Interview Airport Competition ACI Europe Assembly Traffic Trends

C O MM u n IQ U é

A U T U M N 2 0 1 2 www.aci-europe.org

Interview

Jost Lammers, CEO, Budapest Airport AIRPORT COMPETITION

New empirical study launched ACI EUROPE ASSEMBLY

Full report Traffic Trends

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VIE_PA_Aviation_210x297_mag.indd 1 05.07.12 12:36 Contents AUTUMN 2012 Airports Council International European Region, 6 Square de Meeûs, B-1000 Brussels, Belgium

Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Learning to live with Growth 2.0 Communications Manager Robert O'Meara

Tallinn Airport Tel: +32 (0)2 552 09 82 A new aircraft maintenance hangar has opened at Tallinn Airport, with the intention of attracting business from Europe and Russia. The 5,000 square metre facility triples the maintenance Fax: +32 (0)2 502 56 37 Airports in company’s current annual aircraft servicing capacity. e-mail: [email protected] the news Sheremetyevo Airport Sheremetyevo Airport is now officially 08 capable of handling the A380. The Swedavia extensive requirements to achieve this Swedavia has launched free wifi at 11 included having the correct facilities, airports across Sweden. Designed to equipment, and even staff training. allow smoother travel for passengers, the initiative allows users up to 3 hours online.

Senior Manager Membership and Airports in the News Zürich Airport Zürich Airport has received permission from the Swiss government to commence a $1 billion airport city project. The 200,000 square metre Commercial Services Manchester Airport venture will attempt to transform In an ambitious move Manchester the airport into ‘Europe’s premium A snapshot of stories from Airports Group has confirmed that it international business hub’. will sell a 35% stake to an Australian Edinburgh Airport infrastructure fund, as part of a Between 5 and 10 partnership in any successful bid for Manchester Airport million passengers Stansted Airport. Eco-Innovation London City Airport Danielle Michel Under 5 million around Europe Stuttgart Airport passengers Stuttgart International Airport has Hamburg Airport launched a worldwide competition, appealing for ideas and inventions Between 10 and 25 that make air traffic in the air and on million passengers the ground eco-friendly and reduce Gatwick Airport pollution. The Aviation Award is The UK’s first ‘virtual grocery €150,000 and thus one of the most Tel: +32 (0)2 552 09 78 store’ has been launched in the lucrative in the industry. North Terminal at Gatwick Airport. Customers browse interactive digital displays, and can both order deliveries and pay via smartphones. Amsterdam Airport Schiphol Fax: +32 (0)2 502 56 37 Over 25 million passengers Bratislava Airport Bratislava Airport has opened the second phase of its new terminal. The completion of the Arrivals section e-mail: [email protected] now provides Bratislava with an easy navigable, comfortable and elegant Brussels Airport 5mppa facility. Brussels Airport has announced a new ‘Connector’ project, to link Piers A and B. The move will include centralised security screening, and allow passengers an improved offer of shops, services, bars and restaurants. The project is due for completion by Milan Airports the end of 2014. Milan airports operator, SEA Milan Airports, is to be listed on the Milan stock exchange by the end of the year. According to Milan City Council, which owns the company, further details of the move will soon be announced. Bordeaux Airport Bordeaux has selected a consortium to develop the surrounding real estate into a ‘dynamic economic zone’, to attract both national and international business. A particular focus is being 11 placed upon the air technology sector.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by ACI EUROPE Best Airport Award winners – London City Airport, Edinburgh Airport, contacting us via [email protected] Hamburg Airport, Amsterdam Airport Schiphol, Manchester Airport Jost Lammers, CEO, or via our Twitter feed @ACI_EUROPE Budapest Airport ab-autumn-2012-map.indd 2-3 26/09/2012 17:13 Magazine staff Whatever doesn’t kill you makes you stronger Publisher Daniel Coleman TECHNOLOGY

Editor

Ross Falconer FOOTLOOSE PASSENGER 1621 AIRLINES CHOICE Assistant Editor AIRLINE Ryan Ghee Airport competition INCREASED COMPETITIVE INCREASED CONSUMER BUSINESS AIRLINE CONSTRAINTS PASSENGER Winds of change leave no SWITCHING ON AIRPORTS SWITCHING BEHAVIOUR Head Designer MODELS Richard Jende one untouched

MORE ACTIVE Designer AIRPORTS Victoria Wilkinson Photography POLICY Grant Pritchard 2418 Sales Director Jenny Rayner Airport Carbon Accreditation Managing Director CO reduction & efficiency Paul J. Hogan 2 drive go hand in hand

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The opinions and views expressed in Airport security Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and EC revises deadline PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, for removal of LAGs accuracy or quality of the information, nor for any consequence of its use. restrictions

CONTINUED ON PAGE 4 04 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS CONTENTS CONTINUED

CONTENTS CONTINUED

22 41 ACI EUROPE Airport interiors Annual Assembly Setting a benchmark Putting the in passenger comfort passenger first

31 43 Baggage processing Passengers with Self-service – the Reduced Mobility future of baggage London-Heathrow’s processing Paralympic legacy

34 46 Runway resurfacing Traffic trends London-Gatwick’s Summer peak capacity airfield investment up just 1%

38 48 Friction testing Master planning How reliable are London Luton plans runway friction testers ‘bigger, better’ airport in extreme weather conditions? ARINC_C&E_Advert_ACIeurope-Sept2012.pdf 1 07/09/2012 15:40 210x297_ACI_EUROPE.indd 1 9/6/12 12:36 PM EDITORIAL COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 07

Learning to live with Growth 2.0 By Olivier Jankovec, Director General, ACI EUROPE

At many airports across behaviour that can be puzzling in Europe, the peak summer months The winter season ahead of its anti-competitive nature. Witness have not lived up to expectations. the efforts that a major European Subdued passenger traffic and us looks set to be difficult, network airline recently deployed to continued negatives for freight traf- prevent Amsterdam-Schiphol airport fic reflect the bite of fiscal austerity with renewed fears of capacity from welcoming the A380 operated as well as weakened consumer by one of its competitors, as well and business confidence. The win- cuts by airlines. For many of as from offering dedicated lounges ter season ahead of us looks set to facilities. That same airline has quite be difficult, with renewed fears of them, oil price levels and weak an interesting take on the future capacity cuts by airlines. For many development of its hub airport – in of them, oil price levels and weak demand mean that flying less is short, Schiphol should only invest demand mean that flying less is in the capacity that it needs, not in likely to make economic sense. This likely to make economic sense. the capacity that other airlines need. means both increasing seasonality One can only hope that the national and decreasing revenues for air- regulator will take a fair and enlight- ports – with the challenge of service ened view on these issues. quality requiring that most of our being mere infrastructure provid- Growth 2.0 invariably means As usual, this issue of Airport facilities (and the underlying costs) ers to establish themselves as fully that there will be winners and los- Business also brings you up to be scaled for the peaks. fledged businesses, but they now ers, but that’s part and parcel of the speed with the latest developments However, beyond the winter, need to go one step further – from increasing competitive pressures on the stories that matter. The new prospects for the coming years are business transformation to business on airports today. Airport competi- roadmap for a gradual removal still for significant growth in air traf- evolution. Airports are predomi- tion is a reality in Europe and ACI of existing restrictions on liquids, fic – albeit at a slower pace than in nantly fixed-cost businesses relying EUROPE has been working tire- aerosols and gels is a positive the past due to weakened European on growth. A key success factor in lessly to get that message across. development that owes much to our economies and further market the era of Growth 2.0 will be the flex- The independent study by Dr Harry actions and the pragmatic approach maturity. More fundamentally, while ibility to adapt. Jost Lammers, CEO Bush and Copenhagen Economics of the European Commission. On traffic growth used to be a given of Budapest airport, has learned which we released before the sum- the environmental front, after just 3 for (almost) all airports, this will not the hard way – as you can read in mer provides ample evidence of years, Airport Carbon Accreditation necessarily be the case. More selec- our lead interview in this issue. The this. Long gone are the times when has firmly established itself as the tive growth is likely to be the norm. demise of their hub airline has left the norm was for airports to be the carbon management standard for Growth 2.0 if you will. no alternative but to re-define the dominant party in the airline-airport our industry. We also look at opera- In order to secure a slice of that airport’s business model. The speed relationship. Yet, regulations at both tional developments on the ground growth, further business transfor- at which this has been done and the EU and national level are still based at several airports in Europe and mation will be needed. In fact, as I impressive recovery so far, speak of on this largely unsubstantiated and highlight some of the ways that air- outlined at our Annual Congress an agile and dynamic organisation, a old-fashioned assumption. ports are adapting, improving and in Madrid last June, European air- competitive business that is used to But more often than not, it is not developing that flexibility which will ports have tangibly moved from fending for itself. just regulation, but also airlines’ be critical in the years to come. Tallinn Airport A new aircraft maintenance hangar has opened at Tallinn Airport, with the intention of attracting business from Europe and Russia. The 5,000 square metre facility triples the maintenance Airports in company’s current annual aircraft the news servicing capacity. Sheremetyevo Airport Sheremetyevo Airport is now officially capable of handling the A380. The Swedavia extensive requirements to achieve this Swedavia has launched free wifi at 11 included having the correct facilities, airports across Sweden. Designed to equipment, and even staff training. allow smoother travel for passengers, the initiative allows users up to 3 hours online.

Zürich Airport Zürich Airport has received permission from the Swiss government to commence a $1 billion airport city project. The 200,000 square metre Manchester Airport venture will attempt to transform In an ambitious move Manchester the airport into ‘Europe’s premium Airports Group has confirmed that it international business hub’. will sell a 35% stake to an Australian Edinburgh Airport infrastructure fund, as part of a Between 5 and 10 partnership in any successful bid for Manchester Airport million passengers Stansted Airport. Eco-Innovation London City Airport Under 5 million Stuttgart Airport passengers Stuttgart International Airport has Hamburg Airport launched a worldwide competition, appealing for ideas and inventions Between 10 and 25 that make air traffic in the air and on million passengers the ground eco-friendly and reduce Gatwick Airport pollution. The Aviation Award is The UK’s first ‘virtual grocery €150,000 and thus one of the most store’ has been launched in the lucrative in the industry. North Terminal at Gatwick Airport. Customers browse interactive digital displays, and can both order deliveries and pay via smartphones. Amsterdam Airport Schiphol Over 25 million passengers Bratislava Airport Bratislava Airport has opened the second phase of its new terminal. The completion of the Arrivals section now provides Bratislava with an easy navigable, comfortable and elegant Brussels Airport 5mppa facility. Brussels Airport has announced a new ‘Connector’ project, to link Piers A and B. The move will include centralised security screening, and allow passengers an improved offer of shops, services, bars and restaurants. The project is due for completion by Milan Airports the end of 2014. Milan airports operator, SEA Milan Airports, is to be listed on the Milan stock exchange by the end of the year. According to Milan City Council, which owns the company, further details of the move will soon be announced. Bordeaux Airport Bordeaux has selected a consortium to develop the surrounding real estate into a ‘dynamic economic zone’, to attract both national and international business. A particular focus is being placed upon the air technology sector.

ab-autumn-2012-map.indd 2-3 26/09/2012 17:13 Tallinn Airport A new aircraft maintenance hangar has opened at Tallinn Airport, with the intention of attracting business from Europe and Russia. The 5,000 square metre facility triples the maintenance Airports in company’s current annual aircraft the news servicing capacity. Sheremetyevo Airport Sheremetyevo Airport is now officially capable of handling the A380. The Swedavia extensive requirements to achieve this Swedavia has launched free wifi at 11 included having the correct facilities, airports across Sweden. Designed to equipment, and even staff training. allow smoother travel for passengers, the initiative allows users up to 3 hours online.

ab-autumn-2012-map.indd 2-3 26/09/2012 17:13 HUNGARY

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Lammers: “It was no secret that Malév had been weak for several years, especially during the winter season. So when it happened, we were well prepared to immediately get in touch with other business partners – both existing and new.” Budapest Airport: whatever doesn’t kill you makes you stronger Hungary’s largest international airport has become accustomed to the limelight over the past 7 years, since it was originally privatised. It has become a by-word in the airport business for fresh thinking and innovation, not least due to its award winning strategy for attracting airlines. 2012 got off to a very difficult start, with the loss of its home carrier, but Budapest Airport is fighting fit. Jost Lammers, CEO, Budapest Airport, outlined his strategy to Ross Falconer.

