Asset Agent Installation Guide for SummitAI Sierra
Published On: 11th May 2020
SUMMITSummitAI Documentation Team
Confidential Information
This document contains confidential and proprietary data and unauthorized use and disclosure of such information may result in damage or considerable loss to Symphony SUMMIT, Inc. The term “Confidential Information” denotes any and all technical and business information disclosed in any manner or form including, but not limited to, business strategies, methodologies, trade secrets, pricing, software programs, and relationships with third parties, client lists and related information, information pertaining to vendors, employees and affiliates. The Confidential Information shall be held in confidence and shall not be used other than for the purposes intended, and as specifically stated in the proposal. Further, the Confidential Information may only be released to employees and persons on a need to know basis, who shall be obliged to maintain the information confidential and the Confidential Information shall not be released or disclosed to any other third party without the prior written consent of SUMMIT Software, Inc.
© 2020 Symphony SummitAI. All Rights Reserved.
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Contents About This Guide ...... 4 Audience ...... 4 Typographic Conventions...... 4 Reference Documents ...... 5 For Further Assistance ...... 5 Chapter 1 ...... 6 Introduction ...... 6 SummitAI Asset Management ...... 6 IT Asset Discovery ...... 6 Chapter 2 ...... 7 Installing SummitAI Asset Agent ...... 7 Installation Overview ...... 7 Types of SummitAI Asset Agents ...... 7 SAM Agent Vs. SSI Agent ...... 9 Quick Steps to Install Linux Agents ...... 9 Prerequisites ...... 10 For Windows ...... 10 For Mac ...... 11 For Linux ...... 11 For Solaris ...... 13 Installation Steps ...... 15 For Windows ...... 15 For Mac ...... 19 For Linux ...... 22 For Solaris ...... 30 Post Installation Steps ...... 37 For Windows ...... 37 For Mac ...... 38 Troubleshooting ...... 39 For Windows ...... 39 For Mac ...... 40 Uninstallation ...... 41 For Windows ...... 41 For Mac ...... 42 For Linux ...... 42 For Solaris ...... 45
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About This Guide
Welcome to the SummitAI Asset Agent Installation Guide. This document provides the step‐ by‐step instructions for installing SummitAI Asset Agent in an on‐premise environment. • Audience • Typographic Conventions • Reference Documents • For Further Assistance Audience
This document is intended for users installing SummitAI Asset Agent. Typographic Conventions
This document uses the following conventions: Table: Conventions Item Convention Buttons boldface font Screen Names boldface font Field Names boldface font Tab Names boldface font Screen Elements boldface font Module Names boldface font
Cross‐references Cross‐references to additional or related information within the publication specify the title of the section that contains the information. These cross‐references represent direct online links. If you click the link, the specific section is displayed.
Note: Contains helpful suggestions or references to material not covered in the publication.
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Tip: Provides a shortcut or easy way to access a specific operation, or to improve application performance.
Warning: Presents information that you must read in order to be familiar with standard practices for preventing errors and system downtimes. Reference Documents
• Asset Management User Guide (For v4.1.4 and earlier versions) • Asset Management Administration Guide (For v4.1.4 and earlier versions) • SummitAI Asset Management Online Help (For v5.1 and later versions) • SummitAI Asset Management Online Help on Docs Site (For Alps and later versions) For Further Assistance
If you need any further assistance, contact SummitAI Software support team at: URL: https://support.symphonysummit.com/ or write to us at [email protected]
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Chapter 1 Introduction
This chapter provides an overview of the SummitAI Asset Management module and IT asset discovery. SummitAI Asset Management Using the SummitAI Asset Management module, the assets (both IT and Non‐IT) of an organization can be managed, configured, and reported. • Add, update, allocate, reallocate assets, and store assets. • Capability to customize the Category and its attributes, list of values, and location. • Capability to perform a bulk movement of the assets from one location to the other or one store to another. • Capability to import huge number of assets details having the assets data in a Microsoft Excel Worksheet.
IT Asset Discovery
SummitAI provides multiple modes to discover IT assets, such as Active Directory Scanning, Agentless IP Subnet Scanning, and Agent‐based S canning. SummitAI scans and audits heterogeneous environment across the entire network connected over LAN, WAN, and VPN. It ensures comprehensive discovery across various platforms, such as Microsoft Windows, MAC, UNIX, and Linux. For Agent‐based Scanning and discovery of IT assets, the SummitAI Asset Agent needs to be installed on the IT assets to discover them.
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Chapter 2 Installing SummitAI Asset Agent
This section describes the following key topics: • Installation Overview • Types of SummitAI Asset Agents • Quick Steps to Install Linux Agents • Installation Steps • Post Installation Steps • Troubleshooting • Uninstallation Installation Overview The SummitAI Agents are installed on Endpoints (End User desktop, laptops, etc.). This guide provides step‐by‐step instructions to install SummitAI Asset Agents on Windows, Macintosh, Linux, and Solaris/Unix systems. Types of SummitAI Asset Agents The following table provides the list of Agents that are installed on Endpoints (End user desktop, laptops, etc.) to perform specific actions in the SummitAI application. These Agents perform the required actions for an end user or another program and run in the system without continuous supervision. Table 0-1: Types of SummitAI Asset Agents
Feature SAM Agenta SSI Agentb MAC Linux Solaris/Unix
Hardware Information Yes Yes Yes Yes Yes Software Information Yes Yes Yes Yes Yes (Windows Updates/Features) Agent Online Status Yes Yes Yes Yes Yes Agent Auto Update Yes Yes ‐ ‐ ‐ Device Manager Details Yes Yes ‐ ‐ ‐ and Enabling/Disabling of the Devices
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Feature SAM Agenta SSI Agentb MAC Linux Solaris/Unix
Software Uninstallation Yes Yes ‐ ‐ ‐ by Uninstallation Key Software Installation Yes Yes ‐ ‐ ‐ with silent Installation Parameter License Key Inventory Yes Yes ‐ ‐ ‐ (supported for Microsoft/Adobe vendors) Last used Yes Yes ‐ ‐ ‐ Software/Application Additional Discovery Yes Yes ‐ ‐ ‐ using WMI query Application Control Yes Yes ‐ ‐ ‐ Remote Desktop Yes Yes ‐ ‐ ‐ Connection (Stealth mode) Local Account Yes Yes ‐ ‐ ‐ Management Endpoint Compliance Yes ‐ ‐ ‐ ‐ Endpoint Automation Yes - - - - Patch Management Yes ‐ ‐ ‐ ‐ Chat/Feedback (with Yes ‐ ‐ ‐ ‐ Microsoft .net 4.x framework) Deploying Software Yes ‐ ‐ ‐ ‐ through Software Deployment Profile RBA Script Execution Yes ‐ ‐ ‐ ‐ through Service Request or Incident Module Software Deployment Yes ‐ ‐ ‐ ‐ through Service Request or Incident Module
a. The SAM Agent is installed in the Windows Operating Systems. b. The SSI Agent is installed in the Windows Operating Systems.
