GOLD COAST FILM FESTIVAL 2021 Employee Induction Handbook
November 2020
Gold Coast Film Festival 14-25 April, 2021
GCFilmFestival.com Contents | HANDBOOK
CONTENTS
1. ABOUT THIS HANDBOOK ...... 3 2. FESTIVAL INFORMATION ...... 3 GENERAL OVERVIEW / HISTORY ...... 3 OUR 2021 VISION ...... 4 KEY DATES ...... 4 3. VOLUNTEER CONTACTS ...... ERROR! BOOKMARK NOT DEFINED. MEET YOUR AREA COORDINATORS ...... ERROR! BOOKMARK NOT DEFINED. 4. FESTIVAL STAFF & CONTACTS ...... 5 MEET THE GCFF TEAM ...... 5 MEET THE GCFF BOARD OF DIRECTORS ...... 6 5. GOLD COAST FILM FESTIVAL | 2020 ...... 7 FESTIVAL DATES & SESSIONS ...... 7 FESTIVAL PROGRAM OVERVIEW ...... 7 FILMS ...... 7 50+ SHORT FILMS ...... ERROR! BOOKMARK NOT DEFINED. EVENTS ...... ERROR! BOOKMARK NOT DEFINED. INDUSTRY ...... ERROR! BOOKMARK NOT DEFINED. EDUCATION ...... ERROR! BOOKMARK NOT DEFINED. AWARDS ...... ERROR! BOOKMARK NOT DEFINED. WEBSITE & SOCIAL MEDIA ...... 14 FESTIVAL FRIENDS & PARTNERSHIPS ...... 14 TICKETS ...... 15 PAY IT FORWARD TICKETS ...... 15 RATINGS ...... 16 ACCOMMODATION ...... 16 GCFF SHUTTLE BUS ...... ERROR! BOOKMARK NOT DEFINED. 6. LOCATIONS & VENUES ...... 17 HOTA, HOME OF THE ARTS ...... 18 BIRCH CARROLL & COYLE COOLANGATTA ...... 19 EVENT CINEMAS COOMERA ...... 20
1 GCFilmFestival.com Contents | HANDBOOK
WARNER BROS. MOVIE WORLD ...... 21 SEAWORLD CRUISES ...... 22 SURFERS PARADISE BEACHFRONT ...... 23 QT HOTEL, GOLD COAST ...... 24 BOND UNIVERSITY ...... 25 COOLANGATTA ...... 26 BROADBEACH MALL ...... 27 BURLEIGH BREWING ...... 28 GOLD COAST MOVIE LOCATIONS TOUR ...... ERROR! BOOKMARK NOT DEFINED. 7. STAFF AND VOLUNTEER ROLES & RESPONSIBILITIES ...... 29 AREA COORDINATORS ...... 29 VOLUNTEER ROLES ...... 30 8. GOLD COAST FILM FESTIVAL WORKING PROCEDURES ...... ERROR! BOOKMARK NOT DEFINED. 9. FIRST AID & EMERGENCY PROCEDURES ...... ERROR! BOOKMARK NOT DEFINED. 10. WORKPLACE HEALTH & SAFETY ...... 31 11. CODE OF CONDUCT ...... 34 12. APPENDICES ...... ERROR! BOOKMARK NOT DEFINED. MANUAL HANDLING MANAGEMENT ...... 35 SAFE FOOD HANDLING ...... 40 WORKING IN THE SUN & HOT CONDITIONS ...... 43 DEALING WITH DIFFICULT CUSTOMERS ...... 46 NON---DISCLOSURE AGREEMENT ...... ERROR! BOOKMARK NOT DEFINED. IMAGE CONSENT FORM ...... 60 WHS POLICY STATEMENT ...... 49 REPORTING INCIDENTS ...... 51 SAFETY HAZARD REPORT ...... 54 VOLUNTEER SIGN IN AND SIGN OUT FORM ...... ERROR! BOOKMARK NOT DEFINED. EVENT PRE-START MEETING ...... 56
2 GCFilmFestival.com Contents | HANDBOOK
3 GCFilmFestival.com About & Festival Info | HANDBOOK 1. ABOUT THIS HANDBOOK
Welcome to the 2021 Gold Coast Film Festival (GCFF)!
This handbook is intended to provide you with a comprehensive guide to the various aspects of the Festival. Please read the handbook closely.
Welcome to the Gold Coast Film Festival team!
2. FESTIVAL INFORMATION
GENERAL OVERVIEW / HISTORY
The Gold Coast Film Fantastic was established in 2002 as a festival focused on genre and pop culture films.
Today, the Gold Coast Film Festival brings diverse Australian and International films, filmmakers and film events to the Gold Coast, enhancing the city’s cultural reputation, driving tourism and delivering economic impact to the region.
The 17th annual Gold Coast Film Festival ran from April 3-14 April 2019 and attracted a record attendance of 19,650 year-round. The Festival screened over 100 films from 13 different countries including Australian and international feature films, short films and VR with special guests including Sigrid Thornton, Greer Simpkin and Jenny Cooney.
The 2020 Gold Coast Film Festival was cancelled due to COVID-19 event restrictions, with the team adapting a number of key events to run online.
The Gold Coast Film Festival reinforces our city’s position as one of Australia’s leading filmmaking destinations, by promoting emerging Australian filmmakers and creating educational and professional development opportunities for film industry practitioners.
Our distinctive points of difference from other film festivals in Australia are:
• Discovery and promotion of Queensland (and Australian) independent filmmaking talent • One of Australia’s leading festivals in championing gender equality in the film industry • Strong Queensland film industry engagement and accessibility of industry guests at the festival • Use of uniquely Gold Coast landscapes to bring films to life in special events
Our location is one with a heritage of filmmaking, with international filmmaking introduced on the Gold Coast in the late 1980’s. Fast-forward to 2017 and major international films Aquaman, Thor: Ragnarok, Kong: Skull Island, Dora The Explorer and Pirates of the Caribbean have chosen the Gold Coast’s incredible locations and highly competent crew to shoot their multi-million dollar films.
Our Festival Patron is Gold Coast born actress and producer Margot Robbie and our festival ambassadors are producer Sue Maslin (The Dressmaker), renowned film critic David Stratton, and Hollywood journalist and member of the Hollywood Foreign Press Association, Jenny Cooney.
4 GCFilmFestival.com About & Festival Info | HANDBOOK
The GCFF is supported by the QLD State Government through Screen QLD and Tourism and Events QLD, and the City of Gold Coast. HOTA, Home of the Arts is a major partner and the hub of the festival.
FASTFACTS
• 2021 Festival Dates: 14-25 April 2021 • In 2019, the GCFF welcomed a record 19,650 visitors to the festival year-round • The 2021 GCFF will bring to life more than 100 films, industry panels, special events, parties, filmmaker Q&As and more across the Gold Coast. • The GCFF is an AACTA-Award qualifying film festival for feature films • GCFF supports indie filmmakers and films from female-led creative teams and from under-represented backgrounds, and was the first Australian film festival to offer childcare
OUR 2021 VISION
In 2021, the Gold Coast Film Festival will be a highly anticipated film festival, bringing cinema experiences to life for local and visiting audiences, fostering Australian screen talent and building the skills and development of Queensland’s screen industry.
The tagline for 2021 will be ‘Escape to a world of film’ – positioning the Gold Coast Film Festival as an escape from the year that was, 2020.
KEY DATES
Festival: 14 – 25 April 2021
Submissions open: November 30
Submissions Close: Sunday 31 January
Programming Weekend: Friday 5th February and Saturday 6th February
Special Events Ticket Launch: Wednesday 17 February (8 weeks out)
Full Program Launch: Wednesday 10 March (5 weeks out)
5 GCFilmFestival.com Festival Staff & Contacts | VOLUNTEER HANDBOOK 3. FESTIVAL STAFF & CONTACTS
MEET THE GCFF TEAM
Festival Coordinator Festival Director Program Manager Isabella Schoonenberg Aimee Lindorff Sasha Close 0497 722 225 0411 734 781 0414 253 172 [email protected] [email protected] [email protected]
Event Producer Industry Manager Short Film/Webseries Coordinator Kristi Ogston Min Collie-Holmes 0400811741 0402407484 [email protected] [email protected]
Marketing Coordinator Technical Coordinator Aaron Thorburn 0430994281 [email protected]
6 GCFilmFestival.com Festival Staff & Contacts | VOLUNTEER HANDBOOK
MEET THE GCFF BOARD OF DIRECTORS
Sue-Anne Chapman: Chair Luke Wheatley: Deputy-Chair
Ted Cawrey: Board Member Michael Selwyn: Board Member
Lynne Benzie: Board Member Brett Thornquest: Board Member
7 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK 4. GOLD COAST FILM FESTIVAL | 2021
FESTIVAL DATES & SESSIONS
The 2021 Gold Coast Film Festival will run for 12 days, 14 April – 25 April 2021.
The festival will be structured around 5 key venue partners – HOTA, QT Hotel, Event Cinemas Coomera, Burleigh Brewing, BCC Coolangatta + one off venues Surfers Paradise, Movie World, Skypoint and Australia Fair. This provides opportunity to work with key venues (and sponsors) to deliver events that are COVID-safe specific to that venue and not stretching our events team too thinly across new or multiple sites (last year was 14 venues).
The program can be broken down into several distinct categories: Films, Events, Industry, Education and Awards.
FESTIVAL PROGRAM OVERVIEW
The Gold Coast Film Fantastic t/a Gold Coast Film Festival delivers a broad program of film and film related events, bringing film to life in a distinctly Gold Coast way for local and visiting audiences and helping to grow and support Queensland’s screen industry.
