Declassified on 23/1/13: Contracts Finder Publication - for information purposes only

Commercial Directorate

Provision of Diagnostic & Planning and Mentoring Support for Customers of the ‘Opportunity YES’ Initiative

in the Jobcentre Plus District of Gloucestershire and West of England

Contract Reference Number: UI DWP 100569 Invitation to Tender

Tender Form October 2012

Tender Round title: Provision of ‘Diagnostic & Planning and Mentoring Support for Customers of the ‘Opportunity YES’ Initiative Organisation Name: Gloucestershire Development Company Ltd

Jobcentre Plus District: Gloucestershire and West of England (G&WE)

Tender Form – ‘Opportunity YES’ – final Part 1: Organisation and Contact Details

1.1 Name of Organisation Full name of organisation tendering (or of Gloucestershire Development organisation acting as lead contact where a Company Ltd (Trading as GFirst) consortium bid is being submitted).

1.2 Organisation Details Registered office address. 6th Floor, Llanthony Warehouse, The Docks, Gloucester, GL1 2EH Company registered number. 3063577

Charity registered number.

VAT registration number GB655825704

Name of immediate parent company.

Name of ultimate parent company

Type of i) a public limited company organisation ii) a limited company iii) a limited liability partnership iv) other partnership v) sole trader vi) other (please specify) Not for Profit Company

1.3 Contact Details Contact details for enquiries about this tender. Name and job title REDACTED REDACTED Address (including Unit 2, Twigworth Court Business Centre, Tewkesbury postcode) Road, Twigworth, Nr Gloucester, GL2 9PG. Telephone number REDACTED Mobile number REDACTED Email address REDACTED

Note. Your response to this section is for information purposes only. If any of this information changes during the bidding period you must inform DWP of the changes via the Bravo Solutions portal.

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1.4 Consortia and Sub-Contracting

Please indicate which one of the following is appropriate. a) Your organisation is bidding to provide the services required itself. b) Your organisation is bidding in the role of YES Prime Contractor and intends to use third parties to provide some services. c) The potential Provider is a consortium / SPV.

If your answer is (b) or (c) please complete Annex 1 to show the composition of the supply chain, indicating which member of the supply chain (which may include the Potential Provider solely or together with other providers) will be responsible for elements of the requirements.

1.5 For Completion By Non-UK Businesses Only 1.5.1 Registration with professional body. Is your business registered with the appropriate trade or professional register(s) in the EU member state where it is established (as set out in Annex IX A-C of Directive 2004/18/EC) under the conditions laid down by that member state.

1.5.2 Is it a legal requirement in the State where you are established for you to be licensed or a member of a relevant organisation in order to provide the requirement in this procurement? If yes, please provide details of what is required and confirm that you have complied with this.

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Part 2: Grounds for Mandatory Rejection Important Notice: In some circumstances the Authority is required by law to exclude you from participating further in this procurement exercise. If you answer ‘yes’ to any question in this section it is very unlikely that your application will be accepted, and you should contact us for advice before completing this form. Please state ‘Yes’ or ‘No’ to each question: Has your organisation or any Directors or Partner or any other Yes No person who has powers of representation, decision or control been convicted of any of the following offences? a) conspiracy within the meaning of section 1 or 1A of the Criminal Law Act 1977 or article 9 or 9A of the Criminal Attempts and Conspiracy (Northern Ireland) Order 1983 where No that conspiracy relates to participation in a criminal organisation as defined in Article 2 of Council Framework Decision 2008/841/JHA; b) corruption within the meaning of section 1(2) of the Public Bodies Corrupt Practices Act 1889 or section 1 of the No Prevention of Corruption Act 1906; where the offence relates to active corruption;

the offence of bribery, where the offence relates to active c) No corruption;

bribery within the meaning of section 1 or 6 of the Bribery Act ca) No 2010; d) fraud, where the offence relates to fraud affecting the financial interests of the European Communities as defined by Article 1 No of the Convention relating to protection of the financial interests of the European Union, within the meaning of: –

i) the offence of cheating the Revenue; No

ii) the offence of conspiracy to defraud; No

iii) fraud or theft within the meaning of the Theft Act 1968, the Theft Act (Northern Ireland) 1969, the Theft Act 1968 No or the Theft (Northern Ireland) Order 1978; iv) fraudulent trading within the meaning of section 458 of the Companies Act 1985, article 451 of the Companies No (Northern Ireland) Order 1986 or section 993 of the Companies Act 2006;

v) Fraudulent evasion within the meaning of section 170 of No the Customs and Excise Management Act 1979 or

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section 72 of the Value Added Tax Act 1994;

an offence in connection with taxation in the European vi) Union within the meaning of Section 71 of the Criminal No Justice Act 1993;

destroying defacing or concealing of documents or procuring the execution of a valuable security within the vii) No meaning of Section 20 of the Theft Act 1968 or section 19 of the Theft Act (Northern Ireland) 1969;

fraud within the meaning of section 2, 3 or 4 of the Fraud viii) No Act 2006; or

making, adapting, supplying or offering to supply articles ix) for use in frauds within the meaning of section 7 of the No Fraud Act 2006; e) money laundering within the meaning of section 340(11) of the No Proceeds of Crime Act 2002; ea) an offence in connection with the proceeds of criminal conduct within the meaning of section 93A, 93B or 93C of the Criminal No Justice Act 1988 or article 45, 46 or 47 of the Proceeds of Crime (Northern Ireland) Order 1996; or eb) an offence in connection with the proceeds of drug trafficking within the meaning of section 49, 50 or 51 of the Drug No Trafficking Act 1994; or f) any other offence within the meaning of Article 45(1) of Directive 2004/18/EC as defined by the national law of any No relevant State.

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Part 3: Grounds for Discretionary Rejection Important Notice The Authority is entitled to exclude you from consideration if any of the following apply but may decide to allow you to proceed further. If you cannot answer ‘no’ to every question it is possible that your application might not be accepted. In the event that any of the following apply, please set out (in the text box at the end of this section) full details of the relevant incident and any remedial action taken subsequently. The information provided will be taken into account by the Authority in considering whether or not you will be able to proceed any further in respect of this procurement exercise. The Authority is also entitled to exclude you in the event you are guilty of serious misrepresentation in providing any information referred to within regulation 23, 24, 25, 26 or 27 of the Public Contracts Regulations 2006 or you fail to provide any such information provided by us. Please state ‘Yes’ of ‘No’ to each question.

