Concurrent Evaluation of Implementation of National Food Security Act, 2013

Madhya Pradesh Fourth Quarterly Report, 2018-19

Districts Covered Dhar, Damoh and Katni

Submitted by Dr. Manu Gautam Associate Professor

M.P. Institute of Social Science Research (MPISSR) An Autonomous Institute of Indian Council of Social Science Research (ICSSR), Ministry of Human Resource Development, GoI, New Delhi and Ministry of Higher Education, Government of Madhya Pradesh, Bhopal 6, Bharatpuri Administrative Area, UJJAIN (M.P.) – 456 010

Introduction

The objective of the Food, Civil Supplies and Consumer Protection Department is to ensure availability of essential commodities and check malpractices in supply and trade of food grains, petroleum products, sugar and other notified items. The thrust nowadays is on ensuring supply of essential commodities to the targeted population i.e. people living below the poverty line. In the field of Consumer Protection, the department is entrusted with the smooth functioning of Consumer Grievances

Redressal Forums at the State and at the District level.

Department encourages consumer protection movement through the registered and recognized NGOs. To carry out these functions, the Department has along with

Mantralaya setup; Directorate of Food, Civil Supplies and Consumer Protection, Office of the Controller, Weights and Measures, Madhya Pradesh, Rajya Upbhokta Pratitoshan

Ayog and two Corporations-Madhya Pradesh State Civil Supplies Corporation and

Madhya Pradesh State Warehousing Corporation.

The survey of NFSA in the fourth quarter was done in three districts. These districts were Dhar, Damoh and Katni. As per the sampling given by the Ministry, the monitoring institution conducted survey of five FPS from each district. From each FPS

15 respondents were interviewed. The total number of respondents from one district was thus 75 and 225 from all three sampled districts. Out of 225 respondents 180 were from Rural Area and the remaining 45 respondents were from urban area.

1 Total Coverage

Table 1: Total Coverage in the Second Quarter Field Work

Districts Total Rural Urban District Village District number Godown Vigilance Vigilance of Ration Committee Committee Shops Dhar 5 4 1 1 5 1 Damoh 5 4 1 1 5 1 Katni 5 4 1 1 5 1 Total 15 12 3 3 15 3

The table 1 shows the total coverage in Dhar, Damoh and Katni as the fourth quarter of field work. The total coverage incorporates 15 ration shops (five from each district), three district godowns (one from each district), fifteen village vigilance committee (one from each village) and three district vigilance committees (one from each district) has been covered. In all the three districts Vigilance Committee has been formed.

Household Identification

Table: 1.1: Frequency of FPS and Number of Respondents

Total Total Dhar Damoh Katni S.No. Area FPS Respondents FPS Resp. FPS Resp. FPS Resp. 1. Rural 4 60 4 60 4 60 12 180 2. Urban 1 15 1 15 1 15 3 45 Total 5 75 5 75 5 75 15 225

The distribution of sampled FPS in three districts was shown in table 1.1. It is clear from the table that in all the districts 12 shops were sampled from rural areas whereas three shops were taken from urban areas. Thus, from three districts 15 shops

2 were sampled for the data collection. Similarly, 60 respondents were from rural area in

one district and 15 respondents were from urban area.

Table: 1.2: Selected Blocks/Divisions of Sampled Districts and Number of Respondents interviewed

Dhar Damoh Katni S. No. Block/ No. of Block/ No. of Block/ No. of Division Respondents Division Respondents Division Respondents 1. Manawar 15 (20 ) Damoh 15 (20 ) Katni 15 (20) 2. Gandhwani 15 (20 ) Patera 15 (20 ) Dhimarkheda 15 (20) 3. Dhar 15 (20) Batiyagarh 15 (20) Rithi 15 (20) 4. Badnawar 15 (20) Hatta 15 (20) Badwara 15 (20) Vijayraghav 5. Tirla 15 (20 ) Patharia 15 (20 ) 15 (20) garh Total 75 (100) 75 (100) 75 (100)

Table 1.2 shows the description of Blocks/Divisions covered during the field

survey in the sampled districts. In all the sampled districts rural and urban areas were

covered for the data collection. The coverage in all three districts incorporated five

blocks from each district. Similarly in all three districts 15 respondents from each

district were interviewed from five shops in each district.

The following table 1.3 show the names of village/ward visited during the field

survey and their respective FPS Codes.

Table1.3: Name of the Village/Ward and their FPS Code S.No. Dhar Damoh Katni Name of the FPS Code Name of the FPS Code Name of the FPS Code Village/ Ward Village/ Ward Village/ Ward Ward No. Ward No. Ravindra Nath 1. 2207035 1103112 4207051 3, 5 & 6 Urban) 3, 5 & 6 (Urban) Taigore Ward 2. Roadda 2205061 Bilguwa 1102011 Katria 4206060 3. Kalsada Bujurg 2201025 Batiyagarh 1105001 Khamria No. 1 4204012 4. Panchkvasa 2209010 Dewra jamsha 1101063 Pansokhar 4202035 5. Mafipura 2202029 Kishungunj 1104050 Devsari Indore 4203142

3 Household Information

The detailed information regarding the household visited like gender of HH head, number of HH members, adult and old age members, occupation status etc are shown in the following tables.

Table1.4: Gender of the Household Head/ Respondent

Dhar Damoh Katni S.No. Gender HH HH Head Resp. Resp. HH Head Resp. Head 1. Male 64 (85.3) 49 (65.3) 67 (89.3) 47 (62.7) 64 (85.3) 57 (76) 2. Female 11 (14.7) 26 (34.7) 8 (10.7) 28 (37.3) 11 (14.7) 18 (24) Total 75 75 75 75 75 75

Table1.5: Number of the Household Members

Dhar Damoh Katni Adults Adults Adults Minor Minor Minor S.No. Gender (18 (18 (18 (below Total (below Total (below Total and and and 18) 18) 18) above) above) above) 1. Male 119 53 172 131 37 168 119 53 172 2. Female 127 77 204 118 48 166 127 77 204 Total 246 130 376 249 85 334 246 130 376

Table1.6: adult members of the family above 65 years or disabled?

S.No Are all adult members of the family above 65 years or disabled? Dhar Damoh Katni

1. Yes 1 (1.3) 4 (5.3) 2 (2.7)

2. No 74 (98.7) 71 (94.7) 73 (97.3)

Total 75 75 75

It is clear from table 1.6 that only 7 households were having adult member of the family which are above 65 and/disabled.

4 Table 1.7: Occupation of the Head of the H-ousehold

S.No Occupation of the head of the household Dhar Damoh Katni 1. Landless agriculture labour 57 (76) 16 (21.4) 20 (26.7) 2. Casual workers/ daily wage earners 11 (14.7) 44 (58.7) 32 (42.7) Self-employed in agriculture with 3. - 4 (5.3) 9 (12) ownership of less than one hectare land Self-employed in non-agricultural 4. 7 (9.3) 4 (5.3) 2 (2.7) activities Self-employed in agriculture with 5. - 4 (5.3) 11 (14.7) ownership of more than one hectare land 6. Salaried employment/Govt. employee - 3 (4) 1 (1.3) Total 75 75 75

The table 1.7 depicts the complete scenario of the occupation of the ration card holders in three sampled districts. Among the interviewed ration card holder’s landless agriculture labour were significantly higher in Dhar district (76%) but comparatively less in Katni and Damoh (26.7 and 21.4 percent). The percent of casual workers/daily wage earners in Damoh was found maximum at 58.7 percent. In Katni they were little less at 42.7 and significantly lower in Dhar at 14.7 percent. The percent of respondents self-employed in agriculture with ownership of less than one hectare land were found in

Damoh and Katni at 5.3 and 12 percent. The percent of respondents self-employed in non-agricultural activities were at 9.3, 5.3 and 2.7 percent in Dhar, Damoh and Katni districts respectively. The respondents who were self-employed in agriculture with ownership of more than one hectare land were found missing in Dhar but sparsely seen in Damoh at 5.7 percent and somewhat significant in Katni at 14.7 percent. Lastly, only handful of Salaried employment/Govt. employee were found in Damoh and Katni.

5 Table1.8: Does the household meets any of the following condition?

Does the household meets any of Dhar Damoh Katni S.No the following condition? Yes No Yes No Yes No 1. Has four wheeler (non-commercial) 0 75 0 75 0 75

2. Has irrigated land above 5 acres 0 75 0 75 0 75

3. Member pays income tax 0 75 0 75 0 75

4. Member is Govt. servant 0 75 0 75 0 75

It is clear from the table 1.8 that all the interviewed respondents from Dhar,

Damoh and Katni districts were not having any conditions as mentioned in the table.

These conditions deny the respondents from availing benefits under NFSA.

Table1.9: Source of Food grain consumed by the household in March 2019

Consumption of Food grain in kg Source of S. Dhar Damoh Katni the food No. grains Rice Wheat Rice Wheat Rice Wheat 1. OwnFarm - 565 (15) 10 (2) 115(4) 180 (20) 950 (29) 2. Market 35 (9) 1755 (45) 362 (50) 1444 (48) - 1296 (38) 3. PDS 368 (91) 1565 (40) 345 (48) 1459 (48) 748 (80) 1128 (33) Total 403 3885 717 3018 928 3374 Figures in parentheses denote percentage

Table 1.9 shows the source of food grains consumed in all three districts in the month of March 2019. The figures shown in the table represents the responses of sampled beneficiaries from three districts. The sources shown in the table belong to own farm consumption from market and from PDS. It is clear from the table that Katni district had 80 percent of rice consumption. It was due to the reason than in Katni out of

5 kg per person distribution of food grains rice was given 2kg and wheat 3kg. Dhar has maximum percent of respondents utilising PDS rice. The proportion of wheat

6 consumption through PDS is less as its demand is higher. The figures of Katni also shows 20 percent respondents utilising rice consumption through own farms. It is due to higher cultivation of rice in the nearby areas as compared to the remaining Dhar and

Damoh districts where its production is insignificant.

Table 1.10: Migration to other States/Districts/Block

Migration to other Dhar Damoh Katni S.No States/Districts/Block 15 30 60 15 30 60 15 30 60 Days Days Days Days Days Days Days Days Days 1. Migrated to other States - 1 4 - 2 1 - 1 0 Migrated to other 2. Districts 5 2 - - 3 2 - 4 1 3. Migrated to other Block ------

It is clear from the table 1.10 that maximum migration took place from Dhar district in comparison to Damoh and Katni. The migration to other districts from Dhar was mainly towards Indore. The migration to other states from Dhar goes to Dahod and

Godhra districts of Gujarat. The respondents of Damoh mainly migrated to Bhopal and

Rewa districts within the state and in other states they prefer to migrate Uttar Pradesh and their preferred districts were Mirzapur and Allahabad (Prayagraj). The respondents of Katni district migrates to various districts of UP including Agra and within states they opt for Bhopal, Sagar and Rewa districts. The respondents in all three districts apart from the migration within the state and outside migrate to nearby blocks where they work and come back same day.

7 Section – 2 Ration Cards

Table 2: Ration cards and Population in Sample FPS

Districts Total Cards Total Population PHH AAY PHH AAY Dhar 1807 214 8766 786 Damoh 2524 205 11263 775 Katni 3995 338 16039 1075 Total 8326 757 36068 2636

Table 2 shows the total number of PHH cards and AAY cards in Dhar, Damoh and katni districts. The total population covered in respect of these cards under three districts is also given. Katni has highest PHH cards at 3995 and lowest AAY cards were found in Damoh at 205 only. Among three districts lowest PHH cards were found in

Dhar (1807) and highest AAY cards were found in Katni (338) district.

Table 2.1: Which type of ration card does your household have?

S.No. Type of ration card Dhar Damoh Katni 1. PHH 68 (90.7) 62 (82.7) 54 (72) 2. AAY 7 (9.3) 13 (17.3) 21 (28) Total 75 75 75

It is clear from the table 2.1 that among the two categories of ration cards; mostly the interviewed ration card holders were having Priority House hold (PHH) cards. 90.7 percent in Dhar, 82.7 percent in Damoh and 72 percent in Katni were having

PHH cards. The remaining interviewed card holders were in possession of AAY cards.

Among them 28 percent were in Katni which was maximum, 17.3 percent in Damoh and the remaining 9.3 percent were in Dhar district.

8 Table 2.2: Eldest women (above 18) recognized as head of the HH

Is the eldest women (above 18) recognized as head of the S.No. Dhar Damoh Katni household in the NFSA Ration card? 1. Yes 11 (14.7) 6 (8) 10 (13.3) 2. No 64 (85.3) 68 (92) 65 (86.7) Total 75 75 75

The table 2.2 shows that the head of the household in the NFSA ration card is not the eldest women in the sampled villages of all these three districts. Women’s were recognized as the head of the HH in their ration cards only in 14.7 percent in Dhar, 13.3 percent in Katni and 8 percent in the households of Damoh district.

Table 2.3: Respondents awareness

Are you aware about the eligibility/ identification criteria for availing benefits of Dhar Damoh Katni National Food Security Act ? 1. Yes 4 (5.3) 2 (2.7) 6 (8) 2. No 71 (94.7) 73 (97.3) 69 (92) Total 75 75 75 Are you aware of the process of applying for new or duplicate ration card/ member Dhar Damoh Katni addition & deletion etc.? 1. Yes 8 (10.7) 7 (9.3) 10 (13.3) 2. No 67 (89.3) 68 (90.7) 65 (86.7) Total 75 75 75

The table 2.3 shows the respondents awareness regarding the eligibility/identification criteria for availing the benefits of NFSA in the first part of the table. It is clear that between 92 and 98 percent respondents in all three districts were not aware about the identification criteria for availing benefits of NFSA. In Katni district

9 only 8 per cent of respondents were aware regarding the identification criteria. In Dhar and Damoh districts this per cent was only 5.3 and 2.7 respectively.

Similarly the respondents were asked about their awareness of the process of applying for new or duplicate ration card and the process towards the addition and deletion of members from the ration cards. The situation was no different from the previous condition. Here also 90.7, 89.3 and 86.7 per cent respondents in Damoh, Dhar and Katni districts had no awareness at all. Only 9 to 13 percent of respondents in all three districts were aware regarding the process of applying for new/duplicate rations cards and regarding addition/deletion of members name from the cards.

