2009 Student Guide Campus / San Sebastián Campus

List of Contents

University of Deusto February-July 2009 Student Guide

University of Deusto (UD): Presentation...... 5

Before arrival at UD...... 8 Studying at UD ...... 8 UD academic calendar ...... 8 Student Visa (for non-EU citizens) ...... 9 Housing programme...... 12 Access to internet ...... 13 Getting to know Bilbao...... 14 Getting to know San Sebastian ...... 18 Language...... 21 Climate ...... 22 Personal medical insurance ...... 22 Packing ...... 23

Upon arrival ...... 25 From the airport to the accommodation...... 25 Getting to the University Campus ...... 26 Enrollment procedure...... 29 Getting your student card ...... 29 Opening a bank account...... 29 Residency regulations for EU students ...... 30 Residency regulations for non-EU students ...... 31

Living in Bilbao / San Sebastian...... 33 Services available at UD ...... 33 Transportation ...... 40 Communication...... 43 Health care ...... 43 Public libraries ...... 46 Food services ...... 46 Shopping ...... 48 Working in Spain...... 49 Religious services ...... 49

Important numbers ...... 51 University contacts...... 51 Emergencies ...... 51 Reporting theft and robbery...... 52

Upon leaving Bilbao and San Sebastian ...... 53 Administratively...... 53 Academically...... 53

Some useful vocabulary ...... 55

List of banks...... 58

3 Dr. Jaime Oraá Oraá, Rector

Dear Student,

Welcome to the University of Deusto!

We believe that this experience will be an opportunity for you to intermingle with fellow students, professors, experts, practitioners, leaders and a thriving academic community of diverse backgrounds, coming from a variety of cultures of more than 80 countries. Your horizons will break and expand and will allow you to think differently for yourselves and for others. We hope that in this endeavor you make friends and acquaintances and enjoy Bilbao and San Sebastian.

For this reason we have carefully prepared this guide for you. Our goal is to help make sure that your studies at the University of Deusto will bring you fine memories and future success. In order to be part of your project, we have a dedicated team willing and ready to provide you with the necessary inspiration and support during your stay.

Sincerely yours

4 University of Deusto (UD) Presentation

The University of Deusto was founded in 1886. The concerns of the burgeoning industrial class, built on steel, shipping, shipbuilding and the cultural interest of the Basque Country in having their own university, as well as the interest of the Society of Jesus in higher studies converged and brought the university project into existence. In 1916, the "Universidad Comercial de Deusto" received the first group of students which would be the first graduates in Economic Sciences in Spain, 25 years before this degree was officially recognized. In 1963, the Institute of Graduate and Technical Studies of Guipuzcoa in San Sebastian was formed by the integration of three already-existing entities. This institute, years later, would form a part of the University of Deusto. Hence the two campuses in Bilbao and San Sebastian.

The University of Deusto is well known for its capacity in the Social Sciences and Humanities, in particular law, economics and business administration, education and psychology as well as sociology and social work, culture and tourism, languages and communication, international studies and theology. Furthermore, the Faculty of Engineering includes a wide and solid range of options: industrial and electrical engineering, information technology, automated and electronic engineering and industrial organization..

Deusto offers top quality courses including five internationally renowned Erasmus Mundus Master programmes in: Humanitarian Action, Euroculture, Lifelong Learning, Governance and Local Development and Regional Health Systems as well as two European Doctoral programmes in Migration and Diversities and in Peace and Conflict.

5 University of Deusto at a glance - Students: 9.560 - Academic Staff: 2.800 - 26 Bachelor’s Degrees - 51 Master’s Degree - 12 Doctoral Programmes - 38 Specialized Programmes in Continuing Education (and the newly created Deusto Business School) - 15% International Students - 16 International/Joint Programmes - 5 Erasmus Mundus Master Courses - 9 Regions of the world in EM Cooperation Windows: Belarus, Moldova and Ukraine; Russia, Iran, Irak and Yemen, Kazakistan, Brasil, Chile, Mexico, India and the ACP Countries. - 320 Academic partnerships - 94 International networks and projects (31 are coordinated by the University of Deusto) - A newly opened state-of-the-art library – the Deusto Resource Center for Learning and Research (CRAI). - A dynamic university press with more than 800 titles in house - 9 scientific journals and six international series of books corresponding to the different research units

6 Bilbao is the core of a metropolitan area with more than one million inhabitants. Since its foundation, more than 700 years ago, it has been the fundamental factor and the main socio-economic axis around which the Vizcaya region has set its modernisation process in motion.

UD in Europe

UD in Spain

BILBAO DONOSTIA BIZKAIA SAN SEBASTIAN GIPUZKOA

VITORIA-GASTEIZ ALAVA UD in the Basque Country

San Sebastian is the capital city of the province of Gipuzkoa, in the Basque Country. Locals call themselves donostiarras, both in Basque and Spanish. Its population is 183,090 (2007 estimate), and its metropolitan area's population is 405,099. San Sebastian’s picturesque coastline makes it a popular beach resort.

7 Before arrival at UD

Studying at UD Upon selection you will be contacted both by the person responsible of your programme and the Incoming Students Coordinator of the University of Deusto, who will provide you with relevant information for enrollment.

UD academic calendar Academic year Start: September End: June

Semestres Start of the first semester: End of September End of the first semester: Beginning of February Start of the second semester: February 15 End of the second semester: June 30

Holidays Christmas: December 23 - January 6 Easter: April 8 - April 19 Summer: July 1 - August 30

*Specific start/end dates depend on the programme. Your programme coordinator will notify you of the exact dates.

For an updated official calendar, please visit: http://www.relint.deusto.es

8 Student Visa (for non-EU citizens) Once you get your admission letter Once you have been granted admission to your programme, you should IMMEDIATELY contact the Spanish Embassy in your country to know the requirements for obtaining a Student Visa. Please note that it may take several weeks or even months to obtain your visa. You are, therefore, advised to contact the embassy as soon as possible and inform them of your date of departure, if you have already purchased your ticket.

Typically, the embassy will ask for some or all of the following documents: - Pertinent letter of admission from host university indicating the studies to be done and the pertinent dates - Letter of confirmation of accommodation - Copy of insurance policy - A document certifying that the student is able to support himself/herself during the study period (scholarship documents, for example) - Health certificate - Criminal records - Passport-sized photos - Application fees - Details of the study programme

Note: Requirements are different for each type of visa and sometimes for each embassy. Check the website of the Spanish Embassy in your home-country for details.

9 Types of Visas To enter Spain you will need a Student Visa. Depending on the duration of your stay, there are two types of Student Visa:

1. For 180 days or less (student will not be eligible for a residence card in Spain)

2. For more than 180 days, long-stay visa (student will be eligible for a Residence Card in Spain)

It is recommended that you apply for a long-stay visa (Type D) with multiple entries and for a period exceeding 180 days. When applying for your visa, it is important that you specify that you need a visa for the entire duration of your study programme. This will enable you to ask for a residence permit when arriving in Spain.

Note: Once you have entered Spain, it is not possible to change a 180-day study visa into a multiple-entry or longer-stay visa from within Spain.

Residence permit If you have been granted a long-stay visa (student visa for more than 180 days) you are eligible for a residence permit. Getting your residence permit will allow you to stay and travel within the Schengen Zone for a year, with no need of going back to your home country and/or applying for any other visa whenever you want to enter a different Schengen country for a short visit. It is important that you approach the corresponding Spanish Embassy in your home country and ask for the requirements to be awarded this kind of visa. To set up an appointment to apply for your residency permit, please see Ms. Osane Uriarte in the International Relations Office.

