AL SAFA HEALTH CENTRE
SERVICE CATALOGUE KEY ICONS AL SAFA
GENERAL ICONS TIMING HEALTH CENTRE
LOCATION TIMING E-MAIL
TELEPHONE Contacts FAX
Jumeirah 3, Al Athar Street, Dubai, UAE Makani: 87123 22534 FOR WHOM? INFORMATION PAYMENT METHOD RECEIVED BY 800342 MEN WEBSITE CREDIT CARD To call from outside UAE +971 4 219 8888 WOMEN SERVICE CENTRE CASH
Sun - Thu CHILDREN CALL CENTRE 7:30am - 9:30pm
SENIOR DHA APP. Fri and Sat CITIZENS DHB APP. Closed PEOPLE OF TYPING DETERMINATION CENTRE
Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324.
First Issue 20-2-2020 CUSTOMER JOURNEY OUT-PATIENT
Accessing PHC services Appointment Reaching the centre Registration Payment Nurse assessment
1 2 3 4 5 6
Gathering information Appointment booking Finding suitable parking Counter in the At the same counter Vital signs check-up registration area in registration area The patient can access The patient can book an When the patient arrives The nurse checks the DHA website or appointment, if needed, at the PHC, a dedicated The patient provides one of the The patient proceeds patient’s vital signs dubaihealthbooking.com by using Dubai Health parking is available following documents: to pay the needed (blood pressure, or call 800DHA or use Booking App. (DHB) and accessible. − Valid Emirates ID service fees (if required/ temperature, weight, Dubai Health Booking App. or DHA website or − Health card number insurance clearance). height, etc.). (DHB) or DHA App. to get dubaihealthbooking.com − Insurance card 2 the needed information or by calling 800DHA. − Valid passport (for visitors) 3 about the services provided, − UAE driving licence working hours and − GCC card physicians’ names available.
These steps are done when/if required
Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment or referral
7 8 9 10 11 12
Consultation and Treatment room Giving samples Taking diagnosing Receiving medication Counter in the medicine prescription via images registration area Procedures or medication The patient checks into The patient collects the The patient checks into administration as ordered/ the lab to provide samples The patient checks into the medications by visiting A follow-up appointment the consultation room to prescribed by the physician. requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be see the physician. (if required). diagnosis (if required). prepared for the patient (if required). CUSTOMER JOURNEY CHILD HEALTH
Accessing PHC services Appointment Reaching the centre Registration Payment Nurse procedures
1 2 3 4 5 6
Gathering information Appointment booking Finding suitable parking Counter in the At the same counter Vital signs check-up in the registration area The patient can access The patient can book an When the patient arrives registration area The nurse assesses the vital DHA website or appointment, if needed, at the PHC, a dedicated The counter staff welcomes the The patient proceeds signs as well as the growth dubaihealthbooking.com by using Dubai Health parking is available patient and provides the needed to pay the needed and development of the child. or call 800DHA or use Booking App. (DHB) and accessible. help for registration. All the service fees (if required/ Dubai Health Booking App. or DHA website or following documents are required: insurance clearance). (DHB) or DHA App. to get dubaihealthbooking.com − Valid original Emirates ID 4 the needed information or by calling 800DHA. − Health card number 5 about the services provided, − Insurance card working hours and − Vaccination record physicians’ names available.
These steps are done when/if required
Physician assessment Nurse procedures Laboratory Radiology Pharmacy Follow-up appointment or referral
7 8 9 10 11 12
Consultation and Treatment room Giving samples Taking diagnosing Receiving medication Counter in the medicine prescription via images registration area Procedures or vaccine The patient checks into The patient collects the The patient checks into administration are the lab to provide samples The patient checks into the medications by visiting A follow-up appointment the consultation room to performed as ordered requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be see the physician. by the physician. (if required). diagnosis (if required). prepared for the patient (if required). CUSTOMER JOURNEY DENTAL
Consultation and medicine Accessing PHC services Appointment Reaching the centre Registration/payment prescription
1 2 3 4 5
Gathering information Appointment booking Finding suitable parking Counter in the registration area Consultation and The patient can access The patient can book an When the patient arrives The counter staff welcomes the medicine prescription DHA website or appointment, if needed, at the PHC, a dedicated patient and provides the needed Patient checks into the dental dubaihealthbooking.com by using Dubai Health parking is available help for registration. clinic for consultation/dental or call 800DHA or use Booking App. (DHB) and accessible. All the following documents are treatment or returns for Dubai Health Booking App. or DHA website or required: treatment after step 6/7/8. (DHB) or DHA App. to get dubaihealthbooking.com − Valid original Emirates ID 6 the needed information or by calling 800DHA. − Health card number 7 about the services provided, − Insurance card working hours and physicians’ names available.
