01 The Loscam leader section/article

the magazine from Loscam Australia AND NEW ZEALAND issue 21 Setting the standard for over 70 years…

Loscam’s IBC sets a new standard 02 The Loscam leader contents and RD speak contents RD speak 2 National Office Sabco celebrates 120 years of cleaning 3 Level 1/37-41 Prospect St Loscam’s IBC sets a new standard 4 Box Hill 3128 Ph: (03) 9843 3700 Customers give IBC I6 seal of approval 5 Fax: (03) 9843 3701 Making progress in NZ 6 Victoria/Tasmania 51 Nathan Rd The start of a fruitful relationship 7 Hampton Park 3976 Ph: (03) 9794 9898 News briefs 8 Fax: (03) 9794 0158 New South Wales 99-101 Newton Rd Wetherill Park 2164 Ph: (02) 9756 3911 Fax: (02) 9756 3955 Queensland 65 Grindle Rd Printed on The Forest Stewardship Council Rocklea 4106 certified paper Ph: (07) 3277 9166 Fax: (07) 3274 1404 South Australia 192-214 Cormack Rd Wingfield 5013 RD speak Ph: (08) 8243 0300 The past few months have seen us achieve a number of major milestones. Fax: (08) 8243 0099 These milestones represent some of our core values here at Loscam. Western Australia 280 Bannister Rd The successful launch of our best-in-class IBC demonstrates the best of Loscam in that Canning Vale 6155 we engaged with our customers, listened to their needs, then co-developed an innovative Ph: (08) 9455 6000 product that they wanted. Feedback from the market continues to be very positive and Fax: (08) 9455 6222 we have most of this years’ production already committed to customers. This is a great Aust Customer Service achievement for our business and we could not have done it without the valued input from 1300 309 930 our customers, based on strong relationships and mutual trust. www.loscam.com New Zealand The second milestone has been the recent commencement of operations for Loscam in PO Box 112240 New Zealand. This accomplishment has required some considerable effort in overcoming Penrose, Auckland 1642 a range of challenges but we are delighted that both major grocery retailers are now Ph: +6 421 772 648 signed up and receiving product on Loscam pallets. We are determined to offer the high NZ Customer Service levels of service and pallet quality that we have built our brand on for 70 years to our 0800 LOSCAM (567226) New Zealand customers. The considerable investment we have made in the New Zealand [email protected] market will enable our customers in both Australia and New Zealand to benefit from our Corporate Office combined account management offering. Again we listened to our customers who were Ph: 852 2200 0688 looking for choice in the New Zealand market as well as the benefits of cross-border pallet Fax: 852 2200 0699 movements and we delivered. I thank those customers in New Zealand for showing faith in Loscam in supporting our entry. CONTACT US For general enquiries, We also see our five-millionth pallet handled through our new West Melbourne Super contact Jamie Lo, Depot. The response from our customers to the convenience and efficiency in which our [email protected] team there handles customer vehicles has been fantastic, and the facility continues to If you wish to receive the contribute to our ability to turn out the best quality pallets in Australia. Loscam Leader or Loscam Across Asia magazine by Please make sure you consider both our IBC offering and our New Zealand services, email, please contact: and we continue to strive to listen to you and deliver value wherever we can. [email protected]

on the cover: Loscam’s IBC sets a new standard

Daniel Bunnett Please download a QR app onto your Android/iOS/Windows phone Regional Director, Loscam Australia to find out more about our articles by scanning the QR code. 03 The Loscam leader sabco celebrates 120 years of cleaning in australia Sabco celebrates 120 years of cleaning Australia

The South Australian Brush Company has gone from family concern to an Australian success story with intentions to grow and drive the market with innovation.