Important link for Schengen Visa Applications - http://www.schengenvisa.cc

10 List of Consulates in Bilbao and San Sebastian:

Consulates in Bilbao Consulates in San Sebastian

There is a number of consulates There are three consulates located in located in Bilbao, including: Europe: San Sebatian: Austria, Belgium, Cyprus, Denmark, Consulate of Germany Finland, France, Germany, Great Britain, Greece, Ireland, Iceland, Italy, Italian Vice-Consulate Luxemburg, Netherlands, Norway, Portugal, Sweden Central & South Consulate of Mónaco America: Bolivia, Brazil, Chile, Dominican Republic, Ecuador, El Information for foreign citizens in: Salvador, Guatemala, Mexico, http://www.maec.es/en/Home/Paginas/ Nicaragua, Panama, Uruguay, HomeEn.aspx Venezuela Africa: Ivory Coast, Morocco, South Africa Asia: Philippines, Jordan, Pakistan

For contact information of each consulate, visit: http://www2.bilbao.net/inmigracion/ge stion.asp?codges=6130&i=en

11 Housing Programme Bilbao Campus The University of Deusto helps students to find different accommodation options for the whole period of stay in Bilbao. Accommodation options offered are:

- A room in a shared flat with other student (prices can vary between € 300 and € 400 per month per person). This includes a single room and common areas like the bathroom, kitchen or living room. Water and electricity bills are not included in this price. The cost of these bills is shared between all tenants of the apartment. It is mandatory to hand over a deposit, which usually corresponds to 1 month's rent. The deposit is returned at the end of the stay, if the flat is in the same condition as when it was delivered to students at the beginning of their stay in Bilbao. Internet, phone and cable TV is usually not included. Flats are shared by both male and female students. Most of them have 3 rooms, with common areas to share. A full month of rent shall be paid if the student enters the flat before the 15th of the month and half the monthly rent, if entry is after the 15th.

- Residency at the university residence hall (approximately € 928 per month) This includes a single room with a private bathroom, 3 meals a day (7 days a week), linens, free use of laundry machines, all utilities included, in-room internet. Residence hall facilities include a computer lab, gym, TV room, cafe, cultural activities, etc.

- A room with a local family Full board: approximately € 600 per month Half board: approximately € 450 per month Cooking facilities only: approximately € 300 per month

Deadline to get assistance in arranging your accommodation for the: Autumn semester (Sept-February), June 15 Spring semester (February-June), November 15

The person responsible of the housing programme will provide you with more information regarding accommodation in Bilbao. Contact person: Nekane Garatea Telephone: (0034) 944 139 337 E-mail: [email protected]

12 Notes: Accommodation offers are made in the order that applications are received. Please see the section on Getting to Know Bilbao for some information about the city districts and boroughs.

San Sebastian Campus The objective of the Student Reception and Lodging Service (SAYA) is making students stay more comfortable, pleasant and easy from the very moment they arrive. This office gets in touch with 'Flat Renting', an agency of temporary lodging service, run up by Mr. Ivan Rioja and Mrs. Yuraima Elósegui.

Both SAYA and Flat Renting shall also provide all kinds of information to enable students to fully enjoy and get to know the attractions and benefits of San Sebastian.

For further information please contact: Santiago Serrats Telephone: (0034) 943326319 E-mail: [email protected] Link: http://www.deusto.es/servlet/Satellite/Page/1119946425789/_cast/%2311026099 55345%231102937310449%231107277943028%231119946425789/c0/Deust ulan/Page/PaginaCollMenuN1Template

Access to internet At Home - Access to internet depends on your accommodation. Almost all the flats offered by the housing programme are cable ready for internet. However, in most of them if you want to use it, you have to contract it in any of the Internet shops (Euskaltel, Telefónica, Orange, Cable ONO, Jazztel, Ya.com, Tele2: existing service providers as of December 2008). There are various promotions during the year so it is better to check prices for all of them, to see which one will suit you. The average cost per month is around 60€ per flat. Be aware of contractsas cancellation fees run very high.

At Deusto - There is WIFI in the whole university and four computer labs with free access to internet.

For more information about log-in procedure, please ask instructors at the computer labs showing your student card.

13 You can also purchase internet minutes/hours at an internet cafe. For a list of cyber cafés, please, check the official City of Bilbao and San Sebastian websites: http://www2.bilbao.net/bilbaoturismo/ingles/dcomer/dcomer4.htm http://www.donostia.org/cat/home.nsf/frmswprincipalin?openframeset

Getting to know Bilbao The city of Bilbao was founded on June 15, 1300 by Don Diego López de Haro. Originally a port city, it flourished during the industrial revolution with the establishment of factories and businesses. It is divided into several boroughs and has recently undergone a major development including the erection of the Guggenheim, a new airport, new bridges and a total revitalization of cultural and tourist centres. Boroughs (districts) of Bilbao (not exhaustive):

Deusto

Uribarri

Abando Otxarkoaga Basurto Txurdinaga Zorroza

Begoña

Rekalde

Casco Viejo

For a map of Bilbao's districts visit: http://www.bilbao.net/iconos/mapadistrit/mapa_Z1.jpg

14 1. Abando: Known as the "New Bilbao", you will find the most noticeable city renovations in this are. it boasts modern architecture and facilities. Ensanche: Well known as the commercial centre of the city (between Casco Viejo and Abando). : This is the city's major shopping district. 2. Basurto/Zorroza: It is a well connected neighbourghood, where the hospital of Basurto is located. 3. Begoña: It is a quiet district with good views of the city close to Casco Viejo. The basilica of Begoña is one of the symbols of the city. 4. Casco Viejo: Is the birthplace of Bilbao and the area is now famous for its markets and exquisite shopping. 5. Deusto: An area founded in the late 19th century, it is here the Jesuit-run, illustrious Deusto university is located (near Abando and Uribarri area). 6. Otxarkoaga/Txurdinaga: It is one of the outlying districts of Bilbao, although well connected by public transport. 7. Rekalde: Located in the South area of the city, it is close to the shopping area of Indautxu. 8. Uribarri: It is located behind the town hall and near the university, although it has very steep slopes. Distance between Living areas and the University's campus: - Autonomia (10-15 minutes by public transport, 25 minutes walk), (between Rekalde and Abando) - Campo Volantin - Matiko (10-20 minutes walk), (in the same river bank with the university). - Casco Viejo (10 minutes by public transport, 30-45 minutes walk), - Deusto Area (10-25 minutes walk) - (15 minutes by public transport, 30-45 minutes walk), (between Uribarri and Otxarkoaga) - Indautxu (15-20 minutes by public transport, 45-60 minutes walk) - Begoña (15 minutes by public transport, 30-45 minutes walk) - Proximal to the Guggenheim (10-15 minutes walk) - Uribarri (5-10 minutes by public transport, 20-25 minutes walk) - Getxo (Suburb of Bilbao, near the seashore): 30-45 minutes public transport - (suburb of Bilbao): 30-45 minutes public transport - Student Residence Hall-Colegio Mayor Deusto (5-10 minutes walk)

Note: That Bilbao is a city you can easily walk to different places. 15 UD in Bilbao

Useful Websites Bilbao Official City Website: www.bilbao.net Cultural and Practical Information sponsored by the Chamber of Commerce: www.visitbilbao.info Walking Tour: http://www2.bilbao.net/bilbaoturismo/ingles/qvisitar/bilbaowt.htm Basque Country Official Website: www.turismoa.euskadi.net/ Bilbao Reservation Site - www.bilbaoreservas.com (Hotel and restaurant booking, guided tours and other services)