These steps are done when/if required
Laboratory Radiology Pharmacy Follow-up appointment or referral
9 10 11 12
Giving samples Taking diagnosing Receiving medication Counter in the via images registration area The patient checks into The patient collects the the lab to provide samples The patient checks into the medications by visiting A follow-up appointment requested by the physician radiology room for imaging the pharmacy (if required). and referral letter will be (if required). diagnosis (if required). prepared for the patient (if required). CUSTOMER JOURNEY HOME CARE
Accessibility of the PHC services Requesting the service Assessment booking Assessment visit
1 2 3 4
Gathering information Requesting for home Home care visit booking Care provision The customer can access DHA care service The patient’s relative will A physician or nurse will website or call 800DHA to acquire The patient’s relative can visit be contacted to confirm visit the applicant for needed information about the the registration counter or call the visit scheduled. assessment. services provided, working hours 800DHA to proceed with the and physicians’ names available. application. All the following documents are required: 8 - Applicant’s valid Emirates ID 9 - Health card - Insurance card
Follow-up appointment Patient referral
5 6
Application approval Referral approval A follow-up appointment will be If required, the patient will be scheduled (if the application is referred to a specialty physician or approved). specialty facility. INDEX OF SERVICES
ADMINISTRATION SERVICES Mental Health and Psychology Services Mental Health Services Health Card Obstetrics and Gynaecology Services Create/Renew Health Card Gynaecology Medical Report Ophthalmology Services Issue New/Duplicate Medical Report Ophthalmology Medical File Transfer Services Orthopaedic Services Medical File Transfer Orthopaedic Clinic Otolaryngology (ENT) Services MEDICAL SERVICES Otolaryngology (ENT) Clinic Child Health Services Periodic Health Check-up Child Health Vaccination Periodic Health Check-up General Paediatrics Dental Services Conservative Periodontal Treatment SUPPORTIVE MEDICAL SERVICES Dental Child Health Dental Restoration Laboratory Services Dental Trauma Management Laboratory Fixed Prosthodontic Appliances 10 Interceptive Orthodontic Treatment Nursing Care and Treatment Room Services 11 Oral Inflammatory/Infection Management Nursing Care and Treatment Room Oral Lesions Management Pharmacy Services Pocket Reduction Procedures Pharmacy Preventive Dental Services Pulpotomy of Deciduous Tooth (Paediatric Dentistry) Radiology Services Removable Prosthodontic Appliances Radiology Root Canal Therapy Teeth Scaling and Polishing Temporomandibular Joint Management FACILITY FAQ Tooth Crowns for Children Tooth Extractions Facility FAQ Diabetes Services Diabetes Services INTERCONNECTED SERVICES Dietitian Services Dietitian Clinic Interconnected Services Family Medicine Services Family Medicine Geriatric Health Service Geriatric (Elderly) Health Education Services Health Education Home Healthcare Services Home Healthcare Medical Packages Services Antenatal Care Package Premarital Counselling Package ADMINISTRATION SERVICES Health Card Health Card
Create/Renew Health Card • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy A health card with an individual medical • Recent photograph of the applicant record number is being created for all patients • Electricity bill or proof of residence + copy in order to facilitate all transactions and registrations during all services in DHA’s facilities and maintaining patient’s records • Valid original passport of wife and husband + copy For Whom? and medical history. • Valid original Emirates ID of wife and husband + copy • Marriage certificate (with attestations required only for Wives of UAE Nationals marriage certificate issued outside the country + copy) UAE Nationals • Family book + copy Residents Renewal Process • Recent photograph of the applicant • Electricity bill or proof of residence + copy Expats • Upon expiration of the health card, an SMS is sent to the customer Visitors • Valid original passport of mother + copy • Valid original Emirates ID of mother + copy • Family book for mother issued from Dubai + copy Children of Service Limitations • Recent photograph of the applicant local mother Exemption of certain cases • Original birth certificate for the child + copy and valid original from the Commission’s decision. passport of the child + copy • For newborn, original birth certificate + copy
14 • Valid original passport (with valid UAE residence visa) + copy 15 Walk-in Service Charges • Valid original Emirates ID + copy Residents New Health Card • Recent photograph of the applicant • Electricity bill or proof of residence in Dubai + copy 120AED 70AED 25AED UAE National UAE National UAE National Sun - Thu adults children children • Valid original passport + copy, or 7:30am - 9:30pm (10 - 17yrs) (0 - 9yrs) valid original Emirates ID + copy Residents of Gulf • Proof of housing - work - study - investment in the 320AED 220AED 120AED countries in Dubai Emirate of Dubai + copy Resident Resident children Resident children • Recent photograph of the applicant Delivery Time adults/wife of (10 - 17yrs) (0 - 9yrs) • Electricity bill or proof of residence in Dubai + copy 10 minutes UAE Nationals
