DOCSLIB.ORG

Portsmouth Water – Delivering Outcomes for Customers Final Decisions

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Portsmouth Water – Delivering Outcomes for Customers Final Decisions December 2019 Portsmouth Water ‒ Delivering outcomes for customers final decisions www.ofwat.gov.uk PR19 final determinations: Portsmouth Water – Delivering outcomes for customers final decisions PR19 final determinations: Portsmouth Water – Delivering outcomes for customers final decisions In our draft determinations we published the ‘40TDelivering outcomes for customers actions and interventions40T’ document for each company. This document set out the actions from our initial assessment of plans, a summary of the company’s response to the action, our assessment of the company’s response, and the interventions we made as part of the draft determination. It also set out any interventions that did not result from an initial assessment of plans action, which we made as part of the draft determination. This final determination document sets out the decisions we make for the final determination in response to representations received on our draft determinations and any other changes for the final determination. Table 1 below sets out the draft determination decisions on performance commitments that were the subject of representations from the company, a summary of the company representation, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 2 sets out the draft determination decisions on performance commitments that were the subject of representations from other stakeholders, a summary of the other stakeholder representations, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 3 sets out any changes for the final determinations that are not resulting from representations received relating to the company. Each performance commitment has a unique reference. The prefix ‘PR19PRT’ denotes Portsmouth Water. For all other documents related to the Portsmouth Water’s final determination, please see the 40Tfinal determinations webpage. 50TOur ‘Outcomes performance commitment appendix’ for the company is published alongside this document. These documents are intended to be fully consistent. In the event of any inconsistency, then the ‘Outcomes performance commitment appendix’ takes precedence in all instances. Table 1: Portsmouth Water - Representations in response to the draft determination 50TPerformance 50TType Our intervention for the draft 50TSummary of company representation 50TOur assessment and rationale for the final Decisions for the final commitment determination determination decision determination Per Capita Performance The intervention we made at draft The company requests we reconsider our position No change for the final determination. N/A Consumption (PCC) commitment levels determination was to set the and accept its original 5% reduction proposal. performance commitment The company is located in the South East which is considered a PR19PRT_PRT- percentage reduction levels to the The company does not revise its forecast but does water stressed region overall. While the company’s own area Water Resources 03 following values: explain in its supporting narrative that its forecast does not have water stressed status, the company’s Water starting value has increased since the September Resources Management Plan is heavily reliant on demand 20-21 = 1.3% business plan submission, so a 5% reduction would management including reducing per capita consumption. We 2021-22 = 2.5% now mean a change from 149.3 l/p/d to 141.8 l/p/d. consider that the future position of the company needs to be taken into account when setting the per capita consumption 2022-23 = 3.8% The company discusses a range of reasons why our performance commitment levels such as its future supply to 2023-24 = 5.0% proposal fails to consider its very specific local Southern Water. 2024-25 = 6.3% circumstances: current performance is already efficient for the region, the impact of metering will be The company states we had a limited consideration of its Units: Percentage reduction from limited due to the lowest charges in the sector, historical position with surplus water balances, low charges and 2019-20 baseline using 3 year metering penetration needs to be at least 50% to low drivers for metering. We assess companies’ proposed PCC average (%) achieve significant reduction, its inability to performance levels against a range of criteria. This assessment compulsory meter properties limits the company’s takes into account company-specific factors such as options relative to neighbours, its starting point is 1 PR19 final determinations: Portsmouth Water – Delivering outcomes for customers final decisions 50TPerformance 50TType Our intervention for the draft 50TSummary of company representation 50TOur assessment and rationale for the final Decisions for the final commitment determination determination decision determination likely to be higher than previously expected, there supply/demand position in its region and metering penetration has been limited consideration of Portsmouth when considering whether to intervene. Water’s historical position, and that its customers do not support anything other than widespread We do not set common levels for all companies because they compulsory metering. are starting from a different place and have different circumstances but expect all companies to show ambition in PCC reductions and we consider that the company fails to consider its future position (supply to Southern Water) and that its historical position has deteriorated (it now has one of the highest, worst, PCC in the sector). For this reason we consider that the proposed levels show a lack of ambition. We consider historical comparisons of achievability of PCC reductions in PR09 and PR14. We consider that reductions of 6% or more are achievable in one five-year