Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (1,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2014 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors.

Part No. 23128516 B Second Printing Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (2,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (3,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

2014 Cadillac ELR Limited Warranty and Owner Assistance Information

Important Message to Things to Know About the New Permanent Relocation ...... 16 Owners...... 1 Vehicle Limited Warranty . . . . 13 Original Equipment GM's Commitment ...... 1 Warranty Repairs – Component Alterations ...... 16 Owner Assistance ...... 1 Exchanges ...... 13 Recreation Vehicle and Special GM Participation in an Alternative Warranty Repairs – Recycled Body or Equipment Dispute Resolution Program . . . 1 Materials ...... 13 Alterations ...... 16 Warranty Service– United States, Tire Service ...... 13 Pre-Delivery Service ...... 17 Canada and Mexico ...... 1 Aftermarket Engine Production Changes ...... 17 Warranty Coverage at a Performance Enhancement Emission Control Systems Glance ...... 2 Products and Modifications . . . 13 Warranty ...... 18 New Vehicle Limited Warranty . . . 2 After-Manufacture What Is Covered ...... 18 Emission Control System “Rustproofing” ...... 14 How to Determine the Warranty ...... 2 Paint, Trim, and Appearance Applicable Emissions Control Items ...... 14 New Vehicle Limited Warranty . . .3 System Warranty ...... 18 Vehicle Operation and Care . . . 14 Federal Emission Control What Is Covered ...... 3 Maintenance and Warranty What Is Not Covered ...... 7 System Warranty ...... 18 Service Records ...... 14 California Emission Control ELR-Specific Warranty ...... 10 Chemical Paint Spotting ...... 15 What Is Covered ...... 11 System Warranty ...... 20 Warranty Coverage – Cadillac ELR Coverage ...... 11 Extensions ...... 15 Emission Warranty Parts List . . .23 What Is Not Covered ...... 12 Replacement Parts ...... 26 Warranty Service — Foreign Countries ...... 15 Maintenance and Repairs ...... 26 Claims Procedure ...... 27 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (4,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

2014 Cadillac ELR Limited Warranty and Owner Assistance Information

Customer Satisfaction Procedure ...... 29 State Warranty Enforcement Laws ...... 31 Warranty Information for California Only ...... 32 Special Coverage Adjustment Programs Beyond the Warranty Period ...... 33 Customer Assistance Offices . . .34 Customer Assistance for Text Telephone (TTY) Users ...... 35 Roadside Assistance Program ...... 36 Courtesy Transportation Program ...... 37 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (1,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Important Message to Owners... 1

GM's Commitment be reviewed on a case-by-case made to your GM vehicle. GM basis. If the issue has not been requests that the vehicle be GM is committed to ensuring satisfaction with your new vehicle. resolved to your satisfaction, follow returned to the selling dealer for all the Customer Satisfaction warranty repairs. If a situation or Your dealer also wants you to be Procedure on page 29. event occurs where you are completely satisfied and invites you We thank you for choosing GM. significantly inconvenienced, an to return for all your service needs, authorized GM dealer can make the both during and after the warranty GM Participation in an warranty repairs. However, in the period. Alternative Dispute Resolution event the dealer is not able to Owner Assistance Program perform the repair due to the special tool and training requirements, The dealer is best equipped to See Customer Satisfaction contact the Customer Assistance provide all your vehicle's service Procedure on page 29 for Offices on page 34. If you are needs. Should you ever encounter a information on the voluntary, unable to return to the selling problem that is not resolved during non-binding Alternative Dispute dealer, contact a GM dealer in the or after the limited warranty period, Resolution Program in which GM United States, Canada, or Mexico talk to a member of dealer participates. for warranty service. management. Under certain Warranty Service– United circumstances, GM and/or GM States, Canada and Mexico dealers may provide assistance after the limited warranty period has The selling dealer has invested in expired when the problem results the proper tools, training, and parts from a defect in material or inventory to ensure that any workmanship. These instances will necessary warranty repairs can be Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (2,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

2 Warranty Coverage at a Glance

The warranty coverages are Emission Control System covered for the first 8 years or summarized below. Warranty 80,000 miles, whichever comes first. New Vehicle Limited Warranty For light duty trucks, see “How to Determine the Applicable Emissions California Bumper-to-Bumper (Includes Control System Warranty” under . Gasoline Engines Tires) Emission Control Systems Warranty . Coverage is for the first 4 years on page 18 for more information. ‐ Defects and performance for or 50,000 miles, whichever cars and trucks with light duty Federal comes first. or medium duty emission . Gasoline Engines control systems are covered Powertrain for the first 3 years or ‐ Defects and performance for . Coverage is for the first 6 years 50,000 miles, whichever cars and light duty truck comes first. or 70,000 miles, whichever emission control systems are comes first. covered for the first 2 years or ‐ Specified components for cars Sheet Metal 24,000 miles, whichever or light duty trucks equipped comes first. From the first with light duty or medium duty . Corrosion coverage is for the 2 years or 24,000 miles to truck emission control systems first 4 years or 50,000 miles, 4 years or 50,000 miles are covered for the first whichever comes first. defects in material or 7 years or 70,000 miles, . Rust-through coverage is for the workmanship continue to be whichever comes first. first 6 years, unlimited mileage. covered under the New Important: Some California Vehicle Limited Warranty emission vehicles may have special Bumper-to-Bumper coverage coverages longer than those listed explained previously. Specified here. See “California Emission major components are Control System Warranty” under Emission Control Systems Warranty on page 18. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (3,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

New Vehicle Limited Warranty 3

GM will provide for repairs to the No Charge Is Covered” and those items listed vehicle during the warranty period in Warranty repairs, including towing, under “What Is Not Covered” later in accordance with the following terms, parts, and labor, will be made at this section. conditions, and limitations. no charge. Powertrain Coverage What Is Covered Obtaining Repairs The powertrain is covered for Warranty Applies To obtain warranty repairs, take the 6 years or 70,000 miles, whichever comes first, except for other This warranty is for GM vehicles vehicle to a Cadillac dealer facility within the warranty period and coverages listed here under “What registered in the United States and Is Covered” and those items listed normally operated in the United request the needed repairs. Reasonable time must be allowed under “What Is Not Covered” later in States or Canada, and is provided this section. to the original and any subsequent for the dealer to perform necessary owners of the vehicle during the repairs. Engine Coverage includes: All warranty period. internally lubricated parts, engine oil Warranty Period cooling hoses and lines. Also Repairs Covered The warranty period for all included are all actuators and The warranty covers repairs to coverages begins on the date the electrical components internal to correct any vehicle defect, not slight vehicle is first delivered or put in the engine (e.g., Active Fuel noise, vibrations, or other normal use and ends at the expiration of Management Valve Lifter Oil characteristics of the vehicle related the coverage period. Manifold) cylinder head, block, timing gears, timing chain, timing to materials or workmanship Bumper-to-Bumper Coverage occurring during the warranty cover, oil pump/oil pump housing, period. Needed repairs will be The complete vehicle is covered for OHC carriers, valve covers, oil pan, performed using new, 4 years or 50,000 miles, whichever seals, gaskets, manifolds, flywheel, remanufactured, or refurbished comes first, except for other water pump, harmonic balancer, parts. coverages listed here under “What engine mount, turbocharger, and supercharger. Timing belts, and other associated components Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (4,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

