A valuable resource during your stay and when you return home.

YOUR STAY . . 3

YOUR CARE TEAM . . . . . 6

GOING HOME ...... 8 807 South Isabella Street, Sylvester, 31791 • 229-776-6961 • www.phoebeputney.com TV Channel Listing

3 WALB (NBC 10) Albany 41 USA 4 WFXL (FOX 31) Albany 42 HLN 6 WSWG (CBS 43) Valdosta 43 ABC Family 7 WSWG (MyNet 44) Valdosta 44 CNBC 8 WABW (PBS 14) Albany 45 MSNBC 9 WTVM (ABC 9) Columbus 46 Discovery Channel 10 WRBL (CBS 3) Columbus 47 TLC 11 WSST (IND 55) Cordele 48 Animal Planet 12 WSB (ABC 2) 49 Nickelodeon 13 QVC 50 Disney Channel 15 Religious Access 57 HGTV 16 Local Govenrment Access 58 SyFy 17 Local Access 59 FX We are pleased that you and Our Mission 18 The Weather Channel 60 Bravo 19 Educational Access 61 AMC To deliver the best possible care and exceed the your physician have selected 21 WGN America 62 Food Network our hospital to provide your expectations of all we serve. 23 ION 63 WE medical care. 24 The CW 64 Hallmark Channel 25 Shop NBC 65 truTV Phoebe has been committed Our Vision 26 WALB 24/7 Weather 66 to delivering quality 28 C-Span 67 TV Land To provide world-class with 29 FOX News 68 History healthcare since 1911. hometown commitment. 30 Lifetime 69 A&E 31 Spike 70 CNN 32 TNT 71 Lifetime Movie Network 33 SportsSouth 72 Golf Channel Our Values 34 TBS 73 Travel Channel Phoebe pursues its mission through a -centered environment of care reflecting high 35 ESPN 74 BET standards and promoting a balance of professional preparation and service, continuous 36 ESPN2 75 SOAPnet 37 FS South improvement and based on core values where: 76 Speed 38 VH1 77 Comedy Central 39 MTV 78 Disney XD • PEOPLE come first, are treated with dignity and respect, and diversity of culture and 40 CMT 79 Cartoon Network thought is respected. • RELATIONSHIPS are built on honesty and integrity. • REPUTATION is built on trust and pride. • EXCELLENCE is achieved through teamwork, leadership, creativity and a strong work ethic. • EFFICIENCY is achieved through wise use of human and financial resources. • COMMITMENT is our guiding inspiration. Notes / Questions to ask my Care Team… Table of Contents

Your Stay in the Hospital ...... 3 Food and Nutrition ...... 3 - 4 Safety and Security ...... 4 - 5 Services and Comforts ...... 5 Your Care Team ...... 6 Visitors and Guests ...... 7 Going Home ...... 8 Your Hospital Bill ...... 8 Patient Rights and Responsibilities ...... 9 Advance Directives ...... 10 Compliments and Concerns ...... 11 TV Channel Guide/Video on Demand ...... inside back cover

Si habla otro idioma, Phoebe le puede asistir con servicios de traduccion. Simplemente avisele a su enfermera de esta necesidad.

Telephone Numbers

(area code 229) Outside the hospital Inside the hospital Operator ...... 776-6961 ...... 0 Gift Shop ...... 777-3855 ...... 73855 Customer Service ...... 777-3853 ...... 73853 Housekeeping ...... 777-3848 ...... 73848 Medical Records ...... 777-3850 ...... 73850 Cafeteria ...... 777-2676 ...... 72676 Business Office (billing) ...... 777-3859 ...... 73859 or 777-3948 ...... 73948

