Annual Report 2020

1 2019/20 Directory

Patron Elected, Delegate and Co-opted Members who Professional Services His Excellency the Honourable served on the Board of the Hieu Van Le AO, Governor of South Association Auditors Australia HLB Mann Judd Ms P Gale 169 Fullarton Rd, Dulwich Board Members Ms E Hamilton Mr D Henderson Lawyers President Mr A Lipschinski Lynch Meyer Mr W Coomans Mrs A Perrott 190 Flinders St, Adelaide Mr G Colquhoun Vice Presidents Mr G McLaughlin Bankers Mrs H Richardson Mrs S MacDonald National Australia Bank Mrs S Mudge Mr R Wray 48 Greenhill Rd, Wayville Mr J Giles Honorary Treasurer Dr N Luscombe-Marsh Mr K Reid Leadership Group

Chief Executive Officer Member of Mrs S Broer

General Manager Service Operations Mrs J Bonnici

Executive Manager Infrastructure & Cook Chill Mr E Coronica

Executive Manager Corporate Services Mr D Smith

Innovation Projects Manager Mr M Kearns About Meals on Wheels

Our Vision: Our Values:

Well-nourished people thriving To meet our purpose and achieve our vision, we have adopted in their communities. these values...

Our Purpose: MoWSA cares about the people we assist, We support South Australians to live well by work and engage with, to support where delivering nourishing meals, providing social appropriate and respond where required. connection and building their capacity to increase their wellbeing. MoWSA will show courtesy, consideration and regard for the people we engage with in undertaking our work.

MoWSA has a focus on doing the right thing in a reliable way, to achieve positive and effective outcomes.

MoWSA will accomplish our goals by working together with others and where appropriate, drawing on shared experience and understanding.

MoWSA strives to act and work in ways which give cause for hope, confidence and success amongst those we interact with.

1 Report of the President and the CEO

of frozen meals, rather than daily hot meal delivery, for customers of most of our branch kitchens. This reduced the number of volunteers required within confined kitchen work areas, minimised the number of deliverers needed, and reduced the number of people circulating in the community at the height of COVID-19 transmission. Additional Branch Coordinators were employed to support branches through these changes.

The shift to frozen meal supply occurred when our in-house production capability was unavailable. We partnered with Foodbank SA and Adelaide Venue Management Corporation, using idle kitchens and stood down staff at the Adelaide Bill Coomans, President Sharyn Broer, CEO Convention Centre and Entertainment Centre to prepare, store and distribute up to 18,000 three-course meals every week. As branch kitchens for help, protect the health of our resumed their usual activities this Global and organisational workforce, and ensure that escalating volume reduced, until our Hilton cook landmark events defined operating costs were covered. chill production kitchen was fully 2019-20 for Meals on Wheels Demand for meals rose rapidly as operational in late June. SA. Our essential service was restrictions grew and supermarket a frontline responder to the shelves emptied. We received 250% Many volunteers chose to take a COVID-19 pandemic, while we more requests for services than break from volunteering for their own were concurrently transitioning usual in late March and early April. safety, and a number remained in operations to our state-of-the art Overall, meal deliveries increased by contact with their regular customers, cook chill production facility and almost 20% in March, April and May, telephoning them to check that they corporate offices at Hilton. compared to February. were safe and well. We called on the South Australian community to Meals on Wheels SA implemented With oversight from the Board, the help as emergency volunteers, and our pandemic preparedness early, Leadership Group implemented a received an amazing 3,000 enquiries when COVID-19 infections began range of initiatives as community over a three-week period! We usually to appear in Australia. The Emergency safety measures increased and receive 1,000 enquiries per year, and Management Team convened then reduced in South Australia. our team rapidly implemented online in March and actively led our A COVID-19 Response Plan was induction and other processes to pandemic response. communicated to branches and ensure that new volunteers could be customers, providing information assigned to branches as swiftly as International experience indicated about changes that would be made possible. that both our customers and a large to service delivery as the COVID-19 proportion of our voluntary workforce transmission escalated, delivering a The change in meal supply, increase were most vulnerable to the effects degree of certainty and expectation. in paid staff to undertake tasks usually of COVID-19. We anticipated a sharp done by volunteers and processing increase in need for our services, Safe, contactless delivery procedures of high volumes of referrals and alongside a steep drop in availability were rapidly implemented across the volunteer applications, along with of volunteers to deliver and state. While our country hospital- additional work health and safety prepare meals. based branches were largely requirements, added considerably unaffected, we made the decision to our operating costs. Our CEO Our overarching objectives were to to suspend meal choices and advocated for and secured sufficient provide meals to anyone who asked transition to twice weekly delivery extra Commonwealth and State

2 Government grant funding to offset products to other organisations that prospective service users judge this emergency expenditure. and even direct to the public. This us on the quality of our food and business-to-business and business- stay for the service. Preliminary As pandemic conditions eased to-customer social enterprise activity work was undertaken, ready for a in South Australia, the Board and is aligned with our strategic objective campaign designed to improve the management reviewed actions taken of generating income that will reduce community’s perception of our meals. and refined business continuity prices for our core, older customers. This included a review of the menu plans in readiness for a subsequent and recipes, meal packaging, website wave. Our strong crisis management Meals on Wheels SA had also and other customer experiences. The capability was evident throughout the outgrown our corporate offices on organisation’s logo has also been pandemic period. We are extremely Greenhill Road, Wayville. There were refreshed, retaining our familiar and grateful to our resilient and dedicated inadequate provisions for people with trademarked name within a circle volunteers and employees for their a disability and the layout created that represents both a wheel and a ability to adapt and continue service inefficiency. The Board decided to plate. Our heritage “wheel” logo will delivery at an increased scale during co-locate the corporate headquarters continue to be used internally for a very challenging time for the whole with the cook chill facility. We now volunteer service awards and community. have modern, efficient, accessible, other purposes. safe and environmentally sustainable 2019/20 also saw the construction office, meeting and training spaces. While we have traditionally and commissioning of a key Our staff relocated in May 2020. delivered meals to older people operating asset – our combined The Hilton development was and those with a disability, we cook chill production facility and completed on time and within the know that there are other people corporate offices at 80-84 Sir Donald approved budget. Including the in the community who do not have Bradman Drive, Hilton. This project purchase of land, which occurred enough to eat. We aim to extend our was approved in 2015 and was fully in 2018, the total development cost services to people experiencing food funded by capital reserves that had $23.1 million. The Wayville offices insecurity. This year we partnered been stewarded for many years for sold in early June and the Kent Town with the Don Dunstan Foundation this essential purpose. facility is under contract for sale. The to initiate a Food Security Thinker in combined proceeds of these sales will Residence program. We also started The original cook chill facility at Kent be invested for future capital needs. providing small quantities of meals to Town was no longer able to safely Catherine House, supporting women produce frozen meals, including The entire project was led by the at risk of homelessness and to SHINE texture-modified food and specialised CEO from inception to completion SA, supporting food insecure people meals. These products had either and we are grateful for the expertise accessing sexual health services. been outsourced to other suppliers contributed by the professional or were prepared and packed at a services firms and builders. An official Several activities have endeavoured temporary satellite kitchen based at Hilton building opening will be held to provide greater practical the Hindmarsh Branch. While this in due course, once the pandemic support to branches. Increases in addressed our food safety concerns, restrictions permit. Commonwealth funding since 2018 the quality of the higher cost have enabled gradual growth in the outsourced products did not match In a busy and disrupted year, it was number of branches supported by a our usual standard. pleasing to see progress in other part-time, paid Branch Coordinator. strategic priorities. We have had a These roles are designed to assist The Kent Town facility also lacked focus on services to increase social with administrative and compliance enough cold storage capacity to connection. We were delighted to activities, along with implementation maintain a generous range of frozen secure a Commonwealth Home of procedural changes. or specialised meal products, limiting Support Programme Innovation Grant our ability to allow customers to to explore ways to provide more Led by Vice President Heather choose their frozen meals. These social meal experiences. Richardson, the Branch Operations constraints have been eliminated and and Services Advisory Committee and we were delighted when the new The Board continued its focus on Service Operations team have worked facility commenced full production quality and safety. A stakeholder on the development of more flexible on the 29th of June 2020. engagement framework was and practical branch operating developed to support the involvement policies, including a thoroughly The new cook chill facility has the of a range of stakeholders in our revised Branch Committee Handbook. capacity to meet expected growth services. The Board was particularly in demand from our traditional clear that engaging with our customer It is intended that these will replace customers. It also provides options group to strengthen their voice in the outdated and inflexible Rules for supplementing food currently planning and decision making is a Governing Branch Committees, prepared by volunteers or by third priority. It is important that Meals subject to consent of the Council party suppliers, such as country on Wheels is viewed as a positive of Voting Members at a Special hospitals. Subject to final verification choice to support the health and General Meeting. that all food safety requirements have independence of people using our been met, the facility can also supply services. Our research had identified

3 In her role as President of Meals on At the last Annual General Meeting Wheels Australia, CEO Sharyn Broer we farewelled Gary McLaughlin has advocated for more equitable (Happy Valley) at the completion of Number of Customers Referred for Government funding of Meals on his term as Branch Representative, Meal Services Wheels services. The aim is that and welcomed Jim Giles (Charles 5500 service users only pay the cost of Sturt). President Bill Coomans, Elected 5000 the ingredients, no matter which Member Penny Gale and Branch 4500 Government program they are eligible Representative Garry Colquhoun 4000 for or where they live. (Enfield) were all re-elected for three- 3500 year terms. The Board has reviewed 3000 This advocacy has included several its composition and is proposing to 2500 meetings with the Minister for Aged reduce its size from 14 members to 2000 Care and Senior Australians, a pre- 10 over the next three years. This 1500 budget submission to Treasury and intention was foreshadowed at the 1000 several submissions to the Royal 2019 Annual General Meeting and will 500 Commission into Aged Care Quality be put to a Special General Meeting 0 and Safety. Sharyn also presided later in 2020. 2015-16 2016-17 2017-18 2018-19 2019-20 at the Meals on Wheels Australia biennial national conference, held The CEO and her Leadership Group Average Number of Active in Launceston, Tasmania in February have demonstrated solid strategic, Customers Per Month 2020. The conference was attended financial and operational leadership 6000 by a small contingent of Meals on of Meals on Wheels SA through an Wheels SA Board, Committee and extraordinarily challenging year. 5000 staff members. International guest The professionalism, flexibility speaker, Pier Liné, Director General and resilience of all staff has 4000 of Santropol Roulant, a Meals on shone through, to ensure that the 3000 Wheels service based in Montreal, community continues to receive high

