RevenueRevenue ManagementManagement AssociationAssociation
MarchMarch 20082008 CountryCountry ConferenceConference
The 2008 RMA Country Conference will be held at All Seasons, Bendigo on 13th and 14th March 2008.
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(A Division of Express Promotions Australia Pty Ltd) Your Best Value Supplier of Rate Notices, Animal Registrations, Business Forms and Special Mailing Requirements. For more information contact Sue Calder on Free Call 1300 780 155. Message from the Contents Newsletter 4 RMA Website with Peter Horne
Co-ordinator 4 From the President
Welcome to our New Year 2008 edition of the RMA Newsletter. 4 SAIRA Conference
I would like to thank those members who have supplied relevant & interesting news. 4 Metro Ambulance Service
Please email me if you would like anything published in our next edition. 4 Special Rates & Charges
Please contact Sue Calder 4 What's News by email [email protected] or phone 03 5227 7418 4 RMA Committee 2007/2008
RMA Website 4 60 seconds with Haydn Williams Go to www.rma.formsexpress.com.au for all current information and updates. Stay tuned for the new design and development of our website.
Job Advertising Available... Should anybody wish to display jobs that arise on the website or other matters of interest on the RMA Bulletin Board please Important Dates forward an email to our Web Co-ordinator Peter Horne.
([email protected]) 4 Country Conference, All Seasons, Bendigo 13th & 14th March 2008 171-183 McIver Hwy Bendigo Web/Communications Peter Horne Country Conference 2008
Once again there will be a range of activities scheduled for the Thursday afternoon, followed by dinner that night. The Agenda for both Thursday and Friday will be sent to you shortly.
A number of rooms have been reserved at All Seasons. If you require accommodation for the Conference please contact All Seasons direct. When making your booking, please state that you are with the RMA Conference to receive a 10% discount.
In previous years rooms have been extremely popular, so if you are planning on coming to the Conference and want to stay at the venue I suggest you book early.
The Country Conference is without doubt the most popular event on the RMA Calendar. A number of Sponsorship Packages will be available for the Conference and in previous years, these packages have been keenly sought.
This is your opportunity to have your company name associated with our most prestigious event. Attached are the details of each Sponsorship Package.
To register your interest please contact our Sponsorship Co-ordinator, Les Mitchell on (03) 9932 1027 or at [email protected]
Sponsorship
To help recognize our Corporate Sponsors, we are putting together a ‘Conference Pack’ for members to be distributed at the meeting. If you have anything you would like to add to these packs to promote your business, could you please contact Kerrie Wellington to arrange delivery prior to the conference. Items can be sent to Kerrie directly to City of Darebin, 274 Gower St, Preston. From the President
2007 has passed and it is time to reflect on the past 12 Solicitors from Forbes Dowling, representatives of the NSW months. Department of Local Government as well as other related In January we had the General industry representatives. Topics covered included financial Committee meeting to establish the sustainability, training, lands department issues, civic RMA’s timetable and meetings for the coming year. It is always difficult to procedures, rating issues and compliance, storm water focus on a new year when returning levies, trade waste, debt recovery and compliance just to after the festive season and trying to name a few. The Executive committee needs to be grapple with the fact that another congratulated on the quality and content of their year has passed and we need to come conference. up with things that will be of interest to all our members.
In February ML&C Collections kindly assisted us with access As previously reported the country conference at Ballarat on to Mark Hayes and Mark Henry from Maddocks Lawyers to 22nd & 23rd March last year was well supported by members present a half day seminar on the rateability of land and and I felt it was once again a huge success. It was great that exemptions. This topic always generates much interest as it John Towers of North Sydney Council and Jane Steiger of seems that more and more organisations are seeking exemption from the payment of rates and assessing such Dubbo City Council together with Kevin Brogan from applications from organisations has become more complex. Adelaide City Council representing NSWRP and SAIRA could Thanks to the advice provided at the seminar we were all join us in Ballarat. Unfortunately David Hayden from Logan reminded that it is not the organisation that we are assessing Council in Queensland was unable to make it this year. The but the “actual use” that they are putting the land to that feedback received was very positive and as usual Thursday’s determines its rateable status. The seminar was well events were extremely successful and provided all participants attended and feed back reflected that members believed it was relevant and the objectives of the session we set had with an opportunity to network and get to know each been met. other.
