2020 ANNUAL REPORT 2020 ANNUAL REPORT ADDING ENERGIES 2020 ANNUAL REPORT
1. LETTER FROM 4. CUSTOMERS ALEX ARTETXE, 4.1 Letter from Tomás Solis, PRESIDENT Director of Sales and AND CEO Marketing 4.2 Main Magnitudes 2. EXCELLENCE 4.3 Outstanding Milestones 2.1 Letter from Luis María 4.4 Our Plants and Offices Pérez, General Manager 2.2 Main Magnitudes 5. PEOPLE 2.3 Outstanding Milestones 5.1 Letter from Sonia Garai, 2.4 Our History: 75 years Director of Human Looking Towards the Future Resources 5.2 Main Magnitudes 3. INNOVATION 5.3 Outstanding Milestones 3.1 Letter from Oscar 5.4 Our Team Fernández de Retana, Director of R&D
3.2 Main Magnitudes
3.3 Outstanding Milestones
3.4 Our Solutions 2020 LETTER FROM ALEX ARTETXE, PRESIDENT AND CEO / ANNUAL REPORT
LETTER FROM ALEX ARTETXE 1. PRESIDENT AND CEO A LEADING, GLOBAL, DIVERSE, As a company, INNOVATIVE AND SUSTAINABLE Arteche is:
COMPANY FOR 75 YEARS ● a Leader Looking back at 2020, I believe I diversity and equal opportunities ● Global must begin this letter by sending for everyone at Arteche. Our Diverse everyone who has suffered over sustainability policies have been ● the past months as a result of strengthened in a context that has Innovative COVID-19 around the world a big been complicated for many people ● hug. As I am writing, the fight as we felt we had to do something. ● Sustainable against the pandemic has not yet ended, but I have no doubt it will ● Purpose-oriented and that we can take advantage of Overcoming the this new opportunity to do things ● For 75 years from a different perspective. COVID-19 crisis
The truth is taking a look back at will be an the year 2020 is bittersweet as, opportunity despite the complicated global situation, it has been a positive year to do things for the company. It was the final from a step towards our 75th anniversary different which we will be celebrating in perspective 2021. Over the course of the year, we have consolidated our project and exceeded all the expectations We know that the sector is facing that first team that began working all sorts of challenges as a result in a small shop on Gordoniz street of the necessary change in the could have ever dreamt of when energy model to a cleaner one the company was founded. There aimed at a future that must be is no doubt that the way in which more environmentally-friendly. 2020 has been the year for con- It will also coincide with our 75th we have taken the path here However, at Arteche, we see solidating a corporate governance anniversary through which we shall foreshadows a new phase which these challenges as opportunities model based on independence and reinforce what has always been will coincide with this celebration and, even though we know we professionalization. Thus, Arteche’s our purpose: “To provide agile and of our first 75 years of history. must continue to give the best underlying ethical principles have responsible answers to energy of our efforts, we feel incredibly continued evolving to become the challenges all while remaining Today, we are world leaders excited. We firmly believe that our company that we humbly believe faithful to our commitment to in the development of electric commitment to doing things well stands out because of its business people, society and the planet. measurement products and a and support for an open innovation excellence, both due to its best And always together: ADDING reference company for the power model allow us to offer products practices in governance as well as ENERGIES”. generation, transmission and and services that are ever more its economic results. distribution sectors not to mention sustainable, that help and will help already established in 15 countries our customers provide greener and As I was saying at the beginning of on four continents. more efficient solutions. Because this letter, I believe overcoming the Arteche is a growing company COVID-19 crisis will be an opportunity This international presence has that is continuously assessing to do things from a different given us the opportunity to different options that can reinforce perspective and, as concerns the be an ever more diverse and our positioning and technological corporate side of business, betting ALEXANDER ARTETXE multicultural company and that is leadership in view of the challenges on organizations with humanistic one of the levers we are particularly of the future as the energy scenario models like the type we have always President and CEO committed to and most proud of: undergoes this transformation. defended at Arteche. Arteche Group
PAGE PAGE 8 9 2020 ANNUAL REPORT Arteche stands out because of its business excellence to which it is 2 CHAPTER strongly committed EXCELLENCE EXCELLENCE
PÁG. 10 2020 EXCELLENCE / ANNUAL REPORT
Compromiso conGood la LETTER FROM LUIS MARÍA PÉREZ excelenciagovernance yand la GENERAL MANAGER mejoraeconomic continua results 2.1 LosArteche drivers stands de RESILIENCE nuestraout because gestión of its business excellence, (OR BETTER SAID, deboth la duesatisfacción to its debest clientes practices son in governance as well EXCELLENCE) laas rapidez its economic en laresults. respuesta, la In the last annual report, I focused the lockdown, and we closed on that sought-after stability financial year 2020 with our profesionalidad needed so the Arteche Group customers trusting our ability to could fulfill its strategic plan to execute projects and services y la evaluación satisfaction. Already back in 2019 even more. del nivel de we began to sense the effects of the pandemic that completely satisfacciónA commitment affected us in 2020 and continue deto nuestros excellence to be present now in 2021 as I am Constancy, and ongoing writing these words. engagement and clientes.improvement And this is why I decided to title values have gotten this open letter Resilience (Or Better Said, Excellence). us to where we The drivers of our customer service Resilience because in spite of this are today and will management are truly atypical year, we have been carry us into the quick responses, able to stabilize our operations professionalism and achieve nearly all of our future based on our and evaluating strategic goals as you will see as commitment to their level of you read the following pages. satisfaction. talent and ongoing lockdown was ordered in the business, our products and our And as concerns what I have put different countries where we services. in parentheses –Or Better Said, improvement operate which undoubtedly We have made Excellence–, because I sincerely influenced the increased trust We believe our actions for progress believe that since we were able our customers now have in our improvement are a part of our on projects to achieve stability making use of The commitment and excellence capacity to get things done. None DNA and that’s why the constancy, and services our most resilient characteristics, that move us is reflected in our of this would have been possible engagement and values Arteche throughout we are by all means moving into a customers’ satisfaction around without the engagement shown set out for itself 75 years ago have this pandemic virtuous circle of excellence. the world as they value our by everyone at Arteche. gotten us to where we are today situation, even approachability and capacity and will carry us into the future during the Arteche stands out because of its to propose solutions, our quick In order to look after all of them, we based on our commitment to lockdown. business excellence, both due to response and the professionalism focused on quickly implementing talent and ongoing improvement. its best practices in governance of our teams. These drivers are all the measures to protect what as well as its economic results. fundamental for us and guide has been and is most important to our improvement and innovation us –the health of our employees. Our focus is on offering quick processes. We are proud to have responses, professionalism and helped guarantee the continuity Convinced that our activity evaluating the level of satisfaction of the electricity supply in can have a positive impact on with our customer service in all more than 175 countries with everything around us –both in the phases of our relationships with continuous services all while communities of the 15 countries them. tending to emergency situations where we are present as well as in the middle of the lockdown. on the environment–, we have Such is the case that we have continued to use the services of made progress on projects We were able to complete local suppliers in every territory and services throughout this projects, even during the most and we continue believing in LUIS MARÍA PÉREZ pandemic situation, even during complicated months when a sustainability as the strategic lever for the development of our GENERAL MANAGER