The past 8 years have rarely developed, robust market economy. 1 was closed in May and all opera- So when it happened, we were been dull for Budapest Airport. The airport handled a record 8.9 tions moved to Terminal 2. well prepared to immediately get Hungary’s accession to the EU in million passengers in 2011, but However, the airport has moved in touch with other business part- 2004 had a significantly positive on 3 February 2012, the year took into the post-Malév era with notable ners – both existing and new,” impact on the country’s economic a traumatic turn when its biggest optimism, and in particular a swift commented Lammers. “The level development, then the govern- customer and hub operator, Malév, response and recovery of point-to- of immediate interest was even ment sought to privatise the airport ceased operations. Faced with such point traffic. Malév accounted for beyond our expectations and clearly operating concession, eventually a difficult situation, the bounce back around 40% of Budapest’s passen- demonstrates the market potential agreeing to sell the 75-year conces- to date has been impressive, with ger traffic and air traffic movements. of our airport. Thankfully, it was still sion to BAA for €1.9 billion. While the airport having already managed Significantly, it was also the only at an early stage before the summer BAA’s flirtation with the company to recover over 80% of its point-to- carrier operating the hub and spoke schedule, so some airlines could still in 2006 was brief, Hochtief subse- point traffic. model; 20% of total passengers arrange plans to refocus capacity – quently took it on and increased its The grounding of national carrier and 40% of Malév’s passengers that helped us a lot.” interest in the airport to 49.9% last Malév, after nearly 66 years of serv- were transferring at Budapest and Lufthansa was the first carrier to year. The remainder is held by four ice, naturally forced Budapest Airport that transfer product was gone step in, launching new services from financial investors. to severely adjust its operations. overnight. Berlin and Hamburg on 6 February. Today, Budapest is a major cul- Cost-cutting measures included “It was no secret that Malév had In the days following the Malév col- tural and business centre of a making 250 employees (20% of the been weak for several years, espe- lapse, several carriers announced country of 10 million people, with a workforce) redundant, while Terminal cially during the winter season. new services from Budapest, 12 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS budapest airport

including Air Berlin, Aegean, Ryanair established a base at Budapest on 17 February with 5 based aircraft and 30 new routes, and is Ryanair, Smart Wings and Wizz Air. now the airport’s biggest customer in terms of passenger numbers. Importantly, Ryanair established a base at Budapest on 17 February with 5 based aircraft and 30 new routes. “It was initially our plan to recover 75% of point-to-point traffic within the first 6-12 months.W e are very optimistic from what we have seen during the summer and we are already beyond 80%, which is very positive,” explained Lammers. The airport has seen the proportion of low-cost traffic double in the wake of the Malév bankruptcy. In 2011, low-cost carriers accounted for 26% of passenger numbers; this year they will account for something over 50%. Wizz Air, now the airport’s biggest customer, has based a sixth aircraft in Budapest and opened 10 new routes, taking the total to 33. Wizz Air has recently obtained two of the regulated ex- Malév routes, starting new flights to Kiev and Tel Aviv from December. Asked whether the proportion of low-cost traffic would increase further, Lammers replies genially “That will be the exciting question for the on the road to recovering point-to- is something as a top priority on our incentive scheme, which remains months to come. At the moment point traffic, the loss of 1.5 million list, as well as the long haul traffic attractive in the current situation. there is a stable balance, which we annual transfer passengers and that was lost with the cancellation We have very much seen success are quite happy with as it gives us the income generated by them of American Airlines services to with this.” the full range of products for our has created a very difficult finan- New York, and the loss of Hainan The airport also works alongside passengers.” cial situation for the airport. “Of Airlines to Beijing,” said Lammers. its partners and national tourism While these encouraging devel- course, what is hurting most still is “Malév and American Airlines were authorities to promote routes and opments have put Budapest firmly the lack of a transfer product. That both members of the oneworld alli- help stimulate growth. ance, so the feed that came from A key strategic objective is the Malév flights was also important to increase long haul connectiv- for the American Airlines flights. This ity. Qatar Airways launched a is harder to recover, it takes more direct daily service between Doha time, but we are working on this and Budapest in September very strongly with existing and new 2011. Services were initially partners and we hope to see some introduced last January with a stop- successes for next year.” over in Bucharest, with the stopover dropped as it became clear that the Incentives package aircraft could be filled on the direct The attractive incentives pack- route. The service has, since May, age offered by Budapest Airport been enhanced with an onward has been vital in aiding its recov- connection to Zagreb, which is ery. Under the scheme, which was an important commercial link for introduced several years prior to Hungary. “We hope these additional the Malév collapse, airlines launch- volumes might bring additional flight ing new routes could benefit from frequencies from Qatar or even a reduced landing fees for up to five wide-body operation, because at years. For new long haul services, the moment it’s operated with an there is a 100% reduction in years A321. It’s a very positive develop- 1 and 2, a 75% reduction in year ment and we want to build on this 3, a 50% reduction in year 4, and and see this as a very positive exam- a 25% reduction in year 5. For new ple,” commented Lammers. short haul services, the discount in Securing a direct service to the year 1 is 100%, year 2 – 75%, year US is a priority, with New York JFK 3 – 50%, year 4 – 25%, and year a target. The recommencement of 5 – 10%. There is, additionally, a services to China is another; Hainan two-year route recovery incentive for Airlines suspended its services airlines starting routes recently ter- between Beijing and Budapest in minated by others. The discount in February. Lammers would also like Lammers: year 1 is 75% and in year 2 is 50%. to see more flexibility in the bilateral “It was initially our plan to recover 75% of point-to-point traffic Lammers explained: “After pri- agreements with Russia, Turkey, within the first 6-12 months. We are very optimistic from what vatisation, we made the strategic Israel and Ukraine, where significant we have seen during the summer and we are already beyond 80%, which is very positive.” decision to focus on the business demand exists following the demise growth and introduced a detailed of Malév. The bilateral agreements budapest airport COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 13

stipulate that one carrier from each country may operate services between the two on a recipro- cal basis. With the collapse of Malév, Budapest Airport urged the Hungarian Ministry of National Development and the Hungarian CAA to nominate a successor airline to replace Malév. Of these routes, Kiev and Tel Aviv were awarded to Wizz Air in September with flights starting as of December. There is no news yet on the Istanbul and Moscow routes.

Relocation to Terminal 2 All airlines were relocated to Terminal 2 in May following the closure of Terminal 1. The airport decided to close Terminal 1, previously used by the low-cost carriers, as part of its efficiency drive following the demise of Malév. The overnight relocation went smoothly and the move was supported by the The 102 million SkyCourt, which opened in March 2011, is at the heart of the airport’s modernisation airport’s partners. Budapest Airport € programme. SkyCourt is a centrally located building linking Terminals 2A and 2B, which increased the worked with its retail partners, jointly capacity of Terminal 2 from 5 million passengers per year to 8.5 million. conducting marketing campaigns designed to increase shopping in travel retail outlets. These efforts will keep it flexible; we have both also included a discount coupon options – reopening Terminal 1 or campaign to direct departing pas- expanding Terminal 2. Terminal 1 sengers to the food court. Budapest Airport Factbox is still being used currently for the The reopening of Terminal 1 airport company offices. We could remains a possibility in the future, Annual passengers: 8.9m (2011), 8.2m (2012 forecast) restart operations in Terminal 1 but is not foreseen in the next Key airline customers: Ryanair (25%), Wizz Air (19%), within a week if needed,” explained few years. Should traffic growth Lufthansa (11%) Lammers. necessitate further expansion, it Number of destinations served: 96 (2011), 87 (2012) Meanwhile, the land tax rules may be that Terminal 2 is instead Ratio of Legacy v LCC carriers: 46% legacy / 53% LCC were modified in March, meaning expanded. “It’s a fantastic location Number of employees: 1,000 the airport faces an extraordinary – a midfield terminal between our 230% annual increase. The news two fully independent runways. We couldn’t have come at a worse time for the airport – just a month after the collapse of the national carrier. The disproportionately high tax has merely served to exacerbate pressure on the airport and further damage the competitiveness of the Hungarian economy and of Budapest in the region. “To close Terminal 1 was a rea- sonable thing to do anyhow to reduce our costs after the Malév bankruptcy, but this crazy additional tax is burdening us with an additional €6-8 million – to give some perspective, that is 12-15% of our annual operating expenditure today. On top of a situation in which we had just lost 50% of our business, it is just a disaster,” said Lammers. Budapest Airport has since sub- mitted a petition to the Constitutional Court of Hungary, arguing that the sudden increase in local land tax vio- lates constitutional principles.

BUD Future project Budapest Airport’s overriding Wizz Air has based a sixth aircraft in Budapest and opened 10 new routes, taking the total to 33. The strategic aim remains to be the lead- airline has recently obtained two of the regulated ex-Malév routes, starting new flights to Kiev and Tel Aviv from December. ing airport in Central and Eastern Europe, and the €261 million BUD 14 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS budapest airport

All airlines were relocated to Terminal 2 in May following the closure of Terminal 1. The airport decided to close Terminal 1, previously used by the low-cost carriers, as part of its efficiency drive following the demise of Malév.

Budapest Airport has introduced special Fast Track Lanes, which enable passengers to choose between the normal security procedure and a priority lane.

Future modernisation and expan- One-bag rule aeronautical charges be reduced recognition during the Hungarian sion programme, which was On top of the various challenges arguing that we have such a fan- Presidency of the EU in the first half completed in 2011, is central the airport faces, the so-called tastic non-aeronautical business, of 2011. The airport has a strong to strengthening its competitive- one-bag rule being implemented but they are blocking, or limiting commitment to environmental sus- ness. The €102 million SkyCourt, by some low-cost carriers remains these opportunities on the other tainability, and in 2007 launched an which opened in March 2011, is the single biggest threat to its hand, through the one-bag rule. It energy rationalisation programme, at the heart of this modernisation. commercial revenues. As with is an important issue that counts which saw it renovate airfield ground SkyCourt is a centrally located many airports, it is an issue that as much in terms of passenger lighting systems, install solar panels building linking Terminals 2A and has created uncertainty and confu- experience as commercial reve- on the roof of Terminal 1 and signifi- 2B, which increased the capac- sion among passengers. Budapest nues,” asserted Lammers. cantly reduce its gas consumption. ity of Terminal 2 from 5 million Airport has sought to work with its Lammers commented: “We are very passengers per year to 8.5 mil- retail partners to introduce large Environmental strategy much focused on environmental ini- lion. “We define the best airport bags in an effort to help passen- Budapest Airport is tiatives. Reducing consumption of in terms of the quality of services, gers fit everything into one bag, Airport Carbon Accredited utilities is a priority. From the very the efficiency and the commer- but the core problem remains. at the ‘Mapping’ level under beginning, after the privatisation, cial success. We made a huge “It doesn’t make sense if carri- ACI EUROPE’s institutionally Budapest Airport, as part of the step forward when we opened ers on the one hand demand that endorsed programme, gaining the HOCHTIEF AirPort group, decided SkyCourt last year. We have had to give high attention to the envi- a fantastic uplift in our ASQ rat- ronment. We undertook a voluntary ings, which we monitor every noise insulation programme around quarter,” explained Lammers. the airport, and we undertook noise As part of its efforts to zoning, which was not an official enhance the passenger experi- requirement, to demonstrate that ence on the ground, Budapest the airport is a good neighbour Airport introduced special Fast and that these issues are important Track Lanes in July, which enable to us.” passengers to choose between the normal security procedure Road to recovery and a priority lane. The Fast Track While Budapest Airport faced Lane is available to any eligible a challenging start to the year, it is premium passengers nominated business as usual moving into the by their airline in advance; econ- final quarter of 2012. Lammers omy class and LCC passengers poignantly says that “a new life can also use it by pre-purchasing started for us on 4 February”. The the product or visiting one of airport was well prepared and the sales points in the terminal. strong support from its airline part- “Budapest Airport had to respond ners means 80% of point-to-point to the change in airline mix and traffic has already been recovered. changes in passengers’ travel- Budapest Airport is looking to the ling customs – this is the main future with significant optimism and reason why we have decided to Lammers: with growth accelerating, is now introduce the Fast Track Lane “We define the best airport in terms of the quality of looking to expand its network with services. It’s about giving pas- services, the efficiency and the commercial success. We more long haul routes, capitalis- made a huge step up when we opened SkyCourt last year. sengers the choice. We have had ing on the undoubted untapped We have had a fantastic uplift in our ASQ ratings, which we very positive feedback on the monitor every quarter.” market potential of the gateway service,” said Lammers. to Hungary. Airport Solutions from Bosch

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Bosch_ST_Airport_A4_EN.indd 1 08.05.12 15:03 16 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS airport competition

