BE MATCH-READY!

ENGLAND v GERMANY WOMEN’S INTERNATIONAL MATCH STADIUM CONNECTED BY EE SATURDAY 9 NOVEMBER 2019 KICK-OFF: 5.30PM SECTION SECTION SECTION SECTION SECTION 01 02 03 04 05

KEY TIMINGS P04 TRANSPORT P05 TICKETING P06 SAFETY AND SECURITY P07 CUSTOMER SERVICE P08

SECTION SECTION SECTION SECTION 06 07 08 09

ACCESSIBILITY P09 FLAGS/BANNERS P10 RETAIL P10 PAYMENT METHODS P11

SECTION SECTION SECTION SECTION SECTION 10 11 12 13 14

ALCOHOL P11 EATING AND DRINKING P11 FAN ZONES P12 STADIUM TOURS P12 MAP P13 THE LIONESSES RETURN TO WEMBLEY STADIUM CONNECTED BY EE ON SATURDAY 9 NOVEMBER FOR THE FIRST TIME IN FIVE YEARS.

This information guide will give you everything you need to know, so when you get to Wembley you can focus on the football – while we take care of everything else. Read on for top tips, do’s and don’ts – everything you need to be match-ready.

3 10 TOP TIPS 01

1. Check out our restricted bag policy before leaving home; 2. Please be ready for enhanced security and ticket checks, KEY TIMINGS including one when you reach the stadium perimeter; 3. Arrive at least one hour before kick-off; MAKE THE MOST OF EVERY MINUTE: 4. Wembley Stadium is a public transport destination. Please plan your journey for before and after the game. Please visit www.tfl.gov.uk for up-to-date travel TICKET OFFICE OPENS: 1.30PM information; HOSPITALITY DOORS OPEN: 3.30PM 5. Don’t miss out on everything the area has to offer, including our fanzone; GENERAL ADMISSION 6. Remember, food and drink concessions at Wembley DOORS OPEN. 3.30PM Stadium will be largely cashless; 7. If you need any help on the day, speak to a member of TEAMS WARM UP: 4.45PM our Customer Engagement Team, or one of our friendly stewards, who will be happy to help; KICK-OFF: 5.30PM 8. For further information click here to visit our SCHEDULED MATCH FINISH: 7.15PM guest portal;

9. Follow @wembleystadium on Twitter for live updates; 10. …and don’t forget your ticket!

4 COACH UNDERGROUND

Wembley Park Station: 02 • Metropolitan Line; • . TRANSPORT WembleyUNDERGROUND :OVERGROUND • . Wembley Stadium is a public National Express links transport destination. It’s Wembley to over 55 locations quicker - and greener - to use nationwide and drops you off public transport to get here. OVERGROUND right next to the stadium. Visit national express or For more details on all the call 08717 81 81 81 for above and to use our ‘sofa- Wembley Central Station: information. to-seat’ service to plan your • Junction to journey, click here. Euston Line BUS

Car parking Please note, car parking is limited and requires advanced booking online via Wembley Stadium Station: Wembley Official Parking. • . The stadium is serviced by Blue Badge parking can also numerous bus routes. Wembley Central Station: be booked via the above link. www.tfl.gov.uk • Southern and . 5 03 TICKETING Please have your ticket ready before you reach the entrance Your ticket(s) and how to use them To assist you in locating the correct turnstile, please follow signs for the colour zone highlighted on your ticket. Have your tickets ready at the turnstile, you will need to scan Insert your ticket face up the barcode to gain entry. into the scanner Please ensure the ticket barcode is facing upwards in the scanner.

When the green light flashes, push the turnstile and enter the stadium

6 04 SAFETY AND SECURITY

YOUR SAFETY IS OUR PRIORITY. Please note persistent standing is not PROHIBITED ITEMS Help us by: permitted within the stadium seats during For everyone’s safety some items are • Arriving at least one hour before kick-off so the match. We kindly ask all supporters not allowed into we can complete security checks in time. to abide by this rule and respond to the safety instructions from the stewarding Wembley (e.g. large/ • Follow our bag policy: you can bring in team so that all guests can have an golf umbrellas). For a bag the size of A4 paper or smaller. enjoyable experience. further information Larger bags cannot be brought in. If for click here. any reason (medical) you require a bag Football is for all. We show zero tolerance to that does not adhere to this policy, please any discrimination, harassment or abusive contact us prior to the event by clicking behaviour. here. If you witness any anti-social behaviour then • Be ready for extra security checks on your please report it safely and anonymously to way to the stadium – have your tickets and us by: bags ready to show to our security staff. Texting HELP • Remember children under the age of two are not allowed in the stadium. to 66566. Children under the age of 14 must be accompanied by an adult over the age of 18. • Do not bring cameras with interchangeable lenses. 7 05 CUSTOMER SERVICE

WEMBLEY WELCOMES. Re-entry: If you leave the stadium, please note re-entry is Our Customer Engagement Team who are hand to make not permitted. Please see a safety steward if you need to sure you have a great Wembley experience. They can be leave before the exit gates are open. found at information booths to help answer questions No smoking or vaping is permitted inside and provide young person wristbands. You can recognise No smoking: the stadium. them by their bright red uniforms. Young people: Please visit one of the stadium’s 10 information booths to get a young-person wristband. This helps us reunite them with you if you become separated.

