Release Notes for Avaya XT Series Version 9.2.4

Release Notes for Avaya Room Systems XT Series

Hot Fix Version 9.2.4.130 For Avaya XT7000 Series For Avaya XT5000/XT4x00/XTE240 Series June 2021

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No representation of warranties for fitness for any purpose Release Notes for Avaya Room Systems XT Series other than what is specifically mentioned in this guide is Version 9.2.4.130, June 2021 made either by Avaya Inc. or its agents. http://support.avaya.com Avaya Inc. reserves the right to revise this publication and make changes without obligation to notify any person of

Table of Contents Avaya XT Series Highlights ...... 4 Supported Languages ...... 4 Web Interface Management ...... 4 Advanced Settings Menu ...... 5

What’s New ...... 6 Avaya HC010 USB Camera ...... 6 Raise Hand for Avaya Spaces ...... 7 RTX for Spaces ...... 9 Pexip Provisioning ...... 9 Other Enhancements ...... 14 Control API Extension (AT Commands) ...... 15

Software Upgrade & Downgrade ...... 16 Signed Software Packages...... 16 How to Upgrade XT Series to a New Build ...... 17 Downgrading from this Release ...... 25

Integrating with Other Components ...... 26 Resolved Issues ...... 27 Known Issues ...... 29 Common Remote-Control Shortcuts ...... 39 Avaya Policy for GDPR ...... 43 Additional References ...... 44 Finding Customer Documentation ...... 44

Release Notes for Avaya Room Systems XT Series Avaya XT Series Highlights| 3

Avaya XT Series Highlights

Avaya offers a complete range of advanced HD video conferencing room systems, stand alone or part of Avaya Equinox®/Conferencing. Our full range of dedicated Avaya Room System video conferencing endpoints lets you experience exceptional video conferencing in any environment. Avaya Room System endpoints leverage leading, powerful video communications technology to deliver an unparalleled video collaboration experience, from immersive Telepresence, to conference room systems and all-in- one Executive endpoints. Our Avaya Room System endpoints incorporate the latest video communications technology, including dual 1080p/60fps video channels, H.265 and H.264 High Profile for bandwidth efficiency, H.265 and H.264 Scalable Video Coding for error resiliency, and Apple iPad/iPhone device control. The Avaya XT Series includes a full range of room, personal and group systems. This section details useful information on the following items: • Supported languages • Managing the system through the web interface • Enabling the Advanced Settings system menu in the graphical interface

Supported Languages

Avaya XT Series supports the following 25 languages on the endpoint and its web interface: English, French, Spanish, Deutsch, Italian, Portuguese, Norwegian, Swedish, Chinese (Mandarin), Japanese, Russian, Korean, Czech, Magyar, Polish, Finnish, Thai, Traditional Chinese, Turkish, Arabic, Farsi, Serbian, Bahasa Indonesia, Slovak, Hebrew. Each web client can select the interface language independently from the language used on the graphical user interface of the endpoint (GUI).

Web Interface Management

Avaya XT Series endpoints can be managed from the XT Graphical User interface ([GUI]) or using a standard web browser ([WEB]), via HTTPS (default) or HTTP. To login into the Codec Unit with a web browser, browse to https://. The IP address of the XT device is visible in the top info bar of the device screen. The default credentials are: User: Admin Password: 1234

All the paths specified in this release note with a notation with the [WEB] prefix, like

[WEB] ADMINISTRATOR SETTINGS>…, refer to an XT Web interface menu.

Important • You need to press the 'Save' button to apply changes done to a configuration via the Web Interface, otherwise your changes will not be applied.

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Save Settings in the Web Interface

Advanced Settings Menu

To enable Advanced Settings in the endpoint’s Main menu (Graphical User Interface, GUI), set

[GUI] > CONFIGURE > GENERAL > SHOW ADVANCED SETTINGS: YES

Important • Changes to settings done via the Graphical Interface are automatically saved and applied when exiting the menu page. • The XT Graphical Menu items available in the path [GUI] > CONFIGURE > ADVANCED can be found also inside the XT Web Interface Menu, tab 'Administrator Settings'. This tab is always enabled in the Web Interface.

[GUI] > CONFIGURE > ADVANCED>…

[WEB] ADMINISTRATOR SETTINGS>…

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What’s New

Please note that this version 9.2.4.130 is a hot fix respect to the latest Avaya XT Series GA version 9.2.4.126, but this release notes contains all the content available respect to the previous GA version, v9.2.3.12.

Avaya HC010 USB Camera

Avaya HC010 camera is a small USB camera, with resolution up to 1080p30 and 4x digital zoom.

In addition to other officially supported USB cameras (as Avaya HC020/HC050) you can also connect the Avaya HC010 to the XT Series devices. You need to plug the USB camera in the upper USB slot of the XT, as for any other USB camera.

Plug USB Camera to the Upper USB Slot

To enable an additional USB camera, browse to

[GUI] CONFIGURE > ADVANCED > I/O CONNECTION> CAMERAS> USB

[WEB] [ADMIN LOGIN] ADMINISTRATOR SETTINGS> I/O CONNECTION> CAMERAS> USB

• Control Camera: Yes

How to Enable a USB camera as Additional Camera

Presets for the USB camera can be saved and recalled.

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Raise Hand for Avaya Spaces

In Avaya Spaces, you can configure your space so that a member or a guest joining your meeting, once muted by an administrator, can unmute itself only if the administrator permits to do. This feature is called “Prevent Unmuting”. To enable the feature, login to https://spacesavayacloud.com with a web browser or a mobile client, select your space, press the three dots near the space name, select Edit Space.

Edit Space

Inside the Meeting menu item, enable “Prevent Unmuting” and press Apply Changes.

Enable Prevent Unmuting on Your Space

Once this feature is enabled, when a participant (member or guest) is muted by an administrator, they can virtually “Raise Hand” to notify the admin that they want to talk. The icons representing the possibility to mute/unmute are replaced by “Raise Hand/Lower and” icons. The “Mute” Key on the remote control of the device will toggle “Raise Hand/Lower Hand”. Once the participant virtually raises their hand, the administrator will be notified and will have the possibility to accept or deny the participant’s request to talk. If the administrator accepts the request, the participant has the possibility to unmute themselves: the “Lower Hand” is replaced with the “Unmute” icon, and the participant can use the “Mute” Key on the remote control, or through the web/graphical interface of the device as usual to start talking.

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If the administrator denies the request, the participants cannot unmute themselves and can only press “Raise Hand” again. As participants can “Raise Hand”, they can also “Lower Hand” to notify the administrator they don’t need to talk anymore.

Click “Raise Hand” Icon or Press Mute to Raise Your Hand

Click “Hand Raised” Icon or press Mute to Lower Your Hand

“Raise Hand/Raised Hand” Icons on the Top Info Bar

You will see this icon when:

Icon Prevent Unmute = OFF Prevent Unmute = ON Available Actions

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• You are unmuted • The admin did not • You can mute mute you. You are yourself by pressing

unmuted. the icon, selecting “Mute”, or pressing • The admin muted you the “Mute” key on (or all); you raised the remote control your hand, you were allowed to speak, and you unmuted yourself.

• Not applicable • The admin muted you • You can raise your (or all); you are muted. hand by pressing the icon, selecting “Raise Hand” or pressing the “Mute” key on the remote control

• Not applicable • The admin muted you • You can lower your (or all); you are muted. hand by pressing You raised your hand the icon, selecting to ask the admin the “Lower Hand” or permission to speak. pressing the “Mute” key on the remote The request has not control been granted or denied yet.

• You are muted • The admin did not • You can unmute mute you, but you yourself by pressing

muted yourself. the icon, selecting “Mute”, or pressing • The admin muted you the “Mute” key on (or all); you raised you the remote control hand, you were allowed to speak. You can unmute yourself

RTX for Spaces

In this release the error correction algorithm used by the device when connected to Spaces is based on RTX. This allows the allocation of the calls in the Spaces backend to be optimized for better video performances.

Video Call Stats Showing H.264 RTX

Pexip Provisioning

In this release it is possible to associate the device with a Pexip account, to automatically receive the configuration for the device.

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If you have a valid subscription with Pexip and you tied your Avaya device to this subscription, the device can automatically connect to the Pexip SIP Cloud Service to be provisioned. Therefore, the device will be: - SIP registered to the Pexip SIP cloud service, - able to both make and receive SIP calls, - able to automatically receive the list of Contacts from the Pexip Cloud service (LDAP directory).