16 Tourist Offices

Arriaga Turismo (Casco Viejo-In the Guggenheim Turismo Arriaga theater’s ground floor) (Avenida Abandiobarra, 2) In Winter (September to June): In Winter (September to June): Monday to Friday: 11:00-14:00 Monday to Friday: 11:00-18:00 and17:00-19:30 Saturday: 11:00-19:00 Sunday and Saturday: 09:30-14:00 and 17:00- public holidays: 11:00-14:00 ? 19:30 Sunday and public holidays: In Summer (July and August): Monday 9:30-14:00 to Saturday: 10:00-19:00 Sunday and In Summer (July and August): Monday public holidays:10:00-15:00 to Saturday: 09:30-14:00 and 16:00- Metro: / Tram: Guggenheim 19:30 Sunday and public holidays: 09:30-14:00 Gernika Tourist Information Office Metro: Casco Viejo / Tram: Arriaga Artekalea, 8 48300 Gernika (Vizcaya) (Departure Hall) Monday Tel: 946 255 892 to Friday: 7:30-23:00 Saturday and E-mail: [email protected] Sunday: 8:30-23:00 Tel: (0034) 944 710 301 Fax: (0034) 944 7 11 240 Basque Government Tourist Office in E-mail: [email protected] Santurce Maritime Passenger Station. Ferry Bilbao Turismo Terminal (Plaza del Ensanche, 11) 48980 Santurce (Vizcaya) Monday to Friday: 9:00-14:00 h and Tel: 944 839 024 16:00-19:30 h Metro: Abando / Moyua Bakio Tourist Information Office Tel: 94 479 57 60 Lehendakari Aguirre Plaza, 3 Fax: 94 479 57 61 48130 Bakio (Vizcaya) E-mail: [email protected] Tel: 946 193 395 E-mail: [email protected] Getxo Tourist Information Office Playa de Ereaga, s/n 48992 Getxo (Vizcaya) Tel: 944 910 800 Fax: 944 911 299 E-mail: [email protected]

17 Getting to know San Sebastian For the privileged position San Sebastian occupied, with its sheltered port, ironworks and shipyards were established all along the Urumea river in order to build ships this led to a very important maritime commerce and meet the needs of the growing commerce.

After the civil war in the 1930's, industry boomed. As a result, the population increased and more houses were built.

San Sebastian continues to evolve, designing a modern city on the threshold of the 21st century. Examples of these new initiatives are the Zurriola Beach, the Kursaal Center, the rehabilitation of The Old Part, the impulse given to housing in Amara-Osinaga, the Banks of Loiola, Intxaurrondo, Venta Berri and Aiete and the creation of technological parks and ample sport facilities.

Boroughs districts of San Sebastian (not exhaustive):

Alde Ulia Gros Zaharra Bidebieta

Igeldo Egia Intxaurrondo Erdialdea

Antiguo

Altza

Aiete Loiola Martutene

Amara

Añorga

18 1. Aiete: This is an extensive and residential neighborhood.

2. Parte Vieja (Alde Zaharra): It is the old part of the city.

3. Altza: Borough on the east of San Sebastian with a marked identity.

4. Amara: It was founded at the end of the XIX century. The central bus station is located in Amara, as well as the University of Deusto, located in between this area and Egia, near Urumea river.

5. Antiguo: Located in “La Concha” bay. It was an industrial area but has changed into a more cultural area.

6. Añorga: Neighbourghood located in the pheripheri of San Sebastian, mid way to the town of Lasarte.

7. Bidebieta: It is a residential area closet o the Pasajes fishing port.

8. Centro: It is the city center and includes the areas of Alde Zaharra (old quarter), Erdialdea, Gros or Egia.

9. Egia: It is an area with several slopes, and stairs, near Urumea river.

10. Gros: It used to be an industrial area but has developed and become a commercial area, near Gros beach.

11. Intxaurrondo: In the high area of the city, it is where the shopping centre Garbera is situated.

12. Loiola/Martutene: Neighborhood close to Amara. With the new footbridge over the Urumea river, inaugurated in January 2009, it is only 10 minutes to arrive to the university campus.

13. Ulia: One of the hills surrounding San Sebastián, from where you can walk to Zurriola beach or Pasajes port.

19 UD in San Sebastian

Useful Websites San Sebastian Official City Website: www.donostia.org/ San Sebastian Tourism: www.sansebastianturismo.com/ Basque Country Official Website: www.turismoa.euskadi.net/ Walking Tour: http://www.donostia.org/CAT/Home.nsf/frmswPrincipalIN?OpenFrameset Donosti in the Basque Country Official Website: www.paisvasco.com/donostia/

20 Tourist Offices

San Sebastian Tourism Hondarribia Tourist Office Boulevard, 8 Javier Ugarte Kalea, 6 20003 Donostia-San Sebastian, 20280 Hondarribia, Guipúzcoa Guipúzcoa Telephone: 943 645 458 Telephone: 943 481 166 Fax: 943 645 466 E-mail: E-mail: [email protected] [email protected]

Irún Tourist Office Zarautz Tourist Office Shopping Centre. Bº Behobia, s/n Nafarroa Kalea, 3 20305 Irun, Guipúzcoa 20800 Zarautz, Guipúzcoa Telephone: 943 622 627 Telephone: 943 830 990 Fax: 943 835 628 E-mail: [email protected]

Zumaia Tourist Office Kantauri Plaza, 13 20750 Zumaia, Guipúzcoa Telephone: 943 143 396 Fax: 943 861 531 E-mail: [email protected]

Language There are two official languages in the Basque Country: Basque and Spanish. Spanish is spoken by all of the inhabitants. Euskara, which is used in a more limited manner, is the Basque Country’s own original language. In the city, most signs and official publications are often bilingual. Many Basque people also speak French or English.

Something to note: if you are trying to locate an address using Google Maps and are having a hard time with the Spanish street name, try using the Basque name.

Online Dictionaries and Translators: English/French/Italian/German/Russian to Spanish: www.wordreference.com El Mundo: http://www.elmundo.es/traductor/index.html?a=9673b6b55277461fe78e52a888 9e0090&t=1229410558 Babel Fish: http://babelfish.yahoo.com/ Spanish dictionary: www.rae.es/rae.html

21 Climate The Basque Country has an oceanic type climate, humid on the coast and continental in land. The temperatures are mild throughout the year, with rain more frequent in the spring and autumn, temperate winters and summers which are not very hot. Te average temperature in summer is 20º C and 8º C in winter.

For beach goers the average water temperature range from 9º- 13 º C in the winter months and 19º-22º C during the summer.

Personal medical insurance EU citizens will need the European Heath Insurance Card or a private insurance coverage.

Non-EU citizens will need a private insurance coverage in Spain. You may have to submit copies of these documents to the Embassy for your student visa application, as well as to the university.

In case of emergency, keep a copy with you while living and travelling abroad.

The typical procedure for medical assistance is that you contact your insurance service provider for a list of accepted medical providers located in your vicinity (i.e. in Bilbao), you make arrangements directly with them and pay for the service and treatments up front, then submit your receipts and other documentation back to your insurance provider for a refund. Full procedures should be listed in your insurance documents.

22 Packing Before leaving home, be sure to: - Check Luggage restrictions and weight limits – these differ depending airline so please check with your airline or travel agent. - Notify your bank and credit card company that you will be using your cards outside of your country - if your bank/credit card company is not made aware that you will be living outside of your home-country, foreign transactions could be seen as unusual and access to your accounts could be blocked. - Update your dental care: We strongly recommend that you have all necessary dental care in your home country before leaving. The cost of dentist service in Spain is high and not included in your insurance coverage.