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ENVIRONMENT
EXCELLENCE: 2.2 MAIN MAGNITUDES BUSINESS
20% % 15% 32 DECREASE 37% EMEA DECREASE INCREASE in 18% LATAM in the generation of 33% NA in water recycled hazardous non-hazardous ¤ 276 consumption waste waste million VOLUME VOLUME SALES 12% APAC
in comparison to +2.8 the previous year 10% 0 DECREASE in natural ENVIRONMENTAL gas consumption INCIDENTS
% 70 %AUTOMATION 12% Measurement and 18 + of the transport and distribution + network ACTIVITY ACTIVITY SYSTEMS monitoring network RELIABILITY 31% 6% DECREASE in DECREASE in diesel C gasoline consumption consumption 11% DECREASE in diesel B 31% 69% consumption
SECTOR RENEWABLE OTHER SEGMENTS ENERGY HOW OUR CUSTOMERS RATE US
74 % of our 9.1 8.8 8.8 8.5 Products procurement is from Ability installed in LOCAL SUPPLIERS Service The quality of Our response SATISFACTION: to solve personnel our responses times EXPANSION EXPANSION more than175countries problems
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EXCELLENCE: Our Actions for Improvement Arise 2.3 OUTSTANDING MILESTONES from Internal Processes
As part of our commitment The aspect that is most After boosting our ongoing to excellence and ongoing highly valued by our improvement system improvement, we set a goal customers has been our throughout 2019, we have in 2020 to manage our capacity to offer solutions kept up the pace and the Sustainable Financing customers’ satisfaction of that resolve their problems. data prove that the immense how we handle and process majority of our actions for quality incidents related to Our efforts are aimed at improvement (more than 450 our products. decreasing the number last year) arise from internal With the aim of aligning our Moreover, Cofides granted us • Supporting the of incidents by quickly processes whereas only a financial strategy with our a loan to finance astrategic company’s innovation The drivers of our handling any symptom in small percentage comes sustainable goals, streamline project in Mexico linked to strategy which focuses management are quick advance that may lead to a from customer complaints. the cost of our debt and our sustainability goals. on designing and responses, professionalism problem in how any of our This means we work on the diversify our sources of manufacturing its range and assessing the level of equipment operates. problems identified before financing, we secured This economic injection is of products and solutions satisfaction. they reach our customers. financing from various allowing us to implement all while enhancing its institutions in 2020. the plans made for the efficiency, reliability and coming years: sustainability. The financing granted by the European Investment • Developing new • Modernizing our digital Bank and the Spanish Official electronic solutions infrastructure and Credit Institute, respectively, aimed at digitizing the innovating in the electric backs our R&D&I plan and electricity distribution power sector of up to brings it into compliance with network and integrating 800 kV, the segment in Certification European Union guidelines on renewable energy which very few companies Innovation and Sustainability. generation. worldwide are operating. In 2020, we maintained our to offer our current and more and more all the time. ISO 45001 certification at potential customers added Internally, it minimizes the our sites. value as they appreciate risks identified of incidents the guarantee of secure related to the loss or All of our plants are information management filtration of information. With this investment plan, we’re contributing to enhanced certified pursuant to competitiveness, fostering a sustainable recovery and growth standard ISO 14001:2015, model and boosting job creation as part of our Multi-Site Integrated Management System.
As a new development, we earned ISO/IEC New Business 27001 certification for our information security Development & Corporate Development Area system.
This achievement is the result This year, we’ve developed strategies in each of our responsible for developing of our daily work complying a new area within the business lines in order to current business, led by with the standards and organization, Business achieve our organic and our product managers, improvements required in Development & Corporate inorganic objectives. and another focusing on how we handle and manage Development, the mission inorganic growth. information securely, which of which is to define and The area is divided allows us as a company implement individual into two teams: one
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Maintaining Our Commitment to Stability Implementation of a Tool to Develop in the Electric Power Distribution Network Remote FAT Tests
During the month of March the network owned by 2020, right in the middle Red Eléctrica de España Continuing with the conduct remote Factory of the lockdown caused by (REE), the Spanish electric process of implementing Acceptance Tests (FAT) the COVID-19 pandemic, power operator with nearly 4.0 technologies which with our customers or we continued guaranteeing 44,000 kilometers of allow us to maintain provide field assistance the continuity of the electric power lines and contact with our customers simply with an Internet electricity supply by nearly 700 substations, and suppliers, we’ve set connection, for example. testing the remote control the tests at the Itxaso up a new remote support system at the 400 kV substation were some of platform at all of our FAT tests are processes Itxaso substation which is the first to be done during plants. we conduct at our essential to the stability the pandemic. laboratories in the of the electric power By combining remote presence of the customer monitor these tests with distribution network in We maintained our services display hardware to verify equipment works complete guarantees Spain. for REE by adapting the technologies, real-time correctly before being without needing to travel performance thereof to remote control systems and document sharing and supplied. With this new to our sites. With an important control the changes in their plans taking measurements for communications softwares, augmented reality platform, system base installed in for implementing the capacitive diagnostics. this platform allows us to our customers can fully
People Management during COVID-19
From the beginning of To do so, we’ve been carrying • The creation of a Presentation of a Paper during the ‘CIGRE the pandemic, we’ve been out the following actions, Coronavirus Committee. e-Session 2020’ and Development of 35 Webinars working to make people safe among others: • Ongoing information for at Arteche in order to prevent personnel on the situation and minimize the internal • The preparation of a and rules to follow. spread of COVID-19 at all of protocol to prevent the We have a vocation for or postponed for health main international the group’s plants. spread of COVID-19. • Temperature taking for sharing knowledge and, and safety reasons. Of events, was postponed all personnel. therefore, participate the 23 events planned, until 2021; however, some • Disinfection of common and sponsor events only Distributech (Texas, of the technical sessions areas, the installation of that contribute to their United States) went still took place online. hand sanitizer dispensers. dissemination. ahead as normal while all the others were For the fourth consecutive • Periodic delivery of masks. In 2020, due to the cancelled, delayed or edition, we presented a • Monitoring of all personnel global pandemic, held online. paper (A3 – 210) at the with symptoms or who many of the events in 2020 e-session ‘Online have been in close contact which Arteche Group On the other hand, Monitoring of Paper- with the virus. habitually participates CIGRE, one of the Oil Insulated Current were either cancelled transmission sector’s Transformers’. • Serological and antigen screenings and tests for personnel as per medical criteria. • The establishment of capacities in different
rooms. The closing and 35 1,700 7 5 safe re-opening of dining Webinars + participants + businesses + languages halls.
