About Air Charter Service (ACS) 3 Experts in Cargo Aircraft Charters 4 Your Personal Account Manager 7 Global Coverage 9 Time-Critical Cargo Charters 11 Technical Expertise 13 A Full Range of Cargo Aircraft 14 Industry Requirements and ACS Solutions 16 Heavy and Outsized Cargo 19 Dangerous Goods 20 Urgent ‘Go Now’ 23 Remote and Hostile Locations 24 Humanitarian Aid 27 AOG Solutions 28 Why Air Charter Service? 30 Contacts 32

1 2 Founded in 1990, Air Charter Service (ACS) has grown steadily to become one of the world’s leading providers in cargo aircraft charters. Today, we employ more than 250 aviation experts worldwide, co-ordinating over 6,000 full charters a year, and earn an annual revenue in excess of $400 million.

Operating fully staffed offices across North America, South America, Europe, Africa, CIS, the Middle East and Asia, we are fluent in more than 40 languages. We are committed to providing a level of personal service which exceeds your highest expectations, so that you can enjoy total peace of mind, entrusting us with your cargo.

3 Experts in cargo aircraft

charters Our experience and technical expertise in cargo chartering are what set us apart from many of our competitors. Every account manager spends time on the tarmac, learning exactly what it takes to run a successful cargo flight – from start to finish.

We have access to over 50,000 aircraft worldwide and, with our global network of offices, will always be able to find the right aircraft for your cargo needs.

4

6 YOUR PERSONAL ACCOUNT MANAGER

The key to our success is our approach. Your personal account manager will start with the enquiry and manage the entire process through to the end, providing you with a single point of contact, along with progress reports, to ensure that you have all of the information which you require. Our experienced team is available 24/7, with members undertaking six months’ intensive training, before they can manage an account. Our trainees are also required to ‘rep’ charter flights, watching ground movements and cargo being loaded.

7 8 GLOBAL COVERAGE

ACS’s global reach and long-standing relationships with a multitude of airlines ensure that we have the ability to access over 50,000 aircraft worldwide. Our global network of offices works together to source the most competitive rates and contributes to our long- lasting and ongoing success.

9 Your personal account manager will liaise …to find the most suitable aircraft for your The part arrives in time – losing no down An urgent part is required for this automotive with our global network of offices… factory but has to come from overseas. cargo time in production.

10 Time-critical cargo charters

We have extensive experience in providing aircraft charters in time-critical scenarios, creating rapid and

The part arrives in time – losing no down The order is fulfilled. effective solutions in go-now situations. We can have a time in production. flight airborne within an hour of confirmation, using our strong and far-reaching industry connections to source suitable aircraft quickly.

11 12 TECHNICAL EXPERTISE

Our experienced cargo team has a wealth of technical expertise. With so many varying loads, it is vital that we understand the dimensions and capabilities of each and every aircraft, ensuring that the right solutions are created for your cargo.

13 A FULL RANGE OF CARGO AIRCRAFT

Aircraft type Maximum Payload (lb) Main Hold Size (LxWxH) (in) Main Door Size (WxH) (in) Load Volume (ft3) Aircraft type Maximum Payload (lb) Main Hold Size (LxWxH) (in) Main Door Size (WxH) (in) Load Volume (ft3) Piper PA-31 1,322 152 x 40.5 x 51 25.6 x 44 152 B 727-200F 53,000 1,067 x 138 x 84 134 x 86 6,568 Kingair 90 2,200 145 x 50 x 47 63 x 43 159 B 757-200F 79,366 1,311 x 139 x 84 134 x 86 8,405 Lear 25 7,640 158 x 48 x 44 36 x 39 197 A310-300F 89,287 1,299 x 188 x 94 125 x 96 9,534 Cessna 406 3,086 134 x 60 x 51 47 x 47 247 B 707 88,185 1,378 x 112 x 90 112 x 90 162 Bandeirante 3,306 232 x 52 x 56 71 x 56 494 DC 8 62F 92,594 1,299 x 127 x 86 140 x 86 7,769 Metro II 2,755 354 x 43 x 50 53 x 51 635 A300 B4F 98,105 1,398 x 188 x 96 125 x 96 10,594 Metro III 4,408 361 x 45 x 41 53 x 51 424 DC 8 71/73 99,208 1,535 x 123 x 83 138 x 85 10,665 Falcon 20 4,500 240 x 60 x 55 74 x 55 350 IL-76 105,792 787 x 136 x 128 136 x 128 6,356 SD 360 7,040 320 x 73 x 73 55 x 66 464 B 767-300F 119,050 1,531 x 177 x 98 134 x 98 15,891 DC-3 7,716 394 x 79 x 85 85 x 69 114 DC 10-30 143,300 1,466 x 220 x 92 140 x 102 17,096 Saab 340 8,487 512 x 85 x 69 53 x 51 1,264 MD 11 187,392 1,732 x 192 x 96 138 x 102 20,306 AN 26 12,125 437 x 90 x 65 90 x 65 1,059 IL 96-400T 194,007 1,749 x 225 x 113 191 x 113 20,482 SD 120 x 123 ATR 42 12,566 433 x 78 x 69 50 x 60 1,800 B 747-200F 245,998 1,890 x 191 x 119 ND 140 x 98 26,804 HS 748 13,225 415 x 74 x 71 105 x 69 1,942 AN 124 264,554 1,436 x 252 x 173 252 x 173 26,486 SD 120 x 123 ATR 72 18,073 706 x 89 x 75 50 x 60 2,683 B 747-400F 264,996 1,890 x 191 x 119 ND 140 x 98 25,956 BAe ATP 18,077 610 x 79 x 71 103 x 68 2,753 AN 225 551,155 1,785 x 252 x 173 252 x 173 38,846 AN 74 22,040 413 x 85 x 87 94 x 89 1,836 DC 9-15F 23,000 528 x 108 x 81 136 x 81 3,200 Mil 8 8,816 210 x 90 x 71 90 x 71 812 AN 12 39,683 521 x 138 x 97 110 x 94 3,001 AS 332 8,816 286 x 71 x 61 51 x 53 600 B 737-400F 42,410 960 x 125 x 84 134 x 82 5,438 Ka 35 11,020 178 x 51 x 52 47 x 47 247 L-100-30 46,285 633 x 118 x 102 118 x 107 4,940 Mil 26 44,080 473 x 126 x 122 126 x 122 3,883