We recommend that you pack the original and at least 3 copies of the following documents: - Passport and insurance - Admission letters - Scholarship documents (if applicable) - Apartment/Flat lease contract (if applicable), plus address. - Several ID photos – white background size requirements: 4 cm length, 3 cm width (1.5/8" inch length, 1.1/4" inch width)

Also, we suggest you pack the following items: - Electric current - In Spain, it is 220 AC in 50 cycles. Do not forget to bring plug adapters if needed. (picture is here: http://upload.wikimedia.org/wikipedia/commons/e/ef/Schuko_plug_and_socket.png - Raincoat, boots, umbrella. - An unlocked mobile phone. - Laptop, including an external hard drive for backup files storage. - Home country banking details: Probably, you will be opening a new bank account in Spain. However, in case of emergency, you might want to use a credit card or Internet banking from your home bank. Come prepared and with the knowledge of international rates for international banking. Check with your bank, for example, about the commission they charge when you withdraw cash in Spain. Be sure to notify your bank that you might be conducting banking in Spain over the course of your study time. Sometimes, credit cards work overseas only when you notify your bank. - Prescription/medication: Check with your airline about medication restrictions. Prescriptions from other countries are not always accepted into the EU but your doctor in Spain can rewrite them for you. Please note however, that brands vary from country to country, so you might not obtain the same medication as you are accustomed to. Wherever possible, bring a supply of the prescriptive drug you need to last your entire stay. Obtain a doctor's prescription or note for any

23 prescription drugs you are bringing with you in order to permit smooth customs inspection. Also check if you have any medical documents you should show doctors in Spain. - Extra Contact Lenses or Prescriptions From Your Eye Doctor: Buying contact lenses and eyeglasses is costly and you will not receive any medical coverage for this type of health care. - Sturdy Shoes, Boots and/or Sneakers: These will serve for hiking, for cycling and walking. Spain is a beautiful country for day-hikes. - Warm Clothes: Jackets, sweater, scarves, thermal underwear, socks, gloves, etc… Or you can purchase them here at a cheaper price if you watch out for sales and promos or if you get them in flea markets. - Euro -We highly recommend bring some Euro currency. Although you can exchange your currency into Euros at any Spanish bank or at the airport, it's convenient to have at least your first 100 Euros on hand. Also, don't forget to bring enough cash for your first months' rent, plus deposit. You may be required to pay these on your first day.

Note: There are a very few oriental markets where you can purchase basic Chinese, Thai, Indian, and Middle Eastern food ingredients in case you want to buy some typical spides from your home country

Expected budget for your first month in spain is 1.060€ approximately. This would include: First Month's Rent € 350 Rent Deposit € 350 (to be returned at the end of the stay) Mobile Phone SIM Card (optional) € 20 Monthly Transportation Pass (optional) € 30 Internet Service (optional) € 60 Supermarket food € 250

24 Upon arrival

From the airport to the accommodation

Bilbao San Sebastián

If you have booked accommodation through the housing programme of the University of Deusto, you already ought to have all the details with you. If not, be sure to have the address of your accommodation and the contact phone number written down. It would also be a good idea to have your route mapped out.

In the case of arrival to the Basque country through Bilbao airport. Located inside Bilbao's airport – at the Departures Hall-, there is an information desk. It is recommended you obtain a city map of Bilbao or San Sebastian and details on how to get to the city. If you require hostel information, you can easily find that in the Tourist Information Office, also located inside the airport.

How to get to the city centre: How to get to San Sebastian from Bilbao airport:

1st Option (Cheaper but it takes longer): Directly outside the airport building – at the Arrivals Area-, you will find a bus stop (to the right and down the steps from the exit). Take the yellow bus “Bizkaibus” Single ticket price: € 1,10 NOTE: You can only pay with cash. Hours of Operation: Runs every day from 06:15 h to 23:15 h every 30 minutes. Stops: Airport – Alameda Recalde, 14 (closest stop to the university) – Gran Vía, 37- Gran Vía, 74 – Termibus For further information, visit: www.bizkaia.net

If your accommodation is not located In Bilbao you must get off the bus at near one of the bus stops, your best the last stop: Termibus Bus Terminal, option is to get off at the last stop, where you can take the bus Bilbao- which is the main bus station of San Sebastian. Tickets can be bought Bilbao called "Termibus Bus at the “Autobuses PESA” stand (tel Terminal". From there you can take a 902101210) or ALSA taxi which will average you a cost of (http://www.alsa.es/portal/site/Alsa). about € 7, or a cheaper means of Departures from Bilbao (Termibus transport such as the metro, bus, Bus Terminal) to San Sebastian (Plaza train or tram (see Transportation of Pio XII): 6.30 h to 22.00 h from this Guide). Monday to Friday. On Saturdays, Sundays and Public Holidays, from 9 h to 22 h. every hour. It takes one hour to get to San Sebastian and it € costs 9.20. 25 Bilbao San Sebastián

2nd Option: If you opt for a taxi 2nd Option: (More expensive but directly from the airport to your easier): Take a taxi to the Bilbao accommodation, the price will be Termibus Bus Terminal (it costs approximately € 25. Taxi Stop is right around € 25). Read how to get to outside the airport exit. San Sebastian from Bilbao in 1st Option, Departures from Bilbao. NOTE: This is your only means of transportation if travelling between 23:15 h - 06:15 h

There is a currency converter's desk at the airport – main hall-, as well as 8 ATM machines and 5 banks (Santander, BBK, BBVA, Caja Madrid and La Caixa), accepting the main international credit cards. Other services at the airport include: medical assistance office, open 06:00 h- 23:30 h, Meeting Place, National Police, Municipal Police, as well as Lost and Found.

The airport has several restaurants you can purchase from. Cafetería Derio is opened the latest, with hours of operation: 07:00 h- 24:00 h. It is located in the arrivals terminal of the airport.

Getting to the University Campus

Bilbao San Sebastián

After you have arrived and settled into your accommodation, you will want to visit the University of Deusto.

The address is The address is: Avenida de las Universidades 24 Camino de Mundaiz 50 48007, Bilbao 20012, San Sebastian Tel: +34 944 139 000 Tel: +34 943 326 600

Once you arrive at the university, stop by the International Relations Office and present yourself to the Incoming Student Coordinator, Ms. Osane Uriarte.

26 Bilbao Campus

Three buildings: La Comercial (on the left), La Literaria (in the middle) and the glass building (on the right)

27 San Sebastian Campus

28 Enrollment procedure Before your arrival, you should have received a letter with detailed information on: - The list of required documents needed for enrollment at Deusto; - The academic offer for your field of studies; - The arrival and enrollment dates; - The procedure to follow and your contact person.

Once you arrive, you need to present yourself to officially enroll.

NOTE that each programme is different, so please follow carefully instructions given and check with your contact person (who is specified in the letter) for exact details of this process.

For more information regarding application documents and form, visit the International Relations website: www2.relint.deusto.es

Getting your student card Once registered at UD, you will receive your Student Card that will give you access to the Library 2nd parking facilities on campus, printers in the computer rooms, as well as student discounts to museums, cinemas and other services around the city. Be sure to ask for student discounts including boutiques, service shops and restaurants, etc. There is often a discount offered, though not always displayed.

Opening a bank account Within the Basque Country there are several banks. You can choose whichever you consider the best option. For further information please contact your programme coordinator. Please note that banks are only open in the morning from 8:00h to 14:00h. See list of banks.

In several banks, you will find options for youth (under 30) who may be entitled to no-fee banking. Be sure to ask for this option when opening your account. Ultimately, the choice as to which bank to choose is yours. Things to consider are transaction fees, yearly maintenance fees, ability to obtain a debit/credit card, options for internet banking and convenience of ATMs.

29 Residency regulations for EU students EU citizens have the right to freely enter and leave the country, as well as to circulate and to reside in Spanish territory. In order to enter Spain, as well as to reside in Spanish territory for a period of duration inferior to 3 months, only a valid passport or identity card is required. For longer stays, within the first 3 months, all the students must register at the Oficina de Extranjería (Service for Foreigners) in Gran Via, 50.

30 Residency regulations for non-EU students Getting the residence card In order to have legal migratory status on the territory of the Spanish State and to ensure free travel mobility within the Schengen Zone you will need a Residence Card. Residence cards are only provided to students residing in Spain for periods exceeding 180 days.

Please note that obtaining a residence card is compulsory for all students residing in Spain for more than 180 days. If this is your situation and you fail to obtain a card within the first three months of your arrival in the country, you will be considered as an illegal resident; so please take care of this as soon as possible. The card is not linked to Spanish social security but is required to prove your legal residency in the country.

For students residing in Spain for 180 days or less, there is no further municipal, regional, or national registration required. Passport visas and customs' entry stamps are enough to ensure a legal stay in the country throughout the period.