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SAM Agent Vs. SSI Agent The following table provides a comparison between the SAM Agent and SSI Agent. Table 0-2: SAM Agent Vs. SSI Agent SAM Agent SSI Agent SAM Agent uses Microsoft .net No Framework is required for the SSI Framework. Agent.
Quick Steps to Install Linux Agents Perform the below mentioned instructions to install the Linux Agents. Refer Installation Steps for more details on the below mentioned steps. 1. Install the ksh package. sudo apt‐get update sudo apt‐ get install ksh 2. To copy and extract the package, execute the commands. tar –xvf SummitLxAssetAgent‐
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Prerequisites This section describes the hardware and software requirements for SummitAI Asset Agent installation.
For Windows
Hardware Requirements Table 0-3: Hardware Requirements
Type Minimum Recommended
Processor 800 MHz 1600 MHz Memory 256 MB 512 MB Hard Disk Space (32‐ bit) 70 MB 70 MB Hard Disk Space (64‐ bit) 70 MB 70 MB
Antivirus Exclusion • SummitAI Asset Agent installation folders should be excluded from the antivirus software: o Folder Path: C:\Program Files (x86)\Global Symphony services\Summit Asset Agent\*.* o Folder Path: C:\ProgramData\Global Symphony services\SAMAgent\*.* • SummitAI System Information Agent installation folders should be excluded from antivirus software: o Folder Path: C:\Program Files (x86)\SymphonySUMMIT\Summit System Information\*.* o Folder Path: C:\ProgramData\SymphonySUMMIT\*.*
Software Requirements • Windows XP and later (including server class OS) • Microsoft.net Framework 2.0 and above • HTTP (port 80) or HTTPS (port 443) access to SummitAI Proxy Server. • Access to SummitAI Web service URL (Web service URL must be bypassed through internet proxy for agents to communicate). • Following Windows services running in ‘Local System’ Account : Windows Management Instrumentation, Remote Procedure Call (RPC), Remote Registry, and Remote Procedure Call (RPC) Locator.
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For Mac
Software Requirements • OS X 10.9.2 or later • HTTP (port 80) or HTTPS (port 443) access to SummitAI Proxy Server • Access to SummitAI Web service URL (Web service URL must be bypassed through internet proxy for agents to communicate).
For Linux
Software Requirements • HTTP (port 80) access to SummitAI Server IP Address • Access to SummitAI Web service URL (Web service URL must be bypassed through internet proxy for agents to communicate). • Availability of Basic Packages
The following basic packages are required on the Linux systems for installation of SummitAI Agent: o KSH package o Make utility (/usr/bin/make) o Ping Utility (/usr/bin/ping or /bin/ping ) o Gcc Compiler (/usr/bin/cc) o Tar package (/usr/bin/tar) o Copy Executable file/command (/bin/cp) o Remove Executable file /command (/bin/rm) o Move executable file / command (/bin/mv) o Nice command/utility (/bin/nice) o Link Utility/Executable file (/bin/ln) o Perl Package & its basic modules (/usr/bin/perl) o Smartmontools Package o sysvinit‐utils Package o lshw‐B packages (/usr/sbin/lshw) o Ksh shell environment (/bin/ksh) o Log Directory “/var/log” (Writeable by root account) o Temp Directory “/tmp” (Writeable by root account)
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Perl modules are installed automatically by the installation tool; however, dependency modules are required for the successful installation of Perl module. Following is the list of Perl modules: o HTML‐Tagset o HTML‐Parser o Compress‐Raw‐Zlib o Compress‐Raw‐Bzip2 o IO‐Compress o URI o Compress‐Zlib o libwww‐perl
Operating System Packages Following is the list of supported operating system packages: Table 0-4: List of Operating System Packages
Package Name Recommended Minimum Remarks Version Perl Package perl‐5.8 or higher KSH Utility ksh‐20060214‐1.4or higher Net‐Tools net‐tools‐1.60‐37.EL4.6 or higher Glibc glibc‐2.3 or higher 64bit or 32bit depending on the system platform. Procps procps‐3.2.3‐8.2 or higher CoreUtils coreutils‐5.2.1‐31.2 or higher ChkConfig chkconfig‐1.3.13.2‐1 or higher
Util‐Linux util‐linux‐2.12a‐16.EL4.11 or higher gawk gawk‐3.1.3‐10.1 or higher sed sed‐4.1.2‐4 or higher Lshw Default OS Bundled version smartmontools Default OS Bundled version sysvinit‐tools/sysvinit‐ Default OS Bundled version utils
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Hardware Requirements • Minimum hard disk capacity of 100 MB • The Asset Agent is compatible with the following Operating Systems: • Redhat Enterprise Linux 4, 5, 5.4, 5.7, 5.8, 6.0, 6.1, 6.6, 6.7, 6.8, 7.2, and 7.3 • Centos Linux 4.2 (Final), 5.0, 5.3, 5.4, 6.0, 6.1 to 6.9, 7.0, 7.2, 7.3, and 7.4 • Fedora Linux 10 • Ubuntu 10.10, 12.04 LTS, 14.4 LTS, and 16.4 LTS
For Solaris
Software Requirements • The Device Entry is updated on the SummitAI Server Application User Interface in the Availability Management module. • SummitAI Agent Installation kit • SummitAI Agent Installation path • HTTP (port 80) access to SummitAI Server IP Address • Access to SummitAI Web service URL (Web service URL must be bypassed through internet proxy for agents to communicate). • Availability of Basic Packages
Note: Make sure that the basic packages are installed on the system on which you want to install the Asset Agent. The installation tool has a mechanism to check the availability of the basic packages on the system. If the basic packages are not available on the system, you cannot install the Asset Agent.
