Addressing the Health Needs of an Aging America New Opportunities for Evidence-Based Policy Solutions
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How to Communicate Your EMR Implementation with Staff and Patients
WHITE PAPER NO. 1: 2019 How to Communicate Your EMR Implementation with Staff and Patients A guide for healthcare communicators leading the transition from paper-based medical records to EMRs strategic.health Executive Summary Your healthcare organization has finally decided to move from paper-based records to electronic medical records (EMRs). This is great news. EMRs can create lasting benefits, from efficient, coordinated care to improved patient advocacy. the benefits But as you probably suspect, an EMR implementation is a massive of emrs transformative change for your staff and patients. And it falls on your shoulders to sell it, not just communicate it. Efficient, coordinated care: Clinicians’ access to medical You can expect the vendor to provide EMR training and help set records across departments implementation milestones. What you won’t get, however, is a saves time, provides transparency handbook on communications best-practices for transitioning from paper to EMRs. Patient advocacy: Patients access their own medical The challenges of communicating such a major effort will require information online you to manage several issues, including: Timely updates: Medical Impact on multiple audiences: You need to keep almost everyone charts are updated in real time in the loop, from executives who want constant updates, physicians who don’t have time to provide feedback on the EMR, and patients who need to learn a new system. Staff fears: You need to understand how the new EMR will affect workflows and people’s jobs. Resources: You’ve got to balance this initiative on top of other projects. If you have a limited staff, you may need to outsource some of the work to an agency. -
Geriatric Medicine and Why We Need Geriatricians! by Juergen H
Geriatric Medicine and why we need Geriatricians! by Juergen H. A. Bludau, MD hat is geriatric medicine? Why is there a need for 1. Heterogeneity: As people age, they become more Wthis specialty? How does it differ from general heterogeneous, meaning that they become more and more internal medicine? What do geriatricians do differently when different, sometimes strikingly so, with respect to their they evaluate and treat an older adult? These are common health and medical needs. Imagine for a moment a group questions among patients and physicians alike. Many of 10 men and women, all 40 years old. It is probably safe internists and family practitioners argue, not unjustifiably, to say that most, if not all, have no chronic diseases, do not that they have experience in treating and caring for older see their physicians on a regular basis, and take no long- patients, especially since older adults make up almost half of term prescription medications. From a medical point of all doctors visits. So do we really need another type of view, this means that they are all very similar. Compare this physician to care for older adults? It is true that geriatricians to a group of 10 patients who are 80 years old. Most likely, may not necessarily treat older patients differently per se. But you will find an amazingly fit and active gentleman who there is a very large and important difference in that the focus may not be taking any prescription medications. On the of the treatment is different. In order to appreciate how other end of the spectrum, you may find a frail, memory- significant this is, we need to look at what makes an older impaired, and wheelchair-bound woman who lives in a adult different from a younger patient. -
What Is Patient Advocacy? HOW DID WE GET HERE?
10/10/2017 What is Patient Advocacy? HOW DID WE GET HERE? Suzanne J. Fiscella, PA-C, MA, MS Conflict of Interest • Owner, Patient Best®, LLC • Co-founder, The Patient Education Movement, Inc. (Non-profit) • No other conflict of interest or payment received for articles, organizations, associations, and products mentioned 1 10/10/2017 AGING TO PERFECTION *www.census.gov 2 10/10/2017 1960’s NURSE FAMILY PHARMACY HOSPITAL TODAY – THE 2 EDGED SWORD 2017’s DOCTOR NURSE PHARMACY PATIENT CHARTS LABS CASE MANAGER HOSPITAL BACK OFFICE STAFF FAMILY PHYSICAL FRONT OFFICE THERAPY MEDICAL STAFF PROXY CLERKS HOME HEALTH X-RAY, MRI, NURSING CT SCAN, FACILTIES BONE DENSITY, ULTRASOUND PATIENT CALL CENTER 3 10/10/2017 BMJ APRIL 2016 4 10/10/2017 Medical Errors 1. Medications 8. Abandonment 2. Miscommunications 9. Emotional 3. Patient’s Chart 10. Neglect 4. Misdiagnosis 11. Financial 5. Physical 12. Unqualified Patient 6. Social 13. Non-compliancy 7. Time 14. Failed care coordination Where Do You Find Patient Advocacy? 5 10/10/2017 Lay and Clinical Patient Advocate Professionals are: • Case Manager* • Patient Navigator • Care Manager • Patient Advocate • Geriatric Case Manager • Community Health Worker • Geriatric Care Manager • Advocates for the --- Profession • Education Advocate • Advocates for change • Life Navigator • Advocates for society • Health Advocate • Consumer Health Advocate • Aging Life Care Professional™** • Ombudsmen • Life Care Coordinator • Senior Care Coordinator *American Case Management Association **Aging Life Care NURSES/REALTORS® • Advocacy in nursing finds its theoretical basis in nursing ethics. For instance, the ANA’s Code of Ethics for Nurses includes language relating to patient advocacy: • The nurse's primary commitment is to the patient, whether an individual, family, group, or community. -
