A Message from Icts Europe President & Ceo— Oren Sapir

ISSUE 11 — 12 June 2020

A MESSAGE FROM ICTS EUROPE PRESIDENT & CEO— OREN SAPIR

Dear ICTS Family members,

For this special edition of ‘Connect’, I want to start with my usual wishes for everyone’s health. The remainder of my message will be slightly different this time round.

The fact that this is the last edition of ‘Connect’ does not mean that we should disconnect; we will find another way to keep connected, albeit, on a different fre- quency.

“For me the ICTS This by itself, is an indication that the unique period we have been experiencing spirit is the family is changing, although it may be a while before we can mark its end.

atmosphere, and In the spirit of this ‘20 years to ICTS Europe’ edition, I would like to tie Covid-19 the dynamic and with significant events in the history of the company.

flexible approach Over the past two decades we have seen countless events unfolding: from Sep- which erases the tember 11th, through to the sub-prime crisis, bird flu, the SARS epidemic, and the word ‘impossible’ ash cloud over Iceland, to name but a few. All of these events had a negative in- fluence on our business, but while each event was different, their collective im- from our vocabulary pact on ICTS was always the same - It made us stronger! and state of mind.” The Covid-19 crisis will be no different! I have no doubt that we will emerge out of this stronger, with new solutions, and well-prepared for the new normal.

For this special edition of ‘Connect’, I would like to share with you some glimpses from my own personal history with ICTS. In 1989 I was offered a 3-week contract at Frankfurt Airport. I accepted, and three days later, was standing on the tarmac by a Pan Am flight at gate B41 in Frankfurt Airport. Two days before the end of the three-week period, I was offered the post of Supervisor (after all, I had a bit of experience from previous work at Ben Gurion Airport). In return, I had to com- mit to staying with the company for another six months. So many years down the line, I’m still counting.

From Frankfurt, I moved to Milan, then Hamburg, Munich, and finally, Paris. Many positions in various countries, all have shaped my professional and personal life.

I have seen local cultures in many countries and have come to appreciate them all. Yet, what has been, and still is, a fantastic experience, is always finding the same company culture in each site I visit. This is the ICTS spirit of which we are all so proud.

But what actually creates this spirit?

Undoubtedly, you will read about it in the following stories shared in this issue. Still, for me, this spirit is the family atmosphere, and the dynamic and flexible ap- “Counting on you all, proach which erases the word ‘impossible’ from our vocabulary and state of and looking forward mind. to a time in the near It is also thinking out of the box, full commitment to each other and our clients, future when we will and a constant attempt to not only ‘play the game’ the best we can, but also reflect back on this change it at the same time. Simply put: quality and innovation.

period with pride These, in my view, are the components of our DNA, making ICTS unique and and satisfaction.” making me so proud and grateful to be a part of.

And so, with such solid foundations, we can certainly look forward with serenity, optimism and motivation, and take ICTS to the next level.

I would like to take the opportunity to thank the great team behind the ‘Connect’ initiative: Efrat, Sacha and Roberta, as well as all of the contributors.

I enjoyed each page of each edition and was proud to share it. A great illustration of our spirit. Well done!

Counting on you all, and looking forward to a time in the near future when we will reflect back on this period with pride and satisfaction.

Stay safe, and I hope to see you very, very soon.

Yours as always,

Oren Sapir

AN INTERVIEW WITH EXECUTIVE VICE PRESIDENT CENTRAL EUROPE AND SCANDINAVIA, ICTS EUROPE — DANILO VANOI

How are you? I’m feeling well. Although this situation has had a major impact on our personal and professional lives, I am thankful that there have been no severe Covid-19 cases and that everyone is healthy in the regions I oversee.

We have managed to overcome the worst part of the crisis and I can slowly but honestly say that I am starting to see the dim light at the end of the tunnel. To those with a dark sense of humour, no, the light is not an oncoming train!

What message do you want to send to your employees and the wider ICTS Europe Group? I am very proud of being part of this ICTS family. When we were informed that flights would halt for the majority of my regions, we all came together and started to prepare to overcome this situation in the best way possible. It has shown that we are solutions-oriented and not, problem-oriented. “I am very proud of We have overcome many difficult situations in the past and like all those difficult being part of this situations, once we overcame them, we managed to grow stronger. I have no family” doubt that the same will happen now. Ride on!