Table 2.4: Awareness of respondents

Are you aware of the following Dhar Damoh Katni facility to avail for new or S.No duplicate ration card/ member Yes No Yes No Yes No addition & deletion etc CSC/ Village Level 1. 6 69 5 70 8 67 Entrepreneurs 2. Block level centers 2 73 2 72 2 74 3. Online facility 0 75 0 75 0 75 4. Not aware 67 8 68 7 65 10

It is clear from the table 2.4 that awareness level of respondents regarding various facilities for availing new/duplicate ration cards and addition/deletion of members was not found very significant. Regarding the online facility none of the respondent in all three districts reported any sort of awareness. The situation of Block level centres was more or less similar to that of online facility. The awareness regarding the CSC/Village level entrepreneurs was found somewhat significant in terms of respondents awareness. 6 respondents in Dhar, 5 respondents in Damoh and 8 respondent in Katni were aware about CSC/Village level entrepreneurs. It was found 10 that respondents were taking help of these correspondents in solving problems of ration cards.

Exclusion of Eligible Respondents

The field study conducted in Dhar, Damoh and Katni analyzed the responses of

PDS beneficiaries. In all three districts none of the respondents reported that eligible beneficiaries have been left out from this system. The interviewed beneficiaries were asked about having any information regarding their neighbours, family friends, fellow villagers and others who fulfil all the criterion of availing PDS benefits but have been left out from PDS. They firmly responded that none of their known persons eligible for having ration cards are out of this safety net.

Table 2.5: Issues related with Ration Cards

Have you applied for new ration card / addition & deletion of member/ duplicate Dhar Damoh Katni card in last one year 1. Yes 1 (1.3) 4 (5.3) 6 (8) 2. No 74 (98.7) 71 (94.7) 69 (92) Total 75 75 75 If Yes, distance traveled for availing the Dhar Damoh Katni service 1. Less than 5 kms - 4 (100) 6 (100) 2. 6- 10 kms - - - 3. 10- 20 kms 1 (100) - - Total 1 4 6 What was the average cost incurred by Dhar Damoh Katni beneficiary to avail these services? 1. Zero Rs. - - - 2. 1 - 50 Rs. 1 (100) 4 (100) 6 (100) 3. 51 - 100 Rs. - - - 4. 101 - 200 Rs. - - - Total 1 4 6

11 What was the average time taken for processing the application for these Dhar Damoh Katni services? 1. 1 - 60 Days 1 (100) 1 (25) 1 (16.7) 2. 61 - 120 Days - 2 (50) 1 (16.7) 3. 121 - 210 Days - - 2 (33.3) 4. More Then 210 Days - 1 (25) 2 (33.3) Total 1 4 6 Were your satisfied with these services? Dhar Damoh Katni 1. Satisfied - 1 (25) 1 (16.7) 2. Dissatisfied 1 (100) 2 (50) 3 (50) 3. Very dissatisfied - 1 (25) 2 (33.3) Total 1 4 6

Table 2.5 shows various issues related with ration cards. It enquires with respondents regarding application of new cards, duplicate cards or addition/deletion of members name from the cards. It also finds the distance travelled to avail these services, cost incurred, average time taken for its processing along level of satisfaction among the respondents.

It is clear from the table that 11 respondents from sample districts applied for the new cards, duplicate cards or addition/deletion of members name from the cards.

Out of these 10 travelled less than 5 kms from their villages and one respondent from

Dhar travelled more than 10 kms to apply for these services.

Normally in most of the cases there are no fees involved in availing these services but the cost of transportation was considered in cases where respondents travelled more than 5 kms from their villages. These costs were under Rs. 100 which also included food charges as they spent longer hours in going and coming back. The charges also include expenditure of photocopy and affidavit in case of mistakes in aadhar card. All the 11 respondent from three districts spent Rs. 50 to get these services done.

12 The average time taken to process all these activities ranged from two months to seven months. The issue of longer time to process these works did not go well with the respondents. They were all dissatisfied with delayed actions to process their request.

Two respondents from Katni and one from Damoh had to wait for more than seven months to process their request.

Fair Price Shops

Some of the observations regarding the fair price shops are summarized in the following table 2.6.

Table 2.6 Information regarding FPS

Is there space/ notice board available in Dhar Damoh Katni S.No the Fair Price Shop for prominent display Yes No Yes No Yes No of required information? 1. Samples of PDS food grains for distribution 2 3 0 5 0 5 2. Opening and closing times of FPS 4 1 2 3 5 0 3. Monthly entitlement of PHH & AAY category 5 0 1 4 4 1 4. Retail issue price per kg for PHH & AAY category 5 0 2 3 5 0 5. Total number of PHH & AAY households/ beneficiaries 1 4 1 4 2 3 6. List of names of PHH and AAY beneficiaries 4 1 0 5 0 5 Quantity of commodities received, distributed & in 7. stock, 5 0 1 4 2 3 8 Toll free helpline number 1967/ 1800/181 series 3 2 1 4 5 0 Name and contact details of vigilance committee 9. members 4 1 1 4 5 0 Contact details of Authority for lodging complaints/ 10. redressal of grievances 2 3 0 5 4 1 Are the following maintained Dhar Damoh Katni S.No In the shop Yes No Yes No Yes No 1. Stock register 5 0 5 0 5 0 2. Category of commodity-wise records 5 0 5 0 5 0 3. Register of beneficiaries 5 0 1 4 5 0 4. Register of sales 5 0 4 1 5 0

13  The roads reaching to all sampled FPS are metal constructed.

 All the shops were found to cleaned and maintained.

 Foodgrains in all the FPS reaches as per calendar.

 All the transactions of FPS along with foodgrains allocation and names of

vigilance committee members are online.

 In none of the shops in all districts no amount is charged for downloading food

grains.

 All the FPS dealers deduct their commission before making the draft.

 In all the FPS of both rural and urban PoS machines were found working

efficiently.

 None of the families from these three districts were found not taking food grains

for the past three months.

 The sample of foodgrain distributed through PDS was found available only in 2

shops of Dhar and none in Damoh and Katni.

 Opening and closing times of FPS was found written in all the shops of Katni, four

shops of Dhar and two in Damoh.

 Monthly entitlement of PHH and AAY category was found written in all five

shops of Dhar, four in Katni and in only one shop of Damoh.

 Retail issue price per kg for PHH and AAY category was displayed in all the

visited shops of Dhar and Katni and in two shops of Damoh district.

 The total number of PHH and AAY households were found written in only 1-1

shops of Dhar and Damoh and two shops of Katni district. The list of names of

PHH and AAY beneficiaries were found not written at all in the shops of Damoh

and Katni. In Dhar district four shops had these information displayed.

14  Quantity of commodities received, distributed & in stocks was found displayed in

all the sample shops of only Dhar district, two in Katni and in only one shop of

Damoh district.

 Toll free helpline numbers were found displayed in all the shops of Katni, three

shops of Dhar and in only one shop of Damoh district.

 Name and contact details of vigilance committee members were found available

in all five shops of Katni, four shops of Dhar and only in one shop of Damoh

District. Contact details of Authority for lodging complaints/ redressal of

grievances were available only in three shops of Katni and two shops of Dhar

district. None of the five sample shops in Damoh district had any such

information found written.

 All four type of registers (Stock registers, Category of commodity-wise records,

Dhar and Katni

 In Damoh first two types of registers were fully maintained in all the five shops.

found missing in its four sample shops.

Commission in FPS

The commission in Urban area – 70 paise per Kg. The commission for FPS salesman in Rural area is Rs. 8400 per FPS (Rs. 200 for one kerosene drum) (All three districts). In certain villages where numbers of ration cards have decreased, the commission has come down to Rs. 6000. The amount of monthly salary of FPS salesman is decided by PACCS. As per the seniority they decide the amount for FPS dealer. Here

15 the important aspect observed during the field was inadequate staff at FPS. As a result the FPS dealer shares his salary with a contractual person during weeks in which higher lifting is done by the beneficiaries. Normally such days are 10-15 in a month. In this period the work of salesman increases because the dealer alone is not in a position to do all the works like bringing foodgrains to the weighing machine, then weighing along with managing cash counter and other responsibilities. To ease up doing all this responsibilities the dealer keeps some contractual worker (All three districts).

SECTION-3: PDS UTILITY

Table 3.1: Commodities and their prices entitled from PDS

Price Total quantity in a month S.N Commodities (Rs/Kg ) Dhar Damoh Katni 1. Rice 1 Rs./Kg. 368 Kg. 345 Kg. 748 Kg. 2. Wheat 1 Rs./Kg. 1565 Kg. 1444 Kg. 1128 Kg. 3. Salt 1 Rs./Kg. 75 Kg. 75 Kg. 75 Kg. 4. Chana 27 Rs./Kg 251 Kg. 110 Kg. 164 Kg. 5. Khada Masur 24 Rs./Kg - 94 Kg. - 6. Kerosene 31/Liters 137 Liters 166 Liters 150 Liters

Table 3.1 shows the distribution of PDS commodities along with the prices charged at FPS. The consumption of wheat in all the three districts was found higher in comparison to other commodities. The distribution of salt is normally given one packet per family. One of the other significant finding came out from the data that all the beneficiaries received full quota of their ration commodities in the past six months. In

Damoh district, the distribution of khadi Masoor dal was also witnessed.

In all three districts one kg chana per person with the upper limit of four kg at the cost of Rs. 27 per kg was being distributed. In Damoh Khadi masoor dal was given by the index of one kg per person with the upper limit of four kg at Rs. 24/kg. Since

16 Katni had higher production of rice the distribution by PDS incorporated two kg of rice and three kg of wheat per person.

Table 3.2: Voluntarily not buying ration from PDS

Even when there was availability, supply & access, how many times did S.No. Dhar Damoh Katni you voluntarily not buy food grains from the PDS in the past three months? 1. Once 0 0 0 2. None 75 75 75 Total 75 75 75

It was also seen in the field survey that even when there was availability, supply

& access, none of the beneficiaries in all three districts avoided lifting of food grains from PDS shop. It is clear from table 3.2 figures that taking ration commodities from FPS shop is a significant aspect of families covered under the safety net of NFSA. Apart from this none of the beneficiaries interviewed reported underweight ration delivery or giving extra amount for their quota. It was clear that the system of PDS which was once criticized for such anomalies; did not exist anymore.

17 Quality and grain preference

Table 3.3 Food grains at Fair Price Shop

Is a sample of food grains to be distributed Dhar Damoh Katni displayed at the ration shop? 1. Yes 30 (40) - - 2. No 45 (60) 75 (100) 75 (100) 3. Not aware - - - Total 75 75 75 If yes, do you get the same quality of food grains Dhar Damoh Katni as the sample displayed at the ration shop? 1. Yes 30 (100) - - 2. No - - - 3. Not Applicable 75 (100) 75 (100) Total 30 75 75 Have you found lot of foreign particles in the Dhar Damoh Katni food grains 1. Yes 0 12 (16) 30 (40) 2. No 75 (100) 63 (84) 45 (60) Total 75 75 75 Have you ever raised a concern to the authority about the quality of the food grains at your Dhar Damoh Katni ration shop? 1. Yes - 5 (41.7) 30 (100) 2. No - 7 (58.3) - 3. Not Applicable 75 (100) Total 75 12 30 Was your problem resolved about the quality of Dhar Damoh Katni food grains? 1. Yes - - - 2. No - 5 (100) 30 (100) 3. Not Applicable 75 (100) - - Total 75 5 30 Are you satisfied with the share/ proportion of Dhar Damoh Katni wheat/ rice given to you through PDS? 1. Yes 75 (100) 47 (62.7) 53 (70.7) 2. No - 28 (37.3) 22 (29.3) Total 75 75 75

Table 3.3 shows the response of beneficiaries regarding quality and grain preference of ration commodities sold at FPS. As per the respondents, the sample of food grain was found displayed satisfactorily only at the FPS of Dhar District. 40 percent

18 shops in Dhar displayed the samples whereas in Damoh and Katni the monitoring team did not find any single shop where the samples of food grains were displayed.

During the field survey it was also asked from the ration card holders that whether they receive the same quality of ration in their quota as displayed in the samples. All of the respondents in Dhar district reported affirmative to this query, since only Dhar district had some shops displaying the samples of food grains.

The existence of foreign particles in the ration items was found to some extent in the quota given to the beneficiaries of Damoh and Katni district. 16 percent of the respondents in Damoh reported the presence of foreign particles in the foodgrains distributed through PDS. In Katni 40 percent confirmed the presence of foreign particles whereas in Dhar none of the beneficiaries reported any such case. Due to the presence of foreign particles in the quota, some of the sampled ration card holders went to higher authorities to register the complain regarding the poor quality of food grain distribution. Their percent was quite less in Damoh at only 41.7 but in Katni all of the concerned beneficiaries (100 percent) went to register their complains. In both the cases their problem was not resolved even after bringing the matter repeatedly to higher authorities.

The level of satisfaction among the respondents differed in all three districts.

Dhar respondents were satisfied cent percent. But in Damoh and Katni the percent of un-satisfaction was found at 37.3 and 29.3 respectively. In Damoh and Katni the quality of Rice distributed at FPS was not found to be of good quality. As a result they are not very much interested to take rice from PDS shops.

19 Service Delivery

The distance of FPS from the house of beneficiaries has greater significance in terms of smooth accessibility. It was observed during the field work that most of the visited shops were located at less than one kilometre distance from the beneficiary’s house. Only in Katni district, six beneficiaries reported that they had to walk up to two kilometres to get the ration from the shop. 98.7 percent respondents in Dhar and 100 percent respondents in Damoh reported to access the PDS shop within one kilometre of distance. The details are given in table 3.4.

Table 3.4: Information to beneficiaries regarding arrival of foodgrains at FPS

How far is your Fair Price Shop located from your Dhar Damoh Katni house? 1. 0 - 1 Km 74 (98.7) 75 (100) 69 (92) 2. 1.1 - 2 Kms - - 6 (8) 3. 2.1 – 3 Kms - - - 4. More than 3 Kms 1 (1.3) - - Total 75 75 75 How do you get information about the Dhar Damoh Katni distribution of food grains at your local ration shop Yes No Yes No Yes No 1. By personally visiting the ration shop 15 73 18 57 10 65 2. Through the ration shop dealer 7 2 10 65 10 65 3. Friends and neighbor inform us 71 3 71 4 75 0 4. SMS alert from the state government 0 75 0 75 0 75

The information to beneficiaries regarding arrival of foodgrains at FPS was mainly given by friends and neighbours as well as by the ration shop dealer. Getting the information by visiting the shop personally was also seen in all three districts whereas in none of the districts SMS alert facility was available.

