FUEL & CONVENIENCE STORE REPORT CARD Q2 2019
Fuel and Convenience Store Quality Rankings in Cleanliness, Coffee, Customer Service, Outdoor Lighting, Restrooms, and Overall Experience. METHODOLOGY
For GasBuddy’s Top 101 Fuel and Convenience Brands, GasBuddy examined more than 2 million ratings and reviews submitted in the GasBuddy app from April 1 - June 30, 2019, focusing on the overall experience category.
The remainder of the report examines station ratings and reviews data in the GasBuddy app from the same timeframe, dividing brands into five segments based on the total number of retail locations.
1 4,000+
2 1,000 - 3,999
3 250 - 999
4 50 - 249
5 30 - 49
Categories for each segment include cleanliness, coffee, customer service, outdoor lighting, restrooms, and overall experience.
*Segments are classified based on the number of U.S. locations listed on GasBuddy.
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 2 GasBuddy’s Top 101 Fuel and Convenience Brands The Top 101 is compiled using ratings and reviews data submitted in the GasBuddy app between April 1 - June 30, 2019, focusing on the overall experience category. GasBuddy considered fuel and convenience brands with a minimum of 30 locations.
Average Rating Standing Brand Name (out of 5 stars)
1. Buc-ee’s 4.83
NEW! 2. Holiday Oil (UT) 4.71
▲ 1 3. Twice Daily 4.71
▼2 4. Kwik Trip 4.65
▼2 5. QuikTrip 4.65
6. Hy-Vee 4.61
7. Bellstores 4.60
▼3 8. Wawa 4.59
NEW! 9. Gate 4.56
NEW! 10. Byrne Dairy 4.56
▼2 11. Weigel’s 4.53
▼1 12. Maverik 4.51
▼3 13. Sheetz 4.50
▼1 14. Stewart’s Shops 4.48
▼1 15. QuickChek 4.47
▲▼ Change in standing from Q1 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 3 TOP 101 LIST (continued)
16. Love’s Travel Stop 44. Ricker’s 73. Kangaroo
17. RaceTrac 45. Certified 74. Toot’n Totum
18. Meijer 46. Aloha 75. Circle K
19. Kelley’s Market 47. Fastrac Markets 76. Tesoro
20. J&H Family Stores 48. Loaf ‘N Jug 77. Sinclair
21 Cumberland Farms 49. Tom Thumb 78. Fastrip
22. Mickey Mart 50. Flash Foods 79. Phillips 66
23. On The Run 51. Break Time 80. Alta
24. Thorntons 52. CEFCO 81. Turkey Hill 53. 25. Parker’s Kwik Fill 82. Chevron 54. Duchess 83. Double Kwik 26. Holiday 55. Giant 84. 7-Eleven 27. Spinx 56. Cenex 85. ARCO 28. Safeway 57. MAPCO 86. Shell 29. GetGo 58. MotoMart 87. Mobil 30. Irving 59. PS Food Mart 88. Stripes 31. Casey’s 60. Pride 89. Carroll Motor Fuels 32. Kum & Go 61. Speedway 90. BP 33. Town Pump 62. Enmarket 91. Exxon 34. Lassus Handy Dandy 63. CountryMark 92. 76 35. Rutter’s 64. Road Ranger 93. Dees Oil 36. Bucky’s 65. Royal Farms 94. SuperAmerica 37. NOCO Express 66. Roady’s 95. Kwik Serv 38. Murphy USA 67. Huck’s 96. Marathon
39. United Dairy Farmers 68. High’s of Baltimore 97. Westar
40. Flying J 69. Rotten Robbie 98. Liberty
41. Pilot 70. Kwik Shop 99. VP Racing Fuels
42. Family Express 71. Hele 100. CoGo
43. Corner Store 72. Raceway 101. Diamond Shamrock
