GATWICK’S NEW LOW-COST LONG- HAUL SERVICES:

NORWEGIAN LAUNCHES The official magazine of the TRANSATLANTIC ROUTES Airport Operators Association

SUMMER 2014

Features News

AOA Operations & Safety Conference report Newcastle Airport’s £14 million departure lounge development

Glasgow prepares to welcome Commonwealth Games AOA Annual Dinner raised £10,500 for sight-saving charity Orbis

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[email protected] 1 09.12.13 10:24 p.3 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

The official magazine of the Airport Operators Association

Airport Operators Association

3 Birdcage Walk London SW1H 9JJ Tel: 020 7799 3171 Fax: 020 7340 0999

www.aoa.org.uk [email protected]

The Airport Operator is produced Ed Anderson, Chairman, by PPS Publications Ltd. Airport Operators Association

James Howson CHAIRMAN’S Publisher & Exhibition Manager

Ross Falconer INTRODUCTION Editor

Amy Hanna Can I welcome readers The AOA has recently by setting clear land-use people secure jobs and start Deputy Editor to this summer edition published its latest policy policies within noise contours, their own businesses; raise of the Airport Operator. In the position paper – What curtailing the building of money for local charities Richard Jende three months since the last Next for Aviation Policy? housing and other noise and community groups; and Vanderlande Industries is the leading supplier of integrated baggage handling solutions Head Designer edition, the AOA has been It makes six key policy sensitive buildings around work with children and young very busy campaigning on recommendations the AOA airports so that fewer people people to facilitate learning at airports. The latest manual handling aid STACK@EASE offers faster, more productive Samita Brant Designer behalf of its membership and would like to see adopted in future live in areas where and make it easier for them baggage loading with reduced physical workload. we were particularly pleased by the Government and there is aircraft noise; and to make the transition from Paul Sweeney that the Chancellor’s Budget Opposition parties in their finally, to align UK security education to employment. General Manager - speech included the respective general election requirements with the nature The document will be used Association Business announcement that he manifestos. These are firstly of threats. These ‘asks’ as another lobbying tool planned to assist long haul to support growth in our will form the basis of our as we seek to persuade www.vanderlande.com Paul J. Hogan Managing Director travel by abolishing the two sector through the Aviation campaigning and PR work politicians and civil servants furthest Air Passenger Duty Policy Framework and Sir between now and the General that aviation is a force for (APD) Bands, Bands C and D, Howard Davies’ Airports Election on 7 May 2015. good in this country and PPS Publications Ltd from April 2015. This Commission; secondly, to should be allowed to grow 3a Gatwick Metro Centre represents a gross tax cut to review and cut further all Last month saw the sustainably in future years. Balcombe Road the industry of around £200 levels of Air Passenger Duty; publication of a new report Horley, Surrey RH6 9GA million per annum. Whilst it is thirdly to incentivise the take- – Airports in the Community – These reports, and our United Kingdom a relatively modest step, we up of sustainable aviation which sets out all the positive success with APD, are just Tel: 01293 783851 welcome it and will now be fuels, to help enable ever work airports across the UK some examples of the work Fax: 01293 782959 pressing hard for an more sustainable aviation; are doing to contribute to that AOA is undertaking Email: [email protected] independent review of the fourthly, to improve surface their local communities – on behalf of members to impact of APD on the UK access, by both rail and road, you can find the report on ensure that our sector can www.pps-publications.com economy and also for further to airports through a single the AOA website, at www. prosper into the future, ©PPS Publications Ltd 2014 reductions in the remaining national transport strategy; aoa.org.uk. It highlights the irrespective of the result Bands A and B. fifthly, to speed up planning ways in which airports help of the next Election. Please ensure all press releases are sent to PPS Publications VANDERLANDE INDUSTRIES, INTEGRATION HOUSE, 1 MONDIAL WAY, HARLINGTON, HAYES UB3 5AR, T: 0208 283 0100, E: [email protected] directly, not to AOA head office.

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66171_Colas_AOA_ad_300x245.indd 1 25/06/2014 14:20 p.5 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014 AOA ANNUAL DINNER On 4 March, close to 1,000 of the most influential players in the aviation industry 02 convened at the Grosvenor House Hotel for In his address to the almost let’s have an end to APD long tens of millions of pounds in this year’s AOA Annual Dinner. The dinner 1,000 industry players who before we celebrate our 100th rail. “We’re also considering our gathered at the Grosvenor birthday,” he said. “It is crucial response to the Commission’s took place at a time when the interests House Hotel, Anderson that we enter this period packages of short-term did, however, vocalise the united in our determination measures to improve airport of the industry and the Government are industry’s ongoing concerns to secure the most favourable capacity by making better use arguably more closely aligned than ever, towards the UK’s Air Passenger policy framework that will of our existing infrastructure, Duty (APD). “My message to enable our industry to and will respond to them and Parliamentary Under-Secretary of all politicians here is this. We’re prosper and grow for the later in the spring,” he said. State for Aviation Robert Goodwill MP very keen to work with you in benefit of the UK economy.” contribution to this country’s “There is every reason to feel explained that aviation’s sustainable future prosperity and we are GROWING THE INDUSTRY confident about the future. growth is an opportunity that the two determined to create a truly TOGETHER Links between airports and sustainable aviation industry. There was fervent discussion the rest of the transport must “seize together”. In return, my dream is that of the industry’s future at network are improving; you are long before the AOA reaches the dinner, where guests also diversifying as businesses; and its 100th anniversary we may enjoyed entertainment from the Airports Commission will It has been, explained AOA Interim Report. “The Commission have a positive Aviation Policy comedian Dara Ó Briain, and help us agree to the best long- Chairman Ed Anderson at has recognised that the UK is Framework; we may have the raised more than £10,500 in term plan to protect our status this year’s AOA Annual Dinner, reaching the limit of what can be airport capacity that enables a draw for flying eye hospital as a globally leading hub. As 80 years since the very first achieved within its existing the UK to be the aviation Orbis. The evening’s highlight our economic recovery speeds meeting of Airport Operators airport infrastructure and it world leader once again; that was a rousing address by up we have a great opportunity – the alliance of airport highlights the very significant there be no more passing of Parliamentary Under-Secretary to build a foundation for managers that would be the cost to the wider economy of cost from Government to our of State for Aviation Robert sustainable aviation growth, and forerunner of the AOA. He joked failing to address the demand industry and, if we’re talking Goodwill MP, who commented that’s an opportunity we must that the debate of the future of for growth,” he said. about my wildest dreams, on the aviation industry’s seize together,” Goodwill said. aviation seemed to have gone “instrumental” role in the UK’s on nearly as long, but economic recovery. “I actually established that discussion has think that airports are not moved forward in recent years credited enough when we talk from questioning whether about grass roots economic aviation should be allowed to growth,” he said. “What we grow, to “vigorous debate” over have to do as a Government where and when that growth is keep this recovery on should take place. He spoke of track and do what we can to the positive language allow airports to flourish.” increasingly being used by the Government on aviation, and He explained enhancing said that the AOA welcomed the surface transport would be a encouraging Aviation Policy crucial factor in this, and that Framework published last March, the Government was dedicated and also the December release to boosting Britain’s transport of the Airports Commission’s 01 infrastructure by investing 03

01 02 03 Over 800 of the most influential players “I actually think that airports are not credited enough “If we’re talking about my wildest dreams, let’s in the aviation industry convened at the when we talk about grass roots economic growth,” said have an end to APD long before we celebrate Grosvenor House Hotel for this year’s Parliamentary Under-Secretary of State for Aviation Robert our 100th birthday,” said Ed Anderson, AOA Annual Dinner, where comedy Goodwill MP. “The influence that you have in simulating AOA Chairman. “It is crucial that we enter from Dara Ó Briain and a charity draw investment, enterprise and jobs, and the difference that this period united in our determination to raising £10,500 for Orbis were preceded that makes to people’s lives – you’re not just transport secure the most favourable policy framework by stimulating industry addresses. hubs, you’re employment hubs and business hubs. You’re a that will enable our industry to prosper and driving force for economic growth right across Britain.” grow for the benefit of the UK economy.” p.6 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

AOA Chairman Ed Anderson opened the conference. With less than a year until the next general Andrew Haines, Chief Executive, CAA, commented that “the relationship between aerodrome election, there is much on the agenda and Anderson explained that AOA feels progress has been management and regulators is pretty good, but more could be done. I think our relationship, our made in getting government to recognise the importance of the contribution aviation makes to regulation, is by no means broken, but it can certainly be improved upon.” CAA is intent on being a the UK economy – some £8 billion a year. He added that AOA “would like to see a commitment to leading partner of EASA as it embarks on the course of Performance Based Regulation. “It means that growth and a commitment to implement the recommendations of the Davies Commission”. “We regulation has to be proportionate and targeted, so must be informed by meaningful data on risks. welcome the reduction in Bands C and D of APD – we would like to see more. We would like to see It ought then to lead to better safety. Performance Based Regulation is the single biggest project CAA incentives for the take-up of sustainable aviation fuels. We want to see clear land use planning wants to undertake,” Haines said. Commenting on Future Airspace Strategy, he added that aviation policies; and we want to see an alignment of security requirements with the nature of threats.” capacity issues are not all about runways, “we have to make sure airspace is fit for purpose as well”.

AOA OPERATIONS & SAFETY CONFERENCE OULTON HALL, LEEDS, 23-24 JUNE

The annual AOA Operations & Safety Conference, sponsored by Eagle Airfield, attracted around 100 attendees from across the broad spectrum of relevant stakeholders. Seven highly informative sessions focused on a range of prescient topics, including CAA Ops & Safety restructure and priorities; Modernising Airspace; Fuel Supply Integrity; Sustainable Aviation and Airports; Performance Based Andy Shand, NATS General Manager, Customer Affairs/CAA Future Airspace Strategy Industry Implementation Group Member, explained that significant progress has been made on Future Airspace Oversight; Volcanic Ash Forecasts & Weather Impact on Airports; and Strategy (FAS) in the last year. FAS was published in 2011 and sets out the UK’s ambition to modernise Emergency Planning. Ross Falconer was in attendance. the airspace system in line with the goals of SES II and SESAR. “In 2013, FAS entered the Deployment Phase. To support that, we introduced a revised structure. There is a FAS Deployment Steering Group, and three working groups underneath that,” Shand said. He also commented on areas including Airspace PHOTOS © James Basire (www.jamesbasire.com) Redesign and Performance Based Navigation; Enhanced Route Spacing and SID Divergence Standards, which are due in March 2015; London Airspace Redesign; and Approach with Vertical Guidance.