The RMA’s Vice President Rod Leith had the pleasure of Our sponsors for such events play a major role in the being the guest of the South Australian Institute of Rate Association’s ability to put sessions together for the members Administrators (SAIRA) in February, at their annual conference held at Wirrina, south of Adelaide. The agenda for the and without them it would be extremely difficult. I take this conference covered issues such as rate capping and modelling, opportunity to thank them all for their contribution over the postponement of rates, valuation issues and trends, legislative past 12 months. changes and Rod also gave a presentation to the attendees on rating in Victoria and the challenges we face on a daily The annual “Bob Patterson” address was moved from our basis. AGM to the conference and was provided by Jeremy On the 18th to the 20th March, Peter Horne and I were Johnson, Chief Executive Officer of Sovereign Hill. Jeremy guests of the New South Wales Rating Professionals (NSWRP) gave us an overview of the history of this wonderful facility at their annual 3 day conference held at the Novotel in and the challenges faced by his organisation in continually Wollongong. A wide and varied group of topics were re-inventing it so that Sovereign Hill remains a pre-eminent addressed and work-shopped while presenters included Victorian tourism attraction. From the President – Continued
Rod Leith and I, accepted on the RMA’s behalf an invitation I was disappointed not to receive any applications from the from John Ravlic, Chief Executive Officer, Local Government general membership. Attendance at these events by Managers Australia, to represent the RMA and work with delegates from the RMA allows us to gain an invaluable their Financial Sustainability Forum to prepare a submission insight and develop an understanding into the issues being to the Productivity Commission in response to a discussion faced by Local Government Revenue Managers Australia paper put out by the Commission. This followed requests wide, thus providing broader experience within our industry. from the Federal Treasurer in respect of the findings of the Last years Queensland event hosted in Gladstone was an Hawker Report. The submission was in relation to Local excellent opportunity to gain an insight into the current Government’s ability to provide sufficient “Own Source status of Local Government reform that is presently underway Revenue” funding to meet the challenges that local in Queensland. Megan Woods, Kerrie Wellington and I Government is currently and will in the future face. joined with John Towers from NSWRP and shared with LARMA members our experiences in this area together with Our Annual General Meeting was held in August, with again the issues currently facing Local Government in both Victoria a full and varied agenda. It included presentations from and New South Wales. It was also an opportunity to provide Mark Henry of Maddocks on Deceased Estates, Financial the LARMA committee with our own knowledge and Hardship and Rate Exemptions for Mining Purposes. Simon experiences we have in running and programming RMA and O’Keefe of Common Ground gave us a presentation on the NSWRP events. missing link between our rate data bases and Vicmap Property, and John Gallagher from the Department of More recently the year finished with our ARL Sponsored Sustainability & Environment (DSE) updated us on progress Module 6 Training Day dedicated to addressing the Council toward a Sustainable Property & Address Information elections due in November 2008. With 87 attendees the day Management Framework for Victoria. Finally Phil Fitton more than exceeded both the committee’s and ARL’s from DSE updated members on the proposed eNOA Landata expectations and I believe it was a successful day in service for Councils. enlightening us all on the changes that have occurred since the 2004 or 2005 elections. The election of the General Committee for the next 12 months was held at the AGM with Les Mitchell from As can be seen, it was a full year and my thanks go to the Hobsons Bay Council elected to the committee following committee for their hard work over the past 12 months. I Brian Mitchell from Moira not seeking re election as a result look forward to the challenges 2008 will bring. Planning for of other work commitments. My thanks go to Brian for his our Country Conference in March this year is well involvement over the preceding 12 months and I look underway. forward to working with Les. In closing, I hope all members had a safe and happy festive October brought with it an invitation from the Local season and I look forward to your continued support of the Authorities Revenue Management Association Queensland RMA and it’s events in 2008. (LARMA) to attend their 2 day Conference in Gladstone. At our AGM I sought “Expressions of Interest” from members Glendon Dickinson, F.R.M.A. to have the RMA meet airfares and accommodation cost for President a member to join other Committee representatives already Ph. 03 555 94800 attending this event. [email protected] ARL / RMA Training Day
The ARL/RMA Workshop Day was held on the 28 November 2007 at the Clocktower in Moonee Ponds.