4 New Vehicle Limited Warranty

required in the timing belt service Drive Systems Coverage Tire Coverage replacement procedure are covered includes: All internally lubricated The tires supplied with your vehicle until the first scheduled parts, final drive housings, axle are covered by General Motors maintenance interval. shafts and bearings, constant against defects in material or Exclusions: Excluded from the velocity joints, propeller shafts, and workmanship under the powertrain coverage are sensors, universal joints. All mounts, bumper-to-bumper warranty wiring, connectors, engine radiator, supports, seals, and gaskets as coverage. Wear-out is not coolant hoses, coolant, and heater well as any electrical components considered a defect, and it may core. Coverage on the engine internal to the drive axle. Also occur before the vehicle warranty cooling system begins at the inlet to covered are any actuators directly expires. In this case, the owner is the water pump and ends with the connected to the drive axle (e.g., responsible to purchase thermostat housing and/or outlet front differential actuator). replacement tires, or seek coverage that attaches to the return hose. Exclusions: Excluded from the solely from the tire manufacturer. Also excluded is the starter motor, powertrain coverage are all wheel For vehicles within the entire pressurized fuel system bearings, drive wheel front and rear bumper-to-bumper warranty (in-tank fuel pump, pressure lines, hub bearings, locking hubs, drive coverage, defective tires will be fuel rail(s), regulator, injectors, and system cooling, lines, hoses, replaced on a prorated adjustment return line) as well as the Engine/ radiator, sensors, wiring, and basis according to the following Powertrain Control Module and/or electrical connectors related to drive mileage-based schedule: module programming. systems as well as any drive system control module and/or module programming. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (5,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

New Vehicle Limited Warranty 5

Mileage Replacement Percentage Covered This schedule applies to the price of by GM the tires only. GM will cover 100% of the cost to mount and balance the 0-12,000 100% tires replaced under warranty for the Sliding scale starting at full bumper-to-bumper warranty 67% at 12,001, proportionately period. 12,001-36,000 falling (1.96%/1,000 miles) to After your New Vehicle Limited 20% at 36,000 miles Warranty expires, you may still have 36,001-50,000 20% (Cadillac) prorated warranty coverage on your original equipment tires by the tire 50,001+ 0% (Cadillac) manufacturer. Contact your GM dealer or the tire manufacturer of the brand of tires on your vehicle for Examples: more information. The following is a list of current tire manufacturer's Miles Coverage websites and toll-free customer 6,000 100% assistance numbers. 12,000 100% 12,001 67% 18,000 55.25% 24,000 43.5% 30,000 31.75% 36,000 20% 48,000 20% Cadillac Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (6,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

6 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number Bridgestone Americas Tire www.bridgestonetire.com 1-800-356-4644 Operations, LLC

When a tire is removed from service damages, lost profit, loss of In the event GM accessories are due to a covered warranty condition business, loss of goodwill, loss of installed after vehicle delivery, under a tire manufacturer's limited reputation, punitive or any other or are replaced under the New warranty program, you may be damage, cost, or loss of any kind.* Vehicle Limited Warranty, they will eligible for a tire replacement or a *Some states do not allow the be covered, parts and labor, for the comparable new tire on a prorated exclusion or limitation of incidental balance of the applicable portion of basis. or consequential damages, so the the New Vehicle Limited Warranty, The tire manufacturer's limited above limitations or exclusion may but in warranty program, which can be not apply to you. no event less than 12 months/ obtained by calling or visiting the unlimited miles. tire manufacturer's website or any Accessory Coverages GM accessories sold over the authorized dealer, is in lieu of all Most GM parts and accessories counter, or those not requiring other remedies or warranties, sold and permanently installed on a installation, will continue to receive expressed or implied, arising by GM vehicle by a GM Dealer or GM the standard GM Dealer Parts law or otherwise, including fitness approved Accessory Distributor/ Warranty of 12 months from the for a particular purpose or Installer (ADI) prior to delivery will date of purchase, parts only. merchantability. The tire be covered under the applicable GM Licensed and Integrated manufacturers expressly disclaim portion (Bumper-to-Bumper, Business Partner (IBP) Accessories liability for indirect, special, Powertrain, etc.) of the New Vehicle are covered under the incidental, or consequential Limited Warranty. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (7,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

New Vehicle Limited Warranty 7

accessory-specific manufacturer's Rust-Through: Any body sheet as punctures, cuts, snags, and warranty and are not warranted by metal panel that rusts through, an breaks resulting from pothole GM or its dealers. actual hole in the sheet metal, is impact, curb impact, or from other covered for up to 6 years, unlimited objects is not covered. Tire wear { Caution mileage. due to misalignment beyond the Important: Cosmetic or surface warranty period is not covered. This warranty excludes: corrosion, resulting from stone chips Also, damage from improper or scratches in the paint, for inflation, overloading, spinning, as Any communications device that when stuck in mud or snow, tire becomes unusable or unable to example, is not included in sheet metal coverage. chains, racing, improper mounting function as intended due to or dismounting, misuse, negligence, unavailability of compatible Towing alteration, improper repair, accident, wireless service or GPS satellite collision, fire, vandalism, signals. Towing is covered to the nearest Cadillac dealer if your vehicle or misapplication is not covered. cannot be driven because of a Damage to wheels or tire sidewalls Sheet Metal Coverage warranted defect. caused by automatic car washes or cleaning agents is not covered. Sheet metal panels are covered What Is Not Covered against corrosion and rust-through Damage Due to Accident, Misuse, as follows: Tire and Wheel Damage or Wear or Alteration Corrosion: Body sheet metal Normal tire wear or wear-out is not The New Vehicle Limited Warranty panels are covered against rust for covered. Tire wear is influenced by does not cover damage caused as 4 years or 50,000 miles, whichever many variables such as road the result of any of the following: comes first. conditions, driving styles, vehicle . Collision, fire, theft, freezing, weight, and tire construction. vandalism, riot, explosion, Uniform tire wear is a normal or objects striking the vehicle condition, and is not considered a defect. Road hazard damage such Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (8,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