Jonathon Counsell, Sustainable Aviation Chair, Head of Environment, British Airways, explained that

Sustainable Aviation has analysed how the industry can achieve its target of halving CO2 emissions by Dr Anthony Kitson-Smith, Aviation Fuels Product & Quality Advisor, focused on supply integrity, 2050, compared with 2005 levels. It is committed to aircraft innovation and to sustainable fuels, and last and highlighted major supply challenges in the UK such as the Buncefield Oil Terminal disaster year launched its Noise Road-Map. “The surprising result, particularly for government, was that despite on 6 December 2005, with Buncefield accounting for approximately 50% of supply to Heathrow traffic doubling by 2050, noise will not increase,” Counsell commented. Meanwhile, the Continuous Descent Airport. “It had a noticeable supply impact for six years,” Kitson-Smith said. In terms of shipping jet Campaign was launched on 1 July, highlighting the fuel and noise benefits of Continuous Descent Approaches. fuel, he explained that the choice of vessel is critically important; meanwhile, for marine receipts,

“We’re looking for a 5% improvement, which will save 10,000 tonnes of CO2, mean 30,000 quieter arrivals, discharge approval, documentation and traceability are required. “Fuel suppliers have a requirement and fuel savings of £2 million per year. We just ask you to engage with that programme,” Counsell said. to engage and develop a supply contingency plan with airport operators,” Kitson-Smith added. What is at the end of your runway? Potential disaster?

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Jon Round, Programme Manager, CAA, spoke about Performance Based Regulation transformation. Graeme Ritchie, Manager Aerodromes, Airspace, ATM & Aerodromes, CAA, described the At the heart of that was reorganisation of the Safety and Airspace Regulation Group (SARG). Round Performance Based Oversight rollout plan, and the two-year deployment schedule. Looking then talked about the essentials of Performance Based Oversight. A key message he delivered was: ahead, he said this time next year will see the beginnings of PBO based on performance and “We are not dropping compliance. What’s important to me is we talk about the most relevant issues complexity. “Remember, this builds on the regulatory compliance obligation,” Ritchie stated. between us.” On the transformation programme, he added: “We need to concentrate our resources He added that value for the industry includes a joined up regulator, a focus on substantive and efforts where they will have the greatest effect, to get better at identifying emerging risks, and risks versus merely compliance, sharing of best practice, and the ability to see and share put the right amount of effort into each risk, or reduce effort where the risk is less. The Enhancing sector trends, while a focus on poor performing organisations will improve safety in the Safety Performance transformation programme will deliver the capabilities we need to achieve this.” UK oversight regime more tailored to the organisation’s complexity and performance.

Ian Cameron, Executive Head of Aviation Business, Met Office, delivered a presentation entitled: Jerry Barkley, Airfield Compliance Manager, London Gatwick, spoke about the flooding which Volcanic Ash – developments since 2010. His detailed address included topics such as the London impacted on the airport on 23 and 24 December 2013. This resulted in loss of power to the Volcanic Ash Advisory Centre (VAAC), lessons learned since 2010, and improved volcanic ash North Terminal, meaning 50% of airport capacity was impacted. Road and rail services were modelling. He explained that the Met Office will ensure that any volcanic ash eruptions are also severely affected by the weather; 36% of Gatwick’s passengers use the rail network. Gatwick monitored and forecasts of ash movement are issued. The Met Office will utilise dispersal models, had invested £20 million in flood prevention measures, which prevented further problems and and will communicate this information to all airspace users. “But it is operators that determine protected the South Terminal. “Going forward, we are improving our resilience to adverse weather safe operations in contaminated airspace through their Safety Risk Assessments,” Cameron said. events, and are developing joint contingency plans with the airlines,” Barkley commented.

Ian Witter, Head of Airside Policy & Standards, London Heathrow, spoke about the incident last John Haney, Operations, Safety & Events Director, AOA, delivered the conference summer in which there was a fire on a parked Ethiopian Airlines 787. He explained that due closing remarks. He highlighted AOA’s collaborative role in Sustainable Aviation, and to the aircraft’s location, right next to the airport fire station, the fire service was in attendance explained that AOA will continue to work with regulators and governments to improve immediately, but with limited resources due to two almost simultaneous incidents – a reported the passenger experience. Haney also looked forward to the next major event – the AOA cargo fire on a Pakistan International Airlines 777, which was found to be gas from rotten Annual Conference & Exhibition at the London Hilton Metropole, 10-11 November. fruit; and smoke issuing from the port undercarriage of a Virgin Atlantic A340. The cause of the 787 fire was found to be faulty wiring in the Emergency Location Transmitter. p.9 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

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01 Arthur Peake, Director, Eagle Airfield Equipment (right), told Airport Operator’s Ross Falconer that the company is looking to WINTER introduce Øveraasen’s new Performance Line to the UK market. EQUIPMENT INNOVATION

Eagle Airfield Equipment RS 200 and RS 400 runway and Øveraasen were sweepers, the RSC 250 present at the recent AOA compact sweeper and the TV Operations & Safety 1000 high capacity blower. 02 Conference, showcasing their “The new products have been Stein Erik Pettersen, Key Account Manager, Øveraasen winter equipment capabilities. designed according to the (right), explained that the new Performance Line consists of the RS 200 and RS 400 runway sweepers, the RSC 250 The two companies have a latest requirements in respect compact sweeper and the TV 1000 high capacity blower. successful longstanding to emission standards. Their relationship, with Eagle Airfield futuristic and aerodynamic Equipment representing design is combined with at Gatwick Airport was to on the airport’s aprons, and to Eagle Airfield’s bow is Øveraasen in the UK. well-functioning, reliable and take an Øveraasen EP 6 they should be fully in use this supplying second hand proven components,” he said. snow plough and attach it winter. “Once they have been equipment to smaller airports. The two companies were to the front of a John Deere in use this winter, we will refer It currently has two hired presenting Øveraasen’s Eagle Airfield Equipment is tractor, with a small Holms customers to go down and machines in use at Exeter and latest equipment – the new now looking to introduce this brush unit on the back. Arthur look and see if the equipment Biggin Hill airports. Meanwhile, Performance Line. Stein new equipment to the UK Peake, Director, Eagle Airfield suits their needs – each airport over the last 10 years, Eagle Erik Pettersen, Key Account market. Always innovating, Equipment, commented is different, and it depends on Airfield has refurbished Manager, Øveraasen, explained another major project the that 20 of these have been their individual requirements,” the entire Highlands & that the line consists of the company recently completed supplied to Gatwick for use he added. Another string Islands Airports fleet.

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eagle-0.5-hori-2014.indd 1 19/02/2014 14:05 THE AOA IS PLEASED TO WORK WITH ITS CORPORATE PARTNERS AND SILVER SPONSORS

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Silver sponsors p.12 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014 GLASGOW AIRPORT TO SHOWCASE BEST OF SCOTLAND DURING SUMMER 01 OF SPORT

The eyes of the world will be on the city of Glasgow this summer, when it hosts the Commonwealth Games. The airport will, of course, provide the important first and last impression for Games visitors and has invested £17 million in physical improvements to the terminal, while also creating a real sense of place. The airport’s Managing Director Amanda McMillan told Ross Falconer about the myriad developments that are creating a truly exceptional passenger experience.

The best of Scotland will be the terminal building. Other walk by’, meaning everybody on show at Glasgow aspects of the refurbishment is involved in delivering a Airport this summer. The whole include new flooring in the memorable experience. Added passenger journey will be airport’s domestic pier, the to that this year is a volunteer punctuated with a sense of installation of new heating and programme, augmenting what theatre and an element of ventilation systems, and general is already an impassioned ‘Scottishness’. Indeed, it is a real improvements to the airport’s customer service experience.” summer of sport for Glasgow; road network and airfield. the Commonwealth Games and ‘BEST OF SCOTLAND’ a Diamond League athletics After just a few minutes in Glasgow Airport holds a ‘best meeting in July are followed by conversation with Amanda of Scotland’ event each August the Ryder Cup at Gleneagles in McMillan, Managing Director and has extended that this September. During the period of of Glasgow Airport, her summer. Passengers will be able the Commonwealth Games, enthusiasm for the airport’s to watch the sporting events in which kicks off on 23 July, the role in creating a memorable a dedicated fan zone, while all airport will welcome 6,500 experience shines through. “The of the retailers are participating members of the Games family main passenger areas have in ‘best of Scotland’, so there and 4,000 from the media. undergone a significant refresh, will be food and whisky tastings, and we’ve timed our investment as well as music including a live The second phase of the to provide the right backdrop performance from the Royal airport’s extensive £17 million for passengers coming through Scottish National Orchestra. investment programme is the gateway to the Games,” she transforming large areas of commented. “Over and above The sense of place incorporates the terminal ahead of the the physical environment, at various elements, ranging from Commonwealth Games. The the heart of our efforts is the the use of natural products works include extension of customer service strategy. indigenous to Scotland during the international arrivals area, We’ve always had airport the investment programme, the addition of new seating, ambassadors and a one-campus through to warm Scottish and the landscaping of a new culture across the airport, welcomes and fond farewells public space at the front of with a simple ethos of ‘never featuring Scottish music and 02

01 02 Amanda McMillan, Managing Director, Glasgow Airport: “The main Clyde, the Commonwealth Games passenger areas have undergone a significant refresh, and we’ve mascot, will be a regular visitor timed our investment to provide the right backdrop for passengers around the Games period. coming through the gateway to the Commonwealth Games.” p.13 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

is delivering compliance and the passenger. Certainly this service, it is doing so in a way summer we’re absolutely intent that is friendly and engaging. on showcasing our capabilities.” It is a subject McMillan is clearly passionate about, with ENHANCING CONNECTIVITY every organisation on-airport The developments taking place encouraged to have a common ahead of this summer of sport set of values and principles in are set against a backdrop of the way they handle passengers. growing traffic. Glasgow Airport While technology, such as welcomed 7.4 million passengers the iPad Feedback Station, is last year (+2.9% year-on-year), an important enhancement making 2013 its busiest year to the passenger experience, since 2008. Meanwhile, the latest McMillan is a fervent believer in available figures for May show the importance of face-to-face that the airport handled 693,000 interaction. “Technology is a passengers – a 4.3% rise year- great way to obtain passenger on-year. Domestic traffic grew feedback in real time,” she by 1.6% and international traffic explained. “So we don’t just by 6.9%. Growth was primarily use the iPad to pat ourselves driven by Thomson, Lufthansa on the back at the end of the and KLM adding capacity on month, we use the iPad to be European routes, while Jet2. able to go and respond in the com’s fifth based aircraft also moment. Very often we will be began operating during May. able to go down to a boarding Virgin Atlantic and US Airways gate and talk to a passenger added capacity on their North 03 who has reached out to us. So, American routes, and demand for me, technology is an enabler for flights to London continues other elements of theatre. The and that they’ve done that heart of the airport experience. for airports to get better at to drive domestic growth. airport’s dedicated Games with style,” McMillan added. It was the first UK airport to the personal touch. It’s part of Other exciting developments team will be onsite from 8 introduce an iPad Feedback our DNA now – we’re intent on during the month included July – two weeks before Glasgow Airport is certainly Station, which passengers maintaining excellent standards US Airways celebrating the the start of the event. one of the trailblazers in terms can use to share their views in of service and pushing to deliver 10th anniversary of its popular of putting the customer at the real time. So, while the airport a really efficient process for Philadelphia service, while “Over the course of the whole two months, we’ve essentially got fun and theatre going on in the terminal, which we think will add to that backdrop of physical changes in the airport and the great sense of service that we have across our team, so we’re very excited about what we’ve put together as a package,” McMillan enthused.