While the main festival events happen during the twelve-day period in April, the festival also runs activities as part of our year round interactivity and engagement program, including premieres of new release films, filmmaker Q&As, screening collaborations with other cultural organisations, industry/sector events and curation of screening programs for venues.
Festival and year-round activities support industry/sector development and audience development.
FILMS
30 NEW FEATURE FILMS
• World, Australian and Queensland Premieres - a mix of drama, comedy, horror, romance, genre, action, documentary and thriller films • Films from 10+ countries reflecting diverse languages and stories • Australian Independent Focus – a strand of 2- 4 films of new quality Australian filmmaking talent that includes at (ideally) least one film made in Queensland, with awards and prizes for filmmakers • Dark Nights and Fantastic Fans – a strand of 4-6 genre films • The program is arranged in thematic strands
GCFF strives to screen quality Queensland-made films whenever possible. GCFF invites submissions from filmmakers from November 2020 until deadline in January 2021 and curates films from international festivals. The full program of film titles will be announced March 2021.
Film cast and crew are invited to attend where possible and take part in a post-film Q&A and participate in industry panels, to share their experiences. In 2021 – this will be significantly impacted by any border restrictions, however this also means an opportunity to celebrate QLD-based screen talent and/or utilising any visiting celebrities filming in COVID safe productions in SE-QLD.
8 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
While 30 films will be scheduled in-cinema, 15 of these films will also be scheduled online in a secure, paid screening platform. This allows audiences outside QLD (if borders are still restricted) or audiences unable to travel to the Gold Coast to still see key films and industry events in the program. It also means that should covid restrictions be increased, the festival has built the online capability to shift within 48 hours to an online-only festival.
The total number of films overall is reduced, due to two reasons; audience capacity restrictions delivering lower revenue to pay minimum guarantee fees to distributors and longer time gaps required between screenings for cinema cleaning.
Screening venues for features films are:
• HOTA • Event Cinemas Coomera (Dark Nights) • BCC Coolangatta
Additional Film Program Experiences
• Topical discussions with academic/experts based around film topics/issues raised • Q&A with filmmakers/talent • Live Commentary with Ladyparts Podcast team • Other themed pre/post film experiences depending on film • Additional film program experiences will shift online in a case-by-case basis.
SHORT FILMS
SIPFEST (10-12 shorts)
SIPFEST (Shorts in Paradise Festival) has been an annual showcase of the best short films from across Australia. GCFF facilitates this nationwide short film competition, with an industry jury. Film finalists compete for prize money (currently tbc amount).
Due to the planned merger of Surfers Paradise Alliance to Major Events Gold Coast, the event currently does not have a home or major prize sponsor, however discussions are taking place with Councillors and sponsors.
Should restrictions increase, SIPFEST and the awards will shift online.
EMERGE (10-12 shorts)
EMERGE is a showcase of short films from graduating film students from 7 South-East Queensland film schools/university courses. The EMERGE! Best Student Short Film is awarded a $250 cash prize. Emerge is held in cinema at HOTA .
Emerge will shift online should restrictions increase.
9 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Webseries (4-6 webseries)
Webfest is an international webseries competition with the six best webseries screening, along with awards for the best series. Best Australian Webseries ($500 cash prize) and Best International Webseries awarded at the Screen Industry Gala Awards.
Webfest will shift online should restrictions increase.
Wide Angle Film Festival screening (6 shorts)
A free, flashing light free, captioned screening of a selection of films reflecting the lived experience of disability
This is an in-person screening only.
EVENTS
Opening night Opening night is a gala night with red carpet, catered party, opening speeches and Q&A with filmmakers and cast in attendance.
Current restrictions would mean no canape / buffet style food service or standing drink service. Crowding and capacity restrictions would mean a very different opening night set up – with crowding around a red carpet needing to be avoided.
Some ideas being explored are: • Roving red carpet / pop up media walls for ‘red carpet selfies’ • Staggered arrival times • Multiple cinemas screening the film at staggered times • Contactless ticket collection • Potential for HOTA Café to be used to serve seated drinks pre-screening • Potential for multiple locations within hota to be used for seated arrival drinks • Pre-packaged food for seated cinema • Pre-drinks for sponsors and post-drinks for industry • Doing simultaneous events at BCC, HOTA, Coomera
Closing night / Gala screening Screening an Australian film with premiere-style event and filmmaker Q&A. These events have the same considerations as opening night.
Women in Film lunch
Annual lunch with a prominent film industry guest speaker and networking event.
Current guidelines would mean tables of 5 (at a capacity table of 10) seated lunch service. We are planning for a QLD-based keynote speaker.
If restrictions were to increase this event would run as speaker Q&A online.
10 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Screen Industry Gala Awards with The Chauvel Award
The Screen Industry Gala Awards is a dinner gala night to award the festival’s finalists and winners and includes The Chauvel Award - a prestigious national screen industry award, named in honour of Charles Chauvel – at its heart. The award recognises contribution to the Australian screen industry and is judged by a national committee of industry heavyweights including Jan Chapman, Alan Finney and Kylie Munnich. The recipient takes part in an “In Conversation” interview, moderated by Jenny Cooney.
In 2021, the recipient is Sue Maslin. Subject to state border restrictions, Sue will either appear in person or on video link. A QLD-based presenter/moderator will also be engaged to replace LA-based Jenny Cooney.
The Screen Industry Gala Awards was successfully shifted online in 2020. We plan on running this event as a hybrid event – an in-person dinner and ceremony at Movie World that is also live-streamed with winners appearing on screen from interstate.
If restrictions were to increase, this event will run online.
QT Hotel – Poolside Flicks
In 2020 we were due to collaborate with QT Hotel on two events – a poolside screening of Mean Girls and a food and film event. In 2021, we plan to run 2-4 nights of screenings poolside from chick-flicks to foodie films.
If restrictions were to increase, these events would be cancelled
Movie Trivia Movie Trivia is a fun night where film buffs get to test their film knowledge for fabulous prizes at QT Hotel.
We propose to run this event in partnership with an online trivia provider to create an in-person / online hybrid event. The difference being – those at the in-person event will be eligible for prizes.
If restrictions were to increase, this event will run online.
Burleigh Brewing – Brewery cinema
We plan on running 3-4 nights of adults only screenings in the brewery, outside under the stars. Burleigh Brewery also has capacity to move the screening indoors in case of wet weather.
If restrictions were to increase, these events would be cancelled
Rooftop Cinema at Australia Fair
We hope to run an outdoor, rooftop cinema at Australia Fair in partnership with Australia Fair and Mini.
If restrictions were to increase, these events would be cancelled.
11 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Rescheduled events from 2020 Festival
The following events need more research on cost and safety considerations before a decision can be made on running them:
• Coolangatta – Dogumentary outdoor screening with Paws in the Park • Sky High Cinema with Skypoint
SIPFEST SIPFEST (Shorts in Paradise Festival) has been an annual showcase of the best short films from across Australia. SIPFest transforms Surfers Paradise beach into a vibrant and unique outdoor cinema.
Due to the planned merger of Surfers Paradise Alliance to Major Events Gold Coast, the event currently does not have a home or major prize sponsor, however discussions are taking place with Councillors and sponsors.
Should restrictions increase, SIPFEST and the awards will shift online.
Gold Coast Movie Locations Tour
Australia’s first movie location tour – a 3-hour bus tour visiting Gold Coast film locations – will be paused for 2021.
In its place we will create a self-drive itinerary for experiencing “Hollywood on the GC” in the comfort of your own car. This content will be on our website and potentially promoted via PR / tourism bodies.
Floating Cinema This immersive film event is held on the top deck of a river cruiser with the night-time Surfers skyline framing the screen. This event will be paused for 2021.
INDUSTRY
Pitch in Paradise and Adaptable
‘Pitch In Paradise’ will bring together writers, producers and production companies to provide an opportunity for writers and screen practitioners to connect with the right people to secure interest and funding needed to develop their projects.
Pitch in Paradise and Adaptable will run as hybrid events with participants in QLD appearing in person and participants unable to get to the Gold Coast, appearing via Zoom.
Both events will run regardless of restrictions.
12 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
7 x industry panels
Designed for student, emerging and early career film professionals in writing, directing, producing, editing, sound design, cinematography and more. These panels combine professionals from interstate (via Zoom) with local practitioners to delve into a subject area or skill.
These panels will be livestreamed online and will run regardless of restrictions.
4-5 Post-film Q&A’s
with filmmaker guests and academics bringing to life the film, the filmmaking process or the topics of the film
Live Script Read
A live script reading of a feature film script by a Queensland writer (winner of the Queensland Screenwriting Award) featuring local actors.
We need to move to a new room within HOTA to ensure social distancing can take place. Sharing of microphones (as has previously happened) can not happen – so depending on the size of cast, we may need to run without microphones
Networking events – on pause for 2021
Creche – on pause for 2021
EDUCATION
Future Filmmakers
Screen education is a key focus for supporting and inspiring the next generation of filmmakers and screen industry professionals on the Gold Coast. Education is an important part of building a healthy, vibrant screen industry here on the Gold Coast and providing a foundation for emerging creative workers.
Future Filmmakers is a free career seminar day at Bond University for year 11 & 12 students considering a career in screen. The day includes discussion panels with industry speakers, screenings and tours of film facilities.
Negotiations need to take place with Bond University to discuss their ongoing sponsorship and how this event will be delivered in a COVID-Safe way.
