Citizenship Report Europe, Middle East and Africa
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Microsoft Corporation North Africa and Middle East Partner organisations: One Microsoft Way Microsoft Bilgisayar Yazilim (Turkey) Redmond, WA 98052–6399 Hizmetleri Limited Sirketi UNHCR USA Barbaros Plaza Is Merkezi www.unhcr.ch Phone: +1 425 882 8080 145-C, Kat 21 European Year of People with Disabilities www.microsoft.com Emirhan Caddesi www.eypd2003.org Dikilitas, Besiktas 80700 Istanbul CSR Europe Microsoft EMEA Turkey www.csreurope.org Coeur Défense, Tour B – 37e étage Phone: +90 212 258 5998 Business in the Community 100, Esplanade du Général de Gaulle Fax: +90 212 258 5954 www.bitc.org.uk 92932 Paris La Defense Cedex France European Academy of Business in Society Phone: +33 01 70 99 10 00 Sub Sahara Africa www.eabis.org www.microsoft.com/emea Microsoft (S.A.) Limited The Prince of Wales International Business Leaders Forum www.iblf.org Mailing Address: Eastern Europe PO Box 5817 Microsoft Deutschland GmbH Rivonia 2128 Konrad-Zuse-Strasse 1 South Africa 85716 Unterschleissheim (Munich) Germany Physical Address: Phone: +49 89 3176 0 7 Naivasha Road Fax: +49 89 3176 1000 Sunninghill 2157 South Africa Local phone: 0860 22 5567 International phone: +27 11 257 0000 Fax: +27 11 257 0257 Citizenship Report Europe, Middle East and Africa Responsible Leadership | Customers and Partners | People | Environment | Communities 2004 © 2004 Microsoft Corporation. All rights reserved. Microsoft, bCentral, ClearType, Great Plains, Hotmail, MSDN, MSN, Navision, Visio, Visual Studio, Windows, Windows Media, Windows Server and Xbox are either registered trademarks or trademarks of Microsoft Corporation, Great Plains Software, Inc., Microsoft Business Solutions ApS or their affiliates in the United States and/or other countries. Great Plains Software, Inc., and Microsoft Business Solutions ApS are subsidiaries of Microsoft Corporation. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Printed using vegetable-based inks on paper containing 40% post-consumer waste and 60% from a sustainable source. fax: +32 2 550 06 11 06 550 2 +32 fax: email: [email protected] email: Affairs programmes: Affairs To contact Microsoft EMEA about our CSR and Community Community and CSR our about EMEA Microsoft contact To of our employees and other stakeholders. stakeholders. other and employees our of participation the with forward moving to committed contents of this report. report. this of contents Responsibility is an on-going journey. And we are are we And journey. on-going an is Responsibility regular basis and we welcome comments and feedback on the the on feedback and comments welcome we and basis regular At Microsoft we are well aware that Corporate Social Social Corporate that aware well are we Microsoft At We plan to update and expand our Citizenship reporting on a a on reporting Citizenship our expand and update to plan We Contents Microsoft EMEA Citizenship Report Page 1 “It takes more than great products to make a great company” Introduction, Chairman and CEO 2 Bill Gates, Chairman of the Board and Chief Software Architect, Microsoft Introduction, CEO Microsoft EMEA 3 “Amazing things happen when skills and resources are shared Company Overview 4 in partnership to empower people to realise their potential” 1 Responsible Leadership 10 Jean-Philippe Courtois, Chief Executive Officer, Microsoft EMEA Senior Vice President, Microsoft Corporation 2 Our Customers and Partners 18 3 People at Microsoft 30 4 Environmental Issues 34 5 In the Community 38 An online version of this report is available for download at: www.microsoft.com/emea Page 2 Microsoft EMEA Citizenship Report Introduction, Chairman and CEO Microsoft Corporation Introduction, CEO Microsoft EMEA Microsoft EMEA Citizenship Report Page 3 We see this report as an opportunity to share how we view our roles and responsibilities as a global industry leader and corporate citizen, and to enhance our communication with our many stakeholders about the Microsoft operates in over 55 countries across Europe, Middle East and Africa – the EMEA region, working with local partners in the government, industry and society at way we fulfil them. In this overview, you may discover large to empower people, businesses and communities to realise their potential. Our things you never knew about Microsoft – from how we presence in EMEA since 1982 has shown us the importance to our business of local partnership and collaboration, especially as a key means to learn from the region’s rich create innovative new technologies to how we empower cultural, linguistic, geographical and business diversity. people who have disabilities, and from how we support We are proud to work in EMEA as a group of companies employing more than 