Is any of the following true of your organisation? Yes No

a) being an individual, Is a person in respect of whom a debt relief order has been made or is bankrupt or has had a receiving order or administration order or bankruptcy restrictions order or a debt relief restrictions order made against him or has made any composition or arrangement with or for the benefit of his creditors or has made any conveyance or assignment for the benefit of his creditors or appears unable to pay, or to have no No reasonable prospect of being able to pay, a debt within the meaning of the section 268 of the Insolvency Act 1986, or article 242 of the Insolvency (Northern Ireland) Order 1989, or in Scotland has granted a trust deed for creditors or become otherwise apparently insolvent, or is the subject of a petition presented for sequestration of his estate, or is the subject of any similar procedure under the law of any other state;

b) being a partnership constituted under Scots Law, has granted a trust deed or become otherwise apparently No insolvent or is the subject of a petition presented for sequestration of its estate; or

c) being a company or any other entity within the meaning of section 255 of the Enterprise Act 2002, has passed a resolution or is the subject of an order by the court for the company’s winding up otherwise than for the No purpose of bona fide reconstruction or amalgamation, or had a receiver, manager or administrator on behalf of a creditor appointed in respect of the company’s business or any part

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thereof or is the subject of similar procedures under the law of any other state?

Has your organisation

been convicted of a criminal offence relating to the conduct of a) No your business or profession;

committed an act of grave misconduct in the course of your b) No business or profession; c) failed to fulfil obligations relating to the payment of social security contributions under the law of any part of the United No Kingdom or of the relevant State in which you are established; d) failed to fulfil obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant No State in which you are established;

To be completed, if you have answered ‘Yes’ to any of the questions set out in Part 3 above. Please set out full details of the relevant incident and any remedial action taken subsequently. The information provided will be taken into account by the Authority in considering whether or not you will be able to proceed any further in respect of this procurement exercise.

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Part 4: Economic and Financial Standing Regulation 24 4.1 Financial Information Please indicate which one of the following has been provided and attached as Annex 2 of you Tender. A copy of your audited accounts for the most recent a) Yes two years.

A statement of your turnover, profit and loss account b) and cash flow for the most recent year of trading.

c) A statement of your cash flow forecast for the current year and a bank letter outlining the current cash and credit position.

Alternative means of demonstrating financial status if d) trading for less than a year.

4.2 Insurance Employer’s liability insurance is a legal requirement (except Yes No for businesses employing only the owner/close family members) and this should be at least £5 million. Please confirm that you have this in place. Yes Non-compliance with this requirement means automatic elimination from this procurement exercise.

Part 5: Equal Opportunities Does your organisation have a written policy that’s prevents Yes No unlawful discrimination and promotes equal opportunities for all? Non-compliance with this requirement means automatic Yes elimination from this procurement exercise.

Part 6: Health and Safety

Please confirm that you have completed the Health & Safety Please tick () to Questionnaire included in the ITT pack and have attached confirm you have the completed questionnaire as Annex 3 to your Tender. attached as Annex Non-compliance with this requirement means automatic 3 elimination from this procurement exercise. 

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Part 7: Data Security Please confirm that you have completed and included the Please tick () to Security Plan pro-forma as Annex 4 to this Tender Form. confirm you have Non-compliance with this requirement means automatic attached as Annex elimination from this procurement exercise. 4 

Part 8: Offshoring (including Landed Resources)

Please confirm whether you and/or your sub-contractors are Please tick () to proposing to use Offshoring or Landed resources in the confirm you have delivery of this Contract. If yes, please complete the DWP completed Annex 5 Offshore Proposal Questionnaire included as Annex 5 to this Tender Form.

Part 9: Agreement to the Terms and Conditions DWP will not undertake negotiation of the draft Terms and Conditions. However, amendments by bidding organisations and/or DWP to clarify the terms of the draft Agreement are permitted. If bidding organisations wish to suggest amendments to the draft Terms and Conditions, these should be detailed below. DWP can make no commitment to act on such suggestions, but will consider proposed amendments strictly on their merits.

Number of the clause, paragraph or proposed amendment with proposed schedule you wish to amend wording

Bidding organisations should note that the Terms and Conditions remain in draft and DWP reserves the right to amend any provisions of the Agreement at any time during the procurement exercise, either as a result of the proposals received from bidding organisations or otherwise.

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Part 10: Commercially Sensitive Information Commercially Sensitive Information As part of the transparency agenda, the Government is committed to publishing all new Central Government contracts over £10,000. Organisations looking to bid for public sector contracts should be aware that if they are awarded a new government contract, the resulting contract will be published. In some circumstances, limited redactions will be made to some contracts before they are published in order to comply with existing law and for the protection of national security. Bidding organisations should complete the table below if they consider information within their tender to be commercially sensitive. Any requests for redactions must be justified and referenced to the appropriate exemption section of the Freedom of Information Act (FOIA). See paragraph 14 of the Instructions to Bidders for more details. All requests for redactions will be reviewed following contract award and may be subject to a public interest test to establish whether or not the exemption is justified. Question Justification for redaction Freedom of No./Annex Information No. reference

Part 11: Eligibility to Submit a Proposal In order to be able to submit a Proposal, all bidding organisations must sign the declaration below, (scanned signature only). This competition falls within the residual (Part B) services, and therefore Regulation 23 of the Public Contracts Regulations 2006 is not applicable. However, the Department for Work and Pensions will use the rules set out in Regulation 23 of those Regulations as part of its assessment of an organisation’s eligibility to submit a Tender Scanned Signature (only) REDACTED Full Name (IN BLOCK CAPITALS) REDACTED Position in Organisation REDACTED Date 05/11/2012

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Part 12: Service Requirement 12.1 Delivery Proposal Please provide a detailed/structured account and breakdown of your proposed content and method of delivering the Diagnostic & Planning and Mentoring Support provision as detailed in the specification. Your response should include:  proposed arrangements for handling customer referrals from JCP.  details of how you will initially and continually identify and address the individual needs of each customer.  details of how you will support customers throughout provision and into work, including any arrangements to ensure the ongoing engagement and participation of customers.  your plans for identification, recruitment, briefing / training of a pool of suitable and appropriate mentors. Please include an indication of the number of mentors you anticipate being required / recruited.  information about how you will identify customers who would benefit from Mentoring Support and how those individual customers would be matched to the most appropriate mentor for them.  an outline of your plans for the support / maintenance / management of your pool of mentors, e.g how will you monitor / measure their effectiveness, how you will ensure sufficient numbers and diversity of mentors in your pool, how will potential customer issues be identified / addressed, etc.  an outline description of the systems your organisation would use to administer the provision effectively and to keep accurate and auditable records on customers, their progress, outcomes and claims.  how will customer feedback be gathered / analysed / acted upon?

