WE CREATE COMFORT... TAV OPERATION SERVICES TRANSFORMS THE TIME SPENT DURING YOUR TRAVELS TO PRIVILEGE WITH THEIR EXPERIENCE AND KNOW-HOW. 5 INDEX TAV OPERATION SERVICES 8 “PRIMECLASS” 28 “PRIMECLASS” HAPPY HOURS COMPILATION 29 TAV PASSPORT 42 TAV PASSPORT PLUS 45 TAV PASSPORT EDITION 56 LOUNGEME 61 TAVPORT.COM 66 AIRPORTEASY.COM 69 COMMERCIAL AFFAIRS TAV OPERATION SERVICES Managing the non-aviation revenues for TAV Airports Holding, TAV Operation Services is also responsible for the allocation of commercial zones, leasing of advertisement and promotional areas at the airports operated by TAV, “primeclass” Meet & Assist Services, Lounge operations, “TAVPORT.COM” Travel Portal, “TAV Passport” Card Membership Program, Airporteasy.com Services, LoungeMe Mobile Application.

TAV Operation Services offers numerous services creating added value through a customer-oriented approach at the airports. In addition, the company materializes innovative projects through its advance technology and sound infrastructure. The region that TAV Operation Services operates and bases its business development mentality on a global perspective covers a large geographical area. Offering prestigious services to passengers at Esenboga, Izmir Adnan Menderes, Alanya Gazipasa and Bodrum Milas airports, TAV Operation Services also provides 24/7 overseas services with its team of highly skilled specialists at Georgia, Tunisia, Macedonia, Latvia, Saudi Arabia, , Kenya, Oman, USA, Denmark, Chile and Switzerland.

Behind the scenes of these unique services benefited by millions of people traveling through the airports every year lays a team spirit adopted by dynamic and young TAV Operation Services team. The major factor in the high satisfaction rate achieved in all projects undertaken is the extensive know-how and experience.

Adopting Customer Satisfaction as a principle, TAV Operation Services considers airports as venues offering all kinds of comfort in an unlimited way and continues its activities accordingly.

5 TAV OPERATION SERVICES Our Vision To design excellent, innovative and experience oriented products and services in all our operation areas and to be a global market playmaker Our Mission By designing innovative and technological products and services, strengthening our position in global markets, providing our customers with excellent service experience by capturing smart, sustainable and inclusive growth, together with our employees, stakeholders and suppliers. Our Strategic Orientation Growing in Europe, Balkans, North-South America, East-North Africa, and Gulf countries and operating 200 Lounges within 5 years.

Our Values Professionalism TAV employees perform their duties at the highest standards, follow developments related to their work and give the utmost diligence to their work. They consider their jobs and job-related priorities in their interactions.

6 TAV OPERATION SERVICES Respect TAV employees adopt acting in line with ethical standards as a fundamental rule, and prioritize respect for people, the environment, laws and regulations. They behave honestly, transparently, lawfully and responsibly.

Dynamism TAV Employees adopt the principle of dynamic and flexible work. They work result oriented and fast no matter what the conditions are. They continuously observe the environment and conditions, monitor the alterations and response and adopt these alterations timely. Innovation TAV employees continuously create development and innovation opportunities in their processes which are based on customer satisfaction. They are aware that difference comes into being by way of innovative implementations. They employ their best efforts to ensure that the services rendered are distinctive, contemporary and creative.

Team Work TAV employees are aware that cooperation, mutual commitment, expertise and sharing know-how are the building blocks of success. They also consider teamwork the assurance of personal success, supporting this in all their endeavors.

7 8 “primeclass”

“primeclass” offers exclusive CIP - VIP - Assist services at the airports, before and after flights, through its professional team of employees as well as a wide range of other services provided during flight to present a comfortable and privileged travel experience. “primeclass” combines Turkish hospitality and professionalism and provides service to the passengers who prefer comfort and speed, expect privilege and require special attention (disabled, unaccompanied child, transit passengers, etc.).

“primeclass” offers;

• Greeting at the entrance of the airport or at flight gate by an exclusive assistant, • Porter services, • Exclusive assistance during all flight and security transactions, • Fast tracks, • Enjoying the time prior to your flight at the lounges.

The service is completed once you are accompanied by your exclusive assistant to the flight gate/terminal exit.

9 “primeclass” CIP Service “primeclass” CIP Service offers passengers exclusive assistance at the airports before and after flight through its professional team of employees and a wide range of other services during flight to present a comfortable and privileged travel experience. Guests are greeted at the airport by the “primeclass” CIP Service personnel.