20 Table 3.5: Opened ration shops days in a month and Satisfaction Level

Are the opening days of ration shop S.No. Dhar Damoh Katni fixed in a week/month? 1. Yes 75 (100) 75 (100) 75 (100) 2. No - - - How many days is the ration shop S.No. Dhar Damoh Katni usually open in a month? 1. 21 Days 48 (64) 39 (52) - 2. 16 Days 10 (13.3) 6 (8) - 3. 12 Days 17 (22.7) 30 (40) 18 (24) 4- 6 to 8 Days - - 57 (76) Total 75 75 75 Do you feel that the number of S.No. working days of the ration shop is Dhar Damoh Katni adequate and satisfactory 1. Yes 75 (100) 75 (100) 34 (45.3) 2. No - - 41 (54.7) Total 75 75 75

In all the FPS of sampled districts the days of opening FPS are fixed. The details are given in table 3.5. 64 and 52 percent respondents of Dhar and Damoh respectively reported that the shop remains open for 21 days. The FPS in all three districts open for

12 days as reported by 40 percent respondents of Damoh, 24 percent respondents of

Katni and 22.7 percent respondents of Dhar district. In Katni district 76 percent of respondents reported opening of FPS for only 6-8 days. It was found during the survey in Katni district that FPS owners were having more than one FPS. As a result they were not in a position to open one shop for all 21 days. Some of the FPS owner who were not having more than one shop were also not opening the shops all days during 1-21 of each month. Some of the respondents in Dhar and Damoh also reported that FPS remains open for 16 days in a month. Their percent in these districts was 13.3 and eight respectively. 54.7 percent of respondents of Katni were unsatisfied with less number of days when the FPS was open in their areas. 21 Table 3.6: Hours of the opened ration shops in a day and the satisfaction level

How often do you find the ration shop S.No. in your locality open for distribution Dhar Damoh Katni of the food grain in a day? 1. Full Day 75 (100) 75 (100) 75 (100) 2. Half Day - - - 3. 3-5 Hours - - - Total 75 75 75 How satisfied are you with the timings of S.No. Dhar Damoh Katni distribution of food grains at PDS? 1. Very Dissatisfied - - - 2. Dissatisfied - - 57 (76) 3. Satisfied 75 (100) 75 (100) 18 (24) 4. Very satisfied - - - Total 75 75 75

It is seen from the table 3.6 that in all the districts the FPS was opened for full day. The team did not come across any FPS which was getting closed before its scheduled time (10 am to 5 pm). The satisfaction level in Dhar and Damoh was found cent-percent whereas in Katni district, majority of respondents to the tune of 76 percent were dissatisfied with the opening and closing times of FPS of their vicinity.

Table 3.7: Respondents availing following facilities

Do you avail any of the following S.No. Dhar Damoh Katni facility (tick applicable option) Door-step delivery at home Facility 1. - - - to nominate others 2. NA 75 (100) 75 (100) 75 (100) Total 75 75 75

It is seen from the table 3.7 that cases door step delivery at home facility to nominate other is not available in the system of PDS. The FPS owner reported that some of the card holders due to poor health and disability are not able to come to the shop. In

22 such cases the shop owner goes to their house for getting their finger prints in PoS machines. Later these card holders send their family members to lift their quota of ration commodities from the concerned shop.

Grievance Redressal Mechanism

Grievance redressal mechanism plays a crucial role in most of the public programmes run by the government. The mechanism in Madhya Pradesh provides facility of phone calls by the public to the concerned official to register their complain regarding anomalies in the ration distribution system. These phone numbers are mainly

- 1967/1800/ 181 series/ other help lines used for PDS. In the field it was found that these numbers have been displayed in most of the ration shops. The consumers are also aware about these numbers. But there is no utilisation of these numbers by the consumers. One of the main reasons behind no use of these numbers is not having enough complaints by the card holders against the system of PDS in practice. Another reason for its lesser use is the availability of CM Help Line. This help line is very popular in Madhya Pradesh. Any person living in Madhya Pradesh can register their complaints related with government works. There were few instances in the sampled districts when CM help line was used by the ration card holders to convey the ground realities of

PDS system.

It is clear from the table 3.8 that most of the respondents do not use the toll free number given at the FPS for resolving any issues concerned with the distribution of

PDS. 20 percent respondents in Dhar and 9.3 percent respondents in Katni have used toll free numbers to register their complain. The information regarding the toll free number to the card holders comes only from its display at FPS and through dealer/pradhan/sarpanch.

23 Table 3.8: Respondents View on Grievance Redressal System

Do the respondent recall the toll free S.No. helpline for TPDS (1967/1800/ 181 Dhar Damoh Katni series/ other helplines used for PDS) 1. Yes 15 (20) 1 (1.3) 7 (9.3) 2. No 60 (80) 74 (98.7) 68 (90.7) Total 75 75 75 If yes, how did you come to know about S.No Dhar Damoh Katni this? 1. Display at FPS/ GP office 10 (66.7) 1 (100) 4 (57.1) 2. Dealer/ Pradhan/Sarpanch 5 (33.3) - 3 (42.9) 3. Civil society groups - - - 4. Vigilance Committee - - - 5. Other beneficiaries/ neighbors - - - Total 15 1 7 Are you aware about the role of the S.No Dhar Damoh Katni following bodies? 1. District Grievance Redressal Officer 0 0 0 2. State Food Commission 0 0 0 3. None 75 (100) 75 (100) 75 (100) Total 75 75 75

The information regarding the post and responsibilities of DGRO and state food commission members was completely found nil among the ration card holders. Their unawareness shows the complete disconnect among the PDS beneficiaries towards these officials. It was seen in the field study of these three districts that none of the interviewed PDS beneficiary have ever registered any complain regarding all possible issues of ration distribution.

24 Digitisation of beneficiary details & FPS automation

Table 3.9: Aadhar Statistics of Respondents

Is Aadhaar number of any household Dhar Damoh Katni S.No. member is seeded with following instruments? Yes No Yes No Yes No 1. Bank Account 75 0 75 0 75 0 73 71 2. Mobile number 75 0 2 4 (97.3) (94.6) 3 None of the above 0 75 0 75 0 75

The government of Madhya Pradesh has taken the work of digitisation of PDS system in full swing. The table 3.9 gives all the details regarding aadhar statistics of respondents. It was found during the field work that Aadhar number of 100 percent of respondents in all three districts have been seeded with Bank accounts. The percent of respondents having aadhar number seeded with mobile number are 100, 97.3 and 94.6 in Dhar, Damoh and Katni districts respectively.

Table 3.10: Aadhar Performance and reasons for not seeding

S.No. Aaadhar Performances Dhar Damoh Katni Number of members in your family 1. who have seeded Aadhaar number in 429 326 375 ration card? How many members in your family has performed successful Aadhaar based 310 339 2. 386 (89.9) bio-metric authentication/ e-KYC at (95.1) (90.4) FPS at least once? If none of the member have seeded S.No. Aadhaar, reason for not seeding Dhar Damoh Katni Aadhaar number 1 Not applied for Aadhaar 1 1 2 2 Applied but Aadhaar not generated 2 1 5 Not aware of the requirement/process 3 - 1 - to seed 4 Detail submitted but not yet seeded 2 2 4 5 Do not wish to seed - - - Total 14 5 5

25 The table 3.10 deals with the figures of maximum number of successful aadhar based bio metric transactions against the total number of members in respondent’s family who have seeded Aadhaar number in ration card. The table clearly shows that almost all the family members of the respondents have seeded their aadhaar number in ration cards. It is also clear from the table that all the family members of interviewed respondents have performed successful aadhar based biometric transaction at FPS.

The reasons of those members who were left with aadhar seedings has been described in the second part of the table. It is clear from the statistics that most of the respondents have submitted the documents but their aadhar numbers have not yet been added. Another category which was found significant in the field pertains to those respondents who have applied for aadhar card but their card was not generated. The common reason found for these two categories resulted from the administrative apathy in updating the details of ration card holders. The remaining two categories marked those respondents who have not applied for aadhar or they were unaware of the process. In this category mostly the members are kids and toddlers and also those persons who have migrated to other places post marriage or death. Unfortunately the name of these persons still exist in PoS machines and the family members are still receiving the ration in their names.

Some of the respondents reported the issue of no action being taken by the competent authorities regarding wrong information in their aadhar cards. These members told that their aadhar numbers were seeded with some wrong information due to unknown reasons. They have raised their complain to higher officials also many times but to no avail. Their aadhar number could not be corrected even in some cases more than six months have passed. The major fall out of this anomaly is their inability to

26 lift the ration as their biometrics does not match with the incorrect aadhar number seeded in the system.

Use of E-pos machines

E-pos machine has attained a crucial significance in the distribution of ration commodities as the state of Madhya Pradesh is relentlessly working on the installation of these machines in all the FPS of the state.

Table 3.11: Use of E-Pos machines at FPS

Do you use e-PoS machine for getting S.No. Dhar Damoh Katni foodgrains under PDS? 1. Yes 75 (100) 75 (100) 75 (100) 2. No 0 0 0 Total 75 75 75 Does the PoS machine work every S.No. Dhar Damoh Katni time you visit the FPS? 1. Yes 69 (92) 55 (73.3) 66 (85.3) 2. No 6 (8) 20 (26.7) 11 (14.7) Total 75 75 75 Do you get a printed receipt from e- S.No. Dhar Damoh Katni PoS machine in local language? 1. Yes 59 (78.7) - - 2. No 16 (21.3) 75 (100) 75 (100) Total 75 75 75

The table 3.11 gives a snap shot of the use of e-pos machines by the respondents at FPS. It is clear from the table that all respondents were not only aware about the e- pos machines but were also using it frequently during the purchase of ration items. The working of e-pos machines at the time of buying ration commodities from FPS was endorsed by cent percent respondents of all three districts. While asking about the connectivity of e-pos machines 92, 85.3, and 73.3 percent respondents of Dhar, Katni and Damoh respectively endorsed regarding the working of these machines at the time 27 of ration buying. Instances of machines not working at the time of purchasing ration was reported; though their percent was insignificant. The main reason was poor network connectivity. It was endorsed by 26.7 percent respondents of Damoh, 14.7 percent of Katni only by 8 percent respondents of Dhar district.

The process of giving printed receipts was rather uncommon in the sampled districts by the monitoring team. Table 3.11 gives the details towards the use of E-Pos machines at FPS. The e-pos machines were giving printed receipts to 78.7 percent ration card holders of Dhar district only. Whereas in Damoh and Katni none of the sampled ration card holder endorsed of getting the printed receipt. The card holders of Damoh and Katni stated that they did not get the printed receipts at the time of purchase. The main reason behind this anomaly was unavailability of printed roles at the FPS. The FPS owner on cross checking on this issue explained that the cost of printed roles is not covered under the commission given by the society. They have to manage its purchase on their own. As a result many times FPS owner avoids giving printed receipts.

The average time taken to complete one transaction is under two minutes. In some other states benefits of portability is available where the card holder can access any FPS and get the ration entitled for his/her family. This facility is yet not operational in the state of Madhya Pradesh.

Out of 15 FPS owners only two believe that process has been simplified after its implementation whereas remaining 13 FPS owner reported increased burden due to issues of poor connectivity, Pos machines not working and mismatch of thumbnail impressions. These factors pose a major threat towards delaying of ration commodities distribution. In the FPS of rural and urban areas cent-percent distribution of foodgrains is done through e-pos machines.

28 In Damoh and Katni district, most of the Pos machines are from DSK company.

These machines are quite poor in their performance and pose much problems during

FPS transactions. All the FPS owners of Dhar have reported that introduction of Pos machines from VisionTech company have increased the convenience of the FPS dealer, since these machines are qualitatively better.

Table 3.12 Alternatives adopted by FPS to distribute Food grains

In case of failure of PoS machine, S.No. alternative adopted by the FPS owner to Dhar Damoh Katni distribute food grains 1. Food grains not given 54 (72) 68 (90.7) 67 (89.3) Grains are given, with handwritten 2. 21 (28) 7 (9.3) 8 (10.7 receipt (Samagra) 3. Grains are given without receipt - - - 4. NA - - - Total 75 75 75 In case foodgrains are not given, how S.No. many times in a month you normally Dhar Damoh Katni need to go to FPS shop to get foodgrains 1. 2 Times 35 (64.8) 20 (29.4) 17 (25.4) 2. 3 Times 19 (35.2) 45 (66.2) 48 (71.6) 3. 4 Times - 3 (4.4) 2 (3) Total 54 68 67

The table 3.12 shows measures adopted by FPS owner in case of e-pos failure. It is clear from the table that FPS owner does not distribute food grains. It was endorsed by 90.7 percent respondents of Damoh, 89.3 percent in Katni and 72 percent respondents in Dhar district. The remaining respondents gets the ration through

‘samagra’. None of the respondents were given foodgrains without receipt in all three sample districts.

29 The table also shows that in case of food grains not given, most of the respondents visit 2-3 times to ensure that they get the ration as and when the internet connectivity issues resolves.

The e-pos machine during FPS working days sends the information regarding transactions done in the whole day to the main server located at Bhopal. The transfer of information regarding the transaction done in such manner is referred as ‘offline’. The distribution of ration commodities is done normally through this mode during the dates

1-20 of every month. In the ‘offline’ mode the information is transmitted to the main server as and when the internet connectivity resumes in the area. Sometimes it is done on the same day or during the next day depending on the strong internet connectivity.

The government of Madhya Pradesh is continuously making all efforts to convert this ‘offline’ uploading of data to ‘online’ uploading. In the ‘online’ uploading transactions the information of ration purchase at any FPS is immediately uploaded on the main portal of server. This whole process is termed as ‘aadhar authentication’. As a result of this working the FPS owner cannot distribute the ration items in times of poor connectivity. This process has ensured the correct information being uploaded in the real time regarding the transactions done any time at FPS.

Earlier, ration was given through samagra id (Please refer notes). The member of the family having samgarg id was getting ration of his family quota during the normal distribution days of ration items. In this process FPS owner who was having the details of all samagra id of their area was in a position to utilize that id unethically. This process has been curbed now by aadhar authentication process.