A new independent empirical study finds strong evidence of airport competition in Europe, and urges European regulators to respond accordingly. Report by Donagh Cagney. AIRPORT COMPETITION – WINDS OF CHANGE LEAVE NO ONE UNTOUCHED

Airport competition in Europe is an established fact of life. TECHNOLOGY The impact of airport competition can readily be seen at route development conferences, such as the World Route Development Forum, where airports clamour and queue FOOTLOOSE PASSENGER for the opportunity to display their AIRLINES CHOICE wares to airlines. But if you haven’t been to one of these events, simply skim through the magazine you AIRLINE INCREASED COMPETITIVE INCREASED are currently reading. You’ll find AIRLINE PASSENGER CONSUMER examples of airports focused on CONSTRAINTS BUSINESS SWITCHING ON AIRPORTS SWITCHING efficiency, on customer service, on BEHAVIOUR commercial efforts and partnership MODELS with other industry stakeholders. You’ll see advertisements promoting airport brands, and soliciting new business. These activities are not MORE ACTIVE those of bloated monopolists, sitting AIRPORTS back while revenues simply roll in. Rather these are the actions of lean and hungry companies, fighting and innovating to maintain their slice of the market. POLICY The causes of this revolution stretch back to the 1990s. The liberalisation of the European airline market, and subsequently of bilat- began to feel the knock-on impact. airports. Structural changes accel- around us, but the dots have not yet eral agreements with many third In this emerging competitive land- erated these trends. Long haul being drawn together, obscuring the party countries, changed everything. scape, new airline business models routes are no longer the preserve bigger picture. This matters a great The move opened up airlines to came to expect relentless cost disci- of large hub airports, with new air- deal, because these regulators are full competition, and airports soon pline from their suppliers, including craft technology opening the market imposing – to varying degrees – to secondary airports. Passengers restraints on airport commercial became more discerning, and with freedom which incur significant a wider choice of airports than ever economic costs. Alongside the before, embraced information tech- immediate significant direct costs of nology to ensure that they were regulation, short-term prices may be making the right choices. distorted. In the medium-term regu- In parallel, airports embraced a lation can incentivise investment in new commercial approach, employ- the wrong infrastructure. In the long- ing techniques such as branding term, regulation can undermine the and active marketing to airlines. development of the best new tech- Alongside this, new corporatised nologies and business strategies. structures were adopted to best A new independent Study by leverage airports’ commercial Copenhagen Economics, Airport potential. All this further contributed Competition in Europe may help to the competitive dynamic. point a way forward from this sorry But while competitive forces have quagmire. Pushing rhetoric to one Dr Harry Bush: been busy reshaping the industry side, the Study takes a cold clinical “Most European airports are now subject to competitive around us, the reality does not always look at the issue of airport compe- discipline from one or more sources – this should usually be sufficient to protect passengers and airlines.” seem to have filtered up to public tition, using hard data, economic decision makers. The evidence is all and legal definitions of competition, airport competition COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 17

and a range of quantitative analyti- alternative hubs to transfer through. cal techniques. The team behind the This freedom of choice matters a Study had no shortage of experience great deal. In fact, it is the essence to draw upon either – it was steered of competition. by Dr Harry Bush, former Group If a dissatisfied airline or pas- Director of Economic Regulation at senger can go elsewhere, then the the UK Civil Aviation Authority, who airport knows that it must provide oversaw the economic regulation of the right service at the right price to Heathrow, Gatwick and Stansted, maintain that customer. This is par- among others. ticularly so for airports, which face The findings of the Study are a ‘double blow’ for each lost unit of unambiguous. There are a variety traffic. If an airline decides to cut a of competitive pressures facing route, an airport’s costs, being pre- European airports. As Dr. Bush dominantly fixed, do not change by notes “Most European airports are much, if at all. However, revenues now subject to competitive disci- drop dramatically – not only the The impact of airport competition can readily be seen at route development conferences, such as the World Route pline from one or more sources aeronautical charges, but also the Development Forum, where airports clamour and queue for the – this should usually be sufficient to commercial revenues that passen- opportunity to display their wares to airlines. protect passengers and airlines.” gers would have raised, had the © UBM Aviation Routes Ltd Airlines have a wide selection of route remained. The resulting gap airports to choose from, and they between costs and revenues can be are making full use of their freedom. a very immediate and painful hole in to embark on intensive marketing intervention is necessary, regulation Route ‘churn’ is substantial, with an airport’s balance sheet. campaigns. 96% of European air- should be less, but more effec- route openings accounting for 20% So airports have had to be quick ports actively market their airports to tive, to ensure that competition is of the market, and route closing and energetic in their responses to airlines – it is now an integral part allowed to fully develop. Reflecting amounting to 15% of all routes in competitive pressures. of the business. Indeed, European on the challenges facing regula- a year, as airlines chop and change Supplying a desirable prod- airports consistently outperform tors, Dr. Bush said “Regulators now routes to maximise margins. uct is key to these efforts. To this their global counterparts, when it need to ensure that the framework Airlines are also enjoying end improving service quality is comes to participation on a range of is fit for purpose – to do otherwise increased buyer power, which in a key objective of many airports. different route promotion activities. risks obstructing the development of many cases, more than counters any While there are multiple individual These efforts are being augmented the very competitive forces that have market power which airports might examples of this, it is evident at an by route incentive schemes. Airports done so much for European passen- otherwise have enjoyed. Across all industry level also. 38 European air- know that airlines expect them share gers and airlines to date”. airports with more than one million ports took part in the Airport Service the risk, if they want to share the Airline liberalisation by European passengers, 84% cater for an airline Quality (ASQ) programme between benefits from new routes. regulators in the 1990s gave birth which comprises more than 40% of 2006 and 2011. In that time the Taken as a whole, the evidence to a wind of change. This wind has an airport’s capacity – that equates average score for these airports within the Study is indisputable. blown across airlines and swept to an airline customer with a lot of increased by 8%. European airports have risen to the through airports, bringing irrevers- muscle at the negotiating table. And airlines and passengers challenge of airport competition – it ible change. It has now come full Passengers too can pick and are not paying for these improve- is now the turn of European regula- circle, returning to European regula- choose their airport of preference. ments. Significant price pressures tors to do the very same. tors, demanding that they recognise Close to two thirds of Europeans have seen the average European Regulation cannot remain static the changes that it has wrought. The are within a 2 hour drive of 2 or more airports become cheaper relative while the regulated industry trans- Airport Competition Study should airports. Route overlap is high, too. to its international peers. This trend forms radically. Orthodox economic help them do just that. An analysis of a sample of airports was boosted by the financial cri- theory and experience points a clear showed that over 50% of destina- sis of recent years. Responding to path for decision makers – where tions at the largest airport are also weakened demand in a competitive there is no market power, do not ‘Airport Competition in Europe’ served by one or more airports manner, almost 70% of European regulate. Where there are vestiges is available in the Policy Library around it. And this freedom of choice airports either lowered or kept their of market power, regulate commen- section of the ACI EUROPE web- is not limited to origin-destination charges stable in 2009. surately. The variety of competitive site – www.aci-europe.org. All passengers. 62% of transfer pas- Having created the right product pressures which airports are fac- figures referenced in this article sengers have one or more realistic at the right price, airports then have ing suggests that even when are sourced from the Study. Study Methodology A new independent Study ‘Airport Competition in Europe’ is an independent study by Copenhagen Economics, by Copenhagen Economics, with former UK CAA Airport Competition in Group Director of Economic Regulation Dr. Harry Bush as steering Europe takes a cold clinical director. The study takes an evidence-based approach. As there is look at the issue of airport no single method or indicator to assess the degree of competition competition, using hard data, between airports, a range of different analysis have been employed. economic and legal definitions of competition, and a range These combine pan-European data and models with surveys, case of quantitative analytical studies and other available evidence. techniques. Data ranges between 2002 and 2011 – the longest time span for which comparable data and models are available. While this does not fully capture the changes that have taken place since the liberalisation of European aviation in the mid-1990s, it is enough to detect clear trends. 18 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Airport Carbon Accreditation

Over the past 4 years climate change has been a huge political priority, in parallel to the business priority of becoming more efficient, given the economic and financial turmoil which has occurred as well. CO2 reduction & efficiency That efficiency drive has been particularly evident in the airport business, where airport operators have been hard at work, looking to lower their CO emissions and become leaner 2 drive go hand in hand for by optimising their operations and in some cases, even becoming more energy independent. The carbon management certification programme, Airport Carbon Accreditation has played Europe’s airports a considerable role in driving and Three years on from the launch of Airport Carbon Accreditation, ACI making some of these efforts more visible. And Year 3 saw several EUROPE took a moment at its 22nd Annual Congress in Madrid to give an big announcements for the pro- update on the programme’s progress in Europe. The announcement – which gramme: ICAO giving its support coincided with the Rio G20 Summit and EU Sustainable Energy Week – to the programme, extension to Asia-Pacific and the moment the provided the latest snapshot of carbon reduction and efficiency gains in this programme reached the ‘airports past year. Robert O’Meara reports. with 50% of European passenger traffic’ target. In fact, between July 2011 and June 2012, no less than 59 airports in 18 European coun- which became Airport Carbon Sweden, 2 airports in Norway and More than half of Europe’s air pas- tries succeeded (both renewals Accredited for the first time dur- 2 airports in Italy. These airports sengers now travel through airports and new applicants) in becoming ing Year 3 of the programme have been recognised as having accredited by the programme. Airport Carbon Accredited at one include Madrid-Barajas, Barcelona achieved a significant reduction Accredited airports welcome over of the 4 levels of the programme. El Prat and Lanzarote, along with in their carbon emissions, actively 780 million passengers each year These airports welcome over 52% Dresden Airport, Leipzig Airport, engaging other stakeholders to and Year 3 has yielded a reduc-

of European passenger traffic Liege Airport and Warsaw Airport. lower their respective emissions and tion of 414,128 t CO2. Couple this each year. Among the airports which success- finally, offsetting any of the remain- achievement with expansion to Asia-

Meanwhile, the programme’s fully moved up a level within the ing CO2 emissions that are under Pacific and success in gaining the extension to Asia-Pacific airports programme during Year 3, were the airports’ direct control. support of ICAO and it’s clear that last November has already seen 5 Bologna Airport, Eindhoven Airport, As the announcement of the Year this programme has established major airports accredited: Abu Dhabi TAG Farnborough Airport and 3 results, Declan Collier, President itself as THE carbon management International, Bengaluru, Changi, Helsinki Airport. of ACI EUROPE and CEO of certification standard.” Delhi and Mumbai, with strong signs Some 10 European airports London City Airport said “Year Three Building on the programme’s of others following soon. were accredited or renewed as car- of Airport Carbon Accreditation has extraordinary success over 3 In Europe specifically, airports bon neutral, including 6 airports in really seen things move up a gear. years, early signs for Year 4 are already very good, with Paris CDG, Paris Orly and Antalya Airport in Turkey all having moved up a level to become Airport Carbon Accredited for ‘Optimisation’. Paris le Bourget has become accredited for ‘Reduction’ and Swedavia’s full suite of airports have applied for accreditation as carbon neutral (‘Neutrality’). Between now and June 2013, expect to see more airports becoming Airport Carbon Accredited at the higher levels of the programme, as they work smarter, strategising for increased efficiency and a genuinely reduced carbon footprint. Work is also being done to cata- logue the variety of ways that airports

are reducing their CO2 and engaging others, but also to gather more data on how those efficiency gains bring good news to airports’ balance sheets too. However, the drive to lower CO emissions remains first During ACI EUROPE’s 22nd Annual Congress in Madrid, three airports in the Aena Aeropuertos 2 and foremost an environmental prior- network were recognised for becoming Airport Carbon Accredited. Madrid-Barajas is accredited at the ‘Reduction’ level, and Barcelona El Prat and Lanzarote at the ‘Mapping’ level. ity for airports of all sizes. www.airportcarbonaccreditation.org EMA series Bottle and Liquid Scanner EU Standard 2 NSNs: 6665-151805235 / 6665-151805236 Certified

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FC200K0026v1000UK_Ad_ACI-Europe.indd 1 29/02/2012 9.47.20 20 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS airport security EC decides to revise deadline for removal of LAGs restrictions Regular readers of Airport Business will know that security and in particular, the rules concerning the carriage of liquids, aerosols and gels make regular appearances in this magazine. Airports, passengers, security equipment manufacturers and EU institutions are all watchful of this issue, which has such a profound effect on the passenger experience. Robert O’Meara reports on the latest developments.