NOTE: Upon arrival to arrange a date to apply for the residency card, all students must talk to:

Bilbao San Sebastian

- Incoming Student Coordinator: - Business: Elena Lamarain Osane Uriarte ([email protected]) ([email protected]) - Humanities: Pilar Rodríguez ([email protected]) - Tourism: María Navarlaz ([email protected]) - Social Work: Mabel Segú ([email protected])

And bring the following documents: - Two copies of your passport and two copies of your visa - 3 passport size photographs (with background) - Letter of acceptance of the University of Deusto or registration letter (an official letter that proves that you have been accepted by the University of Deusto) plus a copy of it - Letter specifying your economic means, the grant you are receiving, plus a copy of it - Copy of your health insurance - Registration in the city council (only for SS).

31 Once your folder is ready it will be sent to the Police and you will be given an appointment to collect your residence card at:

Bilbao San Sebastian

Jefatura Superior de Policía Comisaría de Policía. Gordoniz 8 Negociado de extranjeros 48010, Bilbao José María Salaberria, 19 Office hours: 9:00 to 14:00 20.10 Donostia-San Sebastian

Website: http://www.mir.es/SGACAVT/extranje/regimen_general/exttarjeta/solicitud.html

N.I.E. (Numero de Identidad de Extranjeros) Essentially, the N.I.E. is a fiscal number identifying people having "business" in Spain and since 1990, everyone entering into Spain is required to obtain this number. This is not equivalent to residency in Spain though you will be issued one automatically when applying for residency. A N.I.E. is a number required for the purchase of property in Spain, to enter into a contract for telephone service, other accommodation utilities and used in order to open most bank accounts.

Contact persons, see Getting the residence card

Extension of Residence Cards If an extension of residence card is needed, you will have to re-apply for a new residence card. This can only be done one month prior to the expiration of your residence card. You need to bring the same documents you did when first applying plus a copy of your residence card.

Contact persons, see Getting the residence card

32 Living in Bilbao / San Sebastian

Services available at UD Learning Spanish As part of the academic programme, Deusto University offers international students on mobility programmes the possibility of enrolling on either intensive or regular Spanish Courses for foreigners.

All students taking part in international programmes of Deusto University –which include mobility programmes, bilateral agreements between universities and holders of international grant programmes of Deusto University- are exempt from registration fees for the Spanish courses for foreigners, and must only pay for school materials.

Before your arrival at UD, you will be given indications on the enrolment by your contact person.

The University of Deusto also offers Tandem Programmes, consisting of two native speakers of different languages meeting to study each other’s language together. Tandem learning is also an opportunity to exchange information about each other’s culture. The meetings can be arranged individually. For more information visit the International Relations Office Web site: http://www.relint.deusto.es

For information about language courses outside of UD, ask your Spanish language instructor.

Social Assistance UD offers social assistance, providing support services to assist students with social, personal or family concerns that may affect their academic life. This service mainly seeks to enhance students' quality of life at the University, paying special attention to disadvantaged students or those with specific problems. It also aims to promote the integration of all students into university life, with the support of other services.

The Social Assistance Service is headed by a social worker and is located in the main building of the Bilbao Campus (next to the coffee bar). e-mail: [email protected] Tel.: +34 944 139 362

33 Further to this, UD also offers Guidance services to guide students in those aspects which may improve their learning and adaptation to university life. UD considers Student Guidance as being crucial not only in the information process, but also in the support and help it may provide in decision-making that may affect students' academic performance and personal well-being.

A coordinator and a number of tutors in each Faculty or School will provide students with personal or group tutorial schemes.

NOTE: All services are free and in Spanish.

DeustuLan (UD Students’ Labor-Market Integration Center) DeustuLan helps students with a degree from UD to find employment or create their own company. A highly qualified team takes advice and helps you to face the access to the labor market.

Contact Information Campus Bilbao-Edificio Centenario Avda. de las Universidades, 24 48007 Bilbao Telephone: +34 944 139 351 E-mail: [email protected] Website: www.deustulan.deusto.es

Libraries and digital facilities Bilbao San Sebastian

The University of Deusto is equipped The New Library is conceived as a with a new Library, the Resource Centre of Resources for Learning and Centre for Learning and Research Research (CRAI) and it is aimed not (CRAI), built by Moneo and located only at research, but also training, next to the Guggenheim Museum. learning and continuous education. It consists of 2,314 square metres with It houses close to one million volumes the following facilities: and offers a thousand places for individual researchers as well as Modern study rooms with direct multiple seminar rooms for team work access to 35,000 monographic and group debate. volumes. (of a total of 135,000 volumes)

34 Bilbao San Sebastian

The building has 10 floors and is Periodicals room, with direct access to furnished with the following facilities: the last six years of more than 700 reading rooms, collections, a titles. mediatech archive, a café, a car park and the latest technological Teledocumentation room, with equipment. computers that allow access to electronic resources, consultations of data bases and visualisation of other resources. It has 400 study places.

35 Cafeteria Bilbao San Sebastian

The campus disposes of a Cafeteria in The campus disposes of a each building (“Edificio Literaria” and cafeteria/restaurant where students “La Comercial”) where students may may have anything from a snack to a have anything from a snack to a meal full meal in the dining room. (breakfast, sandwich, burger...). Hours: Monday-Friday: From 8:00 h. to Hours: 20:00 h. Monday-Thursday: from 8:00 h. to Saturday: From 9:00 h. to 13:00 h. 18:45 h. Dining room hours/self-service: Friday: from 8:00 h. to 18:00 h Monday-Friday: From 13:00 h. to 15:30 h.

Travel Agency Carlson Wagonlit Travel Location: Main Building (Edificio Literaria) Bilbao Campus Hours: Monday – Friday: 9:00h -13:30h , 15.30 - 18:30h

Bookstores Bilbao San Sebastian

Books and stationery Photocopies, stationery, books… Location: Main Building (Edificio Location: Near Mateo Ricci Building Literaria) Hours: Monday-Friday 8:30 h -20:30 h Hours: Monday – Friday: 9:00h - Saturday 9:00 h – 14:00 h. 18:30h

36 Computer Lab & Printing / Photocopying Bilbao and San Sebastian Computer Centres have at their disposal a team of monitors to help tutor and assist in resolving difficulties with regard to installations, operative system and applications at the Computer Centre. You have free Internet access in the Computer Centre although visiting "chat rooms" is strictly prohibited. Downloading files and the modification or erasing of existing files is strictly prohibited; as well as the fraudulent copying of installed applications and the use of material for activities not directly associated with the use of the facilities. Under no circumstances is eating, drinking or smoking allowed in the Computer Centre. Bilbao San Sebastian

Location: Behind the Main Building Location: Ground Floor Mateo Ricci (separate ‘house-like’ building called Building ‘Caserio’) The Computer Centre is open: Hours: Monday – Friday: 8:30h - Monday through Friday: 13:45h and 15:30h - 19:00h 9:00 to 21:00 h. Saturdays: 9:00 to 13:00 h.

Socio-Cultural Activities This service offers a wide range of socio-cultural activities: voluntary groups, NGOs, theatre, mountaineering, contests, concerts, exhibitions.

For more info contact: Bilbao San Sebastian

Location: The Gaurgiro office is on the Location: The Gurya office is next to corridor in the main building the notice board for academic marks, - Social activities: Social voluntary photocopying and Sports service (Nahimena) - Gurya Social: NGO-Volunteering E-mail: [email protected] group Ellacuria - University and Development-Cultural - Gurya Cultura: Literature, music, activities: theatre and literary photography and cinema workshop; university choir, debate The person in charge is Juan Pagola forum Tels: 943-326283 and 943-326600 E-mail: [email protected] E-mail [email protected] - Workshops and contests: Meditation practices, first aid, and photography, painting, … contest E-mail: [email protected] 37 Sports The Sports Department provides different sports activities, as well as organizes different teams or individual sports championships and activities which are open to all UD students. If you are interested, please stop by the office of the Sports Department for information as regards training schedules.