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FIRST YEARS
OUR HISTORY: 75 YEARS LOOKING 1946-1961 1968 1973 2.4 FOUNDATION as a transformer The OPENING of our first The company reaches distributor through licenses in-house R&D center its TECHNOLOGICAL TOWARDS THE FUTURE INDEPENDENCE
This wonderful adventure known ethics, trustworthiness, closeness YEARS OF EXPANSION as Arteche began back in 1946. and commitment. It was an adventure that began in Bilbao in a shop on Gordoniz This commitment and these values street with a small team of people have been demonstrated throughout filled with excitement. our history by the women and men who have built Arteche and we also That project would soon move to demonstrated them throughout 1975 1979 1981 1990 1993 Mungia (“halfway between Bakio 2020, which was a rather difficult and Bilbao”). The seed that was year. It was likely one of the most Our firstproduct Our first The development of The development of First sown by those pioneers is now a difficult we’ve ever experienced yet SOLD abroad international the highest voltage the first factory in NORTH business group with solid roots we came out of it successfully. delegation in TRANSFORMER ELECTRONIC AMERICA in the land where it was born LATAM to date (765kV) TRANSFORMER prototype and with stronger and stronger We did not necessarily do so in branches that extend across four terms of results, but rather in terms continents. And that small group of the decisions, projects, designs, of 12 people is now a team of changes, investments, etc. with more than 2,000 professionals which we’re laying a solid foundation YEARS OF CONSOLIDATION who carry the Arteche brand and for the coming years. And it has all values all around the world. been thanks to everyone’s effort, professionalism and dedication. It’s something to be proud of. We’ve become a company 2021 will no doubt be a very intense 1997 that’s internationally renowned year. Our sector is in a positive period The consolidation 1998-2003 for our technology, our quality, with transformation projects and 2004 our market leadership, our great opportunities ahead. And we of the group’s Consolidation in 2005 2007 Our firstdelegation international presence and our have fascinating projects underway subsidiaries: LATAM The launch of A new A SINGLE in the Asia-Pacific: TECHNOLOGY team of professionals but also which are allowing us to look upon CHINA the POWER recognized for our human values, the future with enthusiasm. STRUCTURE QUALITY CENTER business
Over its 75 years of history, Arteche has gained unique 2011 experience and The development of an 2012 optical measuring The acquisition 2014 positioning in TRANSFORMER 2016 of SAC (control The inauguration 2018 the industry and automation of our ULTRA- Signed the United The launch of systems) HIGH VOLTAGE Nations GLOBAL submersible VOLTAGE laboratory COMPACT TRANSFORMERS
Business development Innovation / Product Milestone Internationalization Development
PAGE PAGE 20 21 2020 LETTER FROM ALEX ARTETXE, PRESIDENT AND CEO / ANNUAL REPORT
Above all, innovation at Arteche is an CHAPTER 3 attitude INNOVATION
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LETTER FROM ÓSCAR FERNÁNDEZ DE RETANA 3.1 DIRECTOR OF R&D INNOVATION AND SUSTAINABILITY Innovation to transform the sector TO ADDRESS THE CHALLENGES Arteche is committed to innovation and sustainability as the way to address the current and future challenges that come IN THIS SECTOR with the energy sector’s transformation. In a network and open are the which will begin operating in words that define the innovation 2021. model we believe in. It’s a model that’s been enriched with Through all of this, we shall the company’s diversity and not forget that innovation internationalization. Nowadays, and sustainability are what we have six R&D centers in five will make the difference when countries where more than 150 it comes to dealing with the people chosen for their talent challenges facing the sector. In do their work. view of the present and future scenarios, we want to be right Yet, we won’t stop there. We by our customers in these new want to be a lean company; economies that will arise and therefore, creativity and the movements that will define ideas cannot be limited to a the energy model for the next single group of people within 100 years. the company. Innovation impregnates Arteche’s DNA and that’s why we believe true success means extending the Innovation is innovation model to the entire organization and opening it better when it’s up beyond our company. In 2020, 30% of our projects were transversal already being developed with and has more of external collaboration. We plan to continue along these lines an impact when this year. developed side- Companies have increased by-side with their digitization due to the pandemic and as we were in this customers and race towards transformation, collaborators 2020 became a record year for cyberattacks.
It is precisely because we that the road that has been are also aware of our role in The fact that more than 60% built is solid. guaranteeing the electrical of our sales in 2020 came from power supply through our new technologies developed We’ll continue taking steps products and services that we and portfolio improvements together because innovation is continue to be deeply committed and that the new products better when it’s transversal and to cybersecurity. Such is the developed or modified in the has more of an impact when case that we have developed last three years now account developed side-by-side with ÓSCAR FERNÁNDEZ DE RETANA the Arteche Cybersecurity Lab for 80% of our sales indicates customers and collaborators. Director of R&D
PAGE PAGE 24 25 Divided by eight 2020 INNOVATION / ANNUAL REPORT
PROJECTS
R&D PROJECTS ALWAYS UNDERWAY TO KEEP US AT THE INNOVATION: FOREFRONT OF THE SECTOR 3.2 MAIN MAGNITUDES
R&D&I
208 R&D PROJECTS in the 2018-2020 period
150 8 DEVELOPMENT PEOPLE TEAMS associated with dedicated to R&D different product lines in 5COUNTRIES
28% 13% 59% PRODUCT Portfolio NEW IMPROVEMENT EXPANSION TECHNOLOGIES
BENEFITS
30% our PROJECTS +120,000 hours with external of R&D collaboration >60% NEW PRODUCTS developed or modified in the last of all SALES in 2020 three years account come from new technologies developed and portfolio for of all sales. improvements 80%
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RTE’s Ringo Project to Store Renewable Electricity INNOVATION: We participated in the OUTSTANDING MILESTONES Ringo project led by the 3.3 French electric power operator RTE, the purpose of which is to evaluate the storage of electricity to manage transportation network flows. The experiment, which is Committed to cybersecurity, we set up distributed among three a specialized Laboratory and became French sites, tests the ISO 27001 certified storage of isolated surplus renewable energy (wind and solar).