10 Luggage is carried by porters during the outbound journeys. After going through the exclusive “primeclass” security point, all check-in and passport transactions are completed in the company of the CIP personnel.

11 Guests are assisted by the CIP personnel during Duty Free shopping.

12 Guests can use the lounge to relax before their flight. They can continue working in an office environment, use the internet and enjoy the unlimited and delicious complimentary snacks while reading or watching TV. Guests are accompanied to the flight gate by CIP personnel during boarding.

13 During arrival, “primeclass” CIP service privilege starts with the greeting of guests by an hostess and a porter at the flight gate.

*Guests are greeted at the entrance of the terminal if the aircraft parks at the gate.

14 Visa transactions are completed in the company of CIP personnel, if required, after the passengers are greeted with the ring service at the flight gate. Passport transactions are handled promptly at the passport control point.

15 ‘’primeclass’’ Assist Service* This service offers greeting the guests at the entrance of the terminal, passing through the exclusive “primeclass” security point, and completing all check-in transactions at Business counters in the company of CIP personnel. The service is completed after passengers are ccompanied to the passport / security point by “primeclass” personnel. For the arrivals, the service is completed after the guest passes from the passport control point and meets their contact persons in the company of a porter.

16 “primeclass” VIP Service VIP Service is offered to guests, who seek the most privileged passenger services and comfort at the airport, for their private or scheduled flights. Provided at the General Aviation Terminal, the service includes completion of all transactions (greeting, baggage handling, check-in, passport, customs, etc.) of our guests in the company of a hostess and a porter, while our guests enjoy the comfort.

17 And more… “primeclass” Services also presents passengers privileges and saves them time with wide range of alternative solutions it offers inside and outside the airport in order to meet all their requirements during traveling.

18 Transfer : City - Airport - City transfers are offered in chauffeur-driven VIP vehicles.

Rent-A-Car : Regular or chauffeur driven car rental options with its wide fleet of vehicles.

Renting privileges : Comfortable travel privilege for families with baby. for baby stroller and equipments

Apron* : Greeted at the airport by special apron vehicles, “primeclass” passengers continue enjoying the comfort as they are transferred from the apron to the boarding gate.

Tickets : Instant booking for all flights.

Accommodation : Booking at all hotels worldwide.

Tours : Organizing alternative city tours for foreign tourists visiting Istanbul.

Flower : Offering solutions to everyone who would like their guest to be greeted with flowers during their arrivals and departures.

*Apron transfer service is available in Ankara Esenboga Airports on arrival THY flights.

19 Lounge Operation “primeclass” operates special passenger lounges at the airports, which are operated by TAV Airports Holding in and abroad, for corporations such as airline companies and banks that desire to offer particular facilities to their customers at the airport. “primeclass” opens the doors of a privileged world to passengers by offering them customized boutique services Sets up and operates more than 30 common and private lounges for airlines and corporations that would like to offer a distinguished product to their customers.

20 We Take Part in Each Step of Lounge Operations with Our Know-how and Experience! • Architectural Interior Design • Brand Positioning and Sponsorship Collaborations • Operations Management

21 “primeclass” LOUNGES FOR LOUNGE COMPANIES Lounges offering exclusive Private passenger lounges are privileges to our A and A+ operated on behalf of private guests corporations and companies (in-house design and using/without sponsors (design architecture) and architecture sourced internally or externally)

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LOUNGES COMFORT FOR AIRLINE LOUNGE COMPANIES Lounges for guests preferring more affordable alternatives. ( in Lounges for exclusive use of house design and architecture) airline passengers (in-house design and architecture)

22 Lounges constitute the largest portion among the expense items of the airports. Taking over the operation of these areas with our globally recognized know-how and experience, we transform them into the most valuable locations at the airports. We create a new income source for our company as well as our business partners and add value to the airports.

Thanks to our strong connections worldwide, global expertise and firm communication network established with the local companies, we provide consultancy services at every stage of lounge operations, such as architecture, construction activities, operations management, etc.

23 Switzerland Denmark 1 lounge 1 lounge Germany 7 lounges Spain Meet and Assist Service Latvia Croatia 14 lounges France 1 lounge 1 lounge AirRooms 1 lounge USA 6 lounges Meet and Assist Service Macedonia 5 lounges Meet and Assist Service

Georgia 3 lounges Mexico Meet and Assist Service 1 lounge Turkey 17 lounges Oman Meet and Assist 3 lounges Service Meet and Assist, Fast Track, Colombia Valet and Porter Service 1 lounge 1 lounge AirRooms KSA 1 lounge Brasil Meet and Assist Service 1 lounge Gambia 1 lounge Meet and Assist, Car Park Kenya Rwanda 5 lounges Chile Advertising 14 lounges Meet and Assist Service Tunisia 2 lounges Argentina Meet and Assist 1 lounge Advertising Countries where services are provided and planned to be provide.