She speaks with pride about the efforts the airport staff have made in their meticulous planning, dedication, and desire to “showcase their airport and their city in the best light possible”.

“A real positive for me would be that the airport community here feels a real part of the Commonwealth Games, feels that they’ve played a role in making history in Glasgow, 04

03 04 David Grevemberg, Glasgow 2014 Chief Executive; Amanda McMillan, The second phase of Glasgow Airport’s Managing Director, Glasgow Airport; and Humza Yousaf, Minister extensive £17 million investment for External Affairs and International Development. programme is transforming large areas of the terminal ahead of the Commonwealth Games. The works include extension of the international arrivals area. p.14 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

05 06

Thomas Cook announced a the aircraft. The airport has infrastructure. The airport so the airport plays an increasing and focus on the customer new weekly Las Vegas flight for worked hard with Emirates to supports over 7,300 jobs role in developing the economy experience are indicative of summer 2015, and Icelandair ensure the success of the Dubai across Scotland and makes of the west of Scotland.” Glasgow Airport’s progressive added additional capacity in service, which has provided a the largest contribution of any strategy. So what would September to cater for a rise in significant boost to Glasgow’s airport to Scotland’s economy, Meanwhile, alongside these constitute a successful demand around the Ryder Cup. global competitiveness and generating hundreds of millions existing sectors of strength, Commonwealth Games period has been a major step forward of pounds. “Because Glasgow the connectivity that airports for the airport? “I’d say a real Commenting on Glasgow in forging greater business is not the capital city, people provide is also vital to legacy effect on the airport Airport’s route development links and increasing visitor sometimes don’t appreciate attracting inward investment. team and them recognising strategy, McMillan said: access from the likes of that it’s the biggest city in that they stepped up and “Further development of China, India and Australia. Scotland, so not surprisingly 2014 is a momentous year showcased themselves and the North American market it does significantly drive for Glasgow, featuring the Glasgow strongly, that we is definitely on our agenda, In addition to being Scotland’s Scotland’s economy,” McMillan biggest sporting event in get a pat on the back from as is strengthening our largest charter hub, Glasgow commented. “If you look at the Scotland’s history, and the people who used the airport hub connections, which we Airport serves more Scottish big sectors within Glasgow, airport is clearly relishing its during the Games, and that recognise provide passengers destinations than any other including engineering, role in showcasing the best we get a legacy benefit in with real flexibility and multiple airport and is a key component renewables, and life sciences, of the city and of Scotland. our route development,” travel options, so are a big of Scotland’s transport they’re all air intensive sectors, The terminal enhancements McMillan concluded. strength for us. The area that we still want to push harder on is our European connectivity, and ensuring we have as many point-to-point European destinations as we possibly can.”

With 30 airlines serving more than 100 destinations worldwide, including Canada, the US, the Caribbean, Europe, North Africa and the Gulf, Glasgow is Scotland’s principal long-haul airport. Over the course of the last decade, Emirates has established itself as Scotland’s leading long-haul airline and marked its 10-year partnership with Glasgow Airport by operating a one-off A380 service in April, making Glasgow the first Scottish airport to welcome 07

05 06 07 The multi-million investment programme Over the course of the last decade, Emirates has established itself as Glasgow Airport is passionate about in advance of the Commonwealth Scotland’s leading long-haul airline and marked its 10-year partnership delivering an exceptional passenger Games provides a fantastic with Glasgow Airport by operating a one-off A380 service in April, experience. Its customer service strategy refurbishment of the check-in hall. making Glasgow the first Scottish airport to welcome the aircraft. is at the heart of its efforts, and there is a one-campus culture across the airport, with a simple ethos of ‘never walk by’. Security/Fire Baggage Handling High Speed Access

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p.17 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

“It’s so important for every airport to leave an impression with its customers that it is efficient, that it is convenient, and of the right quality,” stressed Edinburgh Airport’s John Watson. The Chief Commercial Officer of Scotland’s principal gateway is commenting on the airport’s approach to what is expected to be an abundantly busy summer season, with two major international sporting events taking place in Scotland this year. “With the coming of the Commonwealth Games, and particularly the Ryder Cup, the eyes of the world are upon us,” he said, “which is something we are actually very grateful for.” The two tournaments alone will drive hundreds of thousands 01 of visitors to Edinburgh, providing the airport with the welcome opportunity to do what it does best – deliver an passengers pass through its unparalleled experience to its doors – and forecasts for this OPENING SCOTLAND passengers. year and beyond show that numbers will continue to climb. “Edinburgh plays host to the Latest figures show a 5.3% UP TO THE WORLD largest annual ticketed event year-on-year rise in international in the world – the Edinburgh traffic for May, thanks to the Edinburgh Airport and its team are committed to showcasing Festival Fringe [the third largest growing strength of the airport’s overall after the four-yearly global connectivity. A number Scotland as a “best nation”, and with the Ryder Cup and Olympics and World Cup] – so of its indirect flights have been Commonwealth Games drawing crowds to the city this dealing with large amounts of replaced by direct connections, international passengers at all and the airport’s route network summer, it is embracing the opportunity to show visitors times of day is something we’re is flourishing – the result of everything the Scottish capital and its gateway have to offer. used to doing. But just because a commitment to improve we do it often certainly doesn’t connectivity for its passengers Chief Commercial Officer John Watson explained the airport’s mean we rest on our laurels,” and, in doing so, make passion for its passengers to Amy Hanna. Watson said. “In fact, the team Edinburgh more accessible to at the airport really loves to rise the rest of the world. “The great to the challenge. We can see thing about Edinburgh is it’s an Scotland as a “best nation” base,” Watson stated. A series in a lot of US citizens who an increase in our passenger inbound destination as well as for the burgeoning number of important new routes has are travelling through the traffic by a factor of two or an outbound airport,” Watson of international passengers been established in recent major hubs of Chicago and three during these events, but explained. “We’re five million arriving from a growing months, including a non-stop Philadelphia, and it’s the same the buzz and the energy of people in Scotland and we have array of countries, and its service to Chicago O’Hare with Qatar Airways through the team and their passion for a lot of regular travellers that well-honed airline business with United Airlines, a direct Doha,” Watson continued. “It delivering excellent customer use the airport, but the rest of strategy has seen airlines link to Philadelphia on US makes a fantastic difference to service means they put our the world is seven billion, and enticed by the tourist- Airways, and the first non-stop our connectivity and because infrastructure to fantastic now it’s much easier for them favoured city’s many flight between Edinburgh and we’ve brought such routes to use and make it happen.” to come and see everything market drivers – “it’s a great Doha, five-times weekly with market a lot of the traffic is that Edinburgh has to offer.” destination and we have Qatar Airways. “They provide inbound to Edinburgh, which The airport has experienced repeat customers – our fabulous connectivity, and demonstrates something strong and sustainable growth INBOUND DESTINATION, passengers on average travel the airlines that are operating we’ve known for a while – if since 2012 – with a 6.3% OUTBOUND AIRPORT out of Edinburgh Airport six them have huge channels to we make it easier for people increase in throughput in The airport and its team are times a year, so it’s a well market in their home cities, so to travel to Edinburgh it’s a 2013 seeing almost 9.8 million committed to showcasing travelled, repeated customer the US carriers are bringing place they want to come to.”

01 A series of important new routes has been established in recent months, including a non-stop service to Chicago O’Hare with United Airlines, a direct link to Philadelphia on US Airways, and the first non-stop flight between Edinburgh and Doha, five-times weekly with Qatar Airways. p.18 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

These international visitors got money to spend and are also amplifying the vital they visit Edinburgh, it economic influence of the gets a greater worth of airport on the city, Watson economic development,” explained. “There is a direct Watson established. “The correlation between the passengers we’re bringing growth at Edinburgh Airport in are much more likely to and the economic growth of spend when they’re here.” Edinburgh – and Scotland – because the level of inbound The airport is continuing to traffic to the UK is high,” he target transatlantic routes, said. As the airport has grown as well as exploring ways of over the last two years, the city increasing connectivity to the of Edinburgh’s visitor numbers far east, through direct routes have escalated – and equally or, most likely in the short- important is the fact that those term, by increasing capacity visitors are travelling from to major Middle East hubs. further afield. “They’re coming Over the next two years, it is from the stronger economies, also turning its attention to with larger populations. Now if an area it hasn’t traditionally you’ve got a large population focused on – providing greater 03 who are wealthy and they’ve choice for holiday traffic

to its Edinburgh passenger level of support from senior as bus, car rental and taxi base. “We see a lot of our management,” Watson said. services, and pick up and drop passengers having to cross the off areas for passengers in cars, country to Glasgow Airport, To ensure that it has the to make onward connectivity as which has been a historic facilities to process its booming physically smooth as possible. stronghold for chartered number of passengers holiday traffic, but we’d like efficiently, the airport has The airport is also continuing to give our passenger base committed to £150 million to develop its check-in – the customers who are of investment over the product, and has recently closest to Edinburgh – the next five years, including implemented a number of choice of Edinburgh Airport,” in the Edinburgh Airport pilots in self bag-drop and Watson commented. Security Terminal – or EAST remote check-in, with the – Expansion, an additional intention of passengers being ‘GROWTH BY CHOICE’ security area that will enable able to check-in and drop their Edinburgh Airport’s strategy the airport to process 1,200 bags without having to go to for creating an exceptional passengers per hour (around the check-in hall. “Passengers journey for its passengers is 1,000 more than the current are responding really well to one of three prongs. “The first,” airport average). “What that the way we are trialling this, Watson described, “is ‘Growth means for passengers is that and it’s been quite interesting,” by choice’. We aim to provide they shouldn’t experience Watson declared. “If you all the choices the range of queues, because when they put in check-in kiosks, and passengers we serve want. Give arrive, they should pass allow passengers to operate them what they want, they’ll through security so quickly and check-in their bags be happy and they’ll spend and so efficiently that they themselves, they tend not to money, and we can invest that don’t stop they just keep focus on the busy areas, and back in our infrastructure,” he walking through,” explained instead seek out the quickest said. The second is ‘Quality’ Watson. The first phase of the route to check-in. Passengers – which it fulfils by yearly EAST Expansion will open in don’t want to stand in a driving up, and exceeding, its October, and as development queue with everyone else, quality standards, and the third, continues until next spring, they want to operate at their ‘Efficiency’, ensures the staff it will bring new commercial own pace, so we give them using its state-of-the-art assets areas, and also better facilities a choice. Which is right in are motivated to use them for airlines. A new extension line with our strategy – it’s all to full effect – “it’s the right also leads directly into the about that growth by choice, processes, the right procedures, recently opened airport-city and that is where we want to 02 the right culture and the right centre tram station, as well focus our effort,” he said.

