& the Volusia TPO Transit Development Plan (FY2012 – FY2021) & Transportation Disadvantaged Service Plan (2012 - 2017)

Review Committee Meeting #2 – May 12, 2011 VOTRAN Trends % Change (2004-2009) *Percentage changes were calculated using 2004-2009 National Transit Database data. • General Performance Indicators . Strengths . Passenger trips: (+)6.0% . Neutral . Passenger fare revenue: (+)4.3% . Revenue miles: (-)3.9% . Challenges . Total operating expense per capita (2004 $): (+)6.7% *2005, 2006, 2007, 2008, and 2009 operating expenses were deflated to 2004 dollars to show the actual percentage change. VOTRAN Trends % Change (2004-2009) *Percentage changes were calculated using 2004-2009 National Transit Database data. • Service Supply, Consumption, and Quality . Strengths . Passenger trips per capita: (+)6.0% . Passenger trips per revenue mile: (+)9.7% . Passenger trips per revenue hour: (+)8.4% VOTRAN Trends % Change (2004-2009) *Percentage changes were calculated using 2004-2009 National Transit Database data. • Cost Efficiency, Operating Ratios, and Fares . Neutral . Revenue miles per vehicle mile: (-)2.1% . Operating expense per passenger trip (2004 $): (+)0.6% . Average fare: (-)2.9% . Challenges . Operating expense per revenue mile (2004 $): (+)11.0% . Operating expense per capita (2004 $): (+)6.7% . Farebox recovery: (-)16.7% *2005, 2006, 2007, 2008, and 2009 operating expenses were deflated to 2004 dollars to show the actual percentage change. VOTRAN Peers (FY 2009)

• Peer Selection Indicators – Revenue miles – Total operating expense – Vehicle operated in maximum service – Service area population VOTRAN Peers (FY 2009)

– Capital Area Transit System (CATS) – Sarasota County Area Transit (SCAT) – Chatham Area Transit Authority (CAT) – Lee County Transit (LeeTran) – Charleston Area Regional Transportation Authority (CARTA) – Pasco County Public Transportation (PCPT) VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. • General Performance Indicators . % indicates Votran’s deviation from the peer group average . Strengths . Operating expense: (-)4.66% . Passenger trips: (+)4.43% . Neutral . Revenue miles (+) 0.28% . Vehicles operated in maximum service: (+)0.94% . Passenger fare revenues (-) 1.17% . Challenges . Service area population density (-)82.43% VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. • Service Supply, Consumption, and Quality . % indicates Votran’s deviation from the peer group average . Strengths . Passenger trips per revenue mile: (+)5.43%

. Challenges . Vehicle miles per capita: (-)14.28% VOTRAN Peers (FY 2009) *Percentage changes were calculated using 2009 National Transit Database data. • Cost Efficiency and Operating Ratio . % indicates Votran’s deviation from the peer group average . Strengths . Farebox recovery: (+)4.87% . Operating expense per passenger trip: (-)11.09% . Operating expense per revenue mile: (-)3.60% . Operating expense per service area capita: (-)20.93% . Challenges . Average fare: (-)3.35% Public Involvement • Review committee • On-board survey • Stakeholder interviews • Public workshops • Discussion group workshops On-Board Survey *4,752 on-board surveys were completed Q1. Where are you coming from now?

Work 19.02%

Medical 2.43%

Social/Personal 6.35%

School 2.71%

College 2.80%

Recreation 2.78%

Shopping/Errands 10.62%

Home 47.39%

Other 5.91%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

87% of respondents walked to the bus stop for the one-way trip On-Board Survey *4,752 on-board surveys were completed Q3. Number of blocks walked or biked? 1,000

900

800

700

600

500 Walked

400 Bicycled # ofResponses #

300

200

100

0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 # of Blocks Traveled to Bus Stop The majority of respondents who walked traveled 1 to 2 blocks On-Board Survey *4,752 on-board surveys were completed Q5. Where are you going to now?

Work 25.87%

Medical 3.03%

Social/Personal 8.67%

School 3.05%

College 3.78%

Recreation 4.71%

Shopping/Errands 15.38%

Home 27.44%

Other 8.07%

0% 5% 10% 15% 20% 25% 30% 77% of respondents will walk to their final destination On-Board Survey *4,752 on-board surveys were completed Q7. Number of blocks walked or biked? 1,000

900

800

700

600

500 Walked

400 Bicycled # ofResponses #

300

200

100

0 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 # of Blocks Traveled from Bus Stop The majority of respondents will walk 1 to 2 blocks to their final destination On-Board Survey *4,752 on-board surveys were completed Q8. How would you make this trip if not by bus?

Drive 7.03%

Taxi 8.44%

Walk 24.94%

Wouldn't make trip 23.72%

Bicycle 9.52%

VOTRAN Gold Service 2.23%

Ride with someone who does not live with you 13.71%

Ride with someone who does live with you 7.50%

Other 2.90%

0% 5% 10% 15% 20% 25% 30%

25% of respondents would walk & 24% would not make the trip On-Board Survey *4,752 on-board surveys were completed • 38% of respondents are long-time VOTRAN users (more than 4 years) • 65% of respondents use VOTRAN 5-7 days per week • 81% of respondents do not have access to a vehicle • 72% of respondents are permanent residents of Volusia County On-Board Survey *4,752 on-board surveys were completed

Overall satisfaction with VOTRAN 4.10

How easy it is to transfer between buses 4.01

Your ability to get where you want to go using the bus 3.98

Safety/Security at the bus stop 3.86

Time of day the earliest buses run on weekdays 3.80

The number of times you have to transfer 3.64

Frequency of service 3.50

Time of day the latest buses fun on weekdays 3.20

Availability of Sunday service 2.59

1 2 3 4 5 Overall satisfaction with VOTRAN service was rated an average of 4.10 Under $10k 43.22% On-Board Survey $10k-$19k 24.84% $20k-$29k 17.72%

