PROCUREMENT SERVICE – DBM

CITIZEN’S CHARTER 2019 (2nd Edition)

I. MANDATE:

Operation of a government-wide procurement system.

Price monitoring of common use supplies, materials and equipment.

Identification of supplies, materials and such other items, including equipment andconstruction materials, which can be economically purchased through centralizedprocurement and which is within the scope of its activity.

Identification of the sources of supply which are able to offer the best prices, termsand other conditions for items procured by the government.

Continuous evaluation, development and enhancement of its procurement system,coverage and procedure.

Management and maintenance of the Government Electronic Procurement System or thePhilGEPS.

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II. VISION

Procurement Service is the trusted and preferred procurement partner of the public sector in the providing smart procurement solutions.

III. MISSION

1. Procure quality government requirements efficiently and economically from retupable sources. 2. Provide excellent customer service responsive to the needs of its stakeholders. 3. Foster integrity and a fair, transparent, and competitive environment in procurement. 4. Develop its human capital as the country’s leading procurement and supply chain professionals. 5. Ensure stable, progressive, and sustainable operations. 6. Introduce and sustain smart and innovative products and procurement solutions.

IV. SERVICE PLEDGE

The Officers and Employees of the

Procurement Service – DBM commit to: Respond promptly, efficiently and with utmost courtesy to Our client agencies’ procurement needs and ensure Compliance with service standards; Understand the value of every citizen’s comments and suggestions; Restore citizen’s confidence in government through our frontline services; and Empower the public through 24/7 access to information on our policies, programs, activities, and services through our website (http://ps-philgeps.gov.ph)

All this we pledge,

Because YOU deserve no less.

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QUALITY POLICY AND OBJECTIVES

We in the Procurement Service of the Department of Budget and Management (PS-DBM) are committed to being the trusted and preferred procurement partner of the Philippines public sector. PS-DBM strives to create a fair, transparent, and competitive procurement environment where quality gods and services are delivered.

We aim to consistently provide smart, innovative, and sustainable procurement solutions that meet stakeholder expectations and that comply with statutory requirements. PS-DBM strives to improve the efficiency and effectiveness of our quality mangement systems and develop highly competent supply chain professionals.

V. LIST OF SERVICES

Central/Head Office

Marketing and Sales Division:

1. Processing of Procurement of CSE's by Client Agency Page 6

Warehousing and Logistics Division:

1. Delivery of Goods – Delivery Page 8 2. Delivery of Goods – Fastlane Page 8

Comptroller Division:

1. Processing of Disbursement Vouchers (Trade) Page 11

PhilGEPS:

1. Application and Issuance of Platinum Membership Page 14

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Marketing and Sales Division Front Line Service

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1. Processing of Procurement of CSE's by Client Agency

Office or Division: Marketing and Sales Division Classification: Simple Type of G2G – Government to Government Transaction: Who may avail: NGAs, SUCs, GOCCs/GFIs, LWDs and LGUs CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. APR 2. APP-CSE

www.ps-philgeps.gov.ph 3. Payment (Cash, Check, LDDAP- ADA, Unutilized Funds) FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE PAID Validate the Guard/Admin. 1. Register 1 minute Transaction Asst. On duty Receive APR; check the validity and 2. Submit APR 2 minutes N. Simpao completeness of the documents M. Mendoza R. Humarang R. Daleja Assign APR No. and A. Bona prepare the Sales 10 minutes A. Cañares Order (Pickup and/or R. Nacario Delivery) R. Moreno A. Cadiao R. Barquilla Payment will vary Issuance of OR if on the 3. Pay the amount Cash/Check/LDDAP- total and received the 10 minutes Cash Div. ADA; Charge to amount Official Receipt unutilized funds in the Sales Order 4. Wait for the copy of PS-DR and Issuance of PS- proceed to WALD 10 minutes WALD Delivery Receipt for the release of CSEs ordered TOTAL: 33 minutes

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Warehousing and Logistics Division Front Line Service

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1. Delivery of Goods

Office or Division: Warehousing and Logistic Division Classification: Simple Type of G2G- Government to Government Transaction: Who may avail: Client Agencies CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Marketing and Sales Division 1. Approved Notice to Deliver (NTD) 2. Warehousing and Logistics Division; 2. PS-Delivery Receipt (PS-DR) Gate 2 - Releasing Area FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE PAID A. Delivery Inventory Submission of Prepare PS Delivery 15 minutes per Management approved Notice to None Receipt (PS-DR) PS-DR and Control Deliver (NTD) Staff Warehousing and Logistics 5 minutes per Assistant Signing of PS-DR None PS-DR Division Chief and Division Chief Schedule and log of None 1 Hour Logistic Staff delivery Inventory 15 minutes per Management Prepare picklist None PS-DR and Control Staff Consolidate and gather stock per 2 hours per None Storekeepers pick-list to staging PS-DR area Check and load 2 hours per None Checkers/Utility items truck Deliver items None 7 hours Driver/Utility