How did your brand perform? For more information, contact [email protected]
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 4 BRANDS WITH MORE THAN 4,000 LOCATIONS
OVERALL CUSTOMER SERVICE
1. Chevron 1. Chevron
2. Shell 2. Shell
3. Mobil 3. BP
4. BP 4. Marathon
5. Exxon 5. Exxon
CLEANLINESS OUTDOOR LIGHTING
1. Chevron 1. Chevron
2. Shell 2. Shell
3. Mobil 3. Exxon
4. BP 4. BP
5. Exxon 5. Mobil
COFFEE RESTROOMS
1. Marathon 1. Mobil
2. Exxon 2. Chevron
3. Chevron 3. Shell
4. Mobil 4. BP
5. Shell 5. Exxon
Data from April 1 - June 30, 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 5 BRANDS WITH 1,000 - 3,999 LOCATIONS
OVERALL CUSTOMER SERVICE
1. Casey’s 1. Casey’s
2. Murphy USA 2. Murphy USA
3. Cenex 3. Cenex
4. Speedway 4. Speedway
5. Circle K 5. Sinclair
CLEANLINESS OUTDOOR LIGHTING
1. Casey’s 1. Casey’s
2. Murphy USA 2. Murphy USA
3. Cenex 3. Speedway
4. Sinclair 4. Circle K
5. 76 5. ARCO
COFFEE RESTROOMS
1. Casey’s 1. Casey’s
2. Conoco 2. Cenex
3. Speedway 3. Sinclair
4. Murphy USA 4. Murphy USA
5. Circle K 5. Phillips 66
Data from April 1 - June 30, 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 6 BRANDS WITH 250 - 999 LOCATIONS
OVERALL CUSTOMER SERVICE
1. Kwik Trip 1. QuikTrip
2. QuikTrip 2. Kwik Trip
3. Wawa 3. Wawa
4. Maverik 4. Sheetz
5. Sheetz 5. Maverik
CLEANLINESS OUTDOOR LIGHTING
1. Kwik Trip 1. QuikTrip
2. QuikTrip 2. Kwik Trip
3. Wawa 3. Wawa
4. Maverik 4. Maverik
5. Sheetz 5. Sheetz
COFFEE RESTROOMS
1. Wawa 1. Kwik Trip
2. Kwik Trip 2. QuikTrip
3. QuikTrip 3. Maverik
4. Cumberland Farms 4. Cumberland Farms
5. RaceTrac 5. Wawa
Data from April 1 - June 30, 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 7 BRANDS WITH 50 - 249 LOCATIONS
OVERALL CUSTOMER SERVICE
1. Twice Daily 1. Twice Daily
2. Hy-Vee 2. Hy-Vee
3. Bellstores 3. Gate
4. Gate 4. Weigel’s
5. Byrne Dairy 5. Stewart’s Shops
CLEANLINESS OUTDOOR LIGHTING
1. Twice Daily 1. Twice Daily
2. Gate 2. Hy-Vee
3. Bellstores 3. Weigel’s
4. Weigel’s 4. Gate
5. QuickChek 5. QuickChek
COFFEE RESTROOMS
1. Bellstores 1. Twice Daily
2. Hy-Vee 2. Hy-Vee
3. Stewart’s Shops 3. Weigel’s
4. Weigel’s 4. Gate
5. Twice Daily 5. Bellstores
Data from April 1 - June 30, 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 8 BRANDS WITH 30 - 49 LOCATIONS
OVERALL CUSTOMER SERVICE
1. Buc-ee’s 1. Buc-ee’s
2. Holiday Oil (UT) 2. Holiday Oil (UT)
3. Kelley’s Market 3. On The Run - St. Louis
4. J&H Family Stores 4. Kelley’s Market
5. On The Run - St. Louis 5. Parker’s
CLEANLINESS OUTDOOR LIGHTING
1. Buc-ee’s 1. Buc-ee’s
2. Holiday Oil (UT) 2. Parker’s
3. Parker’s 3. Holiday Oil (UT)
4. On The Run - St. Louis 4. Kelley’s Market
5. NOCO Express 5. On The Run - St. Louis
COFFEE RESTROOMS
1. Buc-ee’s 1. Buc-ee’s
2. Kelley’s Market 2. Parker’s
3. J&H Family Stores 3. Holiday Oil (UT)
4. Ricker’s 4. Kelley’s Market
5. PS Food Mart 5. Lassus Handy Dandy
Data from April 1 - June 30, 2019
FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 9