Insert your response in the pre-set, shaded space of the following pages. Your response MUST be limited to 4 sides of A4.

PLEASE NOTE THE SCORE ATTAINED IN THIS SECTION MAY ALSO BE USED IN A TIE-BREAK SITUATION WHERE APPROPRIATE.

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GFirst through its delivery of the Local Enterprise Partnership and previous programmes has key partnerships in place throughout Gloucestershire including the private sector, local authorities, welfare, housing and health support, community and charitable organisations and training providers. Our approach to Opportunity YES will be to build on our expertise in delivering individualised support in a comfortable, local and accessible setting which breaks down barriers to engagement. Providing independent and individualised support to customers, we will broker the appropriate support services based on each client’s needs from local provision rather than pushing people through our own provision. This will be through our network of strong and trusting relationships with organisations and providers that have the expertise and experience to have the maximum impact. ENGAGE GFirst will receive referrals directly from Jobcentre Plus advisers via its dedicated freephone number. Advisers, with the customer present, will be able to directly book young people into available diagnostic appointments so at the stage GFirst, JCP and the customer are fully aware of the next step. This seamless process is more personal; the customer is well informed and creates a positive experience. This is currently being implemented through Opportunity Gloucester and makes a tangible difference to attendance rates and the time delay until the diagnostic. Our track record of working closely with JCP can be built upon and flexibility is key, for example we can arrange Group Information Sessions to support the referral process. The client journey is initiated with a 1:1 diagnostic session focussing on identifying the individual’s past work experience, education, skills, circumstances, personality and aspirations. In this session an initial screening of literacy and numeracy and a skills analysis will be completed. In addition barriers to work will be identified and courses of action agreed to address them. These will be undertaken by highly experienced advisers who hold, or are working towards, a level four professional qualification in advice and guidance. This named adviser will remain their point of contact for the duration of YES which is vital in building trust and rapport. After the diagnostic has been completed, an action plan will be developed that addresses the barriers to work for the client and sets a clear path forward to employment. Confirmation in writing will be sent to customers and reminder SMS messages will be sent the day before all appointments. Non attendance will result in GFirst attempting to re-engage with the client. If unsuccessful, the named contact at each JCP will be immediately informed. The same will be the case for non attendance to future interventions such as mentoring. TRAIN GFirst will negotiate and refer customers to a variety of support services to address issues relating to short term employability as identified in the diagnostic session. A referral protocol has been set up with a number of organisations offering support such as better off in work calculations or substance misuse services which we know have a significant effect on a customer’s ability to find and sustain work. GFirst will also identify and address key short term training needs for individuals to help them regain employment. This will involve sourcing funded training or paying for specialist provision, using a discretionary fund, from local training providers within our countywide network. This can include activity such as literacy, numeracy,

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12 business start up, sector routeways or specific and specialist provision. In addition, all customers will be offered a place on the YES Employability Course. Our experience shows that confidence, communication and presentation skills are cross cutting themes that continually hold young people back. This course focuses on young people branding and presenting themselves effectively to employers and will include speakers from business, including mentors. Transport will be supported. SUPPORT We reiterate that the diagnostic adviser will be the customer’s trusted point of contact throughout YES. The young person will have their direct contact number and email for guidance on YES and planned activities as well as arising issues and changing needs. This could include help with a specific job application. In addition, GFirst will offer customers a minimum of two further 1:1 sessions to ensure the provision is on track, evaluate progress and offer additional support such as job matching. Mentors will be drawn from three sources: our existing pool of mentors developed through other schemes including Opportunity Tewkesbury, Opportunity Gloucester and the New Enterprise Allowance, the 240 GL Ambassadors who signed a pledge to GFirst including supporting “Investment in Young People” and the wider business community with whom we have clear and established communications. With approximately 60 customers per month and targeting at least 30 being mentored, we aim to establish a diverse (geographically and by sector) pool of 40 mentors at any time. All mentors will receive free Mentoring and Coaching training accredited by the Institute of Leadership and Management (ILM). At this training mentors will be fully briefed on the ‘rules of engagement’, responsibilities and required paperwork. Customers will be identified mainly, but not exclusively, at the diagnostic stage by one of our experienced advisers. They will ascertain whether a customer has a need for mentorship based on soft skills development or specific sector awareness. Mentoring may focus on improving a young person’s confidence in experiencing a work place or it could be to learn more about opportunities in the engineering sector. This needs to be effectively communicated to the customer so they see the value and purpose of mentorship and participate effectively. Importantly, the mentorship will overlap the train, support and sustain elements of YES, over a period of three months, including pre work motivation and guidance while in work. The customer will have a close relationship with their adviser and the mentors’ point of contact will be the Mentor Co-ordinator. The adviser and Mentor Co-ordinator will discuss and match the two together based on geography and purpose of mentorship. If no appropriate match can be found, it will be the Mentor Co-ordinator’s responsibility to actively recruit an additional mentor. It will be their responsibility to manage the mentor pool, including additional recruitment, following up paperwork and regular communication of progress as well as getting informal feedback from mentors. The recruitment and training of mentors will quality assess the mentors while the customer feedback process will ascertain its perceived effectiveness. Tangible outcomes will be measured through project outcome statistics. Additional job search support will also be provided through the Opportunity YES Jobs Bulletin. We have relationships built up with employers across the county which will be built upon by the Employer Engagement Co-ordinator. Our own free online jobs page is used by a number of employers. Plus our advisers are acutely aware of the local labour market. Jobs will be collated and emailed to customers on a bi- Tender Form – ‘Opportunity YES’ - final