The following basic packages are required on the Linux systems for installation of SummitAI Agent:
KSH package
Ping Utility (/usr/bin/ping or/bin/ping)
Tar package (/usr/bin/tar)
Copy Executable file/command (/bin/cp)
Remove Executable file/command (/bin/rm)
Move Executable file/command (/bin/mv)
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Nice command/utility (/bin/nice)
Link Utility/Executable file (/bin/ln)
Sudo utility/Package
Smartmontools Package
sysvinit‐utils Package
lshw‐B packages (/usr/sbin/lshw)
Ksh shell environment (/bin/ksh)
Log Directory “/var/log” (Writable by root account)
Temp Directory “/tmp” (Writable by root account)
Perl Package & its basic modules (/usr/bin/perl)
Perl modules are installed automatically by the installation tool; however, dependency modules are required for the successful installation of Perl module. The list of Perl modules is as follows:
HTML‐Tagset
HTML‐Parser
Compress‐Raw‐Zlib
Compress‐Raw‐Bzip2 IO‐Compress URI
Compress‐Zlib
Operating System Packages The list of operating system packages that supports the installation of Asset Agent is as follows: Table 0-5: List of Operating System Packages
Package Name Recommended Minimum Remarks Version Perl Package perl‐5.10 or higher KSH Utility ksh‐20060214‐1.4 or higher Net‐Tools net‐tools‐1.60‐37.EL4.6 or higher Glibc glibc‐2.3 or higher 64bit or 32bit depending on the system platform. CoreUtils coreutils‐5.2.1‐31.2 or higher
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gawk gawk‐3.1.3‐10.1 or higher sed sed‐4.1.2‐4 or higher curl Any version A command line tool and library for client‐side URL transfers
Hardware Requirements Minimum hard disk capacity of 10 MB
Support Platform The Asset agent can be installed on Solaris 5.10 and later version. Installation Steps
For Windows
The Administrator can perform the installation activity either by Wizard Installation or with Silent Installation feature. For more information about each type of installation, see the following sections:
Silent Installation The Administrator can perform the Silent Installation activity either by using .exe setup format or .msi setup format.
Table 0-4: Silent Installation Parameter .exe setup format Following is the SSI Agent Silent Installation parameter: "SSIAgent.exe /s /v/qn" Following is the SAM Agent Silent Installation parameter: “SummitAssetAgent.exe /s /v/qn" .msi setup format Following is the SSI Agent Silent Installation parameter: “SummitSystemInformation.msi ACCEPT=YES /qn"
(or) from batch file "Msiexec /i C:\SummitSystemInformation.msi ACCEPT=YES /qn"
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Following is the SAM Agent Silent Installation parameter: Msiexec /i C:\SAM\SummitAssetAgent.msi ACCEPT=YES /qn
Note: Now, only .exe setup file for SAM Agent is provided from v2.0.4.x with SUMMIT v5.7 SP3 onwards. From v5.7 SP3 onwards, the SummitAI Asset Agent supports stealth mode RDP feature, which requires admin privileges to register during installation and uninstallation procedures. Earlier, while using .msi file for installation and uninstallation, this registration was not happening as all the commands were not executing with admin privileges. Hence, to overcome this issue, the .msi setup file is now converted into .exe executable format.
Installation Wizard To install the SummitAI Asset Agent, run the SummitAI Asset Agent.exe file available at C:\Program Files (x86)\Global Symphony services\Summit Asset Agent.
To install SummitAI Asset Agent: 1. Run the SummitAI Asset Agent. exe file. The SummitAI Asset Agent Setup Wizard is displayed. Click Next.
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2. On the Confirm Installation dialog box, click Next to confirm the installation. On the Installing Summit Asset Agent dialog box, you can see the installation completion percentage. At any point, if you want to cancel the installation. Click Cancel.
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3. After the installation is complete, click Close to exit the window
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For Mac
To install SummitAI Asset Agent:
1. Run the SummitMacAgent.pkg. The Install Summit MAC Agent dialog box is displayed. Click Continue.
2. On the Software License Agreement dialog box, click Continue to continue with the
installation.
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3. Click Agree to accept the software license agreement. You can also choose to read the terms and conditions of the software license agreement by clicking Read License
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4. Click Install.
5. Provide a Name and Password and click Install Software.
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6. After the installation is complete, click Close.