30 Aadhar and Samagra Transactions

Table 3.13 Snapshot of Total Transactions in PDS

Year Total Aadhar Authenticated Non – Aadhar Transactions authenticated (other models Eg. authentic- Authen- fingerprint+ IRIS + samagra) cated ticated OTP + Cashless (Cashless) 2018 April 90,16,494 16,47,433 (18.27) 73,69,061 (81.73) May 88,96,240 16,70,600 (18.78) 72,25,640 (81.22) June 89,81,098 16,79,601 (18.7) 73,01,497 (81.3) July 85,72,759 25,71,264 (29.99) 60,01,495 (70.01) August 96,21,360 35,60,447 (37.01) 60,60,913 (62.99) September 91,10,229 43,11,743 (47.33) 47,98,486 (52.67) October 91,59,411 47,45,142 (51.81) 44,14,269 (48.19) November 92,82,480 45,78,796 (52.56) 44,03,884 (47.44) All India 9,95,27,537 7,78,29,356 (78.2) 1,41,60,728 75,37,453 57,855 November (14.23) (7.57) (0.06) December 96,06,421 50,43,299 (52.5) 45,63,122 (47.5) 2019 January 98,30,805 36,61,788 (37.25) 61,69,017 (62.7) February 1,03,32,191 47,98,350 (46.44) 55,33,841 (53.56) March 1,02,16,912 50,94,243 (49.86) 51,22,669 (50.14) April 1,03,71,032 50,67,831 (48.87) 53,03,201 (51.13) All India 9,25,44,689 7,19,35,378 1,43,93,042 62,16,269 32,122 April (77.73) (15.55) (6.72) (0.03) Source: http://annavitran.nic.in/welcome?month=4&year=2019

The table 3.13 shows the snapshot of total transactions done using aadhar authentication and with other models including Samagra. It is clear from the table that

Since April onwards, the percent of aadhar authenticated fingerprint transaction is continuously increasing starting from 18.27 percent and reaching up to 52.56 percent in

November. This increase in aadhar authenticated finger print transaction has forced to curb the frequency of ‘Samagra’ transactions. In the column of ‘Samagra’ transactions, it is clearly visible that the percentage of transactions is significantly decreasing. In April it was 82.73 percent which has come down to 47.44 percent. The all India average in

Aadhar authenticated transactions is 78.2 percent and ‘Samagra’ is at 14.23 percent.

The government of Madhya Pradesh is making all efforts to touch these national targets in the coming months.

31 During January, 2019 the transaction through ‘Samagra’ has increased as evident from the table. It was brought to the notice by district officials that aadahar numbers were deleted en masse from the main server. It has resulted in decreasing in decreasing the PDS transaction through aadhar authentication by finger prints.

Functioning of Vigilance Committee

The main responsibility of Vigilance Committee (VC) is to overall monitor the smooth functioning of PDS and redressal of problems related with it. The members of

VC include ration card holders, consumer activists and Member of Parliament. The

Government has issued instructions to States/UTs to constitute VCs at FPS/Panchayat,

Block, District and the State/UT level drawing members from the Government, social organisations, consumer organization and local bodies to periodically review the functioning of the schemes/FPS under PDS.

Table 3.14: Awareness regarding Vigilance Committee

Are you aware about the FPS level S.No. Dhar Damoh Katni vigilance committee formed in your FPS? 1. Yes - - - 2. No 75 (100) 75 (100) 75 (100) Total 75 75 75

The table 3.14 shows that in all the sampled districts VC were formed but the level of awareness regarding its existence among the ration card holders was found negligible. In all three districts none of the respondents were aware regarding any such committee. The respondents have no information regarding their powers and duties. In all the sampled districts, none of the respondents have ever approached to the members of VC regarding any grievance or problems related with PDS. 32 Cash Transfers and Digital Payments in PDS

The ration card holders were receiving ration commodities against their family entitlement from the FPS at regular interval of time. They were asked if these ration commodities were to be exchanged by cash transfer in their bank accounts, they were firmly reluctant to this proposal.

Table 3.15: Willingness to accept cash transfer among the respondents

Would by you prefer to receive cash subsidy in your bank account instead of food grains? S.No. Dhar Damoh Katni Rs. 26.66 in lieu of 1 kg of Rice Rs. 19.69in lieu of 1 Kg of wheat. 1. Yes 0 0 0 2. No 75 (100) 75 (100) 75 (100) 3. Cant’ Say 0 0 0 Total 75 75 75

S.No If no, what are the reasons? Dhar Damoh Katni

Yes 0 0 0 1. Do not have bank a/c No 75 75 75 Bank a/c is not operational/ taking Yes 0 13 11 2. money from bank is time consuming and difficult No 75 62 64 Foodgrains from market would be of Yes 75 72 73 3. higher price No 0 3 2 Risk of misuse of cash for non-food Yes 75 68 63 4. 0 7 12 items No

The table 3.15 clearly depicts the preference of ration card holders for the denial of cash transfers against getting ration commodities from the FPS. None of the respondents in any of the three sampled districts accepted to prefer cash subsidy instead of foodgrains. The main reason reflected by these respondents was mainly the higher prices of food grains in the market which makes it costly to buy in comparison to the subsidized prices at FPS. Secondly, they fear the misuse of cash received in their banks for buying non-essential items. On further query with the respondents it was

33 found that mostly female members of the household were bearing the responsibility of getting ration from the FPS. It was told by these card holders that since the transaction in the banks is mostly done by the male members of the family, they will squander the money in the consumption of alcohol and other things. It was the main reason among the ration card holders preferring for the ration items against cash transaction.

Table 3.16: Facility at FPS and Respondents Perception

Dhar Damoh Katni S.No Does your FPS has following facility? Yes No Yes No Yes No 1. Digital Payment 0 75 0 75 0 75 2. Banking Correspondent 0 75 0 75 0 75 3. CSC operations 0 75 0 75 0 75 4. Sale of Non-PDS commodities 0 75 0 75 0 75

Which of the services do you avail/ wish Dhar Damoh Katni S.No to avail through FPS? Yes No Yes No Yes No 1. Digital Payment 0 75 0 75 0 75 2. Banking Correspondent 3 75 1 74 0 75 3. CSC operations 25 50 11 64 3 72 4. Sale of Non-PDS commodities 37 38 68 7 46 29

Table 3.16 shows that the facility of digital payment, banking correspondent, CSC operations and sale of Non-PDS commodities. The roles of banking correspondent,

Common Service Centre (CSC) Agent, Seller of non-PDS item (procured by FPS dealer/dealers association etc.), Seller of Non-PDS items (through PPP model) and others income generation activity through FPS are not being done by any of the FPS.

The government of M.P. will be taking steps to start this initiative in the remaining districts also. A proposal from the State Government has gone to

Cooperatives who are interested to convert FPS into multi-task agency where they can

34 perform a host of activities favouring farmers and local people. Secondly they also want to use FPS platform for Ujjwala scheme. They are proposing to keep 5 kg of LPG cylinder in the shop which can be easily lifted by the beneficiaries. A dealer commission of Rs.

45/cylinder has been fixed by the Government.

The respondents were further quarried if they wish to avail these services. Most of the respondents reflected their opinion that they will prefer sale of non-PDS item from the shop and also CSC operations being implemented from the fair price shops. All the respondents accepted to the fact that PDS is playing a very significant and crucial role in ensuring food security of their family.

Overall satisfaction level

Table 3.17: Respondents Perception towards overall satisfaction for PDS

How important role does PDS play in S.No. Dhar Damoh Katni ensuring food security of your family? 1 Very important 75 75 75 2 Important - - - 3 Not important - - - 4 Not aware - - - Total 75 75 75

It is clear from the table 3.17 that all of the respondents in Dhar, Damoh and

Katni districts believe that NFSA is very beneficial for the their households food security programme.

Vigilance Committee – FPS

Vigilance committees have been formed in all the sample districts. Members of all social categories are part of these committees. No training has been done for their members. No member has been receiving any sms facility. Although the meetings are

35 being conducted at regular intervals; the awareness level of the members is very poor

(In all districts).

District Level Godown

The management of district level godown is done by M.P. Warehousing and logistics corporation. The foodgrains in the godown comes in time. They have adequate stock to distribute foodgrains (with current entitlements) for two months in Dhar and Katni and for one month in godowns of Damoh district. There were no security arrangement like camera and fire extinguishers in the godowns of all three districts. In some godowns they were found but were not operational.

Table 3.18: Issues related with Godowns

S.No. Issues related with Godowns Dhar Damoh Katni 1. Is the supply chain application deployed in the Godown? Yes Yes Yes 2. Did the Godown staff attend any training on supply chain Yes Yes No application? 3. Were they provided with any user manual? No Yes No 4. Whether stock position &movement of foodgrains is Yes* Yes* Yes* captured online? Are they automated? 5. Stock position of godowns- Opening balance, Receipt, Yes* Yes* Yes* dispatch and closing balance. 6. Movement of foodgrains- Delivery Orders, Release Orders, Yes* Yes* Yes* Truck Challans, Gate Passes, 7. Payment flow from FPS/ payment acknowledgement Yes* Yes* Yes* 8. SMS alert service about arrival of foodgrains at FPS Yes No No 9. Is optimal route mapping done for all the FPSs? Yes Yes Yes 10. Is the foodgrains weighed at godown with electronic weigh Yes Yes No bridge linked to online system? 11. Is the foodgrains delivered to FPSs weighed using FPS level No No NA electronic weighing machine linked to ePoS? 12. Has there been any instances of diversion/black marketing No No No of foodgrains from the Godown in last one year? 13. Whether Stock position of godowns- Opening balance, No No No these Receipt, dispatch and closing balance. reports Movement of foodgrains- Delivery Orders, No No No are in Release Orders, Truck Challans, Gate Passes, public Report on SMS alert service about arrival of No No No domain? foodgrains at FPS * Information not in public domain.

36 Problem Areas (For All Districts)

Inadequacy of Maintenance Engineer for e-pos machines

In the whole district, only one engineer has been appointed for the maintenance of e-pos machines. The lone person is not in a position to cover the whole district which is expanded in the range of 100-150 kms on an average. In many cases it was seen that the technical snag in e-pos machines remains unresolved for 2-3 days.

The situation can be resolved by the appointment of more people at the district level having expertise in resolving technical snags of e-pos machines.

Issues of Poor connectivity with e-pos machines

The sim card in e-pos machines supports 2G network. Since the speed of 2G network is very slow, the frequency of transaction suffers every time at the FPS. To resolve this conditions most of the salesman of FPS connects e-pos machines of the FPS with the Wi-Fi network of their personal mobiles. The expenditure incurred in this connection is borne by the salesman of the FPS.

To resolve this issue, a proper network with good internet connectivity is required with the working of e-pos machines.

Issues with wrong entry in Aadhar Cards

There are many cards having wrong entries in the form of numbers, name or year of birth. These cards have been registered in the e-pos machines. This mistake is very difficult to get it resolved at the local level. The card holder even tries to take this matter to higher authorities but to no avail. The fall out of this anomaly is experienced 37 by the card holder at the time of purchase of ration. With the wrong credentials the information feeded in e-pos machines do not match with the credentials/biometrics of the card holder. As a result the person is denied to lift the ration.

A proper mechanism is required to undertake the process of resolving or reissuing aadhar cards at the local level. It will ease the burden of the beneficiaries of

PDS.

Difference of rate in the price of Kerosine

The receipt which comes out from the e-pos machine shows the rate of kerosene of the previous month which most of the time is not same at the time of purchase by the card holder. Due to this difference, sometimes when the rate is higher at the time of purchase, the ration card holder gets the receipt having reduced rate printed on it. At this time card holder pays more than what is printed which makes them furious over this difference. They take this situation otherwise and blame the FPS owner for taking higher price of kerosene instead of the printed price.

The anomaly of difference of rates in kerosene is required to be resolved by the updating the exact price during the time of purchase.

Issues related with the changing quota of kerosene

In tribal blocks, four litres of kerosene is given per ration card. But actually the allotment ranges from two litres to four litres. The actual information regarding the allotment is not passed to the consumers. As a result the card holders remain clueless about the actual allotment of two or four litres during the distribution days. In such conditions the FPS owner takes the benefit of distributing two litres even when the allotment is of four litres. 38 Printed receipts of FPS transaction not given

In many FPS the salesman was not giving the printed receipts after the transaction through e-pos machines. The reason for not giving the receipts was related with the expenditure of printing roles. This expenditure has to be borne by the FPS owner. As a result he avoids giving the receipts. The card holders also in most of the cases do not press the FPS owner for the receipts.

The FPS owner needs to be explained regarding the importance of giving printed receipts after each transaction. A mechanism needs to be developed for resolving the issues of expenditure incurred for the printing roles.

Shortage of Manpower at FPS

Ration card holders during the distribution days at FPS feels the shortage of manpower in the form of an assistant helping the FPS owner. The salesman at FPS has to perform many activities during the distribution days. He has to operate the e-pos transaction, collection of money, supply of ration after weighing apart from managing the crowd. Some owners in order to distribute the work load keep an assistant for 8-10 days. The salary of such assistants is given from cutting the meagre profit of FPS owner.

Expenditure related with e-pos machines

The expenditure incurred in the maintenance of e-pos machine is sole responsibility of the FPS owner. Any technical issue gets resolved with the help of engineer appointed for this purpose free of cost. But in case of any change of parts in the pos machine, the related expenditure is borne by the FPS owner. This expenditure is not reimbursed by the agency/company which has provided the machine or the concerned department. 39 No contact with Vigilance Committee Members

The meeting of vigilance committee regarding FPS are conducted timely but most of the card holders do not know even the names of committee member nor the responsibilities associated with them.

Finger Prints of Old Age Customers

One of the significant issues concerned with old age ration card holders is not matching of their finger prints at the time of bio-metric authentication through e-pos machines. The FPS owner keeps a gel or lotion in the shop which is applied on the fingers of the card holders. After few attempts their authentication gets certified through the machines. Invariably this process consumes lot of time which results in increasing crowd and mismanagement at the FPS.

Issues related with salt distribution

The packing of salt distributed at FPS has been found improper in most of the cases. Due to this, packing of salt loosens during the transportation to the FPS and before reaching the shop, 15-20 packages gets wasted. In such conditions, none of the card holder prefers to take the salt from the spoiled packets. In many cases the FPS owner converts them to fresh packets of one kg. But since the packaging is different from the original, the card holders remain uninterested to take the packets.

