Nov. 18, 2011 FINAL RFP DOCUMENT FOR THE SELECTION OF SCAs FOR CSC PROJECT IN RAJASTHAN Request for Proposal (RFP) Document for the Selection of Service Centre Agencies (SCAs) for Common Service Centre (CSC) Project in the State of Rajasthan [Reference No. F4.2 (03)/RISL/Tech/2011] Place of submission of the bid proposal RajCOMP Info Services Ltd., Jaipur (Raj.) Date & Time of Pre‐bid meeting 02/11/2011 at 1500 hrs. Last Date & Time of Submission of Bid 16/12/2011 up to 1430 hrs. Date & Time of Opening of Technical Bids 16/12/2011 at 1600 hrs. Cost of Tender Document: Rs. 5,000/-(Rupees Five Thousand Only) Name of the Company/ Firm: Address for the Correspondence: Telephone No.: Fax No.: E‐Mail: Issued By RajCOMP Info Services Limited (RISL) C‐Block, Yojana Bhawan, Tilak Marg, C‐Scheme, Jaipur‐302005 (Raj), INDIA Phone: 91(141) Fax: 91(141) Web: http://www.rajcomp.net, Email:
[email protected] On Behalf Of Department of Information Technology & Communications (DoIT&C) Government of Rajasthan Page: 1 of 189 RajCOMP Info Services Limited (RISL) Bidder’s Seal & Signature Nov. 18, 2011 FINAL RFP DOCUMENT FOR THE SELECTION OF SCAs FOR CSC PROJECT IN RAJASTHAN TABLE OF CONTENTS S.No. Chapter Page 1. Abbreviations & Definitions 3 2. Invitation for Bids 5 3. Eligibility Criteria 9 4. Project Profile 12 5. Stakeholder’s Roles & Responsibilities 24 6. Overview of Suggested IT Architecture 34 7. Operational Guidelines for SCA 45 8. Time Schedule & Payment Terms 52 9. Service Level Standards 61 10. Bidding Process 69 11.