320AED 220AED 120AED • Valid UAE passport + copy GCC adults GCC children GCC children • Valid original Emirates ID + copy (10 - 17yrs) (0 - 9yrs) UAE Nationals with • Valid Marsoom + copy passports only • Electricity bill or proof of residence + copy 320AED 220AED 120AED • Recent photograph of the applicant Children of local Children of local Children of local mothers adults mothers mothers (10 - 17yrs) (0 - 9yrs) Duplicate Health Card 70AED
Payment Methods Medical Report Medical File Transfer Services
Issue New/Duplicate Medical File Transfer
Medical Report Transferring medical files between DHA health centres. It is a procedural service provided to customers based on their request. A medical report includes: For Whom? For Whom? • The patient diagnosis and treatment UAE Nationals • The results of laboratory and radiology UAE Nationals investigations Residents • The course of the treatment Residents Expats Expats GCC Citizens Visitors
Service Limitations • The medical report can only be issued if the last physician’s visit does not exceed 6 months 16 • Report can only be issued to the 17 Walk-in Walk-in customer or to a first-degree relative • A medical report form must be filled-out if the request is not from the customer • For any other cases, the customer Sun - Thu is directed to the Legal Affairs Sun - Thu 7:30am - 9:30pm Department 7:30am - 9:30pm
Documents Required Documents Required • Original valid Emirates ID (one of the following) • Original health card • Proof of housing location • Original valid Emirates ID Service Charges • Original health card 270AED • Health insurance card new report Delivery Time • Copy of a valid residence 3 minutes • Original passport (for visitors only) 120AED copy of a report
Delivery Time Exemption for senior citizens (above 60 years old) Service Charges 10 working days and people of determination FREE Payment Methods MEDICAL SERVICES Child Health Services Child Health Services
Child Health Vaccination General Paediatrics
These services provide vaccination, screening These services provide health and medical care services and physician assessment for children of infants and children. aged 0 to 5 years old.
For Whom? For Whom? Test Results Test Results • Test results can be viewed through DHA App. UAE Nationals • Test results can be viewed through DHA App. UAE Nationals or by visiting the centre or by visiting the centre • Will be communicated in case of critical result Residents • Will be communicated in case of critical result Residents Expats Expats Visitors Visitors
20 21 Appointment Additional Documents Appointment Additional Documents In addition to the required documents In addition to the required documents (see Customer Journeys), please (see Customer Journeys), please provide: bring a referral letter from the family physician Sun - Thu • Valid health card Wed 7:30am - 9:00pm • Vaccination record 7:30am - 2:30pm
Delivery Time Delivery Time 20 minutes New appointment 30 minutes
Follow-up 20 minutes
Consultation Fees Service Charges 187.50AED Services are charged as per the FREE DHA approved price list Providing a valid health card Payment Methods Dental Services Dental Services
Conservative Periodontal Dental Child Health
Treatment Awareness session for parents/guardian and children (6 months to 5 years old) includes This service offers the cleaning of the teeth check-up, dietary advice, topical fluoride (non surgical) below the gum line which cannot application and referral if required. be achieved at home to eliminate pockets and For Whom? re-attach teeth to the gum. For Whom? Test Results UAE Nationals UAE Nationals Test Results • Test results can be viewed through DHA App. Residents Residents or by visiting the centre • Test results can be viewed through DHA App. Expats • Will be communicated in case of critical result Expats or by visiting the centre Visitors • Will be communicated in case of critical result Visitors
22 23 Walk-in and Appointment Walk-in and Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist Sun - Thu Alternate Sun 7:30am - 9:30pm 7:30am - 2:30pm
Delivery Time Delivery Time 40 minutes 10 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Service Charges 188AED FREE Payment Methods Dental Services Dental Services
Dental Restoration Dental Trauma
This service provides dental restoration or Management dental filling. This is a treatment to restore the function, integrity and morphology of a missing This service provides the management tooth structure and its aesthetic. of endodontic trauma which includes the treatment of the teeth that have been For Whom? For Whom? displaced/fractured due to an accident or a sport injury. Test Results UAE Nationals UAE Nationals • Test results can be viewed through DHA App. Residents Residents or by visiting the centre Test Results Expats • Will be communicated in case of critical result Expats • Test results can be viewed through DHA App. Visitors Visitors or by visiting the centre • Will be communicated in case of critical result
24 25 Walk-in and Appointment Walk-in and Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist Sun - Thu Sun - Thu 7:30am - 9:30pm 7:30am - 9:30pm
Delivery Time Delivery Time 40 minutes 40 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Fixed Prosthodontic Interceptive Orthodontic Appliances Treatment
This service offers crowns, bridges and veneers This service provides the treatment of as fixed prosthesis available in different malocclusion or mal-positioned teeth with the materials to restore a badly destructed or use of appliances. It is preferable to start this For Whom? missing tooth for functionality and aesthetics. For Whom? type of treatment at an early age.