There has to be an arrangement in which the packing of salts remain in its original shape at the time of distribution through FPS. It will increase the sale of salt and also the satisfaction of card holders.

40 Unavailability of Shades and other facilities at FPS

During the distribution days at FPS, card holders have to wait sometimes for longer period of time. In most of the shops there are no facility regarding protection from sunray specially during summer and from rains during monsoon season. Apart from this card holders also reported problems regarding the unavailability of separate toilets for men and women. During the initial days of distribution when the FPS is normally crowded, card holders feel the absence to toilets and also unavailability of drinking water.

Issues regarding Eligibility Slip (Patrata Parchi)

The ration card holders often complain that new eligibility slip is not given after the name of any family member is added or deleted from the ration card. In such cases the name of the new member does not appear in the ration card and they face difficulty in getting the ration. There should be arrangement for issuing the eligibility slip as early as possible to ease the problems faced the card holders.

Some Specific Problems

 The people who go migrate for short term demands ration item for two months

but Pos machine gives ration of only one month. This situation is contradictory to

the control order of 2015 which clearly states to provide ration for up to two

months.

 The consumers are not aware about their rights towards food security

programmes and also do not communicate with the concerned officials regarding

any problems.

41  The phenomenon of short term migration also breaks the continuity in the

monthly lifting of ration items.

 The issue of poor network connectivity stalls the process of smooth functioning

of ration distribution.

 Poor wages of Salesman and increasing work load at FPS decreases the efficiency

of work. Salesman is also burdened with the society work.

Suggestions

• Rate of kerosene should be updated in the Pos machine.

• The packing of salt should be improved to minimize the losses during

transportation.

• There has to be proper training for vigilance committee members.

• Meetings should be called mandatorily at pre decided dates.

• Members should receive SMS alerts.

• All security measures should be arranged with all seriousness.

• Appropriate measures must be taken to aware the customers regarding bad

effects of drinking specifically before the purchase of ration.

Recommendations by the Respondents

 Many respondents were of the view that whenever we come to take the ration, it

should be given without any delay. We are not bothered about issues of network

connectivity. Receiving foodgrains from FPS is our basic right and it should be

protected all the time.

42  The respondents of Katni and Damoh are suffering badly from the poor quality of

rice provided to them. They are of the view that either good quality of rice should

be given or rice should be replaced by wheat.

 The quality of chana and masoor remains very poor when their distribution

takes place.

 There should be mandatory rules for giving receipts at FPS depicting the

quantity and its price.

 The facility of rest room along drinking water should be made compulsory at

each FPS.

43 Notes

In conditions of e-pos failure, the Government of Madhya Pradesh distributed the ration through ‘Samagra’. This Samagra is a e-ration card in the form of a electronic receipt issued by GoMP under NFSA 2013. This card contains information like – identification number of beneficiary and their family members, their names, eligibility category, name of concerned FPS and its code number along with the entitlement of the total quantity of ration items of the card holder’s family. The Samagra Portal after getting the information certified by the local government agency prints this Samagra e- card. This card remains with the beneficiary unless he/she want to include/delete the name/s of the member/s of their family. The information of this Samagra e-card is available on the portal of the ministry (www.food.mp.gov.in) and can be accessed by the general public. This Samagra e-card is being widely used in the distribution of ration commodities where e-pos machines are not working. The distribution through Samagra ID is normally done after 21st of every month.

44 Name of the State/UT_Madhya Pradesh District_Dhar

FACT - SHEET

Table 1 FPS Information

S.N. FPS Information FPS 1 FPS 2 FPS 3 FPS 4 FPS 5

Registered FPS Ward 3, FPS Kalsada FPS FPS 1 name of Fair FPS Roadda Price Shop 5 & 6 Bujurg Panchkvasa Mafipura Number of Fair 2 2207035 2205061 2201025 2209010 2202029 Price Shop Village Ward 3, 5 & Village Village Village 3 Address of FPS Kalsada 6 Roadda Panchkvasa Mafipura Bujurg Rural or Urban 4 Urban Rural Rural Rural Rural area Name of the 5 Dhar Dhar Dhar Dhar Dhar district Name of the Block/ Town/ 6 Municipal Manawar Gandhwani Dhar Badnawar Tirla Corporation etc. Name of the Ward 3, 5 & Kalsada 7 Roadda Panchkvasa Mafipura village/ ward 6 Bujurg Ration card 8 521 281 350 385 270 count PHH Members count 9 2450 1775 1523 1650 1368 PHH Ration card 10 48 26 51 22 67 count AAY Members count 11 182 80 142 72 310 AAY

45 Table 2 Respondent/FPS Profile

S.N Respondent/FP FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . S Profile Mr. Mr. Manish Mr. Deshpal Mrs. Name of Mr. Bharat Rajendra 1 Kumar Singh Jasvanta Respondent Singh Singh Sharma Sisodia Bhuriya Thakur

Contact 963021160 989307006 982764510 975204850 992686596 2 number of the respondent 9 0 4 8 3 Secondary occupation 3 Nil Farming Nil Nil House Wife (excluding ration shop) Ownership of Women Self 4 Bhandar Cooperative Cooperative Cooperative FPS Dealer Help Group Is the FPS accessible by 5 Pucca road? Yes Yes Yes Yes No (based on observation) Status of cleanliness of Well Well Well Well Well 6 FPS (based on maintained maintained maintained maintained maintained observation)

46 Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Date/ month of Date / Opening Stocks Closing closing Entitlem Month of Sale Loss balance receive balance the sale/ S.N. Commodities ent (qt. delivery/ (qt in (qt in (qt in d (qt in (qt in generati in Kg) door step Kg) kg) Kg) Kg) Kg) ng C Delivery losing Balance* Last Month (February)

1 Rice 5413 3012 2401 2531 2900 Reaches 2 Wheat 22082 11298 10484 between 10615 10484 21st of NIL 3 salt 1377 908 469 15 to 25 525 852 every

4 Gram 2026 2026 0 of every 1880 146 month month 5 Kerosene* 670 80 590 547 123

Last Month (January)

6 Rice 5509 2919 2590 2497 3012 Reaches 7 Wheat 22065 11325 10740 between 10467 11298 21st of NIL 8 salt 1430 861 569 15 to 25 522 908 every

9 Gram 2026 0 2026 of every 0 2026 month month 10 Kerosene* 615 75 540 535 80

Last Month (December)

11 Rice 5421 3031 2390 Reaches 2502 2919 st 12 Wheat 21873 11073 10740 between 10488 11325 21 of 15 to 25 every NIL 13 salt 1384 815 569 523 861 of every month 14 Kerosene* 614 614 0 month 539 75 * in litres

47 Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers. Date/ month of Date / Opening Stocks Closing closing Entitlem Month of Sale Loss balance receive balance the sale/ S.N. Commodities ent (qt. delivery/ (qt in d (qt in (qt in generati in Kg) (qt in door step (qt in kg) Kg) Kg) ng C Kg) Delivery Kg) losing Balance* Last Month (February) 1 Rice 3899 1994 1905 1897 2002 Reaches 2 Wheat 15954 8074 7880 7898 8055 st between 21 of NIL 3 salt 670 363 370 15 to 25 304 366 every of every month 4 Gram 1152 1152 1000 997 1163 month 5 Kerosene* 1080 80 1152 1141 83 Last Month (January) 6 Rice 3877 1972 1905 1883 1994 Reaches 7 Wheat 15866 8086 7780 7792 8074 st between 21 of NIL 8 salt 662 355 307 15 to 25 299 363 every of every month 9 Gram 1152 0 1152 0 1152 month 10 Kerosene* 1318 48 1270 1238 80 Last Month (December) 11 Rice 3866 1961 1905 Reaches 1894 1972 st 12 Wheat 15922 8242 7680 between 7836 8086 21 of 15 to 25 every NIL 13 salt 661 354 307 of every 306 355 month 14 Kerosene* 785 45 740 month 737 48 * in litres

48 Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Last Month (February)

1 Rice 3557 1813 1744 1744 1813 Reaches 2 Wheat 15896 8400 7496 7486 8410 between 21st of NIL 3 salt 827 426 401 15 to 25 386 441 every of every month 4 Gram 1356 0 1356 1326 30 month 5 Kerosene* 1755 490 1265 1119 636

Last Month (January)

6 Rice 3552 1824 1728 Reaches 1738 1813 between 21st of 7 Wheat 15858 8436 7422 7458 8400 NIL 15 to 25 every 8 salt 813 432 381 387 426 of every month 9 Kerosene* 1934 324 1610 month 1444 490

Last Month (December)

10 Rice 3550 1822 1728 Reaches 1726 1824 between 21st of 11 Wheat 15850 8318 7532 7414 8436 15 to 25 every NIL 12 salt 814 413 401 382 432 of every month 13 Kerosene* 1221 351 870 month 897 324

* in litres

49 Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Last Month (February)

1 Rice 3816 2112 1704 1471 2345 Reaches 2 Wheat 15337 8201 7136 6112 9225 between 21st of NIL 3 salt 882 479 403 15 to 25 336 546 every of every month 4 Gram 1399 0 1399 1201 198 month 5 Kerosene* 1115 385 730 751 364

Last Month (January)

6 Rice 3597 1937 1660 Reaches 1485 2112 between 21st of 7 Wheat 14361 7601 6760 6160 8201 NIL 15 to 25 every 8 salt 828 521 307 349 479 of every month 9 Kerosene* 1152 472 680 month 767 385

Last Month (December)

10 Rice 4135 2675 1460 Reaches 2198 1937 between 21st of 11 Wheat 16843 10083 6760 9242 7601 15 to 25 every NIL 12 salt 1022 715 307 501 521 of every month 13 Kerosene* 1618 788 830 month 1146 472

* in litres

50 Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

Last Month (February)

1 Rice 3371 1715 1656 1655 1676 Reaches 2 Wheat 14421 7507 6914 7450 6971 between 21st of NIL 3 salt 690 351 333 15 to 25 333 357 every of every month 4 Gram 1221 0 1221 1209 12 month 5 Kerosene* 1247 93 1154 1180 67

Last Month (January)

6 Rice 3384 1700 1684 Reaches 1669 1715 between 21st of 7 Wheat 14803 7450 7353 7296 7507 NIL 15 to 25 every 8 salt 684 353 351 327 351 of every month 9 Kerosene* 1484 50 1434 month 1391 93

Last Month (December)

10 Rice 3386 1695 1691 Reaches 1686 1700 between 21st of 11 Wheat 14854 7460 7394 7404 7450 15 to 25 every NIL 12 salt 685 347 358 332 353 of every month 13 Kerosene* 981 54 927 month 931 50

* in litres

51 Table 4

Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile All All All All All Is this record records records records records records 1 available online in are are are are are POS at FPS level? online online online online online Do you get door-step 2 delivery of NO NO NO NO NO foodgrains? Do you get charged by transporter or others for the 3 NO NO NO NO NO transportation of foodgrains till Fair Price Shop? If PDS items were received latter than 4 first week of the NA NA NA NA NA month, what are the reasons for delay? Time gap between submission of dealers’ commission bill to the 5 NA NA NA NA NA Department and receipt of the commission payment by dealer

52 Table 5 FPS Automation

S. Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 N. 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes If yes, is the e-POS machine operational 2 Yes Yes Yes Yes Yes at the time of the visit? Quantity of foodgrains (rice, wheat and 3 coarse grain) sold last month through 15026 10936 10556 8784 10354 ePoS (in Kg) Quantity of foodgains sold last month 3A after successful biometric (Aadhaar 9016 7110 3378 5709 6213 authentication) (in Kg) Quantity of foodgains sold last month after other forms of authentication 3B 6010 3826 7178 3075 4141 through PoS (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in 3C non- authenticated mode through PoS 0 0 0 0 0 (in Kg) Number of rations cards (last month) 4 40 70 119 117 87 with biometric authentication failure? Total number of NFSA rations cards 5 that did not lift foodgrains in Last three 20 3 5 4 0 months? Give the break-up below 5A PHH (ration cards) 20 3 4 3 0 5B PHH (members) 85 15 18 13 0 5C AAY (ration cards 0 0 1 1 0 Total number of NFSA ration cards 6 (with old, infirm, disabled members) 15 7 0 2 5 that are availing following facility 6A Door-step delivery at home Nil Nil Nil Nil Nil Facility to nominate others to lift food 6B Nil Nil Nil Nil Nil grains Reasons for not having 100% biometric Authenti Authenti Low Authentic Authentic (authentication) cation cation Aadhaar ation ation (Tick all applicable options) failure, failure, Seeding, 7 failure, failure, Low Aadhaar Seeding, Authentication Connecti Connecti Connect Connectiv Connectiv failure, Connectivity issue, Aadhaar no. vity vity ivity ity issue ity issue is wrong issue issue issue Has the use of e-POS machine increased 8 No Yes No No Yes the convenience of FPS dealer? If no, specify the reasons Delays Delays Delays (Tick all applicable options) distribut distributi distribut Not comfortable in using PoS, Delays ion, on, ion, 9 distribution, Connectivity issue NA NA Connecti Connecti Connectiv vity vity ity issue issue, issue

53 Table 6 Margin and viability

What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 9202 8400 8400 8400 8400 2 Kerosene 574 1047 1175 788 1239 3 Salt 63 37 46 40 40 4 Gram 470 285 332 300 302 Total 10309 9769 9953 9528 9981 What is the income realised by FPS dealer 7 2100 1500 1500 1200 900 from sale of gunny bag last month? What is the income/ profit (after cost) 8 realised by FPS dealer in 0 0 0 0 0 last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

54 Table 6.1 (FPS 1) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 1 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.2 (FPS 2) Margin and viability II

55 Table 6.3 (FPS 3) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

Table 6.4 (FPS 4) Margin and viability II

56 Table 6.5 (FPS 5) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

57 Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N. Details FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 Salaries 7800 11000 20000 9200 6000 2 Rent 0 0 0 0 1500 3 Electricity/ maintenance 200 0 0 0 200 4 Internet/ Data connectivity 150 150 150 150 150 rqykoVh ,oa LVs'kujh 5 Others specify 300 500 300 300 300 6 Total monthly expenditure 8450 11650 20450 9650 8150 How much funds are required to be deposited by the FPS dealer to 7 the department to procure 82387 61971 176738 59753 67184 monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 8 Govt. Govt. Govt. Govt. Govt. Device/Laptop/Desktop/Printer 9 Electronic Weighing Scale 16000 8000 8000 10000 6000 10 Finger Print Scanner/IRIS device Nil Nil Nil Nil Nil Others (Specify) Kerosene Dram 11 5000 4000 4500 3000 6500 Etc. 12 Total one-time expenses 21000 12000 12500 13000 12500 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