period as evidenced by historical reductions, achieved even by companies with low metering penetration. Therefore we can identify no other reason why we should make a change from our draft determination. Biodiversity reward Performance Our intervention at draft The company notes our intervention and the Change for the final determination. We introduce end-of-period ODI commitment determination was to remove concerns that the Grants Scheme is still under rates for 2024-25 and set them to: PR19PRT_PRT- definition, ODI type outperformance payments from development. It states that it has carried out further We note that this performance commitment is intended to work Water Resources-01 and ODI timing. this performance commitment, work to improve the measure. The company in tandem with the company’s ‘Biodiversity penalty’ performance Underperformance rate: and also to set in-period provides a methodology and a timeline for the commitment, a legal requirement for improving biodiversity on - £0.186m/value of grant awarded performance commitment levels, implementation of the scheme by April 2020. It the company’s owned sites. However, the two performance (£) without the flexibility of carrying clarifies that this incentive works in tandem with its commitments are defined and measured differently: the forward any outperformance or existing incentive to maintain and enhance ‘Biodiversity penalty’ performance commitment measures the Outperformance rate: underperformance. These are as biodiversity on its sites. The company states that percentage of sites with identified priority habitat that are in £0.186/value of grant awarded (£) follows: the grant scheme goes significantly beyond its legal good stewardship each year; the Biodiversity obligation and accordingly is a new and reward only reward performance commitment measures the value of grants We additionally include annual 2020-21 = 0.05 scheme. The company claims that its customers awarded to third parties for projects and activities that promote reporting on outcomes and 2021-22 = 0.05 support outperformance payments for the measure and enhance biodiversity. Therefore we consider that these are benefits resulting from the grant and would like us to reconsider our intervention. distinct performance commitments. 2022-23 = 0.05 scheme. 2023-24 = 0.05 The company states that it is concerned that our For outperformance payments to apply, we look at the following We revise the performance 2024-25 = 0.05 intervention to set annual performance commitment conditions: commitments to be based on levels limits its flexibility to carry forward any out or cumulative progress: Units: Value of grants awarded under performance and may not encourage the right Performance commitment level is stretching: this measure is in (£m) behaviours by the company. It states for example addition to the company's legal obligation and, as such, we 2020-21 = 0.050 that this may incentivise the company to cease the consider the performance commitment levels to be stretching. 2021-22 = 0.100 grant programme part way through the year when 2022-23 = 0.150 2 PR19 final determinations: Portsmouth Water – Delivering outcomes for customers final decisions 50TPerformance 50TType Our intervention for the draft 50TSummary of company representation 50TOur assessment and rationale for the final Decisions for the final commitment determination determination decision determination the annual performance commitment level of There are benefits to customers from improved performance: 2023-24 = 0.200 £50,000 has been achieved. this performance commitment is intended to improve levels of 2024-25 = 0.250 biodiversity and protect the environment by awarding funding to third parties to deliver
Load more

Recommended publications
  • Portsmouth Water – Cost Efficiency Final Determination Appendix
    December 2019 Portsmouth Water ‒ Cost efficiency final determination appendix www.ofwat.gov.uk PR19 final determinations: Portsmouth Water - Cost efficiency final determination appendix PR19 final determinations: Portsmouth Water – Cost efficiency final determination appendix 1 PR19 final determinations: Portsmouth Water - Cost efficiency final determination appendix About this document This document is a cost efficiency appendix to ‘PR19 final determinations: Portsmouth Water final determination'. This document provides further details of the company specific issues related to cost allowances and is structured as follows: Section 1 provides a summary of our decisions on the company’s cost adjustment claims; Section 2 provides a summary of our decisions on the company’s enhancement proposals, by enhancement area; Section 3 provides our decision on costs proposed by the company under the transition programme; Section 4 provides our decision and unit cost adjustment related to the WINEP/NEP uncertainty mechanism. Further information on our assessment and our approach can be found in the ‘Securing cost efficiency technical appendix’ and the various excel feeder models that we have published. 2 PR19 final determinations: Portsmouth Water - Cost efficiency final determination appendix 1. Cost adjustment claims Table 1 summarises our consideration and allowances for the cost adjustment claims submitted by the company. For completion we include all claims that were part of our draft determination decisions, as well as additional or revised claims the company submitted in its representation to the draft determination. We give further details in our published cost adjustment claim feeder model for Portsmouth Water. Table 1: Cost adjustment claims and our allowed totex adjustments, 2020-25 (£ million, nominal)1 Description of Claim Value of Our allowed Rationale for decision company adjustment claim Bill size (residential retail) Portsmouth Water claims to be penalised by our retail econometric models for having the lowest bill size in the industry.