Following last year’s The EC’s announcement to post- postponement of the initial Phase 1 pone was made on 18 July and deadline for the lifting of restrictions immediately received support from on LAGs, the European Commission Europe’s airports. Underlining the announced that April 2013 would complexity of the LAGs issue, ACI serve as the final deadline for EUROPE stated that this revised removing all restrictions on LAGs. approach should ultimately improve To ensure that that deadline was the passenger experience and achievable, the EC commissioned safeguard the integrity of airport an independent study by Booz & Co operations. (now a part of Leigh Fisher) on the Olivier Jankovec, Director matter, which included detailed trials General ACI EUROPE commented and surveys carried out at a number “As much as we would like to get rid of EU airports. of the existing restrictions on the car- Last April, the European riage of LAGs, the trials carried out Commission (EC) took delivery of at several European airports have this study, which ultimately deemed shown that the technology allowing that the April 2013 deadline was for that just isn’t there yet. Further ‘not operationally feasible’. The progress is needed to develop more The proposed postponement was accompanied by a roadmap for the progressive removal of the LAGs restrictions. As a sign EC subsequently presented the mature and robust technology fully of the renewed level of commitment from all sides, a Statement report’s findings to the European geared for operational reality and of Intent was signed by the EC, the United States’ Transportation Parliament’s Transport & Tourism effectively improving the passen- Security Administration (TSA) and a number of industry Committee and the European ger experience. We support the stakeholders, including ACI EUROPE. Council as well, proposing to post- approach proposed today and look pone the April 2013 deadline. forward to further cooperation with the Commission, Member States “Faced with security and operational and the European Parliament.” risks and the need to safeguard pas- The proposed postponement was senger interests, a phased approach accompanied by a roadmap for the will be necessary to introduce the progressive removal of the LAGs screening of LAGs. Starting in restrictions. This roadmap will be January 2014, the Commission rec- determined in cooperation with the ommends that passengers should EC’s European and international be able to carry on board all duty partners – including industry stake- free LAGs provided that they are holders. As a sign of the renewed screened. In the light of the experi- level of commitment from all ence gained and in close cooperation sides, a Statement of Intent was with its European and international signed by the EC, the United partners, the Commission will then States’ Transportation Security bring forward proposals for subse- Administration (TSA) and a number quent phases to achieve the final of industry stakeholders, including objective of screening all LAGs at ACI EUROPE. This group is now the earliest possible date.” actively working to determine the In the immediacy, the exist- scope of the LAGs for screening, on ing LAGs legislation needs to be the basis that the second phase will amended, which will need to be not be scheduled until the first phase achieved before April 2013, and Starting in January 2014, the Commission recommends that has been completed successfully. which also requires the agreement passengers should be able to carry on board all duty free LAGs provided that they are screened. Announcing the postponement, of the Member States and the Vice-President Kallas’ cabinet stated European Parliament. The nexT generaTion of eDS iS here

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ACI EUROPE Annual Assembly: Putting the passenger first European airports’ annual get together – the 22nd ACI EUROPE Annual Assembly, Congress & Exhibition – this year hosted by Aena Aeropuertos, took place in Madrid from 20 to 22 June. The central theme ‘Putting the passenger Declan Collier, CEO, London City Airport and ACI EUROPE first’ saw a lot of airport companies and CEOs President, highlighted a disconnect between the current economic reality and the focus of policy making. He stressed that reveal how passionate they have become airport competition is a reality and a level playing field is needed, about meeting and surpassing the passenger’s particularly with regards to start-up aid given to airlines. expectations. Ross Falconer reports.

This year’s event was of challenge cannot be treated ACI EUROPE Director General passenger numbers growing by attended by around 400 delegates, in a business as usual manner; it Olivier Jankovec delivered a ‘State +7.3%; the figures show that traffic representing airports, airlines, Air requires a system-wide partnership of the Industry’ address, in which in EU countries increased by +6.3% Navigation Service Providers, busi- not only within the industry, but criti- he explained that 2011 was a year and in the new Europe by +11.8%. ness partners, regulators and EU cally it must include the active and of contrasted resilience with overall 2012, explained Jankovec, is the institutions. As usual, the event was positive participation of our policy preceded by a meeting of the ACI makers and regulators.” EUROPE Board, which included Collier also highlighted a discon- the participation of the ECAC coor- nect between the current economic dinating committee composed of reality and the focus of policy Directors General of Civil Aviation making. He stressed that airport of several countries. A broad range competition is a reality and the need of high-level speakers spoke on the for continuous public investment in central theme, taking in the myriad airports, in the context of the forth- areas of airport activities. Europe’s coming revision of the EU State Aid airports are increasingly innovating guidelines for the aviation sector. to enhance the passenger experi- “What we cannot accept is the idea ence and this was reflected in each that Europe should cease all public of the conference sessions. financing for airport infrastructure, In his welcome address, Declan while the rail network gets an aston- Collier, CEO, London City Airport ishing €42 billion of public money and ACI EUROPE President, set every year. To do so would ignore the scene, referring to the current the stark economic realities facing trading conditions for Europe’s air- many of Europe’s airports today ports. He explained that this is not not to mention that it would ignore just another recession in the usual the way airports are financed out- aviation industry cycle of boom or side Europe and by doing so place Citing the theme of ‘passenger experience’ and linking it to bust. “This is about the impact of Europe’s airports at a competitive airport competition, ACI EUROPE Director General Olivier Jankovec highlighted that airports are embracing new structural shifts in the global and disadvantage to airports in other technology and the digital revolution, pointing to key figures European economy and their impact parts of the globe,” commented from the ACI EUROPE Digital Report. on aviation,” said Collier. “This kind Collier. aci europe annual assembly COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 23

moment of truth. The full-year fore- flight on the Madrid-Dubai route, as cast is +2% growth in passengers, well as the launch of daily opera- Thierry Antinori, Executive Vice President for Passenger Sales Worldwide, Emirates, delivered the ‘Industry Keynote’. He but a -2% decline in freight. He also tions from Dubai to Barcelona and explained how the passenger experience is at the heart of the addressed financial performance, Lisbon – each of these services was development strategy in Dubai. emphasising that 48% of Europe’s introduced in July. He explained how airports are loss-making – up from the passenger experience is at the 41% in 2009. Jankovec explained heart of the development strategy that Europe’s airlines are moving in Dubai. For example, Emirates from being supply driven to demand launched its Baggage Delivery driven; this means reduced route Service at Dubai International opening, increased network volatil- Airport’s Terminal 3 last December, ity, pressure on airport charges and meaning customers no longer have converging growth rates between to wait for their baggage on arrival. the low-cost and legacy carriers. It is an initiative designed to ensure Citing the theme of ‘passenger comfort and convenience for pas- experience’ and linking it to airport sengers. Strategically positioned competition, Jankovec highlighted immediately after the immigration that airports are embracing new counters, the service enhances the technology and the digital revolu- passenger experience by enabling tion, pointing to key figures from the the traveller to have their baggage ACI EUROPE Digital Report. He went on to outline the 3 key strategic directions followed by delivered anywhere in the UAE on in the future. He outlined the effec- airports as part of their business arrival at Terminal 3. tiveness of innovations such as evolution process: Operational & Emirates also offers self-service Qantas’ Next Generation Check-In Financial Performance, Service check-in via mobile and via kiosks, Program, which makes use of RFID Quality and Corporate & Social and Antinori explained that it will (Radio Frequency Identification) Responsibility. ultimately be the passengers that technology to allow passengers to decide whether the self-service check-in within five-seconds, while a Keynote addresses offer is expanded further. “It will permanent bag tag is also offered. The first keynote address was depend what they want. We are a Talwar also heralded the manner in from Emirates. Thierry Antinori, long haul airline, so our custom- which airports are embracing digital Executive Vice President for ers have baggage and will always media and the prevalence of air- Passenger Sales Worldwide, Giulio De Metrio, Chief require an element of human inter- port apps, in particular highlighting Emirates stood in for CEO Tim Clark, Operating Officer &D eputy action,” he said. As part of this focus Copenhagen Airport’s smartphone who had to cancel his appearance CEO, SEA Aeroporti di on customer service, Emirates has app, which features augmented at the last minute. The keynote coin- Milano, highlighted the collaborated with Dubai Airports reality. The app allows passengers innovative ViaMilano cided with the airline’s significant on the introduction of innovative to ‘scan’ the terminals using their Program operated at capacity into the Iberian peninsula. Malpensa Airport. ‘Information Zones’, which provide smartphone camera. The camera Antinori announced a second daily information on wayfinding and other will then take photographs of points airport services. The 40-inch LCD of interest, such as shops and res- touch screens allow passengers to taurants, and highlight the distance Rohit Talwar, CEO, Fast Future Research, delivered an obtain directions to their gate by to those points and also directions inspirational keynote address, in which he emphasised the scanning their boarding pass. to navigate to them. importance of customer engagement and personalising the airport experience in the future. Meanwhile, Concourse 3 – the world’s first dedicated A380 facil- Enhancing the passenger ity – will open at Dubai International experience Airport on 1 January 2013. The The conference sessions then Emirates fleet currently includes explored a range of subjects, includ- 20 A380s and some 70 more are ing the evolution of the airport-airline on order. The facility will boost the relationship, improving performance airport’s capacity from 60 million and efficiencies on the ground, and passengers per year to 75 million providing a personalised experi- and is part of its strategy to opti- ence and innovative commercial mise the travel experience for the offer. Each session returned to the increased passenger numbers. central theme of ‘Putting the pas- Antinori also assured delegates senger first’, offering a series of of the continued importance of the fresh perspectives. European market for the airline. Examples highlighted during the “There is a dynamism to Emirates conference included the innova- in Europe. Among all of our growth tive ViaMilano Program operated by areas, Europe is number one. We SEA Aeroporti di Milano. Giulio De have 33 destinations in Europe Metrio, Chief Operating Officer & and this year will offer 25% more Deputy CEO, explained that it allows seats in Europe than last year,” he passengers to connect at Malpensa commented. between carriers without an interline Rohit Talwar, CEO, Fast Future agreement – for example, arriving Research, followed with an inspi- on a low-cost carrier and flying on to rational keynote address, in which another destination with a full-serv- he emphasised the importance of ice carrier. On arrival at Malpensa, customer engagement and per- passengers collect their luggage sonalising the airport experience and hand it in to the ViaMilano transit 24 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS aci europe annual assembly

desk; there, they receive a ViaMilano depending on the brand colours of Program card that provides access the airline using the gate. Lighting to a Fast Track security lane, access can also be used to change the to the VIP lounge, a €10 shopping ambience at the gate; for example, voucher and free Wi-Fi access for the lighting can be turned up when 60 minutes. the aircraft is ready for boarding to Oliver Cussen, CEO, Dublin encourage action. Passenger satis- Airport Authority, similarly described faction is up and the feedback has the Airport Genie Connect product been positive. that can be used by ‘self-hubbing’ Meanwhile, Dr Harry Bush, passengers at Dublin Airport. The former Group Director of Economic service can be purchased for €35 Regulation at the UK Civil Aviation for up to 6 travellers. An attend- Authority, revealed some of the key ant is assigned to accompany findings of a new independent Study the passenger from their arrival at by Copenhagen Economics – Airport Dublin Airport to the departure of Competition in Europe. A full report on their onward flight, assisting with the study can be found on page 17, hand luggage, accompanying them but in summary, Dr Bush concluded through Passport Control, into The that most airports in Europe are sub- Loop shopping area and on to the ject to competitive constraints and Alongside the comprehensive conference programme, the event departure gate. Cussen explained that there is enough evidence to ques- featured a diverse exhibition of the latest technologies, products that the service has significantly tion the old presumption that airports and services designed to help optimise airport operations. enhanced the passenger expe- do have market power. He added rience and driven up retail and that regulation should be avoided F&B sales. where there is sufficient competition Ferrovial Aeropuertos; Gunnar operations. It was clear through- Jos Nijhuis, President & CEO, in place. Moller, Commercial Director and out the conference that the central Schiphol Group, explained that The event also featured the Airport Special Advisor to the Chairman theme of ‘Putting the passenger Amsterdam Airport Schiphol is Investors’ Forum, which took the of HNA Airport Group; and first’ is at the forefront of the devel- also “putting the passenger experi- form of a panel discussion. Chaired Michael McGhee, Partner, Global opment strategies of Europe’s ence first”. Schiphol places great by Arturo Recio, Global Head of Infrastructure Partners. airports. emphasis on interacting with pas- Infrastructure, HSBC Bank plc, The Annual Congress was an The Joint ACI EUROPE/ sengers via social media and panellists included Craig Richmond, effective forum in which to share ACI WORLD Annual Assembly, collaborated with Philips on the Regional Executive United Kingdom, strategies and innovations designed Congress & Exhibition, hosted launch of Innovative Gate, which fea- Vantage Airport Group and CEO, to enhance the passenger experi- by TAV Airports, will take place in tures lighting that can be changed Peel Airports; Nicolás Villén, CEO, ence, across all aspects of airport Istanbul from 10 to 12 June 2013. ACI EUROPE Best Airport Award winners 2012 The 8th annual ACI EUROPE Best Airport Awards ceremony took place at the gala dinner during the 22nd ACI EUROPE Annual Assembly, presented by Catherine Mayer Vice-President, Airport Services at SITA. This year’s judging panel featured an esteemed group of independent experts, including ACI Asia-Pacific, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). The winners

