VIPedge® Cloud-based Unified Communications Enterprise-quality business communications without Key Features • Complete business telephone features • Unified Communications across multiple having to purchase, install devices enables your mobile workforce • Voice mail with Unified Messaging and maintain phone • Secure cloud service system equipment on-site

• Is your company looking to save money on local, long Whether you want to reduce capital expenses, free distance and international phone service? your IT talent from running the office phone system • Is your organization planning to upgrade an aging phone or open the door to a new way of working through IP system to gain the advantages of IP communications? communications, VIPedge is the answer and will help • Are you looking for an alternative to purchasing and you streamline your operation, vastly improve employee installing telephony equipment and dealing with the ongoing productivity and allow you to deliver far better service to administration and maintenance that follows? your customers. • Do you have a growing business that needs the flexibility to add new users on-demand or quickly get new locations up and running? Unified Communications for Every User • Do you want consistency and continuity across a network VIPedge delivers a comprehensive feature suite based of locations, regardless of the deployment—in the cloud, on on Mitel’s 135+ years of industry experience—all the your premises, or a hybrid of both solution types? communication tools a business needs to communicate • Do you need a built-in survivability solution that ensures communications continue during outages? effectively, including:

• Would you like to easily take advantage of the latest business • Complete business telephone features, such as Caller applications and emerging innovations by simply subscribing ID, hold, transfer, park/pick-up, speed dial, conference, to these as-a-service? intercom, paging, and hundreds of other IPedge phone features (see full feature table). If you answered yes to any of the questions above, your • Unified Communications that enables a smartphone, tablet, organization can benefit from Mitel’s VIPedge cloud- desktop or laptop computer to operate like an extension based unified communications solution that delivers all of the phone system, with single number reach, click-to- the functionality of the award-winning IPedge® system dial, federated presence, group instant messaging and as a convenient, pay-as-you-go monthly service. consolidated call and IM history stored in the cloud. HTML5 technology enables code portability across devices so that VIPedge offers complete call handling and call control features and functionality are identical on every device type. features, unified messaging, sophisticated unified • Voice mail with Unified Messaging, with standard voice mail and auto attendant features, voice mail access from an email communications and advanced mobility—a full suite of inbox, message notifications, soft key navigation of mailbox IP business communications without the need to buy, menus and the Follow Me feature for flexible call control. install or maintain any phone system equipment on-site. Mobilize Your Workforce Mix and Match Deployments— VIPedge® supports the same high-quality Mitel endpoint the Hybrid Cloud devices as the IPedge® system, including the IP5000- CLOUD CONVENIENCE series desk telephones (IP5131-SDL, IP5531-SDL and With the VIPedge cloud service, Mitel handles the IP5631-SDL) and the SIP-based IP4100 DECT wireless secure data center infrastructure and the phone system handsets for roaming around the building or campus. servers that deliver the central intelligence of the In addition, UC client softphone support allows mobile communications system. All you need to have on-site is devices, Windows® PC and Mac® computers to function an enterprise-quality router, user endpoint devices and like any other extension on the system. the local area network (LAN) to connect those devices

SMARTPHONE AND TABLET INTEGRATION to the IP network. There is no need to worry about powering, maintaining or updating a phone system Workers on-the-go will be able to use select Apple® and server. Mitel takes care of all that in the cloud, and you Android™ smartphones and tablets as office extensions, always benefit from the latest firmware, software and displaying their office extension in the Caller ID for features. ‘single number reach’ whether you are in or out of the office. In addition to accessing Mitel calling features, the HYBRID NETWORKING mobile device client also synchronizes with the contact You can flexibly mix and match cloud and premises list from the Mitel phone system and enables access to solutions according to the needs of your organization. more advanced real-time communications like viewing Deploy an IPedge business phone system on some presence status information and exchanging Instant sites, while subscribing to the VIPedge cloud service at Messages, even with colleagues external to the system. other locations, or create a hybrid network with feature

DESK PHONE PAIRING transparency and common Unified Messaging and Unified Communications applications across all locations. Call control pairing between the UC client and Mitel’s Since both solutions are based on same software core, IP5000 desk phones lets you control the desk phone using you use the same phones and UC clients and the same your smartphone or tablet. For example, you can dial feature-rich functionality whether you choose a cloud, from your mobile device, but pick up the call on your desk premises or hybrid deployment— this is maximum phone. This desk phone pairing is just one of the advanced investment protection. capabilities available to increase productivity and ensure efficiency and continuity when communicating with important colleagues and customers.

2 | Mitel VIPedge Features—Comprehensive and Complete Each VIPedge user license includes a comprehensive suite of call processing features, plus voice mail with unified messaging, Follow Me call routing, unified communications and mobile device integration. All of the features below are part of the VIPedge Business Standard User License.