One of the aims of the Cybersecurity in the high and technologies needed RINGO project is to limit and medium voltage power to guarantee the security losses in the production grid is becoming more and and resilience of the electric of electricity from more important all the time. power distribution network. renewable sources and This is especially true for experiment contributes to Arteche joined this thus help reduce CO2 the electronic equipment To help ensure a more secure emissions from the energy the development of the visionary project by known as IEDs (Intelligent power grid, we’ve created mix. Besides making the French electricity storage supplying RTE with high- Electronic Devices), the the Arteche Cybersecurity electricity transportation industry. precision high voltage characteristics and remote Lab, which is a physically system more flexible, this meter sets with special communication capacities and digitally isolated space transformation ratios. of which make them critical with all the necessary points on Smart Grids. security measures in place in accordance with the criticality ISO/IEC 27001:2013 As a manufacturer of thereof where cybersecurity (Information Security substation control and tests are performed. System) which guarantees automation equipment the confidentiality and designed under the IEC Moreover, we’ve obtained integrity of data and 61850 philosophy, we’re certification under the information as well as of the ABB relies on us as a supplier for its GIS substations developing the equipment international standard systems that process them.
Following the development of models that meet the An all-new patented design for an ABB requirements, a world explosion-proof transformer reference, the first GIS substations for 145 kV have been supplied and work is currently being done to We’ve patented a This new design improves develop the needed 170kV new explosion-proof transformer behavior when equipment. transformer with enhanced there are connection errors performance and behavior with field equipment. This trust consolidates when subject to short our role as a reliable circuiting that exceeds the The new design combines manufacturer of design specifications for enhanced techniques that instrument transformers the United States market give the transformers for gas insulated (IEEE C65.13). special characteristics. substations.
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New Test Block New voltage measurement adapter
Arteche’s new 18-contact test in any type of protective The new VMAC voltage the sensor, all while voltage must be measured block, saTECH TSB 18, enables configuration. A configuration measurement adaptor maintaining precision in so the current signal can be easy and safe secondary tool helps determine the makes it possible to order to adjust it to a polarized and the direction equipment testing. reference that best suits transparently connect signal that is equivalent or, rather, the power flow each particular protective voltage sensors (Low Power to that of a conventional direction, defined. The all-new saTECH TSB 18 configuration. Voltage Transformers, voltage transformer. can isolate circuits and IEDs, LPVT) to IEDs equipped This way, we can use the separating them from field The low resistance of the with conventional analog Secondary distribution VMAC with three voltage elements. This means users contacts guarantees excellent inputs. Likewise, it makes it is currently facing the sensors (LPVT) instead have no access to any live behavior in all types of uses, possible to connect low- challenge involved with of three conventional parts during the insertion including testing of the most voltage transformers to the grid power flow no voltage transformers, or extraction of a wiring modern highly sensitive digital multi-purpose protective longer being one-way which requires less space. comb, thereby eliminating equipment. equipment with inputs only when new generation The process of installing any risk. Moreover, both for conventional instrument points are added for this metering equipment sequences prevent tripping This new equipment is now than 30,000 units of the transformers. distributed generation. is quite simple due to the and unintentional operations. being offered alongside latter have been installed in smaller size and lower With a compact design the 14-contact test block 35 countries in the last several This equipment amplifies In order to determine weight in comparison to and 18 poles, it can be used saTECH TSB 14 after more years. the output signal on the direction of flow, the the conventional type.
Opening Up the Market with Our New Submersible Underground Voltage Transformers New Distribution Automation Controller Pacific Gas & Electric underground voltage caused the company costly (PG&E) is the largest utility transformer that could repairs. company in the United withstand highly The adaTECH CMDO is a new motorized load break States with more than contaminated water over Our UENS and VENS voltage aerial distribution automation switches (LBS), and 5.5 million customers and long periods of time. transformers were installed controller designed to control supply real-time data covering most of Northern at pilot sites in Central and monitor load break on the status of the grid and Central California. The voltage transformers California where they proved switches (LBS). and equipment from the being used by PG&E would to be fully reliable. We thus field to the company’s size make them a reliable PG&E had a need that fail as the arcs filled with resolved a critical need for Distribution automation asset management and solution for updating the no other supplier was contaminated muddy PG&E with a solution that’s controllers are field distribution services. MV installed LBS base fulfilling: a submersible water. These problems unique on the market. terminal units (field RTUs) as well as for improving that offer a complete Their flexibility, low newly-manufactured MV view of the grid as well maintenance and compact equipment. as control functions to deploy distribution automation services, Transitory Response with Capacitor Voltage Transformers such as fault isolation, resetting and service switch management, load The cost competitiveness of transitory phenomena, This has allowed us to balancing and Volt/VAR and immunity from especially as far as sudden serve different customers optimization. ferroresonance are some voltage drops. in countries like Australia, of the advantages of France, the United States, In combination with high voltage capacitive At Arteche, we’ve South Africa and Thailand low-power instrument transformers over inductive developed solutions and thus contribute to transformers, the new voltage transformers. and determined the market diversification and adaTECH CMDO offers However, one of the behavior thereof under consolidation where we’re an engineering solution disadvantages is the speed this service condition present with our capacitive to operate and manage of response in situations using simulation tools. voltage transformers.