Canada, travelled to Adelaide after the quality, safe and responsive services. 2000 conference to visit our branches and provide professional development Our organisation could not deliver 1000 around engaging younger volunteers. on our vision and purpose if not for the thousands of volunteers who 0 We greatly appreciate the willingly donate their time, skills and 2015-16 2016-17 2017-18 2018-19 2019-20 encouragement and support of often the use of their vehicles, to our Patron, His Excellency the help people at risk of malnutrition Average Meals Per Day

Honourable Hieu Van Le AO, and isolation. We are thankful for the 4500 Governor of South Australia. His volunteers who took on extra shifts or Excellency and Mrs Le took time to made telephone calls to their regular 4250 check in on Meals on Wheels during customers during the pandemic, for 4000 the COVID-19 pandemic, in addition those new volunteers who stepped 3750 to presenting awards to long-serving up in an emergency to lend a hand, volunteers at our annual Awardee and for those who took a break for 3500 Luncheon in November 2019. We are a while to keep themselves safe and 3250 certainly looking forward to inviting well, and have now returned to their 3000 His Excellency to officially open usual roster. Meals on Wheels is our new building when recognised as an essential community 2750 circumstances allow! service that does a fantastic job in 2500 emergencies and this reputation 2015-16 2016-17 2017-18 2018-19 2019-20 We are indebted to our Board and is justly deserved, thanks to our More serving days in 2019-20 members of Board Committees, tireless volunteers. who all volunteer their time to govern Volunteer Enquiries Per Year this iconic organisation. Each of them 5000 contribute a considerable amount of time, despite the demands of work, 4000 family, Branch commitments and occasional ill health. A special thank you to Honorary Treasurer Kevin Reid, 3000 Vice President Heather Richardson and Elected Member Penny Gale 2000 for chairing Board Committees and, along with Vice President Shirley 1000 Mudge, for participating in the Executive Committee. 0 2015-16 2016-17 2017-18 2018-19 2019-20 2629 during COVID-19 Appeal

4 Service Operations Report

• Every person who requested our “In times of adversity and assistance during the height of change, we really discover the pandemic received a service. who we are and what we’re • 84% of our customers were made of. – Howard Schultz supported by the Commonwealth ” Home Support Programme A Year Of Challenges And Rising (CHSP). This is 4% lower than last To Meet Them To Ensure Safe Food year, and represents an increase – Safe People in the number of people who receive their meal service as part Safe Food – Safe People is a motto of a Home Care Package (HCP). that is constantly used in the Service • The number of people receiving Operations team, and also being meals as a part of their HCP Julie Bonnici, General Manager embedded into all of our branches. increased from 352 people in Service Operations When severe restrictions were 2019 to 907 in 2020, a positive imposed regarding a range of meals variance of 158%. that could be produced at the aging • Customers on HCPs consume Kent Town site, the impact flowed The hardest times often lead to the more meals per week than immediately onto branches and greatest achievements. This could customers on the CHSP. HCP Service Operations staff. Multiple easily be the theme of the past customers pay less per meal internal food withdrawals were year, as our organisation has faced than CHSP, due to the higher necessary and the changes in the one of its most challenging 12 level of Commonwealth funding. supply chain for frozen and special months in its over 60-year history. We continue to call for the diet meals placed enormous stress on Government to address this everyone. The absolute commitment Despite this, we have had an inequity. of staff and volunteers to provide safe outstanding year, and the sense • Customers in the 80 years or food, and the willingness to rapidly of cooperation, teamwork and pride older cohort are increasing, change processes and procedures has never been stronger. rising from 64% to 66% of all was a credit to all. The biggest impact customers. The number of was on the frozen and special diet The first six months of the year were customers 85 years or older meals supply. All frozen products impacted with food safety issues and increased from 36% to 47%. This had to be procured from a third party restrictions on our supply of meals significant change is a reflection supplier, and the thawing and heating from the Kent Town kitchen. During of older people choosing to, instructions had to be reviewed and the second half of the year, the entire and being able to remain living validated to ensure the meals would world was consumed by the risk and at home longer. With this be safe for consumption. impact of the Coronavirus (COVID-19) change in age profile, more of pandemic. our customers are living with Bushfire Safety And Awareness increased frailty and higher levels Tested Despite this, we are proud to report of vulnerability. the following outstanding results. The summer of 2020 was the most In total, our volunteers delivered devastating on record for bushfires • 10,025 people received a service 970,862 meals across the state in the across Australia, and South Australia from Meals on Wheels SA during year. This is an interesting figure as, did not miss out. During the last the year. This is an additional 243 despite a 2.5% increase in customer delivery days before the Christmas people, compared to last year, numbers, our overall number of break, our volunteers in the Adelaide that were supported to continue meals delivered was only 0.6% higher. Hills, Gawler and Barossa regions living at home. Meals on Wheels SA’s Board and were tested in regards to their • The average number of Leadership Group constantly monitor preparation and responses during customers that received a this trend and analyse the reasons bushfire threats. It was extremely service each month was 5,525. why more people are receiving less pleasing that the Bushfire Risk • 5,013 people commenced meals. There are many impacting Assessments and preparations services, compared to 4,464 factors, including a broader range completed each year, prior to the for the year before. Many of of options for home-delivered and bushfire season, proved to be useful these new customers joined premade meals, the increase in the during this time. Customers living the service in April, May and number of Home Care Packages and in fire-affected areas that were not June during the height of the also, of most concern, the impact of evacuated, all received meal deliveries COVID-19 pandemic. food insecurity. and safety and wellbeing checks.

5 Branches that could not operate on response are covered elsewhere, but Services Branch Support Officers from catastrophic fire risk days had made most significantly, from an operations January to March and will be modified arrangements for the pre-delivery perspective, is that branches across and repeated each year during the of frozen meals to customers who the state have emerged stronger and same period. had remained at home, and again, no better prepared than ever to face the one went without. The dedication, challenges and recovery ahead. The Food Safety Program has resilience and professionalism of benefited from the additional input volunteers and staff was noted and Business As Usual In Extraordinary of the Food Safety and Quality congratulated in several media outlets Times Coordinator. Despite the further at the time. training provided, minor non- In this most unusual and unrelenting conformances are still identified at “Start by doing what’s year, the daily operations of Meals most branches. The focus is very necessary; then do what’s on Wheels SA to respond to the much on correct documentation of possible; and suddenly you existing and emerging needs of the food temperatures and adhering to are doing the impossible.” community, while ensuring services handwashing requirements. — Francis of Assisi met contractual obligations and remain compliant with legislation Enhancing The Meal Experience Surviving The Pandemic – and regulations did not stop. Local Heroes The type and amount of food we Some of the key activities are need throughout our lives changes The COVID-19 pandemic was a highlighted below. just as our body physiology changes. time of uncharted waters met with The Meals on Wheels menu is ever-changing uncertainty. Meals on Food Safety Program designed to be nutrient-rich and Wheels SA has extensive plans and provides high levels of protein, procedures in place to manage in All Meals on Wheels SA operated calcium, fibre and other essential times of crisis, and this preparation branches are monitored by SA Health nutrients required by the mature served us well during the COVID-19 and required to meet Standard 3.3.1 body. However, the most nutritious crisis. We watched and prepared as – Food Safety Programs for Food meals in the world can do no good if the virus quickly spread across China, Service to Vulnerable Persons. All they are not consumed. Europe, the USA and eventually to our our branches are audited on-site shores. annually by SA Health auditors, Our emphasis is clearly focused on and this continued this year, even making our meals appealing for all It is said that uncertainty can bring in the busiest months of April, May senses, the way it looks smells, tastes people together and this was and June. and feels in the mouth. Where we incredibly evident across the Meals deliver meals produced by Meals on on Wheels network. The commitment The Central Food Safety Program Wheels SA, the menu is designed to of management, staff and volunteers must also be reviewed and audited accommodate classic dishes, as well to pull together, make well- annually. This year the focus was as introducing more contemporary informed decisions, and then work on delivering and documenting an and multicultural dishes. cooperatively across the state, annual safe food handling update to enabled Meals on Wheels to ensure all volunteers that have a role in In many rural areas, Meals on Wheels that everyone that needed a meal food preparation. This training was SA purchases meals from a third during this time was supported in successfully rolled out by the Meals party, often the local hospital. These doing so. Details of the COVID-19 meals are expected to meet the same guidelines regarding recipes, variety and quality. The quality of these meals varies significantly across the state, from exceptionally good in many locations, to not meeting our expectations in some. Where the quality of the meals cannot be improved, Meals on Wheels is looking at securing alternative meal suppliers.

It is especially pleasing that three more country branches; Peterborough, Orroroo and Laura, are now also able to offer a daily choice in the main meal. We will continue to work with rural branches to make this choice service available across the state.

6 Additional Funding To Reduce Social Isolation

Meals on Wheels SA successfully tendered for funding from the Australian Government to pilot 2018/19 2019/20 different methods of increasing social contact for those experiencing isolation in the community. As the population ages, the incidence of Number Of Meals Produced Number Of Meals Produced isolation and loneliness is increasing (964,733) Per Customer Sector (970,862) Per Customer Sector and is a significant indicator for poor health outcomes. Several different HCP 3.9% NDIS 1% NDIS 0.1% Private 0% (37,625) (10,344) strategies were trialled, including (965) HCP 11% (2,008) SA HACC 9.4% (108,683) a volunteer known to the person (90,685) sharing a meal in the customer’s home, or assisting the customer to SA HACC 6% invite friends and family to their home (59,158) to host a meal. The planned third stage was to organise social dining experiences in the community but this was put on hold due to the COVID-19 pandemic. In response to this crisis, we provided daily social support and wellbeing checks via telephone for our customers that were getting fewer regular meal deliveries. CHSP 86.6% CHSP 82% (835,458) (790,669) Aged Care Quality and Safety Standards

On the 1st of July 2019, the new Aged Care Quality and Safety Standards came into effect. All Government- Number Of Customers Number Of Customers funded aged care services must meet (9,782) Per Sector (10,025) Per Sector the following Aged Care Standards at all times. HCP 3.6% NDIS 0.2% NDIS 1% Private 0% 1. Consumer dignity and choice (352) (17) HCP 9% (87) SA HACC 8.3% (907) (29) 2. Ongoing assessment and (808) planning with consumers SA HACC 6% 3. Personal care and clinical care (592) 4. Services and supports for daily living 5. Service environment 6. Feedback and complaints 7. Human resources 8. Organisational governance

Standards 3 and 5 do not currently apply to Meals on Wheels SA. An organisational self-assessment has been completed and as a result, CHSP 88.0% CHSP 84% a continuous improvement plan (8,605) (8,410) has been documented. Standard 8 became the focus of the Board and a topic of discussion at a Board (CHSP) Commonwealth Home (CHSP) Commonwealth Home Strategic Planning Day. Support Program Support Program (SA HACC) SA Hom e & (SA HACC) SA Home & The quality standards and good Community Care Community Care governance practice were (HCP) Home Care Package instrumental in the Boards decision to (HCP) Home Care Package establish a Stakeholder Engagement (NDIS) National Disability (NDIS) National Disability Framework, with a priority to establish Insurance Scheme Insurance Scheme stronger engagement with customers. Private Private A new Board Committee will be established to provide oversight and monitor progress.