For Linux
To install the Asset Agent in Interactive Mode: 1. Login as root user to the target system on which SummitAI Agent has to be installed. For example: bash#whoami root bash 2. Change your directory to the Installation kit area on the target system. You can use scp/ftp commands to copy the installation kit to the target system from the windows/other linux system. bash# pwd /home bash# tar –xvf SummitLxAssetAgent‐
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/home/SummitLxAssetAgent bash# ls ‐lrt total 20 drwxr‐xr‐x 4 root root 4096 Feb 15 15:09 install ‐rwxr‐xr‐x 1 root root 2615 Feb 15 19:02 uninstallAgent ‐rwxr‐xr‐x 1 root root 10351 Feb 15 19:15 installAgent bash#
3. Provide the permission to execute all the files under the directory. bash# chmod –R 700 *.* (or) chmod –R 700 * 4. Run the following commands to start the installation: bash# pwd /home/SummitLxAssetAgent bash#
A sample of the menu option is displayed. [root@localhost SummitLxAssetAgent]#./installAgent ======Installation of SummitLxAssetAgent Package for Linux Platform ======INFO: Checking for the existing Installations: NOT_FOUND ======INPUT: Please enter the Installation Path (Default /usr/local): INFO: Default Installation Path: /usr/local/SummitAgent/SummitLxAssetAgent/Linux: OK INPUT: Please enter the SummitAI Proxy Server Hostname/IP Address including http. Please contact Summus Support Team for assistance. (example: http://summusserver.yourdomain.com):http://10.99.8.52 INPUT: Polling duration for collecting Hardware Information. Ideally it should NOT be less than 6hours. (Default: 6h ‐ Every 6 Hours): ======INFO: No Input supplied. Default Schedule 6h Applied. ======INPUT: Polling duration for collecting Software Information. Ideally it should NOT be less than 6hours. (Default: 6h ‐ Every 6 Hours):
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======INFO: No Input supplied. Default Schedule 6h Applied. ======INPUT: Polling duration for agent status update. Recommended value is 5 minutes. (Default: 5m ‐ Every 5 minutes): ======INFO: No Input supplied. Default Schedule 6h Applied. ======INPUT: Please specify whether Cron Job runs with Sudo priviliges (Type y/n): ======INFO: No Input supplied. Default (n) Cron Job runs without Sudo privileges. ======INFO: Preparing the config file: DONE INFO: Package SummitLxAssetAgent directory structure created: /usr/local/SummitA‐ gent/SummitLxAssetAgent/Linux: DONE INFO: Dumping the binary tools: DONE INFO: Dumping the common tools: DONE
INFO: Dumping the Un‐installation tools: DONE ======SummitAI Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab Entry for the SummitLxAssetAgent does NOT exists!!: NO_CHANGE ======SummitAI Agent Scheduler (using Cron daemon) Installation Program INFO: Crontab entry for the SummitLxAssetAgent package: INSTALLED ======INFO: The Agent Version is: 1.0
Note: The default installation path is “/usr/local/SummitAgent/ SummitLxAssetAgent /
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To install the Asset Agent in an unattended mode:
Note: You can install the Asset Agent in an unattended/silent mode by passing the inputs as arguments. In the unattended mode, the custom application log is disabled by default and you need to activate it by using Update Scheduler or manually editing the configuration file followed by executing the install scheduler program to update the schedule jobs.
A sample of installation procedure in an unattended mode:
Syntax: ./installAgent
bash#sudo ./installAgent /usr/local http://10.99.8.52 6h 6h 5m y ======Installation of SummitLxAssetAgent Package for Linux Platform ======INFO: Checking for the existing Installations: NOT_FOUND ======INFO: Preparing the config file : DONE INFO: Package SummitLxAssetAgent directory structure created : /usr/local/SummitAgent/SummitLxAssetAgent/Linux : DONE
INFO: Dumping the binary tools : DONE
INFO: Dumping the common tools: DONE INFO:
Dumping the Un‐installation tools: DONE
======
SummitAI Agent Scheduler (using Cron daemon) Removal Program
INFO: Crontab Entry for the SummitLxAssetAgent does NOT exists!!: NO_CHANGE ======
SummitAI Agent Scheduler (using Cron daemon) Installation Program
INFO: Crontab entry for the SummitLxAssetAgent package : INSTALLED
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======INFO: The Agent Version is: 1.0
bash#
Configuration File The configuration file for the SummitAI Agent is available at /etc/SummitLxAssetAgent.conf path. This configuration file is provided to customize the agent functionality partially to suit the appropriate network environment and installations.
Note: The configuration file is mandatory to successfully monitor the agents all the time. The configuration file is protected by the syntax to avoid manual editing/modification of the configuration parameters. Without the configuration file, SummitAI Agent may not be able to scan the existing installations, which may produce conflicts at the output stage.
Parameter Information • The Summit Server parameter indicates the Summit Server IP or host name to which the performance monitoring metrics needs to be sent. This value can be changed, when the Summit server IP / host name changes in your environment. SUMMIT_SERVER=http://summitserver.yourdomain.com • The GetAgentUpdate parameter indicates receiving agent update schedule. By default, it is set to once in every 12 hours. The value of this field should not be modified manually. POLL_GET_UPDATE_DURATION=12h • The POLL_HW_INFO_DURATION parameter indicates the polling period of the agent for hardware information. The set default value is 6 hours. POLL_HW_INFO_DURATION=6h • The POLL_SW_INFO_DURATION parameter indicates the polling period of the agent for software information. The set default value is 6 hours. POLL_SW_INFO_DURATION=6h • The POLL_AGENT_STAT_INFO_DURATION parameter indicates the polling period of the agent for status information. The set default value is 5 minutes. POLL_AGENT_STAT_INFO_DURATION=5m • The Agent Log Rotation Size parameter indicates the size of the agent log at which the agent has to archive the log file. The value is defined in bytes. LOG_ROTATE_SIZE_IN_BYTES=110755840 • The Agent Version parameter indicates the version of the Linux agent you are running on the system and the value of agent version should not be changed.