1 day, 4 hours TOTAL & 35 minutes B. Fastlane Inventory Submission of Prepare PS Delivery 15 minutes per Management approved Notice to None Receipt PS-DR and Control Deliver (NTD) Staff

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Warehousing and Logistics 5 minutes per assistant Signing of PS-DR None PS-DR division Chief and division Chief Inventory 15 minutes per Management Prepare picklist None PS-DR and Control Staff Consolidate and gather stock per 2 hours per None Storekeepers pick-list to staging PS-DR area Check and load 2 hours per items in Releasing None Checkers/Utility truck Area 4 hours and None TOTAL: 35 minutes

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Comptroller Division Front Line Service

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1.Processing of Disbursement Vouchers for Good and Services (Trade)

Office or Comptroller Division Division: Classification: Complex Type of G2G- Government to Government Transaction: Who may avail: Suppliers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

FEES PROCESSING PERSON CLIENT STEPS AGENCY ACTION TO BE TIME RESPONSIBLE PAID Receives Purchase Order (PO) from the PD together with other pertinent documents. None 1 working day Evaluates completeness.(Including Performance bond or bank Guarantee) Receives Inspection and Certificate of Acceptance Report (ICAR) and original Delivery Receipt (DR) from the Inspection None 1 working day Division together with other pertinent documents within 3 days from the issuance of ICAR. Evaluates completeness. Receives sales invoice from the supplier upon determination that the PO and ICAR documents are already received by the None 5 minutes

Comptroller Division. ( bank guarantee for their warranty retentions)

Receives the original None 10 minutes

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invoice with note from comptroller that the invoice is ok. Records the receipt of a validated invoice in the Document Management System (DMS); (Comptroller will check if ICAR from Inspection Division is already received.) Receives the original invoice with note from admin. Records the receipt of a validated None 10 minutes invoice in the Document Management System (DMS) Receives the consolidated documents None 10 minutes for payment.. Evaluates the 3 days from completeness and receipt of accuracy of the None Invoices/ documents for billing preparation of voucher. Compute for the amount payable net of EWT, 3 days from FVAT, Warranty receipt of None Retention and Invoices/ Liquidated Damages (if billing any) Evaluate the completeness and accuracy of the DV. None 1 day Then recommend to Chief Accountant for payment. Sign and release the None 1 day DV. Receives signed DV and release to Cashier None 5 minutes Section (Treasury Division) 8 days and 40 None TOTAL: minutes

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PhilGEPS Front Line Service

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1. Application and Issuance of Platinum Membership

Office or Division: Procurement Service - PhilGEPS - Customer Service Section Classification: Complex Type of G2G- Government to Government Transaction: Who may avail: Merchants / Suppliers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Business Registration Certificate 1. To DTI / SEC / CDA Office (DTI/SEC/CDA) 2. City / Municipality Hall 2. Mayor’s or Business Permit or its 3. BIR / Revenue District Office equivalent document 4. Auditors Independent Report and should 3. Tax Clearance Certificate be Stamped Received by the BIR or any 4. Audited Financial Statements affiliated Bank 5. Philippine Contractors Accreditation 5. Philippine Contractors Accreditation Board Board (PCAB) license and registration (PCAB) Office (if applicable) 6. PhilGEPS Website (downloadable) 6. PhilGEPS Sworn Statement AGENCY FEES TO BE PROCESSING PERSON CLIENT STEPS ACTION PAID TIME RESPONSIBLE Step 1: Platinum Application * Merchant goes to PhilGEPS website * Click "Log In" then follow the Login Step 2: instructions Validation of * In the Pending Application Task page, click the *Log in to 5 working days number across PhilGEPS (from "Upgrade Platinum website Application, Registration" * Received Validation of (Click "menu" icon Platinum Documents to on the top right Applications Approval / portion of the screen, under Pending Disapproval select "Organization" Task and Payment then "Upgrade to * Reviews the Approval) Platinum") documents

* Fill out the uploaded by the Platinum Application Merchant in Form their Platinum * Tick the check box Application to certify that the information is true and accurate * Select Mode of Payment whether to

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pay through PhilGEPS Cashier or Oncoll Payment through an Landbank branch *Click "Submit for Approval" button Step 3: Approval / Disapproval of Platinum Application * PhilGEPS Administrator approves / disapproves application of Customer Service (PMO) Merchant *If approved, proceed for the approval of payment. If disapproved, provide reasons for disapproval and submit Step 4: Approval of Payment * Approve Php5,000.00 payment then (Platinum submit and the Membership system will 5 mins. Certificate) automatically (Cashier

send out Email Payment) Php25.00 or Notification of Php50.00 approval 2 working days Customer (Land Bank Service (PMO) together with (Land Bank Interbranch) the instructions Payment and

on how to view Merchant Inclusive of and download email Oncoll Documentary their Platinum Payment Slip) Stamp Tax of Membership Php30.00. Certificate using their account in PhilGEPS website. Step 5: View / Print Customer / Download Service (PMO)

