Ushering 2018 with Prayer

Jan / Feb 2018 Issue 14

Being Frank about Fraud

What gets reported, gets addressed

Vacationing on a budget

Ushering 2018 with Prayer “The Sand Ceremony” : On Friday January 19, we came together as a corporate family to give thanks to the Almighty for his bountiful blessings at our Second Annual Interfaith Thanksgiving Service. Within our service, a Sand Ceremony was done to symbolize and celebrate our diversity and unity. While each of us is unique as a grain of sand, together we form the foundation of our organization,Quest all embodying 14 I Jan/Feb our 2018 theme this year “We though many form one body.” 1 Editoral What’s Inside Core Values 2 Our Diversity is our strength 4 Interfaith Thanksgiving Service (North, South and Tobago) 6 Interfaith Thanksgiving Service (Ghana)

Core Values 8 Winners of the 7 Essentials of Customer Service Excellence 10 TEAM RBBB …. Celebrating Hard Work & Excellence Our Diversity is our Strength 12 being Frank about Fraud By Anna-María García Brooks Our universe is entirely characterized by that idolize individualism and competition, General Manager, Group Human Resources diversity; from the multitude of planets that instead of collaboration and unity. 14 Detecting workplace theft: Sound the Alarm make up our solar system, to the plethora hen you think of the word of flora and fauna species that occupy the I mentioned evolution as being a charac- “Diversity” what comes earth. We are constantly being reminded of teristic of my perfect utopia. Evolution to mind…? the glorious diversity that is stitched into however requires us to have the courage Health & Safety the fabric of the world we inhabit. We are to embrace diversity and not cower behind Personally, I envision a fortunate enough to live in a colorful coun- walls of ignorance and fear. Fear of what 16 What gets reported gets addressed Wutopia lawed by togeth- try, overflowing with people of various re- we don’t understand. Fear of what we can- erness, evolution and inclusion. A haven ligions, traditions and lifestyles. Yet we can not control. The full scope of what we have adorned with a mosaic of differences. Not still come together in solidarity to share a control over can be embraced by a circle differences in the traditional sense, but a meal, to share a laugh and the occasional that spans the length of our arms. What COMPLIANCE CORNER medley of faces, beliefs, dimensions and Palance. this means is although we may not under- Credits backgrounds. stand something someone else does; that 17 Compliance Training I recently came across the simple phrase “I doesn’t make it wrong; we have the power am what I am because of who we all are”; it to change everything we think, feel or do Editor-in-Chief was almost a serendipitous discovery. The in response to that which we don’t under- Anna-Maria Garcia-Brooks profoundness of this phrase might easily stand. We just need to be brave enough. Talent Hub be overlooked because it is veiled in hu- Editor mility and unsophistication. However, this For the past 181 years Republic Bank 18 Calypso Ruction Trixie Davis diamond in the rough holds the algorithm has been the leading financial institution Employee Engagement Analyst to a perfect world. In its simplest form, it throughout the Caribbean region, not out speaks to our interconnectedness and the of luck, but because we had the courage idea that community forms the building to embrace and welcome diversity. Our Writers blocks of society. Community that stands universal bonds traverse the latitude and Spotlight on you Adanma Graham, Clerical Assistant II firms on the pillars of diversity. We belong longitude of our twin island republic and Adrian Stephen, Regional HSE Specialist to each other; regardless of our idiosyncra- beyond. This invisible thread ties our or- 20 Ringing in the New Years – Suriname style Cindy Dooprajh, Recruitment Officer sies, we participate in each other’s creation ganization together regardless of culture, 21 Republic Bank (Grenada) hosts staff Kids Christmas Party Janice King, Brand & Communications Officer as well as destruction. social standing, ethnicity or religion. Like Kadeisha Sylvester, Employee Engagement Officer the interlocking arrows that make up our Kimberly Francis, KYC / Risk Analyst In our recently held Interfaith Service, His logo, the “Link”, like two arms in warm 22 “Hope” featuring Launcelot Aqui Grace Archbishop Jason Gordon of Port of embrace, we believe in the power of unity, Kryslyn Williams, New Media Officer Spain stressed on the importance of recog- partnership, collaboration and friendship. It Launcelot Aqui, Senior Business Analyst nizing and embracing our differences in his is up to us to take this ideology beyond the Leslie Thompson, Management Associate homily. walls of our cubicles and offices and inject Health & Wellness Lorna Phillip, Service Quality Officer them into our societies, our communities 24 7 Day Breakfast Smoothie Challenge Nicole Phillip, Training Officer “Diversity doesn’t mean division−but and our homes. Renee Pierre, Clerical Assistant I often times we think of ourselves de- tached from one another” We must see ourselves in those 26 Vegan style Lunches – Bon Appetit Sandra Chase, Quality Assurance Analyst around us; we must see that our Sherwin Forte, Manager Gone are the days when state- strength is embedded in our dif- Stephanie Ramdhanie, Marketing Assistant I ments like “It takes a village to ferences and our differences are Suzette Ramadhar, Customer Care Official raise a child” or “Blood thicker what unite us. EDUCATION AND EMPOWERMENT Renee Pierre, Clerical Assistant than water” actually stood for something meaningful. The 28 10 Top Apps to Help you keep your New Year’s Resolutions Graphic Artist discord in our communities has now cultivated the perfect 30 #goals: 4 Tips on sticking to Job resolutions Warren Le Platte breeding ground for societies 32 Quiz: What is your Leadership Style? 34 Vacationing on a Budget 2 Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 2018 3 Interfaith Thanksgiving (North, South Service and Tobago)

4 Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 2018 5 RBL (Ghana) Thanksgiving Service