PAGE PAGE 30 31 2020 INNOVATION / ANNUAL REPORT 2. Relays and test blocks
• Auxiliary, trip and supervision relays for HV/ • Relays for the railway industry under MV electrical systems and highly demanding standard EN-50155 and other highly OUR environments demanding standards SOLUTIONS 3.4 3. Substation automation
Power Grid Automation Systems Substation Automation and • SAS engineering and project management Control Devices • SAS consulting and training • IEC 61850 substation automation and control • SAS servicing and support devices • Photovoltaic power plant control systems • P&C panels and cabinets • Distribution automation IEDs • Substation grade control and metering devices
4. Transport and Distribution Network Automation
Automation and Reclosers Distribution Controllers • Three-phase recloser • Multi-purpose field terminal unit • Vacuum interruption • Controllers designed to monitor the aerial and • Pursuant to ANSI C37.60, IEC 62271-111, underground distribution network IEC 61000-1 and IEC 60255 • Controllers designed to control MV • Post or substation switching equipment structure assembly
5. Power Quality for Renewables Power Quality Technical Consulting for Grid • Power factor correction Connection of Renewables • Voltage regulation • Electrical studies • Grid code compliance • Grid code compliance • Capacitor banks and harmonic filtering verification • Power quality consulting and • Electrical system modelling and simulation engineering services • Equipment specifications and solutions • Power quality parameter measurement 1. Electricity metering
Instrument transformers Power Voltage Transformers • High-voltage instrument transformers • Power supply for auxiliary service 6. Specialized Services for up to 800 kV substations • Low and medium-voltage instrument • Power supply for telecommunications • Training courses • Technical consulting transformers and surveillance systems • Lifecycle services: pre-operational testing, • Lab electrical testing • Low power instrument • Rural electrification for isolated populations diagnostics, preventive and corrective • Specialized consulting transformers Temporary electricity supply • maintenance
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CHAPTER CHAPTER 4
Companies in 175 countries trust Arteche solutions CUSTOMERS
PAGE 34 2020 CUSTOMERS / ANNUAL REPORT
Internationalization LETTER FROM TOMÁS SOLÍS and leadership DIRECTOR OF SALES AND MARKETING Arteche is a leading 4.1 technology company in the electric INTERNATIONALIZATION power sector and an international AND LEADERSHIP reference. Focus on Renewable Energies Arteche is a leading technology and in countries as diverse as company in the power sector and Australia, Chile, Egypt, Dubai, the We’re an international reference. With United States, Mexico and Spain. our business lines, we’ve given strengthening special attention to renewable the capacity of energy connectivity and have the P&S area to been able to supply products Innovation and handle projects and solutions to connect a total associated of more than 35 GW since 2018. sustainability will with renewable energies with In 2020, we were able to develop take us to doing complete solutions some of the most important bigger and better for energy projects in our 75-year history quality and grid alongside our customers and things yet trust connection. this was possible because we’ve successfully been able to blend and a search for being a multi-national company excellence will with our essence of close and friendly relations with customers. continue to be the underlying Looking back, the year 2020 stands out partly due to the size principles of the projects we’ve handled, especially in the field of clean energy, despite the complicated situation. Large companies have Without a doubt we’re also trusted in Arteche for some of highly satisfied to have the trust the most complex applications of our customers in projects to in their operations. Thus, we’ve push for sustainability in the reinforced our capabilities in sector such as the agreement the Project and Services area with Iberdrola and another four to handle projects associated Basque companies to develop than 40 years and, in some cases, a search for excellence will with renewable energy with renewable energies in the Basque these customers have been with continue to be the underlying complete power quality and grid Country in addition to research us from the very beginning. principles of the Arteche connection solutions. as is the case of the agreement formula in the future. with Acciona to perform Our international dimension Of our most outstanding dynamic and static studies of has led to having references milestones, it is with great pride reactive power compensation with more than 1,500 utility that we can say the largest turbine as well as harmonics studies for companies including the leading in the world at the Maasvlakte the largest onshore wind power ones worldwide. This means Rotterdam port is equipped with project in Australia with 1 GW of 90% of the major electrical one of our transformers. Yet we’ve power. These are all long-term companies on the planet trust in also expanded our presence in relationships we’re very thankful Arteche. We believe innovation renewable energies by providing for. Just to get a better idea, and sustainability are what solutions to guarantee grid code our relationships with our main will take us to doing bigger TOMÁS SOLÍS compliance on four continents customers have now lasted more and better things yet trust and Director of Marketing and Sales
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CUSTOMERS: 4.2 MAIN MAGNITUDES
BIG COMPANIES
BIG COMPANIES TRUST ARTECHE FOR SOME OF THE MOST COMPLEX APPLICATIONS IN THEIR OPERATIONS
DIVERSIFIED CUSTOMER BASE
Officially approved by more than 90% of all utility companies 1,500 utility in the world trust in companies around the Arteche world
LONG-LASTING RELATIONSHIPS
LONG-LASTING RELATIONSHIPS WITH OUR CUSTOMERS
40 years of >45 RELATIONS on >55% FRAMEWORK AVERAGE with RECURRENT AGREEMENTS our FIVE MAIN CUSTOMERS with UTILITY CUSTOMERS IN 2020 COMPANIE around THE WORLD
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Arteche Relays for the CUSTOMERS: ESA Ariane 6 Deluge System Project
OUTSTANDING MILESTONES Our high-performance relays project jets of water onto 4.3 for critical applications different places of the ZL4. have been included in the At the same time, it’s made Ariane 6 Deluge System up of four sub-systems: Project. This system is one of the most critical of all those • The Table Deluge Our Power Voltage Transformers installed on the ground at (acoustic protection). the Ariane 6 launch pad, the • The in the Largest Offshore Wind Turbine in the World new European Space Agency Carneau Deluge (acoustic protection). (ESA) launch vehicle. • The Guide Jet Deluge The largest offshore wind increase the gross capacity This equipment has also been These time delay relays (thermal protection around , and factor, the Haliade X turbine installed in large projects turbine in the world are the heart of the the main engine Vulcain). With more than 60 years of the first for 12 MW, has is equipped with a gas throughout the year such Ariana 6 Deluge system • The Deflector Deluge experience manufacturing already begun generating insulated substation in the as at the Núñez de Balboa implemented in the Launch (thermal protection). high-quality relays, Arteche energy. The prototype, lower section of the tower. photovoltaic power plant Zone (ZL4). This system is now an international which is installed at the The GIS model developed operated by Iberdrola which is responsible for acoustic The Table Deluge and reference on critical Maasvlakte Rotterdam port has our Power Voltage will supply clean energy to and thermal protection for Carneau Deluge sub- applications, where safety, in Holland, is 260 meters tall Transformer (PVT or SSVT), 250,000 people, thereby each shuttle launch. systems are activated during reliability and high-performing and capable of generating which preventing the emission of provides the turbine the final sequence by means features are by no means energy for 16,000 homes. with energy during windless 215,000 tons of CO . 2 The system is comprised of a of an automatism equipped optional. That’s why we were . These PVT or periods set of pipes and valves that with our TDJ8 relays. chosen for this project. In order to reduce losses, SSVT are a highly reliable simplify commissioning, source of power within the improve efficiency and substation itself.