    [Show full text]
  • Copyright © Pinsent Masons LLP 2008
    I Pinsent Masons Water Yearbook 2008-2009 Copyright © Pinsent Masons LLP 2008 Published by Pinsent Masons LLP Pinsent Masons LLP 30 Aylesbury Street London EC1R 0ER Telephone: 020 7490 4000 Facsimile: 020 7490 2545 Email: [email protected] Website: www.pinsentmasons.com ISBN (10) 0 9551747 4 0 ISBN (13) 978 0 9551747 42 Previous editions: Pinsent Masons Water Yearbook 2007 – 2008 ISBN 0-9551747-3-2 Pinsent Masons Water Yearbook 2006 – 2007 ISBN 0-9551747-1-6 Pinsent Masons Water Yearbook 2005 – 2006 ISBN 0-9537076-9-5 Pinsent Masons Water Yearbook 2004 – 2005 ISBN 0-9537076-7-9 Pinsent Masons Water Yearbook 2003 – 2004 ISBN 0 9537076-5-2 Pinsent Masons Water Yearbook 2002 – 2003 ISBN 0 9537076 4 4 Pinsent Masons Water Yearbook 2001 – 2002 ISBN 0 9537076 2 8 Pinsent Masons Water Yearbook 2000 – 2001 ISBN 0 9537076 1 X Pinsent Masons Water Yearbook 1999 – 2000 ISBN 0 9537076 0 1 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner. Whilst every effort has been made to check the accuracy of the information given in this book, readers should always make their own checks. Neither the author nor the publisher accepts any responsibility for misstatements made in it or for misunderstandings arising from it. The main text of this work reflects the information obtained by the author as at October 2008. II Pinsent Masons Water Yearbook 2008-2009 PINSENT MASONS WATER YEARBOOK 2008-2009 PREFACE Human foibles and their impact on every sphere of human endeavour condemn history to repeating itself and in few fields more persistently than the industrial sector, with its water component a contender perhaps for the wooden spoon.
    [Show full text]
  • Portsmouth Water
    27 January 2021 BY EMAIL TO: [email protected] Regulatory Appeals Registered Office: Competition and Markets Authority Portsmouth Water Ltd One Lochrin Square PO Box 8 92 Fountainbridge Havant Hampshire PO9 1LG Edinburgh EH3 9QA Tel: 023 9249 9888 Fax: 023 9245 3632 Web: www.portsmouthwater.co.uk Please ask for Helen Orton Our Ref HMGO/KL/270121 Your Ref Dear Sir or Madam Portsmouth Water response to CMA cost of capital discussion document Introduction Thank you for the invitation to comment on your recent paper on the cost of capital. We recognise the importance of setting the appropriate costs of capital – one that balances the respective risks and returns and continues to ensure that the industry remains attractive to investors over the long term. We are aware that quantifying the cost of capital is not a simple exercise. There are many different approaches available to regulators. However, the fact that other regulators in the UK also need to determine a cost of capital does introduce benchmarks or reference points, even if the methodologies differ slightly. The complexity of this assessment is demonstrated by the revised cost of capital your most recent discussion document proposes. We note it is 0.3% lower than that underpinning your provisional findings for the 4 appellant companies published in September 2020. Company background for context Portsmouth Water is water only company serving 300,000 households and 15,000 commercial properties in Hampshire and West Sussex. Whilst we recognise that the approach to the cost of capital must be appropriate for the whole industry we would also like to raise the point that as one of the smallest water only companies’ the methodology decisions can often disproportionality impact the business.
    [Show full text]
  • Service Delivery Report 2019-20 Introduction
    Service delivery report 2019-20 Introduction The service delivery report provides comparative information on both the total expenditure (totex) and the outcomes delivered to customers, as reported by the 17 largest companies within England and Wales. This report provides comparative information on important areas of performance. It should not be read as a final statement on performance, but is intended to supplement the more detailed information in companies’ Annual Performance Reports (APRs). This information will help us – and stakeholders such as customer groups, environmental groups and investors – to hold companies to account. This report is based on performance data for the last year of the 2015-20 price control period and also demonstrates trends in totex and outcomes across the five-year control period. Similar to the report in 2018-19, we: • provide comparative ranking of companies’ performance • present overall performance on total expenditure and outcome delivery in a single, tabulated view; and • examine longer-term changes on key indicators For 2019-20 we also include per capita consumption in our assessments of outcome delivery. We present an assessment of the shadow customer measure of experience (C-MeX) instead of service incentive mechanism (SIM) and include commentary on the developer services and business retail markets. This year, we also focus more closely on two areas – leakage and environmental performance. For environmental performance, we set out a selection of some of the company specific performance commitments companies were set for 2015-20 and how they have performed. By their nature these are less comparable across companies. Improving life through water | Gwella bywyd drwy ddŵr | 2 Key messages Our analyses of companies’ relative performance in 2019-20 demonstrates that Wessex Water is a better performing company for a second consecutive year.
