the winning the American Racing Wheels 200 at California Speedway. 2003 season. Editor’s Note: Brendan Gaughan “We thought we’d win some happier following the conclusion was named Grand Marshal of the races last year, but we got shut of the American Racing Wheels American Racing Wheels 200 at out of the winner’s circle,” Park 200, even though he finished 21st California Speedway. Brendan said. “We really put forth a lot of after being black-flagged by changed his truck to ARW spon- effort this year. We’re building NASCAR on the final restart as sorship, and in so doing, trans- this team where it needs to be. he tried to avoid the truck in front ferred his JASPER sponsorship to We’ve got confidence in the of him that had missed a shift. his teammate, Steve Park. The Orleans team and the JASPER “I wanted to get Doug Bawel rest, they say, is history. (See team, where we can not only win his first win in NASCAR,” Gaughan Gets JASPER races with our race team, but Gaughan said excitedly, “but I Sponsorship for 2005 Truck with Brendan’s, too.” wanted to do it as driver. But for Season on Page 6 of this issue). Team driver Brendan Steve to get JASPER that first Gaughan could not have been win means so much to me and the

7 Prst. Std. U.S. Postage Paid Permit 49 Jasper, IN 47546 JASPER ENGINE AND TRANSMISSION EXCHANGE 815 Wernsing Road · P.O. Box 650 · Jasper, IN 47547-0650 e-mail: [email protected]

From NASCAR To Your Car...

JASPER Is Available...

From Coast To Coast!

1-800-827-7455