Location and contact information: Bilbao San Sebastian

Location: Second cloister in the Location: In front of the Arrupe Literaria Building. building,on the ground floor close to Responsible: Fernando Asenjo the Gurya Office and Pastoral Service Working hours for assistance to Contact: students: Resposible: Santiago Serrats Monday - Friday 10:00 h.- 13:00h. Working hours: and 16:00 h.-18 h. Tels: 943-326319 and 943-326600 Tel/Fax: 944 139 047 E-mail: [email protected] E-mail: [email protected]

The University is provided with free sports facilities (Bilbao campus). For reservations, go to the locker rooms located on the side of the "Comercial" building and show your UD Student Card.

As a Deusto student, you can get a Card from the Municipal Sports Service. The card allows you to use the facilities of the centers and to participate in all courses and activities organized by the Municipal Sports Services. For more detailed information about the facilities in each center, please check with the Sports Office (Deusto Deporte)

In Bilbao, the cost of the Sports Card is 62 €, and it is valid from October 1, 2008 to September 30, 2009. The deadline for obtaining the card is June 30, 2009.

In San Sebastian, you can get the sports card for the Municipal Polideportivo of Zuhaizti, valid for a year, a semester or four-month period. The price is about 66 Euros (annual), 33 (semester) and 25 (four months).

The University of Deusto has also agreements with some gyms and private sports centres. For a complete list of these centres, please check in the sports office. These agreements allow Deusto students to benefit from discounts on registration fees.

38 The Engineers vs. Deusto Rowing Race is an event of long-standing tradition in Bilbao. It is an annual competition between the rowing team of the Engineering School of Bilbao and the rowing team of the University of Deusto. The race runs 4 miles (7.408 meters) in the Bilbao estuary between Erandio and the City Hall of Bilbao. Deusto has won the race 16 times, and Engineers, 11.

Pastoral or Chaplaincy Service The University Pastoral Service and the Chaplaincy offers different activities to integrate faith into your daily life. Therefore, it offers spiritual support and the possibility of taking part in conferences, retreats, spiritual exercises, mass, prayer workshops, and pilgrimages like Way of St. James (“Camino de Santiago”).

Bilbao San Sebastian

Location: Ground floor, second cloister Location: In front of the Arrupe of the Literaria Building. building, on the ground floor in the Responsible: Pello Azpitarte takes Gurya Office Tel: 944 139 325 Responsible: Jon Casado E-mail: [email protected] Tel: 943-326259. E-mail: [email protected]

39 Transportation

Bilbao San Sebastian

Within Bilbao, there are many ways Within San Sebastian, there are many to get around -local bus, metro, ways to get around -local bus, taxi tram, taxi and on foot. or by foot. You can find updated information on - www.bilbao.net the different ways of mobility in the For travelling within Bilbao. city: The price of the single ticket is € 1.15, http://www.donostia.org/taxo.nsf/fwN with Creditrans € 0.55. web?

Metro - www.metrobilbao.net Dbus Opening hours - Sunday to Thursday http://www.dbus.es 6:00 – 23:00 h, Friday 6:00 – 2:00 h For travelling within San Sebastian. and all night on Saturdays. Metro day The price of the single ticket is € 1.20, pass – € 1,70 at night. Single ticket: € 1,40-€ 1,60 Unlimited trips, € 3 Taxi Companies Asociación Radio Taxi Donosti: 943 Tram - www.euskotran.es 464 646 Taxi Alcalde Arruti: 609 400 347 Tram day pass - Unlimited trips, € 3 Txita Txirridak, S.L.L.: 943 465 728 Vallina Hermanos, SA.: 943 393848 Taxi Companies Radio Taxi Bilbao: 94 444 88 88 Bike Path Radio Tele Taxi: 94 410 21 21 There are 27 km of cycle line, called Radio Taxi Nervión: 94 426 90 26 bidegorris, for bikers to use as a means of transportation. For more Bike Path information ask in the tourist office Bilbao City Hall is promoting the use To rent a bycicle of the bicycle as a means of - Amara Bike (Plaza de los Estudios, 2. transportation in the city, building Tel: 943.457367) every year more km of cycle lines, - Bici Rent Donosti (Avenida de la called bidegorri. There are city loans Zurriola, 22. Tel: bikes for free, usually available in the 943.29.08.54/655.72.44.58) tourist offices or municipal sports - Bici Rent Colon (Paseo de Colón, 54. centres in many major districts from Tel:943.29.08.54/655.72.44.58) May to December (and several cultural - Bicicletas Alai (Avenida de Madrid, tours to do by bike). 24. Tel.943.47.00.01/656.70.10.24)

40 Bilbao San Sebastian

You can get maps with the bidegorri - Green Services: rents cycles and routes from the Tourism Office. offers guided excursions and cultural routes - Information and reservations: Payment Tels: 943-260598 / 600-445697. Creditrans The Creditrans is a bonus pass which Train lets you travel at a discounted price. Euskotren: www.euskotren.es This card is valid for the following: Renfe Cercanías-Commuter Train: Metro, Tram, Bilbobus (local buses), www.renfe.es Bizkaibus (provincial network), Artxanda cable railway, Hanging Bridge (Puente Colgante), Euskotren and Feve trains. Once you have purchased a 5, 10 or 15 € credit card, you will be charged everytime you hop on public transport and have the card validated. This card will never expire and deducts money each time it is swiped (i.e., you can insert this card in the machine twice to pay for 2 people to travel). If you hardly-ever travel, you can buy the single ticket; however, it may not be the most economic solution.

For more information, visit: www.creditrans.com

Bilbao Card In addition to free transport, this card offers discounts in museums, restaurants, shops, etc. It can be purchased at the Tourism office and Bilbao Lodging. (Prices: 1 day: 6 euros, 2 days: 10 euros, 3 days: 12 euro

41 There are many ways to get to the Basque Country from within Spain and Internationally -air, boat, car and train.

Bilbao Airport http://www.aena.es/csee/Satellite?cid=1047658432525&pagename=subHome&S MO=1&SiteName=BIO&c=Page&MO=0

Bus The Termibus Bus Terminal offers a centralised, accessible and uniform service, offering connections to the rest of the urban and metropolitan transportations within the city and to national and international destinations: http://www.termibus.es/index.php?idi=en

Train Euskotren: www.euskotren.es FEVE: www.feve.es Renfe Cercanías-Commuter Train: www.refe.es

Boat To and From Portsmouth (UK) to Bilbao P&O Ferries - www.poferries.com

Car Driving - As a general rule, foreigners may drive using the driving license issued in their country of origin for the first 6 months in Spain. When they have obtained some kind of Residence Permit, they have a further six months during which they may continue to use the driving licence issued in their country of origin.

Motorways, visit www.europistas.es

Rental Companies Avis - www.avis.es Europcar - www.europcar.es Hertz - www.hertz.es National Atesa – www.atesa.es

42 Communication Locutorio There are several places equipped with telephone cabins which can be used to make both national and international calls.

Calling Card You can buy the pre-paid card both on-line or in supermarkets, tobbaconist’s (estacos in Spanish: An establishment selling tobacco, stamps, bus and subway passes and other products whose sale is restricted) or telephone booths and then use it in every telephone.

Mobile To avoid long-term contracts, the best option is to buy the pre-paid SIM card, so that you can purchase the exact number of minutes for talking. Be sure, however, to have your mobile.

Post Service It is called “Correos” and is usually open from 8:30 to 20:30h. For more information please check the following web page: www.correos.es

Health care General Emergency number is 112.

In case of illness (not emergency situation) you can use your European Health Insurance Card / private insurance in any of the Medical Centres: - Local Clinics (provided by Social Security) - Private Clinics

General hours for non-emergency medical assistance is 8:00 - 20:00.

Please keep your insurance documents including insurance company contact details, as well as medical identification cards on you at all times in case of health problems.

All medical centers are clearly marked with a red cross in any Tourist map. Check for locations nearest to your accommodation.