13 weekly basis to help support their job search and keep in close contact with the Opportunity YES project. This has proved vital in other contracts. SUSTAIN When a client moves into work, GFirst’s diagnostic advisor will celebrate their success and carry out a sustainability assessment. This should help to diagnose any potential problems the client may have moving into work looking at: their financial situation, work ethic, method of travel to work, future development needs, childcare arrangements (if needed) and details of their employment. This diagnostic will allow us to talk through with the client any areas of concern and also identify any support interventions that are necessary such as financial management support, support accessing in work benefits and further needs for careers advice and training needs. Adviser support will remain available for the next six months so ensure sustained employment. Monitoring GFirst’s highly experienced Project Support team are adept at administering multiple and complex funding streams from European and national Government, the region, local authorities and other sources. As such, we have tried and tested systems in place that have consistently passed audits from governmental bodies such as the Skills Funding Agency and the Department of Work and Pensions. We have both an electronic CRM system that will monitor progress and allow for easy reporting, as well as a robust auditable paperwork and filing system. Weekly adviser reports ensure that staff are fully aware of their caseloads. GFirst has a robust system of quality checking including staff observations, customer interviews, review panels and a feedback system. All customers will complete feedback after their diagnostic and final 1:1 session. This will provide a mechanism for feedback on all interventions including mentoring and allow for robust overall evaluation as well as highlighting specific issues. Conclusion We feel this delivery model constitutes an excellent value for money service and could only be delivered by GFirst. Our USPs of partnership, impartiality, quality and jobs, combine to create a project that will make a real difference to young people. Partnership – By working in the heart of communities we break down the barriers to engagement in addition to bringing together services from all sectors. Impartiality – By providing independent mentoring and diagnostics we ensure that the most appropriate and high quality interventions are accessed Quality – GFirst advisers pride themselves on providing a high quality service and have achieved high standards during all observations and inspections Jobs – As a Local Enterprise Partnership we have, and will continue to develop, strong and active partnerships throughout the private sector in Gloucestershire. As a result we will secure involvement from many employers and ensure opportunities are provided to people supported through Opportunity YES. Localism runs through everything we do as an organisation entrenched within the Gloucestershire community. We are committed to supporting people across the County and passionate about improving the long term future of young people and the economy. Tender Form – ‘Opportunity YES’ - final

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12.2 Premises Please provide details of the premises from which you propose to deliver the Diagnostic & Planning and Mentoring Support Service, i.e. conduct meetings with / assessments of customers referred to the Service. Your response should include:  full address details, including postcode, together with supporting rationale for choosing this location(s), ie. why do you consider them suitable.  please include a clear explanation as to whether these premises will be used for delivery of both the Diagnostic & Planning and the Mentoring parts of the Service or for individual elements? Where Mentor / customer meeting are to take place elsewhere, please include details / examples. You should also include a clear rationale for your proposed approach.  details of facilities available.  if you intend to use existing premises for this provision, please explain how this would fit with their current use. Alternatively, where new premises are proposed, please give an indication of timescales required to secure these premises.

Insert your response in the pre-set, shaded space of the following pages. Your response MUST be limited to 2 side of A4.

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GFirst and Gloucestershire Enterprise Ltd aim to deliver Opportunity YES through existing partner premises throughout the county, including those located in the most disadvantaged areas of Gloucestershire. We aim to do this for the following reasons:  Our experience shows that delivering in venues close to our customers’ communities breaks down both the practical, and more significantly, psychological barriers facing young people. We deliver in the heart of the most disadvantaged communities in the county in recognised neighbourhood based organisations that people know and trust. We will look to replicate this throughout the county where appropriate as well as using other partners including well known employers or public sector organisations.  Delivering from these organisations adds significant value as they often deliver a variety of other relevant and important services and training that will impact on a young person’s ability to find employment. For example Welfare Benefit and Debt advice is delivered at a number of the venues below that is often a major concern for jobseekers with financial concerns. At Cirencester College we will work in partnership through their Apprenticeship application support sessions. When delivered within our business venues, customers will have the opportunity to forge links with potential employers.  We do not want to invest public money in temporary premises across the county when our partners have appropriate and quality facilities that also add value. As well as supporting the sustainability of community assets that support the employment agenda, this allows us to invest more into our customers such as through a training budget and discretionary fund as a not for profit organisation.  These venues can be utilised on a flexible basis and adjust to variable referral numbers from Jobcentre Plus offices across the county. In discussions with the venues we have been assured that there is the flexibility to cope with fluctuating demand and starting promptly in January 2013. The services will fit perfectly within the organisations who are all committed to supporting young people back into employment.  The carbon footprint of Opportunity YES will be reduced by ensuring customers do not have to travel large distances to the county’s main conurbations of Gloucester and Cheltenham. All advisers will have mobile IT equipment, phones, printing and internet access. This will ensure that no matter where appointments take place there will be the facility to use online tools, undertake job searches and develop CVs. However most venues also offer additional resources such as IT suites with broadband access, training rooms and private meeting space which can be used by customers to continue their job search outside one to ones. All venues have disabled access. In addition, the variety of organisations that will support us to deliver Opportunity YES, themselves deliver a variety or relevant services that will support young people. From Job Hubs in Podsmead, Cirencester and Whaddon to Enterprise Support in The Roses Theatre, The Exchange and Cotswolds Business Centre. We will work in close partnership to ensure young people can access the services available to them locally adding significant value to the Opportunity YES The venues below will be used for diagnostic, mentoring and ongoing support sessions. Mentoring however may also take place in other appropriate locations Tender Form – ‘Opportunity YES’ - final

16 such as public meeting spaces or business premises depending on the volunteer mentor that has been engaged. Under no circumstance would mentoring take place at a private residence. The rationale for this has been developed and proven through the delivery of mentorship in other Opportunity projects. Some mentors have utilised neutral space such as the local library while others, particularly businesspeople who are giving their time for free, have used their business premises. This can be positive as it exposes young people to a work environment, perhaps for the first time. Gloucester Gloucester Library - Brunswick Road, Gloucester, GL1 1HT Gloucester City Council - Herbert Warehouse, The Docks, Gloucester, GL1 2EQ The Gateway - Matson Avenue, Gloucester GL4 6LL Podsmead Big Local Hub - 15a Scott Avenue, Gloucester, GL2 5BD