In 1892 the Hay family started a small company producing and selling brushes. Today that business, Sabco, has become a respected national entity producing and selling cleaning products across Australia and New Zealand. But while the company has grown, innovated and moved with the times, the core values that have seen Sabco flourish remain – a focus on quality, understanding the needs and expectations of customers, providing the best possible cleaning products, and adhering to firm environmental and ethical standards. “Sabco is one of the oldest brands in Australia and I think that is due to detail to quality,” says Robert Apostoli, Sabco’s Operations Manager. Robert Apostoli, Operations Manager for Sabco. “They used to produce paint brushes that were said to be the best in the market. Mr Hay, the “Loscam excels in customers and being a customer of Loscam’s, founder, was very strong on the best quality for account management so that made operations seamless,” says Robert. the best price.” and have helped me with About 99 per cent of Sabco products are now The Hay family owned Sabco until 1983. After a pallet control and shipped on Loscam pallets. being bought by various consortiums, the brand “Loscam excels in account management was purchased by the Chicago-based Libman maintenance program” and have helped me with a pallet control family in 2008. and maintenance program,” says Robert. “They have helped turn the business into the Sabco’s head office is in Victoria with a large “They are in touch with their customers, Sabco we have today. They have assisted with 10,000sqm distribution centre in Laverton North. understand the needs of a company and from product development and so brought synergies Stock is also held at locations in Brisbane, Perth an OH&S perspective, Loscam’s pallets are to Sabco. They also have that same family ethos, and Darwin. Robert says having stock arrive on lighter but robust. Loscam’s depots are also product technology and know-how,” says Robert. time and in good condition for customers is key. close to our DCs so we can get pallets when Sabco supplies a range of products including “If an order is placed, customers usually need we need them.” brooms, mops, buckets and brush ware to products within 24 to 48 hours, so our DCs are With quality products, a dedicated team and retailers such as Bunnings, , Woolworths close to our customers and main distribution the know-how of its parent company, Robert and Mitre 10. It also supplies small contract channels,” he explains. believes the future looks bright for Sabco. cleaning businesses and larger cleaning Since 2008, Loscam has worked with Sabco to distributors with a professional range of “We are in a position where growth is ensure products arrive as and when needed. products. Sabco’s footprint in the industry has paramount. It’s about driving the top line, now increased with the recent acquisition of Asia “When I joined Sabco I looked at options consistently innovating and growing the Pacific Brands Pty Ltd who are holders of such to bring in Loscam as a preferred supplier. business with new products. It’s a great brands as Mr Clean and Turtle Wax accessories. That coincided with Bunnings being one of our time to be at Sabco,” he says. 04 The Loscam leader loscam’s ibc sets a NEW standard Loscam’s ibc sets a new standard

ensure we are offering the market a product maximum discharge of products. But the Loscam has unveiled its first with significant performance advantages beyond biggest benefit was designing a true one-piece entry into the bulk containers existing models available elsewhere,” he says. unit in conjunction with our customers and their needs,” explains Nick. business and the feedback so “It was important to us with the IBC that we far suggests the new IBC has didn’t go to market with a ‘me too’ product. “We wanted a product offering that complemented been worth the wait. We value our customer relationships and it is our plastic and wooden pallets and we’ve not our customers who are the ones using IBCs on had anything like this available before. We have a regular basis, so it was essential to involve put a lot of time into research and development, “It has been some time since Loscam has them in the development process. asked our existing customers for suggestions, launched a new product in Australia and it is took prototypes to those customers for feedback, “I believe our approach has led to a truly great to see innovation and investment back made alterations and once our customers loved fantastic unit that offers significant advantages, within our product pool,” says Daniel Bunnett, it, then we went into production. This product is a result reflected by the large amount of Regional Director of Loscam Australia. a milestone for Loscam.” pre‑standing customer orders being held. The comments relate to the launch of Loscam’s We are delighted as the units are going straight Daniel says the release of the IBC in June new IBC (Product Code IBC I6) designed for the out on hire as soon as they are delivered to us, highlights that while Loscam is best known for its food and beverage sector. The Intermediate Bulk and they are performing brilliantly.” wooden pallets, “we’re not just a pallet company”. Container (IBC) was developed in conjunction with leading companies in the food and beverage Nick Trask, Project Leader for the IBC development, “We are willing to speak with customers industry with the goal of producing a best-in- says from a technical perspective, the new looking for equipment handling solutions and class bulk handling solution. product brings significant benefits to customers. we are willing to invest in new ideas and new concepts,” he says. The IBC has a unique integrated lid to assist “The IBC features a truly chemical-resistant customers in the handling and tracking of translucent front panel with 50-litre increments “We encourage customers to bring their problems rented units. It is made of strong, but light, and low-level discharge outlet, enabling to us so we can partner in finding solutions.” polypropylene plastic and galvanised steel with a steel framework. Rectangular hollow square tubing was selected for its lighter weight but this Benefits of the IBC is reinforced at key pressure points as a result • Ideal for: dairy, fats and oils, glucose, liquid • Truly chemical-resistant translucent front panel of constant testing and innovation. sugar, mayonnaise, wine, malt extracts, with 50-litre increments pharmaceutical and other liquid food ingredients The IBC offers advantages in manual handling • Maximum discharge of product enabled by low- • Lockable on discharge outlet and lid, tamper- level discharge outlet and important gains in transport efficiency, proof lid with unique lid latch says Daniel. • Unique one-piece design with hinged lid for • ISO container compatible, four‑way pallet entry ease of handling and better equipment control “This particular unit has been painstakingly • 15 per cent lighter than other IBCs without • Modular design maximises efficiency of storage designed in conjunction with customers to compromising strength and transport space 05 The Loscam leader section/article The Loscam leader customers give the IBC I6 the seal of approval Customers give the IBC I6 the seal of approval