7 Stakeholder Engagement – • 42% of respondents indicated an Focus on customers improvement in communication across Meals on Wheels SA Organisations thrive when they should be a focus. This was rated learn how to communicate with as a higher issue at fresh cook stakeholders effectively. Effective kitchens. stakeholder management can deliver • Suggestions for improvements by Branch Service Milestones more customers, better-formulated volunteers included the increase July 2019 - 30 June 2020 policy, well-managed projects, in digital and technical methods, innovation and confidence in such as: the organisation. - The use of email and text to 65 Years communicate rosters Pt Adelaide/Osborne The Quality Standards and - Electronic newsletters and Norwood good governance practice were notices instrumental in the Board’s decision - Hard copies of notices in a to establish a Stakeholder central space within branches. 60 Years Engagement Framework, with • 92% of respondents that needed Edwardstown a priority to establish stronger to contact our Corporate engagement with our customers. Office rated the interaction as 55 Years A new Board Committee will be ‘satisfactory’ or above. Gawler established to provide oversight • 8% of respondents reported and monitor the progress they were not satisfied with the Renmark of the engagement strategies. interaction and when cross- Salisbury referenced, this related to the Port Pirie Stakeholder Engagement – availability of staff or response Focus On Volunteers times. 50 Years In addition to making customer Additional Resources To Support Clare engagement a priority, another The Work Of The Branches - Murray Bridge key stakeholder group, and the Branch Coordinators Jamestown foundation of our organisation is the volunteer workforce. An extensive The impact of increasing Government survey was conducted with 6,800 regulations and higher customer 45 Years surveys sent and 2,000 responses expectations has resulted in heavier Modbury returned, a pleasing rate of 29%, workloads and responsibilities for the Tumby Bay and a validated data pool. organisation and branch volunteers to manage. In recognition of these extra Aldinga Volunteer Survey Highlights demands, Branch Support Officer and Mannum Branch Coordinator staff positions Peterborough • 95% of respondents said they have been developed to provide Mt Barker would be happy to recommend operational support directly to branch Meals on Wheels SA as a place volunteers. to volunteer and only 1.5% of 40 Years respondents said they would not Some of the larger metropolitan Tailem Bend recommend our organisation. branches have been allocated a Booleroo Centre • At the time of the survey, Branch Coordinator to work 98% of respondents planned with the local team of volunteers to continue volunteering. on a daily basis. Their role is to 35 Years • 51% of respondents volunteer ensure the smooth running of the Wudinna for less than five hours per branch and support volunteers across month. A further 23% volunteer existing roles, including providing more than five hours but less than cover for vacancies and holidays. 30 Years 10 hours per month. They offer direct support for any Stansbury • 6% (113) reported they have branch role as required. During Warradale seen incidents of bullying in their COVID-19 restrictions, additional branch and of these, Branch Coordinator positions were 43% (42) weren’t happy with how established to assist with the extra 25 Years it was dealt with. Comments also procedures and precautions required Millicent mentioned that some incidents to safely continue service provision. were historic and there has been improvement in more 20 Years recent years. Milang

8 Meal Delivery Milestones July 2019 - 30 June 2020

Since Inception 500,000 Mt Barker 550,000 Stirling 1,250,000 Mt Gambier 1,300,000 Salisbury 2,000,000 Brighton Corporate Services Report

and many Treasurers recommended the centralisation of payments. Meals on Wheels Annual Movie Day We are pleased the process to streamline these financial processes On Friday the 9th August 2019, Meals is well underway at kitchens and on Wheels SA reached the magical cook chill branches. age of 65 years! To celebrate our birthday, we invited volunteers to a Branch users have also embraced private screening of Disney’s remake using the document management of The Lion King at the Capri Theatre. system, Mfiles to submit invoices for This year saw our biggest audience payment. This has resulted in many since we began running this event, branches having their operations with over 600 volunteers attending! greatly simplified from a financial Thank you to the volunteers of the 33 perspective. It has also reduced branches across South Australia who David Smith, Executive duplication and has made the role of joined us in celebration on the day. Manager Corporate Services Branch Treasurer much less onerous. In tandem with this process, we have Awardee Afternoon also started to improve and refine the processes for driver reimbursement. The Awardee Afternoon is an annual The improvement of Meals on event that aims to formally recognise Wheels SA’s systems and processes In preparation for the move from and congratulate volunteers who continues to be a key focus for Wayville to Hilton, we shifted our have achieved life membership, Corporate Services. core ICT infrastructure to a extended life membership and major datacentre. Whilst this move does service milestones. This year the The rollout of the new client database not have an obvious impact on the Awardee Afternoon was held on has progressed well and we’ve made day-to-day experience of users, Friday the 15th of November 2019 at steady improvements based on input it does enable our systems to be more Sfera’s on the Park, with around 300 from branch and Central Office robust and secure. Cybersecurity has volunteers being honoured, and over users. We now have customers who always been important and is built 9500 volunteering hours represented receive our meals through a number into all we do. This has been made in the room. of Government-supported programs. an even more critical factor due to Whilst these programs have added the changing landscape of work His Excellency the Honourable significantly to the complexity of worldwide, throughout this year. Hieu Van Le AO, Governor of South our client management system, In response to this we have been Australia and Meals on Wheels SA they do provide real benefits for our strengthening our systems used at President Bill Coomans presented customers, many of whom are able branches and by our mobile workers. awards to 24 volunteers reaching to receive our nutritious meals at Increased security usually does come 40, 45 and 50-year milestones. a lower cost. We are proud to say at a cost, which can be both Congratulations to all our the transition of all branches to the a financial and a convenience impost 2019 awardees! new client management system is to the end users. We seek to minimise close to completion and ongoing these impacts, however, there are enhancements will enable us to better some inconveniences remaining that meet the needs of our customers and simply cannot be avoided. As part assist our volunteers. of the move described above, we have put in place the provision for Some of our processes have served enhanced security measures that will us well over many years, but with be progressively rolled out next year. refinement and improvement through the use of technology, they become With process change, the need to more streamlined and improve our provide training is important and efficiency. Our branch financial plans have been put in place to model is a good example of this. provide this to our staff and volunteer Despite serving its purpose well, we workforce. A lot has been achieved in have identified its inefficiencies when improving our systems and processes compared to best modern practice. throughout the 2019/20 financial year For example, there was significant and the year ahead promises to see double handling through this model continued improvement.

10 Infrastructure and Cook Chill Production Report The new production facility has been Management Corporation, with added set up with stringent new food safety complexity in storage and distribution policies and procedures, developed to branches. to ensure a safe food environment. To support our new approach to safe We continued the focused food production, significant levels of maintenance of Meals on Wheels training have taken place, along with assets, namely through the network considerable expenditures on food Asset Management Plan. With safety consultancy. preventative maintenance initiatives and considered replacement The new Food Safety and Quality decisions, both branch equipment Rick Coronica, Executive Manager has effectively rewritten our and buildings have continued to be Manager Infrastructure and HACCP Food Safety Programme and maintained in good condition. Cook Chill we have recently engaged SAI Global to act as our auditing certifiers. We A powerful IT and Food Safety believe that the new certifying group initiative was introduced during will hold us to a higher level in our the last year to improve our levels The 2019/20 financial year drive for provision of safe, nutritious of traceability for ingredients and presented Meals on Wheels SA’s and high-quality meals. ultimately, for products being infrastructure and cook chill delivered to our branches. Drawing production with new approaches In the early periods of 2020/21, the on internal expertise, an automated and developments, as well as cook chill facility will be consolidating labelling and barcoding program has number of challenges. product and people flows, procedures been installed to meet our increasing and production methods that will labelling requirements, along with The consequences relating to become the cornerstones for our increasing SA Health traceability the significant Kent Town Listeria future endeavours. needs. Regulatory directives have monocytogenes event of early 2019, placed numerous obligations on continued to affect the operational The co-location of the cook chill Meals on Wheels SA to ensure efficiency of our cook chill facility production facility and the central the safety and readily identifiable up until the 29th of June 2020. administration office to Hilton has ingredients for all our products. On this date, normal production been the largest capital project ever recommenced at the newly undertaken by Meals on Wheels SA. It’s important to reflect on how this commissioned Hilton cook chill The $17.4 million building project past year has shaped our future facility. We are pleased both chilled involved numerous organisations directions. The co-location of and frozen production has now working closely together to complete central administration staff and the resumed to the levels achieved prior the project under-budget. We cook chill production team will, by to the Listeria m. event. thank managing contractor Kennett necessity, bring what was a disparate Builders for ensuring high-quality working group closer together. We We have worked very closely with tradesmanship and finishes, JPE can anticipate a more coalesced the Health Regulation and Protection Design Studio for their imaginative workforce, greater production Division of SA Health since the and thoughtful design and Cushman capability and the development of beginning of 2019 to maintain a & Wakefield for their uncompromising new products. production presence at the aging project and development Kent Town site and have also worked management. We also extend our In summary, the challenges we have closely with the Environmental Health thanks to the numerous contractors recently experienced have, in fact, Department of the City of West who contributed to our new site. resulted in many new doors opening. Torrens, regarding the design of the With the assistance of the new site at new cook chill production facility The cook chill facility supplied 4.2% Hilton, a fresh and innovative Meals at Hilton. Representatives of both more meals, equating to a 15% on Wheels SA will present its public agencies have undertaken their initial increase in production value on face – one we are looking forward audits and granted us authorisation to 2018/19 totals. During the pandemic, to sharing with the South Australian produce nutritious meals out of the when we were faced with a sudden community. new facility. Official audits by increase in demand, we sourced up both compliance bodies will begin to 15,000 frozen three-course meals from September 2020. per week from Adelaide Venue