Cheltenham Grove Street Community Resource Centre - Cheltenham West End Partnership, Grove Street, Cheltenham, GL50 3LZ Hesters Way Resource Centre - Hesters Way Neighbourhood Project, Cassin Drive, Hesters Way, Cheltenham, GL51 7SU Springbank Community Resource Centre - Hesters Way Neighbourhood Project, Springbank Way, Cheltenham, GL51 0LG Oakley Community Resource Centre - Whaddon, Lynworth and Priors Neighbourhood Project, Clyde Crescent, Cheltenham, GL52 5QJ

Tewkesbury The Roses Theatre – Sun Street, Tewkesbury, GL20 5NX Priors Park Neighbourhood Project - 101 Queens Road, Priors Park, Tewkesbury, GL20 5EN

Stroud The Exchange - Social Enterprise Centre, Brick Row, Stroud, GL5 1DF APT Centre - Park Road, Stonehouse, GL10 2BD

Forest of Dean The Main Place - Coleford Community Centre, Old Station Way, Coleford, GL16 8RH Cinderford Community Hall and Council Chamber - Belle Vue Centre, Belle Vue Road, Cinderford, GL14 2AB

Cirencester The Castle - Cirencester College, Cecily Hill, Cirencester, GL7 2EF

Cotswolds Cotswolds Business Centre - 42 A P Ellis Road, Upper Rissington, GL54 2QB

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12.3 Human Resources Please provide details of your staffing resource, including that of any sub-contractors you propose to employ, in order to deliver and manage the Diagnostic & Planning and Mentoring Support Service. Your response should include:  FTE staff numbers, together with supporting rationale for your proposals  an outline of the roles and responsibilities for all staff involved (including delivery and management)  an indication of how your proposals fit within your organisations’ overall management structure (an organisation chart may be useful)  details of your training arrangements for staff delivering the provision Insert your response in the pre-set, shaded space of the following pages. Your response MUST be limited to 1 side of A4.

PLEASE NOTE THE SCORE ATTAINED IN THIS SECTION MAY ALSO BE USED IN A TIE-BREAK SITUATION WHERE APPROPRIATE.

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Overall management of Programme – Investment Manager – 0.5 FTE Currently managing successful Opportunity Gloucester and Work Programme provision and therefore economies of scale will be realised by building on successful management systems. This person has completed management qualifications and will manage the delivery team and partnerships across the county to replicate our Opportunity model which is currently showing success. YES Employment and Skills Adviser – 2 FTE Delivering diagnostics and support to 500 customers in eight months - 62.5 per month. In addition to the expected 2 hour diagnostic, GFirst is committed to offering at least two additional hours of face to face support to customers. This requires 250 hours of direct delivery each month. Two FTE gives 296 hours committed support to young people across the county each month which will both enable us to cope with peaks in demand if required, as well as put in additional resource to supporting young people. Our advisers will be at least qualified, or working towards, a level 4 in Information, Advice and Guidance and our team holds the Matrix quality mark. YES Mentor and Employer Engagement Co-ordinator – 1 FTE GFirst, as the Local Enterprise Partnership, has a team of people continually engaging with businesses across the county on a number of issues. Through our ten business sector groups, 240 GL Ambassadors (committed to “Investing in Young People”), events and other mechanisms we engage with businesses of all size across the county. Despite this we will still invest additional resource into Opportunity YES to co-ordinate employer engagement and manage the mentorship process. They will also be tasked to create work experience placements, match our customers to vacancies and develop apprenticeship opportunities with employers. This person will promote the ‘YES’ brand throughout the county. Apprentice Project Support Officer – 2 FTE GFirst and Gloucestershire Enterprise are both committed to supporting and developing our county’s young people. This is evidenced by the fact we have employed many young people, apprentices and university student placements in recent years. We will add to our four current apprentices by taking on two additional young people to help administer and co-ordinate the programme. They will each work with one of the advisers and support delivery by booking appointments, sending appointment letters, welcoming customers, managing paperwork and completing referrals. Our Project Support Officers will complete a Level 2 Apprenticeship in Team Leading which includes elements of customer service, administration and project management. This programme expands on the three tier structure of the GFirst Employment and Skills Team: Investment Manager -> Employment & Skills Advisers and Employer Engagement Co-ordinator -> Project Support Officers. It is overseen by GFirst senior management who in turn are managed by a board of directors consisting of CEOs from some of the largest companies in the County and chaired by REDACTED, former Chief Operating Officer of Supergroup PLC. All staff will undertake Enhanced CRB checks and complete Equality & Diversity and Safeguarding training. Regular observations and quality checks will take place throughout the delivery of Opportunity YES. An ongoing programme of continual professional development will be offered to all of the team.

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12.4 Previous experience Please provide an appropriate and detailed example which demonstrates your organisations’ experience of successfully delivering diagnostic & planning, mentoring or some other similar type of support service / provision aimed at the customer group outlined in the Specification document. If your organisation has no previous experience of working with this customer group you should provide details of any steps / research you have undertaken in order to gain a sufficient understanding and working knowledge. Insert your response in the pre-set, shaded space of the following pages. Your response MUST be limited to 1 side of A4.

PLEASE NOTE THE SCORE ATTAINED IN THIS SECTION MAY ALSO BE USED IN A TIE-BREAK SITUATION WHERE APPROPRIATE.

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The partnership of GFirst and Gloucestershire Enterprise will provide the best support to young people in Gloucestershire due to its expertise and experience in:  High quality, individualised support to people across the county  A track record of achieving outcomes and getting people into work  Real connections to communities and partner organisations in the county  A strong network of businesses engaged and supporting the Local Enterprise Partnership agenda and committed to “Investing in Young People” GFirst and its partner Gloucestershire Enterprise delivers a range of employment, skills, inward investment and sector development programmes and services. In addition GFirst has led the Integrated Employment and Skills Agenda in the county, bringing together community engagement, welfare and housing services with wider jobs and skills interventions. Over the last five years GFirst and Gloucestershire Enterprise have led on a number of employment initiatives to mentor and support people into work and develop their careers including:  The Work Programme  Opportunity Gloucester and Opportunity Tewkesbury  National Careers Service  Gloucester Works  Future Jobs Fund  Response to Redundancy  High Growth Coaching Scheme  New Enterprise Allowance Mentoring Scheme As a result of the demographics of unemployment we have seen a significant number of young people. Our actual number of Work Programme customers who were JSA claimants aged 18-24 was almost double projections in the first year of delivery. Delivering the Future Jobs Fund programme across Gloucestershire highlighted the difficulties facing young people as we carried out diagnostics and mentored them through six months of employment with excellent progression rates. We deliver Opportunity Gloucester through a very similar model to the one proposed in this tender. The first quarter shows an excellent 42% job start rate. However breaking down those numbers to just the customers aged 18-24, the job start rate is exactly 50% only three months in. The Gloucester Works programme supported over 1100 people into work. This success is embedded in the fact that we are independent, employ highly skilled and experienced staff and have significant awareness of the Gloucestershire economy. Our independence is important as our advisers ensure that we refer to or purchase the appropriate support services from specialist providers across the county. Recently we have referred to a local debt advice service, signposted clients to funded literacy courses and purchased specialist private training provision. Our staff are all experienced and themselves representative of a wide demographic. We take pride in our individualised approach embedded in all current and previous contracts where every single person receives a diagnostic session. With approximately 7000 people supported over the last five years, we have developed an efficient and effective approach. Recent quarterly feedback suggests 100% of customers found the service excellent or good and of those 72% excellent. Through Opportunity Tewkesbury we have trained a team of mentors in ILM accredited Coaching and will build upon this. Tender Form – ‘Opportunity YES’ - final