UAE Nationals UAE Nationals Residents Test Results Residents Test Results Expats • Test results can be viewed through DHA App. Expats • Test results can be viewed through DHA App. or by visiting the centre Visitors or by visiting the centre Visitors • Will be communicated in case of critical result • Will be communicated in case of critical result
26 27 Walk-in and Appointment Walk-in and Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist Sun - Thu Sun - Thu 7:30am - 9:30pm 7:30am - 9:30pm
Delivery Time Delivery Time 60 minutes 40 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Oral Inflammatory/ Oral Lesions Infection Management Management
This service provides the management and This service provides the management treatment of microbial dental infections, and treatment of oral lesions that can varying from simple to life threatening range from mild trauma to malignant, due For Whom? infections. The goals of this therapy are to For Whom? to immunological, hereditary or systemic treat the oral infection and prevent further disorders. complications. UAE Nationals UAE Nationals The management includes medication, Residents Residents supplement, surgery or in certain cases, referral to a specialist physician. Expats Test Results Expats Visitors • Test results can be viewed through DHA App. Visitors or by visiting the centre • Will be communicated in case of critical result Test Results • Test results can be viewed through DHA App. or by visiting the centre • Will be communicated in case of critical result
28 29 Walk-in and Appointment Walk-in and Appointment Additional Documents In addition to the required documents Additional Documents (see Customer Journeys), please bring In addition to the required documents a referral letter from the dentist Sun - Thu Sun - Thu (see Customer Journeys), please bring 7:30am - 9:30pm 7:30am - 9:30pm a referral letter from the dentist
Delivery Time Delivery Time 50 minutes 60 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Pocket Reduction Preventive Dental Procedures Services
This service offers to clean the teeth below the This service provides the application of topical gum line which cannot be cleaned at home in fluoride as well as pit and fissure sealant to order to eliminate pockets, and re-attach the strengthen the teeth, reduce and prevent any For Whom? the gum to the teeth. For Whom? potential decay.
UAE Nationals UAE Nationals Residents Test Results Residents Test Results Expats • Test results can be viewed through DHA App. Expats • Test results can be viewed through DHA App. or by visiting the centre or by visiting the centre Visitors • Will be communicated in case of critical result Visitors • Will be communicated in case of critical result
30 31 Walk-in and Appointment Walk-in and Appointment
Sun - Thu Sun - Thu 7:30am - 9:30pm 7:30am - 9:30pm
Delivery Time Delivery Time 40 minutes 30 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Pulpotomy of Removable Prosthodontic Deciduous Tooth Appliances (Paediatric Dentistry) This service provides removable, complete or partial denture in acrylic or metal for This service provides the removal of the edentulous patients (with complete or partial coronal pulp portion of a deciduous tooth in loss of teeth). For Whom? children. For Whom?
UAE Nationals UAE Nationals Test Results Residents Test Results Residents Expats • Test results can be viewed through DHA App. Expats • Test results can be viewed through DHA App. or by visiting the centre Visitors or by visiting the centre Visitors • Will be communicated in case of critical result • Will be communicated in case of critical result
32 33 Walk-in and Appointment Walk-in and Appointment Additional Documents Additional Documents In addition to the required documents In addition to the required documents (see Customer Journeys), please bring (see Customer Journeys), please bring a referral letter from the dentist a referral letter from the dentist Sun - Thu Sun - Thu 7:30am - 9:30pm 7:30am - 9:30pm
Delivery Time Delivery Time 40 minutes 40 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Root Canal Therapy Teeth Scaling and
The service provides the root canal treatment/ Polishing re-treatment, which include the removal of affected tissue and previous root canal filling. This service consists of cleaning the teeth from The procedure comprises cleaning and filling of deposits which cannot be removed by simple the root canal. brushing. Polishing will help to smooth the For Whom? For Whom? teeth and remove external stains.