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Certificate * Once merchant received the Approval Notification, follow the instruction on how to View / Print / Download their Platinum Membership Certificate 7 days and 5 TOTAL: minutes

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VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

Answer the customer feedback form and drop it How to send a feedback at the designated Suggestion Box of the service unit The Suggestion Box is regularly opened, compiled and recorded by the concerned office. Feedback requiring answers are forwarded to How feedback is processed the concerned office/personnel and they are required to answer within ten (10) working days from the receipt of the feedback. Answer the customer feedback form and write How to file a complaint your complain under the space provided for Comments/Suggestions/Complaints/Compliment Upon opening of the Suggestion Box, all complaints will be forwarded to the Chief of the How complaints are processed concerned office or the next higher position for evaluation and investigation. PS-DBM: ([email protected]; Contact Information of PS- [email protected] PhilGEPS PCC: 8888 Whistleblower Line: +639190719400

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VII. List of Offices

Office Address Contact Information Head Office:

RR Road, Cristobal St., Madrigal 8290-6300 PS-DBM Compound, Paco, 8290-6400

Arcache Bldg. Gen. Solano St. PhilGEPS Corner Nepomuceno St. San 8640 6906 to 09 Miguel Manila

Regional Offices:

PS-DBM-CAR (074) 443-4702 NO.8 Gen. F. Segundo St. (074) 443-3461 Brgy. Legarda-Burnham (074) 446-8139 F Baguio City

PS-DBM RO I (072) 888-3352 Government Center (072) 888-3038 Sevilla San Fernando (072) 888-5887 F , La Union

PS-DBM-RO II (078) 844-1338 Regional Government, (078) 304-245 Center Carig, Tuguegarao (078) 396-0633 F City

PS-DBM-RO III Regional Government (045) 455-2486 Center Maimpis, San (045) 455-2486 Fernando City (045) 455-2485F Pampanga

PS-DBM-RO V (052) 482-0173 LEGAZPI Lakandula Drive, Cogon, (052) 482-0677F Legazpi City

(032) 236-4643 PS-DBM- RO VII (032) 236-2597

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Sudlon (Near Eco-Tech (032) 414-8204 F Ctr. ) Lahug ,

PS-DBM RO VIII (053) 321-2327 Brgy. 77 , Villa Ruiz Marasbaras , Tacloban (053) 523-1067 City (053) 325-7848 F

(088) 350-1794 PS-DMB-RO X (088) 856-3719 DE Zone I, National Highway loc. 202 ORO Bulua, (088) 880-6144 City (088)856-3719 loc. 205

PS-DBM-RO XI (082) 297-4321 DAVAO Km. 3, Mac Arthur (082) 297-3323 Highway Matina, (082) 285-0727 F

(083) 228-9788 PS-DBM-RO XII (083) 228-9788 Brgy. Morales , Koronadal

City (083) 228-8357F

PS-DBM-RO XIII (085) 342-1227 JP Rosales Avenue, (085) 342-1258 Butuan City (085) 341-4878

Sub-Depots:

BONTOC PROVINCIAL BONTOC HOSPITAL CP# 0949-7956614 Bontoc, Mt. Province

CITY COLISEUM (048) 434-0548 PUERTO San Pedro CP # 09151962595 PRINCESA City CP# 09151777739

PROCUREMENT SERVICE DEPOT- (034) 433-7138 Cottage Road, Barangay 9, CP#: 09150528584 Bacolod City

PROVINCIAL CAPITOL (053) 500-4116 General Services Office Calumpang , Naval , Biliran

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CAPITOL BUILDING Barangay Alang-Alang , (055) 560-9352 Borongan City

CALBAYOG CITY NEW PUBLIC MARKET (055) 301-1338 Barangay Bagacay , Calbayog City

New Provincial CP # 09278411146 Capitol Compound CATARMAN (055) 251-8100F Barangay Dalakit, Catarman (055) 500-9553 Northern

Provincial Engineering Office CP # 09179595891 Capitol Compound (053) 570-8680 Maasin City

Legionaire St. Zone 4 ZAMBOANGA (062) 991-2185 (Near LTO) CITY (062) 992-4315 In front of Brgy Hall of Zone 4

Provincial Government of ZAMBOANGA Ipil CP # 09176760004 SIBUGAY Brgy. Sanito, (062) 333-5469

New Valencia City Integrated Bus Terminal (088) 828-2031 Bus Terminal Complex Hagkol Valencia City

PROVINCIAL CAPITOL (088) 387-0162 , Camiguin (088) 387-0575

MISAMIS OCC. PROVINCIAL CAPITOL (088) 531-0135 OROQUIETA Oroquieta City (088) 531-0609

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PROVINCIAL CAPITOL MISAMIS Prov'l Booking Center (088) 22-726-584 ORIENTAL Capitol Compound, Luna St. Cagayan De Oro City

SURIGAO DEL CAPITOL COMPOUND (086) 231-6714 NORTE Capitol (086) 231-6714

Piaping Itum, Macabalan, (088) 859-0003 HUB Cagayan de Oro City CP# 09972802628

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