IT SOLUTIONS FOR HEALTHCARE

JARKKO ENDEN PETRI ANTTILA Head of Technology VP Sales and Development, eHealth [email protected] [email protected] AGENDA

ABOUT NORTAL 1 CURRENT CHALLENGES IN HEALTHCARE 2 ECOSYSTEM THINKING 3 NORTAL HIS 4 CRM 5 ERP 6 ANALYTICS 7 INTEGRATIONS & DEVOPS 8 REFERENCES 9 ABOUT NORTAL IT SERVICES FROMYEAR 1985

1985 2005 2009 2011 2016 2018 CCC Oy International CCC merges Acquisition New office in established business starts deliveries with Webmedia of Swedish Düsseldorf, ; in Oulu, Finland start Element AB Acquisition of Dev9, USA 2000 2006 2010 2012 2019 Webmedia Company New offices established operations deliveries rebranding in UAE and in start start as USA Nortal GLOBAL 800+ EXPERTS EXPERIENCE WITH GLOBALLY LOCAL DELIVERY CAPACITY 20+ COUNTRIES & GLOBAL DELIVERY 95% ON TIME AND ON BUDGET We create and implement user-friendly services out of complex processes CURRENT CHALLENGES IN HEALTHCARE CURRENT SITUATION

OUTDATED CLOSED POOR USER VENDOR TECHNOLOGY APIS EXPERIENCE LOCK KNOWN ISSUES

Only 6% of doctors give a 1 3 praiseworthy rating to patient 5 information systems ICT solutions limit (Medical Association) Outdated the quality of care technologies, closed and business interfaces and vendor development locks lead to high cost of development, poor quality and slowness

1st and 2nd generation information systems dating from a period Companies lack the between 1990 and freedom of choice in 2005 still rule the system development market and are forced to buy modification work from 2 4 the same supplier NORTAL’S VISION

Reforming healthcare information systems in Finland is essential.

Healthcare professionals deserve state-of-the-art modern information systems. ECOSYSTEM THINKING NORTAL - HEALTHCAREECOSYSTEM

Leading business solutions Open and modular User-centric design combined with a certified architecture combined and world class clinical system with high quality APIs user experience

NORTAL HIS HYBRID CLOUD DASHBOARDS MICROSOFT DYNAMICS 365 100% API COVERAGE MOBILE SUPPORT AZURE, AWS, GCP DEVOPS AND AUTOMATION WORKFLOWS AND GUIDANCE ECOSYSTEM BUILDING BLOCKS

1 CLOUD PLATFORM ECOSYSTEM BUILDING BLOCKS

1 CLOUD PLATFORM

2 NORTAL HIS ECOSYSTEM BUILDING BLOCKS

1 CLOUD PLATFORM

2 NORTAL HIS

3 ERP ECOSYSTEM BUILDING BLOCKS

1 CLOUD PLATFORM

2 NORTAL HIS

3 ERP

4 CRM ECOSYSTEM BUILDING BLOCKS

1 CLOUD PLATFORM

2 NORTAL HIS

3 ERP

4 CRM 5 DEVELOPMENT PRINCIPLES

Open APIs

Customer-centric design

Proper focus on lifecycle management

Controlled tailoring of the system • Customer-specific business rules • Automation of manual processes • User interface tailoring • Integrations USERS DASHBOARDS

OPERATIONS AND MANAGEMENT CORE FEATURES OTHER HEALTHCARE SYSTEMS

Demand Production Fieldservice Journal Medication Treatment plan Reception Laboratory planning planning management

Referral Statements & NORTAL HIS Appointments Schedules response Certificates Imaging Materials Organization Resource NORTAL (CUSTOM) management structure profiles

CARE PATHS Clinical decision support

MICROSOFT DYNAMICS HIS Product Product Product pricing Care protocols Personal care paths Patient overview 360 FINANCE & OPERATIONS parameters variations Physiotherapy MICROSOFT DYNAMICS OCCUPATIONAL HEALTH SALES FINANCE Dental care

Nortal Sick leave Personal risk factors Health checks management OTHER PARTNER Ledgers Retail (POS) Invoicing WORLD OFFERING Patient safety EXTERNAL SYSTEM Assets Practitioner Purchase HOSPITAL FUNCTIONS provisions agreements ERP Operating Clinical Anesthesia Ward Medical equipment delivery theater reporting

POPULATION HEALTH

SALES TOOLS & REPORTS CONTRACTS Personal data Remote Notifications& Health (PHR) appointments Alerts coaching SOCIAL CARE SYSTEMS Occupational Customer Customer 360 management health Care Personal care Best practices Analytics & AI Elderly services coordination healthplan Public healthcare Sales activities Sales reports Maternity & Child care services Insurance PUBLIC HEALTHCARE