14 15 Industry requirements We receive a wide range of requests daily, from AOG and hazardous goods to go-now and outsized loads. In order to provide the successful solutions in the examples which and ACS solutions follow, we rely on our industry experience and knowledge.

16 17 “Our organization was hugely impressed with the professional and get-it-done attitude of your team; as you can see, they went way beyond the call of duty in this operation. We did not expect you to get involved in such a way, but, on reflection, without your assistance, the operation would have been a much tougher assignment.”

Branch manager of a logistics organization

18 HEAVY AND OUTSIZED CARGO

Requirements: Solution: TECHNICAL EXPERTISE

CARGO: Control unit It was by applying many years’ experience and discussions with various WEIGHT: 80,640 pounds operators that ACS was able to determine whether this was, in fact, AIRCRAFT: IIyushin-76 loadable at all. ACS ensured that the operation would be successful by ROUTE: Vatry International, – Port Harcourt, making sure that loadmasters went to the site, measuring and checking everything, before a contract was agreed on. The cargo fitted, with only An experienced logistics organization urgently required an aircraft to millimetres to spare, and arrived safely in Port Harcourt. transport an extremely awkward load. The cargo could not be dismantled, so transporting the item in one piece was the biggest hurdle.

19 DANGEROUS GOODS

Requirements: Solution: INDUSTRY KNOWLEDGE

CARGO: Oil refinery components ACS located an Embraer 110 aircraft, available for immediate charter. AIRCRAFT: Embraer 110 Owing to the size of the oil refinery components, the cargo was able to ROUTE: Cape Town, SA – Pemba, Mozambique – Dar es Salaam, Tanzania fit easily in one aircraft, provided that it was properly segregated in flight. Once confirmation had been received, the aircraft was positioned for To provide a charter for two different pieces of dangerous cargo: class 1 loading first thing the next morning. An all-night shift ensured that the explosives and class 7 radioactive materials. flight and landing permissions were organized for the transportation of dangerous goods.

20 “Your great communications flow and accessibility were amazing, and I appreciate everything you did for us. Our alignment with you and Air Charter Service has produced very many smiles on the faces of our client – and this was what it was all about. We look forward to working with you in the future.”

A freight forwarder

21 “Good customer service, efficiency and speed are essential elements we expect from all our suppliers and ACS provides that for us. We would not hesitate in recommending them as trustworthy and reliable suppliers who offer a value added service.”

A freight forwarder specializing in time critical cargo

22 URGENT ‘GO NOW’

Requirements: Solution: RAPID RESPONSE

CARGO: Automotive spare parts In order to respond to the urgent request, the original built-up wooden pallets AIRCRAFT: 2x Learjet 35 were separated, enabling them to be loaded onto smaller jets. The cargo was then ROUTE: Zurich, – Gander, – Chicago, USA flown to the USA, via Canada, where it was transhipped to its final destination.

Subsequent to the reopening of European airspace, following the air By mobilizing two separate, smaller aircraft and transhipping the cargo between travel restrictions caused by the volcanic ash cloud in 2010, ACS received them in Canada, ACS was able to save time by avoiding lengthy delays caused by an urgent request to charter a small amount of automotive spares for a traffic rights applications and positioning flights. In offering a Canadian-accredited production line. aircraft, ACS was also able to obtain Canadian permits much faster than flying the cargo directly from Europe to the USA, saving the client vital time.