How to Associate Your Endpoint to a Pexip Subscription

The Pexip Provisioning method supported in this release is based on tying your Avaya endpoint to your existing Pexip subscription using the “Serial Number” of your endpoint. You can retrieve the Serial Number of your Avaya endpoint in the external case label, or navigating to

[GUI] CONFIGURE > ABOUT> SERIAL NUMBER

[WEB] [ADMIN LOGIN] HOME PAGES>SERIAL NUMBER

To associate an endpoint via its Serial Number to a Pexip Subscription, please contact • Your Pexip authorized support representative (https://www.pexip.com/gold-partners) or • Pexip itself (https://www.pexip.com/contact) and provide the Serial number of your Avaya endpoint. To receive support from Pexip, visit “https://help.pexip.com”

How to Activate Pexip Provisioning for your Endpoint

Follow the configurations steps in the Quick Setup up to the selection of “Pexip Provisioning”

[GUI] CONFIGURE >QUICK SETUP

[WEB] [ADMIN LOGIN] BASIC SETTINGS> QUICK SETUP

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Pexip Provisioning in the Quick Setup

Press “Activate” to activate your subscription. If you have a valid subscription with Pexip, your device will be automatically configured to connect to the Pexip Cloud Service as SIP endpoint. The device will also automatically receive the list of Contacts from the service (LDAP directory).

Pexip Provisioning Activation

Once provisioned by Pexip, you can verify the device status and check last time the configuration was updated.

[GUI] CONFIGURE > SYSTEM STATUS

[WEB] [ADMIN LOGIN] HOME PAGE If the Automatic Synchronization is enabled, the provisioned parameters will be updated every switch-on and then periodically, according to the time interval provided by the Pexip Server

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Pexip Provisioning Status – Provisioning with Automatic Synchronization

You can also disable the automatic sync of parameters.

Pexip Provisioning Status – Automatic Synchronization Disabled

While the device is provisioned, even if the Automatic Synchronization has been disabled, the following parameters provided by the Pexip server or forced by the internal software in order to be compliant with the Pexip server cannot be changed or edited.

Pexip Provisioning – Locked Settings

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If you disable the Pexip provisioning, all the settings previously locked will be writeable again; you need to repeat the Quick Setup Wizard to restore the provisioning.

Pexip Provisioning Status – Provisioning disabled

Other Enhancements

• Removed the SNTP refresh time configuration, as now it is fixed. o Using SNTP refresh info timer received from server and the fixed one if both geolocation and SNTP are configured • IOT with Panasonic KX-VC1000 devices • Improved IOT with H.323 WebEx Cloud meetings • Improved IOT with DingTalk (Alibaba Cloud Video Meetings) o H.264 packmode = 1 is now supported o Receiving presentation now supported when connected to DingTalk SIP cloud service • Increased limit from 50 to 300 items loaded in Contacts from Remote Directory (in automatic mode) • Updated some BlueJeans, GlobalSign, Let_s_Encrypt e bjn.vc expired certificates • Improved support for Spaces (raise hand and large meetings)

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Control API Extension (AT Commands)

AT commands can be used to control XT Series or XT Series devices. The following commands have been extended or added since last major API documentation release. For full documentation, refer to https://support.avaya.com/downloads/download- details.action?contentId=C20143693548450_0&productId=P1430

Table 1: Recently Added or Modified Control API Commands

Version New/ Command/ Description Extended Indication XT 9.2.4 Extended TV Added tracking configuration and camera drivers for Advanced CU 11.3.0 Camera II and TC220 XT 9.2.4 Extended RI Streaming Configuration for RTSP CU 11.3.0 XT 9.2.4 New RL Spaces configuration CU 11.3.0 XT 9.2.4 New CO Added CO command to set Spaces meeting PIN CU 11.3.0 XT 9.2.4 Extended SCI Added SCI notification for Spaces meeting PIN CU 11.3.0 XT 9.2.4 Extended SF Added to SF command the new action T to activate/deactivate CU 11.3.0 tracking functionality

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Software Upgrade & Downgrade

This section explains how to upgrade or downgrade XT Series software.

Signed Software Packages

Since release 9.0, XT Series software packages are signed by an Avaya Certificate Root Authority recognized by the XT Series. Only verified signed software packages will be accepted by XT Series once upgraded to this release. A software package will be installed only if XT verifies that: • The software package is signed by Avaya IT Root Authority and produced by an authorized build server. • The software package content is not tampered or changed in any way. For this reason, the XT Series upgraded to 9.0 releases will no longer accept by default software packages which have not been signed. This means that to downgrade XT Series to a previous version you must manually disable the verification of the downloaded package signature. Browse to:

[GUI] CONFIGURE >ADVANCED>UTILITIES>REMOTE ACCESS>DOWNLOAD

[WEB] ADMINISTRATOR SETTINGS>UTILITIES>REMOTE ACCESS>DOWNLOAD o Verify Signature: Yes*/No.

Important • The Verify Signature option does not apply to recovery mode. It is not possible to force an XT version 9.0 or higher to accept an unsigned package when in recovery mode. See Known Issues, “Software Upgrade & Downgrade” section and the table below.

Important • The signed package version cannot be uploaded directly on an XT running a version 8.3.x or earlier by USB or XT Web interface or AT interface or iView. You need to use a special unsigned package in this case. Ask Customer support to receive an unsigned package.

Table 2: XT Software Update Verification Table

XT Mode Recovery Mode Normal Mode SW update done by PC USB PC/Management USB/AT/WEB XT <= 8.3.x: XT <= 8.3.x: XT <= 8.3.x: XT <= 8.3.x: Unsigned package accepted accepted** accepted accepted (8.3.x) XT >= 9.0: XT >= 9.0: XT >= 9.0: XT >= 9.0: not accepted not accepted not accepted* not accepted* XT < 9.0: XT < 9.0: not accepted not accepted Signed package accepted accepted (9.0 or higher) XT >= 9.0: XT >= 9.0: Accepted accepted

*By default, an unsigned software package is not accepted. You can force the system to accept an unsigned package by setting “Verify Signature” to No. ** XT7000 does not accept the package due to memory capacity.

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How to Upgrade XT Series to a New Build

Software upgrade packages named XT5000_Vx_y_z.exe can be used only to upgrade Avaya XT Series XT500/XT4300 and XTE240 Codec Units. They cannot be used to upgrade XT7100. For XT7100, use XT7000_Vx_y_z.exe. In the rest of the document XTn000 will be used to refer to the proper SW package.

To upgrade the software of an XT Series Codec Unit there are several methods: • Automatic Upgrade Over the Air (OTA Upgrade) – New in 9.2.2 • Upgrade via PC • Upgrade via USB key • Upgrade via a Web Browser • Upgrade via Equinox Management For OTA upgrade, the software is automatically obtained by the device directly from the support site. For all the other methods, before proceeding, assure to save locally the new software package that you downloaded from the support site https://support.avaya.com/products/P1410/avaya--video-conferencing-xt-series/All (Downloads Tab) from the Avaya PLDS (https://plds.avaya.com) or that you received from Customer Support. Search for XT Series in the Support by Product Tab of the site.

Avaya Support Site

Important • Before upgrading it’s always suggested to back-up the previous system configuration from Diagnostics > Utilities > Configuration > Export. • To check the build installed in your device, see Configure > About in the device GUI/Web interface.

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• For any issue appearing when using a software package please contact Avaya Customer Support opening a Service Request at http://support.avaya.com and providing o the system CS Package (Web > Diagnostics> Utilities >Customer Support Package: press Create and download the newly created package to your computer) o the detailed description of the issue occurred (see also https://support.avaya.com/ext/index?page=content&id=FAQ116051)

Caution • Do not turn off the system until the upgrade procedure is completed. • If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but repeat the procedure as suggested by the Codec User Interface. • The front camera LED may rotate repeatedly while upgrading. • If the GLAN interface or the Wi-fi interface of the device is not reachable anymore, put the .exe upgrade package into a formatted USB key and insert it into the USB socket (see Upgrade via USB).

Upgrade Over the Air (OTA Upgrade) – Interactive Mode

This release allows the XT Series devices to receive new software upgrades through an Internet connection. An over-the-air upgrade (OTA Upgrade) is the delivery of new software releases to your Avaya XT Series device over a network connection. When OTA Upgrade is enabled, you are alerted that a new release is available as soon as it is published by Avaya on the support site. You can then check the changes in the release and decide if you want to install it on your device or not. OTA Upgrade can be disabled in

[GUI] CONFIGURE > ADVANCED > [ADMINISTRATOR PIN] > UTILITIES>REMOTE ACCESS>DOWNLOAD

[WEB] [ADMIN LOGIN] ADMINISTRATOR SETTINGS> UTILITIES>REMOTE ACCESS>DOWNLOAD

• OTA Access Enabled: Yes*/No. Enable HTTPS access to OTA upgrade info on the public internet, to alert the user that a new release is available to upgrade the device.

Important • The device will give a warning if your software license does not cover the upgrade to the new release. • You can upgrade anyway and use the new release (full features) for 30 days of real usage, not calendar. You can downgrade to a previous version any time.

