Darlington Borough Council Community Survey 2013 Middleton St George Graphical Report

Charts show the weighted response percentages for each question by Ward and for the Darlington Borough Council area overall. Unweighted Base Numbers are shown in brackets. Results are generally ordered by the total percentage of positive responses (e.g. ‘very satisfied’ + ‘fairly satisfied’). Results are similar to the Overall Borough response unless otherwise stated.

Q1: Overall, how satisfied or dissatisfied are you with your local area as a place to live? 0.9 1.3 0.8 0.0 1.3 1.4 1.4 2.6 2.1 1.9 3.0 2.5 2.5 1.9 100% 1.0 4.2 3.3 3.6 3.2 2.6 4.6 6.6 6.1 6.2 6.4 5.6 6.1 4.7 4.2 4.4 5.5 8.5 4.7 8.0 7.1 6.0 10.5 5.1 6.6 6.4 7.2 10.4 13.5 10.8 8.9 90% 6.2 6.0 10.2 5.2 6.2 7.3 12.4 10.3 13.1 16.2 11.5 10.8 16.3 12.9 18.7 11.3 11.5 12.2 11.9 12.9 11.5 80% 10.9 18.1 9.1 17.0 15.1 16.1 19.4 70% 11.9 49.4 46.3 38.7 43.3 13.7 53.5 50.2 60% 56.4 53.6 51.7 54.0 51.3 50% 52.1 52.0 51.6 59.4 54.7 62.6 60.2 50.5 44.0 45.7 40% 48.0 52.2 53.0 46.7 30% 47.7 20% 41.7 42.4 42.0 35.3 36.6 31.7 30.1 30.4 26.7 25.6 24.6 23.2 22.6 24.3 10% 19.0 19.5 19.7 17.2 14.5 15.4 13.8 12.2 10.6 10.7 0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

75.9% of the overall sample expressed satisfaction with their local area as a place to live, with satisfaction by ward ranging from 91.1% of respondents in Hummersknott while reducing to 57.4% of respondents in Northgate. 88.8% of respondents in Middleton St George expressed satisfaction with their local area as a place to live ‐ the second highest of the 24 wards.

Q2: Overall, how satisfied or dissatisfied are you with the with the way DBC runs things? 100% 3.7 5.1 4.7 5.3 3.7 3.5 8.5 6.5 7.2 7.3 8.8 8.8 5.8 9.0 6.2 8.5 12.8 10.4 12.5 12.0 10.7 10.7 10.5 10.4 90% 19.5 13.9 17.9 16.1 14.4 16.9 17.2 14.8 20.9 18.2 18.7 16.0 21.6 19.9 18.2 20.1 17.1 14.9 18.5 17.6 80% 16.6 18.4 21.1 19.8 23.2 14.4 70% 16.7 15.0 22.6 19.5 22.1 23.1 24.6 15.7 20.1 19.4 18.8 19.5 17.7 17.2 19.4 19.5 21.6 24.2 60% 21.8 20.8 23.2 12.3 21.2 24.3

50% 19.0

40% 50.0 50.5 50.8 49.2 48.8 46.4 43.1 45.0 45.5 43.6 41.0 30% 49.9 48.2 46.6 43.5 40.5 45.2 50.0 47.1 44.8 42.5 41.2 39.0 36.6 34.3 20%

10% 14.1 11.7 12.1 12.2 10.9 9.6 9.4 10.7 10.1 9.2 9.8 8.0 10.2 8.3 8.8 8.6 6.4 7.0 6.9 4.8 5.3 7.3 7.3 7.7 0% 3.0

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

53.8% of the overall sample were satisfied with the way Darlington Borough Council runs things overall, with satisfaction by ward ranging from 64.1% of respondents in Middleton St George and falling to 42.0% of respondents in Sadberge and Whessoe.

Q3: To what extent do you agree or disagree that DBC provides value for money? 100% 6.1 5.9 4.1 6.2 6.7 5.6 7.0 5.8 9.4 8.4 7.8 7.7 8.4 10.2 9.7 7.3 9.2 7.9 9.8 10.5 10.3 8.5 12.0 14.6 15.0 90% 17.7 20.6 14.7 18.6 18.1 19.7 19.5 19.3 19.4 23.8 23.2 80% 27.9 21.1 19.1 21.5 19.1 24.8 27.8 21.4 17.7 22.2 20.9 23.7 21.9 70% 29.4

27.4 60% 32.0 33.1 34.4 28.3 30.2 31.4 34.1 37.6 33.5 34.9 25.3 31.8 30.3 32.1 36.3 37.0 37.8 33.4 50% 34.9 34.5 37.9 36.8 35.0 40% 30.0

30% 42.9 37.1 36.9 35.8 35.8 38.1 35.8 36.4 20% 35.4 36.5 34.7 34.4 33.8 33.0 34.4 34.3 31.4 31.2 26.9 32.2 32.3 28.6 26.7 23.7 23.0 10%

7.1 5.7 5.5 6.2 6.0 5.0 4.2 5.0 4.8 3.6 0% 3.2 3.5 2.3 3.0 2.9 2.7 3.2 2.4 3.0 3.0 1.3 1.0 2.1 2.5 2.7

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree

36.6% of the overall sample agreed that Darlington Borough Council provides value for money, with agreement by ward ranged from 48.6% of respondents in Cockerton West and fell to 25.7% of respondents in Sadberge and Whessoe. 44.2% of respondents in Middleton St George agreed that Darlington Borough Council provides value for money ‐ the second highest of the 24 wards.

Q4: On balance which of the following statements comes closest to how you feel about DBC? 100% 2.7 3.6 3.9 1.5 8.1 8.1 7.6 6.8 5.8 6.0 4.5 6.6 7.4 6.4 4.8 6.9 6.4 7.6 5.9 7.3 6.5 6.5 9.6 11.1 11.9 90% 18.5 20.2 25.7 17.8 17.1 20.1 22.6 25.2 26.0 23.3 22.5 26.5 22.9 24.2 80% 27.1 23.0 25.5 24.5 26.4 27.9 26.9 21.2 31.1 32.2 28.2 70%

60% 29.3 34.0 34.8 38.4 47.8 30.2 35.7 36.1 36.3 50% 32.8 34.2 34.9 35.1 37.6 36.1 39.4 40.7 36.6 38.2 38.4 38.8 39.3 33.8 34.3 40% 41.3

30% 36.7 33.1 34.1 33.9 32.8 31.7 20% 31.8 29.9 29.1 26.6 25.7 26.9 28.5 27.1 27.3 28.2 26.5 25.2 28.0 27.0 23.5 25.2 22.8 19.8 10% 18.0

5.6 6.0 6.9 5.0 5.0 5.7 4.2 4.9 6.6 7.3 5.7 5.2 4.7 4.4 5.8 4.6 0% 3.7 3.9 3.5 4.0 1.8 4.1 2.2 3.8 2.0

I speak positively about the Council without being asked about it I speak positively about the Council if I am asked about it I have no views one way or another I speak negatively about the Council if I am asked about it I speak negatively about the Council without being asked about it

32.6% of the overall sample indicated that they 'speak positively' about Darlington Borough Council either 'without being asked' or 'when asked'. 'Speak positively' responses by ward ranged from 42.3% of respondents in Bank Top and reduced to 20.0% of respondents in Harrowgate Hill. 32.3% of respondents in Middleton St George indicated that they 'speak positively' about Darlington Borough Council.