On a personal note, what have you learnt to appreciate during this forced change of routine? Those who know me, know that music is a big part of my life. Although I was not able to attend concerts within this period (I missed Eric Clapton, Lynyrd Skynyrd, Carlos Santana), I have played my drums frequently, learnt to play some new songs, and listened to good old tracks from the 60s and 70s.

I have also enjoyed and appreciated the time spent with my children at home, even if there were battles for the internet connection.

The less hectic schedule allowed me to reflect more deeply on how I do things and what could be done better. Those who think they are perfect, miss the chance to improve.

CELEBRATING ICTS EUROPE’S 20-YEAR ANNIVERSARY

Ronen Remetz, EVP ICTS Europe shares his personal view on the beginnings of ICTS Europe - “It was a rainy morning in Amsterdam, sometime in 1999, and we were called in to the office of the General Manager of ICTS at the time. We were told that ICTS intended to consolidate all its European activities under one NEW entity, to be named ICTS EUROPE.

I was told to “go out and find an office, if possible next to a big football stadium, recruit an Office Manager and get the ball rolling ….Your new employee number is ictseurope001”.

The rest is history.

World-forming events, changing of ownerships, management and employee development, new products and processes and innovation and, constant ICTS Europe growth in content and reach. It has been a great 20 years, and despite the current challenges, I look forward to the next 20!”

Photos below: Management Conferences in the early 2000s.

Marina Casado Criado, Operation Manager Germany - Airline Security & Sta- tion Manager Frankfurt Airport, ICTS Deutschland— “After 30 years with ICTS, I have a lot of memories; some good, very good and some maybe not so good. Time flies and I was always on the move, from Madrid to Frankfurt, Stuttgart, Cologne and finally back to Frankfurt after almost 20 years.

I started working for ICTS in 1990 as a Security Agent at Madrid Airport. At the beginning of 1992 I attended a Supervisor course. I moved to Germany at the end of 1992 where I continued to work at Frankfurt Airport. In 1995 I was appointed Station Manager for Stuttgart Airport. About 5 years ago, I moved back to Frankfurt Airport. It was great to see that most of my colleagues were still there!

I faced all new challenges with motivation, because I knew that there is a great ICTS Team/family supporting me. Thank you ICTS! Take care and stay safe!” This photo was taken in 1993. In the Marina with Ofer Barder at a middle is Marina, and on her right is Manager Conference held in Israel Greg Geary, who is still working at FRA today! around 1998.

Jason Spencer, Product Manager, ICTS Europe Systems—“I started working for ICTS UK in November 1991 after an initial interview at Gatwick with the Station Manager, who at the time was… Shaike Rozanski. My first posi- tion was aircraft guard with Northwest Airlines. At the time the NWA Station Manager was Andy Kynoch. With- in months I joined the profiling team which consisted of a few familiar faces...and known asthe dream team...Alan Dutt, Jayne Thorpe, etc....The rest is history!

I would like to share with you a few of my memories:

1. I remember being called to Terminal 1 at LHR when one of our staff members was stabbed by a colleague at the boarding gate. This resulted in a manhunt airside for a number of hours to find the individual who had the knife. 2. Taking cover in the Virgin Atlantic Club House when the IRA fired mortars from a Bath Road hotel at the runway. 3. Meeting Richard Branson off a flight with the instructions to pitch our TravelDoc to him whilst walking to the Club House. At some point I thought someone was going to ask me for an autograph! 4. Escorting The Spice Girls, the cast of Friends and Princess Diana to the gate whilst conducting document checks…. 5. Awaiting the landing of a Virgin flight that had lost some of its undercarriage functionality when leaving LAX… after a few hours it landed on one rear landing gear carving up the runway and coming to a rest on one of it engines. 6. Flying to Sierra Leon, Gambia and Pristina (Kosovo) to conduct TraveDoc checks. We flew in, completed the checks and returned on the return flights. In most cases some kind of civil war / riot was happening in the background. 7. Travelling to Israel with Chris Cox to visit a design centre, and heading to the beach after for a few beers under the instructions of Gabi, as the sunset was meant to be wonderful. I remember we called him to in- form him that it was raining so hard! 8. And of course my main memory was running LHR in the early 90s with Alan Dutt, with no mobile phones or email!!!!! How was it possible…”

Mauro Fois, Station Manager Rome Fiumicino Airport, ICTS Italy— “I would like to share a memory of my first work day at ICTS. It was March 30, 1990. We had just finished a Security Agents course attended by the first group of ICTS newcomers for the Pan Am operation. It was time to Party! It was a Friday, the evening of the last day of the course. Everyone is very excited! The two instructors, Miri and Shlomo, were enjoying the evening with the ICTS group, in a very nice hotel in Ostia, a suburb of Rome near the sea. There was lots of food, wine and we were young…..