02 03 John Watson, Chief Commercial Officer, To ensure that it has the facilities to process Edinburgh Airport: “I think the excitement its booming number of passengers efficiently, from our team is what makes the business. It’s the airport has committed to £150 million the culture of Edinburgh Airport. We’ve got a of investment over the next five years, team that is absolutely committed to customer including in the Edinburgh Airport Security service, and the passenger is at the heart of Terminal – or EAST – Expansion, an additional that.” Rachel Bell is Customer Service Manager security area that will enable the airport and Leader of Passenger Commitments. to process 1,200 passengers per hour. Delivering safe, secure and sustainable airport operations.

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www.selex-es.com p.20 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

Aberdeen remains a key centre for oil and gas, and the energy and renewables industry. While 60% of its passengers are travelling on business, its leisure offer is also improving and giving the local community a wider choice of destinations from their home airport.

Following a record year in 2013, in which it handled 3.48 million passengers (up 3.79% year-on-year), Aberdeen Airport experienced a strong first quarter of 2014. The latest available figures for May show 6.7% growth to over 327,000 passengers, with increases in both the domestic and international markets.

“As Aberdeen is a key hub for a truly global industry, we know that the airport is 01 the gateway for business travellers to reach their contacts and conduct their worldwide business. And in The airport works hard to addition, these high-flying maintain strong relationships business professionals with all of its airline partners, ABERDEEN TO BEGIN also want to fly from their positively marketing all routes local airport in pursuit in the local community. It also of leisure breaks,” Carol works very closely with the BIGGEST AIRPORT Benzie, Managing Director, team at VisitAberdeen; it is a Aberdeen Airport, explained. collaborative approach that DEVELOPMENT ensures the two organisations She is passionate about route share all material that will development, highlighting assist in showing the world FOR 35 YEARS several key business routes the truly vibrant and thriving that the airport feels would offer in the region – castles, Aberdeen Airport is preparing to embark on its biggest add value to its list of golf, whisky, fishing, beaches, destinations. “The local food… and the list goes on. change in decades with its significant £13 million terminal business community would Indeed, the airport is looking redevelopment plan. The project will totally alter the look and love to see a direct service to forward to welcoming some Houston, and possibly east of the world’s top golfers to feel of the terminal, and follows strong growth in passenger Canada, again for the energy the city, with the Scottish numbers so far this year. The airport’s Managing Director Carol industry, and demand for Open taking place at Royal Poland remains strong and Aberdeen Golf Club in July. Benzie outlined her progressive strategy to Ross Falconer. unserved,” Benzie commented. “Our number one most £13M REDEVELOPMENT requested destinations remain The £13 million terminal reclaim belts for both domestic freeing up more space for runway. The process to relocate leisure routes such as Alicante redevelopment will be and international passengers, new catering and shopping security will itself result in a and Malaga, although we complete by 2017, with and a state-of-the-art new facilities. The British Airways completely refurbished search were delighted to announce enhancements including a security search area. The and Servisair lounges will area with new technology that Thomson Holidays is larger lounge area, more project will see the airside increase, with some of those and more search lanes, all introducing Faro back into retail opportunities, refreshed area significantly increased customers being afforded installed while meeting strict our leisure offer from 2015.” arrivals products with new with security brought forward, exciting views across the regulatory requirements.

01 Carol Benzie, Managing Director, Aberdeen Airport: “We are all really excited that every area of the passenger journey through our airport will be expanded and enhanced. Until the extension is complete, we are focusing on improving the passenger experience via our customer service commitments.” p.21 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

Benzie has worked on the project since its initial stages, and stated: “Make no mistake; we understand the need that exists. This terminal was opened in 1977 and what we are about to embark upon is the biggest change since that time.”

Phase 1 of the works is out to tender and due to commence in September, with the main extension going out to tender in August and works commencing in February 2015. Benzie speaks eloquently about putting the passenger experience at the heart of the airport’s strategy. “We are all really excited that every area of the passenger journey through our airport will be expanded and enhanced,” she enthused. “Until the extension is complete, we are focusing on improving the 03 passenger experience via our customer service commitments. We’re also introducing new are one of only a handful of CRUCIAL CONNECTIVITY 2028, as well as addressing With the myriad technology, such as our airports offering unlimited Based on current forecasts, the current constraints. The developments taking place, new CUSS machines, and free WiFi – very important the development will plans have been tested by 2014 is a challenging and automatic boarding gates for our large percentage provide the capacity for independent consultants exciting year for Aberdeen are going in soon. Also, we of business passengers.” passenger growth up to to ensure they are ‘future- Airport. The enhancements proof’, but importantly were will provide major benefits all based on feedback from to passengers and will assist 02 passengers and the wider the region in maintaining its north-east community. economic competitiveness. Passenger numbers are “Our business is growing. expected to grow by 20% This region is growing. We over the coming six years are working on an ongoing and the new layout and basis to secure new routes, facilities have been designed particularly leisure services, around their needs. and to give our customers an airport that they can Steve Harris, Chief Executive continue to be proud of. We of VisitAberdeen, added: are working closely with “The plans are a major step local developers to create an forward that will prepare the airport city concept that will airport for the years to come. have our airport at its heart. The airport is vital to us in We are working and engaging that it creates the first and with local authorities and last impressions of the city government to drive forward for millions of our visitors the local infrastructure each year. In addition, it issues. There are a lot of provides the most crucial good things going on just part of our connectivity now which demonstrate to the rest of the world. that this part of the country Development enhances the really does punch above its opportunities for growth.” weight,” Benzie concluded.

02 03 While 60% of Aberdeen Airport’s The £13 million terminal redevelopment will passengers are travelling on business, its be complete by 2017, with enhancements leisure offer is also improving and giving including a larger lounge area, more retail the local community a wider choice of opportunities, refreshed arrivals products destinations from their home airport. with new reclaim belts for both domestic and international passengers, and a state-of-the-art new security search area. Passenger Safety Improved by P4 Another UK airport has installed P4’s M-Web self-testing emergency lighting monitoring system, acknowledged as the safest form of emergency lighting, as part of a recent £12m development programme. The equipment is installed within the new passenger security screening area and expanded departure lounge at Liverpool’s John Lennon Airport (LJLA). The airport, one of the 10 busiest in the UK, chose the state of the art M-Web monitoring system from P4 as the most proven, reliable, cost effective and flexible self-testing computer addressable solution. It was also chosen for its scope in reducing labour costs through its fully automatic self-testing P4 Limited 1 Wyman’s Way, Fakenham capability, low maintenance and rapid fault identification. The consultant on the project was RPS Industrial Estate, Fakenham, Gregory, and the equipment was installed by Shepherd Engineering Services.“We were satisfied NR21 8NT Call: 01328 850555 or that it would provide us with the safest, fully compliant, inherently safe and convenient remote Email [email protected] monitoring self testing system,” says LJLA Engineering Manager Shaun McAteer.

M-Web is an ideal system for large public and commercial buildings with its unique addressable locations, which identifies a faulty fitting immediately without having to sift through drawings and send technicians all over a large complex to locate it. “With simplified fault finding, the weekly function tests and the annual deep discharge battery test which are fully automatic, it enables our in-house team to run the maintenance operation very efficiently,” explains Shaun McAteer.

LJLA can use leading self-testing emergency lighting company P4’s Fastelink software in its M-Web to receive an individual report on the performance of each fitting, e.g. when it last did a self-test and the current status report.

Let P4 review your needs with its variety of systems. Visit our website or call and have one of our specialist engineers visit you and present our range of self testing products. p.23 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014 COLAS PROVIDING A SPECIALIST PLATFORM FOR REGIONAL AIRPORTS

Colas is an ‘intelligent service provider’ and has built a substantial reputation for innovation. Its work at Cardiff Airport, which was recently acquired by the Welsh Government, is a prime example of Colas’ collaborative approach, and its capability of providing a specialist platform for regional airports. Peter Bamfield, Associate Director Airports, Asphalt and Projects, Colas, 01 outlined the company’s approach to Ross Falconer.

The Colas business is built After just a few minutes in Airports, including Cardiff, Colas tailors its offer to the Ultimately, the key to a on pavement engineering conversation with Bamfield, obtain tangible benefits from needs of individual airports, successful project is involving and the introduction of his enthusiasm for this this direct input. “I think this with a focus on identifying the the client in a real collaborative innovations to the market, and collaborative approach is very important; it gives right solution for the client. “We process, giving them confidence this part of the business has shines through. “We have the customer the confidence emphasise those innovative in how they’re structuring and been around for decades and is a relationship whereby we that they have a supply chain solutions and designs that the allocating their funding. Colas where the projects side of the can jointly assess the scope partner that can ultimately client needs for their situation,” is providing a one-stop suite business first originated. and the required works, deliver, to sufficient quality, all Bamfield explained. “This can of services at Cardiff, building and then convert that into the procedural arrangements include a repave or some of the relationships and allowing the A maintenance framework has carrying out the works for that are required,” Bamfield specialist repair products that airport to utilise a world-class tangible benefits for regional them,” he commented. said. “This approach to annual Colas manufactures as well, set of service capabilities. airport operators, assisting inspections means we can such as Jointgrip IS, which is There’s an emphasis on creating them in future-proofing their TRANSPARENCY AND highlight immediate and long- a repair product that we have long-term relationships and infrastructure assets. Peter OPEN DIALOGUE term maintenance requirements for surfacing materials. It is understanding each customer’s Bamfield, Associate Director Many of Colas’ experienced on the ground. The client then a strong robust material that unique requirements, and Airports, Asphalt and Projects, maintenance team have been has a year-on-year picture built removes the need for wholesale fundamentally it’s all about Colas, explained that long-term with the organisation for very up over a period of long-term surfacing repairs by providing a getting the client involved and contracts facilitate a reliable many years, utilising their works. They can see if anything more localised repair system.” collaborating with them. service, guaranteeing that Colas knowledge and expertise gained has changed, they get direct can provide the right resource on projects around the country input and recommendations level and helping keep the for different customers. They from ourselves, and they continuity of the workforce. are experts in the field, and also are able to react and fund install and apply Colas’ own accordingly.” Additionally, for Colas’ maintenance work at products. They also provide smaller airports, having that Cardiff is very much a three- a report, whereby the team direct working relationship way collaborative arrangement can make recommendations offers greater opportunities for also including British Airways and work closely with the innovation. Colas is backed by Maintenance Cardiff, which is client and, significantly, this the International Colas Group based at the airport. Through ensures transparency and an and innovative pavement its longstanding relationships, open dialogue. Integration engineering is an integral part Colas undertakes regular and collaboration are key, of its offering. This may include annual work packages for and indeed it’s not often that pavement recycling options, and Cardiff Airport and also for contractors such as Colas have cost and sustainability options Interserve on behalf of British the opportunity to provide linked to budget to provide Airways Maintenance Cardiff. this direct input to the client. realistic budget savings. 02