Income $30k-$39k 7.58%

$40k-$49k 3.36%

. Average rider profile $50k + 3.29%

White 58.62%

Age: 16-24 Black 29.28%

Hispanic 7.95%

Female Ethnicity Asian 0.82% White Other 3.32% Male 49.59%

Female Earning under Gender 50.41% $10,000 15 or under 1.75% 16-24 22.89% . There is little difference 25-34 18.55% 35-44 17.75%

between the responses Age 45-54 20.48% in the age and gender 55-64 13.20% 65-74 3.98%

categories 75 + 1.40%

0% 10% 20% 30% 40% 50% 60% 70% On-Board Survey *4,752 on-board surveys were completed • Top 3 things liked most about riding the bus Convenience Nothing Air conditioning • Top 3 things liked least about riding the bus Nothing Waiting No Sunday service On-Board Survey *4,752 on-board surveys were completed Q24. What is the most important reason you ride the bus? I do not have a driver's license 27.16%

Car is not available all the time 23.74%

Parking is too expnesive/difficult 0.86%

I do not drive 19.96%

VOTRAN is more convenient 9.03%

VOTRAN fits my budget better 11.19%

VOTRAN is safer/less stressful 2.27%

Other 5.79%

0% 5% 10% 15% 20% 25% 30% Top responses included not having a driver’s license, not driving, and car not available On-Board Survey *4,752 on-board surveys were completed • 84% of respondents do not find it difficult Yes to use VOTRAN 15.95%

No • The majority of 84.05% respondents prefer to receive VOTRAN information on the bus schedules or in the bus Stakeholder Interviews - East

Joshua Wagner County Council

Mayor Barringer City of New Smyrna Beach

Pamela Brangaccio City of New Smyrna Beach

Mayor Locke III City of South Daytona

Mayor Jennings City of Daytona Beach Shores

Joyce Shanahan City of Ormond Beach

Ric Goss City of Ormond Beach Stakeholder Interviews - East • Improve frequencies and fewer transfers • Later evening service is needed • Perception that the bus is for the transit dependent • Connections to SunRail are needed • VOTRAN does an effective job with the resources available • Additional flex routes should be explored Stakeholder Interviews - East • Current fares are reasonable • Good route system on the east side • Identifying a dedicated funding source is critical • Implement more trolleys to appeal to visitors and other choice riders • Need to get more VOTRAN information out to the community Stakeholder Interviews - West

Andy Kelly County Council

Patricia Northey County Council

Dan Parrott City of DeBary

Ron Paradise City of Deltona

Mayor Strickland Orange City

Jamie Croteau Orange City

Alison Stettner Orange City Stakeholder Interviews - West • Need for multimodal center along I-4 • Connections are needed to make SunRail convenient enough to avoid the car • Routes and frequencies are not convenient • VOTRAN is doing an effective job with the resources available • Perception that the bus is for the transit dependent Stakeholder Interviews - West • Need west to east side weekend service • Population is shifting to the west • Additional flex routes should be explored • Trash cans and shelters are needed at the bus stops • The homeless are in need of transit service • Land use and transit need to be linked with incentives for TOD development Stakeholder Interviews – At-Large

Frank Bruno Volusia County

Joyce Cusack County Council

David Byron Volusia County

Jon Cheney Volusia County

George Recktenwald Volusia County

Jerry Britton Volusia County

Melissa Booker Volusia County Stakeholder Interviews – At-Large • Perception that the bus is for the transit dependent • No additional service is needed at this time • Improve frequencies • Trolley is needed from the Ocean Center to ISB • The current fare seems low • Smaller buses should be explored • More direct route from Daytona to DeLand is needed Stakeholder Interviews – At-Large • Dedicated funding is critical • There is no money for road maintenance over the next 3-5 years • Free parking is a deterrent • More marketing is needed • Land uses to promote transit should be identified earlier • Trails connecting SunRail and VOTRAN should be explored • A circulator connecting the colleges and the airport is needed Public Workshops

• Breakout group activity results: • Pursue public-private partnerships for trolley service • Implement ITS to assist disabled transit users • Coordinate employer vanpools • Use JARC and New Freedom to increase fixed-route service and make infrastructure ADA compliant Public Workshops

• “Gaps” and “Overlaps” exercise results: • Improve frequencies throughout the County • Provide connections with Amtrak station in DeLand • Better shelter designs • Need a route from Deltona to DeLand • Need a cross county route • Review TD trip policy • Need later evening service Public Workshops

• “Gaps” and “Overlaps” exercise results: • Need a route from DeLand to Daytona airport • Need connections to the SunRail • Need later evening service on the west side of the county • Need more infrastructure • Need better automated information for customers • Establish park-and-ride lots • Need bike paths and trails Public Workshops

• “Gaps” and “Overlaps” exercise results: • Transit should be linked better to economic development • Evaluate fare structure • Evaluate ADA and TD usage rules • Need a route on Clyde Morris in Ormond Beach • The trolley should serve the transfer center • Need to review fixed-route and trolley overlaps What’s Next?

• Discussion Groups – June 2011 • Review Committee Meeting #3 – June 2011 • Review Committee Meeting #4 – July 2011 Questions?

Joel Rey, P.E., AICP Director of Transit Services Tindale-Oliver & Associates, Inc. [email protected] (813) 224-8862, Ext. 226

LaChant Barnett Project Manager Tindale-Oliver & Associates, Inc. [email protected] (407) 657-9210