2021 Employee Induction Handbook
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GOLD COAST FILM FESTIVAL 2021 Employee Induction Handbook November 2020 Gold Coast Film Festival 14-25 April, 2021 GCFilmFestival.com Contents | HANDBOOK CONTENTS 1. ABOUT THIS HANDBOOK ............................................................................................................. 3 2. FESTIVAL INFORMATION ............................................................................................................. 3 GENERAL OVERVIEW / HISTORY ............................................................................................................................ 3 OUR 2021 VISION ................................................................................................................................................... 4 KEY DATES ............................................................................................................................................................... 4 3. VOLUNTEER CONTACTS ..................................................... ERROR! BOOKMARK NOT DEFINED. MEET YOUR AREA COORDINATORS ................................................................ ERROR! BOOKMARK NOT DEFINED. 4. FESTIVAL STAFF & CONTACTS ................................................................................................. 5 MEET THE GCFF TEAM ........................................................................................................................................... 5 MEET THE GCFF BOARD OF DIRECTORS ................................................................................................................ 6 5. GOLD COAST FILM FESTIVAL | 2020 ........................................................................................ 7 FESTIVAL DATES & SESSIONS ................................................................................................................................. 7 FESTIVAL PROGRAM OVERVIEW ............................................................................................................................ 7 FILMS .................................................................................................................................................................................. 7 50+ SHORT FILMS ................................................................................................... ERROR! BOOKMARK NOT DEFINED. EVENTS ...................................................................................................................... ERROR! BOOKMARK NOT DEFINED. INDUSTRY .................................................................................................................. ERROR! BOOKMARK NOT DEFINED. EDUCATION ............................................................................................................... ERROR! BOOKMARK NOT DEFINED. AWARDS ..................................................................................................................... ERROR! BOOKMARK NOT DEFINED. WEBSITE & SOCIAL MEDIA ....................................................................................................................................... 14 FESTIVAL FRIENDS & PARTNERSHIPS ................................................................................................................... 14 TICKETS ................................................................................................................................................................. 15 PAY IT FORWARD TICKETS .................................................................................................................................... 15 RATINGS ................................................................................................................................................................ 16 ACCOMMODATION .............................................................................................................................................. 16 GCFF SHUTTLE BUS ......................................................................................... ERROR! BOOKMARK NOT DEFINED. 6. LOCATIONS & VENUES ............................................................................................................... 17 HOTA, HOME OF THE ARTS .................................................................................................................................. 18 BIRCH CARROLL & COYLE COOLANGATTA ........................................................................................................... 19 EVENT CINEMAS COOMERA ................................................................................................................................ 20 1 GCFilmFestival.com Contents | HANDBOOK WARNER BROS. MOVIE WORLD .......................................................................................................................... 21 SEAWORLD CRUISES ............................................................................................................................................. 22 SURFERS PARADISE BEACHFRONT ....................................................................................................................... 23 QT HOTEL, GOLD COAST ...................................................................................................................................... 24 BOND UNIVERSITY ................................................................................................................................................ 25 COOLANGATTA ..................................................................................................................................................... 26 BROADBEACH MALL ............................................................................................................................................. 27 BURLEIGH BREWING ............................................................................................................................................ 28 GOLD COAST MOVIE LOCATIONS TOUR ......................................................... ERROR! BOOKMARK NOT DEFINED. 7. STAFF AND VOLUNTEER ROLES & RESPONSIBILITIES .................................................. 29 AREA COORDINATORS .......................................................................................................................................... 29 VOLUNTEER ROLES ............................................................................................................................................... 30 8. GOLD COAST FILM FESTIVAL WORKING PROCEDURES .......... ERROR! BOOKMARK NOT DEFINED. 9. FIRST AID & EMERGENCY PROCEDURES ..................... ERROR! BOOKMARK NOT DEFINED. 10. WORKPLACE HEALTH & SAFETY ............................................................................................ 31 11. CODE OF CONDUCT .................................................................................................................... 34 12. APPENDICES ............................................................................ ERROR! BOOKMARK NOT DEFINED. MANUAL HANDLING MANAGEMENT .................................................................................................................. 35 SAFE FOOD HANDLING ......................................................................................................................................... 40 WORKING IN THE SUN & HOT CONDITIONS ........................................................................................................ 43 DEALING WITH DIFFICULT CUSTOMERS .............................................................................................................. 46 NON---DISCLOSURE AGREEMENT ...................................................................... ERROR! BOOKMARK NOT DEFINED. IMAGE CONSENT FORM ....................................................................................................................................... 60 WHS POLICY STATEMENT ..................................................................................................................................... 49 REPORTING INCIDENTS ........................................................................................................................................ 51 SAFETY HAZARD REPORT ............................................................................................................................. 54 VOLUNTEER SIGN IN AND SIGN OUT FORM ................................................... ERROR! BOOKMARK NOT DEFINED. EVENT PRE-START MEETING ................................................................................................................................ 56 2 GCFilmFestival.com Contents | HANDBOOK 3 GCFilmFestival.com About & Festival Info | HANDBOOK 1. ABOUT THIS HANDBOOK Welcome to the 2021 Gold Coast Film Festival (GCFF)! This handbook is intended to provide you with a comprehensive guide to the various aspects of the Festival. Please read the handbook closely. Welcome to the Gold CoaSt Film FeStival team! 2. FESTIVAL INFORMATION GENERAL OVERVIEW / HISTORY The Gold Coast Film Fantastic was established in 2002 as a festival focused on genre and pop culture films. Today, the Gold Coast Film Festival brings diverse Australian and International films, filmmakers and film events to the Gold Coast, enhancing the city’s cultural reputation, driving tourism and delivering economic impact to the region. The 17th annual Gold Coast Film Festival ran from April 3-14 April 2019 and attracted a record attendance of 19,650 year-round.