Q5: To what extent do you think DBC acts on the concerns of local residents? 100% 3.6 3.6 5.1 6.5 5.9 4.5 5.6 7.4 5.8 9.3 8.2 8.1 8.4 9.3 10.7 8.5 10.1 9.6 10.4 9.3 8.6 8.6 14.9 12.0 90% 25.6

80% 25.9 30.6 37.8 40.0 41.1 34.6 35.7 43.7 35.7 34.9 40.7 41.9 43.4 70% 39.8 38.7 39.7 39.0 40.8 43.9 39.5 51.5 37.6 42.2 48.5 60% 40.9 50%

40% 55.8 51.1 52.5 51.2 47.8 49.6 47.7 30% 51.7 50.0 47.9 46.5 43.9 44.2 43.7 46.5 46.5 47.0 44.9 46.4 45.2 43.4 41.9 40.8 39.4 20% 31.4

10%

9.0 10.2 8.5 7.6 7.9 7.0 7.4 4.9 5.9 6.3 4.4 5.0 5.7 5.2 4.3 3.6 5.0 4.1 4.0 5.5 0% 3.3 3.5 2.1 3.3 2.0

A great deal A fair amount Not very much Not at all

51.9% of the overall sample believed that Darlington Borough Council acts on the concerns of local residents either 'a great deal' or 'a fair amount', with positive responses by ward ranging from 64.8% of respondents in Central while reducing to 33.4% of respondents in Sadberge and Whessoe. 55.3% of respondents in Middleton St George gave positive responses.

Q6: To what extent do you agree or disagree that you can influence decisions made by DBC? 100% 12.2 15.8 16.3 15.2 15.1 16.1 14.2 90% 17.3 19.5 18.8 19.4 19.4 18.4 17.7 19.7 19.1 20.7 22.4 21.1 22.6 23.1 21.4 20.4 22.8 29.2 80%

70% 39.9 31.6 33.1 34.8 35.6 25.6 36.6 33.4 37.0 35.2 33.9 36.6 36.1 31.5 38.8 30.4 48.5 34.3 42.6 60% 38.0 33.9 36.7 40.8 45.6

50% 39.4

40% 29.3 30.8 30.4 37.4 24.7 29.5 31.6 33.1 32.7 30% 27.9 32.3 32.6 34.0 33.1 30.2 24.1 27.2 32.4 33.0 24.6 30.1 23.3 31.7 31.6 20% 20.6

19.5 18.7 18.7 10% 15.9 16.2 15.2 11.7 13.0 15.5 15.5 14.8 13.2 12.9 13.2 10.4 12.5 13.1 11.2 12.1 11.2 9.5 9.9 8.7 8.0 7.5 4.5 3.4 0% 2.3 1.9 1.6 2.6 1.0 1.4 0.7 0.4 2.6 0.8 1.4 1.4 0.7 1.2 1.4 0.5 0.0 1.3 0.8 1.8 0.0 0.4 1.5

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree

14.6% of the overall sample agreed that they can influence the decisions made by Darlington Borough Council, while agreement by ward ranged from 21.8% of respondents in Central while falling to 7.9% of those in Mowden. 16.2% of respondents in Middleton St George agreed that they can influence the decisions made by Darlington Borough Council.

Q7: Overall, how well informed do you think DBC keeps residents about the services and benefits it provides?

100% 2.2 2.5 2.0 1.4 5.5 4.4 4.6 3.5 5.1 4.2 5.9 4.8 4.5 5.5 7.7 7.4 7.5 6.2 6.6 6.2 6.2 9.3 8.4 8.2 6.9 90% 20.4 22.0 19.6 23.9 23.8 25.4 27.5 80% 23.0 28.0 29.1 29.9 30.8 36.6 28.6 26.5 28.7 27.7 29.5 29.7 30.2 30.6 29.5 32.6 34.8 36.4 70%

60%

50% 64.8 65.5 40% 67.6 67.7 61.5 56.5 48.8 61.0 61.3 56.2 54.7 56.0 54.0 56.8 59.6 58.2 53.3 56.1 53.3 51.8 59.2 53.6 50.7 30% 51.5 52.1

20%

10% 16.0 12.5 13.5 9.4 10.2 8.3 10.6 10.7 9.3 10.8 10.4 9.9 10.2 8.2 9.1 7.9 6.4 7.7 7.3 7.9 5.1 7.6 7.6 5.6 4.7 0%

A great deal A fair amount Not very much Not at all

65.9% of the overall sample, when asked how well informed they feel Darlington Borough Council keeps residents about the services and benefits it provides, gave either 'a great deal' or 'a fair amount' responses. Positive responses by ward ranged from 77.3% of respondents in College while falling to 56.8% of those in Northgate. 75.5% of respondents in Middleton St George gave positive responses ‐ the second highest of the 24 wards.

Q8: How much do you trust DBC? 100% 8.0 9.8 10.7 11.1 10.1 11.4 11.2 12.0 13.0 12.6 12.9 14.3 13.5 12.4 12.6 12.8 12.3 14.4 15.0 13.6 18.2 18.0 18.8 16.9 90% 22.8

80% 28.3 27.2 32.2 28.4 30.0 32.3 31.9 30.5 29.8 31.9 33.9 36.6 36.5 70% 34.6 36.0 38.0 38.1 33.7 31.5 37.6 37.2 34.4 34.9 42.5 60% 36.0

50%

40% 46.0 52.0 51.6 55.4 52.4 52.2 51.5 48.1 44.3 30% 53.8 52.1 47.6 44.8 47.3 50.6 47.8 46.7 44.4 45.6 43.0 44.7 45.3 41.7 38.8 35.9 20%

10% 14.7 9.9 7.8 9.0 4.4 7.0 4.9 4.7 5.4 6.1 4.3 6.4 4.1 6.0 4.0 4.9 4.6 4.7 5.4 0% 2.8 2.6 2.2 3.1 2.3 2.4

A great deal A fair amount Not very much Not at all

52.7% of respondents in the Borough overall indicated that they trust Darlington Borough Council either 'a great deal' or 'a fair amount', with such responses by ward ranging from 61.9% of respondents in Central while falling to 40.6% of respondents in Harrowgate Hill. 59.8% of respondents in Middleton St George gave positive responses.

