Where we operate

Vodacom Business International Algeria Co^te d’Ivoire Gambia Mauritius South Sudan 6 4 Angola Democratic Ghana Morocco eSwatini Benin Republic of Guinea Mozambique 5 Botswana the Congo (DRC) Namibia Togo Burkina Faso Djibouti Niger Tunisia 3 Burundi Egypt Liberia Nigeria Cabo Verde Equatorial Libya Rwanda Cameroon Guinea Madagascar Senegal Unites States of Central African Ethiopia Malawi Sierra Leone America (USA) Republic (CAR) France Mali Singapore Zambia 2 1 Chad Gabon Mauritania South Zimbabwe

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Ownership: Ownership: Ownership: Ownership: Ownership: Ownership: 100% 80% 85% 51% 75%* 34.94%** Population1 (estimate) Population1 (estimate) Population1 (estimate) Population1 (estimate) Population1 (estimate) Population1 (estimate) 58.6 million 2.1 million 30.4 million 86.8 million 58.0 million 52.6 million 1 1 1 1 1 1 GDP growth estimate GDP growth estimate GDP growth estimate DRC GDP growth estimate GDP growth estimate GDP growth estimate 0.2% 0.9% 2.2% 4.4% 6.7% 5.4%

Customers (thousand) Lesotho Customers (thousand) Customers (thousand) Customers (thousand) Customers (thousand) Customers (thousand) 41 312 1 660 7 656 13 766 Tanzania 15 513 35 607 ARPU2 (local currency ARPU2 (local currency ARPU2 (local currency ARPU2 (local currency ARPU2 (local currency ARPU3 (local currency

per month) per month) Mozambique per month) per month) per month) per month) R86 LSL69 MZN252 US$3.1 TZS5 616 KES615 Licence expiry period Licence expiry period Licence expiry period Licence expiry period Licence expiry period Licence expiry period 2029 2036 2038 2021/2026/2028/ 2031 2022/2024/20265 Coverage Coverage Coverage 2032/20384 Coverage (Kenya) NPS (2G) () (4G) (2G) (3G) (4G) (2G) (3G) (4G) Coverage (2G) (3G) (4G) 1st 99.9% 99.7% 95.4% 97.1% 98.7% 84.3% 67.3% 56.1% 25.2% (2G) (3G) (4G) 89.8% 58.6% 32.6% Coverage NPS NPS NPS 56.2% 31.4% 22.0% NPS (2G) (3G) (4G) 1st 2nd 3rd NPS 1st 96% 94% 77% Points of presence – Points of presence – Points of presence – 1st Points of presence – formal6 formal6 formal6 Points of presence – formal6 formal6 9 232 12 437 33 425 25 674 89 791 Points of presence – Points of presence – Points of presence – Points of presence – Points of presence – informal6 informal6 informal6 informal6 informal6 58 123 11 118 8 762 383 923 27 981 Number of employees Number of employees Number of employees Number of employees Number of employees 5 403 229 599 578 551

Notes: 1 The Bureau of Economic Research for SA and 4 2021 (VSAT licence), 2026 (Wimax licence), 2028 * In September 2019 Group finalised its Fitch Solutions for all other countries (extraction date: (2G licence), 2032 (3G licence), 2038 (4G licence). acquisition of an additional 588 million shares in 30 April 2020). 5 2022 (3G licence), 2024 (2G licence), 2026 (4G licence). Vodacom Tanzania from Mirambo Limited, increasing 2 Total ARPU is calculated by dividing the average 6 Formal points of presence include Vodacom owned and its stake from 61.6% to 75%. monthly service revenue by the average monthly franchised shops, service providers and private outlets, ** Vodacom Group Limited owns 87.5% of customers during the period. retailers that purchase directly from Vodacom, M-Pesa Kenya Ltd, which in turn holds 39.93% of Safaricom 3 Total ARPU is calculated by dividing the average total agents and ATMs. Informal points of presence include Plc, giving Vodacom an effective holding of 34.94% in service revenue by the average monthly customers super dealers, territory and data dealers, street vendors/ Safaricom. during the period. freelancers, informal resellers and virtual top-ups.

Customers (million) Revenue (million) 2020 2019 2020 2019 IFRS 16 IAS 17 South Africa 41.3 43.2 South Africa (R) 69 593 67 887 Tanzania 15.5 14.1 Tanzania (TZS) 1 032 667 1 024 587 DRC 13.8 12.2 DRC (US$) 512 473 Mozambique 7.7 6.8 Mozambique (MZN) 24 601 21 071 Lesotho 1.7 1.5 Lesotho (LSL) 1 377 1 308 Safaricom1 35.6 31.7 Safaricom (KES)1 262 558 250 283

1. The Group’s effective interest of 34.94% in Safaricom Plc is accounted for as an investment in associate. Results represent 100% of Safaricom and are for illustrative purposes only.

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