11 12 Innovation Projects Report

A project team was established and Direct Sales of Bulk Foods various initiatives were trialled with volunteers and customers, In 2019/20, we also explored the direct sales of bulk foods. This work including: was undertaken earlier in the year • Sharing a meal at home and included: • Hosting a meal • Community cooking and dining • Brand and concept qualitative testing managed by a third party During the COVID-19 pandemic, • Product testing with students and we trialled a remote welfare check staff during Flinders University’s provided to our customers via ‘O-Week’ telephone by our existing volunteers, • Research work to explore the many of whom had taken a break potential market for our bulk Mark Kearns, Innovation from their regular meal delivery duties products, with a focus on Projects Manager for their own health and safety. branding and association of product with Meals on Wheels As our volunteers were delivering • The exploration and subsequent bulk frozen meals to our clients, the testing of e-commerce platforms. This year saw the opportunity welfare checks took place on the days for further innovation and project the customer would have normally Towards the end of the year, the development, following the received a hot meal. project encountered significant delays Innovation Accelerator work due to the COVID-19 pandemic. undertaken in 2019. During this trial we reported the In response to this, project resource following results: was diverted to operational In the first six months of 2020, challenges and there were reduced Meals on Wheels SA welcomed three • Total phone calls: 7,243 opportunities to undertake product pilot programs: • Total unanswered phone calls: 2,425 testing with potential customers. • Total answered phone calls: 4,818 • Social Connection Pilot • Total time spent by volunteers Packaging review • Volunteer Engagement – providing welfare check calls: Student Engagement 746 hours (estimated) A review of our product packaging • Direct Sales of Bulk Foods commenced in early 2020, with this The Social Connection Pilot ended work set to continue into the new Social Connection Pilot on the 1st of July 2020. However, we financial year. Whilst the initial stages are pleased to announce Meals on of the review address the products In July 2019, we were successful in Wheels SA has successfully acquired produced at the new Hilton facility, our application for Commonwealth ongoing funding which will enable consideration is also to be given Home Support Programme the continued delivery of this valuable to branches. Innovation Grant Funding which service for the next two years. allowed us to explore our Social Additionally, it will be important to Connection Pilot. Volunteer Engagement assess the environmental impact of our packaging products in the future. Kicking off in October, this pilot The Volunteer Engagement project project allowed Meals on Wheels SA involved the establishment of to investigate the ways in which we partnerships with the universities in could provide opportunities for social South Australia. connection for both our customers and volunteers. The project aimed to We are proud to have partnered reduce loneliness and isolation for with Flinders University where we our customers through food sharing have now established a University initiatives, while exploring other Ambassador Program, exhibited potential opportunities. during ‘O-Week’, engaged with research teams and partnered with the Flinders New Venture Institute to deliver research projects.

13 Honorary Treasurer’s Report

their meals. The revenue from this support increased from $3,930,315 to The Association’s financial position $6,392,582 which includes $1,490,855 remains strong with total equity in COVID-19 emergency support reaching $39.4m at the 30th of funding from the Commonwealth June 2020. Financial stewardship Home Support Programme (CHSP). over many years has enabled us The increase also reflects 2018/19 to accumulate funds which have CHSP funding of $347,969 which was now been deployed to fund our deferred last year whilst we awaited new kitchen and Central Office confirmation that all grant conditions at Hilton. We purchased the site had been met. We are thankful the for $5.7m and the demolition and Government recognised our essential development saw a capital investment service during the pandemic and of $17.4m, bringing the total project provided vital additional funding to cost to $23.1m. We are pleased the Kevin Reid, assist us in meeting an increase in development of our new facility was Honorary Treasurer demand for our meals. completed on time and on budget. The sale of the Kent Town and The operating surplus for the year Wayville properties partially reduced includes other income totalling the overall cost of the project. The 2019/20 financial year was $592,578, incorporating a once-off Importantly, Hilton provides greater both complex and challenging for Federal Government COVID-19 cash capacity, food safety and efficiency to Meals on Wheels SA, with several boost of $100,000. It also takes into deliver a greater range of meals to our key factors influencing an overall account donations and legacies of customers. surplus of $1,313,184. $297,117. We are incredibly grateful to all our supporters who enable us At the 30th of June 2020, we held The surplus from operating activities to continue delivering meals to South $6.4m in cash and cash equivalents; totalling $953,214 was increased Australians. $3.9m in an investment portfolio and by the sale of our Central Office at $1.2m was awaited from the sale of Wayville of $590,996 and decreased Food safety concerns continued to Kent Town. Meals on Wheels SA is in a by a loss of $231,026, arising from a impact our costs, most notably as a strong financial position and can look revaluation of our investments. result of outsourcing the production forward to the value our new Hilton of frozen meals, both before and after, facility will provide. Meal service provision continued the Coronavirus pandemic’s onset. to be our central focus at Meals on Further to this, we incurred once- Wheels SA. The COVID-19 pandemic off costs required to facilitate the influenced a slight increase in meals shutdown of our Kent Town cook chill delivered, rising from 964,732 in facility and the start-up of operations 2019 to 970,862. Although, the at our new premises at Hilton. daily average of delivered meals Consequently, the cost of ingredients, reduced by 0.6% to 3,883, due to consumables and other operating extra meal delivery days this year. expenses increased by $1,649,612 to The contribution from our customers $9,146,709. These factors resulted rose by 8.2% to $10,395,427 through in an increase in the number of paid increased volume and a higher employees, as well as overtime hours proportion of meals delivered to and contributed to an increase in Home Care Packages and National employee benefits expenses from Disability Insurance Scheme $835,947 to $4,819,035. This rise also participants. This result stabilised reflects a strategy to increase our a trend of declining meal sales we paid workforce, including an increase have noted in recent years and we in branch coordination personnel are hopeful that we will be able to to assist branches as food safety retain the new customers we have regulation and regulation generally, welcomed to our service. becomes more demanding. Following the commencement of cook chill All of our customers are eligible for operations at Hilton in June, the Commonwealth or State Government abnormal costs I have referenced will support to reduce the cost of be eliminated.

14 Maureen Ireland, Port Broughton Judith Steed, Renmark Service Margaret Varney, Port Lincoln Jadwiga Bihun, Salisbury Dawn Mutton, Prospect Yvonne Faulkner, Stansbury Josephine Williams, Streaky Bay Shirley Monaghan, Stansbury Awards Natalie Mansfield, Stirling 35 Years Marie Pike, Strathalbyn The following Awardee List is in Gwen Jones, Booleroo Centre Joyce Goss, Two Wells alphabetical order by Branch. Joan Gurr, Charles Sturt Robyn Hunter, Whyalla 65 Years Pamela Varney, Copper Triangle Kay Scott, Willunga Rotary Club of Port Adelaide, Port Janny Clothier, Crystal Brook Adelaide Osborne Jean McLeod, Crystal Brook 25 Years Val Samwell, Crystal Brook Kathleen “Kate” Manders, Aldinga 55 Years Gerrie Taylor, Crystal Brook Elizabeth Nance, Barossa Valley Rotary Club of Renmark, Renmark Betty Wilson, Crystal Brook Margot Walsh, Barossa Valley Ellen “Ruth” Young, Crystal Brook Marie Donohue, Blackwood 50 Years Carolyn Mould, Gilbert Valley Judith Duval, Brighton Desma Kleemann, Waikerie Shirley Bolton, Glenelg Kathryn “Kaye” Souter, Brighton Barbara Kane, Happy Valley Bev Strangways, Brighton 45 Years Kathleen Cummings, Jamestown Anne Donnelly, Burnside Judith Liersch, Barossa Valley Barbara Page, Laura and Districts Mary (Celine) Stockman, Burra Kay Wickes, Christies Beach Rhonda Pech, Laura and Districts Jan Hansen, Campbelltown Barbara Noack, Gilbert Valley Betty Downing, Meadows Christine Smallacombe, Christies Ruth Schmidtke, Gilbert Valley Lesley March, Meadows Beach Rotary Club of Glenelg, Glenelg Valerie “Sue” Clarke, Millicent Cornelia Wiese, Christies Beach Helen Doley, Mitcham Robert Childs, Mount Gambier Gwenthlian Knight, Copper Triangle Meinwen Wade, Port Pirie Yegis “Ella” Childs, Mount Gambier Maurice “John” Curtis, Crystal Brook Beverley Egel, Willunga Lyn Vanderlay, Mount Gambier Lodewina “Ludi” Mihaljevic, Cummins Anne Hannaford, Naracoorte Audrey Govan, Edwardstown 40 Years Joan Kester, Naracoorte Margaret Hart, Edwardstown Glenys Siegele, Barossa Valley Kaylene Casey, Peterborough David Drew, Enfield Elaine Annear, Brighton Helen Stone, Salisbury Ken Edwards, Gawler Glendolyn (Glen) Jarvis, Christies Libby Doube, Strathalbyn Des Spry, Glenelg Beach Beryl Loffler, Waikerie Graham Schuster, Goolwa Julie Gibson, Clare Sandy Finlay-Smith, Happy Valley Pat Bray, Gawler 30 Years Beverley Jackson, Happy Valley Barbara Humphrys, Hamley Bridge Angela Bockmann, Barossa Valley Lorraine Loader, Happy Valley Carmel McCabe, Hamley Bridge Heather Kelly, Brighton Maureen Tremellen, Happy Valley Janet Thomas, Jamestown Robyn Combe, Crystal Brook Jennifer Goodfellow, Kapunda Joan Bavington, Kadina Joan Nelligan, Cummins Daphne Crossman, Laura and Districts Kay Koerber, Kadina Gloria Ronan, Gawler Janine Higgins, Laura and Districts Helen Ware, Kapunda Dorothy Wormald, Gawler Meredith Sargent, Laura and Districts Gaynor Blake, Laura and Districts Jill Hawkes, Glenelg Carolyn Sorensen, Laura and Districts Marcia “Ruth” Combe, Laura and Charmaine Palmer, Glenelg Dianne Oakley, McLaren Vale Districts Heather Heatley, Happy Valley Joyce Soule, Millicent Maureen Schmidt, Laura and Districts Terry Day, McLaren Vale Fran Newman, Mitcham Valma Thompson, Laura and Districts Maria Shanks, Millicent Patricia Oreb, Mitcham Chris Wright, Meadows Julie Collett, Mitcham Patricia “Lynn” Walsh, Mount Barker Carmel Harvey, Peterborough Rose Green, Onkaparinga Valley Dora Eisen, Murray Bridge Rotary Club of West Lakes, Sandra Close, Port Pirie Glenda Hand, Murray Bridge Port Adelaide Osborne Lorna Langston, Port Pirie Dulcie “Joy” Morris, Murray Bridge Coralie Bowley, Port Broughton Eleanor Robinson, Port Pirie Margaret Montgomery, Naracoorte