The next day we were supposed to be at the airport for 07:30 for a briefing and to get ready for the first of many PA 111 flights from Rome Fiumicino Airport to New York’s JFK Airport. For all of us, this was the first operation…

Friday night, at the end of the dinner, after MANY celebratory toasts (…) and just before going home (quite late at night), Shlomo stopped everyone in the room –

Shlomo: OK, TOMORROW 05.00 O’CLOCK IN THE OFFICE….. The Group: After a very short moment, everyone started to laugh and joke…. Shlomo again: GUYS, I’M SERIOUS, TOMORROW EVERYONE AT 05.00 O’ CLOCK IN THE OFFICE! The Group: Well, you know, nice try, and everyone laughed again….. Final call from Shlomo: I’M NOT LAUGHING, WE MUST BE IN THE OFFICE AT 05.00 O’ CLOCK, we have a group of 300 Russian immigrants that speak no other language than Russian, and we have to deal with this group that is ALREADY at the airport! The group; No one laughed again, and after a quick shower and shave, at 05.00 o’clock we started our first day in the airport…..”

Miri Tamam—1990 Barbara Guiducci—1990 Marcello Maggi—1994 Paolo Pisaniello & Mauro Fois —1995 FCO office ICTS party - Rome cruise operation, Venice Cruise, Civitavecchia

Iris Mendozza—1996 Marzia—1997 Cristiano Mazzulli—1998 Raffaella Vergati—1999 cruise operation, Going to Pisa for a NW Tower Air charter, FCO Canadian Airlines check-in Montecarlo charter flight FCO

Tiziana Arquilla—1999 Angela Iacobacci —2000 Catia Giuffrè—2000 Manila Conidi & Stefania Valentina Santini Delta gate FCO FCO FCO Dosio—summer 2000 Delta Business FAA inspection training 7

Enno Geissler, Quality and Training Manager,

PQCT Department, ICTS Europe—“My story with ICTS begins in late 1991. While seeking a student job I accidentally ran into an old friend from school, who was by then a Supervisor. Upon her advice, I applied, and was accepted, for a posi- tion as Security Agent at Geneva Airport. I soon found myself on the tarmac at the foot of a Unit- ed Airlines B727 waiting for the mechanic to open the aircraft after a night stop. The sun had- n’t risen yet and I marveled at the beautiful lights and signals around. Over time I learned how to search aircraft and- X ray baggage and ultimately became a passenger interviewer. Enno training (profiling course) in Norway, 2003 Business taking a downturn, I was laid off and spent a year and a half with our competitor, IAS. After this venture folded, I was taken back by ICTS and have been with the Group since 1 March 1995.

I would like to share one strong memory from the life at GVA station. By 1998 I was the Station Manager of a nice small team of 8 (!) agents. Our main business was providing X-ray control of baggage and some additional services to a hand- ful of airlines, spending countless hours sitting behind our good old X-ray machine in the baggage room.

Enno having his ID checked during the training of a ICTS staff Soon the deadline for 100% HBS screening was member at Geneva Airport c.2003. looming on the horizon and it challenged the continuity of our business. Fortunately, the Airport decided in 2000 to tender out the operation of the new system and with support from higher management and from other subsidiaries (quite the ICTS spirit) we won.

It was about three months until start-up and everything remained to be done. To be swift, we put adverts in the local papers and gave the office phone number. The plan was that candidates would be taken through a brief questionnaire and, if suitable, would be invited to a face-to-face interview. To our surprise, the phone rang non-stop for days and we had to hire temporary staff to take the calls. Former colleagues volunteered to answer calls – quite the ICTS spirit, again. We lost count of the number of calls received, but there sure were close to 1,000! We must have conducted roughly 250 interviews and finally had our team of 50 prospective screeners together.