1-5 million passengers category Winner: London City Airport Highly Commended: Dubrovnik Airport

5-10 million passengers category Winner: Edinburgh Airport Highly Commended: Alicante Airport

10-25 million passengers category Winner: Hamburg Airport Highly Commended: Moscow Sheremetyevo

Over 25 million passengers category Winner: Amsterdam Airport Schiphol Highly Commended: Barcelona El Prat

The 3rd ACI EUROPE Eco-Innovation Award – awarded by the independent Advisory Board of Airport Carbon Accreditation – went to Manchester Airport. The judges praised the airport’s outstanding environmental performance and innovative approach to environmental management. Manchester Airport’s efforts are coordinated with a wide range of stakeholders and are also supported at all levels within the organisation. The ACI EUROPE Best Airport Award winners 2012. Where operations meet innovations

When it comes to airport management, Aéroports de system that enhances both security and expediency, Montréal has taken operational efﬁ ciency and traveller and self-service kiosks for more efﬁ cient security and experience to a whole new level, in three key areas: customs clearances

Infrastructure: our recent completion – on time and Commercial Development: a full range of conveniently- on budget – of a 10-year, $1.5-billion expansion and placed customized shops, restaurants and other services modernization project will be supplemented with the These are just some of the ways we’re successfully addition of 6 international gates for wide-body aircraft meeting today’s challenges in order to develop the New Technologies: our recent introduction of state-of- airport of tomorrow. the-art innovations like a sophisticated baggage-handling To get the whole story, visit www.admtl.com

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E V E N T T h E m E :

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APEX2012-dps.indd 4-5 20/09/2012 14:58 t h e a c i e V e n t t h a t B r i n g S e U r o p e a n D a S i a t o g e t h e r t o S h a r e S t r a t e g i e S F o r S U c c e SS

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EXHIBITION // CONFERENCES // SOCIAL EVENTS // AIRPORT TOuRS

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PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR THE AIRPORT OF 2020

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APEX2012-dps.indd 4-5 20/09/2012 14:58 Reasons to attend

¤ Understanding the airports of 2020

¤ Expected attendance of more than 2,000 decision-makers from the worldwide community of air transport stakeholders - particularly Europe and Asia.

¤ Four individually tailored conference programmes, plus Schiphol Interactive Forums, to meet the demands of many areas of expertise

¤ Pick and choose conference sessions to create your own unique agenda

¤ Keynote Arena – Each day will begin with high profile speakers presenting on our “Airports 2020” theme to all attendees simultaneously

¤ Our largest ever exhibition showcasing leading products and services for airside and landside purposes

¤ Free passes to view the exhibition

¤ A luxurious evening social programme to maximise networking

¤ Two tailored airport tours led by Schiphol experts on “baggage” and “security and border control” activity at the airport

¤ Speaker presentations provided to delegates post-event

¤ Join the ACI EUROPE World Business Partners’ meeting – a unique forum helping commercial enterprises maximise their business connections and expertise in the airport industry

WWW . AIRPORT - E x C h A n g E . CO m WWW . AIRPORT - E x C h A n g E . CO m

APEX2012-dps.indd 6-7 05/10/2012 10:47 Reasons to attend

¤ Understanding the airports of 2020

¤ Expected attendance of more than 2,000 decision-makers from the worldwide community of air transport stakeholders - particularly Europe and Asia.

¤ Four individually tailored conference programmes, plus Schiphol Interactive Forums, to meet the demands of many areas of expertise

¤ Pick and choose conference sessions to create your own unique agenda

¤ Keynote Arena – Each day will begin with high profile speakers presenting on our “Airports 2020” theme to all attendees simultaneously

¤ Our largest ever exhibition showcasing leading products and services for airside and landside purposes

¤ Free passes to view the exhibition

¤ A luxurious evening social programme to maximise networking

¤ Two tailored airport tours led by Schiphol experts on “baggage” and “security and border control” activity at the airport

¤ Speaker presentations provided to delegates post-event

¤ Join the ACI EUROPE World Business Partners’ meeting – a unique forum helping commercial enterprises maximise their business connections and expertise in the airport industry

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Amsterdam Airport Schiphol provides one of Europe’s best reference sites for self-service bag drop and 12 units are in place in Departure Hall 2. Self-service – the future of baggage processing Self-service bag drop has emerged as a key industry trend over the last 12 months with a number of new implementations either recently completed or planned across Europe’s airports. Ryan Ghee reports.

Although the pioneers the same goal, the same objective of the industry started piloting self- – to keep on growing within the service bag drop five years ago, it same airport building,” explained is still very much a new phenom- Victor Vaessen, Manager Product Vanderlande awarded enon. Among the latest airports Development, KLM. to announce an intention to imple- The benefits of allowing passen- ment such systems is Bologna gers to take charge of the check-in Airport, which is expected to com- and bag drop process themselves DFW contract plete the installation of 14 units by are clear. For the airline it means Dallas/Fort Worth International Airport (DFW) has mid-2013. Aéroports de Paris has fewer agents are needed, pas- announced Vanderlande Industries as the official also successfully installed a system senger processing is faster and Operations and Maintenance provider for its Terminal E Inline at Paris-Orly – which will soon be congestion around check-in desks is Baggage Handling System (BHS) as well as its 35 Passenger extended to Paris-Charles de Gaulle reduced. For the airport, it enhances Boarding Bridges (PBB). The Operations & Maintenance contract – while London-Heathrow intends the check-in capacity, reduces valued at over $11.5 million will be in place over the next four years, to undertake a pilot. operational costs and allows for the and includes a team of almost 50 persons. In addition to Amsterdam Airport Schiphol pro- optimisation of existing space. maintaining the legacy BHS and 35 PBBs in Terminal E, vides one of Europe’s best reference Vanderlande Industries will also be responsible for maintaining the sites for self-service bag drop and One or two-step? new BHS scheduled to be installed over the next four years. earlier this year, 6 new self-service However, while all self-service Vanderlande Industries will also introduce its VIBES remote bag drop systems were introduced bag drop installations are built on monitoring and Business Process Intelligence (BPI) software and hardware. This revolutionary tool will be installed on the existing in Departure Hall 2, taking the total the premise of empowering the pas- baggage handling system as well as the new system once phased number to 12. The implementation senger, airports and airlines must in. The Vanderlande Industries Baggage Execution System (VIBES) of the system followed close col- decide whether to implement a is a standard control solution for complete operational management laboration between the airport and one- or two-step solution. While the of baggage handling systems. VIBES gives insight into the based carrier KLM. former allows the process of printing baggage process from end-to-end, including planning, monitoring, “We have worked very well with and attaching bag tags and depos- optimisation and execution. the airport because we both had iting the bag into the system to be 32 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS self-service bag drop

completed in a single transaction, of other locations. In fact, a total of the latter requires the passenger to 84 units have been implemented print their bag tags at a self-service across 8 airport terminals – 6 in kiosk, before depositing their bag at Australia and 2 at London-Heathrow. The drop zone a separate location. As Vaessen explained, the Home printed bag tags The fast bag drop implementation at Amsterdam While the benefits of each proc- counter is a given at Airport Schiphol makes use of ess have clear merits that can be most airports these the one-step process. “There applied individually to each loca- days. The benefits of were two main reasons for using tion, there is already a focus on fast bag drop to both one-step. The first was our home how the overall baggage process passengers and check-in passengers. More than can be further improved. airlines are 50% of our passengers check-in Two solutions that are gaining considerable as at home, so we didn’t want all of traction are permanent bag tags queues are reduced, these to still have to go to a kiosk – which are already being utilised terminal space is when they arrive at the airport and by Qantas for frequent fliers – and saved and staffing we simply wouldn’t have enough home printed bag tags, which can levels are decreased. Damarel has extended its existing room for all of the kiosks. The one- be printed and attached by pas- However, without the airline DCS Babel emulators to include highly focused bag drop profiles. step or two-step process depends sengers before they even leave right technology and very much on the infrastructure of home. procedures, the fast bag drop will not the airport.” “We do believe in home function well, queues will accumulate and passenger satisfaction The two-step process, is how- printed and permanent bag tags,” will plummet. ever, also popular. ICM Airport explained KLM’s Vaessen. “We’ve The recent generation of self-service bag drop kiosks goes some Technics, which has supplied its run some pilots already with home way to solving this issue but at a cost that is prohibitive to most system to Qantas as part of the printed bag tags and we’re work- airlines and airports. Damarel’s approach has centred on optimising Next Generation Check-In pro- ing on an industry standard with the agent attended process, automating as much as possible gramme, utilises the two-step IATA (International Air Transport without adding additional hardware cost. Caroline Cross, Marketing process and Duncan Watson, Association). We hope to carry out Coordinator at Damarel, outlined how this works in practice. the company’s Head of Global some operational pilots next year.” “Airlines and ground handlers want to provide the best bag drop Marketing Operations, explained While improvements to the bag- experience possible, within the constraints laid down by the airport that the process “maximises the gage process have been sought infrastructure. By building a new streamlined process into the available real estate for the airport for a number of years to make cost systems they are already using, we can achieve the benefits they departures concourse”. He added: savings and improve the passen- are looking for without the need for costly hardware or untried “The two-stage process results in ger experience, airports, airlines technology.” In essence, Damarel has extended its existing airline DCS Babel significant savings in both expend- and suppliers appear to be in emulators to include highly focused bag drop profiles, restricting iture and footprint. It is better for agreement that self-service could agent interaction to a series of simple steps that automatically the passenger to spend two min- well provide the best solution. identifies passengers, retrieves the PNR and issues bags. This utes in Area A and subsequently As home printed and permanent solution needs only the existing common use devices and no 30 seconds in Area B, compared bag tags are now developed to specialist hardware, making it available for all airlines. Cross to two-and-a-half minutes in a sin- support self-service bag drop added: “This is a simple, cost-effective way of dramatically gle stage process.” infrastructure, automated bag improving the bag drop process that will appeal to most airlines. As well as the implementation by drop is likely to be one of the key It doesn’t require major infrastructure investment or wholesale Qantas, ICM Airport Technics’ two- areas of industry investment in the staff retraining.” step solution is in place at a number short and medium term.

ICM Airport Technics has supplied its self-service baggage drop system to Qantas as part of the airline’s Next Generation Check-In programme. DO YOU HAVE BAGGAGE TO HANDLE?

www.vanderlande.com

Ad_A4_bagstore_2011.indd 1 06.10.11 14:28 34 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Airfield developments

Hendry: “Getting people working together as a team is one of the critical success factors and we have to make sure we complete this work safely and without disrupting the airport.” London-Gatwick’s airfield investment Over the course of the is highlighted by the fact that it will The latest stage of London-Gatwick’s Capital nine-month project, 400,000sqm guarantee the safe operation of the of runway will be resurfaced using runway for the next 12-15 years. Investment Programme is centred on significant 65,000 tonnes of Marshall Asphalt, Construction work started on 1 upgrades to the airfield, including the complete the airfield ground lighting will be March and it is being undertaken in refurbishment of the world’s busiest commercial upgraded with the installation of overnight windows six days a week 1,900 runway and taxiway lights, from 21:40-05:30. To enable the runway. Ryan Ghee visited the site, where he and 530km of electrical cabling and works to take place, at 21:30 the discussed the project with Derek Hendry, the 38km of ducting will be installed. runway is closed for operations and The importance of the investment the Northern Runway, also known as airport’s Construction Director.