Four IEC 61850 Substations Operating in Brazil with our saTECH BCU Greater Presence in Renewable We’ve set up four 230 kV and integrates them with applications and the most Energies to Guarantee Compliance with substations for CELG-GT, the SCADA using IEC demanding operating the Grid Code Throughout the World the electric company for 61850. Moreover, they environments. Also the region of Goiás, in enable acquisition of the included are 14-contact Brazil, with a grid of more information provided by Test Blocks which make The Tolpán Sur wind grid codes. Understanding harmonics components, than 750 kilometers. To do the temperature and power it easier to perform power plant, which has the these requirements and the load flows, the TRV and so, we designed the control transformer regulation and secondary injection testing. capacity to produce clean real state of each electrical quick changes in voltage. and protection system, parallelism system sensors energy for 125,000 Chilean system is the basis for These studies help define the boards and the system through the DNP3.0 protocol. This 230 kV bus protection households; High Lonesome attaining a technically the optimal equipment, engineering pursuant to system features PRP in Texas, which will prevent and economically optimal given that the sizing and standard IEC 61850. Likewise, the boards network redundancy the emission of more than solution. In order to ensure design are key factors. supplied are equipped with pursuant to the Brazilian 1.2 million tons of CO2 per the feasibility of these Post-delivery, we help The SAS for the substations Arteche trip and lockout National Electrical System year; and Maverick Creek, a projects as well as their customers commission Firminópolis, Paranaíba, relays designed for critical Operator’s grid procedures. plant with 127 wind power performance, we work with the equipment at the Palmeiras and Xavantes turbines, are just some of our customers from the substation. Plus, we verify includes saTECH BCU the projects that have used design phase all the way to that the energy supplied bay control units. This our power quality solutions plant commissioning. complies with applicable equipment receives signals around the world. Grid Codes with final from the primary equipment We conduct the initial measurements on site, and power transformers Renewable energy plants measurements at the thereby validating the directly from the substation must comply with strict connection point as well solution delivered and switchyard (process bus) requirements established by as technical studies on installed.
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Iberdrola Agreement with New REE Control and Protection System Arteche to Develop Renewable Energies
The new Arteche multi- electrically-speaking, thanks all while incorporating Iberdrola has signed an makes it clear that “the The projects the agreement functional control and to the Peninsula-Balearic advantages for the operation agreement with us and industry in the Basque will be aimed at are related protection system Islands and Majorca-Menorca and maintenance of the another four Basque Country is at the forefront to new infrastructure for improves the availability, underwater cables installed. electrical system. companies to accelerate of Europe” in an area the renewable energies, the operation, exploitation and investments in renewable European Commission says digitization of electrical maintenance of the national Guaranteeing the stability of The complex continuous energies. is “key to recovery and power distribution networks, power system managed by an island electrical system and alternating substation the continent’s future: the storage systems and the Red Eléctrica de España is highly complex due to the control system for the The President of Iberdrola energy transition”. development of recharging (REE). difficulty ofgetting support substations between the has ensured this initiative networks for electric cars. from associated systems. Peninsula and Majorca was Arteche is the first company With a view to enhancing its successfully completed to deploy this new solution. system, REE has established by Arteche and has been The first installations an all-new protection operating since 2012, thus were done on the islands strategy defined by its guaranteeing stability and Acciona Trusts Arteche for its Dynamic of Majorca and Menorca “multi-functionality”, which quality for the island’s which are no longer islands, reduces position equipment electrical supply system. and Static Reactive Power Compensation Studies
In recent years, we’ve Agreement with Acciona to with 1 GM of installed wind reinforced our equipment conduct power flow, maneu- power, has been a technical for Power Quality electrical vering and harmonics studies and operational challenge studies and become a for all of its renewable energy as it will be integrated in a reference for customers of the projects worldwide. weak network that is highly likes of Acciona with whom sensitive to changes in ac- Participation in the Work Group to we’ve worked with everywhere Their trust in our work tive and reactive power and Define the Technical Standard for from Mexico to Australia. to perform the dynamic we must ensure the perfect Grid Code Compliance in Spain and static reactive energy integration of our hybrid Our approachability and tech- compensation studies for solution: capacitor batteries nical knowledge have allowed the largest onshore wind and harmonic filters as well us to sign a Framework power project in Australia, as STATCOMs.
As experts on Power power distribution system. Quality, we participated Likewise, in order to in the work group that adapt these European defined the new Technical requirements to the Spanish Arteche, Supervision Standard (NTS) national system, a first- First PVT and CFD for Grid Code Compliance version NTS was also any power generating module in Spain. published for Electrical to be connected whether Supplier in Indonesia Systems in Non-Peninsular for wind power, photovoltaic This new Standard makes Territories (SENP) power, cogeneration or any After opening an office in it possible to evaluate the concerning systems located other type. Yakarta, PLN, Indonesia’s conformity of generating off the Peninsula and their public power company modules and establishes own characteristics. This means generation decided to rely on us requirements for obtaining plants that connect and to become their first a Final Operational On the other hand, pursuant start operating as of today’s supplier of Power Voltage Notification (FON) and to Spanish Royal Decree date (the deadline was Transformers and ourCable a Power Generating 647/2000, which entered 01/08/2021) must present Fault Detector system for Module Document (PGMD). into force on July 9, 2020, 24 a complete document for HV mixed lines. Our PVT It lists the mandatory tests, months is the deadline as of their Generating Module or SSVT are for a 500 kV simulations and certificates August 1, 2020 (date of the while plants that had been substation that connects needed to prove compliance approval of ministerial order connected to the grid prior the main transmission with European regulation EU TED/749/2020) to deliver to that date would have only network to a rural area on 2016/631 and its adaptation a complete PGMD to the needed the abbreviated the island of Sumatra. to the Spanish electrical pertinent grid manager for certification process.
