Which mobile provider is right for me?

Overall satisfaction We asked customers how satisfied they were with their overall service:

EE Three Virgin Mobile Mobile

98% 97% 93% 92% 89% 88% 86%

giffgaff More likely to recommend Recommend to a friend There’s nothing quite like knowing

• Mobile average EE O2 what existing customers think of Three a provider. We asked customers how likely they would be to Vodafone Less likely to recommend Virgin Mobile recommend their current provider.

Most complaints Complaints to Vodafone** 48 As well as contacting BT** 47 Reasons to complain their provider, some Virgin Mobile 33 We asked customers customers contact whether they have Ofcom to complain industry average = 21 had a reason to about their mobile EE 14 complain: service. Here’s how Three 13 many complaints per O2 12 100,000 customers* we received. Tesco Mobile 3 Fewest complaints

Call waiting time To find out whether you’ll get If something goes wrong, a signal at home or work, use it might be important to Ofcom’s mobile coverage you to talk to someone checker. as quickly as possible. We asked providers to tell us how quickly their customers can get through to talk to an agent.

*All figures rounded to nearest whole number. Actual measurable difference may in some cases be less than one. Note: Industry average is limited to those providers included in the report. Source: Ofcom, CCT data. ** Due to the different methodologies used to compile subscriber figures, we have identified through sensitivity checks that BT Mobile’s performance in 2017 may be comparable to Vodafone. For definitions and methodology see Comparing Service Quality report 2017. www.ofcom.org.uk