GUIDELINES FOR IMPROVING LIBRARY SERVICES AT MULTITECH BUSINESS SCHOOL

OTIM DERRICK 16/U/11142/EVE 216016409

A PROJECT REPORT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF LIBRARY AND INFORMATION SCIENCE OF UNIVERSITY

JULY 2019

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DECLARATION

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APPROVAL

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DEDICATION

This work is dedicated to my beloved mother, Mrs. Lakulu, my late father Mr Anywar De- livings, my aunt Ataro Josephine and my friends for their love and material support they rendered to me during the time I have spent at . Thank you for your support and May God continue to bless you.

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ACKNOWLEDGMENT Extraordinary and heartfelt thanks go to the Almighty God for the gift of life, whose sustenance and love has enabled me to actualize my potentialities. He is the fountain of all wisdom; knowledge and power, thanks to the creator for enabling me complete this project.

Special appreciation to my University Supervisor Dr. Mrs. Eunice N.N. Sendikadiwa for the good spirit, guidance, time and motivation he put in to see that this project is completed and all my lecturers that have helped me throughout the course of study.

I also do wish to thank all academic staff of the East African school of Library and Information Science and the College of Computing and Information Sciences and Makerere University of as a whole for the cooperation.

Further thanks go to the Management of Multitech Business School and the respondents who gave me information to complete my research

And lastly my gratitude goes to my dear course mates, with whom I weathered through the storms, giving each other encouragement and for their positive criticism.

May the Almighty God reward you all for the contributions towards my success!!

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TABLE OF CONTENT

DECLARATION ...... i APPROVAL ...... ii DEDICATION ...... iii ACKNOWLEDGMENT ...... iv TABLE OF CONTENT ...... v LIST OF TABLES ...... xii ABSTRACT ...... xiii CHAPTER ONE: INTRODUCTION TO THE STUDY ...... 1 1.1 Introduction ...... 1 1.2 Background of the Study ...... 1 1.3 History of Multitech Business School ...... 2 1.4 Problem statement ...... 2 1.5 Purpose of the study ...... 3 1.6 Objectives of the study...... 3 1.7 Research questions ...... 3 1.8 Scope of the study ...... 3 1.8.1 Geographical scope ...... 3 1.8.2 Content scope ...... 4 1.8.3 Time scope ...... 4 1.9 Significance of the study ...... 4 CHAPTER TWO: LITERATURE REVIEW ...... 5 2.1 Introduction ...... 5 2.2 Current status of academic library services...... 5 2.2.1 Library ...... 5 2.2.2 Academic Library ...... 5 2.2.3 Library users in academic libraries...... 6 2.2.3 Types of academic library services ...... 7 2.2.3.1 Cataloging ...... 7 2.2.3.2 Reference services ...... 7 2.2.3.3 Bibliographic instruction...... 8 2.2.3.4 Teaching aids ...... 8 2.2.3.5 Computer services...... 8 2.2.3.6 Reading services ...... 9

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2.2.3.7 Circulation services ...... 9 2.2.3.8 Reservation services...... 9 2.3 Management of academic library services...... 9 2.3.1 Management of Academic libraries...... 9 2.3.2 Staffing in academic libraries ...... 10 2.3.3 Library rules and regulations ...... 10 2.3.7 Library guide...... 11 2.3.8 User participation ...... 11 2.3.8 Budgeting ...... 11 2.3.9 Library space ...... 12 2.3.10 Opening hours ...... 12 2.3.11 Funding ...... 12 2.3.12 Co-operation and resource sharing ...... 12 2.4 Information services in academic libraries...... 13 2.4.1 Current awareness service ...... 13 2.4.2 Customer care ...... 13 2.4.3 User education ...... 14 2.4.4 Inter library loan...... 14 2.4.5 Teaching aids...... 14 2.5 Challenges of providing library services in academic libraries...... 15 2.5.1 Location of the library...... 15 2.5.2 Opening hours ...... 15 2.5.3 Inadequate information resources...... 15 2.5.