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• The Summit home parameter indicates the path of the folder in which the SummitAI Agent is installed on the system and the value of this parameter should not be changed.
Verification of Installation of the Asset Agent • Agent Log File The Agent Log file is stored at /var/log/SummitAgent with the file name “monitor$PLATFORM.log” (Ex: /var/log/SummitAgent/SummitLxAssetAgent.log) By default, the agent checks the log file size regularly and if it exceeds the limit of 100MB, the log file is truncated automatically. This value can be changed in the configuration file, “/etc/SummitLxAssetAgent.conf” by updating the parameter “LOG_ROTATE_SIZE_IN_BYTES”. Note that the value should be in bytes only. The archived log file is saved in the path /var/log/SummitAgent directory in the format of “SummitLxAssetAgent.log.
Agent Started at :2015‐10‐11 11:05:01
INFO: Status of Previous Log File Truncate:No ======
INFO: Sending the Agent Online Status
INFO: Server URL (Data being exported) :
http://10.99.8.52/SummitProxyService/EntWidgets/SAMAgent.aspx
INFO: Data being exported:
======
Latitude‐ E6430
======INFO: Webservice Return Response: ======HTTP/1.1 200 OK Cache‐Control: private
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Date: Sun, 11 Oct 2015 11:05:05 GMT Server: Microsoft‐IIS/7.5 Content‐Length: 41 Content‐Type: text/html; charset=utf‐8 Client‐Date: Sun, 11 Oct 2015 11:05:06 GMT Client‐Peer: 10.99.8.52:80 Client‐Response‐Num: 1 X‐AspNet‐Version: 2.0.50727 X‐Powered‐By: ASP.NET success ======INFO: Lock Removed: SUCCESS Agent Collection Ended at: 2015/10/11 11:05:06
======
• In the SummitAI Home folder, the “common” directory should have the SummitAI Agent common files. The “bin” directory should have the SummitAI Agent monitoring files. bash# ls ‐lrt total 8 drwxr‐xr‐x 2 root root 4096 Oct 11 16:29 common drwxr‐xr‐x 2 root root 4096 Oct 11 16:29 bin bash# pwd /usr/local/SummitAgent/SummitLxAssetAgent/Linux bash# • The output shows that the host is configured with the monitoring metric configurations and hence, the crontab is scheduled. bash# 00 0,6,12,18 * * * /usr/local/SummitAgent/SummitLxAssetAgent/Linux/common/start‐ Monitor hw_info > /dev/null 2>&1 00 0,6,12,18 * * * /usr/local/SummitAgent/SummitLxAssetAgent/Linux/common/startMonitor sw_info > /dev/null 2>&1 0,5,10,15,20,25,30,35,40,45,50,55 * * * * /usr/local/SummitAgent/SummitLxAssetAgent/Linux/common/startMonitor stat > /dev/null 2>&1 bash# • The Configuration File contains the SummitAI application server details. AGENT_VERSION=2.0 SUMMIT_HOME=/usr/local/SummitAgent/Linux SUMMIT_SERVER=http://xxx.xxxx.xxx
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POLL_GET_UPDATE_DURATION=12h DEVICE_ID=5 • The Configuration File contains the Monitoring Metrics configurations. bash# pwd /etc bash# cat SummitLxAssetAgent.conf AGENT_VERSION=1.0 SUMMIT_HOME=/usr/local/SummitAgent/SummitLxAssetAgent/Linux SUMMIT_SERVER=http://10.99.8.52 POLL_HW_INFO_DURATION=6h POLL_SW_INFO_DURATION=6h POLL_AGENT_STAT_INFO_DURATION=5m LOG_ROTATE_SIZE_IN_BYTES=110755840
For Solaris
To install Asset Agents in the Interactive Mode: 1. Login as root user to the target system on which you want to install the SummitAI Agent. bash# whoami root
bash# 2. Change your directory to the Installation kit area on the target system. You can use scp/ftp commands to copy the installation kit to the target system from the windows/other linux system. bash# pwd /home bash# tar –xvf SummitUxAssetAgent‐
bash# pwd /home/SummitUxAssetAgent bash# ls ‐lrt
total 20 drwxr‐xr‐x 4 root root 4096 Feb 15 15:09 install ‐rwxr‐xr‐x 1 root root 2615 Feb 15 19:02 uninstallAgent
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‐rwxr‐xr‐x 1 root root 10351 Feb 15 19:15 installAgent bash#
3. Provide the permission to execute all the files under the directory. bash# chmod –R 700 *.* 4. Run the following commands to start the installation: bash# pwd /home/SummitUxAssetAgent bash#
5. Follow the on screen menu options. A sample of the menu option is displayed. [root@localhost SummitUxAssetAgent]#./installAgent ======Installation of SummitUxAssetAgent Package for Linux Platform ======INFO: Checking for the existing Installations : NOT_FOUND ======INPUT: Please enter the Installation Path (Default/usr/local): INFO: Default Installation Path: /usr/local/SummitAgent/SummitUxAssetAgent/SunOS : OK INPUT: Please enter the SummitAI Proxy Server Hostname/IP Address including http. Please contact Summus Support Team for assistance. (example: http://summusserver.yourdomain.com):http://10.99.8.52 INPUT: Polling duration for collecting Hardware Information. Ideally it should NOT be less than 6 hours. (Default: 6h ‐ Every 6 Hours): ======INFO: No Input supplied. Default Schedule 6h Applied. ======INPUT: Polling duration for collecting Software Information. Ideally it should NOT be less than 6 hours. (Default: 6h ‐ Every 6 Hours) : ======INFO: No Input supplied. Default Schedule 6h Applied. ======INPUT: Polling duration for agent status update. Recommended value is 5 minutes. (Default: 5m ‐ Every 5 minutes): ======INFO: No Input supplied. Default Schedule 6h Applied. ======
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INPUT: Please specify whether Cron Job runs with Sudo priviliges (Type y/n): ======INFO: No Input supplied. Default (n) Cron Job runs without Sudo privileges. ======INFO: Preparing the config file : DONE INFO: Package SummitUxAssetAgent directory structure created : /usr/local/SummitA‐ gent/SummitUxAssetAgent/SunOS : DONE INFO: Dumping the binary tools : DONE INFO: Dumping the common tools: DONE
INFO: Dumping the Un‐installation tools: DONE ======SummitAI Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab entry for the SummitUxAssetAgent does NOT exist!!: NO_CHANGE ======SummitAI Agent Scheduler (using Cron daemon) Installation Program INFO: Crontab entry for the SummitUxAssetAgent package : INSTALLED ======INFO: The Agent Version is: 1.0
Note: The default installation path is “/usr/local/SummitAgent/ SummitUxAssetAgent /
To install the Asset Agent in an unattended mode:
Note: You can install the Asset Agent in an unattended/silent mode by passing the inputs as arguments. In the unattended mode, the custom application log is disabled by default and you need to activate it by using Update Scheduler or manually editing the configuration file followed by executing the install scheduler program to update the schedule jobs.