12,000 and advance open technology standards to how we people and a partnership channel for 400,000 software developers, 280,000 resellers strengthen communities worldwide. and millions of small and medium sized enterprise customers. We are convinced that when the company aligns its efforts to respond to shareholders’ expectations with its Microsoft’s mission is to enable people Our business is built on relationships – programme and activity highlighted commitment to deliver societal value, the net result is a strong strategy for sustainable and businesses throughout the world to with our customers, partners, investors, here is active and on-going. We look growth and innovation. realise their full potential. It is grounded and employees, and with the many forward to continuing to make a lasting in six core values that are the foundation countries and communities around the difference in the lives we touch and the We believe that corporate citizenship can be an asset for shared efforts to address the of our business, and expresses our world where we live and work. These communities where we do business, and big challenges and opportunities of our times. In EMEA these include the enlarge- conviction that it takes more than great relationships are crucial to us, and they to empowering more people who – ment of the European Union (EU) and the EU Lisbon goals for enhancing European products to make a great company. We depend on the choices we make and the because of age, geography, physical competitiveness and inclusiveness; the New African Partnership for Development believe that our mission, although actions we take every day – as a disability, or economic barriers – could (NEPAD); and the development goals of the Middle East under the broader banner of ambitious, is achievable. But we also company and as individuals. We are not otherwise reap the benefits of the United Nations Millennium Development Goals. Education, IT life-long learning and know that we can’t do it alone. committed to keeping those technology. We also aim to do even participation in the information society are key enablers of these development goals. relationships strong and healthy by more to deliver the best value for our As a company that recognises its role in society we want to contribute to the evolution communicating openly about our customers and partners; to increase our of the Corporate and Social Responsibility (CSR) debate in the region and welcome business practices, being transparent transparency as a company; to make the platforms for dialogue such as the EU Multi-Stakeholder Forum, to which we aim to At Microsoft our approach to citizenship about our performance, and remaining Internet a safe and trustworthy contribute. encompasses four major areas: accountable for our conduct. environment for everyone; to limit our Integrity in our own business policies, environmental impact and conserve In this report you will find examples of how we are putting our values and mission into practises and processes As Microsoft has grown as a company, natural resources; and to provide an practice in the EMEA region and how we envision doing so in the future. From our work Responsible IT leadership in contributing we have learned a lot about what it takes outstanding work environment for our with children in Lebanon and public education authorities in Jordan and Namibia, to to a sustainable information society for all to build trust and keep it, to earn respect employees. disabled adults in the Czech Republic and the United Kingdom, with the United Nations Mutual engagement with our staff on work- and return it, and to create the kind of High Commission for Refugees internationally and NEPAD in Africa, our partnerships place issues and our environmental impact business environment that inspires We are unceasingly optimistic about the demonstrate the empowering nature of technology both economically and socially for Partnerships for sustainable IT solutions successful partnerships and collabor- future of technology and the positive the communities, and for Microsoft employees. with educational institutions, civil society, ation. We know that our decisions have things it can do for people worldwide. and local communities. significant ramifications for other And while we’re proud of what we’ve Corporate citizenship is a journey not a destination. This report on our activities in companies and for people and accomplished, we’re even more excited EMEA, like our global report, is a marker on our journey. We are committed to continue Steve Ballmer Bill Gates communities worldwide. We take that about the opportunities that lie ahead our initial efforts in an open, inclusive and transparent way. We look forward to your Chief Executive Chairman and responsibility very seriously.