This years topic was Council Elections as preparation for all Councils to undergo Elections in November 2008.
The day kicked off with an introduction and overview from the Electoral Commissioner Mr Steve Tully.
Glenda Frazer from the Elections Branch then proceeded to cover election administration, Councils statutory responsibilities and what has changed from 2004 and 2005.
Mr Paul Strickland, Manager – Electoral Enrolment, covered details regarding representation reviews such as ward boundary changes and number of Councillors then prior to lunch we had our minds tested by the preferential Voting Counting System.
Following lunch which incorporated Puckle Street shopping for some, Merilyn Yemm covered voting entitlement changes and a roll production summary.
Al in all it was a most informative day well received by those in attendance.
Below is a copy of the timetables for both the Postal and Attendance voting for future reference and should anybody wish to discuss any issues regarding the 2008 Council Elections Merilyn Yemm is more than happy to field your calls. Merilyn can be contacted on 9299 0784. ARL / RMA Training Day ARL / RMA Training Day SAIRA Conference I was fortunate enough to represent the RMA at the • Postponement for Seniors:- holders of a State South Australian Rate Administrators (SAIRA) conference Seniors Card in SA are now able to make at Wirrina in South Australia in 2007. application to Council to have part of their rates postponed. A minimum of $500 must be paid each year. Interest accrues on the unpaid amount and an The conference covered two and a half days and the administration fee of 1% per annum is added to content was particularly relevant and interesting. Unlike the interest rate applicable. many of our RMA meetings, SAIRA Conferences are not sponsored by or do not have any presentations from • Natural Resources Management (NRM) Levy:- each the Corporate sector. Each member’s Council covers SA Council is required to collect a levy on behalf of the State Government and Regional NRM Boards. the costs associated with the Conference. The levy applies to rateable properties and the amount to be raised is determined by the Minister I learnt much about SA Local Government rating from and the basis for levying is set out in the Regional all speakers and workshop sessions at the conference. Board’s plan (can be a fixed charge or a rate). I found all of the delegates to be very “switched on” and committed to there roles. It was evident that SA • Rebates of Rates:- SA legislation is quite specific in regards to rebates (exemptions) for land being used has had some fairly significant legislative changes in for Health, Religious or Educational purposes, as recent years, prompting the need to train and inform well as other Discretionary Rebates. Despite this members. I congratulate SAIRA and it’s Committee for they face the same issue’s as we do in Victoria taking up the challenge because I consider that these regarding determination of eligibility in many efforts have benefited their members. circumstances.
The opportunity to meet with and learn from our South SAIRA appear to be well respected and work closely Australian cousins was extremely worthwhile. I with Government Departments and key industry bodies, encourage the RMA to continue to support and build particularly the Local Government Association of South on the relationships that we have created with SAIRA Australia. SAIRA also has access to some good Legal and our other interstate colleagues and their professional Professionals who provide members with updates, bodies. By sharing experiences, knowledge and information and answers to legislative matters. information we can further advance our industry.
Some current rating related issues facing SA Councils Rod Leith are:- RMA Committee • Rural Property Addressing:- implementation about Ph. (03) 5320 5518 to commence; [email protected] Metropolitan Ambulance Service can be Rateable At the RMA & Maddocks workshop on the rateability of ‘ … a wharf which is subject to a lease granted by charitable organisations I suggested that the use of the Commissioners is none the less a wharf vested land by the Metropolitan Ambulance Service (MAS), in the Commissioners …’ when the MAS does not own that land, should be considered rateable land. ‘ … the person who owns an estate in fee simple in land is the person in whom it is “vested” even There was some discussion about whether the MAS is while it is subject to a lease granted by him.’ a charitable organisation, being covered by the criteria of ‘other purpose beneficial to the community that falls That is, when the MAS occupies property as a lessee, within the spirit of the Statute of Charitable Use’. In my that property is not considered to be ‘vested in’ the view, the MAS is not a charitable organisation, but MAS, but remains ‘vested in’ the property’s owner. As rather a public statutory body under the direction of the such, it is rateable land. In order to satisfy the Department of Health. That is, its land is ‘the property requirements of Section 154(2)(b) of the Act, the MAS of the Crown or is vested in a Minister’ and should, must, through the Crown or a Minister, own the therefore, be considered under Section 154(2)(b) of the property. Local Government Act 1989 (the Act).