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12.5 Knowledge / Experience of the Delivery Area

Please provide details of your links with and/or knowledge/experience of the Gloucestershire Area. Your response should include:

 local employers / local labour market / employment agencies  JCP  other local organisations / partnerships and should demonstrate how you will work with these organisations to achieve the stated aims of ‘Opportunity YES’.

If your organisation has no previous experience of working within the Gloucestershire area, you should provide details of any steps / research you have undertaken in order to gain a sufficient understanding and working knowledge.

Insert your response in the pre-set, shaded space of the following pages. Your response MUST be limited to 1 side of A4.

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GFirst is the Local Enterprise Partnership and Economic Development Company for Gloucestershire. Gloucestershire Enterprise is a leading Enterprise Agency supporting the whole of the county. As such this partnership represents a long history of commitment, understanding and passion for supporting Gloucestershire.

We have excellent contacts throughout the JCP network in the county at both a management and adviser level. This is particularly shown at Gloucester Jobcentre with whom we work very closely as part of the Work Programme and Opportunity Gloucester provision. There is excellent communication between advisers from both organisations which has allowed for the efficient booking of diagnostic sessions as well as addressing issues if and when they arise. In addition working with management to organise monitoring and catch up sessions has contributed towards the success in both programmes. So we would endeavour to replicate this across the county to support the Opportunity YES delivery. We are already working closely, particularly with Cheltenham and Tewkesbury Jobcentres on other services and are looking forward to developing these relationships. Many employers are intimately involved in this partnership. GFirst is led by the County’s private sector and is therefore committed to an agenda that has been designed and agreed by employers. They have recognised the importance of supporting young people to ensure that the county has the skills to succeed and grow in the future. As such, only this tender can claim to have the support of employers in Gloucestershire who have committed to “Investing in Young People”. The Inward Investment team are responsible for encouraging business to set up and expand in the county and as such we are often aware of upcoming increases in employment opportunities. GFirst have been given responsibility of the Gloucestershire Infrastructure Investment Fund of £8.4million. Currently considering five proposals, this will lead to significant investment in the county which will create jobs and apprentices that YES advisers will be closely aware of. Adding further value is Gloucestershire Enterprise who work with a network of 2190 businesses, particularly small and medium enterprises who make up 95% of the county’s economy. Only on Wednesday 14th November 2012, Gloucestershire Enterprise organised the seventh annual Enterprising Women Conference attended by 160 businesswomen. As they are customers of training and business support, Gloucestershire Enterprise are very close to the requirements of employers across the county which will be invaluable in making YES a success. As part of their CPD, Advisers are continually updating their LMI knowledge of which we get regular reports. In addition it is important to be aware of future labour market trends, particularly when working with young people and advising on training options. We work closely with a number of agencies in Gloucester and the county. For example, we are working with Omega Resource Group and Westmorland Ltd to support the recruitment of the construction phase of the Gateway Motorway Service Area. Gloucestershire Enterprise chairs the Gloucestershire Federation of Training Providers, comprising of 25 county based training providers. It also holds SLAs with all Local Authorities in the County to provide support to business start ups and encourage self employment.

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Part 13 Pricing Proposal

Please propose your prices for each element / outcome shown below:

1. Diagnostic & Planning Support £100 (up to a maximum of £100 per participant)

2. Mentoring Support £150 (up to a maximum of £150 per participant)

3. Job Outcome £200 (up to a maximum of £200 per outcome)

4. Bonus payment for 13 week sustainment of Job Outcome £120 (up to a maximum of £200 per outcome)

5. Bonus payment for 26 week sustainment of Job Outcome £70 (up to a maximum of £200 per outcome)

Total Potential Maximum fees payable per participant (i.e. the £640 total of the proposed prices listed in rows 1 to 5 above)

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Annex 1

ORGANISATIONS PROPOSED TO DELIVER SPECIFIC ELEMENTS OF THE SERVICE

DETAILS OF Type of ELEMENT(S) OF PERCENTAGE ORGANISATIONS Organisation PROVISION TO OF OVERALL INVOLVED IN (e.g. public, BE DELIVERED DELIVERY DELIVERY private, (including name voluntary and email address sector) of your main contact from your sub- contractor/partner organisations)

Begin by including your own organisation Prime Gloucestershire Not for profit Diagnostic, Contractor/Legal Development Local Enterprise support, in work Entity Company Ltd Partnership support and employer engagement Organisation A Gloucestershire Social Enterprise Training and 25% Enterprise Mentor Management Organisation B

Organisation C

Organisation D

Organisation E

NB If there is insufficient space in the above table to include all the organisations proposed to deliver specific elements of the service involved, please attach a supplementary sheet using the same table format.

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Annex 2 Part 4: Economic and Financial Standing

[Bidder to embed financial documents]

2010

Adobe Acrobat Document

2011

Adobe Acrobat Document

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Annex 3 Part 6 Health and Safety

DEPARTMENT FOR WORK AND PENSIONS

HEALTH & SAFETY QUESTIONNAIRE - HSQ 1

Guidance Notes

The health and safety of training participants is paramount and Contractors must be able to demonstrate, to DWP satisfaction, that they comply with all relevant health and safety legislation, including Health and Safety (Training for Employment) Regulations 1990. Where you are not responsible for health and safety on the learners premises, because they are based in a third party employers premises, you must have in place a system to check the third party employer is meeting their own health and safety obligations.