8 New Vehicle Limited Warranty

. Misuse of the vehicle such as Important: This warranty is void on or maintain fluids between driving over curbs, overloading, vehicles currently or previously titled recommended maintenance racing, or other competition. as salvaged, scrapped, junked, intervals, fuel, lubricants, Proper vehicle use is discussed or otherwise considered a total loss. or refrigerants recommended in the in the owner manual. owner manual is not covered. Damage or Corrosion Due to . Alteration, modification, Environment, Chemical Damage Due to Contaminated, or tampering to the vehicle, Treatments, or Aftermarket Improper, or Poor Quality Fuel including, but not limited to the Products body, chassis, powertrain, Poor fuel quality or incorrect fuel driveline, software, or other Damage caused by airborne fallout, may cause driveability problems components after final assembly rail dust, salt from sea air, salt or such as hesitation, lack of power, by GM. other materials used to control road stalling, or failure to start. They may conditions, chemicals, tree sap, also degrade functionality of critical . Coverages do not apply if the stones, hail, earthquake, water or exhaust emissions components odometer has been flood, windstorm, lightning, the such as spark plugs, oxygen disconnected, its reading has application of chemicals or sealants sensors, and the catalytic converter. been altered, or mileage cannot subsequent to manufacture, etc., is Damage from poor fuel quality, be determined. not covered. See “Chemical Paint water contamination, or if the . Installation of non-GM (General Spotting” under Things to Know vehicle requires premium fuel, Motors) parts About the New Vehicle Limited operating the vehicle on gasoline Warranty on page 13. with a Pump Octane less than a . Water or fluid contamination 91 (R+M)/2, may not be covered. . Damage resulting from hail, Damage Due to Insufficient or Prohibited fuels are: Gasolines floods, windstorms, lightning, Improper Maintenance containing any methanol, MMT, an and other environmental Damage caused by failure to follow organometallic octane enhancing conditions the recommended maintenance additive, and/or fuels containing schedule intervals and/or failure to . Alteration of glass parts by more than 15% ethanol in non-Flex use or maintain proper fluids, application of tinting films Fuel Vehicles (FFV). Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (9,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

New Vehicle Limited Warranty 9

Please refer to your owner manual Maintenance . Tire Rotation under “Fuel,” for additional All vehicles require periodic . Wheel Alignment/Balance** recommendations, including the use maintenance. Maintenance . Wiper Inserts of TOP TIER Detergent Gasoline. services, such as those detailed in Additional information can also be the owner manual are the owner's are covered up to the first found at: www.toptiergas.com/ expense. Vehicle lubrication, maintenance inspection period index.html. cleaning, or polishing are not outlined in the owner manual. Any replacement at the time of, Damage Due to Impact, Use, covered. Failure of or damage to or beyond the maintenance or the Environment components requiring replacement or repair due to vehicle use, wear, inspection period is considered Windshield or glass cracks, chips, exposure, or lack of maintenance is maintenance, and is not covered as or scratches due to impact are not not covered. part of the New Vehicle Limited covered. Windshield cracks will be Warranty. The New Vehicle Limited covered for the first 12 months, Items such as: Warranty only covers components regardless of mileage if caused by . Audio System Cleaning when replacement or repair of these defects in material or workmanship. components is the result of a defect . Brake Pads/Linings Lights, lenses, mirrors, paint, grille, in material or workmanship. moldings, and trim are not covered . Clutch Linings * Consumable battery covered up to for cracks, chips, scratches, dents, . Coolants and Fluids 12 months only. dings, and punctures or tears as a . ** Maintenance items after result of impact with other objects or Filters 7,500 miles. road hazards. In addition, cracks, . Keyless Entry (or other remote chips, scratches, or other damage transmitter/receiver batteries)* to the face of a radio or instrument . Limited Slip Rear Axle Service cluster from impact or foreign objects are not covered. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (10,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

10 New Vehicle Limited Warranty

Extra Expenses GM does not authorize any person ELR-Specific Warranty to create for it any other obligation Economic loss or extra expense is For vehicles sold in the United or liability in connection with these not covered. States, in addition to the vehicles. Any implied warranty of Bumper-to-Bumper Coverage Examples include: merchantability or fitness for a described previously, General particular purpose applicable to . Inconvenience Motors will warrant certain Extended this vehicle is limited in duration . Range Electric Vehicle (EREV) Lodging, meals, or other travel to the duration of this written components for each Cadillac ELR, costs warranty. Performance of repairs (hereafter referred to as EREV) for . and needed adjustments is the Loss of vehicle use 8 years or 100,000 miles exclusive remedy under this . (160 000 kilometers), whichever Payment for loss of time or pay written warranty or any implied comes first, from the original . State or local taxes required on warranty. GM shall not be liable in-service date of the vehicle, warranty repairs for incidental or consequential against warrantable repairs to the damages, such as, but not limited . Storage specific EREV components of the to, lost wages or vehicle rental vehicle. While extra expenses are not expenses, resulting from breach covered by the New Vehicle Limited of this written warranty or any For vehicles sold in Canada, in Warranty, Cadillac does provide implied warranty.* addition to the Base Warranty many additional customer benefits, Coverage described in the GM * Some states do not allow such as Cadillac Owner Privileges. Canadian Cadillac ELR Limited limitations on how long an implied See your owner manual. Warranty, Maintenance and Owner warranty will last or the exclusion or Assistance booklet, General Motors Other Terms: This warranty gives limitation of incidental or of Canada Limited will warrant you specific legal rights and you consequential damages, so the certain EREV components for may also have other rights which above limitations or exclusions may Cadillac ELR (hereafter referred vary from state to state. not apply to you. to as EREV) for 8 years or 100,000 miles (160,000 kilometers), Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (11,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