24 Lounges in Turkey Istanbul IDO Yenikapı Ferry Terminal • “primeclass” Lounge Ankara Esenboga Airport Domestic Terminal • AnadoluJet “primeclass” Lounge • THY CIP Lounge Ankara Esenboga Airport International Terminal • Comfort Lounge Izmir Adnan Menderes Airport Domestic Terminal • “primeclass” Lounge • THY CIP Lounge Izmir Adnan Menderes Airport International Terminal • “primeclass” Lounge Milas Bodrum Airport Domestic Terminal • “primeclass” Lounge Milas Bodrum Airport International Terminal • Comfort Lounge Ankara Train Station - Rail & Miles CIP Lounge

25 Overseas Lounges Santiago Arturo Merino Benitez Airport / Chile Ohrid St. Paul the Apostle International Airport / Macedonia • Andes Lounge (Departure) • “primeclass” Business Lounge VIP Terminal / Denmark Skopje Alexander the Great International Airport / Macedonia • “primeclass” Lounge (Departure) • “primeclass” Business Lounge (Departure) Batumi International Airport / Georgia • “primeclass” Lounge (Arrival) • “primeclass” Lounge (Departure) • “primeclass” VIP Lounge (Departure-Arrivals/General Aviation) Tbilisi International Airport / Georgia Medine Prince Mohammad Bin Abdülaziz International Airport / • “primeclass” Lounge (Departure) Saudi Arabia • “primeclass” Lounge (Arrival) • “primeclass” Lounge (Departure) Bremen International Airport / Germany / Switzerland • “primeclass” Lounge (Departure) • “primeclass” Lounge (Departure) Leipzig Halle International Airport / Germany Muscat Airport / Oman • “primeclass” Lounge (Departure) • “primeclass” Lounge (Departure) International Airport / Germany Duqm International Airport / Oman • AF Lounge (Departure) • “primeclass” Lounge (Departure) • “primeclass” Lounge (Departure) Enfidha-Hammamet International Airport / Tunisia Munich International Airport / Germany • “primeclass” Lounge (Departure) • AF Lounge (Departure) Monastir Habib Bourguiba International Airport / Tunisia Stuttgart International Airport / Germany • “primeclass” Lounge • AF Lounge (Departure) Washington Dulles International Airport / USA Jomo Kenyatta International Airport / Kenya • CIP Lounge (Departure) • Turkish Airlines CIP Lounge (Departure) Riga International Airport / Latvia • ‘’primeclass’’ Business Schengen Lounge (Departure) • ‘’primeclass’’ Business Non-Schengen Lounge (Departure)

26 We continue to provide service at our lounges, which are designed by the experience and know-how of “primeclass” in lounge operations and increase in number each day, at new destinations. We offer comfort in our several lounges located in the USA, Europe, Africa and the Middle East.

27 We compiled a CD of “primeclass” Happy Hour songs played by DJ Hakan Kabil. This joyful album is now available at D&R, iTunes and Spotify for you to enjoy the “primeclass” Happy Hour atmosphere wherever you want.

28 29 TAV Passport Membership Program

30 The Card of Privilege at the Airport

31 Complimentary Car Park & Valet Service and Discount Offers We offer 30 days of complimentary car park and valet services as well as discounts.

32 Complimentary and Discounted Valet Services We offer the comfort of valet services for free not only at the airports but also at shopping malls.

33 Fast Tracks We offer comfort for free at the airports.

34 Lounges Free access to lounges located at the participating airports nationwide and overseas.

35 Duty Free Take advantage of the special discounts at Duty Free!

36 Accommodation Special discounts on accommodations at TAV Airport Hotel!

37 Restaurants & Cafes 30% discount at participating restaurants and cafes at airports.

38 Transfer Affordable transfers in chauffeur-driven vehicles nationwide and internationally.

39 Rent A Car Regular or chauffeur- driven cars with exclusive discounts.

40 Advantages In The City TAV Passport Card offers several opportunities not only at the airport, but also in the city. In addition to the exclusive discounts offered in accommodation, clothes, dry cleaning, restaurants, concerts, skin care, sports, health care, etc., TAV Passport Card holders enjoy the brand new promotions as well as the latest news about the trends in the city.