Clinical Outsourced Treatment Marketing Marketing Maternity Customer reporting services evaluation Home care CUSTOMERS PARTNERS permissions automation

APPS & APPS & PRODUCTS INTERNAL COMMUNICATION SERVICES SERVICES Drug abuse & Mental health Video Calendar Product 1-on-1 chat Group chat Extranet Sales products Price lists WORLD consultation sharing Mobile apps packages solutions

Webapps WORLD OCCUPATIONAL HEALTH BACKGROUND FEATURES Product Registers Clinical Self- OC action OC annual Visits & Workplace Logging Resources admin & Codes reporting CRM plans plans registration Activities surveys CLINICAL

API API BUSINESS DOMAIN SERVICES (API) PRODUCTION DOMAIN SERVICES (API)

API MANAGEMENT

ANALYTICS &INFORMATION MANAGEMENT COMMON BASE SYSTEMS EXTERNAL SYSTEMS

Master Customer National social & Financial Insurance Reporting IoT GDPR AI DW Data Lake IAM AD HR Office 365 Data service healthcare systems institutions NORTAL HIS OVERVIEW

FUNCTIONS

• Regulatory compliance Occupational Patient visit Advanced health Prescription calendar • Appointments Doctor’s management • Reception dashboard • Laboratory • Diagnostics Diagnosis Patient • Hospital operations timLeolinreemIpsum DoLlorresmit Ipsum • Occupational health Dolor sit • Medication • Referral-Response DESIGN PRINCIPLES

User centric

Co-creation: we create and design together with and for the healthcare professionals

Professional and experienced development team

Continuous Improvement PERSONAL DESKTOP PERSONAL DESKTOP PATIENT VISIT PATIENT VISIT CRM 360 CUSTOMER VIEW

CONSUMER

INSURANCE CONTRACTS ERP (€) PARENT

TRUSTEE CLINICAL

BI EMPLOYEE

COMPANY DECISION-MAKER INCREASE SALES WITH BETTER CUSTOMER EXPERIENCE

Sales contacts with supportive AI and analytics STRATEGIC ACCOUNTS feedback

Customer KEY ACCOUNTS communication,AI, CRM customer analytics bot Commerce t automation - of MEDIUM ACCOUNTS E Cha

Automation, AI, identifying Analysis Analysis potential customers CUSTOMERS Marketing

Roles of automation, analytics andAI SIGNIFICANT SUPPORTIVE ERP KEY AREAS

Financial Fixed Accounts Cashier management assets ledger

Project Product Warehouse Acquisition management information management management HOW WE WORK

No customization, but parametrization of the Dynamics 365 Finance and Operations product Microsoft FastTrack support during the implementation phase

Development principles: • Do not customize product internals • Develop only based on extension points provided by Microsoft • Leverage interfaces and build custom microservices “on-the-side” ANALYTICS DATA ANALYTICSSERVICES

Comprehensive data specialist team • Data Engineers • Data Scientists • Business SME • Application Developers

Data platform services • Data Ingestion • Data Exploration / Visualization • Data Transformation • Modelling • Deployment & Production INTEGRATIONS & DEVOPS ENTERPRISE ARCHITECTURE, INTEGRATIONS & DEVOPS

Domain-Driven Design and Domain APIs

Microservices architectures

DevOps and Cloud Native development

Hybrid cloud solutions API-DRIVEN ARCHITECTURE PRINCIPLES

1. PRODUCT-BASED ARCHITECTURE 2. MICROSERVICES ARCHITECTURE

. Product-based but product-agnostic architecture . Smart endpoints and dumb pipes . . Leverage proven COTS products where applicable Lightweight API Management over heavy ESB . Keep number of services manageable . Favor products that expose high-quality APIs . Extend products beyond their original . Avoid complex tailoring of COTS products capabilities

3. DOMAIN-BASED ARCHITECTURE 4. CLOUD-BASED ARCHITECTURE

. Define architectural domains . Do not fear the cloud, embrace it . Expose Domain APIs . Highly-certified best-of-breed data centers . Speak the same language as API consumers . Improved flexibility, productivity and stability . Hide the complexity of underlying products . Enhanced security against cyber attacks REFERENCEARCHITECTURE (HYBRDID CLOUD) REFERENCES HEALTHCARE REFERENCES

Largest University Hospitals in Estonia and

+30 Clinics in Baltic countries

National Electronic Health Record in Lithuania

UAE Daman Thiqa & inHealth digital prescription

TBA Private Healthcare Providers in Finland THANK YOU Let`s start working together! I have 17 years of expertise in social healthcare ICT solutions

PETRI ANTTILA VP Sales & Development, eHealth [email protected] +358 40 829 4650

https://www.linkedin.com/in/petri-anttila-9a93552a