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Relay / Test Block Configuration Tool MAP: With more than 60 electrical and railway years of experience sectors. 4.4 manufacturing high- PLANTS AND OFFICES quality electromechanical Millions of Arteche relays, Arteche is now an relays are in service international reference for around the world critical applications. ensuring the operation of electrical networks ARTECHE GROUP PRODUCTION Our offer includes a and systems. PLANT AND SALES OFFICE LOCATIONS complete range of auxiliary, trip, and trip and lockout This new configuration tool customer’s needs, even relays as well as contractors, makes it easier to search obtaining the specific P/N all specially designed for the among our complete range and SKU reference number. ARTECHE GERMANY most demanding operating of relays to choose the one This makes customer quotes ADVANCED CONTROL environments in the that best suits a particular easy with just a few clicks. SYSTEMS (SAC)
ARTECHE NORTH ARTECHE SMARTGRID ARTECHE GAS INSULATED AMERICA INDIA ARTECHE ACP TRANSFORMERS ARTECHE DYH ARTECHE USA ARTECHE GROUP ARTECHE PARIS ‘Confiabilidade Project’ for CTEEP • ALE • EASG • EAHSL • ACT We participated in the initiative aims to renovate and our instrument transformers, ‘Confiabilidade Project’ modernize the equipment at trying to understand their developed by CTEEP, the the substations owned by the needs and working to company responsible for Brazilian company and their fulfill them in addition to nearly 25% of the energy transmission lines. Arteche quickly responding to their transmission in Brazil. The we have contributed with demands.
CFE Trusts Arteche for its SCADA ARTECHE REI (Smart Electric Power) Project SHANGAI
ARTECHE The Smart Electrical System of 115 kV in Mexico. These ASIA&PACIFIC Project (REI) developed by systems, which include our IEC ARTECHE CFE, the Mexican electrical 61850 control and automation COLOMBIA operator, seeks to modernize equipment, provide CFE ARTECHE ARTECHE ARTECHE the country’s electrical with the most advanced SÃO PAULO MIDDLE EAST INDONESIA power distribution system as automation technologies. AIT concerns its administration, ARTECHE operation, maintenance, Their use is improving the EDC dispatch and customer reliability, stability, security service. So, what exactly is and efficiency of the national ARTECHE CHILE the main challenge? Including transmission system and modern equipment for general distribution networks, ARTECHE flexible, secure and efficient the dynamic optimization of BUENOS AIRES operation. their operation and resources, ARTECHE and the development and SMART DIGITAL OPTIC To do so, they have relied on integration of distributed us to supply our Metering, generation projects so as Protection and Control to foster the large-scale Cabinets for large-size generation of renewable substations at voltage levels energies.
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CHAPTER 5 PEOPLE
We have the greatest energy in the universe: people
PAGE 46 2020 PEOPLE / ANNUAL REPORT
LETTER FROM SONIA GARAI DIRECTOR OF HUMAN RESOURCES 5.1 DIGITIZATION, GLOBALITY AND CULTURE Diversity, Inclusion and Equality At Arteche, we believe in the Externally and even in a pandemic enrichment that comes with year, we’ve been able to create diversity in the organization 550 quality job opportunities At Arteche, we believe and encourage the development and, internally, we’ve developed in diversity and defend of our internal talent based our personnel by providing and promote inclusion on meritocratic policies that and equal opportunities guarantee transparency and in industry, science and equal access to professional technology. opportunities in all areas of the company. People have an important role We believe in a shared The year 2020 was an exercise project in which our of professionalization and in the Arteche people feel motivated, specialization in the Arteche Strategic Plan heard and respected. Human Resources Department which led to a qualitative jump as concerns the in how we serve our people sector challenges at Arteche. The idea of being “people-centered” at Arteche is we wish to take on by no means new. Over the last as a company 75 years, we have positioned ourselves as a technology company in the energy sector, but our path here has also nearly 35,000 hours of training. situated us as a company where In order to overcome this we believe the best way to boost challenge, we base our work on people’s talent is by looking after three strategic cornerstones: the development they expect digitization (being equipped personally and professionally with processes and tools to from the company in the best get the most out of our data way possible. and applying our efforts to value-added tasks), globality People have an important role (our more than 2,000 people in the Arteche Strategic Plan as work on different continents; concerns the sector challenges our vocation must be to be we wish to take on as a company. global and up-close and our It is the responsibility of Human department must be a place of Resources for the organization trust where people feel they are to be prepared for the future; in heard and supported in their other words, for it to have the efforts to achieve their goals) us as the place where they want best professionals and for them and culture (because when we to work every single day). to have the training, skills and talk about purpose, we mean attitudes necessary to achieve a shared purpose, common In short, we’d like the best talent and share the success of all the values and an experience for our in the market to choose to work SONIA GARAI important projects ahead of us. people that makes them choose at Arteche. Director of Human Resources
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PEOPLE: 5.2 MAIN MAGNITUDES
DEVELOPING PEOPLE
5 SUSTAINABILITY PLANS FOCUSING ON 6SDGS
More than 2,000 22% PEOPLE WOMEN
More than 75% of OUR WORKFORCE AVERAGE AGE of39 has an INDEFINITE CONTRACT
WE CREATE OPPORTUNITIES
550 Job 35,000 OPPORTUNITIES hours of TRAINING in created in 2020 2020
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CompromisoCommitted to con the el United Pacto Mundial PEOPLE: deNations las Naciones Global Compact Unidas desde Since 2014 2014
OUTSTANDING MILESTONES In a letter sent to the Principles, we’re fully 5.3 Secretary General of Reaffirming our commitment engaged and are working the United Nations, to the Global Compact, on aligning our corporate we manifested in 2014 we became a “participant management with the our commitment and signatory” in 2020. Sustainable Development As part of the Arteche the time it’s received until it’s engagement with the Goals (SDG) where we’re Management System, we’ve assessed and implemented. human and labor rights As members of the United finding new business integrated the entire scope recognized in national and Nations Global Compact opportunities, improving our related to Sustainability in Enabling channels for listening and international law as well as since the approval of relations with our stakeholders our different processes and responding to all of the concerns and the principles underlying the 2030 Agenda not to and fostering innovation. procedures with the functioning initiatives that reach the Committee the United Nations Global mention our commitment of the Group’s Sustainability through our people is essential to Compact. to promoting the Ten Committee and the different making ours a shared strategy and regional committees, always getting more engagement and enabling access to the roadmap commitment from everyone who is followed for any suggestion from a part of Arteche. Sustainability Plan Achievements
At the Sustainability received in addition to management, stability and Committee meeting in the updating and officializing results for the Sustainability Sustainability Initiatives From Internal Suggestions month of November 2020, the governance of the Committee as well as in terms we did some stocktaking Sustainability Committee by of the progress made on all and analysis and closed fully integrating the scope sustainability plans launched. the sustainability plan thereof throughout the This is also reflected in We have signed the Global established for the year. We organization from the group’s the goods results on the Compact and support the also defined the new 2021 management committee. improvement indicators 17 Sustainable Development sustainability plan based on defined for the six SDG and Goals including SDG 11 our analyses and on the new Overall, 2020 was quite even more so considering the Sustainable Cities and suggestions for improvement positive in terms of impact of COVID-19. Communities. As part of our commitment to sustainable development, we have the vocation to promote and integrate a culture Gender Equality, of responsibility with the A Shared Commitment environment and nature.