This reasoning has been presented to the MAS at That section provides that, where land ‘is vested in or Manningham, and it has not disputed the decision, owned by the Crown (or) a Minister, …for public … except to suggest that the Act is being inconsistently purposes and is used exclusively for public … purposes’, applied and other municipalities are granting rating it is not rateable. But there are instances where the MAS lease property and use it for its own purposes and, exemption for similar leasehold occupancies. I would in such cases, its rights of tenancy do not represent any suggest to members that such exemptions are over- “vesting” of the property in the MAS. generous and incorrect.
The term ‘vested’ was considered in the High Court of Australia case of The Sydney Harbour Trust Commissioners Ray King and Harriot [1923 32 C.L.R.]. At page 59, Knox C.J. is Coordinator Property and Revenue quoted as saying: Manningham City Council Special Rates and Special Charges Case Study Introduction Background: At the 2007 RMA Country Conference in Ballarat there The following case study is based on the declaration of was discussion on what Councils should supply to four special rate and special charge schemes within the affected owners and occupiers in regards to objecting City of Stonnington. to special rates and charges. The special rate schemes purpose is for the marketing and promotion of shopping precincts within the Council. The reason for the question being that the City of The special rate schemes have been in place since 1997. The schemes are declared for a period that co-insides Stonnington was about to embark at the declaration with a general revaluation i.e. the modelling of the process of four special rates, the last time this occurred special rate can be done with valuations that are going the count made the front page of the Stonnington to be used in the next year. Leader.
In the last declaration there was some dispute on the As is the rule of thumb when more that two Rate objection count and subsequent recount that resulted Administrators are in the same room consensus will not in the Stonnington Leader going front page with the be reached. Anyway, I promised that I would write a story. case study irrespective of the objection process results. The issues that arose was whether a copy of the lease should be included with the objection and whether Purpose: objections should be counted from the occupier and To provide a case study of the declaration process for the owner for one property. special rates and charges with emphasis on the public These issues will be discussed in depth within this case notices issuance for objections to the scheme. study. Special Rate Process
Special rate timetable The City of Stonnington declares it’s special rates using the following timetable:
Task description Local Government Date Act 1989 completed/received Traders association request to declare a special rate/charge 1/03/2007 EDAT committee meeting to discuss intention to declare special rate 5/03/2007 Forum meeting to discuss intention to declare special rates 163 13/03/2007 Intention to declare a special rate/charge adoption 163 19/03/2007 Intention to declare public notices - to owners and occupiers 163 (1C) 27/03/2007 Intention to declare public notices - The Age 163 (1B) 24/03/2007 & 27/3/2007 Intention to declare public notices - Stonnington Leader 163 (1B) 27/03/2007 Objections and submissions cut off date 163 (1A) & 163A 26/04/2007 Objection and submissions considered by council at forum 163 30/04/2007 Objection and submissions considered by council at forum - second meeting 163 30/04/2007 Declaration of special rate 163 (3) 7/05/2007 Special rate notices (date of issue) 163 (4) & 163 (5) 28/05/2007 Appeals to special rate in VCAT (30 days from date of issue) 185 (2) 27/06/2007
A few salient points in regards to the timetable, Council 4A public notice to the owner and a separate notice will not commence the declaration process without to the occupier, that includes the special rate receiving a request from the traders associations and a scheme name, purpose of the scheme, benefit level, comprehensive business plan that details how the special rate payable for the property, period of the special rate revenue is going to be spent. scheme, total amount to be raised and the If the business plan is not received by the agreed date objection/submission process. or it is not up to an acceptable standard the scheme will 4A map special rate geographic region. not proceed. As a result of the previous objection count Council at its 4An objection form that includes the property intention to declare meeting also moved to have the address, the property number and either occupier objections received and counted by an external body to or owner to identify who the objection has come the council officers. from. The objection forms are also colour coded for ease of identification. For the occupier objection Public notice and objection process form there is a declaration that confirms that the The City of Stonnington has taken the approach of person lodging the objection is liable for the informing the affected people on all aspects of the payment of the special rate. The form was also bar impending special rate. The special rate public notice coded with the property number to prevent copying information notices contain the following: and allow scanning of the documents. Special Rate Process - Continued