01 02 Peter Bamfield, Associate Director Airports, Asphalt and Projects, Colas, explained Through its longstanding relationships, Colas undertakes regular that long-term contracts facilitate a reliable service, guaranteeing that Colas can annual work packages for Cardiff Airport and also British Airways provide the right resource level and helping keep the continuity of the workforce. Maintenance Cardiff, working on behalf of Interserve. p.24 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

The GripTester Mk2 is currently being used daily at major airports all over the world and is well known for its ALIGNING RUNWAY easy to use, robust and repeatable nature. FRICTION TESTING WITH Now its manufacturer, Edinburgh-based Findlay Irvine Ltd, has developed the Runway ASSET MANAGEMENT Alignment System, or RAS for short, which is proving to make the already popular GripTester Friction testing of runways has become an essential tool in the armoury of maintenance Mk2 even more accurate and operations operatives in airports throughout the world since it has become and indispensable to runway operators around the globe. mandatory. Findlay Irvine and the GripTester Mk2 have been leading the way in accurate continuous friction testing solutions for over 25 years. The Runway Alignment System is an add-on to the GripTester Mk2 that utilises GPS technology to guide the user down a runway. Whereas continuous friction surveys in the past have been a two-man job and relied on line of sight and the competency of the driver, the Runway Alignment System accurately and easily controls all the procedures and uses visual and audible cues to guide the driver.

Guided by a display mounted on the dashboard of the towing vehicle, the Runway Alignment System ensures that the continuous friction surveys always measure friction in the same place, allowing for better repeatability and comparison.

This is good news for maintenance managers and airside operations when making decisions on areas that need rubber removal, repair due 01 to a lack of friction, or are suffering from surface failure. As friction is a good indicator for surface performance, the to guarantee better accuracy UK CAA CAP 683 or just automatically guides the driver mandatory in friction testing GripTester Mk2 with Runway and ensure that drivers were maintenance runs. It offers full to the next start point in order to guarantee that surveys are Alignment System can help following the same lines when comparability of results as the to continue from where they conducted where and when cut costs by better focusing carrying out friction surveys,” system takes away the human left off. This means less time on they should be. However, in maintenance budgets, allowing Rob Sims, Director of Sales, error factor as well as a need the runway and less mistakes, the meantime, the GripTester significant potential savings. Findlay Irvine, explained. “The for markings on the runway. plus a much higher level of Mk2 Runway Alignment Runway Alignment System Another side benefit of the accuracy and repeatability.” As System gives airport operators “One of the main issues that solves those concerns by Runway Alignment System is international standards continue accurate information on which our GripTester users were using high accuracy GPS to that if a driver has to abandon to become more stringent, it to better focus maintenance concerned about over the guide the driver throughout a survey for any reason, the is only a matter of time before budgets and potentially past few years has been how the survey whether a full system saves the last run and systems such as this become make massive savings.

01 The Runway Alignment System is an add-on to the GripTester Mk2 that utilises GPS technology to guide the user down a runway. Whereas continuous friction surveys in the past have been a two-man job and relied on line of sight and the competency of the driver, the Runway Alignment System accurately and easily controls all the procedures and uses visual and audible cues to guide the driver. p.25 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014 ASSESSING RUNWAY SURFACE FRICTION CHARACTERISTICS

Aerodromes Panel. The agenda included development of stands as a world-renowned with machines that meet the Aerodromes Panel reports to the a global reporting format aimed document offering good objectives set by CAP 683. “That Air Navigation Commission in at regularising the content of practice advice on the subject of said, the interpretation of results Montreal and at the last meeting message sets to be made runway surface friction from assessment runs is a key AP/3 the Friction Task Force’s available to operators during characteristics assessment,” he part of aerodrome managers work was ratified and further periods of runway stated. “As such, it will play a key responsibilities under their safety tasks to develop guidance contamination; proposals for the role in providing those UK management system and material given out. The 13th removal of Runway State Groups aerodromes which will be EASA evidence that action taken to meeting of the ICAO Friction appended to METAR/SPECI certificated with material to help arrest falling levels of grip, often Task Force was well attended, reports; changes to Annex 6, 8 them meet Acceptable Means of caused by rubber build up, The CAA hosted the 13th with delegates from Airbus, and 14 relative to aircraft Compliance to, inter alia, should be available at audit,” meeting of the ICAO Boeing, and many National performance; and update of Commission Regulation (EU) No Fraser-Bennison commented. Friction Task Force during the Aviation Authorities, including ICAO Circular 329. With regards 139/2014 ADR.OPS.C.010. “Furthermore, other means to first week of July. The Friction Norway, France, Japan, US, and to CAP 683 – the Assessment of Current Continuous Friction understand the quality of the Task Force was created by the Canada, as well as British Runway Surface Friction Measuring Equipment (CFME) surface in terms of macro and Aerodrome Operations & Airways and EASA. Paul Characteristics – Fraser- accepted for use in the UK micro-texture should be used, Services Working Group, which Fraser-Bennison, Aerodromes Bennison added that there have comes from reputable especially after surface in turn is one of a number of Policy Specialist at the CAA, not been any major revisions, manufacturers with a long rehabilitations, to complement Working Groups reporting to the explained that issues on the nor are there any planned. “It history of supplying aerodromes friction runs. p.26 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014 A SMART APPROACH TO AIRFIELD LIGHTING

The challenge for airports today is to free, thus resolving operational issues in manage air traffic and airside resources colder climates,” Willer explained. “Overall, intelligently, safely and efficiently, while ADB’s all-LED Smart Approach enables reducing environmental impact. ADB substantial energy and cost savings, and Airfield Solutions believes the answer offers a smarter, greener and more reliable lies in making an airport ‘smart’. Regardt alternative to airports today. What’s Willer, Regional Manager, ADB Airfield more, with Exel’s frangible lattice masts Solutions, explained that a ‘Smart Airport’ and poles ideal for approach lighting considers five key elements covering all installations, the solution is complete.” aspects of landing and take-off, and looks ADB Airfield Solutions has several current at managing this cycle end-to-end. “From or recent developments at UK airports, AGL design and airfield lighting (AGL), including: Birmingham Airport – runway to guidance, safety and maintenance, extension which includes all high intensity every aspect is managed intelligently, LED lighting on the runway; Manchester for greater productivity, safety and Airport – Runway 1 & 2 complete LED sustainability,” Willer commented. ADB’s upgrades, as well as LED PAPI; Heathrow ‘all-LED’ Smart Approach is part of this Airport – Northern Runway resurfacing ADB’s ‘all-LED’ Smart Approach comprises the company’s proven LED AGL, its high performance LED approach, concept, and comprises the company’s complete LED upgrade following on from threshold, and runway end lighting (LEAP), and LED proven LED AGL, its high performance last year’s Southern Runway LED upgrade; PAPI, all of which are designed to work smarter. LED approach, threshold, and runway end and Airbus Hawarden – complete LED lighting (LEAP), and LED PAPI, all of which upgrade on the runways. So, in what are designed to work smarter. “ADB’s ways are airfield lighting technologies and the technology has fully satisfied Regardt Willer, Regional Manager, ADB Airfield LED PAPI is the world’s first PAPI that evolving? “At present the evolution is sceptics, a complete look into power Solutions: “ADB’s LED PAPI is the world’s first PAPI that lights up almost instantly when switched lights up almost instantly when switched still focused around the complete LED solutions leading to a complete rethink on, and is virtually moisture- and frost-free, thus on, and is virtually moisture- and frost- portfolio. We believe once this is done is on the cards,” Willer concluded. resolving operational issues in colder climates.”

Consistently breaking new ground in embedded airfield INNOVATIVE lighting systems, atg airports has provided AGL solutions to international civil and military airfields in over 100 countries. The latest in its array of industry-leading technologies is the IRIS range of High Intensity LED LIGHTING airfield lighting fittings – said to be the future of AGL. SOLUTIONS

The continual pursuit of innovation continued to supply and deliver provide bespoke design services in demanded acute ingenuity from all and cutting-edge concepts is a contracts at Heathrow, Manchester, order to future proof the current of the stakeholders involved in the fundamental part of the airfield Cardiff, Bristol and Gatwick airports, interfaces, and prepare for future AGL airport’s establishment. atg airports lighting industry. With safety and have also sustained its strong and control system infrastructure has dispatched a complete airport requirements becoming increasingly military presence, working at several enhancements. On the Isle of Scilly AGL & Control System package stringent, airports striving to minimise MOD airfields including Topcliffe, meanwhile, atg airports was awarded destined for the new airport, which expenditure and environmental Yeovilton, Marham and Gibraltar. the contract for the complete upgrade is located over 1,900 miles north responsibility being a vital component The leading manufacturer of airfield of AGL & Control Systems at St of Cape Town. The project was in gateway development, state-of- lighting solutions is in the process Mary’s Airport. Working for Lagan awarded to atg airports by Thales the-art airfield lighting technologies of delivering The Control System Construction, the projects team ATM, and includes the supply of are a priority for airports everywhere. Resilience Project at London start on site this month to supply atg airports’ high intensity LED and atg airports is commited to continued Heathrow – an upgrade of the and install atg airports runway edge, tungsten halogen and luminaires, research, through which it aims to airfield ground lighting system’s PAPIs, threshold and end lighting, PAPI Units, AGL signage, apron develop groundbreaking new products critical components, which will help CCRs and isolating transformers, lighting, CCR’s, primary & secondary that meet the changing operational to extend the life of the current primary cable replacement and cable, isolating transformers and a needs of airports across the world. system. The Resilience Project SmartControl System. Further afield, bespoke SmartControl system which In the UK, atg airports’ Airfield required atg airports to perform a the development of the first ever air will control and monitor all of the Ground Lighting (AGL) projects and midlife verification of the current transport gateway on the remote airfield ground lighting. The project installation teams have this year system’s operational status and to South Atlantic island of St Helena has is due for completion in 2015. The right approach to a smarter airport

 low energy consumption  more airside safety  higher productivity  maximum efficiency