ICTS France supported with the training and ICTS Germany (then FIS) with the uniforms. By the scheduled date we proudly had a fully staffed Level-2 Control Room and had covered all other required positions. This was in 2001 and just when the teething troubles of the new operation faded away, 9/11 happened, followed by the grounding of Swissair.

When I left the Station Manager post to join the PQCT of ICTS Europe full time in 2008, the little operation of eight had grown to a respectable 150 staff and provided TSA-regulated activity, other airline security, cargo and courier screening, and TravelDoc checks in addition to Hold Baggage Screening.

Thank you ICTS for all these years of excitement, challenges, and learning!”

Alan Dutt, Executive Director–Aviation, ICTS UK & Ireland—“I was asked to share a story. We have always had unwritten rules: what happens somewhere, stays there… :-) I have been part of this ICTS family for over 30 years. Personally, this has been nothing but the best roller coaster I can imagine. Like every family, we have had ups and downs, arguments and laughter, but we always knew we had each other’s backs and support.

20 years ago was a new dawn, a new structure and new owners. We entered nervously, but with great encouragement, as we went into it together as one. I am fortunate enough to have had some great Managers from whom I have received support and encouragement, people I could look up to and learn from. Every day was a new challenge and together we experienced great achievements as a group.

Great gatherings, great friends, tough work, but enjoyable times made possible by the likes of Gabi, Shaike, Ilan, Ronen, Ofer, Jayne, Eli, Levent, Rab, Amir, to name but a few.

During my career I have travelled around many subsidiaries, made life-long friends and gained incredible experiences. I have stories for a lifetime. We still have ups and downs, L-R: Ofer Barder and Alan Dutt, 2004 during a Manager Conference but when in crisis this is the group I would held in Nice. always choose to be with.

Our Family During this current crisis, that has hit the world and many of our friends and family so

IS A CIRCLE OF STRENGTH & LOVE hard, there is a degree of comfort as this ICTS

WITH EVERY BIRTH & UNION IT GROWS family has dealt with crises before, and has

EVERY CRISIS FACED TOGETHER the strength, ability and resolve to get through this crisis and enjoy many more MAKES THE CIRCLE STRONGER years.”

Mesut Mujedini, Operation Manager Germany - Airline Security & Station Manager Frankfurt, ICTS Deutscland—“I joined the company in 1998! During those years the mobile phones started shrinking from king-size to a “smaller is cooler” size and they were mainly used for talking!

Although experienced in General Security, I found in ICTS something different! The diver- sified security process implementations and L-R: Haris Popaja, Regional Director, Scandinavia & Iceland, ICTS the diverse cultural values, makes ICTS Europe & Mesut Mujedini. unique!

I had the pleasure to meet and work with marvellous, highly experienced and professional people, some of whom have directly influenced my career and accomplishments with ICTS!”

This picture was taken in Zurich in 2006. I was conducting the ISP training for AA. At the time, I was Operational Manager at Frank- furt and also ICTS/AA Instructor. 9

Paul Reynolds - Training Manager, ICTS UK & Ireland—

“Over the past twenty years, not only has the design of airports changed to meet the challenges of today, but we have also moved on with new technology.

I joined ICTS’ London Gatwick Airport operation on 16 July 1991. I have seen so many different events that have changed aviation security around the world over the last 29 years.

At the time of the Pan Am 103 Lockerbie disaster (21 December 1988) there was no hold baggage screening (HBS) in place. It was only the airlines with high risk flights, that -X rayed hold baggage. Aviation security regulators from around the world, including the UK’s Department for Transport, started talking to the airports and airlines about hold baggage screening, requesting for it to be in place by 1993. This did not happen until 1996, when London Gatwick Airport became the first airport at that time to build a HBS system. The rest of the world followed by 2000.

ICTS at London Gatwick Airport was awarded the contract for the provision of HBS services in 1996. We were fully operational by November 1998 and a number of airports from around the world visited our HBS operation. Also not forgetting, Glasgow International Airport, that also took part in HBS trails in the 1990s. Twenty years ago, all airports around the world had hold baggage screening (HBS) services in place.