8 06 ACCESSIBILITY WEMBLEY IS FOR ALL. We offer a range of mobility assistance, including a If you have access requirements please contact our wheelchair pick-up/drop-off system to help you make your Customer Engagement Team before your visit by going way around the stadium, and to and from your seat. to: help.wembleystadium.com or call us for free on An accessible shuttle is provided from Wembley 0800 093 0824. Park Tube station to the stadium. If you need help during your visit, please seek out our This is in operation from 14:00 – 21:15. Customer Engagement Team who are ready to assist you with any mobility difficulties.

9 07 FLAGS/BANNERS 08

Show your support! Flags and banners that meet these RETAIL dimensions are welcome:

Flags Flagpoles Commemorate your visit to Wembley by taking home football kits, souvenirs 250cm

Max and matchday programmes. These are 1m Max available to buy: • Outside Wembley: at the main stadium store adjacent to the ticket office and at 250cm Max merchandise kiosks near the entrances of Blocks D and P; Please be aware: • Inside Wembley: on all levels. • No advertising or abusive language allowed; • Flag poles must be wood or plastic, under 1m long & 1cm diameter; • Metal flag poles are prohibited. For larger flags or banners please request permission using the form here. Sorry, but if we think a flag or banner is causing an issue during the match it may be removed. 10 09 PAYMENT 11 Whether you’re buying food, drinks or merchandise, all kiosks at Wembley Stadium accept contactless and smart pay payments. Few FOOD kiosks accept cash. The advice is: to pay quicker, go cashless. AND DRINK

You’ll find an extensive and tasty range of food and drinks inside the stadium. We will always accommodate dietary requirements, so please make sure you alert our catering management team who will ensure we meet your needs. Free water refill stations can be found at these locations: Level 1: 10 ALCOHOL Blocks 111, 115, 121, 124, 134 and 142.

Alcohol is sold in the stadium. Please be aware: Level 2: Blocks 212 and 241. • You can only drink alcohol bought in the stadium; Level 5: • You can only buy four drinks at a time; Blocks 521, 532, 548 and 552. • We apply ‘Challenge 25’, so please bring ID; • You cannot drink alcohol in the seating area or anywhere 11 else in sight of the pitch.

12 13 FANZONES STADIUM Boxpark Wembley has created TOURS the ultimate fanzone for the pre-match build-up (including Wembley doesn’t just come to life on pundits, fun football activities matchdays. So make sure you come and your favourite mascots), as back another day to re-live the many well as post-match celebrations. memorable events the stadium has Book your place at witnessed. Boxpark.co.uk/events. The official Wembley Tour is now one of ’s top visitor attractions, allowing you to revisit Open 11.00am to 11.00pm many epic moments with a guide to provide all the details. Bring your most recent Wembley ticket and enjoy a 15% discount (includes tickets from any Wembley event). To book online, click here.

12 14 WEMBLEY STADIUM MAPS

High Road Wembley Stadium Stationon Wembley Chiltern Railwaysays W Wembley Central Stadium e London Northwestern, m Southern, Bakerloo Line Red Ibisbi b & Overground le ParkingParking Holiday y P Inn a ay Premier W rk h Inn ut H o i S te ll Royayal RRouteou London

Designer y

South Way a Outlet

W d r v e l t B e k m r ri a Hilton e ParkP B P y Wembley le b m embleye The SSE First Market W Arena Wembley Square Way Ticket Meeting ers Way Offices Pointoint Engine

YelYellowlo E PavPPavillionvil Brent Civic m

Centre p i y r

a e gineersrs WayW

EEnginn Exhibition Way W H

OOlympic a a

r y y l b a y

W u

m t

irst RutR h t F

BaBagagg DrDropop u p R

t i o h c e

eer WWay pton Lan a e d r hry R Yelloww fford Hump a Parkingg y Wa Boxpark y Ful n Road ton Roa Fulto 10 MINS’ WALK d oad Fulton R

O l y McDonald's mmpic Way Yellow Car Park Vehicle Access p i c W e riv Red Car Park Vehicle Access a D y rk Pa y Road Closure le b m e W 13 Wembley Parkrkk Jubilee & Metropolitan Lineseses

18038