    [Show full text]
  • Thames Water.48 This Is a Pricing Impact That Demonstrates the Commitment to Sustainable Performance
    Water Infrastructure Thames Water Utilities Limited: The Business Case of a Regulated Utility CASE (A) The Business Case for Sustainable Infrastructure Prof. S.N. Pollalis, E. Hagistavrou The Zofnass Program at Harvard April 15, 2019 Contents Part 1: Introduction ......................................................................................................................... 3 A water company’s singular nature of business .................................................................... 3 What it means to be a private utility .................................................................................... 3 The UK water sector and Thames Water Utilities Ltd ........................................................... 4 Part 2: The UK privatized water sector ........................................................................................... 6 Privatization of the water and wastewater sectors in the UK ............................................... 6 What privatization has delivered so far ................................................................................ 6 UK water sector’s risk profile ................................................................................................ 7 Part 3: The UK regulatory framework ............................................................................................. 7 Overview ............................................................................................................................... 7 Regulatory toolkit for risk and reward management
    [Show full text]
  • ENVIRONMENT SCRUTINY PANEL 10 July WATER RESOURCE
    ENVIRONMENT SCRUTINY PANEL 10th July WATER RESOURCE MANAGEMENT PLANS FOR SOUTHERN WATER AND PORTSMOUTH WATER Report of the Head of Regeneration & Planning Policy RECOMMENDATION It is recommended that the comments set out in paragraphs 33 & 34 form the response to Southern Water’s Water Resource Management Plan and Portsmouth Water’s Water Resource Management Plan. Summary Both Water Resource Management Plans set out in detail how Southern Water and Portsmouth Water propose to ensure that there is sufficient security of water supplies to meet the anticipated demand of all their customers over the 25 year planning period. This report identifies and discusses the main issues for Eastleigh for water supply. It is recommended that the conclusions of this report form the Borough Council’s formal response to both Southern Water and Portsmouth Water. Statutory Powers Water Industry Act 1991, Sections 37A and 37B Water Act 2003, Section 62 Water Resources Management Plan Regulations 2007 Water Resources Management Plan Direction 2007 Water Resources Management Plan (No.2) Direction 2007 Water Resources Management Plan (No.2)( amendment) Direction 2007 The Southern Water Services Limited Water Resource Management Plan Direction 2007 The Conservation (Natural Habitats, &c.) (Amendment) Regulations 2007 d:\moderngov\data\published\intranet\c00000433\m00003880\ai00019984\waterresourcesmanagementplans0.doc1 Introduction 1. Eastleigh Borough Council has been consulted formally by Southern Water on their Water Resource Management Plan (WRMP). Portsmouth Water has also published its WRMP and although it has not consulted Eastleigh Borough Council formally, the opportunity should be taken to comment. 2. Members have been given copies of Southern Water’s summary WRMP report and the web site address to the full report.
    [Show full text]
  • Dear Sir/Madam, Please Find Responses from Portsmouth Water
    From: Simon Deacon To: Aquind Interconnector Cc: James Bucknall; "Rabone, Anna" Subject: RE: EN020022 - AQUIND Interconnector - Update Date: 06 October 2020 17:06:21 Attachments: image002.png Dear Sir/Madam, Please find responses from Portsmouth Water in relation to ExQ1 (deadline 1 matter) below: CA1.3.43 Question: What are the current positions of the Applicant and the following Statutory Undertakers in terms of protective provisions? (Appendix B of the Statement of Reasons [APP-022] refers.) If agreement has not been reached on protective provisions, what is the envisaged timescale for such an agreement? i) Network Rail Infrastructure Ltd. ii) Portsmouth Water Ltd. iii) SGN - Southern Gas Network PLC. iv) SSE PLC (High Voltage). v) SSE PLC (Low Voltage). Answer: The Statement of Reasons says “Portsmouth Water has apparatus within the Order Limits. The Applicant has contacted Portsmouth Water to consult with and agree protective provisions and will continue to discuss this following submission of the Application.” At present, discussions are on-going but we would expect agreement to be reached within the next few months, and no particular issues are anticipated. DCO1.5.40 Question: Please comment on whether the suite of protective provisions written into the dDCO [APP-019] would be sufficient to ensure respective undertakers are able to meet their statutory obligations and ensure that any development does not impact in any adverse way upon those statutory obligations. Answer: We have not had an opportunity to review the suite of protective provisions written into the draft Development Consent Order in detail. However, no particular issues in regard to our statutory obligations are anticipated.