UAE Nationals Test Results UAE Nationals Test Results Residents • Test results can be viewed through DHA App. Residents Expats or by visiting the centre Expats • Test results can be viewed through DHA App. • Will be communicated in case of critical result or by visiting the centre Visitors Visitors • Will be communicated in case of critical result
34 35 Walk-in and Appointment Walk-in and Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the dentist Sun - Thu Sun - Thu 7:30am - 9:30pm 7:30am - 9:30pm
Delivery Time Delivery Time 60 minutes 40 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Dental Services
Temporomandibular Tooth Crowns for Joint Management Children
This service provides the treatment of This service provides the restoration of temporomandibular joint dysfunction (TMJD) the teeth using dental crowns in different which includes a wide range of disorders materials (i.e. prefabricated crowns in stainless from muscle problems that affect the jaw For Whom? steel) required to maintain functionality and For Whom? movement to facial pain and problems within longevity of the teeth. the joint itself. UAE Nationals UAE Nationals The health management ranges from Residents Residents conservative treatment, physical therapy, Test Results medication, splint and injection. Expats Expats • Test results can be viewed through DHA App. Visitors Visitors or by visiting the centre • Will be communicated in case of critical result Test Results • Test results can be viewed through DHA App. or by visiting the centre • Will be communicated in case of critical result
36 37 Walk-in and Appointment Walk-in and Appointment Additional Documents Additional Documents In addition to the required documents (see Customer Journeys), please bring In addition to the required documents a referral letter from the dentist Sun - Thu (see Customer Journeys), please bring Sun - Thu 7:30am - 9:30pm a referral letter from the dentist 7:30am - 9:30pm
Delivery Time Delivery Time 40 minutes 50 minutes
Documents Required Documents Required • Emirates ID • Emirates ID • Health card number • Health card number • Insurance card • Insurance card
Registration Fees Registration Fees 188AED 188AED Payment Methods Payment Methods Dental Services Diabetes Services
Tooth Extractions Diabetes Services
This service proposes the simple/complex This service offers the treatment and follow-up surgical procedures to remove a tooth due to of patients with diabetes to control the disease damage/decay, impaction, trauma or crowding and prevent or delay the complications. under local anaesthesia. For Whom? For Whom? Test Results Test Results UAE Nationals UAE Nationals • Test results can be viewed through DHA App. • Test results can be viewed through DHA App. Residents or by visiting the centre or by visiting the centre Residents • Will be communicated in case of critical result Expats • Will be communicated in case of critical result Expats Visitors Visitors
38 39 Walk-in and Appointment Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician Sun - Thu Mon and Tue 7:30am - 9:30pm 7:30am - 2:30pm
Delivery Time Delivery Time 40 minutes New appointment 40 minutes
Follow-up Documents Required 30 minutes • Emirates ID • Health card number Consultation Fees • Insurance card 187.50AED Registration Fees Prices will vary depending on the insurance coverage 188AED Payment Methods Payment Methods Dietitian Services Family Medicine Services
Dietitian Clinic Family Medicine
This clinic provides a dietary assessment A comprehensive preventive, curative and and advice for patients with specific medical rehabilitative care is proposed to customers conditions or requiring special dietary regime. and families which includes physician consultation and nursing care. For Whom? For Whom? Test Results UAE Nationals UAE Nationals • Test results can be viewed through DHA App. Residents Residents or by visiting the centre Expats Expats • Will be communicated in case of critical result Visitors Visitors
40 41 Appointment Walk-in and Appointment Additional Documents In addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician Tue and Thu Sun - Thu 7:30am - 2:30pm 7:30am - 9:30pm
Alternate Mon 7:30am - 2:30pm
Delivery Time Delivery Time New appointment 15 minutes 40 minutes
Follow-up Consultation Fees 20 minutes Consultation Fees 112.50AED 112.50AED Services are charged as per the DHA Services are charged as per the DHA approved price list approved price list
Payment Methods Payment Methods Geriatric Health Service Health Education Services
Geriatric (Elderly) Health Education
These services provide a comprehensive health These services offer health information to the service to the elderly patients. patients or the family members in order to increase their health awareness.