41 42 “Privileges at the Airport and More…”

43 In addition to TAV Passport Card’s regular services, TAV Passport Plus Card offers: Travel Insurance, Assistance and Concierge Services Benefit from the Assistance, Concierge and Travel Insurance services by calling (0) (216) 524 33 63. (Lines are open 24/7).

“primeclass” CIP Service Benefit from the complimentary Exclusive Personal Assistance Service of “primeclass” CIP Service at the Airport 12 times a year. Transfer Transfer Service is free of charge 12 times a year. Car Park & Valet 60-day free parking and valet services!

44 45 Unlimited Privileges Club

TAV Passport Edition, is an exclusive membership program offering unlimited privileges during traveling. We invite you to TAV Passport Edition “Unlimited Privileges Club” in order to double your pre and post flight comfort, speed and joy.

46 Car Park & Valet Unlimited complimentary car park and valet services with exclusive privileges.

47 Fast Tracks Save time at the security points with the privilege of TAV Passport Edition Card!

48 Personal Assistance Service at the Airport You and your guest can benefit from the personal assistance service at, Ankara Esenboga and Izmir Adnan Menderes airports offered by “primeclass” CIP Service and enjoy the comfort of this privilege free of charge.

49 Lounges Take unlimited advantage of the participating private lounges at national at international airports with your guest for free.

50 Duty Free Benefit from special discounts at Duty Free.

51 Restaurants & Cafes Enjoy 30% discount at the contracted restaurants and cafes within the airport.

52 Private Chauffeur-driven Transfer Service Benefit from unlimited and complimentary transfers in private chauffeur-driven vehicles.

53 Rent A Car Take advantage of the exclusive discounts when renting regular or chauffeur - driven cars from contracted companies.

54 Accommodation Benefit from special discounts on your accommodations at TAV Airport Hotel!

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LoungeMe provides you fast and easy Features access to hundreds Worldwide Mobile Lounge Access of lounges all INSTANT ACCESS TAILORED ENTRY OPTIONS Pick your lounge, generate your Buy a single entry or choose from around the world. QR code and swipe throughfor one of our membership plans to instant access. suit your travel needs.

PLAY GAMES RATE LOUNGES Discover LoungeMe’s entertaining Rate lounges, give feedback and world. Earn points, free entries, gain more points. surprises and more.

PUSH NOTIFICATIONS SHARE WITH YOUR FRIENDS Stay up to date with new lounges, Share a gift entry with your personalized campaigns loved ones. Hundreds of and benefits. Lounges special Instant Across offers Access created by DOWNLOAD FOR FREE! the World

FOR ANDROID FOR IPHONE

57 LOUNGEME PROVIDES YOU FAST AND EASY ACCESS TO HUNDREDS OF LOUNGES ALL AROUND THE WORLD

FEATURES

INSTANT ACCESS TAILORED ENTRY Pick your lounge, OPTIONS generate your QR code Buy a single entry or and swipe throughfor choose from one of our instant access. membership plans to suit your travel needs.

PLAY GAMES RATE LOUNGES Discover LoungeMe’s Rate lounges, give feedback entertaining world. and gain more points. Earn points, free entries, surprises and more.

PUSH SHARE WITH NOTIFICATIONS YOUR FRIENDS Stay up to date with new Share a gift entry lounges, personalized with your loved ones. campaigns and benefits.

58 WELCOME TO THE WORLD OF LOUNGEME

TAV Operations Services created LoungeMe – a mobile app that opens travelers the doors to a comfortable journey – with its vast experience and know-how in loyalty programs and lounge management.

Fast and instant access to over 400 lounges across the world are at your fingertips with LoungeMe.

Download LoungeMe, discover lounges and view their features. Pick your lounge, generate your QR code and get it scanned for instant access.

59 Discover lounges, purchase a Single-Bite or view our membership plans suiting your travel needs, regardless of whether you are infrequent, seasoned or regular traveler.

LoungeMe offers corporate solutions with its flexible infrastructure such as API integration and white label version for corporate partners. Also, the scope of the membership plans can be designed based upon the preferences of each corporate partner.

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• Flight Tickets • Hotel Reservations • Airport Transfers • Rent a Car • Domestic-International Tours • Cruise Tours

62 TAVPORT; Enabling everything required during your journey, including flight tickets, hotel accommodations, transfers, rent-a-car and tour services, to be accessible with just one click, TAVPORT offers 360-degree online services about traveling.

Airport Transfer: One click on TAVPORT.COM enables you to experience the comfort during your journeys right from the beginning and take the advantage of chauffeur-driven transfer services with ‘exclusive’ discounts at various locations, particularly at Istanbul Sabiha Gökçen Airport, Ankara, Izmir, Bodrum, Antalya airports.