A sample of installation procedure in an unattended mode:
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Syntax: ./installAgent
bash# ./installAgent /usr/local 10.99.8.52 6h 6h 5m y ======Installation of SummitUxAssetAgent Package for Linux Platform ======INFO: Checking for the existing Installations: NOT_FOUND ======INFO: Preparing the config file: DONE INFO: Package SummitUxAssetAgent directory structure created : /usr/local/SummitAgent/SummitUxAssetAgent/SunOS : DONE
INFO: Dumping the binary tools: DONE
INFO: Dumping the common tools: DONE INFO:
Dumping the Un‐installation tools: DONE
======
SummitAI Agent Scheduler (using Cron daemon) Removal Program
INFO: Crontab entry for the SummitUxAssetAgent does NOT exist!!: NO_CHANGE ======
SummitAI Agent Scheduler (using Cron daemon) Installation Program
INFO: Crontab entry for the SummitUxAssetAgent package: INSTALLED ======INFO: The Agent Version is: 1.0
bash#
Note: All the Configurations for monitoring the metrics are defined at the Application User Interface and the current version of Asset Agent does not support the manual changes on the Linux Platform based systems. Make sure that you do not schedule the monitoring agent metrics (Srvcs, Get_Srvcs, cpu_mem_proc, so on) very frequently, except heart_beat metrics, which will gradually contribute in increasing the CPU/Memory usage of the server. Make sure that you do not provide any conflicting polling frequency. Asset Agent does not allow multiple
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 33
metrics to execute at the same time. The exception is only for the Heart_Beat metrics which runs without any interruption with other metrics.
Configuration File The configuration file for the SummitAI Agent is available at etc/SummitLxAssetAgent.conf path. This configuration file is provided to customize the agent functionality partially, to suit the appropriate network environment and installations.
Note: The configuration file is mandatory to successfully monitor the agents all the time. The configuration file is protected by the syntax to avoid manual editing/modification of the configuration parameters. Without the configuration file, SummitAI Agent may not be able to scan the existing installations, which may produce conflicts at the output stage.
Parameter Information • The Agent Version parameter indicates the version of the Linux agent that you run in your system. You should not change the value of this parameter. • The Summit Home parameter indicates the path of the folder in the system, where SummitAI Agent is installed. You should not change the value of this parameter. SUMMIT_HOME=/usr/local/SummitAgent/Linux • The Summit Server parameter indicates the Summit Server IP or host name to which the performance monitoring metrics are sent. This value can be changed, when the Summit server IP/ host name are changed in your environment. SUMMIT_SERVER=http://summitserver.yourdomain.com • The Get Agent Update parameter indicates receiving agent update schedule. The default value of this schedule is set to once in every 12 hours. You should not change the value of this parameter manually. POLL_GET_UPDATE_DURATION=12h • The POLL_HW_INFO_DURATION parameter indicates the polling period of the agent for hardware information. The default value of this period is set to once in every 6 hours. POLL_HW_INFO_DURATION=6h • The POLL_SW_INFO_DURATION parameter indicates the polling period of the agent for software information. The default value of this period is set to once in every 6 hours.
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 34
POLL_SW_INFO_DURATION=6h • The POLL_AGENT_STAT_INFO_DURATION parameter indicates the polling period of the agent for status information. The default value of this period is set to once in every 5 minutes. POLL_AGENT_STAT_INFO_DURATION=5m • The Agent Log Rotation Size parameter indicates the size of the agent log at which the agent has to archive the log file. The value of the size is defined in bytes. LOG_ROTATE_SIZE_IN_BYTES=110755840
Agent Log File The Agent Log file is stored at /var/log/SummitAgent with the file name “monitor$PLATFORM.log” (Ex: /var/log/SummitAgent/SummitUxAssetAgent.log) By default, the Agent checks the log file size regularly and if the log file size exceeds the limit of 100MB, the log file is shorten automatically. This value can be changed in the configuration file “/etc/SummitUxAssetAgent.conf” by updating the parameter “LOG_ROTATE_SIZE_IN_BYTES”. The value of the size must be in bytes. The archived log file is saved in the path “/var/log/SummitAgent”, in the format “SummitUxAssetAgent.log.