15 25 Years (cont) Trevor Cryer, Charles Sturt Adrienne Boots, Christies Beach Anita De Kam, Norwood Jeanette Lauder, Christies Beach Margaret McKenzie, Norwood Barbara Seamer, Christies Beach Susan Holt, Port Adelaide Osborne Dorothy Mullighan, Clare Lee-Ann Slattery, Quorn Glenda Swavley, Clare Sandra Gutsche, S.Y. Peninsula David Colliver, Copper Triangle Joan Haddow, S.Y. Peninsula Bev Kakoschke, Copper Triangle Barbara (Kaye) Thompson, S.Y. Peninsula Bill Knight, Copper Triangle Rosa Moraw, Salisbury Lyndall Bussenschutt, Copper Triangle Lee Anne Strawbridge, Snowtown Jenny Williams, Cowell Julie Whiting, Snowtown Helen Greig, Crystal Brook Lloyd Harslett, Stirling Elizabeth Smart, Crystal Brook Loretta “Sue” Temple, Stirling Gladys Hall, Cummins Jan Pfeiffer, Strathalbyn Carolyn Martin, Cummins Maria (Nina) Della Zoppa, Waikerie Marja Nagel, Cummins Jane Daniel, Whyalla Yvonne Freeman, Edwardstown Margaret Sampson, Wudinna John McBride, Edwardstown Raymond O’Sullivan, Edwardstown 20 Years Jill Rowe, Edwardstown Cathy Gray, Ardrossan Muriel “Micki” Godfrey, Gawler Maxine Hicks, Ardrossan Marie-Louise Lees, Gawler Jan Mashford, Ardrossan Debra Ralph, Gawler Christine Moulds, Ardrossan Mary Stokes, Gawler Denis Moulds, Ardrossan Margaret Prime, Gilbert Valley Glenyse Nichols, Ardrossan Morva Fawcett, Glenelg Rob Nichols, Ardrossan Sue Quinn, Glenelg Shirley Sandercock, Ardrossan Joan Sargeant, Glenelg Monica Smith, Ardrossan Lorraine Somerfield, Glenelg Evelyn “Joan” Appleby, Balaklava Debra Ralph, Hamley Bridge Jill Dixon, Balaklava Roseann Gill, Happy Valley Trish Gransbury, Barossa Valley Angie McCallum, Happy Valley Annabel Hill Smith, Barossa Valley Margaret Carrick, Henley and Grange Audrey (Ruth) Rohrlach, Barossa Pam Johnston, Henley and Grange Valley Lois Winter, Henley and Grange Elaine Crowhurst, Berri Dianne Miller, Jamestown Sydney “Jim” Crowhurst, Berri Anne “Beverley” Thomas, Jamestown Graeme Kassebaum, Berri Robert Warnest, Jamestown Rosemary Kassebaum, Berri Di Bourne, Maitland Anne Fox-Heading, Blackwood Barbie Brown, Maitland Jasmine Martin, Booleroo Centre Rilda Bruhn, Maitland Christine Edwards, Brighton Ann Butler, Maitland Esther Gepp, Brighton Jean Cross, Maitland Phillipa “Pip” Thomas, Brighton Faye Davey, Maitland Michael Vass, Brighton Val Davies, Maitland Lyndall Johnson, Burnside Kelly Deer, Maitland Jill Moore, Burnside Wes Deer, Maitland Nan Bailey, Campbelltown Bernadette Downs, Maitland Trevor Quinn, Campbelltown Linda Dutschke, Maitland William “Bill” Ryan, Campbelltown Myrna Dutschke, Maitland Sandra Holland, Ceduna Anne Ferguson, Maitland

16 Kaye Francis, Maitland Doreen Blewit, Port Lincoln Judy Gerschwitz, Maitland Fay Ween, Port Lincoln Jean Greenslade, Maitland Judy Jennings, Port MacDonnell Margaret “Maureen” Honner, Maitland Rodney Warne, Port Pirie Sharon Honner, Maitland Edna Zanker, Port Pirie Gill Jarrett, Maitland Pam Cook, Prospect Bev Kinnane, Maitland Keith Healey, Prospect Jenny Koch, Maitland Dennis Huston, S.Y. Peninsula John (Barry) Koch, Maitland Jill Huston, S.Y. Peninsula Christine Kohlhagen, Maitland Kay Goodman, Salisbury Debbie Lodge, Maitland Yvonne Welsh, Salisbury Pamella “Ellen” McCauley, Maitland Donald “Bryce” Carroll, Stirling Joan Morris, Maitland Margaret Carroll, Stirling Wendy Nelligan, Maitland Lois Jarrett, Stirling Beryl Neumann, Maitland Shirley Logan, Strathalbyn Patricia Nixon, Maitland Jillian Schultz, Strathalbyn Agnes “Nancy” Rawlings, Maitland Helen Ballard, Tumby Bay Alicea Reimann, Maitland Marlene Poole, Tumby Bay Faith Sandercock, Maitland Robert “Neill” Channon, Waikerie May Sandercock, Maitland Jan Conley, Waikerie Joan Sparrow, Maitland Pam Crowhurst, Waikerie Marilyn Stock, Maitland Lynn Hine, Warradale Pat Stock, Maitland Rosemary O’Neill, West Torrens Monica Turner, Maitland Chris Cansdale, Willunga Marion Wearing, Maitland Roma Deer, Willunga Margaret Wuttke, Maitland Linley (Lyn) Lord, Willunga Denise Forrest, Mannum Beverley Bowyer, Yankalilla Patricia Chambers, Millicent Christopher Lewis, Yankalilla Laurene Hann, Millicent Carolyn Still, Yankalilla Kaylene Leopold, Millicent Ronald Still, Yankalilla Ruth Low, Millicent Joan Morgan, Millicent 15 Years Pamela Packer, Millicent Lynden Burman, Ardrossan Dymphna Stringer, Millicent Patricia “Trish” Burman, Ardrossan Rosslyn Varcoe, Millicent Helen Qualmann, Ardrossan Pamela Wakelin, Millicent Lenice Cox, Balaklava D’Arcy Button, Minlaton Peter Cox, Balaklava Unity Hunt, Mitcham Dianne Spence, Balaklava Jan Stanford, Mount Barker Trevor Heard, Barossa Valley Mary “Marg” Hastings, Mount Gambier Merle Hopkins, Barossa Valley Gertrude “Trudy” Gogel, Murray Bridge Vicki Manning, Barossa Valley Barbara Grund, Northfield Angela Mousamas, Barossa Valley Graham Grund, Northfield Arthur Mousamas, Barossa Valley Ian Hart, Onkaparinga Valley Leonie Williams, Barossa Valley Bronwen Klose, Onkaparinga Valley John Lyons, Berri Bob Leslie, Onkaparinga Valley Wendy Cox, Blackwood Bronwyn Stopford, Onkaparinga Anneke Jeffriess, Blackwood Valley Gill Lang, Blackwood Gail Sandy, Peterborough Helen Langeluddecke, Blackwood Pamela Fidock, Port Adelaide Osborne Vivienne Murphy, Blackwood Helen Thornton, Port Broughton Roy Sichler, Blackwood