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ADB Airfield Solutions: Smarter Approach, Safer Approach If a safer approach is not your airport’s #1 priority, it should be. After all, safety is our primary concern. The solution… An intelligent approach that’s designed to suit your airport’s topographic location, and a complete solution with best-in-class, and proven approach lighting, masts, visual guidance, communication and power systems, working effortlessly, to make your runway safer. Trust on the world’s leading AGL innovator - ADB Airfield Solutions. ADB’s Smarter Approach is a unique end- to-end approach offering includes its proven, high-performance LED Approach, flashing lights, Threshold, Runway End lighting (LEAP), LED PAPI, and Exel’s frangible lattice masts and poles for approach lighting, which together deliver the superior energy efficiency, performance and cost benefits of an all-LED solution. Make our Smarter Approach work for you, find out more on www.adb-air.com or contact us at [email protected]. p.28 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

Norwegian has started its long-haul operations from London Gatwick with the launch of three new routes to the US – Los Angeles, New York JFK and Fort Lauderdale. Airport Operator’s Ross Falconer attended the New York JFK launch celebration at Gatwick on 3 July, where he spoke to the airport’s CEO Stewart Wingate. NORWEGIAN GETS GOING ON GATWICK 01 LONG-HAUL

The Los Angeles route American Airlines and United “We’ve been watching very started on 2 July, followed Airlines all providing daily closely what’s been happening the next day by New York JFK, services. On New York, however, in Scandinavia – when you look with the week finished off with the indirect competition will be at Norwegian’s route network it the launch of Fort Lauderdale on even more intense, with over 200 goes west as well as east, and 4 July. While JFK will be served existing weekly frequencies. certainly that’s something we’re thrice-weekly, Fort Lauderdale Beginning with New York very interested in. We’ll have the will be served twice-weekly, as Newark, United currently offers three flights per week initially will Los Angeles. All three of the five daily flights, BA flies 20 times into JFK – what we will try to routes are operated with the weekly and Virgin Atlantic do with Norwegian is convert low-cost carrier’s 291-seat 787-8s operates double-daily on the that into a daily frequency. and will face no direct airport pair. To New York JFK Also, if we can encourage competition, however there is there is even more capacity Norwegian to fly east to the likes plenty of service to New York and available, with BA (59 weekly of Bangkok, of course we’d be Los Angeles from London flights), Virgin Atlantic (28), delighted,” Wingate explained. 03 Heathrow in terms of indirect American and Delta Air Lines competition. On Los Angeles (21), as well as Kuwait Airways (3) 04 there are seven daily competing providing the competition. frequencies split between five incumbents – with British Airways London Gatwick CEO Stewart and Virgin Atlantic Airways both Wingate commented on the offering twice-daily operations, “game-changing nature of the along with Air New Zealand, Dreamliner”, which has made these important new transatlantic routes possible. The airport certainly celebrated in style with the cutting of a specially prepared cake in the gate room, while cheerleaders provided a traditional American element to the celebrations. Norwegian has built a very successful business at Gatwick and is now the 02 airport’s fourth biggest airline.

01 02 03 04 London Gatwick CEO Stewart London Gatwick CEO Stewart Wingate London Gatwick’s CEO Stewart Wingate Norwegian’s three new transatlantic routes will face some pretty stiff Wingate and Norwegian CEO Bjørn told Airport Operator that he would be and CCO Guy Stephenson celebrated competition, particularly in the London to New York market, which already Kjos with the specially prepared delighted if he can encourage Norwegian the launch of three new US routes last has around 30 flights per day. But this won’t matter as long as the routes LGW-JFK route launch cake. to fly east from Gatwick, possibly to week. There are already plans to try to make money. Using Aviation Analytics’ interactive route economic calculator, Bangkok. The airport also desires more convince Norwegian to increase the New it predicts that the airline will need to attract 170,000 passengers per US services – Wingate mentioned Chicago York JFK route to a daily frequency. annum at an average seat price of close to £340 to break-even. and San Francisco as potential targets. The race to find the fastest airline in the world

bud:runway run Budapest Airport

An event powered by: bud:sport Budapest Airport

11:00hrs Saturday September 6 2014

12km or 6km races €75 single entries (four or two lengths of Runway 1) €50 (per runner) team entries

100% entrance fees donated anna.aero-Budapest Airport to children’s cancer charities and other good causes “Golden Cake Trophies” for:

FASTEST male/female

FASTEST AIRLINE TEAM –“The Fastest Airline in the World”

FASTEST AIRLINE CEO –male/female

FASTEST AIRPORT CEO –male/female

A FINISHER’S MEDAL souvenir shirt, and gift bag for every entrant An unforgettable running MORE AWARD CATEGORIES For other air transport partners, tourism agencies & enterprises, media etc, etc experience on Budapest Airport’s Runway 13R-31L

Qualifying airlines, airports and other air REGISTER ONLINE transport enterprises may take part, but places Platinum Sponsor & International entries* are strictly limited. To register your interest go to: Official Carrier

www.anna.aero/budrunwayrun SPECIAL *Registrations from Hungarian enterprises handled separately - details to follow RACE FARES!

BUD-runway-run-1.0-ad.indd 1 26/06/2014 11:29 p.30 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

AOA Annual Conference & Exhibition 2014 10-11 November 2014, The London Hilton Metropole

2014 EXHIBITORS p.31 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

Stand booked Stand available

Corporate partners

To secure one of the remaining booths please contact:

James Howson - 01293 783 851 [email protected] p.32 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

“I say often that while the work that I am doing here may not be the largest job that I have ever done, it is by far the BRITISH OVERSEAS most significant,” said John Smith, Chief Executive of Turks and Caicos Islands Airports TERRITORIES: Authority, the operator of six airports on the Turks and Caicos Islands – including Providenciales International. “And by that I DEVELOPING mean that tourism is the main industry for the Turks and Caicos, and Providenciales AIRPORT AND ISLAND International Airport is its main gateway. The largest island of Providenciales is the economic As relatively small and often remote but tourism-abundant nations, British Overseas driver of more than 90% of the Territories depend on their airports to serve as key drivers of economic and social Turks and Caicos’ commerce and, with 80-90% of that being development, and to connect them with the rest of the world. Here, Amy Hanna created by the tourism industry, explores the vital relationships between two British Overseas Territories and their air the airport is extremely crucial to the islands.” transport gateways.

Providenciales International Airport welcomes a yearly average of just under a million visitors to the Turks and Caicos Islands, and has experienced significant growth in recent months, contributing to a record year. Passenger numbers have increased by 5.3% since 2013, spurred on by bad weather in its primary market of North America, and though its traffic is predominantly seasonal, this changeable climate means that the airport must be flexible and quick to react to unprecedented arrivals. It requires constant collaboration with airlines, and the islands’ Hotel Association and Tourism Board, for the airport team to mitigate the challenges presented by this unpredictable throughput, and for an island the size of Providenciales – with a population of under 25,000 – it is of vital importance that all the stakeholders in the passenger process work together for the prosperity of the airport and its community. “It’s very important to 01 recognise that an airport is

01 Providenciales International Airport is working to drive down costs and embracing technology to improve passenger facilitation, but never at the expense of the customer experience. “Passengers say that the airport really is like a resort, and that’s the feeling we want to give you – the feeling of arriving at a resort, the feeling as though you’re being taken care of, and the feeling of wanting to return,” John Smith, Chief Executive of Turks and Caicos Islands Airports Authority, said. p.33 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

not a standalone entity,” Smith the valuable additions of explained. “It exists to bring its first New York Newark in visitors and facilitate their route, and a second link to arrival or departure, but it is JFK; jetBlue and Delta now not accommodative, and that’s both operate out of the hub. the problem. If you don’t have “The market we are targeting other amenities like hotels now is Europe, as well as and activities for people to South America, Chicago, do then that doesn’t support and Calgary,” Smith stated. it either, because they come The airport’s infrastructure, once and don’t come again.” meanwhile, is evolving too, and a US$10 million (£5.8 As the airport develops and million) redevelopment its traffic grows, the island of of its terminal is currently Providenciales must now work underway, transforming the to develop in parallel and, airport for holidaymakers. The Smith explained, its priority is departure lounge has almost to generate more hotels and doubled in size, as has the recreation facilities, to appeal updated check-in area, while especially to diversion-seeking the security area has been European tourists and fan rejuvenated to feature a new the flame of growth currently screening system. “We’ve taking place in the European also introduced FID monitors, 02 market. “They are more increased the size and renovated activity-driven and they want the baggage hall and domestic to stay longer – on average check-in, and the lounge area “However, we have also made of the airport’s continued for those who like to have a 10-14 days compared to 4-6 has been completely redone. provisions in our Masterplan development, and is present massage before they leave. days for an American tourist Overall we’ve increased the size for the construction of a new, throughout, from the Another exciting aspect is – so the Turks and Caicos of the airport from 51,000 to independent terminal at the curvaceous glulam beams that we now have open- need to focus on creating 91,000sq ft,” Smith said. The appropriate time. And the used instead of the typical air check-in in an outdoor those activities to keep them terminal extension will open appropriate time will be when steel to form the new renewed courtyard to give more of engaged. Developing the to passengers in November, our politicians feel it is time, or terminal’s structure, to the use a Caribbean feel. It’s rare airport is important, but now and some elements – including when it is naturally driven that of high-tech, environmentally that you get that – a taste of we need the other elements the shared-use EASE check-in way by passenger numbers. We sound LED lighting. The paradise, right at the airport.” to develop quicker to ensure system by AirIT – have already anticipate it will be necessary terminal expansion has also success,” he said. A British been introduced, designed to in the future, but it will take provided the airport with fresh A MIX OF BUSINESS AND Airways flight from Heathrow expedite and streamline the years to plan, so we’re going to opportunity to emphasise its LEISURE IN BERMUDA via Nassau in the Bahamas airport experience for both begin that as early as this year.” passenger-centric direction and For the subtropical North connects the continent with customers and airlines. “I believe create a resort-like experience Atlantic island of Bermuda, Providenciales Airport, and that Providenciales is one of the In all, some 1,070,000 tourists for its customers, with the the significance of its at present there is no direct first airports in the Caribbean to set foot upon the islands’ introduction of initiatives such primary gateway, L. F. Wade route between the islands have check-in fully integrated in shores in 2013 – 10.4% as fast track inbound and International Airport, cannot and its European base, but this way, with standalone kiosks more than in 2012 – and the outbound services for selected be overstated. The diversified the Airport Authority is in that service all airlines. It means destination’s popularity is only passengers and a VIP lounge. mix of international business discussion with the airline airlines don’t have to keep growing. Set in the Atlantic On the upper departures level, and leisure passengers regarding the potential of updating their equipment any Ocean, 550 miles southeast of meanwhile, the elevated Sky that it receives are vital a non-stop connection to more – we’ve moved away from Miami, the Turks and Caicos Lounge has been created so balusters of the island’s Heathrow in the future. that to deliver the efficiency Islands are an unspoiled haven that passengers can enjoy the financial framework, and and flexibility that they require,” for tourists – a palm-flanked stunning vistas, and soak up Bermuda largely depends THE GATEWAY TO THE Smith stated. An extended car utopia of crystal waters and every last ray of the Turks and on its connections with the TURKS AND CAICOS park equipped with an additional ivory sand – and in the delivery Caicos’ sun before departing UK and US for its continued Ever burgeoning interest from 200 spaces, and an adapted of its passenger experience from the islands. “The focus economic development. passengers has prompted road structure with a newly Providenciales Airport is is on passenger comfort, significant development structured traffic circulation, working to capture the essence passenger entertainment, the The blend of business of the airport’s route meanwhile, makes the airport of its surroundings, where good-feeling factor,” Smith customers and tourists that network in recent months, easier to access for road users. “relaxation is unavoidable explained. “The whole concept make up Bermuda’s airport and has seen connections and rejuvenation ensured”. is to give the feeling of arriving traffic is a somewhat unique strengthened in New York – “Based on our Masterplan, the at a resort and leaving from mix for an island of its sort, one of Providenciales’ main extension should last well The islands’ maxim – ‘Beautiful a resort, and now we’ve even and when the global economic supplier destinations – with into the future,” Smith added. by Nature’ – is at the crux introduced onsite masseurs decline struck its two biggest