New Vehicle Limited Warranty 11

whichever comes first, from the What Is Covered Cadillac ELR Coverage original in-service date of the This EREV warranty covers repairs vehicle, against warrantable repairs Propulsion Battery Warranty to correct any EREV component to the specific EREV components of Policy defect related to materials or the vehicle. workmanship occurring during Like all batteries, the amount of This warranty is for Cadillac ELR the 8 year or 100,000 miles energy that the high-voltage propulsion battery can store will vehicles registered and normally (160 000 kilometers) term for “ ” operated in the United States or the following: decrease with time and miles Canada, respectively. In addition to driven. Gradual loss of battery the initial owner of the vehicle, the Towing capacity is NOT covered under the coverage described in this EREV During the 8 year or 100,000 miles New Vehicle Limited Warranty. warranty is transferable at no cost to (160 000 kilometers) EREV warranty Depending on use, the high-voltage any subsequent person(s) who period, towing is covered to the battery may experience as much as assumes ownership of the vehicle nearest Cadillac servicing dealer if 40% capacity reduction over the within the above-described your vehicle cannot be driven warranty period. See your owner 8 years or 100,000 miles because of a warranted EREV manual for important tips on how to (160 000 kilometers) term. No specific defect. Contact the Cadillac maximize the life and capacity of the deductibles are associated with this Roadside Assistance Center for high-voltage battery. To avoid losing EREV warranty. towing. Refer to the owner manual warranty coverage for the battery, for details. follow the guidelines for proper This EREV component warranty is battery maintenance when the in addition to the express conditions vehicle is not driven, or when the and warranties described previously. vehicle is stored for an extended The coverage and benefits period of time. described under “New Vehicle Limited Warranty” are not extended or altered because of this special EREV Component Warranty. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (12,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

12 New Vehicle Limited Warranty

Repair Other EREV/Electric Propulsion What Is Not Covered Components If possible, components will be In addition to the ”What is Not repaired or replaced, and the High Voltage Wiring, EREV Control Covered“ section previously, the original battery will be returned to Modules, E-Compressor, Traction EREV warranty does not cover the the vehicle. Power Inverter Module (TPIM), following items: Accessory Power Module (APM), Replace (If Necessary) and EREV/Electric Propulsion Wear Items Under warranty, the high voltage On-Board Charger. Wear items, such as brake linings, battery will be replaced with either a are not covered in the EREV Brakes new or factory reconditioned high warranty. voltage battery with an energy Brake Modulator Assembly capacity (kWh storage) level at or Improper Storage Electric Drive Unit above that of the original battery High-voltage battery replacement prior to the failure. Electric drive unit assembly and due to improper vehicle storage. Your ELR battery warranty internal components, including the Refer to the owner manual for the auxiliary fluid pump, auxiliary pump replacement may not return your proper ways your vehicle’s battery controller, and 3-phase cables. vehicle as an “as new” condition, must be maintained if the vehicle is but it will make your ELR fully not driven, or if it is stored for an operational appropriate to its age extended period of time. and mileage. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (13,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Things to Know About the New Vehicle Limited Warranty 13

Warranty Repairs – All exchange components used contacting one of these dealers, you Component Exchanges meet GM standards and are need further assistance or you have warranted the same as new questions, contact the Cadillac In the interest of customer components. Examples of the types Customer Assistance Center. The satisfaction, GM may offer of components that might be toll-free telephone numbers are exchange service on some vehicle serviced in this fashion include: listed under Customer Assistance components. This service is engine and transmission Offices on page 34. intended to reduce the amount of assemblies, instrument cluster time your vehicle is not available for assemblies, radios, compact disc Aftermarket Engine use due to repairs. Components players, batteries, and powertrain Performance Enhancement used in exchange are service control modules. Products and Modifications replacement parts that may be new, remanufactured, or refurbished. Warranty Repairs – Recycled Some aftermarket engine Materials performance products and Remanufactured parts meet GM modifications promise a way to approved service part requirements Environmental Protection Agency increase the horsepower and torque and are made from previously used (EPA) guidelines and GM support levels of your vehicle’s powertrain. components in a process that the capture, purification, and reuse You should be aware that these involves disassembly, inspection, of automotive air conditioning products may have detrimental cleaning, update of software and refrigerant gases and engine effects on the performance and life replacement of parts as appropriate, coolant. As a result, any repairs GM of the engine, exhaust emission testing and reassembly. may make to your vehicle may system, transmission, and Refurbished parts meet GM involve the installation of purified drivetrain. The Duramax Diesel approved service part requirements reclaimed refrigerant and coolant. Engine, Allison Automatic Transmission®, and drivetrain have and are previously used parts that Tire Service are inspected, cleaned, tested, and been designed and built to offer repackaged. Any authorized Cadillac or tire industry leading durability and dealer for your brand of tires can performance in the most demanding assist you with tire service. If, after applications. Engine power Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (14,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

14 Things to Know About the New Vehicle Limited Warranty

enhancement products may enable Application of after-manufacture If you have questions on how to the engine to operate at horsepower rustproofing products may create an keep your vehicle in good working and torque levels that could environment which reduces the condition, see your Cadillac dealer, damage, create failure, or reduce corrosion resistance built into your the place many customers choose the life of the engine, engine vehicle. Repairs to correct damage to have their maintenance work emission system, transmission, and caused by such applications are not done. You can rely on your Cadillac drivetrain. Damage, failure, covered under your New Vehicle dealer to use the proper parts and or reduced life of the engine, Limited Warranty. repair practices. transmission, emission system, drivetrain or other vehicle Paint, Trim, and Appearance Maintenance and Warranty components caused by aftermarket Items Service Records engine performance enhancement Defects in paint, trim, upholstery, Retain receipts covering products or modifications may not or other appearance items are performance of regular be covered under your vehicle normally corrected during new maintenance. Receipts can be very warranty. vehicle preparation. If you find any important if a question arises as to After-Manufacture paint or appearance concerns, whether a malfunction is caused by advise your dealer as soon as lack of maintenance or a defect in “Rustproofing” possible. Your owner manual has material or workmanship. Your vehicle was designed and built instructions regarding the care of A “Maintenance Record” is provided to resist corrosion. Application of these items. in the maintenance schedule additional rust-inhibiting materials is Vehicle Operation and Care section of the owner manual for neither necessary nor required recording services performed. under the Sheet Metal Coverage. Considering the investment you GM makes no recommendations have made in your Cadillac, we The servicing dealer can provide a concerning the usefulness or value know you will want to operate and copy of any warranty repairs for of such products. maintain it properly. We urge you to your records. follow the maintenance instructions in your owner manual. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (15,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Things to Know About the New Vehicle Limited Warranty 15