For Whom? Test Results For Whom? • Test results can be viewed through DHA App. Test Results UAE Nationals or by visiting the centre UAE Nationals • Test results can be viewed through DHA App. • Will be communicated in case of critical result or by visiting the centre Residents Residents • Will be communicated in case of critical result Expats Visitors
42 43 Appointment Additional Documents Appointment In addition to the required documents (see Customer Journeys), please bring a referral letter from the family physician Sun Tue 7:30 am - 2:30 pm 7:30am - 2:30pm
Alternate Mon 7:30am - 2:30pm Delivery Time 30 minutes Delivery Time 15 minutes
Consultation Fees Consultation Fees 187.50AED 112.50AED Services are charged as per the DHA Services are charged as per the DHA approved price list approved price list
Payment Methods Payment Methods Home Healthcare Services Medical Packages Services
Home Healthcare Antenatal Care Package
The preventive, curative and rehabilitative This package offers the prevention and services are provided to eligible patients treatment of potential health problems during at home in order to follow-up their health pregnancy to promote a healthy lifestyle for condition and to receive the necessary care. the future mother and her fetus. For Whom? For Whom? Test Results Test Results UAE Nationals UAE Nationals • Test results can be viewed through DHA App. • Test results can be viewed through DHA App. GCC Residents or by visiting the centre Residents or by visiting the centre in Dubai • Will be communicated in case of critical result Expats • Will be communicated in case of critical result Visitors
Additional Documents In addition to the required documents (see Customer Journeys), a home Additional Documents request form must be completed 44 In addition to the required documents 45 Appointment Appointment (see Customer Journeys), please bring • A referral letter from the family physician Notes • Valid original passport for mother and father + copy Widows in mourning are entitled Tue Sun - Thu • Valid original Emirates ID + copy to receive these services 2:30pm - 9:30pm 7:30am - 2:30pm • Proof of residence (electricity bill and tenancy contract or proof of housing Thu ownership) + copy 7:30am - 2:30pm Delivery Time 60 minutes Delivery Time New appointment 30 minutes Consultation Fees Follow-up 371.25AED 20 minutes physician
112.50AED Package Charges nurse 5000AED Payment Methods Payment Methods Medical Packages Services Mental Health and Psychology Services
Premarital Counselling Mental Health Services
Package This service provides the treatment and follow-up of patients who are diagnosed with This package offers a screening to couples mental health disorders to ensure mental and to receive a “pre-marriage medical fitness social well-being. certificate” in order to proceed with their For Whom? marriage in the UAE. For Whom? Test Results UAE Nationals UAE Nationals Test Results • Test results can be viewed through DHA App. Residents Residents or by visiting the centre Expats • Test results can be viewed through DHA App. Expats • Will be communicated in case of critical result or by visiting the centre Visitors • Will be communicated in case of critical result Visitors
46 47 Walk-in and Appointment Appointment Additional Documents In addition to the required documents (see Out-Patient Customer Journey) Sun and Thu Last Wed of every month 7:30am - 9:30pm 7:30am - 2:30pm
Delivery Time 15 minutes Service Charges Delivery Time New appointment 112.50AED 30 minutes for physician visit 270AED Follow-up for lab 20 minutes Consultation Fees 112.50AED for certificate + consultation/referral letter 187.50AED if needed for consultation Services are charged as per the DHA Services are charged as per the DHA approved price list approved price list
Payment Methods Payment Methods Obstetrics and Gynaecology Services Ophthalmology Services
Gynaecology Ophthalmology
Comprehensive Healthcare and follow-up These services provide curative and preventive are provided for women with gynaecological care to patients with eye disorders, and disorder or disease. examination of the eyes and visual sight.
For Whom? For Whom? Test Results Test Results UAE Nationals • Test results can be viewed through DHA App. UAE Nationals • Test results can be viewed through DHA App. or by visiting the centre Residents Residents or by visiting the centre • Will be communicated in case of critical result • Will be communicated in case of critical result Expats Expats Visitors Visitors
48 49 Appointment Appointment
Sun Sun 7:30am - 2:30pm 3:00pm - 9:30pm
Tue 7:30am - 2:30pm Delivery Time 30 minutes Delivery Time 15 minutes
Consultation Fees Consultation Fees 187.50AED 187.50AED Services are charged as per the DHA Services are charged as per the DHA approved price list approved price list
Payment Methods Payment Methods Orthopaedic Services Otolaryngology (ENT) Services
Orthopaedic Clinic Otolaryngology (ENT)
This clinic offers comprehensive services for Clinic the treatment and health check related to orthopaedic problems such as osteopenia, This clinic provides patients with arthritis, etc. comprehensive care for ear, nose and throat (ENT) conditions. For Whom? For Whom? Test Results UAE Nationals UAE Nationals Test Results • Test results can be viewed through DHA App. Residents or by visiting the centre Residents • Test results can be viewed through DHA App. Expats • Will be communicated in case of critical result or by visiting the centre Expats • Will be communicated in case of critical result Visitors Visitors
50 51 Appointment Appointment Additional Documents Additional Documents In addition to the required documents In addition to the required documents (see Customer Journeys), please bring a (see Customer Journeys), please bring a referral letter from the family physician referral letter from the family physician Wed Mon 7:30am - 2:30pm 7:30am - 2:30pm
Delivery Time Delivery Time 20 minutes 20 minutes