The events of 9/11 changed aviation security globally. I still clearly remember the day I was on duty at London Gatwick and all the security measures that were put in place: all cabin baggage became hold baggage, no flights could depart until each passenger had been seen by aviation security staff before boarding the flight. Then for two and a half weeks after 9/11, I helped an ICTS subsidiary at Schiphol Airport Amsterdam screen all hold baggage for several airlines’ flights to the UK.

The events of August 2006 with the liquid plot, resulted in the introduction of the 100ml rule for liquids in cabin baggage across the whole world.

New technology and equipment, 3D computer tomography x-ray machines, is now in place for hold baggage screening. This technology has been trailed with cabin baggage at airports with the view to be in place by De- cember 2022.

There have been many other events that have happened around the world in the last twenty years… and I could write a lot more of what it was like working at the airport twenty years ago. Some of ICTS UK & Ireland’s Senior Managers started working for ICTS at London Gatwick Airport on airline security contracts. I trained a couple of the Senior Managers on HBS many years ago.

Our ICTS UK & Ireland Managing Director, Andy Kynoch, was a client for many years at London Gatwick, working for the US carriers - Northwest Airlines and US Airways and American Airlines.

The lay out of the airport’s South Terminal building was different at the time – there were more stairs compared with today. The check-in areas and the baggage makeup area and baggage reclaim areas have been redesigned. The development of the North Terminal was completed by 1986 and new parts of the terminal have been added since.” London Gatwick Airport - 32 million passengers in the year 2000.

Andy Kynoch, Managing Director ICTS UK & Ireland — “These are two pictures I found in my files:

Picture 1. Shaike Rozanski at the gate of Northwest Airlines at London Gatwick Airport (c.1989). Northwest Air- lines was one of ICTS’ original clients at London Gatwick Airlines.

Picture 2. (L-R) Amir Weisblat and Ronen Remetz (c.2000) at a client (KLM/Northwest Airlines)/ICTS conference in Majorca…”

Picture 1 Picture 2

Rhonda Deans, Traveldoc Manager, ICTS Europe Systems - “After 27 years I literally have stories on everyone, however I have had to be selective!”

Ronen & the Haggis Gabi and the dancing

Ronen came to Scotland many years ago to visit Old school will remember the Managers week- Glasgow Airport. Whilst he was there he said he end conferences we used to have. On the Satur- wanted to try some traditional Scottish dishes… day night there would be a black tie dinner and So we obliged and he had haggis, neeps (turnip) party. and tatties (potatoes). This particular year I was on Gabi’s table with After the meal, Ronen kept asking what Haggis Alan Dutt. Alan and myself always used to place was. We wouldn’t tell him as he had already eat- ridiculous bets for dares. Alan bet £50 that I en it. couldn’t get Gabi on the dance floor. Gabi urged me not to take the bet as he was going to dance. The next day I went to the gift shop and showed Anat was telling me that Gabi didn’t even dance him the fluffy animal that is a haggis. I explained at their wedding and that I should not take the that it’s a small fluffy animal that runs up hills bet… So, I decided to take the bet… sideways like a crab…He seemed content with this explanation and that was that... Time was marching on and it was nearing the end of the night and Gabi said “I told you not to Months and months go by and on a Saturday take the bet”. afternoon I get a call from the office in Amster- dam (old school crowd will remember the origi- Anyone who knows Gabi will know how he is nal PDAs!). The guys in Amsterdam asked how I about his football… I decided this was the best was etc. and then they asked me what haggis is. way forward, so I said to him “you do know that I found this odd. The guys were crying with Man Utd beat Rangers the other week in Glas- laughter and I could tell I was on speaker phone. gow” and they also beat your team. Are you re- Then I hear Ronen’s voice…unbeknown to me, ally going to let a Man Utd supporter relieve me Ronen had done no fact-checking on my little of £50? So I’m up dancing with Alan when I get a haggis story and had been attending meetings tap on the shoulder and there is Gabi… and conferences and telling people about the dancing…! The look on Bonnet Alan’s pepper face, as he was haggis for months…! sure it was a safe bet…..Thanks Gabi!!! 11

Rhonda Deans, Traveldoc Manager, ICTS Europe Systems cont. -

Eddie and the cakes Ilan & Jayne - Instructors on my Supervisor train- Eddie had just started in (London) HQ, and Bir- ing course in Amsterdam mingham was to be the first station that he It was the last night of our training course. On came to visit. So I asked Chris Cox whether Eddie my training course, we had 15 different nation- could take a joke and Chris said that he thought alities. For some unknown reason, at the bar we so. started with people getting 30 of their nationals