Completing the questionnaire The person with responsibility for health and safety should complete the declaration. ‘You’ refers to your organisation. If you answer ‘NO to any of the questions, please state your reasons why in the ‘Further Information’ box provided at the end of this form. This box can also be used for any other additional information you may feel appropriate.

GENERAL LEGAL REQUIREMENTS 1 Do you have current and adequate insurance cover for the following areas

which extends to cover the training participant:- a. Employers’ Liability Compulsory Insurance? YES

b. Public Liability Insurance? YES

c. Motor Vehicle Insurance? N/A 2 Are you registered with the appropriate Enforcing Authority e.g. HSE, Local N/A Authority (where this is a legal requirement) 3 Do you have a policy on health and safety at work?* YES 4 Do you have Health and Safety organisation and arrangements in place to put YES the policy into practice? 5 Do you have either YES 6 a) The ‘Health and Safety Law – what you should know’ poster displayed or 7 b) Provide a Health and Safety leaflet for each training participant (this can be your own produced leaflet or the HSE ‘Health and Safety Law’ leaflet which can be downloaded from the HSE website) 8 Are you, or do you have a person(s) competent in health and safety issues? YES 9 Will you or someone in your organisation, make the training participant aware YES of who the employee health and safety representative is and what their role and responsibilities entail

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DEPARTMENT FOR WORK AND PENSIONS

HEALTH & SAFETY QUESTIONNAIRE - HSQ 1

RISK ASSESSMENTS 10 Have you assessed the risks to the health and safety of any employees and YES others affected by your work including arrangements for the safety and protection of the training participant whilst in your organisational environment? * 11 Have you taken all appropriate steps to implement the findings of your risk YES assessments? 12 Do you have a process in place to review risk assessments periodically or as YES changes occur i.e. accidents, changes in work practices etc? 13 Do you have a current fire risk assessment for the premises? YES

SUPERVISION OF TRAINING PARTICIPANTS 14 Do you ensure training participants receive effective information, instruction, YES training and supervision? 15 Will you have or appoint someone to have overall responsibility for the YES supervision of training participants? 16 Will supervisory standards take into account the experience and/or ability of YES participants and the hazards associated with the tasks or learning undertaken? 17 Will the supervisor(s) be aware of their Health and Safety role and YES responsibilities in respect of training participants?

TRAINING 18 Where appropriate will you make arrangements to provide participants with YES Health and Safety Induction and Training or ensure that they have received an induction if not employed on your premises 19 Will each training participant receive the appropriate Health and Safety training YES to cover all activities they will undertake during the training? 20 Will each training participant be made aware of his or her personal YES responsibilities in respect of Health and Safety?

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DEPARTMENT FOR WORK AND PENSIONS

HEALTH & SAFETY QUESTIONNAIRE - HSQ 1

ACCIDENTS AND EMERGENCIES 21 Do you have procedures and personnel in place to deal with any accidents or YES emergencies which may occur (including the reporting of accidents to Jobcentre Plus) 22 Will you ensure that the training participant is made aware of the procedures YES and personnel? 23 Do you have adequate and appropriate equipment and facilities for first aid? YES 24 Are you or do you have someone appointed to take charge of first aid YES arrangements? 25 Do you record accidents using the approved accident report form? YES 26 Are you familiar with the accident reporting requirements within the Reporting of YES Injuries, Diseases and Dangerous Occurrences Regulations of 1995 (RIDDOR)?

PERSONAL PROTECTIVE EQUIPMENT AND WELFARE 27 Where necessary, will you ensure that the training participant is provided with N/A the appropriate personal protective equipment and clothing of the correct size? 28 Where necessary, will you ensure that the training participant effectively uses all N/A necessary personal protective equipment and clothing? 29 Do you comply with the requirements of The Workplace (Health and Safety) YES Regulations, i.e. toilets, washing facilities etc?

REFERRAL OF A PARTICIPANT TO A WORK/PROJECT PLACEMENT WITH A SUB- CONTRACTOR 30 If the provision requires the placement of a participant on a work/project YES placement, will you have suitable arrangements in place for checking that the sub-contractor meets all the above health and safety requirements?

*Where there are 5 or more employees, the Health and Safety Policy and the Risk Assessments must always be in writing.

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DEPARTMENT FOR WORK AND PENSIONS

HEALTH & SAFETY QUESTIONNAIRE - HSQ 1

Further information where applicable

RESPONSIBILITY FOR HEALTH & SAFETY

Please supply contact details of the person within your organisation with responsibility for health and safety matters, including training participants. Name: REDACTED Contact Address: Unit 2, Twigworth Court Business Centre, Tewkesbury Road, Twigworth, Gloucester. GL2 9PG

Telephone No: REDACTED Mobile: REDACTED Fax No: E-Mail: REDACTED

DECLARATION

I hereby confirm the information supplied on this questionnaire is correct and I undertake to inform immediately the Jobcentre Plus Contract Manager/Contact of any changes.

Signed:REDACTED On Behalf Of: Gloucestershire Development Company Ltd Position In Company: REDACTED Date: 05/11/2012

Annex 4

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Bidders are required to provide a Security Plan detailing how they will comply with the DWP Security Policy for Contractors’. Your response to each section must be limited to 1 side of A4. SECURITY PLAN

1. Personnel Security Please describe how you will comply with the requirements of Personnel Security. Guidance:  Please provide contact details of a named responsible officer within your organisation.  Please detail how you will comply with Baseline Personnel Security Standard (BPSS) – Pre-employment checks covering: identity, employment history, nationality/immigration status and criminal record check.  Please provide agreement here that, where at the written request of the authority, you will obtain individual confidentiality statements from your staff including subcontractors.  Describe the measures you will operate to ensure your personnel understand their obligations when handling DWP data including: Data Protection Act, Computer Misuse Act, Freedom of Information.  Please state what training is in place for employees prior to them accessing DWP data.

REDACTED

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2. Secure Information Handling and Transfers Please describe how you will comply with the requirements of Secure Information Handling and Transfers.