White House Converence on Aging Final Report
These files are undergoing remediation for compliance with Section 508. The remediation will be complete by January 5, 2016. In the interim, should you require any accessibility assistance with the file, please contact FINAL REPORT Rachel Maisler at [email protected] or 202-619-3636. Table of Contents I. Executive Summary ................................................................................................................................................................................ 1 The 2015 White House Conference on Aging ........................................................................................................................... 1 Public Input & Regional Forums ............................................................................................................................................ 2 Looking to the Future ........................................................................................................................................................................3 II. Public and Private Action to Support Older Americans ...............................................................................................................5 Public Initiatives .................................................................................................................................................................................5 Retirement Security ...................................................................................................................................................................5 -
Executive Office on Aging Annual Report for SFY 2020
REPORT TO THE THIRTY-FIRST HAWAII STATE LEGISLATURE 2021 SESSION Executive Office on Aging Annual Report for SFY 2020 IN ACCORDANCE WITH THE PROVISIONS CHAPTER 349-5(b)(2), HAWAII REVISED STATUTES, REQUIRING THE EXECUTIVE OFFICE ON AGING TO PROVIDE AN ANNUAL REPORT ON ELDER PROGRAMS FOR THE GOVERNOR AND THE LEGISLATURE Prepared by Department of Health Executive Office on Aging State of Hawaii December 2020 EXECUTIVE SUMMARY The Executive Office on Aging (EOA) is submitting this annual evaluation report on elder programs in accordance with Section 349-5(b)(2), Hawaii Revised Statutes (HRS). The report covers the EOA’s activities in State Fiscal Year (SFY) 2020. In SFY 2020, the EOA received $15,071,989 from State funds and $12,915,500 from federal funds for a total of $27,987,489 in appropriations. The EOA contracted with the county Area Agencies on Aging to procure, manage, and coordinate the delivery of long-term supports and services in their respective counties. State funds were used to support the Kupuna Care (KC) and Kupuna Caregivers (KCGP) Programs which offer the following services: adult day care, attendant care, case management, chore, homemaker, personal care, assisted transportation, KC transportation, and home-delivered meals. Federal funds were used to support family caregiver support services, access services, home and community-based services, and nutrition services. Long-term services and supports reached 8,406 older adults statewide. In addition, EOA manages the following direct service programs: the Long-Term Care Ombudsman Program (LTCOP) and the LTCOP Volunteer Program, the Hawaii State Health Insurance Assistance Program (SHIP), and the Senior Medicare Patrol (SMP), and programs that support participant direction, such as Participant-Directed and Veterans-Directed Care Programs. -
Conference Program We Gratefully Acknowledge Our Sponsors for Demonstrating Their Commitment to the Field of Aging TITANIUM
BE SURE TO ATTEND THESE THOUGHT-PROVOKING GENERAL SESSIONS Out of the Shadows: Poverty and Other Social Determinants of Health Tuesday, March 21 | 11:00 AM–12:30 PM Ensuring Access to Affordable Treatments Tuesday, March 21 | 4:30–5:30 PM Better Together: Healthy Aging for Pets and People Wednesday, March 22 | 11:00 AM–Noon Earn up to 26 Free CEUs! (See page 6.) March 20-24 Chicago, Illinois Conference Program We gratefully acknowledge our sponsors for demonstrating their commitment to the field of aging TITANIUM GOLD BRONZE www.amerihealthcaritas.com Matz, Blancato & Associates AGING IN AMERICA 2017 Welcome to AiA17! Our world is in the midst of an unprecedented transformation. No one knows what is going to happen next, but for these five days we are here as a community to discuss, to learn, to resolve and to support each other as professionals who share a commitment to improve the lives of older adults and their families. As you will see in the pages of this book, programs throughout the Aging in America Conference will touch upon issues faced by all professionals in aging, from caregiving to aging policy. If you are concerned about what is going on at the national level in the U.S. there are several sessions that will interest you, including a new National Forum: A Message to the President, a highlighted session that takes an in-depth look at older voters, and our popular annual session, Panel of Pundits. See page 16 for a selection of policy programs. We have also brought back our Managed Care Academy for the second year. -