17 15 Years (cont) Jane Redden, Jamestown Fiona Winkley, Prospect Judith Johnson, Kapunda Jan Jarvis, Quorn Leon Butterick, Booleroo Centre Jan Crawford, Laura and Districts Rod Jarvis, Quorn Jennifer Flitton, Booleroo Centre Carolyn Higgins, Laura and Districts Jennifer Binder, Renmark Audrey Kelly, Booleroo Centre Delma Noonan, Laura and Districts Diane Miller, Salisbury Elizabeth “Libby” Cumpston, Brighton Raymond “Dean” Sparrow, Maitland Bernice Hamdorf, Snowtown John Lindsay, Brighton Neil Bormann, Mannum Joylene Hoskin, Snowtown Christine Mayes, Brighton Sally Pavy, McLaren Vale Helen Davis, Stansbury Raelene Nicholls, Brighton Robert Burnard, Meadows John Davis, Stansbury Bruce Risby, Brighton Christopher “John” Ward, Meadows Llevelys (June) Faulkner, Stansbury Susan Robinson, Burnside Marlene Dean, Millicent Marie Mensforth, Stansbury Judith Raeburn, Campbelltown William Fennell, Millicent Clinton Roberts, Stansbury Robert Wray, Campbelltown Dianne Kelly, Millicent Janet Thompson, Stansbury Ninnette Cabot, Ceduna Anne Ford, Minlaton Margaret Nichols, Stirling Lorraine Morony, Copper Triangle John (Michael) Ford, Minlaton Imelda Nicol, Stirling Eyvonne Price, Copper Triangle Noreen Jaehne, Minlaton Ronda “Lesley” Richards, Stirling Rosemary Pridham, Copper Triangle Robert Jaehne, Minlaton Geoff Swadling, Stirling Nick Spry, Copper Triangle Alison Fitzpatrick, Mitcham Margaret White, Stirling Kym Agnew, Copper Triangle Rosemarie Everton, Modbury Zita Chester, Streaky Bay Beverley Christianson, Copper Triangle Kevin McBride, Modbury Gwenda Dunn, Tumby Bay Vivienne Lunsmann, Copper Triangle Jenny McDonald, Modbury Joanne Higgins, Tumby Bay Jan Paull, Copper Triangle Lynette Andrewartha, Mount Barker Margaret James, Tumby Bay Aldyth Burton, Cowell Meredith Laube, Mount Barker Peter Poole, Tumby Bay Maxine Ramsey, Cowell Kathleen Badenoch, Mount Gambier Judith Tierney, Tumby Bay Marian Story, Cowell Carmel Bamford, Mount Gambier June Wass, Victor Harbor Jenny Goosens, Cummins Eileen “Barbara” Dowdell, Mount Ellen Collett, Waikerie Gambier Josie Hammond, Cummins Tony Pope, Warradale Susan Hinton, Mount Gambier Maria Humphreys, Edwardstown Murray Smith, Warradale Karen Norman, Mount Gambier Anne Eileen Downes, Enfield Marlene Dyke, West Torrens Lorraine Buttle, Murray Bridge Beverley Rice, Enfield Paul Smith, West Torrens Necia Schapel, Murray Bridge Arthur Davies, Gawler Trevor Armstrong, Whyalla Allen Wegener, Murray Bridge Colleen Allen, Gilbert Valley Helen Bell, Whyalla Lorna May Gill, Naracoorte Ivan Milde, Gilbert Valley Philip Gowan, Whyalla Rolf Biermann, Northfield Pat Milde, Gilbert Valley Barbara Grinter, Whyalla Philip Germein, Norwood Hilda Van Beusichem, Gilbert Valley Heather Hudson, Whyalla Pam Cotton, Onkaparinga Valley Peter Van Beusichem, Gilbert Valley Barbara Murray, Whyalla Leonie Sims, Peterborough Gary Outridge, Glenelg Charlie Washington, Willunga Julie Thomas, Peterborough Peter Braunsthal, Goolwa Jan Washington, Willunga Ira Poznanski, Port Adelaide Osborne Gillian Martin, Hallett Cove Jillian Sage, Port Adelaide Osborne Rosemary Moyse, Hallett Cove Carmel Salvemini, Port Adelaide Brian Prettejohn, Hallett Cove Osborne David Thomson, Hallett Cove Chris Anderson, Port Augusta Terence Meekins, Happy Valley Richard Anderson, Port Augusta Thomas Byrne, Henley and Grange David Shillabeer, Port Augusta Beverley Gill, Henley and Grange Helen Hughes, Port Broughton Lyn Martini, Henley and Grange Wilma Ward, Port Lincoln Patricia (Helen) Shean, Henley and Karen Whillas, Port Lincoln Grange Kay Lowe, Port Pirie Elaine Tonellato, Henley and Grange Clifford Nissen, Prospect Danny Kresevic, Hindmarsh Marcia Nissen, Prospect Helen Kirkman, Jamestown

18 Volunteer Recognition July 2019 - 30 June 2020

Queen’s Birthday Awards Jeanette Elliott OAM Millicent MoW

Marion City Council Unsung Heroes Awards for their years of service at Meals on Wheels SA Dean Govan Audrey Govan Tony Pope Ian Denny Deidre Denny Warradale MoW

Premier’s Certificate Tumby Bay MoW

19 Board Members and Committees President/Chair School, working mainly in the library. Charles Sturt Bill Coomans JP Shirley is a Level Two Sports Trainer Jim Giles at her local football club and Bill retired from full-time employment has assisted at and competed in Jim is now on the Governance with the Federal Government the Australian Masters Games in and Nominations Committee and initially in electronic engineering Adelaide and Alice Springs. She is a holds a position on the Board of and finally as State Manager of a member of the Waikerie Lutheran the organisation. In addition to his federal authority. Since 1970 he Church and Red Cross. Shirley is volunteer work, Jim worked as a has been a community volunteer, also on the Branch Operations tradesman in the building industry mostly in leadership roles which & Services Advisory, Governance all his working life. He achieved included sporting, emergency and and Nominations and Executive the position of Company Manager community groups, as well as Rotary Committees. for several companies, as well as and Lions Clubs. He was an elected being the Manager and Director of member with the cities of Marion Honorary Treasurer his own businesses in the building and Onkaparinga, part of this time as Kevin Reid FCA GAICD maintenance field. In his personal a deputy Mayor and is currently an pursuits, Jim is an accomplished elected member with the Alexandrina Kevin is an experienced Chartered musician and registered song writer. Council. He was Chair of Happy Valley Accountant and retired as a partner For many years he has been involved MoW, and recently retired as the Vice of PricewaterhouseCoopers in with bands both interstate and in President of the Australian Meals on 2017. He occupied many leadership Adelaide. He also spent most of his Wheels Association. Bill has provided positions in both Sydney and life in the radio industry as a trainer, extensive service to the SA Board and Adelaide. He served clients across a mentor and announcer. Jim still to its various committees. wide variety of industry sectors and programs, produces and broadcasts a has experience in audit, financial drive time radio program daily. Vice President reporting, acquisitions and sales of Heather Richardson businesses, capital raising and risk Brighton management. He has a passion for the Susan MacDonald Heather has enjoyed a distinguished for-purpose sector, and is currently career with the SA Government a director of Can:Do Group and the Susan holds a TAFE Qualification (predominantly in TAFE SA). She Maggie Beer Foundation. Kevin is a through the Adult Education Program. provides a combination of Chair, Director and consultant with a Her experience has included running professional Board Membership and number of commercial organisations. a catering company, owning and community volunteering experience. He is Chair of the Finance, Audit and operating a restaurant, providing She has led and managed large Risk Management Committee and a desserts for the “Buffalo Restaurant”, corporate teams in a variety of member of the Executive Committee. managing food outlets in the Myer disciplines. Her extensive Board Centre, Catering Manager for experience in regional SA and her Branch Representatives Woolworths Rundle Mall and Food committee work with MoWSA adds Preparation Manager for Drakes great value to our organisation. Modbury/Enfield Foodland. Further career highlights Garry Colquhoun Heather is a member of the Board’s include, community engagement Finance, Audit and Risk Management, through actioning a skill training “Futures” and Executive Committees, Garry is a retired electrician with program for disadvantaged students and Chair of the Branch Operations & 30 years volunteering experience in the food industry, Program Services Advisory Committee. in various organisations, including Manager for Hospitality Training schools, social clubs, sports, Lions Company, Workplace Assessor, Food Vice President and Rotary Clubs, where he held Consultant, Lecturer for WEA and Shirley Mudge various committee positions. He is Cookery Judge for the Adelaide Royal currently a Volunteer Coordinator Show. Susan was a state finalist in the Shirley has held most Branch Officer at MoW Enfield branch and Chair Community Achievement Awards and positions in the Waikerie branch since and Public Officer of the Enfield is a member of Zonta International, as commencing in 1990, and is currently Community Friendship Club Inc. well as a Board Member for Adelaide Chair. She was a Board member from Garry holds various certificates in Flinders. She is a volunteer for MoW 2011-2013, 2014-2017 as a Branch Volunteer Management, Safety, Hallett Cove and Kitchen Supervisor Representative and 2017-present as CPR and Certificate IV in Training at MoW Brighton. Susan is a member Vice President. Shirley has worked in and Assessment. He is a member of the Branch Operations and Services aged care in the Barossa Valley and of the Governance and Nomination Advisory Committees. Waikerie. She is currently a Schools and Branch Operations and Services Officer at Waikerie Lutheran Primary Advisory Committees.

20 Campbelltown for the National Philanthropic Co-opted Members Bob Wray Advisory Division of Ord Minnett, David Henderson FAICD providing strategic and tactical asset Bob has been involved with Meals allocation and investment advice to David has a background in general on Wheels for 45 years, initially religious organisations, as well as the insurance. He is a former General on a casual basis supporting his not-for-profit, superannuation and Manager of Commercial Insurance wife June with deliveries, then aged care sectors. Alison serves on at SGIC and former Chief Executive officially from 2013. He migrated a number of not-for-profit boards, Officer of RAA Insurance. David’s to Australia from England in 1966 applying her highly tuned financial Board experience has also included being granted Australian Citizenship and investment skills, strategic Directorships of Elders Insurance and in 1972. Having held supervisor thinking ability and corporate Medical Insurance Group Australia. and manager positions with BP compliance knowledge to achieve In 2011, David became a Fellow of Australia and SA Department of the desired outcomes for those the Australian Institute of Company Labour, in 1996, Bob established organisations and their stakeholders. Directors, and qualified as a FAICD. DLI Safety Services consulting in She is a member of the Finance, Audit David joined the MoW board in 2008. OHS, pressure plant inspections, and Risk Management Committee. He is a member of the Finance, Audit dangerous substances and accident and Risk Management Committee investigation. Bob was engaged by Penny Gale and the Governance and Nominations Comcare (Commonwealth OHS Committee. Agency) to conduct audits and Penny has extensive experience in investigations throughout Australia, the private sector, member-based Ellie Hamilton many of which were high profile and organisations and for-purpose one resulting in a Senate Committee enterprises, as well as local, state Ellie is a Senior Program Manager being established in his name. His and Federal Government. Her skills for Raytheon Australia, responsible main hobby is distance running; and expertise includes advocacy, for the development and installation completing the London Marathon strategy, stakeholder relations, media of Communications Systems for the in April 2018. He is a member of the and communications and innovation Royal Australian Navy’s two new Work Health and Safety Committee. and business improvement. She Auxiliary Oiler Replenishment ships has strong networks across a range being built in Spain. Prior to joining Elected Members of industries and communities. Raytheon in 2007, Ellie worked in the Penny is chair of Kudos Services, not-for-profit sector, including as Allan Lipschinski Australia’s first public sector mutual, General Manager for an international Deputy Chair for the Committee pharmaceutical aid program. She Allan commenced volunteering with for Adelaide and Board member of continues to be actively involved MoWSA in 2008 and is currently Chair Tourism Industry Council of SA. Penny in the community in a volunteer of the Whyalla branch. He chairs the Stakeholder Engagement capacity, and has previously served retired from Des’s Cabs where he Committee and is a member of the as Board Director for Daw Park was Workshop Manager, and was an Executive Committee. Foundation and as a Member of Ambulance Officer in Adelaide and Whyalla for 17 years, as well as a volunteer Ambulance Officer for 21 years. Allan is a past Chair and Treasurer of the Dirt Circuit Association, a past President and Life Member of the Whyalla Car Club and a past Chair and Committee member of the Scott Street School Council. Allan is a member of the Branch Operations and Services Advisory and Work Health and Safety Committees.