SUBMISSIONS & AWARDS
GCFF recognizes the importance in supporting filmmakers and offers awards for Australian filmmakers in shorts, features, webseries and screenwriting categories.
13 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Uncovering and supporting local Gold Coast and Queensland screen talent is vital to GCFF: All of the short films in the EMERGE programs are from Queensland filmmakers, SIPFEST has a specific prize for best Gold Coast filmmaker, and we award Queensland feature film scriptwriters.
• Australian Independent Film Award • Best Australian Film Award • EMERGE QLD Student Film Award • SIPFEST: 5 award categories (including new category: sipfest after dark) • Webseries: 2 award categories - • Queensland Screenwriting Award • Queensland Screen Business of the Year • Gold Coast Screen Professional of the Year
It is anticipated there will be a reduction in submissions across all categories (except screenwriting) due to the restrictions on filming in 2020. This will impact on revenue and potentially on quantity and quality of films available to select for the festival.
We will also be provided free submission entry to Gold Coast based filmmakers.
The awarding of prizes will go ahead regardless of restrictions.
14 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
WEBSITE & SOCIAL MEDIA GCFF Website - www.gcfilmfestival.com
GCFF has four main social media channels: • Facebook - https://www.facebook.com/gcfilmfestival • Twitter - https://twitter.com/gcfilmfestival • Instagram - https://instagram.com/gcfilmfest/ • YouTube - https://www.youtube.com/user/GoldCoastFilmFest
Hashtags for the event are as follows:
#GCFF #GCFF2021 #gcfilmfest #gcfilmfestival
#thisisqueensland #ourgoldcoast #wearegoldcoast #visitgoldcoast #creativegold #screenqld #hotagc
Cinefile GCFF’s monthly email newsletter. Cinefile content includes GCFF news, competitions to win tickets to film screenings/other festivals/events and promotion of partner events. You can sign up on our website (gcfilmfestival.com).
FESTIVAL FRIENDS & PARTNERSHIPS
These are the government agencies and businesses that support the Gold Coast Film Festival either with cash sponsorship or in-kind support.
Major Partners Screen Queensland, Tourism and Events Queensland, City of Gold Coast, HOTA Home of the Arts
Event Partners BCC Coolangatta/Event Cinemas, QT Hotel, Bond University
Gold Partners PKF, The Edit Suite, Movie World, Blue Shadow Group
Silver Partners Burleigh Brewing, Australia Fair, Village Roadshow Studios, Elevate Production Finance, The Heaton Group, Blackmagic Design, Mini
Media Partners 91.7 ABC Gold Coast, Film Ink, Blank Gold Coast, Haven, Flicks.com.au
Industry Partners Spectrum Accountants, Safe Knight, JMB FX
15 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Cultural Partners Asia Pacific Screen Awards, Gold Coast Music Awards, Gold Coast Hospital Foundation, Paws at the Park, Queensland Writers Centre, Seaworld cruises, Skypoint, Storyfest, SWELL Sculpture Festival
TICKETS
Tickets for all film sessions and events are available via gcfilmfestival.com and participating cinema venues – HOTA, Home of the Arts, BCC Coolangatta and Event Cinemas Coomera.
Regular film sessions are $17 for adults and $14 for concession. School screenings and special events have different pricing. Some events are free. Check specific film and event pages for special pricing.
Book your GCFF tickets online in advance to pay NO BOOKING FEES from gcfilmfestival.com. Transaction or booking fees of between $1-2 may apply when purchasing tickets from partner venues. If people buy tickets at the HOTA box office there will be a booking fee per transaction of $2.
There are two complimentary ticket types:
Double Pass This has a code on the back and can be redeemed online or at the HOTA Centre box office for any regular film screening. It doesn’t include opening night or any special events (such as Women in film lunch or Screen Industry Gala Awards).
VIP PASS This will have the recipient’s name on the front. VIP Passes will be held by our Board, by our Festival Guests and by Media.
Buy 6+ Tickets – Get 15% Off Buy 6 or more cinema sessions tickets and receive 15% discount off the total price. Only available online or through the HOTA Box Office.
PAY IT FORWARD TICKETS
In the same spirit as the random acts of kindness movement and pay-it-forward coffee initiative, you can now help others experience a film as part of the Gold Coast Film Festival.
Gold Coast Film Festival has partnered with the Gold Coast Hospital Foundation to enable you to gift tickets to cancer patients and families, hard-working cancer transport volunteer drivers and the amazing Gold Coast Health doctors and nurses. Your kindness will help deserving individuals escape to another world through film.
Simply add a ‘pay it forward ticket’ when buying your own tickets to any regular festival cinema session at HOTA.
To find out more about the valuable work the Gold Coast Hospital Foundation does or to donate directly to them, please visit https://gchfoundation.org.au
16 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
RATINGS
GCFF screenings are Festival Exemption (18+) except where otherwise indicated. Please check our website for updated classification information.
ACCOMMODATION
Want to make a night of it? QT Gold Coast is the official hotel partner of GCFF. Exclusive to GCFF guests, use the GCFF code at checkout to receive 20% off the best available rate. Visit qthotelsandresorts.com/gold-coast/ to book your stay.
17 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK 5. LOCATIONS & VENUES
In 2021, the festival will run across 11 locations (pending final program lock):
Cinema Screenings HOTA, Home of the Arts Birch Carroll & Coyle Coolangatta Event Cinemas Coomera Outdoor Screenings & Special Events Surfers Paradise Beachfront Coolangatta QT Hotel Broadbeach Mall, Broadbeach Bond University Burleigh Brewing Southport Movie Locations Tour (bus tour of 10 locations) SeaWorld Cruises (river boat, previously known as Wyndham Cruises) HOTA Venues Arts Theatre – Opening, Closing, screenings and Cinema 1 & Cinema 2 - Screenings special premieres Basement – All industry panels, industry Panorama Suite – Special networking events or workshops, kids workshops panels Lounge – child care GCFF Office – Project office, volunteer sign in and GCFF team office
18 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
HOTA, Home of the Arts
Address HOTA, Home of the Arts – 135 Bundall Road, Surfers Paradise QLD 4217 Venues Basement, Cinema 1 & 2, The Lounge, Panorama Room Parking The Gold Coast City Council provides a few options for parking: - Arts Centre patrons - four (4) hour timed parking - All-day metered parking - Monday to Friday 9am to 5pm - Three (3) hour visitor parking - Monday to Friday 9am to 5pm - One (1) hour visitor parking - Monday to Friday 9am to 5pm - Unrestricted parking on the weekend and after 5pm on weekdays. Please follow the signage accordingly. Public Transport The bus stop at HOTA currently services Route 731 however there is another bus stop on Bundall road servicing Route 747 and 748. The light rail and bus routes offer many services to Surfers Paradise. From Surfers it is around a 10 minute walk to HOTA through Chevron Island and across the new bridge. You can also now catch a ferry to HOTA. Travelling between Surfers and the Broadwater Parklands, with stops at HOTA, Marina Mirage and Sea World, the ferry will provide an alternative way to get here. Toilet Location HOTA has a series of public toilets to access during opening hours. Follow signage accordingly. Opening Hours Not available due to covid. Box Office Located at HOTA in the entry of the main building. Or online at: https://hota.com.au/whats-on/ Meeting Point Festival Office – downstairs from Café, next to ‘art lab’ Website https://hota.com.au/ Taxi HOTA reception can call a Taxi for patrons *The GCFF office is located at HOTA, Home of the Arts – next to Art Lab, down the stairs next to HOTA Café.
19 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Birch Carroll & Coyle Coolangatta
Address Level 2 The Strand Shopping Centre, Cnr Griffith & Warners Streets, 72/80 Marine Parade, Coolangatta QLD 4225 Venues TBC Parking The best parking option is to use the Strand main center parking. The prices are as follows: - 0 – 2 hrs = free - 2 – 3 hrs = free - 3 – 3.5 hrs = $4.00 - 3.5 – 4 hrs = $7.00 - 4 – 4.5 hrs = $10.00 - 4.5 – 5 hrs = $13.00 - 5 – 5.5 hrs = $16.00 - 5.5 – 6 hrs = $19.00 - 6+ hrs = $22.00 - Overnight/Lost Ticket Fee = $25.00 Public Transport If you're travelling from the northern Gold Coast by public transport, the G-Link can take you from Surfers Paradise to Broadbeach. From there, the Gold Coast bus 700 leaves every 15 minutes from Broadbeach, and will drop you off just near The Strand.
Travelling from Brisbane to Coolangatta via train is an option, but you will also need to catch a bus to reach The Strand. Take the train direct from Brisbane to Robina Station, and Gold Coast bus 745 can take you from Robina Station to Coolangatta. Toilet Location Toilets located in the cinema foyer Opening Hours Monday – Sunday = 9.30am until Late Meeting Point GCFF Info desk, Cinema Foyer, Level 2 Website https://www.flicks.com.au/cinema/event-cinemas-coolangatta/ Taxi No information available
20 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Event Cinemas Coomera
Address Level 1, Westfield Coomera -109 Foxwell Road, Coomera QLD 4209 Venues TBC Parking The best parking option for accessing the Cinemas is the Red rooftop car park, located off Creek Road. Westfield Coomera car parks are open with complimentary parking for you to access our centre, which is regarded as an essential service in the community. No parking charges or time limits apply. Please drive straight out the exit when you have completed your visit – the boom gates will be removed. Public Transport If you're travelling from the northern Gold Coast by public transport, the G-Link can take you from Surfers Paradise to Broadbeach. From there, the Gold Coast bus 700 leaves every 15 minutes from Broadbeach, and will drop you off just near The Strand. Travelling from Brisbane to Coolangatta via train is an option, but you will also need to catch a bus to reach The Strand. Take the train direct from Brisbane to Robina Station, and Gold Coast bus 745 can take you from Robina Station to Coolangatta. Toilet Location Toilets located in the cinema foyer Opening Hours Not available due to covid. Meeting Point GCFF Info desk, Cinema Foyer, Level 1 Website https://www.eventcinemas.com.au/Cinema/Coomera https://www.westfield.com.au/coomera/movies Taxi Taxis’ are available from the rank located at the front of the centre, Main Street entrance along the West side of the Food Court entrance and turn right to easily find the Taxi Rank. Image needs to be updated with cinemas shown once they open. Currently disabled.