59 Department of Health and Human Services
DEPARTMENTS 59 DEPARTMENT OF HEALTH AND HUMAN SERVICES Type Level, Location Position Name of Incumbent of Pay Grade, or Tenure Expires Appt. Plan Pay OFFICE OF THE SECRETARY Washington, DC .... Secretary ............................................................ Kathleen Sebelius .............. PAS EX I ................ Do .................... Confidential Assistant ....................................... Georgette T. Lewis ............. SC GS 12 ................ Do .................... Counselor ........................................................... John T. Monahan ............... NA ES ................ ................ Do .................... Counselor for Health Policy .............................. Rima J. Cohen .................... NA ES ................ ................ Do .................... Counselor for Public Health and Science ........ Caya B. Lewis .................... NA ES ................ ................ Do .................... ......do .................................................................. Andrea J. Palm .................. NA ES ................ ................ Do .................... Counselor for Human Services Policy .............. Sharon Elaine Parrott ....... NA ES ................ ................ Do .................... Special Assistant to the Counselors ................. Noelle C. Lee ...................... SC GS 13 ................ Do .................... Chief of Staff ...................................................... Sally Howard ...................... NA ES ................ ............... -
Joint Letter Calling for Permanent Telehealth Changes
June 29, 2020 The Honorable Mitch McConnell The Honorable Nancy Pelosi Majority Leader Speaker United States Senate United States House of Representatives Washington, DC 20510 Washington, DC 20515 The Honorable Charles Schumer The Honorable Kevin McCarthy Minority Leader Minority Leader United States Senate United States House of Representatives Washington, DC 20510 Washington, DC 20515 Dear Congressional Leaders: Thank you for acting to expand access to telehealth services during the COVID-19 public health emergency (PHE) by providing the Department of Health and Human Services (HHS) and the Centers for Medicare & Medicaid Services (CMS) the authority to waive longstanding restrictions on Medicare telehealth services and ensuring that additional types of health care providers can furnish telehealth services during the pandemic. Providers across the country have utilized these flexibilities to scale delivery and provide older Americans, many for the first time, access to high quality virtual care, resulting in 11.3 million beneficiaries accessing telehealth services in mid-April alone.1 Medicare Advantage plans have driven a similar expansion with 91 percent of seniors reporting a favorable telehealth experience and 78 percent likely to use telehealth again in the future, figures that closely track with similar patient satisfaction data from health systems nationwide.2 Additional flexibility has also allowed Federally Qualified Health Centers (FQHC) to deliver safe and effective care to underserved patient populations that have rated the service they received highly.3 Private health plans have also followed suit, and in response, telehealth adoption has soared – resulting in a 4,300 percent year-over-year increase in claims for March 2020.4 Taken as a whole, these temporary policy changes have allowed 46 percent of Americans to replace a cancelled healthcare visit with a telehealth service during the pandemic. -
Umbrella-8Pgbrochure-Finalsingle Copy
Having trouble navigating home care, housing options, or medical needs for your elderly family member? Providing Certi�ied Geriatric Care Management & Patient Advocacy SERVING: HUDSON VALLEY | NEW YORK CITY | NORTHERN NEW JERSEY | LONG ISLAND 845 723 0536 | www.UmbrellaCareManagement.com Common Caregiver Concerns MY LOVED ONE: Shows signs of dementia. May be unsafe at home or while driving. Sees several different doctors who infrequently communicate with each other – or me. Is confused by the many medications he/she takes. Is prescribed medications by different doctors. Neglects to ask doctors the hard questions or accurately relay information. May require at-home care or need to spend time in a nursing home. “Not only has (Barbara) steered my aunt (who lives in New York City) through the healthcare“ system and subsequent therapy so that she is now back in her own apartment, but she has also become a very kind and trusted con�idant to her. Barbara always provided or arranged discrete support to take care of the practicalities, and never lost sight of my aunt’s quality of life and how important her independence is to her. The whole family feels very lucky that we found Barbara.” ROBIN COOKE-HURLE (UNITED KINGDOM) Umbrella Care Management Can Help! Addressing the various needs of an aging loved one can be incredibly stressful and frustrating. Challenges like distance, personal conflict, and time constraints are only compounded by our often convoluted healthcare system. Umbrella Care Management’s certified case managers can help overcome those challenges by providing expert guidance and strong patient advocacy. We take a patient-centered approach to healthcare management, evaluating each patient’s “whole picture” to create a holistic plan that addresses varied but often interrelated problems. -