Q9a) ... your local Councillor tries to make decisions which are good for Darlington

100% 0.4 1.3 2.4 5.0 4.7 3.5 3.8 3.2 3.9 4.9 4.5 3.8 3.8 4.2 3.8 4.1 4.8 5.1 7.0 5.5 8.4 6.6 7.4 8.1 6.8 7.2 7.4 9.0 8.7 7.3 6.9 12.5 11.5 90% 14.0 11.1 11.7 12.6 12.4 11.9 14.7 17.9 16.3 11.4 16.6 14.1 9.9 15.3 13.3 13.5 13.8 23.9 80% 24.5 26.7 70% 35.9 36.9 32.0 35.4 36.7 37.2 46.9 28.4 36.4 35.9 36.1 35.0 32.7 32.6 36.0 40.5 45.0 60% 38.8 38.8 40.3 43.0 49.0 50%

53.2 44.7 40% 49.7 38.0 38.4 38.0 38.9 30% 35.5 34.8 40.4 41.5 34.8 36.5 37.6 41.2 38.4 37.5 35.5 34.5 34.1 32.9 30.2 28.4 20% 34.2 29.0 10% 21.0 17.3 14.6 11.4 12.4 12.5 11.3 11.7 11.3 10.9 7.5 9.0 8.3 9.4 10.6 9.6 6.1 4.6 7.2 6.3 7.5 6.4 6.8 4.3 0% 1.3

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree

47.2% of the overall sample agreed that their local councillor tries to make decisions which are good for Darlington, with agreement by ward ranging from 70.5% of respondents in College and reducing to 30.3% of respondents in Faverdale. 65.7% of respondents in Middleton St George agreed that their local councillor triese to mak decisions which are good for Darlington.

Q9b) ... people who work for Darlington Borough Council try to make decisions which are good for Darlington

100% 0.7 2.1 4.0 2.5 4.4 3.5 5.9 6.1 6.8 6.2 7.1 6.9 6.5 6.9 5.8 7.4 4.7 5.4 6.6 6.2 7.9 7.7 5.9 9.8 11.6 9.6 90% 13.8 12.3 11.5 9.7 15.1 11.0 21.6 13.8 14.4 16.7 17.8 16.0 17.9 15.8 18.1 15.8 16.1 15.2 18.5 20.2 23.6 23.1 80% 13.9 17.1

70% 34.0 42.7 36.6 36.8 28.2 32.7 37.1 38.5 45.7 60% 31.0 39.0 44.3 37.2 33.4 33.5 34.7 38.1 38.2 38.6 33.2 35.5 33.4 33.1 44.3 46.3 50%

40%

30% 40.6 40.3 37.2 38.3 36.1 39.5 37.8 39.2 35.7 35.6 34.6 31.5 31.8 31.2 30.7 34.0 36.2 34.7 32.8 32.6 30.7 20% 36.6 35.7 24.0 24.5

10% 9.5 7.6 10.3 8.5 10.7 8.9 7.9 8.2 8.5 7.7 5.5 6.9 4.2 5.8 5.5 6.4 3.9 3.8 5.5 5.4 6.9 6.4 6.8 0% 1.7 2.1

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree

40.8% of the overall sample agreed that people who work for Darlington Borough Council try to make decisions which are good for Darlington, with agreement by ward ranging from 50.1% of respondents in College and falling to 30.9% of respondents in North Road. 46.8% of respondents in Middleton St George agreedt tha people who work for Darlington Borough Council try to make decisions which are good for Darlington.

Q10a) The cleanliness of the Town Centre 100% 3.8 2.9 2.7 3.5 3.2 1.9 4.0 3.5 1.9 1.9 3.3 7.4 6.9 5.7 6.2 6.2 4.7 5.4 5.8 4.8 5.1 9.7 8.5 8.6 11.6 6.9 8.7 11.5 9.0 10.6 11.4 9.3 11.9 90% 12.9 7.8 9.6 16.8 8.4 14.1 11.6 10.0 16.1 7.6 11.9 10.7 14.3 14.5 14.5 16.4 10.1 9.5 10.7 80% 9.7 11.6 10.9 11.5 12.2 7.5 10.4 12.4 13.7 13.4 11.2 11.5 9.9 18.1 8.7 9.2 9.3 10.2 12.5 16.0 7.9 11.8 12.7 70%

60%

50% 60.9 56.2 65.1 56.4 56.7 51.7 48.8 60.4 61.5 57.7 53.8 57.1 65.3 59.2 57.9 54.7 52.3 49.2 40% 63.9 61.1 57.1 54.4 55.4 50.5 57.8

30%

20%

10% 21.1 18.3 19.7 18.7 17.9 17.5 19.5 16.7 19.0 13.8 14.9 13.7 15.3 13.3 13.0 13.2 15.3 14.4 12.5 15.7 15.1 10.8 9.4 9.7 8.9 0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

72.2% of respondents from the overall sample expressed satisfaction with the cleanliness of Darlington Town Centre, with satisfaction by ward ranging from 79.2% of respondents in Cockerton East and reducing to 66.2% of respondents in North Road. 75.2% of respondents in Middleton St George expressed satisfaction with the cleanliness of Darlington Town Centre.

Q10b) The cleanliness of the Borough overall 100% 2.8 4.2 4.1 4.0 3.5 2.0 7.2 5.7 6.2 7.2 8.1 9.2 11.1 9.0 10.8 12.0 10.8 9.6 11.0 10.6 9.1 13.9 15.7 13.6 90% 17.3 16.1 19.7 20.8 18.4 18.0 19.2 16.6 17.8 18.6 17.9 21.6 80% 19.4 24.2 22.2 21.3 23.2 24.4 21.4 26.0 18.8 28.1 26.0 17.1 31.9 70% 29.6 13.7 17.7 19.6 23.2 18.5 20.0 23.1 14.1 16.7 21.2 11.1 24.7 60% 12.6 23.4 18.6 16.0 15.2 16.2 20.1 21.6 19.9 23.1 28.5 50% 14.5 14.9

40%

59.5 55.7 50.2 50.8 47.3 48.3 30% 55.4 51.4 48.7 46.1 55.2 51.4 43.1 44.6 45.8 45.0 44.0 42.1 38.6 36.2 33.2 37.5 38.4 20% 38.5 37.4

10%

8.1 9.2 8.0 7.0 6.9 7.0 9.2 3.9 6.5 4.8 6.4 3.7 5.8 3.7 3.7 3.6 6.8 4.9 3.8 5.2 0% 3.2 2.8 2.1 1.9 1.8

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

Half of the overall sample (50.2%) expressed satisfaction with the cleanliness of the Borough overall. Satisfaction by ward ranged from 62.7% of respondents in Middleton St George while reducing to 39.2% of respondents in Harrowgate Hill.