That’s why we’ve launched Boosting progress in gender policies. We are not just the project “Arteche Forest” equality is a common complying with the law: in collaboration with Tree- commitment we have within we are going beyond by Nation. We have already Arteche Group for all of our setting the example for planted nearly 200 trees considering a respect for and erosion thereof and regions and worksites. bringing real equality into developing female talent which will capture more than biodiversity in those forests generating ecosystems for our sector and promoting globally and in all of our 30 tons of CO from the animals and insects. 2 as they are native to the It is part of our corporate true equality policies as regions. To do so, we have atmosphere. reforested areas. culture and has become concerns treatment and Equality Commissions that The activity undertaken in our overall global way of opportunities. work around the world These trees will be included Each tree planted guarantees these areas as well as the tons thinking as we focus on as well as in each of the in two reforestation projects one day of oxygen for of CO compensation can be 2 emphasizing diversity from To this end, we have regions to make consistent already underway in Spain. four people in addition followed via the website for the gender perspective in made a commitment to progress on gender The species -ash and to protecting the soil our forest: https://tree-nation. all of our processes and spreading visibility for and equality issues. oak trees- were chosen by preventing the wear com/profile/arteche.
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Sustainable Use of Resources VI artPhoto
Nearly 700 photographs from 50 different countries participated in the VI artPhoto pho- We’ve reduced hazardous gement of waste at all of tography contest organized by Arteche Group. waste generation by 35% in our plants, even conside- The photographs sent in from North America, South America, Europe, Asia, Africa and Oce- comparison to 2019 by de- ring that production levels ania perfectly reflected the daily use and social impact of electricity in our lives considering fining a 2020 Sustainability remained steady in com- the following four categories: Plan and monitoring it all parison to the year before We’d also like to emphasi- year long. We’ve achieved and some planned actions ze that we’ve implemented • Life and electricity significant improvements in had to be delayed to the the “0 Plastic Cups” action • Infrastructure and electrical equipment our generation and mana- consequences of COVID-19. at all Group plants. • Arteche Products • Electrical framework Tras una exhaustiva selec
After the 200 professionals at Arteche Group comprising the panel of judges completed an ex- haustive selection process, the photographs they believed best represented the use and impact of electricity in each one of the four categories were:
Promoting Healthy Lives Through Sports
At Arteche, we promote that uses football and the Companies Race and in the and participate in social values and social scope of the inter-company football league. competitions related to Athletic Club to encourage companies and other local sports and help improve We sponsor the football, entities. the quality of life of the basketball, cycling, rugby underprivileged in Biscay. and Basque pelota teams We also sponsor several from Mungia in addition to sports teams and events In Mexico, we participate in remaining committed to in the places where we do the Tepeji del Rio Tournament female sports by joining the PRIYA STUDING, sent from Bangladesh by business. as well as other sporting efforts of the ultrarunner Abdul Momin. TURN ON THE UNIVERSE, sent from Spain by events in competition with Ziortza Villa’s sports projects Begoña Villanueva Perez. We’re members of the other companies. as well as those undertaken Athletic Club Foundation, by Rakel Mateo, a local elite a non-profit organization We participate in the Biscay Paralympic athlete.
WINDING ELEC, sent by our colleague José Alejandro González Agüero from Mexico. THE BALANCE OF LIFE, sent from Colombia by Luis Henry Agudelo Cano.
Arteche would like to congratulate the winners for their wonderful, prize-worthy photographs and thank everyone who participated in the VI artPhoto contest.
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PEOPLE: 5.4 OUR TEAM
LUIS MARÍA PÉREZ ALEX ARTETXE GENERAL MANAGER CEO/PRESIDENT ARTECHE GROUP ORGANIZATION
AINGERU ORBEA TOMAS SOLÍS SONIA GARAI DIRECTOR OF HUMAN RESOURCES DIRECTOR OF INFORMATION TECHNOLOGIES DIRECTOR OF MARKETING AND SALES SECRETARY OF INTERNAL REGULATORY LEGAL CORPORATE COMPLIANCE GOVERNANCE THE BOARD AUDITING
MANUEL FERNÁNDEZ IXONE VICENTE FLAVIO ALMEIDA PEDRO PÉREZ DIRECTOR OF BUSINESS/ DIRECTOR OF FINANCE DIRECTOR OF EXCELLENCE DIRECTOR OF OPERATIONS CORPORATE DEVELOPMENT LONG-TERM TALENT CORPORATE BUSINESS R&D STRATEGY DEVELOPMENT DEVELOPMENT DEVELOPMENT
JULIÁN LOZANO SONIA GONZÁLEZ ÓSCAR FERNÁNDEZ WILLEM ADMIRAAL ORGANIC DIRECTOR OF PROCUREMENT OPERATIONS MARKETING PROJECTS AND R&D DIRECTOR OF LEGAL DIRECTOR OF PROJECTS AND SERVICES DE RETANA GROWTH AFFAIRS DIRECTOR OF R&D PROCUREMENT & SALES SERVICES
SUPPORT AREA FINANCE INFORMATION EXCELLENCE HUMAN CORPORATE TECHNOLOGY RESOURCES COMMUNICATION
PAGE PAGE 56 57 CONTACT CHANNELS
Any query related to this report may be made through the following channels:
● At the group’s website: www.arteche.com
● By emailing [email protected]
● By writing to its headquarters: Arteche Lantegi Elkartea, S.A. Derio Bidea 28 48100 Mungia (Bizkaia) T.: (34) 94 601 12 00
@GrupoArteche