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Frequently Asked Questions About Cobalt Housing Registering For

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. 2222 303 0330 call please questions, any have you If we tailor our services to meet the needs of our customers. our of needs the meet to services our tailor we Registering for Housing Frequently Symphony Group. Symphony We continually update our customer profile information to ensure that that ensure to information profile customer our update continually We Cobalt Housing is a charitable organisation and part of the the of part and organisation charitable a is Housing Cobalt Application forms must be completed before you can be registered onto Support our tenants and their families in our homes our in families their and tenants our Support • Asked Cobalt’s waiting list or Property Pool Plus. Forms can be downloaded 80% recycled material recycled 80% 100% recycled material recycled 100% l materia recycled 100% Offer affordable accommodation affordable Offer • This paper is made from from made is paper This This paper is made from made is paper This This paper is made from made is paper This from www.cobalthousing.org.uk or www.Liverpool.gov.uk Questions SF 2 11 L Liverpool Lane House Offer the most secure type of tenancy of type secure most the Offer • Alternatively, collect a form from our reception at 199 Lower House Lower Lower 199 , 2222 303 0330 Cobalt Housing on on Housing Cobalt Lane or telephone 0330 303 2222. Q. What if I cannot complete a Offer choice to our housing applicants housing our to choice Offer • print or as an audio version, please contact contact please version, audio an as or print All applications will be recorded on Cobalt’s waiting list and on form or require assistance? If you need this information in Braille, large large Braille, in information this need you If Let our empty homes quickly homes empty our Let • Property Pool Plus. A. There is a duty officer available We aim to: aim We To enable us to register your application form we will need proof here at Cobalt to help Monday of residence and references. Applications without these documents – Friday 9.00am to provide first class services for our customers. customers. our for services class first provide will be returned to you unprocessed. 5.00pm. Call 0330 303 2222. Cobalt is committed to providing good quality homes and we strive to to strive we and homes quality good providing to committed is Cobalt to meet the wider needs of our customers” our of needs wider the meet to Examples of Proof of Residence Q. What happens once my application has been submitted? difference to the communities we work in by looking beyond housing housing beyond looking by in work we communities the to difference • Recent utility bills (within 3 months) A. We will assess your housing need. We will arrange an office interview Our vision is “To be a quality housing provider, making a positive positive a making provider, housing quality a be “To is vision Our • Proof of Benefit with a member of our Rehousing Team who will provide you with neighbourhoods. Fazakerley and Sparrowhall Croxteth, • Bank or Building Society letters advice on Cobalt’s waiting list and Property Pool Plus. We will provide Green, Norris the within properties 5800 over manage We Liverpool. you with local information on our properties. After this interview • Driving licence North in based landlord social registered a is Housing Cobalt you will receive a confirmation letter of your priority band within • Letters from the department of working the waiting list. If your circumstances change, please contact us pensions Housing immediately. Every 12 months you will receive a review letter which • Medical card you must respond to. Failure to respond will result in your application Cobalt Cobalt If you have children under the age of 18 registered on your application being cancelled form you will need to provide a copy of their birth certificate or a copy Q. I need an adapted property, can you help? About About of their child benefit entitlement or working tax credit letter. A. All of our fully adapted properties are allocated via Access Liverpool. If If your child is over the age of 18 they must provide proof of residence you need this type of accommodation we will discuss this during your and references. office interview. Properties which are only partially adapted will be If you are pregnant you must supply a copy of your MAT B1 form which allocated from the waiting list so your details will still be recorded on call or office our visit please help 0330 303 2222 303 0330 you receive from your midwife at the 24th week of your pregnancy our system if appropriate. require you if request, on service translation a offer We which may affect your priority on the waiting list. If you have served in the Armed Forces, please include this in your application as this may Q. I’m unsure about Property Pool Plus, is it the same as Property affect your waiting list time. Pool? PLEASE DO NOT SEND ORIGINALS THROUGH THE POST A. Property Pool Plus is also known as Sub Regional Choice Based Lettings. Sub regional means that there