12 1 Personal Information & Privacy Any personal information about your diagnosis and In case of questions, treatment must come from your healthcare team. This information is only available to those you choose to receive please contact: Welcome to Phoebe Worth Medical Center it. If you have concerns about your privacy, you may file a complaint with the hospital by mailing complaint Provider Name: information to: Privacy Officer, Phoebe Putney Health Phoebe Worth Medical Center Thank you for choosing Phoebe Worth Medical Center for System, at 910 North Jefferson, Suite C, Albany, GA 31701 Contact Department: your healthcare needs. Our hospital is proud to serve the or by contacting our Compliance Department by telephone Customer Service needs of our friends and neighbors in . at 229-312-6735. You may also contact the Department of It is my pleasure to welcome you and present you with Health and Human Services - Office for Civil Rights (OCR) Telephone Number: 229-777-3853 this Patient Information Guide. 200 Independence Ave., S.E.; Washington, D.C. 20201 , or TTY(text telephone) or State Relay number for call 1-877-696-6775. Our focus is on caring at Phoebe Worth. The Guide to hearing or speech impaired Patient Services highlights some of the special services we Place a call . . . . . 711 offer you and your visitors. It is our goal to make your Compliments & Concerns - Tell Us TTY: ...... 1-800-255-0056 visit as comfortable and convenient as possible. Answers about Your Phoebe Experience Voice ...... 1-800-255-0135 to many of the questions that you or your family may have will be right here whenever you need them. If you have a compliment, concern, or suggestion (this Spanish ...... 1-888-202-3972 includes your care and/or safety), we encourage you to Your Phoebe healthcare team is proud to provide you with contact your caregiver, any supervisor or a customer world-class and an outstanding patient-care service representative. The customer service representative experience. may be contacted by calling 229-777-3853 or dial “0” and ask the operator to contact a patient representative for you. Sincerely, For further information, please see the ’ Rights and Responsibilities section on pg 9-10.

Kim Gilman Chief Administrative Officer Satisfaction Survey Patient Satisfaction Survey After you have been a patient at Phoebe Worth, you may be randomly selected to receive a survey in the mail from Press Ganey. Press Ganey is a national program that allows us to chart our progress in achieving Phoebe is proud to be a member of the satisfaction among our patients. If you get a survey, you will be asked to American Hospital Association, grade our performance in a number of areas. Please return the survey directly to Press Voluntary Hospital Association, Ganey in the pre-paid, provided envelope. We appreciate your input on this survey which Georgia Hospital Association, and provides us specific information for ways we can improve Georgia Alliance of Community . our services.

“Your opinions are our prescription for getting better .”