23 REMOTE AND HOSTILE LOCATIONS

Requirements: Solution: Global coverage and localiZed knowledge

CARGO: Construction equipment One programme, in particular, ran for eight months, whereby ACS AIRCRAFT: Ilyushin-76 organized a series of 65 charters, carrying essential construction ROUTE: Fujairah International Airport, UAE – Camp Bastian Airport, equipment. Afghanistan Local knowledge of the region ensured that this project ran smoothly, Owing to the impending danger of travelling along the roads connecting selecting the most effective aircraft for the mission. The ability to land Kandahar and Camp Bastian, ACS had been asked to conduct many on shorter runways, take off on a higher gradient and perform spiral charters into the region – up to 30 per month, at times. landings (a technique commonly used when flying in war zones) made it the right selection.

24 “ACS has supplied chartered aircraft to us in support of transporting cargo to hostile locations. We have found them to provide a reliable and cost-effective service and would describe them as a dependable supplier.”

Captain of a military department

25 “The industry’s role in the aid & recovery operation further underlines its importance in the world as by far the quickest means of bringing survivors home and transporting vital equipment and expertise to the disaster scene. I am grateful for your swift response and would like to send my sincere thanks to all of those involved in the relief effort.”

A senior government official

26 HUMANITARIAN AID

Requirements: Solution: RAPID RESPONSE

CARGO: 11,200,000 pounds of emergency aid and equipment Owing to the weather conditions in the UK, flights were restricted; PASSENGERS: 400 however, with the aid of Gatwick Airport, the runway was cleared of CHARTERS: 100+ snow, enabling the first plane for Haiti, carrying the search & rescue team, AIRCRAFT: 20 aircraft types to depart ahead of commercial traffic. In the months which followed, ACS chartered more than 100 aircraft and carried 11,200,000 pounds of In January 2010, an earthquake measuring 7.0 on the Richter scale hit emergency aid into the region. Port-au-Prince, the capital of Haiti, killing and injuring tens of thousands of people, devastating the capital and surrounding areas.

27 AOG SOLUTIONS

Requirements: Solution: Aircraft and global knowledge

CARGO: Aircraft engine The engine manufacturer was based in the UK, so the only choice was to WEIGHT: 33,600 pounds charter an aircraft to fly the engine from the UK to the United States. AIRCRAFT: Antonov AN-124 Owing to the part being over 13 feet in height, the selected aircraft ROUTE: Stansted, London – Boston, USA was an Antonov AN-124. The engine promptly arrived at the airport, where ACS was on hand to help to co-ordinate loading the engine onto the aircraft. ACS received the request from a major British airline which had an AOG in The charter was a success, and the airline was able to regain its schedule Boston urgently requiring a new engine. and keep its fleet flying.

28 “This is what sets you apart from ‘the others’: your attention to detail and concise communication. I have really enjoyed working with you on this shipment. Thank you very much for your good work.”

A freight forwarder

29 WHY AIR CHARTER SERVICE?

• International network of offices, with staff fluent in more than 40 local languages • Trusted supplier to a wide and diverse range of industries • Global buying power, arranging over 6,000 charters annually • In-house compliance and legal department, ensuring that aircraft are • Expert knowledge in all aspects of cargo aircraft-chartering regulated by local CAA authorities • Personalized service from your dedicated account manager, 24/7 • Financially secure • Award-winning training programme, with more than 20 years’ experience • Carbon neutral for five years, offsetting all operational emissions • 24-hour operations, providing an immediate response in time-critical situations • Corporate responsibility policy which includes donating to a variety of • Technical expertise worldwide projects, from the construction of hydroelectric power plants to • Access to over 50,000 aircraft worldwide aiding orphans in deprived regions

30 31 USA New York: +1 516 432 5900 Madrid: +34 91 418 3222 Moscow: +7 495 775 4271 +852 2167 1818 Los Angeles: +1 310 873 5821 Barcelona: +34 93 707 9318 St Petersburg: +7 812 611 0948 [email protected] Florida: +1 386 255 8810 Bilbao: +34 94 667 0516 [email protected] [email protected] [email protected]

CANADA FRANCE UAE +1 416 628 9422 +33 1 40 09 42 02 +971 4 214 9333 +65 63299767 [email protected] [email protected] [email protected] [email protected]

BRAZIL JAPAN +55 11 3586 0500 +49 69 509 528 530 +91 22 66197099 +81 3 3238 5313 [email protected] [email protected] [email protected] [email protected]

UNITED KINGDOM +44 20 8339 8555 +27 10 590 1099 4001 208853 (toll free in China) 1 800 238 741 (toll free in Aus) [email protected] [email protected] [email protected] [email protected]

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