Blastrac’s shotblasting solution

The removal of rubber deposits from runways is vital to ensure operational safety and a relatively new method, known as ‘shotblasting’, is proven to offer a number of advantages when it comes to improving the braking performance of pavement surfaces. Blastrac is a leader in the field of shotblasting, which is a cost-effective, environmentally friendly and high performance technology that helps to reduce the danger of slippery surfaces and remove rubber contaminants from airport runways. It improves skid resistance of surfaces that have become polished with traffic or new surfaces that have a coating of bitumen binder over the aggregate particles. The improvement of runway micro texture with the Blastrac process has been repeatedly demonstrated to be extremely effective as in all cases it brings the surface micro texture back to that of the aggregate’s full ability. Shotblasting is the only technology that creates both macro and micro texture on asphalt and concrete surfaces. The shotblasting process used by Blastrac is fully controlled, safe and environmentally efficient.I t uses no water, chemicals or solvents, emits no pollutants or dust, and the removed material can be fully recycled. Operating in over 80 countries, the Blastrac product range now has some 65 Blastrac is a leader in the field of shotblasting, which machines, from handheld products to truck mounted and fully remote controlled helps to reduce the danger of slippery surfaces and blasters. remove rubber contaminants from airport runways.

36 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Airfield developments

the Maintenance Runway, is brought into operation. “Every single part of the project has to be carried out with military preci- sion and we work very closely with all of the contractors to make sure that it goes to plan every night,” Hendry said. “Getting people working together as a team is one of the critical success factors and we have to make sure we complete this work safely and without disrupting the airport.” At the peak of the project, around 300 workers will be working on the runway, making use of as many as 100 vehicles. Responsibility for ensuring that the project remains At the peak of the project, around 300 workers and 100 vehicles will be working overnight on the runway. on track lies with VolkerFitzpatrick, which has been employed as the principal design and build con- time every morning,” he said. “As closely with Gatwick to success- runway, two terminals and other tractor, and Alistair Thompson, the lead contractor, we have four fully deliver the project on time and facilities that we already have.” Director Major Projects, explained primary concerns: the safety of the on budget.” that ensuring that every member workforce on the runway; to hand Good progress of the team is fully aware of their the runway back in a completely Minimising waste While undertaking any runway own role is the key to ensuring a safe condition at 05:30 every morn- As with every aspect of the resurfacing in a live environment is successful delivery. “Every night, ing; to meet our programme for the ongoing £1.2 billion (€1.5 billion) testing, the London-Gatwick project every single person out here knows project; and to stay within budget.” Capital Investment Programme, comes with added pressure due to what has to be done and we never He continued: “We’re very pleased environmental sustainability is a the fact that it is the world’s busiest do more than has been planned. with how the project is going so far. vital factor in the runway refurbish- commercial runway. “The runway This helps to ensure that we stick We’ve had a few challenges with the ment. Managing waste during the refurbishment is the most important to the specific timeframe that has weather, but that’s to be expected and construction period is especially part of the investment because with- been set out and so far we have you have to work around that. We’re important and when the existing out the runway the airport couldn’t handed the runway back ahead of looking forward to continuing to work runway surface is planed off, the be operational. It is the world’s material is recycled wherever pos- busiest commercial runway but THE INNOVATORS IN SURFACE PREPARATION sible on other areas of the airport. that comes with the pressure of the Anything that cannot be reused project and having to keep it opera- on the airport site is instead uti- tional and safe,” said Hendry, who lised on other local projects. This has previously overseen resurfacing RUBBER REMOVAL AND SURFACE RETEXTURING environmental focus is in keeping projects at Glasgow, Aberdeen and with the airport’s target to reuse Edinburgh airports. BLASTING MACHINES or recycle 85% of all construction However, in spite of the added waste. Stewart Wingate, CEO, pressure, Hendry stated that he London-Gatwick, said: “Every is “happy with how everything is part of the project so far has been going” and explained that the project subject to environmental impact is very much on track in terms of the reviews and our focus will be on timeframe that was initially set out. continuing our efforts in that direc- “Our priority between now and the tion. Our focus will also be on how end of the project will be the con- MOBILE WALK BEHIND SHOT BLASTERS we get the maximum and most tinued safe operation of the airport,” efficient usage out of the single he concluded.

Over the course of the nine-month project, 400,000sqm of runway will be resurfaced using 65,000 tonnes of Marshall Asphalt.

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Switch on to the airport specialists: Proven in some of the world’s busiest airports Integrated airside and landside systems t 020 3170 7605 e [email protected] w www.inviron.co.uk bringing environments to life Part of the Imtech Group 38 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS friction testing

Fraser-Bennison: “CFME is essentially a maintenance tool to measure trends in the change of grip displayed by a runway surface. If regular testing shows that the levels of grip are safe, then provided the runway is free of contaminants, an assured level of wet braking performance can be used by operators using aircraft manufacturers' performance figures.”

The reliability of runway friction testers in extreme weather conditions is perhaps something that cannot be definitely assessed, purely given the constantly changing nature of these conditions, How reliable are runway particularly during the winter season. Indeed, the ultimate solution of relating the output from friction measurement devices to aircraft performance is still being sought. “The direct relationship has not friction testers in extreme been established, and most probably will not be found. Mainly because there is no fixed reference to which the measurements can be related,” commented Norheim. “Due weather conditions? to the lack of reference, one can- Airport Business examines the reliability of runway friction testers in extreme not use the term accuracy, but must use the term uncertainty. There are weather conditions and what can be done to further enhance testing in such several elements in this uncertainty, scenarios. Ross Falconer spoke with Paul Fraser-Bennison, Aerodrome one being the repeatability of the measurements. That is the ability Standards Officer, Safety Regulation Group, UK CAA, and Armann of a measuring device to repeat the Norheim, Rapporteur, ICAO Friction Task Force. same measurements under similar conditions. The other is reproducibil- ity; the ability of another measuring device of the same make and kind to reproduce a measurement under similar conditions.” The reliability of runway Reliability of readings friction testers in extreme In terms of reliability of the read- weather conditions is perhaps ings, it depends on the type of something that cannot be definitely assessed, purely extreme weather. Fraser-Bennison given the constantly changing explained that many countries in nature of these conditions, northern latitudes can see stable particularly during the winter winter conditions that persist for season. weeks and in some cases months. Where such conditions occur, compacted snow and ice can be friction testing COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 39

The world’s leading manufacturer of Continuous Friction Measuring Equipment & Systems for Early Ice Warning www.asft.se assessed using Continuous Friction of grip are safe, then provided the Measuring Equipment (CFME) and runway is free of contaminants, an TM reliable readings passed to aircraft assured level of wet braking per- OpticEye operators. Those operators have formance can be used by operators Snow & Ice tables to which they can using aircraft manufacturers per- refer in order to recalculate take- formance figures. No matter how off and landing performance. “In extreme or otherwise the weather is, other conditions, whether extreme there are only a very limited set of or not, the variability of the con- circumstances that permit the tacti- taminants typically encountered in cal deployment of CFME.” wintery weather renders readings unreliable. This is because there are Training of personnel established technical criteria which As regards further improving bound the operation of all CFME. friction testing in adverse condi- These include a dry runway and tem- tions, Norheim contended that the perature above 2 degrees Celsius, answer lies in the training of the so although a reading will be gen- personnel who perform the assess- erated, it cannot be relied upon as ment of runway conditions during the conditions were non-compliant,” adverse weather. “The personnel commented Fraser-Bennison. should be trained and competent Frensor® He continued: “CFME is essen- and know the possibilities and the tially a maintenance tool to measure limitations of the friction measuring trends in the change of grip dis- devices, and use their best judg- played by a runway surface. If ment when using measured data regular testing shows that the levels as part of their assessment when Mobile Frensor®

Trailer Friction Testers Integrated Friction Testers Weather Systems

Norheim: “Due to the lack of reference, one cannot use the term accuracy, but must use the term uncertainty. There are several ASFT Industries AB Piledalsv. 51 271 73 Köpingebro Sweden elements in this uncertainty, one being the repeatability of the Phone: +46 (0) 411 651 00 E-mail: [email protected] Web-site: www.asft.se measurements.” 40 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS FRICTION TESTING

allowed,” he said. “The further development of the actual friction measuring devices might give some extra quality, but it is not expected Automatic freezing point detection that a major breakthrough approved Landing aircraft rely by the aircraft manufacturers will on the strip being be the result. It is more likely that properly prepared and ready for future development will be making intense action when heavy wheels use of the aircraft itself as a friction hit the tarmac. The wheels are measuring device. The technology responsible for safely carrying the exists; aircraft can detect friction dynamic load and for bringing the limited surface conditions. That is, airliner to a safe halt. A demanding surface conditions where the full task, especially when weather potential of the brakes cannot be conditions are frosty. utilised. This information can be Frensor is a patented solution for made available to the ground per- an exact detection of the freezing sonnel, and maintenance activities point temperature. The Frensor is be initiated to prevent the friction by far more accurate and reliable limited surface conditions develop- than traditional ‘Bridge Freeze First’ warnings or thermometers. ing further by reducing/eliminating The Frensor can be installed in the their causes. There are projects runway as fixed units or as mobile using such technology already, and units on vehicles, collecting surface it might be more readily available in freezing temperatures in real time. Frensors can also be connected to any host computer system via a serial port. a not so distant future.” The Frensor uses a Peltier element to heat and cool the fluid on the sensor head to determine the exact Extreme weather, of course, freezing point, and is independent of the de-icing fluid used. Cost savings up to 30% are within reach. Less constitutes a broad category of de-icing fluid is also beneficial for the environment. The correct freezing point is detected, without special constantly changing conditions. calibration, even if the fluid is contaminated with unknown chemicals. Typical applications are runways and Variable friction measurements bridge sprayer systems where correct and precise information is essential. The Frensor can also be used in seem inevitable; not resulting from mobile applications, built into an ASFT car for continuous friction measuring or in a handheld attaché case technical limitations of friction for investigations at various spots. measurement devices, but simply ASFT develops continuous friction measuring technology, complete with weather monitoring systems because of the ever-changing con- devoted to frost and precipitation. ditions during extreme weather.

ADVERTISING FEATURE Findlay Irvine’s Skid Resistance Testing for the 21st Century Runway With the ever-reducing skid resistance measurements allow enough to measure turn-offs and profit margin available to airport rubber build up to be monitored taxiways, and when fitted with the operators it is important that sav- and removal activates undertaken current ‘D’ Type axle can measure ings are made wherever possible. only when necessary. This in turn round bends accurately. The MK2 ensures that a controlled set of Managing runway surfaces to ensures that rubber removal costs GripTester is therefore the ideal accurate data is collected, allowing ensure optimum performance levels are minimised. tool for managing the whole airside friction to be monitored constantly without compromising safety can be The MK2 GripTester from Findlay pavement area, helping operators and delivering trusted results. The one such area were savings can be Irvine is a fast deployable solution for implement the most cost-effective simple to use software installed realised if done effectively. continuous skid resistance meas- maintenance regime. on the micro GripTester’s touch From the maintenance perspec- urement. Also, the runway alignment Findlay Irvine has developed a screen display guides the user tive, management of skid resistance system developed by Findlay Irvine continuous surface friction-measur- through the friction test proce- is important to ensure rubber build is an add-on for the survey team, ing device, micro GripTester, mGT, dure with ease and stores the data is kept to acceptable levels. Regular helping to ensure that the same sec- which operates in push mode. The straight onto the unit’s built-in hard tions of runway are measured each micro GripTester is very useful for drive or directly onto a USB drive time, meaning better survey repeat- areas where it is difficult to test/ to allow for easy transfer of data. ability and therefore more reliable survey. The small pushable device The GripTester can be folded away data. When using the runway align- is very effective for quick investiga- easily and weighing in at only 23kg ment system, all data is recorded tions on pavement surfaces and can easily be transported or stored using GPS sub 50cm accuracy. monitoring helidecks. The micro – making it a simple, efficient one- This provides a further level of con- GripTester is seeing a great take- person operation. fidence in the data as the operator up in the Helideck market, ensuring can prove where each data meas- surfaces and profiles are monitored urement was taken. to acceptable levels. The computer The MK2 GripTester is small controlled water delivery system airport interiors COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 41