Agent Started at :2015‐10‐11 11:05:01 INFO: Status of Previous Log File Truncate:No ======
INFO: Sending the Agent Online Status
INFO: Server URL (Data being exported): http://10.99.8.52/SummitProxyService/EntWidgets/SAMAgent.aspx
INFO: Data being exported:
======
Latitude‐ E6430
======
Asset Agent Installation Guide Version: Sierra
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INFO: Webservice Return Response: ======
HTTP/1.1 200 OK
Cache‐Control: private Date: Sun, 11 Oct 2015 11:05:05 GMT Server: Microsoft‐IIS/7.5
Content‐Length: 41
Content‐Type: text/html; charset=utf‐8
Client‐Date: Sun, 11 Oct 2015 11:05:06 GMT
Client‐Peer: 10.99.8.52:80 Client‐Response‐Num: 1 X‐AspNet‐Version: 2.0.50727 X‐Powered‐By: ASP.NET success
======INFO: Lock Removed: SUCCESS Agent Collection Ended at: 2015/10/11 11:05:06
======Verification of Installation of the Asset Agent • In the SummitAI Home folder, the “common” directory should have the SummitAI Agent common files. The “bin” directory should have the SummitAI Agent monitoring files. bash# ls ‐lrt total 8 drwxr‐xr‐x 2 root root 4096 Oct 11 16:29 common drwxr‐xr‐x 2 root root 4096 Oct 11 16:29 bin bash# pwd /usr/local/SummitAgent/SummitUxAssetAgent/SunO S bash#
• The output shows that the host is configured with the monitoring metric configurations and hence, the crontab is scheduled. bash# 00 0,6,12,18 * * * /usr/local/SummitAgent/SummitUxAssetAgent/SunOS/common/startMonitor hw_info > /dev/null 2>&1 00 0,6,12,18 * * *
Asset Agent Installation Guide Version: Sierra
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/usr/local/SummitAgent/SummitUxAssetAgent/SunOS/common/startMonitor sw_info > /dev/null 2>&1 0,5,10,15,20,25,30,35,40,45,50,55 * * * * /usr/local/SummitAgent/SummitUxAssetAgent/SunOS/common/startMonitor stat > /dev/null 2>&1 bash# • The Configuration File contains the parameters that can be customized to monitor the CPU, Memory and Disk. o The Configuration files without the monitoring metrics configured at the Application User Interface. AGENT_VERSION=2.0 SUMMIT_HOME=/usr/local/SummitAgent/Linux SUMMIT_SERVER=http://xxx.xxxx.xxx POLL_GET_UPDATE_DURATION=12h DEVICE_ID=5
o The Configuration files with the monitoring metrics configured at the Application User Interface. bash# pwd
/etc bash# cat
SummitLxAssetAgent.conf
SummitLxAssetAgent.conf
AGENT_VERSION=1.0
SUMMIT_HOME=/usr/local/SummitAgent/SummitUxAssetAgent/SunOS SUMMIT_SERVER=http://10.99.8.52 POLL_HW_INFO_DURATION=6h POLL_SW_INFO_DURATION=6h POLL_AGENT_STAT_INFO_DURATION=5m LOG_ROTATE_SIZE_IN_BYTES=110755840 Post Installation Steps
For Windows
Check if the Services, Service Agent Monitoring Service and SummitAI Asset Management are Started (Status).
Asset Agent Installation Guide Version: Sierra
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For Mac
1. In Spotlight, search for “Terminal”. Run the command: ls ‐l /applications, see if SummitMacAgent.app is present in the list. 2. Run the command: ls ‐l ~/Library/LaunchAgents. See if summitmacagent.plist and summitmacagentonline.plist are present in the list. Restart the computer. 3. The SummitAI Asset Agent icon should be visible in the system’s dock and the SummitMacAgent process should be present under the Memory tab of the Activity Monitor window.
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 38
Troubleshooting
For Windows
Agent Offline 1. Make sure Agent Prerequisites are available. 2. Make sure system is connected to the network. 3. Check system proxy settings. 4. Check if Summit Proxy Server URL is accessible from the system. 5. Check the files, ScanDetails.xml and ScanDetails_LS.xml have the same modified date and time. These files are available at “%ProgramData%\Global Symphony
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 39
services\SAMAgent\Data\”. If the modified date of ScanDetails.xml is later than the modified date of ScanDetails_LS.xml, please contact SummitAI Support Team.
Restart agent: Kill the following processes
o SAMAgent.exe o Winmont.exe
Note: You need to kill the processes only once. After the process is killed, it is restarted automatically.
For Mac
The Asset Agent is not reporting although Asset Agent is successfully installed on the Mac machine. 1. In Spotlight, search for ʺTerminalʺ. Double click to open Terminal. 2. Execute following command to check file properties: ls ‐l /Applications/SummitMacAgent.app/Contents/MacOS
3. Execute following command: chmod ‐R 777 /Applications/SummitMacAgent.app 4. In case the above command fails because of permission issue, run the command. [Requires Administrator password]: sudo su 5. Enter password. 6. Try executing step 3. Now command should be executed successfully. 7. Restart the system. 8. Execute Step 2. 9. Verify the modified date columns for .xml files. It should be close to the current date and time. Terminal basic commands • ls ‐l: Display folder properties. • cd: Change directory • cd .. : Come out of current directory • pwd: Return working directory name • chmod: File permission • chflags: Hide or show file. For example:
chflags hidden /Applications/SummitMacAgent.app
chflags nohidden /Applications/SummitMacAgent.app
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 40
Uninstallation
For Windows
1. From Add\Remove Programs select ‘Summit Asset Agent’ and select Uninstall.
2. During uninstallation, uninstall user and password will be prompted. 3. Enter the user id and password set for agent uninstallation to continue with uninstallation.
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For Mac
Run the command: rm ‐Rf /applications/summitmacagent.app to uninstall the Asset Agent from the MAC machine.
For Linux
To uninstall the SummitAI Asset Agent in interactive mode: 1. Login as root user to the target system on which SummitAgent is planned to install. bash# whoami root bash# 2. Change your directory to the “SUMMIT_HOME”/common directory. 3. Default Path: /usr/local/SummitAgent/
INFO: Default Installed Path : FOUND INFO: Un‐Installation continues...... !