02 The planned development of a new, modern terminal at Bermuda’s L.F. Wade International Airport is a critical component in the island’s overall objective to maintain its reputation as a quality leisure and international business destination. The airport plays an indispensable role in the economic prosperity of the region. p.34 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

markets in 2009, the impact the coming months to make backdrop to L.F. Wade has also completed substantial airport will explore in the on its business traffic was an announcement as pertains Airport is both spectacular works on its airfield, investing future, including, Adderley significant. Now though, with to our future investment and unique, and when its BMD4 million (£600,000) determined, the potential of the recovery of the economy, partners.” In the past, the development begins the new in a runway threshold a second London route from the airport’s traffic is once airport handled more than one terminal will capitalise upon displacement project and Heathrow to complement its again reaching the levels it million passengers a year, but this boon with features such the installation of centreline British Airways flight from had previously attained, and those record numbers proved as outdoor dining facilities. lighting, to modernise its Gatwick. For now though, its the island’s objective is once to be an onerous strain on “Nowadays when you go into approach and meet ICAO’s priority is to work with the again to grow the number of its facilities, which, until the airports you feel a bit confined increased safety requirements. Bermuda Government and arrivals at the airport by driving impending redevelopment are – you’re inside, so we’re In addition, new taxiway, Tourism Authority to create leisure tourism in the region, an expanded and modernised hoping that the new design runway and apron signage the best possible facilities for and through development at version of the airport’s original will go back to the old days of has been implemented, visitors to the island. “Today airside, landside and beyond 1940s structure. When it is aviation, when you were able as have additional edge we’re comfortable with the in Bermuda’s infrastructure. completed, the new terminal to go outside and breathe lighting on the taxiways – all diversity of air services that “The combination of those two will have the capacity to the air,” Adderley established. in the interest of improving we have, and the amount of factors is critical to stimulating accommodate these numbers “Also as part of the terminal the airfield for its growing airlines seat capacity that we the amount of air traffic that much more comfortably, and, development we’re looking at number of movements. have, but as these initiatives we see at the airport,” Aaron at its location on a brownfield providing a dock – a marina that we have put in place, for Adderley, Airport Manager at site further from the shore, that would enable hotels L.F. Wade has direct services both international business L.F. Wade International, said. will mitigate the recurring to pick up their passengers from every major city across and hotel developments, The Bermuda Government has challenges currently presented from the airport and deliver the east coast of the US – come to fruition, our focus been working aggressively to by storm surge and hurricanes. them to their properties from Miami to Boston and will shift from maintaining stimulate leisure traffic, and the “From a logistical standpoint via the water. Those are Toronto – as well as a direct the air services that we have creation earlier this year of the and a safety standpoint the the sorts of things I think daily service from London to increasing the air services Bermuda Tourism Authority new building will serve a very will tremendously enhance Gatwick. Positioned just 1-2 that we have,” Adderley has brought about a drastic important purpose, and in the overall experience for hours from North America said. “Whether that involves change for the island, where addition to that we’re looking passengers at the airport, and and Canada, and seven hours increasing the number of for the first time the tourism to build a more airy facility, are things that are not readily from London, today traffic flights from existing gateways, industry has become the a brighter facility, one that available at many major from these diverse locations or identifying new gateways – concern of the private sector. A takes advantage of the many airports around the world. We is sufficient low hanging fruit or a combination of the two, number of hotel development vistas that surround the need to take advantage of the to enable the small island’s the demand will determine projects across the island airport,” Adderley explained. uniqueness that we have here, economy to flourish. Pursuing that – we’re working with too will further facilitate the and provide that first class opportunities to stimulate our airline carriers to ensure region’s tourism capacity. Embedded in the shoreline experience for our travellers.” further traffic out of Europe that their routes are as of a coastal paradise, the In recent months the airport is certainly something the successful as possible.” “We certainly anticipate increased leisure demand, and as that demand increases we can start shifting our focus away from maintaining air services to expanding air services in order to meet that increased demand,” Adderley said. The anticipated increase in traffic in the coming years, he explained, has expedited the already pressing need for development of a new airport terminal at L.F. Wade International. “We completed our airport Masterplan a few years ago, and the government has decided that now is the time to move forward full steam ahead with the development process,” he commented. “We are engaged in talks with potential investors, and we hope to be in a position in 03

03 The US$10 million (£5.8 million) redevelopment of Providenciales International Airport’s terminal is currently underway, transforming the airport for holidaymakers. The departure lounge has almost doubled in size, as has the updated check-in area, while the security area has been rejuvenated to feature a new screening system. p.35 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

Official event partners confirmed so far:

FTE EUROPE 2015 ADD waiting on Dan’s approval

Inspiring travel facilitators to transform tomorrow’s customer journey

ora corp ting In : Park Plaza Riverbank London

U P I R Conferences / Exhibition / Social Events / Airport Tours I A N T H E

O N D T N H U # E G R O fteEurope

FTE-LON-2015-ADVERT-AOA.indd 1 09/07/2014 16:33 p.36 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

Newcastle Airport’s Chief Executive Dave Laws samples beer from the local Newcastle’s multi-million investment will Tyne Bank Brewery, one of the many real ales on tap at The Beer House. The restaurant, designed to capture the spirit of the North East, opened alongside the American-style Flying Hippo diner and Aspire Lounge in the make passengers feel more welcome first phase of the development in April, and the next major phase will begin in autumn, with most work set to be completed by May 2015.

Newcastle International Airport is A £14 million departure lounge investing more than £14 million in the transformation of its departure development is the next step in Newcastle lounge. The developments are Airport’s ambition to become the “most part of the gateway to the North East’s commitment to being “the welcoming airport in the UK”. most welcoming airport in the UK”, and will reshape the airside modern environment designed World Duty Free store and exciting experience for passengers with to meet passengers’ needs. new food and beverage outlets new shops, restaurants, cafés “Newcastle Airport is very much designed by SSP. Customers will and bars, and a more stream- at the heart of the region,” Laws benefit from an improved sense lined journey for customers. added. “Our strap line is ‘Your of flow as they pass through the “Our passengers’ holidays start Airport’, so we’re reaching out curved walkways, seating areas here at the airport,” said Chief to the North East to say, look – and streamlined shop fronts of the Executive Dave Laws, “so it’s very it really is your airport. We’ve new departure lounge. “We are important to us that we give them studied the customer experience confident that the new layout will the best possible experience.” for the travelling public, and in be more intuitive and will help pas- The first phase of the extensive addition to the things that we’ve sengers to make a more informed development opened to passen- done in terms of operations and choice on where they shop, eat, gers in April, and features an entic- processes, we’ve looked very care- drink or simply relax before their ing offer of unique and unprec- fully at the departure lounge and flight,” Laws stated. “The departure edented eateries, including The what offers people would like to lounge will have a modern and Flying Hippo American-style diner, see – as well as how we can bring vibrant shopping centre feel – and The Beer House, created to local suppliers into the mix to put something that we know from capture the spirit of the North East something back into the region.” feedback is what our customers with real ales from local brewers The next major phase of the de- want. We are meeting the needs of and regionally-sourced foods. velopment will begin in autumn, the modern traveller with excellent The open-to-all Aspire Lounge, with most work set for completion facilities and there will be plenty on meanwhile, offers fantastic by May 2015. Highlights still to offer for families, couples, groups lounge facilities in a comfortable, come include a new walk-through and business travellers alike.”

AOA Annual Dinner raised £10,500 for sight-saving charity Orbis

On 4 March, almost 1,000 people gists, nurses and anaesthetists, from across the aviation sector to share their skills and knowl- The partnership between AOA and Orbis represents a unique union of aviation ingenuity; attended the AOA Annual Dinner edge with local eye care teams. showcased by the Orbis Flying Eye Hospital, held at the Grosvenor House Orbis volunteers, who often and ophthalmic services at their best. Hotel. The event raised a fantastic donate their annual leave to £10,500 in aid of the AOA’s take part in these programmes, charity partner – sight-saving have helped the charity to train NGO Orbis. This donation will over 325,000 medical profes- provide ophthalmic training for sionals over the last 30 years, doctors and nurses in developing improving the lives of more than countries and expand eye care 23 million people suffering un- services in rural and poor areas. necessarily from preventable and The partnership between AOA treatable blinding conditions. and Orbis represents a unique The incidence of avoidable union of aviation ingenuity; blindness has reached staggering showcased by the Orbis Flying proportions. 39 million people Eye Hospital, and ophthal- globally are blind, with 80% mic services at their best. suffering from a condition which The Flying Eye Hospital is a is completely treatable or avoid- one of a kind aircraft featuring an able. 90% of these people live operating theatre, lecture theatre, in developing countries where pre and post-op spaces and laser access to eye care is often limited suite. This mobile teaching facility or far too expensive to access. to continue to enhance local and transforming the lives of For more information please enables UK and international The money raised at the AOA eye care services in the devel- millions suffering needlessly in contact: Jaymie Duke Orbis volunteer ophthalmolo- Annual Dinner will enable Orbis oping world, saving the sight darkness. www.orbis.org.uk via [email protected] p.37 WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2014

Vanderlande Industries UK Ltd has been Securitas appoints Angus Vanderlande to install awarded a contract to install a new make- up carousel, enhancing the operation of Wilson as Director of make-up carousel at the Terminal 1 baggage handling system at Aviation Services Manchester Manchester Airport.