Boasting a variety of innovative features, the Eye-catching features in the new Satellite S4 include plant walls, new Satellite S4 at Paris-Charles de Gaulle water walls designed by acclaimed Japanese designer Taro Suzuki (CDG) has been designed to provide a and wooden patios. relaxing environment, reflective of the city of Paris itself. Ryan Ghee reports. Setting a benchmark in passenger INTOS’ interior experience INTOS is specialised in fitting out complete terminals. comfort Its product groups contain check-in areas (counters, cabinets, stainless steel parts, canopies and accessories), counters and desks (immigration counters, information counters, gate Focused on the needs of more than 6,000sqm of shops, bars counters, check-in counters, etc.), signage, security-related long haul, wide-body operations and restaurants, mainly arranged products (such as the Space Saving Search Cabin) and interiors for lounges, piers and gates. Manufacturing takes place in its own such as those of Air France-KLM, around a large central square. These production facilities. INTOS has in-depth experience of engineering but benefiting all passengers via areas reflect the image of Paris and and development of interiors for every imaginable application at enhanced capacity, the €580 mil- the art of French living.” airports. INTOS strongly believes that engineering and product lion S4 satellite facility became The commercial offering is indeed development are of paramount importance as, to a large extent, operational on 28 June. The board- impressive, but it is the emphasis on they determine the quality of the project. ing satellite enables the SkyTeam creating a unique airport experience INTOS interior contracting was founded in 1991 as a firm alliance to concentrate its activities that is at the heart of the S4 project. manufacturing custom-made interiors for many different clients. It to the east of the Paris-CDG hub in The 25,000sqm of space dedi- is about a decade since the company was first involved in a project terminals 2E, 2F and 2G and with a cated to boarding lounges includes for Amsterdam Airport Schiphol: the manufacture of information capacity of 7.8 million, it has raised water walls designed by acclaimed counters. As a result of this project, INTOS interior contracting later the airport’s overall annual capacity Japanese designer Taro Suzuki, formed its airport division. to 42 million. Importantly, all passen- wooden patios, plant walls and In 2011 INTOS interior contracting opened an international office in gers and airlines will benefit from the trees. AdP also has plans to open Dubai. This location enables INTOS to respond and work rapidly and opening of S4. a museum inside Satellite S4, which effectively in the Middle East, Africa and India. INTOS’ airport division has completed many projects at various While this increase is vital to will be used to present original airports, such as Amsterdam Airport Schiphol (the Netherlands), support Aéroport de Paris’ (AdP) works from Paris’ famous museums. Frankfurt Airport (Germany), Princess Juliana International Airport (St. growth plans for Paris’ main avia- “We wanted to provide our cus- Martin, Caribbean), Aéroport Marseille Provence (France), Malabo tion hub, it also serves to highlight tomers with a showcase for France International Airport (Equatorial Guinea), Mongomeyen Airport the level of importance that is being and its know-how,” Goldnadel said. (Equatorial Guinea), Kigali International Airport (Rwanda), Hurghada placed by the airport operator “Throughout the process of devel- International Airport (Egypt) and Abu Dhabi Airport (UAE). and its airline customers on pas- oping and finishing the building, senger comfort. This is in part driven this unifying goal encourages us to by the intensification of hub airport go the extra mile in creating a living competition, for the all-important space at least as good as the best long haul traffic. available elsewhere in the world; a “Architects and engineers have space that lives up to passenger designed S4 with the aim of facilitat- expectations.” ing passenger channels and making “What we have created is a it as comfortable and pleasant as unique environment with plenty of possible by offering them a walk space and comfort, a welcoming through the city of Paris; arriving by atmosphere, a user-friendly design metro, a shopping mall built on the to ease passenger flow, and a very model of the chic department stores high-quality retail offer.” with iconic French brands, then the He continued: “S4 has also been boarding lounge – a window of conceived as a living environment in INTOS’ product groups contain check-in areas, counters and European technology,” said Franck its own right, because we wanted desks, signage, security-related products, and interiors for Goldnadel, Director, Paris-CDG. to offer our customers an exten- lounges, piers and gates. “Passengers will be able to enjoy sion of their stay in Paris in terms 42 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS airport interiors

of its culture, its food, its shopping, and even its design. The best of Paris can now be found right here in the airport.” Another of Satellite S4’s features is the exclusive 3,000sqm lounge for Business Class passengers. The design is also inspired by the out- doors, while passengers can make use of free Wi-Fi access, digital tab- lets and desktop workstations.

2F investment The creation of the additional capacity thanks to the opening of S4 will now enable AdP to continue its improvement programme across other parts of Paris-CDG. Terminal 2F, which opened in 1998, is next in line for refurbishment and will be reconfigured to accommodate Schengen flights only, as opposed to the current processing of both international and Schengen flights. “From late 2012, connections Goldnadel: “What we have created is a unique environment with plenty of space and comfort, a welcoming at Paris-Charles de Gaulle will be atmosphere, a user-friendly design to ease passenger flow, and a very high quality retail offer.” shorter and faster for passengers coming from a Schengen country and travelling to an international need to pass through a security from the Schengen area will ben- passengers up to 10 minutes on destination,” Goldnadel stated. checkpoint during their stopover efit from this new single security their connection time. These new “Because of EU security legisla- in Paris thanks to the single secu- checkpoint, representing 10,000 procedures will increase the attrac- tion, passengers will no longer rity checkpoint. 90% of customers passengers per day. This will save tiveness of the Paris hub.”

INTOS interior contracting is a innovative, international company specialised in the interior completion and fitting out of airports. Over the past 20 years, INTOS has grown to become one of the largest full-service interior contracting companies in the region. INTOS is considered a specialist for:

• Check-in areas • Counters and desks • Security related products & housings • Signage • Other airport interior projects (lounges, retail, piers & gates)

Check-in desks, Amsterdam Airport Schiphol

www.intosairports.com [email protected] Passengers with Reduced Mobility COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 43

Perhaps the world’s most famous Paralympian, South African Oscar Pistorius, arrived at London-Heathrow ahead of the Games. He won two gold medals and a silver medal at London 2012. Heathrow’s Paralympic success leaves lasting legacy A fantastic summer of sport for Great Britain drew to a close on 9 September with the end of the Paralympic Games. On 10 September, London-Heathrow waved goodbye to 5,000 departing Paralympic athletes and officials. Nick Cole, Head of Olympic and Paralympic Planning, London-Heathrow, outlined the unique challenges presented by the Paralympics and the positive lasting legacy for the airport, to Ross Falconer.

The eyes of the world were on August, when London-Heathrow London this summer and London- welcomed 2,100 Paralympic ath- Heathrow, as official ‘Host Airport’ letes and officials. of the Olympic and Paralympic The challenge during the Games, was firmly in the interna- Paralympics was the complexity of tional spotlight. The phenomenal passengers’ needs rather than the efforts of ‘Team GB’ were matched volume of passengers and bags, by the airport’s own Olympian meaning it wasn’t necessary to use achievements in successfully wel- the temporary Games Terminal for coming 80% of all Games-related departing Paralympians. However, traffic, including several hundred 300 volunteers waved off each thousand spectators and more than Paralympian with a Guard of Honour 10,000 athletes. bidding them farewell. During the Olympics and Paralympics, more than 75,000 jour- Improving accessibility neys were made by Paralympians, The Paralympic Games naturally Olympians and team officials, and presented a different and greater over 2,800 wheelchairs were proc- operational challenge than the essed. The airport also handled Olympic Games, given the complex- 5,000 oversized bags including ity of handling increased numbers of 1,000 volunteers were recruited from local communities to canoes, javelins, bikes and pole Passengers with Reduced Mobility assist travellers at London-Heathrow. The airport hopes this vault poles; 1,300 firearms plus (PRMs). “The Heathrow team has success will be continued. “We would like to have permanent volunteers, local people, working with us to welcome passengers ammunition; and 20,000 members spent the last seven years preparing to London and provide the best possible passenger experience,” of the media. The peak arrivals day for this challenge,” explained Cole. commented Cole. for the Paralympic Games was 22 “We conducted rehearsals to test 44 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Passengers with Reduced Mobility

our processes and procedures, and help load and unload wheelchairs; A Usain Bolt wax figure was unveiled in London-Heathrow’s have spent more than £20 million upgrading and increasing its fleet Terminal 5, courtesy of Madame Tussauds. (€25m) in preparing for the Games. of buggies for transporting PRMs This includes installing new ramps through the airport to a total of 60 and lifts to manage the number of vehicles; installing four new lifts to passengers with reduced mobility help return wheelchairs to the air- using Heathrow, and we have given craft door; increasing the number extra training for our staff and vol- of lightweight aisle chairs and self- unteers on the safe way to handle propelled wheelchairs to 38 and 20 specialist wheelchairs.” respectively; an onsite wheelchair In order to meet the challenge repair service; and installing new posed by the Paralympic Games, accessible toilets. These improve- London-Heathrow partnered with ments provide a positive lasting mobility charity Whizz-Kidz. The legacy, and Cole explained that charity offered first-hand, expert this enhanced level of accessibility guidance on how to further improve for PRMs was a key aim. “We are the airport’s accessibility. It audited very passionate about this and this London-Heathrow’s terminal facili- dedication is becoming infectious ties and suggested a number of across the airport,” he commented. improvements, including increasing the number of specialist lifts, ‘Best possible passenger known as ambilifts, which are used experience’ to help PRMs embark and disem- While diligent preparations bark aircraft. Heathrow now has were made to ensure the smooth 12 ambilifts – more than any other handling of additional Games traf- airport in Europe. The charity also fic, it was business as usual for recommended obtaining 13 scissor the 19 million other passengers lifts and installing 100 new ramps to using the airport during the same

London-Heathrow handled 5,000 oversized bags during the Games period, including canoes, javelins, bikes and pole vault poles; 1,300 firearms plus ammunition; and 20,000 members of the media. Omniserv at London-Heathrow Since Omniserv took over the PRM contract at Heathrow volumes of PRM passengers have risen month on month, year on year. In 2010 the volume was 778,429, in 2012 it will probably be a little over 900,000. Omniserv saw its busiest month ever – May this year, with almost 90,000 PRMs and its busiest day ever with over 3,400 PRMs. Volumes are being driven from various points. Passengers are becoming more aware of the services available to them and more knowledgeable about the legislation. The ageing population means more people want to travel. To manage these volumes and provide services at a price that airports and airlines are willing to pay, Omniserv has had to find ways to be more productive and strategic in the way it handles PRMs and, of course, it has deployed more staff. It has increased buggy numbers and capacity, updated IT hardware and worked closely with BAA to find ways to move transfer passengers around the airport quicker and more easily. What all PRM providers know is that pre-notification is vital information to be able to provide an effective and quality service. Omniserv has worked closely with many airlines on an individual basis that has seen pre-notification increase in the last 2 years. This was especially important for the handling of the Paralympic athletes. While Omniserv was aware of total volumes many months in advance, the finer details only became available in the 2 weeks before the event but meant that all the athletes received a prompt and warm welcome at Heathrow. Omniserv worked closely with the IPC, LOCOG and BAA throughout its planning for the Paralympics. It attended the Para- PanAmerican Games in Mexico and also spent time with GB athletes. It learnt a lot about the needs of the athletes, how the teams work together and assist each other when travelling and just what they wanted from Omniserv. After developing processes on paper, they were tested with staff on empty aircraft and then refined when handling athletes for the many test events. Omniserv handled over 1,700 wheelchair athletes in and out of Heathrow, with over 1,000 leaving on one day on 10 September. Passengers with Reduced Mobility COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 45

period. A real sense of theatre the unveiling of a Usain Bolt wax A real sense of theatre was created to enhance the experience was created to enhance the expe- figure in Terminal 5, courtesy of of all passengers travelling through London-Heathrow, including rience of all passengers travelling Madame Tussauds; and table tennis a performance by the London Philharmonic Orchestra. through London-Heathrow. There tables for passengers to try out the were appearances by the iconic Olympic sport. Beefeaters, London 2012 mas- 1,000 volunteers were recruited cots and Queen’s Guards in each from local communities to assist terminal; performances by the travellers and Cole added that they London Philharmonic Orchestra had a hugely positive impact, which and Salvation Army Brass Band; he hopes will be continued after

the Games. “We would like to have is proud to have been the ‘Host permanent volunteers, local people, Airport’ and of the part we have working with us to welcome passen- played in delivering a successful gers to London and provide the best Olympic and Paralympic Games. possible passenger experience.” We want to capture the benefits The focus now is on the London brought by the Paralympic Games 2012 legacy and many of the into our regular business as usual improvements at London-Heathrow process to continue to make every On 10 September, London-Heathrow waved goodbye to 5,000 will continue to benefit passen- journey better for all our passen- departing Paralympic athletes and officials. gers for years to come. “Heathrow gers,” concluded Cole.