are now 5 local authority areas Example of references advertising their vacant homes on this system and not just Liverpool. • a reference from your present or previous landlord • Employer past or present These areas are Liverpool, Sefton, Knowsley, Halton and Wirral. This Adlam Park Higher Lane Trispen & Petherick Wellesbourne Road Ranworth • Social worker or health Adlam Crescent Hursley Road Altcross Road Ellergreen Branstree Avenue gives applicants greater access to properties across these areas. Adlam Road Landford Avenue Back Gillmoss Lane Angelica Drive Bremhill Road visitor Derrylea Landford Place Blackwater Road Asser Road Coleshill Road If you are already registered on Property Pool you will automatically be Fourth Avenue Long Lane Callestock Close Belladonna Road East Lancashire Road • Supporting agency i.e. Higher Lane Lower Lane Camelford Road Branthwaite Crescent Felmersham Avenue registered on Property Pool Plus Kinross Road Martinhall Road Christowe Walk Broad Lane Mollington Avenue councillor or advice worker Longmoor Lane Serinhall Drive Crantock Close Brooklime Road Ranworth Close Q. I don’t have the internet at home what should I do? Rycroft Road Sparrow Hall Road Crediton Close Buckwheat Drive Ranworth Place • Professional body i.e. Sherwoods Lane Studland Road Cubert Road Camphor Way Ranworth Square Signal Works Road Ternhall Road Delabole Road Carr Lane Ranworth Way solicitor or accountant A. You can come into the Cobalt office to bid or any public library which Sixth Avenue Ternhall Way Dodman Road Chamomile Close Ravensthorpe Green Wortley Road Tilston Road Falmouth Road Coriander Close Rendcombe Green If you are unsure if your has internet access. Falcon Hey Waresley Crescent Gillmoss Close Deanscale Road Ridgemont Avenue Eagle Dene Gems Helford Road Dorringo Drive Risbury Road references are acceptable Falcon Hey Altcross Road Helston Road Ellergreen Road Scargreen Avenue Q. Is there someone available to bid on my behalf if I am unable to bid? Kestrel Dene Altcross Way Kennford Road Heathwaite Crescent Sedgemoor Road please telephone us on 0330 Formosa Ampulla Road Kynance Road Henna Way Shottesbrook Green 303 2222. A. Yes, please visit our office and speak to a receptionist or call 0330 303 Alicia Walk Armill Road Looe Road Kamala Way Stainburn Avenue Copple House Lane Chalice Way Malpas Road Lewisham Road Swinbrook Green 2222 for assistance. Delagoa Road Coronet Road Middle Way Lorenzo Drive Teynham Crescent Once your application is Dereham Crescent Croxteth Hall Lane Moss Way Muirhead Avenue East Townsend Avenue processed you will be placed in one of the following priority Drake Close Curtana Crescent Mullion Road Nigella Drive Scarisbrick Q. What if I cannot bid for a property that I am interested in? Drake Crescent Dragon Close Mullion Walk Rose Bailey Close Ardville Road bands. Each band will be given a % of allocations each year. This Drake Place Dragon Walk Newdown Road Perilla Drive Fairfax Place A. All properties are advertised to a band and to a particular household Drake Road Dymoke Road Newdown Walk Scarsdale Road Fairfax Road means that regardless of priority there will be properties available Drake Way Dymoke Walk Newlyn Road Sorrel Avenue Jerningham Road group. If you are unable to bid for a property this will be due to the Elizabeth Road Garter Close Newlyn Walk Stalisfield Avenue Leamington Road for you to bid on. Applicants are also allowed to bid for properties Elmham Crescent Utting Avenue East band and the bedroom standard. Your registration letter will provide Herald Close Otterton Road Malmesbury Road advertised to the band above the band they are registered in. Ferrey Road Lilyfont Close Parkstile Lane Verbena Drive Mildmay Road you with your bedroom entitlement. Formosa Drive Mace Road Parkview Road Wandsworth Road Parthenon Drive Winskill Road Formosa Road Majestic Close Petherick Road Philbeach Road BAND SUB BAND / HOUSING NEED Wintergreen Avenue How to apply for a Cobalt Formosa Way Milland Close Portlemouth Road Scarisbrick Crescent Colesborne Q. I am a Cobalt tenant can I apply to be rehoused? Greenbank Drive Orb Close Redruth Road Scarisbrick Drive BAND A Health & Welfare (urgent previous LAR & approved Ashbank Road Greystone Road Orb Walk Silverwell Road Scarisbrick Place Beversbrook Road Urgent Priority health cases) Gribble Road Parkstile Lane Tintagel Road Scarisbrick Road A. Yes you can apply for an internal transfer and you can also be Carr Lane Grieve Road Radiant Close Totnes Road Carsington Road Strawberry Road Statutory Homeless Harrismith Road Regal Road registered on Property Pool Plus. We will carry out an internal Trendeal Road Clanfield Road Townsend Avenue Hawksmoor Close Sceptre Road Trispen Road Walton Hall Avenue Regeneration (previously CWOP/decant) Hawksmoor Road Colesborne Road inspection at your home and carry out tenancy checks to ensure you Sceptre Walk Trispen Walk Sedgemoor Karonga Road Dencourt Road Overcrowded (2 or more bedrooms) Scone Close Wendron Road Abbotsford Road Karonga Way Dunnerdale Road have not breached your tenancy agreement (ASB or rent arrears).
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