43 For an online list of Health Centres, please visit: Bilbao San Sebastian

http://www2.bilbao.net/inmigracion/ge http://www.donostia.org/info/Centros. stion.asp?codges=33&i=en nsf/frmWeb?ReadForm&ordenEntidad =0045&entidad=Servicios%20Sanitario s&ordenSubentidad=0020&subentidad =Centros%20De%20Salud&pag=1&id =C587568315764&idioma=cas

If you require a prescription, please see the following websites for a complete list of day and night pharmacies: Bilbao San Sebastian

http://www.cofbizkaia.net/COFBI/guard http://www.donostia.org/info/Centros. ias.nsf/fwFarmaciasGuardia?OpenForm nsf/frmWeb?ReadForm&ordenEntidad &Zona=BILBAO&Municipio=BILBAO =0045&entidad=Servicios%20Sanitario s&ordenSubentidad=0010&subentidad =Farmacias&pag=1&id=C5875683157 64&idioma=cas

EU Nationals: EU Citizens may use the local Social Security Services. However, before leaving for Spain, you must first complete and submit an European Health E-111 form at the Social Security office in your country. Be sure to bring the original copy on your trip to Spain.

In case you have a private insurance plan, you must follow requirements specified by your particular service provider.

Non EU Nationals: Since there are a variety of insurance plans, you must be sure to follow requirements specified by your particular service provider, as listed in the insurance policy, in order to avoid situations where expenses would not be reimbursed.

- In the case of InterPartner, if you need to see a physician, call the number on your policy (English/Spanish). They will provide you the phone number of a physician whose services will be reimbursed to you and then you can feel secure booking an appointment.

44 - In the case of ACE Europe check the following web page for details and claim procedures: http://ec.europa.eu/education/programmes/mundus/insurance_en.html

Dental care Generally, medical insurance does not cover dental work. However, in case of emergency, you should follow regular procedure and access medical emergency service, or dial 112. There is a list of private dentists in Bilbao and San Sebastian business directory (www.paginasamarillas.es) and as an alternative; you could access service through the Faculty of Medicine and Odontology of the University of the Basque Country. They have a campus in Leioa, where you can get dental services by appointment. Contact phone numbers are: +34 946 012 942 / +34 946 012 941.

Please note that waiting lists average 2 months or more and that only Spanish is used for communication.

City socio-cultural activities

Bilbao San Sebastian

Bilbao city hall publishes every two An updated cultural offer of San months a free guide, which helps you Sebastian can be checked at: to get to know the city a little better http://www.donostiakultura.com/index and above all, its people. c.php

In the guide you will find information about police, emergencies, transportation, communications, hotels, maps, cultural calendar, art, performance, fairs and conventions, shopping, gastronomy, nightlife or sports.

You can get them in Bilbao Tourist Office (BIT): Plaza del Ensanche, Bilbao Or ask for them to Nekane Garatea ([email protected])

45 Cinemas There are several cinemas in Bilbao and San Sebastian. The “movie goers” day is Monday. Prices average: 4,8 € - Monday 6,5 € - Saturday and Sunday, and Holidays 6 € - Tuesday to Friday NOTE Most of the films are dubbed into Spanish and not subtitled.

Public libraries

Bilbao San Sebastian

There are 14 libraries in Bilbao divided There are several public libraries in the in seven districts For more information city neighborhoods. For more about the public library system in information, visit: Bilbao (including locations, operating www.bibliotecaspublicas.es/donostia/in hours, obtaining a library card, dex.jsp services, etc), visit: Koldo Mitxelena http://www.bilbao.net/Bibliotecas/ www.gipuzkoakultura.net

Food services Supermarkets Bilbao and San Sebastian have a number of supermarket chains and also smaller, individual stores (including ethnic grocery stores, which are mostly located in the neighborhood called San Francisco in Bilbao).Typically, supermarkets are open from Monday to Saturday and the majority of stores and malls are closed on Sunday.

Within the week most of the public institutions are closed for few hours (from 13.30 h to 16.30 h, depending on the place) but you can find some small groceries which are open all day long within the whole week.

Approximately prices: 1 loaf of bread ...... €1 1 litre of milk...... € 0.80 1 kg. of rice...... € 1.35 1 litre of oil ...... € 3 1 box of biscuits ...... € 1.50 1 kg. of macaroni...... € 1.10

46 Restaurants and Bars Bilbao and San Sebastian have a lot to offer to the typical food lover. One can find many types of cuisine here, such as Spanish, Basque, Asian, Vegetarian, Middle-Eastern, Fast-food options, Ice cream shops, and vegetarian.

In Restaurants during the day (13:00 h – 16:00 h.) you can order a Menú which is a set of meals (first dish: salad or soup; second dish: meat, fish or pasta; with dessert and drink – usually all inclusive in price: € 8,50 - € 15)

In the Basque Country there is a tradition of pintxos / tapas (€ 1, 50-€ 3), the finger foods usually made of bread and other ingredients. Pintxos are served basically all day long, and you can try them in most bars.

Prices at restaurants usually include service charges; however, in the case of taxis, a 5 to 10% gratuity, or similar, is usually given (although not obligatory). For hotel staff, such as luggage handlers, happily accept a tip of just one or two euro.

For a list of restaurants, pintxo bars, cafés and cyber cafés, please visit the websites of the tourist office of Bilbao and San Sebastian: http://www2.bilbao.net/bilbaoturismo/ingles/dcomer/dcomer.htm. http://www.donostia.org/cat/home.nsf/frmswprincipalin?openframeset

47 Shopping Bilbao San Sebastian

Bilbao has enough stores to please all San Sebastian has enough shopping to types of shoppers. You can find shops please all types of shoppers. You can in many parts of the city. find shops in many parts of the city. - Shopping Centers - Bidarte & - Shopping Center – San Martín in Zubiarte Centro area. - Main Shopping Street - Gran Via - Shopping Districts - Alde Zaharra and - Shopping Districts - Casco Viejo & Centro areas Indautxu - Everyday Items at a Low Price - - Everyday Items at a Low Price - Chinese Shops (located throughout Chinese Shops (located throughout the city) the city) Also, San Sebastian has a number of Also, Bilbao has a number of flea markets throughout the year in markets throughout the year and in different parts of the city. The largest different parts of the city. The two is the San Martin, which has been largest are the Riverside Market & the living a great change during the last Ensanche Market. Visit the city's period. official website (www.bilbao.net) for more information on location and Visit the city's official website: times. (www.donostia.org) for more information on location and times. Just outside of the city of Bilbao, you can find a large outlet mall located in Barakaldo.

The address is: Parque Comercial Megapark 48902 Barakaldo (Vizcaya). How to get there by public transport: Metro: L2- Paradas: o Bagatza Bizkaibus: 3136-3144 (Bilbao-Barakaldo) 3337 (Muskiz-Bilbao) 3129 (Lutxana-Barakaldo) 3142 (Santurce-Barakaldo)

NOTE: Most stores are open Monday - Saturday from 10.00h a 22.00h and closed on Sundays and public holidays.