Q10c) Parks and open spaces

100% 1.7 4.1 3.7 2.8 4.7 3.2 2.8 4.9 4.1 5.1 5.7 7.4 7.6 9.0 7.5 9.4 8.7 7.4 10.0 11.2 10.5 10.0 11.4 12.6 5.6 9.3 9.5 11.6 7.4 11.0 14.0 90% 9.5 10.3 15.7 10.7 17.9 10.9 12.5 17.9 14.7 12.6 19.0 12.9 16.2 15.9 18.2 18.7 19.6 80% 14.4 15.3 21.0 18.7 16.6 15.7 18.2 18.0 19.7 20.7 16.3 19.4 70% 13.5 21.5 15.0 16.1 16.7 12.5 13.9 19.6 13.0 17.4 15.5 15.6 60% 18.2 22.3 19.6 50% 60.2 51.7 58.6 58.3 55.3 40% 55.5 48.5 56.9 50.3 44.6 47.7 48.6 49.6 57.3 53.8 53.7 52.0 48.3 44.0 42.4 51.4 30% 47.0 42.7 40.8 36.1

20%

10% 17.6 18.4 16.7 16.3 14.0 14.0 14.8 12.9 13.6 13.2 12.8 13.5 11.2 12.2 10.1 9.6 11.5 6.6 8.6 7.2 8.1 5.9 7.4 8.5 8.6 0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

61.1% of respondents from the overall sample expressed satisfaction with parks and open spaces in Darlington, with satisfaction by ward ranging from 77.8% of respondents in Hurworth and falling to 45.7% of respondents in Cockerton West. 72.3% of respondents in Middleton St George expressed satisfaction with parks and open spaces in Darlington.

Q10f) Refuse collection

100% 1.0 1.7 2.7 2.7 2.5 1.8 2.6 1.6 3.6 3.6 3.2 3.6 6.1 6.1 5.6 3.7 4.8 5.2 4.7 3.9 3.8 2.9 6.4 7.1 8.9 7.5 7.6 8.5 7.2 5.1 5.9 6.6 6.8 10.6 7.2 8.9 11.3 8.5 90% 7.9 6.0 8.0 7.1 9.2 7.8 8.7 12.4 6.7 12.8 8.8 7.6 9.1 11.9 9.1 9.9 12.4 3.9 7.2 10.8 12.0 11.7 7.9 7.7 10.0 80% 8.5 10.8 11.9 12.6 11.1 7.0 6.3 11.3 12.2 12.3 11.9 13.6 70%

50.1 60% 52.3 45.0 44.1 51.6 51.7 50.2 49.5 42.1 52.8 52.2 48.4 54.0 53.0 49.5 45.8 45.9 50% 50.2 50.0 48.1 37.9 48.6 41.6 46.2 48.4 40%

30%

20% 38.0 37.9 37.9 35.3 34.2 33.1 31.9 32.7 30.7 29.6 28.5 30.6 29.1 27.9 27.6 24.9 25.5 26.8 25.0 25.0 26.8 26.8 10% 23.5 23.3 20.8

0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

77.5% of the overall sample expressed satisfaction with refuse collection in Darlington, with satisfaction by ward ranging from 88.1% of respondents in Hummersknott and falling to 68.4% of respondents in Eastbourne. 77.4% of respondents in Middleton St George expressed satisfaction with refuse collection in Darlington.

Q10g) Kerbside recycling

100% 2.2 1.5 2.1 2.3 3.1 4.5 3.6 5.2 3.0 5.5 4.0 7.0 8.8 6.0 7.9 7.6 7.4 7.8 8.6 7.5 6.4 5.4 9.2 9.5 10.2 12.1 7.5 5.2 10.3 9.9 13.1 12.9 90% 9.4 7.1 11.9 8.7 5.8 10.0 6.9 5.1 9.3 10.0 5.6 8.4 14.7 11.3 8.7 13.0 12.2 12.8 14.1 17.6 12.8 80% 10.8 13.3 15.6 14.5 16.8 13.3 14.5 16.7 15.2 16.2 18.8 20.7 14.9 12.2 17.1 8.0 15.1 17.0 70% 17.6 13.4 14.0 21.3 60% 49.8 48.1 42.2 49.6 50% 35.5 48.3 47.0 54.4 50.3 46.3 45.0 45.2 45.1 45.4 51.4 45.7 46.3 45.4 42.7 39.9 37.6 40% 50.3 36.3 38.4 36.5 30%

20% 34.6 34.2 32.9 33.8 27.6 24.4 25.3 25.0 24.7 24.4 24.5 23.5 24.2 24.3 22.8 24.0 10% 20.9 21.8 19.4 22.0 20.5 21.9 16.1 18.7 16.6

0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

69.4% of the overall sample expressed satisfaction with kerbside recycling, with satisfaction by ward ranging from 84.4% of respondents in Mowden and reducing to 53.1% of respondents in Faverdale. 64.1% of respondents in Middleton St George expressed satisfaction with kerbside recycling.

Q10h) Household waste recycling service 100% 2.3 4.3 4.6 3.4 3.4 3.2 6.0 8.1 6.7 8.4 9.6 10.1 9.4 9.6 9.5 9.4 8.5 11.7 9.2 10.2 9.0 8.7 7.1 5.8 6.4 15.7 14.1 16.0 13.7 90% 4.5 12.8 6.8 14.4 5.7 5.0 7.7 8.4 11.5 8.6 8.1 8.8 8.7 10.4 8.4 14.0 11.8 14.0 14.6 14.5 10.8 10.2 80% 11.6 8.1 7.5 16.8 22.8 27.2 13.1 18.7 17.5 13.4 18.0 18.0 18.7 18.4 20.6 18.2 70% 20.4 23.2 13.5 13.3 20.1 17.6 18.6 21.5 60%

45.7 47.6 47.0 50% 38.4 49.9 39.6 44.7 44.7 44.5 42.2 45.0 40.1 38.9 40.8 42.9 46.9 43.2 42.3 40% 45.9 40.6 38.0 43.7 42.7 39.8 37.6

30%

20%

29.8 26.9 27.1 29.8 27.0 23.1 23.6 24.1 23.3 24.3 10% 22.1 22.3 19.8 20.3 22.0 19.4 19.9 21.6 17.3 16.4 18.9 15.8 16.1 17.7 18.0

0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

64.5% of the overall sample expressed satisfaction with household waste recycling, with satisfaction by ward ranging from 75.5% of respondents in Mowden while falling to 55.6% of those in Northgate. 57.5% of respondents in Middleton St George expressed satisfaction with household waste recycling.