UNIFIED COMMUNICATIONS • Enhanced 911 (E911) VOICE & UNIFIED MESSAGING • Call Control Features (via desktop, laptop • Feature Prompting with Softkeys • Ad-hoc Groups or mobile device) • Flexible Line Ringing • Archive Mailbox • Call Thru/Call Back • Flexible Numbering • Automatic Message Copy • Click-to-call • Handsfree Answerback • Call Queuing • Consolidated History (calls, IMs) • Headset • Call Record to Voice Mail • Contact List Synchronization • Hearing Aid Compatible • Call Screening • Contacts with Avatars • High Call Volume Buttons • Caller ID Routing • CRM and ACD Integration • Hold • Cancel Operation • Device Support (Android, iOS, Windows PC, • Hot Desking/IP User Mobility • Change Message Time Mac Computer) • Hot Dialing • Check Message Count • Instant Messaging (individual, group, • Line Buttons • Codec Support broadcast) • Live System Programming • Confidential Message • Microsoft® Outlook® Integration • Message Waiting • Delete Message • Multiple Device Login (3) • Multiple Call/Delayed Ringing • Direct Transfer to Voice Mailbox • One Number Reach • Music/Message On Hold • Distribution Groups • Pairing (UCedge™ client and • Off-Hook Call Announce • End Recording Key IP5000 phone) • Override • Envelope Information • Presence Indicators (telephony, • Paging • External Message Notification IM, location) • Privacy • First-time User Tutorial • Softphone • Repeat Last Number Dialed • Forward/Rewind • Visual Voice Mail • Ring Over Busy • Future Delivery • XMPP Federation (Microsoft Lync® Server) • Speed Dial • Hospitality Mailbox • Station Hunting • Integration with Email Clients CALL PROCESSING • Transfer Direct to Voice Mail • Mailbox Owner Language Selection • Account Codes • Uniform Call Distribution • Mailbox Time Zone • Advisory Messages • VLAN Tagging • Message Call Back • Alarm Notification • Voice or Tone Signaling • Message Cascading • Alternate Answer Point • Volume Control • Message Delete Confirmation • Automatic Busy Redial • Message Waiting Confirmation • Automatic Callback AUTOMATED ATTENDANT • Messaging as an IMAP or POP Server • Automatic Line Selection • Departments • Notification of Non-receipt • Call Completion • Department Partitioning • Park and Page • Call Forward (system or station level) • Department Time Zone • Pause Message • Call History • Directory Assistance • Personal Assistant • Call Park • Do Not Disturb • Personal Automated Attendant • Call Pickup • Follow-Me • Play New Message Automatically • Call Transfer • Follow-Me Connect Verification • Priority Message • Call Waiting • Follow-Me Record to Mailbox • Programmable Menu Timeout • Caller Identification • Follow-Me Transfer Back • Redirecting Messages • Camp On • Holiday / Date-based Greeting • Retrieve Deleted Messages • Class of Service • No Response Destination • Return Receipt • Conference (8 parties) • Operation Mode • Review Saved Messages • Day/Night Mode • Single-Digit Dialing • Speed Control • Dial Directory • Time Of Day Greeting • Soft Key Control of Voice Mail • Dialed Number Identification Service • Subscriber Menu • Direct Inward Dialing • System and Department Language • Direct Station Selection Selection • Directory Numbers • Variable Extension Length • Distinctive LED Indicator • Variable Mailbox Length • Distinctive Ringing • Voice Mail Call Monitor • Do Not Disturb • Volume Control • Emergency Call • Wake-up Call

Mitel | 3 ENTERPRISE MANAGEMENT Migrate to an on-site IPedge® system VIPedge uses the Enterprise Manager web-browser at any time administration tool to unify the programming of the call If your needs change or your business expands to the processing features, the messaging voice processing, and point that it makes economic sense to have your own IP the unified communications features. Since management phone system, you can easily migrate from the VIPedge® and administration are always accessible over the cloud service to an on-premises IPedge system. You will Internet, it is easy to log-in from any remote location. re-use the same Mitel endpoints, and users will not have Enterprise Manager is the same administration software to re-learn how to use the phone system. Cloud or on- used by IPedge, which creates a consistent and familiar premises, the choice is yours. customer experience across a hybrid network that includes both cloud and on-premises deployments. Count on Mitel and your Authorized Mitel Dealer Security and Survivability Mitel’s VIPedge cloud-based telephone solution is As a cloud service, VIPedge is protected by data center available via Authorized Mitel Dealers nationwide. survivability, security and controls that far surpass what a typical business can provide on-site. The VIPedge Let Mitel deliver the phone system server intelligence solution is housed in a major data center with redundant, while your Authorized Mitel Dealer manages your system dedicated connections to Tier 1 Internet backbones. configuration, management and maintenance through The 24/7/365 network control and operations center is a secure web interface. All you have to do is answer the built as a “building within a building” to minimize the risk phone and run the business. of natural disasters. If the data circuit in the local office To find out more, contact your Authorized Mitel Dealer should fail, calls will still reach users’ mobile phones or today: mitel.com. other devices via the Follow Me feature.

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