48 Working in Spain If you're going to be hired for work, the company hiring you must go through the necessary process of applying for your work visa. For more information on this process visit http://www2.bilbao.net/inmigracion/gestion.asp?codges=125&i=en or contact the nearest office:

Address in Bilbao Address in San Sebastian

Goverment Subdelegation Comisaría de Policía Nacional Foreign Unit José María Salaberria, 19 Calle Gran Vía Don Diego López de 20.010 Donostia-San Sebastian Haro Nº 50, Bilbao

Religious services

Bilbao San Sebastian

Baha'i Faith – www.bahai.org Masses: Beginning of course, Christianity – Catholic Christmas, Ash Wednesday. http://www.bizkeliza.org/index.php?id Children’s Mass: Every Sundays at =1203 20.30 in the Church of the Jesuits in Islam - Mosques and Prayer Rooms c/Andia 3 (from 5th October) Mezquita Assalam. Begoñazpi, 1 Weekly Masses: Every Thursday at 48006 Bilbao.Tél. 94.416.60.96 /665 10.50 in the morning in Xavier 742 737 Otoigunea (pastoral rooms) Mezquita Badr. C/ Fika, 12, 48006 Prayer groups: Thursdays from 20 to Bilbao 20.30 in the crypt of the Church of Mezquita Al Furqan. Cortes, 3, Bilbao the Jesuits in c/Andía 3. (San Francisco area) Christianity – Catholic: Senegalian prayer room: C/Amparo http://www.elizagipuzkoa.org/home/in (Zabala) Bilbao (San Francisco) dex .index.php?moduleName=Mapa&hizk= es

49 50 Important numbers

University contacts Your Programme Coordinator Erasmus Mundus External Cooperation Window (EMECW) Lot 4 & 6: María Ortíz-Coronado ([email protected]) Lot 7, 8, & 10: Olga Benitez ([email protected]) Lot 16, 17 & 18: Lourdes Nocera ([email protected])

Erasmus Mundus (Masters) M. LifeLong Learning: Josu Solabarrieta ([email protected]) M. NOHA: Cristina Churruca ([email protected]) M.Sustainable Regional Health Systems: Almudena Garrido ([email protected]) M. Programme Transnational Trade Law and Finance: María Pilar Canedo ([email protected]) M. Euroculture: María Jesús Pando ([email protected])

Osane Uriarte – Incoming Students Coordinator (International Relations Office) Contact regarding: All non-academic related issues Tel: 0034 944 139 337 Email: [email protected]

Nekane Garatea (Bilbao Campus) Contact regarding: Accommodation related issues Tel: 0034 944 139 337 Email: [email protected]

Santiago Serrats (San Sebastian Campus) Contact regarding: Accommodation issues Tel: 0034 943 326 319 Email: [email protected]

UD Bilbao General Information - 0034 944 869 663 UD San Sebastian General Information – 0034 943 326 600

Emergencies Emergency number: 112 To report a road accident: +(34) 900 123 505

51 For a list of Police stations, please see: http://www2.bilbao.net/inmigracion/gestion.asp?codges=130&i=en

Remember to have your original insurance card and documents on you at all times (and keep at least 2 copies of them at home).

In Case of Emergency Contacts (ICE): ICE is a worldwide programme that enables emergency personnel such as paramedics, fire fighters and police to identify victims and their emergency contacts. How it works: Keep in your wallet, an address book or programme into your cell phone, a list of those people you want to be contacted in case of emergency and list them as ICE contacts (ICE1, ICE2, etc...).

Reporting theft and robbery To report assault, robbery or an accident to the police: +(34) 902 102 112

Bilbao San Sebastian

Ertzaintza Ertzaintza C/ Ibarrekolanda, 9 C/ Infanta Cristina 28 48015 Bilbao 20018 San Sebastian Tel: +34 94 4063588 Tel: +34 943 267 606

Guardia municipal Guardia municipal Tel. 94 4205000 (Information) C/ Paseo de Ondarreta, 16 Emergencies: 092 20006 San Sebastian Emergencies: 092

Bilbao Airport Tel: +34 944 869 663

Metro Bilbao C/ Navarra 2 48001 Bilbao Tel: +34 944 254 000 Email: [email protected]

52 Upon leaving Bilbao and San Sebastian

Administratively It is not necessary to surrender your residency permit because the residence card automatically expires.

Inform to the accommodation officer, as well as your landlord, of your exact date of departure.

Make sure to close your bank account if applicable - it is of course possible to keep your Spanish account active, even while outside the country.

Academically Inform your Programme Coordinator and the Incoming Students Coordinator of your date of departure. Make sure you have given them your contact address for future correspondence on academic matters.

53 54 Some useful vocabulary

English Spanish Basque Greetings Good morning Buenos días Egun on Good afternoon Buenas tardes Arratsalde on Good evening Buenas noches Arratsalde on Good night Buenas noches Gabon Hello Hola Kaixo Good-bye Adiós Agur See you later Hasta luego Gero arte

Courtesy Please Por favor Mesedez Thank you Gracias Eskerrik asko You’re welcome De nada Ez horregatik Sorry Disculpe/Lo siento Barkatu Excuse me Perdón/Con permiso Barkatu It doesn’t matter No importa Lasai egon

Approaching for Help Excuse me, sir. Perdón, señor. Barkatu jauna. Ma'am. Señora. Andrea Miss/Ms. Señorita. Andrea Do you speak English? ¿Habla usted inglés? Ingelesez ba al dakizu? Yes. Sí. Bai No. No. Ez I'm sorry. Lo siento. Barkatu / Sentitzen dut I don't speak No hablo Ez dut erderaz/ (Spanish/Basque). (español/euskera). euskeraz hitz egiten I don’t understand. No entiendo. Ez dut ulertzen. Please speak more slowly. Hable más despacio, Mesedez astiroago por favor. hitz egin Please repeat. Repita por favor. Mesedez errepika dezakezu?

55 English Spanish Basque May I ask you a question? ¿Podría hacerle una Galdera bat egin pregunta? diezazuket? Could you please help me? ¿Podría ayudarme? Lagun diezadakezu? Thank you very much Muchas gracias Eskerrik asko

Question Words Who? ¿Quién? Nor/Nork? Who? (plural) ¿Quiénes? Nortzuek? What? ¿Qué? Zer? Why? ¿Por qué? Zergatik? When? ¿Cuándo? Noiz? Where is…? ¿Dónde esta…? Non dago...? How? ¿Cómo? Nola? How much? ¿Cuánto? Zenbat balio du? What time is it? ¿Qué hora es? Zer ordu da? When does it begin? ¿Cuándo empieza? Noiz hasiko da?

Paying the Bill The bill, please. La cuenta, por favor Kontua, mesedez How much do I owe you? ¿Cuánto le debo? Zenbat zor dizut? Is service included? ¿El servicio está Zerbitzua barne dago? incluído? This is for you. Esto es para usted. Hau zuretzat da.

Numbers 0 Cero Zero / Hutz 1 Uno Bat 2 Dos Bi 3 Tres Hiru 4 Cuatro Lau 5 Cinco Bost 6 Seis Sei 7 Siete Zazpi

56 8 Ocho Zortzi 9 Nueve Bederatzi 10 Diez Hamar 11 Once Hamaika 12 Doce Hamabi 13 Trece Hamahiru 14 Catorce Hamalau 15 Quince Hamabost 16 Dieciséis Hamasei 17 Diecisiete Hamazazpi 18 Dieciocho Hamazortzi 19 Diecinueve Hemeretzi 20 Veinte Hogei 21 Veinte y uno Hogeita bat 30 Treinta Hogeita hamar 40 Cuarenta Berrogei 50 Cincuenta Berrogeita hamar 60 Sesenta Hirurogei 70 Setenta Hirurogeita hamar 80 Ochenta Larogei 90 Noventa Larogeita hamar 100 Cien Ehun 200 Dos cientos Berrehun 1.000 Mil Mila 1.000.000 Un millón Milioi bat

Days of the Week Monday Lunes Astelehena Tuesday Martes Asteartea Wednesday Miercoles Asteazkena Thursday Jueves Osteguna Friday Viernes Ostirala Saturday Sábado Larunbata Sunday Domingo Igandea

57 List of banks

Bancaja - www.bancaja.es

BBVA - www.bbva.es

Santander - www.gruposantander.es

BBK - www.bbk.es BBK has a branch on the Bilbao campus. Location: Main Building Hours of Operation: 9:00h - 14:00h

Kutxa - www.kutxa.net

Citibank - www.citibank.com

Ipar Kutxa - www.iparkutxa.com

Banco Popular - www.bancopopular.com

Banco Pastor - www.bancopastor.es

Banco Gipuzkoano - www.bancogui.com

La Caixa - www.lacaixa.es

Barclays - www.barclays.es

Deutsche Bank - www.deutsche-bank.es

58

Avda. de las Universidades, 24 48007 Bilbao Spain

Camino de Mundaiz, 50 20080 San Sebastián Spain www.deusto.es