As part of Securitas’ continued A contract to install a new make-up review of its aviation portfolio, carousel, enhancing the op- it has recruited Angus Wilson eration of the Terminal 1 baggage into the senior operational handling system at Manchester team to take on the position as Airport, has been awarded to Director of Aviation Services. Vanderlande Industries UK Ltd, This role will be instrumental in the UK subsidiary of the bag- building on the excellent service gage handling system supplier. the company currently delivers to This follows the recent success- its existing aviation partnerships ful completion by the company and growing its UK aviation busi- Securitas has recruited of a baggage handling improve- ness. Not only will the focus be on Angus Wilson into the senior ment project at Norwich Inter- operational team to take on ensuring Securitas’ continued ser- the position as Director of national Airport, and highlights vice delivery, but also to introduce Aviation Services. Vanderlande’s ability to provide new business streams such as avia- bespoke baggage handling tion training, covert testing, con- successful business streams. systems to airports of all sizes. sultancy, and fire support services. Wilson has a plethora of skills Vanderlande has specifically de- Wilson, having previously worked to bring to Securitas and will signed a 3D make-up carousel for for G4S and Wilson James, has be key in developing its market Manchester that does not encroach delivery of the make-up carousel, Project Manager at Manchester developed an excellent under- strength in specialist services to on crucial operational space, such a further two carousels are antici- Airport, said: “Vanderlande was standing of the intricacies involved ensure they continue to deliver as the baggage hall roadways. It pated to be installed before Easter. able to produce a design on budget in delivering outstanding customer value to the company’s custom- will also see a significant increase in Vanderlande will be working that met our specific needs of solutions to airports. In addition ers. At the same time, he will buffer capacity and easier manual in partnership with Newfield a make-up carousel requiring to providing security solutions use his knowledge and innova- handling of bags due to the carou- Automation Limited – the preferred minimal space, so that the opera- to a number of different airports tion to continue to improve and sel’s length and ergonomic height. supplier to Manchester Airport tional area is not compromised. over the years, Wilson has also target Securitas’ services to ensure The project will begin in October Terminal 1 – to upgrade the con- It is also important to us that provided consultancy services they are tailored to individual this year with the aim of complet- trols of the make-up carousel too. Vanderlande is able to install the on various security aspects and customers by understanding the ing the work by the beginning Commenting on the appointment new carousel in a short time with has also set up and developed context of the aviation industry. of December. Upon successful of Vanderlande, Kevin Seagrave, minimal disruption to operations.”

OmniServ wins Heathrow Airport bus service connections contract

Tom Marano, AirServ long-standing relationship with CEO; Mark Hicks, Head of Passenger Support OmniServ and are delighted to Systems Interface wins Services, Heathrow Airport; extend our partnership further and Ernie Patterson, by awarding our inter-terminal Chairman of OmniServ, at NDB replacement contract the awarding of Heathrow bus contract to them. We look Airport’s inter-terminal bus forward to working closely contract to OmniServ. The win has given OmniServ with OmniServ and its ambas- Systems Interface, based in tion training and 13 NDBs the opportunity to influence sadors to further enhance the across every touch-point in the UK, has been awarded within the first two years. a passenger’s journey at the excellent service Heathrow a significant contract by This contract will bring the global travel hub. Airport has to offer in mak- DFS Deutsche Flugsicherung total number of Nautel NDBs ing every journey better.” GmbH for the replace- supplied and installed by OmniServ, a subsidiary of ABM The five-year contract win for In a series of exciting successes ment of Non-Directional Systems Interface to over and the UK’s leading airport OmniServ cements its leading for the airport service facilita- Beacons (NDB) at various 170 systems worldwide. As service contractor, has won market position in providing tor, OmniServ was also awarded locations across Germany. agents for Nautel, Systems Heathrow Airport’s inter-terminal legendary service to the travelling the contract to become the The four-year framework Interface maintains an ex- bus contract, which connects public, and gives it the unique exclusive provider of support agreement includes the tensive parts depot at its UK the airport’s five terminals for opportunity to create a seamless for PRM (people with reduced supply of up to 20 Nautel facility to provide ongoing those passengers transiting and elevated customer service mobility) passengers at London VR125 Non-Directional support for all Nautel NDB through the airport. This has proposition for all passengers that Stansted Airport, through Beacons with Automatic systems, allowing expedited given OmniServ the opportu- travel through Heathrow Airport. which it will be providing its Tuning Units (ATUs). Sys- parts delivery to customers nity to influence across every Mark Hicks, Head of Passenger “legendary service” to those tems Interface will provide in the UK, Europe, Africa touch-point in a passenger’s Support Services at Heath- passengers who require special initial system installa- and the Middle East. journey at the global travel hub. row Airport, said: “We enjoy a assistance on their journey. p.38 THE AIRPORT OPERATOR WWW.AOA.ORG.UK SUMMER 2014

London City Airport introduces AirPortr Ryanair Riga, Warsaw Modlin, Wroclaw and Bydgoszcz. It is expected baggage delivery service announces that the 55 weekly return flights will generate more than new base 850,000 passengers per year. Kate Sherry, Ryanair’s Deputy at Glasgow Director Route Development, said: “Ryanair is pleased to Airport launch these new routes from Glasgow Airport to London and Dublin, starting this Octo- ber, with three daily return flights on each route at fares starting from just £19.99. We are responding to strong demand for Ryanair’s low fares from Scottish consum- ers and business customers, and increased competition between Scottish airports.” “Scottish consumers already choose Ryanair for our low fares, industry leading cus- tomer service and great route choice. Now they can also book Simon Potts, London City Airport’s Director of Non-aviation Revenue and Business Development: “Being focused and productive while in Lesley Kane, Head of Corporate Travel & transit is of paramount importance to the modern day business traveller, hence why we have brought AirPortr into the terminal, recognising Groups, Ryanair; Kate Sherry, Ryanair’s their flights on our improved it as in keeping with the airport’s service quality offering which combines convenient location, ease of access and speed of transit.” Deputy Director Route Development; and website, carry a free small sec- Francois Bourienne, Commercial Director at Glasgow Airport, celebrate the launch ond carry-on bag, enjoy allocat- In May, London City Airport Simon Potts, London City Air- Travellers can either book and of new weekly routes from Glasgow. ed seats, avail of our recently became the first airport in Europe port’s Director of Non-aviation pay for the service in advance – at Ryanair will serve its two largest bases announced new Family Extra – London Stansted and Dublin – along to offer the AirPortr baggage Revenue and Business Develop- £30 to have two bags delivered with Derry, Riga, Warsaw Modlin, service, and use their personal delivery service, which allows ment, said: “Being focused and from the airport to London’s West Wroclaw and Bydgoszcz. electronic devices at all stages travellers to have their luggage productive while in transit is of End – or they can visit a dedicat- of their flight, making Ryanair securely transferred to and from paramount importance to the ed AirPortr desk in the terminal Ryanair will establish a new the ideal choice for families the airport and London’s hotels, modern day business traveller, to sign-up to the service. Randel base at Glasgow Airport later and friends,” she added. serviced apartments and offices. hence why we have brought Darby, CEO & Founder of AirPortr, this year. Europe’s largest air- Francois Bourienne, Glasgow The initiative allows travellers AirPortr into the terminal, commented: “Time is so valuable, line, which carried more than Airport’s Commercial Direc- to head straight into the city recognising it as in keeping so not having to worry about tak- 80 million passengers in 2013, tor, said: “We are delighted to without carrying their bags with the airport’s service qual- ing your luggage from meeting to will base one aircraft at Glasgow welcome Ryanair to Glas- with them and, as it includes ity offering which combines meeting, avoiding taking a taxi in Airport and operate seven routes gow Airport. Not only will a mobile-based GPS luggage convenient location, ease of rush hour traffic, and not going from Scotland’s largest city. it complement our already tracking facility, customers can access and speed of transit.” to your hotel before your first Ryanair will serve its two larg- strong mix of airlines, it check on the location of their AirPortr has been developed with meeting saves valuable time and est bases – London Stansted will provide our customers bags throughout the process. business passengers in mind. enables you to be more focused.” and Dublin – along with Derry, with even greater choice.”

Lydd Airport continues commercial passenger flights. The airport has a colourful his- its amazing journey tory. Half a century ago it was one of the busiest airports in On 13 July, Lydd Airport will Europe, and was recognised as celebrate 60 years of providing the gateway to Britain, regularly commercial flights. The airport used by royalty and Hollywood on Romney Marsh is proud of celebrities such as Gregory Peck, its aviation past, and its focus is Diana Dors and Humphrey now firmly set on an even more Bogart. Within 10 years of open-

Half a century ago, Kent’s Lydd Airport successful future as it embarks on ing it had become one of Europe’s was one of the busiest in Europe, and the first phase of a £25 million busiest airports, however, services played host to royalty and celebrity redevelopment. Work on mod- declined during the 1970s. The over the past decade – including departure lounge – and as it cel- passengers such as Gregory Peck. Today, Lydd is growing once more, thanks ernising the airport starts later good news today is that Lydd is the installation of a state-of-the- ebrates 60 years as a commercial to a healthy mix of general aviation, this year and, when completed, growing once more. Lydd Hold- art instrument landing system; a airport, Lydd is confident that corporate jets, air taxis, cargo and maintenance, as well as scheduled it will give Lydd the capabil- ings, which owns and operates new executive terminal with VIP the future investment plans will services to Le Touquet, and an upcoming ity to handle aircraft the size of Lydd Airport, has already spent facilities; improved passenger further develop the site as a suc- £25 million redevelopment will see the airport modernised for the future. Boeing 737s or Airbus 320s for £35 million upgrading the airport check-in and security; and a new cessful, modern regional airport. A true focus on security Not only can Securitas provide Avsec training, covert testing, i[Ykh_joYedikbjWdYo"WdZƀh[ support services, but with the skills of our people, alongside the best in technology, we can produce total integrated solutions that safeguard your business.

To discuss your security requirements, contact us on: 0800 716 586 www.securitas.uk.com Improving the passenger experience at a reduced cost

Our focus is on helping our customers to improve the passenger experience whilst keeping service costs to a minimum. That’s why our airport solutions help to increase effi ciency and deliver cost savings without compromising on your performance.

From the design, installation and management of complete baggage systems, through to fl eet management of specialist ground support vehicle and IT systems, we realise the importance of getting things right fi rst time and on time. Working together in partnership, we provide whole life airport solutions that allow you to focus on what you do best. By working in partnership with our customers, we deliver innovative customised solutions based on our full breadth of capabilities that result in: • Signifi cant cost reductions • Maximised availability & reduced downtime For more information, please contact our business development team on: • Whole-life value and optimised asset management Tel: 44 (0) 208 2831 350 • Improved performance and resilience Email: [email protected] • Innovation & best practice We are one of the UK leading organisations providing through-life airport solutions and support services to www.babcockairports.com the airport environment.