Q18: Taking everything into account how satisfied or dissatisfied are you with the services provided by DBC overall? 100% 2.5 2.7 3.1 2.9 2.8 1.0 2.9 3.6 2.7 2.4 2.9 1.5 1.4 3.0 1.2 3.5 3.7 4.9 5.7 4.2 5.4 7.4 4.5 9.2 10.0 8.9 11.6 9.7 9.9 10.5 11.2 14.8 90% 13.7 14.6 13.5 13.3 14.0 16.8 11.6 13.3 12.0 15.7 11.4 12.7 9.5 16.2 8.8 17.8 19.4 15.4 80% 16.7 20.0 22.3 23.5 27.5 19.3 26.1 26.9 21.4 21.1 21.6 22.9 22.0 22.7 27.9 23.3 70% 19.3 21.9 27.1 28.6 22.1 27.0 24.1 24.7 27.7 60%

50%

40% 60.3 58.4 56.8 55.8 53.5 51.2 47.8 60.6 57.2 57.2 54.7 53.5 55.2 53.8 52.4 53.0 57.7 51.7 49.9 48.3 49.2 45.1 30% 49.8 47.3 44.5 20%

10% 12.1 6.8 7.3 6.9 7.5 8.8 7.7 7.2 8.5 9.3 7.8 9.1 4.3 4.9 4.8 6.6 6.0 5.9 6.3 6.3 3.9 5.1 3.6 6.7 0% 2.7

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

59.7% of the overall sample expressed satisfaction with the overall services provided by Darlington Borough Council, with satisfaction by ward ranging from 67.1% of respondents in Park East and falling to 48.1% of those in Sadberge and Whessoe. 63.7% of respondents in Middleton St George expressed satisfaction with the overall services provided by Darlington Borough Council.

Q19: How strongly do you feel you belong to your local area? 100% 5.0 5.9 5.9 5.9 5.6 9.3 6.4 8.7 6.9 6.8 8.6 12.3 12.4 12.7 11.3 10.0 12.7 11.5 11.3 16.3 14.5 14.6 90% 17.6 17.3 15.2 25.0 17.7 20.2 18.9 22.1 20.2 80% 29.0 32.0 33.3 35.4 25.7 26.7 29.3 29.8 31.6 33.4 37.3 70% 25.9 33.7 28.2 33.4 34.5 39.7 38.0 60% 30.8

50% 60.0 54.1 44.4 53.9 47.7 52.9 40% 45.6 39.2 45.0 45.9 44.3 43.2 41.2 44.0 49.5 46.2 44.8 41.5 43.1 40.6 39.4 30% 39.6 37.7 32.5 32.4

20%

24.1 26.7 10% 19.9 22.3 20.0 21.6 18.7 18.5 17.0 16.6 15.3 14.7 15.4 12.7 12.9 12.8 15.3 9.5 11.3 12.3 11.0 11.2 11.2 12.2 11.8 0%

Very strongly Fairly strongly Not very strongly Not at all strongly

59.3% of respondents from the overall sample indicated that they feel that they belong either 'very' or 'fairly strongly' to their local area, with agreement by ward ranging from 79.9% of respondents in Hummersknott while reducing to 44.2% of respondents in North Road. 60.8% of respondents in Middleton St George indicated that they feel that they belong either 'very' or 'fairly strongly' to their local area.

Q20a: How safe or unsafe do you feel when outside in your local area after dark? 100% 4.9 3.2 3.9 4.6 4.2 3.6 2.1 2.4 2.9 4.1 6.7 6.8 6.5 6.0 5.9 8.4 9.1 12.1 11.7 9.7 12.0 9.6 8.3 90% 7.1 10.1 9.5 13.6 14.0 16.5 17.1 16.7 19.3 12.9 17.6 18.5 16.2 18.1 20.7 24.1 12.0 11.6 12.8 26.2 19.6 80% 12.4 20.6 12.0 17.8 20.8 17.0 16.8 24.9 28.9 24.1 20.9 70% 19.6 18.0 30.6 23.3 14.4 18.7 30.5 22.5 18.3 60% 18.5 22.1 20.1 16.6 18.9 25.6 18.7 24.0 50% 54.9 49.0 44.5 57.8 24.3 62.8 53.3 18.2 19.6 40% 53.2 54.5 47.0 51.5 46.1 44.8 30% 43.9 45.3 41.5 48.6 39.7 39.1 39.3 37.2 37.0 35.1 20% 30.1 26.9 27.7

24.0 26.4 10% 21.1 17.9 15.8 12.2 14.1 12.2 13.0 12.9 12.0 8.8 8.2 9.8 5.5 7.2 6.8 5.3 5.5 5.3 4.9 4.0 6.3 5.4 0% 3.2

Very safe Fairly safe Neither safe nor unsafe Fairly unsafe Very unsafe

53.7% of respondents from the Borough overall indicated that they feel either 'very' or 'fairly safe' when outside in their local area after dark, with 'safe' responses by ward ranging from 76.0% of respondents in Heighington and Coniscliffe and reducing to 33.1% of respondents in Northgate. 75.0% of respondents in Middleton St George gave 'safe' responses.

Q21a) ... becoming a victim of crime 100% 4.3 5.3 5.8 5.7 5.9 4.9 7.0 8.1 7.9 9.7 8.1 9.1 8.1 9.3 10.6 10.3 10.7 11.0 11.0 13.3 13.1 11.3 17.1 90% 18.3 21.2

80% 35.5 35.0 36.5 38.2 39.3 43.2 41.6 70% 40.2 49.6 49.1 58.9 48.8 50.5 51.4 52.8 53.1 53.2 60% 52.8 54.1 64.3 66.2 49.4 64.7 48.7 53.9 50%

40% 42.1 41.1 35.6 44.5 32.3 38.4 37.1 30% 44.0 30.3 32.0 35.1 29.6 30.1 29.1 28.6 27.6 20% 29.5 28.5 27.5 21.6 31.3 24.2 21.0 23.9 21.5 10% 18.1 18.5 20.4 18.2 12.1 12.7 13.0 14.1 8.6 7.8 9.3 8.2 8.3 8.6 9.9 7.3 7.6 6.3 4.4 4.8 4.8 4.7 0% 2.6 2.7 2.4

Very worried Fairly worried Not very worried Not worried at all

41.9% of the overall sample gave 'worried' responses in relation to potentially becoming a victim of crime, with such responses by ward ranging from 60.2% of respondents in North Road and falling to 23.9% of respondents in Hummersknott. 25.7% of respondents in Middleton St George indicated that they are 'worried' about potentially becoming a victim of crime ‐ the second lowest of the 24 wards.