21 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Warner Bros. Movie World
Address Pacific Mwy, Oxenford QLD 4210 Venues TBC Parking Free – The main Movie World Carpark. Public Transport To get to Warner Bros. Movie World catch the train to Coomera station and transfer to bus route TX7. Getting to the theme park is easy with TX7 bus service which leaves Helensvale every 15 minutes or better, daily from 9:00am – 11.30am. Toilet Location Throughout Centre – follow signage. Opening Hours n/a Meeting Point Main Entrance Website https://movieworld.com.au/ Taxi No information available
22 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
SeaWorld Cruises
Address Appel Park Jetty, Ferny Avenue Surfers Paradise (near Helm Bar, opposite Circle on Cavill) Venues TBC Parking Bruce Bishop carpark is nearest, limited street parking Public Transport TransLink's bus, train and tram network can connect you to Surfers Paradise. It’s integrated network on the Gold Coast includes the G :link trams, Surfside buslines and Queensland Rail. Visit translink.com.au or call 13 12 30 for information or to plan your journey. Toilet Location Onboard and at the meeting point park. Opening Hours n/a Meeting Point Appel Park Jetty Website https://seaworld.com.au/tours/sea-world-cruises Taxi No information available
23 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Surfers Paradise Beachfront
Address The, Esplanade, Surfers Paradise QLD 4217 Venues TBC Parking On Street Parking - $3.75 per hour 9am – 7pm Monday to Sunday & Public Holidays. All other times parking is free on the street. Parking Garages (each charge their own rates): - Bruce Bishop Car Park - Paradise Centre - Circle on Cavill - Hilton Surfers Paradise - The Mark - Peppers Soul Surfers Paradise - Chevron Renaissance Shopping Centre - Piazza on the Boulevard - Cypress Gardens Public Transport Translink bus services pass directly through Surfers Paradise. Plan your journey with Translink. The G:link Light Rail connects Broadbeach to Helensvale and back again in a 40 minute one-way trip. Surfers Paradise has several stations allowing easy access the precinct - from north to south there is Surfers Paradise North, Cypress Avenue, Cavill Avenue, Surfers Paradise or Northcliffe. Every service and station caters for passengers of all mobility levels.For more information, including schedules & ticket pricing visit the G:Link website. Float from one location to the next from Surfers Paradise - Broadwater Parklands - HOTA, Home of the Arts, Marina Mirage - Sea World -Broadwater. For ticket and timetable information hopo.com.au Toilet Location Public toilets available on the Surfers Paradise foreshore to the south of the event site or within Cavill Mall. Opening Hours Not available due to covid. Meeting Point VIP fenced area on foreshore, opposite Surfers Paradise sign Website http://www.surfersparadise.com/ Taxi Outside entrance to the Dolphin Arcade on left hand side of Orchid Ave when heading north.
24 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
QT Hotel, Gold Coast
Address 7 Staghorn Ave, Surfers Paradise QLD 4217 Venues Bazaar, Fixx Bar & Calypso Outdoor Pool Parking Cypress Gardens Car Park is a short walk from QT Hotel. They charge $6.00 per day.
On Street Parking - $3.75 per hour 9am – 7pm Monday to Sunday & Public Holidays. All other times parking is free on the street. Be aware of capped hour parking zones and follow signage accordingly. Public Transport Cypress Avenue Tram Station is a short walk from QT Hotel. Alternatively the Ferny Ave at Ocean Avenue but stop sits on the Gold Coast Highway and is also a short walk from the QT. Toilet Location QT Hotel has toilets available just past the lobby. Opening Hours Open 24 hrs – venue/area hours not available Meeting Point Women in Film: Bazaar – Level 1 | Movie & Music Trivia: Fix Bar – Ground floor Website https://www.qthotels.com/gold-coast/ Taxi QT reception can call a Taxi for patrons
25 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Bond University
Address 14 University Dr, Robina QLD 4226 Venues TBC Parking Bond University provides free parking to general visitors. See map for details. Public Transport The closest train stations to Bond University are Robina and the Varsity Lakes Train stations via the Gold Coast Line
Bus connections run from the Robina and Varsity Lakes train stations to Bond University via Bus Route 750 and take approx. 15 minutes. Toilet Location There are toilets available throughout the university. Follow the signage accordingly. Opening Hours 8:30am – 5pm Monday to Friday. Weekends and afterhours the grounds are open but service is not provided. Meeting Point TBC Website https://bond.edu.au/ Taxi Taxi Rank along the large roundabout at the entry of the school
26 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Coolangatta
Address Opp, 60 Marine Parade, Coolangatta QLD 4225 Venues TBC Parking Parking at the Strand Shopping Centre The best parking option is to use the Strand main center parking. The prices are as follows: - 0 – 2 hrs = free - 2 – 3 hrs = free - 3 – 3.5 hrs = $4.00 - 3.5 – 4 hrs = $7.00 - 4 – 4.5 hrs = $10.00 - 4.5 – 5 hrs = $13.00 - 5 – 5.5 hrs = $16.00 - 5.5 – 6 hrs = $19.00 - 6+ hrs = $22.00 Overnight/Lost Ticket Fee = $25.00 Otherwise on street parking but follow signage for payment/time restrictions Public Transport If you're travelling from the northern Gold Coast by public transport, the G-Link can take you from Surfers Paradise to Broadbeach. From there, the Gold Coast bus 700 leaves every 15 minutes from Broadbeach, and will drop you off just near The Strand. Travelling from Brisbane to Coolangatta via train is an option, but you will also need to catch a bus to reach The Strand. Take the train direct from Brisbane to Robina Station, and Gold Coast bus 745 can take you from Robina Station to Coolangatta. Toilet Location Toilets available across the road in the Strand Shopping Centre or at the Surf Livesaving Club Opening Hours Public Park 24/7 Meeting Point TBC Website https://www.goldcoast.qld.gov.au/thegoldcoast/queen-elizabeth-park-27449.html Taxi No information available
27 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Broadbeach Mall
Address Victoria Ave, Broadbeach QLD 4218 Venues TBD Parking Parking rates (the Oasis Shopping Centre) 0 – 4 hrs = free 4 – 4.5 hrs = $14.00 4.5 – 5 hrs = $16.00 5 – 5.5 hrs = $18.00 5.5 – 6 hrs = $20.00 6+ hrs = $22.00 Lost Ticket = $23.00 On street parking is available at different rates/time restriction. Follow signage accordingly. Public Transport The Oasis Shopping Centre is located in the heart of cosmopolitan Broadbeach just a short stroll from the spectacular sand and surf of Broadbeach. Getting here is easy – public transport along the Gold Coast Highway is comfortable and frequent with several stops within walking distance. Public transport options include train, bus and taxi. Queensland’s first Light Rail also have a stop nearby. For more information on this please visit www.goldlinq.com.au Toilet Locations Public Toilets available in Victoria Park, between Gemelli’s and Govinda’s, or in the Oasis Shopping Centre. Opening Hours 9am – 5pm Monday, Tuesday, Wednesday, Friday & Saturday 9am – 7pm Thursday 10:30am – 4pm Sunday Meeting Point Broadbeach Mall undercover area opposite Harajuku Gyoza, Oasis Website http://www.oasisshoppingcentre.com/ Taxi Top of Broadbeach Mall on western end of Oasis Shopping Centre in Victoria Ave facing west.
28 GCFilmFestival.com Locations & Venues | VOLUNTEER HANDBOOK
Burleigh Brewing
Address 2 Ern Harley Dr, Burleigh Heads QLD 4220 Venues TBD Parking Free on street parking Public Transport Reedy Creek Rd at Ambassador Drive bus stop is the closest one to Burleigh Brewing – a short walk to the venue. Varsity Lakes Train Station is a 5 minute drive or 20 minute walk away. Toilet Location Burleigh Brewing toilets are located behind and to the right of the bar. Opening Hours Thursday – special events Friday 3pm – 8:30pm Saturday 3pm – 8:30pm Sunday 2pm – 6pm Meeting Point Inside Gate Website https://burleighbrewing.com.au/ Taxi Bar staff can call taxi for patrons
29 GCFilmFestival.com
Staff and Volunteers Roles & Responsibilities | VOLUNTEER HANDBOOK 6. STAFF AND VOLUNTEER ROLES & RESPONSIBILITIES AREA COORDINATORS
Volunteer Coordinator Areas This year, the Gold Coast Film Festival has created a new role for Volunteer Coordinators who will manage different teams at the festival. Volunteer Coordinators will be involved in overseeing volunteer recruitment, scheduling and training and will be a point of contact for a team of volunteers in the lead up to and during the Festival.
