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FUEL & CONVENIENCE STORE REPORT CARD Q2 2019 Fuel and Convenience Store Quality Rankings in Cleanliness, Coffee, Customer Service, Outdoor Lighting, Restrooms, and Overall Experience. METHODOLOGY For GasBuddy’s Top 101 Fuel and Convenience Brands, GasBuddy examined more than 2 million ratings and reviews submitted in the GasBuddy app from April 1 - June 30, 2019, focusing on the overall experience category. The remainder of the report examines station ratings and reviews data in the GasBuddy app from the same timeframe, dividing brands into five segments based on the total number of retail locations. 1 4,000+ 2 1,000 - 3,999 3 250 - 999 4 50 - 249 5 30 - 49 Categories for each segment include cleanliness, coffee, customer service, outdoor lighting, restrooms, and overall experience. *Segments are classified based on the number of U.S. locations listed on GasBuddy. FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 2 GasBuddy’s Top 101 Fuel and Convenience Brands The Top 101 is compiled using ratings and reviews data submitted in the GasBuddy app between April 1 - June 30, 2019, focusing on the overall experience category. GasBuddy considered fuel and convenience brands with a minimum of 30 locations. Average Rating Standing Brand Name (out of 5 stars) 1. Buc-ee’s 4.83 NEW! 2. Holiday Oil (UT) 4.71 ▲ 1 3. Twice Daily 4.71 ▼2 4. Kwik Trip 4.65 ▼2 5. QuikTrip 4.65 6. Hy-Vee 4.61 7. Bellstores 4.60 ▼3 8. Wawa 4.59 NEW! 9. Gate 4.56 NEW! 10. Byrne Dairy 4.56 ▼2 11. Weigel’s 4.53 ▼1 12. Maverik 4.51 ▼3 13. Sheetz 4.50 ▼1 14. Stewart’s Shops 4.48 ▼1 15. QuickChek 4.47 ▲▼ Change in standing from Q1 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 3 TOP 101 LIST (continued) 16. Love’s Travel Stop 44. Ricker’s 73. Kangaroo 17. RaceTrac 45. Certified 74. Toot’n Totum 18. Meijer 46. Aloha 75. Circle K 19. Kelley’s Market 47. Fastrac Markets 76. Tesoro 20. J&H Family Stores 48. Loaf ‘N Jug 77. Sinclair 21 Cumberland Farms 49. Tom Thumb 78. Fastrip 22. Mickey Mart 50. Flash Foods 79. Phillips 66 23. On The Run 51. Break Time 80. Alta 24. Thorntons 52. CEFCO 81. Turkey Hill 53. 25. Parker’s Kwik Fill 82. Chevron 54. Duchess 83. Double Kwik 26. Holiday 55. Giant 84. 7-Eleven 27. Spinx 56. Cenex 85. ARCO 28. Safeway 57. MAPCO 86. Shell 29. GetGo 58. MotoMart 87. Mobil 30. Irving 59. PS Food Mart 88. Stripes 31. Casey’s 60. Pride 89. Carroll Motor Fuels 32. Kum & Go 61. Speedway 90. BP 33. Town Pump 62. Enmarket 91. Exxon 34. Lassus Handy Dandy 63. CountryMark 92. 76 35. Rutter’s 64. Road Ranger 93. Dees Oil 36. Bucky’s 65. Royal Farms 94. SuperAmerica 37. NOCO Express 66. Roady’s 95. Kwik Serv 38. Murphy USA 67. Huck’s 96. Marathon 39. United Dairy Farmers 68. High’s of Baltimore 97. Westar 40. Flying J 69. Rotten Robbie 98. Liberty 41. Pilot 70. Kwik Shop 99. VP Racing Fuels 42. Family Express 71. Hele 100. CoGo 43. Corner Store 72. Raceway 101. Diamond Shamrock How did your brand perform? For more information, contact [email protected] FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 4 BRANDS WITH MORE THAN 4,000 LOCATIONS OVERALL CUSTOMER SERVICE 1. Chevron 1. Chevron 2. Shell 2. Shell 3. Mobil 3. BP 4. BP 4. Marathon 5. Exxon 5. Exxon CLEANLINESS OUTDOOR LIGHTING 1. Chevron 1. Chevron 2. Shell 2. Shell 3. Mobil 3. Exxon 4. BP 4. BP 5. Exxon 5. Mobil COFFEE RESTROOMS 1. Marathon 1. Mobil 2. Exxon 2. Chevron 3. Chevron 3. Shell 4. Mobil 4. BP 5. Shell 5. Exxon Data from April 1 - June 30, 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 5 BRANDS WITH 1,000 - 3,999 LOCATIONS OVERALL CUSTOMER SERVICE 1. Casey’s 1. Casey’s 2. Murphy USA 2. Murphy USA 3. Cenex 3. Cenex 4. Speedway 4. Speedway 5. Circle K 5. Sinclair CLEANLINESS OUTDOOR LIGHTING 1. Casey’s 1. Casey’s 2. Murphy USA 2. Murphy USA 3. Cenex 3. Speedway 4. Sinclair 4. Circle K 5. 