Q21b) ... becoming a victim of anti‐social behaviour 100% 4.8 5.0 6.0 6.6 6.5 6.4 5.4 4.5 9.3 9.4 8.9 9.5 8.1 10.8 11.3 10.9 11.0 14.1 12.7 13.2 17.4 90% 20.9 19.5 30.2 26.9 35.5 80% 30.5 30.2 31.5 33.7 35.4 30.0 33.9 41.2 44.1 70% 38.7 41.8 45.7 44.7 48.8 42.0 51.7 60% 51.1 57.6 58.3 48.4 51.5 54.4 50% 42.1 35.4 47.1 41.0 37.5 34.3 40% 43.9 37.7 47.9 39.2 36.3 34.3 30% 43.0 35.7 33.1 33.2 34.7 34.3 26.0 27.4 20% 24.2 17.9 25.8 23.1 28.4 26.3 26.2 24.4 18.4 10% 23.5 22.3 20.5 17.9 17.6 17.1 17.6 13.5 13.6 11.2 11.4 11.1 14.0 8.4 10.1 8.8 7.5 6.5 3.9 5.2 4.3 0% 2.2 3.1

Very worried Fairly worried Not very worried Not worried at all

47.1% of the overall sample were worried about becoming a victim of anti‐social behaviour, with likelihood by ward of giving such a response ranging from 68.3% of respondents in Bank Top and falling to 16.6% of respondents in Heighington and Coniscliffe. 34.9% of respondents in Middleton St George were worried about becoming a victim of anti‐social behaviour.

Q22: How satisfied or dissatisfied are you that the Police and others are dealing with anti‐social behaviour in Darlington?

100% 0.8 1.0 4.4 2.7 3.5 4.7 4.8 4.5 8.6 9.1 8.7 8.9 7.1 7.6 8.4 7.8 8.1 7.6 8.2 9.4 10.1 10.9 12.5 9.6 11.8 11.5 7.8 11.5 9.5 8.6 15.0 90% 12.8 10.6 10.3 18.8 14.6 11.7 8.9 15.3 16.4 15.4 14.2 16.7 14.7 13.1 19.1 80% 15.3 22.7 31.0 16.1 24.5 27.3 32.4 70% 29.1 33.3 17.5 25.1 25.5 37.0 24.2 29.5 32.6 22.8 25.2 27.0 21.5 26.1 27.4 28.3 27.3 29.5 60% 20.4 25.5 35.5 50% 29.5

40% 41.8 47.8 50.7 49.1 47.2 43.1 43.2 30% 48.2 48.2 41.7 39.5 38.7 37.7 38.3 36.6 41.7 45.8 43.4 41.2 41.5 41.3 40.1 35.8 33.1 20% 31.9

10% 17.5 12.8 12.1 11.9 9.9 9.3 9.5 10.7 9.0 11.1 11.3 8.4 11.0 11.2 9.0 6.6 5.6 6.0 7.4 6.9 7.0 7.5 7.7 4.5 0% 2.7

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

50.7% of respondents from the overall sample were satisfied that the Police and others are dealing with anti‐social behaviour in Darlington, with satisfaction by ward ranging from 60.6% of respondents in Middleton St George and reducing to 34.6% of those in Haughton West.

Q23: Anti‐social behaviour problems in the local area (Sorted by ‘Very big’ + ‘Fairly big’ response %) The biggest anti‐social behaviour problems for the Borough overall were: ‘dog fouling’ (59.5% ‘very/ fairly big problem’), ‘speeding vehicles and dangerous driving’ (40.1%), ‘rubbish or litter lying around’ (40.1%), ‘burglary, including from sheds, greenhouses, farm buildings etc.’ (32.4%), and ‘underage drinking and sale of alcohol to youths’ (30.0%). Middleton St George Ward A very big problem A fairly big problem Not a very big problem Not a problem at all Row N % Row N % Row N % Row N % Q23m) Dog fouling 26.2 29.6 33.8 10.3 Q23i) Speeding vehicles and dangerous driving 7.8 31.8 40.6 19.8 Q23g) Groups hanging around the streets 9.9 20.8 46.1 23.2 Q23j) Burglary, including from sheds, greenhouses, 4.1 24.4 53.6 18.0 farm buildings etc. Q23h) Groups of people (including youths drinking) which cause nuisance, intimidation or racial 8.1 18.6 38.5 34.8 abuse Q23k) Underage drinking and sale of alcohol to 9.9 14.4 46.9 28.9 youths Q23d) People using or dealing drugs 4.9 18.6 34.6 41.9

Q23e) People being drunk or rowdy in public places 5.4 15.9 36.9 41.8

Q23b) Rubbish or litter lying around 4.1 15.1 53.1 27.8 Q23c) Vandalism, graffiti and other deliberate 1.3 10.7 52.3 35.7 damage to property or vehicles Q23a) Noisy neighbours or loud parties .3 5.4 35.0 59.3 Q23l) Violence, including domestic violence .0 3.6 36.1 60.3 Q23n) People moving in and out of the area .4 2.4 45.8 51.4 Q23f) Abandoned or burnt out cars .0 .7 16.0 83.4

The biggest anti‐social behaviour problems in Middleton St George Ward were considered to be ‘dog fouling’ (55.8% ‘very/ fairly big problem’), ‘speeding vehicles and dangerous driving’ (39.6%), ‘groups hanging around the streets’ (30.7%), and ‘burglary, including from sheds, greenhouses, farm buildings etc.’ (28.5%).