Before Eddie arrived at the stations in the UK, he drinks for everyone…We had German beers, was phoning the managers to ask the best place vodka, whiskey, grappa, ouzo the list went on to meet etc. He called me the day before and I and on…At this point in the hotel bar, we had said that he mustn’t forget to bring the jam do- now cleared a large area, moved chairs (are up nuts, as Chris always brought us jam donuts on chairs dancing!), invited other guests to join (Chris never brought us jam donuts!). our group of merriment… However the last day of the course was by no means over, as we had I went to meet Eddie and without saying hello, I a presentation from the Head of ICTS, the next asked whether he had the jam donuts. He said day… We should have known it was going to be yes, so I said, “well you can come in then”. bad, as at breakfast other guests kept saying

When he left, I found out that he is heading to morning to us and last night was great. We had Edinburgh, so I phoned Gordon and explained no idea who these people were, but they had joined our gang the night before apparently!! the situation. Eddie phoned Gordon and Gordon asks him not to forget the custard tarts, as Chris You know when you attend a conference and always brought custard tarts. Yep, Eddie turned the water jugs can stay full till at least 11, they up with custard tarts. were empty by 09.10 as everyone was so

We knew on the next day that he was heading hungover, trying to focus on a spot on the wall to Glasgow, so Eddie phones Peter, who asks without their eyes closing. The room was warm him not to forget the chocolate eclairs, since and just smelt of alcohol. At about 10 o’clock Chris always brought chocolate eclairs. Eddie the doors flung open and there was Jayne…..hair turned up with chocolate eclairs. like a burst couch and mascara runs on her face, she had slept in… Hilarious! Next stop Belfast, where he’s informed that Chris always brought them apple turnovers… At I don’t think Ilan & Jayne had another supervisor this point Eddie smells a rat, so he phones Chris course that ended that way again! to enquire about all the cakes that cost him a fortune and he hadn’t even been a month in the job…..rumbled, which was a shame because Gat- wick would have been next.

Udi Bechor and the ice-cream Udi was doing an audit in Glasgow, and as we were walking round the operation he met one Agent twice, so he said to her, “You do know that in Israel if we meet for a third time then we have to have ice cream”. It was a rare day in Glasgow, as the sun was shining! I was waiting for all the staff to return for the de-brief with Udi….I was nervous and wondering where they were whilst apologising to Udi for keeping him waiting…..The staff all walk in eating ice-cream….the Agent with whom Udi had met twice previously, was the last to walk in with an ice-cream for Udi….I wanted the ground to open…..however Udi laughed at the joke….thank good- ness! We celebrated a good audit!

Rab Torbet….yep there are stories of ye olden days……………none of which are printable.”

Amir Weisblat, Commercial Director, ICTS France—”I started working for ICTS France back in 1989. Please find below 2 pictures. Picture 1 was taken in 1999 during the AVSEC World Conference which was held in Paris. I am the one on the left. Picture 2 was taken at the Passenger Terminal Expo held in Paris in 2006. I am with Efrat Thomas, Group Mar- keting Manager, ICTS Europe.

Picture 1 Picture 2

Shaike Rozanski, VP Compliance ICTS Europe and Ofer Barder, Gen- eral Manager ICTS Spain and ICTS Portugal, at a past Airline - ICTS Conference.

Jayne Thorpe-Negbi, Business Assurance Manager, ICTS UK & Ireland – “Photos taken in the early 2000s at an ICTS UK & Ireland Management Conference.”

Photo (L-R): Alan Dutt (Executive Director—Aviation Photo (L-R): Ashley Fernandes Photo (L-R): Alan Dutt & Shaike Security Services) & Jayne Thorpe-Negbi (Business (Executive Director—Corporate Rozanski (VP Compliance, ICTS Assurance Manager) Security Services) & Frank McGrath Europe) & Levent Ural (Divisional (HBS Manager, Glasgow Airport) Director—Aviation) 13

Christophe Siegfried, Operational Process Manager, ICTS France - “I have kept this document from the year 2000. The scheduling of the work rota was done by the Site Managers on excel sheets using a specific code for different shifts. The document would often change monthly.