58 Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 No No Yes No Yes distribution 2 Opening and closing times of FPS Yes No Yes Yes Yes Monthly entitlement of PHH & AAY 3 Yes Yes Yes Yes Yes category Retail issue price per kg for PHH & 4 Yes Yes Yes Yes Yes AAY category Total number of PHH & AAY 5 No No Yes No No households/ beneficiaries List of namesof PHH and AAY 6 Yes Yes Yes Yes No beneficiaries Quantity of commodities received, 7 Yes Yes Yes Yes Yes distributed & in stock, Toll free helpline number 1967/ 8 Yes No Yes Yes No 1800 series Name and contact details of vigilance 9 No Yes Yes Yes Yes committee members Contact details of Authority for 10 lodging complaints/ redressal of No No Yes Yes No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes Yes Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes Yes Yes Yes Yes 4 Register of sales Yes Yes Yes Yes Yes

59 FPS LEVEL VIGILANCE COMMITTEE SCHEDULE Name of the State/UT Madhya Pradesh District_Dhar

Table 1 Profile

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information Rural or Urban 1 Urban Rural Rural Rural Rural area Registered FPS Ward 3, FPS Kalsada FPS FPS 2 name of Fair FPS Roadda Price Shop 5 & 6 Bujurg Panchkvasa Mafipura Name of the 3 Dhar Dhar Dhar Dhar Dhar district Name of the Block/ Town/ 4 Municipal Manawar Gandhwani Dhar Badnawar Tirla Corporation etc. Name of the Ward 3, 5 & Kalsada 5 Roadda Panchkvasa Mafipura village/ ward 6 Bujurg Number of Fair 6 2207035 2205061 2201025 2209010 2202029 Price Shop

Table 2 Formation of Vigilance Committee

Formation of S.N. Vigilance FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Committee When was the 1 current vigilance February 2016 committee formed? Who select the dsUnz ljdkj vkSj jkT; ljdkj ds fu;ekuqlkj budk p;u fd;k vigilance 2 committee tkrk gSA members? How many members are there 3 11 11 11 11 11 in the vigilance committee? Does the vigilance committee has 4 representation Yes/No Yes/No Yes/No Yes/No Yes/No from following groups? 4 A Local authorities. Yes Yes Yes Yes Yes 4 B Women member Yes Yes Yes Yes Yes Member from 4 C Yes Yes Yes Yes Yes Scheduled Castes Member from 4 D Yes Yes Yes Yes Yes Scheduled Tribes, Destitute or Person 4 E No No Yes No Yes with disability

Table 3 Awareness and training of Vigilance Committee

Awareness and training of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Did the VC members attend any 1 No No No No No training program? 2 If yes, where? NA NA NA NA NA Are the member/ members aware of 1 = Yes 1 = Yes 1 = Yes 1 = Yes 1 = Yes 3 the following? 2 = No 2 = No 2 = No 2 = No 2 = No A Opening and closing times of FPS 1 1 1 1 1 Monthly entitlement of PHH & AAY B category 1 1 1 1 1 Retail issue price per kg for PHH & AAY C category 1 1 1 1 1 Inclusion / exclusion criteria for PHH & D AAY households 2 1 1 1 2 E Procedure for applying for new ration card 1 2 1 1 2 SMS alert service about arrival of F foodgrains at FPS 2 1 2 2 2 Procedure for making changes in ration G card/ applying for duplicate ration card 1 2 1 1 2 Toll free helpline number 1967/ 1800 H series for lodging complaints/redressal of 1 1 1 1 1 grievances Requirement to display the list of name I PHH and AAY beneficiaries 1 1 1 2 2 Requirement to display Quantity of J commodities received, distributed & in 2 2 2 1 2 stock at FPS Provision to make written complaint to K DGRO by VC members? 2 2 2 2 1 Power of VC members to monitor the L functioning of FPS and implementation of 2 2 1 2 2 NFSA Power of VC members to monitor the M foodgrain allocation at FPS/ receipt of 2 2 1 1 2 foodgrains by FPS dealer Required composition of Vigilance N committee 2 2 1 2 2 Requirement to hold meeting at least once O in a quarter 2 2 1 2 2 Requirement to maintain minutes of P meetings of VC meetings 2 2 1 2 2

Table 4 62 Functioning of Vigilance Committee

Functioning of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Whether vigilance Yes, but Yes, but Yes, but Yes, but Yes, but committee members only some only some only some only some only some 1 received SMS alert on arrival of foodgrains members members members members members during last month? received received received received received Whether vigilance committee members No, none No, none No, none No, none No, none received a copy of of the of the of the of the of the 2 foodgrain allocation members members members members members order made to the FPS received received received received received during last month? In past six months, Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 3 have the VC members times times times times times held any meetings? How many members 4 were present in last 5 6 6 7 6 meeting? Where is the records of lkjs fjdkMZ lsYlesu ds ikl j[ks tkrs gS 5 minutes of meeting FPS kept? Have they ever informed to DGRO 6 No No No No No about any violation/ malpractice in written? If yes, what was the 7 NA NA NA NA NA outcome? Members Members Members Members Members are not able are not able are not able are not able are not able If no, what was the 8 to find time to find time to find time to find time to find time reason? tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh deh deh deh deh deh Have they ever raised issues related to 9 No No No No No irregularity at FPS to any other authority?

63 Name of the State/UT_Madhya Pradesh District_Damoh

FACT - SHEET

Table 1 FPS Information

S.N. FPS Information FPS 1 FPS 2 FPS 3 FPS 4 FPS 5

Registered FPS Ward FPS FPS Dewra FPS 1 name of Fair FPS Bilguwa Price Shop No. 2 Batiyagarh jamsha Kishungunj Number of Fair 2 1103112 1102011 1105001 1101063 1104050 Price Shop Shivaji Gram Gram school ke Dewra 3 Address of FPS Panchayat Panchayat Kishungunj pass, Ward jamsha Bilguwa Batiyagarh No. 2 Rural or Urban 4 Urban Rural Rural Rural Rural area Name of the 5 Damoh Damoh Damoh Damoh Damoh district Name of the Block/ Town/ 6 Damoh Patera Batiyagarh Hatta Patharia Municipal Corporation etc. Village Name of the Village Village Village 7 Ward No. 2 Dewra village/ ward Bilguwa Batiyagarh Kishungunj jamsha Ration card 8 706 498 1854 272 665 count PHH Members count 9 3208 1885 7432 984 2530 PHH Ration card 10 29 48 166 15 80 count AAY Members count 11 110 181 521 27 236 AAY

Table 2 Respondent/FPS Profile

S.N Respondent/FP FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . S Profile Mr. Mr. Mr. Name of Mr. Manish Smt. Savita 1 Narendra Raghavendr Rajendra Respondent Rajoriya Patel Singh a Singh Patel

Contact 982643371 951629738 958925928 942587935 846285467 2 number of the respondent 8 9 2 8 0 Secondary occupation 3 Pandeet Nil Farming House Wife Farming (excluding ration shop) Ownership of Women Self 4 Bhandar Cooperative Cooperative Cooperative FPS Dealer Help Group Is the FPS accessible by 5 Pucca road? Yes Yes Yes Yes Yes (based on observation) Status of cleanliness of Not-So-Well Not-So-Well Well Well Not-So-Well 6 FPS (based on maintained maintained maintained maintained maintained observation)

65 Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 6705 3327 3378 3392 3313

2 Wheat 27452 13650 13802 Reaches 13579 13873 between 21st of 3 salt 1427 690 737 15 to 25 750 697 every NIL of every month 4 Gram 2665 0 2665 month 2527 138

5 Kerosene* 1365 1 1364 1328 37

Last Month (January)

6 Rice 6728 3407 3321 3401 3327 Reaches 7 Wheat 27609 13707 13902 between 13959 13650 21st of 15 to 25 every NIL 8 salt 1417 687 730 of every 727 690 month month 9 Kerosene* 1396 32 1364 1395 1

Last Month (December)

10 Rice 6687 3366 3321 3286 3407 Reaches 11 Wheat 27503 13871 13632 between 13796 13707 21st of 15 to 25 every NIL 12 salt 1473 747 726 of every 786 687 month month 13 Kerosene* 1407 39 1368 1375 32 * in litres

66 Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 4224 2099 2125 2074 2150 Reaches 2 Wheat 17874 8894 8980 between 8825 9049 21st of 15 to 25 every NIL 3 salt 1087 541 546 of every 541 546 month month 4 Kerosene* 1348 98 1250 1300 48

Last Month (January)

5 Rice 4432 2133 2099 2133 2099 Reaches 6 Wheat 17958 9064 8894 between 9064 8894 21st of 15 to 25 every NIL 7 salt 1082 541 541 of every 541 541 month month 8 Kerosene* 1408 188 1220 1310 98

Last Month (December)

9 Rice 4202 2104 2101 2069 2133 Reaches 10 Wheat 17804 8890 8914 between 8740 9064 21st of 15 to 25 every NIL 11 salt 1081 540 541 of every 540 541 month month 12 Kerosene* 1258 38 1220 1070 188 * in litres

67 Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 7675 2232 5443 7241 434

2 Wheat 39473 9765 29708 Reaches 30444 9029 between 21st of 3 salt 1470 1470 0 15 to 25 1470 0 every NIL of every month 4 Gram 6591 0 6591 month 3847 849

5 Kerosene* 5737 2273 3464 5740 1890

Last Month (January)

6 Rice 9856 8256 1600 7624 2232 Reaches 7 Wheat 41099 38401 2698 between 31334 9765 21st of 15 to 25 every NIL 8 salt 3275 3275 0 of every 1805 1470 month month 9 Kerosene* 6217 1767 4450 3944 2273

Last Month (December)

10 Rice 15984 9829 6155 7728 8256 Reaches 11 Wheat 70925 39943 30982 between 32524 38401 21st of 15 to 25 every NIL 12 salt 6022 4024 1998 of every 2747 3275 month month 13 Kerosene* 5715 1415 4300 3948 1767 * in litres

68 Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 1074 35 1039 1038 36

2 Wheat 4348 16 4332 Reaches 4328 20 between 21st of 3 salt 286 3 283 15 to 25 282 4 every NIL of every month 4 Gram 870 0 871 month 230 641

5 Kerosene* 616 9 607 588 28

Last Month (January)

6 Rice 1063 36 1027 1028 35 Reaches 7 Wheat 4324 20 4304 between 4308 16 21st of 15 to 25 every NIL 8 salt 285 3 282 of every 282 3 month month 9 Kerosene* 603 6 597 594 9

Last Month (December)

10 Rice 1041 NA 1041 1005 36 Reaches 11 Wheat 4328 NA 4328 between 4308 20 21st of 15 to 25 every NIL 12 salt 282 NA 282 of every 279 3 month month 13 Kerosene* 605 NA 605 599 6 * in litres

69 Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 3226 318 2908 2908 318 Reaches 2 Wheat 13617 1157 12460 between 12460 1157 21st of 15 to 25 every NIL 3 salt 799 59 740 of every 740 59 month month 4 Kerosene* 1934 212 1722 1722 212

Last Month (January)

5 Rice 3178 266 2912 2860 318 Reaches 6 Wheat 13381 937 12444 between 12224 1157 21st of 15 to 25 every NIL 7 salt 781 40 741 of every 722 59 month month 8 Kerosene* 1895 175 1720 1683 212

Last Month (December)

9 Rice 3102 200 2902 2836 266 Reaches 10 Wheat 13039 619 12420 between 12102 937 21st of 15 to 25 every NIL 11 salt 755 17 738 of every 715 40 month month 12 Kerosene* 1841 125 1716 1666 175 * in litres

70 Table 4

Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile All All All All All Is this record records records records records records 1 available online in are are are are are POS at FPS level? online online online online online Do you get door-step 2 delivery of Yes NO NO NO NO foodgrains? Do you get charged by transporter or others for the 3 NO NO NO NO NO transportation of foodgrains till Fair Price Shop? If PDS items were received latter than 4 first week of the NA NA NA NA NA month, what are the reasons for delay? Time gap between submission of dealers’ commission bill to the 5 NA NA NA NA NA Department and receipt of the commission payment by dealer

Table 5 FPS Automation

S. Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 N. 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes If yes, is the e-POS machine operational 2 Yes Yes Yes No Yes at the time of the visit? Quantity of foodgrains (rice, wheat and 3 coarse grain) sold last month through 19498 10899 43427 5366 15368 ePoS (in Kg) Quantity of foodgains sold last month 3A after successful biometric (Aadhaar 8774 2724 17371 1878 3074 authentication) (in Kg) Quantity of foodgains sold last month after other forms of authentication 3B 10724 8175 26056 3488 12294 through PoS (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in 3C non- authenticated mode through PoS 0 0 0 0 0 (in Kg) Number of rations cards (last month) 4 270 300 550 97 300 with biometric authentication failure? Total number of NFSA rations cards that 5 did not lift foodgrains in Last three 12 4 40 0 1 months? Give the break-up below 5A PHH (ration cards) 10 4 35 0 1 5B PHH (members) 50 26 250 0 4 5C AAY (ration cards 2 0 5 0 0 Total number of NFSA ration cards (with 6 old, infirm, disabled members) that are 5 20 15 2 0 availing following facility 6A Door-step delivery at home Yes Nil Nil Nil Nil Facility to nominate others to lift food 6B Nil Nil Nil Nil Nil grains Reasons for not having 100% biometric Authenti Authenti Authent Low Authentic (authentication) cation cation ication Aadhaar ation (Tick all applicable options) failure, failure, failure, Seeding, 7 failure, Connecti Connecti Connect Connect Low Aadhaar Seeding, Authentication Connectivi vity vity ivity ivity failure, Connectivity issue, Aadhaar no. is ty issue wrong issue issue issue issue Has the use of e-POS machine increased 8 No No No No No the convenience of FPS dealer? If no, specify the reasons Delays Delays Delays Delays Delays 9 (Tick all applicable options) distributio distribut distribut distribu distribu n, ion, ion, tion, tion,

