HOW TO: NYFF57 - PARTNERS
We are so excited about the 57th New York Film Festival! According to our records, you are currently with us as a Partner patron. To assist you in the weeks leading up to this cornerstone 17-day event, the Development Department has pulled together this handy document for you to reference. Included is a rundown of NYFF-related benefits for you as a Partner, the date and time of your pre-sale access, single-ticket pricing and fees, confirmed gala dates, information about the Hauser Lounge and a general FAQ. This document can also be found on our website in the Member Corner.
PATRON BENEFITS DURING NYFF
Below, please find the break down of benefits for Partner patrons during the New York Film Festival. Pre-sale dates can be found later in this document.
PARTNER ● Group 2 pre-sale access ● 2 tickets to Opening Day screening and after-party ● 2 tickets to Closing Night ● 4 day passes to Hauser Lounge
TICKET SALES & PRE-SALE DATES
HOW TO ORDER TICKETS Online: You will be sent an email with a link to purchase tickets on the date and time of your pre-sale period. You do not need to wait for this link to order tickets, but you must be logged in to purchase tickets and get your member ticket discounts.
Due to security reasons, we do not have your password, but we can send you a “forgot login” email that will prompt you to reset your password. It takes at least 10-15 minutes for the “forgot login” email to arrive so we strongly suggest logging in to your account prior to your pre-sale date to ensure you can access tickets as soon as they go on sale.
In-Person: Tickets can also be purchased in person at the Alice Tully Hall box office beginning on the date of your presale. The Alice Tully Hall Box Office is located at 1941 Broadway. Alice Tully Hall is open Monday - Friday, 10am - 6pm and Sunday, noon - 6pm.
NYFF57 Group NYFF57 Single Ticket On-Sale Date
Group 2 Partner Thursday, August 29: 10am New Wave Partner Friday, September 6 starting at 5pm and all NO SALES day Saturday, September 7 General Public/Ticketing Resumes Sunday, September 8: 12pm
SINGLE TICKET PRICING (Member Rates)
Opening Day (Invitation for 2 included with your benefits!) Alice Tully Hall: $85 Other FLC Venues: $35
Centerpiece Alice Tully Hall: $60 Other FLC Venues: $35
Closing Night (Invitation for 2 included with your benefits!) Alice Tully Hall: $60 Other FLC Venues: $35
Mainslate/Spotlight on Documentary: $25 Projections/Retrospectives/Convergence: $12
Additional Fees Held at the Box Office (HABO): $10 Single ticket fee (online purchases only): $2.50/per ticket Please note: Single ticket fee is waived for the duration of your pre-sale period.
GALA SCREENINGS
Partner patrons will receive an email invitation for each of the Gala screenings. Kindly RSVP to the invitation by the RSVP deadline stated in the invitation in order to redeem the tickets included as part of your benefits.
Opening Day, The Irishman: Friday, September 27 Centerpiece, Marriage Story: Friday, October 4 Closing Night, Motherless Brooklyn: Friday, October 11
VIP HAUSER LOUNGE As a Partner Patron, you will receive four (4) day passes (admits 2 people for each pass) to use throughout the New York Film Festival. In order to take advantage of this benefit, we recommend Partners notify the Patron Desk at least 24 hours in advance of the day you plan to visit the Lounge. At that point, a Lounge Pass will be left for you at the Development Desk in Alice Tully Hall which you can pick up the day of to gain access.
The Hauser Lounge will be open when screenings are occurring in Alice Tully Hall. Please note that Hauser Lounge access is based on availability. In addition to potential blackout dates or screenings where we expect a large turnout, and thus a larger number of VIPs wanting access, this could result in the space hitting maximum capacity. We ask that you please be aware of this and plan accordingly.
The official Hauser Lounge schedule will be sent out at the start of the festival.
If you would like more access to the Hauser Lounge, a limited number of passes are available for purchase:
Festival Pass (September 28 - October 10): $500 Week One Pass (September 28 - October 4): $300 Week Two Pass (October 5 - October 10): $250
FREQUENTLY ASKED QUESTIONS
Q: Where can I buy tickets? A: NYFF tickets are available online, or in-person at the Alice Tully Hall Box Office. We recommend ordering tickets online as tickets and seating are processed automatically.
Q: Is there a limit to how many tickets Members/Patrons/Passholders can purchase at one time? A: YES, any individual ordering tickets during the pre-sale or general public sale period is limited to two (2) per screening.
If you would like to purchase a third or fourth ticket to a particular screening, you may purchase two (2) tickets during your pre-sale period and then an additional two (2) during the general public sale period.
We are unable to make any exceptions to this policy as we make the best effort to accommodate as many people as possible.
Q: When will I know what seats I’m getting when I order online? A: Your seat locations will be included with the confirmation email you receive after placing your order online. Seats will be determined by the best available seat at the time of the purchase. If you have a seating preference, tickets must be purchased in-person at the Alice Tully Hall box office. Seats in Alice Tully Hall are reserved. All other Film at Lincoln Center venues are general admission.
Q: What if I have an ADA need and require accessible seating? A: All of our theaters are accessible for our guests using wheelchairs. If you have another medical need, please let us know and we will do our very best to accommodate your needs. Please submit your ticket order first and then email [email protected] for more information on accommodation.
Q: What if I don’t like my seats? A: In the event you don’t like your seats, you can visit the Patron Desk in the lobby of Alice Tully Hall on the day of the screening during the festival to inquire about exchanging tickets. There is no guarantee that we will be able to accommodate your request.
Q: How does Print-at-Home ticketing work? A: Select the delivery method of Print-at-Home and an email with your tickets will arrive within 48 hours. You can either print your tickets and bring them with you or show them on your phone at the theater and have the barcode scanned. If you do not receive the ticket email within 48 hours, please contact us at [email protected].
If you would like to hold tickets at the box office, there a $10 per order fee.
Q: Can I refund tickets if I am not able to make the screening? A: There are no refunds on New York Film Festival ticket purchases. To donate ticket(s) you are unable to use, please email [email protected] or visit the Alice Tully Hall box office in person.
To request a letter for tax deduction purposes, please utilize the form in the reply email that you will receive after emailing [email protected].
Q: Why are other groups allowed to purchase earlier than members? A: As a non-profit organization, Film at Lincoln Center depends on the generosity of our members and patrons to continue to operate year-round and produce the New York Film Festival. While we are especially grateful for your year-round support as a Patron of Film at Lincoln Center, Patrons and members receive early access to NYFF ticket purchasing as part of their benefits.