Transport Coordinator The go-to person for: The festival shuttle, bus schedule and festival cars
Customer Service Coordinator The go-to person for: Information desk at HOTA and BCC Coolangatta, surveying from info desks, surveying at outdoor events and any questions or info about the festival program
Ushering Coordinator The go-to person for: Welcoming and directing at events, VIP and guest lists for events, REELlife panels, HOTA room set ups, welcoming special guests, providing lanyards for events
Event Set-Up Coordinator The go-to person for: Setting up major events, helping pack down events, setting up theming/media walls/tables/props/decorations at major events, packing gift bags, filling lanyards, creating name badges
Social Media Assistant Planning and drafting social media content pre-festival and during the festival
Volunteer Coordinator role description • Liaise with the Festival Coordinator and Volunteer Manager to schedule and assign volunteers to shifts across the festival for different roles • During the Festival, be the primary contact for volunteers, including rescheduling shifts and dealing with any issues that arise • Work with the other Volunteer Area Coordinators to coordinate the Volunteer Party/BBQ at the conclusion of the festival • Coordinate the printing and distribution of Volunteer ID lanyards • Coordinate the printing and distribution of Volunteers’ Certificates after the Festival • Coordinate a volunteer team group photo during the GCFF and send to all volunteers • Liaise between GCFF staff and volunteers to ensure volunteers understand their shift roles and responsibilities. • Training volunteers, including organising and conducting the orientation evening covering information such as volunteer roles and OH&S requirements. • Managing volunteer rewards system (tickets, ‘Volunteer of the Day’ emails, etc) • Debrief with Festival team after GCFF to talk about results and improvements
30 GCFilmFestival.com
Staff and Volunteers Roles & Responsibilities | VOLUNTEER HANDBOOK
VOLUNTEER ROLES
Transport • Shuttle bus between QT and HOTA (sometimes via Surfers) • Picking up the bus and dropping back the bus at the depot each weekend • Driving MINIs
Customer Service (& Surveying) • Information Desk at HOTA • Information Desk at BCC / Coomera • Be able to answer all the questions, get to know the book and all about the festival like the back of your hand! • Set up display on table, request comp tickets and provide comp tickets to people from a folder, answer questions • Survey people from info desk • Survey people at major outdoor events
Ushering & Guest Service Greeters • Directing and welcoming / directional at events • Door list / ticketing / seating • Provide lanyards • Welcoming special guests
REELlife Industry Panels and Events Assistants • Managing door lists and check-ins for industry seminars and events • Escorting industry speakers to events • Setting up the room • Refreshing waters and making sure tech is ready to go • Must have availability on April 17, 18, 19 and April 24, 25 and 26
Event Set Up / Assistants • Setting up our major events • Helping pack down our major events • Media wall, red carpet, tables, props, decorations, signage, table settings • Packing gift bags / filling lanyards / name badges • At outdoor events we may ask you to hand out festival programs or leaflets to passing people • Pack Down and striking events
Festival Runners • Getting drinks for guests • Setting up event spaces • Placing flyers on seats • Packing VIP gift bags
31 GCFilmFestival.com
First Aid & Emergency Procedures | VOLUNTEER HANDBOOK
10. WORKPLACE HEALTH & SAFETY
HEALTH AND SAFETY
WH&S Policy The Work Health and Safety Act 2011 is the main legislation in Queensland that was developed to set out the health and safety requirements for anyone who interacts with a workplace. This includes the organisation, owners/managers, all employees, contractors, volunteers and visitors.
Importantly, under the legislation you as a volunteer are considered to be a ‘worker’ with Gold Coast Film Festival. By working together, we can ensure a healthy and safe workplace.
Gold Coast Film Festival has a primary duty of care for your health and safety. We must:
• Ensure our activities and the activities of our workers do not put any other person at risk • Provide and maintain a safe work environment, safe plant and equipment, safe structures, safe systems of work and the safe use, handling and storage of plant, structures and substances • Provide adequate facilities for worker’s welfare and access to those facilities • Provide information, training, supervision and instruction to a necessary level that protect persons from risk to their health and safety • Monitor the health of workers • Consult with workers about matters that may affect their health and safety in the workplace • Identify hazards and eliminate them from the workplace, or if they cannot be eliminated to control the associated risks
But all workers, including volunteers, have defined health and safety duties too. You have an obligation to:
• Take reasonable care for your own health and safety • Ensure your acts or omissions do not affect themselves or other people • Comply with any reasonable instruction given to you by Gold Coast Film Festival and their representatives • Cooperate with all policies and procedures issued by Gold Coast Film Festival, such as: ▪ Wearing Personal Protective Equipment (PPE) that has been provided to you ▪ Identifying and reporting hazards and risks that may harm yourself or others • Report all incidents and injuries • Undertake health and safety training (ie – Induction Training) • Identify hazards and eliminate them from the workplace, or if they cannot be eliminated to control the associated risks
32 GCFilmFestival.com Workplace Health & Safety | VOLUNTEER HANDBOOK
For a workplace to be health and safe everyone needs to understand and carry out their duties and communicate with each other regularly on WHS matters. Enjoy volunteering – but be safe doing it.
Workplace Harassment and Violence Response: Everyone, including volunteers, has the right to work in a safe environment that is free of harassment and violence and this right is enforced through several legislative Acts with substantial penalties. Both harassment and violence can occur from external sources such as visitors, customers and others who interact with the organisation or it can come internally from other employees, contractors or volunteers.
All organisations should have a procedure explaining what workers should do in the event they are being harassed or subjected to violent acts, however as a volunteer you can help to ensure your personal security by:
• Not being afraid to speak up if you believe yourself or someone else is being harassed or subjected to violent acts • Not escalating or exacerbating a situation involving a person who is harassing or being violent • Remaining calm and speaking quietly at all times when confronted by someone who is angry or threatening • Withdrawing immediately from any situation that may escalate into violence • ·Being prepared to call the Police promptly • Always informing your supervisor or GC Film Festival Director about any incidents involving harassment or violence • Remaining aware of your surroundings, the presence of others around you, how to raise an alarm and escape points such as emergency exits and evacuation procedures • Informing others of your movements / location (if you are a remote or isolated worker) • Keeping car keys, diaries, schedules and valuables secure • Undertaking additional personal safety training programs to learn how to recognise, avoid or diffuse potentially violent situations
Safety Hazards If you see a hazard, if possible do something to rectify the issue straight away and then report it. Make sure people near the hazard are made aware until it can be rectified
See Safety Hazards Reporting Form
Incident In the case of any incidents occurring, the shift supervisor will have with him/her at all Reporting times, an incident report sheet that will need to be completed.
Please complete the Reporting Incidents training and sign
33 GCFilmFestival.com Workplace Health & Safety | VOLUNTEER HANDBOOK
Manual Handling Manual Handling means any activity requiring a force for a person to lift, lower, push, pull, carry or otherwise move, hold or restrain any object. As a volunteer you may pick up a box of programs or pull up banner bag and we want you to be safe doing so.
Please complete the Manual Handling Lifting Techniques training and sign
Food Handling Please complete the Food Handling training and sign
Working in the Please complete the Working in the Sun training and sign Sun Difficult Please complete the Difficult Customers training and sign Customers Other Important Information
Non-disclosure You will have access to confidential information during your volunteering. This includes contact details and commercial information and schedules. This information must be kept confidential.
Please complete the Non-Disclosure Form and sign
Image Consent We may take your photo or you may end up in the background of a photo. We like to check that’s OK with you.
Please complete the Image Consent Form and sign.
34 GCFilmFestival.com Code of Conduct | VOLUNTEER HANDBOOK 11. CODE OF CONDUCT
CODE OF CONDUCT
Expectations The GCFF prides itself on its high level of professionalism and commitment to customer service. GCFF staff and volunteers will at all times conduct themselves in a professional manner and provide the highest level of customer service.
More specifically, the GCFF expects a high level of professional and personal behaviour including:
× Respect for customers/members of the public; × Respect for staff members and volunteers including cooperation and equal opportunity, and a workplace free of discrimination and harassment; × Respect for health and safety issues including the organisation’s policy on alcohol and drugs, security measures; × Respect for the organisation’s procedures; × Respect for both individual and the organisation’s privacy and/or confidentiality; × Respect for dress code (including how the uniform is to be worn); × Responsible use of personal communication devices, including smart phones and tablets during shifts; × To identify and report potential conflicts of interest or other issues; × To be dependable and reliable, arrive on time, and notify the organisation if they are unavailable; × To not do anything that damages or lessens the reputation of the Festival or GCFF or otherwise brings the Festival or GCFF into disrepute; and × All requests for public (media) comment are to be directed to the Festival Director or Festival Publicist. ×
Breach The following activities constitute a breach of the code of conduct and results in instant dismissal:
× Being intoxicated whilst on duty; × Using threatening, bullying or abusive language towards members of the public, GCFF staff and/or other volunteers; and × Publicly disclosing sensitive or confidential information.
35 GCFilmFestival.com Manual Handling Management | VOLUNTEER HANDBOOK
MANUAL HANDLING MANAGEMENT LIFTING TECHNIQUES This information paper is to provide minimum guidelines on manual handling within the workplace to ensure your safety.
What is manual handling? Manual Handling means any activity requiring a force for a person to lift, lower, push, pull, carry or otherwise move, hold or restrain any object.
What is a safe load to lift? It is not possible to identify one weight limit that will be safe for all workers to lift. A number of factors including age, pre-existing conditions, the environment, associated risk factors, physical fitness and how accustomed a worker is to a job, all influence the load that they can safely lift. The individual needs to assess each situation and decide on the most appropriate action.
What are the risk factors when lifting?