Guidance:  Describe the User Access Controls and Procedures in place to monitor access to DWP data, limiting access to those directly involved in the provision of the services and who need to know the information.  Please detail the encryption products used by your organisation and also provide details of the policies and guidelines in place to manage the use of encryption.  Describe the procedures and policies in place to provide secure retention/storage/archiving and destruction of DWP documentation – including redundant media including hard disks, CD, USB or any other storage used to process personal data.  Please detail how all actions performed in delivering the contract will be traceable to users who process DWP data.  Please describe how you ensure that any system on which you or any subcontractor holds any Authority Data is secure – including back-up data.

REDACTED

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3. Portable Media Please describe how you will comply with the requirements of Portable Media.

Guidance:  Describe the policies and guidelines you have in place with regard to the use of office systems such as: electronic media, telephone, fax, e-mail and hard-copy post. This may include policies such as: Electronic Media Policy, Clear Desk Policy and Handling Official Information Policy.  Please describe the policies you have in place for the secure use of laptops and encrypted storage devices (DWP needs to be assured that all laptops or any removable devices or media will be protected by encryption to at least the FIPS140-2 standard).

REDACTED

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4. Premises Security Please describe how you will comply with the requirements of Premise Security. Guidance:  Please detail the security measures you will operate for your premises to ensure that DWP Data is protected from unauthorised access theft or damage, these should cover: - Controls and procedures to secure the perimeter of site building or office; - Controls and procedures to allow only authorised personnel to enter site; and - Controls and procedures to allow only authorised personnel into secure areas.  Please provide details of Business Continuity plans.

REDACTED

5. Security Incidents Please describe how you will comply with the requirements of Security Incidents. Guidance:  Describe the specific processes and policies in place to ensure action is instigated when suspected incidents of misuse or breaches of security occur.  Please include details of your disciplinary policy in relation to data security.

REDACTED

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Annex 5 Part 8 Offshoring (including Landed Resources)

DWP Offshore Proposal Questionnaire

The following information is required when notifying the Department of an intention to Offshore. This information will allow the Department to determine the process that is required to approve the Offshoring Proposal. Approval must be granted prior to the commencement of any Offshore activity (including Landed Resources). Further details can be found in the guidance document ‘A Guide For Contractors on the DWP Offshoring Policy V2.0’. A PDF version of this can be viewed at: DWP Contractor Offshoring Guidance

1. Description of Business to be Offshored Guidance: Please provide a summary description of the work that is to be Offshored in business terms. N/A

1.1. Timescales and Releases Guidance: For development and testing activities, or other work of a limited lifecycle, please estimate the timeframe for the offshore work, and the relevant releases/phases for the systems involved. N/A

1.2. Number of Staff Guidance: Please provide the estimated number of offshore staff who will be involved in this work, and describe their different roles. N/A

2. DWP Information, Systems or Services Guidance: Please provide details of the DWP Information, Systems or Services including expected quantities. Include the accreditation or assurance status of each system or service if known. N/A

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2.1. Solution Details Guidance: Please describe the method of working that is proposed. This should be provided principally in terms of the DWP Information, Systems or Services involved, and how they are handled, stored, viewed, protected, etc.

The aspect of DWP Information, Systems or Services storage should consider permanent storage (such as a designated long-term repository), temporary storage (such as working on a checked out file before checking it back in), and transient storage (such as short term residence in communication devices). N/A

2.2. Network Guidance: Please provide details of the network at the offshore locations, and of any network connectivity used to transfer DWP Information, Systems or Services to and/or from the offshore locations. Where possible, please provide diagrams that show where these are stored and transferred in terms of these networks. N/A

2.3. Processes and Systems Used Across Sites Guidance: Please describe how the procedures and systems used by offshore staff interact with those onshore. N/A

3. Offshore Locations 3.1. Offshore Addresses Guidance: Please provide the full address of the offshore locations.

Where home-working is proposed, please provide the estimated number of home workers, and also describe the process for managing home- workers.

Note that the actual addresses of home-workers need not, and should not, be provided. N/A

3.2. Other Work at the Sites Guidance: Please provide a description of any other DWP work, and any non-DWP work, that is conducted at the sites. If this information cannot be provided, then please describe how the DWP can be assured that any other work at the sites will not compromise their security. N/A

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3.3. Staff Clearance Guidance: Please provide details of the security clearance and employment checks for staff at the offshore locations. This should consider all staff at the site and not just those directly involved in the proposed work. N/A

4. Legal Assessment Guidance: Please identify any known local conditions that may impact the security of the Department’s Information, Systems or Services or the enforcement of security requirements. Also detail whether there are any legal constraints, which need to be considered such as:  Computer Misuse  Use of encryption  Confidentiality statements  If personal information (staff or customer) is to be stored or accessed in the offshore location, then the Contractor must also provide details of arrangements made to ensure that comparable protection is provided as required by the Data protection Act 1998 (e.g. Safe harbor agreements)” N/A

5. Governance

Role N/A

Name

Responsibility

Organisation

Contact Details

Address

Telephone No.

E-mail

Guidance: Please identify the person within the Contractor organisation with responsibility for the Offshoring. This person may be required to provide additional detail to support the Offshoring request, and may be contacted directly by the Departmental Security Team.

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DECLARATION

You must complete this Declaration and include it with your completed Proposal. Failure to include this declaration could result in your bid being disqualified.

To: The Secretary of State for Work and Pensions Date:

For the benefit of the Department for Work and Pensions, we hereby warrant and undertake as follows:

1. We have examined, read, understood and accept in full the Proposed Contract documents and all other documents and Annexes provided with this declaration and the clarifications issued during the Invitation to Tender period.

2. We have completed and enclosed all information required in the Invitation to Tender in the format and order required.

3. We confirm the information set out in our response is complete and accurate to the best of our knowledge and belief. 4. We hereby acknowledge and agree that we have read, understand and accept the Provision of Diagnostic & Planning and Mentoring Support for Customers of the ‘Opportunity YES’ Initiative Terms and Conditions and the Provision of Diagnostic & Planning and Mentoring Support for Customers of the ‘Opportunity YES’ Initiative Specification. 5. We understand that the contracting authority may reject this Tender Application Form if there is a failure to answer all relevant questions fully or if we provide false / misleading information.

Scanned Signature:REDACTED

Date: 15/11/2012

Name: REDACTED

Job Title: REDACTED

Duly authorised to sign on behalf of:

Name of organisation: Gloucestershire Development Company Ltd

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