OmniServ_ACIEurope_Advert_Sept2012.pdf 1 11/09/2012 19:45

CMY

Passengers with Reduced Mobility • Passenger Services • Aviation Security • Cabin Servicing • Janitorial

Proud to have played our part in a successful games by assisting all PRM athletes, friends and families OmniServ are part of the through London Heathrow this Summer Group 46 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS network planning Summer peak capacity up just 1% at European airports in 2012 By Ralph Anker, Editor, anna.aero

Despite the economic OAG data, thus further increasing difficulties being experienced its lead over Lufthansa, which could across much of Europe this soon be overtaken for second place Summer, the region’s airports and by easyJet. airlines have remained reasonably Air France’s growth is primarily resilient according to anna.aero’s down to its regional airport expan- analysis of OAG schedule data sion in France, while British Airways for August. This shows that across has already absorbed bmi British 644 European airports scheduled Midlands’ European network at seat capacity is up 1.2%, while air- London Heathrow. Four of the top craft movements are down 1.5%. 25 airlines have reported impres- Considering that since last sum- sive growth of over 20% in capacity mer two major airlines have closed during the last year. All four are down (Malév and Spanair) and a LCCs with Vueling expanding con- number of smaller regional carri- siderably in Barcelona, Norwegian ers have also ceased operating (Air across many of its Nordic bases, Finland, Cimber Sterling, Czech Pegasus in Turkey and Monarch at Connect Airlines, Skyways) a small various UK airports. increase in total seat capacity can be viewed as impressive. Top four country markets Analysis of the top 25 airlines shrinking, Norway and operating at European airports Turkey still growing Source: OAG Max Online for w/c 6 August 2012 and w/c 1 reveals that 18 of them, including five Analysis of seat capacity by August 2011 of the top six, increased weekly seat country reveals that the four big- capacity on a year-on-year basis. gest country markets in Europe for The seven top 25 carriers that have air travel (the UK, Spain, Germany Republic (CSA Czech Airlines down- seat capacity up over 10% in both reduced capacity are Lufthansa, and Italy) have all seen a year-on- sizing by over 40%), and Hungary countries. airberlin, Iberia, Alitalia, Thomson year reduction in scheduled seat (the demise of Malév) have all seen Airlines, Austrian and Finnair. Ryanair, capacity. Greece has also seen a capacity reductions of at least 5%. London and Warsaw get Europe’s biggest carrier in terms of relatively small decline, but Austria Among country markets report- ‘new’ airports, Bucharest weekly seat capacity from European (with Austrian Airlines downsizing), ing impressive double-digit growth loses Baneasa airports, increased seat capacity in Finland (Finnair shrinking slightly and are non-EU members Turkey and In 2012 Bucharest’s second airport August by over 10% according to the demise of Air Finland), the Czech Norway, driven by the impres- (Baneasa) has closed to scheduled sive growth of Turkish Airlines services, giving a big boost to the city’s at its Istanbul hub (from where primary airport at Otopeni. Meanwhile, it serves more destinations non- the closing of Berlin Tegel has been stop than any other European delayed until at least October 2013. carrier at any single airport) and In Poland the opening of Modlin airport Norwegian, Europe’s third biggest has provided Warsaw with a second LCC after Ryanair and easyJet. airport, and London Southend has Also performing well this summer successfully re-launched itself as a are the joint hosts of the UEFA commercial airport with the opening of Euro 2012 football tournament, a new passenger terminal and multiple Poland and Ukraine, with scheduled easyJet services.

The seven top 25 carriers that have reduced capacity are Lufthansa, airberlin, Iberia,

Source: OAG Max Online for w/c 6 August 2012 and w/c 1 Alitalia, Thomson Airlines, August 2011 Austrian and Finnair. advertising feature COMMUNIQUé AIRPORT BUSINESS AUTUMN 2012 47

Aerial view of proposed new airport layout.

New North Terminal. THE ITALIAN JOB A long term Masterplan for Rome Fiumicino Airport

This summer, URS com- tonnes of cargo in the last year. with a hub vocation, contains four and current operators to offer new pleted the Masterplan for the Capacity is a critical factor at piers. The layout is designed for com- routes. The forecast predicts a development of Rome’s Leonardo Fiumicino. The current terminal mon use with a high proportion of future demand of 170 air transport da Vinci - Fiumicino Airport, which system is extremely busy and has transfer traffic in mind, ensuring com- movements during peak hours. For plans to increase its annual pas- limited spare capacity at peak times. petitive Minimum Connection Times this reason a system of 5 runways senger capacity to over 100 million The effects on passenger service and best international standards in is developed, incorporating two in 2044. levels and ultimately travel experi- terms of efficiency, sustainability, existing parallel runways and one The Masterplan focuses on devel- ence mean that the airport risks technology and architecture. With cross runway, able to handle the oping the area to the north of the losing potential passengers, par- passenger experience and serv- demand with sufficient capacity for existing airfield and outlines plans ticularly in the business and transfer ice levels being the main drivers future growth. for two additional runways, a large segments where travellers have the behind the terminal’s configuration, The airfield is planned for the spe- new passenger terminal develop- choice of using alternative competi- the proposed building is able to cific fleet mix and airline operations ment with associated apron and tor European hub airports despite a accommodate up to 90 aircraft on at Fiumicino, yet kept flexible with taxiways, new surface access sys- possible lengthier journey time. contact stands. a capacity of over 150 contact and tems as well as related landside Fiumicino, the primary base of The landside design includes remote aircraft parking positions and commercial developments. Italian flag carrier Alitalia, has a new access roads and a link to the a double taxiway system to accom- After an international tender proc- dominant presence of the SkyTeam high speed rail network. The airport modate aircraft up to the A380. As ess and strong guidelines set by alliance processing half of the traffic aims for 50% of staff and passen- part of the Masterplan, the proposed Aeroporti di Roma, URS was com- at the airport. gers to access the airport via public airfield was tested for operational missioned by AdR in January 2011 Passenger traffic volumes are transport. A ground transportation efficiency and capacity by detailed to develop a Masterplan for the forecast to more than double over centre forms the heart of the land- airfield simulation modelling. remaining period of the company’s the next three decades growing side development and links the The Masterplan delivers a sus- expected concession period. The from an existing 37 million to over various transport modes to the ter- tainable solution considering URS airport planning team, based 85 million in 2044. SkyTeam traf- minal building. The development is environmental matters such as, in the UK and led by Mike Jackson fic alone is predicted to reach 47 complemented by a large business noise impact, air quality, energy gen- - Head of Aviation Planning, teamed million passengers with growing park including office space, hotels eration, preservation of the existing up with London-based architects numbers of transfer passengers. and conference centres, providing landscape, as well as cultural and Pascall+Watson and Italian con- the opportunity for global compa- historic heritage. One aim is to pro- sultant 3Ti-Progetti to deliver this The largest single nies to benefit from this international duce 27.5% of the airport’s energy challenging project. terminal in Europe transport hub, transferring Fiumicino demand by renewable sources. Fiumicino is Europe’s sixth largest In the centre of the master plan is a into a competitive airport city. Wind turbines, solar farms and a airport, with an existing airport system large single H-shaped terminal devel- biomass centre are an important consisting of three operational run- opment with the capacity to handle A 5-Runway Airport part of the sustainable strategy. ways and four passenger terminals. approximately 50 million passengers. One of the current airport’s main URS completed the study in July. The airport handled more than 37 mil- The 650,000 square metre building, growth constraints is the availability AdR will now take it forward to the lion passengers and around 150,000 planned to a high level of flexibility of peak hour slots for new carriers next stages. 48 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Master planning

London Luton Airport’s Master Plan, which is currently undergoing a public consultation, foresees improving passenger facilities to enable the airport to handle 18 million passengers per year by 2031. London Luton’s Master Plan for a ‘bigger, better’ airport The UK Department for Transport forecasts that by 2030, demand for air travel through London’s airports will have risen to 180 million passengers per year. London Luton Airport’s Master Plan, which is currently undergoing a public consultation, foresees improving passenger facilities to enable the airport to handle 18 million passengers per year by 2031. Ross Falconer reports.

London Luton Airport Operations Limited (LLAOL) has a concession with London Luton Airport Limited (LLAL) – a company wholly owned by Luton Borough Council – to operate the airport on its behalf until 2031. A series of sustainable developments are planned to enhance the passenger experience and provide additional capacity – the aim being to ensure that London Luton continues to play an important role as what it describes as ‘London’s local airport’. The airport handled 9.5 million passengers in 2011 and its vision is a bigger, better airport, fulfilling a crucial role in providing more, high quality capacity in the London air- A series of sustainable developments are planned to enhance the passenger experience and provide port system. additional capacity at London Luton – the aim being to ensure that it continues to play an important Glyn Jones, Managing Director, role as ‘London’s local airport’. London Luton, said: “The Mayor of

50 AUTUMN 2012 COMMUNIQUé AIRPORT BUSINESS Master planning

London has proposed a new hub in the Thames Estuary to deal with the constraints on medium and long haul aviation capacity in London and the South East. We have outlined a credible and realistic plan that, if approved, will put Luton at the heart of solving the burden on point-to- point short haul operators who want to grow.” The airport has three key objectives, two of which are to make London Luton a ‘bigger’ and a ‘better’ airport. The three main components of the proposed initial development phase would include: Improvements to the terminal building through the construction of a new pier, and a new layout which can be achieved through minor extension works that won’t disrupt the running of the airport; extending the taxiway to increase the number of aircraft movements, creating new aircraft stands, and upgrading exist- Then-Aviation Minister Theresa Villiers and Glyn Jones, Managing Director, London Luton, mark Wizz ing ones; and constructing two new Air’s 10-millionth passenger through the airport in just seven years. traffic lanes to the south of A‘ irport Way’, leading into a newly created set down system in the Central departing and arriving passengers. better, for airlines, passengers and announced that Wizz Air will add Terminal Area, which will ease The third objective is to be the communities,” commented Jones. a seventh Polish destination – congestion and manage growth in ‘best neighbour’ possible and the “By combining real scale, ease of Lublin – from London Luton in the future. airport recognises the importance of use and fast access to the capi- December 2012. One of the most significant pro- environmentally sustainable devel- tal, this Master Plan aims over the Villiers commented: “We have posed improvements to the terminal opment. The Master Plan foresees next 19 years to establish London been clear that we want aviation to building is a two-storey infill exten- an increase in access by public Luton Airport as truly London’s be able to grow, and it is encourag- sion at the front of the building, transport to more than 40% of pas- local airport.” ing to see how successful London which will provide around 5,300sqm sengers by 2017; a package of Luton Airport has become. London of additional floor space. The works mitigation measures to minimise Economic impact Luton is playing an increasingly will enhance the existing terminal the airport’s noise impact; and an London Luton already makes a important role in the aviation connec- building by bringing together the annual reduction in carbon emis- significant contribution to the local tivity in London and the South East, various existing building elements sions. Indeed, while the airport saw economy. According to its figures, as well as opening up new markets into a single cohesive structure, 8.9% growth in passenger numbers the airport has an annual economic around the world to the local econ- forming a focal point within the in 2011, it reduced carbon emis- impact of £780 million (€980m) – a omy and providing employment for Central Terminal Area. The single sions by 3.1%. figure forecast to increase to £998 thousands of people.” terminal structure will be a highly “By delivering against these million (€1.3bn) over the period Meanwhile, Jones explained that flexible facility designed to ration- three objectives, we believe that covered in the Master Plan. The sta- the strong working partnership that alise passenger flows and remove, London Luton Airport can fulfil its tistics relating to jobs are equally the airport has forged with Wizz where possible, the crossover of potential of being both bigger and impressive. Direct employment is Air has secured an average annual currently 8,200 jobs, which the air- growth in passengers of 39% over port believes will rise to 9,900. The seven years, opening up new mar- Glyn Jones, Managing Director, London Luton: “We have outlined proposed development will increase kets around the world to the local a credible and realistic plan that, if approved, will put Luton at the heart of solving the burden on point-to-point short haul levels of direct and indirect employ- and regional economy. “Despite operators who want to grow.” ment associated with operation of the challenging economic climate the airport. Meanwhile, increased the low-cost model which we have passenger throughput will boost developed here at the airport has the economic value of the airport allowed both London Luton and to both the local and regional econ- modern, dynamic airlines such as omy. The airport currently generates Wizz Air to become successful £187 million (€235m) in annual growth stories,” he said. revenue for local and central govern- London Luton has ambitious ment; that figure is forecast to grow plans, which will be achieved within by £65 million (€82m) to £252 mil- the existing airport boundary and lion (€316m) over the course of the by making best use of the existing Master Plan. infrastructure. Ultimately, the improvements out- Wizz Air’s Luton growth lined in the master plan will provide Then-Aviation Minister Theresa a significantly better terminal for Villiers recently visited the airport passengers, as well as more effi- and joined celebrations for Wizz cient use of the runway and aircraft Air flying its 10-millionth passenger parking areas, to say nothing of the through London Luton in just seven extra south-east UK capacity also years. Indeed, it was also recently being delivered. # a c i i s ta n b u l

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