• When a new release is available, an icon will be displayed as below on the UX Home page. A similar notification is available on the Web interface.

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• To install the proposed build, press Install and check the progress on the screen. • From the web interface, click on the green icon in the home page.

• Press Install once, and wait for the progress to appear

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• At the end of the upgrade, press F5. It will take several minutes for the system apply the upgrade and to be online again.

Important • If you set a password for the download, the OTA upgrade will fail.

Upgrade via PC – Interactive mode

Release 9.x improves security when upgrading. Since 9.0 version, XT Series software packages are signed by an Avaya Certificate Root Authority recognized by the XT Series. Only signed packages will be accepted by XT Series once upgraded to this version (see XT Software Update Verification Table). Software upgrade packages named XT5000_Vx_y_z.exe can be used only to upgrade Avaya XT5000/XT4300/XTE240 Series Codec Units. Software upgrade packages named XT7000_Vx_y_z.exe can be used only to upgrade Avaya XT7000 Series Codec Units. To upgrade the software of an Avaya XT Series Codec Unit: • Save the XTn000_vx.y.z.exe file containing the XT Series Software in your Windows PC • Verify that the PC is connected to the network in wired mode (otherwise the upgrade process can be very slow when using a wireless connection) and that it can ping XT. • Double click the version .exe file. Below application will be launched. • Insert IP address of the XT to upgrade in the Codec Unit IP address field. • Press “Start” button in the app.

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Software Upgrade Application

• Do not turnoff or unplug XT, until it completes the upgrade. • The application will signal that the software package transfer is completed. Wait until the XT applies the updates contained in the package and restarts, by checking the progress on XT’s graphical interface (monitor screen). • This procedure is completed when you see the initial graphical menu displayed continuously for at least one minute after a restart. • If the XT does not restart but it shows an indication to repeat the upgrade, press the “Start” button again.

End Upgrade Message

Caution • Do not turn off the system until the upgrade procedure is completed. • If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but repeat the procedure as suggested by the Codec User Interface. • The system LED may blink repeatedly while upgrading. • If you are upgrading from a 3.0/3.1 version of XT5000/XT4000, the upgrade procedure may reboot more than once while upgrading. A 30 to 40-second interval may occur between the reboots. • If the GLAN interface is not reachable anymore, put the .exe upgrade package into a formatted USB key and insert it into the upper USB socket.

Important • Since version 9.2 is a Major Release for Avaya XT Series, a new license might be required for this upgrade if the endpoint is not under Maintenance Contract. • The codec can in any case work in preview mode without a license for 30 days (Power ON time – countdown is suspended when the system is OFF). • Before upgrading it’s always suggested to back-up the previous system configuration from Diagnostics > Utilities > Configuration > Export. • To upgrade the XT to a version 8.3.2 or higher using the USB key, a version 8.3.2 must be already installed on the XT. You cannot upgrade directly from 8.3.0.x to 8.3.2.x using the USB Key. • To upgrade from an USB key, the version file must be named XT5000 Vx_y_z.exe or XT7000_Vx_y_z.exe. An optional _U suffix can also be present if the package is unsigned. Do not change version file name, otherwise the package will not be recognized. • For any issue appearing when using this software package please contact Avaya Customer Support opening a Service Request at http://support.avaya.com and providing • the system CS Package (Web > Diagnostics> Utilities >Customer Support Package: press Create and download the newly created package to your computer) • the NetLog capture (if the problem can be easily reproduced vs. any external third- party IP device) • the detailed description of the issue occurred (see also https://support.avaya.com/ext/index?page=content&id=FAQ105903)

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Important • If your Codec Unit was configured to use 97, 98 or 99 as remote-control codes, you will no longer be able to set these codes after upgrading to 9.x version. Please configure your Codec Unit and Remote Control to use a different code in the range [1...96]. (See Remote Control Shortcuts).

Upgrade via USB key – Automatic Mode

• Save the XTn000_vx.y.z.exe file containing the software package in an USB key or storage. Supported formats are FAT32 with MBR, EXT3 • Plug the key in the back of the codec unit when it is not in a call. • To upgrade from an USB key, the version file must be named XTn000_vx.y.z.exe (XT5000 or XT7000, according to your model). Do not change version file name, otherwise the package will not be recognized. • Do not turnoff or unplug the codec unit, until it completes the upgrade. • The application will signal that the software package transfer is completed. Wait until the codec unit applies the updates contained in the package and the device restarts, by checking the progress on the device graphical interface (monitor screen). • This procedure is completed when you see the initial graphical menu of the device continuously for at least one minute after the device is restarted.

Upgrade via Web – Automatic Mode

• Save the XTn000_vx.y.z.exe file containing the software package in your computer or mobile storage • Open a Browser on your computer or mobile device • To login into the Codec Unit with a web browser, browse to https:// • The default credentials are User: Admin, Password: 1234 • Using the Web Client, go to Administrator Settings > Utilities > Software Update and press Next • Browse for the file (.exe) saved locally on your computer and upload it to the web browser. Once uploaded press Upload-Install. • The file will be uploaded to your unit (Status percentage shows how many bytes have been transferred) and then installed. • Follow the progress of the update on the web browser. At the end of the installation the web client might disconnect. Wait automatic reconnection or press F5. You might need to login again.

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Software Upgrade via Web – Choose Upgrade Package

Upgrade via Equinox Management – Automatic Mode

• Your endpoint must be added as managed endpoint in Equinox Management

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• Save the XTn000_Vx_y_z.exe file containing the software package in your computer or mobile device. • Open a Browser on your computer or mobile device • Login to Equinox Management. You need to know the Admin credentials. • Select your CU under Endpoints • Click the Manage button and chose Upgrade Software

• Follow the Upgrade Software Wizard instructions to choose the SW package (.exe), upload and install it

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Software Upgrade via Equinox Management

Downgrading from this Release

Downgrading to earlier releases could be unsupported by some Avaya XT Series products or in some conditions. In particular: In 9.x standard mode, you need to disable “Verify signature” to downgrade from this release to an 8.3.X or older release. Browse to:

[GUI] CONFIGURE >ADVANCED>UTILITIES>REMOTE ACCESS>DOWNLOAD

[WEB] ADMINISTRATOR SETTINGS>UTILITIES>REMOTE ACCESS>DOWNLOAD

• Verify Signature: No. In 9.x recovery mode, you cannot downgrade to 8.3.x or use an unsigned package. The Verify Signature option does not apply to recovery mode. It is not possible to force an XT version 9.0 or higher to accept an unsigned package when in recovery mode. See Known Issues, “Software Upgrade & Downgrade” section and the table above. • XTE240 cannot be downgraded to versions earlier than 3.1.1. • Avaya Branded XT Endpoint s cannot be downgraded to versions earlier than 8.3.0.61. • XT4300 cannot be downgraded to versions 8.3.0 or earlier. • XT7000 cannot be downgraded to versions earlier than 8.3.2.2xx

Important • If you reset a codec unit to factory defaults using a newer version and then downgrade to an earlier version, some new defaults could not be properly recognized by the earlier version. It is strongly suggested to execute again the reset to factory defaults after downgrading. See Known Issues, “Software Upgrade & Downgrade” section.

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Integrating with Other Components

Avaya Equinox®/Conferencing includes several new components, but XT Series also supports components of the previous Avaya Scopia® Solutions.

Table 3: Solution Compatibility

Minimum Current Solution Component Name Previous Solution Component Name Version Avaya Equinox® Management Scopia® Management 8.3.9* Avaya Equinox® Media Server -- 8.5 (Elite 7000 + AMS+ WCS) Scopia® Elite 6000 MCU Scopia® Elite 6000 MCU 8.3** Avaya Scopia® Desktop Server Scopia® Desktop Server 8.3.9 Avaya Equinox® Streaming and Recording Scopia® Recording Server 8.3* Server (AESR) Scopia® Mobile (iOS/Android) Scopia® Mobile (iOS/Android) 8.3**** Avaya XT Series Scopia® XT Series 8.3 Avaya CU360 - 10.x Avaya Scopia® XT Desktop Server Scopia® XT Desktop (SMB solution) 8.3.9 Avaya Equinox® H.323 Firewall Traversal Scopia® Path Finder 8.3 Avaya Aura Presence Server Avaya Aura Presence Server 8.x Avaya IPO for Presence, One-X Portal for Avaya IPO for Presence, One-X Portal for IPOffice 10.x IPOffice Avaya Workplace - 3.8

* Conferencing Management 9.0 is required for Auto-Provisioning

Important • It is always recommended to update the Avaya Equinox®/Conferencing to the latest release. • Solution wide features like Mobile Link or Auto-Provisioning require that the Avaya Equinox®/Conferencing (as a whole) is up to date and all components support those features. Please refer to the release notes of the specific components for details.