Alison Perrott B. Bus CFP® GAICD MSAFAA

Alison is a financial markets professional, fixed income specialist and highly qualified portfolio adviser, extensively trained over 30 plus years in the financial markets. She has been an integral part of the establishment of four extremely successful wealth advisory businesses in that time. She is currently developing and responsible

21 the Advanced Technology State trials assessing metabolic, gut, Retired Member Advisory Group. Ellie holds several physical and cognitive health qualifications, including a Bachelor outcomes in response to nutrition Happy Valley of International Relations (Hons), and exercise exposures in both Gary McLaughlin MBA, and Graduate Diploma in younger and older adults with Complex Project Management. She is chronic diseases, including diabetes. Gary is currently serving on the a member of the Finance, Audit and Happy Valley Branch Committee Risk Management Committee and She has worked for several world- as Volunteer Coordinator and Chair. Stakeholder Engagement Committee. class research organisations, including He has also acted in the role of the Universities of Adelaide and Kitchen Coordinator for periods Dr Natalie Luscombe-Marsh Maastricht (Netherlands) and the of time, and continues to do weekly B.Sc. PhD Commonwealth Scientific Industrial deliveries. Prior to retirement he Research Organisation (CSIRO). was in senior roles in finance and Natalie is the Research and Program A career highlight has been her administration. Gary is on the Development Manager at Diabetes contribution to CSIRO’s diabetes Governance and Nomination and SA. Responsible for leading a research research team who have worked with Branch Operations and Services team to undertake a variety of industry partners to translate their Advisory Committees. research activities for the purposes research findings into a series of top- of building an evidence base for selling low-carbohydrate diet books the prevention, early detection and and ready meals. In her spare time, management of diabetes, Natalie enjoys taking her two boys Natalie completed a PhD at the to basketball, cricket, and football, University of Adelaide in the fields of catching up with family and friends nutrition and disease, including and going for walks. She also enjoys type 2 diabetes. Over the past 17 her role as a Co-opted Board Member years, she has developed a national for another outstanding not-for- and international profile for designing, profit organisation – Meals on Wheels project managing and disseminating South Australia. the findings from complex clinical

Board and Committee Meetings held 2019/20

H = Number of meetings held during the time the Board Board Committee Advisory Committee Director held office during the year Finance Branch Board Governance & Work Health & Audit & Risk Futures Operations A = Number of meetings attended as a member Meetings Nominations Safety Management & Services

Board Members Role H A H A H A H A H A H A

Bill Coomans President 7 6 6 6 4 4 2 2 Heather Richardson Vice President 7 6 6 5 4 3 2 1 5 5 Shirley Mudge Vice President 7 7 4 2 2 2 5 4 Kevin Reid Hon. Treasurer 7 7 6 6 Allan Lipschinski Elected Member 7 4 5 1 6 3 Penny Gale Elected Member 7 6 2 2 Alison Perrott Elected Member 7 4 6 3 Garry Colquhoun Branch Representative 7 6 4 3 Gary McLaughlin * Branch Representative 3 2 2 2 2 2 Susan MacDonald Branch Representative 7 6 5 5 Bob Wray Branch Representative 7 6 2 2 Jim Giles # Branch Representative 4 3 1 1 David Henderson Co-opted Member 7 7 6 4 4 3 Ellie Hamilton Co-opted Member 7 4 6 4 2 1 Natalie Luscombe-Marsh Co-opted Member 7 4 2 2

The Board would like to acknowledge and thank the following non Board member volunteers for their services on MoWSA Board and Advisory Committees during the year:

Kerrie Aitken, Cheryl Gray, Paul McDonald, Sandra Walding, Charles Savage, Tony McArthur, Fiona Winkley, Peter Anderson, Josephine Nelsson, Bruce McRae, Sally Lee, Gary McLaughlin, Bernie Donohue, Leanne Butt, Suzanne Monfries, Ashleigh Keane, Chris Monck, Marg McKenzie, Tony Russo, Tony McArthur, Bob Wray, Brian Wood.

* term concluded at associations AGM Oct 2019 # term started at associations AGM Oct 2019

22

Financial Snapshot The year at a glance Expenses Other Operating Costs 4% Office Expenses 9%

Employee Benefits Expenses 29% Ingredients 39%

Depreciation and Amortisation 6%

Repairs and Maintenance 3% Cleaning Costs Electricity 3% and Gas Transport 4% Reimbursement 3%

24 Donations and Bequests

Donations

Lynch Meyer $500.00 Anonymous $570.75 Lesley Ann Ward $1,000.00 Findex Community Fund $1,500.00 Hancock Charitable Foundation $4,000.00 Meals on Wheels (SA) inc. website $13,624.16 Donations - Drivers and Branches $75,061.79 Donations <$500 $860.48 Total $97,117.18

Bequests

Estate Claire Haddow Humzy $200,000.00 Total $200,000.00

Donations and Bequests $297,117.18

Investment

2015 $2,031,005 $20,948,615

2016 $6,176,982 $21,253,754

2017 $7,104,155 $23,297,699

2018 $18,151,026 $22,281,992

2019 $12,212,217 $16,321,675

2020 $51,442 $4,001,917

Term Total

25 Financial Statements For the year ended 30 June 2020

Report of the Board Declaration by the Board of the Association The concise financial report is an extract from the financial report In the opinion of the Board: for the year ended 30 June 2020 for Meals on Wheels (SA) Inc. The 1. the attached financial statements financial statements and specific and notes thereto comply disclosures included in the concise with the Australian Accounting financial report have been derived Standards - Reduced Disclosure Requirements; from the financial report. 2. the attached financial statements The concise financial report cannot and notes thereto give a true be expected to provide as full an and fair view of the Association’s understanding of the financial financial position as at 30 June performance, financial position and 2020 and of its performance for financing and investing activities of the financial year ended on that the entity as the financial report. date;

Further financial information can be 3. the attached financial statements obtained from the financial report and notes thereto comply with which is available, free of charge, on the Australian Charities and request to the Chief Executive Officer, Not-for-profits Commission Act Meals on Wheels (SA) Inc. PO box 406 2012, the Australian Charities Unley SA 5061. and Not-for-profits Commission Regulation 2013 and other The Board reports that: mandatory professional reporting requirements; and 1. During the financial year ended 30 June 2020, no officer of the 4. there are reasonable grounds Association, firm of which the to believe that the Association officer is a member, or body will be able to pay its debts as corporate in which the officer has and when they become due and a substantial financial interest, payable. has received or become entitled to receive a benefit as a result of Signed in accordance with a a contract between the officer, resolution of the Board made firm or body corporate and the pursuant to section 60.15 (2) of Association; and the Australian Charities and Not- for-profits Commission Regulation 2. During the year ended 30 2013. June 2020, no officer of the Association has received directly or indirectly from the Association any payment or other benefit of a pecuniary value, except for remuneration as an employee of the Association. President

Honorary Treasurer

Dated

26 Statement of Profit or Loss and Other Comprehensive Income For the year ended 30 June 2020

2020 2019

$ $ Revenue 16,857,990 13,679,193 Other Income 592,578 1,014,886 Ingredients & Consumables (6,493,407) (4,995,249) Other Operating Expenses (2,653,302) (2,501,848) Employee Benefits Expenses (4,819,035) (3,983,088) Depreciation & Amortisation (979,782) (948,303) Central & Branch Office Expenses (1,551,828) (1,445,313) Gain/(Loss) on Disposal of Property, Plant & Equipment 590,996 (40,773) Loss from Remeasuring Financial Assets at Fair Value (231,026) - NET SURPLUS FOR THE YEAR 1,313,184 779,505

OTHER COMPREHENSIVE INCOME Items That Will not be Reclassified Subsequently to Profit or Loss: Gain/(Loss) from Remeasuring Financial Assets at Fair Value 8,594 (181,057) Revaluation of Land & Buildings - 1,234,334 TOTAL OTHER COMPREHENSIVE INCOME FOR THE YEAR 8,594 1,053,277

TOTAL COMPREHENSIVE INCOME FOR THE YEAR 1,321,778 1,832,782

A copy of the full set of Financial Statements, Statement by the Board and Auditor’s Statement is available on request from the Chief Executive Officer, Meals on Wheels (SA) Incorporated PO Box 406 Unley SA 5061.

27 Statement of Financial Position For the year ended 30 June 2020

2020 2019

$ $ CURRENT ASSETS Cash & Cash Equivalents 6,439,487 5,056,857 Financial Assets 51,442 12,212,217 Trade & Other Receivables 223,948 35,752 Inventories 64,812 67,893 Other Assets 151,939 239,674 Asset Held for Sale 1,200,000 - TOTAL CURRENT ASSETS 8,131,628 17,612,393

NON CURRENT ASSETS Property, Plant & Equipment 30,343,982 18,498,681 Financial Assets 3,950,475 4,109,458 TOTAL NON CURRENT ASSETS 34,294,457 22,608,139

TOTAL ASSETS 42,426,085 40,220,532

CURRENT LIABILITIES Trade & Other Payables 878,717 1,070,283 Provisions 845,243 656,315 Other Liabilities 1,217,028 347,969 TOTAL CURRENT LIABILITIES 2,940,988 2,074,567

NON CURRENT LIABILITIES Provisions 80,306 62,952 TOTAL NON CURRENT LIABILITIES 80,306 62,952

TOTAL LIABILITIES 3,021,294 2,137,519

NET ASSETS 39,404,791 38,083,013

EQUITY Retained Surplus 35,701,037 33,004,826 Asset Revaluation Reserve 3,703,754 4,746,694 Financial Asset Reserve - 331,493 TOTAL EQUITY 39,404,791 38,083,013

A copy of the full set of Financial Statements, Statement by the Board and Auditor’s Statement is available on request from the Chief Executive Officer, Meals on Wheels (SA) Incorporated PO Box 406 Unley SA 5061.