6 Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 2018 7 Core Values

7 Essentials of Customer Service Excellence This issue, emphasis will be placed on the core value, Customer Focus. We meet 3 employees who are exemplars of what it means to be customer focused and were recently recognized for their excellence in Customer Service. By Lorna Phillip & Suzette Ramadhar •Courtesy •Accuracy ty to rate the level of service disseminated through as the winner. the interaction while allowing us to measure our he Seven Service Elements form the •Care & Consideration •Professionalism overall service delivery as a Bank. How often are winners selected? foundation upon which our Service De- livery is based and shape the collective •Speed This Customer Care initiative allows staff mem- How are winners chosen? Winners are selected on a quarterly basis. touchstone around which our internal bers to be recognized for their outstanding efforts and external customer service revolves. •Follow-Up in demonstrating the elements with each customer The staff member must receive an excellent rating How many winners are there per quarter? service interaction. Customers complete feedback in each Service Element in order to qualify for en- TThe 7 Essentials of Customer Service Excellence •Knowledge forms based on the Seven Service Elements after in- try. The individual accumulating the largest amount There is one winner per region, therefore, there are are :- teracting with staff. This allows them the opportuni- of ‘excellent’ ratings within their region is selected three winners per quarter. Winners of the 7 Essentials of Customer Service Excellence

Customers are most likely to remember the direct interaction they Customer service is part of my everyday job, I enjoy what I do so it seems simple to me. By promoting customer service I exercise patience, “Customer service to me is about creating an experience by going have with us so we must be professional, knowledgeable and understanding and even the core values. The majority of my customers are above and beyond basic expectations. In my opinion it’s being warm understanding in order to meet their needs. elderly people so by exercising patience and understanding they will feel and polite to customers, showing concern and understanding, being more comfortable and trust me when I say this; they get flustered really fast. respectful while efficiently getting the task done. We all have potential In my view, good customer service is having thorough knowledge By always having a smile on my face, respecting every person even when they to deliver excellent customer service by being ourselves. Just believe of the products and services and being able to use that wealth of are irate and going the extra mile for the customer is my way of promoting in yourself.” I promote customer service by being prompt and efficient knowledge to positively impact my customers. customer service. in getting customer transactions done in a pleasant manner making the customer feel valued. It’s being attentive, passionate, understanding, Whether its online banking, credit cards, new accounts etc, having all round knowledge about caring and being able to provide the best Once a customer came in urgently needing the banks products and services is essential for cash but didn’t have sufficient funds service so as to meet the needs of the providing excellent customer service. Personally, available in his account at the time customer as well as to keep the business having a great attitude towards a customer is as however had funds being held yet to flowing in a profitable direction. little as a smile which can have a huge impact, as be released for prior cheque deposits. it gives a great first impression and the customer To promote good customer service I’ll feels comfortable doing business. After the customer genuinely ensure my co-workers work together as a In any customer service position being friendly explained his plea to me as to why he team to deliver exceptional service. and patient is also very important. Following up needed cash I was able to speak to my and being efficient makes the customer feel that supervisor who was then able to speak Always being proactive so that I can they are your number one priority because they value to the relevant persons in authority who exceed my customer’s expectations. an expeditious and informed response. knew the customer allowing for paying against the hold of funds. The It means making customers my number My number one priority is customer customer was so appreciative one priority. satisfaction; I am dedicated to providing of my actions he couldn’t stop the best customer service throughout speaking of how grateful he Republic Bank so they would realize that felt. — Leela Deosaran, we are without a doubt the One. Service Excellence Star — Taveeta Mahabir, — Kyle Alleyne, Service Excellence Star Service Excellence Star

8 Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 2018 9 Core Values Managing Director and CEO, Mr Anthony Clerk (at right) presents the Branch of the Year Award to Manager, Retail Services Adam Waterman and (at left) Basil Clarke, Sales Officer from the Wildey Branch.

Kareem Manning, Analyst, Commercial Credit seen here receiving his Spirit of Republic Award from Managing Director and CEO, Mr Anthony Clerk.

for your dedication to our Core Values, outstand- Staff enjoying the Vibes. … Celebrating Hard Work and Excellence ing performance, excellent punctuality and attendance, and willingness to go t was an all-white affair when most popular soca artistes on island in- gy adjudged the most outstanding team beyond the call of duty in pursuit of de- Team RBBB and guests gath- cluding the ever popular Lil Rick, Peter members. partmental goals – are indeed worthy of ered to celebrate the end of the Ram, Lead Pipe and Saddis and RBBB’s the recognition and reward which you year and each other at the annual very own in house calypsonian Edison For the second year in a row, RBBB’s have received,” stated Clerk. Staff Party and Managing Direc- “Flexi” Jones. Wildey Branch and Human Resources tor’s Spirit of Republic Awards held at both demonstrated that outstanding ser- Other Sprit of Republic award nominees I The highlight of the evening, the Man- vice requires commitment and dedica- included: Roger Griffith, Review Clerk, the picturesque Mahogany Ridge. The Banking Operations; LaToya Crawford, Sheldon Herman, event was not just about good food and aging Director’s Spirit of Republic tion winning the Branch and Unit of the Senior Database good vibes as staff took the time to sa- Awards was a salute to service excel- Year Awards respectively. Accounting Officer, Administration; Administrator, lute colleagues who excelled during the lence. Individual awards for the most Anthea Brathwaite, Bureau Teller, Air- Information Tech- year. outstanding Employees of the Year were Managing Director and CEO, Mr. An- port Branch; Letisha Worrell, Senior nology Department presented in two categories recognis- thony Clerk congratulated the winners, Analyst, Commercial Credit; Ndomo receives his Spirit Beautifully attired ladies and dapperly ing both management and non-man- encouraging them to continue to lead by Sobers, Network Analyst, of Republic Award dressed men were dazzling under the agement level employees with Kareem example and to reflect the Bank’s Core Information Technology; from Managing Values. “The staff of Republic Bank Director and CEO, black lights which caused the entire Manning, Analyst, Commercial Credit and Dorinda Worrell, Senior Mr Anthony Clerk. venue to glow from a distance. Live en- and Sheldon Herman, Senior Database are our most significant asset and em- Retail Relationship Officer, tertainment was provided by some of the Administrator, Information Technolo- ployees such as yourselves – nominated Loan Delivery Centre.

10Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201811 Core Values This Episode n this issue, we will discuss sure that our core values and ethics are Principles. This, combined with our un- the importance of ethics imparted early on. Quite often, we miss derstanding of what motivates people to and one of our core values, this opportunity to coach and guide by commit fraud and appropriate internal integrity, which we believe believing that new entrants come to us controls to minimize opportunity, can Being Frank are also important tools in with a full understanding of our core lead to a reduction in overall fraud risk. fraudI deterrence. values. In reality, they do not. They have their own reference points and it really Remember employees have a choice. The Fraud Triangle depends on us as managers, supervisors They can choose to ignore fraud and and peers to teach and lead by example. abuse, rationalize or justify dishonest Let’s not forget however, that trian- The Association of Certified Fraud Ex- actions, speak up, or blow the whistle. gles do have three sides. So while it aminers refers to this as setting the proper Despite management having the best of is important to minimise opportuni- tone from the top. intentions and in spite of having a Code ty by having effective internal con- of Ethics, until we all get on board and about Fraud trols, it is equally important to create Ethics is defined as a group of moral breathe life into it, the risk of fraud will an environment in which people are principles, standards of behavior, or remain high. We must all be interested in encouraged to do the right thing (ra- set of values regarding proper conduct stopping fraud and we all have an ethical tionalisation stripping). Perhaps we in the workplace. It differs from mor- responsibility to report all instances of do not spend enough time countering als in that ethics are written codes as fraud or abuse. the human inclination to rationalise opposed to morals which are generally or justify unethical behaviour. Re- unwritten. In conclusion, let’s provide some guid- member, rationalisations are pure per- ance. ceptions, convenient perceptions even, The bank has its Ethics and Operating that distort reality in order to align with Principles and its purpose is to describe What would you do when no one else our needs. as best as possible what the bank expects is looking? By Sherwin Forte of employees. The Ethics and Operating In my opinion, employees do what they Principles is not merely intended to be a If you are confused about how ethical or see their managers and peers do. Thus, reminder of the rules, i.e. what you can un-ethical a situation is, do the following through their own actions/example and and cannot do. It is more importantly, 5 point test. Ask yourself: coaching/mentoring of junior staff, man- intended to help us evaluate the appro- agers and senior staff can make a signifi- priateness of our behavior. And the best •Is it legal? Previously On cant contribution to fraud deterrence. people to bring the Ethics and Operating •Is it against company policy? Principles to life are the persons who Being Frank about Fraud… “Banking, I would argue, is the most have been part of the organisation, and heavily regulated industry in the world. •Could the action cause harm or loss to have embraced and lived the core values. anyone? e discussed fraud and its potential impact (financial Regulations don’t solve things. Su- It is a responsibility and a challenge that and reputational) on our organisation. We were also pervision solves things.” Wilbur Ross managers and senior staff must accept if introduced to what has now become known as the •Could it appear to others that your judg- the battle against fraud in our organisa- fraud triangle, the combination of factors which seeks ment has been compromised? tion is to be won. to explain why people commit fraud: Supervision is the function by which •If someone saw you, how would you management scrutinizes the work and W Simply issuing the Code and expecting feel? Motivation / Pressure performance of staff. It also provides a new entrants to read and comply with check that staff are performing to meet Opportunity and, them can be a recipe for disaster. Sea- Hope this helps if you are standards and in accordance with instruc- soned staff have a responsibility to en- ever faced with an ethical di- Rationalisation. tions. It is also a fantastic opportunity to sure that new employees understand the lemma. mould the minds of new entrants and en- spirit of the Bank’s Ethics and Operating When motivation, rationalisation and opportunity meet; when the cir- cumstances are favourable, anyone can be a fraudster. We also identified that employees are mostly good, honest people who sometimes get pressured into making poor decisions and end up com- mitting fraud. This motivation/pressure, we clarified, stemmed from what fraudsters perceive to be an unshareable financial problem. In essence, a fraudster is motivated by this unshareable financial need, rationalises or justifies the behaviour used to satisfy the need (theft) and awaits an opportunity.

12Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201813 Good morning Ms. Core Values Barbara, haven’t seen you for a while…hows Debbie?? Okay, how much you depositing this time?

She real good, she got $500 today all As last term..so I dear. just giving her a little money as a reward.

Here’s the receipt, have Why is she putting the a good day Ms B. Tell money aside instead Debbie I said hi. of in the till??? That can’t be good The SilentWhistle communication system is available to anyone needing to anonymously report business abuse and/or dishonesty. We encourage you to use this system to report any issues of suspicious behaviour or concerns, particularly regarding fraud.

Oh goshh thanks darling.

Sound the alarm!

14Quest 14 I Jan/Feb 2018 Health & Safety COMPLIACoreNCE CO ValuesRNER By Adrian Stephen on this standard, would mean that RBL accident notifications. would risk being in breach of OSH Ac- f we could borrow the famous phrase cident Notification timelines and be less The following guideline summarizes the coined by Peter Drucker, “What effective in unearthing the, “What, How updated procedures developed by the Gets Measured, Gets Done”, and and Why” accidents occur, thus reducing HSE Unit, to assist with the improvement adapt it to read, “What Gets Report- the likelihood in preventing an ensuing of Accident Notification compliance with ed Gets Solved”, this would speak adverse event. In this regard, it is now Occupational Safety and Health Act 2004 Ivolumes to us adjusting our approach to policy for all accidents/incidents and near and with Republic Bank’s policy require- accident reporting, so that the correspond- misses to be reported promptly and in ac- ments. ing information needed to promptly inves- cordance with HSE regulatory guidelines. tigate and implement correction measures This therefore means that in order to ini- Where an accident/incident occurs, all ap- is received a great deal sooner. Moreover, tiate a prompt and thorough accident in- plicable actions below shall be by enhancing our communication we vestigation the Bank now has to advance carried out immediately: could prioritize and improve the accident its accident communication protocol to reporting to OSH Agency and avoid pos- addressing all inconsistencies with regard sible citations and fines. By not improving to internal and regulatory requirements for