76 5. ARCO COFFEE RESTROOMS 1. Casey’s 1. Casey’s 2. Conoco 2. Cenex 3. Speedway 3. Sinclair 4. Murphy USA 4. Murphy USA 5. Circle K 5. Phillips 66 Data from April 1 - June 30, 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 6 BRANDS WITH 250 - 999 LOCATIONS OVERALL CUSTOMER SERVICE 1. Kwik Trip 1. QuikTrip 2. QuikTrip 2. Kwik Trip 3. Wawa 3. Wawa 4. Maverik 4. Sheetz 5. Sheetz 5. Maverik CLEANLINESS OUTDOOR LIGHTING 1. Kwik Trip 1. QuikTrip 2. QuikTrip 2. Kwik Trip 3. Wawa 3. Wawa 4. Maverik 4. Maverik 5. Sheetz 5. Sheetz COFFEE RESTROOMS 1. Wawa 1. Kwik Trip 2. Kwik Trip 2. QuikTrip 3. QuikTrip 3. Maverik 4. Cumberland Farms 4. Cumberland Farms 5. RaceTrac 5. Wawa Data from April 1 - June 30, 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 7 BRANDS WITH 50 - 249 LOCATIONS OVERALL CUSTOMER SERVICE 1. Twice Daily 1. Twice Daily 2. Hy-Vee 2. Hy-Vee 3. Bellstores 3. Gate 4. Gate 4. Weigel’s 5. Byrne Dairy 5. Stewart’s Shops CLEANLINESS OUTDOOR LIGHTING 1. Twice Daily 1. Twice Daily 2. Gate 2. Hy-Vee 3. Bellstores 3. Weigel’s 4. Weigel’s 4. Gate 5. QuickChek 5. QuickChek COFFEE RESTROOMS 1. Bellstores 1. Twice Daily 2. Hy-Vee 2. Hy-Vee 3. Stewart’s Shops 3. Weigel’s 4. Weigel’s 4. Gate 5. Twice Daily 5. Bellstores Data from April 1 - June 30, 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 8 BRANDS WITH 30 - 49 LOCATIONS OVERALL CUSTOMER SERVICE 1. Buc-ee’s 1. Buc-ee’s 2. Holiday Oil (UT) 2. Holiday Oil (UT) 3. Kelley’s Market 3. On The Run - St. Louis 4. J&H Family Stores 4. Kelley’s Market 5. On The Run - St. Louis 5. Parker’s CLEANLINESS OUTDOOR LIGHTING 1. Buc-ee’s 1. Buc-ee’s 2. Holiday Oil (UT) 2. Parker’s 3. Parker’s 3. Holiday Oil (UT) 4. On The Run - St. Louis 4. Kelley’s Market 5. NOCO Express 5. On The Run - St. Louis COFFEE RESTROOMS 1. Buc-ee’s 1. Buc-ee’s 2. Kelley’s Market 2. Parker’s 3. J&H Family Stores 3. Holiday Oil (UT) 4. Ricker’s 4. Kelley’s Market 5. PS Food Mart 5. Lassus Handy Dandy Data from April 1 - June 30, 2019 FUEL & CONVENIENCE STORE REPORT CARD | Q2 2019 9.
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    Volume 28Volume • Number 1919 •• NumberNumber12 • DECEMBER 66 •• JUNEJUNE 201720082008 BusinessBusiness SolutionsSolutions forfor RetailRetail DecisionDecision MakersMakers ®® A HARBOR COMMUNICATIONS PUBLICATION A HARBOR COMMUNICATIONS PUBLICATION ® Recognizing this Year’s Industry Frontrunners Figuring Out the Future of Tobacco .....45 Dazzling Customers Across Dayparts ....48 C-Stores Power Through Storms ........52 Faces WS.indd 2 11/20/17 10:59 AM COVER STORY EGULARLY WHEN PUNDITS EVALU- every day for a cup of joe or a break- ATE athletes they often compile fast sandwich or to fill up their gas 2017 Rcareer statistics, crunching the tanks. And because many on this numbers to determine the best quar- year’s list belong to family-owned terback, most talented goalie, elite companies, these young professionals point guard or top outfielder. are that much more in tune to ensuring Numbers come into play in every- their customers are receiving the high- day business as well when evaluating est quality service, each and every day. staff. Often the best employees, man- Those who work in this business are agers, directors or executives who members of an evolving and diverse demonstrate intangibles such as cre- industry, which is not surprising given ativity, leadership, originality and the diversity of U.S. consumers who loyalty are harder to quantify. frequent today's c-stores. As the face of The individuals in the following the channel’s customer base becomes pages represent big corporations and even more diverse, companies willing small retail chains—but all demonstrate to embrace social media, technology the type of qualities that most employ- and even meal kits are becoming more ers seek.