4A summarised business plan from the relevant spreadsheet of all properties affected for each of the traders association schemes, this was further broken down into owner and 4A reply paid envelope for the return of the occupier, valid and invalid objections. objections. The spreadsheet was also set up to convert valid owner Special rate objection counting objections to invalid where a valid occupier objection Council’s internal auditors conducted the special rates was received. The following report was received back objections process. They were supplied with a and formed part of the objection report to Council: Special Rate Process - Continued
Special rate submissions must abide by to receive the special rate revenue signed The special rate submissions were received with the by the president of the traders association and the CEO objections generally speaking, the auditors received of Council, i.e. these forms but returned them to the Council Officers to enable a separate section of the review process to be presented to Council. The report submission report 4the special rate in released in three instalments of under section 223 of the LGA detailed the property, the 40%, 40% and 20% at agreed dates throughout basis of the submission and a council officer the year. recommendation. The submissions on the whole were based on the property not receiving any benefit from 4an audited financial report must be lodged with the special rate or other associated issues that were not Council at the end of each financial year, really related to the declaration of a special rate. 4an audited financial report must be lodged prior to Special rate declaration each instalment being released to the traders, The special rate process as mentioned in the timetable 4an updated business plan/summary of actions taken follows the dates as specified in the public notices to must be supplied to council each year. ensure not process deficiencies.
A few subtle differences that the City of Stonnington The special rates and special charges are included on have in the declaration process are that Council adopts the annual notice with conditions on the rear of the a conditions agreement that the traders association notice: Special Rate Process - Continued Appeals: of the LGA were in place it required a copy of the lease To date this Council has been involved in two appeal from the occupier. This proved to be a time consuming processes the first resulting in the appeal being dismissed, process for those people that wanted to object and VCAT ruling that there was a special benefit derived by resulted in a high incidence of invalid objections. the subject property, but that there should be special A review of the process resulted in the occupier declaration benefit levels for primary, secondary properties. As a forming part of the objection form, which according to result of this finding Council now has up to quintenary legal advice met the requirements of section 163B (5). (fifth benefit level), it also has minimum charges, hence the reference to special charge within this report. Occupier objections forms and the post is a veritable The second appeal was not proceeding to a hearing in minefield of problems and issues that I will not spend too VCAT was lodged the basis for the appeal was how the much time, but would like to raise a few issues. special rates were being spent, I do not intend expanding Firstly, Councils are the numbering authority under on this issue you can use your imagination. schedule 10 of the LGA. The construction of the occupier public notice is done by using the salutation of the Issues occupier combined with the property address. Remarkably Objections Council had quite a few notices returned with the There was some discussion at the Country Conference of notation “insufficient address”. Property visits were the RMA as to whether the objection process is weighted conducted to ascertain why these notices were returned, in favour of the objectors with the provision of some reasons, no street number of the property (despite much information