72 Not comfortable in using PoS, Delays Connectivi Connecti Connecti Connect Connect ty issue vity vity ivity ivity distribution, Connectivity issue issue issue issue issue Table 6 Margin and viability What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 11880 8400 8400 5900 8400 2 Kerosene 1394 1365 4039 617 1808 3 Salt 87 65 176 34 89 4 Gram 632 NA 1435 58 NA Total 13993 9830 14050 6609 10297 What is the income realised by FPS dealer 7 2800 2000 14000 1200 2500 from sale of gunny bag last month? What is the income/ profit (after cost) 8 realised by FPS dealer in 0 0 0 0 0 last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

Table 6.1 (FPS 1) Margin and viability II

Table 6.2 (FPS 2) Margin and viability II

Table 6.3 (FPS 3) Margin and viability II

Table 6.4 (FPS 4) Margin and viability II

Table 6.5 (FPS 5) Margin and viability II

Does the FPS dealer also Yes=1 If yes, amount If no,, whether FPS performs any of the following No=2 of Profit dealer is interested in roles. realized last taking-up the S.N. month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 Common Service Centre(CSC) 2 2 - 2 Agent Seller of Non-PDS Item 3 (Procured by State 2 - 1 Government) Seller of Non-PDS item 4 (Procured by FPS dealer/ 2 - 2 dealers association etc.) Seller of Non-PDS items 5 2 - 2 (through PPP model)

Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N. Details FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 Salaries 4000 5000 5000 5000 4000 2 Rent 2500 700 0 500 0 3 Electricity/ maintenance 200 200 0 0 0 4 Internet/ Data connectivity 150 150 150 150 150 rqykoVh ,oa LVs'kujh 5 Others specify 3300 300 3000 300 300 6 Total monthly expenditure 10150 6350 8150 5950 4450 How much funds are required to be deposited by the FPS dealer to 7 the department to procure 117330 40060 371158 0 58418 monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 8 Govt. Govt. Govt. Govt. Govt. Device/Laptop/Desktop/Printer 9 Electronic Weighing Scale 18000 8000 10000 4000 6000 10 Finger Print Scanner/IRIS device Nil Nil Nil Nil Nil Others (Specify) Kerosene Dram 11 6000 3700 6000 2000 5000 Etc. 12 Total one-time expenses 24000 11700 16000 6000 11000 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 No No No No No distribution 2 Opening and closing times of FPS No No No Yes Yes Monthly entitlement of PHH & AAY 3 No No No Yes No category Retail issue price per kg for PHH & 4 Yes No No Yes No AAY category Total number of PHH & AAY 5 Yes No No No No households/ beneficiaries List of namesof PHH and AAY 6 No No No No No beneficiaries Quantity of commodities received, 7 No No Yes No No distributed & in stock, Toll free helpline number 1967/ 8 No No No Yes No 1800 series Name and contact details of vigilance 9 No No No Yes No committee members Contact details of Authority for 10 lodging complaints/ redressal of No No No No No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes Yes Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes No No No No 4 Register of sales Yes Yes Yes No Yes

78 FPS LEVEL VIGILANCE COMMITTEE SCHEDULE Name of the State/UT Madhya Pradesh District_Damoh

Table 1 Profile

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information Rural or Urban 1 Urban Rural Rural Rural Rural area Registered FPS Ward FPS FPS Dewra FPS 2 name of Fair FPS Bilguwa Price Shop No. 2 Batiyagarh jamsha Kishungunj Name of the 3 Damoh Damoh Damoh Damoh Damoh district Name of the Block/ Town/ 4 Municipal Damoh Patera Batiyagarh Hatta Patharia Corporation etc. Village Name of the Village Village Village 5 Ward No. 2 Dewra village/ ward Bilguwa Batiyagarh Kishungunj jamsha Number of Fair 6 1103112 1102011 1105001 1101063 1104050 Price Shop

Table 2 Formation of Vigilance Committee

Formation of S.N. Vigilance FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Committee When was the 1 current vigilance February 2016 committee formed? Who select the dsUnz ljdkj vkSj jkT; ljdkj ds fu;ekuqlkj budk p;u fd;k vigilance 2 committee tkrk gSA members? How many 10 10 members are there 3 10 10 cSBd ugh 10 cSBd ugh in the vigilance gksrh gksrh committee? Does the vigilance committee has 4 representation Yes/No Yes/No Yes/No Yes/No Yes/No from following groups? 4 A Local authorities. Yes Yes Yes Yes Yes 4 B Women member Yes Yes Yes Yes Yes Member from 4 C Yes Yes Yes Yes Yes Scheduled Castes Member from 4 D Yes Yes Yes Yes Yes Scheduled Tribes, Destitute or Person 4 E No Yes No No Yes with disability

Table 3 Awareness and training of Vigilance Committee

Awareness and training of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Did the VC members attend any 1 No No No No No training program? 2 If yes, where? NA NA NA NA NA Are the member/ members aware of 1 = Yes 1 = Yes 1 = Yes 1 = Yes 1 = Yes 3 the following? 2 = No 2 = No 2 = No 2 = No 2 = No A Opening and closing times of FPS 1 1 NA 1 NA Monthly entitlement of PHH & AAY B category 1 1 NA 1 NA Retail issue price per kg for PHH & AAY C category 1 1 NA 1 NA Inclusion / exclusion criteria for PHH & D AAY households 1 1 NA 1 NA E Procedure for applying for new ration card 1 1 NA 1 NA SMS alert service about arrival of F foodgrains at FPS 2 2 NA 1 NA Procedure for making changes in ration G card/ applying for duplicate ration card 2 2 NA 1 NA Toll free helpline number 1967/ 1800 H series for lodging complaints/redressal of 2 2 NA 1 NA grievances Requirement to display the list of name I PHH and AAY beneficiaries 2 2 NA 1 NA Requirement to display Quantity of J commodities received, distributed & in 2 2 NA 2 NA stock at FPS Provision to make written complaint to K DGRO by VC members? 2 2 NA 2 NA Power of VC members to monitor the L functioning of FPS and implementation of 1 1 NA 2 NA NFSA Power of VC members to monitor the M foodgrain allocation at FPS/ receipt of 2 2 NA 2 NA foodgrains by FPS dealer Required composition of Vigilance N committee 2 2 NA 2 NA Requirement to hold meeting at least once O in a quarter 2 2 NA 2 NA Requirement to maintain minutes of P meetings of VC meetings 2 2 NA 1 NA NA – Not Applicable

Table 4

81 Functioning of Vigilance Committee

Functioning of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Whether vigilance No, none No, none No, none No, none No, none committee members of the of the of the of the of the 1 received SMS alert on arrival of foodgrains members members members members members during last month? received received received received received Whether vigilance committee members No, none No, none No, none No, none No, none received a copy of of the of the of the of the of the 2 foodgrain allocation members members members members members order made to the FPS received received received received received during last month? In past six months, Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 3 have the VC members NA NA times times times held any meetings? How many members 4 were present in last 5 4 NA NA NA meeting? Where is the records of lkjs fjdkMZ lsYlesu ds ikl j[ks tkrs gS 5 minutes of meeting FPS kept? Have they ever informed to DGRO 6 No No No No No about any violation/ malpractice in written? If yes, what was the 7 NA NA NA NA NA outcome? Members Members Members Members Members are not able are not able are not able are not able are not able If no, what was the 8 to find time to find time to find time to find time to find time reason? tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh deh deh deh deh deh Have they ever raised issues related to 9 No No No No No irregularity at FPS to any other authority? NA – Not Applicable

82 Name of the State/UT_Madhya Pradesh District_Katni

FACT - SHEET

Table 1 FPS Information

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information FPS Ravindra FPS Registered FPS FPS Devsari 1 name of Fair Nath FPS Katria Khamria Pansokhar Indore Price Shop Taigore No. 1 Ward Number of Fair 2 4207051 4206060 4204012 4202035 4203142 Price Shop Ravindra Nath Khamria Devsari 3 Address of FPS Katria Pansokhar Taigore No. 1 Indore Ward Rural or Urban 4 Urban Rural Rural Rural Rural area Name of the 5 Katni Katni Katni Katni Katni district Name of the Block/ Town/ Vijayraghav 6 Municipal Katni Dhimarkheda Rithi Badwara Corporation garh etc. Ravindra Gram Village Name of the Nath Village Panchayat 7 Village Katria Khamria village/ ward Taigore Pansokhar Devsari No. 1 Ward Indore Ration card 8 700 620 686 350 168 count PHH Members 9 3300 2633 3010 1494 826 count PHH Ration card 10 19 38 0 42 106 count AAY Members 11 61 144 0 154 416 count AAY

Table 2 Respondent/FPS Profile

S.N Respondent/FP FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 . S Profile Name of Mr. Jitendra Mr. Hiralal Mr. Arvind Mr. Niranjan Mrs. Kanti 1 Respondent Garg Mahoria Chandpuria Singh Pandey

Contact 930291722 888980805 888930898 2 number of the 909839160 9993508913 respondent 2 0 6 Secondary occupation 3 Nil Farming Farming Farming House Wife (excluding ration shop) Ownership of Cooperativ Women Self 4 Bhandar Cooperative Cooperative FPS Dealer e Help Group Is the FPS accessible by 5 Pucca road? Yes Yes Yes Yes Yes (based on observation) Status of Not-So- Needs cleanliness of Well Not-So-Well Well 6 Well Improvemen FPS (based on maintained maintained maintained observation) maintained t

Table 3.1 (FPS 1)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 6909 153 6756 6650 259 Reaches 2 Wheat 10509 265 10244 between 10177 332 21st of 15 to 25 every NIL 3 salt 754 39 715 of every 697 57 month month 4 Kerosene* 1210 95 1115 1120 88

Last Month (January)

5 Rice 6749 18 6731 6596 153 Reaches 6 Wheat 10349 107 10242 between 10084 265 21st of 15 to 25 every NIL 7 salt 718 3 715 of every 679 39 month month 8 Kerosene* 1181 44 1137 1086 95

Last Month (December)

9 Rice 6620 25 6595 6602 18 Reaches 10 Wheat 10200 82 10118 between 10093 107 21st of 15 to 25 every NIL 11 salt 685 0 685 of every 682 3 month month 12 Kerosene* 1136 16 1120 1092 44 * in litres

Table 3.2 (FPS 2)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 16842 11276 5566 11276 5566 Reaches 2 Wheat 26213 17554 8659 between 17553 8660 21st of 15 to 25 every NIL 3 salt 1286 648 638 of every 648 638 month month 4 Kerosene* 2790 1395 1395 1395 1395

Last Month (January)

5 Rice 11276 5638 8717 NA 11276 Reaches 6 Wheat 17554 8837 5573 between NA 17554 21st of 15 to 25 every NIL 7 salt 648 NA 648 of every NA 648 month month 8 Kerosene* 2827 1432 1395 1432 1395

Last Month (December)

9 Rice 11211 5573 5638 5573 5638 Reaches 10 Wheat 17544 8707 8837 between 8707 8837 21st of 15 to 25 every NIL 11 salt NA NA NA of every NA NA month month 12 Kerosene* 2780 1384 1432 1384 1432 * in litres

Table 3.3 (FPS 3)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 6000 0 6000 5985 15 Reaches 2 Wheat 9000 0 9000 between 8960 40 21st of 15 to 25 every NIL 3 salt 685 0 685 of every 677 8 month month 4 Kerosene* 1372 0 1372 1372 0

Last Month (January)

5 Rice 6004 12 5992 6004 0 Reaches 6 Wheat 9006 30 8976 between 9006 0 21st of 15 to 25 every NIL 7 salt 686 6 680 of every 686 0 month month 8 Kerosene* 1370 6 1364 1370 0

Last Month (December)

9 Rice 6004 0 6004 5992 12 Reaches 10 Wheat 9006 0 9006 between 8976 30 21st of 15 to 25 every NIL 11 salt 686 0 686 of every 680 6 month month 12 Kerosene* 1370 0 1370 1364 6 * in litres

87 Table 3.4 (FPS 4)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 3366 0 3366 3366 0 Reaches 2 Wheat 5469 0 5469 between 5469 0 21st of 15 to 25 every NIL 3 salt 384 0 384 of every 384 0 month month 4 Kerosene* 864 0 864 864 0

Last Month (January)

5 Rice 3416 0 3416 3416 0 Reaches 6 Wheat 5444 0 5444 between 5444 0 21st of 15 to 25 every NIL 7 salt 391 0 391 of every 391 0 month month 8 Kerosene* 902 0 902 902 0

Last Month (December)

9 Rice 3362 0 3362 3362 0 Reaches 10 Wheat 5458 0 5458 between 5458 0 21st of 15 to 25 every NIL 11 salt 382 0 382 of every 382 0 month month 12 Kerosene* 734 0 734 734 0 * in litres

Table 3.5 (FPS 5)

Last three months stock at FPS for followings items (in kg) to be filled in based on registers.

1 Rice 2717 30 2687 2697 20 Reaches 2 Wheat 5144 66 5078 between 5106 38 21st of 15 to 25 every NIL 3 salt 277 8 269 of every 271 6 month month 4 Kerosene* 895 12 883 877 18

Last Month (January)

5 Rice 2750 48 2702 2720 30 Reaches 6 Wheat 5219 96 5123 between 5153 66 21st of 15 to 25 every NIL 7 salt 283 9 274 of every 275 8 month month 8 Kerosene* 914 22 892 902 12

Last Month (December)

9 Rice 2719 35 2684 2671 48 Reaches 10 Wheat 5161 65 5096 between 5065 96 21st of 15 to 25 every NIL 11 salt 279 7 272 of every 270 9 month month 12 Kerosene* 900 13 887 878 22 * in litres

Table 4

Respondent/FPS Profile

Respondent/FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Profile All All All All All Is this record records records records records records 1 available online in are are are are are POS at FPS level? online online online online online Do you get door-step 2 delivery of NO NO NO Yes NO foodgrains? Do you get charged by transporter or others for the 3 NO NO NO NO NO transportation of foodgrains till Fair Price Shop? If PDS items were received latter than 4 first week of the NA NA NA NA NA month, what are the reasons for delay? Time gap between submission of dealers’ commission bill to the 5 NA NA NA NA NA Department and receipt of the commission payment by dealer

Table 5 FPS Automation

S. Respondent/FPS Profile FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 N. 1 Is e-POS machine installed at FPS? Yes Yes Yes Yes Yes

If yes, is the e-POS machine operational 2 Yes Yes Yes Yes No* at the time of the visit?