2 11 Patients are Responsible for: Regulations Parts 80, 84, and 91. Patients will be treated and/or admitted and • Following hospital rules and regulations assigned to rooms without regard to race, color, Your Stay in the Hospital regarding patient care and conduct. religion, ancestry, sexual orientation, national origin, • Being considerate of the rights of others, including or disability. the control of noise and the number of visitors. Patients will not be asked if they desire or are Your Room We’re Tobacco Free Telephones • Providing accurate and complete healthcare willing to share a room with a patient of another Phoebe Worth Medical Center is • To place a local call from your room information. Smoking poses a significant denomination or race, thereby the transfer of a patient proud to offer a state-of-the-art facility phone, dial “9” followed by the • Asking questions when you do not understand with private rooms and bathrooms. risk to the health of both information or instructions. to another room shall not be interpreted as phone number. discrimination. The rooms are equipped to the smoker and the non- • Following the treatment plan that has been accommodate you, the patient, and • To place a long distance call, please Employees, volunteers and medical staff will be smoker. Smoking by developed for the individual needs or limitations loved ones. Phoebe Worth Medical use your cell phone or calling card. assigned to patients regardless of race, color, religion, employees, medical staff, recommended by the doctor or staff except to the Center is centered around a holistic Should you need further ancestry, sexual orientation, national origin, or disability. extent you decline or refuse any suggested environment. Your room is designed visitors and patients is assistance, dial “0” for the hospital treatment. All patients shall receive the same level of care to improve the healing process with prohibited on all the hospital operator. • Taking responsibility for your actions if you refuse based on their diagnosis, treatment needs, care outdoor views of greenery and grounds, including the treatment or do not comply with the plan of planning, and all other aspects of patient care. sunlight. • The switchboard will transfer calls treatment. parking lots. This tobacco- to your room only between 7 a.m. free policy includes all • Reporting pain and the results of pain management. Advance Directives and 9 p.m. • Providing us information about your insurance Your Room tobacco products. If you are a Through Advance Directives, such as the Georgia • Family and friends may dial your and working with the hospital if you need help to patient who smokes, ask your Advance Directive for Health Care, you can make Temperature room directly. Direct room numbers pay your bill. physician if you can have a • Sharing your concerns with hospital personnel if legally valid decisions about future medical treatment. Your room temperature may be are printed on the white boards in treatment or care seems unsafe or improper. Advance Directives state an adult patient’s choices adjusted for your comfort. Please nicotine replacement in order patient rooms. about medical treatment. An Advance Directive can notify the staff if you need to be more comfortable. -If you wish to have calls held, REFERENCES: also name someone to make choices about medical assistance. please ask your care provider or Office for Civil Rights (OCR): Title VI Civil rights Act treatment for you if you become unable to make those dial “0” for the operator to make of 1964; Section 504 of the Rehabilitation Act of decisions for yourself. For more information on Your Bed that request. 1973; Title IX of the Educational Amendments of Advance Directives, dial “0” and ask the operator to Your hospital bed is electrically operated. The 1972. connect you to Patient Registration or Case nursing staff will teach you how to operate your bed The DNV (2011). management, 229-777-3890. You may also find more Wireless Internet Centers for Medicare and Medicaid Services, properly. Your hospital bed may be higher and information at www.aging.dhr.georgia.gov (click on Conditions of Participation narrower than your bed at home; therefore, the • Wireless Internet is available to our guests “Get Advance Directives”). Department of Human Resources Office of Regulatory bedside rails are for your protection. They may be throughout Phoebe Worth Medical Center. Phoebe has an Ethics Committee you may consult Services raised at night or during the day if necessary. should you have difficult ethical decisions to make CONTACT: VP Critical Care Services, 312-5206 about your care or the care of a loved one, such as the use of life-sustaining procedures or other health- Calling for Assistance Food and Nutrition Neonate, Child and Adolescent related issues. Each unit has a charge nurse who If you need assistance, press the call button at your supervises the shift. Please contact the charge nurse bedside. The button alerts the nursing station that you Your Diet If the patient is a neonate, child or adolescent (under to request appropriate assistance for an ethics consult. need assistance and a staff member will respond to 18 years of age and not legally emancipated), the your signal as soon as possible. A proper diet is a vital part of your healing and parents or legal guardians shall assume all of the