Adverse Events Action to be taken

• Immediately report to the Manager and/or relevant Supervisor Any accident / incident where death/ • Contact the respective emergency response provider /s critical injury OR medical attention • Trained onsite first aider to administer first aid is required OR the involved person is • Employ risk mitigation procedure if required unable to perform their usual work OR near miss event prejudicial to members • Ensure suitable arrangements are made to transport injured to the nearest of the public OR Dangerous Occurrence public health facility occurred • Ensure the scene/area/equipment etc. are secured and evidence preserved (OSH reportable – Legal Compliance) appropriately as far as is reasonably practicable. Compliance Corner: LIST OF ADVERSE EVENTS (ACCIDENTS/INCIDENTS)

For each of the following adverse events the respective communication protocol and document submission below must be followed to satisfy our legal obligation under the OSH Act 2004: Compliance Training • Death or Critical Injury 1 • Dangerous Occurrences 2 By Sandra Chase & Kimberly Francis Compliance Department continues to following new items will be added to • Medical Attention Incidents/Unable to Perform Normal Duties work on streamlining processes, creat- the site: he new fiscal has officially ing greater standardization within the 1 Critical Injury: as defined in OSH Act 2004 Part I, Section 4 begun. As we look forward Republic Group and ensuring that as •Case studies with “red flag” indicators 2 A Dangerous Occurrence is an unplanned and undesired event (incident) which has the potential to cause injury and to a favorable year we wish an institution we align to industry-wide which may or may not cause damage to property, equipment or the environment. to highlight the Anti-Money best practices. •Tips for completing Annual Reviews Laundering & Combatting of Financing of Terrorism (AML/CFT) FYI the following is a list of upcoming •Showcasing of Branches’/Unit’s T “Compliance wins” training that we are all required to com- projects: plete each fiscal. Here’s a brief check- •Articles from Compliance Officers list: •Revision of Zoologic AML courses •Plus much more! r Have you read and signed the •Revision of Branch Training modules AML/CFT Suspicious Transaction You can visit the Compliance Depart- Guide? •Roll out of AML/CFT training to Sub- sidiaries ment portal via the following link: http://republicconnect/CP/Pages/Com- Has your branch/unit completed r pliance.aspx Face-to–Face AML/CFT training? •Branch Compliance Officer training And remember, that you can submit any Remember that your branch/unit •Group Compliance Summit r questions/suggestions regarding your must submit the Quarterly Training As we continue to foster education in concerns/ideas to our email: compli- Return, along with copies of the the area of compliance, the recently [email protected], we signed training registers. “What gets reported, launched Compliance Department Por- are always happy to ‘hear’ What’s new on the horizon for Compli- tal would serve as a means of sharing from you. gets addressed” ance training 2018 valuable and practical information. The 16Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201817 TaleCoren tValues hub RUCTION KINGDOM By Renee Pierre this year’s competition. us all “she jammin’ still”. *Drumroll please* heights” for Ruction 2018. Well, it seems the sky’s the limit for “Soca Lissa”, and we anticipate her re- epublic Bank Limited has hosted its After some careful deliberation on the part of our In second place was first-time Ruction contest, Mr. In first place, taking home the gold for a third con- turn to the stage in 2019 to defend her title! annual Calypso Ruction competition judges, the results were in. Steven Gill aka “The Mighty IT” of the Group Hu- secutive year, was none other than Ms. Curlissa for the last 20 years with the objective man Resources Department. Steven, who also won “Soca Lissa” Charles of the High Street branch with On behalf of the Quest team we wish to congrat- of showing appreciation for its staff Coming in at third place was the energetic and styl- the titles of “Best Rookie” and “Most Humorous”, her composition of “We rightful place”. With an un- ulate all participants at this year’s event and we by giving them a platform to highlight ish Ms. Lindsay Hay from the Trust Services Di- owned the stage with his performance of ‘De Vic- precedented hat trick Curlissa has proven herself to look forward to welcoming both new and returning and demonstrate their many talents. This event has vision with her composition of ‘Freedom”, which es”. His piece stressed the importance of scanning be the Machel Montano of Ruction. She graced the contestants to the stage at next year’s competition. R also snagged the prize for “Best Road March”. Her aided in the establishment and fostering of a much all devices before inserting them into any computer stage donned in Republic blue and white and gave Let’s keep the Republic Bank flag flying high! needed balance of hard work and good fun through- piece struck a chord with all carnival lov- hardware. Steven’s performance was entertaining, a winning performance by which she reinforced the out the bank. The competition is held each year ers as it narrated the euphoric and jubilant comical and informative to say the least. We are reasons we deserve to be the number one financial See you all next year! during the carnival season and has become one of experience that is associated with the fes- pleased to acknowledge Steven’s accolades having institution of choice in the region. Our gold med- our core annual events and a part of the Republic tival of Carnival. Lindsay, who is no been a novice in the competition and faring against al champ also took home awards for “People’s Bank culture. On 26 January 2018, 11 of our tal- stranger to the ruction stage, came many veteran contestants. By the end of his perfor- Choice” and “Best Banking Tune”. Following her ented and spirited staff hit the stage back with a bang after sitting the mance one thing resonated with us all: “Scan it first, 2017 victory, Curlissa told Quest magazine that to vie for the gold at competition out in 2017, reminding scan it first!” her intentions were to “soar to higher

18Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201819 Core Values Republic Bank (Grenada) hosts staff Kids Christmas Party

hristmas is always annual Children’s Christmas Party. And a magical time for what a fun time they had!! Face painting, us adults…but even treasure hunting, bouncy castle, delightful more so for the little treats, pin-the-tail-on-the-donkey, and ones. They often lots of other games to delight them. Oh “Cwonder - is Santa for real? Well, for the what fun they had!” - Excerpt taken from children of Staff of Republic Bank, he Republic Bank’s Instagram page “Owru Yari” certainly was last Saturday at the Bank’s By Janice King

he end of the year celebra- tion, locally known as ‘Owru Yari’, is the best time of the year in Suriname! Right after the Christmas holidays, peo- Tple start looking forward to ‘Owru Yari’ by partying and shooting fire crackers in and around the city. Parties and events are being hosted all over the place, while people are happily celebrating the last days of the year. It is a tradition that the year is being closed on December 31st at 00.00 hrs, by shooting a “pagara” (firework) at home. In Suriname we believe that by doing so, all evil spirits are being expelled while the New Year is being welcomed.