In 2000, ICTS France strengthened its presence within the public sec- tor market at Charles de Gaulle Air- port (CDG). Back then Aviation was our main market. Our US carrier clients included: Delta and Conti- nental operating in Terminal 2C, American Airlines in T2A, United Airlines and US Airways in Terminal 1. Other clients at CDG: JAL, ANA, Air India, Kuwait Airways, Air France, Air Mauritius etc.

In Terminal 2C, the US carriers had three Vivid and a “stand alone” tomograph (since 1996). In Terminal 2D some new equipment was also installed (the CTX Vivid and even the "Xcalibur" that was discontinued as they were breaking down too often and even catching fire!). The luggage in transit was handled manually. The sorting staff for each flight was composed of three Security Agents and one Team Leader, in the best case sce- nario. We could therefore have up to about fifteen people in the whole area.

At the gate, we would take care of the passengers in-transit and would communicate continuously with the Sorting Team to obtain the authorisations for loading or separating the luggage from the Selectee that would always be controlled by a sand-alone CTX. This brought a new advantage to the handling of suspicious luggage, that used to be (not so long ago!) checked in front of the passenger. The ADS would also confirm the unattended checked luggage by communicating with the client or by receiving a copy of the claims form.”

1. What is the largest object ever to be stolen from a site secured by ICTS? A. A 630 kVA generator B. Ford Fiesta C. GRIDScaler SUN server D. 15-foot boat

2. Who invented the phrase ‘Rising to meet tomorrow’s challenges’? A. Schulte, CEO of Fraport, owners of ICTS Europe 1999-2008 Schulte, CEO of Fraport.

B. Lior Zucker, a founding member of ICTS.

C. Steve Jobs, a founding member of another company.

D. Ronen Remetz, ICTS Europe employ number 001.

3. What was the most popular sing-a-long song during GMC bus transfers? A. Let it be.

B. Green Fields.

C. Yesterday.

D. Bohemian Rhapsody.

4. What was the task given to the Dream Team? A. Represent ICTS in the 2012 ESA football tournament?

B. Represent ICTS in the 2003 European X-Ray proficiency tournament.

C. Prepare the 2002 ICTS response to American Airlines RFP.

D. Develop the CPM solution (2001).

5. When was the current logo designed? A. 1999

B. 2001

C. 2009

D. 2013

6. ICTS-Delta Conference 1999: How many managers are still with ICTS? A. 6

B. 9

C. 11

D. 12 15

Alice Orfanidis, Manager Operations, ICTS Geneva— “I would like to share with you three pictures of the operations at Geneva Airport. Picture 1 was taken last month, and shows our DHL Cargo screening operations. Our team are following new internal procedures, respecting social distances, wearing masks and gloves.”

Virginie Lambercy, Cargo Agent ICTS ICTS GVA Cargo and AvSec Agents, GVA and Deputy Alice Orfanidis, Manager OPS Cargo, working on Flight ET 705. Lahouari Otmani & Adama Kane Security Manager

NOTE FROM THE EDITORS:

Our thoughts are with our colleagues and their families who have lost loved ones, and we wish all who have contracted Covid-19 a speedy recovery.

We have created this bulletin because we care. In these uncertain times it is important more than ever before, that we stand united and reach out to one another. We would like to thank you for your contributions and support.

Look after yourselves, be kind to others and remember that you are not alone in this crisis.

Roberta Puccinelli Sacha Miettinen— Efrat Thomas— Sher— Project Assistant, Group Marketing Communications ICTS Europe/CTSN Manager, Manager, Group ICTS Europe ICTS UK & Ireland

Follow ICTS Europe on www.ictseurope.com 16

Quiz Answers 1. What is the largest object ever to be stolen from a site secured by ICTS?

D. 15-foot boat!!!

2. Who invented the phrase ‘Rising to meet tomorrow’s challenges’? B. Lior Zucker, a founding member of ICTS

3. What was the most popular sing-a-long song during GMC bus transfers?

B. Green Fields

4. What was the task given to the Dream Team?

C. Prepare the 2002 ICTS response to American Airlines RFP

5. When was the current logo designed?

C. 2009

6. ICTS-Delta Conference 1999: How many managers are still with ICTS?

C. 11

Shaike Amir Ilan Manuel

Paolo

Holger Oren

Alexandra Ofer Ronen Udi