Baden Radford, Assistant Warehouse Manager, Brownes Foods.

Shane Burge, Logistics Manager, and Joris Dorsman, General Manager of Supply Chain at Chobani. IBC at Bulla.

“So Loscam did the design work and brought When Loscam decided to suggestions and design modifications and “It is a well-engineered produce the IBC I6, ideas and then a prototype to us in November 2011. We and well-designed IBC and feedback from customers provided feedback and when the final product we also like the fact that were a valuable and vital part was shown to us it met all our expectations.” it is Australian made” of the development process. David says the IBC I6 is easy to assemble with no pinch point issues. “We are very happy with the working relationship When Loscam approached Bulla in early 2011 “All in all it’s much more user-friendly,” he adds. we have with Loscam and the fact that they have to help develop the new IBC I6, the business “We couldn’t be happier with this container and delivered the level of service they promised.” that produces some of Australia’s favourite it’s nice to have had input and help create a fast-moving consumer goods didn’t hesitate. Greek yoghurt specialists, Chobani, formerly design that has changed the marketplace.” Bead Foods, in Dandenong South, Victoria, “We need to transfer liquid products between Brownes Foods in WA has been operating in recently began using the IBCs to store its our manufacturing sites in Colac and Mulgrave the state since 1886 and today over 130 million sweet yoghurt products. in Victoria, and we also sell liquid products to litres of milk are collected every year and used external customers for their manufacturing “We’ve used Loscam’s wooden pallets for in the company’s dairy products, including needs – mostly industrial volumes of cream a long time and saw the safety benefits of yoghurt, cream, flavoured milks and desserts. and yoghurt,” explains David Mahoney, the IBC. The pallecons we used previously Bulla’s Procurement Manager. Brownes has used Loscam’s wooden and didn’t stack very easily,” says Joris Dorsman, plastic pallets for many years and was keen General Manager of Supply Chain at Chobani. “Some of those bulk products were being to trial and then take delivery of its first load transported in an in-house storage bin, so when “The IBCs are interlocking, there are guides of new IBCs. Assistant Warehouse Manager, we were approached to partner with Loscam as you stack them on top of each other and Baden Radford, said the IBC is simpler to use to develop a new IBC, it seemed like a good fit. we can safely stack four high now, which we and is creating cost savings for the company. We have an understanding of the needs and couldn’t do with the competing product, so knew we could help Loscam design a pallecon “Loscam provides the level of service and have better space utilisation. that had all the benefits and none of the efficient systems for managing our pallet account “It is a well-engineered and well-designed IBC shortcomings of other pallecons in the market. that is needed in today’s environment,” he says. and we like the fact that it is Australian made.” 06 The Loscam leader Making progress in nz Making progress in nz

Chris Sharples, General Manager, Loscam NZ with Dean Robertson, Logistics Manager, Progressive, Anthony Vercoe, ULD Specialist, Progressive, and Tony Gousmett, Operations Manager, Loscam NZ.