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Resolved Issues

Version 9.2.4.130 of the Avaya XT Series includes resolved issues from previous GA version v9.2.3.12.

Table 4: Resolved Issues

Release Case Number/ Description of Issue Ticket ID 9.2.4.0130 RVXT5000-2838 OTA version update didn't work on HTTPS URLs In an Avaya Conferencing meeting, XT Cannot mute/unmute himself by using the Avaya three- 9.2.4.0130 RVXT5000-2833 way mic pod RVXT5000-2834 Issues when automatically creating multiple .mp4 files during a long USB Recording session 9.2.4.0130 1-17410882590 spanning multiple hours 9.2.4.0129 RVXT5000-2830 MAC Address of XT phone is not shown correctly on Sentinel Web XT shows raise hand icon incorrectly although admin doesn’t enable setting for raise hand 9.2.4.0128 RVXT5000-2824 function to start meeting 9.2.4.0128 RVXT5000-2815 POD mute - unmute in Spaces meetings not working as desired The XT should be able to display the video presentation received from the DingTalkMCU when 9.2.4.0128 RVXT5000-2820 connected to its SIP cloud service Admin cannot get logs of CU, XT on Iview page with error "Failed to retrieve support logs and 9.2.4.0128 RVSM-14404 network trace” via AT command XT does not transmit audio in a Spaces Meeting with "Prevent Unmute" active if joining meeting 9.2.4.0127 RVXT5000-2807 when already in mute. 9.2.4.0127 RVXT5000-2808 XT cannot join Spaces Meetings if the location contains a trailing ";" RVXT5000-2739 When TX Presentation starts Flex, V03 Camera loses its Zoom position 9.2.4.0126 GA 1-16987840012 9.2.4.0126 GA RVXT5000-2781 Camera Preset Recalling camera USB not in the right place if coming from a different source 9.2.4.0126 GA RVXT5000-2795 XT endpoint receives black sharing content from Presenter

9.2.4.0125 RVXT5000-2560 File description is not visible for files in the last raw in recording page

9.2.4.0125 RVXT5000-2707 The scheduled meeting is cut off on XT GUI when XT has at least 4 scheduled meetings The Virtual Room Name is overflow of Next Meeting pop-up border when VMR has very long

9.2.4.0125 RVXT5000-2708 name Inconsistent behavior between XT UI and XT web Interface when user enters wrong pin of

9.2.4.0125 RVXT5000-2774 protected Space meeting on XT XT’s web interface shows warning message incorrectly when he edits FQDN from calendar’s

9.2.4.0125 RVXT5000-2788 FQDN list XT’s web interface shows Boxes are overwritten on frame cover and address long is truncated

9.2.4.0125 RVXT5000-2789 from contact page Web interface displays incorrectly when changing language into some languages after added

9.2.4.0125 RVXT5000-2793 email

9.2.4.0124 RVXT5000-2764 Specific device - XT7000 see black instead of Whiteboard content "Easy to Start" auto-configuration fails using the non-standard syntax as per some customer

9.2.4.0124 RVXT5000-2787 deployment The notification about scheduled meeting start time is cut on XT GUI when schedule meeting

9.2.4.0123 RVXT5000-2705 with long Virtual Room Name

9.2.4.0123 RVXT5000-2765 XT7100 endpoint receives black sharing content from Presenter

9.2.4.0123 RVXT5000-2766 “Recording in progress” is kept still on web interface although XT disconnected meeting RVXT5000-2770 9.2.4.0123 NTP Refresh Time not working 1-17133134309 Web user interface- Icons are disappeared in Participants page when Endpoint enables mute,

9.2.4.0123 RVXT5000-2772 privacy H323 WebEx Cloud meeting mapped on "dom.se" domain - cannot joined the call through "URI 9.2.3.0123 AXT3100-1921 Dialing"

9.2.4.0122 RVXT5000-2785 SIP Interop issue with Panasonic KX-VC1000 devices

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Release Case Number/ Description of Issue Ticket ID

9.2.4.0120 RVXT5000-2762 Not consistency for displaying lecturer mode from XT’s roster list between GUI and web interface

9.2.4.0114 RVXT5000-2727 TC220 camera tracking points to the wall when mute is set

9.2.4.0106 RVXT5000-2704 Web interface displays incorrect when XT changes long name 9.2.3.0023

RVXT5000-2681 JSCSDK client doesn't see sharing of XT endpoint once XT steals paused sharing 9.2.4.0124

9.2.3.0023 RVXT5000-2782 Cannot send presentation if whiteboard is active 9.2.3.0022 RVXT5000-2761 Unexpected reboot while presenting if a recurrent meeting (with everyday flag) was scheduled in 9.2.4.0122 1-17134218066 Equinox Meetings

9.2.3.0020 RVXT5000-2752 XT (any release) no longer able to get Spaces QRCode or to join Spaces Meetings

9.2.3.0019 RVXT5000-2725 Automatic software update for FlexV04 failed

9.2.3.0018 RVXT5000-2721 1-16927853642 - Wrong Meeting Time Limit Message SIP user was registered but XT doesn’t display mode SIP name when XT sets System Name

9.2.3.0016 RVXT5000-2657 Display Mode is automatic RVXT5000-2713 9.2.3.0016 Unable to resolve any *.local domain FQDNs 1-16319927601 In a Spaces meeting, XT participants sometimes do not receive presentation if the sharing was

9.2.3.0015 RVXT5000-2711 stopped and restarted by another XT/CU participant RVXT5000-2712 I/O Connection > Audio Inputs> General>Audio Inputs Management set to AUTO should disable 9.2.3.0015 analog/digital audio-out when an USB headset is plugged (in addition to HDMI)

9.2.3.0014 RVXT5000-2685 Cannot make call to CU360/XT when System Unicode name contains quotation marks (")

9.2.3.0014 RVXT5000-2699 XTs is stuck or XT cannot see his video and cannot see presentation after changed video source

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Known Issues

Avaya performs effective testing of each software version. Patch software may be available to fix known issues of this software version. Please contact Avaya’s Customer Support Service for further information. This section details the list of known issues for this version. Issues are common to Avaya XT Series if the model is not specified.

Table 5: List of known issues in this version

Case Number/ Description of issue Solution/Workaround Category Ticket ID Echo cancellation issue when audio out of HD2 is enabled (HD2 is connected to a track of In Configure > Advanced > I/O Connections > Audio the XT audio mixer) and HD2 – Outputs > Tracks > Outputs from tracks: Set HD2 audio output is heard in the to Off. room through loudspeakers or a monitor. Echo cancellation issue when Connect the single monitor to HD1. HD2 should be

using HD2 as single monitor used only as additional monitor. If the borders of the graphical menus are not fully visible, select Configure > Quick Setup from the Main menu. Select Next in the Quick Setup to adjust Some HD monitors crop the how the menu is displayed in the monitor. You can

output. also resize the local and received presentation on the additional monitor from the web interface. System Setup Select Administrator Settings > I/O Connections > Monitor > Graphical Adjustments. It is strongly suggested to use two monitors of the Additional monitor/Cloned same Vendor/Brand/Model, with the same settings. monitor may become black In particular, do not m 1080p/720p monitors. during the call During a call, do not change monitor resolutions and do not connect/disconnect monitors Placing the camera on top of the QC#12897 system may cause the system to Place the camera near the system. overheat and reset. SI #161693: [Executive] During The warning appears because the XT Control the XT Control app installation application is not signed: continue with the QC#20476 (using Internet Explorer) installation since the content is not harmful for the appears a security warning PC. about an 'unknown' publisher. In Recovery Mode, only lower slot can be used to plug an USB key for software upgrade Sometimes the system displays RVXT5000-1118 black video when forced to start Disconnect and reconnect XT power supply in recovery mode Recovery Mode In Recovery Mode, you can only use HD1 monitor and Ethernet QC#11258 cable connected to GLAN1. A

QC#25349 message 'Starting System…' appears for about 50 seconds at system start up. Connect the camera when the Codec is turned off. Assure that the Visca cable is connected. Then turn on the codec and go to I/O Connection, cameras>Restore defaults. Camera is not recognized or is All cameras Restore defaults assures that the optimal defaults not working properly. are loaded for the camera. Assure to follow this I/O Connections procedure especially when changing the main camera from a model to another. For TC220, see also next row. When in auto-tracking mode This is by design. To apply parameters, disable auto- TC220 Tracking manual parameters are not tracking, change parameters, and enable again the Camera applied auto-tracking.