Consultation Fees Consultation Fees 187.50AED 187.50AED Services are charged as per the DHA Services are charged as per the DHA approved price list approved price list
Payment Methods Payment Methods Periodic Health Check-up
Periodic Health Check-up
These services provide comprehensive health check-ups for customers (also included during family consultation visit) from 18 years old and above. For Whom? Test Results UAE Nationals • Test results can be viewed through DHA App. Residents or by visiting the centre Expats • Will be communicated in case of critical result Visitors
52 Walk-in and Appointment Notes For the required documents, please refer to the Out-Patient Customer Journey. Sun - Thu 7:30am - 9:30pm
Delivery Time 15 minutes
Consultation Fees
112.50AED for consultation Services are charged as per the DHA approved price list
Payment Methods SUPPORTIVE MEDICAL SERVICES Laboratory Services Nursing Care and Treatment Room Services
Laboratory Nursing Care and
Investigations are performed for the purpose Treatment Room of diagnosis, prevention, treatment of disease based on request from health professionals. These services offer a patient assessment including monitoring the vital signs, pain assessment, taking a brief medical history, etc. For Whom? Preparation Steps For Whom? Also, these services provide nursing care when needed to carry out some procedures such as UAE Nationals Depends on the requested tests UAE Nationals injections and wound dressing. Residents Residents In addition, health teaching is offered to the Expats customers and their families. Test Results Expats Visitors Visitors • Test results can be viewed through DHA App. or by visiting the centre • Will be communicated in case of critical result
56 57 Walk-in Notes Sun - Thu For the required documents, 7:30am - 9:30pm please refer to the Out-Patient Customer Journey. Sun - Thu 7:30am - 9:00pm Delivery Time Depends on each case
Delivery Time Depends on each case
Service Charges Service Charges 22.50AED Additional services are all paid separately Will depend on the tests required as per the DHA approved price list
Payment Methods Payment Methods Pharmacy Services Radiology Services
Pharmacy Radiology
Comprehensive pharmaceutical services are These services use a variety of medical imaging provided by qualified pharmacists including techniques such as X-ray and ultrasound to preparation and distribution of medications. diagnose diseases within the body.
For Whom? For Whom? Test Results UAE Nationals UAE Nationals • Test results can be viewed through DHA App. or by visiting the centre Residents Residents • Will be communicated in case of critical result Expats Expats Visitors Visitors
58 59 Walk-in Sun - Thu 7:30am - 2:30pm
Sun - Thu Delivery Time 7:30am - 9:30pm Depends on each case
Delivery Time 10 minutes
Service Charges Service Charges Will depend on the tests required Will depend on the medicine required Payment Methods Payment Methods FACILITY FAQ Facility FAQ Facility FAQ
How can I pay the service fees? You can pay using one of the following three methods of payment: • Cash • Debit/credit card • Smart payment What is Primary Healthcare? Primary Healthcare is a patient’s first point of contact with the healthcare system to receive services that promote health, care for common illnesses and manage ongoing What are the working hours at Primary Healthcare Centres? health problems. Sun - Thu 7:30am - 9:30pm Primary Healthcare includes all of the basic services that are required to meet your everyday healthcare needs. This might be a check-up with your family physician, a visit Sat to a physiotherapist, or a trip to the pharmacist. 8:00am - 1:00pm
Primary Healthcare centres also provide a range of specialised medical services for all Nad Al Hamar Health Centre and Al Barsha Health Centre operate 24/7. patients such as child health, dermatology, ophthalmology, diabetes, home care. What services are available 24/7? Do I need to schedule an appointment with a family physician and/or Emergency and family physician. Clinic only (after 9:30pm). general dentistry? We have a hybrid system, which means you can chose to schedule an appointment or What are the service fees at Primary Healthcare Centres? you can go as a walk-in patient, register and wait your turn. • Consultation fees for family physician consultation is 112.5AED • For other fees please refer to DHA service catalogue or contact the call centre 62 How can I book an appointment with the family physician or general dentist? • Registration fees will vary depending on the insurance cover 63 You can book an appointment using the following channels: • DHA call centre: 800 342 How can I submit a complaint or an appreciation? • Visiting the Primary Healthcare centre You can submit through multiple channels including: • Using DHA App. • DHA call centre: 800 342 • E-mail: [email protected] What if I need to see a specialist? If needed your family physician or dental GP (General Practitioner) will refer you to a What medical packages do Primary Healthcare Centres provide? specialist clinic to schedule an appointment. A referral is needed in order to book an Medical Packages Services: appointment with a specialist. • Antenatal Care Package • Premarital Counselling Package Can anyone receive services form a Primary Healthcare Centre? • Quit Smoking Package Anyone with a valid health card and Emirates ID. For details, please refer to the service catalogue What documents do I need to have to issue a health card? How can I receive pre-marriage medical fitness certificate? • Valid original passport + copy • Valid original Emirates ID + copy Through the premarital screening and counselling service provided in all Primary Healthcare • Family book + copy (UAE Nationals) Centres. • Recent photograph of the applicant • Proof of residence (electricity bill and tenancy contract or proof of housing ownership) + copy Facility FAQ
How much are child vaccination fees? Child vaccinations are offered free of charge when providing a valid health card.