Chemical Paint Spotting warranty service. You may be asked . Does not apply to vehicles with to show the repair orders to verify more than 1,000 miles on the Some weather and atmospheric the period of time the warranty is to odometer even though the conditions can create a chemical be extended. Your extension rights vehicle may not have been fallout. Airborne pollutants can fall may vary depending on state law. registered for license plates. upon and adhere to painted surfaces on your vehicle. This Mileage Extensions: Prior to Warranty Service — Foreign damage can take two forms: delivery, some mileage is put on Countries blotchy, ring-shaped discolorations, your vehicle during testing at the and/or small irregular dark spots assembly plant, during shipping, Touring Owner Service etched into the paint surface. and while at the dealer facility. The If you are touring in a foreign dealer records this mileage on the Although no defect in the factory country and repairs are needed, first page of this warranty booklet at applied paint causes this, Cadillac take your vehicle to the nearest delivery. For eligible vehicles, this will repair, at no charge to the GM dealer which sells and services mileage will be added to the owner, the painted surfaces of new Cadillac vehicles. However, if a mileage limits of the warranty vehicles damaged by this fallout Cadillac dealer cannot be located, ensuring that you receive full benefit condition within 12 months or significantly inconvenienced of the coverage. Mileage extension 12,000 miles of purchase, whichever customers can take their vehicle to eligibility: comes first. any GM dealer for repairs. . Applies only to new vehicles Important: Repairs made Warranty Coverage – held exclusively in new vehicle necessary by the use of improper or Extensions inventory. dirty fuels and lubricants are not Time Extensions: The New . Does not apply to used vehicles, covered under the warranty. See Vehicle Limited Warranty will be GM-owned vehicles, dealer your owner manual for additional extended one day for each day owned used vehicles, or dealer information on fuel requirements beyond the first 24 hour period in demonstrator vehicles. when operating in foreign countries. which your vehicle is at an authorized dealer facility for Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (16,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

16 Things to Know About the New Vehicle Limited Warranty

Permanent Relocation types of alterations that would not Recreation Vehicle and Special be covered include cutting, welding, This warranty applies to GM Body or Equipment Alterations or disconnecting of the vehicle's vehicles registered in the United original equipment parts and Installations or alterations to the States and normally operated in the components. original equipment vehicle or United States, Canada, or Mexico. chassis, as manufactured and If you have permanently relocated Additionally, General Motors does assembled by GM, are not covered and established household not warranty non-GM parts, by this warranty. The special body residency in another country, GM calibrations, and/or software company, assembler, or equipment may authorize the performance of modifications. The use of parts, installer is solely responsible for repairs under the warranty control module calibrations, warranties on the body or authorized for vehicles generally software modifications, and/or any equipment and any alterations to sold by GM in that country. Contact other alteration not issued through any of the parts, components, an authorized GM dealer in your General Motors will void the systems, or assemblies installed by country for assistance. warranty coverage for those GM. Examples include, but are not components that are damaged or Important: GM warranty coverages limited to, special body installations, otherwise affected by the installation may be void on GM vehicles that such as recreational vehicles, the of the non-GM part, control module have been imported/exported for installation of any non-GM part, calibration, software modification, resale. cutting, welding, or the and/or other alteration. disconnecting of original equipment Original Equipment Alterations The only exception is that non-GM vehicle or chassis parts and This warranty does not cover any parts labeled “Certified to EPA components, extension of the damage or failure resulting from Standards” are covered by the wheelbase, suspension and modification or alteration to the Federal Emissions Performance driveline modifications, and axle vehicle's original equipment as Warranty. additions. manufactured or assembled by General Motors. Examples of the Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (17,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Things to Know About the New Vehicle Limited Warranty 17

Pre-Delivery Service Production Changes Defects in the mechanical, GM and GM dealers reserve the electrical, sheet metal, paint, trim, right to make changes in vehicles and other components of your built and/or sold by them at any time vehicle may occur at the factory or without incurring any obligation to while it is being transported to the make the same or similar changes dealer facility. Normally, any defects on vehicles previously built and/or occurring during assembly are sold by them. identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you. Any defects still present at the time the vehicle is delivered to you are covered by the warranty. If you find any defects, advise your dealer without delay. For further details concerning any repairs which the dealer may have made prior to you taking delivery of your vehicle, ask your dealer. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (18,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

18 Emission Control Systems Warranty

The emission warranty on your How to Determine the Federal Emission Control vehicle is issued in accordance with Applicable Emissions Control System Warranty the U.S. Federal Clean Air Act. System Warranty Defects in material or workmanship Federal Warranty Coverage State and Federal agencies may in GM emission parts may also be . Cars with a Gross Vehicle require a different emission control covered under the New Vehicle Weight Rating (GVWR) of system warranty depending on: Limited Warranty 8,500 lbs. or less Bumper-to-Bumper coverage. There . Whether the vehicle conforms to 2 years or 24,000 miles and may be additional coverage on GM regulations applicable to light ‐ 8 years or 80,000 miles for the diesel engine vehicles. In any case, duty or heavy duty emission catalytic converter, vehicle/ the warranty with the broadest control systems. coverage applies. powertrain control module, . Whether the vehicle conforms to transmission control module or What Is Covered or is certified for California other onboard emissions regulations in addition to diagnostic device, including The parts covered under the U.S. EPA Federal regulations. emission-related software, emission warranty are listed under whichever comes first. the “Emission Warranty Parts List” All vehicles are eligible for Federal later in this section. Emissions Control System Warranty Coverage. If the emissions control label contains language stating the vehicle conforms to California regulations, the vehicle is also eligible for California Emissions Control System Warranty Coverage. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (19,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Emission Control Systems Warranty 19

Federal Emission Defect Warranty Federal Emission Performance . The failure results, or will result, Warranty in the owner of the vehicle GM warrants to the owner the having to bear a penalty or other following: Some states and/or local sanctions, including the denial of jurisdictions have established . The vehicle was designed, the right to use the vehicle, equipped, and built so as to periodic vehicle Inspection and under local, state, or federal law. Maintenance (I/M) programs to conform at the time of sale with GM warrants that your dealer will applicable regulations of the encourage proper maintenance of your vehicle. If an EPA-approved replace, repair, or adjust to GM Federal Environmental specifications, at no charge to you, Protection Agency (EPA). I/M program is enforced in your area, you may also be eligible for any of the parts listed under . The vehicle is free from defects Emission Performance Warranty Emission Warranty Parts List on in materials and workmanship coverage when all three of the page 23, which may be necessary which cause the vehicle to fail to following conditions are met: to conform to the applicable conform with those regulations emission standards. Non-GM parts . The vehicle has been during the emission warranty labeled “Certified to EPA Standards” period. maintained and operated in are covered by the Federal accordance with the instructions Emission Performance Warranty. Emission-related defects in the for proper maintenance and use genuine GM parts listed under the set forth in the owner manual Emission Warranty Parts List, supplied with your vehicle. including related diagnostic costs, . parts, and labor are covered by The vehicle fails an this warranty. EPA-approved I/M test during the emission warranty period. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (20,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