above treatment plan. Your doctor will order a diet to meet rights and responsibilities on behalf of the patient. During the Night your specific needs, taking into consideration your medications and reason for admission. Due to the You should stay in bed following nightly preparations. Nondiscrimination Policy potential for food and drug interactions, families and Unfamiliar surroundings and medications may a visitors are strongly discouraged from bringing you Phoebe Worth Medical Center does not exclude, deny hazard if you get out of bed. Your care team makes benefits to, or otherwise discriminate against any food prepared outside the hospital. We encourage you rounds throughout the night to check on you, but may to notify your nurse if we are not meeting your person on the grounds of race, color, national origin, not wake you. or on the basis of disability or age in admission to, expectations or if you would like to request more participation in, or receipt of the services and benefits information about your nutritional needs. Educational under any of its programs and activities. Television materials on your specific dietary needs are available. This statement is in accordance with the provisions Televisions are provided in each room. Please be of Title VI of the Civil Rights Act of 1964, Section 504 considerate of other patients by keeping the volume at Safety and Security of the Rehabilitation Act of 1973, the Age a reasonable level during viewing hours and turning Discrimination Act of 1975, and Regulations of the off your TV at bedtime. A complete TV Guide Listing is U.S. Department of Health and Human Services issued provided on the inside back cover. pursuant to these statutes at Title 45 Code of Federal 10 3 • ensure you clearly understand what we are doing We ask that you take the following actions: Patient Rights & Responsibilities • ask a family member or friend to learn about your care needs, as well as your care wishes Patients Have the Right to: your care, orally or in writing, by you or your • always check with your nurse before leaving your representative with any of your caregivers, with Cafeteria Hours: • Impartial access to high quality care. the Guest Relations Department, or with an room/unit • Considerate care provided with respect, dignity administrator and to have complaints reviewed, Breakfast 7:30 – 9:30 a.m. and privacy and with regard to your personal and resolved when possible. Medication Safety values, cultures, beliefs, and preferences. • Be cared for by staff educated about patient rights Lunch 11:30 a.m. – 2 p.m. Our staff will take the following actions: • Expect to be cared for by qualified personnel. and their role in supporting those rights. • Be free from mental, physical, sexual, or verbal • Impartial access to treatment or accommodations Dinner 5 – 7 p.m. • ask that you state your name and date of birth abuse and neglect, exploitation or harassment. that are available or medically indicated, whenever care, such as medications, x-rays, Cafe 807 is open daily. They serve • Expect that you and, if you desire, your family regardless of race, color, religion, gender, sexual specimen collections, surgical procedures, etc. are members or representatives participate in health orientation, age, disability, national origin or hot items, salad bar along with performed grab-and-go items. care decisions and that Advance Directives will be sources of payment for care. • scan your armband prior to medication honored within the limits of the law and the • Have a support person of your choice visit at any administration organization’s mission, philosophy and capabilities. time. • To have a representative to exercise these rights • Know the name of the physician who has primary Located on the North side of Phoebe Worth • ensure you understand medications and allow when you are unable to do so for yourself. responsibility for coordinating your care and the Medical Center, the cafeteria is open to the time for you to ask questions • Be assured of confidentiality of your medical names and professional relationships of other records unless as otherwise allowed by law or by public daily. They serve hot items, salad bar, • review your home medications on admission and healthcare workers who care for you. patient or representative authorization. • Receive information in a language that you can along with grab-and-go items. prior to leaving the hospital • Be advised of your diagnosis, treatment and understand. As needed sign language and progress. interpreter services, Language Line Rover and We ask that you take the following actions: • Have informed participation in decisions regarding over the phone interpretation, will be provided at • provide staff with a complete and current home your care and end-of-life issues. no cost. medications list • Participate in resolving dilemmas about care, • A full explanation of benefits, risks and treatment or services that may arise, including a alternatives when asked to be part of a medical Vending • provide staff with a complete list of your allergies, consult with our Ethics Committee. care research or donor program. No research or particularly medications, foods and latex • Except in emergencies, to have the right to donor program will be carried out without your Vending machines are located just outside the receive, before treatment or