28 Statement of Changes in Equity For the year ended 30 June 2020

Asset Revaluation Financial Asset Retainted Surplus Total Equity Reserve Reserve $ $ BALANCE AT 1 JULY 2018 3,512,360 512,550 32,225,321 36,250,231 Other Comprehensive Income 1,234,334 (181,057) - 1,053,277 Net Surplus for the Year - - 779,505 779,505 BALANCE AT 30 JUNE 2019 4,746,694 331,493 33,004,826 38,083,013

BALANCE AT 1 JULY 2019 4,746,694 331,493 33,004,826 38,083,013 Other Comprehensive Income - 8,594 - 8,594 Net Surplus for the Year - - 1,313,184 1,313,184 Transfer to/(from) Reserves (1,042,940) (340,087) 1,383,027 - BALANCE AT 30 JUNE 2020 3,703,754 - 35,701,037 39,404,791

A copy of the full set of Financial Statements, Statement by the Board and Auditor’s Statement is available on request from the Chief Executive Officer, Meals on Wheels (SA) Incorporated PO Box 406 Unley SA 5061.

29 Statement of Cash Flows For the year ended 30 June 2020

2020 2019

$ $ CASH FLOWS FROM OPERATING ACTIVITIES Receipts from: Meal Sales 10,389,177 9,595,123 Government & Other Grants 7,331,622 4,415,935 Donations 297,117 372,530 Interest 194,849 393,796 Other Sources 275,048 88,082 18,487,813 14,865,466 Payments for: Meal Production & Distribution Costs (9,657,256) (6,910,513) Employment Costs (4,606,053) (3,889,261) Other Costs (1,567,958) (2,065,179) (15,831,267) (12,864,953)

NET CASH FLOWS FROM OPERATING ACTIVITIES 2,656,546 2,000,513

CASH FLOW USED IN INVESTING ACTIVITIES Proceeds from Disposal of Financial Assets 4,118,052 - Acquisition of Financial Assets (4,118,052) - Proceeds from Disposal of Land & buildings 2,497,142 - Proceeds from Disposal of Property, Plant & Equipment 59,378 13,168 Acquisition of Land & Buildings (8,509,241) (7,428,663) Acquisition of Plant & Equipment (7,481,970) (298,162) NET CASH FLOW USED IN INVESTING ACTIVITIES (13,434,691) (7,713,657)

NET DECREASE IN CASH & CASH EQUIVALENTS (10,778,145) (5,713,144)

CASH & CASH EQUIVALENTS AT THE BEGINNING OF THE YEAR 17,269,074 22,982,218

CASH & CASH EQUIVALENTS AT THE END OF THE YEAR 6,490,929 17,269,074

A copy of the full set of Financial Statements, Statement by the Board and Auditor’s Statement is available on request from the Chief Executive Officer, Meals on Wheels (SA) Incorporated PO Box 406 Unley SA 5061.

30 Auditor’s Report

Independent Auditor’s Report To the Members of Meals on Wheels ( SA) Incorporated

REPORT ON THE AUDIT OF liHE FINANCIIAL REPORT Opinion We have audited the financial report of Meals on Wheels (SA) Incorported (“the Entity”) which comprises the statement of financiaI position as at 30 June 2020, the statement of profit or loss and other comprehensive income, the statement of changes in equity and the statement of cash flows for the year then ended, and notes to the financial statements, including a summary of significant accounting policies. In our opinion, the accompanying financial report of the Entity is in accordance with Division 60 of the Australian Charities and Not-for-profits Commission Act 2012, including: a) giving a true and fair view of the Entity’s financial position as at 30 June 2020 and of its financial performance and cash flows for the year then ended; and b) complying with Australian Accounting Standards - Reduced Disclosure Requirements and Division 60 of the Australian Charities and Not-for-profits Commission Regulation 2013. Basis for Opinion We conducted our audit in accordance with Australian Auditing Standards. Our responsibilities under those standards are further described in the Auditor’s Responsibilities for the Audit of the Financial Report section of our report. We are independent of the Entity in accordance with the auditor independence requirements of the Accounting Professional and Ethical Standards Board’s APES 110 Code of Ethics for Professional Accountants (“the Code”) that are relevant to our audit of the financial report in Australia. We have also fulfilled our other ethicaI responsibilities in accordance with the Code. We confirm that the independence declaration required by Division 60 of the Australian Charities and Not-for-profits Commission Act 2012, which has been given to members of the Board, would be in the same terms if given as at the time of this auditor’s report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Responsibilities of the members of the Board for the Financial Report The members of the Board are responsible for the preparation of the financial report that gives a true and fair view in accordance witlh the Australian Accounting Standards - Reduced Disclosure Requirements and the Australian Charities and Not-for-profits Commission Act 2012 and for such internal controI as the members of the Board determines is necessary to enable the preparation of the financial report that is free from material misstatement, whether due to fraud or error. In preparing the financial report, the members of the Board are responsilble for assessing the Entity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the members of the Board either intend to liquidate the Entity or to cease operations, or have no realistic alternative but to do so. The members of the Board are responsible for overseeing the Entity’s financial reporting process.

31 Auditor’s Report

Auditor’s Responsibilities for the Audit of the Financial Report Our objectives are to obtain reasonable assurance about whether the firancial report as a whole is free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with Australian Auditing Standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this financial report.

As part of an audit in accordance with the Australian Audliting Standards, we exercise professional judgement and maintain professional scepticism throughout the audlit. We also: • Identify and assess the risks of material misstatement of the financial report, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Entity’s internal control. • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the management. • Conclude on the appropriateness of the management’s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Entity’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial report or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Entity to cease to continue as a going concern. • Evaluate the overall presentation, structure and content of the financial report, including the disclosures, and whether the financial report represents the underlying transactions and events in a manner that achieves fair presentation. We communicate with members of the Board regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. We also provide the members of the Board with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

HLB Mann Judd Audit ( SA) Pty Ltd Corey McGowan Chartered Accountants Director

Adelaide, South Australia 17 September 2020

32 Delivered Meals For the year ended 30 June 2020

Meals Meals Meal Total 12 Daily Served Meal Total 12 Daily Served Branch Branch Type Months Average Since Type Months Average Since Inception Inception Ardrossan O 2,052 8 86,959 Murray Bridge O 13,217 53 940,291 Balaklava O 4,654 19 182,301 Naracoorte O 3,079 12 184,280 Barossa Valley O 10,677 43 587,635 Northfield CC 34,060 136 611,007 Beachport F 1,349 5 3,576 Norwood K 25,447 102 1,354,032 Berri O 5,696 23 364,655 Onkaparinga CC 4,025 16 267,420 Blackwood CC 10,769 43 300,537 Valley Booleroo Cen- Orroroo O 1,385 6 25,615 O 1,214 5 143,680 tre Peterborough O 3,947 16 233,132 Brighton K 30,152 121 2,031,290 Playford CC 25,945 104 747,077 Burnside K 21,827 87 1,521,992 Port Adelaide K 41,535 166 1,908,304 Burra F 1,501 6 146,996 Port Augusta O 9,997 40 667,731 Campbelltown CC 28,535 114 1,142,463 Port Broughton O 3,964 16 134,228 Ceduna O 2,519 10 119,653 Port Lincoln O 14,760 59 749,891 Christies Beach K 57,865 231 1,765,729 Port Pirie K 17,706 71 1,022,254 Clare O 2,249 9 267,431 Prospect K 11,824 47 1,144,709 Copper Triangle K 18,765 75 470,317 Quorn O 1,889 8 102,007 Cowell O 2,050 8 73,867 Renmark K 11,324 45 638,821 Crystal Brook O 2,487 10 213,120 Salisbury K 38,751 155 1,333,200 Cummins O 1,954 8 99,647 Snowtown O 2,232 9 105,289 Edwardstown K 22,870 91 1,663,163 Southern Yorke O 1,583 6 105,532 Enfield K 17,542 70 1,144,830 Peninsula Charles Sturt K 27,858 111 1,035,680 Stansbury O 919 4 46,499 Stirling & Gawler K 19,396 78 842,952 K 10,723 43 556,324 District Gilbert Valley O 1,751 7 182,282 Strathalbyn O 4,346 17 281,514 Glenelg K 23,797 95 1,621,861 Streaky Bay O 3,547 14 154,386 Hallett Cove CC 15,892 64 291,701 Tailem Bend O 1,657 7 118,569 Hamley Bridge O 402 2 52,881 Tintinara F 154 1 8,608 Happy Valley CC 27,488 110 495,350 Tumby Bay O 5,542 22 212,870 Henley & K 31,214 125 1,642,845 Grange Two Wells F 1,395 6 39,988 Hindmarsh K 23,178 93 1,413,371 Victor Harbor K 28,626 115 921,362 Jamestown O 2,863 11 203,356 Waikerie K 7,231 29 341,285 Kapunda O 5,260 25 38,527 Warradale K 33,933 136 1,168,417 Laura & West Torrens K 22,045 88 1,313,671 O 1,261 5 145,964 Districts Whyalla O 10,814 43 640,915 Maitland O 2,600 10 114,632 Willunga O 1,711 7 57,836 Mannum O 2,223 9 195,715 Wudinna O 2,328 9 63,584 McLaren Vale O 5,230 21 145,825 Yankalilla K 5,018 20 210,748 Meadows F 869 3 48,288 Inactive 7,915,662 Milang F 808 3 23,058 Branches Millicent O 5,652 23 167,343 TOTAL 970,862 3,887 52,106,495 Minlaton O 896 4 52,304 Notes: Mitcham K 41,021 164 1,910,173 In the legend the letter K refers to Kitchen Based, CC refers to Cook Chill Branches, O refers to Other Suppliers such as Hospitals, other branches etc. Modbury CC 32,227 129 986,584 Morgan O 765 3 68,813 Christies Beach has produced a further 77,206 meals for other branches. Warradale has produced a further 285,613 meals for Cook-Chill branches. Victor Harbour produces Mount Barker CC 13,621 54 503,494 meals for Goolwa & Districts Branch. Wallaro and Kadina Branches now supplied by Moonta Branch. Barossa Valley Meals are now prepared by Kent Town and heated by the Mount Gambier K 31,204 125 1,266,597 Tanunda Hospital.

33 Meals on Wheels would like to acknowledge and thank the organisations and individuals who have kindly offered donations, bequests and support during the year.

We would also like to thank our volunteers for their generosity of spirit and wonderful efforts in delivering more than just a meal.

Meals on Wheels (SA) Inc.

80 - 84 Sir Donald Bradman Drive, Hilton SA 5033 I PO Box 406, Unley SA 5061

P 8271 8700 I F 8490 2309 I E [email protected] I mealsonwheelssa.org.au

September 2020