be up to five days and involve moving products , New Zealand’s to stores as far as 1,600 kilomteres away. “As we look to use leading brand, Products have to be in store on the right day returnable packaging is working with Loscam to and in the right delivery window.” I think Loscam’s expertise streamline the pallet hire Last year the company built a National Distribution will also provide us with side of its business. Centre (NDC) in Auckland to support three regional increased options” distribution centres in Auckland, Palmerston and Christchurch. This new NDC has been part With more than 210 across the of a streamlining of the business to improve the level of deflection and the way the pallet is North and South Island offering a choice of efficiency and cost effectiveness, saysA ndrew. put together,” says Andrew. more than 20,000 different products, logistics A new pallet provider needed to be able to “Our safety journey is a high focus for are a key plank in the success of Countdown support this network, as well as supporting a Countdown and four-way entry pallets form part and SuperValue/FreshChoice. Countdown is strategy for improved pallet control. of this. Our safety improvements were recently part of Progressive Enterprises, a subsidiary recognised by winning the national Safeguard of Woolworths Limited, and the business has “During the first year of discussions with Supreme Award. exacting standards to ensure customers’ Loscam we began to change the ways in which expectations are met instore. we managed pallets. Loscam provided some “Currently we use the Loscam pallets for all thoughts as part of that process and then products we import and in coming months we’ll The logistics team has the task of ensuring entered into our business,” says Andrew. allow those pallets to move out to our stores. Countdown and the SuperValue/FreshChoice Local vendors are also now starting to deliver stores, under the Progressive banner, have the “We were looking for a cost-effective solution product to our DCs using Loscam pallets.” right products available at the right time. with a provider that could deliver the service we needed. We needed support on managing our Andrew believes Loscam’s pallets and support “It’s a very complex operation when you pallet pool effectively to reduce our losses and in managing Countdown’s pallet hire will help consider we’re moving product from as far days on hire, plus we wanted a provider who had the business moving forward. away as Europe through our supply chain and expertise to work with us on future solutions.” on to our stores,” says Andrew Junge, Logistics “I think working with Loscam will allow us to Optimisation Manager. Loscam’s ability to provide a sturdy four‑way entry achieve our cost, safety and control objectives,” pallet was a key requirement for Countdown. says Andrew. “It’s a balancing act to ensure we have the right stock in our DCs to allow us to achieve the “We feel the four-way entry pallet is safer and “As we look to use returnable packaging I think required service level and delivery windows to more stable. We’re very happy with the quality Loscam’s expertise will also provide us with stores. Our transit time from DCs to store can of the build of the Loscam pallet, its strength, increased options.” 07 The Loscam leader section/article The Loscam leader the start of a fruitful relationship The start of a fruitful relationship

“The biggest compliment someone could ever “This was problematic. A few times we had Loscam has further cemented give us is that our products are ‘even better to import container loads of pallets and that its place in New Zealand than grandma makes’,” says Colin. comes at a cost and can affect timelines. In some cases we sent products to Australia on by joining forces with one While the business prides itself on family pallets that then had to be thrown away by the of the country’s most history, innovation has been an integral customer,” says Colin. respected family businesses part of Barker’s of Geraldine’s growth. At its – Barker’s of Geraldine. headquarters in the South Island, the New “Having Loscam manufacture Australian Product Development team regularly creates standard pallets in Auckland gives us a new products to meet customer expectations. guaranteed supply of pallets as and when we need them to be able to send product to It began with the making of elderberry wine in “One of our latest innovations, for example, is a Australia. It’s more efficient and because the a converted cowshed on a farm in Geraldine. new one-kilo pouch for chutneys that we supply pallets are brand new we have no worries While the wine never progressed further than to the food service industry,” says Colin. that cowshed, Anthony Barker went on to about our product being damaged.” “Some of our newer flavoured products establish the successful Barker’s of Geraldine. The new pallet arrangement reduces the range from red pepper and chilli jelly and a number of ‘one-trip’ pallets for Barker’s of Still a family-owned business 43 years later, blackcurrant and red onion jelly to a spicy Geraldine with stock from New Zealand arriving Barker’s is the producer of quality fruit syrups, eggplant pickle and peach and mango chutney. on pallets at the company’s Sydney warehouse. jams and marmalades, chutneys, pickles and We are always looking at the marketplace and The warehouse then takes over the hire of the fruit spreads that are enjoyed by customers our processes to see where we can innovate.” across New Zealand and Australia. pallets and de-hires them as needed. Some This focus on innovation has lead to a new pallets with product are sent directly to Barker’s Colin Truman, Customer Services Manager, working partnership between Barker’s and customers who then hire and de-hire the pallet says the company’s success is partly due to Loscam in New Zealand. Previously Barker’s as required. the fact it remains family owned with Anthony had to import pallets from Australia, or try “We are very much looking forward to the Barker’s son, Michael, the Managing Director. and source pallets in New Zealand, to send working relationship with Loscam developing,” The business has also stayed true to its mantra its products back to its Australian customers, says Colin. of ‘fine foods, fine flavours, fine people’. including Coles and Woolworths. 08 The Loscam leader CHARITY ACTIVITY and NEWS