20 Emission Control Systems Warranty

California Emission Control * Important: Connecticut, Your Rights and Obligations (For System Warranty Delaware, Maine, Maryland, Vehicles Subject to California Massachusetts, New Jersey, Exhaust Emission Standards) This section outlines the emission Oregon, Pennsylvania, Rhode warranty that GM provides for your The California Air Resources Board Island, Vermont, and Washington and General Motors are pleased to vehicle in accordance with the have California Emissions Warranty California Air Resources Board. explain the emission control system coverage. (New York adopted warranty on your vehicle. In Defects in material or workmanship California emission standards, but in GM emission parts may also be California, new motor vehicles must not the California Emissions be designed, built, and equipped to covered under the New Vehicle Warranty. The Federal Emissions Limited Warranty meet the state's stringent anti-smog Control Warranty applies to all standards. GM must warrant the Bumper-to-Bumper coverage. There non-PZEV vehicles in New York.) may be additional coverage on GM emission control system on your diesel engine vehicles. In any case, California Partial Zero Emission vehicle for the periods of time and the warranty with the broadest Vehicles (PZEV) have extended mileage listed provided there has coverage applies. coverage on all emission-related been no abuse, neglect, or improper parts. maintenance of your vehicle. Your This warranty applies if your vehicle Important: California, Connecticut, vehicle's emission control system meets both of the following may include parts such as the fuel requirements: Delaware, Maine, Maryland, Massachusetts, New Jersey, New injection system, ignition system, . Your vehicle is registered in York, Rhode Island, and Vermont catalytic converter, and engine California or other states have PZEV Emission Warranty computer. Also included are hoses, adopting California emission Coverage. (Oregon has PZEV belts, connectors, and other and warranty regulations.* Hybrid battery 10 years/ emission-related assemblies. . Your vehicle is certified for sale 150,000 mile coverage only). Where a warrantable condition in California as indicated on the exists, GM will repair your vehicle at vehicle's emission control no cost to you including diagnosis, information label. parts, and labor. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (21,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Emission Control Systems Warranty 21

California Emission Defect and . For 7 years or 70,000 miles, whichever comes first for a Emission Performance Warranty whichever comes first: Partial Zero Emission Coverage ‐ If an emission-related part Vehicle (PZEV): For cars and trucks with light duty or listed in this booklet specially ‐ If any emission-related part* medium duty emissions: noted with coverage for listed in this booklet is 7 years or 70,000 miles is . For 3 years or 50,000 miles defective, GM will repair or defective, GM will repair or replace it. This is your (PZEV) (5 years or 50,000 miles for replace it. This is your Duramax Diesel), whichever Emission Control System Long-term Emission Control Defects Warranty. comes first: System Defects Warranty. * PZEV Hybrid Batteries and Hybrid ‐ If your vehicle fails a smog . For 8 years or 80,000 miles, A/C Compressors are covered for check inspection, GM will whichever comes first: make all necessary repairs 10 years or 150,000 miles, and adjustments to ensure ‐ If the catalytic converter, whichever comes first. that your vehicle passes the vehicle/powertrain control Any authorized Cadillac dealer will, inspection. This is your module, transmission control as necessary under these Emission Control System module, or other onboard warranties, replace, repair, or adjust Performance Warranty. emissions diagnostic device, to GM specifications any genuine including emissions-related GM parts that affect emissions. ‐ If any emission-related part on software, is found to be your vehicle is defective, GM defective, GM will repair or The applicable warranty period shall will repair or replace it. This is replace it under the Federal begin on the date the vehicle is your Short-term Emission Emission Control System delivered to the first retail purchaser Control Systems Defects Warranty. or, if the vehicle is first placed in Warranty. service as a demonstrator or . For 15 years or 150,000 miles, company vehicle prior to sale at retail, on the date the vehicle is placed in such service. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (22,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

22 Emission Control Systems Warranty

Owner's Warranty Responsibilities As the vehicle owner, you should As the vehicle owner, you are also be aware that GM may deny responsible for the performance of warranty coverage if your vehicle or the scheduled maintenance listed a part has failed due to abuse, in your owner manual. GM neglect, improper or insufficient recommends that you retain all maintenance, or modifications not maintenance receipts for your approved by GM. vehicle, but GM cannot deny If you have any questions regarding warranty coverage solely for the your rights and responsibilities lack of receipts or for your failure to under these warranties, you should ensure the performance of all contact the Customer Assistance scheduled maintenance. Center at 1-855-422-3357 You are responsible for presenting (1-855-4-CAD-ELR), or in your vehicle to a GM dealer selling California, write to: your vehicle line as soon as a State of California problem exists. The warranted Air Resources Board repairs should be completed in a Mobile Source Operations Division reasonable amount of time, not to P.O. Box 8001 exceed 30 days. El Monte, CA 91731-2990 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (23,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Emission Warranty Parts List 23

The emission parts listed here are vehicles registered in a PZEV state Vehicle Speed Sensor covered under the Emission Control except Hybrid batteries and Hybrid Wheel Speed Sensor System Warranty. The terms are A/C compressors, which are explained in the Emission Control covered for 10 years/150,000 miles, Transmission Controls and Systems Warranty on page 18 whichever comes first. Torque Management under “Federal Emission Control Powertrain Control System Control Solenoids and Pressure System Warranty” and the Switches “California Emission Control System Camshaft Position Actuator * Clutch Solenoids and Switches Warranty.” Camshaft Position Actuator Valve Park/Neutral Switch Important: Certain parts may be Coolant Sensor covered beyond these warranties if Transmission Control Module ** shown with asterisk(s) as follows: Data Link Connector Transmission Fluid Temperature . (*) 7 years/70,000 miles, Engine Control Module (ECM) ** Sensor whichever comes first, California Engine Coolant Temperature Sensor Emission Control System Transmission Speed Sensors Warranty coverage. Fuel Control Module ** Fuel Management System Intake Air Temperature Sensor . (**) 8 years/80,000 miles, Diesel Fuel Injection Pump * whichever comes first, Federal Malfunction Indicator Lamp Diesel Direct Fuel Injector Emission Control System Manifold Absolute Pressure Sensor Assembly * Warranty coverage. (Also applies to California certified Mass Air Flow Sensor Fuel Injector light duty and medium duty Oxygen Sensor(s) Fuel Pressure Regulator vehicles.) Powertrain Control Module (PCM) ** Fuel Pressure Sensor All listed parts 15 years/ 150,000 miles, whichever comes Throttle Position Sensor Fuel Rail Assembly first, on California PZEV (NU6) Vehicle Control Module (VCM) ** Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (24,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