How can I receive my test results? • Tests results can be viewed through the DHA App. • Visit the centre
What is travellers’ clinic? How much are the fees? Travellers’ clinic provides pre-travel assessment and counselling on recommended vaccinations depending on the travel destination to ensure a healthy and safe trip and reduce the risk of spreading infectious diseases. The cost is 112.50AED for the consultation only, however the vaccination fees vary.
What is home healthcare? The preventive, curative and rehabilitative services are provided to eligible patients at home in order to follow-up their health condition and to receive the necessary care.
64 INTERCONNECTED SERVICES Interconnected Services Interconnected Services
Services name Name of related service Services name Name of related service
• Antenatal care clinic • Family medicine • Dental trauma management • General practitioner • Gynaecology • Paediatrics • Neurology • Oral surgery • Antenatal care package • Family medicine • Dermatology • Family medicine • Audiology clinic • Family medicine • Otolaryngology (ENT) • Diabetes services • Family medicine • Child health physician’s assessment • Paediatrics services • Diabetes services • Family medicine • Child health vaccination • Paediatrics services • Fixed prosthodontic appliances • General practitioner • Dental unit • Comprehensive orthodontic treatment • General practitioner • Dental lab • Dental cleaning orthodontics 68 • Dental lab • General paediatrics 69 • Paediatrics services • Conservative periodontal treatment • General practitioner • Periodontist • Genitourinary medicine • Oral and dental hygienist • Family medicine
• Dental child health • Oral and dental hygienist • Gynaecology • Family medicine • Genitourinary medicine • Ante natal care clinic • Dental implant removal • Gum treatment unit • Oral surgery unit • Headache • Family medicine • Dental implant services • General practitioner • Oral surgery • Health education • Periodontal surgery • Family medicine
• Dental restorations • General practitioner • Home healthcare • Family medicine • Child dentistry • Geriatric (elderly) clinic • Nerve treatment
• Immunocompromised services • Family medicine Interconnected Services Interconnected Services
Services name Name of related service Services name Name of related service
• Implant prosthesis • General dental practitioner • Oral lesions management • General practitioner • Orthodontics unit • Periodontology • Oral surgery unit • Oral surgery • Gum treatment unit • Oral and dental hygienists • Dental lab • Orthognathic treatment • Orthodontic unit • Interceptive orthodontic treatment • General practitioner • Oral surgery unit • Paediatric dentistry • Dental lab • Orthodontics • Orthopaedic clinic • Family medicine • Laboratory • All the services • Osteoporosis • Orthopaedic clinic • Laser treatment • General practitioner • Geriatric (elderly) clinic • Gum treatment unit • Otolaryngology (ENT) • Ophthalmology • Lifestyle • Family medicine • Family medicine • Rehabilitation service
70 • Periodic health check-up • Family medicine 71 • Memory clinic • Family medicine
• Pharmacy • All the services • Mental health service • Family medicine • Headache clinic • Pocket reduction procedures • General practitioner • Oral and dental hygienist • Nursing care and treatment room • All the services
• Podiatry • Family medicine • Occupational clinic • Family medicine
• Pre-prosthetic surgery • Oral surgery • Ophthalmology • Family medicine • Periodontal surgery
• Optometry clinic • Ophthalmology • Preventive dental services • General practitioner • Family medicine • Paediatric dentistry unit • Oral health unit • Oral inflammatory/infection management • General practitioner • Periodontology • Pulpotomy of decideous tooth • General practitioner • Paediatric dentistry unit • Child dentistry • Oral surgery • Nerve treatment specialist of oral • Dental health Interconnected Services
Services name Name of related service
• Quit smoking package • Family medicine
• Radiology • All the services
• Removable prosthodontic appliances • General practitioner • Dental unit • Dental lab
• Root canal therapy • General practitioner • Nerve therapy unit
• Surgical periodontal treatment • General practitioner • Periodontist • Oral and dental hygienist
• Surgical root canal treatment • General practitioner 72 • Dental nerve treatment unit
• Teeth scaling and polishing • General practitioner • Dental cleaning
• Teeth whitening • General practitioner • Dental cleaning and polishing services
• Temporomandibular joint managements • General practitioner • Oral surgery • Orthodontics • Prosthodontics • Dental lab
• Tooth crowns for children • General practitioner • Child dentistry
• Tooth extractions • General practitioner • Child dentistry • Oral surgery • Gum treatment