    [Show full text]
  • Water Efficiency and the Water Companies a 2010 UK Review Contents
    Water Efficiency and the Water Companies a 2010 UK Review Contents 01 Foreword 02 Supportive Quotes from Ministers, Water UK and Regulators 05 Part 1: Introduction and overview of water efficiency initiatives 06 Introduction 08 1.1 Direct activities of water companies to engage with all sectors 08 Engaging through online activities 08 Communicating to domestic customers 09 Working closely with non-domestic customers 09 Providing a range of water-efficient products 10 Promoting water efficiency outdoors 10 Communicating with schools and other groups 11 Working with the public sector – schools, hospitals and local councils etc 12 1.2 Working in partnership to deliver joint water efficiency campaigns 12 Waterwise 13 Waterwise East 13 Tap into Savings 14 Waterwise and Energy Saving Trust’s Regional Environmental Networks for Energy and Water (RENEW) project 14 Joint communications campaigns 15 The Water School website 15 South East Communications Group (formerly South-East Drought Communications Group) 16 1.3 Networks to learn and share information on water efficiency 16 Water Saving Group 16 Saving Water in Scotland 17 National Water Conservation Group 17 Water Efficiency Network 17 Watersave Network 18 1.4 Evidence Base for Large-Scale Water Efficiency in Homes 20 Water company areas 21 Part 2: Water company water efficiency highlights and case studies 22 Introduction 23 Anglian Water 23 Bournemouth and West Hampshire Water 24 Bristol Water 24 Cambridge Water 25 Dee Valley Water 25 Essex and Suffolk Water 26 Northern Ireland Water 26 Northumbrian
    [Show full text]
  • Portsmouth Water
    November 2018 Portsmouth Water: Conclusions on Change of Control and Modification of Instrument of Appointment Portsmouth Water: Conclusions on Change of Control and Modification of Instrument of Appointment About this document On 25 May 2018 we published a consultation on “Proposed modifications to licence conditions for Portsmouth Water Limited”, which resulted from our consideration of a change in the ownership and control of Portsmouth Water Limited (‘Portsmouth Water’). The consultation closed on 22 June 2018. It set out: Our assessment for Portsmouth Water against our policy approach to changes of ownership and control to a water and wastewater undertaker. The proposed modifications to the conditions of the Instrument of Appointment (‘licence’) of Portsmouth Water following the recent change of control. Under section 13 of the Water Industry Act 1991 (‘WIA91’), the Water Services Regulation Authority (‘Ofwat’) may modify the conditions of a water company’s licence if the company consents to the modifications. Before making modifications under section 13 of the WIA91, Ofwat must give notice in accordance with that section. The consultation was a notice under section 13. In this document, ‘Portsmouth Water: Conclusions on Change of Control and Modification of Instrument of Appointment’, we set out our response to the issues raised on the changes of control at Portsmouth Water. This includes the modifications to the licence of Portsmouth Water. This document is also a notice confirming that Ofwat has now modified the licence of Portsmouth Water in accordance with section 13 of the WIA91 and sets out our reasons for doing so as required by section 195A WIA91.