procedures, information • notify staff if you anticipate difficulty purchasing informed consent or that of your representative. cafeteria for your convenience. from your doctor so that you can decide if you You or your representative may at any time, your medications want the treatment or procedure. refuse to continue in any such program to which • Refuse any , treatment or test offered you earlier gave informed consent. Infection Prevention by the hospital, to the extent allowed by law. A • Look at and receive a detailed copy of your bill. doctor shall inform you of what may happen if If needed, you will be given full information and “Hand hygiene is the single most effective Safety and Security you refuse the medicine, treatment or test. counseling to help find financial help for your care. means of preventing the spread of infection” • Have a family member or representative of your • When medically appropriate, you may be choice and your own physician notified promptly transferred to another facility upon your consent Our staff will take the following actions: of your admission. or the consent of your representative. You or your • wash their hands with soap and water or use • Expect that the hospital will take reasonable steps representative has the right to be informed of the alcohol gel prior to caring for you to maintain a safe environment, including the reason for the transfer and the risks and benefits Creating a safe and secure physical environment as well as any equipment associated with the transfer. You may also be environment for you is our highest • wear gloves when touching blood, body fluids, or used in connection with your treatment. transferred at your request upon consultation priority during your stay. mucous membranes • Expect that you will be given instructions about with your physician. Before any transfer occurs, how you should take care of yourself after you the facility to which you are being transferred We ask that you take the following actions: are released from the hospital and any follow up must agree to receive you. General Safety • discourage visits from family members and friends care required. • File a complaint with state authority or accrediting Our staff will provide the following actions: with infectious diseases, such as colds and flu • Pastoral and other spiritual services. body. If you have any concerns about the care • Access information contained in your medical you have received, you may contact The Georgia • involve you in decisions about your care • wash hands before eating and after using the records within a reasonable time frame unless Department of Community Health, Healthcare restroom restricted by your physician for medical reasons. Facility Regulation, 2 Peachtree Street NW, Ste 31, • gather accurate data about your history and • Be free from seclusion or restraints of any form Atlanta, GA 30308 or at (404)657-5728, toll free current health problems used as a means of coercion, discipline, at (800) 878-6442, or DNV GL Healthcare USA, Inc. • ask that you state your name and date of birth convenience, or retaliation by staff. 1400 Ravello Drive, Katy, TX 77449, or toll free before we provide any care, treatment or services • Access to protective and advocacy services. at (866) 496 9647, or The Georgia Medical Care • Have your pain appropriately assessed and Foundation, 1-455 Lincoln Parkway East, Suite managed. 800, Atlanta, GA 30346 or at (404) 982-0411. • Without blame, to register complaints regarding 4 9 checks, travelers checks, Visa, MasterCard and Discover. will follow our procedures as they are trained to do Going Home In addition, our Phoebe Care Representatives are during these events. trained to assist you in identifying other potential In the event of severe weather conditions, the Dismissal payment sources such as local and national hospital operator will make an overhead announcement governmental programs, Phoebe Worth Medical We trust your stay at Phoebe Worth has been Falls and request that visitors remain indoors. If further Center's charity care program, or other sources of pleasant; yet, we know you are eager to go home. Our staff will take the following actions: instructions are necessary, the operator will announce financial coverage. Your doctor will notify you and the nursing staff when them overhead. Once you leave the hospital and your insurance • assess all patients for fall risk during each shift you are approved to leave. You may need to make processes your claim, you will receive a statement arrangements with a family member or friend to help • identify at-risk patients with a door marker showing any remaining balance that is your personal you. Important things to remember: • provide non-skid footwear Valuables responsibility. You may either pay the balance in full • ensure call button is within reach Because we cannot be responsible for personal • Once the physician writes the orders, our goal is or contact the business office at 229- 777-3861 to items left in your room, we urge you to leave • provide frequent rounding to assess patient needs to dismiss you in a timely manner. This process make suitable payment arrangements. If there is an valuables, such as money, medications, credit may take several hours while we make overpayment on your account, a refund will be made cards, wallets, purses, cell phones and jewelry, at arrangements