Q24: To what extent do you agree or disagree that your local area is a place where people different backgrounds get on well together? 100%

90% 0.4 0.0 1.1 4.7 1.0 2.6 0.2 2.1 4.3 3.0 3.5 0.9 5.6 8.7 0.6 10.4 3.3 3.0 2.6 5.2 0.8 0.8 5.7 4.0 2.8 80% 14.8 4.1 4.3 9.7 4.5 10.1 2.0 10.3 7.1 17.3 7.0 1.8 2.7 8.3 7.7 6.7 2.6 3.2 2.5 5.4 12.3 13.2 16.8 16.5 2.5 13.4 70% 19.7 4.9 13.8 3.2 12.1 24.1 16.1 15.7 16.8 25.9 20.7 22.5 22.3 60% 14.2 25.2 27.1 30.2 29.8 33.9 26.4 19.6 26.6 25.3 50% 25.4 53.5 48.3 39.7 40% 56.5 49.3 48.7

50.5 47.8 45.1 42.5 40.2 30% 46.4 45.1 39.9 41.0 40.7 40.0 33.5 33.6 28.0 37.3 33.0 33.4 31.5 30.5 20%

10% 20.9 18.0 16.7 15.1 15.4 13.1 12.2 10.8 8.7 9.9 11.6 9.5 10.0 8.7 8.5 10.1 6.4 5.7 6.7 6.1 5.4 4.7 7.8 6.5 7.7 0%

Definitely agree Tend to agree Neither agree nor disagree Tend to disagree Definitely disagree Don't know Too few people in local area All the same background

51.0% of respondents from the overall sample agreed that their local area is a place where people from different backgrounds get on well together, with agreement by ward ranging from 71.5% of respondents in Hummersknott while reducing to 39.0% of respondents in Lascelles. 64.1% of respondents in Middleton St George agreedt tha their local area is a place where people from different backgrounds get on well together.

Q26a) There is a lot of community spirit in this local area 100% 4.3 2.8 2.9 5.1 3.4 4.3 4.1 4.5 1.7 1.7 5.9 6.0 6.2 7.3 8.3 7.1 7.1 7.3 7.6 1.1 5.1 1.4 2.0 10.2 10.2 9.4 9.5 10.6 12.1 11.3 4.3 3.0 3.2 7.7 17.5 90% 8.2 10.6 8.5 5.3 7.6 2.6 6.1 9.6 7.0 17.7 16.0 13.2 7.4 8.6 10.7 12.5 13.7 12.9 13.6 10.1 6.2 80% 22.2 14.3 13.4 17.4 16.2 20.5 26.1 13.8 19.9 22.6 26.0 20.3 70% 26.5 21.9 20.1 25.8 22.1 21.5 30.1 25.4 33.4 25.6 60% 34.6 37.6 39.1 42.0 23.6 32.9 50% 44.2 40.4 47.4 34.0 30.0 40.6 34.2 34.4 28.2 37.7 40% 31.8 35.3 36.4 43.5 43.9 26.8 32.8 24.9 38.8 30% 34.6 30.9 31.0 31.7 35.4 29.8 20% 25.2 26.2 22.5 22.7 22.2 28.7 26.2 20.8 17.8 21.2 20.4 19.1 19.5 23.5 18.0 19.0 15.3 10% 12.0 14.4 11.6 9.7 8.1 4.5 7.0 5.9 4.4 6.1 5.4 5.1 4.6 5.4 6.3 0% 1.6 2.8 3.5 3.4 2.6 2.3 1.2 3.4 2.8

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know

31.5% of respondents from the overall sample agreed that there is a lot of community spirit in their local area, with agreement by ward ranging from 69.1% of respondents in Sadberge and Whessoe and falling to 14.8% of those in Northgate. 58.3% of respondents in Middleton St George agreed that there is a lot of community spirit in their local area.

Q28: Overall, about how often over the last 12 months have you given unpaid help to any groups, clubs or organisations? 100%

90%

80% 48.1 47.6 51.2 51.2 48.6 50.9 55.9 54.2 70% 60.6 61.1 61.1 61.9 64.8 64.5 64.2 66.4 65.3 68.0 68.7 72.5 71.5 69.9 70.3 68.7 70.1 60%

50% 12.3 10.4 11.4 16.2 14.8 40% 15.5 13.9 7.5 12.5 13.6 13.1 12.0 10.8 30% 10.2 6.1 9.6 15.3 9.4 5.5 8.4 11.9 9.1 6.7 12.8 16.3 8.2 14.0 8.0 6.5 6.2 13.6 8.0 5.4 5.5 6.9 8.5 13.2 8.3 13.6 8.2 5.6 8.8 20% 13.5 9.7 12.2 8.1 6.9 4.6 9.5 13.4 13.2 6.6 7.0 7.1 6.0 3.6 4.9 4.6 7.6 12.3 5.2 8.4 7.5 3.5 3.0 5.7 7.5 7.5 6.2 8.4 4.6 10% 18.5 7.6 4.1 5.9 4.3 16.0 13.7 15.3 12.7 14.5 13.9 13.4 13.1 15.1 12.8 12.6 12.7 11.5 10.2 9.5 10.2 8.9 10.1 7.1 6.8 9.1 8.2 6.0 7.1 0%

At least once a week Less than once a week, but at least once a month Less often I give unpaid help as an individual only, and not through groups(s), clubs(s) or organisations(s) I have not given any unpaid help at all over the last 12 months

19.0% of the overall sample give unpaid help to groups, clubs or organisations at least once a month, while likelihood by ward of doing so with such frequency ranged from 32.1% of respondents in Hurworth while reducing to 11.4% of respondents in Lingfield. 25.0% of respondents in Middleton St George givep unpaid hel to groups, clubs or organisations at least once a month.

Q29b: Darlington offers good career and employment prospects for all people 100% 9.5 9.6 9.4 11.2 14.6 14.7 13.8 14.9 15.2 14.2 13.2 13.2 14.1 15.4 13.9 15.6 16.5 16.2 17.6 19.1 90% 22.4 19.2 20.5 19.2 20.0

80%

36.7 36.5 40.0 70% 26.7 30.8 32.2 34.1 35.7 34.2 40.3 33.8 35.5 40.1 39.4 37.2 37.5 36.3 39.7 34.5 31.8 47.1 60% 31.7 38.1 41.1 38.4

50%

40% 34.7 27.9 33.8 37.3 37.1 38.8 27.1 27.7 32.9 38.4 42.4 30% 31.0 31.8 38.0 40.7 33.5 29.3 29.6 34.9 37.6 36.6 39.6 27.5 29.1 29.1 20%

21.7 20.4 18.4 10% 17.7 14.5 12.9 15.4 13.6 12.2 13.1 12.5 13.1 12.1 12.7 11.8 10.7 11.7 10.3 9.1 11.8 11.0 9.2 10.5 9.2 9.0 3.5 0% 2.1 1.7 2.3 1.3 1.0 3.4 2.0 2.8 1.8 2.2 1.4 0.3 0.8 1.7 0.6 1.7 0.4 1.9 1.4 0.7 1.6

Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree

14.7%% of the overall sample give agreed that Darlington offers good career and employment prospects for all people, while likelihood by ward of expressing agreement ranged from 23.8% of respondents in Lascelles and reducing to 9.0% of those in Hummersknott. 20.7% of respondents in Middleton St George agreed that Darlington offers good career and employment prospects for all people.