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The camera does not turn on XT4300 the standby led when the codec unit is in power off Changing camera driver mode from automatic to manual (or the reverse) or changing the camera cascade setup requires following a specific procedure: see below. In I/O Connections>Cameras>General, select Driver mode as Automatic if all the cascaded cameras are of the same model. Otherwise, select Manual and select manually the proper Driver for each camera input, in the order in which they will be cascaded. Disable all the intermediate inputs that will not be cascaded. Cannot change camera cascade Power off the system. driver mode or Insert the three connectors of the special cable for connect/disconnect/change Cascade cameras the first camera to the sockets on the back of the cascaded camera order on the first camera; pay attention to insert the 8-pin fly. connector to the IN RS232C socket of the main

camera. Connect a crossed VISCA cable from the OUT RS232C connector of the first camera to the IN RS232C connector of the second camera. Repeat with additional crossed VISCA cables if you have a third camera for XT7000 or more cameras when using an XT camera switch. Connect each additional camera to its power source and to XT HD or DVI input, or to the proper HD slot of the XT Camera Switch. Power on the system. Flex camera can be cascaded only as last camera in the chain. Some older Flex camera models do not support cascading. Please check that the Flex Flex Camera for camera (Model VC-B20DRV) cascading serial number (available in a label on the bottom of the camera as aside) is higher than V13C04411 or is in the format V13xxyyzzzz (without any letter). USB cameras must be plugged in the upper USB slot The USB camera is not detected available in the XT rear panel.

The Audio Input HD could not QC#19134 work properly if its field 'Echo canceller' was set to 'Yes'. When restoring the system to factory default settings, the QC#16369 screen may appear black for a long time. Cancelling the screen saver QC#16506 while it is activating can cause the camera to move. SI #161991: [Executive] Sometimes the XT Control Close the XT Control application before any changes application could not realize the QC#20697 are going to be applied into the Windows OS menu changes applied into the Control Panel > Display > Screen Resolution. Windows OS Screen Resolution menu. Analog/Digital DVI PC resolution 1280x960 could be treated as

720p or 1080p (encoding/detected format). SI #161841: [Executive] XTE240 local PC video could flash when This issue belongs to the Windows ('Aero') preview the PC user moves between feature when selecting/moving between QC#20566 different PC active applications different/open PC application windows and could and the XTE is configured to be appear with any third party 'Extended'/Second PC the 'Extended'/Second Monitor Monitor. of the PC.

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Audio transmission/reception could be choppy when using RVXT5000-615 Connect USB headset to lower USB port. USB headset connected to upper USB port. Sometimes the system is turned on, but the camera image is not Unplug and then pug again the Camera power QC#25198 present. This is more frequent connector or use a Flex/Deluxe camera. using the XT camera switch, for the first camera. Issue with an input of XT camera QC#24231 switch due to noise on this input Disable unused video inputs on the XT in no video signal conditions. The information about the HD1/HD2 cameras or audio Select the HD1 or HD2 input to see its diagnostic XT7000 Series inputs are available only for the info. last selected HD1/HD2 input To speed up PTZ to camera presets with XT Flex Camera a brand-new approach has been [XT4300] When upgrading to implemented since 8.3 FP2. This new this version, Flex camera presets RVXT5000-1202 implementation significantly improves customer assigned using 8.3.2.56 are lost experience. Please note that when updating to such and must be configured again. new firmware version all previously set presets will be lost and must be re-configured. When connecting different To avoid any trouble, configure right driver for any model camera in daisy chain camera, then turn off the system, connect cables there could be some according to the configuration and then turn on the configuration trouble about system. video input format. In local presentation mode, the XT7100 endpoint can capture 4K and 1600x1200 resolutions from its HD1 input (when configured to be used for presentation). HD1 as When not in local presentation presentation on mode, 4K input is downscaled at XT7000 1080p, while 1600x1200 is downscaled to 800x600. Please note that the signal format connected to HD1 must be YCbCr 422 for any resolution higher than 1080p. IPO 9.1 and 10.0 require Third Use a 3rd Party SIP License to register that XT SR 1-11610561268 Party license for Avaya XT4300, Endpoint as a SIP device to an IP Office system XT7100 and XTE240 endpoints To receive audio/video/content in SIP (when not registered) and H.323 calls it is needed to open proper ports in the FW/NAT of your network, The endpoint can send following WebEx instructions available at audio/video/content to the https://help.webex.com/en-us/WBX264/How-Do-I- WebEx Meetings meeting in a SIP or H323 call, Allow-Webex-Meetings-Traffic-on-My-Network but it does not receive any You must also open the NAT/FW ports that are audio/video/content specific for SIP and H323 media, TCP and UDP, as described in Additional References, Security Port Matrix. When registered to IPO 10.0, Configure IPO 10.0 with “MediaSecurity=None” to Avaya XT7100, XTE240 and IPOFFICE-109632 the extensions associated to those endpoints to IOT XT4300 endpoints do not enable presentation towards them. receive presentation Cisco SX80 TC7.2.0 is not able to Disable AES256 on XT or place outgoing call from receive SIP TLS incoming calls if Cisco to XT. XT is configured with AES256. The XT doesn't display the QC#26789 message to be in call hold when JIRA-57114 Flare iPad is put in hold Using Polycom MGC50 (v QC#2766 8.0.2.6) sometimes H.239 presentation does not function. Polycom diagnostics incorrectly QC#2981 identifies XT Series systems. Incident #16384-10505: Remote QC#11493 camera switch from HDX to

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XT5000 and reverse is not performed. Issue reported to Polycom. Cisco C20 cannot control the QC#2964 XT5000 camera in H.323 calls. Polycom MGC systems (v9.0): XT For low bit rate calls (up to 256Kbits), set the Series does not receive the maximum call rate of the XT5000 to 2M (the same video stream when it is max. rate as MGC) in the Administrator Settings > QC#6665 connected to MGC with default Call Preferences page. settings (reference Pivotal For 384Kbit- 2Mbit calls: In the MGC Advanced #16384-7589). Properties page, deselect Auto Video Bit Rate. LifeSize Express LS_EX1_3.0.7 (2) produces corrupted audio in SIP Update LifeSize Express to latest version. As a calls with audio coding based on temporary alternative, disable G.722.1 from the QC#5567 G.722.1 Annex C, 48 kHz. web interface by navigating to Administrator XT Series cannot establish Settings > Calls > Preferences > Audio incoming point-to-point SIP calls if H.264 coding is used. IOT issue with Tandberg/CISCO Disable H.264 High Profile on XT5000. Configure > QC#16828 MXP1500. Advanced > Preferences > Video Reported to Tandberg/Cisco. The Tandberg/CISCO MXP1500 does not send video to the as QC#17464 Disable H.264 High Profile on XT5000. soon as a call is started. Reported to Tandberg/Cisco. Avaya 10x0(LifeSize) v4.8 issue. Avaya Integration Rad #57 [XT/SIP]: An XT5000 registered Upgrade Avaya 1000-series endpoints to version 4.9 QC#16857 with SIP cannot share content or higher. (via BFCP) with Avaya 1000- series endpoints. Cisco C20/SX20 SIP presentation QC#22592 interoperability issue when it Upgrade CISCO C20 to latest version. QC#22593 placed a call towards an XT5000 MCU If XT is configured with Unicode RVSM-5252 name, the ECS rejects the H.323 Use a plain ASCII name for XT call Tandberg MXP Series Configure > Advanced > Protocols > SIP > TLS > QC#26201 interoperability issue when Enabled =No placing SIP TLS calls. Presentation, sent in WCS mode from an XT, is sent black from RVELITE-6045 MCU7000 to other XT (8.3.x or not in WCS mode) When Avaya B109 is connected to XT as USB audio device, only Avaya B109 Volume+/- keys have an effect on the endpoint. You cannot dial a recent incoming ISDN number from the QC#9510 Dial the ISDN number manually. Recent Calls list. (Incident #156601) To make an ISDN Voice-Only call, perform the following procedure: From the web interface, select Administrator In a Call Before making an ISDN voice- Settings > Calls > Preferences > ISDN and change the only call, you need to first Service Mode to Manual. QC#9509 change the service mode to Insert a different Service Code for 64K calls. manual. Add the same Service Code to the Gateway Service (Incident #156599) Prefixes List and specify the type as voice-only. Dial the ISDN/PSTN number and select 64K as the required Call Rate (Advanced call options). Advanced conference features Check that your XT can access the meeting roster (meeting roster, Equinox (you should see Local – Your XT Name listed in XT recording, meeting UI, Participants tab). If this entry is not available, Equinox/Scopia management via UI, web please check that your solution is 9.x and invite XT In a Meeting Conference collaboration, chat via SC and as sip participant in the meeting (you can invite XT Features web) in an Equinox/Scopia by dialing xt@xtipaddress in your Equinox client, or Meeting are available only if XT sip: xtipaddress in Scopia desktop/mobile clients) or is managed by the iView hosting ask your Equinox Solution IT reference to add XT as