for your follow-up care and provide to the appropriate party, unless applied to unpaid We ask that you take the following actions: home or with a family member. If you are unable to appropriate education to you and your family. accounts for which you or the guarantor is make arrangements, your nurse can deposit small • use your call button; staff will gladly assist you responsible. items in a safe until you are discharged. Please Requesting Patient Records • use the call button and wait for assistance if you contact the nursing staff for assistance. Unclaimed need help while in the bathroom Health Information Management (HIM) is open Resources to Help You with Your Bill valuables are turned in to the Security Department. Monday - Friday from 8 a.m. - 4:30 p.m. Patients or Phoebe Worth’s patient financial services team is • watch for cords when you get out of bed anyone legally authorized to do so can request medical available to assist you with questions about your bill, • keep personal items within reach pre-arrange a payment plan or complete a Financial records by visiting our Health Information Assistance Application. • notify the nurse immediately if a spill occurs management (or Medical Records) department and Services and Comforts If you do not have health insurance and worry that • wear non-skid footwear completing an authorization form. A photo I.D. is you may not be able to pay in full for your care, we can required of the patient (and the person picking up help. Phoebe Worth Medical Center provides financial Patient Safety is Parking records if not the same). All records must be complete assistance to patients based on their income, assets, and Parking is available in front and on the south side of before they can be released. Restricted records require needs. In addition, we may be able to help you get free Everyone’s Responsibility physician permission for release before we can release or low-cost health insurance or work with you to arrange the hospital. Handicap parking is available for those Express a concern • Report a hazard • Make a suggestion with proper handicap tags or permits. Please refrain them. There is a charge if you are requesting the a manageable payment plan. For more information, Call our Patient Safety Hotline complete medical record. For more information, please please contact our Business office at 229-777-3910. from using these spaces as they are reserved for those call 229-777-3850. L (229 ) who are in need. What’s on the Bill? A Billing and Insurance Your hospital billing statement will cover a range of I services. If you have questions, please call the number Spiritual Care Services D 31 2-SAFE Your Hospital Bill listed on your statement. Phoebe Worth recognizes the importance of the Our Phoebe Care Representative will work with you spiritual qualities of life. Support available to you during your stay to answer any questions or concerns What’s NOT on the Bill? 229-312-7233 includes chaplains for pastoral visits, spiritual support regarding payment for your stay. Phoebe accepts most You will receive separate bills for certain during a crisis, and support when facing illness and insurance policies. Our team of professionals will professional services received while you were in the Safety Concerns end-of-life decisions. We will be happy to contact your work with you and your insurance company once your hospital. These could include: Our goal is to ensure the highest level of care is faith group for you. The Chapel is open for patients, insurance is verified and assist you in collecting • Your doctor’s professional services being delivered at every interaction, every day. If you families, and visitors for prayer or quiet time. Contact payment from your insurance carrier for your or a family member or friend has a safety concern or • Ambulance services your nurse if you wish for a chaplain to visit you. hospitalization. As a service to you, we will bill your suggestion, the Patient Safety Hotline is a confidential insurance company. However, your insurance policy is • Consulting Physicians way of reporting these concerns. We welcome your a contract between you and your insurance company. • Pathology, Radiology & Anesthesiology services input. To speak with someone in Patient Safety, leave Volunteer Services If payment is not received from your insurance your number and a return call will be made, usually Phoebe volunteers donate thousands of hours each Questions about these fees should be referred to the company, you will receive a statement of your within 24 hours. year to the hospital. If you would like to become a healthcare professional or the organization providing accounts requiring you to follow up with them for volunteer or know of someone who would, call 229- the service. payment on your balance. Safety Alarms and Notifications 777-4507 to receive information abaout the Since your personal balance will not be known until For your protection, Phoebe conducts regular fire opportunities available for you. after you are discharged, an estimate of the self pay and disaster drills. If a fire alarm occurs during your portion will be made and you will be requested to pay stay, please remain in your room, request your the balance in full or make a deposit. We appreciate visitors to do the same, and do not panic. The staff your prompt payment and accept cash, personal

