Camunda BPM at Helvetia

• Expanding a central system for customer management through automated processes • Up to 60,000 process instances per month and 400 users involved

The Background The Challenge Why Camunda BPM ?

Over the past 150 years, Helvetia “Previously, no BPM system was being “During the evaluation, the following has grown to be a successful and deployed in the Java environment, until aspects were of importance: international insurance group employing mid-2012, when a new project raised 6,700 people and serving 4.7 million new challenges: within the context • A good and easy integration into customers. This Swiss company has of digitalisation, a central system for Java EE and our JBoss application its headquarters in St. Gallen and customer management had to be opened server where possible branches in , , , up to further channels. For instance, • Support of BPMN 2.0 as the primary , , and various other extended, automated and manual review notation countries ensure its global presence. Its processes had to be implemented for • Lightweight business focuses on private customers, changes made to personal data. We • Simple deployment for Java small and medium sized enterprises and also required specific information and developers larger companies. Helvetia’s services processes that were dependent on how • Multi-client capability include life and non-life insurance, certain data was changed. In order to • Easy interaction with a GUI tailored specialty line insurance coverage manage the processes during different application of our own and reinsurance. types of events, a wide range of technical • Transaction management with two- rules are required. We wanted to build phase commit Since 2013, Helvetia has been using a new central application that would • Good support Camunda BPM as an Embedded Engine store all assignment processes. These in more than six Java EE applications processes would review information and Evaluations were carried out for Red productively and with an increasing communicate with mailboxes according Hat JBoss BPM, Activiti and Camunda. tendency. The interview was carried out to the organizational structures in place. Following a first analysis, we decided to with Daniel Zigerlig (Software Engineer) The department also required detailed carry out a proof of concept workshop and Andreas Eigenmann (Enterprise reports on the processes and their tasks, with Camunda, during which different Architect), Helvetia. for instance on throughput times.” case studies would be implemented. Camunda provided instructions for this in The Impact Camunda ensured experienced support the form of patterns. ranging from the analysis of our specific needs to the implementation of our first “We were able to implement the project The solution provided by Camunda project. When it came to support, their successfully within our time frame. The which was developed during the proof reaction speed was very swift and their BPMN modelling was carried out by of concept was convincing and all good solutions were convincing. our developers at the technical level. requirements were met in an optimal However, communication between the way. This was due both directly to the Since the implementation of our first developers and the department was engine and its components as well project, the Camunda BPM software greatly facilitated by an accompanying, as to the flexibility and expandability has continued to develop rapidly and comprehensive BPMN model. Now we when deployed in an existing Java we have already been able to make are able to more quickly generate a joint environment.” use of new features. Camunda Cockpit understanding and discuss technical provides very comfortable support for requirements. the oversight of our processes. And it is also perfectly possible to integrate the The Implementation For the wide range of technical rules, Camunda Core Engine into our HTML5 an existing Rule Engine could easily be applications. “Within half a year, two developers integrated. Camunda BPM provides us were able to implement the part of with a lightweight BPMN 2.0 platform Today, up to 60,000 process instances the project that deals with the process which we were able to perfectly integrate per month are launched in our projects. implementation, integration, mailbox into our existing Java EE platform More than 400 users are working on the application and its mask. Due to their and architecture. We are also able to processes via various inboxes.” prior knowledge of Java, our developers implement individual requirements with were quickly able to get to grips with the programming model which we have Camunda BPM and there was no need become accustomed to. This provides for them to be extensively trained in this us with the necessary flexibility towards area. At the beginning of the project, our department. Furthermore, company- Camunda was available on-site to specific, technical and security-relevant support us effectively on getting to know requirements could be implemented BPMN modelling and acquiring best quickly. practices.”

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