Rent-a-Car: Affordable rent-a-car service all around the world.

Domestic & International Tours Choose among the travel routes, including Culture Tours, Tours Not Requiring a Visa, Promotional Tours, Unusual Routes, etc., and realize your dream of going out a journey that you have always wanted to.

Flight Tickets: Smooth and safe planning of your domestic and international travels as well as booking and purchasing your flight tickets easily make the customers feel privileged.

Accommodation: With the thousands of accommodation options worldwide, you can book your hotel easily for your business travels or holiday plans...

63 Nature bySüha Derbent Safari Tours

How about a unique and unforgettable experience with Süha Derbent, a wildlife photographer? Please check the safari opportunities for nature and adventure lovers and companies at TAVPORT.COM for affordable prices. You can either select from the already planned tours or create the tour of your dreams with Süha Derbent.

Kenya Tanzania Kenya safari will enable you to observe the habitats of several An opportunity to kinds of animals and enjoy this amazing experience with the experience the enchanting guidance of Süha Derbent. Housing a pool in the middle of the and unique natural nature, the luxurious camp site that you will be accommodating beauties of Tanzania for three nights offers you fascinating and pleasant experiences. throughout the safari and during one night stay at Rwanda a luxurious camp site. Rwanda safari tour with Süha Derbent guarantees you to take You will get the chance a lot of breathtaking photos as well as finding yourself in to enjoy the beauty the fascinating natural life in Africa. Housing several wildlife of wildlife during the animals such as elephants, zebras, giraffes, lions, etc., scheduled tours as well as Akagera National Park offers an unforgettable experience. your free time.

64 TAV and Süha Derbent, who has been providing photography, wildlife and travel consultancy services for TAVPORT for a long time, collaborated and integrated their services under “Nature by Süha Derbent” brand. Offering exclusive safari tours for nature and adventure lovers as well as companies for affordable prices, particularly in Africa, this initiative targets especially the business world.

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As a part of TAV Operation Services Co., a global brand in the airport operation and passenger services; we offer privileged luxury concierge services with a worldwide network at more than 100 airports.

Personally escorted meet & Porter Personal assistance during all flight and Fast track-express Access to private assist service at airports service security transactions and exclusive passes passenger VIP lounges

Les services peuvent varier selon le terminal, la ville et le pays.

67 Airporteasy.com is an exclusively assisted passenger service network designed to provide comfort and privilege at many airport worldwide prior to and after flights. Exclusive assistance service offered through Airporteasy.com at many airports worldwide completes flight transactions stress-free and comfortably in the company of a personal assistance, welcomes at lounges, lets the guests save time by fast tracks and provides a pleasant start at the terminal prior to or after the flight.

What is included?

1. Passenger Greeting The guest is greeted at the entrance of the airport or at flight gate by a personal assistant.

2. Flight Transactions Passport, check-in and visa transactions are accompanied by a personal assistant and completed in a fast and privileged way.

3. Lounge The guest is welcomed at the participating lounge of the airport to enjoy pre-flight time.

4. Transportation within the Terminal The guest is transported to or from the flight gate by an exclusive terminal vehicle.

5. Departure The guest will be escorted to the exit of the terminal after transactions are completed.

6. Apron Transfer The guest is transported from the aircraft to the terminal building or from the terminal building to the aircraft on a separate exclusive passenger vehicle, where the service is available.

7. VIP Service The guest is welcomed at the VIP Lounge of the airports providing VIP Service. While the guest enjoys their pre- flight time at the lounge, luggage, passport, customs and visa transactions are completed by personal assistants.

*Services may vary by country, city and airport.

68 COMMERCIAL AFFAIRS

It provides services including planning of non-aviation activities and advertisement zones at airports operated by TAV Airports Holding. Allocation of Commercial Areas TAV Operation Services allocates office and store spaces to selected Turkish and international corporations at airports.

70 ATM Zones TAV Operation Services allocates ATM zones exclusively to banks at airports.

71 Promotional Areas Through the advertisement and promotional areas that TAV Operation Services sells, the company enables promotional campaigns reach the target audience at airports visited by tens of thousands every day.

72 Stands and Film/Commercial Shootings It rents stands at airports and allocates private areas for film or commercial shootings.

73 Our quality is documented nationwide and internationally with the ISO 9001:2008 and ISO 10002:2004 certificates that we qualified for.

74 We create comfort at every step!

+90 850 222 25 75