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the meeting or the solution is managed endpoint in the Equinox Management 9.x and the call is sip server. MCU6000 doesn't correctly manage the XT video privacy Configure > Advanced > System > Customization > MCURVELITE-3000 option (auto or hide video) Set Privacy Options = Image when in a sip call If you are using multiple monitors and there is no

presentation, you cannot select the PIP layout. When connecting to a XT embedded meeting not as first The camera of the active speaker in the embedded RVXT5000-131 terminal, the arrows in FECC MCU can be moved anyway page are not displayed after "Control Far" selecting. XT cannot send or receive presentation if there is only one QC#22715 XT Desktop Client in the conference and that Client does not have a webcam. Embedded MCU license cannot be enabled on systems with CPU version lower than 2.0 To downgrade XT to a version 8.3.X or lower, you must manually disable the “Verify Signature” option XT Series refuses the downgrade in the Download menu for normal mode. For Downgrading to to a not signed version (8.3.X or recovery mode it is not possible to downgrade to an unsigned versions lower) in regular mode or in unsigned version. You need to use a signed version recovery mode. for recovery mode and then disable the above option and downgrade the XT to previous version. If you are updating a system with PIC firmware rev 33 (implemented in versions up to Disconnect and reconnect the power jack QC#18364 v3.1.019), the system might connector. keep rebooting, and the Codec Unit’s LED or logo blinks 3 or 5 times as an error code. If you change parameters with a newer version, or load factory defaults with a newer version, some parameters could be not properly managed by earlier Reconfigure the parameter to the default value or versions when downgrading. restore the previous version backup configuration For instance, new gatekeeper after downgrading, especially if you changed QC#26658 configuration supporting DNS parameters with the new version or loaded default SI#169789 Software name is not available in previous values/factory defaults with the new version and Upgrade & version, so when downgrading then downgraded the system. Downgrade you must configure gatekeeper again. The same for the TLS configuration and similar settings. Uploading a SW package into the XT codec through USB key is not possible - whenever the SW Package is not newer than the one already running - when trying to upgrade from v8.3.0.x (or older) to a v8.3.2 or higher; in this case it’s firstly RVXT5000-804 needed to upgrade to any v8.3.2.x using a Windows PC - when a password is set for the software upgrade - when the *.exe package copied into the USB Key has been renamed to a different name than XT5000_Vx_y_z.exe or XT7000_Vx_y_z.exe

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- when the *.exe package is not contained in the root directory of the USB key. Network negotiation issues Always configure Autosensing in both the XT and QC#18670 occur on both ports when using the GLAN Port. QC#19192 specific network equipment, like Alternatively, you can limit the auto negotiation SI#8192-14380 CISCO C2960. mode to 100/Full or lower. In few/random cases the XT Set the Speed/Duplex Mode to 'Automatic - Up to QC#16278 does not get the IP Address in 100/Full' or lower. permanent way from DHCP. The system may not function QC#18450 properly after modifying the Reboot the system to apply the update. network settings. To execute commands when using a telnet connection to port QC#18671 60123, press 'Enter' twice after each command. Network The XT GUI displays the un- correct network information when detaching and attaching QC#26262 the cable very quickly while using an old Aethra DHCP server. Mac address conflict can be This configuration is not supported by the endpoint. displayed when connecting the Please connect each GLAN port to a different two GLAN ports to the same subnet. subnet The Quick Setup wizard connects to some Internet public geo-localization services to determine the XT could not automatically system location and time zone. The availability of determine your country or time such services is not guarantee. When using a proxy zone correctly. to connect to the Internet the results could be not accurate. Telepresence triplet cannot When setting up a Telepresence system, it is work properly (if configured strongly recommended to use static IP addresses for with dynamic IP addresses) the three endpoints. when their addresses changes. Connect to the Telepresence Master using a Web Telepresence Telepresence higher than 8.3.X Browser from your computer (Windows or Mac) and cannot be calibrated or download the updated package for the Calibration

configured using a previous application. The version of the application can be calibration application. checked by pressing F1 for Windows (or CMD+1 for Mac) when the application is running. Your recording can become corrupted if USB key is Stop the recording before unplugging the USB key. unplugged while a USB recording is in progress. When recording the additional monitor shows the same video as the main monitor Recording license cannot be enabled on systems with CPU version lower than 2.0.

Streaming is not supported on systems with CPU version lower than 2.0. USB Recording& • Check that the recording license is available. Streaming USB storage is not detected. • Check that recording on USB is enabled RVXT5000-2771 USB storage is detected but it • Check that the USB storge is formatted using shows 0 byte left. FAT32 with MBR, EXT2, EXT3, EXT4. Other formats could not be recognized or supported Save Recording status seems Verify that your Owner name and the Organization correct, but the file is not ID are correct. Transfer status shown by XT is available in AESR. relative to FTP transfer. USB Recording in a telepresence system will record only master To properly record a telepresence session, use RVXT5000-2109 codec content and force a single Network Recording monitor scenario on the master. It is not possible to activate Screen Link while playing a video from the USB key.

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When recording is active or the HD1 monitor is duplicated, it is not possible to select the single Snapshots & Web source to snapshots. The

Video content of the whole screen will be captured. Web Video is not supported on CPU lower than 2.0. Automatic acoustic pairing (or Sonic Paring): this option on a PC/Mac or mobile device will generate an ultrasonic sound (around 18 kHz, preceded by an audible short beep) that can be detected by a nearby XT (using 3-way pod or 1-way pod) for acoustic pairing. A list of all the detected XTs will be displayed, together with their status (represented by icons). Detected XTs automatically wake up from standby mode to display on their screen the title bar with their name and IP address. The automatic pairing (by Screen Link sound) is possible only in quiet Mobile Link meeting rooms or offices where: To use Sonic Pairing functionalities, please add a 3- Sonic Pairing Collaboration way or 1-way microphone pod to your XTE or select • the laptop is on the same Control the XT manually. table as the XT microphone

pod • the distance between the pod and the laptop is not more than 1.5 meters away from a 3-way pod, or 1 meter using the 1-way pod • there are no relevant obstacles between the laptop and the pod. • XTE240 built-in microphone embedded in XTE240 camera cannot detect the pairing sound. • Avaya HC020, Avaya HC050 and most USB cameras cannot detect the pairing sound.

When XT is registered to or managed by Scopia® Scopia® Mobile Link Management FP2, it could Upgrade Scopia® Management to 8.3.3.xx Management FP2 connect to the wrong meeting if invited by Mobile Link. When Screen Link is used as main video during a call (by selecting DVI camera), Screen RVXT5000-1288 Link is stopped when receiving a presentation and the DVI input is used in place of the Screen Link When Screen Link is used, audio Screen Link is a replacement for the DVI cable. To is not transmitted from PC/Mac share audio from PC/Mac to XT, you need to use a Screen Link to XT digital/analog audio physical connection. When a DVI content is displayed To activate Screen link from a different client, on XT or another Scopia® terminate presentation on XT by pressing Present or Desktop client or Equinox Client stop screen link from the client. Screen Link and has an active Screen Link Presentation priority is DVI/Screen Link. You need to DVI connection with the same XT, unplug DVI to have XT show Screen Link content. the Screen Link pairing will fail Please note that if you plug in DVI input while (the endpoint is listed with Screen Link content is sent or shown, it will be forbidden icon or manual automatically stopped. The physical connection is

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pairing will fail with "Endpoint used instead of the screen link (physical DVI plug unavailable" message). has precedence over screen link). To activate Screen link from a different client, terminate presentation on XT by pressing Present or stop screen link from the client. When a DVI/HD1 content is When Presentation Content is enabled on HD1, DVI displayed on XT or another Input is used for presentation only if no input is Scopia® Desktop Client/Equinox Screen Link and connected on HD1. Otherwise HD1 has the Client has an active Screen Link HD1 and DVI on precedence for presentation. connection with the same XT, XT7000 with Presentation priority with “Presentation Content on the Screen Link pairing will fail Presentation HD1” enabled is HD1/DVI/Screen Link. You need to (the endpoint is listed with Content on HD1 unplug both HD1 and DVI to have XT show Screen forbidden icon or manual enabled Link content. pairing will fail with "Endpoint Please note that if you plug in DVI or HD1 input unavailable" message). while Screen Link content is sent or shown, it will be

automatically stopped. If you connect HD1 input while DVI content is sent or shown, it will be automatically stopped. SNMP supported version is SNMPv1 for Traps and SNMPv2c SNMP is disabled by default to enhance security for reading info. SNMP SNMP default community Change default SNMP community names or disable RVXT5000-1243 names are easily guessable SNMP RVXT5000-1244 SNMPv1 is not secure SNMP is disabled by default to enhance security Manual Presence Status is forced to "Busy" when in a SIP

call when using IP Office as Presence and SIP Server. Offline presence status in not correctly displayed by XT when Select “Aura 7.1” in XT presence server type using Aura Presence Server 7.1 (pre-release) It is not possible to subscribe to As a workaround you can temporarily assign the Presence Avaya One-X accounts used by One-X Portal same account to another XT, subscribe to it from Portal for IP Office. clients. your XT, and then move it again to the client. Contacts are not notified of subscription requests. It is not possible to grant/revoke Avaya Aura subscription request. Presence Server XT endpoint must manually subscribe to other contacts to view their presence Only codes [1...96] can be used to control the codec. Remote Control Codes 97, 98, Codes 97, 98 and 99 are reserved to control the Remote Control 99 cannot be used any longer to Deluxe Camera since release 8.3.6. control the Codec Unit. Reprogram your codec and your remote control to use a different code. Rx FPS depends on resolution and content of the remote sharing. FPS when sending or receiving Tx FPS depends on resolution and content of local

Web Collaboration on XT is low sharing, but it is further reduced if using an analog DVI input.