Manual handling can contribute to a range of injuries including back pain, shoulder strains, hernias, knee strains and upper limb strains. In many cases, a number of factors contribute to the risk when doing manual handling tasks. These can include a combination of: • Awkward and/or sustained postures; • Repetitive work; • Restricted space; • Climate; • Being unaccustomed to the work; • Vibration e.g. using a jackhammer; • Lifting/handling excessive weights; and • Previous activities, e.g. sitting in a truck or vehicle for 1 – 2 hours then jumping straight into heavy labouring work.
Risk Assessment One way of avoiding overexertion injuries when lifting is to conduct a risk assessment before undertaking a manual handling activity. As part of this assessment you should consider the weight and the shape of the load, the ground surface, where the load will be placed and how it will be handled. By first performing a risk assessment, you can decide if mechanical assistance/aids or team lifting is required.
What’s the best technique?
All factors should be taken into account when determining the best manual handling technique for the situation. The best manual handling technique involves suitable balance and avoidance of unnecessary
36 GCFilmFestival.com Manual Handling Management | VOLUNTEER HANDBOOK
bending, twisting and reaching. A person undertaking a lift should move efficiently and rhythmically, minimising the bending of the lower back. The knees should be bent.
What techniques reduce the risk of injury?
1. Take a secure grip on the object being handled • The grip helps make manual handling safe; • Wherever possible, a comfortable power grip with the whole hand should be used rather than a hook or precision grip with fingers only; and • Firm footing (so you don’t slip while lifting). 2. Pull the load in close to the body • For lifting in particular, it is important to have the load close to the body to prevent excessive stress on the back and to use the strongest muscles of the arms to hold the load; • It is important to lift smoothly, slowly and without jerking; and • Keep your spine in its natural alignment by avoiding twisting whilst lifting. 3. Manual lifting. • Use the strong muscles from your legs to lift objects from low levels.
Should team lifting be the first option?
NO. Team lifting should only be used when mechanical assistance and other control measures are impractical, because team lifting presents its own risks to health and safety. However, if it is required, you should try to lift with people of similar physical status and ensure timing and coordination of team members. Communication between members is crucial.
Everyone’s manual handling capacity is different and depends on their individual ability to handle a load. Can two people safely lift twice as much?
NO! The lifting capacity of a team is NOT equal to the sum of the weights each person can lift individually because: • There is coordination loss by individual workers due to changing their body posture to compensate for the other worker;
• Workers do not exert force simultaneously which means less coordination;
• One person is likely to lose their grip resulting in attempts to catch the load;
• Loads are never shared equally – one person could be carrying up to 75% of the load at any time.
What are some lifting tips to remember?
Lifting aids should be used where possible to minimise lifting and carrying:
• Use leg muscles to move low level objects;
• There should be no obstructions when moving objects;
• The start and finish height of the load should be preferably between mid-thigh and shoulder height,
37 GCFilmFestival.com Manual Handling Management | VOLUNTEER HANDBOOK
• ideally about waist height; • The load should be as close to the body as possible. A load is more difficult (heavier) to lift or carry if it is not close to the body. For example 10kg held at a distance of 80cm from the body can impose a simular load to that of 50kg right next to the body;
• There should be sufficient space for lifting to be done; • Lifting with one hand should be avoided; and • You can only lift 10-15% of your normal capacity when in a sitting position.
If you have any suggestion to control the risk, notify your Supervisor
RULES FOR LIFTING
Step 1 - Plan for the lift Step 2 - Prepare for the lift
Decide where the Assess the weight load is to be placed. of the load.
Make sure your Decide how it is to path of travel is be handled clear.
Step 3 - Determine the technique Step 4 - Starting the lift
Stand close to Bend your knees. the load. Ensure a firm grip.
Adopt a balanced
stance.
Avoid twisting, bending and reaching
38 GCFilmFestival.com Manual Handling Management | VOLUNTEER HANDBOOK
Step 5 – Lifting Step 6 - Moving
Lift with your legs. Keep load close Let the leg muscles do the work. Maintain the natural spine position
Maintain your natural Don’t twist your back and lift smoothly. back, move your feet.
Step 7 – Lowering the load
Use your leg muscles to lower the load.
Keep your back as natural as possible. This applies whether you are lifting or lowering a load.
Bend in a semi-squat, don’t twist your body.
• do I need assistance?
39 GCFilmFestival.com Manual Handling Management | VOLUNTEER HANDBOOK
KNOWLEDGE QUIZ MANUAL HANDLING MANAGEMENT LIFTING TECHNIQUES
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False All workers are able to lift the same weight? 2. True False Awkward posture is one of the risk factors when lifting?? 3. True False The best manual handling technique involves suitable balance and avoidance of unnecessary bending, twisting and reaching? 4. True False Proper grip is not important when lifting a heavy load? 5. True False Team lifting is preferred over using mechanical lifting aids? 6. True False When conducting team lifting, you should try to lift with people of similar physical status, ensure timing and coordination of team members and communicate with each other? 7. True False I would always use the leg muscles to lift, move and lower objects?
ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for ‘Manual Handling Management – Lifting Techniques’ and I have been issued with:
q Training Guide - Manual Handling Management – Lifting Techniques
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representative Name (PRINT) Representative Signature Da
40 GCFilmFestival.com Safe Food Handling | VOLUNTEER HANDBOOK
SAFE FOOD HANDLING
Anyone that needs to handle food in the course of a business has an overall responsibility for doing whatever is reasonable to make sure that they do not make food unsafe or unsuitable for people to eat. Food handlers also have specific responsibilities related to their health and hygiene.
Are you a food handler? A food handler is anyone who works in a business and who either handles food or surfaces that are likely to be in contact with food such as cutlery, plates and bowls. Examples include making, cooking, preparing, serving, packing, displaying and storing food. Food handlers can also be involved in manufacturing, producing, collecting, extracting, processing, transporting, delivering, thawing or preserving food.
What must a food handler do if she or he is sick?
If a food handler has a food-borne illness Food handlers must tell their supervisor and the Gold Coast Film Festival Director if they have any of the following symptoms while they are at work - vomiting, diarrhoea, a fever or a sore throat with a fever. Food handlers must also tell their supervisor if they have been diagnosed as having or carrying a food-borne illness.
As well as reporting the food-borne illness, the food handler must not handle any food where there is a chance they might make the food unsafe or unsuitable because of their illness. Also, if a food handler stays on at work to do other work, he or she must do everything reasonable to make sure that they do not contaminate any food.
If a food handler has skin injuries or sores or is otherwise unwell Food handlers must tell their supervisor about any infections or conditions like a cold or other problem that may result in discharges from their ears or nose or eyes if there is any chance that they might make food unsafe or unsuitable for people to eat as a result of their condition.
Also, if they continue to handle food with such a condition, food handlers must do whatever is reasonable to make sure that they don’t contaminate any food. For example, an infected sore could be completely covered by a bandage and clothing or by a waterproof covering if on an area of bare skin, and medication can be used to dry up discharges.
If a food handler knows or suspects he or she might have contaminated some food Food handlers must tell their supervisor if they know or think they may have made any food unsafe or unsuitable to eat. For example, jewellery worn by a food handler may have fallen into food.
What about personal hygiene? Food handlers’ personal hygiene practices and cleanliness must minimize the risk of food contamination. The most important things they need to know are that they must:
41 GCFilmFestival.com Safe Food Handling | VOLUNTEER HANDBOOK
• Do whatever is reasonable to prevent their body, anything from their body or anything they are wearing, coming into contact with food or food contact surfaces; • Do whatever is reasonable to stop unnecessary contact with ready-to-eat food; • Wear clean outer clothing, depending on the type of work they do; • Make sure bandages or dressings on any exposed parts of the body are covered with a waterproof covering; • Not eat over unprotected food or surfaces likely to come in contact with food; • Not sneeze, blow or cough over unprotected food or surfaces likely to come into contact with food; • Not spit, smoke or use tobacco or similar preparations where food is handled; and • Not urinate or defecate except in a toilet.
Some special hand washing rules for food handlers Food handlers are expected to wash their hands whenever their hands are likely to contaminate food.
This includes washing their hands: • Immediately before working with ready-to-eat food after handling raw food; • Immediately after using the toilet; • Before they start handling food or go back to handling food after other work; • Immediately after smoking, coughing, sneezing, using a handkerchief or disposable tissue, eating, Drinking or using tobacco or similar substances; and • After touching their hair, scalp or a body opening.
How should food handlers wash their hands? • Use the hand washing facilities provided by the business. • Clean their hands thoroughly using soap or other effective means. • Use warm running water. • Dry their hands thoroughly on a single use towel or in another way that is not likely to transfer disease-causing organisms onto the hands.
42 GCFilmFestival.com Safe Food Handling | VOLUNTEER HANDBOOK
KNOWLEDGE QUIZ SAFE FOOD HANDLING
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False A food handler is anyone who works in a business and who either handles food or surfaces that are likely to be in contact with food such as cutlery, plates and bowls. 2. True False You do NOT need to inform your supervisor if you are suffering from any of the following symptoms - vomiting, diarrhoea, a fever or a sore throat with a fever. 3. True False Food handlers are expected to wash their hands thoroughly before they start handling food or go back to handling food after other work 4. True False You should inform your supervisor immediately if you believe you may have contaminated some food. 5. True False An open sore or wound on the skin should be completely covered with a bandage or band-aid.
ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for ‘Manual Handling Management – Lifting Techniques’ and I have been issued with:
q Training Guide - Manual Handling Management – Lifting Techniques
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representative Name (PRINT) Representative Signature Date
43 GCFilmFestival.com Working in the Sun & Hot Cond. | VOLUNTEER HANDBOOK
WORKING IN THE SUN & HOT CONDITIONS General Information
It is estimated that two out of three people in Australia will get some form of skin cancer. Although sun exposure produces a variety of health risks, the most obvious risks are to the skin and the eyes. UV radiation can also cause skin conditions. Heat Stress Heat stress is caused by excessive exposure to heat, and may lead to a number of heat illnesses ranging from mild (prickly heat) to life-threatening (heat stroke).
Associated Illnesses with Heat Stress
Prickly Heat Prickly heat is an itchy and painful skin rash caused by a blockage of the sweat ducts and an increase in pressure in the ducts. Heat Fainting Fainting from heat exposure is caused by blood vessels dilating to increase the heat transfer to the skin and causing reduced return blood to the heart. This in turn temporarily reduces the blood flow to the brain and the person faints. Heat cramps Heat cramps are painful muscle cramps. Heat exhaustion Symptoms of heat exhaustion include weakness and/or nausea and/or giddiness and appear pale, breathless and exhausted. Skin is usually moist (sweating). Heat Stroke Symptoms of heat stroke include a person becoming confused, staggering and collapsing. A person suspected of experiencing heat stroke should be treated as a medical emergency. The risk of fatality is high in untreated cases as the body core rise to dangerous levels of 41oC or higher.
Personal Protective Equipment
To assist with protection from the sun, the following equipment should be worn when working outdoors: • Hats with brims of 7.5 –12 cm
44 GCFilmFestival.com Working in the Sun & Hot Cond. | VOLUNTEER HANDBOOK
• Lightweight and comfortable clothing, including trousers • Safety glasses and/or sunglasses; and • Sunscreen (SPF 30+ or better broad spectrum) and zinc cream or lip balm.
Guidelines for Working in the Sun 1. Reorganise work times where possible so that outdoor tasks are done early in the morning or late afternoon; 2. Where practicable, use trees, building and other temporary shelter such as awnings and umbrellas to produce shade; 3. Ensure shade is available for meal breaks; 4. Drink at least 2 litres of cool water a day, more if sweating heavily; 5. Wear a broad-brimmed hat with a brim of 7.5 -12 cm 6. Wear long trousers 7. Apply sunscreen (SPF 30+ or better broad spectrum and water-resistant) 15-30 minutes before to going outdoors to all exposed areas and re-apply every two (2) hours or as directed by the manufacturer. Zinc cream or lip balm can be applied to lips and/or nose for extra protection; 8. Wear safety glasses and/or sunglasses; 9. Taking rest breaks in the shade as required; and 10. If feeling weak or faint, immediately stop work and cool down, drink plenty of water.
First aid treatment for heat stress
Prickly Heat 1. Prickly heat results in an itchy painful rash; 2. Keep the rash cool and dry; and 3. Ensure the person stops hot work until the rash has settled down.
Fainting, Cramps, Exhaustion 1. Lay the person in the shade; 2. Provide cool water; and 3. Fan the person manually to cool the core body temperature. Heat Stroke 1. With untreated heat stroke, there is risk of fatality; 2. Immediately start first aid by removing clothing, wetting the skin, and manually fanning the person to increase evaporation; 3. Seek medical assistance; and 4. Inform your Supervisor.
45 GCFilmFestival.com Working in the Sun & Hot Cond. | VOLUNTEER HANDBOOK
‘Remember - following a few simple rules can save you from suffering’
KNOWLEDGE QUIZ WORKING IN THE SUN
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False Although sun exposure produces a variety of health risks, the most obvious risks are to the skin and the eyes?
2. True False Heat stress is caused by excessive exposure to heat, and may lead to a number of heat illnesses ranging from mild (prickly heat) to life- threatening (heat stroke)?
3. True False I would not do a risk assessment before working in the sun unprotected?
4. True False I would try to rearrange my work or working times to get out of the sun on the hottest part of the day?
5. True False I would only need to drink a little water during the day, while working in the sun?
6. True False I would need to wear protective clothing, a wide brim hat, sunglasses and sun cream for protection against the sun?
ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for Working in the Sun and I have been issued with:
q Training Guide – Working in the Sun & Hot Conditions
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representative Name (PRINT) Representative Signature Date
46 GCFilmFestival.com Dealing with Difficult Customers | VOLUNTEER HANDBOOK
DEALING WITH DIFFICULT CUSTOMERS
Service Commitment
All Gold Coast Film Festival workers shall strive to meet the needs of our customers in a professional and ethical manner with courteous and efficient service.
We shall:
a) treat all customers with respect and courtesy
b) listen to what customers have to say
c) respond to customer enquiries promptly and efficiently
d) act with integrity and honesty when liaising with customers
e) consult customers about service needs
It is certain, that whatever standard of professional and positive customer service we achieve, there will always be a small percentage of customers whose issues cannot be dealt with to their satisfaction. This may be due to refusal by the customer to accept a decision, demands placed on us which are not within our scope or resources to meet, or a level of rudeness or aggression shown to staff by the customer that makes it unsafe or unreasonable to proceed.
The following guide may assist you in dealing with those customers who are dissatisfied in some way.
Don’t Take It Personally Keep in mind that most times you are not the object of the customer's anger.
Unlike the customer, you are not angry, you are in control, and your only problem at the moment is helping him/her with his/her problem.
If you step out of this positioning, and start reacting to the customer in an emotional way, you'll lose control, you’ll lose your power, and the situation will be likely to escalate into a lose-lose for everyone. So, begin with a mindset that says, "No matter what, I will respect them as a customer."
Acknowledge the Customer
Give them Your Undivided Attention: They're already unhappy, so don't make it worse by making them feel that you're not really "there" - e.g. don't look around - keep your eyes focused on them; no rustling papers; answering other calls; etc.
Often, as the customer comes to realise that you really do care and that you are going to attempt to help them resolve the problem, the customer will calm down on their own, and begin to interact with you in a positive way.
47 GCFilmFestival.com Dealing with Difficult Customers | VOLUNTEER HANDBOOK
Actively listen
Let the customer communicate their problems/issues/grievances and ensure that not only are you listening, but they know that you are listening.
Empathize and Ask Questions
Put yourself in the customer's shoes, and try to see the situation from his/her perspective. Don't try and cut him/her off; don't urge him/her to calm down. Instead, listen carefully. If someone is angry or upset, it is because that person feels injured in some way.
You should let the customer vent and listen attentively in order to understand the source of that frustration. When you do that, you send a powerful unspoken message that you care about him and his situation.
Seek an Outcome and Ask For Feedback
Work on clarifying the solution with the client to ensure any important information wasn’t missed. Often in difficult situations customers will only communicate what they feel is important and can leave out critical facts.
Develop a solution and timeframe with the customer. Articulate the necessary steps to achieve resolution. It is also of critical importance that you don’t promise what you can’t deliver; be honest and set realistic expectations.
Follow-up
Communication after outcome / issue resolution to ensure the client is now satisfied, will demonstrate to the client that you are concerned about them, not just about getting the problem fixed.
48 GCFilmFestival.com Dealing with Difficult Customers | VOLUNTEER HANDBOOK
KNOWLEDGE QUIZ
DEALING WITH DIFFICULT CUSTOMERS
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False You shouldn’t bother following up with a customer after you’ve handled their complaint. 2. True False If the customer raises their voice, you should do the same so you can remain in control. 3. True False The best way to deal with an angry customer is to pretend there are not even there. 4. True False You should try and see the situation from the customers perspective and empathise with them. 5. True False You can practice active listening with a customer by repeating back to them what they have said, so they know you have listened.
ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for ‘Manual Handling Management – Lifting Techniques’ and I have been issued with:
q Training Guide – Dealing with Difficult Customers
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representative Name (PRINT) Representative Signature Date
49 GCFilmFestival.com WHS Policy Statement| VOLUNTEER HANDBOOK
WHS POLICY STATEMENT
\
What is the WHS Policy for?
It is a general statement of GCFF Directors and management management’s intent and expectation on the importance of WHS for the festival.
WHS Policy Statement
1. Explains your health and safety responsibilities and those of GCFF 2. Included in induction training material. 3. Included in the Volunteers Handbook. 4. Communicated to all contractors and volunteers. 5. Attached to relevant contract, purchasing and leasing documentation (e.g. Tender/contract documents). 6. The policy is reviewed annually.
WORK HEALTH AND SAFETY POLICY STATEMENT
Obligations Management is firmly committed to a policy enabling all work activities to be carried out safely, and with all possible measures taken to remove (or at least reduce) risks to the health, safety and welfare of workers, contractors, authorised visitors, and anyone else who may be affected by our operations.
We are committed to ensuring we comply with the Work Health and Safety Act 2011, the Work Health and Safety Regulation 2011 and applicable Codes of Practice and Australian Standards as far as possible.
50 GCFilmFestival.com WHS Policy Statement| VOLUNTEER HANDBOOK
Knowledge Quiz WH&S POLICY STATEMENT
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False The WH&S Policy Statement is a general statement of Management’s intent and expectation on the importance of WHS for Gold Coast Film Festival. 2. True False It is my responsibility to read the WHS Policy Statement. 3. True False I am required to follow the obligations listed in the WHS Policy Statement. 4. True False I would find a copy of the WHS Policy Statement in the Volunteers Handbook 5. True False I must take reasonable care to ensure the health and safety of myself and others .
ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for the WHS Policy Statement and I have been issued with:
q A copy of the WHS Policy Statement
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representative Name (PRINT) Representatives Signature Date
51 GCFilmFestival.com Reporting Incidents| VOLUNTEER HANDBOOK
`\ REPORTING INCIDENTS
What is an accident or incident?