Q30a: Have you used the local bus service at all during the last 12 months? 100%

90% 22.8 24.0 25.6 26.4 27.7 27.1 30.1 35.6 33.0 80% 38.4 42.1 44.7 44.3 44.1 43.1 41.5 49.5 48.8 51.0 53.4 70% 11.4 13.8 59.6 59.3 59.6 62.5 12.7 11.8 66.6 15.2 16.3 60% 8.5 18.0 10.8 11.1 18.9 12.7 9.8 16.5 8.2 9.2 11.6 13.4 50% 12.6 5.7 10.6 13.4 11.7 13.3 11.3 16.5 9.0 8.6 13.9 13.6 8.6 5.8 11.3 16.7 40% 11.8 9.5 10.3 10.1 8.1 14.1 24.7 7.9 12.1 9.6 14.1 11.5 11.8 15.1 16.8 30% 13.8 11.2 10.9 8.6 8.1 13.0 9.1 7.5 8.5 10.9 11.8 4.9 5.6 6.0 43.6 4.5 9.3 20% 41.2 9.6 7.6 8.5 38.8 6.9 8.7 35.0 35.2 34.3 35.8 32.7 5.9 4.4 23.1 25.5 24.2 26.0 26.0 24.6 24.6 23.3 7.6 7.8 25.6 10% 20.2 19.4 5.5 15.7 11.5 11.3 8.4 8.1 8.3 0%

Yes at least weekly Yes at least monthly Yes at least 4 times Yes ‐ but less than 4 times No ‐ not in last 12 months

34.7% of respondents from the overall sample use the local bus service on at least a monthly basis, with likelihood of doing so with such frequency by ward ranging from 56.2% of respondents in Cockerton West and falling to 13.8% of those in Park West. 15.9% of respondents in Middleton St George use the local bus service on at least a monthly basis.

Q30b: How satisfied or dissatisfied are you with the local bus service? 100% 3.3 1.8 3.4 5.4 4.6 5.7 7.8 7.8 9.6 12.2 11.6 9.6 10.5 11.9 10.5 11.7 10.0 11.1 9.9 11.1 14.7 13.3 90% 11.4 8.9 18.5 17.7 18.9 17.4 13.4 14.8 11.3 24.5 12.6 13.2 10.7 13.0 14.2 17.5 15.2 80% 15.6 18.0 15.6 16.5 15.5 14.2 8.8 19.7 22.8 18.0 7.3 10.6 11.2 20.0 13.5 9.1 16.1 15.0 9.6 12.4 70% 10.6 11.2 12.0 11.3 13.0 10.3 10.8 16.9 11.1 12.4 20.0 24.1 60% 14.3 16.4 20.3

37.2 50% 46.6 3.9 47.2 51.7 46.8 37.6 36.0 52.4 53.9 47.6 44.7 45.6 40% 50.2 41.7 44.0 47.3 47.4 39.9 40.5 42.9 38.7 32.1 30% 40.3 40.1 37.2

20% 32.5 25.4 26.5 26.6 10% 22.0 20.5 20.7 18.3 16.9 18.0 19.2 19.1 17.0 17.8 14.8 14.6 13.9 13.4 16.1 13.4 14.7 16.3 10.7 9.6 9.9 0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know

Of respondents who had used the local bus service in the previous 12 months, 61.8% of those from the overall sample expressed satisfaction with this service, while satisfaction by ward ranged from 72.0% of respondents in Central and reduced to 47.1% of respondents in Hurworth. 51.0% of respondents in Middleton St George who had used the local bus service in the preceding 12 months expressed satisfaction with this service.

Q35: Have you contacted the Council in the last 3 years? 100%

16.0 90% 19.0 20.5 20.8 21.0 22.2 22.5 23.2 23.9 25.4 26.4 26.6 27.1 29.1 31.1 28.0 32.4 32.7 32.8 32.9 33.0 34.2 35.3 80% 38.1 40.6

70%

60%

50%

84.0 40% 81.0 79.5 79.2 79.0 77.8 77.5 76.8 76.1 74.6 73.6 73.4 72.9 70.9 68.9 72.0 67.6 67.3 67.2 67.1 67.0 65.8 64.7 30% 61.9 59.4

20%

10%

0%

Yes No

72.0% of the overall sample had contacted Darlington Borough Council in the previous 3 years, with likelihood of having done so being highest in Cockerton West (84.0%) and lowest in Harrowgate Hill (59.4%). 65.8% of respondents in Middleton St George had contacted Darlington Borough Council in the previous 3 years.

Q36c: Still thinking of your last contact with the Council, how satisfied or dissatisfied were you with this contact overall? 100% 4.5 6.3 8.1 7.0 5.8 10.1 8.4 9.0 11.6 8.7 8.8 9.1 11.4 11.3 9.3 11.4 10.3 10.3 13.7 13.4 12.8 13.2 15.2 15.1 90% 7.0 16.8 4.3 5.1 6.2 6.8 12.6 11.1 10.4 7.8 5.3 16.6 10.3 3.8 5.4 8.4 12.9 8.8 9.2 9.4 8.5 13.4 80% 8.7 11.4 12.2 1.2 8.0 9.2 11.6 12.2 8.0 10.0 10.2 12.8 16.9 13.3 9.2 10.9 15.5 11.2 10.1 12.8 7.9 13.2 13.3 17.7 70% 11.8 12.0 6.4 11.8 18.5 60% 40.8 39.7 47.6 41.6 46.6 42.5 41.1 38.5 50% 47.1 43.5 40.2 38.3 35.2 31.5 38.8 40.0 36.4 31.9 33.0 27.4 43.1 37.3 34.9 40.7 30.8 40%

30%

20% 37.6 37.6 32.9 31.3 31.9 33.1 32.0 32.8 34.2 32.7 32.4 30.3 28.7 28.1 30.6 27.8 31.1 30.4 30.5 26.4 24.0 25.5 27.3 26.9 10% 22.7

0%

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

69.3% of the overall sample who had contacted Darlington Borough Council in the preceding 3 years expressed satisfaction with the way this contact was handled with satisfaction by ward ranging from 78.4% of respondents in Hurworth and reducing to 57.7% of respondents in Haughton West. 73.5% of respondents in Middleton St George who had contacted Darlington Borough Council in the preceding 3 years expressed satisfaction with the way this contact was handled.