Users' Guide to Integrating Pros in Electronic Health Records
Users’ Guide to Integrating Patient-Reported Outcomes in Electronic Health Records Prepared By: Johns Hopkins University, Baltimore, MD May 2017 Acknowledgments This Users’ Guide was developed by Johns Hopkins University through a contract from the Patient-Centered Outcomes Research Institute (PCORI) under contract number JHU 10.01.14 TO 2 08.01.15. The International Society for Quality of Life Research (ISOQOL) was a collaborating partner. DISCLAIMER All statements, findings and conclusions in this publication are solely those of the authors and do not necessarily represent the views of the Patient-Centered Outcomes Research Institute (PCORI), its Board of Governors, or its Methodology Committee. CITATION Snyder C, and Wu, A.W., eds. Users’ Guide to Integrating Patient-Reported Outcomes in Electronic Health Records. Baltimore, MD: Johns Hopkins University. 2017. Funded by Patient-Centered Outcomes Research Institute (PCORI); JHU Contract No. 10.01.14 TO2 08.01.15. Available at: http://www.pcori.org/document/users-guide-integrating-patient-reported-outcomes- electronic-health-records 2 Table of Contents Editors ...............................................................................................................................................4 Section Author Working Group ...........................................................................................................4 Steering Group ...................................................................................................................................5 -
Arizona Pain and Addiction Curriculum Faculty Guide
THE ARIZONA PAIN AND ADDICTION CURRICULUM FACULTY GUIDE UNDERGRADUATE HEALTH PROFESSIONAL EDITION 1 THE ARIZONA PAIN AND ADDICTION CURRICULUM FACULTY GUIDE | azhealth.gov/curriculum September 1, 2018 Dear Teaching Faculty: It is our pleasure to offer this Faculty Guide as a supplement to The Arizona Pain and Addiction Curriculum. Whether your program is educating future physicians, nurses, physician-assistants, dentists, naturopathic doctors or podiatrists – this Faculty Guide can be used to enhance the statewide vision of redefining pain and addiction. The essence of the curriculum rests with its ten Core Components – this Faculty Guide provides a further level of detail under each Component and Objective. As colleagues in health care, we understand that this material represents a significant change from the way we were taught about pain and addiction – or the way we were taught about medicine at all. This curriculum moves from a micro- to a macro- perspective, stressing whole-person care and the societal impact of pain and addiction. It reflects the interrelated nature of pain and addiction – two areas that have been traditionally siloed. It specifically calls for clinicians to be able to critically analyze material, their own practices, and their own biases. The approach to pain and addiction is advancing rapidly. The material in this Faculty Guide is aggressively up-to-date and evidence-based, yet remains in line with the National Pain Strategy, the Institute of Medicine and modern educational theories. As our understanding of pain and addiction changes, so too will this document. We are proud to have worked with programs’ leadership to develop this curriculum and are now excited to work with you to bring it to Arizona learners. -
Fundamentals of Geriatric Pharmacotherapy, 2Nd Edition
PART 1 Social, Ethical, and Economic Issues of Aging 1 Challenges in Geriatric Care REBECCA B. SLEEPER Learning Objectives 1. Evaluate the applicability of clinical literature to the elderly patient using an approach that is tailored to specific subgroups of the geriatric population. 2. Differentiate the roles of healthcare professionals and the various services and venues available in the care of geriatric patients. 3. Infer scenarios in which geriatric patients are at risk for suboptimal care and intervene when breakdowns in the continuum of care are identified. 4. Recognize the impact of caregiver burden on patient outcomes. Key Terms and Definitions ASSISTED LIVING FACILITY: Living environment that provides added services to the individual who is safe to live in the community environment but requires some assistance with various daily activities. CAREGIVER BURDEN: Psychosocial and physical stress experienced by an individual who provides care to another person. CERTIFIED GERIATRIC PHARMACIST: Pharmacist who has achieved certification from the Commission for Certification in Geriatric Pharmacy. CERTIFIED NURSE’S ASSISTANT: Individual who has earned a certificate to practice as a nurse’s assistant and who may work in a wide variety of healthcare settings ranging from long-term care facilities to private homes. GERIATRIC: Adjective generally used to refer to an older individual. GERIATRICIAN: Physician with expertise, as demonstrated by fellowship or other added qualifications, in the care of older persons. GERONTOLOGICAL NURSE: Nurse with expertise, as demonstrated by exam or other added qualifications, in the care of older persons. 4 | Fundamentals of Geriatric Pharmacotherapy INFORMAL CAREGIVER: An individual who does not have formal training as a healthcare professional but who provides daily care to another individual; usually unpaid.