24 Emission Warranty Parts List

Fuel Temperature Sensor Crankshaft Position Sensor(s) Diesel Exhaust Emission Reduction High Pressure Fuel Pump (SIDI) * Glow Plug(s) (Diesel) Fluid Injector Air Management System Glow Plug Controller (Diesel) Diesel Exhaust Emission Reduction Fluid Tank * Active Aero Shutters Ignition Coil(s) Diesel Exhaust NOx Sensors Air Cleaner Ignition Control Module Exhaust Manifold Air Intake Ducts Knock Sensor Exhaust Manifold Gasket Charge Air Cooler * Spark Plug Wires Positive Crankcase Ventilation Charge Air Cooler Control Spark Plugs (PCV) System Idle Air Control Valve Start/Stop System Oil Filler Cap Idle Speed Control Motor Auxiliary Battery PCV Filter Intake Air Heater Dual Battery Isolation PCV Oil Separator Module (DBIM) Intake Manifold PCV Valve Intelligent Battery Sensor Intake Manifold Gasket Exhaust Gas Recirculation (EGR) Intake Manifold Tuning Valve Battery Control Module System Supercharger * Catalytic Converter System EGR Feed and Delivery Pipes Throttle Body Catalytic Converter(s) * ** EGR Temperatuer Sensor Turbocharger * Diesel Exhaust Temperature and EGR Valve Pressure Sensors Turbocharger Pressure Sensor EGR Valve Cooler * Diesel Particulate Filter (DPF) * Ignition System Secondary Air Injection System Diesel Exhaust (DPF) Indirect Fuel Camshaft Position Sensor(s) Injector Air Pump Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (25,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Emission Warranty Parts List 25

Check Valves Drive Motor/Generator Control EREV EVAP Canister Assembly Evaporative Emission Control Module ** EREV RESS Thermal Management System (Gasoline Engines) Electro-Hydraulic Brake Control E-compressor * * * Canister Module ** Port Valves Energy Storage Control Module ** Battery Temperature Sensors Canister Solenoid and Valve Battery High Voltage Heater Fuel Feed and Return Pipes and Hybrid Batteries * Battery Coolant Pump Hoses Hybrid Battery Temperature and Power Electronics Voltage Sensors Coolant Pump Fuel Filler Cap Air and Coolant Temperature Fuel Level Sensor SGCM Coolant Circuit (fan, Sensors relay, pump) Rfg. Temperature and Pressure Fuel Limiter Vent Valve Starter Generator * Sensors Fuel Tank(s) * Starter Generator Control Module ** Miscellaneous Items Used with Fuel Tank Filler Pipe (with restrictor) Above Components and Certain Starter Generator Drive Belt Fuel Tank Vacuum or Pressure Tires are Covered Sensor Traction Power Inverter Belts Module (TPIM) ** Hybrid Boots EREV Specific Components Auxiliary Transmission Fluid Pump Clamps Vehicle Interface Control Module ** Battery Cooling Circuit Connectors EREV RESS Battery * ** Battery Control Module ** Ducts Onboard Charger * ** Battery Pack Current Sensor Fittings Charge Port Brake Pedal Travel Sensor Gaskets Charge Port Switches and Sensors Drive Motors and Resolvers * Grommets Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (26,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

26 Emission Warranty Parts List

Hoses For detailed information concerning equivalent quality may impair the Housings specific parts covered by these effectiveness of emission control emission control system warranties, systems. Mounting Hardware ask your dealer. If other than new, genuine GM parts Pipes Replacement Parts are used for maintenance Pulleys replacements or for the repair of The emission control systems of parts affecting emission control, the Sealing Devices your vehicle were designed, built, owner should assure himself/herself and tested using genuine GM parts* Springs that such parts are warranted by and the vehicle is certified as being their manufacturer to be equivalent Tubes in conformity with applicable federal to genuine GM parts in performance Wiring and Relays and California emission and durability. requirements. Accordingly, it is Tires (Heavy Duty Applications only recommended that any * “Genuine GM parts,” when used in 2 yr/24,000 mile Federal Emission replacement parts used for connection with GM vehicles, Defect Warranty) maintenance or for the repair of means parts manufactured by or for Parts specified in your maintenance emission control systems be new, GM, designed for use on GM schedule that require scheduled genuine GM parts. vehicles, and distributed by any division or subsidiary of GM. replacement are covered up to their The warranty obligations are not first replacement interval or the dependent upon the use of any Maintenance and Repairs applicable emission warranty particular brand of replacement coverage period, whichever comes Maintenance and repairs can be parts. The owner may elect to use performed by any qualified service first. If failure of one of these parts non-genuine GM parts for results in failure of another part, outlet; however, warranty repairs replacement purposes. Use of must be performed by an authorized both will be covered under the replacement parts which are not of Emission Control System Warranty. dealer except in a situation where the vehicle owner is significantly inconvenienced and a warranted Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (27,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Emission Warranty Parts List 27

part or a warranty station is not compensation for warranty repairs may deny a warranty claim if a reasonably available to the vehicle reimbursable due to these failure to perform scheduled owner. situations. maintenance resulted in the failure In a situation where the vehicle If you are in a situation where you of a warranty part. owner is significantly are significantly inconvenienced and Claims Procedure inconvenienced, and an authorized it is necessary to have repairs dealer is not reasonably available, performed by other than a Cadillac As with the other warranties repairs may be performed at any dealer and you believe the repairs covered in this booklet, take your available service establishment or are covered by emission warranties, vehicle to any authorized Cadillac by the owner, using any take the replaced parts and your dealer facility to obtain service replacement part. Cadillac will receipt to a Cadillac dealer for under the emission warranty. This consider reimbursement for the reimbursement consideration. should be done as soon as possible expense incurred, including This applies to both the Federal after failing an EPA-approved I/M diagnosis, not to exceed the Emission Defect Warranty and test or a California smog check test, manufacturer's suggested retail Federal Emission Performance or at any time you suspect a defect price for all warranted parts Warranty. in a part. replaced and labor charges based Receipts and records covering the Those repairs qualifying under the on Cadillac's recommended time performance of regular maintenance warranty will be performed by any allowance for the warranty repair or other repairs (such as those Cadillac dealer at no charge. and the geographically appropriate outlined earlier) should be retained Repairs which do not qualify will be labor rate. A part not being available in the event questions arise charged to you. You will be notified within 10 days or a repair not being concerning maintenance. These as to whether or not the repair completed within 30 days receipts and records should be qualifies under the warranty within a constitutes a significant transferred to each subsequent reasonable time, not to exceed inconvenience. Retain receipts and owner. GM will not deny warranty 30 days after receipt of the vehicle failed parts in order to receive coverage solely on the absence of by the dealer, or within the time maintenance records. However, GM period required by local or state law. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (28,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