and the objection forms being supplied Council issuing stick on street numbers to the commercial with reply paid envelopes. properties), the occupier has invented their own number, or the property was vacant (after contact Australia Post It should be noted that there were over 4,000 public this last reason is up for debate). notice packs sent as part of the special rate public notice process, if all schemes were declared at the same time Secondly the problem of receiving an objection form there would have been over 5,000. from the occupier whilst the owner has written in an From an administrative point of view the colour coding objection and/or submission in favour of the scheme, of the objection forms, the identification of the clearly there is no issue as far as the objection count goes forms into owners and occupiers proved to be but it does from a political aspect raise some questions. necessary in ensuring that the objection count could be completed with a level of transparency, but also be able Conclusion to withstand any judicial objections to the process. The special rate declaration process as reported is the It must also be noted that the previous objection count view of the world from the City of Stonnington’s eyes, made the front page of the Stonnington Leader with the consideration has been given to the demographic, the underlying premise that the process may have been number of properties within the schemes and the flawed. scrutiny that Council attracts. Clearly, this process will not Documentary evidence that the person is liable to pay suit all Councils but it may be of some assistance in the special rate, in the first instance (2004) the City of developing your special rate declaration processes if you Stonnington declared a special rate where section 163B have not already. What's News Congratulation to Steve Cleland and wife Julie who are now Anyone interested in a joy ride with Neil, drop him a line.. the proud parents of a baby boy – Luke Frederick Cleland born the 8th October 2007, weighing 3.42kg, 51 cm long. Neil has ensured me he has never left anyone up in the air All doing well! yet. That’s confidence for you!! Terry Everett has moved on from his role at Moreland City Council and is now the coordinator of revenue services at Manningham City Council. Terry started his first day on the Thanks Neil, l might consider it.. 2nd of January 2008. Sue Calder Megan Woods will be moving on from Nillumbik Shire Council and will be the Revenue Service Co-ordinator at Moreland City Council.
Carolyn Phyland has moved on from Geelong City Council to pursue a career with Technology One.
Leanne Yearsley has moved on from Melton Shire Council and has taken the position of senior revenue officer at New Members in 2007 Geelong City Council Craig McErvale - Mildura City Council Dave Slater has taken on the position of revenue coordinator at the City of Yarra. Marc Cassisy - Central Goldfields
We wish them all the best in their new environment!! Shaun Snelson - City of Kingston
Neil Cooper Wilbur Scully - City of Kingston I was fortunate to catch up with Neil Cooper who has moved on from the position of Rating Manager at Latrobe City Council to the General Manager at Latrobe Regional Sheri Roberts - Mornington Peninsula shire Airport. Haley Martin - Wodonga City Council Neil is really enjoying his position at the airport and says its completely different to the role he had been doing for many Jan Smith - Latrobe City Council years in the rating and revenue area at the council.
Neil’s experience in aviation has placed him in a very Kylie Beechey - Wellington Shire Council important role as General Manager to improve and develop the Latrobe Regional Airport over the next few years. Ivy McKenzie - Monash City Council RMA Members Please Note: Cancellation Policy: The Revenue Management non attendance. Association (RMA) reserves the right to cancel an event All cancellations and substitutes must be faxed in and notify all those registered of the cancellation. writing to the Secretary RMA on (03) 9261 4840 or In the case that you cannot attend an event for which email [email protected]. you are registered, a substitute is encouraged/welcome to attend in your place. Insurance: The RMA will not be held responsible for any claims regarding travel, accommodation and/or The RMA reserves the right to levy any costs it has incurred for a registered participant as a result of the registration costs, nor injury or loss of property. Personal registered participant not attending an event where insurance should be obtained by each participant that person has failed to give the RMA at least 2 days through the organisation they are representing at any notice prior to the date of the planned event of their RMA event.