Loscam addresses News Briefs: AIP Conference 5 million and going strong Retailers and manufacturers in Australia are embracing the economic and environmental benefits of retail-ready returnable Loscam’s purpose-built packaging, David Edwards, Loscam’s GM super depot at Truganina Business Development & Marketing, has will handle its five-millionth told the 2012 AIP National Conference. pallet in October this year. “It’s becoming a reality that the traditional pallet companies like us are moving into the It is another milestone for the state-of-the-art, packaging chain,” he says. 31,500sqm facility in Melbourne’s western region. Since it opened in December 2011, Daniel Bunnett says the Super Depot has continued to grow in strength. “The repair capacity, efficiency and strength of the depot team are encouraging. This facility has enabled us to continue our drive into new business and has been rewarded recently with the signing of a new major account,” says Daniel. The super depot has seen the arrival of three Rob Hill, Lee Gaudion and Paul Laurita. key figures at Loscam. In February, Lee Gaudion became Victorian State Manager and has had a “A lot of thought has gone into this site. There lengthy career in supply chain. are a lot of opportunities here to help grow Loscam,” says Paul. “With China Merchants Group taking a key interest in Loscam, I could see Loscam was Rob Hill, State Operations Manager, joined going places and I want to be part of that journey. Loscam in June after 19 years with QR National The Super Depot is an opportunity to entrench and a background in transport, logistics and “How Loscam can tailor our products and ourselves in the returnable packaging market,” warehousing. services to meet the needs of the major says Lee. “I think the strength of the depot is the scope supermarket chains for easy and effective of refurbishment capacity combined with an stocking of products will be an area of focus Paul Laurita has been appointed Site Operations excellent team on the ground. It is located in the for the business.” Manager at Truganina. With a background in heart of Melbourne’s western suburbs industrial robotics and electronics and 20 years’ experience With produce and beverages being the sector with excellent customer convenience,” in manufacturing management, he’s impressed current focus in Australia, further down he says. “This site will help take the Victorian by the depot. operations of Loscam into the next phase.” the track cartons may soon make way for returnable bins and pallets in such areas as snack food. Swags for homeless “We have also started prototyping around snacks and dairy, totally removing the Loscam’s Community Pallets Program is supporting an cartons from the supply chain,” says David. innovative charity that offers emergency relief to the homeless

Each night, around 16,375 Australians sleep “We talked to Loscam about helping us and they 1 on the streets, turned away empty-handed came to the party immediately. We’re incredibly from refuges and shelters that simply do not grateful for Loscam’s help,” says Tony. 2 have enough beds. In response to this, Tony Clark and his wife, Lisa, designed the Backpack Bed – a waterproof, mildew-resistant bed with 2 a built-in shelter to protect from rain and wind. The bed rolls into a backpack when not being used. Swags For Homeless is handing out the 3 beds free to the homeless via 200+ charities in Australia, and also in NZ, Germany and the UK. Loscam has donated 40 pallets to Swags For 1 roll n’ Pall convertible pallet/dolly 2 Active Lock collapsible crates Homeless to distribute the Backpack Beds 3 crystal Clear tray where they are needed.