Check that Calls>Preferences>Dual Video> Web Collaboration (WCS) is set to Yes Check that your XT is managed in the meeting (you should see Local – Your XT Name) listed in XT UI, Participants tab if the call is H323 or the Web WCS sharing is not active Conferencing Management is 8.3.x. Collaboration Check that your XT has a valid DNS configured, as it (WCS) must resolve the WCS FQDN. Check that your XT can connect to the WCS server (WCS server info is available through XT’s CS Package) When WCS Rx is active, there is This is by design. Gallery layout preference is

no gallery layout ignored when receiving WCS. When the received You can pan/tilt the received presentation using the collaboration resolution is arrows when the presentation is displayed in a higher than 1920 width or 1080 major window (full screen or first pap or pop height the presentation is window in any monitor). Change layout to pan the cropped on the monitor. near camera in place of the presentation.

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Web collaboration cannot be enabled on systems with CPU version lower than 2.0 Mouse pointer movements over ECONF-948 the content shared by a PC or a Mac are not visible on the XT XT cannot send and receive presentation if the call is audio- only You cannot select the DVI input as main video when XT is RVXT5000-2699 receiving a web collab presentation. MSS cannot be enabled on systems with CPU version lower than 2.0 If Web Collaboration is disabled, no presentation is available in an MSS meeting MSSv1 Only XT Sip participants or with 9.0 (or new Equinox clients supporting MSSv1) can join an MSSv1 meeting. H.323 participants or old XT or third- party endpoints will join as audio only.

XT cannot connect to Check that the DNS address assigned by DHCP is Management through cloud in valid. See Auto-provisioning FAQ initial wizard

XT Auto-Provisioning Service may be interrupted, including for maintenance, repairs, upgrades, or equipment or network failures. We may Cloud Service discontinue certain features and Availability the support for certain XT Cloud connection devices at any time. Events beyond our control may affect our service, such as force majeure events. Temporarily disable Equinox Management or place When XT outside company a SIP call to join the meeting. premises is managed by Equinox To temporarily disable Equinox Management, Management, it cannot join an change Configure> Advanced>Remote RVSM-7511 existing meeting which requires Access>Equinox Management>Mode to Local; and Path Finder access (H323 call). Automatic IP address to No; write down the original

local IP address to be restored later, if any, and set

0.0.0.0 as IP address. If Equinox Management Mode is set to Local, the endpoint will not receive roster or calendar On endpoint, set Configure>Advanced notifications, and could not be >Utilities>Remote Access>Equinox RVSM-10934 Equinox able to present, record to Management>Mode to Cloud. RVSM-6308 Management network or do other meeting Assure that Equinox Management 9.x manages

actions even after inserting a endpoints in cloud mode (Auto-provisioning valid PIN, when connected to enabled). Equinox Management 9.0 or higher. Whiteboard is not supported in Whiteboard Spaces Meetings Redial It is not possible to redial into Save the spaces url as favorite contact. meetings when invited through QR code or pairing code or calendar Spaces Meetings Video Sip calls are limited to 720p30fps FW and NAT Outgoing ports to Spaces Check that a device inside the company can connect Backend, SIP and Media Server to must be open in the local spaces.avayacloud.com (HTTPS + WSS, 443) NAT/FW if they are blocked. TLS spaces.sip.mpaas.avayacloud.com (TCP 5061)

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traffic is used for both HTTPS and WSS, any TLS-inspection UDP 3000-4999 for these addresses: should support these protocols 35.227.0.176/29 or have an exception for Spaces’ 35.243.1.0/29 hosts. 35.192.193.192/27 34.90.202.88/29 34.90.54.64/27 35.240.211.240/29 34.87.164.64/27 34.93.186.64/27 34.89.118.64/27 The CU360 App cannot join as a guest in members-only spaces or PIN Protected spaces. The Join Spaces Room button is Members-only or disabled on the mobile app or PIN protected the spaces web portal. meetings If joining directly from calendar invitations or dialing to saved contacts URL, the joining will fail.

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Common Remote-Control Shortcuts

• To check the call status and diagnostics during a call, press the Stats button in the Call Control Panel. To view statistics for each participant in a meeting, press left/right arrows to select the previous and next participant. • To access the layouts menu during a call, press and hold the 'layouts' key. • Access the Call Control Panel by pressing 'ok/menu' on the Remote Control, or double click with the mouse. The Panel automatically disappears after a few seconds. To manually hide it, press the 'back/undo' key. • Press and hold a single digit (0-9) on the Remote-Control Unit to recall an assigned position of the local or far PTZ camera. • When entering the meeting ID for a videoconference hosted by an Avaya Equinox/Scopia MCU, use the * digit to delete an incorrect digit (as indicated on the MCU prompt).

Use * Key to Cancel a Meeting ID

• To restore the Codec Unit to automatic monitor configuration, press the 'layouts' key, and then press 0 on the Remote-Control Unit. Use this shortcut only when no call is active. • To change the refresh frequency used for the monitors, press the 'layouts' key on the Remote- Control Unit, then press 5 to set it to 50 Hz or 6 to set it to 60 Hz. Use this shortcut only when no call is active • Press and hold the 'call' key to toggle Do Not Disturb

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Simplified Remote Control Shortcuts

Simplified Remote Control

• To connect the Simplified Remote-Control Unit to a specific XT endpoint (necessary if there are multiple Codec Units in the same room): − In the web interface, navigate to Basic Settings > General > Remote Control Code. − Enter two-digit code for the Remote-Control Code (from 01 to 96 to control the Codec Unit). The default code is 01. Press the '*' and '#' keys simultaneously on the Remote-Control Unit until the red led blinks twice. Enter the two-digit code inserted in the web interface. − The code programmed in the Remote-Control Unit must match the setting configured in the GUI Configure > General > Remote Control Code or in the Web > Basic Settings > General > Remote Control Code. − Codes 97, 98, 99 are reserved to control an Avaya XT Series XT Deluxe Camera and cannot be used to control the Codec Unit. • The 'layouts' key controls the visibility of the secondary video window (Pip/PaP/PoP/Full screen) and corresponds to the 'pip' key on the Advanced Remote Control (described in next section). • The hold of the 'layouts' key controls the content of the visible video windows. This can be used also outside a call. • The 'del' key corresponds to the 'C' key on the Advanced Remote Control (described in next section). • To erase the input from a field, press and hold the 'del' key. • To quickly move the current camera when you are in the Main menu, press the 'del' or the 'back/undo' key on the Remote Control. Press 'del' again to access the Main menu. • During a call the title bar and the call page disappear after a few seconds. The header is automatically reactivated when mute/privacy/DND is activated. You can hide or access the title bar and call menu by pressing the 'del' key on the Remote-Control Unit. From the Main menu, you can also press the 'back/undo' key on the Remote Control. • You can press the '1/a/A' key to quickly toggle the input editing mode of the Remote Control between numeric-only/lowercase letters and digits/uppercase letters and digits. • Press and hold the 'mute' key to mimic the function of the 'privacy' key on the Advanced Remote Control. • [XTE240] In the Layouts page, press the 'near/far' key to switch between your computer and the remote computer. • When connected to a Solution Meeting, press the 'near/far' and then the 'layouts' key to cycle among the supported Meeting layouts • Press and hold the 'near/far' key to mimic the function of the 'inputs' key on the Advanced Remote Control. Caution • Do not disconnect or power off the system to switch off. • Press and hold the 'on/off' key on the Remote Control to switch off the system.

