Kenya Airways

Captain Paul Njoroge Director of Operations

1 Introduction (KQ history)

2 Network

3 Key drivers for On-time performance

4 Quality and Safety in Operations

5 Benefits of ISAGO

1977 1996 2003 2004 2005 2008 2009

1st carrier in Won COYA award Commercializatio Delivery of first st Establishme Acquisition of Sub-Saharan for Strategic Planning 1 in Africa to n & of four Boeing nt after 49% stake in Africa to and Emergency achieve ISAGO Privatization 777-200 aircraft breakup of Precision Air achieve IOSA Preparedness certification EAC certification

2011 2013 2014 2015 2016 2017 2018

Kenya Airways Africa’s leading KQ receives her Kenya Airways Won African Won Best African Launch of unveils new B737 airline in Business Class - first Dreamliner celebrates 40 years in Airline Business Airline Business direct flights World Travel awards. B787-8. the skies Flight Simulator Class and Best Class and African from Cargo Airline in Airline of the year Nairobi to KQ receives her first 777- Africa awards Won Best African New York 300 aircraft with a Airline Business Class. capacity of 400 currently Won Africa Airline of the largest in fleet the Year.

BOEING 787-8 EMBRAER 9 15

BOEING 737 FREIGHTER 10 2

Copyright © 2018, Kenya Airways and/or its affiliates. All rights reserved. | Key drivers for On-time performance . The pressure to depart flights on time and to achieve consistently strong on-time performance (OTP) in an environment where skies are congested, airports need more resources and investment, and no single entity can deliver on its own, is common to most airlines around the world.

. Nonetheless, KQ continues to pursue and invest in ways that will achieve efficient flight turn around processes with an aim to improve and maintain high levels of on-time performance for the airline and more so, its ground handling or cargo customers.

. Approved Service Level Agreements, which include the OTP targets

. Documented minimum ground time per station per aircraft type Key actions taken . to achieve high Defined time stamps for different activities to drive quick flight turn around processes results with our GHA include; . Realtime monitoring of all flight turn around activities through technological advancement

. Monthly stakeholder engagements with our GHA to drive performance

Within KQ’s Corporate Quality, Safety and Environment section is the Quality Assurance function.

They ensure that the airline complies to Kenya Civil Aviation Regulations (KCARs), International Aviation Standards as well as its own standards.

KQ conducts risk-based audits of its management systems, operations, training and operational security functions at planned intervals as per the approved audit schedule.

These risk-based audits include; quality inspections, quality audits and monitoring of corrective actions per the nonconformance procedure.

Copyright © 2018, Kenya Airways and/or its affiliates. All rights reserved. | This approach aims at assuring our guests and ground handling partners of the quality and safety of our product. It ensures that the airline is;

Complying with applicable regulations and standards

Satisfying stated operational needs

Identifying areas requiring improvements

Identifying hazard to operations

Controlling operational risks

Proper application of airline standards

Copyright © 2018, Kenya Airways and/or its affiliates. All rights reserved. | For KQ, ISAGO certification serves as a promise to our guests and ground handling or cargo customers that we are operating at a high standard that is globally recognized and accepted.

MAJOR BENEFITS OF ISAGO TO KQ

Safer ground operations; fewer cases of aircraft, equipment and property 1 damage, and personal injuries.

Elimination of unnecessary audits by KQ, hence reduce the cost 2 associated with it.

3 Uniform audit process and harmonized standards.

4 Improved quality standards across KQ network

5 Improved safety oversight