8 5 The Gift Shop The Medical Staff Patient Representatives Visit our gift shop for a Your physician or physicians have medical privileges Because your comfort and recovery are important to Guests large selection of items here at Phoebe Worth. They may practice privately or us at Phoebe Worth, a Patient Representative is for all ages. There are be employed by Phoebe. Some physicians also employ available five days a week from 8:30 a.m. – 4:30 p.m. also necessity items other physicians called hospitalists who are dedicated to help you with any concerns you may have with Visiting Hours available for visitors who hospital-only physicians available around the clock to hospital services and your non-medical needs. To We know that being in the hospital can be a are staying overnight. provide immediate care and communicate with your make your stay as pleasant as possible, patient stressful experience. We also know that it can be nurses about your care. representatives can assist you with: comforting to have family and loved ones with you • compliments, questions, or concerns during this time. As a patient, you have the right to Internet Access receive visitors should you wish to do so. Subject to • comfort during a difficult situation Phoebe offers wireless The Nursing Staff your consent, you may receive visitors including, but Internet access in the Twenty-four hour nursing care is provided by a team • information about the hospital not limited to: hospital at no cost. of Registered Nurses, Licensed Practical Nurses, and To contact the patient representative, ask your nurse • Your spouse The system is Gift Shop Hours Certified Nursing Assistants. Phoebe Worth Medical to contact them for you, or you may dial “0” from • Children available to those 8 a.m. – 1 p.m., M-F Center also welcomes nursing students from nearby your hospital phone and ask the operator to contact • A domestic partner – including a same sex partner with a portable Closed Saturday and colleges who may be part of your care. Nursing the patient representative. You may also dial the • Another family member or friend computer or other Sunday students are accompanied by a nursing student Patient Representative department at ext. 73853 or It is our policy to not restrict, limit, or otherwise deny handheld device with supervisor on each unit. If you prefer not to have a from outside the hospital, dial 229-777-3853. visitation privileges consistent with patient preferences. wireless capability nursing student present, please let your nurse know. There may be times when it is necessary to restrict and a compatible browser. When you first connect, you Please feel free to contact the nursing staff, Charge access to visitors in order to safely provide for your will notice a login page with “Terms and Conditions” for Nurse or Unit Manager/Director for any questions or Care Management medical needs, or to protect yourself from others. Such the Phoebe Guest Web Access. To connect, simply type concerns. A member of the Care Management Team may meet times may include, but not necessarily be limited to, the in “Guest” as the username and password to be with you and your family early during your hospital following: automatically granted access. Change in Patient’s Condition stay to develop the best plans for your recovery and to • Providing medical and personal care and make arrangements for care after you leave the treatment Each nursing unit has a charge nurse who supervises hospital. They assist with: • Protecting you and your visitors from infection patient care. If a family member notices a decline in the • home health care, home medical treatment or • If a visitor becomes disruptive, threatening or patient’s condition or has concerns, notify the charge Your Care Team equipment, nursing home placement, referral to otherwise negatively impacts the care nurse who will summon the appropriate help. rehabilitation facilities, community support environment Identify Your Care Team services, transfer to another hospital, counseling • At your request Chaplains or care. Many of Phoebe Worth employees wear a particular Regular visiting hours are from 8 a.m. – 9 p.m. Spiritual Care is an important part of your healing. • information about Advance Directives (i.e. Living uniform or colorspecific to their department so that they daily. Visitors should enter through the main Chaplains are available 24 hours a day to assist you. Will and Durable Power of Attorney for Healthcare). are easily recognized by patients and visitors. This list entrance of the hospital. Visitors should only access To request a Chaplain, use your nurse call button. Referrals to Care Management may be made by you, will help you identify uniforms and the role of the the unit of the hospital in which they have registered your family, the hospital staff, or by your doctor at employees wearing them: to visit. Visiting hours are subject to change under Housekeeping any time during your stay. some circumstances and may vary in specialty areas. Your room is cleaned on a daily basis for your comfort Any decisions will be reviewed with your doctor(s) For the protection of our patients, access to the Nursing - All white or white tops/green and with his/her approval, arrangements will be made. bottoms and protection by a member of our Environmental hospital is limited at night. All entrances are secured Services Team. If you have housekeeping needs, If you need any of these services or have questions from 9 p.m. – 6 a.m. If visitation is required during Certified Nursing about other services, please call the department at Assistants (CNA) - Khaki tops/bottoms please dial 7-3848 from your hospital phone or use this time, please see Security in the Emergency your nurse call button. 229-777-3877 or after hours, ask the nursing staff to Department. Radiology - Black tops/bottoms contact that department for you. Members of the Care Lab - Royal Blue tops/bottoms Management Team look forward to working with you - Navy Blue tops/bottoms Dietitians to provide the best possible health care plans after General Guidelines Dietary - Red tops/black bottoms/apron The hospital has registered dietitians and catering discharge. We are a smoke-free campus. Visitors and guests Environmental associates in the Food and Nutrition Department. The must comply with this policy. Services - Blue tops/khaki bottoms dietitians are available to meet your nutritional needs Visitors must dress appropriately and must wear Physical Therapy - Turquoise tops/ bottoms during your stay. The catering associates will review Visitors and shirts and shoes. Occupational your menus with you daily and briefly explain your ssmmookkee Visits should be short and visitors should maintain Therapy - Turquoise tops/ bottoms current diet. If you have any questions about your meal a quiet environment. To protect our patients and staff, Respiratory or diet, please contact your nurse for further ffrreeee persons with infectious diseases, such as colds, flu, Therapy - Light blue tops/ bottoms assistance. and fever, should NOT visit. Visitors may be asked to leave the room during baths, tests, or treatments or when the doctor or nurse needs to examine or talk privately to the patient. 6 7