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Advanced Remote-Control Shortcuts

Advanced Remote Control

• The 'pip' key on the Advanced Remote Control controls the number and the layout of visible windows on the screen. For instance, you can choose to see the remote video in a big window and your local video in a smaller window on the upper left corner. This corresponds to the 'layouts' key on the Simplified Remote Control. • The 'layouts' key on the Remote Control controls the content of the visible windows on the screen. For instance, you can decide to see the remote video or the local video on the bigger window. This corresponds to holding the 'layouts' key on the Simplified Remote Control. • The 'C' key corresponds to the 'del' key on the Simplified Remote Control (described in next section). • Press and hold the 'C' key to completely erase field content in the GUI. • To quickly move the current camera when you are in the Main menu, press the 'C' or 'back' key on the remote control. Press 'C' again to access the Main menu. • During a call the title bar and the call page disappear after a few seconds. The header is automatically reactivated when mute/privacy/DND is activated. You can hide or access the title bar and call menu by pressing the 'C' key on the Remote-Control Unit. From the Main menu, you can also press the 'back' key on the Remote Control. • To customize the use of the Advanced Remote-Control Unit, press together the 'red' and 'green' keys on the Remote-Control Unit, then press the relevant digit keys to type a two-digit code (from 01 to 96 to control the Codec Unit). The default code is 01. The code programmed in the Remote-Control Unit must match the setting configured in the GUI Configure > General > Remote Control Code or in the Web > Basic Settings > General > Remote Control Code. Codes 97, 98, 99 are reserved to control an Avaya XT Series Deluxe Camera and cannot be used to control the Codec Unit. • To switch between controlling the local and remote camera, press 'far' or 'near'. When the 'far' icon appears, all input selection, presets, camera movements and zoom actions are directed to the far camera. In a meeting, the actions are directed to the current far active speaker. • You can press the 'inputs' key to quickly zap between the available local or far cameras • To check the call status and diagnostics during a call, press the 'help' key on the Remote Control. • Press and hold the 'privacy' key to toggle Do Not Disturb. Press and hold the 'mute' key to toggle 'privacy' • When connected to a Solution Meeting, press 'far' and then 'layouts' key to cycle among the supported Meeting layouts • You can press the 'ok/menu' key to quickly toggle the input editing mode of the Remote Control between numeric-only/lowercase letters and digits/uppercase letters and digits. • In the Call page, press and hold 'ok/menu' to toggle the input editing mode, and press 'ok/menu' to place a call. • In XTE240, used as personal or shared endpoint, you can press and hold 'inputs' to toggle between your pc and the remote content, when receiving a presentation. • To access and save camera positions, press 'presets memo' or 'presets select'. • You can store and recall up to 122 presets. Presets selection is supported as follows: − Presets from 00 to 99: pressing 'memo'/'select' then the two digits of the preset number − Presets from 100 to 109: pressing 'memo'/'select' then * and 0/9 − Presets from 110 to 119: pressing 'memo'/'select' then # and 0/9 − Preset 120 pressing: 'memo'/'select' then # and * − Preset 121 pressing: 'memo'/'select' then # and # − The two digits must be pressed quickly in sequence

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Caution • Do not unplug or power off the system to switch off. • Press and hold the 'on/off/monitor' key on the Remote Control (top-right key) to switch off the system.

XT PC Control Keyboard Shortcuts

When using XT PC Control to interact with your XTE using your computer’s keyboard and mouse, some keyboard keys can be used to emulate remote control keys.

Table 6: Keyboard Shortcuts for Remote Control Keys

Keyboard Simplified Remote Control Advanced Remote Control Esc Back Back F1 -- Help F2, F6 Layouts Pip F3 Far/Near -- F4 -- Layouts F5 Contacts Contacts Pause Hold Mute (Video Privacy) Video Privacy Backspace Del C Enter/Return OK OK Insert Call Call Delete Disconnect Disconnect Home Hold Ok (Menu) Hold Ok (Menu) End Hold Near/Far (Inputs) Inputs Page Up Zoom+ Zoom+ Page Down Zoom - Zoom - Arrow Up Arrow Up Arrow Up Arrow Down Arrow Down Arrow Down Arrow Left Arrow Left Arrow Left Arrow Right Arrow Right Arrow Right Mute (Ext. Keyboard) Mute Mute Volume+ (Ext. Keyboard) Volume+ Volume+ Volume- (Ext. Keyboard) Volume- Volume-

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Avaya Policy for GDPR

GDPR gives control to citizens and residents over their personal data. Avaya customers can leverage Avaya technology to help achieve compliance through a range of features to help them comply with GDPR. GDPR clearly defines the use of a person’s personal data as relating to an identified or identifiable natural person. The new law controls any information that can be used to identify somebody via direct or linked reference, including email addresses, phone numbers, payroll data, usage statistics, purchasing history, social security numbers, etc. Avaya solutions are engineered to help their customers protect an individual’s data, with enhanced security and many features that may be leveraged by an organization to comply with GDPR. These include scripts and prompting menus that could be used across multiple digital channels – including web chat – to help gain informed consent from an individual prior to collecting their data. Avaya’s products will document what data they collect; and the mechanisms to be used to handle it. Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data. These tools and processes are accessed through the product and via services available from the Avaya professional services. For GDPR documentation specific for this release, see https://downloads.avaya.com/css/P8/documents/101074348

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Additional References

• To access the License Portal, login into http://plds.avaya.com and insert the provided XT Endpoint LAC details and the system Host ID (MACAddress) (into HOST ID or License Host field). • For datasheets and new software releases of Avaya XT Series, see http://www.avaya.com/usa/product/avaya-scopia-xt-video-conferencing and http://plds.avaya.com For Avaya XT Series Port Matrix, see https://support.avaya.com and search for Avaya Scopia XT Series Port Matrix for latest document, or see https://support.avaya.com/css/P8/documents/101074343 • For Avaya XT Series Technical Documentation and Download, see http://support.avaya.com. Enter XT Video Conferencing or your specific XT product as the product name, to download Administration & system programming documents, User Guides, Release Notes, and latest available firmware. • For GDPR addendum see http://support.avaya.com, search for GDPR XT Series or see https://downloads.avaya.com/css/P8/documents/101074348 • For information about approved Third Party accessories (common with 8.3.x), see https://downloads.avaya.com/css/P8/documents/101030847 • For more information about Avaya XT Series Integration with AMX, Crestron and Extron Controllers and XT Commands Interface API (AT Commands), see https://support.avaya.com/downloads/download- details.action?contentId=C20143693548450_0&productId=P1430 • XT Series devices supports SNMPv2 (RFC 1215) and MIBII (RFC 1213). For documentation about supported traps, see https://support.avaya.com/resources/sites/AVAYA/content/live/FAQ/105000/FAQ105978/en_US /XT_Series_SNMP_MIBs.zip • To search the Avaya XT Series Knowledge Base, see http://support.avaya.com or directly at http://kb.avaya.com • For more information about integrating XT Endpoints with Avaya Aura see also https://downloads.avaya.com/css/P8/documents/100180521 • For more information about the complete set of products offered in the Avaya Equinox Solution, see http://www.avaya.com • Avaya TC220 user guide: https://downloads.avaya.com/css/P8/documents/101060623 • XT deployment guide with references to Avaya TC220: https://downloads.avaya.com/css/P8/documents/101059543 • Avaya TC220 QSG: https://downloads.avaya.com/css/P8/documents/101059642. • VPAT for 9.2.x: https://www.avaya.com/en/documents/vpat_avayaixvideoconferencingxtseries.pdf?elqTrackId=9 2c305a4ca1a4a4a944d5439800818a3&elqaid=9422&elqat=2 • See also Finding Customer Documentation below.

Finding Customer Documentation

Customer documentation is publicly available in two places: https://documentation.avaya.com (online documentation) and https://support.avaya.com (pdf files)

Finding Customer Documentation on documentation.avaya.com

1. Click https://documentation.avaya.com/ 2. Click Products.

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3. Click Clear Filters.

4. Select Avaya CU360 or Avaya XT from the list of products.

5. View the list of associated references. 6. Click to access online documentation.

Finding Customer Documentation on support.avaya.com

1. Click https://support.avaya.com/ 2. Click Support by Product > Documents.

3. In the Enter Your Product Here field, type XT or CU360 and choose a product.

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4. From the Choose Release drop-down, select a release.

5. If necessary, select a Content Type.

7. View the list of associated documents. 8. Click to view or download the associated document (pdf).

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• Third Party Open Source License Copyright and Credits info and Commercial License Agreement for Avaya XT Series Products are available at http://support.avaya.com/Copyright • Avaya XT Series devices include AAC-ELD technologies licensed by Fraunhofer IIS; see http://www.iis.fraunhofer.de/amm

Disclaimers

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation Disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

Link Disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web site referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

Third-Party Products Disclaimer

Avaya Inc. is not responsible for the contents or reliability of any third-party product referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these products or their configuration as explained in this document will work all the time and we have no control over the availability or changes in those products and their documentation or configuration or services.

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