On Friday, December 29, Republic Bank closed off the year with a spectacular end of the year street party at the Head Office. On this day, staff celebrates the end of the year with food, drinks and a lot of fun.

At 12:00 pm, Mr. Montague Mc Leod, Director Business Banking, lighted the “pagara”, after which the party officially started! A brassband entertained the staff and other invited guests, followed by the sound truck of the well-known band South South West. It was a nice and convivial way to close off the year.

20Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201821 Spotlight on you

by Launcelot Aqui

y earliest memories in- word wizards with unique writing styles. Sometimes, inspiration is ubiquitous, but this strong. / The stranger … clude a love for reading, we must have a bias for action. Life is not which I got from my Since my first book 23 years ago, I often an aleatory exercise, nor is hitch-hiking Hope (printed and Kindle formats) is father. He would often flirted with the thought of a second book on Serendipity’s shoulders, the noblest of available for sale on Amazon.com. Simply regale us with boyhood as my passion for literature remained un- endeavours. Instead, acknowledge your search for “Hope Lance Aqui” on Amazon. stories of passers-by stopping and listen- bridled. However, Procrastination kept talent (however hidden), make a realistic com or visit the link below. M feeding me the Ferris-wheel excuse that it ing to his recital of various literary works. resolution, set mileposts along the way Our home library was replete with all the was not worth the concomitant level of ef- and then focus your energies on reaching https://www.amazon.com/Hope-Lance- major classics, including: A Tale of Two fort. Notwithstanding, with the persistent the first milepost. Repeat for successive Aqui/dp/1979476241/ref=sr_1_1?s=- cities, Black Beauty, The Adventures of encouragement of a few friends, I eventu- mileposts. books&ie=UTF8&qid=1514481548&s- Sherlock Holmes and the complete works ally accomplished this milestone and pub- r=1-1&keywords=lance+aqui of Shakespeare. lished Hope in December 2017. The poems in Hope are cathartic and speak to having a bias for action and overcoming Remember, all is never truly I would often be found reading, than Are you hesitant about starting a personal Metathesiophobia (fear of change). They lost, once you still have hope. playing with other children. Some people project? Once you have determined that it thereby empower the reader to take that called me a nerd – perhaps some still do is something worth doing, you also must first step; to cross that crossroad. – but I digress. While there is no straight want to do it. If that hunger is lacking, line between being a reader and a writer, each time Inspiration comes a-calling, you My favourite poems are Superstar, The the transition came naturally to me, and by will answer, “Sorry, wrong number”. Colony (written as spoken word) and Man Standard Five, I won an essay competition in the Mirror. The first two are allegorical among the Port of Spain schools. Many times we reach one of life’s cross- or symbolic, where the reader must deci- roads and stop - permanently. Yes, the pher what is really being referenced. Phil- Mark Twain, Jane Austen, Oscar Wilde light may be on red; but look closer – is it osophically, the other poem speaks to our and Robert Ludlum are among my favou- a flashing red? Yes! Then why are we still appetite for change and how we manage rite authors. My favourite poems include, standing at that crossroad the next day? the vicissitudes of life. Kipling’s “If” and Milton’s “On his Blind- The next month? Next year? Don’t wait ness”. Shakespeare’s sonnets also inspired for a flashing red light to turn green. In- In conclusion, here’s a teaser from Hope: me to write a few of my own. Of local stead, proceed with caution after carefully columnists, I’ve read every article by B.C. analysing the situation and giving due con- “What kind of man are you?” she asked. Pires, Tony Deyal and Kevin Baldeosingh sideration to all resources germane to the / “No one stays here this long!” / For deep over the last 20 years. They are veritable endeavour. Then cross the crossroad. inside, she never thought / a man could be

22Quest 14 I Jan/Feb 2018 Health & WellCore Valuesness Breakfast Smoothie By Cindy Dooprajh You can also turn your smoothie into a day on a delicious and healthy note, with highly nutritious super-charged break- complex Carbohydrates, fi- reakfast smoothies are not fast by adding some rolled oats and bre, vitamins and mineral only delicious but they are ground flaxseed. and loads of anti-oxidants! also a convenient way to get Bin your greens and veggies. Try these simply recipes to start your You can also try this alternative simpler Blueberry protein Coconut Smoothie Mango Shake (with chia seeds) Carrot

1 ½ cups Unsweetened Vanilla Almond Milk Allow the chia seeds to soak in your Pine(apple) 2 tbsp Ground Flaxseed Powder fridge for 8 hours, shake the jar a ½ cup Frozen Blueberries couple times before you go to bed and Smoothie 1 cup Spinach Chocolate a couple times in the morning before ½ cup Non Fat Greek Yogurt you make the shake. This will allow the 1 cup Carrots - chopped 6 Ice Cubes seeds to better expand. ½ cup Pineapple Banana 2 tbsp Chia seeds 1 Apple - chopped Blueberry Blend until desired consistency……….Enjoy! 1 cup Coconut Milk (*can substitute ½ Inch Ginger (peeled) Smoothie with Almond Milk) ½ tsp Turmeric Smoothie ½ tsp Vanilla extract 1 cup Water ¼ cup Old Fashioned Rolled 1 Banana ½ cup Frozen Mango 1 cup Ice 2 cups Almond Milk Banana oats 10 Almonds ½ tsp Flaked Coconut ½ cup Greek Plain Non-Fat Yogurt ½ cup Plain Non-Fat Yogurt 1 cup Almond Milk Blend until desired consisten- ¼ cup Rolled Oats Oatmeal 1 Banana 1 cup Greek yogurt (vanilla flavor) Blend until desired consistency……….Enjoy! 2 tbsp Ground Flax Seed ½ cup Almond Milk 1 tbsp Cocoa Powder cy……….Enjoy! 2 tbsp Wheat Germ 1 tsp Honey 2 tbsp Cooked Beets Breakfast ¼ tsp Ground Cinnamon handful Spinach Leaves 2 tbsp Blueberries Smoothie ¼ cup Papaya (Paw Paw) Add in strawberries, peaches Optional add ins: or pineapple as you like for an • 1 teaspoon coconut flakes ½ cup Frozen Pineapple Chunks 2 cups Watermelon pieces (remove Blend until desired consistency……….Enjoy! added boost of flavor. • 1 teaspoon almond or peanut butter seeds – fresh or frozen) ½ cup Vanilla Greek Yogurt You can substitute the paw paw with either Tip: Cut the banana into bite • 1 cup cherries or strawberries Watermelon ½ cup – 1 cup Coconut Water (as watermelon, pineapple or a banana depend- size chunks and freeze for 4-24 • 1 sprig fresh mint needed to thin out) ing on your taste and vary the amount of hours Blend until desired Pineapple almond milk for consistency. consistency……….Enjoy! Blend until desired consistency………. Smoothie Enjoy!

24Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201825 Health & WellCore Valuesness One Pot Cheesy Broccoli Pasta

Toast and Avocado Mediterranean Baked Sweet Potatoes

Meanwhile, cut up the broccoli into 1/4 cup (60 g) hummus Rub the sweet potatoes with a bit of ol- small florets and add to the pan after 5 ive oil and place face down on the same minutes of cooking. juice of 1/2 lemon (1 Tbsp) baking sheet (or another baking sheet Bon Appétit depending on size). After 10 minutes, remove the pan from 3/4 - 1 tsp dried dill (or sub 2-3 tsp fresh) the heat, stir in the nutritional yeast While the sweet potatoes and chick- By Kryslyn Williams the development and use of animal-free pasties to pizzas, all your favorite things 3 cloves garlic, minced (1 1/2 Tbsp or peas are roasting, prepare your sauce by alternatives for the benefit of humans, can be suitable for a vegan diet if they’re 9 g) adding all ingredients to a mixing bowl et’s go vegan! Wait… does animals and the environment. In dietary made with plant-based ingredients. Forget and whisking to combine; only adding Water or unsweetened almond milk to this mean no meat? According terms it denotes the practice of dispensing what you heard about vegan food being Dinner: Mediterranean Baked enough water to almond milk to thin thin to the Vegan Society vegan- with all products derived wholly or partly bland, being too expensive, you’re not Sweet Potatoes so it’s pourable. Taste and adjust sea- ism is ‘A philosophy and way from animals.” All vegans have a plant- getting enough nutrients or just being too sonings as needed. Add more garlic for This meal is both savory and sweet. The optional: Sea salt to taste (I didn’t need of living which seeks to ex- based diet avoiding all animal foods such complicated to incorporate into your life. more zing, salt for savoriness, lemon sweetness of the sweet potatoes blends any) clude – as far as is possible and practica- as meat, dairy, eggs and honey. So to an- This is not a deprivation diet. There are juice for freshness, and dill for a more L perfectly the chickpeas and garlic sauce, ble – all forms of exploitation of, and cru- swer the question, it means no meat. This simple vegan meals that are just as deli- intense herb flavor. I found mine didn’t and the lemony parsley-tomato salad TOPPINGS optional elty to, animals for food, clothing or any may seem like your food options are lim- cious and tasty as meal with meat. Let’s need anything else. provides a zesty fresh finish. other purpose and by extension promotes ited however it is not. From curry to cake, explore what’s on the vegan menu today. 1/4 cup (45 g) cherry tomatoes, diced Also prepare the parsley-tomato topping Simple, 30-minute baked sweet potatoes This meal is for pasta lovers. This meal mustard 1/4 cup (15 g) chopped parsley, minced by tossing tomato and parsley with lem- Breakfast: Toast and Avocado topped with roasted chickpeas, a simple is perfect for persons who just want on juice and setting aside to marinate. garlic-herb sauce and a parsley-tomato This is simple and easy to prepare, espe- some comfort food. It’s Healthy comfort 1/4 tsp salt 2 Tbsp (30 ml) lemon juice salad. Delicious, fresh, healthy, and nat- cially when you are in a rush on morn- food that is good for you and the best Once sweet potatoes are fork tender and urally vegan and gluten free. ings. Just toast, top, sprinkle and go. It’s part is that you can chuck everything in 1/8 tsp black pepper Chili garlic sauce the chickpeas are golden brown - rough- quick and easy. one pot and have a delicious meal in 15 ly 25 minutes - remove from oven. 1.5 tbsp lemon juice Ingredients minutes with hardly any effort at all. Ingredients: For serving, flip potatoes flesh-side up 2.5-3 cups water 4 medium sweet potatoes (140 g each) Preparation: Ingredients: and smash down the insides a little bit. ¼ medium avocado, mashed Then top with chickpeas, sauce and Knob dairy free butter (optional) 1 15-ounce (425 g) can chickpeas, rinsed Preheat oven to 400 degrees F (204 C) 2 cups dried wholewheat pasta and drained parsley-tomato garnish. Serve immedi- 1 slice whole-grain bread, toasted and line a large baking sheet with foil. 1/2 head broccoli ately. 4 tbsp nutritional yeast flakes 1/2 Tbsp olive oil Pinch of flaky sea salt Rinse and scrub potatoes and cut in half Preparation: length wise. This will speed cooking 2 tbsp plain flour 1/2 tsp each cumin, coriander, cinna- Preparation: time. Otherwise leave whole and bake Measure out and add all the ingredients, mon, smoked (or regular) paprika I hope that you all will enjoy these 1 tsp garlic powder longer (approximately double the time meals. This is not a deprivation diet but Spread avocado on toast minus the nutritional yeast and broccoli (45 min - 1 hour). optional: Pinch of sea salt or lemon juice a diet of abundance. 1 tsp dried chives (optional) to the sauce pan, stir together, place a Top with flaky sea salt lid on the pan, bring to the boil and cook Toss rinsed and drained chickpeas with 1/2 tsp onion powder for 10 minutes or until al dente. Stir fre- olive oil and spices and place on a foil- quently and add extra water if needed Lunch: One Pot Cheesy Broccoli GARLIC HERB SAUCE lined baking sheet. Pasta 1/4 tsp mustard powder/1/2 tsp Dijon during the cooking process.

26Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201827 10 Apps to help you keep your Education and Empowerment Strides (iOS)

Strides Goals & Habit Tracker is the perfect app for overachievers who set multiple New Year’s New Years Resolutions resolutions for themselves. Users can set many different goals with progress tracked by a green progress bar. By Stephanie Ramdhanie common inherent resolutions that we all maintain a well-balanced lifestyle. try to maintain throughout the year. For some, old habits die hard and we drift Whether you are trying to read more, As the Bank continues its focus on digi- back into our old ways before January budget, even learn a language or receive tal expansion, we have highlighted apps ends. mental rejuvenation, there is an app to that will assist in your personal devel- guide you in the right direction. Habit List (iOS) – Adopt productive habits opment and growth. 2018 has begun Most of us, if not all, utilize social media and with a new year comes the hope of apps such as Facebook, Instagram, Twit- Here are some apps that will provide This app takes the to-do list a step further by enabling users to establish better day to day positive change and a new set of reso- ter and LinkedIn to provide us with ease you with the digital backing, habits. The key behind this app is the motivation of staying competitive with oneself, by lutions, aimed to help us become new of accessibility to the digital world, so to succeed with your resolu- keeping a streak alive, with the chance to beat your own personal best. and improved. While we all may have why not take advantage of the trending tions and achieve your goals. varying goals and ambitions, there are and ever expanding uses of technology, to help you achieve your resolutions and

Coach me (iOS & Android) – Motivate yourself Grid Diary (iOS) – Be a better person

Have a motivational speaker, personal trainer and best friend all rolled into one and living in your Helps you take stock of and journal your day through helpful phone. Coach.me is a free app available for both iOS and Android that allows you to set any goal prompts to focus on gratitude, family and friends. you want and then share your progress with others through your social network platforms, to encourage you to keep going. Your fellow members in the app community can also offer advice and encouragement.

Pocket (iOS & Android) – Expand your knowledge Monitor your health If you enjoy reading and wish to read more this is the App for you. This free app helps MyChart (iOS, Android) is a good place to start for a re- you save content and articles on your phone so that you can easily continue where you pository of basic health information, a way to track med- left off, without an internet connection. ical appointments, and a source to share with (and in some cases communicate with) your physicians.

Mint (iOS & Android) – Monitor your finances

This may be the app if you are looking to clean up your finances in the New Year. This free mobile money manager reviews your day to day spending and suggests a spending goal that allows you to live within your budget.

Duolingo (iOS and Android) – Learn a language

Duolingo is a popular, free, well designed and accessible language learning app that divides My Fitness Pal (iOS and Android) – Reach your fitness goals languages into different topics and grammat- This FREE app allows you to track your diet daily and exercise goals with ease. The app con- ical subjects. The app’s answering structure Fooducate (iOS and Android) – Eat Healthier tains a huge database of more than 5000 foods, complete with calorie counts, to help you encompasses a wide range of activities too, manage your diet. meaning you’ll often have to type answers, This app gives every food in its database a let- speak them aloud, and chose from a set of ter for nutrition and provides you with healthy multiple choice answers. alternatives.

28Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201829 Education and EmpowCoreer Valuesment

By Adanma Graham do you go from here? Create a plan that works toward achieving your goal. In y the time you are read- addition to planning, ensure that the plan ing this, many of your has actionable steps. If your short term New Year’s resolutions goal is to be more punctual, you may may have already slipped plan to go to bed earlier. Your actionable through those pesky cracks steps can be to spend less time watching Bin the floorboards of life. Three salads beauty vlogs on Youtube or play- into 2018 and the scent of your co-work- ing FIFA at night. er’s KFC True Deal singlehandedly de- Measure railed your plans to look like Beyoncé othing motivates by July/ August Sigh. Fear not! It’s your Nus more than never too late to start over. results seeing our efforts yield results. So as I’m sure you have seen the word you make the steps ‘goals’ floating around social media for in your plan towards some time now. Usually preceded by a achieving your goal, make hashtag ‘#’ – not referred to as pound sure to record your results. One week #goals – sign in this case – these ‘goals’ often without being late can easily turn into a appear to be farfetched utopian aspira- month, but remember you won’t be able tions only achievable through divine in- to track your progress if it isn’t well tervention, wishful thinking or the least documented. 4 Tips on favourite option…work. Whether they are #RelationshipGoals #BodyGoals eep your eyes #HairGoals or #CareerGoals; achieving Stay Kon the prize. these or at least making your resolutions focused It’s easy to become Sticking last past January 15th requires careful complacent or to thought, planning and a little work. give up entirely after minor hic- Here are some tips that may help your cups or setbacks, to Job #CareerGoals come to fruition, and well however, always try to they’ll help with other goals as well. remember why you started in the first place. Losing sight of your goal can be his step requires costly. Be sure Be clear Tsome honest in- Resolutions and realistic trospection. Assess Remember, all goals require some effort about your where you are in your on our part. While it’s nice to just sit and intentions. career and where you dream of the day we get the promotion, want to be. There may or even switch career paths; it won’t be five or five hundred happen unless we dedicate the time and steps between those put in the work required. Here’s to mak- two points, but documenting each step ing these resolutions work in 2018! is necessary. Think long and hard on your reason for wanting to achieve a #NewYearNewMe #Promotion #Career- specific goal and be sure to be realistic. Goals #WorkForIt #GetIt #MAP #Prom- It may be a short term goal but it may isingPersons ultimately lead to your long term goal of getting that promotion by the Adapted From: https://www.monster. next fiscal. com/career-advice/article/ four-ways-to-make-job-reso- Make a o you’ve set lutions-work-hot-jobs plan with Syour sights on actionable your goal. Where steps.

30Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201831 Education and Empowerment

Statements Strongly Disagree Neutral Agree Strongly Disagree Agree 9. As a rule, leaders should allow members to appraise their own work. 10. Most members feel insecure about their work and need direction. 11. Leaders need to help members accept responsibility for completing their work 12. Leaders should give members com- Authoritarian Leader Laissez-Faire Leader Democratic Leader plete freedom to solve their own problems. 13. In most situations members prefer little input from the leader. What kind of 14. It is the leader’s job to help members find their “passion” 15. The leader is the chief judge of the leader are you?? achievements of the members of the group. By Kadeisha Sylvester der leadership initiative we have provid- Have you ever wondered what kind of 16. Effective leaders give orders and clari- ed the quiz below so that you can test leader you would be or presently are? fy procedures Leadership is critical to every company, your own leadership style. The quiz can The quiz below can be completed in less and great leaders have the capacity to be completed in just under 10 minutes, than 10 minutes, read each statement 17. In general, it is best to leave members translate the organizations’ vision into read each statement and decide on how and decide how each applies to YOU. alone. reality. In keeping with the Blue Thun- each applies to you. 18. People are basically competent and if given a task till do a good job. Scoring Statements Strongly Disagree Neutral Agree Strongly Disagree Agree Authoritarian Leadership (Total the responses for questions 1, 2, 6, 10, 15, 16) 1. Members need to be supervised closely or they are not likely to do Laissez-faire Leadership (Total the responses from questions 3, 7, 9, 12, 13, 17) their work. Democratic Leadership(Total the responses for questions 4, 5, 8, 11, 14, 18) 2. It is fair to say that most members in the general population are lazy. Very High Range High Range Moderate Range Low Range Very Low Range 3. In complex situations, leaders should let members work out their own prob- 26-30 21-25 16-20 11-15 6-10 lem. 4. Members want to be part of the deci- Interpretation sion-making process. Authoritarian Leadership- Lead- either. Instead this leader engages in interactional between leaders and mem- 5. Providing guidance without pressure er needs to control members and what minimal influence and has a “hands-off” bers; this is considered to be the most is the key to being a good leader. they do. They emphasize that they are approach. Researchers found that staff effective leadership style. 6. As a rule, members must be given in charge and exert influence and con- under laissez-fair leadership, were the rewards or punishments in order to trol over group members. Authoritarian least productive of all three groups. motivate them to achieve organiza- leaders prefer communication to be di- tional objectives. rected up. Abuse of this style is usually Democratic Leadership- Leaders treat viewed as controlling, bossy, and dicta- members as fully capable of doing work Adapted from “Introduction to Lead- 7. Leadership requires staying out of the torial. on their own. They work with group way as members do their work. members; try hard to treat everyone ership: Concepts and Prac- tice by Peter G. Northouse 8. Most members want frequent and Laissez-Faire Leadership- Leaders fairly, and to not be above others. Their do not try to control members and do main goal is to help group members (2009). Thousand Oaks, CA: supportive communication with their Sage leaders. not try to nurture and guide members reach personal goals. Communication is

32Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201833 Education and EmpowCoreer Valuesment By Leslie Thompson ple, culture, top ten things to see and do, Smart Pack – Make sure you do a lot the heart of native communities and travel Skip the taxi; take the local Remember- weather and travel infrastructure. Trust me, of research on the weather before you go. hubs, at half the cost. bus- If safe to do so use local transporta- very human is a wanderer at knowing the country before you get there Pack to survive, not to live. BNB’s and Hos- tion, use a bus or train to see the sites, these “To travel is to take a journey into yourself.” heart. We wander via books, will save you a lot of stress. tels normally have laundry services. The Make at least one meal a day tend to be cheaper than a taxi or shuttle. – Danny Kaye Television shows, Travel blogs less you carry the more you can bring back for yourself- Ensure the BNB or or our very own imagination. For Travel during non-peak times- Avoid the hostel has a kitchen that is open to visitors. Plan your tours in advance- You do not travel if you are afraid of the most of us however the dream to long lines and loads of tourist. Non-peak Book early - Airfare is cheaper the Visit the local supermarket and purchase a Trip advisor has loads of ideas and Viator unknown, you travel for the unknown, that E“see the world” seems a far-fetched dream. travel is cheaper and you truly get to know earlier you purchase your ticket. Don’t be few breakfast items or fast lunch ideas. This https://www.viator.com/ is a great place to reveals you with yourself.” – Ella Maillart Truth be told, all of us can wander this plan- the place and people at your leisure afraid of stop overs, it may take you a bit will reduce your food bill. book tours for all the things you want to see. longer to get to your destination but you To my mind, the greatest reward and luxury et, we just need to use a few tricks of the of travel is to be able to experience everyday travel trade: have the opportunity to place more stamps Eat where the locals eat- You can have con- Leave days to just explore- tinental breakfast anywhere in the world, Try not to book an activity for each day. things as if for the first time, to be in a po- in your passport and collect tokens from sition in which almost nothing is so familiar Have a list of all the places you would like more than one country on the way. but you will only be able to eat an indige- Some days just wing it, you might be sur- it is taken for granted.” – Bill to see. List same in order of interest. nous meal in the country you visit, ONCE. prised at what you encounter on a walk to a Bryson Use a Bed and Breakfast or Go to the local deli, fruit and vegetable mar- park and around a small town. Research, Research, Re- reputable hostel- while hotels ket, local lunch spot, you will meet the lo- “Travel and change of place im- search!- After selecting your loca- are great they can be pretty costly. BNB’s cals and the food won’t crush your budget. part new vigour to the mind” - tion, do significant research on the peo- tend to offer a homey feel and are located in Seneca Vacationing on a Budget

Inspirock provides a Group vacations are detailed day-by-day incredibly fun, but plan of attractions you stressful, which is why will see at the various planning ahead is key destinations on your to everyone enjoying personalized itinerary. themselves. Travefy The plan is completely offers one place that customizable with op- everyone can use to tions you can choose. plan the trip and make sure you’re all on the same page.

34Quest 14 I Jan/Feb 2018 Quest 14 I Jan/Feb 201835 Coming Soon

36Quest 14 I Jan/Feb 2018