An accident is an unplanned event that could cause injury, damage or loss.
What incidents do I report?
Report all incidents including: • Incidents that cause injury; • First aid injuries; • Near miss incidents; • Property & equipment damage, including vehicles; and • Electrical shocks or blow-ups. • Incidents involving personal security • Incidents involving members of the public
A near miss incident is an incident that occurs but nobody is injured, but there was the potential for an injury to happen.
Who do I report them to?
In the first place, whoever is the on-site event supervisor. Then by completing the relevant incident form.
What incidents have to be reported to WHS Queensland? If a ‘notifiable incident’ occurs, then this will be reported to Workplace Health and Safety Queensland by the Gold Coast Film Festival Director.
A notifiable incident means— (a) the death of a person; or (b) a serious injury or illness of a person; or (c) a dangerous incident.
What is a serious injury or illness?
52 GCFilmFestival.com Reporting Incidents| VOLUNTEER HANDBOOK
A serious injury or illness of a person means an injury or illness requiring the person to have— (a) immediate treatment as an in-patient in a hospital; or (b) immediate treatment for— (i) the amputation of any part of his or her body; or (ii) a serious head injury; or (iii) a serious eye injury; or (iv) a serious burn; or (v) the separation of his or her skin from an underlying tissue (for example, degloving or scalping); or (vi) a spinal injury; or (vii) the loss of a bodily function; or (viii) serious lacerations; or (c) medical treatment within 48 hours of exposure to a substance; and includes any other injury or illness prescribed under a regulation but does not include an illness or injury of a prescribed kind.
What is a dangerous incident? A dangerous incident means an incident in relation to a workplace that exposes a worker or any other person to a serious risk to a person’s health or safety emanating from an immediate or imminent exposure to— (a) an uncontrolled escape, spillage or leakage of a substance; or (b) an uncontrolled implosion, explosion or fire; or (c) an uncontrolled escape of gas or steam; or (d) an uncontrolled escape of a pressurised substance; or (e) electric shock; or (f) the fall or release from a height of any plant, substance or thing; or (g) the collapse, overturning, failure or malfunction of, or damage to, any plant that is required to be authorised for use under a regulation; or (h) the collapse or partial collapse of a structure; or (i) the collapse or failure of an excavation or of any shoring supporting an excavation; or (j) the inrush of water, mud or gas in workings, in an underground excavation or tunnel; or (k) the interruption of the main system of ventilation in an underground excavation or tunnel; or (l) any other event prescribed under a regulation; but does not include an incident of a prescribed kind.
Report all Incidents? 1. When a workplace incident occurs, including a near miss incident, the Supervisor of his/her work area must be notified as soon as possible; 2. Gold Coast Film Festival must ensure that the regulator is notified IMMEDIATELY after becoming aware that a notifiable incident has occurred. 3. Serious electrical incidents are to be reported to the Electrical Safety Office same as above.
53 GCFilmFestival.com Reporting Incidents| VOLUNTEER HANDBOOK
What form do I use?
1. Gold Coast Film Festival has developed a specific form for you to report incidents. Please ensure you only use this form and that you fill out as much information as possible. 2. Your supervisor will assist you complete the form. 3. The form is available in your Worker Induction Package, Volunteer Handbook, from your Supervisor or from our office.
‘Remember – reporting incidents will ensure that a recurrence of this type of incident does not happen again’ Knowledge Quiz
REPORTING INCIDENTS
CIRCLE THE ANSWER YOU BELIEVE IS CORRECT.
1. True False All incidents including Incidents that cause injury; first aid injuries, near miss incidents, property & equipment damage and electrical shocks or blow-ups, are to be reported? 2. True False I would report all incidents to my Supervisor? 3. True False If I hurt my back, I could wait for a few days before I reported it to my Supervisor? 4. True False A notifiable incident must be notified to the regulator immediately? 5. True False Because the incident was a near miss and there was no injury, I would not need to report it?
6. True False I can use any form off the internet to report an incident. ACKNOWLEDGMENT RECEIPT
I have read and understand the information provided to me for ‘Reporting Incidents’; and I have been issued with:
q A Copy of a GCFF Incident Report Form
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ GCFF Representatives Name (PRINT) Representatives Signature Date
54 GCFilmFestival.com Safety Hazard Report| VOLUNTEER HANDBOOK
SAFETY HAZARD REPORT
A L E R T
If you see a hazard, if possible do something to rectify the issue straight away and then report it. Make sure people near the hazard are made aware until it can be rectified. If unable to rectify the hazard yourself, state what action should be taken and discuss with your Supervisor.
DATE: REPORTED BY:
REPORTED TO: EVENT NAME:
Unsafe Work Condition Unsafe Work Method Unsafe Plant / Equipment
STEP 1 Brief Description of the Hazard / Risk
STEP 2 Where is the Hazard / Risk Located in the Workplace
STEP 3 Your Recommended Actions to Fix the Hazard / Risk & What Have You Already Done?
Immediate Control(s)
55 GCFilmFestival.com Safety Hazard Report| VOLUNTEER HANDBOOK
When selecting controls, remember:
First – Consider if the hazard can be eliminated - ie remove the electrical appliance or broken chair.
Second – Consider substituting, isolating or engineering the hazard to lower the risk – ie replace the broken chair with a new one or use a trolley to carry heavy boxes
Third – Consider what Administration controls there are – such as procedures, policies, instructions etc
Fourth – What personal protective equipment could be used such as gloves or eye protection
STEP 4 Supervisor / Unit Manager to Complete
Hazard History:
Have any other Incidents Resulted from Yes No Unsure this Hazard? (complete below)
If Yes, please indicate previous Incidents & Controls:
STEP 5 Verification that actions are completed
What actions has Gold Coast Film Festival taken to control this hazard / risk: (If the same as above, write as above)
Has the hazard / risk been controlled or eliminated? Signature……………………………….. Date….…../…………/………… Yes No
Position………………………………………………………………………..
Review date for the control to be review to ascertain if effective: Date….…../…………/…………
56 GCFilmFestival.com Sign In/Out Form| VOLUNTEER HANDBOOK
EVENT PRE-START MEETING - EXAMPLE DATE:______EVENT NAME/LOCATION:______
This form helps Gold Coast Film Festival supervisors and volunteers with planning of tasks and identifying any safety issues prior to an event. All persons performing the tasks specified must be briefed and sign off before they are permitted to perform any task specified. Any changes to the way the task is to be performed must be documented and all relevant people must sign off before work is to continue.
Planned work activities/tasks being carried out today: # Activity Safety Hazards/Risks Involved with the Task 1
2
3
4
5
Use back of form if more than 5 activities.
# How will you ensure the planned work activities are undertaken safely? 1
2
3
4
5
Use back of form if more than 5 activities.
Will there be any interaction with other trades or sub-contractors? (ie lighting, electrical, stage, nstallers, catering staff etc)
c YES c NO
57 GCFilmFestival.com | VOLUNTEER HANDBOOK
List of Trades / Sub-Contractors:
Name of Business Type of Work Performed Specific Hazards, Risk or Issues
General working requirements or health and safety matters raised by Gold Coast Film Festival?:
General working requirements or health and safety matters raised by Volunteers, Contractors or Supervisors?:
Actions/Notes: Action implemented (sign-off)
58 GCFilmFestival.com | VOLUNTEER HANDBOOK
All GCFF workers must attend the event pre-start meeting. By signing this register, you agree you have understood what has been discussed and will adhere to all safety requirements and conditions.
Print Name Signature Date
COMPLETED FORMS MUST BE RETURNED TO GOLD COAST FILM FESTIVAL
59 GCFilmFestival.com | VOLUNTEER HANDBOOK
RESPONSIBILITIES
Management Will provide and maintain as far as possible: • a safe working environment • safe systems of work • plant and substances in safe condition • facilities for the welfare of workers • information, instruction, training and supervision that is reasonably necessary to ensure that each worker is safe from injury and risks to health • a commitment to consult and co-operate with workers in all matters relating to health and safety in the workplace • a commitment to continually improve our performance through effective safety management.
Workers Each worker has an obligation to: • comply with safe work practices, with the intent of avoiding injury to themselves and others and damage to plant and equipment • take reasonable care of the health and safety of themselves and others • wear personal protective equipment and clothing where necessary • comply with any direction given by management for health and safety • not misuse or interfere with anything provided for health and safety • report all accidents and incidents on the job immediately, no matter how trivial • report all known or observed hazards to their supervisor or manager.
Application of this policy We seek the co-operation of all workers, customers and other persons. We encourage suggestions for realising our health and safety objectives to create a safe working environment with a zero accident rate.
This policy applies to all business operations and functions, including those situations where workers are required to work off-site.
60 GCFilmFestival.com | VOLUNTEER HANDBOOK
IMAGE CONSENT FORM
I______Name of person giving consent & parent/guardian if under 18 years of age
--- hereby consent to the collection and use of my personal images by photography or video recording.
--- acknowledge these may be used on the Gold Coast Film Festival (GCFF) website, in newsletters and publications as well as distributed to members.
--- further acknowledge that my image may be used by the GCFF Committee and media to promote the festival in the future.
--- understand that no personal information, such as names, will be used in any publications unless express consent is given.
--- also understand that my consent can be withdrawn at anytime in writing to the: FESTIVAL DIRECTOR at PO BOX 5254, Gold Coast Mail Centre
--- give this consent voluntarily.
______/___/___ Workers Name (PRINT) Workers Signature Date
______/___/___ Guardian (if intern is under 18 years of Guardian Signature Date age) Name (PRINT)
61 GCFilmFestival.com