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President - Glendon Dickinson Warrnambool City Council Ph 5559 4827 Fax 5559 4900 Email [email protected] Council Allocation Warrnambool Glenelg Moyne Southern Grampians Hindmarsh Yarriambiack Horsham Mildura
Vice President/Web Communications - Peter Horne Brimbank City Council Ph 9249 4324 Fax 9249 4327 Email [email protected] Council Allocation Melton Hume Hobsons Bay Moonee Valley Maribyrnong Wyndham Melbourne Moreland
Legal Training Co-ordinator - Rod Leith City of Ballarat Ph 5320 5518 Fax 5332 8122 Email [email protected] Council Allocation Loddon Central Goldfields Ararat Pyrenees Golden Plains Moorabool Hepburn Ballarat Mount Alexander
Secretary - Kerrie Wellington City of Darebin Ph 8470 8026 Fax 8470 8438 Email [email protected] Council Allocation Darebin Whittlesea Nillumbik Manningham Maroondah Whitehorse Banyule Boroondara Stonnington RMA Committee 2007/2008 continued... Treasurer - Megan Woods Shire of Nillumbik Ph 9433 3275 Fax 9432 9559 Email [email protected] Council Allocation East Gippsland Towong Alpine Wangaratta Wodonga Benalla Mansfield Wellington Latrobe Minute Secretary - Chris Doupe Mitchell Shire Ph 5234 6244 Fax 5734 6200 Email [email protected] Council Allocation Swanhill Gannawarra Camaspe Bendigo Mitchell Murrundindi Yarra Ranges Shepparton Macedon Ranges Newsletter Co-ordinator - Sue Calder Forms Express Ph 5227 7396 Fax 5227 7395 Email [email protected] Council Allocation Corangamite Otway Queenscliffe Bass Coast South Gippsland Cardinia Geelong Surf Coast Baw Baw Meeting Co-ordinator/Ass Secretary - Ian Holland Frankston City Council Ph 9784 1850 Fax 9781 4835 Email [email protected] Council Allocation Monash Knox Glen Eira Bayside Kingston Greater Dandenong Casey Frankston Mornington Penisula Sponsorship - Les Mitchell Hobsons Bay City Council Ph 9932 1027 Fax 9932 1039 Email [email protected] Council Allocation Yarra City Indigo Port Phillip Strathbogie Buloke Northern Grampians West Wimmera 03 9870 5177 Printing and Distribution A One stop-Shop Solution • Rates and Valuation Notices • Instalment / Supplementary / Final / Reminder Notices • Water Accounts • Animal Renewal / Overdue Notices • Corporate Brochures Providing services to Local • Debtor Invoices / Statements Government for over 10 years • Other Billing and Mailing Services - fire levy notices, courtesy infringement notices, parking permits, pre-printed cheques, payroll advice slips general council mail outs Local Government • Base Stock, Envelope, Brochure Design and Printing based on your Forms Express is a total solutions provider of “Outsourced” Billing and individual requirements Delivery Services to Local Government throughout Australia. • Our Processing Engine to receive and process data efficiently and error-free Forms Express has provided a service to Local Government for • Consistent delivery of service on the back of an ISO9000 certification 10 years and has grown to become a major supplier for the billing and • The Agility with which we react to a change in circumstances mailing services exceeding 150 clients within Local Government. • Ability to continually use Innovation to improve the solution. • DPID bar-coding for Discounted Postage Costs Future Directions Our Vision is to establish long-term relationships with Local Government. Utilising the latest technologies and world best practices will enable us to meet all your billing needs today and into the future! Contact Us... A recent improvement to the delivery of our services include the Please contact one of our Key Account Manager development of LGS – which is an internally developed processing Sue Calder for more information system, designed to move away from an incumbent operator dependant system to a robust, streamlined and flexible system. The unique aspect of the system is its ability to interpret customer data. Phone: (03) 5227 7418 Recent new products include the Express Bill Print and Bill Archive services that link up with the LGS system. Email: [email protected]
60 Seconds with Haydn Williams
Star Sign: Pisces What is your greatest fear?: Heights Nickname: Peppy What is your ideal job outside of Local Person you would most like to sit next to on a Government?: Self employed in own business plane and why: Gail, best friend and wife for 40 years. What would you never leave home without?: Best thing you have ever done/bought for your mum and dad: Reclining armchairs My Mobile Phone
Most memorable punishment from your What is your motto?: Treat everybody equally parents and what was it for: Banned from using dad’s car for coming home late at night after curfew. Favourite music/band /singer?: Andre Rieu Your best and worst memory from school: Best: – Finishing Year 12 What are you reading at present?: Robert Worst – Cadet camp Ludlam’s “ The Bourne Betrayal “ Favourite drink: Shiraz Favourite TV show?: The Sopranos Your ultimate holiday destination: Italy What would you never eat again?: Tripe Funniest person to work with?: Billy Connelly