Quantity of foodgrains (rice, wheat and 3 coarse grain) sold last month through 16827 28829 14945 8835 7803 ePoS (in Kg) Quantity of foodgains sold last month 3A after successful biometric (Aadhaar 9255 11532 4484 2650 1560 authentication) (in Kg) Quantity of foodgains sold last month after other forms of authentication 3B 7572 17297 10461 6185 6243 through PoS (OTP/ Photo) etc. (in Kg) Samgra Quantity of foodgains sold last month in 3C non- authenticated mode through PoS 0 0 0 0 067 (in Kg) Number of rations cards (last month) 4 310 340 220 200 0 with biometric authentication failure? Total number of NFSA rations cards 5 that did not lift foodgrains in Last three 11 0 3 0 0 months? Give the break-up below 5A PHH (ration cards) 11 0 3 0 0 5B PHH (members) 83 0 15 0 0 5C AAY (ration cards 0 0 0 0 0 Total number of NFSA ration cards 6 (with old, infirm, disabled members) 25 0 0 5 0 that are availing following facility 6A Door-step delivery at home Nil Nil Nil 1 Nil Facility to nominate others to lift food 6B Nil Nil Nil Nil Nil grains Reasons for not having 100% biometric Low (authentication) Aadhaar Authenti Low Authentic Authentic Seeding, (Tick all applicable options) cation Aadhaar ation ation Low Aadhaar Seeding, Authentication failure, Authenti Seeding, 7 failure, failure, cation failure, Connectivity issue, Aadhaar no. Connecti Connect Connectiv Connectiv failure, is wrong vity ivity ity issue ity issue issue Connecti issue vity issue 91 Has the use of e-POS machine increased 8 No No No No No the convenience of FPS dealer? If no, specify the reasons Delays Delays Delays Delays distribut (Tick all applicable options) distributi distributi distribu ion, Not comfortable in using PoS, Delays on, on, Delays tion, 9 distribut

distribution, Connectivity issue ion, PoSs Connectiv Connectiv Connecti Not ity issue ity issue vity working issue *The e-Pos machine was found not working in the concerned shop. Its complain number is 87522 and the complaint was registered on 19/03/2019.

Table 6 Margin and viability

What is the amount of Margin/ commission received by FPS dealer in last month on following? Total margin received in a month (Rs) S.N. PDS items FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 NFSA foodgrains 11779 2400 8400 2400 0 2 Kerosene 1176 1465 1440 907 0 3 Salt 120 78 81 46 0 Total 13075 3943 9921 3353 0 What is the income realised by FPS dealer 7 4000 1200 2000 1400 2000 from sale of gunny bag last month? What is the income/ profit (after cost) 8 realised by FPS dealer in 0 0 0 0 0 last month through ICDS/MDM operations? e-iz- esa 'kkldh; mfpr ewY; dh nwdkuksa dk ykHk fu/kkZfjr gS 1- xzkeh.k 'kkldh; mfpr ewY; dh nwdkuksa dks 8400 :i;s izfr nqdku blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA 2- 'kgjh 'kkldh; mfpr ewY; dh nwdkuksa ij -70 iSls izfr fdyksxzke vukt ij blds vfrfjDr dsjkslhu dk deh'ku 1-05 iSls izfr yhVj ,oa ued ij izfr fdyksxzke -12 iSlsA

Table 6.1 (FPS 1) Margin and viability II

Table 6.2 (FPS 2) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

93 Table 6.3 (FPS 3) Margin and viability II

Table 6.4 (FPS 4) Margin and viability II

94 Table 6.5 (FPS 5) Margin and viability II

Does the FPS dealer also performs Yes=1 If yes, If no,, whether any of the following roles. No=2 amount of FPS dealer is Profit interested in S.N. realized last taking-up the month (after activity? cost) Yes = 1 /No= 2/ Not sure=3 1 Banking Correspondent 2 - 2 2 Common Service Centre(CSC) Agent 2 - 2 Seller of Non-PDS Item (Procured by 3 2 - 1 State Government) Seller of Non-PDS item (Procured by 4 2 - 2 FPS dealer/ dealers association etc.) Seller of Non-PDS items (through PPP 5 2 - 2 model)

95 Table 7 Expenditure incurred by FPS dealer

Details of the monthly expenditure incurred by the dealer (in Rs.) last month S.N. Details FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 1 Salaries 8000 7725 8000 7705 0 2 Rent 2400 0 0 0 800 3 Electricity/ maintenance 300 0 0 0 0 4 Internet/ Data connectivity 150 150 150 150 150 rqykoVh ,oa LVs'kujh 5 Others specify 5300 300 1300 2150 200 6 Total monthly expenditure 16150 8175 9450 10005 1050 How much funds are required to be deposited by the FPS dealer to 7 the department to procure 38621 0 56077 0 0 monthly entitlements during last month? Details of one-time expenses incurred by the dealer on following items, if any ePoS 8 Govt. Govt. Govt. Govt. Govt. Device/Laptop/Desktop/Printer 9 Electronic Weighing Scale 13000 8000 5000 8000 6000 10 Finger Print Scanner/IRIS device Nil Nil Nil Nil Nil Others (Specify) Kerosene Dram 11 6500 2500 3800 2200 2000 Etc. 12 Total one-time expenses 19500 10500 8800 10200 8000 e-iz- esa 'kkldh; mfpr ewY; dh nwdkus viuk dfe'ku igys ls gh fudkydj MªkQV cuokrh gSA lgdkjh laLFkk }kjk lapkfyr 'kkldh; mfpr ewY; dh nwdkuksa dks lkeku ØsMhV ij fn;k tkrk gSA

96 Table 8 Transparency at FPS

Is there space/ notice board available in the Fair Price Shop for prominent display of required information? Are the following displayed at the S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 ration shop? Samples of PDS foodgrains for 1 No No No No No distribution 2 Opening and closing times of FPS Yes Yes Yes Yes Yes Monthly entitlement of PHH & AAY 3 Yes Yes No Yes Yes category Retail issue price per kg for PHH & 4 Yes Yes Yes Yes Yes AAY category Total number of PHH & AAY 5 Yes No Yes No No households/ beneficiaries List of names of PHH and AAY 6 No No No No No beneficiaries Quantity of commodities received, 7 Yes No No Yes No distributed & in stock, Toll free helpline number 1967/ 8 Yes Yes Yes Yes Yes 1800 series Name and contact details of vigilance 9 Yes Yes Yes Yes Yes committee members Contact details of Authority for 10 lodging complaints/ redressal of No Yes Yes Yes No grievances Are the following maintained In FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 the shop 1 Stock register Yes Yes Yes Yes Yes 2 Category of commodity-wise records Yes Yes Yes Yes Yes 3 Register of beneficiaries Yes Yes Yes Yes Yes 4 Register of sales Yes Yes Yes Yes Yes

97 FPS LEVEL VIGILANCE COMMITTEE SCHEDULE Name of the State/UT Madhya Pradesh District_Katni

Table 1 Profile

FPS S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Information Rural or Urban 1 Urban Rural Rural Rural Rural area FPS Ravindra Registered FPS Khamria FPS FPS Devsari 2 name of Fair Nath FPS Katria No. 1 Pansokhar Indore Price Shop Taigore Ward Name of the 3 Katni Katni Katni Katni Katni district Name of the Block/ Town/ Vijayraghav 4 Municipal Katni Dhimarkheda Rithi Badwara Corporation garh etc. Ravindra Gram Village Name of the Nath Village Panchayat 5 Village Katria Khamria No. village/ ward Taigore Pansokhar Devsari 1 Ward Indore Number of Fair 6 4207051 4206060 4204012 4202035 4203142 Price Shop

Table 2 Formation of Vigilance Committee

Formation of S.N. Vigilance FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Committee When was the 1 current vigilance February 2016-17 committee formed? Who select the dsUnz ljdkj vkSj jkT; ljdkj ds fu;ekuqlkj budk p;u fd;k vigilance 2 committee tkrk gSA members? How many members are there 3 10 11 9 10 10 in the vigilance committee? Does the vigilance committee has 4 representation Yes/No Yes/No Yes/No Yes/No Yes/No from following groups? 4 A Local authorities. Yes Yes Yes Yes Yes 4 B Women member Yes Yes Yes Yes Yes Member from 4 C Yes Yes Yes Yes Yes Scheduled Castes Member from 4 D Yes Yes No Yes Yes Scheduled Tribes, Destitute or Person 4 E No No No No No with disability

Table 3 Awareness and training of Vigilance Committee

Awareness and training of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Did the VC members attend any 1 No No No No No training program? 2 If yes, where? NA NA NA NA NA Are the member/ members aware of 1 = Yes 1 = Yes 1 = Yes 1 = Yes 1 = Yes 3 the following? 2 = No 2 = No 2 = No 2 = No 2 = No A Opening and closing times of FPS 1 1 1 1 1 Monthly entitlement of PHH & AAY B category 1 1 1 1 1 Retail issue price per kg for PHH & AAY C category 1 1 1 1 1 Inclusion / exclusion criteria for PHH & D AAY households 1 1 1 1 1 E Procedure for applying for new ration card 1 1 1 1 1 SMS alert service about arrival of F foodgrains at FPS 2 2 2 1 1 Procedure for making changes in ration G card/ applying for duplicate ration card 1 1 1 1 1 Toll free helpline number 1967/ 1800 H series for lodging complaints/redressal of 1 1 1 1 1 grievances Requirement to display the list of name I PHH and AAY beneficiaries 2 2 1 1 2 Requirement to display Quantity of J commodities received, distributed & in 2 2 2 1 2 stock at FPS Provision to make written complaint to K DGRO by VC members? 2 2 2 1 2 Power of VC members to monitor the L functioning of FPS and implementation of 1 2 2 2 2 NFSA Power of VC members to monitor the M foodgrain allocation at FPS/ receipt of 1 1 1 1 1 foodgrains by FPS dealer Required composition of Vigilance N committee 2 2 1 2 2 Requirement to hold meeting at least once O in a quarter 1 2 1 2 2 Requirement to maintain minutes of P meetings of VC meetings 2 2 2 2 1 NA – Not Applicable

Table 4

Functioning of Vigilance Committee

100 Functioning of S.N. FPS 1 FPS 2 FPS 3 FPS 4 FPS 5 Vigilance Committee Whether vigilance Yes, only No, none Yes, only Yes, only Yes, only committee members some of the some some some 1 received SMS alert on arrival of foodgrains members members members members members during last month? received received received received received Whether vigilance committee members No, none No, none No, none No, none No, none received a copy of of the of the of the of the of the 2 foodgrain allocation members members members members members order made to the FPS received received received received received during last month? In past six months, Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 Yes, 1- 3 3 have the VC members times times times times times held any meetings? How many members 4 were present in last 5 6 7 6 5 meeting? Where is the records of lkjs fjdkMZ lsYlesu ds ikl j[ks tkrs gS 5 minutes of meeting FPS kept? Have they ever informed to DGRO 6 No No No No No about any violation/ malpractice in written? If yes, what was the 7 NA NA NA NA NA outcome? Members Members Members Members Members are not able are not able are not able are not able are not able If no, what was the 8 to find time to find time to find time to find time to find time reason? tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh tkx:drk dh deh deh deh deh deh Have they ever raised issues related to 9 No No No No No irregularity at FPS to any other authority?

101 SCHEDULE FOR DISTRICT LEVEL GODOWNS

Table - 1

S.No. GODOWNS GODOWNS GODOWNS Details Dhar Damoh Katni 1 Name of Godowns Dhar Damoh Katni 2 Who maintains the M.P. State civil M.P. State civil M.P. State civil godown supplies corporation supplies corporation supplies corporation 3 Reason for delay in stock NA NA NA dispatch to FPS, if any? 4 Reason for delay in stock Delay in payment by Delay in payment by Delay in payment by dispatch to FPS, if any? FPS, FPS, FPS, 5 Number of Fair Price shops covered by the 178 232 168 godown 6 Number of months during last six months, when entire allocated quantity of 25 40 30 foodgrainscould not be lifted within the validity period? 7 Current monthly storage capacity of the godown 18,760 MT 31,000 MT 5,000 MT (tonnes) 8 Adequacy of the storage More than two One Month More than two capacity to meet the months requirement requirement months requirement monthly requirement 9 If enough space for xksnke fdjk;s ls xksnke fdjk;s ls xksnke fdjk;s ls storage of food grains is ysrs gSA ysrs gSA ysrs gSA not available, how do you manage?

102 Table – 2

Issues related with Godowns

S.No. Issues related with Godowns Dhar Damoh Katni 1. Is the supply chain application deployed in the Godown? Yes Yes Yes 2. Did the Godown staff attend any training on supply chain Yes Yes No application? 3. Were they provided with any user manual? No Yes No 4. Whether stock position &movement of foodgrains is captured Yes* Yes* Yes* online? Are they automated? 5. Stock position of godowns- Opening balance, Receipt, dispatch Yes* Yes* Yes* and closing balance. 6. Movement of foodgrains- Delivery Orders, Release Orders, Yes* Yes* Yes* Truck Challans, Gate Passes, 7. Payment flow from FPS/ payment acknowledgement Yes* Yes* Yes* 8. SMS alert service about arrival of foodgrains at FPS Yes No No 9. Is optimal route mapping done for all the FPSs? Yes Yes Yes 10. Is the foodgrains weighed at godown with electronic weigh Yes Yes No bridge linked to online system? 11. Is the foodgrains delivered to FPSs weighed using FPS level No No NA electronic weighing machine linked to ePoS? 12. Has there been any instances of diversion/black marketing of No No No foodgrains from the Godown in last one year? 13. Whether Stock position of godowns- Opening balance, No No No these Receipt, dispatch and closing balance. 14. reports Movement of foodgrains- Delivery Orders, Release No No No are in Orders, Truck Challans, Gate Passes, public 15. Report on SMS alert service about arrival of No No No domain? foodgrains at FPS * Information not in public domain.

103

Dhar

Arrival and dispatch of stocks in last two month (to be filled in based on MIS reports).

104

Damoh

Arrival and dispatch of stocks in last two month (to be filled in based on MIS reports).

105 Katni

Arrival and dispatch of stocks in last two month (to be filled in based on MIS reports).

106

Snapshots – Dhar

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121 Snapshots - Damoh

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

Snapshots - Katni

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

156

157