    [Show full text]
  • MIQ13 Portsmouth Water
    Havant Borough Council Hearing Statement Matter 1 – Legal Requirements Prepared on behalf of Portsmouth Water Email: [email protected] tetratecheurope.com Tetra Tech Limited. Registered in England number: 1959704 Registered Office: 3 Sovereign Square, Sovereign Street, Leeds LS1 4ER VAT No: 431-0326-08. Matter 1 Hearing Statement HBC Examination Document control Document: Kingscroft Farm Hearing Statement- Matter 1 Project: Kingscroft Farm Client: Portsmouth Water Job Number: HP18061 Date: 17th June 2021 Prepared by Checked by Approved By Ed Allsop JP CL tetratecheurope.com 1 Matter 1 Hearing Statement HBC Examination 1. Introduction 1.1 On behalf of our client, Portsmouth Water, Tetra Tech Planning have been instructed to submit comments in relation to Matter 1 of the Havant Borough Council Local Plan examination. This statement sets out the client’s position in relation to Matter 1 which relates to the Legal requirements, including the duty to co-operate and the sustainability appraisal. Our client owns the land known as ‘Kingscroft Farm’ which was previously allocated for residential development under the previous version of the emerging local plan, however the site has since been omitted due to flooding concern. This statement has also been informed by a review of Havant Borough Council’s (HBC’s) examination library. The relevant documents are: • MIQ01: Schedule of Matters and Issues for the Examination • CD10-12: Sustainability Appraisal • CD23: Local Plan Self-Assessment: Legal Compliance • CD24: Local Plan: Self-Assessment: Soundness • CD26: Duty to co-operate Statement • SG04a: Statement of Common Ground: Portsmouth City Council & Havant Borough Council • SG09: Statement of Common Ground: Partnership for South Hampshire • TPO01: Strategy Topic Paper • EB39: Constraints and Supply analysis 1.2 This statement will demonstrate why HBC has failed its duty to co-operate under Section 33A of the Planning & Compulsory Purchase Act 2004 (as amended) and that it does not meet the legal tests for soundness listed under paragraph 35 of the NPPF.
    [Show full text]
  • Revised Water Resources Management Plan 2020 to 2080
    Revised Water Resources Management Plan 2020 to 2080 Our plan to secure water supplies for generations to come through shared know h2ow Revised Water Resources Management Plan 2020 to 2080 What we’ve been doing to date Future challenges Fixing90% of reported leaks 49% population increase in 48 hours Replacing 49.3 million litres of water a day which can’t be used in the future Investing £7 million in detecting leaks because it might not be sustainable 217 million litres of water extra needed a day 90% of customers metered by 2020 Reduce leaks by 43 million litres a day and Reducing water use through efficiency by 2% reduce per capita consumption by 40% by 2080 Climate change H2O Upgrading water treatment works Our £986 million*, 60 year plan to secure water supplies will provide an additional 267 We will need: million litres of water a day 2020 *Today’s prices 643 million litres Reduce leakage to of water a day Leak reduction 75.1 Ml/d and water efficiency Reduce per capita H2O consumption to Aylesford Water 139 l/h/d 2025 Treatment Works 654 million litres of water a day Leak reduction and water efficiency Reduce leakage to H2O Ml/d Water Treatment Works improvements 51.2 Reduce per capita consumption to Water Transfers 118 l/h/d Arlington Reservoir extension 2045 Broad Oak Reservoir 707 million litres of Reduce leakage to water a day Leak reduction and water efficiency 45.0 Ml/d Reduce per capita 2080 consumption to 814 million 90 l/h/d litres of water a day = 70 million litres Note: This infographic has been updated to reflect the rWRMP19 but has not been highlighted in yellow 3 Contents Executive summary 11 1.
    [Show full text]
  • ALBION WATER HOUSEHOLD SCHEME of CHARGES Knowle Village
    ALBION WATER HOUSEHOLD SCHEME OF CHARGES Knowle Village 2018/19 Albion Water Limited Registered in England No. 3102176 Registered Office: Operations Centre, Claverton Down Road, Claverton Down, Bath, England, BA2 7WW www.albionwater.co.uk Albion Water Document Reference: CPGR2100.00 1 Charging Scheme – Sewerage Services 1. Introduction 2. How to use this guide 3. General Principles 4. Customers with a Metered Water Supply 5. Customers without a Metered Water Supply 6. Help for Vulnerable Customers 7. Paying Your Bill 8. Applying for a Meter 9. Further Information 10. Our Sewerage Charges 11. Contact Details Albion Water Document Reference: CPGR2100.00 2 1.0 Introduction Albion Water is the appointed sewerage undertaker for Knowle Village, Fareham (see area hatched in red on the map reproduced below). This Household Scheme of Charges has been published as required under the provisions of the Water Industry Act 1991 and a Statement of Assurance has been approved by Ofwat, the independent economic regulator of the water industry. Portsmouth Water remains your water supplier and will bill separately for this service. The area surrounding Albion’s boundary is serviced by Southern Water for sewerage services. This document constitutes Albion's complete charging scheme for household customers. Charges for non-household customers are available on request. 2.0 How to use this guide Our sewerage charges are set out in Section 10 for those domestic properties within Albion’s area receiving metered water supplies from Portsmouth Water and for those unmetered properties that are based on an assessed charge. Sections 3 through to 9 detail Albion’s approach to billing, payments and help for vulnerable customers.
    [Show full text]