28 Emission Warranty Parts List

The only exceptions would be if you For a vehicle subject to the request or agree to an extension, California Exhaust Emission or if a delay results from events Standards, you may contact the: beyond the control of your dealer or State of California GM. If you are not so notified, GM Air Resources Board will provide any required repairs at Mobile Source Operations Division no charge. P.O. Box 8001 In the event a warranty matter is not El Monte, CA 91731-2990 handled to your satisfaction, see Customer Satisfaction Procedure on page 29. For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W. Washington, DC 20460 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (29,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Customer Satisfaction Procedure 29

Your satisfaction and goodwill are STEP TWO: If after contacting a the instrument panel on the important to your dealer and to member of dealer management, it driver side, and visible through Cadillac. Normally, any concerns appears your concern cannot be the windshield. with the sales transaction or the resolved by the dealer without . The dealer name and location. operation of your vehicle will be further help contact the Cadillac resolved by your dealer's sales or ELR Customer Assistance Center . The vehicle delivery date and service departments. Sometimes, by calling 1-855-422-3357 present mileage. however, despite the best intentions (1-855-4-CAD-ELR). In Canada, When contacting Cadillac, of all concerned, misunderstandings contact GM of Canada Customer remember that your concern will can occur. If your concern has not Care Centre by calling likely be resolved at a dealer's been resolved to your satisfaction, 1-888-446-2000: English, facility. That is why we suggest you the following steps should be taken: or 1-800-263-7854: French. follow Step One first if you have a STEP ONE: Discuss your For resolution of issues related to concern. concern with a member of dealer the Cadillac Professional Vehicle, STEP THREE: Both GM and your management. Normally, concerns contact 1-800-43-FLEET GM dealer are committed to making can be quickly resolved at that level. (1-800-433-5338). sure you are completely satisfied If the matter has already been We encourage you to call the with your new vehicle. However, reviewed with the sales, service, toll-free number in order to give if you continue to remain unsatisfied or parts manager, contact the your inquiry prompt attention. after following the procedure owner of the dealer facility or the Have the following information outlined in Steps One and Two, you general manager. available to give the Customer can file with the Better Business Assistance Representative: Bureau (BBB) Auto Line Program to enforce any additional rights you . The Vehicle Identification may have. Number (VIN). This is available from the vehicle registration or title, or the plate above the top of Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (30,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

30 Customer Satisfaction Procedure

The BBB Auto Line Program is an Contact the BBB Auto Line Program This program is available in all out of court program administered using the toll-free telephone number 50 states and the District of by the Council of Better Business or write them at the following Columbia. Eligibility is limited by Bureaus to settle automotive address: vehicle age, mileage, and other disputes regarding vehicle repairs or BBB Auto Line Program factors. GM reserves the right to the interpretation of the New Vehicle Council of Better Business change eligibility limitations and/or Limited Warranty. Although you may Bureaus, Inc. to discontinue its participation in be required to resort to this informal 4200 Wilson Boulevard this program. dispute resolution program prior to Suite 800 filing a court action, use of the Arlington, VA 22203-1804 program is free of charge and your case will generally be heard within 1-800-955-5100 40 days. If you do not agree with www.dr.bbb.org/goauto the decision given in your case, you may reject it and proceed with any other venue for relief available to you. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (31,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

State Warranty Enforcement Laws 31

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification, is in Customer Assistance Offices on page 34. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (32,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

32 Warranty Information for California Only

California Civil Code Section AND the nonconformity has NOTICE TO GENERAL MOTORS 1793.2(d) requires that, if GM or its been subject to repair two or AS REQUIRED ABOVE SHALL BE representatives are unable to repair more times by GM or its agents SENT TO THE FOLLOWING a new motor vehicle to conform to AND the buyer or lessee has ADDRESS: the vehicle's applicable express directly notified GM of the need General Motors LLC warranties after a reasonable for the repair of the P.O. Box 33170 number of attempts, GM shall either nonconformity. Detroit, MI 48232-5170 replace the new motor vehicle or . The same nonconformity has reimburse the buyer the amount When you make an inquiry, you will been subject to repair four or need to give the year, model, and paid or payable by the buyer. more times by GM or its agents California Civil Code Section mileage of your vehicle and AND the buyer has notified GM your VIN. 1793.22(b) creates a presumption of the need for the repair of the that GM has had a reasonable nonconformity. number of attempts to conform the vehicle to its applicable express . The vehicle is out of service by warranties if, within 18 months from reason of repair nonconformities delivery to the buyer or 18,000 miles by GM or its agents for a on the vehicle's odometer, cumulative total of more than whichever occurs first, one or 30 calendar days after delivery more of the following occurs: of the vehicle to the buyer. . The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (33,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Special Coverage Adjustment Programs Beyond the Warranty Period 33

Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (34,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

34 Customer Assistance Offices

Cadillac encourages customers to Canada call the toll-free telephone number Customer Care Centre, for assistance. However, if you wish CA1-163-005 to write or e-mail Cadillac, refer to General Motors of Canada Limited the address below. 1908 Colonel Sam Drive United States Oshawa, Ontario L1H 8P7 www.gm.ca Cadillac Customer Assistance Center 1-800-446-2000 (English) P.O. Box 33169 1-800-263-7854 (French) Detroit, MI 48232-5169 1-800-263-3830 (For Text www.Cadillac.com Telephone devices (TTYs)) Roadside Assistance: 1-855-422-3357 (1-855-4-CAD-ELR) 1-800-882-1112 1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Service: 1-888-811-1926 (ELR) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (35,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Customer Assistance for Text Telephone (TTY) Users 35

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center. The TTY for the Cadillac Customer Assistance Center is: 1-800-833-2622 in the United States 1-800-263-3830 in Canada The TTY for the Cadillac Roadside Assistance Center is: 1-888-811-1926 in the U.S. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (36,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

36 Roadside Assistance Program

Cadillac is proud to offer the response, security, and convenience of Cadillac's 24-Hour Roadside Service Program for a period of 6 years or 70,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Cadillac Roadside Assistance Center can be reached by calling 1-888-811-1926. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (37,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

Courtesy Transportation Program 37

If your vehicle requires warranty repairs during the 6 year/70,000 mile (8 year/100,000 mile for the EREV) warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses may be available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification. Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (38,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

38 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (39,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

39 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (40,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

40 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (41,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

41 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (42,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

42 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (43,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

43 2 NOTES Cadillac ELR Limited Warranty and Owner Assistance Information (GMNA- Black plate (44,1) Localizing-U.S.-6329498) - 2014 - CRC - 1/23/14

44 2 NOTES