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INFO: Logged in Account : root : OK INFO: Current Directory : /usr/local/SummitAgent/SummitLxAssetAgent/Linux/common : OK ======Summit Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab entries for the SummitLxAssetAgent package : REMOVED INFO: Removed the SummitLxAssetAgent Binary Tools : OK
INFO: Removed the SummitLxAssetAgent Config Files : OK INFO: Saved the SummitLxAssetAgent Log File : OK
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 43 To uninstall the Asset Agent in unattended mode: 1. Login as root user to the target system on which SummitAgent is planned to install. bash# whoami root bash# 2. Change your directory to the “SUMMIT_HOME”/common directory. 3. The default path is /usr/local/SummitAgent/
INFO: Default Installed Path : FOUND INFO: Un‐Installation continues. .. !
INFO: Logged in Account : root : OK INFO: Current Directory : /usr/local/SummitAgent/SummitLxAssetAgent/Linux/common : OK ======Summit Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab entries for the SummitLxAssetAgent package : REMOVED INFO: Removed the SummitLxAssetAgent Binary Tools : OK
INFO: Removed the SummitLxAssetAgent Config Files : OK INFO: Saved the SummitLxAssetAgent Log File : OK
bash#
Asset Agent Installation Guide Version: Sierra
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Verification of Uninstallation of the Asset Agent • After the successful execution of the uninstallAgent script. The following directories/files should be removed for a successful uninstallation. SUMMIT_HOME directory (/usr/local/SummitAgent) Configuration File (/etc/SummitLxAssetAgent.conf) Crontab entries for SummitAgent bash# ls ‐ld /usr/local/SummitAgent/SummitLxAssetAgent ls: /usr/local/SummitAgent/SummitLxAssetAgent: No such file or directory bash# bash# ls ‐lrt /etc/SummitLxAssetAgent.conf ls: cannot access /etc/SummitUxAssetAgent.conf: No such file or directory bash# bash# crontab ‐l | grep ‐i SummitLxAssetAgent bash#
Note: In some specific operating systems, the SummitAI Home directory may get deleted since the uninstallAgent script is being executed from the SummitAI_Home path. Hence, you can delete the directory structure manually after the uninstallation script is executed.
For Solaris
To uninstall the SummitAI Asset Agent in interactive mode: 1. Login as root user to the target system on which you want to install the SummitAgent. bash# whoami root bash# 2. Change your directory to the “SUMMIT_HOME”/common directory. 3. Default Path: /usr/local/SummitAgent/
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 45
Uninstallation of SummitUxAssetAgent Package ======Are you sure you want to UN‐INSTALL the SummitUxAssetAgent Package (Type y/n):y INFO: Checking the SummitUxAssetAgent config file: FOUND INFO: Default Installed Path : FOUND INFO: Un‐Installation continues. .. ! INFO: Logged in Account : root : OK INFO: Current Directory : /usr/local/SummitAgent/SummitUxAssetAgent/SunOS/common : OK ======Summit Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab entries for the SummitUxAssetAgent package : REMOVED INFO: Removed the SummitUxAssetAgent Binary Tools : OK
INFO: Removed the SummitUxAssetAgent Config Files : OK INFO: Saved the SummitUxAssetAgent Log File : OK
To uninstall the SummitAI Asset Agent in unattended mode: 1. Login as root user to the target system on which you want to install the SummitAgent. bash# whoami root
bash#
2. Change your directory to the “SUMMIT_HOME”/common directory. 3. The default path is /usr/local/SummitAgent/
/usr/local/ SummitAgent/SummitUxAssetAgent/SunOS/common bash# 5. Execute the uninstallation script with the input argument (as “y” to uninstall and “n” to cancel the operation). bash# ./uninstallAgent y ======Uninstallation of SummitUxAssetAgent Package ======
Asset Agent Installation Guide Version: Sierra
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Are you sure you want to UN‐INSTALL the SummitUxAssetAgent Package (Type y/n):y INFO: Checking the SummitUxAssetAgent config file: FOUND
INFO: Default Installed Path : FOUND INFO: Un‐Installation continues. .. !
INFO: Logged in Account : root : OK INFO: Current Directory : /usr/local/SummitAgent/SummitUxAssetAgent/SunOS/common : OK ======Summit Agent Scheduler (using Cron daemon) Removal Program INFO: Crontab entries for the SummitUxAssetAgent package : REMOVED INFO: Removed the SummitUxAssetAgent Binary Tools : OK
INFO: Removed the SummitUxAssetAgent Config Files : OK INFO: Saved the SummitUxAssetAgent Log File : OK bash#
Verification of Uninstallation of the Asset Agent • After the successful execution of the uninstallAgent script, the following directories/files should be removed:
SUMMIT_HOME directory (/usr/local/SummitAgent) Configuration File (/etc/SummitAgent.conf) Crontab entries for SummitAgent bash# ls ‐ld /usr/local/SummitAgent/SummitUxAssetAgent ls: /usr/local/SummitAgent/SummitUxAssetAgent: No such file or directory bash#
bash# ls ‐lrt /etc/SummitUxAssetAgent.conf ls: cannot access /etc/SummitUxAssetAgent.conf: No such file or directory bash#
bash# crontab ‐l | grep ‐i SummitUxAssetAgent bash#
Note: In some specific operating systems, the SummitAI Home directory may not be deleted as the uninstallAgent script is executed from the SUMMIT_Home path. Hence, you can delete the directory structure manually after the uninstallation script is executed.
Asset Agent Installation Guide Version: Sierra
SUMMIT-AAInstall-Sierra Classification: External Date: 11-05-2020 47